IPAA Services Guide 2016-17

2016–17 SERVICES GUIDE

CONNECTING PEOPLE AND IDEAS

www.nsw.ipaa.org.au

HOW TO USE THIS GUIDE

Table of contents

2016–17 Services Guide

President’s Message..............................................3

As the professional association for the public sector, the Institute of Public Administration Australia (IPAA) NSW is committed to enhancing the relevance, integrity, reputation and intellectual base of the public sector by connecting people and ideas.

About IPAA NSW....................................................4 Testimonials...........................................................9 Event Management..............................................10 Celebrating Excellence........................................11 Events...................................................................13 Public Training Program......................................16 Qualifications.......................................................34 Customised Agency Programs............................39 Terms and Conditions..........................................48 Alphabetical Index...............................................49

The IPAA NSW 2016–17 Services Guide is a comprehensive guide to the opportunities for face-to-face professional training and development offered by the Institute. This comprehensive suite of face-to-face and online offerings is searchable on our website, nsw.ipaa.org.au. IPAA NSW offers a range of services and activities designed to build the public sector’s capability and capacity. The Services Guide also has information on these activities including membership, awards and events.

Courses are presented in three sections: Public Training Programs, Qualifications, and Customised Agency Programs. All IPAA NSW courses are mapped to the NSW Public Sector Capability Framework to assist with professional development plans.

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IPAA NSW is the not-for-profit professional association for those working in and with the public sector.

Our aim is to build a powerful, skilled and capable public sector that is recognised and respected for the level of support and services it provides to both the government and citizens.

Membership of IPAA NSW plays an important role in managing your career by allowing you to connect and network with peers, senior executives and others across the public sector. IPAA membership also broadens and strengthens your knowledge base by providing you with access to a diverse range of forums, conferences, workshops and courses.

For more than 80 years, IPAA NSW has facilitated and supported capability development across the sector and delivered high-quality and relevant programs that have a sector-wide approach and value-for-money outcomes.

We are committed to lifting the level of strategic conversation via our masterclasses, forums and workshops. By working with a select range of private sector executives and leading academics, we are able to provide a bridge between external knowledge, skills and opinions and the public sector. We seek to constantly challenge existing beliefs, expose our members to new and evolving ideas and increase the level of enquiry and debate around the issues confronting the public sector.

Our 2016–17 Services Guide offers professional development opportunities for people at all levels within the public sector and showcases the range of face-to-face programs that IPAA NSW has on offer for the coming year.

IPAA NSW also now provides online learning opportunities via Illuminate, our digital learning academy. I encourage you to search our website, nsw.ipaa.org.au, to explore the range of webinars, self-paced learning modules, networking opportunities and

programs on offer. Illuminate allows us to cater for the mixed needs of public sector professionals by maximising access to our training.

On our website, you can gain access to Ignite, a curated news and information site that captures all the stories that are essential to those wanting to build their knowledge of public administration. Ignite includes extracts and stories on the latest research papers, articles, presentations and other publications from around the world.

IPAA NSW membership allows you full access to the premium content within Ignite, as well as access to a range of benefits including substantial discounts on courses and events.

I look forward to connecting with you through IPAA in the coming year.

Andrew Cappie-Wood FIPAA President Institute of Public Administration Australia (NSW Division)

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PRESIDENT’S MESSAGE

President’s Message

ABOUT IPAA NSW

Institute of Public Administration Australia (NSW Division) IPAA NSW is the professional association for the public sector Who we are

How we do it

The Institute of Public Administration Australia (IPAA) is the professional association for people interested in strategic issues, policy, reform and innovation in public sector management.

IPAA NSW offers extensive opportunities to enrich your professional development through workshops, seminars, briefings and customised programs by:

IPAA NSW is a not-for-profit organisation promoting the relevance, integrity, reputation and intellectual rigour of the Australian public sector.

IPAA NSW has a diverse membership comprising public servants from all tiers of government, as well as business executives, consultants and academics.

What we do • Connect people and ideas by providing networking opportunities to meet colleagues from all levels of government, and establishing links with academics and industry specialists.

• Celebrate the public sector by showcasing best practice, recognising excellence through award programs and promoting the public sector as a fulfilling and challenging career.

• Provide thought leadership through exposure to cutting-edge ideas and practices.

• Advance the sharing of ideas and knowledge by providing an impartial environment for dynamic debate through public forums, publications and our website.

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• involving you in stimulating discussions – including breakfast events, lunchtime get-togethers and evening discussions in a variety of formats that encourage participation and interaction with Australian and international expert speakers • keeping you ahead of the trends – through forums and seminars, bringing you the best of international and Australian practitioners and academics • keeping you informed – through IPAA NSW communities, publications and our website • improving your skills and knowledge – through a broad range of public sectorspecific training and nationally recognised qualifications offered by our professional development programs.

EVENTS

The IPAA (NSW Division) is the peak independent professional association for public sector professionals in NSW. Connecting with IPAA NSW means connecting with some of the most influential people in the NSW public sector.

IPAA NSW offers three levels of membership: Affiliate, Associate and Professional.

Affiliate member ($7 per year) • Access to Ignite news content • 10% discount on events Associate member ($140 per year) • Access to Ignite news and premium content including the Australian Journal of Public Administration (AJPA) and The Mandarin • 25% discount on events • Free attendance at member events • Discounts on courses • Voting rights To qualify for associate membership you must have an annual salary less than or equal to $70,000.

MEMBERSHIP

Professional member ($250 per year) • Access to Ignite news and premium content TRAINING including the AJPA and The Mandarin • 25% discount on events • Free attendance at member events AWARDS • Discounts on courses • Voting rights

BOOKSTORE

Become part of a vigorous professional community committed to connecting people and ideas to improve the public sector.

RESOURCES

Networking opportunities IPAA NSW provides members with many important opportunities to meet and network with colleagues in the public sector, business and academia. All of our events provide members with the opportunity to network with other public sector professionals.

IPAA NSW also brings together networks of groups of Professional, Associate and Affiliate members with specific areas of interest.

IPAA 2015 national public sector conference, Fed up Federation reform: impacts and opportunities.

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ABOUT IPAA NSW

Why become a member of IPAA NSW?

ABOUT IPAA NSW

Networks

Special events

Young Professionals Network

Conferences

The Young Professionals Network is a group of members who work together to identify areas that will support the professional and personal development of tomorrow’s public sector leaders. It arranges events of special interest to those Professional and Associate members who are 34 years of age and under.

IPAA NSW conferences include the State Conference, IPAA National Conference, Drive Your Career Conference and the National Investigations Symposium.

Women’s Leadership Network The Women’s Leadership Network aims to increase representation of and support given to women in senior public sector leadership roles by: • actively promoting and supporting women already in public sector leadership roles • addressing systemic organisational barriers to women’s advancement in the public sector • empowering future generations of public sector leaders.

Events Each year IPAA NSW holds a range of exciting and relevant events on current and emerging issues. These events are either free to Professional and Associate members or provided at a significantly discounted rate.

Member events Member forums A number of Member forums; including On the Couch, the popular series of informal interviews with key “stewards” in the public sector, are provided free to Professional and Associate members.

Flagship events; including the annual Picnic in the Park, International Women’s Day and the prestigious Spann Oration, are free for Professional and Associate members to attend.

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Seminars and masterclasses Seminars and masterclasses which feature expert speakers and leaders on topics of strategic importance are available to members at substantially discounted rates.

Special forums Special forums, premium events featuring highly esteemed speakers from Australia and overseas are available to members at discounted rates.

Publications and knowledgesharing IPAA NSW provides Professional and Associate members with the following publications and information sources at no extra charge.

Ignite Our online news and information site, Ignite, provides access to the latest research and thinking in the field of public administration, as well as the opportunity to view our event presentations from anywhere in the world.

Australian Journal of Public Administration (AJPA) AJPA , Australia’s pre-eminent academic quarterly, examines public sector reform and policy directions.

The Mandarin The Mandarin, a daily online news service, provides government news and policy analysis and showcases the work of leaders at all levels within Australia’s public sector.

Incentives

IPAA NSW is committed to developing the knowledge and skills of public sector professionals and aims to meet all professional development requirements.

