IPAA NSW Services Guide 2011/12 by Effigy Creative Pty Ltd

www.nsw.ipaa.org.au

2011 GUIDE

SERVICES

HOW TO USE THIS GUIDE

IPAA NSW 2011 Services Guide The IPAA NSW 2011 Services Guide is produced as both a printed version and an e-book, and is accompanied by a searchable database of training options on our website www.nsw.ipaa.org.au, with all forms of the Guide designed to provide easier access to the suite of training options available for you and your team. All courses can now be booked and paid for online, and registrations will be confirmed within 24 hours.

Capability Streams

IPAA NSW Training

Organisational Culture

Training programs that explore building strategic partnerships, team work, customer focus, workplace effectiveness, planning for retirement and effective stakeholder engagement

The 2011 Services Guide contains information on IPAA NSW and on the full range of training opportunities we provide for the sector.

Direction

Training programs that explore leadership and management

Capacity to deliver

Training programs that explore how government works, communication, public policy development, project management, finance, procurement and commercial acumen, analytical thinking and problem solving

How to find a training program The suite of programs is arranged alphabetically. The Table of Contents lists courses alphabetically, by category and also under Capability Streams adapted from the NSW Public Sector Capability Framework. The NSW Public Sector Capability Framework was developed by the NSW Department of Premier and Cabinet to provide a common and consistent description of the capabilities (skills, knowledge and abilities) expected from the sector and that underpin the achievement of NSW Government’s plans to deliver better results for the NSW community. IPAA NSW aims to develop the knowledge, skills and capacity that government organisations need to take them into the future.

As a leading training provider to the NSW public sector, IPAA NSW is recognised for its outstanding service and for providing relevant, high quality, cost effective learning and development programs.

Career stage Guide In addition to mapping our courses to the Capability Framework we have included indicators to suggest suitability for various career stages of public sector professionals. New recruit/Graduate – courses suitable N for new recruits through to anyone N working in the public sector S N Supervisor – courses providing skills S needed for supervisors and emerging M SN leaders M S – courses aimed at providing M Manager higher level skills and knowledge for M managers and leaders L Leadership – courses aimed at providing

higher level leadership skills

Dear colleague The Institute of Public Administration Australia (NSW Division) is committed to developing the knowledge and skills of public sector professionals. I am very pleased to be able to introduce to you the Institute’s 2011 program of professional development opportunities. The Services Guide is traditionally our training and development catalogue and is distributed across the public sector to people wanting to increase their (or their team’s) knowledge and/or advance their career or influence with the public service. The Services Guide outlines the suite of training programs for 2011. Our high quality consultants continue to maintain IPAA NSW’s reputation of providing high standard public workshops and courses, and Customised Agency Programs. With a powerful and responsive new website, coupled with cutting edge e-commerce facilities, IPAA NSW now has the ability to reach out to even more people across the state of New South Wales as part of its role as the peak independent professional association for public sector professionals. In addition to our training programs, the Institute also provides an array of opportunities for you to:

• meet colleagues at all levels from a diverse range of agencies, sectors and industries • s tay informed by keeping abreast of new initiatives across the public sector • participate in special interest groups that provide opportunities to explore issues in small groups at greater depth • read about what’s happening in government across Australia and the world. IPAA NSW is a professional community committed to connecting people and ideas. In addition to the 2011 Services Guide, you can stay informed throughout the year about the range of events, publications and other services IPAA NSW offers, including membership, through our website www.nsw. ipaa.org.au

PRESIDENT’S MESSAGE

President’s Message

With best wishes

Peter Achterstraat President, Institute of Public Administration Australia (NSW Division)

• h ear key decision-makers discuss the issues, challenges and directions that drive today’s public sector • s hare stimulating ideas that challenge conventional thinking • t ap into the best of national and international public sector practice

CONTENTS 3

Courses by Capability Stream Organisational Culture

Direction

Aboriginal mentoring program........................ 20 Customer service: four steps to being sensational............................................................... 30 Developing high-performing teams................ 34 Diploma of Government (Management PSP51104.................................................................. 37 Diploma of Human Resources Management BSBHRM50607...................................................... 43 Effective stakeholder engagement: an introduction............................................................ 46 Improving your workplace effectiveness....... 58 Job application and interview skills................ 60 Leadership and personality: who you are and how to lead................................................61 Managing regional staff: working together apart......................................................... 66 Moving on and up: for Aboriginal public sector employees.................................................... 70 PEP - Personal Efficiency Program................. 72 Teams: utilising individual differences for high performance........................................... 99

Bullying and harassment prevention.............. 23 Coaching skills for team leaders....................... 25 Corporate governance.......................................... 27 Dealing with difficult situations and behaviours................................................................31 Developing high-performing teams................ 34 Diploma of Government (Management) PSP51104.................................................................. 37 Diploma of Human Resources Management BSBHRM50607...................................................... 43 Essentials for new managers............................. 47 Expanding your leadership capabilities......... 49 Fundamentals for supervisors........................... 54 How to have those difficult conversations with employees...................................................... 57 Leadership and personality: who you are and how to lead................................................61 Leading bold change............................................ 63 Managing for improved performance............. 65 Managing regional staff: working together apart......................................................... 66 Merit selection in the NSW public sector....... 67 Program evaluation.............................................. 86 Public Sector Management Program............... 89 Results and services plans: developing results logic..............................................................91 Risk management.................................................. 92 Springboard: womenâ&#x20AC;&#x2122;s development program.................................................................... 96 Strategic thinking: resolving vital business challenges.............................................. 97 Teams: utilising individual differences for high performance........................................... 99

Capacity to Deliver Budgeting in the NSW Government context.21 Building a credible business case..................... 22 Capability Framework: how it works.............. 24 Coaching skills for team leaders....................... 25 Contract management: how to be effective.. 26 Cost-benefit analysis............................................ 28 Creating winning jobs using the Capability Framework.......................................... 29 Customer service: four steps to being sensational............................................................... 30 Dealing with difficult situations and behaviours................................................................31 Developing and writing operational policy and procedures....................................................... 32 Developing business acumen............................. 33 Diploma of Government (Financial Services) PSP50504......................... 35 Diploma of Government (Policy Development) PSP51404....................... 39 Diploma of Government (Project Management) PSP51304......................41 Economics for non-economists: an introduction............................................................ 45 Essentials for new managers............................. 47 Ethical problem solving and decision making...................................................................... 48 Expanding your leadership capabilities......... 49 Facilitation skills................................................... 50 Finance for non-financial managers................51 Finance: analysing and interpreting reports from finance............................................. 52 Financial management: fundamentals for the NSW public sector................................... 53 Fundamentals for supervisors........................... 54 Gateway familiarisation workshop.................. 55 Gateway Reviewer simulation workshop....... 56 Interpersonal skills............................................... 59 Leading bold change............................................ 63 Ministerial correspondence writing................ 68 Modern business writing.................................... 69 Negotiation and conflict resolution skills.......71 Policy process......................................................... 73

Presentation skills..................................................74 Procurement Certification Training Program Overview................................................ 75 PCTP - Level 1 Understanding public sector procurement............................................... 76 PCTP - Level 2 Effective procurement capabilities............................................................... 77 Procurement Certification Training Program - Level 3 Overview.............................. 78 PCTP - Level 3A Intermediate procurement planning......................................... 79 PCTP - Level 3B Communication and negotiation in procurement................................ 80 PCTP - Level 3C Intermediate procurement contract management...........................................81 Procurement Certification Training Program - Level 4 Overview............................... 82 PCTP - Level 4A Strategic procurement planning................................................................... 83 PCTP - Level 4B Strategic procurement negotiations............................................................. 84 PCTP - Level 4C Strategic procurement contract management.......................................... 85 Project management: advanced........................ 87 Project management: an introduction............ 88 Public Sector Management Program............... 89 Running great meetings...................................... 93 Speech writing made easy.................................. 94 Speed reading: unload your reading overload.................................................................... 95 Taking good minutes............................................ 98 Understanding government: inside government........................................................... 100 Writing Premierâ&#x20AC;&#x2122;s Public Sector Award nominations.......................................................... 101 Writing briefing materials for ministers and executives...................................................... 102 Writing in the public sector: an introduction.................................................... 103 Writing: punctuation and grammar for the modern workforce................................. 104

CONTENTS

Courses by Category Career Management

Finance

Aboriginal mentoring program........................ 20 Improving your workplace effectiveness....... 58 Job application and interview skills................ 60 Moving on and up: for Aboriginal public sector employees.................................................... 70 PEP - Personal Efficiency Program................. 72

Budgeting in the NSW Government context.......................................................................21 Building a credible business case..................... 22 Contract management: how to be effective................................................ 26 Cost-benefit analysis............................................ 28 Diploma of Government (Financial Services) PSP50504......................... 35 Economics for non-economists: an introduction............................................................ 45 Finance for non-financial managers................51 Finance: analysing and interpreting reports from finance............................................. 52 Financial management: fundamentals for the NSW public sector................................... 53 Procurement Certification Training Program Overview................................................ 75

Commercial Acumen Developing business acumen............................. 33

Communication Skills Customer service: four steps to being sensational............................................................... 30 Effective stakeholder engagement: an introduction............................................................ 46 Facilitation skills................................................... 50 Interpersonal skills............................................... 59 Ministerial correspondence writing................ 68 Modern business writing.................................... 69 Negotiation and conflict resolution skills.......71 Presentation skills..................................................74 Running great meetings...................................... 93 Speech writing made easy.................................. 94 Speed reading: unload your reading overload.................................................................... 95 Taking good minutes............................................ 98 Writing Premierâ&#x20AC;&#x2122;s Public Sector Award nominations.......................................................... 101 Writing briefing materials for ministers and executives...................................................... 102 Writing in the public sector: an introduction.................................................... 103 Writing: punctuation and grammar for the modern workforce................................. 104

Leadership and Management Bullying and harassment prevention.............. 23 Coaching skills for team leaders....................... 25 Corporate governance.......................................... 27 Dealing with difficult situations and behaviours................................................................31 Developing high-performing teams................ 34 Diploma of Government (Management) PSP51104.................................................................. 37 Diploma of Human Resources Management BSBHRM50607............................ 43 Essentials for new managers............................. 47 Expanding your leadership capabilities......... 49 Fundamentals for supervisors........................... 54 How to have those difficult conversations with employees...................................................... 57 Leadership and personality: who you are and how to lead................................................61 Leading bold change............................................ 63 Managing for improved performance............. 65

Project Management Managing regional staff: working together apart......................................................... 66 Merit selection in the NSW public sector....... 67 Program evaluation.............................................. 86 Public Sector Management Program............... 89 Results and services plans: developing results logic..............................................................91 Risk management.................................................. 92 Springboard: womenâ&#x20AC;&#x2122;s development program.................................................................... 96 Strategic thinking: resolving vital business challenges.............................................. 97 Teams: utilising individual differences for high performance........................................... 99

Diploma of Government (Project Management) PSP51304......................41 Project management: advanced........................ 87 Project management: an introduction............ 88

Procurement and Compliance

Understanding Government

Gateway familiarisation workshop.................. 55 Gateway Reviewer simulation workshop....... 56 PCTP - Level 1 Understanding public sector procurement............................................... 76 PCTP - Level 2 Effective procurement capabilities............................................................... 77 Procurement Certification Training Program - Level 3 Overview............................... 78 PCTP - Level 3A Intermediate procurement planning......................................... 79 PCTP - Level 3B Communication and negotiation in procurement................................ 80 PCTP - Level 3C Intermediate procurement contract management...........................................81 Procurement Certification Training Program - Level 4 Overview............................... 82 PCTP - Level 4A Strategic procurement planning................................................................... 83 PCTP - Level 4B Strategic procurement negotiations............................................................. 84 PCTP - Level 4C Strategic procurement contract management.......................................... 85

Capability Framework: how it works.............. 24 Creating winning jobs using the Capability Framework.......................................... 29 Understanding government: inside government........................................................... 100

Public Policy Developing and writing operational policy and procedures.......................................... 32 Diploma of Government (Policy Development) PSP51404....................... 39 Ethical problem solving and decision making...................................................................... 48 Policy process......................................................... 73

Courses by Title Aboriginal mentoring program....... 20

Finance: analysing and interpreting reports from finance............................52

PCTP - Level 3B Communication and negotiation in procurement....... 80

Financial management: fundamentals for the NSW public sector........................................................ 53

PCTP - Level 3C Intermediate procurement contract management...........................................81

Fundamentals for supervisors.......... 54 Gateway familiarisation workshop.55

Procurement Certification Training Program - Level 4 Overview............ 82

Coaching skills for team leaders...... 25

Gateway Reviewer simulation workshop................................................. 56

PCTP - Level 4A Strategic procurement planning........................ 83

Contract management: how to be effective................................................... 26

How to have those difficult conversations with employees..........57

PCTP - Level 4B Strategic procurement negotiations.................. 84

Corporate governance......................... 27

Improving your workplace effectiveness.......................................... 58

PCTP - Level 4C Strategic procurement contract management...........................................85

Budgeting in the NSW Government context............................21 Building a credible business case... 22 Bullying and harassment prevention............................................... 23 Capability Framework: how it works........................................................ 24

Cost-benefit analysis........................... 28 Creating winning jobs using the Capability Framework........................ 29 Customer service: four steps to being sensational............................ 30 Dealing with difficult situations and behaviours......................................31

Job application and interview skills......................................................... 60

Leading bold change........................... 63

Public Sector Management Program................................................... 89

Developing business acumen............33

Managing regional staff: working together apart....................... 66

Diploma of Government (Management) PSP51104....................37 Diploma of Government (Policy Development) PSP51404...... 39 Diploma of Government (Project Management) PSP51304.....41 Diploma of Human Resources Management BSBHRM50607........... 43

Risk management................................. 92 Running great meetings.................... 93

Ministerial correspondence writing..................................................... 68

Speed reading: unload your reading overload....................................95

Modern business writing................... 69

Springboard: womenâ&#x20AC;&#x2122;s development program......................... 96

Moving on and up: for Aboriginal public sector employees.......................70 Negotiation and conflict resolution skills......................................71 PEP - Personal Efficiency Program.72 Policy process........................................ 73 Presentation skills.................................74

Effective stakeholder engagement: an introduction..................................... 46

Procurement Certification Training Program Overview..............75

Essentials for new managers.............47

PCTP - Level 1 Understanding public sector procurement..................76

Expanding your leadership capabilities............................................. 49

Results and services plans: developing results logic......................91

Merit selection in the NSW public sector........................................... 67

Economics for non-economists: an introduction..................................... 45

Ethical problem solving and decision making................................... 48

Project management: advanced...... 87 Project management: an introduction..................................... 88

Developing and writing operational policy and procedures..32

Diploma of Government (Financial Services) PSP50504.........35

Program evaluation............................. 86

Leadership and personality: who you are and how to lead.............61 Managing for improved performance........................................... 65

Developing high-performing teams.34

Interpersonal skills.............................. 59

PCTP - Level 2 Effective procurement capabilities................... 77

Facilitation skills.................................. 50

Procurement Certification Training Program - Level 3 Overview.............78

Finance for non-financial managers..................................................51

PCTP - Level 3A Intermediate procurement planning........................ 79

Speech writing made easy................. 94

Strategic thinking: resolving vital business challenges............................. 97 Taking good minutes........................... 98 Teams: utilising individual differences for high performance... 99 Understanding government: inside government............................. 100 Writing Premierâ&#x20AC;&#x2122;s Public Sector Award nominations.............. 101 Writing briefing materials for ministers and executives................. 102 Writing in the public sector: an introduction......................................... 103 Writing: punctuation and grammar for the modern workforce................ 104

ABOUT

IPAA NSW

www.nsw.ipaa.org.au

ABOUT IPAA NSW

Institute of Public Administration Australia (NSW Division) “Any movement which will facilitate the exhange of information and thought on administrative and related questions cannot but make for increased efficiency in the Public Services.” B.S.B. Stevens, Premier of NSW (6 June 1935)

Who we are

How we do it

The Institute of Public Administration Australia is the professional association for people interested in strategic issues, policy, reform and innovation in public sector management.

IPAA NSW offers extensive opportunities to enrich your professional development through workshops, seminars, briefings and customised programs by:

IPAA NSW is a not-for-profit organisation promoting the relevance, integrity, reputation and intellectual rigour of the Australian public sector. IPAA NSW currently has a diverse membership comprising public servants from all tiers of government, business executives, consultants and academics.

What we do • C onnect people and ideas by providing networking opportunities to meet colleagues from all levels of government, and establishing links with academics and industry specialists • C elebrate the public sector by showcasing best practice, recognising excellence through award programs, and promoting the public sector as a fulfilling and challenging career • Provide thought leadership through exposure to cutting edge ideas and practices • Advance the sharing of ideas and knowledge by providing an impartial environment for dynamic debate through public forums, publications and our website.

• involving you in stimulating discussions – including breakfast events, lunchtime get-togethers and evening discussions in a variety of formats that encourage participation and interaction with Australian and international expert speakers • keeping you ahead of the trends – through forums and seminars, bringing you the best of international and Australian practitioners and academics • keeping you informed – through IPAA NSW Special Interest Groups, Regional Networks, publications, and our website

EVENTS

• improving your skills and knowledge – through a broad range of public sector specific training and nationally recognised qualifications offered by our EVENTS MEMBERSHIP training and development program.

OurTRAINING services EVENTS

MEMBERSHIP

AWARDS MEMBERSHIP

TRAINING

BOOKSTORE EVENTS TRAINING

AWARDS

BOOKSTORE RESOURCES MEMBERSHIP AWARDS

TRAINING RESOURCES BOOKSTORE

The IPAA NSW Council, the governing and policy-making body of IPAA NSW, is responsible for its management and governance. Council meets at least four times a year to discuss the issues that are significant in the operation of the Institute. The duties of Council include: • determining policy to advance the objectives of IPAA NSW and the best interests of the members • determining and overseeing policy designed to achieve compliance with relevant legal and financial requirements • determining criteria, benefits and membership fees for membership categories • making recommendations to the National Council in relation to the award of Fellow and the conferring of life membership • presenting a report at each Annual General Meeting on the financial position and performance of IPAA NSW and on activities throughout the relevant year. IPAA NSW is currently governed by a Council comprised of: • four (4) elected office bearers – the President, and three Vice-Presidents • four (4) elected ordinary Councillors • two (2) elected Young Councillors • one (1) ex officio Councillor, the Chief Executive Officer • two (2) co-opted Councillors, who have been invited to join the Council.

Presidents Interim 1935 Sir David Ferguson, former

Acting Chief Justice and former ViceChancellor of the University of Sydney (Provisional President) 1935–1939 Sir Phillip Whistler Street, KCMG, former Chief Justice and Lt Governor of NSW (First constitutional President) 1939–1950 Sir Frederick Jordan, KCMG, Chief Justice and Lt Governor of NSW 1950–1969 The Hon. later Sir Kenneth W Street, KCMG, Justice of the Supreme Court, later Chief Justice and Lt Governor of NSW 1969–1975 Sir John Goodsell, CMB, Chairman, NSW Public Service Board 1975–1983 J Walder, CMB, President, Sydney Water Board 1983–1988 Gerry Gleeson, Head, NSW Premier’s Department 1989–1991 Ray Hodgkinson, FRAIPA, Director, Land Titles Office 1992–1993 Alison Crook, AO, State Librarian, State Library of NSW 1993–1994 Percy Allan, AM, Secretary, NSW Treasury 1994–1999 Jane Diplock, AO, Director General, Department of Training and Education Coordination 1999–2002 Helen Bauer, Independent consultant 2002–2007 Andrew Cappie-Wood, Director General, NSW Department of Education and Training 2007–2009 John Lee, Director General, NSW Department of Premier and Cabinet 2009- 2010 Peter Achterstraat, Auditor General

ABOUT IPAA NSW

IPAA NSW Council

ABOUT IPAA NSW

Why become a member of IPAA NSW? The Institute of Public Administration Australia NSW Division is the peak independent professional association for public sector professionals in NSW. Connecting with IPAA NSW means connecting with some of the most influential people in the NSW public sector.

IPAA NSW provides members with many important opportunities to meet and network with colleagues in the public sector, business and academia. All of our events provide members with the opportunity to network with other public sector professionals.

When you become a member of IPAA NSW you are immediately eligible to participate in high-level networking and you receive a host of quality products and services that will enhance your career.

IPAA NSW also conducts the Practitioners’ Network, comprising Special Interest Groups (SIGs) and Regional Networks. These groups host meetings and events throughout the year on specific areas of interest.

Become part of a vigorous professional community committed to connecting people and ideas to improve the public sector.

There are currently three SIGs and two Regional Networks.

As an IPAA NSW member you will: • h ear key decision makers discuss the issues, challenges and directions that drive today’s public sector • s hare stimulating ideas that challenge conventional thinking • t ap into the best of national and international public sector practice • m eet colleagues at all levels from a diverse range of agencies, sectors and industries • s tay informed by keeping abreast of new initiatives across the public sector • a dvance your career by attending our highly-rated professional development courses at a reduced cost • p articipate in Special Interest Groups that provide opportunities to explore issues in small groups at greater depth • r ead about what’s happening in government across Australia and the world.

Networking opportunities

SIGs People, Performance and Culture

The People, Performance and Culture SIG is concerned with developing organisational capacity within the public sector. It looks at human resources, professional development and cultural change. Sustainability

The Sustainability SIG looks at how today’s decision making can effectively engage environmental, social and economic considerations to support a sustainable future. Young Professionals

The Young Professionals SIG is a group of members who work together to identify areas that will support the professional and personal development of tomorrow’s public sector leaders. It arranges events of special interest to those members who are 34 years of age and under.

Western Sydney RN North Coast RN

The Western Sydney Regional Network aims to cater especially for those members of IPAA NSW working or living in western Sydney, while the North Coast group caters for members in northern NSW. The groups focus on matters of interest to public sector professionals in these regional areas.

Events

Publications and knowledge sharing IPAA NSW provides members with the following relevant publications and information sources, at no charge. Australian Journal of Public Administration (AJPA)

AJPA, Australia’s pre-eminent academic quarterly, examines public sector reform and policy directions.

Each year IPAA NSW holds a range of exciting and relevant events on current and emerging issues. These events are either free to members or provided to members at a significantly discounted rate.

Public Administration Today (PAT)

Member Events

IPAA INK

Member forums

Member forums, featuring pertinent speakers from Australia and overseas are provided free to members. Special Interest Group events

SIGs, small interactive events with experts in their fields, are provided free to members, who may also bring an accompanying guest.

Special Events Conferences

IPAA NSW Conferences include the State Conference, the IPAA National Conference held in Sydney every seven years, and the National Investigations Symposium.

ABOUT IPAA NSW

Regional Networks

PAT, a national publication for practitioners, incorporates short articles and case studies on current best practice. IPAA INK, exclusive to members, is the IPAA NSW quarterly newsletter that keeps you informed on what’s happening in NSW. IPAA Byte

Byte, the IPAA NSW e-newsletter, is emailed exclusively to members fortnightly. It features up-to-date information on events, resources and opportunities. www.nsw.ipaa.org.au

The IPAA NSW website provides relevant and current information on all our services, plus papers, presentations and other publications, and links to the world’s best public administration websites.

Seminars and Master classes

Seminars and Master classes, featuring expert speakers and leaders on strategic topics of importance, are available to members at substantially discounted rates. Special forums

Special forums, premium events featuring pertinent speakers from Australia and overseas, are available to members at substantially discounted rates.

ABOUT IPAA NSW

Why become a member of IPAA NSW? [cont.] Professional development

Incentives

IPAA NSW is committed to developing the knowledge and skills of public sector professionals. Our events program provides members with professional development opportunities. Members also receive substantial discounts on all of our highquality training and development programs that are outlined throughout this guide.

Members are offered incentives for introducing colleagues to the Institute. The IPAA Chip program allows members to earn vouchers to the value of $25 for each new member who joins as a result of their referral. IPAA Chips can be redeemed for discounts on IPAA NSW events, courses and membership renewals. New members must nominate the referring member on their application form.

We offer public training programs in the Sydney CBD and in Parramatta. We also offer Customised Agency Programs wherever you may be situated. You can achieve a host of qualifications through our training programs, ranging from the Graduate Certificate in Public Sector Management to a Diploma of Government in a range of disciplines. Here at IPAA NSW we aim to meet all of your professional development needs.

When you attend three training courses within a calendar year you become eligible for a training voucher to the value of $110 to be used towards your next IPAA NSW training course. When you renew membership, you become eligible to use the postnominal letters MIPAA, in recognition of your professionalism and commitment to the Institute. Members are eligible for nomination for the prestigious national award of National Fellow (FIPAA), first awarded in 1983. NSW currently boasts 43 FIPAAs.

TION

PRE-ELEC

• Picnic in the Park

m1 fohru e PRE-E LECTIO in t rk forum 2N

• Pre-election Forum 2

• Forum

FORUM

MARCH

• Pre-election Forum 1

• Women’s Executive Luncheon

WOM EN’S EXEC LUNC UTIVE HEON

• IT Symposium

MAY

APRIL

FEBRUARY

Throughout 2011 IPAA NSW will host a range of events to provide information and networking opportunities for professionals within the public sector. Here is a small selection:

sium

• Master class • CEO and Young Professionals Breakfast

sympo

MASTERS CLAS

CEO YOUNand G PR

OFESSIO

BREA

NALS

E EXECUTEIV N O H C N U L

• Annual General Meeting

• Spann Oration

MASTE • State of CL R Change State of ASS change Master class 2

JULY

MASTER CLASS

ange State of ch

• IPAA NSW Luncheon

BUDG

EST

ATE SEMIM INARS

SP A

• Surviving Budget Estimates Seminar

• State of Change Master class 1

Sta CH te of

N convA ersaGtiE ons

• State Conference

• State of Change Conversations

ET BRIEFG ING

conversati

SEPTEMBER

• Budget Briefing Breakfast

State of E CHANGB Us on

NOVEMBER

• State of Change Conversations

2011

OCTOBER

AUGUST

JUNE

KFAST

EVENT CALENDAR

EVENTS IN 2011

I PA A NSW

For more information on the IPAA NSW Event program or to register for any of these events go to www.nsw.ipaa.org.au or phone IPAA NSW on 02 9228 5225. IPAA NSW reserves the right to change the Event Calendar. The Events are correct at the time of printing.

