2010-2011 Course Guide by Effigy Creative Pty Ltd

2010-2011 COURSE GUIDE

TRAINING

YOUR LEARNING . OUR PASSION

About us The Institute of Public Administration Australia (IPAA) Queensland is the peak professional body for the public sector in Queensland and represents the interests of more than 270,000 public sector professionals across the state. As a not-for-profit professional association, we offer a range of opportunities for those with an interest in public administration and public sector reform to network and exchange ideas on the latest trends, practices and innovations. By promoting healthy governance and excellence across local, state and commonwealth governments, we attract members who are passionate individuals with the drive to develop their own knowledge in order to contribute towards better outcomes for the public sector.

Our services We offer a range of services to our members, corporate supporters and the broader public sector community including:

iQ Training

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We are recognised for our high quality events – from influential speakers to intimate executive leadership lunches – all bringing you the latest thinking and innovation in public administration. All members receive up to 20% off all iQ Events. MEMBERSHIP RESEARCH BOOKS PARTNERSHIPS MEMBERSHIP EVENTS YOUR CAREER YOUR GOALS. OUR . OURPASSION PASSION

YOUR KNOWLEDGE . OUR PASSION YOUR EXPERIENCE . OUR PASSION

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TRAINING

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We offer more than 70 facilitated courses and more than 160 online courses in areas including finance, government, policy, communications, management, business and strategy. All members receive up to 35% off all iQ Training courses. PARTNERSHIPS EVENTS MEMBERSHIP

LEDGE . OUR PASSION

RESOURCES EVENTS YOUR TRAINING EXPERIENCE . OUR PASSION YOUR INTERESTS . OUR PASSION

YOUR LEARNING . OUR PASSION

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Our online resource centre provides access to the latest research and thinking in public administration and management, as well as the opportunity to view our event presentations from anywhere in the world.

MEMBERSHIP YOUR CAREER . OUR PASSION PARTNERSHIPS

YOUR GOALS . OUR PASSION iQ Books

RESEARCH EVENTS

YOUR KNOWLEDGE . OUR PASSION YOUR EXPERIENCE . OUR PASSION

BOOKS MEMBERSHIP

YOUR INSIGHTS . OUR PASSION YOUR CAREER . OUR PASSION

Our online bookstore provides a fantastic range of business books, CDs and DVDs with all members receiving 10% off all purchases. BrowseRESOURCES online at www.iqbooks.org.au. YOUR INTERESTS . OUR PASSION

YOUR INTERESTS . OUR PASSION

To discover more about our passions and how they relate to you, MEMBERSHIP RESEARCH BOOKS EVENTS YOUR EXPERIENCE . OUR PASSION visit our YOURwebsite CAREER . OUR PASSION YOUR KNOWLEDGE . OUR PASSION YOUR INSIGHTS . OUR PASSION www.qld.ipaa.org.au

BOOKS RESOURCES

YOUR INSIGHTS . OUR PASSION

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The Queensland Public Sector Capability and Leadership Framework

If you like this

At IPAA Queensland, we strongly support the Queensland Public Sector (QPS) Capability and Leadership Framework (CLF) which provides the foundations for developing capability and leadership across the Queensland Public Sector.

N S

The CLF establishes a common language to talk about the work public sector employees need to achieve at each classification level and emphasises the special responsibility of public sector employees to meet public sector values. It has become pivotal in career planning, learning and development, performance management and the attraction and retention of staff. The CLF applies to all staff employed under the Public Service Act 2008, from entry level employees to Chief Executives. Other public sector agencies may find it useful in order to provide consistent expectations of staff and develop them to strive for continuous improvement.

course you

could consider Financia l Managem : ent in the Queensla Managing Public nd Public Sector Sector Budgets and Cost Centres

Accrual Accou nting This course maps

for Non-Finan cial Managers

to capability:

Overview

Content

This course outlines the concepts principle s of and accrual accounti ng and the reasons why it was introduc ed in the public sector. It explains the differen between accrual and cash transact ce and the need for both. It explores ions, benefits of using the accrual accounti outlines the elements of accounti ng, building blocks, ng and addresse s accrual accounti ng, costing and fi nancial statements. This is a practica l comprehensive and introduc tion to accrual accounti ng for non-fi nancial manager s.

CLASS SIZE: FACILITATOR/S

for Non-Financial

Managers

TIME DATE

(Refer to page

03 for explanatio n)

Benefits to you

• enhanced fi nancial that can be applied management skills to the workplac the home e and • informed decision -making and of the implicat appreciation ions fi nancial managem of your operational and ent decision s • enhanced career opportun ities

Benefits to the organi

sation • enhanced fi nancial managem • improved ent capabilit fi nancial y resource allocatio decision-making and n