When you join IPAA as a Professional or Associate member you become eligible to use the postnominal letters “MIPAA� in recognition of your professionalism and commitment to the Institute.

We offer Public Training Programs in the Sydney CBD as well as Customised Agency Programs delivered wherever you are situated. In addition, IPAA NSW offers online training through our digital learning academy, Illuminate.

Professional and Associate members are also eligible for nomination for the prestigious award of National Fellow (FIPAA), first awarded in 1983. NSW currently boasts 56 FIPAAs.

You can gain a number of qualifications through our professional development program, ranging from a Diploma of Government in various disciplines to the PCTP Advanced Diploma of Government (Procurement and Contracting).

Professional and Associate members receive substantial discounts on our programs as well as a range of other benefits.

Annual IPAA NSW flagship event, the CEO and Young Professionals Breakfast.

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ABOUT IPAA NSW

Professional development

ABOUT IPAA NSW

IPAA NSW Governance The IPAA NSW Council, the governing and policy-making body of IPAA NSW, is responsible for its management and governance. Council meets at least four times a year to discuss issues that are significant in the operation of the Institute.

The duties of Council include: • determining policy to advance the objectives of IPAA NSW and the best interests of its members • determining and overseeing policy designed to achieve compliance with relevant legal and financial requirements • determining criteria, benefits and membership fees for membership categories • making recommendations to the National Council in relation to the award of National Fellow and the conferring of life membership • presenting a report at each Annual General Meeting on the financial position and performance of IPAA NSW and on activities throughout the relevant year.

IPAA NSW is governed by an elected Council of members and the Chief Executive Officer (ex officio). The Council comprises: • four (4) elected office bearers – the President and three Vice-Presidents

Presidents Interim 1935 Sir David Ferguson, former Acting Chief Justice and former Vice-Chancellor of the University of Sydney (Provisional President) 1935–1939 Sir Phillip Whistler Street KCMG, former Chief Justice and Lt Governor of NSW (First Constitutional President) 1939–1950 Sir Frederick Jordan KCMG, Chief Justice and Lt Governor of NSW 1950–1969 The Hon. Sir Kenneth W Street KCMG, Justice of the Supreme Court, later Chief Justice and Lt Governor of NSW 1969–1975 Sir John Goodsell CMG, Chairman, NSW Public Service Board 1975–1983 Edwin Walder CMG, FIPAA, President, Sydney Water Board 1983–1988 Gerry Gleeson FIPAA, Head, NSW Premier’s Department 1989–1991 Ray Hodgkinson FIPAA, Director, Land Titles Office 1992–1993 Alison Crook AO, FIPAA, State Librarian, State Library of NSW 1993–1994 Percy Allan AM, FIPAA, Secretary, NSW Treasury

• elected ordinary members, the number determined from time to time by Council

1994–1999 Jane Diplock AO, FIPAA, Director-General, Department of Training and Education Coordination

• young members, the number determined from time to time by Council

1999–2002 Helen Bauer FIPAA, Independent consultant

• one (1) ex-officio member, the Chief Executive Officer

2002–2007 Andrew Cappie-Wood FIPAA, Director-General, NSW Department of Education and Training

• one or more co-opted members, the number determined periodically by Council.

2007–2009 John Lee, Director General, NSW Department of Premier and Cabinet 2009–2014 Peter Achterstraat AM, FIPAA, Auditor-General of NSW 2014– Andrew Cappie-Wood FIPAA, Secretary, NSW Department of Justice

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Member Testimonials

TESTIMONIALS

Margaret Crawford Auditor-General of NSW IPAA has been a constant in my career and has travelled with me to different states and all three levels of government.

I have to admit that as a young, single public servant, I joined IPAA for the social networking opportunities! I also took advantage of the training and development opportunities to build capability and my understanding of public sector management.

I was honoured to take part in a “YIPPA” mentoring program when I worked in Victoria. I still keep in touch with my two mentees.

I also particularly like the Young Professionals breakfast—a great opportunity to speak directly to young officers from my organisation and to be inspired by the achievements of young professionals.

Murat Dizdar Executive Director, Public Schools NSW The professional learning and growth opportunities on offer through IPAA are of the highest order.

The professional networks that I have formed through IPAA have also been highly beneficial and continue to provide a stronger whole-ofgovernment understanding applicable to daily operational work.

Jan McClelland, AM Deputy Chancellor University of New England, Armidale Through IPAA NSW I’ve had exposure to different contemporary practices, often international but also state and federal. It helped me to shape my thinking and gain exposure to issues, trends and innovations and to stretch my thinking.

The IPAA NSW community is a safe space to share and learn from one another, not just about best practice but also about the ideas and issues that haven’t worked so well.

Josh Michael A/Project Officer (Assets), Asset Management Services, OPOD NSW Department of Justice I initially joined as I applied for the Young Professionals Network (YPN) Committee when an EOI went out after the CEO and Young Professionals Breakfast. A condition of being on the YPN Committee was to be a professional member, so I signed up!

For me, the main benefit of IPAA membership is going to events attended by a broad spectrum of government and private workers from various management levels. IPAA has certainly given me direct access to my department’s executives on multiple occasions.

I really enjoy the On the Couch sessions with stewards of the public sector. It is always insightful to hear candidly about their experiences working in the sector.

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EVENT MANAGEMENT

Event Management With many years’ experience in conference and event organisation, IPAA NSW offers a range of professional services to ensure that your agency’s event is a success.

Services offered include: • sourcing event speakers in consultation with the client

We can provide a complete service covering:

• sourcing event facilitators for the duration of the event

• event format

• selecting and booking a suitable venue

• client liaison

• organising catering

• registration

• coordinating resources, including papers and audiovisual presentations

• speaker management • accounting • venue hire and management • catering • accommodation and travel • participant services • on-site staffing during the event.

• developing and implementing a communication plan • developing and implementing a marketing strategy to promote the event • managing registrations, payments and accommodation packages • organising and managing sponsorship/ supplier relationships for the event, including trade stands and exhibitions.

For further details or to obtain a quote, contact our Event Manager on 02 8223 8411.

Forum presented by Fulbright scholar Professor Carol Weissert, What the Heck is Going on with the US Presidential Election?

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MEMBERSHIP TRAINING AWARDS

IPAA NSW encourages excellence in the practice and study of public administration, government and related disciplines. We offer academic and practitioner awards for those who display excellence BOOKSTORE in these areas.

IPAA Fellow

RESOURCES

The IPAA Fellow, the highest national award bestowed by the Institute, recognises an individual’s outstanding contribution to the study or practice of public administration. Recipients of this prestigious award are entitled to use the postnominal letters “FIPAA”.

National IPAA Fellows from NSW

2015 Margaret Crawford

2001 Dr Hal Colebatch

2015 Graeme Head

2000 Helen Bauer

2014 Leanne Wallace

1999 Colleen Moore PSM

2014 Mike Allen PSM

1998 Jan Smith PSM

2013 Michael Coutts-Trotter

1997 Dr Colin Gellatly AO

2013 Peter Duncan AM

1996 Jane Diplock AO

2013 Jane Spring

1996 Leslie Quinnell AO

2012 Jennifer Westacott

1995 Dr Helen Nelson

2012 Nazha Saad

1995 George Bawtree

2012 Donna Rygate

1994 Philip Wheeler PSM

2011 Peter Achterstraat AM

1993 Alison Crook AO

2011 Illana Halliday

1992 Richard Humphry AO

2011 Dr Kerry Schott

1988 Graham Pratt

2010 Russell D Grove PSM

1988 Martin Painter

2010 Mary Ann O’Loughlin AM

1988 Pamela Grant

2010 Jane Woodruff

1988 Raymond Hodgkinson AM

2009 Pamela Rutledge

1987 Norm Oakes AO

2009 Peter Connelly

1985 Jack O’Donnell

2008 Karin Callaghan

1985 Richard Conolly AM

2007 Tim Farland

1983 Dr Ken Knight AM

2006 Deborah Sandars

1983 Edwin Walder

2005 Robyn Kruk AM

1983 Dr Ross Curnow

2004 Andrew Cappie-Wood

1983 Gerald Gleeson AC

2004 Lisa Corbyn

1983 Jack Watson AM

2003 Percy Allan AM

1983 Lionel Milsop

2002 Carolyn Burlew

1983 The Hon. Rae Else-Mitchell CMG, QC

2002 David Richmond AO

1983 Thomas Kewley OAM

2001 Carolyn Bloch

1983 Victor Cohen

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CELEBRATING EXCELLENCE

Celebrating Excellence: IPAA NSW Awards

CELEBRATING EXCELLENCE

Public Sector Management (PSM) Program The PSM Program IPAA NSW Award is presented annually to the highest-achieving NSW graduate in the nationally accredited Graduate Certificate, Public Sector Management Program.