15 14

TESTIMONIALS

Event and Member testimonials “...Good relations between the members of the different branches... are necessary for the efficient performance of... Public Servants...” B.S.B. Stevens, Premier of NSW (6 June 1935)

Cliff Haynes

Executive Director, Strategic Corporate Services, Department of Human Services

“IPAA is innovative, and creates an environment that allows members to participate on issues important to us all. The IPAA seminars and networking forums with expert speakers on a variety of relevant subjects have given me the perspective into the public sector that I needed.”

Pamela Rutledge FIPAA

Chief Executive Officer, The Richmond Fellowship NSW

“The sharing of ideas and strategies and the building of partnerships are increasingly important, and IPAA is well-placed to lead and support these processes. I value the many opportunities which IPAA provides to me as a member to listen, learn and network.”

Peter-Paul Steenbergen Manager, Economics, Deloitte

“I value my IPAA membership as it helps me to maintain my network of colleagues and to stay abreast of current issues affecting the NSW public sector. I find that IPAA events are well organised and I still enrol in professional courses from time to time.”

Carlene York APM

Commander, Forensic Services Group, NSW Police Force

“IPAA plays a valuable role in harnessing experiences, expertise, ideas and innovation from very talented national and international individuals. The high quality forums and journals and the capacity to network beyond my own organisation have been instrumental in both stimulating ideas and promoting fresh thinking.”

Chairman, TFG International Pty Ltd

TESTIMONIALS

Ken Baxter

“I joined and actively support IPAA because it is a vehicle for promotion of new ideas, and open and rigorous discussion about the performance of government, and provides mentoring and training by those who have an understanding about how government works or should work.”

Jeanette Morgan Consultant

“IPAA has provided me with not only valuable professional training courses, but also excellent opportunities for networking with both public and private sector professionals. IPAA continues to offer excellent formal and informal forums for ongoing learning.”

Damian Furlong

Director, Reform, NSW Department of Planning

“IPAA is a terrific resource for people interested in the sector, its issues and public governance generally. My personal contribution to my agency’s strategic business development has only been improved by my association with the Institute.”

Russell D. Grove PSM FIPAA

Clerk of the Legislative Assembly, Parliament of New South Wales

“The Institute provides excellent training programmes for professionals at all levels within the public service. The networking opportunities offered to me as an IPAA member are invaluable, allowing me to interact with people outside of my normal sphere in the workplace.”

ABOUT IPAA NSW

Rewarding excellence: IPAA NSW awards

For more information about any of these awards and to download application forms, go to our website at www.nsw.ipaa.org.au

IPAA NSW encourages excellence in the practice and study of public administration, government and related disciplines. We offer academic awards and awards for practitioners who display excellence in these areas.

IPAA Fellow The IPAA Fellow, the highest national award bestowed by the Institute, recognises an individual’s outstanding contribution to the study or practice of public administration. Recipients of this prestigious award are entitled to use the postnominal letters ‘FIPAA’.

IPAA NSW Public Sector Manager of the Year The IPAA NSW Public Sector Manager of the Year Award recognises excellent performance by a manager within the NSW public sector. This award acknowledges a manager who has achieved outcomes that have made an outstanding contribution to his/her government agency, the public sector and the community. Applications for IPAA NSW Public Sector Manager of the Year close early in February.

IPAA NSW Young Professional of the Year The IPAA NSW Young Professional of the Year Award recognises excellent performance by young professionals within the NSW public sector. This award acknowledges a young person who has made an outstanding contribution to his/her government agency, the public sector and the community, through the outcomes he/ she has achieved. Applications for IPAA NSW Young Professional of the Year close early in February.

National IPAA Fellows from NSW

The PSM Program IPAA NSW Award is awarded annually to the highest achieving NSW graduate in the nationally accredited Graduate Certificate, Public Sector Management Program.

2010 2010 2010 2009 2009 2008 2007 2006 2005 2004 2004 2003 2002 2002 2001 2001 2000 1999 1998 1997 1996 1996 1995 1995 1994 1993 1992 1988 1988 1988 1988 1987 1985 1985 1983 1983 1983 1983 1983 1983 1983 1983 1983

University of Sydney Faculty of Government and International Relations The GC Remington Prize, in memory of the co-founder of IPAA NSW Division, is awarded in the Department of Government and International Relations to the most distinguished student in the study of government, especially in its administrative aspects.

Graduate School of Government The FA Bland Prize, in memory of the cofounder of IPAA NSW Division, is awarded to the student with the highest aggregate marks in Strategic Administration.

University of NSW The IPAA NSW prize is awarded to the student in Master of Policy Studies with the highest aggregate marks in policy analysis, information and research for policy and management, and policy in organisations.

Russell D. Grove PSM Mary Ann Oâ&#x20AC;&#x2122;Loughlin Jane Woodruff Pamela Rutledge Peter Connelly Karin Callaghan Tim Farland Deborah Sanders Robyn Kruk AM Andrew Cappie-Wood Lisa Corbyn Percy Allan AM Carolyn Burlew David Richmond AO Carolyn Bloch Dr Hal Colebatch Helen Bauer Colleen Moore PSM Jan Smith PSM Dr Colin Gellatly AO Jane Diplock AO Leslie Quinnell AO Dr Helen Nelson George Bawtree Philip Wheeler PSM Alison Crook AO Richard Humphry AO Graham Pratt Martin Painter Pamela Grant Raymond Hodgkinson AM Norm Oakes AO Jack Oâ&#x20AC;&#x2122;Donnell Richard Conolly AM Dr Ken Knight AM Edwin Walder Dr Ross Curnow Gerald Gleeson AC Jack Watson AM Lionel Milsop The Hon. Rae Else-Mitchell CMG, QC Thomas Kewley OAM Victor Cohen

REWARDING EXCELLENCE

Public Sector Management Program

COURSES

A–Z

www.nsw.ipaa.org.au

If you like this course you could also consider: Improving your workplace effectiveness Springboard: women’s development program

Aboriginal mentoring program Maps to Capability Stream: Organisational Culture

Overview Course content

to you Benefits for mentors

The Aboriginal Departmentmentoring of Premierprogram and Cabinet’s The offers Workforce Strategy the Department mentor training and and mentee training in of Aboriginal Affairs support this communication andstrongly management skills program, which supports through: Aboriginal staff The program is delivered aiming to take up senior positions; it can • onehelp two-day face-to-face session also increase Aboriginal staff at the beginning of in thethe program retention rates public sector. • one half-day face-to-face session midway through the program • mentors and mentees communicating by phone, email and online between the two face-to-face sessions.

• increased communication Mentor training includes: and interpersonal skills ground rules so • setting the mentoring • that increased problem solving abilities and all parties understand their roles leadership skills in the relationship • establishing and organisation explaining the Benefits to the framework within which the mentoring • relationship developmenttakes of talent and potential place, including within stafffor mentoring contacts, timeframes • the departmental and agency networking likely lifespan of the mentoring relationship, and a mechanism for feedback and evaluation • advanced communication strategies.

This blended approach makes the program more accessible to staff working in regional areas.

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Mentors gain a nationally recognised Statement of Attainment in four competency units towards the Diploma of Government (Management) PSP51104. Recognition of Prior Learning (RPL) available through the program can potentially fulfil another five competency units of the eleven units required.

Benefits for mentees Mentees gain a nationally recognised Statement of Attainment in two competency units towards the Diploma of Government (Management) PSP51104.

Mentors also:

Mentees also:

• learn to use a range of technologies • help and train others • learn through cross-sectoral networking • can gain a nationally recognised qualification.

• improve their communication, leadership and problem solving skills • learn more about people management • learn to manage the balance between work, family and community • develop their talent and potential.

CONTACT DETAILS For further information or to receiv contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au Aboriginal mentoring program

Aboriginal mentoring program

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building. Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer: • • • •

To register go to www.nsw.ipaa.org.au

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

hand-picked consultants to match your needs flexibility in content, length and timetable delivery at a convenient location cost-effective benefits for all agencies, particularly those with offices in regional NSW.

C G 6 3 1

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If you like this course you could also consider: Finance: analysing and interpreting reports from finance Financial management: fundamentals for the NSW public sector

Budgeting in the NSW Government context

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Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop focuses on the big picture of NSW Government finance and on what is needed to develop budgets that work. It is aimed at operational managers responsible for setting and managing the budget of a business unit or cost centre within an agency or state-owned corporation, and at finance and administration staff who prepare budget information and support management in planning and decision making.

Attendees will be able to:

Course Content

Budgeting in the NSW Government context

This workshop explores how the big-picture budget process operates, how this process impacts on agencies and their budget development process and the challenges involved in monitoring and managing a budget through its lifecycle. PRE-COURSE REQUIREMENTS

Participants are required to bring highlighters and a calculator to the workshop.

C G 6 1

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CLASS SIZE: 20

• describe the key elements of the NSW Government planning and budgeting framework • explain how funding mechanisms operate in the NSW Government environment • understand and explain the role of Results and Services Plans in the NSW budget process • plan a business unit budget • monitor and manage a business unit budget • investigate budget variances • interpret budget reports • explain budget terms.

Benefits to you • introduction to key elements of the NSW Government financial management framework and the performance budgeting reform agenda • public sector budgeting skills

Benefits to the organisation • improved knowledge of the role of planning and performance information in the NSW Government financial framework • greater efficiency and effectiveness in agency operations

COSTS^

FACILITATOR/S

Paul Barnes, Peter Sweeney

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

VENUE

Christie Conference Centre

DATE

25MAY

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Gateway familiarisation workshop Gateway Reviewer simulation workshop

Building a credible business case

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop supports the NSW Government’s Gateway Review System and is designed to assist agencies preparing business cases, especially for projects to be submitted for a Gateway Review.

Attendees will be able to:

This two-day workshop focuses on the thinking and processes required to develop a business case for funding. It takes participants from a strategic view of the problem or opportunity, to considerations for evaluating options, to ensuring appropriate coverage of key business case success factors. Whether the project is for capital developments, information systems or goods and services, superior business case development skills are an asset. During the workshop, participants discuss and apply business case principles to a case study, and are invited to share their own real-life examples.

Course Content This workshop explores the key elements that contribute to a robust business case including a summary of the Gateway Review System, the preliminary business case versus the final business case, strategic and policy alignment, service delivery options, sustainability considerations, risk, value for money – economic and financial appraisal, documenting stakeholder, change and project management capability and presenting the business case for review and funding.

• write the ‘right’ business case in an appropriate style • understand the requirements of, and connection between, business case guidelines and the Gateway Review process • align their business case with their Results and Services Plan or statement of business intent • align with the State Plan and State Infrastructure Plan • be confident that their project will effectively address the service need • adequately cover the critical elements that deliver the project outcomes • write an executive summary that will sell their case.

Benefits to you • skills in developing a business case • confidence in the credibility and consistency of your business cases and improved assessment of risk • understanding of the Gateway Review business case requirements

Building a credible business case

Benefits to the organisation • greater understanding of what needs to be covered in a business case and improved prospects of achieving project and service delivery outcomes • alignment of business case options with the Results and Services Plan or statement of business intent • greater objectivity in selecting the best business case option

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Caroline Hawkless, Janelle Wallace

MEMBER

$1364

LENGTH

Two Days

GROUP BOOKING

$1386

TIME

9.00am - 5.00pm

NON-MEMBER

$1430

VENUE

Bligh House

DATE

23AUG + 24AUG, 09NOV + 10NOV

To register go to www.nsw.ipaa.org.au

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C G 4 9

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^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Diploma of Government (Management) PSP51104 Expanding your leadership capabilities

Bullying and harassment prevention

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Maps to Capability Stream: Direction

Overview

Course Outcomes

‘… It is estimated that 350,000 people in Australia currently experience bullying in the workplace, with costs of up to $3 billion a year in sick leave, absenteeism, staff turnover, low productivity, legal action, worker’s compensation and social security.’ (McCarthy P, Beyond Bullying Association, 2001).

Attendees will be able to:

This is an interactive workshop that explains why there needs to be zero tolerance for bullying and harassment.

• understand and explain the need for zero tolerance of bullying and harassment • recognise what is bullying and harassment and what is not • assess the risks of bullying and harassment in their organisation and team • act effectively if they suspect bullying and harassment • know what an organisation and team leader need to do to prevent bullying and harassment • handle complaints and grievances effectively, fairly and in line with legal requirements.

Course Content

Benefits to you

This workshop provides strategies for identifying, handling and preventing bullying and harassment in the workplace.

• skills and knowledge to advise senior management about the steps they need to take to prevent bullying and harassment and why they need to do so • ability to prevent bullying and harassment and to intervene effectively and appropriately • understanding of effective written grievance procedures and capacity to handle a bullying or harassment complaint or grievance

Bullying and harassment prevention

Benefits to the organisation

www.nsw.ipaa.org.au

CUSTOMISED AGENCY PROGRAM This program can be delivered at your workplace, thus saving your organisation money and enhancing team building. Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer: • • • •

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

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• bullying/harassment prevention strategy • ability to assess the organisation’s grievance CONTACT DETAILS procedures against the minimum legal For further information requirements and best practice contact IPAA NSW: • less bullying and harassment resulting in Tel: 02 9228 5225 increased productivity and a reduction in Fax: 02 9241 1920 complaint-related internal and external costs info@nsw.ipaa.org.au

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Creating winning jobs using the Capability Framework Modern business writing

Capability Framework: how it works

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

The NSW Public Sector Capability Framework provides a common and consistent description of the skills, knowledge and abilities that are relevant to all NSW public sector staff. The session provides an introduction to public sector capabilities and the Capability Framework.

Attendees will be able to:

Course Content Participants find out what the NSW public sector capabilities are and how their organisation can use them in designing, describing and evaluating jobs, recruiting and selecting the right people for jobs, and building workforce performance. This workshop helps organisations target investments in learning and development, and workforce planning and succession management. PRE-COURSE REQUIREMENTS

Awareness of the NSW Public Sector Capability Framework

CLASS SIZE: 20

• understand what capabilities are • understand what the NSW Public Sector Capability Framework is and why it was developed • know how to use capabilities and the Capability Framework • know where to get further information about public sector capabilities and their application.

Benefits to you • improved understanding of capabilities and the application of the Capability Framework • greater confidence in explaining to executive and staff about public sector capabilities and their application • improved understanding of where to seek further information and assistance in using public sector capabilities and the Capability Framework

Capability Framework: how it works

Benefits to the organisation • improved confidence of managers and human resource practitioners in using capabilities and the Capability Framework in workforce management processes • greater and more consistent use of the NSW Public Sector Capability Framework across the organisation and the sector • consistent and more systematic approach to workforce management in the organisation

COSTS^

FACILITATOR/S

Paul Doorn, Gemma Rygate

MEMBER

$451

LENGTH

Half Day

GROUP BOOKING

$462

TIME

9.00am - 12.30pm

NON-MEMBER

$473

VENUE

Bligh House

DATE

24MAR, 23MAY, 14SEP, 14NOV

To register go to www.nsw.ipaa.org.au

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C G 7 6 1

BOO ONLINKE NO CLICK W HERE

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Diploma of Government (Management) PSP51104 Expanding your leadership capabilities

Coaching skills for team leaders

M L

Maps to Capability Stream: Direction, Capacity to deliver

Overview

Course Outcomes

This workshop expands participants’ management skills and enables them to help staff fulfil their potential. This workshop teaches the skills of coaching to improve work performance.

Attendees will be able to: • recognise when it is appropriate to use coaching to improve work performance • identify the characteristics of an effective coach • understand the coaching process and apply the GROW model of coaching • conduct effective coaching conversations and ask appropriate coaching questions • improve communication and listening skills • understand the differences in adult learning styles and apply this knowledge to the coaching process • tackle performance management challenges through coaching • understand the benefits of coaching in staff development.

Course Content This workshop offers an opportunity to learn how to effectively manage team performance, to assist the career advancement of staff and to hold meaningful coaching conversations in order to improve work performance and productivity.

Benefits to you

Coaching skills for team leaders Coaching skills for team leaders

• increased effectiveness as a manager, supervisor and team leader • improved interpersonal skills

Coaching skills for team leaders

Benefits to the organisation • managers, supervisors and team leaders are able to effectively manage the performance and development of employees

HERE

Customised Agency Programs also offer: • • • •

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

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CONTACT DETAILS For further information contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Procurement Certification Training Program Overview Diploma of Government (Financial Services) PSP50504

Contract management: how to be effective Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This program will improve participants’ contract management capabilities, leading to improved contractual outcomes for the agency and reduced costs through effective contract management.

Attendees will be able to: • understand the role of contracting in the contemporary NSW public sector and government-owned corporations • plan an effective contract strategy • understand the legal fundamentals in contracting • identify the key terms and conditions in a contract • administer contract variations • monitor and manage contract performance.

Course Content This program focuses on the key skills necessary to ensure that contracts achieve successful outcomes. Participants learn about and apply all key aspects of contemporary contract management, including legal issues, contract management planning, managing disputes and risk management. The program has a practical focus with participants practising in groups the techniques learnt in the program.

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Benefits to you • improved knowledge of contract management tasks and processes • enhanced skills to ensure successful contract outcomes and an ability to deal effectively with contractors

Benefits to the organisation

Contract management: how to be effective

• improved contract management, leading to improved contractual outcomes for the agency • reduced costs through effective contract management

Contract management: how to be effective

CONTACT DETAILS For further information or to receiv contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

Customised Agency Programs also offer: • • • •

To register go to www.nsw.ipaa.org.au

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

C G 1 4

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If you like this course you could also consider: Risk management Diploma of Government (Financial Services) PSP50504

Corporate governance

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Maps to Capability Stream: Direction

Overview

Course Outcomes

This workshop looks at a range of strategies and tools designed to increase the effectiveness of a board as a group, and board members as individuals.

Attendees will be able to: • select processes for effective governance in line with legislative expectations • identify tools and techniques to achieve strategic alignment • establish mechanisms for better communicating with a range of stakeholders, within the board, within the organisation, and externally • identify activities that facilitate buy-in and commitment from directors and senior executives.

Course Content This workshop gives participants new skills in board operations. It provides strategies and tools to increase the effectiveness of a board and individual board members.

Benefits to you • broader understanding of the complexity of governance within a legislative framework • better understanding of the implications and benefits of effective communication • more confidence in board operations

Corporate governance

Benefits to the organisation • healthier, more effective organisation more aligned to its strategic vision • key players more aligned in the importance of effective governance

HERE

Customised Agency Programs also offer: • • • •

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

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CONTACT DETAILS For further information contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Diploma of Government (Financial Services) PSP50504 Procurement Certification Training Program Overview

Cost-benefit analysis Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This two-day workshop covers the principles and practice of cost-benefit analysis (CBA). It includes basic and more advanced concepts and practical case studies.

Attendees will be able to:

Course Content The workshop is delivered as a series of sessions each day. Each session contains a lecture on core principles of CBA and case studies. PRE-COURSE REQUIREMENTS

Those with no economic background should first attend the workshop, ‘Economics for non-economists: an introduction’.

• understand cost-benefit analysis • know valuation principles • value benefits in practice • understand further valuation issues • have knowledge of social welfare, efficiency and equity • effectively apply discount rates and the treatment of time • understand risk and uncertainty • provide CBA and alternative economic evaluation methods.

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Benefits to you • understanding of CBA principles and practice • greater knowledge about processes and definitions used in cost-benefit analysis • ability to identify risk and how risk impacts on services

Cost-benefit analysis

Benefits to the organisation • staff will have a better understanding of cost-benefit of government • increased awareness of how cost-benefit analysis is applied across government • staff can better identify and plan for risks

CLASS SIZE: 22

COSTS^

FACILITATOR/S

Dr Peter Abelson

MEMBER

$1023

LENGTH

Two Days

GROUP BOOKING

$1056

TIME

9.00am - 5.00pm

NON-MEMBER

$1089

VENUE

Bligh House

DATE

21MAR + 22MAR, 06JUN + 07JUN

To register go to www.nsw.ipaa.org.au

C G 7 8

BOO ONLINKE NO CLICK W HERE

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Diploma of Government (Management) PSP51104 Modern business writing

Creating winning jobs using the Capability Framework

N S M L

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

The first step in getting the right person with the right skills into the right job is to get the job right, then to develop the winning job advertisement that will attract the right job candidates. This session is designed to build the confidence of HR practitioners and managers in using public sector capabilities as a foundation for analysing what is required in an open job position and the ability to succinctly translate and articulate those requirements in a job advertisement that will encourage the best candidates to apply for that position.

Attendees will be able to:

Course Content

Creating winning jobs using the Capability Framework

This workshop covers key elements in developing a winning job; that is, a job which is described in a manner that attracts the best candidates to apply for the job. This includes components such as: job analysis, job design, writing the job description, job evaluation and writing the winning job advertisement. Underpinning these components is guidance on how to use the public sector capabilities and the NSW Public Sector Capability Framework as a tool to systematically plan and develop the winning job. PRE-COURSE REQUIREMENTS

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Some understanding of the NSW Public Sector Capability Framework, such as completion of the 20 minute e-learning module (www.pscapabilities.nsw.gov.au) and/ or attendance at the workshop: Capability Framework: how it works.

CLASS SIZE: 20

• understand how to use the public sector capabilities and the NSW Public Sector Capability Framework as a foundation for developing a winning job • be confident in using capabilities to develop or describe jobs • be confident in using capabilities to create winning job advertisements that attract the right people.

Benefits to you • improved capability to develop or describe jobs and advertise those jobs • discovery of the best person for the job to join your team • team understanding of what is required on the job

Benefits to the organisation • improvement in the confidence and capabilities of managers and HR practitioners in creating successful, accurate and realistic job descriptions and advertisements • greater and more consistent use of the NSW Public Sector Capability Framework as a foundation for developing content in planning, designing and developing jobs to be filled and in job advertisements • improvement in the calibre and number of candidates applying for NSW public sector jobs

COSTS^

FACILITATOR/S

Dr Natalie Ferres, Emma Hodgson

MEMBER

$792

LENGTH

One Day

GROUP BOOKING

$803

TIME

9.00am - 5.00pm

NON-MEMBER

$825

VENUE

Bligh House

DATE

16FEB, 21SEP

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Improving your workplace effectiveness Essentials for new managers

Customer service: four steps to being sensational Maps to Capability Stream: Organisational Culture, Capacity to deliver

Overview

Course Outcomes

This program helps service providers at all levels develop and apply the skills necessary to ensure superior customer service and satisfaction.

Attendees will be able to: • apply effective self-management techniques and build self-confidence • effectively use listening, questioning and empathy skills • protect the customer relationship whilst adhering to the company’s policy and procedures • work with customers in positive to neutral conditions, and with potentially negative and emotionally charged customer situations • communicate their role, and access the risks and potential opportunities in creating and sustaining customer satisfaction • work effectively with customers.

Course Content The workshop offers a process for organising customer interaction into a logical sequence of events. It gives a behaviourally based technique for interacting with customers, giving service providers the flexibility to discover and meet individual customers’ needs.

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Benefits to you • confidence in dealing with customers • ability to manage negative customer experiences and turn them into positive outcomes

Customer service: four steps to being sensational Customer service: four steps to being sensational

Customer service: four steps to being sensational

Benefits to the organisation • increased customer service and satisfaction • skilled staff who are able to deal with any customer situation positively CONTACT DETAILS

For further information or to receiv contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

Customised Agency Programs also offer: • • • •

To register go to www.nsw.ipaa.org.au

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

C G 2 4 1

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If you like this course you could also consider: Negotiation and conflict resolution skills Expanding your leadership capabilities

Dealing with difficult situations and behaviours

N S M L Dealing with difficult situations and behaviours Dealing with difficult situations and behaviours

Dealing with difficult situations and behaviours

Maps to Capability Stream: Direction, Capacity to deliver

Overview

Course Outcomes

Are you struggling with particularly challenging or contentious issues you are needing to resolve? Are you faced with people who are acting in ways that are difficult for you? Learn practical skills and strategies that help strengthen your effectiveness and confidence in dealing with them.

Attendees will be able to:

Course Content This engaging and pragmatic program builds insights and confidence in dealing with difficult issues and behaviours. It helps participants to assess the effectiveness of their current approaches, and to find and use more productive strategies. It contains important insights into why people sometimes behave in a difficult way, and practical strategies for what can be done about it. During the program, participants apply these insights to their own examples and develop strategies they can use immediately. PRE-COURSE REQUIREMENTS

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Participants are invited to bring an example of a difficult issue or behaviour they would like to resolve or manage.

• recognise commonly used strategies for dealing with difficult issues, and choose and use the most effective strategy • use a structured approach for identifying and planning effective solutions • set themselves up for success • manage the emotional dynamics of people’s frustration and anger • help others become more willing to cooperate • recognise the drivers of particularly difficult behaviours, and determine what they can do about them • explore key insights into how to change people’s behaviours, and plan interventions to achieve the desired changes • deal better with negativity and resistance.

Benefits to you • experience in a range of skills and strategies that you can implement immediately in the workplace • ability to deal better with difficult issues and behaviours outside and inside the organisation • development of your own individual Action Plan to help you deal effectively with a difficult issue or behaviour of your choosing

Benefits to the organisation • challenging and intractable problems resolved more quickly and effectively • complaints, grievances and staff stress levels reduced • building of staff capacity to develop and implement effective solutions to contentious situations

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Phillip Hart

MEMBER

$968

LENGTH

Two Days

GROUP BOOKING

$990

TIME

9.00am - 5.00pm

NON-MEMBER

$1034

VENUE

Christie Conference Centre

DATE

26JUL + 27JUL

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Policy process Diploma of Government (Policy Development) PSP51404

Developing and writing operational policy and procedures Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

A ‘how to’ guide on developing operational policies and procedures that translate high-level policy into practical actions and real results.

Attendees will be able to:

Course Content The workshop focuses on developing and documenting policy and procedures in a practical operational context; for example, when an agency needs to develop policy and procedures for the services it delivers, for its internal activities, for implementing a government direction and for collaborating with other agencies or community organisations. The workshop also includes writing procedures to translate policy into action, techniques for successful presentation of policy and procedures, consultation and communication strategies, and models and checklists for future use. The workshop provides a framework for developing and documenting operational policy and procedures. This framework applies to a wide range of situations. It has a practical focus, using real-life scenarios and case studies.

• identify issues that require development and changes needed to organisational policy and procedures • gather information required to develop policy recommendations and options • recognise the importance of consultation, communication and participation in the policy development process • conduct appropriate consultation, communication and participation processes • document policy and procedures rigorously and logically • communicate policies and procedures in a form appropriate to their intended audience and use • design and implement strategies to obtain the maximum impact from policy initiatives • plan for effective review and evaluation of policy and procedures.