20 COSTS^

Malcolm Lawson

LENGTH Accrual Accounting

Accrual Accounting

This is a one-day Course Outcom introduc tory es non-fi nancial course for manager Participa nts will be able to: themselves responsi s who suddenly fi nd ble for managin • explain the cost centre and ga concepts and budget, or for principle s of accrual accounti currently hold those ng fi nancial delegatio who • outline the wish to better ns and drivers understa nd the of accrual accounti behind the introduc tion impact of their nature and decision s on ng by the public • explain the fi nancial performance. sector difference between This course is accounti ng and delivered within the context accrual cash accounti of accrual output • defi ne the budgeting. It elements of accrual ng is designed to • articulate equip accounti ng non-fi nancial the benefits of manager s with accrual accounti ng, and the knowledge and the need for skills to effective necessar y both accrual accounti discharge their ly ng and cash fi nancial responsi accounti ng • appreciate It adopts an interacti bilities. the impact of ve, hands-on operational decision s on approach to the fi nancial perform subject, with • describe the participa given the opportun impact of accrual ance ity to apply their nts on fi nancial transact ions gained knowled newly statements ge and skills • prepare a basic to small group exercise set of fi nancial s and a case study. and evaluate fi nancial perform statements Course ance

1 Day

MEMBER

9.00am - 4.30pm

CORPORATE SUPPORTER

07SEP, 12APR

For venue and

STANDARD

$430 $530 $665

^Includes GST and are subject Cancellation to change Policy details (page 04)

further course

details visit qld.ipa a.org.au

The CLF is based on five capabilities, which are expressed at two levels.

For CLF 1 to 7

For CLF 8 to 12 and CES

1 Supports strategic direction

1 Shapes strategic thinking

2 Achieves results

3 Supports productive working relationships

3 Cultivates productive working relationships

4 Displays personal drive and integrity

4 Exemplifies personal drive and integrity

5 Communicates with influence

How we can help To help you integrate your learning and professional development planning, IPAA Queensland has mapped all of its courses to the CLF. For example, by choosing a course which is mapped to ‘Supports Strategic Direction’ you can upskill while ensuring your professional development aligns with your public sector career goals. We are committed to developing specific learning and development suites for individuals and organisations for various roles and levels. For more information visit www.qld.ipaa.org.au or to download the full CLF visit www.psc.qld.gov.au

N S

What do N, S, M mean? In addition to mapping our courses to the CLF, we also categorise them into the various career stages a public sector professional experiences. By referring to the M, S, and N on the side of each page, you can determine whether the courses suit your professional development needs: New Recruit/Graduate Courses provide a range of skills suitable for anyone working in the public sector Supervisor Courses provide skills needed for supervisors and emerging leaders

Manager Courses provide higher level skills for managers and aspiring leaders Where a course has multiple symbols it will be relevant at any stage of your career.

TERMS AND CONDITIONS

Confirmation Upon receiving your course registration, a confirmation email will be sent by IPAA Queensland to the email address you have provided by the end of the next business day. Once the confirmation email has been sent, it is taken that your registration is valid for the purposes of cancellations, transfers and payments. When your registration is confirmed, it is assumed you have obtained approval from your organisation.

Payment Your registration is to be paid in full before you attend our iQ Training courses.

Cancellation and refund policy If you wish to cancel out of a face-to-face iQ Training course, without penalty you must do so in writing more than 14 days prior to the course start date via email, fax or post. If you cancel between 8 and 14 days prior to a face-to-face course, you will receive a 50% refund and a copy of the course materials (if applicable and upon request only). No refund will be given on cancellations made within 7 days before the course and a copy of the course materials will be supplied (if applicable and upon request only). If you are unable to attend a face-to-face course, a substitute may attend in your place. If you do not cancel in writing or do not attend a face-to-face course, you or your organisation will still be responsible for full payment of your registration.

Transfers If you wish to transfer to another face-to-face iQ Training course, this must be done in writing at least 14 days prior to the original course date. Transferring between face-to-face courses is not possible inside 14 days, however a substitute may be sent in your place.

Changes IPAA Queensland reserves the right to make changes to the course date if registration numbers are not met. If a course is cancelled,

you will be notified in writing and your registration will be transferred to the next available course date. If a suitable date cannot be found for the course, your fee will either be refunded in full or held in credit towards your next course choice depending on your preference. At times the content of a face-to-face iQ Training course may change to meet the needs of participants on that particular day. However, this will only happen if group objectives have been identified and if the group agrees to amending or changing the content. Any changes are made only in the interest of the participant, ensuring the best possible learning outcomes.

Privacy and security IPAA Queensland collects information as required in order to administer and manage registrations for our iQ Training courses. If you do not provide all the relevant information including your email address your registration may not be confirmed. IPAA Queensland is totally committed to protecting the information collected for this purpose and will not make your details available to any third party in any instance. If you wish to access your information or have queries in relation to the way IPAA Queensland handles this information, please contact us on 07 3228 2800.

iQ Training face-to-face locations Once you have registered for an iQ Training course, your confirmation email will advise the location of the course. Please note that occasionally courses will be held off-site and participants will be notified well in advance.

iQ Training face-to-face course times Full day courses are held from 9:00am â&#x20AC;&#x201C;4:30pm and half day courses are from 8:30am -12:00pm or from 1:00pm - 4:30pm. Participants will be notified in advance if there are any changes to course times.