University of Sydney The GC Remington Prize, in memory of the cofounder of IPAA NSW, is awarded in the Faculty of Government and International Relations to the most distinguished student in the study of government, especially administrative aspects.

2015 Muhummad Akif Islam

2015 Deborah Lockart

2015 Stephanie Semler

2014 Amy Wyndham

2014 Francis Maxwell

2013 Dr Georgina Kelly

2013 Charles Cull

2012 James Goodwin

2012 Louise Davies

2011 Jill Morris

2011 Nicholas Findlater

2010 Sean Kendall

2010 Frank Scisciolo

2009 Darryl O’Donnell

2009 Lauren Ashley Fahy

2008 Phillip Cameron

2008 Patrick Hurley

2007 Carolyn Murphy

2007 Bronwyn Weir

2006 Pauline Foote

2006 Kate Lesley Glazebrook

2005 Kathryn Gott

2005 Alexandra Jane Mason

2004 No prize awarded 2003 Deborah Ward

2004 Pia Brunner

2002 Jan Douglas

2003 Rachel Cadden Adams

2001 Jean Bakie

2002 Kristen Porter and Tom Glasson

University of NSW The IPAA NSW Prize is awarded to the student in Master of Policy Studies with the highest aggregate marks in policy analysis, information and research for policy and management, and policy in organisations.

2001 Dominique Palla-Pozza

Graduate School of Government The FA Bland Prize, in memory of the co-founder of IPAA NSW, is awarded to the student with the highest aggregate marks in Strategic Administration.

2015 Erin Louise Olejniczak

2014 Michael Knight and Stacey Warren

2014 Emma Lees

2013 Jodi McKay

2013 Pan Him Stanley Wong

2012 Leah Anderson

2012 Lucy Corrigan

2011 Richard Beecham

2011 Rebecca Wilkinson

2010 Rami Affan

2010 Helene Kordahji

2009 Paul Gayner

2009 Kathleen Cunningham 2008 Dorothy Harding 2007 Karin Ragel 2006 Sharon Bicknell 2005 Clyde Lettsom 2004 Ann Wiczek 2003 Katherine Isobel McKernan

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Events

As the key professional association that aims to enhance the relevance, integrity, reputation and intellectual base of the public sector, IPAA NSW offers a range of events to provide professional MEMBERSHIP development and networking opportunities throughout the year.

To facilitate networking, attendees are provided with a list of participants. Members enjoy complimentary or heavily discounted rates for many of these events.

TRAINING

State Conference IPAA NSW

STATE

CONFERENCE

Renowned as NSW’s premier public sector conference, the full-day AWARDS program provides you and your colleagues with a unique opportunity to listen to and share ideas with experts, peers and colleagues across the sector.

BOOKSTORE

Spann Oration The Spann Oration was inaugurated in honour of the memory of RESOURCES Richard Neville Spann OBE, MA Oxon., FASSA (1916–1981), who held the Chair of Government and Public Administration at the University of Sydney from 1954 to 1981. He worked extensively with the state and federal governments and was the Chairman of the Administrative Research Committee of the NSW State Public Service Board. The Oration is the most prestigious forum held by IPAA NSW annually.

Recent orators include: • 2015 David Richmond AO • 2014 Lord Gus O’Donnell • 2013 Nick Greiner AC • 2012 Anna Bligh • 2011 Gary Sturgess AM • 2010 Gerry Gleeson FIPAA • 2009 John Watkins.

2016–17 BUDGET BRIEFING BREAKFAST

Budget Briefing Breakfast The Budget Briefing Breakfast is an important opportunity to hear the Secretary of the NSW Treasury outline the State Budget and to hear an expert panel discuss the implications for the NSW public sector. The breakfast enables attendees to ask questions and discuss issues arising from the briefing and its networking opportunities with professionals from a wide range of agencies and organisations.

CEO and Young Professionals Breakfast 2017 will be the 15th year that IPAA NSW has held this important event, where chief executives host young professionals at a breakfast focused on connecting people and ideas. The breakfast is a wonderful opportunity for young public servants and chief executives to meet and share ideas to create a better public sector.

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EVENTS

EVENTS

EVENTS

International Women’s Day Celebration This is an evening of networking, conversation and inspirational speakers to celebrate International Women’s Day. Speakers come from all walks of life and share their stories of challenges and successes. It is an informal evening and an opportunity to share ideas in a convivial atmosphere.

Women’s Executive Luncheon The Women’s Executive Luncheon celebrates women in leadership and explores what needs to happen to ensure more women continue to strive for executive careers in the public sector.

Speakers for the 2016 Luncheon on 16 August are The Hon. Catherine Cusack MLC, Parliamentary Secretary to the Premier and Ms Marina Go, General Manager of Hearst-Bauer Media.

On the Couch

on the

COUCH

On the Couch is a series of informal interviews with key “stewards” of the public sector. IPAA NSW has identified these people as “stewards” because in their current roles they are seen as having a high degree of responsibility and influence over the future of the public sector and the people who work within it. These interviews look at the person behind the role and focus on their influences, leadership styles, and values. Renowned journalist Monica Attard interviews them informally about their priorities in their current role and insights for the future.

Past interviewees include: • Simon A Y Smith, Secretary Department of Industry, Skills and Regional Development • Dr Mary Foley AM, Secretary NSW Health • Dr Kerry Scott AO, Chair of the Moorebank Intermodal Company Ltd, a Director of NBN Co, Infrastructure Australia and the Whitlam Institute • Carolyn McNally, Secretary for the NSW Department of Planning and Environment • Dr Michele Bruniges AM, Secretary of the NSW Department of Education and Communities • Blair Comley PSM, Secretary of the NSW Department of Premier and Cabinet • Philip Gaetjens, Secretary, NSW Treasury • Michael Coutts-Trotter, Secretary, Department of Family and Community Services • Graeme Head, Public Service Commissioner.

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The National Investigations Symposium is a biennial event for public sector investigators and complaint handlers run by the Independent Commission Against Corruption, NSW Ombudsman and IPAA. The symposiums have a two-day program and feature thought-provoking Australian and international speakers in a plenary session and four concurrent streams.

They provide a unique forum for public officials to increase investigative knowledge, skills and techniques, and offer significant professional development and networking opportunities.

Attendees: • hear about best-practice methods and new techniques • learn from distinguished international and national keynote speakers • attend workshops on managing difficult complainants and learn the basics about conducting an investigation • discuss hot topics with colleagues.

Picnic in the Park This is a members and special guests-only celebration to welcome in the New Year and is held in February each year. It is an afternoon of networking to enjoy as cocktails and canapés are served in the beautiful Rose Garden Pavilion at Sydney’s Royal Botanic Gardens.

Masterclasses Masterclasses are high-level events aimed at the Senior Executive Service that provide a forum for discussing strategic topics of importance. Our signature masterclass event is the Dr Nelson’s series, named in honour of longstanding member and first female councillor of IPAA NSW, Dr Helen Nelson. The series focuses on her area of expertise—policy.

LEGAL EAGLE SEMINAR SERIES

Drive your

CAREER

Legal Eagle seminars The Legal Eagle seminar series is designed to present short seminars (most are one hour) on legal topics of critical relevance to the public sector. Seminars are delivered by qualified lawyers specialising in the area of law on which they present.

Drive Your Career Conference and mentoring program The Drive Your Career Conference is for high-potential men and women in the NSW Public Service to accelerate their career development.