N S M

Developing and writing operational policy and procedures

Benefits to you • tips and models for effective policy development and writing • expansion of your skills and confirmation of what you are already doing right in policy work

Benefits to the organisation • building of staff skills and confidence in policy development and writing, especially in operational staff who are increasingly required to do this work • addition of real value to the organisation by having staff able to develop and write policies that are useful and implementable

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dr Ida Vincent

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

VENUE DATE DATE

Bligh House 17FEB - Christie Conference Centre 17MAR - Parkroyal Parramatta 12OCT 12OCT - Bligh House, Sydney

To register go to www.nsw.ipaa.org.au

C G 8 2 1

BOO ONLINKE NO CLICK W HERE

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Cost-benefit analysis Diploma of Government (Financial Services) PSP50504

Developing business acumen

M L

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop builds awareness and understanding of business acumen. Incorporating a strategic management online tool, the workshop addresses issues directly related to participants’ roles within the public sector.

Attendees will be able to: • understand the economic and competitive environments • operate with financial accountability for line managers and supervisors • operate with KPIs and link them to financial KPIs • determine break-even analysis and the importance of fixed and variable costs • know how to make investment and capital budget decisions.

Course Content The workshop covers the basic principles of business acumen, including an overview of the key strategy tools and vital economic models, the fiduciary responsibilities of managers and how overall performance can best be linked to operating activities, and gives an explanation of the importance and application of break even, operating leverage, and capital budgeting. The workshop is highly interactive with participants grounding their knowledge through interaction in an online strategic environment.

Developing business acumen

Benefits to you • improved understanding of how better strategic management decisions can be made in challenging economic and competitive environments • thorough understanding of three main financial statements of an organisation and the links between operation and financial key performance indicators (KPIs) • understanding of the role, methodology, risk and importance of capital budgeting decisions

PRE-COURSE REQUIREMENTS

Participants are asked to bring a laptop to the workshop.

www.nsw.ipaa.org.au

• staff will be more aware of the financial impact on the organisation of strategic and CONTACT DETAILS tactical decisions For further information • improved overall business decision making contact IPAA NSW: and results Tel: 02 9228 5225 • better understanding of budget responsibility Fax: 02 9241 1920 and financial statements info@nsw.ipaa.org.au

Customised Agency Programs also offer: • • • •

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

C G 5 1

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Benefits to the organisation

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Improving your workplace effectiveness Negotiation and conflict resolution skills

Developing high-performing teams

Maps to Capability Stream: Organisational Culture, Direction

Course Content Overview

Benefits to you

The program customised to address This program isenables participants to }the needs of the skills organisation. It might develop practical to enhance team need to be lengthened forbeteams performance. Focus will on building experiencing such difficulties as low trust, communication and conflict morale, poor motivation or poor management, commitment, accountability productivity, unresolved conflicts and and gaining results. tensions, or continual escalation of issues.

Building commitment • skills and techniques for improved effectiveness High performing teams are committed to a • improved awareness andstrategies, understanding common vision and to the of self and the teamthat will achieve tactics and processes • increased that vision. confidence and motivation Developing Benefits toaccountability the organisation

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In high performance teams, members are • improved effectiveness and productivity accountable, of the teamnot only to the leader, but also to each other. This requires setting • improved cohesiveness and capability goals andteam standards and giving and in the receiving feedback.

Getting to know you, getting to know me Team members need to know themselves, their style and their biases, and they need to understand, work with and learn to manage personality differences that might affect team performance.

Focusing on results High performance team members pay more attention to collective results than to personal results. They know that, if the team loses, everyone loses.

Building trust Trust is the foundation of team effectiveness. Communicating and managing conflict

Each element of the program contains group work, discussion and a wide range of skill development activities.

Each member needs to be able to communicate skilfully and constructively. Teams need to have open and honest conversations and they need to be able to challenge issues.

Developing high-performing teams Developing high-performing teams

Developing high-performing teams

CONTACT DETAILS For further information or to receiv contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

Customised Agency Programs also offer: • • • •

To register go to www.nsw.ipaa.org.au

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

C G 3 4 1

BOO ONLINKE NO CLICK W HERE

If you like this course you could also consider: Cost-benefit analysis PCTP - Level 4A Strategic procurement planning

Diploma of Government (Financial Services) PSP50504

N S M L Diploma of Government (Financial Services) PSP50504

Diploma of Government (Financial Services) PSP50504

Maps to Capability Stream: Capacity to deliver The Diploma of Government (Financial Services) PSP50504 explores accounting and financial management in the context of the NSW Government financial framework. This qualification is targeted at finance managers in NSW Government agencies and state-owned corporations, line managers with financial responsibilities who wish to extend their financial knowledge, experienced managers seeking to formalise their skills and knowledge through a qualification and managers seeking to develop and attain capability in skills/knowledge and qualifications in financial management.

Learning approach This course maximises the opportunities for self-directed learning and action research to develop participantsâ&#x20AC;&#x2122; knowledge, skills and attributes while achieving the learning outcomes of the course. The course encompasses a mixture of five days of face-to-face training, work-based activities, assessments and an option to demonstrate previous experience and knowledge through the Recognition of Prior Learning (RPL) process to obtain a full diploma qualification.

Assessment

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Assessment is conducted through a series of workplace-based activities. The practical focus enables participants to demonstrate the financial and accounting skills and knowledge obtained on the course. Some assessment tasks are completed during the course; however, out-of-hours work is required. One assessment element requires a degree of research, which is completed back in the workplace.

Course outline Below is an overview of the units covered in this course. Please note that a briefing for the Recognition of Prior Learning (RPL) process is included in the course. Participants are also provided with a comprehensive guide to the RPL process and learning resources so that they can prepare appropriately.

Five-day workshop PSPFIN501A Apply public sector financial policies and processes FNSACCT402B Produce job costing information FNSACCT501B Provide financial and business performance information FNSACCT503A Manage budgets and forecasts FNSACCT507B Provide management accounting information PSPGOV504B Undertake research and analysis

Recognition of Prior Learning (RPL) PSPETHC501B Promote the values and ethos of public service PSPGOV505A Promote diversity PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety PSPGOV512A Use complex workplace communications strategies

To register go to www.nsw.ipaa.org.au

Course Content

Benefits to you

This NSW Government-specific course builds a comprehensive framework for effective financial management. It provides participants with the key competencies required for contemporary financial management.

• ability to prepare accurate budgets • greater awareness of the NSW Government financial framework • ability to operate with a higher level of financial acumen

Course Outcomes

Benefits to the organisation

Attendees will be able to:

• staff who have formal financial skills • better managed budgets • greater financial accountability

• understand financial management • have an understanding of the financial framework • know how Results and Services plans effect financial performance • understand accrual accounting fundamentals • assess financial performance • prepare a budget • perform effective and complex communications • cost a service.

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Paul Barnes, David Hurrell

MEMBER

$3190

LENGTH

Five Days

GROUP BOOKING

$3300

TIME

9.00am - 5.00pm

NON-MEMBER

$3410

VENUE

Bligh House

DATE

20-22JUL + 01-02SEP

To register go to www.nsw.ipaa.org.au

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Leading bold change Strategic thinking: resolving vital business challenges

Diploma of Government (Management) PSP51104

N S M L Diploma of Government (Management) PSP51104 Diploma of Government (Management) PSP51104

Diploma of Government (Management) PSP51104

Maps to Capability Stream: Organisational Culture, Direction

Overview

Course outline

This diploma program helps you to improve your understanding of how people work, develop key leadership and management capabilities including how to develop and foster relationships that contribute to improved outcomes, manage resistance and lead change. The program provides the opportunity to develop practical skills that can be applied immediately in a collegial learning environment.

Below is an overview of the units covered in this course. Please note that a briefing for the Recognition of Prior Learning (RPL) process is included in the course. Participants are also provided with an RPL guide so that they can prepare appropriately.

Learning approach

PSPGOV512A Use complex workplace communication strategies

This course maximises the opportunities for self-directed learning and action research to develop participantsâ&#x20AC;&#x2122; knowledge, skills and attributes while achieving the learning outcomes of the course. The course encompasses a mixture of five days of face-to-face training, work-based activities, assessments and an option to demonstrate previous experience and knowledge through the Recognition of Prior Learning (RPL) process to obtain a full diploma qualification.

Assessment

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Assessment is conducted through a series of workplace-based activities. The practical focus enables participants to demonstrate the management skills and knowledge obtained on the course. Some assessment tasks are completed during the course; however, out-of-hours work is required. One assessment element requires a degree of research, which is to be completed back in the workplace.

Five-day workshop PSPGOV508A Manage conflict

PSPGOV519A Manage performance PSPGOV511A Provide leadership PSPGOV516A Develop and use emotional intelligence PSPGOV514A Facilitate change

Recognition of Prior Learning (RPL) PSPETHC501B Promote the values and ethos of public service PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety PSPGOV502B Develop client services PSPGOV505A Promote diversity

To register go to www.nsw.ipaa.org.au

Course Content

Benefits to you

This NSW Government-specific course provides skills and knowledge for the effective management of teams and individuals.

• detailed understanding of management styles and their application • staff managed more effectively • increased productivity

Course Outcomes

Benefits to the organisation

Attendees will be able to:

• improved knowledge of management requirements • improved monitoring and management of staff • improved organisational outcomes

• identify and assess conflict situations and implement strategies to resolve conflict • use emotional intelligence to maximise team outcomes and contribute to the development of cooperative, high performance workgroups • plan for the introduction of change • provide leadership, direction and guidance • link individual/workgroup activities to organisational goals • develop a range of communication strategies • set performance standards expectations and measure performance achievements • promote ethical standards.

PRE-COURSE REQUIREMENTS

1. Pre-course readings 2. Pre-course EQ questionnaire activity

This course is delivered in a partnering arrangement with Harris Bromly Pty Ltd (RTO ID No 90182) and Major Training Services Pty Ltd (RTO ID No 90748).

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Bernadette Harris, Val Evans

MEMBER

$3190

LENGTH

5 Days

GROUP BOOKING

$3300

TIME

9.00am - 5.00pm

NON-MEMBER

$3410

DATE

09-11MAY + 23-24JUN - Parkroyal Parramatta 17-19OCT + 28-29NOV - Bligh House

To register go to www.nsw.ipaa.org.au

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Developing and writing operational policy and procedures Diploma of Government (Project Management) PSP51304

Diploma of Government (Policy Development) PSP51404 ADDITIONAL MATERIALS STATEMENT

N S M L Diploma of Government (Policy Development) PSP51404

Diploma of Government (Policy Development) PSP51404

Maps to Capability Stream: Capacity to deliver

Overview

Course outline

This diploma equips participants to face future professional and practical policy analysis challenges. This qualification is targeted at current government senior policy officers/analysts, project and program managers, planners and research officers wanting to formalise their skills and knowledge through a nationally recognised qualification or aspiring government policy officers/ analysers seeking to develop and attain capability in skills/knowledge and qualifications in policy development.

Below is an overview of the units covered in this course. Please note that a briefing for the Recognition of Prior Learning (RPL) process is included in the course. Participants are also provided with a comprehensive guide to the RPL process and learning resources so that they can prepare appropriately.

Assessment

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Assessment is conducted through a series of workplace-based activities. The practical focus enables participants to demonstrate the policy development skills and knowledge obtained in the course. Some assessment tasks are completed during the course; however, out-of-hours work is required. One assessment element requires a degree of research, which is to be completed back in the workplace.

Five-day workshop PSPGOV504B Undertake research and analysis PSPPOL501A Develop organisational policy PSPPOL502A Advise on organisational policy PSPPOL601A Develop public policy PSPPOL602A Provide policy advice PSPGOV515A Develop and use political nous PSPGOV512A Use complex workplace communication strategies

To register go to www.nsw.ipaa.org.au

Course Content

Benefits to you

The diploma draws on academic, professional and multimedia materials from New South Wales, the Commonwealth and international jurisdictions.

• ability to analyse the importance of the political context for public sector policy making • framework and a methodology for doing policy in the public sector, and ability to determine what research and evidence will support policy work in the public sector • ability to manage stakeholder consultation and to manage policy advice to a decision point

Course Outcomes Attendees will be able to: • formulate policy • define problems • set agendas • manage stakeholders • prepare policy briefings • analyse policy performance, evaluation and implementation. PRE-COURSE REQUIREMENTS

A working knowledge of public policy

Benefits to the organisation • increased policy skills that are more responsive to political change, future issues and challenges • better targeting of research, and delivery of evidence-based decision making • clearer communication with stakeholders about strategic and policy directions

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dr Randal Stewart

MEMBER

$3190

LENGTH

Five Days

GROUP BOOKING

$3300

TIME

9.00am - 5.00pm

NON-MEMBER

$3410

DATE

23-25FEB + 28-29MAR - Parkroyal Parramatta 17-19AUG + 22-23SEP - Bligh House

To register go to www.nsw.ipaa.org.au

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Diploma of Government (Management) PSP51104 Effective stakeholder engagement: an introduction

Diploma of Government (Project Management) PSP51304

N S M L

Maps to Capability Stream: Capacity to deliver

Overview

Course outline

This diploma is a highly valuable, nationally recognised qualification that equips participants to co-ordinate and manage complex projects within a NSW Government and state owned corporation setting. The program is NSW Governmentspecific and provides participants with comprehensive and contemporary project management skills for effective project management.

Below is an overview of the units covered in this course. Please note that a briefing for the Recognition of Prior Learning (RPL) process is included in the course. Participants are also provided with a comprehensive guide to the RPL process and learning resources so that they can prepare appropriately.

Learning approach

Diploma of Government (Project Management) PSP51304

Assessment

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Five-day workshop PSPPM501B Design complex projects PSPPM502B Manage complex projects PSPPM503B Close complex projects PSPGOV512A Use complex workplace communications strategies PSPGOV504B Undertake research and analysis PSPGOV517A Coordinate risk management BSBPM509A Manage project procurement

Assessment for the units delivered face to face is conducted through a series of projects many of which are completed during the training. The major project is conducted in the workplace and has a practical focus which enables participants to demonstrate the management skills and knowledge developed during the course.

Recognition of Prior Learning (RPL)

The units covered by Recognition of Prior Learning are assessed using a portfolio.

PSPLEGN501B Promote compliance with legislation in the public sector

PSPETHC501B Promote the values and ethos of public service PSPGOV505A Promote diversity

PSPOHS501A Monitor and maintain workplace safety

To register go to www.nsw.ipaa.org.au

Course Content

Benefits to you

Participants learn contemporary project management skills. The program covers the key competencies required for independent and self-directed work as a project manager.

• detailed understanding of project management terms and skills, and their application • working knowledge of the key project management concepts • effective control and management of a project

Course Outcomes Attendees will be able to: • scope a project • use research and analysis techniques • undertake stakeholder communication and consultation • assess and manage risk • apply project planning, tools, techniques and resource management to projects • understand project communication strategies and manage project procurement • monitor and manage project progress • close projects and evaluate project outcomes.

Benefits to the organisation • improved knowledge of project management • improved monitoring and management of projects • improved project outcomes

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Patricia Healy

MEMBER

$3190

LENGTH

Five Days

GROUP BOOKING

$3300

TIME

9.00am - 5.00pm

NON-MEMBER

$3410

VENUE

Bligh House

DATE

07-09MAR + 16-17MAY 05-07SEP + 27-28OCT

To register go to www.nsw.ipaa.org.au

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Diploma of Government (Management) PSP51104 Creating winning jobs using the Capability Framework

Diploma of Human Resources Management BSBHRM50607

N S M L Diploma of Human Resources Management BSBHRM50607 Diploma of Human Resources Management BSBHRM50607

Diploma of Human Resources Management BSBHRM50607

Maps to Capability Stream: Organisational Culture, Direction The Diploma of Human Resources Management program is designed for HR administrators, HR specialists and managers. This is a generalist course and participants can come from any industry or organisation. Human resource management encompasses a wide range of knowledge and managerial skills. This course covers the breadth of the role â&#x20AC;&#x201C; from workplace planning, through recruitment, selection and induction of staff to employee negotiations, including the IR environment and performance management systems. Case studies draw on the public service and government contexts.

Units in the Program

Learning approach

BSBHRM505A Manage remuneration and employee benefits

This course draws on a text that has been written for the Australian HR practitioner. Participants receive the reference text prior to the course for pre-reading. The course delivery is over 8 days, face-to-face, in two blocks of 4 consecutive days. There is a 4-6 week gap in between blocks with participants completing readings and project based exercises to put the theory into practice.

Assessment

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Assessment is commenced during the course and completed in the participants own time. There are a series of short knowledge tests in course time and a simulated project with a practical focus that enables participants to demonstrate the application of the HR models and skills. The project is completed between course blocks in participantsâ&#x20AC;&#x2122; own time. Alternatively, participants with experience in human resource management may be eligible to obtain a full or partial qualification through a portfolio assessment or desk assessment.

There are 8 Units in the Program (3 Required + 5 Elective)

Required BSBHRM501A Manage human resource services BSBHRM503A Manage performance management systems BSBHRM504A Manage workforce planning

Elective

BSBHRM506A Manage recruitment, selection and induction processes BSBLED502A Manage programs that promote personal effectiveness BSBWRK509A Manage industrial relations PSPGOV507A Undertake negotiations

To register go to www.nsw.ipaa.org.au

Course Content

Benefits to you

Participants learn contemporary human resources skills. The program covers the key competencies required for a human resources manager or specialist.

• increased knowledge and understanding of contemporary human resource management practices • increased confidence in handling difficult areas of human resources including negotiations and performance management • improved knowledge of individual and organisational rights and responsibilities

Course Outcomes Attendees will be able to: • effectively manage human resource services within their organisation • establish and manage the recruitment and selection of staff • prepare and implement induction processes for staff • link individual/workgroup activities to organisational goals • identify and assess conflict situations and implement strategies to resolve conflict • set performance standards and expectations and measure performance achievements • monitor and manage staff • be aware of and work with the Australian awards structure in staff negotiations.

Benefits to the organisation • improved effectiveness of the HR administration • improved staffing processes will lead to better staff performance and retention • reduced governance risk in the crucial areas of people and performance

This course is delivered in a partnering arrangement with Major Training Services Pty Ltd (RTO ID No 90748).

Customised Agency Programs also offer: • • • •

To register go to www.nsw.ipaa.org.au

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

CONTACT DETAILS For further information or to receiv contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

If you like this course you could also consider: Cost-benefit analysis Diploma of Government (Financial Services) PSP50504

Economics for non-economists: an introduction

N S M

Economics for non-economists: an introduction

Maps to Capability Stream: Capacity to deliver

Overview

• understand expenditure: recurrent and capital, total asset management and the State This workshop supports ‘Total Asset Infrastructure Strategy (TPP 08-02), sources Management and the State Infrastructure of revenue, net operating and overall fiscal Strategy (TPP 08-02)’, ‘NSW Treasury balances and the public sector balance sheet Requirements for Economic Appraisal • understand the role of government, (TPP 07-5)’, ‘Financial Appraisal (TPP 07-4)’ identifying objectives and options and ‘Capital Business Cases (TPP 08/05)’. • identify impacts: costs and benefits • identify methods of economic evaluation: Course Content cost-benefit analysis, cost-effectiveness This workshop explores the role of economics analysis, financial analysis, output analysis in policy making and the contribution of the • identify key concepts: base case, net social NSW Treasury. It is a precursor to the benefit, net present value, discounting, two-day ‘Cost-benefit analysis’ workshop, rate of return, benefit-cost ratio and which goes into more specific detail and the NSW Treasury requirements for requires an understanding of economics. Economic Appraisal(TPP07-5), Financial The workshop covers four major areas: Appraisal(TTP07-4) and Capital Business macroeconomics (understanding the Cases(TPP08/05). economy), microeconomics (understanding Benefits to you markets), macroeconomic policy (understanding government budgets) and • understanding of the economy as a whole microeconomic policy (understanding public (macroeconomics) and the key role of policy and project evaluation). markets in the economy (microeconomics)

Course Outcomes Attendees will be able to:

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• understand the economy, national income (GDP), gross state products, employment concepts, international trade and major drivers of economic output and growth • identify advantages and disadvantages of markets • understand commonwealth and state budgets, cash and accrual concepts

CLASS SIZE: 22

• understanding of the role of the government in developing budgets and macroeconomic policy, and in public policy and project evaluation (microeconomic policy)

Benefits to the organisation • staff who understand major economic concepts and how the economy and markets work • staff who have knowledge of the drivers behind government budgets • staff with great public policy and project evaluation skills

COSTS^

FACILITATOR/S

Dr Peter Abelson

MEMBER

$814

LENGTH

One Day

GROUP BOOKING

$825

TIME

9.00am - 5.00pm

NON-MEMBER

$847

VENUE

Bligh House

DATE

03MAR

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Project management: an introduction Facilitation skills

Effective stakeholder engagement: an introduction Maps to Capability Stream: Organisational Culture

Overview This workshop explores the fundamentals of stakeholder management, engagement and risk management.

• allocate resources effectively and define priorities according to project and organisational imperatives • apply planning principles to stakeholder engagement processes and activities.

Course Content

Benefits to you

This workshop offers insights into the principles of effective stakeholder engagement, an account of the different levels of engagement, an examination of who stakeholders are and how to reach them, and a review of the different methods of engagement and when they may be used. It also gives tips and tools for effective facilitation of groups and meetings, and an introduction to managing conflict in stakeholder engagement.

• recognition of the importance to projects and agencies of stakeholder engagement • development of analytical approaches to identifying stakeholders, their needs and their relative importance to project and agency outcomes • stronger skills in planning and managing stakeholder engagement processes and useful tools for facilitating meetings

Course Outcomes Attendees will be able to: • understand the fundamental principles of effective stakeholder engagement • identify and manage the risks involved in stakeholder engagement • identify key stakeholders and analyse their needs and interests • understand and evaluate effective techniques for engaging with stakeholders • understand the essence of good facilitation and effective conflict management

CLASS SIZE: 20

Benefits to the organisation • increased staff understanding of principles and practices of effective stakeholder engagement and greater effectiveness in applying time and resources to working with stakeholders • increased agency awareness of stakeholders and their needs and interests • capacity to develop, implement and evaluate the effectiveness of its stakeholder engagement processes

COSTS^

FACILITATOR/S

Martin Bass

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

VENUE

Christie Conference Centre

DATE

04MAY

To register go to www.nsw.ipaa.org.au

N S

Effective stakeholder engagement: an introduction

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^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Expanding your leadership capabilities Diploma of Government (Management) PSP51104

Essentials for new managers

Maps to Capability Stream: Direction, Capacity to deliver

Overview This workshop assists you to improve your understanding of yourself and your team members. It encourages you to build action plans to improve your time, stress and performance management and helps you to analyse your own network and develop strategies to enhance it.

Course Content

Essentials for new managers Essentials for new managers

Essentials for new managers

This practical two-day workshop helps new managers identify what they need to do to work more effectively and equips them with the skills to do it. The workshop explores the role and responsibilities of those in supervisory positions and teaches skills that help get the best from work colleagues. It teaches techniques for delegating work effectively, setting work goals and prioritising work, and building personal and staff performance plans. It also gives tips on managing stress. Participants practise on-the-job coaching and feedback skills, and learn what they need to enhance professional networking and progress as a manager.

Course Outcomes Attendees will be able to:

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• recognise their own and others’ behaviour styles and use this knowledge to manage themselves and others more effectively in the workplace

• identify good time management practices • create a personal time management strategy • identify the advantages of and barriers to delegation and create a clear delegation plan • develop on-the-job coaching skills • build a plan of action to respond more effectively to stress • develop an individual performance plan based on their job description • identify supporting networks and areas needing more support, and build networks.

Benefits to you • more confidence in managing staff, delegating work, coaching others and dealing with resistance • increased effectiveness through better time management, improved delegation and appropriate task allocation • ability to achieve better team results by setting clearer goals and priorities, getting delegated work back on time to the standard required, and building team processes that encourage greater team participation

Benefits to the organisation • team and organisational outcomes achieved more effectively • increased efficiency through enhanced team and individual performance • reduction in downtime as a result of improved communication and role clarity

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$968

LENGTH

Two Days

GROUP BOOKING

$990

TIME

9.00am - 5.00pm

NON-MEMBER

$1034

DATE

16MAY + 17MAY - Christies Conference Centre 25OCT + 26OCT - Parkroyal Parramatta

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Policy process Diploma of Government (Management) PSP51104

Ethical problem solving and decision making Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This program helps participants manage ethical issues and sustain an organisation’s high standards of integrity and professionalism. It raises staff awareness of the Code of Conduct and associated policies, giving staff the core concepts and skills to avoid and resolve ethical problems.

Attendees will be able to:

Course Content This workshop is for anyone who needs to anticipate and avoid instances of unethical conduct and deal with these as they arise. Participants focus on addressing apparent, possible and real conflicts of interest, managing tensions between public sector values and personal values, responding to directions and requests that appear to conflict with ethical standards, and promoting ethical principles in the public sector.

• gain skills in developing ethical policies and procedures within a broader public sector framework and in identifying ethical dimensions to decisions • articulate the key principles of and steps in ethical standards and codes of conduct • understand and apply key elements of those standards and codes, such as confidentiality, natural justice, fairness and impartiality • make decisions consistent with the ethical framework, code or model • implement a sound problem-solving approach to understanding and handling ethical dilemmas • identify how to raise ethical issues and seek support in addressing them • define conflicts of interest, describe their consequences and identify issues that have the potential to become conflicts of interest • use a structured approach to resolving conflicts of interest.

N M L

Ethical problem solving and decision making

Benefits to you

Ethical problem solving and decision making

• ability to help identify and resolve ethical problems effectively • confidence in explaining ethical problem solving and decision making to others • ability to establish and/or maintain fair procedures

Benefits to the organisation

CONTACT DETAILS

• raised awareness amongst managers and staff of For further information or to receiv contact IPAA NSW: their ethical obligation and the consequences of Tel: 02 9228 5225 unethical conduct Fax: 02 9241 1920 • common understanding of ethical standards and info@nsw.ipaa.org.au requirements www.nsw.ipaa.org.au

Customised Agency Programs also offer: • • • •

To register go to www.nsw.ipaa.org.au

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

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If you like this course you could also consider: Strategic thinking: resolving vital business challenges Diploma of Government (Management) PSP51104

Expanding your leadership capabilities

N S M L Expanding your leadership capabilities Expanding your leadership capabilities

Expanding your leadership capabilities

Maps to Capability Stream: Direction, Capacity to deliver

Overview

Course Outcomes

How does leadership differ from management? When and why do we need both? Why is communication such an important part of leadership? What is your preferred decision style? If you’re interested in finding the answers to these and other questions then this program is for you.