Accrual Accounting for Non-Financial Managers...............................................................10 Advanced Project Management.........................11 Advanced Public Sector Writing....................... 12 Agreeable Differences and Negotiations......... 13 Building Confidence in English as a Second Language.............................................................. 14 Building Positive Stakeholder Relationships... 15 Business Analysis................................................ 16 Business and Operational Planning................. 17 Business Process Improvement......................... 18 Career Planning for the Public Sector............. 19 Change Management.......................................... 20 Coaching for Results............................................21 Communicating in the Public Sector............... 22 Communication Skill Sharpening x 4.............. 23 Contract Management........................................ 24 Cost Benefit Analysis.......................................... 25 CVs That Sell... You!........................................... 26 Editing and Proofreading................................... 27 English as a Second Language - Grammar Essentials 1...................................... 28 English as a Second Language - Grammar Essentials 2...................................... 29 Enhancing your Emotional Leadership............ 30 Facilitation Skills..................................................31 Facilities Management Planning...................... 32 Financial Management in the Queensland Public Sector.................................. 33 First Time Supervisors........................................ 34 Growing the Leader Within............................... 35 High Performance Memory................................ 36 How to Derive Value from your Physical Assets.................................................... 37 Interpersonal Conflict Management................. 38 Managing Challenging Behaviours.................. 39 Managing Public Sector Budgets and Cost Centres.................................................................. 40 Memorable Presentations....................................41 Mentoring for Success........................................ 42 Minutes Made Easy............................................. 43 Note Taking Made Simple.................................. 44 People Skills for Supervisors............................. 45 Policy Process: An Overview............................. 46 Practical Applications for the Capability and Leadership Framework (CLF) in the QPS......... 47

Practical Business Management....................... 48 Practical Negotiation Skills............................... 49 Practical People Management Program........... 50 Practical Skills for Policy Officers.....................51 Preparing Quality Cabinet Submissions.......... 52 Preparing a Successful Business Case.............. 53 Procurement: Achieving Results....................... 54 Project Management........................................... 55 Project Recovery and Evaluation...................... 56 Public Sector Writing......................................... 57 Quick Thinking.................................................... 58 Refreshing Grammar Basics............................... 59 Research Skills..................................................... 60 Risk Management: Know the Basics.................61 Social Marketing in Government..................... 62 Speaking with Confidence in the Workplace.. 63 Speed Reading in the Workplace...................... 64 Strategic Influencing in the Public Sector...... 65 Strategic Thinking............................................... 66 Successful Interview Techniques...................... 67 Team Management.............................................. 68 The Art of Influence............................................ 69 Time Management Essentials.............................70 Transforming Policy into Legislation................71 Understanding and Decoding Legislation....... 72 Understanding Government.............................. 73 Using the Capability and Leadership Framework (CLF) in Assessment and Development Planning....................................... 74 Using the Capability and Leadership Framework (CLF) in Job Interviews in the QPS............................................................. 75 Using the Capability and Leadership Framework (CLF) in Performance Management in the QPS.................................... 76 Using the Capability and Leadership Framework (CLF) in Recruitment and Selection in the QPS........................................... 77 Using the Capability and Leadership Framework (CLF) in Writing Short Job Applications in the QPS..................................... 78 What Prevents your Progress?.......................... 79 Workplace Assertion Skills................................ 80 Workplace Cultural Diversity.............................81 Writing Ministerial Correspondence and Briefs.............................................................. 82 Writing Winning Applications.......................... 83

COURSES

Courses

COURSES BY CATEGORY

Business and Strategy

Finance

Business Analysis................................................ 16 Business and Operational Planning................. 17 Business Process Improvement......................... 18 Contract Management........................................ 24 Practical Business Management....................... 48 Preparing a Successful Business Case.............. 53 Risk Management: Know the Basics.................61 Social Marketing in Government..................... 62 Strategic Influencing in the Public Sector...... 65 Strategic Thinking............................................... 66

Accrual Accounting for Non-Financial Managers...............................................................10 Cost Benefit Analysis.......................................... 25 Facilities Management Planning...................... 32 Financial Management in the Queensland Public Sector........................................................ 33 How to Derive Value from your Physical Assets.................................................... 37 Managing Public Sector Budgets and Cost Centres.................................................. 40

Career Management Career Planning for the Public Sector............. 19 CVs That Sell... You!........................................... 26 Successful Interview Techniques...................... 67 Using the Capability and Leadership Framework in Job Interviews in the QPS........ 75 Using the Capability and Leadership Framework in Recruitment and Selection in the QPS............................................................. 77 Using the Capability and Leadership Framework in Writing Short Job Applications in the QPS..................................... 78 Writing Winning Applications.......................... 83