The program is suited to individuals who are performing well in their current role, are ready to take on a position of greater responsibility and are motivated to develop their leadership capabilities. The 2016 Drive Your Career Conference has the theme “Understanding your career pathways (or opportunities) and positioning yourself for progression”.

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EVENTS

National Investigations Symposium

Public Training Program

PUBLIC TRAINING PROGRAM

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As a leading training provider to the NSW public sector, IPAA NSW is recognised for its outstanding service and for delivering relevant, high-quality and cost-effective learning and development programs.

The courses in our Public Training Program are designed to meet the significant training needs of the sector, and are delivered faceto-face, where participants can share ideas and experiences in a professional learning environment. The content of each course is

based on research conducted with public sector organisations, and supports current government policy directions.

All of our public courses are available as Customised Agency Programs. In-house delivery offers flexibility in content, length and timetable.

For further information, contact our Professional Development Coordinator at IPAA NSW on 02 8223 8418 or go to nsw.ipaa.org.au.

Public Training Program index Career Management

Leadership and Management

Job Application and Interview Skills...................18

Dealing with Difficult Situations and Behaviours....................................................26

Commercial Acumen

Essentials for New Managers..............................27

Business Acumen................................................18

Expanding your Leadership Capabilities.............27

Communication Skills

Fundamentals for Supervisors............................28

Customer Service................................................19 Innovative and Analytical Problem-Solving.........19 Negotiation and Conflict Resolution Skills.........20 Presentation and Facilitation Skills....................20 Running Great Meetings......................................21

How to Have Those Difficult Conversations with Employees............................28 Program Evaluation.............................................29 Risk Management................................................29 Strategic Analysis................................................30

Taking Good Minutes...........................................21

Procurement and Compliance

Writing Briefs.......................................................22

Contract Management Essentials.......................30

Writing Ministerial Correspondence...................22

PCTP Level 2 Effective Procurement Capabilities.....................31

Finance Analysing and Interpreting Financial Reports....23 Building and Managing Your Budget...................23 Cost-Benefit Analysis..........................................24 Economics for Non-Economists..........................24 Executive Finance – Mastering Your Financial Environment...............25 Finance Essentials for NSW Government...........25 Finance for Non-Finance Managers....................26

Project Management Applied Project Management..............................31 Project Management: The Basics........................32

Public Policy Ethical Problem-Solving and Decision-Making..32

Understanding Government Inside Government...............................................33

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PUBLIC TRAINING PROGRAM INDEX

Public Training Program

Public Training Program

CAREER MANAGEMENT

Job Application and Interview Skills Learn the methodology and skills for better job applications and interviews Capability: Manage Self • Improve your performance at interviews • Learn how to apply for a new job or your old one, including during restructures • Understand application processes and interviews

CLASS SIZE: 20 FACILITATOR/S

Merryl Semple, Simon Smith

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

11AUG, 05APR

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

COMMERCIAL ACUMEN

Business Acumen Increase the knowledge and awareness of key financial, economic and operational principles Capability: Deliver Results • Understand how businesses operate • Learn how to read business financial reports • Recognise the way in which businesses develop and evolve strategy

CLASS SIZE: 20 FACILITATOR/S

Paul Vorbach, Stuart Patch

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

11OCT

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Members save more! Join today.

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To find out more, go to www.nsw.ipaa.org.au

This course provides customer service staff with the skills to deal with customers effectively Capability: Commit to Customer Service • Why customer service matters to public sector organisations

CLASS SIZE: 20 FACILITATOR/S

Harrold Burman, Andrew McDuie

• Understand the customer service value chain

LENGTH

One Day

• Develop key capabilities required by customer-facing and call centre staff

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

08NOV

COMMUNICATION SKILLS

Customer Service

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Innovative and Analytical Problem-Solving

Capability: Think and Solve Problems • Solve challenging problems effectively, using sophisticated innovative and analytical thinking • Strengthen your awareness and conscious application of different types of thinking • Choose from a range of important problemsolving tools, and use them confidently

COMMUNICATION SKILLS

Strengthen your skills and develop your problem-solving capacities through innovative and analytical thinking CLASS SIZE: 16 FACILITATOR/S

Phillip Hart

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

15NOV, 22MAR

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

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Public Training Program

COMMUNICATION SKILLS

Negotiation and Conflict Resolution Skills Build your skills and confidence in influencing others, dealing with conflicts and resistance, resolving differences and achieving successful results Capability: Influence and Negotiate • Increase your success in difficult negotiations, disagreements and disputes • Prepare for, manage and resolve challenging situations more effectively • Deal confidently and assertively with power tactics, anger, frustration, resistance and negativity

CLASS SIZE: 16 FACILITATOR/S

Phillip Hart, Fiona Hollier

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

02NOV + 03NOV, 14JUN + 15JUN

COSTS incl. GST MEMBER

$1,100

NON-MEMBER

$1,166

GROUP BOOKING

$1,122

COMMUNICATION SKILLS

Presentation and Facilitation Skills Learn the basic principles and effective delivery skills of presentation and facilitation Capability: Communicate Effectively • Accurately and clearly explain work-related information to different audiences • Prepare and deliver short presentations using clear language, graphics and other visual aids • Confidently handle unplanned responses in a question and answer context

CLASS SIZE: 20 FACILITATOR/S

Isabel Deeble

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

08DEC, 06JUN

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Members save more! Join today.

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To find out more, go to www.nsw.ipaa.org.au

Running Great Meetings

Capability: Communicate Effectively • Learn how to run meetings more effectively and productively • Gain skills to manage difficult meetings and increase participation • Obtain practical strategies to keep control of meetings

COMMUNICATION SKILLS

Run effective meetings and develop skills to manage difficult meetings and ideas for increasing participation CLASS SIZE: 20 FACILITATOR/S

Dennise Harris

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

15SEP, 16MAR

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Taking Good Minutes Capability: Communicate Effectively • Learn how to identify what goes in and is left out of the minutes

COMMUNICATION SKILLS

Learn the sensible and practical strategies for taking minutes CLASS SIZE: 20 FACILITATOR/S

Dennise Harris

• Improve your listening for the key points

LENGTH

One Day

• Develop strategies for when taking minutes is difficult

TIME

9.00am - 4.30pm

VENUE

Christie Conference Centre

DATE

26JUL, 16FEB

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Members save more! Join today.

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21

Public Training Program

COMMUNICATION SKILLS

Writing Briefs Increase your competency in writing briefs and reports in the public sector Capability: Communicate Effectively • Increase your competency in writing briefs to meet the expectations of your managers • Know how to structure your briefs so they are on one page and do not keep coming back to you for correction

CLASS SIZE: 20 FACILITATOR/S

Dennise Harris

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

21JUL, 01SEP, 22FEB, 16MAY

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

COMMUNICATION SKILLS

Writing Ministerial Correspondence Provide information, models and practice in writing to achieve appropriate skills at senior levels in the public sector Capability: Communicate Effectively • Prepare letters over the minister’s signature • Identify key elements of a ministerial reply • Write accurately and with political sensitivity

CLASS SIZE: 20 FACILITATOR/S

Dennise Harris

LENGTH

One Day

TIME

9.00am - 4.30pm

VENUE

Christie Conference Centre

DATE

09AUG, 22NOV, 21MAR, 22MAY, 22JUN

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Members save more! Join today.

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To find out more, go to www.nsw.ipaa.org.au

Analysing and Interpreting Financial Reports Enhance confidence and decision-making ability when using financial reports Capability: Finance • Identify and analyse financial trends and KPIs • Improve links between financial analysis and non-financial performance drivers

FACILITATOR/S

Kevin Riley

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

12AUG, 23FEB

FINANCE

CLASS SIZE: 20

• Learn how to read financial reports

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Building and Managing Your Budget Underpin budget development and gain the key tools to monitor, manage and forecast budget outcomes Capability: Finance • Recognise the key assumptions that underpin budget development • Develop key indicators to monitor budget performance

FACILITATOR/S

Kevin Riley

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

16SEP

FINANCE

CLASS SIZE: 20

• Understand the key budget elements

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

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To find out more, go to www.nsw.ipaa.org.au

23

Public Training Program

Cost-Benefit Analysis An introduction to the principles and practice of cost-benefit analysis

FINANCE

Capability: Finance • Understand the principles and practice of cost-benefit analysis • Recognise the major issues in conducting cost-benefit analysis • Apply your knowledge through practical case studies of cost-benefit analysis PRE-COURSE REQUIREMENTS Those with no economic background should preferably first attend the workshop, Economics for Non-Economists.