Attendees will be able to:

In this workshop participants explore the nature of leadership and build skills necessary to make a difference in their workplace. They examine how leadership differs from management and when and why both are needed. The workshop focuses on why communication is such an important part of leadership and looks at the preferred decision style of participants.

Course Content The workshop takes a practical look at leadership and concentrates on building leadership skills. It explores how those with whom participants work view leadership, and the critical factors that contribute to leadership in the workplace. The workshop addresses leadership versus management, leadership in the public sector, decision-making styles, emotional intelligence, communication skills critical to leadership and how to manage conflicts.

• identify and discuss the difference between leadership and management • list the signs and levels of conflict • define assertiveness • identify their own and others personality preferences • develop strategies to manage conflict • identify their own decision making style • contribute to the development of a cooperative, high-performance workgroup • provide leadership, direction and guidance in the workgroup.

Benefits to you • more confidence in decision making and managing staff, including managing conflict situations • improved job satisfaction and performance through better skills and knowledge • more cooperative work team

Benefits to the organisation • more effective staff managers • reduction in downtime associated with managing conflicts • increased initiative and consultation with employees at all levels

PRE-COURSE REQUIREMENTS

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There is pre-reading (two–three hours) to be completed by participants in order to fully participate in the workshop

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$968

LENGTH

Two Days

GROUP BOOKING

$990

TIME

9.00am - 5.00pm

NON-MEMBER

$1034

VENUE

Bligh House

DATE

05MAY + 06MAY, 12SEP + 13SEP

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Presentation skills Running great meetings

Facilitation skills Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

When conducting a stakeholder meeting, it is important to manage effectively group dynamics in order to gain constructive participation and agreement.

Attendees will be able to:

This workshop builds confidence and skills by developing practical and effective facilitation techniques. This workshop is a must for anyone who runs meetings, leads project teams or committees, conducts focus groups, runs training sessions or works with groups.

Course Content This workshop focuses on the skills and appropriate techniques for facilitating groups and meetings. It offers strategies for the four phases of facilitation: preparing and getting a group started; keeping momentum and gaining agreement; finalising; and following-up. There is discussion on how these phases apply in circumstances faced in the workplace.

• list the skills of the faultless facilitator and assess their own areas of strength • list the stages of group development • write a purpose for a facilitation • manage the steps in the facilitation process • list a range of options for identifying difficult behaviours in groups • gain agreement and have an implementation plan following their facilitation.

N S M

Benefits to you • increased skills and confidence in applying a range of group management skills • desired goals reached with maximum group ownership and involvement • strategies developed for constructively handling difficult behaviours in groups and ensuring that the group meets its objectives

Facilitation skills

Benefits to the organisation • more focused and productive groups facilitated within the organisation • more effective inter-agency forums, and community and key stakeholder consultations

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Sarah Barlow, Patricia Healy

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

VENUE

Bligh House

DATE

01JUN

To register go to www.nsw.ipaa.org.au

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^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Financial management: fundamentals for the NSW public sector Diploma of Government (Financial Services) PSP50504

Finance for non-financial managers

N S M L Finance for non-financial managers

Finance for non-financial managers

Maps to Capability Stream: Capacity to deliver

Overview

• prepare budget planning including the ability to provide cost-benefit analyses of various options, account for employee expenses, plan cash flow over time and focus on a realistic basis for planning • understand budget development approaches; for example, zerobased or incremental, accounting for telephone/leasing costs • prepare budget performance reporting • understand internal controls and monthly reporting • manage across several project budgets, and identify from financial reports when allocated funds should be re-allocated.

This program is designed for nonfinancial managers who have responsibility or accountability for a budget. It provides the financial knowledge needed to be a financially savvy manager.

Course Content This program gives non-finance managers an overview of financial concepts, language and tools to assist in managing budgets successfully. The workshop is for anyone who manages or has responsibility for a budget but is not a ‘finance whiz’.

Benefits to you • understanding of basic finance and accounting principles • greater ability in budget and financial management

Course Outcomes Attendees will be able to: • understand how funding allocations are developed and how to influence them • know the rules about expenditure, including regulations and Acts governing the use of different types of funds • prepare unit budgeting, including salary budget; for example, components of budget, classifications of staff, treatment of leave allocations

HERE

CONTACT DETAILS For further information contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

• more effectively managed budgets across the agency • staff who are knowledgable in the regulations and Acts governing public finance

Customised Agency Programs also offer: • • • •

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

C G 5 4 1

BOO ONLINKE NO CLICK W

Benefits to the organisation

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Financial management: fundamentals for the NSW public sector Budgeting in the NSW Government context

Finance: analysing and interpreting reports from finance Maps to Capability Stream: Capacity to deliver

Overview This workshop provides the fundamental skills and knowledge required to support ‘The Financial Management Framework for the General Government Sector’, outlined in ‘NSW Treasury Policy and Guidelines Paper’ TPP 00–4.

Course Content This workshop is targeted at members of a public sector agency who want to learn the fundamental elements of financial analysis and interpretation and managers (from line managers to senior executives) with financial management responsibilities and responsibilities for analysing financial information. The workshop helps participants analyse and interpret accrual-based financial reports and budgets and the key financial performance measures derived from them. It examines analysis techniques including trend analysis, common-size analysis, ratio analysis and Economic Value Added (EVA).

Course Outcomes Attendees will be able to: • specify useful financial and operational performance information • identify the elements of financial reports prepared on an accrual basis and interpret a financial report and assess financial viability • analyse trends in financial performance

CLASS SIZE: 20

• conduct financial ratio analysis • apply Economic Value Added (EVA) to analyse performance • review performance against plans and targets and identify options for financial and operational improvement • determine short-term and long-term resource requirements • judge the liquidity, financial viability and sustainability of organisations.

Benefits to you • skills to determine how your agency is performing financially, how well the organisation is performing overall, and how you can develop strategies for improved performance and operational performance • better understanding of key financial reports and the insights they give into a business unit or organisation • understanding of the steps in analysing and interpreting financial information and the use of financial performance measures or ratios

Finance: analysing and interpreting reports from finance

Benefits to the organisation • access to improved analysis of the financial information prepared by business units or the organisation • better links between financial analysis and the non-financial performance drivers of the business unit or organisation • consistent application of the steps in analysing and interpreting financial information prepared by the business unit or organisation, resulting in better use of resources

COSTS^

FACILITATOR/S

Kevin Riley

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

VENUE

Bligh House

DATE

09JUN

To register go to www.nsw.ipaa.org.au

N S

C G 8 9

BOO ONLINKE NO CLICK W HERE

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Finance: analysing and interpreting reports from finance Budgeting in the NSW Government context

Financial management: fundamentals for the NSW public sector

N S M

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop provides skills and knowledge required to support ‘The Financial Management Framework for the General Government Sector’ outlined in the NSW Treasury Policy and Guidelines Paper TPP 00–4. It is aimed at those wanting to learn the fundamentals of financial management in the public sector, line managers and above with financial responsibilities, members of agency or business unit or administrative teams needing improved financial knowledge and skills.

Attendees will be able to:

Course Content Financial management: fundamentals for the NSW public sector

Financial management: fundamentals for the NSW public sector

This workshop examines the three key accrual based financial reports used in government and in government business enterprises. It looks at other accounting issues such as establishing accounting systems, obtaining information to meet management needs, employee entitlements and managing non-current assets. PRE-COURSE REQUIREMENTS

Participants are asked to bring highlighters and a calculator to the workshop.

C G 5 9

BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

• understand fundamental accounting elements • understand the role and function of the three key financial statements • record post-financial transactions in a general ledger • identify the main components of a modern accrual accounting and financial management system • apply accounting principles for receivables and payables, using an accrual accounting system • apply accounting principles for noncurrent assets • apply accounting principles for employee entitlements.

Benefits to you • knowledge of financial terms and basic financial transactions • understanding of the key financial reports and what they tell us • increased awareness of the NSW Government financial framework

Benefits to the organisation • increased knowledge of the NSW Government financial framework • staff with greater understanding of financial processes • staff who are able to monitor and manage agency financial resources

COSTS^

FACILITATOR/S

Peter Sweeney, Paul Barnes

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

VENUE

Bligh House

DATE

22JUN

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Essentials for new managers Diploma of Government (Management) PSP51104

Fundamentals for supervisors Maps to Capability Stream: Direction, Capacity to deliver

Overview

Course Outcomes

This workshop assists participants to learn how to help staff think about their work in a more positive and productive way, and help them feel more valued. It addresses how to prevent staff issues turning into staff problems and how to foster willingness and cooperation.

Attendees will be able to:

Course Content This workshop offers a practical approach to supervising staff and an introduction to the theory underpinning management supervision, and explores supervision skills and the three main functions of supervision. Participants learn what supervision is, are given a model of supervision and tools for its introduction to the workplace. They also have the opportunity to build improved interpersonal skills necessary for effective supervision and develop strategies to address resistance in the workplace. This workshop is suited to recently appointed supervisors, those aspiring to become managers or seeking supervision skills, line managers and unit managers, project leaders and team leaders.

CLASS SIZE: 20

• identify the principles and functions of management supervision • identify the different types of supervision • identify the management tasks relevant to supervision • understand the requirements for effective supervisory relationships • provide and receive feedback • negotiate a supervision agreement • prepare for and conduct a supervision session • promote supervision within the organisation.

M L

Benefits to you • more confidence in supervising and managing staff, including poorer performers • more job satisfaction and better performance through being better informed and more skilled in your role

Fundamentals for supervisors Fundamentals for supervisors

Fundamentals for supervisors

Benefits to the organisation • more effective staff supervision • reduction in downtime associated with managing poor performers • improved initiative, consultation and information sharing

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

VENUE

Bligh House

DATE

04APR, 15NOV

To register go to www.nsw.ipaa.org.au

N S

C G 9 1

BOO ONLINKE NO CLICK W HERE

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Gateway Reviewer simulation workshop Building a credible business case

Gateway familiarisation workshop

M L

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

Gateway Reviews are independent peer reviews of major procurement projects at defined decision points in programs and projects. This workshop explains the Gateway process and participating in Gateway Reviews.

Attendees will be able to:

Course Content

Gateway familiarisation workshop

This workshop explains the purpose and principles of Gateway and NSW Treasury’s requirements for Gateway Reviews. It guides participants through the process for conducting a Gateway Review and gives them useful tools developed to support the process.

Gateway familiarisation workshop

• understand the principles upon which Gateway is based • understand project/equipment procurements for which Gateway Reviews are mandated • plan and participate in a Gateway Review • understand the roles and responsibilities of Gateway Review participants • understand the seven key success factors of Gateway • understand the relationship between Gateway and the broader procurement process.

Benefits to you • understanding of how the Gateway process works • understanding of the roles of review participants

Benefits to the organisation • better understanding of what is required when the agency is to undergo a Gateway Review • improvement of its procurement disciplines on major procurement projects

C G 4 0 1

BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dr Roy Barton

MEMBER

$594

LENGTH

Half Day

GROUP BOOKING

$605

TIME

1.00pm - 5.00pm

NON-MEMBER

$627

VENUE

Bligh House

DATE

23MAY, 14SEP

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Gateway familiarisation workshop Building a credible business case

Gateway Reviewer simulation workshop

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

Gateway Reviews are independent peer reviews of major procurement projects at defined decision points in programs and projects. This workshop explains the Gateway process of participating in Gateway Reviews.

Attendees will be able to:

Course Content This workshop simulates a Gateway Review at the business case stage. It provides participants with a better understanding of the Gateway Review process. The workshop covers the Gateway Review processes including simulating the planning day, simulating the review and reporting review findings to the project sponsor. A variety of learning methods is used, including facilitated discussions, experiential simulations and role-plays. All learning is highly transferable to the workplace.

• understand how a Gateway Review works • participate in a simulated review.

Benefits to you

M L

• understanding of how the Gateway process works • experience in how to conduct a Gateway Review

Benefits to the organisation • better understanding of what happens during a Gateway Review • improved procurement discipline on major procurement projects

Gateway Reviewer simulation workshop

PRE-COURSE REQUIREMENTS

Attendance at the’Gateway familiarisation workshop’

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dr Roy Barton

MEMBER

$792

LENGTH

One Day

GROUP BOOKING

$803

TIME

9.00am - 5.00pm

NON-MEMBER

$825

VENUE

Bligh House

DATE

24MAY, 15SEP

To register go to www.nsw.ipaa.org.au

C G 5 0 1

BOO ONLINKE NO CLICK W HERE

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Managing for improved performance Diploma of Government (Management) PSP51104

How to have those difficult conversations with employees

Maps to Capability Stream: Direction

Overview

Course Outcomes

This workshop teaches participants how to conduct difficult conversations about important issues with those they work with. It is aimed at skilled managers who need to manage difficult or challenging performance or behaviour at work.

Attendees will be able to:

Course Content

How to have those difficult conversations with employees

C G 6 0 1

BOO ONLINKE NO CLICK W HERE

The workshop offers strategies for responding to staff, including preparing for and conducting conversations that address difficult aspects of performance, conduct or behaviour. The workshop covers the types of performance situations faced by managers, analyses performance situations and gives tools for managing difficult performance situations. These include individual motivators, assertion in the face of difficult behaviours, negotiation skills for performance scenarios, SMART goals for tying down performance requirements, changing one’s perception of the situation and case studies for giving feedback to people who reject all feedback and those who are unaware of how their behaviour impacts on others.

CLASS SIZE: 20

• identify the type of employee situation they face • list their own motivators and the motivators of others • use the knowledge of motivators to influence others • use assertiveness techniques, including ‘I’ statements, as part of their employee conversations • use negotiation techniques including identifying and using currencies and handling objections as part of their employee feedback conversations • set SMART goals for themselves and others • visualise their success in dealing with others • develop an action plan for implementation.

Benefits to you • clear goals for meetings and identification of emotional responses to stress • strategies for backing down, not backing off, and improved listening and observation skills • stress managed in the context of difficult discussions and emotions used constructively

Benefits to the organisation • reduced stress for managers and staff by addressing performance issues early • confident managers • reduction of conflict in the workplace

COSTS^

FACILITATOR/S

Patricia Healy, Sarah Barlow

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

VENUE

Bligh House

DATE

02AUG

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Springboard: women’s development program Essentials for new managers

Improving your workplace effectiveness Maps to Capability Stream:

Organisational Culture

Overview If you are interested in working smarter, not harder, and could use more time in your day, then this workshop is for you. The workshop teaches practical strategies and tactics that you can apply to improve your productivity and efficiency.

Course Content This workshop allows participants to review their work and life demands and focus on the use of practical strategies and tactics to become more effective and productive. Participants are encouraged to make the changes required to reduce their time robbers and maintain work–life balance.

Course Outcomes Attendees will be able to: • identify a personal self management preference and specific actions that will assist the preferred style, and list ways of managing staff who have an opposite self-management preference to managers/supervisors • review and appropriately use common time management tools, such as time logs, planners and diaries, and determine SMARTER personal and work related goals • use self awareness, self regulation and the challenge of change as part of personal effectiveness and self management

CLASS SIZE: 20

• apply Covey’s quadrant analysis to establish workload priorities and delegate and manage task completion • apply knowledge of the personal concentration curve to enhance personal effectiveness • identify ways to pro-actively manage work requirements and control stress/ pressure situations • apply the 80:20 principle to planning time, and identify common time robbers and brainstorm strategies to address them • evaluate the effectiveness in using technology to assist time management.

Benefits to you • ability to review work habits and identify ways you can become more effective and time efficient • skills and techniques for surviving in today’s fast-paced and demanding workplace • setting and reaching of goals

Improving your workplace effectiveness

Benefits to the organisation • improved efficiency and productivity of staff through a focus on achieving the organisation’s priorities • effective management of priorities, projects and tasks and the ability to adapt to changing priorities

COSTS^

FACILITATOR/S

Sarah Barlow, Patricia Healy

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

VENUE

Christie Conference Centre

DATE

09JUN

To register go to www.nsw.ipaa.org.au

N S

C G 9 6

BOO ONLINKE NO CLICK W HERE

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Negotiation and conflict resolution skills Facilitation skills

Interpersonal skills

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop is designed for all staff who wish to improve their communication skills and/or who are in roles where effective communication is essential to their success.

Attendees will be able to:

Course Content This program provides foundation skills in communication, including the use of body language and voice to reinforce the message and the importance of feedback to avoid misunderstanding. This program equips participants with a range of strategies for effective communication. It explores: Interpersonal skills

Interpersonal skills

HERE

• more effective communicator • ability to identify communication barriers and overcome them

Benefits to the organisation • more highly cohesive teams • staff members who can effectively communicate with each other

CONTACT DETAILS For further information contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

Benefits to you

Customised Agency Programs also offer: • • • •

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

C G 6 4 1

BOO ONLINKE NO CLICK W

• the communication model and communication media • two-way communication: the importance of feedback • barriers to communication and avoiding communication breakdown • verbal and non-verbal communication and the importance of congruence and body language • vocal characteristics and the importance of voice • ‘matching’ to create rapport • questioning and assertive listening skills • reading, analysing and responding • communicating with colleagues • communicating with people who are angry or upset.

• use congruent verbal and non-verbal communication • identify and vary their vocal characteristics • build rapport through matching • effectively question and listen to others • engage in positive two-way communication that avoids communication breakdown • read, analyse and respond to situations • match communication to personality preference • communicate in an effective and calming way with people who are angry or upset.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Improving your workplace effectiveness Modern business writing

Job application and interview skills Maps to Capability Stream: Organisational Culture

Overview

Course Outcomes

This workshop provides practical knowledge and skills in addressing selection criteria in the public sector, writing résumés and performing well in job interviews in the public or private sector.

Attendees will be able to:

Course Content This workshop is for people who want to improve their job application and interview skills. It gives participants proven methods, tips and hints for writing better job applications and performing better in interviews. Participants have practical interactive individual and group exercises to practise in the safety of the training room. They learn effective and simple processes for preparing a job application, including addressing selection criteria, selecting the best referees and getting the best references from them, and ways of constructing a winning résumé that can be adapted to any job application in the public or private sector. They learn ways of performing better at interviews, including overcoming nerves and answering questions more effectively. PRE-COURSE REQUIREMENTS

Participants are asked to bring to the workshop a previous job application, a copy of their resume and a job they wish to apply for.

CLASS SIZE: 20

• understand the selection process generally used in the public sector • learn tried and tested, easy-to-apply methods and tips to address selection criteria more effectively • get the best out of their referees • write outstanding covering letters • learn tried and tested, easy-to-apply methods and tips to improve interview techniques, including overcoming nerves • construct a winning résumé to use as the basis for any job application in the public or private sector.

M L

Benefits to you • a proven methodology that can be applied to any job application and skills to write a well-constructed résumé to support your application • selection criteria to maximise your chances of getting an interview • interview skills and the confidence to give your best interview every time

Job application and interview skills

Benefits to the organisation • provision of better career progression for staff • staff assisted to become more effective and efficient in their job application process • happier staff as they will be more likely to get the job they want, including the one they may be acting in

COSTS^

FACILITATOR/S

Simon Smith

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

DATE

12MAY - Parkroyal Parramatta 31AUG - Christie Conference Centre

To register go to www.nsw.ipaa.org.au

N S

C G 7 1

BOO ONLINKE NO CLICK W HERE

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Diploma of Government (Management) PSP51104 Leading bold change

Leadership and personality: who you are and how to lead

M L

Leadership and personality: who you are and how to lead Leadership and personality: who you are and how to lead

Leadership and personality: who you are and how to lead

Maps to Capability Stream: Organisational Culture, Direction

Overview

Course Content

This program is for executives and leaders. It looks at how personality plays a central role in determining successful performance in a job or organisation. Understanding one’s personality leads to more successful performance and enhances building and maintaining a high performance team. Knowing potential derailment tendencies helps modify unproductive behaviours. Identifying core values and motives highlights the type of work environments in which individuals are most likely to be successful. Self knowledge is the basis for development planning and for determining focus areas for enhancing leadership. Above all, knowing personal strengths and risks promotes authentic leadership. The program includes the Hogan assessment tools, a one on one in-depth session providing understanding of the individual’s results and of how his/ her behaviour impacts others, identifying focus areas for change or enhancement and leading to goal setting. Optional additional one on one sessions are available for further work on implementation, action and review.

The Hogan Personality Inventory measures normal personality. Results are compared with norms for Australian executives and managers. It is often regarded as the industry standard for a measure of normal personality because of its success in predicting employee performance and development needs. It reveals “the bright side” of performance – what individuals typically exhibit in their daily working life. The Hogan Development Survey measures career-derailing tendencies (“the dark side”). It assesses eleven patterns of behaviour that impede work relationships, hinder productivity, and limit overall career potential. It is critical for development because awareness of these tendencies can be the first step in controlling behavioural expression. The Motives, Values, Preferences Inventory measures motivational constructs and reveals a person’s core values (“the inside”). It can help understanding of organisational fit and identification of the best work environments. The model can also be used to identify team members’ drives and needs, acting as a foundation for teambuilding. Based on an understanding of these results, individuals determine focus areas for change and for goal setting. Optional follow on sessions focus on implementation, action and goal achievement.

C G 8 6 1

BOO ONLINKE NO CLICK W HERE

To register go to www.nsw.ipaa.org.au

Course Outcomes

Benefits to you

Attendees will be able to:

• increased understanding of how your personality impacts your leadership style and therefore the people you lead: this leads to clear and specific goal setting and action plans for change in up to three areas of need • increased confidence in your leadership from a much deeper understanding of your strengths, needs, risks and core values – resulting in a capacity to demonstrate authentic leadership • identification of those aspects of your work that lead to enhanced career development and satisfaction, along with an understanding of the types of environments in which you best perform

• identify characteristics that facilitate or inhibit their ability to get along with others and to achieve their organisational and occupational goals • identify potential career risks, derailing tendencies and behaviours that are likely to be displayed under stress or when they fail to guard against their “dark side” • relate their own personal values and motives to the work environments in which they are most likely to succeed • set goals for behaviour change and/or development planning and determine how they will measure success of these • implement strategies for behaviour change that enhance their leadership, consistent with their own personality • apply constructs from the Hogan Scales to form hypotheses about the behaviour of team members/people they lead to foster a more productive team environment • manage or lead their teams in a way that leverages their strengths and positives, and mitigates risks of negative impact.

Benefits to the organisation

• leaders who are more focused in their career development and able to leverage their personalities, individual strengths and identified needs to provide stronger leadership and encourage higher performing teams • increased satisfaction and greater commitment across the organisation as a result of enhanced leadership capability • support for leadership behaviour change CONTACT DETAILS consistent with the overall goals andFor further information or to receiv contact IPAA NSW: directions of the organisation Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

Customised Agency Programs also offer: • • • •

To register go to www.nsw.ipaa.org.au

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

If you like this course you could also consider: Diploma of Government (Management) PSP51104 Strategic thinking: resolving vital business challenges

Leading bold change

M L

Maps to Capability Stream: Direction, Capacity to deliver

Overview

Course Content

Now, for the first time, IPAA NSW is offering a professional development program that assists organisations at leading change. Based on John P Kotter’s pioneering work, this full-day course teaches you how to apply Kotter’s 8-Step Process to implement successful change in your organisation. Leading Bold Change takes a fresh approach to Kotter’s best selling book, ‘Our Iceberg Is Melting’, and translates it into a powerful tool for creating organisational transformations.

This workshop explores the importance of having, at all levels, leaders who identify things that need to change and get done, and who take action. Participants learn from and provide insights to other participants in the workshop and understand the forces that affect successful change, both positively and negatively, and assess the current state of the organisation’s own efforts to effectively deal with and embrace change

Creating the competency to change begins with an organisation’s leadership. Genuine leadership and the ability to bring about quality change are deeply connected. Until organisational leaders understand the dynamics of change, develop the capacities to lead change and bring others into agile change initiatives in an effective way, the organisation will not be able to navigate change. It requires the right leadership.

Leading bold change Leading bold change

Leading bold change

Throughout the workshop participants identify one thing (at least) that needs to be changed and is within the influence of each individual or team, and then complete a gap assessment to identify where change readiness gaps are and where to place emphasis to effectively lead and implement change. They work individually, or in teams, to complete an action plan that guides decision making, provides a record of intentions and prioritises actions for the workplace.

Becoming good at change requires leadership at all levels of the organisation, starting with senior leaders. Senior management must be adept at understanding the frameworks for change and be able to engage their people in ways that ensure the success of change initiatives. Also needed are leaders at all levels to identify, adapt and introduce change.

C G 4 6 1

BOO ONLINKE NO CLICK W HERE

To register go to www.nsw.ipaa.org.au

LEADINGBOLD CHANGE

Course Outcomes

Benefits to you

Attendees will be able to:

• understanding of the tools and impact of effective change • development of the skills and strategies to transition change • better enabler of change

• understand the tools and impact of effective change • develop the skills and strategies to transition change • learn how to be a better enabler of change • understand the application of a proven change framework.

CLASS SIZE: 20

Benefits to the organisation • change framework that will support the successful implementation of change initiatives • organisational knowledge of effective change strategies and successful implementation of change • change ready culture

COSTS^

FACILITATOR/S

Paul Doorn

MEMBER

$895

LENGTH

One Day

GROUP BOOKING

$895

TIME

9.00am - 5.00pm

NON-MEMBER

$895

VENUE

Bligh House

DATE

18MAY, 20JUN, 16AUG

To register go to www.nsw.ipaa.org.au

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: How to have those difficult conversations with employees Diploma of Government (Management) PSP51104

Managing for improved performance

Maps to Capability Stream: Direction

Managing unsatisfactory performance is one of the toughest challenges confronting managers and supervisors. This workshop teaches effective performance management techniques that align with public sector guidelines.

• develop, implement and monitor performance improvement plans consistent with public sector guidelines • assess the resources available to supervisors and staff members in the performance improvement process • identify when and how to escalate from remedial options to discipline options.