Communications Advanced Public Sector Writing....................... 12 Building Confidence in English as a Second Language................................................ 14 Communicating in the Public Sector............... 22 Communication Skill Sharpening x 4.............. 23 Editing and Proofreading................................... 27 English as a Second Language - Grammar Essentials 1...................................... 28 English as a Second Language - Grammar Essentials 2...................................... 29 Facilitation Skills..................................................31 Memorable Presentations....................................41 Minutes Made Easy............................................. 43 Note Taking Made Simple.................................. 44 Public Sector Writing......................................... 57 Refreshing Grammar Basics............................... 59 Speaking with Confidence in the Workplace.. 63 Speed Reading in the Workplace...................... 64 What Prevents your Progress?.......................... 79 Workplace Cultural Diversity.............................81 Writing Ministerial Correspondence and Briefs.............................................................. 82

Government and Policy Policy Process: An Overview............................. 46 Practical Skills for Policy Officers.....................51 Preparing Quality Cabinet Submissions.......... 52 Transforming Policy into Legislation................71 Understanding and Decoding Legislation....... 72 Understanding Government.............................. 73

Management and Coaching Building Positive Stakeholder Relationships... 15 Change Management.......................................... 20 Coaching for Results............................................21 Enhancing your Emotional Leadership............ 30 First Time Supervisors........................................ 34 Growing the Leader Within............................... 35 Mentoring for Success........................................ 42 People Skills for Supervisors............................. 45 Practical Applications for the Capability and Leadership Framework (CLF) in the QPS.47 Practical Negotiation Skills............................... 49 Practical People Management Program........... 50 Team Management.............................................. 68 The Art of Influence............................................ 69 Using the Capability and Leadership Framework (CLF) in Assessment and Development Planning....................................... 74 Using the Capability and Leadership Framework (CLF) in Performance Management in the QPS.................................... 76

People Skills Agreeable Differences and Negotiations......... 13 High Performance Memory................................ 36 Interpersonal Conflict Management................. 38 Managing Challenging Behaviours.................. 39 Quick Thinking.................................................... 58 Workplace Assertion Skills................................ 80

Projects and Research Advanced Project Management.........................11 Procurement: Achieving Results....................... 54 Project Management........................................... 55 Project Recovery and Evaluation...................... 56 Research Skills..................................................... 60 Time Management Essentials.............................70 6

QPS Capabil Leadership Fraity and mework

Courses by Capability

Giving our people the manage and deliver skills and confidence to lead, services for Queens landers

Public Service QCP2110_Fram

ework Cover.indd

Commission

Advanced Project Management.........................11 Building Positive Stakeholder Relationships... 15 Business Analysis................................................ 16 Business and Operational Planning................. 17 Business Process Improvement......................... 18 Change Management.......................................... 20 Cost Benefit Analysis.......................................... 25 Facilitation Skills..................................................31 Growing the Leader Within............................... 35 Policy Process: An Overview............................. 46

Practical People Management Program........... 50 Practical Skills for Policy Officers.....................51 Preparing Quality Cabinet Submissions.......... 52 Preparing a Successful Business Case.............. 53 Research Skills..................................................... 60 Risk Management: Know the Basics.................61 Social Marketing in Government..................... 62 Strategic Influencing in the Public Sector...... 65 Strategic Thinking............................................... 66 Understanding Government.............................. 73

2. Achieves Results Accrual Accounting for Non-Financial Managers...............................................................10 Advanced Project Management.........................11 Agreeable Differences and Negotiations......... 13 Building Positive Stakeholder Relationships... 15 Business Analysis................................................ 16 Business and Operational Planning................. 17 Business Process Improvement......................... 18 Change Management.......................................... 20 Contract Management........................................ 24 Cost Benefit Analysis.......................................... 25 Enhancing your Emotional Leadership............ 30 Facilitation Skills..................................................31 Facilities Management Planning...................... 32 Financial Management in the Queensland Public Sector........................................................ 33 First Time Supervisors........................................ 34 Growing the Leader Within............................... 35 High Performance Memory................................ 36 How to Derive Value from your Physical Assets.................................................... 37 Interpersonal Conflict Management................. 38 Managing Challenging Behaviours.................. 39 Managing Public Sector Budgets and Cost Centres.................................................. 40 Minutes Made Easy............................................. 43

Note Taking Made Simple.................................. 44 People Skills for Supervisors............................. 45 Policy Process: An Overview............................. 46 Practical Applications for the Capability and Leadership Framework (CLF) in the QPS......... 47 Practical Business Management....................... 48 Practical Negotiation Skills............................... 49 Practical People Management Program........... 50 Procurement: Achieving Results....................... 54 Project Management........................................... 55 Project Recovery and Evaluation...................... 56 Research Skills..................................................... 60 Risk Management: Know the Basics.................61 Social Marketing in Government..................... 62 Speed Reading in the Workplace...................... 64 Strategic Influencing in the Public Sector...... 65 Strategic Thinking............................................... 66 Team Management.............................................. 68 The Art of Influence............................................ 69 Time Management Essentials.............................70 Transforming Policy into Legislation................71 Understanding and Decoding Legislation....... 72 Understanding Government.............................. 73 Workplace Assertion Skills................................ 80

COURSES BY CAPABILITY

8/1/09 10:41:54 AM

1. Supports Strategic Direction / Shapes Strategic Thinking

QPS Capabilit Leadership Fra y and mework Giving our people the manage and deliver skills and confidence to lead, services for Queens landers

