Services Guide 14/15

IPAA NSW

2014-15

SERVICES GUIDE CONNECTING PEOPLE & IDEAS

Your guide to strategic conversations and capability development for the public sector

nsw.ipaa.org.au

HOW TO USE THIS GUIDE

Table of contents Section

2014-15 Services Guide Page

About IPAA NSW

4

Testimonials

9

International Delegation Management

10

Event Management

10

Celebrating Excellence

11

Events

14

Public Training Program

18

Qualifications

36

Customised Agency Programs

43

Terms and conditions

60

Index – alphabetical

61

Membership form

Back cover

Registration form

Back cover

As the professional association for the public sector, IPAA NSW is committed to enhancing the relevance, integrity, reputation and intellectual base of the public sector.

The IPAA NSW 2014-15 Services Guide is the comprehensive guide to the opportunities for professional and personal development offered by the Institute. The Guide is accompanied by a searchable database on our website, nsw.ipaa.org.au.

The Services Guide presents information on membership, our awards, events and our professional development programs. All services are aimed at connecting people and ideas to improve the public sector.

All of our events and professional development programs are designed to improve the capabilities within the sector. Our courses have been mapped to the NSW Public Sector Capability Framework to assist with professional development plans. The courses are presented in three sections: Public Training Program; Qualifications and Customised Agency Programs.

QR codes are used throughout the 2014-15 Services Guide.

These codes will give you fast access to the IPAA NSW website and will take you straight to the course you are interested in. To scan QR codes using your smartphone’s camera, download QR Reader from the App Store (for iPhones and iPads) or QR Droid from Google Play (for android phones and tablets).

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The Institute of Public Administration Australia (IPAA NSW) is the not-for-profit professional association for public sector practitioners, academics and people in the private and notfor-profit sectors who see themselves as part of the profession of public service.

As the peak membership body for the public service, IPAA NSW seeks to both broaden and strengthen its membership base by providing high-quality events, public sectorspecific professional development programs, networking opportunities, and access to research and other intellectual capital.

Membership of the Institute is an important investment in your future. Some of the most active, interested and influential people in the Australian public sector are IPAA members.

IPAA NSW continues to facilitate and support the capability development across the sector to ensure the consistency, relevance and quality of our programs and to provide a consolidated sector approach to ensure value for money outcomes. Our aim is to constantly lift the level of the strategic conversations we facilitate at our master classes, forums and workshops. We do this by working together with a range of public and private sector executives to facilitate the thought leadership and level of enquiry, dialogue and debate about the challenges and issues confronting public sector professionals.

The 2014-15 Services Guide showcases all that IPAA NSW has to offer in the coming year and focuses on our mission of Connecting People and Ideas.

This handy guide provides a plethora of courses and workshops designed to give you an advantage in your career progression. Annual events and the IPAA NSW awards program are also featured in the guide.

Further information is available via the IPAA website, nsw.ipaa.org.au, and you can keep in touch with the latest courses, events and opportunities during the year by signing up to the IPAA newsletter.

I look forward to connecting with you through IPAA in the coming year.

Peter Achterstraat AM, FIPAA President Institute of Public Administration Australia (NSW Division)

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PRESIDENT’S MESSAGE

President’s Message

ABOUT IPAA NSW

Institute of Public Administration Australia (NSW Division) IPAA NSW is the professional association for the public sector Who we are

How we do it

The Institute of Public Administration Australia is the professional association for people interested in strategic issues, policy, reform and innovation in public sector management.

IPAA NSW offers extensive opportunities to enrich your professional development through workshops, seminars, briefings and customised programs by:

IPAA NSW is a not-for-profit organisation promoting the relevance, integrity, reputation and intellectual rigour of the Australian public sector.

• i nvolving you in stimulating discussions – including breakfast events, lunchtime get-togethers and evening discussions in a variety of formats that encourage participation and interaction with Australian and international expert speakers

IPAA NSW currently has a diverse membership comprising public servants from all tiers of government, business executives, consultants and academics.

What we do • Connect people and ideas by providing networking opportunities to meet colleagues from all levels of government, and establishing links with academics and industry specialists. elebrate the public sector by showcasing • C best practice, recognising excellence through award programs, and promoting the public sector as a fulfilling and challenging career.

• Provide thought leadership through exposure to cutting-edge ideas and practices.

• Advance the sharing of ideas and knowledge by providing an impartial environment for dynamic debate through public forums, publications and our website.

Auditor and principal partner

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• keeping you ahead of the trends – through forums and seminars, bringing you the best of international and Australian practitioners and academics • k eeping you informed – through IPAA NSW Special Interest Groups and Networks, publications and our website • i mproving your skills and knowledge – through a broad range of public sectorspecific training and nationally recognised qualifications offered by our professional development programs.

Corporate supporters

EVENTS

The Institute of Public Administration Australia (NSW Division) is the peak independent professional association for public sector professionals in NSW. Connecting with IPAA NSW means connecting with some of the most influential people in the NSW public sector.

IPAA NSW offers three levels of membership: affiliate, associate and professional.

MEMBERSHIP

Networking opportunities

TRAINING IPAA NSW provides members with many important opportunities to meet and network with colleagues in the public sector, business and academia. All of our events provide AWARDS members with the opportunity to network with other public sector professionals.

Associate member ($140 per year)

IPAA NSW also conducts the Practitioners’ BOOKSTORE Network, comprising Special Interest Groups (SIGs) and the Young Professionals Network.

These groups of professional and associate members host meetings and events throughout RESOURCES the year on specific areas of interest.

• Access to Ignite news and premium content including AJPA, The Mandarin and Today

SIGs

• 25% discount on events

People, Performance and Culture

• Free attendance at member events

The People, Performance and Culture SIG is concerned with developing organisational capacity within the public sector. It looks at human resources, professional development and cultural change.

Affiliate member ($7 per year) • Access to Ignite news content • 10% discount on events

• Discounts on courses • Voting rights To qualify for associate membership you must have an annual salary less than or equal to $70,000.

Professional member ($250 per year) • Access to Ignite news and premium content including AJPA, The Mandarin and Today • 25% discount on events • Free attendance at member events • Discounts on courses • Voting rights Become part of a vigorous professional community committed to connecting people and ideas to improve the public sector.

Social Media The Social Media SIG is interested in citizen engagement through web 2.0 technologies.

It explores Facebook, Blogs, Wikis and other technologies that government can use to improve community engagement.

Shared Services The Shared Services SIG is concerned with the provision of finance, procurement, human resources, facilities management and other shared services. The group shares experiences and looks at best practice across Australia and overseas.

Sustainability The Sustainability SIG is concerned with the provision of ecologically sustainable solutions to solve problems in each of the triple bottom line areas – economic, environmental and social/cultural.

Matthew Schroder, Daina Aspin, Iona Krefel – 2013 Spann Oration

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ABOUT IPAA NSW

Why become a member of IPAA NSW?

ABOUT IPAA NSW

Networks Young Professionals Network The Young Professionals Network is a group of members who work together to identify areas that will support the professional and personal development of tomorrow’s public sector leaders. It arranges events of special interest to those professional and associate members who are 34 years of age and under.

Events Each year IPAA NSW holds a range of exciting and relevant events on current and emerging issues. These events are either free to professional and associate members or provided at a significantly discounted rate.

Member events

Special forums Special forums, premium events featuring pertinent speakers from Australia and overseas, are available to members at substantially discounted rates.

Publications and knowledge sharing IPAA NSW provides professional and associate members with the following publications and information sources, at no extra charge.

Publications Australian Journal of Public Administration (AJPA) AJPA, Australia’s pre-eminent academic quarterly, examines public sector reform and policy directions.

Member forums

Public Administration Today (Today)

Member forums, featuring pertinent speakers from Australia and overseas are provided free to professional and associate members.

Today, a national publication for practitioners, incorporates short articles and case studies on current best practice.

Special Interest Group and Network events

The Mandarin

SIGs and Network events, small interactive events with experts in their fields, are provided free to professional and associate members, who may also bring an accompanying guest.

The Mandarin is a new daily online news service which showcases and shares the work of leaders at all levels within Australia’s leading public sector.

Special events

Knowledge centres

Conferences

Ignite

IPAA NSW Conferences include the State Conference, IPAA National Conference and the National Investigations Symposium.

Ignite provides IPAA NSW members and friends with online access to content from a range of publications including AJPA, The Mandarin and Today.

Seminars and Master classes Seminars and Master classes, featuring expert speakers and leaders on strategic topics of importance, are available to members at substantially discounted rates.

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www.nsw.ipaa.org.au The IPAA NSW website provides relevant and current information on all our services, plus papers, presentations and other publications, and links to the world’s best public administration websites.

Incentives

IPAA NSW is committed to developing the knowledge and skills of public sector professionals. Our events program provides members with professional development opportunities. Professional and associate members also receive substantial discounts on our professional development program that are outlined later in this guide.

Professional and associate members are offered incentives for introducing colleagues to the Institute. The IPAA Chip program allows members to earn vouchers to the value of $25 for each new professional or associate member who joins as a result of their referral.

IPAA Chips can be redeemed for discounts on IPAA NSW events, courses and membership renewals. New members must nominate the referring member on their application form.

We offer Public Training Programs in the Sydney CBD. We also offer Customised Agency Programs wherever you are situated.

You can achieve a number of qualifications through our professional development program, ranging from a Diploma of Government in a range of disciplines to the PCTP Advanced Diploma of Government (Procurement and Contracting). IPAA NSW aims to meet all of your professional development needs.

When you join IPAA as a professional or associate member, you become eligible to use the postnominal letters MIPAA, in recognition of your professionalism and commitment to the Institute.

Professional and associate members are eligible for nomination for the prestigious national award of National Fellow (FIPAA), first awarded in 1983.

NSW currently boasts 52 FIPAAs.

Jeannine Biviano, Maree O’Halloran AM, Jeanette Allom-Hill and Lorraine Salloum – IPAA NSW 2013 State Conference 7

ABOUT IPAA NSW

Professional development

ABOUT IPAA NSW

IPAA NSW Governance The IPAA NSW Council, the governing and policy-making body of IPAA NSW, is responsible for its management and governance. Council meets at least four times a year to discuss the issues that are significant in the operation of the Institute.

The duties of Council include: • determining policy to advance the objectives of IPAA NSW and the best interests of the members • determining and overseeing policy designed to achieve compliance with relevant legal and financial requirements • determining criteria, benefits and membership fees for membership categories • making recommendations to the National Council in relation to the award of Fellow and the conferring of life membership • presenting a report at each Annual General Meeting on the financial position and performance of IPAA NSW and on activities throughout the relevant year.