Course Content

Benefits to you

This workshop outlines the steps in the process for managing unsatisfactory performance. The public sector guidelines on ‘Managing conduct and performance’ fundamentally change the way supervisors need to deal with unsatisfactory performance. The guidelines place clear obligations on supervisors to identify and deal with unsatisfactory performance and organisations to ensure good management practices are in place.

• ability to identify the factors that contribute to performance • acquisition of the knowledge and skills to comply with the public sector requirements for managing performance and dealing with unsatisfactory performance • ability to develop and monitor performance improvement plans

Overview

Course Outcomes Attendees will be able to: • know the relevant organisational and personal considerations for analysing performance • identify the reasons for unsatisfactory performance • develop an appropriate timeline for dealing with unsatisfactory performance

C G 6 7

BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

Benefits to the organisation • ability to recognise the importance of dealing with performance issues early • managers and supervisors with the skills for effective early intervention, thus increasing the chance of achieving improved performance • ability to deal with unsatisfactory performance in a way that is consistent with public sector legislation and policy, ensuring that proper and fair processes are followed and staff members are dealt with consistently

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

VENUE

Bligh House

DATE

09SEP

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Expanding your leadership capabilities Diploma of Government (Management) PSP51104

Managing regional staff: working together apart Maps to Capability Stream: Organisational Culture, Direction

Overview

Course Outcomes

This workshop offers practical solutions to many issues faced by managers of remote staff, from controlling emails to maintaining motivation and commitment. The workshop is designed for managers with geographically dispersed team members, teams who are not co-located, team members who are from different organisations or managers involved in managing remote resources.

Attendees will be able to:

Course Content This workshop gives an overview of techniques that encourage collaboration, remote working and effective communication, to create a coherent picture of how to get things done in today’s highly distributed team environments. It explores how to effectively manage and reduce emails, identify and manage various types of conflicts within the team and how to launch a remote team effectively. Participants are given an explanation of a range of Web 2.0 tools that team leaders/managers can use to support their team’s improved communications and coordination.

CLASS SIZE: 20

• identify the differences inherent in working with regional/remote staff • identify the role of the supervisor in the context of remote communication • identify problems encountered by regional/remote teams • identify a range of Web 2.0 tools helpful for communications • match collaboration tools with the needs of the team and organisation • develop techniques to build effective workplace relationships in geographically dispersed teams • build a communication plan for remote staff/teams.

Benefits to you • more confidence in supervising and managing regional staff and managing when things go wrong at a distance • more confidence in troubleshooting for the wide range of problems unique to virtual and remote working • more familiarity with a range of Web 2.0 and online collaboration tools

Managing regional staff: working together apart Managing regional staff: working together apart

Managing regional staff: working together apart

Benefits to the organisation • improvement in the effectiveness of regional structures • reduction in downtime resulting from poor management of regional and remote staff • increased initiative, consultation and information sharing

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

VENUE

Bligh House

DATE

15FEB, 11OCT

To register go to www.nsw.ipaa.org.au

N S

C G 8 0 1

BOO ONLINKE NO CLICK W HERE

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Diploma of Government (Management) PSP51104 Creating winning jobs using the Capability Framework

Merit selection in the NSW public sector

Maps to Capability Stream: Direction

Overview

Course Outcomes

This program has been developed by the Office of Employment Equity and Diversity (OEED) in consultation with the Department of Premier and Cabinet to support the improvement of recruitment practices across the NSW public sector.

Attendees will be able to:

Course Content

Merit selection in the NSW public sector

This workshop is for staff across all levels and occupational groups who are required to take part in or convene selection panels or are likely to be involved in or responsible for merit selection and/or inducting staff. It is recommended that selection panel members undertake training or refresher training every three years.

What the program offers

HERE

• increased confidence in probity of selection and promotion processes • improved job satisfaction and better performance through enhanced skills and knowledge in an area that is transferable across all public service agencies

CONTACT DETAILS For further information contact IPAA NSW: improved effectiveness of recruitment Tel: 02 9228 5225 and selection decisions Fax: 02 9241 1920 reduced likelihood of appeals info@nsw.ipaa.org.au www.nsw.ipaa.org.au

Benefits to the organisation • •

Benefits to you

Customised Agency Programs also offer: • • • •

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• Appropriate planning skills so that selection and induction lead to the recruitment and retention of high quality staff • Understanding of all aspects of the process, as well as the legal context in which it is conducted • Management and promotion of an ethical recruitment process which will, over time, minimise the likelihood of appeals and disgruntled applicants • Skills and knowledge to use a variety of selection tools and merit principles, and incorporate public sector policies and standards

• apply best practice and merit principles in recruitment • write an advertisement for a position, • identify position requirements and develop selection criteria • know what information and documents to include in an information package for prospective applicants • follow the selection process and identify the legislation and policies relating to each step • manage a selection process, describe the responsibilities of all selection panel members and choose appropriate selection tools • conduct a structured behavioural interview and prepare selection reports that stand up to scrutiny • provide constructive feedback to candidates on their performance • arrange induction and work-related adjustments for the successful candidate.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Modern business writing Writing: punctuation and grammar for the modern workforce

Ministerial correspondence writing Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop helps participants write letters that ministers or senior executives like to sign. Participants leave with a clear set of principles that will help them produce high quality correspondence.

Attendees will be able to:

Course Content This workshop offers a clear outline of what ministerial or mayoral correspondence is and why it matters. It gives participants a structure for the letter of reply, a structure for the brief to go with the letter and strategies to keep the letter to one page. This workshop is very practical and uses many case studies.

• identify key elements of a ministerial reply • understand the role of ministerial correspondence • better control the key components of writing ministerial correspondence • write plainly • write a strong brief to go with the letter for signature • write with more political sensitivity • reduce their writing errors.

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Benefits to you • ability to write a letter for someone else’s signature • knowledge of what to put in and what to leave out and how to keep the reply to a page • grammar and punctuation questions clarified

Ministerial correspondence writing

Benefits to the organisation • staff who understand the importance of using the agency’s templates and style guides • draft letters produced that need minimal revision so senior staff spend less time editing drafts • page long letters and briefs

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 4.30pm

NON-MEMBER

$627

DATE

12MAY - Christie Conference Centre 13OCT - Bligh House

To register go to www.nsw.ipaa.org.au

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^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Ministerial correspondence writing Writing briefing materials for ministers and executives

Modern business writing

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Modern business writing

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop helps participants present information succinctly and persuasively.

Attendees will be able to:

Course Content This workshop explains the basic structure of a brief and how to write one quickly and correctly. It shows how to answer letters of complaint using a field tested formula and gives participants a structure to write very difficult letters. It shows how to prepare an agenda in the modern way so meetings are shorter and more productive. It gives participants a framework to use if they supervise other people’s writing to help them improve and to save time. The workshop is very practical and interactive. Participants are given frameworks and principles to help them apply what they learn to their own work.

• write replies to letters of complaint • write a difficult letter saying ‘No’ • write a strong brief • understand the new features of all letters • write a strong agenda in the new way • write more strategically and write documents on one page • write with more political sensitivity • supervise others’ writing and reduce your writing errors.

Benefits to you • new strategies to improve all your writing at work and a clear idea about how to plan and edit your writing • knowledge of the structure for a brief and the ability to write more concisely • framework to supervise other people’s writing

Benefits to the organisation • senior staff spend less time editing draft responses • clearer and more appropriate written communications

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CLASS SIZE: 20 CLASS SIZE: 20 FACILITATOR/S Dennise Harris FACILITATOR/S LENGTH LENGTH TIME TIME VENUE DATE DATE

Dennise Harris One Day One Day 9.00am - 4.30pm 9.00am - 5.00pm 02MAR - Parkroyal Parramatta 16JUN - Bligh House, Sydney Bligh House 16AUG - Christie Conference Centre 16JUN, 07DEC -07DEC Bligh House, Sydney

COSTS^ MEMBER

$594

GROUP BOOKING

$605

NON-MEMBER

$627

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Job application and interview skills Springboard: women’s development program

Moving on and up: for Aboriginal public sector employees Maps to Capability Stream: Organisational Culture

Overview

Course Outcomes

Participants learn about the career opportunities that best fit them personally and professionally. They learn to set boundaries for themselves, their family and their community. They learn to be comfortable with success.

Attendees will be able to:

Course Content Participants learn how to identify and create opportunities for progressing within the public sector, including understanding the importance of career pathways, emotional intelligence, flexibility, motivation and optimism. This program offers new skills, knowledge and experience in career development and a process to develop Aboriginal public sector employees by identifying key elements of individual training and career development plans. It encourages increased personal effectiveness at work through enhanced understanding of key performance behaviours.

• see possibilities for career advancement in themselves and the public sector • understand behaviours associated with successful public sector careers • identify key career strengths and skills • identify their training and development and networking needs • develop strategies to manage the impact of family and community on their career opportunities • build a successful professional future • be comfortable with success.

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Benefits to you • career development plan • increased personal effectiveness at work through enhanced understanding of key performance behaviours

Benefits to the organisation • more highly engaged and happy staff

Moving on and up: for Aboriginal public sector employees

CONTACT DETAILS For further information or to receiv contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

Customised Agency Programs also offer: • • • •

To register go to www.nsw.ipaa.org.au

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

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If you like this course you could also consider: Facilitation skills Effective stakeholder engagement: an introduction

Negotiation and conflict resolution skills

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Maps to Capability Stream: Capacity to deliver

Overview This interactive workshop presents the key elements in achieving strong outcomes from challenging negotiations, resolving difficult situations and turning conflict into a powerful driver of improved performance and relationships. It is for those responsible for developing agreements amongst staff and with stakeholders and customers, negotiating outcomes that are fair and acceptable to all parties, and defusing conflict and potential conflict before it sours working relationships.

Course Content Negotiation and conflict resolution skills

Negotiation and conflict resolution skills

The workshop examines the key concepts of negotiation and conflict resolution, including how to approach negotiations, conflicts and disputes, resolve difficult situations, establish workable agreements, reduce tension and disagreements that may be blocking performance in the workplace, and make fair deals. It is highly interactive and engaging.

Course Outcomes Attendees will be able to:

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• apply strategies, concepts and skills for dealing effectively with negotiations and conflict • apply a structured approach for preparing for effective negotiations and identifying the main phases in a negotiation and the skills needed in each phase

• use a problem-solving approach to gain an overview of the situation and uncover the real needs and interests of the parties in the negotiation or conflict • manage the emotional dynamics to improve communications and create more productive relationships • recognise and deal effectively with manipulation and power tactics • use the skills for persuasively communicating their perspectives, needs and interests • listen for high gain, and frame effective questions to uncover underlying issues or sources of conflict • handle objections, defuse resistance and encourage people to be more cooperative.

Benefits to you • more confidence in entering and managing negotiations • better achieved outcomes that meet more of the needs of all parties • more effective dealing with conflicts, resistance and tactics

Benefits to the organisation • organisation goals achieved more quickly and thoroughly • reduction of the cost of conflict, both obvious and hidden • better outcomes obtained from negotiations

CLASS SIZE: 20 18

COSTS^

FACILITATOR/S

Phillip Hart, Fiona Hollier

MEMBER

$968

LENGTH

Two Days

GROUP BOOKING

$990

TIME

9.00am - 5.00pm

NON-MEMBER

$1034

VENUE DATE DATE

Bligh House 10MAR + 11MAR - Bligh House, Sydney 28JUL + 29JUL - Parkroyal Parramatta 10MAR 11MAR,- Bligh 16NOV + 17NOV 16NOV ++17NOV House

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Improving your workplace effectiveness Managing for improved performance

PEP - Personal Efficiency Program Maps to Capability Stream: Organisational Culture

Overview

Course Outcomes

Government departments and agencies across Australia have used PEP extensively. Every major Commonwealth body has used PEP or has a PEP ‘graduate’ at senior management level, and has achieved an average of 20–30% increase in productivity.

Attendees will be able to:

Course Content

Benefits to you

PEP provides the tools that help individuals and whole organisations improve their work performance and workplace productivity: complete important tasks more efficiently, gain control, reduce stress and achieve a better work/life balance.

• sense of control and achievement throughout the day • improved work performance • reduced stress and better work/life balance

• improve their workplace productivity • become more effective in their outputs • gain control over their workload • learn how to prioritise • learn to manage their work/life balance more effectively.

• more effective and efficient workplace • staff are happier and less stressed

• three separate days of learning over 6–8 weeks to groups of up to seven participants to ensure personalised learning • brief, focused workshops followed by intensive individual coaching at participants’ workstations; 60% of the program is one-on-one coaching.

PEP - Personal Efficiency Program

PEP is customised to the organisation and personalised for the participant. By engaging a PEP consultant before, during and after the program, IPAA NSW ensures a high level of needs analysis, customisation, sustainability and continuous improvement.

CONTACT DETAILS For further information or to receiv contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

Case studies and organisational policies and procedures from your organisation can be incorporated into this program.

Customised Agency Programs also offer:

To register go to www.nsw.ipaa.org.au

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM • • • •

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Benefits to the organisation

PEP is delivered in:

This program can be delivered at your workplace, thus saving your organisation money and enhancing team building.

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If you like this course you could also consider: Diploma of Government (Policy Development) PSP51404 Developing and writing operational policy and procedures

Policy process

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Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop enables participants to learn more about policy and how it is developed, implemented and evaluated. It explores the fundamentals of policy and gives a good platform from which to move forward. This workshop is for those involved in policy who seek more understanding of the process, aspire to move into a policy position, or who have recently moved into the public sector from private sector agencies, and wish to better understand the policy process.

Attendees will be able to:

Course Content This workshop gives participants a better understanding of all aspects of the policy process, including the processes by which policies are defined, developed, implemented and evaluated, the impact of the political system on policy making and the importance of internal and external consultation in achieving policy objectives. It offers the necessary skills to anticipate and confirm the need for public policy, plan the policy development process, gather and analyse information for policy development, identify stakeholders and distinguish appropriate modes of consultation, determine public policy direction, and gain agreement for policy release and dissemination of policy.

Policy process

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Benefits to you • increased understanding of policymaking structures and processes • proficiency in problem definition, planning, development, and analysis of public policy • appreciation of the role and methods of stakeholder consultation

Benefits to the organisation • better understanding of the role of policy development • improved anticipation, identification and analysis of policy challenges • improved understanding of organisational policy in the context of NSW Government and community needs

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Harris van Beek, Leanne Wallace

MEMBER

$968

LENGTH

Two Days

GROUP BOOKING

$990

TIME

9.00am - 5.00pm

NON-MEMBER

$1034

VENUE

Bligh House 09FEB + 10FEB - Bligh House, Sydney 10MAY + 11MAY - Bligh House, Sydney 09FEB + 11MAY, 10AUG + 10AUG ++ 10FEB, 11AUG -10MAY Bligh House, Sydney 11AUG 01DEC + 02DEC - Parkroyal Parramatta

DATE DATE

• understand public policy processes and the political context of public policy making • collect, analyse and organise information to develop public policy • communicate ideas and information related to policy • plan and organise activities to implement a policy development plan • work with others in teams to consult on public policy requirements • solve problems to reconcile differing policy viewpoints.

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Facilitation skills Speech writing made easy

Presentation skills Maps to Capability Stream: Capacity to deliver

Overview This workshop helps participants to improve their speaking and presentation skills and their confidence. Anyone interested in becoming more skilled and confident in designing and delivering presentations should attend this workshop.

Course Content This workshop teaches techniques in planning, preparation and structure that make a presentation memorable, and vocal and delivery skills for personal impact on professional presence. It offers understanding on how different learning styles affect a presenter’s ability to connect with an audience and practical tips in handling question-and-answer sessions and in speaking without notice.

Course Outcomes Attendees will be able to: • use a range of techniques in presentations, and develop skills in structuring content and opening and closing presentations • use audience analysis to identify key messages and plan processes for presenting effectively • understand the learning styles of others in order to design and deliver presentations for greater connectivity

CLASS SIZE: 18

• use influential language patterns to make their message memorable, and use three techniques to make crucial connections with large and small audiences • understand the strengths and limitations of their delivery style when presenting to an audience • identify the elements of a dynamic voice, and practise techniques for developing the required vocal effect • answer questions in a Q&A session competently and confidently • enhance their professional presence and personal influence through improved presentation skills.

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Benefits to you • more confidence and skills in designing and delivering presentations for groups of any size • techniques for structuring, writing and organising content • more skills at engaging an audience through vocal and delivery style

Presentation skills

Benefits to the organisation • better image through those who make presentations on its behalf, internally and externally • better communicated key messages to teams and clients • increased career development opportunities for staff wanting to build skills and confidence in presenting to key stakeholders

COSTS^

FACILITATOR/S

Isabel Deeble

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

VENUE

Bligh House

DATE

28JUN, 08DEC

To register go to www.nsw.ipaa.org.au

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^Includes GST and are subject to change Cancellation Policy details (page 121)

Procurement Certification Training Program Overview

N S M L Procurement Certification Training Program Overview

Procurement Certification Training Program Overview

Maps to Capability Stream: Capacity to deliver The importance of procurement knowledge and training is often underestimated by departments and their staff. From administrative personnel who place purchase orders, to managers who control budgets, to senior procurement managers who control agency procurement functions, procurement training offers a risk management approach to individuals and their departments. The Procurement Certification Training Program develops procurement capability throughout government. This program of graduated courses is tailored to NSW Government legislation and practice, and spans understanding public sector procurement to strategic procurement competencies. Every course comprises units of competency from nationally recognised training packages.

Progression in the Procurement Certification Training Program Level 1: Anyone may attend this level. It will benefit everyone new to the NSW Government and those already working in government at any level who are not familiar with the NSW Government Procurement Framework and related legislation Level 2: Completion of Level 1 or a good working knowledge of procurement in the NSW Government sector Level 3: Completion of Levels 1 and 2 Level 4: Completion of Level 3

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Learning Path Successful completion of the Procurement Certification Training Program provides the opportunity to gain Statements of Attainment expressed as equivalent Public Sector Training Package (PSP04) National Units of Competency. In turn, these Statements of Attainment can be utilised

with further study or recognition of service, to gain PSP04 qualifications. These qualifications range from Certificate III to Advanced Diploma and are nationally recognised under the Australian Qualifications Framework (AQF). Statements of Attainment are available on application from TAFE NSW. For more information, please contact NSW Procurement on 1800 679 289. The eight levels of training offered are: • Understanding public sector procurement • Effective procurement capabilities • Intermediate procurement planning • Communication and negotiation in procurement • Intermediate procurement contract management • Strategic procurement planning • Strategic procurement negotiations • Strategic procurement contract management. The program is facilitated by a team of procurement specialist assessors using practical assessment tasks and workplace-related projects to consolidate learning, translating into tangible benefits for participants.

CIPS Membership The Chartered Institute of Purchasing & Supply (CIPS) Australia is the premier professional body in Australia for procurement professionals. CIPS has formally endorsed the Procurement Certification Training Program: participants studying for any course in the Program are entitled to student membership of CIPS; participants who have successfully completed Level 4 of the Program are eligible to apply for CIPS Diploma membership and accelerated entry to the CIPS Level 5 Advanced Diploma.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: PCTP - Level 2 Effective procurement capabilities PCTP - Level 3A Intermediate procurement planning

PCTP - Level 1 Understanding public sector procurement Maps to Capability Stream: Capacity to deliver

Course Content

Course Outcomes

This interactive and practical workshop guides participants through the process of ordering easily secured, low-value items using purchase orders, petty cash or government credit cards according to government procurement policies.

Attendees will be able to:

This workshop introduces the New South Wales Legislative Framework and NSW Government Procurement Policy and established methods and procedures to purchase, such as smartbuy®. Participants complete a series of assessment tasks throughout the workshop, designed to consolidate learning by applying their knowledge to practical workplace exercises. The workshop satisfies the following competencies from the Australian Qualifications Framework guidelines at Certificate III level: • PSPGOV305B Access and use resources and financial systems • PSPPROC302A Undertake basic procurement • PSPLEGN301B Comply with legislation in the public sector • PSPETHC301B Uphold the values and principles of public service.

• understand NSW Government’s Procurement Framework and the roles and responsibilities within NSW Government • have knowledge of probity and ethics in procurement, corruption risks at each stage of procurement, and the financial and administrative control requirements • have knowledge of delegations and contract law and fundamentals of risk planning and assessment • explore purchase orders, content and format, and the use of petty cash and credit card purchases • place, amend or cancel purchase order/s • have knowledge of State Contracts Control Board Whole of Government contracts, Standing Offers and Preferred Supplier arrangements • be aware of market research, supplier selection and expediting and follow-up • receive and process supplies, maintain purchasing records and understand purchasing objectives.

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Benefits to you • introduction to the NSW Legislative Framework and the NSW Government Procurement Policies • basic principles of procurement in the NSW public sector understood • methods and procedures to purchase goods established

PCTP - Level 1 Understanding public sector procurement

Benefits to the organisation • increased staff awareness of the legislation, policies and procedures surrounding procurement • reduced risk of goods being procured incorrectly • more efficient and knowledgeable procurement staff

CLASS SIZE: 15

COSTS^

LENGTH

Two Days

MEMBER

$924

TIME

9.00am - 5.00pm

GROUP BOOKING

$946

VENUE

McKell Building

NON-MEMBER

$990

DATE

16FEB + 17FEB, 07APR + 08APR, 01JUN + 02JUN, 02AUG + 03AUG, 11OCT + 12OCT, 06DEC + 07DEC

To register go to www.nsw.ipaa.org.au

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^Includes GST and are subject to change Cancellation Policy details (page 121)

PRE-COURSE REQUIREMENTS

If you like this course you could also consider: PCTP - Level 3A Intermediate procurement planning PCTP - Level 3B Communication and negotiation in procurement

Completion of the PCTP - Level 1 Understanding Public Sector Procurement or a good working knowledge of procurement in the NSW Government sector

PCTP - Level 2 Effective procurement capabilities ADDITIONAL MATERIALS STATEMENT

N S M L PCTP - Level 2 Effective procurement capabilities

PCTP - Level 2 Effective procurement capabilities

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Maps to Capability Stream: Capacity to deliver

Course Content

Course Outcomes

This workshop develops procurement capability, guiding participants through specifications, methods of procurement and sources of supply, obtaining and evaluating offers, the contract award process and supplier management.

Attendees will be able to:

This 3-day program builds on skills and knowledge gained in Level 1 of the program. Participants complete a series of assessment tasks throughout the course, designed to consolidate learning by applying their knowledge to practical, workplace exercises. The workshop satisfies the following competencies from the Australian Qualifications Framework guidelines at Certificate IV level: • PSPPROC406A Procure goods and services • PSPPROC407A Establish procurement need • PSPPROC408A Develop requests for offers • PSPPROC409A Receive and select offers • PSPETHC401A Uphold and support the values and principles of public service • PSPGOV418A Develop internal and external networks.

• network, plan and assess risk • plan at a personal level – consequences versus probability • understand specifications and quality management • know methods of analysing and defining requirements, and service and consultancy specifications • know methods of purchasing: State Contracts Control Board Whole of Government contracts, Standing Offers, Preferred Supplier and Prequalified Providers • know sources of supply: good suppliers, basic market research, locating and assessing suppliers • obtain offers, and evaluate and undertake contract award processes • know evaluation and negotiation: the contract award process, ethical considerations, and supplier management.

Benefits to you • increased understanding of the procurement process, with probity at all stages • planning procurement at a personal level – consequences versus probability • increased knowledge of obtaining and evaluating offers

Benefits to the organisation • better contract and supplier management • greater understanding of methods of procurement and sources of supply • increased staff understanding of the risks, including corruption risks, associated with incorrect procurement

CLASS SIZE: 15

COSTS^

LENGTH

Three Days

MEMBER

$1221

TIME

9.00am - 5.00pm

GROUP BOOKING

$1254

VENUE

McKell Building

NON-MEMBER

$1320

DATE

22FEB - 24FEB, 05APR - 07APR, 15JUN - 17JUN, 06SEP - 08SEP

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

Procurement Certification Training Program - Level 3 Overview Maps to Capability Stream: Capacity to deliver The Level 3 program comprises three courses, designed to build capability and confidence in the key procurement areas of planning, communications, contract negotiations and contract management. Each Level 3 workshop is three days long.

Pre-Course Requirements

Assessments

Procurement practitioners and professionals who wish to enhance their capabilities in these three key areas and to gain qualifications that lead to career progression.

Assessment tasks contained in each workshop are designed to consolidate learning by providing participants with the opportunity to apply their knowledge to activities they would encounter in the workplace. Workplace Assessment Projects translate theory into practice, providing benefits both to agencies and to their personnel who participate in the program. Those seeking certification must achieve a satisfactory result in a Workplace Assessment Project for each workshop.

Completion of ‘Level 1: Understanding public sector procurement’ and ‘Level 2: Effective procurement capabilities’

Who should attend

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Those seeking certification and progression to Level 4 must achieve a satisfactory result in a Workplace Assessment Project.

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Procurement Certification Training Program - Level 3 Overview

To register go to www.nsw.ipaa.org.au

PRE-COURSE REQUIREMENTS

If you like this course you could also consider:

Completion of ‘Level 1: Understanding public sector procurement’ and ‘Level 2: Effective procurement capabilities’. The Level 3 courses (A, B and C) may be completed in any order.

PCTP - Level 4A Strategic procurement planning PCTP - Level 3B Communication and negotiation in procurement

PCTP - Level 3A Intermediate procurement planning ADDITIONAL MATERIALS STATEMENT

N S M L PCTP - Level 3A Intermediate procurement planning

PCTP - Level 3A Intermediate procurement planning

Maps to Capability Stream: Capacity to deliver

Course Content

Course Outcomes

This workshop is designed to provide participants with the knowledge and confidence to carry out intermediate procurement planning activities for easily secured, high-value and difficult-to-secure, low-value items for agencies in the NSW Government sector. The focus is on developing procurement planning and risk management skills, identifying and managing risk, and developing contingency and risk recovery plans.

Attendees will be able to:

Once participants successfully complete Level 3A, they are eligible to attend Level 4A-Strategic procurement planning. The workshop satisfies the following competencies from the Australian Qualifications Framework guidelines at Diploma level:

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• BSBPUR501A Develop, implement and review purchasing strategies • PSPPROC417A Identify and treat risks • PSPGOV517A Coordinate risk management • PSPETHC501B Promote the values and ethos of the public service • PSPGOV504B Undertake research and analysis.