CLASS SIZE: 20 FACILITATOR/S

Dr Peter Abelson

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

30NOV + 01DEC

COSTS incl. GST MEMBER

$1,155

NON-MEMBER

$1,232

GROUP BOOKING

$1,188

Economics for Non-Economists

FINANCE

Understand the nature of economics and its role in the development of public policies Capability: Finance • Learn how the economy and markets work • Understand government budgets and the role of government in managing the economy • Value the role of economics in developing public policy

CLASS SIZE: 20 FACILITATOR/S

Dr Peter Abelson

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

19OCT

COSTS incl. GST MEMBER

$902

NON-MEMBER

$946

GROUP BOOKING

$924

Members save more! Join today.

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To find out more, go to www.nsw.ipaa.org.au

Executive Finance – Mastering Your Financial Environment Gain a strategic overview of the NSW Financial Management Framework and requirements in order to master the financial environment Capability: Finance

• Learn about the application of costing techniques for decision-making • Become confident in budgeting and forecasting financial performance

FACILITATOR/S

Kevin Riley

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

07JUN

FINANCE

CLASS SIZE: 20

• Understand the application of the NSW Financial Management Framework

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Finance Essentials for NSW Government Provides fundamental skills and knowledge to support the NSW public sector Financial Management Framework • Gain knowledge of financial terms and basic financial transactions • Understand the key financial reports and what they tell you • Increase your awareness of the NSW Government Financial Management Framework

CLASS SIZE: 20 FACILITATOR/S

Stuart Patch

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

15FEB

FINANCE

Capability: Finance

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

25

Public Training Program

Finance for Non-Finance Managers

FINANCE

Gain an overview of financial concepts, language and tools to assist in managing budgets successfully Capability: Finance • Gain a better understanding of basic finance and accounting principles • Strengthen your ability in budget and financial management • Increase your ability in budget planning including the cost-benefit analyses of various options

CLASS SIZE: 20 FACILITATOR/S

Stuart Patch

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

17NOV, 01JUN

LEADERSHIP AND MANAGEMENT

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Dealing with Difficult Situations and Behaviours Strengthen your capacity to address difficult issues and behaviours through more productive approaches Capability: Influence and Negotiate • Use a structured approach for resolving particularly challenging or contentious situations • Deal effectively and confidently with difficult behaviour • Discover effective strategies for dealing with difficult situations and behaviours

CLASS SIZE: 16 FACILITATOR/S

Phillip Hart

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

07DEC, 30MAY

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Members save more! Join today.

26

To find out more, go to www.nsw.ipaa.org.au

LEADERSHIP AND MANAGEMENT

Essentials for New Managers Increase your understanding of yourself and your team to improve your time, stress and performance management Capability: Manage and Develop People • Understand the essential skills for people in supervisory positions • Manage people, time and delegate work more effectively • Enhance professional networking and progress as a manager

CLASS SIZE: 20 FACILITATOR/S

Bernadette Harris

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

09MAY + 10MAY

COSTS incl. GST MEMBER

$1,100

NON-MEMBER

$1,166

GROUP BOOKING

$1,122

LEADERSHIP AND MANAGEMENT

Expanding your Leadership Capabilities Explore the nature of leadership and build skills necessary to make a difference in the workplace Capability: Inspire Direction and Purpose

CLASS SIZE: 20

• Identify the role of leadership and management within the workplace • Lead positive change, enhance staff performance and reduce resistance • Recognise personal leadership strengths and develop a plan of action to continue leadership development beyond the program

FACILITATOR/S

Bernadette Harris

LENGTH

Two Days

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

14MAR + 15MAR

COSTS incl. GST MEMBER

$1,100

NON-MEMBER

$1,166

GROUP BOOKING

$1,122

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

27

LEADERSHIP AND MANAGEMENT

Public Training Program

Fundamentals for Supervisors Improve your interpersonal skills necessary for effective supervision and develop strategies to address resistance in the workplace Capability: Manage and Develop People

CLASS SIZE: 20

• Engage staff in productive one-to-one performance conversations

FACILITATOR/S

Bernadette Harris

• Provide feedback on performance

LENGTH

One Day

• Develop confidence to supervise staff, including poorer performers

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

21FEB

LEADERSHIP AND MANAGEMENT

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

How to have those Difficult Conversations with Employees Equip yourself to manage difficult or challenging performance or behaviour at work and give feedback Capability: Display Resilience and Courage

CLASS SIZE: 20 FACILITATOR/S

Sarah Barlow

LENGTH

One Day

• Deal with inappropriate behaviour including people who are aggressive, cynical and negative

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

• Diagnose and identify actions to effectively facilitate feedback to people who reject all feedback

DATE

06DEC, 04APR

• Manage your own emotions and constructively communicate in a difficult situation

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Members save more! Join today.

28

To find out more, go to www.nsw.ipaa.org.au

LEADERSHIP AND MANAGEMENT

Program Evaluation Learn practical approaches to evaluating your agency’s programs and services Capability: Optimise Business Outcomes • Design program evaluations, in line with the NSW government’s evaluation framework and policy • Evaluate your agency’s programs and services and know whether they are making a difference • Understand the strengths and weaknesses of different types of evaluation

CLASS SIZE: 20 FACILITATOR/S

Greg Masters

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

22NOV, 27APR

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

LEADERSHIP AND MANAGEMENT

Risk Management An introduction to risk management and an explanation of standards associated with risk management Capability: Demonstrate Accountability • Understand the key elements of risk management

CLASS SIZE: 20 FACILITATOR/S

Paul Vorbach, Stuart Patch

• Recognise how to analyse and treat risk

LENGTH

One Day

• Learn how to apply the ISO 31000 International Risk Management Standard

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

12OCT

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

29

LEADERSHIP AND MANAGEMENT

Public Training Program

Strategic Analysis Make a difference when addressing complex, challenging and enduring problems Capability: Think and Solve Problems • Establish strong foundations for addressing complex, challenging and enduring problems • Use a proven, practical and successful approach to high-quality strategic analysis • Improve the reliability and efficacy of your strategic planning

CLASS SIZE: 16 FACILITATOR/S

Phillip Hart

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

01NOV

PROCUREMENT AND COMPLIANCE

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Contract Management Essentials Develop contract management capabilities to improve contractual outcomes and reduce costs for agencies Capability: Procurement and Contract Management • Understand the role of contracting in the contemporary NSW public sector and government-owned corporations • Plan an effective contract strategy • Comprehend the legal fundamentals in contracting

CLASS SIZE: 20 FACILITATOR/S

Stuart Patch, Paul Vorbach

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

28JUL, 28FEB

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Members save more! Join today.

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To find out more, go to www.nsw.ipaa.org.au

Learn the complete life cycle of a routine procurement in the NSW public sector Capability: Procurement and Contract Management

CLASS SIZE: 20 FACILITATOR/S

Paul Vorbach, Stuart Patch

LENGTH

2.5 Days

• Plan and conduct a procurement

TIME

9.00am - 5.00pm

• Approach the market and manage a contract

VENUE

Cliftons

PRE-COURSE REQUIREMENTS Completion of PCTP Level 1 Understanding Public Sector Procurement or the ability to demonstrate a good working knowledge of procurement in the NSW Government sector.

DATE

24AUG - 26AUG, 08NOV - 10NOV, 08MAR - 10MAR, 10MAY - 12MAY

• Apply the NSW Government regulatory and policy framework to a procurement activity

To discuss accelerated entry into this course, contact NSW Procurement, Learning and Development on 1800 679 289 FREE, or IPAA NSW on 02 8223 8418.