IPAA NSW is currently governed by a Council comprised of: • four (4) elected office bearers – the President, and three Vice-Presidents • four (4) elected ordinary Councillors • two (2) elected Young Councillors • one (1) ex officio Councillor, the Chief Executive Officer • one (1) co-opted Councillor, who has been invited to join the Council.

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Presidents Interim 1935 Sir David Ferguson, former Acting Chief Justice and former Vice-Chancellor of the University of Sydney (Provisional President) 1935–1939 Sir Phillip Whistler Street KCMG, former Chief Justice and Lt Governor of NSW (First constitutional President) 1939–1950 Sir Frederick Jordan KCMG, Chief Justice and Lt Governor of NSW 1950–1969 The Hon. later Sir Kenneth W Street KCMG, Justice of the Supreme Court, later Chief Justice and Lt Governor of NSW 1969–1975 Sir John Goodsell CMG, Chairman, NSW Public Service Board 1975–1983 Edwin Walder CMG, FIPAA, President, Sydney Water Board 1983–1988 Gerry Gleeson FIPAA, Head, NSW Premier’s Department 1989–1991 Ray Hodgkinson FIPAA, Director, Land Titles Office 1992–1993 Alison Crook AO, FIPAA, State Librarian, State Library of NSW 1993–1994 Percy Allan AM, FIPAA, Secretary, NSW Treasury 1994–1999 Jane Diplock AO, FIPAA, Director General, Department of Training and Education Coordination 1999–2002 Helen Bauer FIPAA, Independent consultant 2002–2007 Andrew Cappie-Wood FIPAA, Director General, NSW Department of Education and Training 2007–2009 John Lee, Director General, NSW Department of Premier and Cabinet 2009– Peter Achterstraat AM, FIPAA, Auditor General of NSW (until September 2013)

Member testimonials

TESTIMONIALS

Helen Rogers Executive Director, Communities Policy and Programs, Department of Education and Communities “Membership of IPAA provides me with a range of professional development and networking opportunities and allows me to explore different ways to achieve reform and innovation within the public sector.

It has been my experience that many public servants, especially those working in non-frontline positions, do not necessarily see themselves as ‘professional’. As a result, they underestimate the important role they play in meeting the needs of people and communities across NSW. IPAA champions the value of professionals like me who have chosen to work in the NSW public sector.”

Peter Duncan Chief Executive, Roads and Maritime Services “Being exposed to new ideas, debating topics and challenging perspectives is what IPAA is all about. The suite of training programs and events provides a great opportunity for public sector professionals to connect, develop skills and share ideas. I particularly value the annual CEO and Young Professionals Breakfast – this ensures agency heads are both aware of and responsive to next-generation leaders.”

Elizabeth Knight Director, Sector Development, Department of Family and Community Services “IPAA is a great professional association as it provides opportunities to hear about strategic directions, contemporary policy and innovation in the public sector. Participating in IPAA events helps me stay connected with public sector leaders and it’s a great way to keep informed and motivated.

The Executive Women’s Lunch is excellent for these reasons. I also encourage staff to attend IPAA courses as part of their professional development as the programs cater to the NSW context. I support IPAA because it promotes leadership, professionalism, innovation and integrity which reflect what we strive to demonstrate in our work every day.”

Claire Vernon Chief Executive Officer, Jewish Care “When I moved from working in government to the not-for-profit sector I knew my IPAA membership was even more important to maintain.

The forums are always informative and I usually get a ‘light bulb’ moment. I really value the networking opportunities as a way to stay connected.”

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DELEGATIONS AND EVENT MANAGEMENT

International Delegation management IPAA’s International Delegation program aims to build institutional and human resource capacities in foreign governments, public sector associations and training institutes by assisting them to develop a professional public sector. IPAA NSW hosts a number of International Delegations annually. Our program ranges from the broad aspects of public administration in Australia, to very specifically designed presentations to meet the needs of the delegates. Our consultants are highly specialised practitioners from all levels of government, academia, non-government organisations and the private sector.

IPAA NSW can provide an International Delegation management service to agencies that are approached to host delegations.

Please contact our Manager, Professional Development, on 02 9228 5225 to arrange for IPAA NSW to host a delegation.

Event management With many years experience in conference and event organisation, IPAA NSW offers a range of professional services to ensure that your agency’s event is a success.

We can provide a complete service covering: • event format • client liaison • registration • speaker management • accounting • venue hire and management • catering • accommodation and travel • participant services • onsite staffing during the event.

Services offered include: • sourcing event speakers, in consultation with the client • sourcing event facilitators for the duration of the event • selecting and booking a suitable venue • organising catering • coordinating resources, including papers and audiovisual presentations • developing and implementing a communications plan

Joriel Jimenez and Jenny Galouzis – 2013 CEO and Young Professionals Breakfast

• developing and implementing a marketing strategy to promote the event • managing registrations, payments and accommodation packages • organising and managing sponsorship/ supplier relationships for the event, including trade stands and exhibitions.

For further details or to obtain a quotation, contact our Event Manager on 02 9228 5225.

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MEMBERSHIP TRAINING AWARDS

IPAA NSW encourages excellence in the practice and study of public administration, government and related disciplines. We offer academic awards and awards for practitioners who display BOOKSTORE excellence in these areas.

IPAA Fellow

RESOURCES

The IPAA Fellow, the highest national award bestowed by the Institute, recognises an individual’s outstanding contribution to the study or practice of public administration. Recipients of this prestigious award are entitled to use the postnominal letters ‘FIPAA’. See page 13 for a list of National IPAA Fellows from NSW.

IPAA NSW Awards for Individual Excellence The Public Value Award

The Young Leader Award

2014 Bronwyn Scott, EnableNSW 2013 Not awarded 2012 Marianna Wong, Northern Sydney Local Health District - Mental Health, Drug and Alcohol

2014 Alia Karaman, Bankstown City Council 2013 Aranee Mahadeva, NSW Treasury 2012 Clare Huxley, Department of Planning and Infrastructure Project Management Award

The Collaboration Award

2014 Lindsay Charles, NSW Public Works

2014 Lisa Charet, Community Services 2013 Dion Peita, Australian Museum 2012 Robin Phua, NSW Trade and Investment

Anthea Kerr Award

The Leadership Award 2014 Peter De Natris, Ageing, Disability and Home Care 2013 Not awarded 2012 Supt Mark Wright, NSW Police Blacktown Local Area Command

2014 2013

Shannon Cook, Transport for NSW Madeleine Boulton, NSW Fair Trading and Tim Sinclair, Sydney Local Health District

The IPAA NSW Award for Individual Excellence 2014 Lindsay Charles, NSW Public Works 2013 Tim Sinclair, Sydney Local Health District 2012 Cheryl Edwards, State Transit Authority

The Building Talent Award 2014 Not awarded 2013 Not awarded 2012 Cheryl Edwards, State Transit Authority

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CELEBRATING EXCELLENCE

Celebrating Excellence: IPAA NSW awards

CELEBRATING EXCELLENCE

Public Sector Management (PSM) Program The PSM Program IPAA NSW Award is awarded annually to the highest achieving NSW graduate in the nationally accredited Graduate Certificate, Public Sector Management Program.

2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001

Dr Georgina Kelly James Goodwin Jill Morris Sean Kendall Darryl O’Donnell Phillip Cameron Carolyn Murphy Pauline Foote Kathryn Gott No prize awarded Deborah Ward Jan Douglas Jean Bakie

University of NSW

University of Sydney Faculty of Government and International Relations The GC Remington Prize, in memory of the cofounder of IPAA NSW, is awarded in the Faculty of Government and International Relations to the most distinguished student in the study of government, especially in its administrative aspects.

2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001

Louise Davies Nicholas Findlater Frank Scisciolo Lauren Ashley Fahy Patrick Hurley Bronwyn Weir Kate Lesley Glazebrook Alexandra Jane Mason Pia Brunner Rachel Cadden Adams Kristen Porter & Tom Glasson Dominque Palla-Pozza

The IPAA NSW prize is awarded to the student in Master of Policy Studies with the highest aggregate marks in policy analysis, information and research for policy and management, and policy in organisations.

Graduate School of Government

2012 2011 2010 2009 2008 2007 2006 2005 2004 2003

2013 2012 2011 2010 2009

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Lucy Corrigan Rebecca Wilkinson Helene Kordahji Kathleen Cunningham Dorothy Harding Karin Ragel Sharon Bicknell Clyde Lettsom Ann Wiczek Katherine Isobel McKernan

The FA Bland Prize, in memory of the co-founder of IPAA NSW, is awarded to the student with the highest aggregate marks in Strategic Administration.

Jodi McKay Leah Anderson Richard Beecham Rami Affan Paul Gayner

CELEBRATING EXCELLENCE

National IPAA Fellows from NSW 2013 2013 2013 2012 2012 2012 2011 2011 2011 2010 2010 2010 2009 2009 2008 2007 2006 2005 2004 2004 2003 2002 2002 2001 2001 2000 1999

Michael Coutts-Trotter Peter Duncan AM Jane Spring Jennifer Westacott Nazha Saad Donna Rygate Peter Achterstraat AM Illana Halliday Dr Kerry Schott Russell D Grove PSM Mary Ann O’Loughlin AM Jane Woodruff Pamela Rutledge Peter Connelly Karin Callaghan Tim Farland Deborah Sandars Robyn Kruk AM Andrew Cappie-Wood Lisa Corbyn Percy Allan AM Carolyn Burlew David Richmond AO Carolyn Bloch Dr Hal Colebatch Helen Bauer Colleen Moore PSM

1998 Jan Smith PSM 1997 Dr Colin Gellatly AO 1996 Jane Diplock AO 1996 Leslie Quinnell AO 1995 Dr Helen Nelson 1995 George Bawtree 1994 Philip Wheeler PSM 1993 Alison Crook AO 1992 Richard Humphry AO 1988 Graham Pratt 1988 Martin Painter 1988 Pamela Grant 1988 Raymond Hodgkinson AM 1987 Norm Oakes AO 1985 Jack O’Donnell 1985 Richard Conolly AM 1983 Dr Ken Knight AM 1983 Edwin Walder 1983 Dr Ross Curnow 1983 Gerald Gleeson AC 1983 Jack Watson AM 1983 Lionel Milsop 1983 The Hon. Rae Else-Mitchell CMG, QC 1983 Thomas Kewley OAM 1983 Victor Cohen

Carolyn Bloch FIPAA, Jan Smith PSM FIPAA, Karin Callaghan FIPAA, Philip Wheeler PSM FIPAA – 2012 Fellows Dinner

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EVENTS

Events

EVENTS

As the key professional association that aims to enhance the relevance, integrity, reputation and intellectual base of the public sector, IPAA NSW offers a range of events to provide professional MEMBERSHIP development and networking opportunities throughout the year.