• use procurement systems, procedures and planning • understand risk management planning and major risk management considerations • understand contingency plans, risk recovery, risk management plans and risk reporting • understand policies affecting specifications, responsibilities and the specification planning process, and analyse and define requirements • undertake supplier research and market analysis • undertake market research techniques • understand value analysis, techniques and implementation • understand make-or-buy decisions and outsourcing, supplier development and supply chain management.

Benefits to you • confidence in carrying out procurement planning activities • increased knowledge of procurement planning • increased knowledge of risk management for procurement

Benefits to the organisation • better risk identification and management • better market research and market analysis • understanding of the supply chain

CLASS SIZE: 15

COSTS^

LENGTH

Three Days

MEMBER

$1276

TIME

9.00am - 5.00pm

GROUP BOOKING

$1309

VENUE

McKell Building

NON-MEMBER

$1375

DATE

22MAR - 24MAR, 05JUL - 07JUL

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

PRE-COURSE REQUIREMENTS

Completion of ‘Level 1: Understanding public sector procurement’ and ‘Level 2: Effective procurement capabilities’. The Level 3 courses (A, B and C) may be completed in any order.

If you like this course you could also consider: PCTP - Level 4B Strategic procurement negotiations PCTP - Level 3C Intermediate procurement contract management

PCTP - Level 3B Communication and negotiation in procurement Maps to Capability Stream:

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Capacity to deliver

Course Content

Course Outcomes

A comprehensive best-practice guide to negotiation is the focus of this workshop where participants develop capability and learn how to negotiate as part of a team. Effective negotiation is supported by sound communication skills. Participants are introduced to the concepts and principles that underpin effective communication, and learn about the importance of establishing internal and external networks.

Attendees will be able to:

Once participants successfully complete Level 3B, they are eligible to attend 4B-Strategic procurement negotiations. The workshop satisfies the following competencies from the Australian Qualifications Framework guidelines at Diploma level: • PSPGOV516A Develop and use emotional intelligence • BSBFLM501B Manage personal work priorities and professional development • PSPGOV512A Use complex workplace communication strategies • PSPGOV508A Manage conflict • PSPGOV507A Undertake negotiations.

CLASS SIZE: 15

• manage their personal and professional development, goal setting, prioritising and emotional intelligence • understand negotiation including no-holds-barred negotiation, negotiation challenges and supplier negotiation tactics, and assess negotiating power and negotiating styles • have a sound understanding of the negotiation plan • build and maintain internal and external networks • communicate, manage conflict and deal with conflict and dispute resolution • possess strong listening skills and nonverbal communication skills • communicate with clients and suppliers • undertake supplier communications and counselling. Capacity to

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Benefits to you

deliver

• ability to negotiate as part of a team • increased communication skills

PCTP - Level 3B Communication and negotiation in procurement

Benefits to the organisation • staff with a comprehensive best-practice guide to negotiation • greater emotional intelligence in team negotiations

COSTS^

LENGTH

Three Days

MEMBER

$1276

TIME

9.00am - 5.00pm

GROUP BOOKING

$1309

VENUE

McKell Building

NON-MEMBER

$1375

DATE

11MAY - 13MAY, 22AUG - 24AUG

To register go to www.nsw.ipaa.org.au

PCTP - Level 3B Communication and negotiation in procurement

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^Includes GST and are subject to change Cancellation Policy details (page 121)

PRE-COURSE REQUIREMENTS

If you like this course you could also consider: PCTP - Level 4C Strategic procurement contract management PCTP - Level 4A Strategic procurement planning

Completion of ‘Level 1: Understanding public sector procurement’ and ‘Level 2: Effective procurement capabilities’. The Level 3 courses (A, B and C) may be completed in any order.

PCTP - Level 3C Intermediate procurement contract management ADDITIONAL MATERIALS STATEMENT

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Maps to Capability Stream: Capacity to deliver

Course Content

Course Outcomes

This workshop is designed to develop capability and knowledge in contract management. The workshop content includes planning, developing and managing contracts and various forms of invitations for a range of procurement types. Bid techniques and methodologies are reviewed. Risk management and contract administration and management principles and practice are incorporated into this workshop.

Attendees will be able to:

Once participants successfully complete Level 3C, they are eligible to attend Level 4C-Strategic contract management. PCTP - Level 3C Intermediate procurement contract management

PCTP - Level 3C Intermediate procurement contract management

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The workshop satisfies the following competencies from the Australian Qualifications Framework guidelines at Diploma level: • PSPPROC405B Dispose of assets • PSPPROC501A Manage contract risk • PSPPROC410A Administer contracts • PSPPROC502A Establish contract management arrangements • PSPPROC503A Manage contract performance • PSPPROC504A Finalise contracts.

• develop contracts including tender box procedures and develop buying and contracting strategies in contract development • understand types of contracts, arrangements and length of term and forms of invitation • understand legal issues in contract development including liquidated damages and disposal of assets • develop construction, civil works and minor works contracts and develop service and consultancy contracts • implement vendor performance considerations in contracts and have knowledge of claims, disputes, warranties, corrective action, probity audits and contract management improvement • understand bid evaluation including planning and developing of criteria, evaluation methodologies, evaluation criteria and weightings • apply financial analysis principles and tools, and cost analysis and lifecycle costing, and document the evaluation process • administer contracts, monitor and control progress and contract relationships, key performance indicators, supplier reporting systems and supplier evaluation methods.

Benefits to you • greater understanding of contract management • understanding of financial principles involved in contract management

Benefits to the organisation • better vendor management • better contract management • correct bid techniques and contract administration

CLASS SIZE: 15

COSTS^

LENGTH

Three Days

MEMBER

$1276

TIME

9.00am - 5.00pm

GROUP BOOKING

$1309

VENUE

McKell Building

NON-MEMBER

$1375

DATE

02MAR - 04MAR, 20JUL - 22JUL, 19OCT - 21OCT

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

Procurement Certification Training Program - Level 4 Overview Maps to Capability Stream: Capacity to deliver The Level 4 program follows on from the Level 3 program, building capacity from an intermediate to a strategic level in procurement planning, negotiations and contract management. Each workshop is designed to test understanding and enhance capability in key procurement areas such as planning, negotiation and contract management at a strategic level.

Assessments Assessment tasks contained in each workshop are designed to consolidate learning by providing participants with the opportunity to apply their knowledge to activities they would encounter in the workplace. Workplace Assessment Projects translate theory into practice, consolidate learning and provide benefits to agencies and participants alike. Those seeking certification must achieve a satisfactory result in a Workplace Assessment Project for each workshop.

Pre-Course Requirements Completion of Level 3

Who Should Attend Procurement practitioners and professionals who wish to enhance their capabilities in these three key areas and to gain qualifications that lead to career progression

Procurement Certification Training Program - Level 4 Overview

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To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: PCTP - Level 4B Strategic procurement negotiations PCTP - Level 4C Strategic procurement contract management

PRE-COURSE REQUIREMENTS

The Level 4 courses (A, B and C) may be completed in any order as long as participants have completed the respective Level 3 course, i.e. Level 3A - Intermediate procurement planning.

PCTP - Level 4A Strategic procurement planning

N S M L PCTP - Level 4A Strategic procurement planning

PCTP - Level 4A Strategic procurement planning

Maps to Capability Stream: Capacity to deliver

Course Content

Course Outcomes

The aim of this workshop is to build knowledge and capability in developing and implementing corporate procurement plans, evaluating and improving procurement performance, assessing contemporary approaches and planning for those significant purchases identified in annual procurement plans.

Attendees will be able to:

The workshop satisfies the following competencies from the Australian Qualifications Framework guidelines at Advanced Diploma level: • PSPPROC604A Plan for strategic procurement • PSPPROC605A Coordinate strategic procurement • PSPPROC701B Establish strategic procurement directions • PSPPROC702B Establish the procurement context • PSPPROC703B Evaluate and improve procurement performance • PSPMNGT608B Manage risk.

• plan for strategic procurement, including context, components, purpose and use of the corporate procurement plan • manage risk for strategic procurement and integrate risk management into the corporate procurement planning process • plan for contingencies and develop, implement and review the corporate procurement plan • develop the annual buying plan and integrate buying plans with procurement objectives • plan for significant procurement • analyse cost and the financial plan, and organise and manage procurement activities • understand centralisation versus decentralisation of procurement • appraise and control procurement performance.

Benefits to you • increased knowledge in procurement planning and why this is important • understanding of the financial considerations in procurement

Benefits to the organisation

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• better developed and implemented corporate procurement plans • increased procurement evaluation • improved procurement performance

CLASS SIZE: 15

COSTS^

LENGTH

Three Days

MEMBER

$1331

TIME

9.00am - 5.00pm

GROUP BOOKING

$1364

VENUE

McKell Building

NON-MEMBER

$1430

DATE

22JUN - 24JUN

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

PRE-COURSE REQUIREMENTS

The Level 4 courses (A, B and C) may be completed in any order as long as participants have completed the respective Level 3 course, i.e. Level 3B Communication and negotiation in procurement.

If you like this course you could also consider: PCTP - Level 4C Strategic procurement contract management Cost-benefit analysis

PCTP - Level 4B Strategic Capacity to deliver procurement negotiations Maps to Capability Stream:

Capacity to deliver

Course Content

Course Outcomes

This workshop develops capability in strategic procurement negotiations with a series of dynamic team negotiations. Participants learn a variety of tools and strategies used in high-level negotiations, how to work in teams, the roles of each team member during the negotiations, the tactics used and the planning and preparation necessary in reaching a successful outcome. The commercial and legal considerations that apply to negotiations are a key focus of this workshop.

Attendees will be able to:

The workshop satisfies the following competencies from the Australian Qualifications Framework guidelines at Advanced Diploma level: • PSPPROC606A Negotiate strategic procurement.

• understand commercial and legal considerations in strategic procurement negotiation, the process, negotiable issues and strategies that win • use power and persuasion in the procurement negotiation process exploring key sources, long-term agreements, open communication, effective listening and identifying options • negotiate conflict and deadlock resolution process in procurement negotiation using conflict management, implications of mindfulness and emotional quotient for conflict management, and the Aikido and Novaco approach • use winning strategies and overcome common negotiation strategies, including key techniques and win/lose tactics and countering • plan and prepare for strategic procurement negotiations, carry out market research and identify supplier objectives • bargain for success in strategic procurement negotiations, open negotiations, make offers, break deadlocks and reach closure • understand how to make team negotiations work.

N S M L

PCTP - Level 4B Strategic procurement negotiations

Benefits to you • strategic knowledge of procurement negotiations • tips and tools to use in negotiations

Benefits to the organisation • successful procurement negotiations • more cohesive teams

CLASS SIZE: 15

COSTS^

LENGTH

Three Days

MEMBER

$1331

TIME

9.00am - 5.00pm

GROUP BOOKING

$1364

VENUE

McKell Building

NON-MEMBER

$1430

DATE

14SEP - 16SEP

To register go to www.nsw.ipaa.org.au

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^Includes GST and are subject to change Cancellation Policy details (page 121)

PRE-COURSE REQUIREMENTS

If you like this course you could also consider: Cost-benefit analysis Budgeting in the NSW Government context

The Level 4 courses (A, B and C) may be completed in any order as long as participants have completed the respective Level 3 course, i.e. Level 3C - Intermediate procurement contract management.

PCTP - Level 4C Strategic procurement contract management

N S M L

Maps to Capability Stream: Capacity to deliver

Course Content This workshop is designed to develop capability at a strategic level in procurement contract management. The focus is on strategic procurement contract management, with particular focus on contract management objectives and risks, administering major contract types, advanced bid evaluation and diverting strategic assets. The workshop satisfies the following competencies from the Australian Qualifications Framework guidelines at Advanced Diploma level: PSPPROC602B Direct the management of contracts PSPPROC603B Divest strategic assets.

Course Outcomes Attendees will be able to:

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• manage contract objectives and risks • detail the characteristics of successful contracts, objectives, contract types and associated risks, assigning responsibility and common failures • understand advanced bid evaluation, evaluation process, risk management and cost analysis, including activitybased costing • administer major contracts and monitor performance • develop contract management planning, manage relationships, maintain an audit

trail, and manage financial issues, contract variations, contract completion and performance measurement • understand supply contracts including scope and objectives, and common causes of failure: risks and insurance issues, price variation issues, importing and differing legal systems • understand contracts: promoting value for money, statement of work, risks, project management techniques, critical path method and PERT, cost reimbursement, finance issues, measuring service performance, quality, end user satisfaction and nonconformance • understand divesting strategic assets: identifying assets for divesting, business case for disposal, resources required for disposal, method of sale, disposal plan implementation and evaluation of asset divestment.

Benefits to you • greater knowledge of contract planning, evaluation, risk management and bid evaluation • understanding of the characteristics of successful contracts

Benefits to the organisation • procurement contracts are strategically managed to reduce risk • contracts are managed to achieve maximum results

PCTP - Level 4C Strategic procurement contract management

HERE

CLASS SIZE: 15

COSTS^

LENGTH

Three Days

MEMBER

$1331

TIME

9.00am - 5.00pm

GROUP BOOKING

$1364

VENUE

McKell Building

NON-MEMBER

$1430

DATE

21NOV - 23NOV

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Results and services plans: developing results logic Project management: advanced

Program evaluation

Maps to Capability Stream: Direction

Overview

Course Outcomes

This workshop is designed for program managers and team leaders responsible for program evaluation and management review, strategic planning, program development and review, and for those responsible for aligning financial and planning systems. It provides practical approaches for program managers and operational managers. It explores the use of program logic and Mark Friedman’s results-based accountability, along with other approaches.

Attendees will be able to:

Course Content

• understand the program logic and results-based accountability models • apply the models to their agency’s services and activities • understand cause-and-effect links at the community/population and program/activity levels • understand the strengths and weaknesses of different types of evaluation design on drawing cause-and-effect links.

M L

Benefits to you

• ability to distinguish between results Participants examine the two evaluation or outcomes at the community and and accountability models to answer the key program levels question: ‘Has our program or activity made • ability to use two recognised a difference?’ Both approaches distinguish evaluation processes between outcomes at the population or Benefits to the organisation community level and outcomes at the • staff have the skills to apply the program or activity level. Participants Friedman results-based accountability examine the implications of this distinction methodology, endorsed by the Human for cause-effect relationships, and learn Services CEO’s Group how the two approaches align with the NSW • ability to review and improve the Treasury results and services planning agency’s results logic for use in results budget process. They apply the model to and services plans that underpin the real-life case studies, and present and budget process analyse programs from their own agencies. • aligned planning, evaluation and CONTACT DETAILS For further information or to receiv budgeting processes Program evaluation

Program evaluation

contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

Customised Agency Programs also offer: • • • •

To register go to www.nsw.ipaa.org.au

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

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If you like this course you could also consider:

PRE-COURSE REQUIREMENTS

Effective stakeholder engagement: an introduction Diploma of Government (Project Management) PSP51304

Project management experience as a project officer or project manager

Project management: advanced

Maps to Capability Stream: Capacity to deliver

Overview This workshop builds on participants’ project management skills with advanced tools and practical techniques.

Course Content

Project management: advanced

This workshop covers content in the Project Management Body of Knowledge (PMBOK). It uses the project lifecycle as a framework and focuses on the use of practical project management tools and techniques. The workshop covers the nine essential project management functions and emphasises strategic project management, planning, risk management and problem solving to ensure project outcomes are achieved within quality, time and budget requirements. The workshop is highly interactive and allows participants to apply the skills to current projects.

Course Outcomes Attendees will be able to:

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• identify the skills and attributes of a successful project manager, and the roles and responsibilities of the project manager and team member • manage the overall scope of a project in the context of organisational strategy and goals, schedules, budgets, risk and contracts, to achieve agreed outcomes for clients/sponsors and stakeholders • apply scope management through conducting project authorisation and project scope definition activities, and guide the application of scope controls

CLASS SIZE: 20

• assess time management outcomes, and determine, implement and control project schedules, and determine, monitor and control project costs • develop individuals and teams into a cohesive project team with the common purpose of meeting project objectives, including determining the resources required for project tasks, and selecting and developing people • manage project communications to aid decision making and the achievement of project objectives • identify project risks, apply risk management strategies and actions, and monitor and control project risks • evaluate and close projects.

Benefits to you • guidance in choosing the best approach to achieve project goals and in drawing on a range of tools and techniques • familiarity with advanced project management tools and techniques that can be applied directly to work projects • confidence to manage complex projects

Benefits to the organisation • staff skilled in using the project lifecycle as a framework, and practical project management tools and techniques • projects managed strategically and within time and budget requirements • improved project management capability

COSTS^

FACILITATOR/S

Patricia Healy

MEMBER

$968

LENGTH

Two Days

GROUP BOOKING

$990

TIME

9.00am - 5.00pm

NON-MEMBER

$1034

VENUE

Bligh House

DATE

28MAR + 29MAR, 19SEP + 20SEP

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Project management: advanced Diploma of Government (Project Management) PSP51304

Project management: an introduction Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This course covers content in the Project Management Body of Knowledge (PMBOK). It uses the project lifecycle as a framework and focuses on the use of practical project management tools and techniques. This workshop is for anyone who needs to manage large or small projects, team members who need to ensure that the goals of the project are achieved, those who are new to project management and those who have managed projects in the past and want to ensure that their approach and methodology are sound.

Attendees will be able to:

Course Content The program provides a background in essential project management functions and covers key activities across the project lifecycle. The course emphasises the importance of scoping and planning, risk management and problem solving to ensure project outcomes are achieved within time and budget requirements. The program is highly interactive and allows participants to apply the skills to current projects.

• understand the role of a project manager • establish and work through the phases of a project • develop an effective project scope • use project management and planning tools, including Gantt charts and critical path analysis to plan and prioritise work • identify the risks in a project and develop strategies to minimise risk • use effective communication strategies with all project stakeholders throughout the project • close and evaluate a project.

N S

Benefits to you • project management terminology, tools and techniques learnt • more effective manager of work based projects

Benefits to the organisation • access to project management skills • engagement in easier and more effective planning, including prioritising and reporting on project progress • improved project outcomes

Project management: an introduction

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Patricia Healy

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

DATE

14FEB, 02JUN, 20OCT, 06DEC - Bligh House 06APR, 04AUG - Parkroyal Parramatta

To register go to www.nsw.ipaa.org.au

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^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Diploma of Government (Management) PSP51104 Essentials for new managers

Public Sector Management Program

M L

Maps to Capability Stream: Direction, Capacity to deliver

Overview

What the program offers

The ‘Public Sector Management Program’ is a university-accredited graduate certificate program administered by IPAA NSW on behalf of NSW Department of Premier and Cabinet, and is a national joint venture across all jurisdictions.

The program offers the skills and knowledge that middle managers need in order to move into more senior management roles within the public sector. Upon completing the program, students achieve a Graduate Certificate in Public Sector Management from Flinders University. The program offers practical training, information sharing, networking, relevant curriculum and a supportive learning environment led by qualified facilitators.

This program is designed for mid-level public sector employees from commonwealth, state/territory and local governments and current and aspiring managers.

Course Content Public Sector Management Program Public Sector Management Program

Public Sector Management Program

There are three face-to face-classes for each of the four units. Two assignments must be submitted for each Unit. The course is designed to be completed sequentially, and must be completed within a two-year enrolment period.

The program comprises four units: • Unit 1: Managing up: The framework of public sector management • Unit 2: Managing out: The public sector in the community • Unit 3: Managing in: Ethics and career management in the public sector • Unit 4: Managing down: Operational management in the public sector.

THERE ARE APPROXIMATELY SIX NEW COURSES RUN ANNUALLY. You will be contacted about the next available starting date when your application has been submitted online at: http://www.dpc.nsw.gov.au/public_employment/education_and_training/psmp

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To register go to www.nsw.ipaa.org.au

PSM Program structure UNIT 1

UNIT 3

Managing up: The framework of public sector management

Managing in: Ethics and career management in the public sector

• The Australian political and legal system • Responsible government and public management • Federal–State relations • Political, ethical and organisational accountability • Understanding recent public sector reform initiatives • Projecting the emerging future • Coordination and the global challenge of managing up UNIT 2 Managing out: The public sector in the community • The Managing Out imperative • Networks, contracts and policy communities • Citizens, clients and stakeholders • Participation and accountability • Whole-of-government • Network delivery and e-government • Managing relationships in a network environment • Managing the media and public relations • Managing Out in practice • Case studies in Managing Out

• Personality • Values, attitudes and ethics • Emotional intelligence • Capability and learning • Career self-management • Motivation and goal-setting • Personal efficiency and priority management • Information analysis for problem solving and decision making • Case study in managing out UNIT 4 Managing down: Operational management in the public sector • Strategic management • Organisation structure and culture • The learning organisation and knowledge management • The budget cycle and financial management • Strategic human resource management • Performance management • Leadership and teams • Job satisfaction and motivation • Change management • Project management

CLASS SIZE: 18 TIME

9.00am - 5.00pm

VENUE

Level 14 Bligh House

DATE

See box

LENGTH

1 Day - Orientation and writing workshop 12 Days - Course delivery 3 days per unit

To register go to www.nsw.ipaa.org.au

COSTS^ EVERYONE

$7,500

^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Diploma of Government (Financial Services) PSP50504 Program evaluation

Results and services plans: developing results logic

Maps to Capability Stream: Direction

Overview

Course Outcomes

This program provides some of the skills and knowledge required to support NSW Government agencies in developing Results and Services Plans. It focuses on the results logic approach, outlined in the NSW Treasury Policy and Guidelines Paper TPP04-4. This workshop is for staff in agencies who are responsible for developing results logic and Results and Services Plans, who are involved in strategic planning and/or performance measurement and who are accountable for delivering budget and financial services.

Attendees will be able to:

Course Content Results and services plans: developing results logic

Results and services plans: developing results logic

HERE

• increased skills in developing results logic • increased understanding of the links between planning and the budget process • more confidence in linking an agency’s strategic plan with internal business planning

Benefits to the organisation • alignment of planning, budgeting and performance reporting to RSP requirements • clearer articulation of agency results CONTACT DETAILS and services

For further information contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

Benefits to you

Customised Agency Programs also offer: • • • •

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

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This workshop offers an overview of the requirements of Results and Services Plans, and the construction of results logic and its alignment with government priorities. It gives hands-on experience in developing results logic and offers links to agencies’ planning and evaluation systems. The workshop also provides an overview of Mark Friedman’s results-based accountability model and how it can support RSP-based reporting systems. Participants develop results logic for a case study and then review their own agency’s results logic. The Friedman model is also demonstrated through real-life case studies.

• build a sound understanding of Results and Services Plans and the NSW Government strategic management cycle • understand the concept of results logic and how it can be used to explain linkages to State Plan priorities • review and strengthen their agency’s results logic • understand the links between Results and Services Plans and agencies’ planning and reporting systems.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Corporate governance Diploma of Government (Management) PSP51104

Risk management

Maps to Capability Stream: Direction

Overview

Course Outcomes

This workshop provides answers to the key questions facing managers, technical staff and business stakeholders responsible for risk management.

Attendees will be able to:

Course Content This workshop offers an introduction to risk management and an explanation of standards associated with risk management, and establishes how to use operational risk management as part of good government/corporate governance. Participants learn how to calculate operational risk capital, identify and measure operational risks and develop strategies for mitigating risk, and are given an overview of regulatory requirements in risk management. A key feature of this workshop is the use of case studies to cement the theoretical learning.

• define risk management • identify why it is important to manage risks • understand the need for an integrated approach to strategic risk identification • develop a risk assessment process • determine risk treatment methods • develop, implement and monitor risk management plans.

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Benefits to you • good understanding of risk management • development of risk assessment processes • ability to handle risks

Benefits to the organisation • increased staff awareness and understanding of risk management and how to identify, monitor and reduce risk • risk management is managed in accordance with national and international standards • successful development and implementation of risk management plans

Risk management

CONTACT DETAILS For further information or to receiv contact IPAA NSW: Tel: 02 9228 5225 Fax: 02 9241 1920 info@nsw.ipaa.org.au www.nsw.ipaa.org.au

Customised Agency Programs also offer: • • • •

To register go to www.nsw.ipaa.org.au

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

CUSTOMISED AGENCY PROGRAM

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If you like this course you could also consider: Taking good minutes Modern business writing

Running great meetings

N S

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop will help participants run meetings as effectively as possible. It is targeted at those who want practical ideas to make meetings more productive, skills to manage difficult meetings and ideas for increasing participation.

Attendees will be able to:

Course Content This workshop teaches participants how to structure for the meeting cycle. It gives a step-by-step guide to running productive meetings, ways of managing difficult behaviour in meetings, strategies to deliver outcomes, time-saving tools, including an agenda structure, and ideas for adding variety to a meeting.

Running great meetings

• plan for an effective meeting and write an effective agenda • get participants to meetings on time • keep meetings to a minimum • keep discussions on track • manage difficult and unproductive behaviour in meetings • increase participant involvement • evaluate a meeting or committee’s effectiveness • manage virtual meetings.

Benefits to you • knowledge of the cost of meetings and ideas for running more productive meetings • tools to make organising and running meetings easier, and modern methods for minute taking • choices about how best to structure and run a meeting, and practical strategies to keep control of meetings

Benefits to the organisation • fewer meetings • meetings that are well planned • meetings that achieve outcomes

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CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 4.30pm

NON-MEMBER

$627

VENUE

Bligh House

DATE

19JUL

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Writing: punctuation and grammar for the modern workforce Modern business writing

Speech writing made easy Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

The workshop helps participants write a speech or speech notes that are interesting. It gives a step-by-step guide for writing a work-related speech. It shows how to generate interesting ideas for the opening and closing as well as giving a variety of structures to build a speech around. Participants will also critique parts of famous speeches to learn successful techniques they can adapt for their use.

Attendees will be able to:

Course Content The workshop covers the nature of speeches, where to get good ideas for the speech, how to start and finish as well as how to structure the speech. The workshop also explores how to find out what the speaker wants, what factors must be taken into consideration, how to suit the speech to the audience and the occasion, and how to write speech notes.

• identify the key characteristics of a speech • understand the way the speaker and the occasion interact • write a strong opening and closing • structure their speech to suit their purpose • make their speech interesting • write a speech the speaker will feel comfortable giving.