Public Service QCP2110_Fram

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Courses by Capability

Commission

COURSES BY CAPABILITY

8/1/09 10:41:54 AM

3. Supports/Cultivates Productive Working Relationships Advanced Project Management.........................11 Agreeable Differences and Negotiations......... 13 Building Confidence in English as a Second Language................................................ 14 Building Positive Stakeholder Relationships... 15 Coaching for Results............................................21 Communicating in the Public Sector............... 22 English as a Second Language - Grammar Essentials 1...................................... 28 English as a Second Language - Grammar Essentials 2...................................... 29 Enhancing your Emotional Leadership............ 30 Facilitation Skills..................................................31 First Time Supervisors........................................ 34 Growing the Leader Within............................... 35 Interpersonal Conflict Management................. 38 Managing Challenging Behaviours.................. 39 Mentoring for Success........................................ 42

People Skills for Supervisors............................. 45 Practical Applications for the Capability and Leadership Framework (CLF) in the QPS......... 47 Practical Negotiation Skills............................... 49 Practical People Management Program........... 50 Strategic Influencing in the Public Sector...... 65 Strategic Thinking............................................... 66 Team Management.............................................. 68 The Art of Influence............................................ 69 Using the Capability and Leadership Framework (CLF) in Assessment and Development Planning....................................... 74 Using the Capability and Leadership Framework (CLF) in Performance Management in the QPS.................................... 76 Workplace Assertion Skills................................ 80 Workplace Cultural Diversity.............................81

4. Displays/Exemplifies Personal Drive and Integrity Agreeable Differences and Negotiations......... 13 Building Positive Stakeholder Relationships... 15 Career Planning for the Public Sector............. 19 Change Management.......................................... 20 Coaching for Results............................................21 Communicating in the Public Sector............... 22 Communication Skill Sharpening x 4.............. 23 CVs That Sell... You!........................................... 26 Enhancing your Emotional Leadership............ 30 Facilitation Skills..................................................31 First Time Supervisors........................................ 34 Growing the Leader Within............................... 35 Interpersonal Conflict Management................. 38 Managing Challenging Behaviours.................. 39 Memorable Presentations....................................41 Mentoring for Success........................................ 42 People Skills for Supervisors............................. 45 Practical Applications for the Capability and Leadership Framework (CLF) in the QPS......... 47 Practical People Management Program........... 50 Speaking with Confidence in the Workplace.. 63

Successful Interview Techniques...................... 67 Understanding Government.............................. 73 Using the Capability and Leadership Framework (CLF) in Assessment and Development Planning....................................... 74 Using the Capability and Leadership Framework (CLF) in Job Interviews in the QPS............................................................. 75 Using the Capability and Leadership Framework (CLF) in Performance Management in the QPS.................................... 76 Using the Capability and Leadership Framework (CLF) in Recruitment and Selection in the QPS........................................... 77 Using the Capability and Leadership Framework (CLF) in Writing Short Job Applications in the QPS..................................... 78 What Prevents your Progress?.......................... 79 Workplace Assertion Skills................................ 80 Workplace Cultural Diversity.............................81 Writing Winning Applications.......................... 83

Advanced Public Sector Writing....................... 12 Agreeable Differences and Negotiations......... 13 Building Confidence in English as a Second Language................................................ 14 Building Positive Stakeholder Relationships... 15 Coaching for Results............................................21 Communicating in the Public Sector............... 22 Communication Skill Sharpening x 4.............. 23 Editing and Proofreading................................... 27 English as a Second Language - Grammar Essentials 1...................................... 28 English as a Second Language - Grammar Essentials 2...................................... 29 Enhancing your Emotional Leadership............ 30 Facilitation Skills..................................................31 First Time Supervisors........................................ 34 Growing the Leader Within............................... 35 High Performance Memory................................ 36 Interpersonal Conflict Management................. 38 Managing Challenging Behaviours.................. 39 Memorable Presentations....................................41 Mentoring for Success........................................ 42 Minutes Made Easy............................................. 43 Note Taking Made Simple.................................. 44 People Skills for Supervisors............................. 45 Practical Negotiation Skills............................... 49 Practical People Management Program........... 50 Practical Skills for Policy Officers.....................51 Preparing Quality Cabinet Submissions.......... 52 Preparing a Successful Business Case.............. 53 Public Sector Writing......................................... 57 Quick Thinking.................................................... 58 Refreshing Grammar Basics............................... 59 Research Skills..................................................... 60 Speaking with Confidence in the Workplace.. 63 Speed Reading in the Workplace...................... 64