Attendees are provided with a list of participants to facilitate networking.

TRAINING State Conference IPAA NSW

STATE

CONFERENCE

Renowned as NSW’s premier public sector conference, this full-day AWARDS program provides you and your colleagues with a unique opportunity to listen to, and share ideas with, experts, peers and colleagues across the sector.

BOOKSTORE

Spann Oration

RESOURCES

The Spann Oration was inaugurated in honour of the memory of Richard Neville Spann OBE, MA Oxon., FASSA (1916–1981), who held the Chair of Government and Public Administration at the University of Sydney from 1954 to 1981. He worked extensively with State and Commonwealth Governments and was the Chairman of the Administrative Research Committee of the NSW State Public Service Board. The Oration is the most prestigious forum held by IPAA NSW annually.

Recent orators include: • 2013 Nick Greiner AC • 2012 Anna Bligh • 2011 Gary Sturgess AM • 2010 Gerry Gleeson FIPAA • 2009 John Watkins.

Budget Briefing Breakfast The Budget Briefing Breakfast is an important opportunity to hear the Secretary of the NSW Treasury outline the State Budget and to hear an expert panel discuss the implications for the NSW public sector. The breakfast provides opportunities for attendees to ask questions and to discuss issues arising from the Briefing, and for networking with professionals from a wide range of agencies and organisations.

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CEO

YOUNG PROFESSIONALS BREAKFAST

2015 will be the 13th year that IPAA NSW has held this important event, where chief executives host young professionals at a breakfast focused on connecting people and ideas. The breakfast is a wonderful opportunity for young public servants and chief executives to meet and share ideas for a better public sector.

International Women’s Day Celebration This is an evening of networking, conversation and inspirational speakers to celebrate International Women’s Day. Speakers come from all walks of life and share their stories of challenges and successes. It is an informal evening and an opportunity to share ideas in a convivial atmosphere.

Women’s Executive Luncheon The Luncheon celebrates women in leadership in the public sector.

It is the “must attend” networking function for women executives. In 2014 we were excited to present two inspirational speakers – Deputy Commissioner Catherine Burn APM, a career police officer who joined the Police Force at the age of 19, and Jeannine Biviano, Deputy Secretary, Finance Strategy & Operations for the NSW Department of Trade and Investment.

On the Couch

on the

COUCH

On the Couch is a series of informal interviews with key “stewards” of the public sector. IPAA NSW has identified these people as stewards of the public sector because in their current roles they are seen as having a high degree of responsibility and influence over the future of the public sector and the people who work within it. These interviews are aimed at looking at the person behind the role and focus on their interests, influences, leadership styles, aspirations, values and what they see as their priorities in their current role and insights for the future.

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EVENTS

CEO and Young Professionals Breakfast

Events

EVENTS

National Investigations Symposium The National Investigations Symposium is a biennial event for public sector investigators and complaint handlers run by the Independent Commission Against Corruption, NSW Ombudsman and IPAA. It provides a unique forum for public officials to increase investigative knowledge, skills and techniques, and offers significant professional development and networking opportunities.

Attendees: • hear about best practice methods and new techniques • learn from distinguished international and national keynote speakers • attend workshops on managing difficult complainants or learn the basics about conducting an investigation • discuss hot topics with colleagues.

Surviving Budget Estimates Seminar Held annually at Parliament House in the Jubilee Room, the venue for Estimates, the seminar informs those new to the Budget Estimates process about the keys to success in preparing material for ministers and directors general for Estimates hearings.

Picnic in the Park This is a members and special guests-only celebration to welcome in the New Year. It is an afternoon of networking, with cocktails and canapés, in the beautiful Rose Garden Pavilion, Sydney Royal Botanic Gardens.

SI

G

people, performance and culture

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SIG and Young Professionals Network events These member-only events consist of short presentations by experienced speakers on current areas of interest, as well as case studies and learnings about associated topics. They are an opportunity to share ideas with colleagues in an intimate and collaborative environment. These events are followed by a networking reception.

Master classes are high-level events aimed at the Senior Executive Service, to provide a forum for the discussion of strategic topics of importance. Our signature Master class series, the Helen Nelson series named in honour of longstanding member and first female councillor of IPAA NSW, Dr Helen Nelson, focuses on policy, Helen’s area of expertise.

LEGAL EAGLE SEMINAR SERIES

Legal Eagle Seminars The Legal Eagle seminar series is designed to present short seminars (most are one hour) on legal topics of critical relevance to the public sector. Seminars are delivered by qualified lawyers specialising in the area of law on which they present.

Drive Your Career Conference and Mentoring Program The Drive Your Career Conference and Mentoring Program is for high potential women in the NSW Public Service who demonstrate skills, knowledge and personal attributes necessary for high performance; are engaged with their work and work environment; have a high level of effectiveness in their current role; are ready to take on a position of greater responsibility; and possess an ability to take responsibility for their own development.

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EVENTS

Master Classes

Public Training Program

Public Training Program

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As a leading training provider to the NSW public sector, IPAA NSW is recognised for its outstanding service and for delivering relevant, high-quality, cost-effective learning and development programs.

The courses in our Public Training Program are designed to meet the significant training needs of the sector, and are delivered face-to-face, where participants can share ideas and experiences in a professional learning environment. The content

of each course is based on research conducted with public sector organisations, and supports current government policy directions.

All of our public courses are available as Customised Agency Programs. In-house delivery offers flexibility in content, length and timetable.

For further information contact our Professional Development Coordinator at IPAA NSW on 02 9228 5225 or go to www.nsw.ipaa.org.au.

Public Training Program Index Communication Skills

Leadership and Management

Effective Client Engagement...............................20

Essentials for New Managers . ...........................27

Effective Frontline Customer Service..................20

Expanding your Leadership Capabilities.............28

Innovative and Analytical Problem-Solving.........21

Fundamentals for Supervisors............................28

Negotiation and Conflict Resolution Skills.........21

Leadership in The Modern Public Sector............29

Presentation and Facilitation Skills....................22

Managing Performance.......................................29

Speed Reading: Unload Your Reading Overload............................22

Program Evaluation.............................................30

Taking Good Minutes . .........................................23

Strategic Awareness in the Public Sector...........31

Writing Briefs and Reports..................................23 Writing in the Modern Public Sector...................24 Writing Ministerial Correspondence...................24

Finance Analysing and Interpreting Financial Reports....25 Cost-Benefit Analysis..........................................25 Economics for Non-Economists..........................26 Executive Finance: Mastering Your Financial Environment...............26 Financial Management for the NSW Public Sector ..................................27

Strategic Analysis................................................30

Procurement and Compliance Gateway Familiarisation Workshop ....................31 Gateway Reviewer Simulation Workshop ...........32 PCTP Level 1 Understanding Public Sector Procurement........32 PCTP Level 2 Effective Procurement Capabilities.....................33

Project Management Applied Project Management..............................33 Project Management: The Basics........................34

Public Policy Policy Development: Advanced............................34 Policy Development: The Basics.........................35

Understanding Government Inside Government...............................................35

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PUBLIC TRAINING PROGRAM INDEX

Public Training Program

Public Training Program

Communication skills

Effective Client Engagement Gain insights into the principles of effective client engagement and the different levels of engagement to achieve different outcomes Capability: Commit to Customer Service • Understand the essence of good facilitation and effective conflict management • Learn and evaluate effective techniques for engaging with clients and know when they may be used • Determine how to match different client engagement methods with tasks

CLASS SIZE: 20 FACILITATOR/S

Martin Bass

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

18NOV, 21MAY

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Effective Client Engagement

Communication skills

Effective Frontline Customer Service Equip yourself with skills, attitudes and behaviours to work effectively in the challenging frontline customer service environment Capability: Commit to Customer Service • Translate agency standards and protocols into effective customer service delivery • Become an effective communicator and active listener when dealing with customers • Develop confidence in dealing with difficult customers

CLASS SIZE: 20 FACILITATOR/S

Martin Bass

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

28OCT, 05MAR

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Effective Frontline Customer Service

IPAA is the professional association for the public sector.

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To find out more scan the QR code or go to www.nsw.ipaa.org.au

Innovative and Analytical Problem-Solving Capability: Think and Solve Problems • Solve challenging problems effectively, using sophisticated innovative and analytical thinking • Strengthen your awareness and conscious application of different types of thinking • Choose from a range of important problemsolving tools, and use them confidently

Communication skills

Strengthen your skills and develop your problem-solving capacities through innovative and analytical thinking CLASS SIZE: 16 FACILITATOR/S

Phillip Hart

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

05NOV, 07MAY

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Innovative and Analytical Problem Solving

Build your skills and confidence in influencing others, dealing with conflicts and resistance, resolving differences and achieving successful results Capability: Influence and Negotiate • Increase your success in difficult negotiations, disagreements and disputes • Prepare for, manage and resolve challenging situations more effectively • Deal confidently and assertively with power tactics, anger, frustration, resistance and negativity

CLASS SIZE: 16 FACILITATOR/S

Phillip Hart, Fiona Hollier

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

29OCT + 30OCT, 10MAR + 11MAR

COSTS incl. GST MEMBER

$1053

GROUP BOOKING

$1075

NON-MEMBER

$1121 Negotiation and Conflict Resolution Skills

Did you know that all IPAA NSW courses can be delivered in-house?

To find out more scan the QR code or go to www.nsw.ipaa.org.au

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Communication skills

Negotiation and Conflict Resolution Skills

Public Training Program

Communication skills

Presentation and Facilitation Skills Learn the basic principles and effective delivery skills of presentation and facilitation Capability: Communicate Effectively • Accurately and clearly explain work-related information to different audiences • Prepare and deliver short presentations using clear language, graphics and other visual aids • Confidently handle unplanned responses in a question and answer context

CLASS SIZE: 20 FACILITATOR/S

Kerry Cumming

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

06NOV, 11JUN

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Presentation and Facilitation Skills

Communication skills

Speed Reading: Unload Your Reading Overload Read up to five times more quickly, and better understand what you read Capability: Manage Self • Discover the secrets of speed reading • Learn the strategies for becoming a speed reader • Read business documents two to five times more quickly

CLASS SIZE: 20 FACILITATOR/S

Tom Schymitzek

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

17SEP

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Speed Reading: Unload Your Reading Overload

Our courses are tailored for your work in the public sector.