PROCUREMENT AND COMPLIANCE

PCTP Level 2 Effective Procurement Capabilities

COSTS incl. GST MEMBER

$1,397

NON-MEMBER

$1,496

GROUP BOOKING

$1,430

Expand your project management skills and take a leadership role in projects Capability: Project Management

CLASS SIZE: 20

• Expand your skills with more advanced tools and techniques in project management and take a leadership role in projects

FACILITATOR/S

Stuart Patch, Kestrel Stone

LENGTH

Two Days

• Learn how to effectively estimate costs and resources required for more complex projects, and develop project plans

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

• Develop and evaluate project outcomes and draw lessons from the project for continuous improvement

DATE

29NOV + 30NOV, 24MAY + 25MAY

COSTS incl. GST PRE-COURSE REQUIREMENTS Project management experience as a project officer or project manager, or completion of Project Management: The Basics.

MEMBER

$1,100

NON-MEMBER

$1,166

GROUP BOOKING

$1,122

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

31

PROJECT MANAGEMENT

Applied Project Management

Public Training Program

PROJECT MANAGEMENT

Project Management: The Basics Learn practical project management tools and techniques Capability: Project Management • Use a practical framework for planning and managing projects

CLASS SIZE: 20 FACILITATOR/S

Stuart Patch, Kestrel Stone

• Expand your skills in project management

LENGTH

One Day

• Learn to monitor and evaluate project progress against identified goals

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

20OCT, 09FEB, 08JUN

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Ethical Problem-Solving and Decision-Making PUBLIC POLICY

Build the core concepts and skills to solve problems and make decisions ethically and proficiently Capability: Act with Integrity • Promote workplace behaviours and decisions based on robust ethical principles • Anticipate and avoid instances of unethical conduct, and deal with them as they arise • Encourage a sound problem-solving approach to address ethical challenges and dilemmas

CLASS SIZE: 16 FACILITATOR/S

Phillip Hart

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

13OCT

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Members save more! Join today.

32

To find out more, go to www.nsw.ipaa.org.au

UNDERSTANDING GOVERNMENT

Inside Government An introduction to the Australian system of government Capability: Act with Integrity

CLASS SIZE: 20

• Understand the main features elements of the Constitution and Australian federalism • Understand the Westminster system, responsible government and the machinery of government in NSW • Gain an understanding of recent public sector reforms and the role of the public servant

FACILITATOR/S

Greg Masters

LENGTH

One Day

TIME

9.00am - 5.00pm

VENUE

Christie Conference Centre

DATE

23NOV

COSTS incl. GST MEMBER

$671

NON-MEMBER

$704

GROUP BOOKING

$682

Members save more! Join today.

To find out more, go to www.nsw.ipaa.org.au

33

QUALIFICATIONS

Qualifications index

IPAA offers the following formal qualifications that can be achieved by attending a series of workshops and completing a rigorous study program and a number of assessment tasks.

The courses are aimed at those hoping to transition into more senior roles.

Project Management

Diplomas IPAA NSW, in a partnering arrangement with two major Registered Training Organisations (RTOs), People & Strategy (ACT) Pty Ltd (RTO ID No. 5336) and accessUTS (RTO ID No. 90811), offers a range of nationally recognised Diplomas as public programs. These include:

Diploma of Government (Project Management) PSP51312........................36

Procurement and Compliance PCTP Diploma of Procurement and Contracting PSP50616..................................37 PCTP Advanced Diploma of Procurement and Contracting PSP60616..................................38

• Diploma of Government (Project Management) PSP51312 IPAA NSW, in conjunction with NSW Procurement within the NSW Department of Finance, Services and Innovation, offers the Procurement Certification Training Program (PCTP). It includes: • Diploma of Procurement and Contracting PSP50616 • Advanced Diploma of Procurement and Contracting PSP60616

35

QUALIFICATIONS INDEX

Qualifications

Qualifications

Diploma of Government (Project Management) PSP51312 PROJECT MANAGEMENT

Capability: Project Management Overview The Diploma of Government (Project Management) equips participants to develop and manage projects within the workplace. The program guides participants through the complete project management process from project conception and initiation through to contract close. The skills learnt in this program can be used in projects of any size or complexity. The program is targeted at officers in a government agency or state-owned corporation who work in or manage a workplace project. The five-day program maximises the opportunities for self-learning by using case studies and an overarching project simulation to enable participants to practise new skills in a collegial, positive learning environment.

Course Outcomes

CLASS SIZE: 20

Attendees will be able to:

FACILITATOR/S

Stuart Patch,

LENGTH

Five Days

• manage project resources

TIME

9.00am - 5.00pm

• launch a project successfully

VENUE

Christie Conference Centre

• manage project performance

DATE

14SEP - 26OCT, 21MAR - 17MAY

• define and initiate a project • design a comprehensive project plan

• close out a project.

PRE-COURSE REQUIREMENTS Vocational experience in project management or attendance at Project Management: The Basics, or Applied Project Management (IPAA short courses) or equivalent.

COSTS incl. GST MEMBER

$3,872

NON-MEMBER

$4,103

GROUP BOOKING

$3,993

This course is delivered in a partnering arrangement with People and Strategy (ACT) Pty Ltd (RTO ID No. 5336).

Ignite your learning journey with our new online knowledge centre.

36

To find out more, go to www.nsw.ipaa.org.au

Capability: Procurement and Contract Management Overview This qualification allows for the attainment of competencies required for independent and self-directed work as a procurement and contract manager in the public sector. It is suitable for individuals who apply integrated technical and theoretical concepts in a broad range of contexts to undertake advanced skilled duties in a procurement and contracting environment.

Course Outcomes

CLASS SIZE: 20

Attendees will be able to:

FACILITATOR/S

Stuart Parry, Paul Vorbach

LENGTH

Nine Days

• develop a complex procurement plan

TIME

9.00am - 5.00pm

• manage risk in a procurement

VENUE

Cliftons

DATE

19SEP - 25JAN

• establish a governance framework for a complex procurement

• manage a complex procurement activity • evaluate a complex procurement • negotiate successful procurement outcomes • manage a complex contract

COSTS incl. GST

• manage contractor performance.

PRE-COURSE REQUIREMENTS Completion of PCTP Level 1 Understanding Public Sector Procurement and Level 2 Effective Procurement Capabilities.

MEMBER

$5,500

NON-MEMBER

$5,800

GROUP BOOKING

$5,600

To discuss accelerated entry into the Diploma, contact NSW Procurement, Learning and Development on 1800 679 289.

This course is delivered in a partnering arrangement with accessUTS (RTO ID No. 90811).

Ignite your learning journey with our new online knowledge centre.

To find out more, go to www.nsw.ipaa.org.au

37

PROCUREMENT AND COMPLIANCE

PCTP Diploma of Procurement and Contracting PSP50616

PROCUREMENT AND COMPLIANCE

Qualifications

PCTP Advanced Diploma of Procurement and Contracting PSP60616 Capability: Procurement and Contract Management Overview This advanced procurement and contracting program focuses on the skills and knowledge required to manage the procurement and contracting functions within an agency or to develop agency policy, processes and procedures. The 9-day program (3x3 days) is strategically focused on the development of organisational procurement capability. It is suitable for experienced professional procurement officers wanting to enhance their strategic management knowledge and skill base. It is action learning-focused and uses case studies and simulations to ensure the tools, techniques and concepts presented in the program are analysed and practised in a safe learning environment. The program involves assessment, through in-class group work including presentations and work-based tasks completed outside of the class sessions.

Course Outcomes

CLASS SIZE: 20

Attendees will be able to: • develop organisational procurement plans • strategically analyse agency procurement spends by category • direct and manage continuous improvement and change in the procurement function • develop opportunities for coordinated procurement within and across agencies

FACILITATOR/S

Paul Vorbach

LENGTH

Nine Days

TIME

9.00am - 5.00pm

VENUE

Cliftons

DATE

30AUG - 08DEC

• manage strategic procurement negotiations

COSTS incl. GST

• manage strategic procurement risk

MEMBER

$5,500

NON-MEMBER

$5,800

GROUP BOOKING

$5,600

• strategically direct the management of contracts across an agency.

PRE-COURSE REQUIREMENTS Completion of the Diploma of Government (Procurement and Contracting).

Candidates will need to submit a CV prior to being accepted into this course.

Please contact IPAA NSW on 02 8223 8418 for further information.