N S M

Benefits to you • more confidence and skills in preparing interesting speeches and speech notes • less time spent on speech writing

Benefits to the organisation • staff prepare useful drafts that require less rewriting • speech writing is less time consuming

Speech writing made easy

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 4.30pm

NON-MEMBER

$627

VENUE

Bligh House

DATE

21JUN

To register go to www.nsw.ipaa.org.au

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^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Modern business writing Presentation skills

Speed reading: unload your reading overload

N S M L Speed reading: unload your reading overload

Speed reading: unload your reading overload

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop helps participants read up to five times more quickly, and to better understand what they read.

Attendees will be able to:

Course Content This workshop is for people who want to improve their reading speed. It explores the four secrets of speed reading, SpeedView tools – reading at the appropriate rate for best comprehension, how to approach and deal with business documents and how to find key information accurately and retain it longer. It assists participants to maximise output by adjusting the way they take in information, and by giving them memory triggers and a well-defined action plan. Throughout the workshop there are extensive practical exercises.

• read business documents two to five times more quickly with improved comprehension • understand the strategies for becoming a speed reader for life • use techniques that are in sync with the way the brain prefers to input information • apply the best strategy to reading any type of document.

Benefits to you • ability to read two to five times more quickly with improved comprehension • significantly improved output-to-input ratio • access to essential information more quickly and with longer retention

Benefits to the organisation • significant reduction in the amount of time staff spend reading hard copy documents • improved employee response time

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CLASS SIZE: 20

COSTS^

FACILITATOR/S

Tom Schymitzek, Sharon MacNevin

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

VENUE

Christie Conference Centre

DATE

19MAY

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Improving your workplace effectiveness Essentials for new managers

Springboard: women’s development program Maps to Capability Stream: Direction

Overview

Course Outcomes

This award winning workshop offers participants a proven program of development that works. The workshop aims to enable participants to take action toward their goals in small positive steps, make positive decisions about their personal and work options, and enhance performance.

Attendees will be able to:

Course Content Springboard is unique in that the participants set their own agendas for change. The workshop gives participants the ideas and skills to take control of their lives as well as the boost in self confidence to start making things happen. Springboard is delivered as a blended learning workshop over four months. It consists of three interactive workshops held three to four weeks apart, with comprehensive self directed learning between workshops making use of a substantial workbook, and utilising support and developing networks. Using these methods, participants gain information, practice and constructive support.

CLASS SIZE: 20

• have increased confidence • set and achieve work and/or personal goals • become more focused and decisive • learn to value themselves and their abilities more • be more clear on their direction • have greater engagement at work.

Benefits to you • recognition of strengths, skills, capabilities and achievements • increased emotional intelligence through better emotional control and using assertive behaviours • projection of a positive image, and improvement in visibility and the ability to market yourself with ease

Benefits to the organisation

Springboard: women’s development program

• staff with more awareness, confidence, maturity, sensitivity and job satisfaction • motivated staff who give more to, and get more from their work • cooperative working relationships and customer interactions

COSTS^

FACILITATOR/S

Melanie Wass

MEMBER

$1771

LENGTH

Four Days

GROUP BOOKING

$1815

TIME

9.00am - 5.00pm

NON-MEMBER

$1903

VENUE

Bligh House

DATE

31MAR + 29APR + 26MAY + 30JUN

To register go to www.nsw.ipaa.org.au

N S

Springboard: women’s development program

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^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Diploma of Government (Management) PSP51104 Leading bold change

Strategic thinking: resolving vital business challenges

M L

Maps to Capability Stream: Direction

Overview This workshop involves the application of a groundbreaking model of strategic thinking to dramatically improve participants’ skill levels as problem solvers, leaders and managers.

Course Content

Strategic thinking: resolving vital business challenges

The workshop shows how strategic thinking can dramatically improve individual, team and organisational performance and competence. Skills in facilitating change are sharpened by sparking greater imagination, creativity and know-how, and establishing new methods for consultation. The workshop explores ways of reflecting on vital issues and implementing better actions by thinking more strategically, and keeping in touch with and adapting to change. It gives a broader understanding of public sector reform and offers an improved ability to think outside the square and adapt to surprise, ambiguity and uncertainty.

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Benefits to you • broadened understanding of complex and difficult issues and improved research, learning and leadership skills • more confidence in strategic thinking and new skills in planning, consultation and problem solving • improvement in your ability to achieve results

Course Outcomes

Benefits to the organisation

Attendees will be able to:

• staff think more smartly on business challenges and stimulate new action and different solutions • staff are more empowered and creative in decision making and break the cycle of never being able to resolve tough issues • staff can anticipate upcoming problems and contingencies and improve business networks and knowledge resources

• understand the dynamics of strategic thinking and regularly create new systems to stimulate discovery • use a range of tools, models and skills to assist critical inquiry, leadership and teamwork

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• better align with broader strategic directions • anticipate change and develop techniques to reduce uncertainty, risk and ambiguity • build personal networks and improve expertise, support and awareness • use the Web to search for emerging trends and challenges • influence key stakeholders and inspire decision makers on important issues, and explore how mental preferences can develop strategic thinking capability • draft a personal action plan that applies the lessons learnt in the workshop.

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Alastair Rylatt

MEMBER

$968

LENGTH

Two Days

GROUP BOOKING

$990

TIME

9.00am - 5.00pm

NON-MEMBER

$1034

VENUE

Bligh House

DATE

25JUL + 26JUL

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Running great meetings Modern business writing

Taking good minutes Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop gives participants sensible and practical strategies to take minutes. It helps them to cut down on wasted time and to know what to put in and what to leave out of minutes.

Attendees will be able to:

Course Content This workshop looks at the whole process from keeping the committee file and writing a sensible and practical agenda to sending out the minutes and the action sheet. Participants look at many sets of minutes to give them ideas about how best to structure the minutes for each committee they work with. They take a number of short sets of minutes from meetings and get some really good ideas about how they could have done them more simply.

• know the compulsory elements of minutes • understand some of the implications on minutes of the Government Information Public Access Act (2009) • have three useful structures for taking minutes of an item • know how to take minutes of an argument • know how to manage all those technical terms and acronyms • have many templates to choose from • have a good idea about how improve their skills after they leave the course.

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Benefits to you • clear idea of what you must keep records of • increased skills in listening for the key facts • strategies to manage those difficult meetings

Taking good minutes

Benefits to the organisation • fewer risks to the agency from inappropriate content in minutes • more useful minutes • more productive staff

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Greg Masters Dennise Harris

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm 4.30pm

NON-MEMBER

$627

DATE DATE

05APR Bligh House, 16MAR,- 23NOV - BlighSydney House, Sydney 24MAY Christies Conference 15JUN - Parkroyal ParramattaCentre 30AUG - Christies Conference Centre

To register go to www.nsw.ipaa.org.au

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^Includes GST and are subject to change Cancellation Policy details (page 121)

If you like this course you could also consider: Diploma of Government (Management) PSP51104 Expanding your leadership capabilities

Teams: utilising individual differences for high performance

N S M L Teams: utilising individual differences for high performance Teams: utilising individual differences for high performance

Teams: utilising individual differences for high performance

Maps to Capability Stream: Organisational Culture, Direction

Overview By better understanding the contributions that individuals bring to teams and the roles that they play, teams are able to leverage their differences and lift their performance. Teams also become more aware of the roles that need to be covered in the team. The Belbin® Team Roles instrument identifies nine clusters of behaviour, termed team roles. Each team role has its particular strengths and allowable weaknesses, and each has an important contribution to make to the team. Participants receive individual and team reports which include the individual’s own Team Role preferences. Most participants have 3 or 4 preferred roles which can be adopted or eschewed as the situation requires. Alternatively, teams who want to understand better the interplay of personality types in the team, choose the MBTI®. The purpose of MBTI® personality inventory is to make the theory of psychological types understandable and useful. The essence of the theory is that much seemingly random variation in the behaviour is actually quite orderly and consistent, being due to basic differences in the ways individuals prefer to use their perception and judgment. The MBTI® is the most widely used psychological assessment tool and frequently used in business by individuals and teams.

Course Content

HERE

Attendees will be able to: • identify their own team roles or types as well as understand the characteristics of other roles or types in the team • understand and utilise individual differences on the team, turning potential disharmony into constructive conflict • review their team operations in light of the model and instrument chosen for the workshop • achieve better results in the teams in which they operate.

Benefits to you • heightened self understanding and better use of individual strengths • increased understanding of colleagues • better approaches for resolving conflict in the workplace

CONTACT DETAILS For further information contact IPAA NSW: teams which achieve their goals Tel: 02 9228 5225 more efficiently and faster Fax: 02 9241 1920 enhanced team performance throughinfo@nsw.ipaa.org.au use of constructive conflict www.nsw.ipaa.org.au

Benefits to the organisation •

The workshop includes exploration of the team and how it operates, along with an understanding of the particular instrument

•

Course Outcomes

Customised Agency Programs also offer: • • • •

T R N AC FO TIO NT W MA CO NS OR AA F IP E IN OR M

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chosen (Belbin® Team Roles or Myers-Briggs Type Indicator®) and the particular characteristics that attach to each role or type. Each of the roles or types is explored and its characteristics identified. Participants experience directly how the roles or types operate within their team and are given the opportunity to plan how they can implement their deepened understanding to achieve better functioning and team performance, individually and collectively. Workshop activities are tailored to the particular composition of the team and its specific requirements.

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Policy process Writing in the public sector: an introduction

Understanding government: inside government Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This course is for those who are new to the public sector and need an overview of how it works or have a new job where they need a better grasp of government processes.

Attendees will be able to:

Course Content Success in the public sector requires an appreciation of the public sector context and its origins. Managers and people involved in policy development must have a thorough understanding of how government and the policy process work. This course provides an overview of the evolution of the system of government in Australia and examines the recent public sector reform agenda which has reshaped the role and functions of government. Participants have the opportunity to consider differences between the public and private sectors which derive from the inherently political environment of operating in the public sector. The course examines the implications of these differences for the current and future role of the public sector manager.

• understand the development of Australia’s system of government and its constitutional and legislative framework • understand the electoral system and parliamentary processes and responsibilities of Commonwealth, State and Local government • be familiar with the machinery of government, including the role of central agencies and ministers’ officers • identify similarities and differences between the public and private sectors • understand government reforms and the new notion of government • apply accountability requirements, including prescription and enforcement of ethical standards and practices.

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Benefits to you • better understanding of the context of your work and its relationship to the government structure • thorough understanding of the machinery of government

Understanding government: inside government

Benefits to the organisation • staff develop a sound understanding of how government works, government reforms and the new notion of government • increased understanding of the machinery of government

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Greg Masters

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

DATE

05APR - Bligh House 24MAY - Christie Conference Centre

To register go to www.nsw.ipaa.org.au

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^Includes GST and are subject to change Cancellation Policy details (page 121)

100

If you like this course you could also consider: Modern business writing Writing: punctuation and grammar for the modern workforce

Writing Premier’s Public Sector Award nominations

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Writing Premier’s Public Sector Award nominations

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Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

The Writing PPSA nominations workshop outlines the key areas, concepts and approaches to writing a Premier’s Public Sector Award nomination. It provides the basic principles that are expected in a PPSA nomination.

Attendees will be able to:

Course Content

Benefits to you

This workshop is aimed at officers charged with completing the PPSA nomination forms for their agency. It gives an overview of what is expected and how to prepare succinctly the information that will be contained in the nomination. This workshop covers the four key areas of writing a Premier’s Public Sector Award nomination: Preparing the nomination; Writing successful nominations; Writing plain English; Common writing problems.

• knowledge of what to include in a PPSA nomination • tips and tricks for a PPSA nomination

• complete the nomination form successfully • write using the format provided • use plain English to convey a message • write accurately.

Benefits to the organisation • knowledge of what the selection panel is looking for in a nomination • best chance at winning a PPSA nomination

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Bernadette Harris

MEMBER

$451

LENGTH

Half Day

GROUP BOOKING

$462

TIME

Morning or Afternoon session available

NON-MEMBER

$473

VENUE

Bligh House

DATE

08AUG - 9.00am -12.30pm 08AUG - 1.00pm -4.30pm

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Modern business writing Developing and writing operational policy and procedures

Writing briefing materials for ministers and executives Maps to Capability Stream: Capacity to deliver

Overview Participants learn valuable tips for preparing briefing materials for ministers, ministers’ offices and executives. They learn from an experienced writer of briefing materials.

Course Content This workshop is aimed at staff involved in writing briefing materials or coordinating the writing of ministers and executives, including briefings, submissions, responses to parliamentary questions and house notes. This workshop combines practising writing techniques with learning about departmental, inter-agency and parliamentary processes in which briefing materials are used. It uses real-life scenarios and case studies. Participants receive models and checklists for future use and observe and ‘deconstruct’ a session of Question Time on video.

Course Outcomes Attendees will be able to: • understand how ministers and executives use briefings • understand how ministers, ministers’ staff and executives view briefings and what they regard as a good brief • assemble appropriate content and sources of information for briefing documents

• structure briefings according to logical principles and model templates • write timely, succinct briefings that meet the needs of ministers and executives • identify potential risks and opportunities when writing briefing materials • enhance their professional presence and personal influence through improved presentation skills.

Benefits to you • sound framework and models for writing effective briefings • understanding of how ministers and executives use briefings • ability to provide ministers and executives with effective briefs

Benefits to the organisation • increased staff skills and confidence in writing briefs • staff able to develop and write briefs appropriate for the intended audience, so avoiding problems that can otherwise occur

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dr Ida Vincent

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 5.00pm

NON-MEMBER

$627

DATE

15MAR - Parkroyal Parramatta 30AUG, 24NOV - Christie Conference Centre

To register go to www.nsw.ipaa.org.au

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Writing briefing materials for ministers and executives

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If you like this course you could also consider: Writing: punctuation and grammar for the modern workforce Modern business writing

Writing in the public sector: an introduction

N S

Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop provides the basic principles for writing for the public sector.

Attendees will be able to:

Course Content

Writing in the public sector: an introduction

This workshop gives participants structures for letters, submissions, memos, short reports, minutes and emails, a clear idea of how they need to write at work and an easy guide to editing their work. Participants practise applying the rules and have models, samples, tips, sheets and checklists to take back to their desks. The workshop also provides participants with easy-to-follow guides and templates and easy references to use when they get worried in the future.

• write a straightforward letter using a modern style • write a persuasive submission to buy or change something • prepare a short problem solving report • write effective emails • write a memo that will be read and understood.

Benefits to you • structure for your letters, submissions, memos, reports • time saved and confidence gained • ability to write concisely and keep your documents to a page

Benefits to the organisation • staff write letters, emails, reports that are not a risk to the agency and will be efficient and effective • staff will know the importance of using the agency’s templates and style guides • senior staff spend less time editing draft responses

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CLASS SIZE: 20

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 4.30pm

NON-MEMBER

$627

DATE

21FEB, 07APR, 09AUG - Bligh House 08JUN - Parkroyal Parramatta 08NOV - Christie Conference Centre

^Includes GST and are subject to change Cancellation Policy details (page 121)

To register go to www.nsw.ipaa.org.au

If you like this course you could also consider: Writing in the public sector: an introduction Modern business writing

Writing: punctuation and grammar for the modern workforce Maps to Capability Stream: Capacity to deliver

Overview

Course Outcomes

This workshop provides participants with a refresher course in modern punctuation and grammar. The workshop uses the public sector workplace as a context for discussing these principles, answers writing questions and gives tips and strategies to use back at the workplace.

Attendees will be able to:

Course Content This workshop covers the basic labels of English: nouns, pronouns, verbs, adjectives, adverbs, conjunctions, tenses and how they have to work together to make sense. It gives participants a basic structure of a sentence, explains how to punctuate correctly and provides a simple explanation of passive and active voice and when to use them. It explains the differences between written and spoken English and gives an interesting outline of modern English. Participants embark on a discussion of who sets the rules about what is right and wrong and discover what is wrong with ‘between you and I’, ‘it’s’ and many other common errors.

CLASS SIZE: 20

• know the difference between good modern English and nit-picking • notice mistakes in writing samples and correct them • make their sentences internally consistent • punctuate sensibly and confidently • avoid common errors in their own writing • manage apostrophes and dot points.

Benefits to you • clearer understanding of modern English and a grounding in basic grammar and punctuation • ability to edit your own work more professionally • knowledge of what matters and what doesn’t Writing: punctuation and grammar for the modern workforce

Benefits to the organisation • staff will write more quickly and confidently and get more of their writing right the first time • less editing and re-editing of documents • staff will be able to resolve their own writing problems

COSTS^

FACILITATOR/S

Dennise Harris

MEMBER

$594

LENGTH

One Day

GROUP BOOKING

$605

TIME

9.00am - 4.30pm

NON-MEMBER

$627

VENUE

Christie Conference Centre

DATE

03AUG

To register go to www.nsw.ipaa.org.au

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Recognition of Prior Learning (RPL) Would you like your work and life experience rewarded by receiving a nationally recognised qualification? We value your work and life experiences, projects you have completed, goals you have obtained and short courses you have attended. IPAA NSW can assist you to convert your life experience to any of the following qualifications:

• Diploma of Government PSP50104 • Diploma of Government (Financial Services) PSP50504 • Diploma of Government (Management) PSP51104 • Diploma of Government (Project Management) PSP51304 • Diploma of Government (Contract Management) PSP51504 • Diploma of Government (Procurement and Contracting) PSP52510 • Diploma of Government (Policy Development) PSP51404 • Advanced Diploma of Government PSP60104 • Advanced Diploma of Government (Financial Management) PSP60304 • Advanced Diploma of Government (Management) PSP60504 • Advanced Diploma of Government (Strategic Procurement) PSP60704

For more information and more detail on any of these options contact IPAA NSW via email info@nsw.ipaa.org.au or phone 02 9228 5225.

• Advanced Diploma of Government (Procurement and Contracting) PSP61210 • Diploma of Management BSB51107 • Advanced Diploma of Management BSB60407 • Diploma of Purchasing BSB51507 • Certificate IV in Project Management BSB41507 • Certificate IV in Government (Procurement) PSP41304 • C ertificate IV in Government (Procurement and Contracting) PSP42410 • D iploma of Project Management BSB51407 • D iploma of Human Resource Management BSBHRM50607

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IPAA will be happy to arrange at no charge a five minute telephone consultation with one of our highly experienced consultants. Our no stress, time efficient recognition process will be explained to you. Applicants are eligible for multiple qualifications. We encourage you to call to convert your life experience into one or more qualifications. IPAA NSW is working in a partnering arrangement with Registered Training Organisation Major Training Services Pty Ltd (RTO ID No 90748).

Diplomas IPAA NSW, in a partnering arrangement with two Registered Training Organisations (RTO) Major Training Services Pty Ltd (RTO ID No 90748) and Harris Bromly Pty Ltd (RTO ID No 90182) offers a range of nationally recognised public sector qualifications as public programs that include: • Diploma of Government (Policy Development) PSP51404 • Diploma of Government (Financial Services) PSP50504

Fees (incl. 10% GST)

• Diploma of Government (Project Management) PSP51304

Portfolio based assessment for Certificate IV and Diploma level courses

• Diploma of Government (Management) PSP51104

Non IPAA NSW members IPAA NSW members

$2,255 $2,200

Portfolio based assessment for Advanced Diploma level courses

Non IPAA NSW members IPAA NSW members

$2,750 $2,695

Desk assessment for Certificate IV and Diploma level courses*

Non IPAA NSW members IPAA NSW members

$2,805 $2,750

Desk assessment for Advanced Diploma level courses*

Non IPAA NSW members IPAA NSW members

$3,135 $3,080

Phone IPAA NSW on (02) 9228 5225, or see our website at www.nsw.ipaa.org.au for more information.

QUALIFICATIONS

Qualifications

These qualifications are available for individual registrants through public workshops in Sydney or can be delivered in the workplace. Workplace delivery as a Customised Agency Program can incorporate agency policy and procedures and work based projects specific to the agency.

Graduate Certificate IPAA NSW, on behalf of NSW Department of Premier and Cabinet, offers the nationally accredited Public Sector Management Program. Graduates achieve a Graduate Certificate in Public Sector Management from Flinders University SA. The PSMP is conducted as a public workshop in the Sydney CBD.

The fees quoted are for assessment in the Sydney Metropolitan area; if you wish to undertake a desk assessment in a regional area, you will be invoiced for travel costs (at the actual rate) for an assessment officer to visit your location. *

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Bligh House

Christie Conference Centre

Martin Pl

Loftus St

o ’C

Martin Place

Level 3, Bligh House 4-6 Bligh Street, Sydney

Christie Conference Centre 3 Spring Street, Sydney

From Circular Quay train station

• Walk south up Loftus St • Veer left at Bent St • Turn right in to Bligh St

• Walk south up Loftus St • Turn right in to Bent St • Continue 1 block (venue on corner of Bent, Gresham and Spring Sts)

From Wynyard train station

• Exit to Hunter St via the Hunter Connection, turn right and walk east OR Exit to George St, turn left and walk north, and turn right in to Hunter St • Cross Pitt and O’Connell Sts • Turn left in to Bligh St From Martin Place train station

• Exit to Castlereagh St, turn left and walk north • Cross Hunter St • Bligh St is ahead of you (Castlereagh joins Bligh at this intersection) Car parking stations

• Sofitel Wentworth in Bligh St • Bent St

From Wynyard train station

• Exit to Hunter St via the Hunter Connection, turn right and walk east OR Exit to George St, turn left and walk north, and turn right in to Hunter St • Turn left in to Pitt St • Take the right fork in to Spring St • Continue 1 block (venue on corner of Bent, Gresham and Spring Sts) From Martin Place train station

• Exit to Elizabeth St, turn left and walk north to Bent St • Turn left in to Bent St after crossing at the lights • Continue down Bent St (venue on corner of Bent, Gresham and Spring Sts) Car parking stations

• Bent St • Sofitel Wentworth in Bligh St

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Phillip St

ter S

Martin Pl

lip St

Bl Hun

igh

lip St Martin Place

Young St

Pitt St

Gresha

Phil

Hunter Connection

e nn

Hunter St

Wynyard Station

George St

Elizabeth St

Phillip St

Phil

ter S

rin

St igh Bl

Hun

Castlereagh St

George St

Hunter Connection

Pitt St

Hunter St

o ’C

Bridge St

Castlereagh St

S ll

Elizabeth St

e nn

Wynyard Station

Pitt St

York St

Loftus St

rin

Grosvenor St

Bridge St

George St

Loftus St St

Circular Quay

Young St

Pitt St

Gresha

Grosvenor St

George St

Circular Quay

York St

IPAA NSW COURSE VENUES

How to get to IPAA NSW course venues

Erby

att aR

ive r

Georg Harw ood

e St

Mars

Dar cy S h St

Ar gy

Clearly Business Camp

bell S

Hay S

Pitt St

Park er

Park e

r Ln

Capitol Square

• Phillip St, Parramatta • Erby Pl., Parramatta • Marsden St, Parramatta

Parramatta Station

le S

Churc

Car parking stations

Castlereagh St

den S t

Macqu arie Ln Macqu arie St

Civic

r wo nt

e Av

e W

Barlo w St tt

Reservoir St

• Hay St • Goulburn St Parking Station, corner Goulburn and Elizabeth Sts

Elizabeth

Central

Av e

• Exit to Eddy Ave • Cross Eddy Ave • Walk north across Belmore Park • Cross over Hay St to venue (entrance in Hay St) Car parking stations

Belmore Park

Clearly Business, The Training Room, Level 19, 323 Castlereagh Street, Sydney From Central train station

Foster St

From Parramatta train station

• Exit to Darcy St, turn left and walk west OR Exit to Argyle St, turn right and walk west • Turn right in to Church St • Turn right in to Phillip St

Mars

den S t

C hu rch S

Par ram

Phillip

IPAA NSW COURSE VENUES

Parkroyal, 30 Phillip Street Parramatta

Parkroyal Parramatta

Central

McKell Building Camp b Hay S

Pitt St

St Park er

Park e

r Ln

Capitol Square

Castlereagh St

ell St

r wo nt

e Av

e W

From Central train station Foster St

Barlo w St Reservoir St

Belmore Park

Ed Central

Elizabeth

Av e

Level 4, McKell Building 2-24 Rawson Place, Sydney • Exit to Eddy Ave • Cross Eddy Ave to Belmore Park • Walk west down Eddy Ave to the Pitt St traffic lights • Cross the road to the venue directly in front of you Car parking stations

• Hay St • Goulburn St Parking Station, corner Goulburn and Elizabeth Sts

Central

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COURSE FACILITATOR PROFILES

Dr Peter Abelson Dr Peter Abelson is a Director of Applied Economics P/L, a Visiting Scholar at the University of Sydney, and Adjunct Professor of the Australian and New Zealand School of Government. He is a principal economic advisor to NSW Treasury. In recent years he has run several workshops on cost-benefit analysis for the Victorian Department of Infrastructure as well as for the Economic Society of Australia (NSW branch). His consulting work in areas such as transport, urban and environmental issues, health, and education economics includes many cost-benefit studies. Peter re-drafted The Handbook of Cost-Benefit Analysis for the Department of Finance which was republished in January 2006. He is the author of Public Economics: Principles and Practice (2008), which is the leading text in this field in Australia.

Sarah Barlow Sarah Barlow B.A. (Hons.), has a background in communication, business development, sales and account management. She works with organisations to enhance performance providing knowledge, skills and practices that add value. Sarah qualified as a trainer with Dale Carnegie TrainingÂŽ, one of the largest global training organisations. Working across different levels, she has completed assignments in Australia, the UK and Europe for organisations of all sizes including leading global brands and public sector services. Sarah uses a pragmatic approach connecting proven solutions with real challenges and unlocking potential on an individual and organisational level. Sarah has won a UK award for coaching and her professional interests include executive balance to achieve high-level performance. She has been invited as a guest speaker at various conferences and events.

Paul Barnes Paul Barnes, BA(Hons), GradDipEd, has been designing and delivering high quality, relevant and effective financial training to State and Commonwealth public sector organisations since 1989. Paul has worked with numerous agencies on a wide range of financial management and accounting projects. Paul is co-author of two financial management textbooks published by the New South Wales University Press.

Fiona Barnes Fiona Barnes holds formal qualifications in the field of Human Resource Management, Human Resource Development and Procurement. She brings a dynamic presentation style to her training, specialising in Procurement and Contract Management. Fionaâ&#x20AC;&#x2122;s career has consisted of extensive Purchasing and Contract Management positions for the public and private sectors as well as over 17 years of training experience. Fiona is a highly regarded consultant to several public and private sector organisations on the procurement process. Fiona has developed a wide skill base during her career and is an experienced public speaker and trainer who is able to draw on her experiences to ensure the training remains interesting and relevant for all course participants. She has designed and delivered tailored Contract Management, Simple Procurement, Tender Preparation and Bid Evaluation training Australia wide.