22

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Taking Good Minutes Capability: Deliver Results

Communication skills

Learn the sensible and practical strategies for taking minutes CLASS SIZE: 20

• Learn how to identify what goes in and is left out of the minutes

FACILITATOR/S

Dennise Harris

• Improve at listening for the key points

LENGTH

One Day

• Develop strategies for when taking minutes is difficult

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

04DEC, 23JUN

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Taking Good Minutes

Writing Briefs and Reports Capability: Deliver Results • Increase your competency in writing briefs to meet the expectations of your managers • Know how to structure your briefs so they are on one page and do not keep coming back to you for correction

Communication skills

Increase your competency in writing briefs and reports in the public sector CLASS SIZE: 20 FACILITATOR/S

Dennise Harris

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

23JUL, 18MAR

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Writing Briefs and Reports

Did you know that membership is 100% tax deductible?

To find out more scan the QR code or go to www.nsw.ipaa.org.au

23

Public Training Program

Communication skills

Writing in the Modern Public Sector Provides the basic principles for writing for the public sector Capability: Deliver Results • Learn how to write replies to letters of complaint • Learn how to write the difficult letter that says “no” • Learn to write complex material more clearly

CLASS SIZE: 20 FACILITATOR/S

Dennise Harris

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

15AUG, 01APR

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Writing in the Modern Public Sector

Communication skills

Writing Ministerial Correspondence Provides information, models and practice in writing to achieve appropriate skills at senior levels in the public sector Capability: Think and Solve Problems • Prepare letters over the minister’s signature • Identify key elements of a ministerial reply • Write accurately and with political sensitivity

CLASS SIZE: 20 FACILITATOR/S

Dennise Harris

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

09OCT, 18FEB

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Writing Ministerial Correspondence

24

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Analysing and Interpreting Financial Reports Enhance confidence and decision-making ability when using financial reports • Learn how to read financial reports • Identify and analyse financial trends and KPIs • Improve links between financial analysis and non-financial performance drivers

CLASS SIZE: 20 FACILITATOR/S

Kevin Riley

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

26FEB

Finance

Capability: Finance

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Analysing and Interpreting Financial Reports

Cost-Benefit Analysis An introduction to the principles and practice of cost-benefit analysis • Understand the principles and practice of cost-benefit analysis • Recognise the major issues in conducting cost-benefit analysis • Apply your knowledge through practical case studies of cost-benefit analysis

CLASS SIZE: 22

Finance

Capability: Finance

FACILITATOR/S

Dr Peter Abelson

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

22OCT + 23OCT, 27MAY + 28MAY

COSTS incl. GST PRE-COURSE REQUIREMENTS Those with no economic background should first attend the workshop, Economics for Non-Economists.

MEMBER

$1110

GROUP BOOKING

$1144

NON-MEMBER

$1178 Cost-Benefit Analysis

Ignite your learning journey with our new online knowledge centre.

To find out more scan the QR code or go to www.nsw.ipaa.org.au

25

Public Training Program

Economics for Non-Economists Understand the nature of economics and its role in the development of public policies

Finance

Capability: Finance • Learn how the economy and markets work • Understand government budgets and the role of government in managing the economy • Value the role of economics in developing public policy

CLASS SIZE: 22 FACILITATOR/S

Dr Peter Abelson

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

08OCT, 05MAY

COSTS incl. GST MEMBER

$869

GROUP BOOKING

$881

NON-MEMBER

$904 Economics for Non-Economists

Executive Finance: Mastering Your Financial Environment Finance

Gain a strategic overview of the NSW Financial Management Framework and requirements in order to master the financial environment Capability: Finance • Understand the application of the NSW Financial Management Framework • Learn about the application of costing techniques for decision-making • Become confident in budgeting and forecasting financial performance

CLASS SIZE: 20 FACILITATOR/S

Kevin Riley

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

09JUN

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Executive Finance - Mastering Your Financial Environment

26

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Financial Management for the NSW Public Sector Provides fundamental skills and knowledge to support the NSW public sector Financial Management Framework • Gain knowledge of financial terms and basic financial transactions • Understand the key financial reports and what they tell you • Increase your awareness of the NSW Government’s Financial Management Framework

CLASS SIZE: 20 FACILITATOR/S

Paul Barnes, Peter Sweeney

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

11SEP, 31MAR

Finance

Capability: Finance

COSTS incl. GST PRE-COURSE REQUIREMENTS Participants are asked to bring highlighters and a calculator to the workshop.

MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Financial Management for the NSW Public Sector

Leadership and Management

Essentials for New Managers Increase your understanding of yourself and your team to improve your time, stress and performance management Capability: Manage and Develop People • Understand the essential skills for people in supervisory positions • Manage people, time and delegate work more effectively • Enhance professional networking and progress as a manager

PRE-COURSE REQUIREMENTS Participants are asked to bring a copy of their position description and the strategic/business plan for their organisation. There is an optional pre-course reading and a time log activity.

CLASS SIZE: 20 FACILITATOR/S

Bernadette Harris

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

24JUN + 25JUN

COSTS incl. GST MEMBER

$1053

GROUP BOOKING

$1075

NON-MEMBER

$1121 Essentials for New Managers

Meet your peers and public sector leaders at IPAA NSW events.

To find out more scan the QR code or go to www.nsw.ipaa.org.au

27

Leadership and Management

Public Training Program

Expanding your Leadership Capabilities Explore the nature of leadership and build skills necessary to make a difference in the workplace Capability: Inspire Direction and Purpose • Identify the role of leadership and management within the workplace • Lead positive change, enhance performance and reduce resistance • Recognise personal leadership strengths and develop a plan of action to continue leadership development

CLASS SIZE: 20 FACILITATOR/S

Bernadette Harris

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

13MAY + 14MAY

COSTS incl. GST PRE-COURSE REQUIREMENTS Pre-reading (two to three hours) to be completed by participants in order to participate fully in the workshop.

MEMBER

$1053

GROUP BOOKING

$1075

NON-MEMBER

$1121

Leadership and Management

Expanding your Leadership Capabilities

Fundamentals for Supervisors Improve your interpersonal skills necessary for effective supervision and develop strategies to address resistance in the workplace Capability: Manage and Develop People

CLASS SIZE: 20

• Engage staff in productive one-to-one performance discussions

FACILITATOR/S

Bernadette Harris

• Provide feedback on performance

LENGTH

One Day

• Develop confidence to supervise staff, including poorer performers

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

18SEP, 12MAY

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Fundamentals for Supervisors

Join IPAA NSW to advance your career in the public sector.

28

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Leadership and Management

Leadership in The Modern Public Sector Stimulate higher levels of staff engagement, performance and innovation in the public sector Capability: Manage and Develop People • Improve high-performance leadership • Increase confidence and capacity to take responsibility • Expand capacity to influence and facilitate change

CLASS SIZE: 20 FACILITATOR/S

Alastair Rylatt

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

16JUN

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Leadership in The Modern Public Sector

Leadership and Management

Managing Performance Learn effective performance management techniques to analyse performance problems and develop targeted strategies to gain the best effect Capability: Manage and Develop People • Engage in a performance conversation • Create an appropriate timeline for dealing with poor and unsatisfactory performance • Develop, implement and monitor performance improvement plans consistent with public sector guidelines

CLASS SIZE: 20 FACILITATOR/S

Bernadette Harris

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

31JUL

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Managing Performance

Connect with colleagues at an IPAA NSW event!

To find out more scan the QR code or go to www.nsw.ipaa.org.au

29

Leadership and Management

Public Training Program

Program Evaluation Learn practical approaches to evaluating your agency’s programs and services Capability: Deliver Results • Design program evaluations, suitable for the government’s evaluation framework and policy

CLASS SIZE: 20 FACILITATOR/S

Greg Masters

LENGTH

One Day

• Evaluate your agency’s programs and services and know whether they are making a difference

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

• Understand the strengths and weaknesses of different types of evaluation

DATE

10SEP

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675

Leadership and Management

Program Evaluation

Strategic Analysis Make a difference when addressing complex, challenging and enduring problems Capability: Think and Solve Problems • Establish strong foundations for addressing complex, challenging and enduring problems • Use a proven, practical and successful approach to high-quality strategic analysis • Improve the reliability and efficacy of your strategic planning

CLASS SIZE: 16 FACILITATOR/S

Phillip Hart

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

19MAR

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Strategic Analysis

Did you know that all IPAA NSW courses can be delivered in-house?

30

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Analyse the external and internal environments to identify and develop strategic plans Capability: Deliver Results • Improve understanding of the process of strategic and business planning in the public sector to enable effective participation in the development of plans

CLASS SIZE: 20 FACILITATOR/S

Patricia Healy

LENGTH

One Day

TIME

• Increase confidence and abilities in managing changes in the workplace

9.00am - 5.00pm

VENUE

Christie Conference Centre

• Build constructive workplace networks

DATE

04DEC, 10JUN

Leadership and Management

Strategic Awareness in the Public Sector

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675

Procurement and compliance

Strategic Awareness in the Public Sector

Gateway Familiarisation Workshop Understand the purpose and principles of Gateway and NSW Treasury’s requirements for Gateway reviews Capability: Project Management • Understand the purpose and principle of the Gateway process • Learn how to engage yourself in a Gateway review and practise effectively • Know the NSW Treasury’s requirements for Gateway reviews

CLASS SIZE: 20 FACILITATOR/S

Dr Roy Barton

LENGTH

Half Day

TIME

1.00pm - 5.00pm

VENUE

Christie Conference Centre

DATE

25MAR

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Gateway Familiarisation Workshop

To find out more scan the QR code or go to www.nsw.ipaa.org.au

31

Procurement and compliance

Public Training Program

Gateway Reviewer Simulation Workshop Explain the Gateway process and simulate a Gateway review at the business case stage Capability: Project Management • Increase your understanding of what happens during a Gateway review • Improve procurement discipline in major procurement projects

CLASS SIZE: 20 FACILITATOR/S

Dr Roy Barton

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

26MAR

COSTS incl. GST PRE-COURSE REQUIREMENTS Attendance at the Gateway Familiarisation Workshop.