To discuss accelerated entry into the Diploma, contact NSW Procurement, Learning and Development on 1800 679 289 FREE, or IPAA NSW on 02 8223 8418.

This course is delivered in a partnering arrangement with accessUTS (RTO ID No. 90811).

Ignite your learning journey with our new online knowledge centre.

38

To find out more, go to www.nsw.ipaa.org.au

CUSTOMISED AGENCY PROGRAMS

Customised Agency Programs

CUSTOMISED AGENCY PROGRAMS INDEX

Customised Agency Programs A Customised Agency Program (CAP) is a professional development program uniquely designed in content and format to address the particular needs of your organisation.

Customised Agency Programs can save your organisation money and enhance teambuilding.

Training can be delivered at your premises or we can source a training venue for you.

Courses can be delivered anywhere in NSW, and sometimes interstate, to public sector organisations at all levels of government, as well as organisations in the private and not-forprofit sectors.

All IPAA NSW courses are available as Customised Agency Programs, including the courses in the Public Training Program.

In-house course delivery is a cost-effective way to deliver training to groups of eight or more people (maximum 20). Discounts are available for multiple bookings for the same course.

IPAA NSW matches the most appropriate consultant to the needs of your organisation and offers flexibility in content, length and timetabling.

You are not restricted to our current offerings.

We can develop a new course specifically for your organisation, offering complete professional development program solutions.

Case studies and organisational policies and procedures from your organisation can be incorporated into these programs. A number of IPAA NSW courses can be combined to develop a course appropriate to your requirements.

This flexible and cost-effective option benefits all agencies, particularly those with offices in regional NSW. For further information or to receive a written proposal, contact our Professional Development Coordinator on 02 9228 5225 or email info@nsw.ipaa.org.au.

Customised Agency Programs index Career Management

Leadership and Management

Improving your Workplace Effectiveness............41

Behaviour Styles: Individual and Teams..............44

Commercial Acumen

Building and Sustaining Resilience.....................44

Process Mapping and Analysis for Improved Efficiency..............................................................41

Communication Skills Advanced Presentation Skills..............................41 Facilitation Skills.................................................42 Interpersonal Communication Skills..................42

Bullying and Harassment Prevention..................44 Change Leadership - What's New.......................45 Coaching Skills for Team Leaders.......................45 Developing High-Performing Teams...................45 Developing a Dispute Management System........46 Improve Performance through Coaching............46

Listen and Speak Under Pressure.......................42

Managing Regional Staff: Working Together Apart.......................................46

Speech Writing Made Easy..................................43

Managing to Improve Performance.....................47

Writing Plain English...........................................43

Outrage! Managing Highly Controversial Issues.47

Writing: Grammar and Punctuation....................43

Springboard: Women's Development Program..47

40

Learn to use practical strategies and tactics to become more effective and productive

Capability: Deliver Results • Learn to effectively deal with changing and competing priorities to complete work tasks and respond flexibly to changing circumstances • Improve productivity by eliminating time robbers • Maintain equilibrium while managing pressure situations at work

FACILITATOR/S

CAREER MANAGEMENT

Improving your Workplace Effectiveness

Sarah Barlow

Learn the most effective and widely used techniques for process documentation, analysis and improvement

Capability: Deliver Results • Gain greater understanding of how work is being done to meet customer and stakeholder expectations • Improve financial and operational controls and performance

FACILITATOR/S

COMMERCIAL ACUMEN

Process Mapping and Analysis for Improved Efficiency

Kevin Riley

A comprehensive workshop focusing on advanced presentation skills

Capability: Communicate Effectively • Deliver influential presentations with credibility and a professional presence to a senior audience • Respond to perceived audience reception and confidently change tactics mid-presentation • Understand the strategies of moving a meeting or audience towards a shared conclusion

FACILITATOR/S

Isabel Deeble

Over 5,000 people benefit from our courses each year.

To find out more, go to www.nsw.ipaa.org.au

41

COMMUNICATION SKILLS

Advanced Presentation Skills

Customised Agency Programs

COMMUNICATION SKILLS

Facilitation Skills Build confidence, skills and appropriate techniques for facilitating groups and meetings

Capability: Communicate Effectively • Deliver outcomes and clear actions when facilitating groups and internal and external stakeholder meetings • Manage difficult behaviours in facilitated situations • Adopt the most useful structures and processes to achieve consensus and make decisions FACILITATOR/S

Sarah Barlow

COMMUNICATION SKILLS

Interpersonal Communication Skills Including how to say ‘no’ and keep the other person onside

Capability: Communicate Effectively • Identify and practise fundamental strategies to manage a range of professional communication • Learn to send clear messages • Use clever questions to uncover important information

FACILITATOR/S

Bernadette Harris

COMMUNICATION SKILLS

Listen and Speak Under Pressure An interactive workshop for senior government executives to build confidence and presence when listening and speaking under pressure

Capability: Communicate Effectively • Build your thinking and speaking on your feet ‘identity’ • Create perceptions of confidence when listening, speaking and presenting • Develop a simple structure for any interaction, meeting or presentation

FACILITATOR/S

Michael Kelly

Over 5,000 people benefit from our courses each year.

42

To find out more, go to www.nsw.ipaa.org.au

A step-by-step guide for writing a work-related speech

Capability: Communicate Effectively • Learn how to make your speech appealing • Obtain a step-by-step guide for writing a work-related speech • Be able to match the speech to the speaker and the event

FACILITATOR/S

Dennise Harris

COMMUNICATION SKILLS

Speech Writing Made Easy

Develop a process to write reader-friendly documents

Capability: Communicate Effectively • Gain confidence in making a document easier to read • Apply a step-by-step guide to writing clear and effective documents for work purposes

FACILITATOR/S

Dennise Harris

COMMUNICATION SKILLS

Writing Plain English

A refresher course in modern punctuation and grammar using the public sector workplace as a context

Capability: Communicate Effectively • Learn the rules of grammar and punctuation that you will need at work • Obtain answers to your questions

FACILITATOR/S

Dennise Harris

Over 5,000 people benefit from our courses each year.

To find out more, go to www.nsw.ipaa.org.au

43

COMMUNICATION SKILLS

Writing: Grammar and Punctuation

LEADERSHIP AND MANAGEMENT

LEADERSHIP AND MANAGEMENT

LEADERSHIP AND MANAGEMENT

Customised Agency Programs

Behaviour Styles: Individual and Teams Become more self-knowledgeable, well-rounded and effective team members/leaders

Capability: Manage Self • Understand people's behaviour styles and workplace priorities • Recognise your personal strengths, limitations and interpersonal challenges as well as those of others you work with • Learn to work more productively with less team conflict FACILITATOR/S

Isabel Deeble

Building and Sustaining Resilience Learn practical skills to remain calm and focused in challenging situations and develop resilience-building strategies that work.

Capability: Display Resilience and Courage • Recognise subtle stress signals before they become chronic • Techniques to think clearly and make good decisions under pressure • Personal strategies to build and sustain resilience FACILITATOR/S

Merryl Semple

Bullying and Harassment Prevention Provide strategies for identifying, handling and preventing bullying and harassment in the workplace

Capability: Manage and Develop People • Recognise bullying and harassment in the workplace • Learn how to prevent bullying and harassment • Provide strategies for identifying, preventing and resolving bullying and harassment in the workplace

FACILITATOR/S

Anthea Lowe

Over 5,000 people benefit from our courses each year.

44

To find out more, go to www.nsw.ipaa.org.au

• Make effective change leadership an integral part of everyday leadership practice • Develop change plans that support employees to readily adopt workplace change • Use leadership actions that move employees towards the change (not away from change!)

FACILITATOR/S

Robyn Mercer

Coaching Skills for Team Leaders Expand your management skills to enable you to help staff fulfil their potential

Capability: Manage and Develop People • Facilitate useful ‘coaching conversations’ as part of your management toolkit • Expand your management skills and develop your team members’ skills • Learn how to use the I-GROW model so your coaching conversations are relevant and useful

FACILITATOR/S

Barbara McKellar

Developing High-Performing Teams Enhance team performance by developing trust, communication, conflict management, commitment and accountability

Capability: Inspire Direction and Purpose • Enhance team performance and results • Learn to encourage your team members to be fully engaged and committed • Increase team accountability

FACILITATOR/S

Sandra Wood

Over 5,000 people benefit from our courses each year.