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Dr Roy Bartonâ&#x20AC;&#x2122;s work includes Value Management, Risk Management and co-operative contracting on major projects, as well as working with groups of people across all levels of organisations on problem-solving, strategic planning and change. He has been involved with Gateway in NSW since its inception and was part of the team that put together the initial Gateway documentation. Roy has since worked closely with the Gateway Team in Treasury, providing advice on education and training as well as delivering short courses in Gateway and coaching Gateway reviewers through simulation workshops.

Martin Bass Martin Bass has 17 years experience in stakeholder engagement in his capacities as local government manager and independent consultant. Martin has developed broad skills, knowledge and experience in planning and managing innovative and effective stakeholder engagement programs and has sound understanding of the theoretical and practical elements of stakeholder engagement. In his consulting role Martin works principally with local and State government agencies, designing and implementing stakeholder engagement and strategic planning activities and building staff and agency capacities to manage these processes in-house.

Isabel Deeble Isabel Deeble, BA, Dip Ed, ATCL (Speech), ALCM (Speech), DISC accreditation, NLP and Cert. IV in Workplace Assessment and Training, is a communication specialist who conducts dynamic and engaging group facilitation and one-on-one coaching in presentation skills, interpersonal communication, leadership, negotiation and personal presentation. She underpins her workshop content and processes with principles of influence critical to enhancing personal impact and professional presence. An accomplished presenter and industry speaker, Isabel is currently President of the NSW chapter of the National Speakersâ&#x20AC;&#x2122; Association of Australia.

Paul Doorn

COURSE FACILITATOR PROFILES

Dr Roy Barton

Paul Doorn is the Chief Executive Officer for the Institute of Public Administration Australia (NSW Division). The Institute of Public Administration Australia (IPAA) is the professional association for people interested in government reform, policy issues, trends, best practice and innovation in public sector management. In this role, Paul aims to enhance the relevance, integrity, reputation and intellectual base of the public sector. Prior to joining the Institute as CEO, Paul was responsible for managing innovative public-private partnerships for the delivery of school education programs with the Abu Dhabi Council in the United Arab Emirates. Paul held the position of Senior Advisor for the Abu Dhabi Education Council. Prior to that he worked for the NSW Department of Education and Training, where he was involved in curriculum development for both international and NSW school education programs.

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COURSE FACILITATOR PROFILES

Martin Dutton Martin Dutton is a Director and Financial Controller of a training and consultancy company. In this role he has gained considerable experience as a successful project manager of significant training development and delivery projects for government agencies, particularly in the area of procurement. In addition to his eleven years in training, Martin has over 16 years practical management experience including financial resource management and purchasing responsibilities. Martin’s qualifications include Master of Business Administration, Macquarie University; Bachelor of Science (Computing), University of NSW; Certificate IV in Public Sector Procurement; Certificate IV in Workplace Assessment and Training.

Val Evans Val Evans holds a M.Applied Science (Social Ecology – Organisational Development), Grad Dip in Computing, Grad Cert in Facilitating and Managing e-Learning, Grade Cert in Training (Action Learning), Dip. of Teaching, Dip. of Business (Frontline Management), Dip. in Business Administration, CIV in Training and Assessment and Professional Development Certificate in Executive Coaching. Val has worked in TAFE NSW in various management positions for over 20 years at the Campus level and in the Professional Development Unit. She has managed many teams and has been a pioneer of online learning.

Dr Natalie Ferres Dr Natalie Ferres has a background as a business psychologist and MBA lecturer (for 10 years) in Australia and Asia. As a thought leader on the subjects of leadership, organisational development and people strategy, Natalie appears on Channel 7’s Business Builders as a guest advisor. In the last two years, Natalie has worked on numerous projects to evaluate core skills, design assessment tools and apply targeted interventions around the NSW Public Sector Capability model. Relaying the psychology of organisational transformation, she provides development solutions to agencies and their people. Her clients include service-oriented entities, product-based companies, and public sector agencies. Natalie also coaches a number of senior executives.

Arch Fraser Arch Fraser has worked in the manufacturing, wholesaling and retailing industries as a Management Consultant in SE Asia and as a senior line manager in Australia. He is certified in Production and Inventory Management[CPIM], is a Chartered Professional Engineer[CPEng] and recognised internationally as a Certified Supply Chain Professional [CSCP]. He currently holds the position of Managing Director AIER, Apics Institute of Education and Research Ltd. Arch graduated in Electrical Engineering, gained Post Grad Diplomas in Industrial Engineering and Employee Relations, a Masters degree in Work Design and Ergonomics, and a Cert IV in Workplace Assessment and Training.

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Ron Groenhout has been consulting to government and public authorities for over 10 years. His areas of expertise include assessment of economic impacts from government policies and regulation, review of government programs and project appraisal. Ron has previous experience working in NSW Treasury where he was responsible for the NSW Government Guidelines on Economic Appraisal.

Bernadette Harris Bernadette Harris, MBA, Grad. Cert. Training (Action Learning), Cert IV Training & Assessment, has over 20 years management experience, both as an employee and consultant. Bernadette is author of 12 management books, including two on frontline management. She has assisted many organisations with organisational reviews, strategic planning, competitive tendering, professional development planning, workplace assessment, problem solving and decision making, as well as customer service and e-learning programs.

Dennise Harris Dennise Harris, worked as a speech writer in a public sector organisation for several years. As a senior administrator, she has extensive writing experience in many contexts in the public sector. Dennise has been an Inspector of Schools and has lectured in English at Macquarie University. As a senior administrator, Dennise has extensive writing experience in many contexts in the public sector. She has also held teaching and management positions. Dennise delivers the IPAA NSW popular courses, Modern business writing and Ministerial correspondence writing.

Phillip Hart Mr Phillip Hart BSc(Hon) MSc MSc Grad.Dip.Ed. Accr.M.LEADR, MIAP2, Cert.Publ.Partn, has extensive experience in workplace education and developing peopleâ&#x20AC;&#x2122;s practical skills, linked to their real-world context. He is a nationally accredited and experienced mediator. He helps people clarify and articulate difficult issues, and explore and implement practical options to address these issues. Phillip is a skilled negotiator and conflict resolver who works with organisations and individuals to achieve quality outcomes in planning, evaluation and team development through facilitating effective communication.

COURSE FACILITATOR PROFILES

Ron Groenhout

Caroline Hawkless Caroline Hawkless BEc ACA MBA, has been consulting to Government and Public Authorities for 15 years. Her areas of expertise include Asset Management Planning, Value Management Workshop facilitation, Economic and Financial Appraisal (of capital projects, National Standards and Regulations)and Business Case preparation. She has prepared Business Cases in compliance with NSW Treasury Guidelines for Business Cases examining a range of investment proposals including infrastructure, Information and Communications Technology and Goods and Services and has taken on the role of Team Leader for a number of Business Case Gateway Reviews.

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COURSE FACILITATOR PROFILES

Patricia Healy Patricia Healy BSc (Hon), MSc, MComm, has 18 years experience in assisting organisations improve performance through developing and implementing effective human resource solutions. Patricia is an experienced project manager and has managed significant projects in the public and private sectors in engineering, construction, change management and human resources.

Fiona Hollier Fiona Hollier is a consultant with over 12 years experience in training and facilitating programs in organisational and interpersonal communications. She has particular expertise in teaching and practising conflict resolution and is co-author of the Conflict Resolution Network Trainersâ&#x20AC;&#x2122; Manual. As well, she designs and delivers development programs in negotiation, grievance management, effective communications and team participation for a broad variety of organisations. Fiona is a Vice Chair of the National Board of LEADR and has previously served on the Executive of the NSW Chapter, including as Chapter Chair. She is a mediator on the LEADR Panel of Mediators.

Ross Homes Ross Homes worked at the University of Western Sydney between 1994 and 2001 lecturing in a wide range of management subjects at undergraduate and postgraduate levels. During this time he: managed the involvement of UWS with the Public Sector Management Program; commenced a Diploma upgrade program for PSMC graduates from the Graduate Certificate in Management; coordinated the Master of Management degree. Ross currently works as a consultant with The Knowledge Team. He works as a national assessor and IPAA NSW facilitator of the PSMP. Rossâ&#x20AC;&#x2122; other experience includes: Qantas corporate industrial relations and line human resource management; advising the Federal government on industrial relations policy for the airline, road and rail transport industries; CEO with the national consumers organisation and two white collar unions. Ross holds a Bachelor of Commerce from Melbourne University and a Masters of Public Administration from the University of Canberra.

David Hurrell David Hurrell, MAcc, Grad Mgt Qual, Grad Cert (Proc), is a highly experienced adviser and trainer in the disciplines of finance, procurement and contracting. David has worked with a wide range of Commercial companies, as well as State and Commonwealth agencies, on a variety of major projects. David brings enthusiasm and a genuinely engaging approach to his training making the subject interesting and relevant.

Barbara Johansen Barbara Johansen BA, Dip of Personnel Management, is an experienced facilitator specialising in leadership, people and performance management and business communication skills. Barbara has had extensive experience in the research, design and delivery of learning and development programs for a range of public and private sector clients in the areas of presentation skills, conflict management, assertive communication, performance feedback, coaching and counselling.

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Greg Kaiser is a world leading trainer, facilitator and organisational consultant on leadership and change. During his illustrious career Greg has worked with many of the world’s thought leaders including Ken Blanchard where he was instrumental in growing the organisation from $10 - US$40M. He also co-founded eCorporation, a leading internet business incubator, Travelago LLC., the largest video destination guide on the internet and Rovion, Inc., www.rovion.com an award winning, rich media technology company.

Rene Kling René Kling has extensive experience within the procurement and supply chain fields, having worked for organisations in positions including Purchasing Manager, Supply Manager, National Logistics Manager and Senior Management Consultant. René is the immediate past Queensland Chair for the Chartered Institute of Purchasing and Supply Australia (MCIPS qualification), and holds memberships in a number of other organisations, including the Australian Institute of Management, the Logistics Association of Australia and the Australian Institute of Training and Development. His qualifications include a Master of Business in Logistics Management, an MBA and a Master of E-Commerce, and he is currently completing a Doctor of Education. René also lectures in Strategic Management, Logistics Management, Quality Management and Purchasing and Materials Management for Central Queensland University on a sessional basis.

Anthea Lowe Anthea Lowe has extensive experience in bullying and harassment prevention and people management. She managed the Education Services Branch at the Anti-Discrimination Board of NSW, has been running her own consultancy business for the last six years, and sits on the Equal Opportunity Division of the Administrative Decisions Tribunal where she hears and decides cases of discrimination and harassment that have not been able to be settled by the Anti-Discrimination Board. She has written bullying and harassment prevention policies and grievance procedures for a wide range of public and private sector organisations and has advised senior managers on bullying and harassment prevention. Anthea has conducted bullying and harassment prevention and grievance management training programs across all sectors.

COURSE FACILITATOR PROFILES

Greg Kaiser

Elizabeth MacDonald Elizabeth MacDonald (BA Dip Ed Sydney) is a partner, consultant and facilitator in a Leadership Consultancy business. She is an educator with over thirty years’ experience in both the public and private sectors. She has particular expertise in teaching grammar and punctuation and she has facilitated workshops in writing in the public and private sectors throughout her career. Elizabeth has facilitated leadership and ethical decision making workshops in Australia and abroad. She works as an educational consultant and has had experience in teaching writing in secondary and tertiary educational sectors. She was for many years Head of English in a private secondary school and has undertaken extensive professional development in writing. She has been widely acknowledged for her expertise in teaching practice.

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COURSE FACILITATOR PROFILES

Ian MacDonald Ian held management positions for over 25 years in government and multi-national corporations and has been coaching full time for 6 years. Ian worked for NSW DET as a psychologist and in senior administration roles. He established and led the Student Services Unit in a multi-campus university. At Lend Lease he designed and implemented their leadership development process, and provided business facilitation and consulting services; at IBM as the Leadership Executive for Asia Pacific he coached executives, managers and cross-cultural teams, and designed and implemented major change initiatives. Ian now works with clients in a range of organisations, in public and private sectors. He provides coaching and facilitates business planning, strategy development, and leadership and team development. Ian holds a BA (Psych); Dip Ed; MA (Psych); Grad Dip Management (XMBA), AGSM and accreditations in Hogan Scales, MBTI, HBDI, Belbin Team Roles and Managing Motives for Performance Improvement (Hay).

Sharon MacNevin Sharon has more than 15 years experience in the field of corporate education and marketing. Sharon specializes in assisting corporations identify needs and capabilities with e-data, e-mail and information overloads. Her programs teach people how to effectively deal with their incoming and outgoing information load. She has delivered programs to some of Australiaâ&#x20AC;&#x2122;s largest organisations.

Greg Masters Greg Masters specialises in strategic planning, management review, program evaluation and community and stakeholder consultation. Greg has held senior management and executive positions in a number of NSW government agencies. Greg is an engaging facilitator who has a thorough understanding of how government works gained from his extensive experience in designing and facilitating strategic planning workshops for a range of agencies, leading evaluations and reviews of many government programs, including a number of whole-of-government initiatives and developing outcomes frameworks for agencies.

Judy McIntyre Judy has approximately 15 years of procurement experience in both the public and private sectors. She began her career in procurement working in NSW Government. In her role as Manager of the Contracts Information and Innovation Unit within the NSW Department of Public Works and Services, Judy was responsible for contract performance measurement, vendor management and managing the selection process for an e-Procurement system (including the development of an online catalogue). Following this, Judy moved onto a consulting role where she consulted in Supply Chain generally and specialised in Strategic Sourcing and e-Procurement/Digital Markets. Judy has been in the role of Procurement Manager for Australia and New Zealand where she managed all procurement activities including strategic sourcing, vendor management, business ownership of procurement systems, policy development and compliance. Judy is a founding member of CIPSA and holds the MCIPS qualification.

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Matthew McNeill is a professional educator who has highly developed knowledge and skills across all aspects of learning and development. He has worked since 1993 in vocational training and higher education, including the development of competencies, training packages, and post-graduate professional programs. He has held senior management positions in several Commonwealth agencies, as well as private sector experience managing a personnel consultancy and lecturing at the University of Canberra on adult education. In addition to development and facilitation, Matthew can provide strategic analysis and planning skills to complex learning and development issues. He enjoys finding solutions that align learning strategies with the clientâ&#x20AC;&#x2122;s corporate goals. Matthew holds a Master of Arts in Adult Education, a Diploma in Training and Assessment Systems, and a Bachelor of Arts.

Alan Pigott Alan Pigott, Bachelor of Laws, Bachelor of Business (Public Sector Management), Bachelor of Arts (Government and History) is a highly experienced change manager and corporate strategist who has held senior positions in the Federal, State, and Local Government and not for profit sectors. His expertise lies in organisation analysis and design, strategic and business planning, project management. He is a highly skilled facilitator and mediator with high level negotiation skills. Alan has had over 15 years experience in senior management roles.

Darryl Proud Darryl Proud is a very experienced trainer and training developer. He has developed and delivered a wide variety of programs for Local, State and Commonwealth Government agencies and major private sector clients, principally in the fields of leadership and management, project management, procurement, training and assessment. In addition to more than twenty years of practical management experience, Darryl has more than ten years experience in developing workplace competencies and competency based training and assessment systems. Darrylâ&#x20AC;&#x2122;s qualifications include - Graduate Diploma in Management Studies; Certificate IV in Workplace Training and Assessment; Diploma in Occupational Health and Safety. He is currently completing a Masters Degree in Training and Development at the University of New England.

COURSE FACILITATOR PROFILES

Matthew McNeill

Kevin Riley Kevin Riley is a chartered accountant and CPA who has found a way of not always sounding like one! In addition to being a Fellow with both the Institute of Chartered Accountants in Australia and CPA Australia, Kevin has a Bachelor of Economics and a Graduate Certificate in Business Administration. Kevin gives practical insights into the use of financial reports in the public sector, based on over 25 years of experience in financial management and analysis. He has over 15 years working with State and Commonwealth government agencies and departments, including Treasury and Finance departments in most jurisdictions. Based on this experience in budgeting, reporting and financial training, Kevin has practical insights into the use of financial reports in the public sector.

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COURSE FACILITATOR PROFILES

Don Rothnie Don Rothnie is a specialist trainer for NSW State Procurement training programs. He is dedicated to ensuring participants have a real world perspective on purchasing fundamentals. Don has been involved in all aspects of business including sales, marketing, warehousing and supply chain management. He has travelled extensively on business and also during his representation for the Australian Institute of Purchasing and Materials Management on the International Federation of Supply Chain Management Executive in Europe, America and Asia, presenting papers on purchasing in India and China. Don remains widely respected throughout Australia for his knowledge in all areas of procurement. Don’s qualifications include - Management Certificate, distinction grading; Australian Direct Marketing Association Certificate; Certificate IV in Workplace Assessment and Training BSZ0198; Life Member Associate Chartered Institute of Purchasing Australia (previously AIPMM).

Gemma Rygate Gemma Rygate, MA, BEd, DipTeach, MACE, is a leading educator with over twenty-five years’ experience as a consultant and facilitator across both public and private sectors. Throughout her career Gemma has been actively involved in teaching and educational administration. She spent many years as Department Head in secondary education and she has worked as an educational consultant for Company B Belvoir and the Sydney Opera House. She has facilitated workshops on Ethical Decision Making and Public Sector Administration for groups locally and abroad. Gemma has been involved in educational assessment, convening and managing an assessment team for over 10 years. She currently holds the position of Manager, Training for IPAA NSW and she manages the Public Sector Management Program for NSW.

Alastair Rylatt Alastair Rylatt is regarded as one of Australia’s leading contemporary thinkers in modern business management. He is an inspiring presenter, expert strategist and award-winning author. His presenting and writing has taken him to major conferences and clients throughout the world including Malaysia, the Middle East, New Zealand, Singapore, UK and USA. During his 20 years of consulting he has assisted over 200 organisations, many in the public sector and not for profit. Recent examples include Bankstown City Council, CSIRO, Department of Defence, NSW Department of Housing, Department of Energy, Utilities and Sustainability, NSW Office of State Revenue, NSW Treasury, Parramatta City Council and University of Otago.

Tom Schymitzek Thomas Schymitzek BMaths, DipEd, has been involved in education for 27 years as a teacher, lecturer, and facilitator. He has spent the last 13 years leading and developing programs for Commonwealth and NSW Government agencies, focusing on delivering programs on information processing, both in hard copy and in the digital environment. He is a national speaker for several peak industry bodies, including the ICAA and the CPA.

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Simon Smith is a well-qualified and respected Coach and Trainer and spent five years as a specialist consultant in the recruitment industry, where he trained and mentored recruitment consultants, candidates and clients in job application and interview skills. He has also sat on numerous Public Sector recruitment panels operating as an independent and convenor recruiting from SES level to Clerk Grade1/2. Simon has coached & trained thousands of people in the Public & Private sectors. He has helped people get clear on what they want to do with their careers, gain the confidence they need to take that step & given people the skills they need to get their next job – everything from writing a résumé to writing job applications to interview skills. He has a down to earth, humorous, positive and energetic personality and is passionate about making a positive difference in people’s lives.

Dr Randal Stewart Dr Randal Stewart has written, researched, practised and trained in public policy for over twenty years. He was previously a senior lecturer in the Department of Government and Public Administration at the University of Sydney. Randal currently works within the Strategy and Public Policy Practice on political nous, public policy, strategic management and public affairs. His main focus is on government but he also consults on organisation strategy and public affairs in the private sector.

Peter Sweeney Peter is an experienced trainer who has specialised in financial management training for many years. He worked for the Commonwealth Bank in numerous positions including Branch Accountant for over 13 years before moving into training and consulting. Peter also has extensive experience as an Army Reserve Officer. Peter has lectured at TAFE in Business Computing and Computer Accounting, and he has extensive experience in all aspects of MYOB Accounting and Asset Management software applications.

Alex Szabo

COURSE FACILITATOR PROFILES

Simon Smith

Alex Szabo is a strong relationship manager and leader, with well-developed presentation, liaison, organisational and negotiation skills. He has demonstrated ability to work with personnel of all levels including senior management and Chief Executive Officers, in Australia and overseas. In addition to being a practitioner, Alex is a presenter of training in project management, procurement and contracting principles to Government departments and the private sector. His aim is to impart not just information, but also knowledge and understanding, and does this in an inclusive and entertaining manner.

Harris van Beek Harris van Beek has a long record of successfully influencing public policy and developing relevant advice. This has included domestic and foreign affairs issues impacting on individuals, organisations and businesses. Harris has initiated diverse approaches such as arrangements for coordination between key stakeholders, community consultations, preparation of policy papers and direct lobbying. Harris has extensive experience in management of organisational change and strategic planning. He also has led organisations through periods of dramatic growth, extensive external change and other strategic situations. He has developed advice and tools to support organisations to achieve their objectives and improve their operations and outcomes.

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COURSE FACILITATOR PROFILES

Paul Vercoe Paul was a logistic officer in Army for over 20 years before joining the public sector. Since then he has worked overseas extensively and been heavily involved in training. Paul was the Army representative on the Defence Commercial Support Program (CSP) Team which was specifically developed to meet the unique capability, cultural and industrial requirements of the Department of Defence. Paul was heavily involved in developing CSP procurement policy and preparation of the implementation manual, together with the training and marketing of CSP policy to both Defence and industry partners.

Dr Ida Vincent Dr Ida Vincent has extensive experience as an operational manager in a number of NSW Government organisations and as a management consultant with government and community agencies. She has developed, written and implemented operational policies and procedures, and has assisted many staff develop their policy skills. Ida has a wide knowledge of government and community organisations and frequently assists organisations that want to improve their policy processes.

Paul Vorbach Paul Vorbach is an experienced corporate trainer, commercial manager and university lecturer. He develops training programs and conducts commercial facilitation for organisations throughout Australia, NZ and Asia. In his corporate career and currently, he has worked with a number of government, financial services, and industrial and professional services firms. Paul has considerable theoretical and practical knowledge in the areas of procurement and purchasing processes, business acumen and management, financial services and management.

Leanne Wallace Leanne Wallace specialises in the areas of strategy and public policy. She has over 30 yearsâ&#x20AC;&#x2122; executive and senior management experience in the NSW public sector across child protection policy, consumer and community engagement, governance, health and human services policy, corporate services, workforce reform, information management, nature conservation and natural resource management. Leanne has also worked with a broad range of not-for-profit organisations on government policy, governance, funding reform and workforce development.

Janelle Wallace Janelle Wallace, MIB, consults to private and public organisations on a range of business disciplines, including project management, operational effectiveness, service delivery and sustainability. Projects include developing best practice service delivery systems, developing procurement and logistics services, establishing entities in Asian markets and operational overhauls.

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Melanie Wass is a licensed Springboard facilitator, having been trained by the creators of the program. With qualifications in psychology and extensive experience in managing people at work in the public sector, Melanie now operates a professional training and development practice. A founding member of the International Association of Coaches, she is also President of the NSW Council of the Australian Institute of Training and Development.

Chris Westacott Chris Westacott holds an MBA, Degree qualifications in Human Resources and Marketing, Diploma of Directorship and the following professional credentials: FAICD, FAHRI, AFAIM, AFACHSE. Chris has over 30 years experience in human resources and line management roles with both a local and international focus plus 8 years experience as a consultant. His specific areas of expertise include strategic planning, governance, strategic human resource management, organisation analysis and design, strategic workplace reform, change management, senior executive and board coaching, strategic remuneration management, reward and recognition systems.

Sandra Wood Sandra Wood, BAdultEd (Major in HRD), has worked in human resources and organisational development for the last 20 years. She has held management positions in both the private and public sectors and is known for her abilities in developing people and delivering results. In her six years as a consultant she has worked with a wide range of clients including professional services, financial services, IT, local government, state government, NFPs, telecommunications and building and property development. Sandra has also worked in senior roles in local government. This varied background has provided exposure to a wide range of management styles, team issues, organisational settings and challenges. Sandraâ&#x20AC;&#x2122;s passion is for the development side of HR where she can help people and organisations grow. Her areas of expertise are management and leadership development, team building, coaching, emotional intelligence, performance management and organisational improvement.

COURSE FACILITATOR PROFILES

Melanie Wass

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TERMS AND CONDITIONS

Terms and conditions Registration and Confirmation

Registrations are accepted via the website, fax, mail or email. Your place will be confirmed upon receipt of your registration. A confirmation and invoice will be sent within 24 hours. Payment policy

Payment is due 14 days from the date of the Invoice. Cancellation policy

Cancellation must be in writing. 50% of the fee will be payable when a cancellation is received between 5 and 10 working days prior to the course/event running. 100% of the fee will be payable for cancellations received fewer than 5 working days prior to the course/event running. Substitute nominees may attend in your place where deemed appropriate. Note that if a registrant does not cancel and does not attend, the total fee is still payable.

Let us know what you think This 2011 Services Guide, past Services Guides and various other publications are available on our website – www.nsw.ipaa.org.au Your thoughts on the Services Guide not only help us to improve future publications, but also help us to know what courses you would like to see offered. To request a hard copy of this guide, or to provide your feedback and comments on the guide, please contact us: t: 02 9228 5225 f: 02 9241 1920 e: info@nsw.ipaa.org.au m: IPAA NSW GPO Box 904 Sydney NSW 2000

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Group booking policy — (courses only)

Where 3 or more people from one agency book and pay together for the same course (with the same course code) the group booking rate applies. Transfer policy — (courses only)

Transfers to another course must be requested in writing at least 10 working days prior to the course running or the cancellation policy applies. Transfers can only be requested when the course fee has been paid in full. The first transfer request is at no additional cost; subsequent transfer requests will attract a transfer fee of $55.00. Program changes

IPAA NSW reserves the right to change programs/speakers, or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded. Privacy policy

IPAA NSW is committed to protecting the privacy of information collected about its members and clients. The Institute collects information as required in order to administer and manage registrations for its courses and events. If registrants do not provide all the relevant information, registrations may not be confirmed. In some cases, names and agencies will appear on a participant list distributed to participants in a course or event. Individuals who wish to access their personal information or have any queries in relation to the manner in which the Institute handles personal information, can contact IPAA NSW on 02 9228 5225.