MEMBER

$847

GROUP BOOKING

$858

NON-MEMBER

$881

Procurement and compliance

Gateway Reviewer Simulation Workshop

PCTP Level 1 Understanding Public Sector Procurement Learn how to plan, conduct and manage a basic procurement Capability: Procurement and Contract Management

CLASS SIZE: 16 FACILITATOR/S

Judy MacIntyre, Paul Barnes

LENGTH

One Day

• Learn how financial and administrative delegations apply to procurement across the NSW Government

TIME

9.00am - 5.00pm

VENUE

McKell Building

• Discover how to plan, conduct and manage basic goods and services procurement

DATE

03SEP, 06NOV, 19FEB, 06MAY

• Understand key aspects of procuring and purchasing for NSW Government agencies

COSTS incl. GST MEMBER

$646

GROUP BOOKING

$666

NON-MEMBER

$686 PCTP Level 1 Understanding Public Sector Procurement

32

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Learn the complete life cycle of a routine procurement in the NSW public sector Capability: Procurement and Contract Management

CLASS SIZE: 16 FACILITATOR/S

Paul Barnes, Judy MacIntyre

LENGTH

Three Days

• Plan and conduct a procurement

TIME

9.00am - 5.00pm

• Approach the market and manage a contract

VENUE

McKell Building

DATE

26AUG - 28AUG, 01DEC - 03DEC, 17MAR - 19MAR, 26MAY - 28MAY

• Apply the NSW Government regulatory and policy framework to a procurement activity

PRE-COURSE REQUIREMENTS Completion of PCTP Level 1 Understanding Public Sector Procurement or the ability to demonstrate a good working knowledge of procurement in the NSW Government sector.

Procurement and compliance

PCTP Level 2 Effective Procurement Capabilities

COSTS incl. GST MEMBER

$1340

GROUP BOOKING

$1380

NON-MEMBER

$1440 PCTP Level 2 Effective Procurement Capabilities

Expand your project management skills and take a leadership role in projects Capability: Project Management • Expand your skills with more advanced tools and techniques in project management and take a leadership role in projects

CLASS SIZE: 20 FACILITATOR/S

Patricia Healy

LENGTH

Two Days

• Learn how to effectively estimate costs and resources required for more complex projects, and develop project plans

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

• Develop and evaluate project outcomes and draw lessons from the project for continuous improvement

DATE

15OCT + 16OCT, 28MAY + 29MAY

PRE-COURSE REQUIREMENTS Project management experience as a project officer or project manager, or completion of Project Management: The Basics.

COSTS incl. GST MEMBER

$1053

GROUP BOOKING

$1075

NON-MEMBER

$1121 Applied Project Management

Members save more! Join today.

To find out more scan the QR code or go to www.nsw.ipaa.org.au

33

Project management

Applied Project Management

Public Training Program

Project management

Project Management: The Basics Learn practical project management tools and techniques Capability: Project Management • Use a practical framework for planning and managing projects

CLASS SIZE: 20 FACILITATOR/S

Patricia Healy

• Expand your skills in project management

LENGTH

One Day

• Learn to monitor and evaluate project progress against identified goals

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

16SEP, 04MAR

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Project Management: The Basics

Policy Development: Advanced Public policy

Understand all aspects of the policy process and learn skills to formulate, advise and implement strategy policy outcomes Capability: Think and Solve Problems • Gain a better understanding of all aspects of the policy process • Increase confidence in undertaking complex policy tasks • Learn to lead a policy team in beginning, developing and arguing a policy to a decision point

CLASS SIZE: 20 FACILITATOR/S

Dr Randal Stewart

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

25NOV + 26NOV, 17JUN + 18JUN

COSTS incl. GST MEMBER

$1053

GROUP BOOKING

$1075

NON-MEMBER

$1121 Policy Development: Advanced

Over 5000 people benefit from our courses each year.

34

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Policy Development: The Basics Capability: Think and Solve Problems • Increase ability to undertake relevant policy research • Gain confidence in defining and analysing policy problems • Become familiar with the outcomes focus in policy

Public policy

Develop your capability and behavioural skills to develop and formulate policy and engage stakeholders CLASS SIZE: 20 FACILITATOR/S

Dr Randal Stewart

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

07AUG, 02JUN

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Policy Development: The Basics

Understanding Government

Inside Government An introduction to the Australian system of government Capability: Act with Integrity • Understand the basic structures and processes of the NSW Government • Equip yourself to perform better in the public sector • Gain an awareness of the culture and requirements of the public sector

CLASS SIZE: 20 FACILITATOR/S

Greg Masters

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

12MAR

COSTS incl. GST MEMBER

$641

GROUP BOOKING

$652

NON-MEMBER

$675 Inside Government

Did you know that membership is 100% tax deductible?

To find out more scan the QR code or go to www.nsw.ipaa.org.au

35

Qualifications

36

Qualifications Index

IPAA offers the following formal qualifications that can be achieved by attending a series of workshops and completing a rigorous study program and a number of assessment tasks. The courses are aimed at those hoping to transition into more senior roles.

Procurement and Compliance

Diplomas IPAA NSW, in a partnering arrangement with two major Registered Training Organisations (RTOs), Major Training Services Pty Ltd (RTO ID No. 90748) and People & Strategy (ACT) Pty Ltd (RTO ID No. 5336), offers a range of nationally recognised Diplomas as public programs. These include: • Diploma of Government (Policy Development) PSP51412

PCTP Advanced Diploma of Government (Procurement and Contracting)...........................38 PCTP Diploma of Government (Procurement and Contracting)...........................39

Leadership and Management Diploma of Government (Management) PSP51112....................................40

Public Policy Diploma of Government (Policy Development) PSP51412..........................41

Project Management Diploma of Government (Project Management) PSP51312........................42

• Diploma of Government (Project Management) PSP51312 • Diploma of Government (Management) PSP51112

IPAA NSW, in conjunction with NSW Procurement within the NSW Office of Finance and Services, offers the Procurement Certification Training Program (PCTP). It includes: • Diploma of Government (Procurement and Contracting) PSP52512 • Advanced Diploma of Government (Procurement and Contracting) PSP61212

37

QUALIFICATIONS

Qualifications

Procurement and compliance

Qualifications

PCTP Advanced Diploma of Government (Procurement and Contracting) Capability: Procurement and Contract Management

Overview This advanced procurement and contracting program focuses on the skills and knowledge required to manage the procurement and contracting functions within an agency or to develop agency policy, processes and procedures. The nine-day program (three x three days) is strategically focused on the development of organisational procurement capability. It is suitable for experienced professional procurement officers wanting to enhance their strategic management knowledge and skill base. It is action learning-focused and uses case studies and simulations to ensure the tools, techniques and concepts presented in the program are analysed and practised in a safe learning environment. The program involves assessment, which encompasses in-class group work including presentations and work-based tasks completed outside of the class sessions.

Course Outcomes

CLASS SIZE: 16

Attendees will be able to: • develop organisational procurement plans • strategically analyse agency procurement spends by category • direct and manage continuous improvement and change in the procurement function • develop opportunities for coordinated procurement within and across agencies

FACILITATOR/S

Judy MacIntyre

LENGTH

Nine Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

29-31JUL + 14-16OCT + 10-12FEB

• manage strategic procurement negotiations

COSTS incl. GST

• manage strategic procurement risk

MEMBER

$4400

• strategically direct the management of contracts across an agency.

GROUP BOOKING

$4550

NON-MEMBER

$4700

PRE-COURSE REQUIREMENTS Completion of the Diploma of Government (Procurement and Contracting).

To discuss accelerated entry into the Advanced Diploma, contact NSW Procurement, Learning and Development on 1800 679 289.

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No. 90748).

38

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Capability: Procurement and Contract Management

Overview This procurement and contracting program equips participants with the skills to manage largescale complex goods and services procurement and contracting activities. The nine-day program (three x three days) program considers the details of large-scale procurement planning, conducting, evaluating and negotiating complex offers and managing complex contracts. It is suitable for all professional procurement officers wanting to build and enhance their existing knowledge and skill base. It is action learning-focused and uses case studies and simulations throughout to ensure the tools, techniques and concepts presented in the program are analysed and practised in a safe learning environment. The program involves assessment, which encompasses in-class group work including presentations and work-based tasks completed outside of the class sessions.

Course Outcomes

CLASS SIZE: 16

Attendees will be able to: • establish a governance framework for a complex procurement • develop a complex procurement plan • manage risk in a procurement • manage a complex procurement activity • evaluate a complex procurement • negotiate successful procurement outcomes

FACILITATOR/S

Paul Vorbach, Paul Barnes

LENGTH

Nine Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre|McKell Building

DATE

Three intakes see website for dates

• manage a complex contract • manage contractor performance.

PRE-COURSE REQUIREMENTS Completion of PCTP Level 1 Understanding Public Sector Procurement and Level 2 Effective Procurement Capabilities.

COSTS incl. GST MEMBER

$4150

GROUP BOOKING

$4300

NON-MEMBER

$4450

To discuss accelerated entry into the Diploma, contact NSW Procurement, Learning and Development on 1800 679 289.

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No. 90748).

Ignite your learning journey with our new online knowledge centre.

To find out more scan the QR code or go to www.nsw.ipaa.org.au

39

Procurement and compliance

PCTP Diploma of Government (Procurement and Contracting)

Leadership and Management

Qualifications

Diploma of Government (Management) PSP51112 Capability: Manage and Develop People

Overview The Diploma of Government (Management) provides a set of leadership and management skills for participants to apply immediately in their workplace. Successful participants gain nationally recognised competencies in critical management areas including performance management, facilitating change, leadership, complex communications, emotional intelligence and managing conflict. The program guides participants to achieve NSW 2021 outcomes through effective workplace relationships and enhanced performance. It is targeted at those with some management experience or those with the opportunity to practise management in their workplace. The five-day program provides the opportunity for participants to practise their skills in a non-judgmental environment.

Course Outcomes

CLASS SIZE: 20

Attendees will be able to: • provide leadership to the team • develop their work teams' capabilities and performance • communicate effectively in the workplace • manage workplace conflict • manage for good performance • facilitate workplace change

FACILITATOR/S

Bernadette Harris

LENGTH

Five Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

18MAR - 08MAY

COSTS incl. GST

• demonstrate emotional intelligence in the workplace • enhance their NSW Public Sector network.

MEMBER

$3880

GROUP BOOKING

$4015

NON-MEMBER

$4150

PRE-COURSE REQUIREMENTS Pre-course readings and pre-course EQ questionnaire activity.

This course is delivered in a partnering arrangement with People & Strategy Pty Ltd (RTO ID No. 5336).

IPAA is the professional association for the public sector.

40

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Diploma of Government (Policy Development) PSP51412 Capability: Deliver Results The Diploma of Government (Policy Development) equips participants to face future professional and practical policy challenges in the workplace. The program guides participants through the issues in developing policy and assists in avoiding the common pitfalls. It also enhances the political nous of those who participate and assist in honing key written communication skills within a government environment. The program is targeted at future or current policy officers/analysts, project or program managers and research officers. The five-day program maximises the opportunities for self-learning through the use of case studies and simulations to enable participants to practise new skills in a collegial and positive learning environment.

Course Outcomes

CLASS SIZE: 22

Attendees will be able to:

FACILITATOR/S

Dr Randal Stewart

LENGTH

Five Days

• provide effective policy advice

TIME

9.00am - 5.00pm

• review and advise on policy

VENUE

Christie Conference Centre

• develop and use political nous

DATE

12MAY - 24JUN

• undertake research and analysis • develop organisational policy

• use complex communication strategies.