To find out more, go to www.nsw.ipaa.org.au

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LEADERSHIP AND MANAGEMENT

Capability: Manage Reform and Change

LEADERSHIP AND MANAGEMENT

Base your change leadership practice on the latest neuroscience research

LEADERSHIP AND MANAGEMENT

Change Leadership - What's New

LEADERSHIP AND MANAGEMENT

LEADERSHIP AND MANAGEMENT

Customised Agency Programs

Developing a Dispute Management System Develop a dispute management system to suit your agency and particular circumstances

Capability: Influence and Negotiate • Resolve disputes more systematically and effectively, cutting the hidden and visible costs of conflict • Address disputes responsibly, safely and productively, encouraging improved behaviours and outcomes • Develop a dispute management system using an approach that is fast, efficient, robust and transparent FACILITATOR/S

Improve Performance through Coaching Learn how to effectively coach employees to support great performance and ongoing engagement

Capability: Manage and Develop People • Learn how to apply a range of practical coaching techniques that can be used to support engagement, assist change and promote autonomy and problemsolving in all employees • Develop a range of coaching questions including those that support improved problem-solving, autonomy, resilience, personal change and goal achievement • Improve performance by building employee ownership of coaching agreements FACILITATOR/S

LEADERSHIP AND MANAGEMENT

Phillip Hart

Robyn Mercer

Managing Regional Staff: Working Together Apart Provides practical solutions to issues faced by managers of remote staff, from controlling emails to maintaining motivation and commitment

Capability: Manage and Develop People • Develop effective methods of managing your regional and remote staff • Learn techniques to build effective workplace relationships in geographically dispersed teams • Build confidence to supervise and manage regional staff and manage effectively when things go wrong at a distance FACILITATOR/S

Bernadette Harris

Over 5,000 people benefit from our courses each year.

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To find out more, go to www.nsw.ipaa.org.au

• Conduct a performance conversation • Understand the NSW Public Sector’s Performance Development Framework and its components • Understand the process in managing unsatisfactory performance

FACILITATOR/S

Bernadette Harris

Outrage! Managing Highly Controversial Issues Learn the practical strategies for dealing with highly controversial and highly charged issues

Capability: Influence and Negotiate • Address serious tension and conflict among internal or external stakeholders • Encourage stakeholder acceptance, cooperation and compliance on controversial issues • Move towards constructive outcomes in difficult circumstances FACILITATOR/S

Phillip Hart

Springboard: Women's Development Program Enhance your performance and learn to make positive decisions about your personal and work options

Capability: Manage Self • Identify clear, practical and realistic ways to take greater control over your work and life • Value yourself, your strengths and your capabilities, catering for participants from all backgrounds • Build practical skills and increase confidence to progress further in your career FACILITATOR/S

Deb Elliott

Over 5,000 people benefit from our courses each year.

To find out more, go to www.nsw.ipaa.org.au

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LEADERSHIP AND MANAGEMENT

Capability: Manage and Develop People

LEADERSHIP AND MANAGEMENT

Learn effective performance management techniques to analyse performance problems and develop targeted strategies to gain the best effect

LEADERSHIP AND MANAGEMENT

Managing to Improve Performance

TERMS AND CONDITIONS

Terms and Conditions Registration and Confirmation

Program changes

Registrations are accepted via the website, fax, mail or email. Your place will be confirmed upon receipt of your registration. A confirmation and invoice will be sent within 24 hours.

IPAA NSW reserves the right to change programs/speakers, or to cancel programs if enrolment criteria are not met or when conditions beyond its control prevail. All registrants will be notified in the event of cancellation and their registration fee will be refunded.

Payment policy Payment is due 14 days from the date of the invoice.

Cancellation policy Cancellation must be in writing. 50% of the fee will be payable when a cancellation is received between 5 and 10 working days prior to the course/event running. 100% of the fee will be payable for cancellations received fewer than five working days prior to the course/event running. Substitute nominees may attend in your place where deemed appropriate. Note that if a registrant does not cancel and does not attend, the total fee is still payable.

Member rate policy (courses only) When an IPAA NSW professional member or associate member registers for a course, the member rate applies. Affiliate members are not eligible for the member rate.

Group booking policy (courses only) Where three or more people from one agency book and pay together for the same course (with the same course code), the group booking rate applies.

Transfer policy (courses only) Transfers to another course must be requested in writing at least 10 working days prior to the course running, or the cancellation policy applies. Transfers can only be requested when the course fee has been paid in full.

The first transfer request is at no additional cost; subsequent transfer requests will attract a transfer fee of $55.

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Privacy policy IPAA NSW is committed to protecting the privacy of information collected about its members and clients. The Institute collects information as required in order to administer and manage registrations for its courses and events. If registrants do not provide all the relevant information, registrations may not be confirmed. In some cases, names and agencies will appear on a participant list distributed to participants in a course or event.

Individuals who wish to access their personal information, or have any queries in relation to the manner in which the Institute handles personal information, can contact IPAA NSW on 02 8223 8418.

Let us know what you think This 2016–17 Services Guide, and various other publications, are available on our website – nsw.ipaa.org.au.

Your thoughts on the Services Guide not only help us to improve future publications, but also help us to know what courses you would like to see offered.

To request a hard copy of this guide, or to provide your feedback and comments on the guide, please contact us: t: 02 8223 8418 f: 02 8223 8420 e: info@nsw.ipaa.org.au m: IPAA NSW GPO Box 904 Sydney NSW 2001

Advanced Presentation Skills................................41

Improving your Workplace Effectiveness..............41

Analysing and Interpreting Financial Reports......23

Innovative and Analytical Problem-Solving...........19

Applied Project Management................................31

Inside Government.................................................33

Behaviour Styles: Individual and Teams................44

Interpersonal Communication Skills....................42

Building and Managing Your Budget.....................23

Job Application and Interview Skills......................18

Building and Sustaining Resilience.......................44

Listen and Speak Under Pressure.........................42

Bullying and Harassment Prevention....................44

Managing Regional Staff: Working Together Apart.........................................46

Business Acumen...................................................18 Change Leadership - What's New.........................45 Coaching Skills for Team Leaders.........................45 Contract Management Essentials.........................30 Cost-Benefit Analysis.............................................24

Managing to Improve Performance.......................47 Negotiation and Conflict Resolution Skills...........20 Outrage! Managing Highly Controversial Issues...............................................47

Customer Service...................................................19

PCTP Advanced Diploma of Procurement and Contracting PSP60616.............38

Dealing with Difficult Situations and Behaviours.......................................................26

PCTP Diploma of Procurement and Contracting PSP50616....................................37

Developing a Dispute Management System..........46

PCTP Level 2 Effective Procurement Capabilities.......................31

Developing High-Performing Teams.....................45 Diploma of Government (Project Management) PSP51312..........................36 Economics for Non-Economists............................24 Essentials for New Managers................................27 Ethical Problem-Solving and Decision-Making....................................................32 Executive Finance – Mastering Your Financial Environment.................25 Expanding your Leadership Capabilities...............27 Facilitation Skills....................................................42 Finance Essentials for NSW Government.............25 Finance for Non-Finance Managers......................26 Fundamentals for Supervisors..............................28 How to Have Those Difficult Conversations with Employees..............................28 Improve Performance through Coaching..............46

Presentation and Facilitation Skills.......................20 Process Mapping and Analysis for Improved Efficiency..........................................41 Program Evaluation...............................................29 Project Management: The Basics..........................32 Risk Management..................................................29 Running Great Meetings........................................21 Speech Writing Made Easy....................................43 Springboard: Women's Development Program....47 Strategic Analysis...................................................30 Taking Good Minutes..............................................21 Writing Briefs.........................................................22 Writing: Grammar and Punctuation......................43 Writing Ministerial Correspondence.....................22 Writing Plain English..............................................43

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ALPHABETICAL INDEX

Index – alphabetical

www.nsw.ipaa.org.au