Strategic Influencing in the Public Sector...... 65 Strategic Thinking............................................... 66 Team Management.............................................. 68 The Art of Influence............................................ 69 Transforming Policy into Legislation................71 Understanding and Decoding Legislation....... 72 Using the Capability and Leadership Framework (CLF) in Job Interviews in the QPS............................................................. 75 Using the Capability and Leadership Framework (CLF) in Performance Management in the QPS.................................... 76 Using the Capability and Leadership Framework (CLF) in Recruitment and Selection in the QPS........................................... 77 Using the Capability and Leadership Framework (CLF) in Writing Short Job Applications in the QPS..................................... 78 Workplace Assertion Skills................................ 80 Workplace Cultural Diversity.............................81 Writing Ministerial Correspondence and Briefs.............................................................. 82 Writing Winning Applications.......................... 83

COURSES BY CAPABILITY

5. Communicates with Influence

If you like this course you could consider: Financial Management in the Queensland Public Sector Managing Public Sector Budgets and Cost Centres

Accrual Accounting for Non-Financial Managers

N S M

This course maps to capability: 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

This is a one-day introductory course for non-financial managers who suddenly find themselves responsible for managing a cost centre and budget, or for those who currently hold financial delegations and wish to better understand the nature and impact of their decisions on financial performance. This course is delivered within the context of accrual output budgeting. It is designed to equip non-financial managers with the necessary knowledge and skills to effectively discharge their financial responsibilities. It adopts an interactive, hands-on approach to the subject, with participants given the opportunity to apply their newly gained knowledge and skills to small group exercises and a case study.

Participants will be able to:

Course Content This course outlines the concepts and principles of accrual accounting and the reasons why it was introduced in the public sector. It explains the difference between accrual and cash transactions, and the need for both. It explores the benefits of using accrual accounting, outlines the elements of accounting building blocks, and addresses accrual accounting, costing and financial statements. This is a practical and comprehensive introduction to accrual accounting for non-financial managers.

BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

• explain the concepts and principles of accrual accounting • outline the drivers behind the introduction of accrual accounting by the public sector • explain the difference between accrual accounting and cash accounting • define the elements of accrual accounting • articulate the benefits of accrual accounting, and the need for both accrual accounting and cash accounting • appreciate the impact of operational decisions on financial performance • describe the impact of accrual transactions on financial statements • prepare a basic set of financial statements and evaluate financial performance

Benefits to you • enhanced financial management skills that can be applied to the workplace and the home • informed decision-making and appreciation of the implications of your operational and financial management decisions • enhanced career opportunities

Benefits to the organisation • enhanced financial management capability • improved financial decision-making and resource allocation

COSTS^

FACILITATOR/S

Malcolm Lawson

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

07Sep, 12Apr

Accrual Accounting for Non-Financial Managers

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Time Management Essentials Business and Operational Planning

Advanced Project Management

This course maps to capability: 1, 2, 3 (Refer to page 3 for explanation)

Overview

Course Outcomes

Ideally this course follows the one-day Project Management course. However, people with project management experience will still find it suitable. It builds on the framework presented in the introductory course and focuses on the people aspects of project management - which are the major issues confronting the management of any project in the public sector.

Participants will be able to:

Course Content The content expands on the project management framework, with advanced techniques for controlling a project, decision-making, communication, team development and change management. Managing sponsors and stakeholders is integral to project management, and techniques for consulting and data gathering are presented, together with business cases and work breakdown strategies. A team-based experiential exercise combines all aspects of project management and is a highly interactive way of reinforcing the concepts presented.

• manage a project successfully • apply control techniques to ensure the project is on track • use a range of decision-making techniques to help ensure a successful project output • apply a range of techniques for consulting with and gathering data from sponsors and stakeholders • develop and sustain project team performance • implement a project using effective change management techniques • satisfy sponsor and stakeholder needs during a project

Benefits to you • practical skills to undertake projects • greater confidence to take on a project management role • a precise methodology for undertaking projects in the public sector

Benefits to the organisation • improved accountability for the successful management of projects • increased ability to manage projects successfully • staff with greater confidence to undertake the management of complex projects

CLASS SIZE: 16

COSTS^

FACILITATOR/S

Kerry Kreis

MEMBER

$810

LENGTH

2 Days

CORPORATE SUPPORTER

$1000

TIME

9.00am - 4.30pm

STANDARD

$1250

DATE

24AUG + 31AUG, 30NOV + 07DEC, 08MAR + 15MAR, 01JUN + 08JUN

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

Advanced Project Management Advanced Project Management Advanced Project Management

Advanced Project Management

If you like this course you could consider: Writing Ministerial Correspondence and Briefs Editing and Proofreading

Advanced Public Sector Writing

This course maps to capability: 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Are you having trouble achieving what you want with your writing? Do you find you need to keep rewriting? Are you sometimes surprised by the reaction to things you’ve written? In this course, you will learn how to write for your readers. You will be able to adapt what you have to say and present it in ways that make it easy for your readers to understand, use and act on. This course is aimed at people who have basic public sector writing skills and want to deepen and refine them.

Participants will be able to:

Course Content This practical and interactive course covers audience analysis, plain English, planning, tips for writing proposals, writing to a resistant reader, persuasive writing, managing tone, and editing and proofreading.