COSTS incl. GST PRE-COURSE REQUIREMENTS A working knowledge of public policy.

MEMBER

$4500

GROUP BOOKING

$4650

NON-MEMBER

$4800

This course is delivered in a partnering arrangement with People & Strategy Pty Ltd (RTO ID No. 5336).

Did you know that all IPAA NSW courses can be delivered in-house?

To find out more scan the QR code or go to www.nsw.ipaa.org.au

41

Public policy

Overview

Qualifications

Diploma of Government (Project Management) PSP51312 Project management

Capability: Project Management

Overview The Diploma of Government (Project Management) equips participants to develop and manage projects within the workplace. The program guides participants through the complete project management process from project conception and initiation through to contract close. The skills learnt in this program can be used in projects of any size or complexity. The program is targeted at officers in a government agency or state-owned corporation who work in or manage a workplace project. The five-day program maximises the opportunities for self-learning through the use of case studies and an overarching project simulation to enable participants to practise new skills in a collegial and positive learning environment.

Course Outcomes

CLASS SIZE: 20

Attendees will be able to:

FACILITATOR/S

Patricia Healy

LENGTH

Five Days

• manage project resources

TIME

9.00am - 5.00pm

• launch a project successfully

VENUE

Christie Conference Centre

• manage project performance

DATE

28APR - 12JUN

• define and initiate a project • design a comprehensive project plan

• close out a project.

COSTS incl. GST PRE-COURSE REQUIREMENTS Vocational experience in project management or attendance at Project Management: The Basics, or Applied Project Management (IPAA short courses) or equivalent.

MEMBER

$3732

GROUP BOOKING

$3846

NON-MEMBER

$3961

This course is delivered in a partnering arrangement with People & Strategy Pty Ltd (RTO ID No 5336).

Our courses are tailored for your work in the public sector.

42

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Customised Agency Programs

43

CUSTOMISED AGENCY PROGRAMS

Customised Agency Programs

Customised Agency Programs A Customised Agency Program (CAP) is a professional development program uniquely designed in content and format to address the particular needs of your organisation. Customised Agency Programs are delivered at your workplace, thus saving your organisation money and enhancing team-building.

Training can be delivered at your premises or we can source a training venue for you. Courses can be delivered anywhere in NSW, and sometimes interstate, to public sector organisations at all levels of government, as well as organisations in the private and not-for-profit sectors.

All IPAA NSW courses are available as Customised Agency Programs, including the courses in the Public Training Program.

In-house course delivery is a cost-effective way to deliver training to groups of eight or more people (maximum 20). Discounts are available for multiple bookings of the same course.

IPAA NSW matches the most appropriate consultant to the needs of your organisation and offers flexibility in content, length and timetable.

This flexible and cost-effective option benefits all agencies, particularly those with offices in regional NSW.

You are not restricted to our current offerings.

We can develop a new course specifically for your organisation, offering complete professional development program solutions. Case studies and organisational policies and procedures from your organisation can be incorporated into these programs. A number of IPAA NSW courses can be combined to develop a course appropriate to your requirements.

For further information or to receive a written proposal, contact our Customised Professional Development Program Coordinator on 02 9228 5225 or email info@nsw.ipaa.org.au.

44

Career Management

Leadership and Management

Improving your Workplace Effectiveness............46

Behaviour Styles: Individual and Teams..............51

Job Application and Interview Skills ..................46

Building a Credible Business Case.....................52

Commercial Acumen

Bullying and Harassment Prevention..................52

Business Acumen................................................46

Coaching Skills for Team Leaders.......................52

Process Mapping and Analysis for Improved Efficiency........................................47

Corporate Governance.........................................53

Communication Skills Advanced Presentation Skills..............................47 Facilitation Skills.................................................47 Listen and Speak Under Pressure.......................48 Media Management.............................................48 Running Great Meetings .....................................48 Social Media Management..................................49 Speech Writing Made Easy .................................49 Writing Briefs for Ministers and Executives ......49 Writing Plain English...........................................50

Dealing with Difficult Situations and Behaviours ...................................................53 Developing High-Performing Teams...................53 Developing a Dispute Management System........54 How to Have Those Difficult Conversations with Employees ...................................................54 Leadership and Personality: Who You Are and How to Lead.............................54 Managing Regional Staff: Working Together Apart . ....................................55 Outrage! Managing Highly Controversial Issues............................................55

Writing: Grammar and Punctuation....................50

Recruitment and Selection in the NSW Public Sector.....................................55

Finance

Risk Management................................................56

Building and Managing Your Budget...................50

Springboard: Women's Development Program . ......................56

Effective Contract Management in the Public Sector.............................................51 Finance for Non-Financial Managers..................51

Strategic Thinking: Resolving Vital Business Challenges .................56 Teams: Utilising Individual Differences for High Performance .........................................57

Project Management Building High-Performance Project Teams........57

Public Policy Developing and Writing Operational Policies and Procedures....................................................57 Ethical Problem-Solving and Decision-Making..58 Policy Process......................................................58

Understanding Government Cultural Awareness in the Public Sector............58 Induction Program for Your Agency....................59 45

CUSTOMISED AGENCY PROGRAMS INDEX

Customised Agency Programs Index

Customised Agency Programs

Career Management

Improving your Workplace Effectiveness Learn to use practical strategies and tactics to become more effective and productive

Capability: Deliver Results • Learn to effectively deal with changing and competing priorities to complete work tasks and respond flexibly to changing circumstances • Improve productivity by eliminating time robbers • Maintain equilibrium while managing pressure situations at work

FACILITATOR/S

Sarah Barlow, Patricia Healy

Improving your Workplace Effectiveness

Career Management

Job Application and Interview Skills Learn the methodology and skills for better job applications and interviews

Capability: Manage Self • Improve your performance at interviews • Learn how to apply for a new job – or your old one, including during restructures • Understand application processes and interviews

FACILITATOR/S

Simon Smith

Job Application and Interview Skills

Commercial acumen

Business Acumen Increase the knowledge and awareness of key financial, economic and operational principles

Capability: Deliver Results • Understand how businesses operate • Learn how to read business financial reports • Recognise the way in which businesses develop and evolve strategy

FACILITATOR/S

Paul Vorbach

Business Acumen

Meet your peers and public sector leaders at IPAA NSW events.

46

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Learn the most effective and widely used techniques for process documentation, analysis and improvement

Capability: Deliver Results • Gain greater understanding of how work is being done to meet customer and stakeholder expectations • Improve financial and operational controls and performance

FACILITATOR/S

Commercial acumen

Process Mapping and Analysis for Improved Efficiency

Kevin Riley

ng and Analysis for Improved Efficiency

A comprehensive workshop focusing on advanced presentation skills

PRE-COURSE REQUIREMENTS There are pre-course requirements regarding this course. Please contact IPAA NSW on 02 9228 5225 for more details.

Capability: Communicate Effectively • Deliver influential presentations with credibility and a professional presence to a senior audience • Respond to perceived audience reception and confidently change tactics mid-presentation • Understand the strategies of moving a meeting or audience towards a shared conclusion

FACILITATOR/S

Isabel Deeble

Communication skills

Advanced Presentation Skills

sentation Skills

Build confidence, skills and appropriate techniques for facilitating groups and meetings

Capability: Communicate Effectively • Deliver outcomes and clear actions when facilitating groups and internal and external stakeholder meetings • Manage difficult behaviours in facilitated situations • Adopt the most useful structures and processes to achieve consensus and make decisions FACILITATOR/S

Sarah Barlow, Patricia Healy

ls

Join IPAA NSW to advance your career in the public sector.

To find out more scan the QR code or go to www.nsw.ipaa.org.au

47

Communication skills

Facilitation Skills

Customised Agency Programs

Communication skills

Listen and Speak Under Pressure An interactive workshop for senior government executives to build confidence and presence when listening and speaking under pressure

Capability: Communicate Effectively • Build your thinking and speaking on your feet “identity” • Create perceptions of confidence when listening, speaking and presenting • Develop a simple structure for any interaction, meeting or presentation

FACILITATOR/S

Michael Kelly

Listen and Speak Under Pressure

Communication skills

Media Management Understand the different forms of media, how to engage journalists and how to control even the most difficult interview

Capability: Deliver Results • Improve your interview skills • Learn how to develop and deliver powerful key messages • Give your spokespeople the tools to manage a range of interview scenarios

FACILITATOR/S

Rachel Friend

Media Management

Communication skills

Running Great Meetings Run effective meetings and develop skills to manage difficult meetings and ideas for increasing participation

Capability: Communicate Effectively • Learn how to run meetings more effectively and productively • Gain skills to manage difficult meetings and increase participation • Obtain practical strategies to keep control of meetings

FACILITATOR/S

Dennise Harris

Running Great Meetings

Connect with colleagues at an IPAA NSW event!

48

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Learn to establish, build and manage social media communities, deal with negative feedback and prepare for crisis management

Capability: Deliver Results • Identify your organisation's current level of social media capability and resourcing • Learn how to establish, build and manage social media communities, including how to deal with negative feedback • Give your team the tools to set up listening posts, and plan, create and schedule engaging content that also reflects your organisation's communication goals FACILITATOR/S

Communication skills

Social Media Management

Rachel Friend, Victoria Nikulin

Management

A step-by-step guide for writing a work-related speech

Capability: Deliver Results • Learn how to make your speech appealing • Obtain a step-by-step guide for writing a workrelated speech • Be able to match the speech to the speaker and the event

FACILITATOR/S

Dennise Harris

Communication skills

Speech Writing Made Easy

g Made Easy

Write clear, concise briefs that meet the needs of a minister or senior executive

Capability: Deliver Results • Understand the purpose of a brief • Learn how to give sound advice based on good evidence and logical arguments • Find out how to keep your brief to a page

FACILITATOR/S

Dennise Harris

for Ministers and Executives

Members save more! Join today.

To find out more scan the QR code or go to www.nsw.ipaa.org.au

49

Communication skills

Writing Briefs for Ministers and Executives

Customised Agency Programs

Communication skills

Writing Plain English Develop a process to write reader-friendly documents

Capability: Deliver Results • Gain confidence in making a document easier to read • Apply a step-by-step guide to writing clear and effective documents for work purposes

FACILITATOR/S

Dennise Harris

Writing Plain English

Communication skills

Writing: Grammar and Punctuation A refresher course in modern punctuation and grammar using the public sector workplace as a context

Capability: Deliver Results • Learn the rules of grammar and punctuation that you will need at work • Obtain answers to your questions

FACILITATOR/S

Dennise Harris

Writing: Grammar and Punctuation

Finance

Building and Managing Your Budget Underpin budget development and gain the key tools to monitor, manage and forecast budget outcomes

Capability: Finance • Understand the key budget elements • Recognise the key assumptions that underpin budget development • Develop key indicators to monitor budget performance

FACILITATOR/S

Kevin Riley

Building and Managing Your Budget

Over 5000 people benefit from our courses each year.

50

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Effective Contract Management in the Public Sector Capability: Procurement and Contract Management • Understand the role of contracting in the contemporary NSW public sector and government-owned corporations

Finance

Develop contract management capabilities to improve contractual outcomes and reduce costs for agencies

• Plan an effective contract strategy • Comprehend the legal fundamentals in contracting FACILITATOR/S

Paul Barnes, Peter Sweeney

act Management in the Public Sector

Finance for Non-Financial Managers Capability: Finance • Gain a better understanding of basic finance and accounting principles • Strengthen your ability in budget and financial management • Increase your ability in budget planning including the cost-benefit analyses of various options

FACILITATOR/S

Finance

Gain an overview of financial concepts, language and tools to assist in managing budgets successfully

Peter Sweeney, Paul Barnes

Behaviour Styles: Individual and Teams Become more self-knowledgeable, well-rounded and effective team members/leaders

Capability: Manage and Develop People • Understand people's behaviour styles and workplace priorities • Recognise your personal strengths, limitations and interpersonal challenges as well as those of others you work with • Learn to work more productively with less team conflict FACILITATOR/S

Isabel Deeble

es: Individual and Teams

Did you know that membership is 100% tax deductible?

To find out more scan the QR code or go to www.nsw.ipaa.org.au

51

Leadership and Management

n-Financial Managers

Leadership and Management

Customised Agency Programs

Building a Credible Business Case Prepare business cases for projects to be submitted for a Gateway Review

Capability: Deliver Results • Learn to build a “right” business case • Develop your understanding of the requirements and connection between business case guidelines and the Gateway Review Process • Effectively address the service need

FACILITATOR/S

Janelle Wallace

Leadership and Management

Building a Credible Business Case

Bullying and Harassment Prevention Provide strategies for identifying, handling and preventing bullying and harassment in the workplace

Capability: Manage and Develop People • Recognise bullying and harassment in the workplace • Learn how to prevent bullying and harassment • Provide strategies for identifying, handling and preventing bullying and harassment in the workplace

FACILITATOR/S

Anthea Lowe

Leadership and Management

Bullying and Harassment Prevention

Coaching Skills for Team Leaders Expand your management skills to enable you to help staff fulfil their potential

Capability: Manage and Develop People • Facilitate useful “coaching conversations” as part of your management toolkit • Expand your management skills and develop your team members’ skills • Learn how to use the I-GROW model so your coaching conversations are relevant and useful

FACILITATOR/S

Barbara McKellar

Coaching Skills for Team Leaders

Ignite your learning journey with our new online knowledge centre.

52

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Provide strategies and tools to increase the effectiveness of a board and individual board members

Capability: Demonstrate Accountability • Equip yourself with skills in board operation • Discover tools and techniques to achieve strategic alignment • Identify activities that facilitate buy-in and commitment from directors and senior executives

FACILITATOR/S

Chris Westacott

Leadership and Management

Corporate Governance

Dealing with Difficult Situations and Behaviours Strengthen your capacity to address difficult issues and behaviours through more productive approaches PRE-COURSE REQUIREMENTS There are pre-course requirements regarding this course. Please contact IPAA NSW on 02 9228 5225 for more details.

Capability: Display Resilience and Courage • Use a structured approach for resolving particularly challenging or contentious situations • Deal effectively and confidently with difficult behaviour • Discover effective strategies for dealing with difficult situations and behaviours FACILITATOR/S

Phillip Hart

Leadership and Management

ernance

Developing High-Performing Teams Enhance team performance by developing trust, communication, conflict management, commitment and accountability

gh-Performing Teams

Capability: Inspire Direction and Purpose • Enhance team performance and results • Learn to encourage your team members to be fully engaged and committed • Increase team accountability

PRE-COURSE REQUIREMENTS There are pre-course requirements regarding this course. Please contact IPAA NSW on 02 9228 5225 for more details.

FACILITATOR/S

Ian MacDonald, Sandra Wood

IPAA is the professional association for the public sector.

To find out more scan the QR code or go to www.nsw.ipaa.org.au

53

Leadership and Management

fficult Situations and Behaviours

Leadership and Management

Customised Agency Programs

Developing a Dispute Management System Develop a dispute management system to suit your agency and particular circumstances

Capability: Influence and Negotiate • Resolve disputes more systematically and effectively, cutting the hidden and visible costs of conflict • Address disputes responsibly, safely and productively, encouraging improved behaviours and outcomes • Develop a dispute management system using an approach that is fast, efficient, robust and transparent FACILITATOR/S

Phillip Hart

Leadership and Management

Developing a Dispute Management System

How to Have Those Difficult Conversations with Employees Equip yourself to manage difficult or challenging performance or behaviour at work and give feedback

Capability: Display Resilience and Courage • Deal with inappropriate behaviour including people who are aggressive, cynical and negative • Diagnose and identify actions to effectively facilitate feedback to people who reject all • Build cooperation and overcome barriers and objections, such as accusations of bullying, in difficult conversations FACILITATOR/S

Patricia Healy, Sarah Barlow

Leadership and Management

How to Have Those Difficult Conversations with Employees

Leadership and Personality: Who You Are and How to Lead One-on-one coaching program for executives and leaders to meet individual needs to progress leadership capability PRE-COURSE REQUIREMENTS There are pre-course requirements regarding this course. Please contact IPAA NSW on 02 9228 5225 for more details.

Capability: Manage and Develop People • Develop your leadership capability by building on your strengths and identifying derailing tendencies or inner beliefs that limit effectiveness • Determine goals and strategies for behaviour change • Manage or lead your team more effectively FACILITATOR/S

Ian MacDonald

Leadership and Personality: Who You Are and How to Lead

Our courses are tailored for your work in the public sector.

54

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Provides practical solutions to issues faced by managers of remote staff, from controlling emails to maintaining motivation and commitment PRE-COURSE REQUIREMENTS There are pre-course requirements regarding this course. Please contact IPAA NSW on 02 9228 5225 for more details.

Capability: Manage and Develop People • Develop effective methods of managing your regional and remote staff • Learn techniques to build effective workplace relationships in geographically dispersed teams • Build confidence to supervise and manage regional staff and manage effectively when things go wrong at a distance FACILITATOR/S

Bernadette Harris

Leadership and Management

Managing Regional Staff: Working Together Apart

Outrage! Managing Highly Controversial Issues Learn the practical strategies for dealing with highly controversial and highly charged issues

Capability: Influence and Negotiate • Address serious tension and conflict among internal or external stakeholders • Encourage stakeholder acceptance, cooperation and compliance on controversial issues • Move towards constructive outcomes in difficult circumstances

FACILITATOR/S

Phillip Hart

Leadership and Management

onal Staff: Working Together Apart

Recruitment and Selection in the NSW Public Sector Prepare officers to recruit staff or convene selection panels under the Government Sector Employment Act 2013

Capability: Manage and Develop People • Identify best practice and merit principles in recruitment • Manage a selection process effectively and describe the responsibilities of all assessment panel members • Choose appropriate assessment methods

FACILITATOR/S

Bernadette Harris

nd Selection in the NSW Public Sector

Meet your peers and public sector leaders at IPAA NSW events.

To find out more scan the QR code or go to www.nsw.ipaa.org.au

55

Leadership and Management

ging Highly Controversial Issues

Leadership and Management

Customised Agency Programs

Risk Management An introduction to risk management and an explanation of standards associated with risk management

Capability: Demonstrate Accountability • Understand the key elements of risk management • Recognise how to analyse and treat risk • Learn how to apply the ISO 31000 International Risk Management Standard

FACILITATOR/S

Paul Vorbach

Leadership and Management

Risk Management

Springboard: Women's Development Program Enhance your performance and learn to make positive decisions about your personal and work options

Capability: Manage Self • Identify clear, practical and realistic ways to take greater control over your work and life • Value yourself, your strengths and your capabilities for participants from all backgrounds • Build practical skills and increase confidence to progress further in your career

FACILITATOR/S

Deb Elliott

Leadership and Management

Springboard: Women’s Development Program

Strategic Thinking: Resolving Vital Business Challenges Improve individual, team and organisational performance and competence by exercising strategic thinking

Capability: Think and Solve Problems • Generate fresh thinking to resolve issues • Spot key priorities and interventions for action • Build an agile and thoughtful approach to change

FACILITATOR/S

Alastair Rylatt

Strategic Thinking: Resolving Vital Business Challenges

Join IPAA NSW to advance your career in the public sector.

56

To find out more scan the QR code or go to www.nsw.ipaa.org.au

Understand the individual contributions to enable teams to leverage their differences and lift performance

Capability: Manage and Develop People • Identify the role that each person plays in the team and understand how others operate • Utilise individual differences in the team, turning potential disharmony into constructive conflict • Increase team effectiveness and achieve better outcomes and results

FACILITATOR/S

Ian MacDonald

Leadership and Management

Teams: Utilising Individual Differences for High Performance

g Individual Differences for High Performance

Build a project management culture, and motivate and successfully manage multi-functional project teams PRE-COURSE REQUIREMENTS There are pre-course requirements regarding this course. Please contact IPAA NSW on 02 9228 5225 for more details.

Capability: Project Management • Develop a collaborative team climate and emphasise the alignment and accountability of outcomes • Increase your confidence in building a project management culture, and motivating and successfully managing multi-functional project teams • Learn to encourage team strengths and communicate to solve issues and problems FACILITATOR/S

Project management

Building High-Performance Project Teams

Patricia Healy

Performance Project Teams

Developing and Writing Operational Policies and Procedures Capability: Deliver Results • Translate high-level policy into workable operations

Public policy

A guide to writing clear, concise policies and procedures to deliver services and implement government policy

• Understand how to develop a business case • Learn to apply the principles of project management to implement a new policy or procedure

FACILITATOR/S

Dr Randal Stewart

d Writing Operational Policies and Procedures

Connect with colleagues at an IPAA NSW event!