• understand why their writing goes wrong • analyse their audience • write persuasively • write concisely • be clear about their purpose in writing • know how to reduce writing time • understand the writing process and how to streamline it

Benefits to you • it will save you time and energy in the writing process • it will provide practical tips for writing that you can use throughout your career, anywhere you work • you will learn the right language to use for writing in government and business

Benefits to the organisation • the course is tailored to the practical daily needs of your workplace

Looking for ﬂexible learning options? IPAA Queensland can provide expert training at your organisation. Contact us today on 3228 2800 for more information.

BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 16

COSTS^

FACILITATOR/S

Sandra Hogan

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

05Aug, 17Sep, 26Oct, 09Dec, 07Feb, 18Mar, 06May, 14Jun

Advanced Public Sector Writing

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Interpersonal Conflict Management Building Positive Stakeholder Relationships

Agreeable Differences and Negotiations This course maps to capability: 2, 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Conflict can be scary and damaging, but if managed well, it can be a liberating process that produces useful answers. Differing perspectives are invariably involved where conflict exists, and it is often the collision of those energetic views that causes us to want to win. In this course, you will undertake a robust exercise in positional thinking (opposing views), discover and discuss clarifying conversations, and learn a different approach to maximising personal influence and impact. This day will provide you with new insights into how to approach potential conflict, and tips on what to do in the midst of conflict.

Participants will be able to:

Course Content The course gives you the chance to ask yourself what you are really trying to achieve in conflict situations. It also examines why behaviour and approach are critical, and the role our thinking, our body language, and our tone of voice play in dealing with conflict and negotiations. We also take a walk through the fundamentals of negotiation itself - what not to do, what to do and when to do it.

CLASS SIZE: 18

• plan for, participate in, and understand more about reaching agreement • understand (using research) why people react the way they do • be more confident in handling both planned and unplanned negotiations • practise methods that lead to an agreed outcome • plan for future harmonious discussions and interactions • apply theory and ideas to actual situations, adapting them to suit individual personalities and preferred approaches

N S

Benefits to you • greater understanding of your triggers and how to manage them • strategies to use when you can feel interactions going off line • greater comfort in dealing with opposing views

Benefits to the organisation • increased understanding of how to resolve conflict • likely reduction in stress-related leave • increased productivity

COSTS^

FACILITATOR/S

Sue-Ellen Kusher

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

28Oct, 02Mar

^Includes GST and are subject to change Cancellation Policy details (page 4)

BOO ONLINKE NO CLICK W HERE

Agreeable Differences and Negotiations Agreeable Differences and Negotiations Agreeable Differences and Negotiations Agreeable Differences and Negotiations

Agreeable Differences and Negotiations

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Workplace Cultural Diversity English as a Second Language - Grammar Essentials 1

Building Confidence in English as a Second Language

N S

BOO ONLINKE NO CLICK W HERE

Building Confidence in English as a Second Language Building Confidence in English as a Second Language

Building Confidence in English as a Second Language

This course maps to capability: 3, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

What seems easy and natural for people who grow up in an Englishspeaking environment can be difficult for people from other language backgrounds. This course explains the theory of the first and second language and the role of the brain in processing them. The interactive, easy-to-understand teaching style will help you boost your confidence in your English communication and will provide proven memory techniques for correct use of language. You will leave this course understanding your challenges in English. You will also have ways to improve your pronunciation and overcome common mistakes, and a clear plan for future learning and progress.

Participants will be able to:

Course Content

Benefits to the organisation

This course will explore the challenges faced by those for whom English is a second language (ESL) in their communication with English speakers, and ways to overcome these challenges. Participants will gain confidence in their communication in English, will understand the basics of English, and will learn ways to overcome common mistakes in English.

• better communication in the workplace between English speakers and ESL speakers • increased efficiency in the speaking and writing of ESL employees through their enhanced confidence in English • increased employee understanding and support of other ESL speakers, and of customers from different language backgrounds

CLASS SIZE: 20

• demonstrate familiarity with the model of first and second language acquisition and understand the source of mistakes in English • analyse common mistakes for ESL speakers, and learn basic pronunciation techniques • recognise aspects of communication and where it is best to invest energy in English learning

Benefits to you • you will have a greater understanding of your own and others’ challenges in English • you will learn ways to overcome common mistakes in English and to better support your English language development • you will take away tools and resources to continue your ESL learning, and have more confidence in your English speaking and writing

COSTS^

FACILITATOR/S

Ronit Baras

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

20Oct, 10May

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: The Art of Influence Workplace Assertion Skills

Building Positive Stakeholder Relationships

This course maps to capability: 1, 2, 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This interactive course will guide participants through the maze of complex human behaviours, offer improved understanding of emotions and perceptions, provide insight into notions of turf protection, and inspire the energy to be the one who makes a difference. Getting your stakeholders on board doesn’t just make good business sense. It is essential to good business outcomes.

Participants will be able to:

Course Content

Benefits to you

The content will cover clarification and understanding of the importance of stakeholder relationships (from all perspectives), then work through methods of creating pathways, achieving collaborative business approaches, and building mutual trust and credibility with stakeholders.