To find out more scan the QR code or go to www.nsw.ipaa.org.au

57

Customised Agency Programs

Public policy

Ethical Problem-Solving and Decision-Making Build the core concepts and skills to solve problems and make decisions ethically and proficiently

Capability: Act with Integrity • Promote workplace behaviours and decisions based on robust ethical principles • Anticipate and avoid instances of unethical conduct, and deal with them as they arise • Encourage a sound problem-solving approach to address ethical challenges and dilemmas

FACILITATOR/S

Phillip Hart

Ethical Problem-Solving and Decision-Making

Public policy

Policy Process Learn more about policy and how it is developed, implemented and evaluated

• Gain a better understanding of all aspects of the policy process and the political context of public policy-making • Improve anticipation, identification and analysis of policy challenges • Understand the organisational policy in the context of NSW Government and community needs FACILITATOR/S

Policy Process

Understanding Government

Capability: Influence and Negotiate

Dr Randal Stewart

Cultural Awareness in the Public Sector Understand government frameworks and processes and how these apply to your organisation and your work

Capability: Value Diversity • Gain knowledge of organisational systems and processes • Understand the structure of the government, the organisation and wider community • Develop a harmonious and productive diverse team culture

FACILITATOR/S

Patricia Healy, Sarah Barlow

Cultural Awareness in the Public Sector

Members save more! Join today.

58

To find out more scan the QR code or go to www.nsw.ipaa.org.au

A customised agency induction program linked to key legislation, policies, procedures and protocols relevant to your agency and personnel

Capability: Manage and Develop People • Understand the government sector • Gain insights into your organisation • Learn how to navigate agency resources to support your role within the agency

FACILITATOR/S

Bernadette Harris

ram for Your Agency

Over 5000 people benefit from our courses each year.

To find out more scan the QR code or go to www.nsw.ipaa.org.au

59

Understanding Government

Induction Program for Your Agency

TERMS AND CONDITIONS

Terms and conditions Registration and Confirmation

Program changes

Registrations are accepted via the website, fax, mail or email. Your place will be confirmed upon receipt of your registration. A confirmation and invoice will be sent within 24 hours.

IPAA NSW reserves the right to change programs/speakers, or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

Payment policy Payment is due 14 days from the date of the invoice.

Cancellation policy Cancellation must be in writing. 50% of the fee will be payable when a cancellation is received between 5 and 10 working days prior to the course/event running. 100% of the fee will be payable for cancellations received fewer than five working days prior to the course/event running. Substitute nominees may attend in your place where deemed appropriate. Note that if a registrant does not cancel and does not attend, the total fee is still payable.

Member rate policy — (courses only) When an IPAA NSW professional member or associate member registers for a course, the member rate applies. Affiliate members are not eligible for the member rate.

Group booking policy — (courses only) Where three or more people from one agency book and pay together for the same course (with the same course code) the group booking rate applies.

Transfer policy — (courses only) Transfers to another course must be requested in writing at least 10 working days prior to the course running or the cancellation policy applies. Transfers can only be requested when the course fee has been paid in full.

The first transfer request is at no additional cost; subsequent transfer requests will attract a transfer fee of $55.00.

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Privacy policy IPAA NSW is committed to protecting the privacy of information collected about its members and clients. The Institute collects information as required in order to administer and manage registrations for its courses and events. If registrants do not provide all the relevant information, registrations may not be confirmed. In some cases, names and agencies will appear on a participant list distributed to participants in a course or event.

Individuals who wish to access their personal information or have any queries in relation to the manner in which the Institute handles personal information, can contact IPAA NSW on 02 9228 5225.

Let us know what you think This 2014-15 Services Guide, and various other publications, are available on our website – www.nsw.ipaa.org.au.

Your thoughts on the Services Guide not only help us to improve future publications, but also help us to know what courses you would like to see offered.

To request a hard copy of this guide, or to provide your feedback and comments on the guide, please contact us: t: 02 9228 5225 f: 02 9241 1920 e: info@nsw.ipaa.org.au m: IPAA NSW GPO Box 904 Sydney NSW 2001

Advanced Presentation Skills..............................47

Facilitation Skills.................................................47

Analysing and Interpreting Financial Reports....25

Finance for Non-Financial Managers..................51

Applied Project Management..............................33

Financial Management for the NSW Public Sector ..................................27

Behaviour Styles: Individual and Teams..............51 Building a Credible Business Case.....................52 Building and Managing Your Budget...................50

Fundamentals for Supervisors............................28 Gateway Familiarisation Workshop ....................31

Building High-Performance Project Teams........57

Gateway Reviewer Simulation Workshop ...........32

Bullying and Harassment Prevention..................52

How to Have Those Difficult Conversations with Employees .............54

Business Acumen................................................46 Coaching Skills for Team Leaders.......................52 Corporate Governance.........................................53 Cost-Benefit Analysis..........................................25 Cultural Awareness in the Public Sector............58 Dealing with Difficult Situations and Behaviours ...................................................53 Developing a Dispute Management System........54 Developing and Writing Operational Policies and Procedures..................57

Improving your Workplace Effectiveness............46 Induction Program for Your Agency....................59 Innovative and Analytical Problem-Solving.........21 Inside Government...............................................35 Job Application and Interview Skills ..................46 Leadership and Personality: Who You Are and How to Lead.............................54 Leadership in The Modern Public Sector............29 Listen and Speak Under Pressure.......................48

Developing High-Performing Teams...................53

Managing Performance.......................................29

Diploma of Government (Management) PSP51112....................................40

Managing Regional Staff: Working Together Apart . ....................................55

Diploma of Government (Policy Development) PSP51412..........................41

Media Management.............................................48

Diploma of Government (Project Management) PSP51312........................42

Outrage! Managing Highly Controversial Issues............................................55

Economics for Non-Economists..........................26 Effective Client Engagement...............................20

PCTP Advanced Diploma of Government (Procurement and Contracting)...........................38

Effective Contract Management in the Public Sector.............................................51

PCTP Diploma of Government (Procurement and Contracting)...........................39

Effective Frontline Customer Service..................20

PCTP Level 1 Understanding Public Sector Procurement........32

Essentials for New Managers . ...........................27 Ethical Problem-Solving and Decision-Making...........................................58 Executive Finance: Mastering Your Financial Environment...............26 Expanding your Leadership Capabilities.............28

Negotiation and Conflict Resolution Skills.........21

PCTP Level 2 Effective Procurement Capabilities.....................33 Policy Development: Advanced............................34 Policy Development: The Basics.........................35 Policy Process......................................................58

61

ALPHABETICAL INDEX

Index – alphabetical

ALPHABETICAL INDEX

Index – alphabetical (continued) Presentation and Facilitation Skills....................22 Process Mapping and Analysis for Improved Efficiency........................................47 Program Evaluation.............................................30 Project Management: The Basics........................34 Recruitment and Selection in the NSW Public Sector.....................................55 Risk Management................................................56 Running Great Meetings .....................................48 Social Media Management..................................49 Speech Writing Made Easy .................................49 Speed Reading: Unload Your Reading Overload............................22 Springboard: Women's Development Program . ......................56 Strategic Analysis................................................30 Strategic Awareness in the Public Sector...........31 Strategic Thinking: Resolving Vital Business Challenges .................56 Taking Good Minutes . .........................................23 Teams: Utilising Individual Differences for High Performance .....................57 Writing Briefs and Reports..................................23 Writing Briefs for Ministers and Executives . .....49 Writing: Grammar and Punctuation....................50 Writing in the Modern Public Sector...................24 Writing Ministerial Correspondence...................24 Writing Plain English...........................................50

62

Membership Form Personal Information Title

Apply and pay online at nsw.ipaa.org.au or fax your completed membership form to IPAA NSW on 02 9241 1920. Write clearly using BLOCK letters and tick appropriate boxes. For all enquiries email info@nsw.ipaa.org.au or phone 02 9228 5225.

Surname

Given names D.O.B. Position Organisation/Agency Home address

Up to $24,999

$25,000–$44,999

$45,000–$64,999

$65,000–$84,999

$85,000–$140,000

SES or equivalent

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region Sydney Metro

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which groups are you interested in?

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reason for joining ipaa nsw Courses

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Other (please specify) How did you hear about ipaa nsw?

Please include the names of colleagues who might be interested in becoming IPAA NSW members. You will earn an IPAA NSW Chip to the value of $25 for each new member who names you as the IPAA NSW member who referred her/him. IPAA Chips can be redeemed for discounts on IPAA NSW events, courses and membership.

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Office/Division

Course Registration Form Complete a separate form for each person/course.

Register and pay online at nsw.ipaa.org.au or fax your completed registration form to IPAA NSW on 02 9241 1920. Write clearly using BLOCK letters and tick appropriate boxes. For all enquiries email info@nsw.ipaa.org.au or phone 02 9228 5225.

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Work

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billing Information Organisation/Agency

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Yes

Postal address Yes

No

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I would like to receive next year’s IPAA NSW Services Guide as soft copy

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I would like to receive next year’s IPAA NSW Services Guide as hard copy

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Please inform us of any special needs you have (wheelchair access, dietary requirements, etc.)

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payment details Visa

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Please send invoice

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Membership Join IPAA NSW today as a professional or associate member and pay the member registration fee for your training program. Go to the website nsw.ipaa.org.au or return the membership form attached with your registration.

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Terms and conditions Registration and Confirmation

Transfer policy — (courses only)

Registrations are accepted via the website, fax, mail or email. Your place will be confirmed upon receipt of your registration. A confirmation and invoice will be sent within 24 hours.

Transfers to another course must be requested in writing at least 10 working days prior to the course running or the cancellation policy applies. Transfers can only be requested when the course fee has been paid in full. The first transfer request is at no additional cost; subsequent transfer requests will attract a transfer fee of $55.00.

Payment policy Payment is due 14 days from the date of the Invoice.

Cancellation policy Cancellation must be in writing. 50% of the fee will be payable when a cancellation is received between 5 and 10 working days prior to the course/event running. 100% of the fee will be payable for cancellations received fewer than five working days prior to the course/event running. Substitute nominees may attend in your place where deemed appropriate. Note that if a registrant does not cancel and does not attend, the total fee is still payable. #

Member rate policy — (courses only)

When an IPAA NSW professional or associate member registers for a course, the member rate applies. Affiliate members are not eligable for the member rate. * Group booking policy — (courses only) Where three or more people from one agency book and pay together for the same course (with the same course code) the group booking rate applies.

Program changes IPAA NSW reserves the right to change programs/speakers, or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

Privacy policy IPAA NSW is committed to protecting the privacy of information collected about its members and clients. The Institute collects information as required in order to administer and manage registrations for its courses and events. If registrants do not provide all the relevant information, registrations may not be confirmed. In some cases, names and agencies will appear on a participant list distributed to participants in a course or event.

Individuals who wish to access their personal information or have any queries in relation to the manner in which the Institute handles personal information, can contact IPAA NSW on 02 9228 5225.

IPAA NSW COURSE REGISTRATION FORM

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