• increased confidence when interacting with stakeholders • clarity around stakeholder relationships and increased ability to set clear mutual expectations • improved stakeholder relationships, supporting productive interactions

• understand the motivations behind many human behaviours • use methods for creating constructive pathways • use techniques for building trust and credibility • use methods for achieving collaborative business approaches • recognise the importance of effective stakeholder relationships

Benefits to the organisation • improved business outcomes through improved stakeholder relationships • increased job satisfaction for staff, leading to higher productivity • time saved as relationships develop positively and intervention is minimised

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Joan Wilson-Jones

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

26Aug, 02Mar

^Includes GST and are subject to change Cancellation Policy details (page 4)

BOO ONLINKE NO CLICK W HERE

Building Positive Stakeholder Relationships Building Positive Stakeholder Relationships Building Positive Stakeholder Relationships Building Positive Stakeholder Relationships Building Positive Stakeholder Relationships

Building Positive Stakeholder Relationships

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider:

Pre-Course Requirement Please see qld.ipaa.org.au for requirements prior to registering for this course

Business Process Improvement Business and Operational Planning

Business Analysis

This course maps to capability: 1, 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

Business analysis is not restricted to the private sector. It’s a key skill requirement in the public sector, and essential in ensuring efficient delivery of services and utilisation of resources. This course will examine the role of business analysis and how it can add focus and direction to many organisational projects and programs. Business analysis will be discussed as a framework for addressing a range of change and improvement issues. Practical examples of various methods and techniques will be used.

Participants will be able to:

Course Content This course will explore the role of the business analyst in the organisation, cover the use of the how, what, when, where and why method of analysis, and address the importance of choosing a business analysis method that will benefit the organisation in terms of the people, process, culture and technology dimensions. It will focus on identifying the needs of individuals and groups in relation to change, including all stakeholders, and on reviewing change, communication and education. It will consider the impacts of the chosen method, along with ways to develop the components of a change management plan review and a communication plan.

BOO ONLINKE NO CLICK W HERE

Business Analysis Business Analysis

Business Analysis

CLASS SIZE: 20

• identify the requirements for effective business analysis • understand the common risks and obstacles to changes to business process, and techniques available for overcoming them • understand the context of holistic organisational improvement and change processes (in which business analysis is one of the key steps) • identify the requirements for effective business process improvement • identify where to apply various approaches and techniques for business process improvement, including process mapping, data collection analysis and group work

Benefits to you • confidence and skills when working with business analysis • the chance to actively apply your knowledge through questions and activity • the opportunity to meet other public sector employees with shared interests

Benefits to the organisation • more understanding of the business framework within which business analysis can occur • increased understanding of how to plan and approach business analysis

COSTS^

FACILITATOR/S

Dott Hall and Jan Lourigan

MEMBER

$445

LENGTH

1 Day

CORPORATE SUPPORTER

$550

TIME

9.00am - 4.30pm

STANDARD

$690

DATE

12Oct, 17Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Strategic Thinking Advanced Project Management

Business and Operational Planning

This course maps to capability: 1, 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

This one-day course is aimed at people who are either new to planning or would like to make their planning processes and plans more meaningful and useful. The course guides participants through a complete planning process, from diagnosis to evaluation, and provides the opportunity to practise a range of planning techniques along the way.

Participants will be able to:

Course Content This course explores the whole process and framework of planning, and identifies what makes plans work. It includes environmental analyses, vision/direction setting, goal setting, identification of priorities, development of strategies and SMART performance measures, assignment of responsibilities, and risk management. It follows this up with the actual writing, communication and implementation of the plan.

• identify the elements of successful plans • understand the planning process, particularly as it relates to the public sector • undertake environmental analyses • identify SMART goals, workable strategies and action plans • develop robust performance measures • facilitate planning processes and implement a range of planning methodologies • identify and analyse risks • review and monitor plans

Benefits to you • a better understanding of public sector planning processes • more useful and usable plans • ability to use a range of processes in facilitating business planning

Benefits to the organisation • more effective plans and planning processes • skilled planning facilitators • better implementation, monitoring and review of plans

We can come to you! IPAA Queensland can provide expert training at your organisation. Contact us today on 3228 2800 for more information. CLASS SIZE: 20

COSTS^

FACILITATOR/S

Kylie Burton

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

04Nov, 11Apr

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

Business and Operational Planning Business and Operational Planning

Business and Operational Planning

Pre-Course Requirement

If you like this course you could consider:

Please see qld.ipaa.org.au for requirements prior to registering for this course

Change Management Business Analysis

Business Process Improvement

This course maps to capability: 1, 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

Business skills and the building of business acumen are increasingly required in the Public Sector. We all need to know how to recognise areas for business process improvement and know how to actually do it. This course provides a business context for the development and implementation of a range of business improvement methods. It draws on successful, practical, work-related projects that the facilitator has delivered over the past five years.

Participants will be able to:

Course Content Providing an overview of business improvement and business outcomes, this course will break down the stages and processes required for effective business process improvement. Participants will gain practical experience in mapping business processes and capturing information. They will conduct a cost benefit analysis on a potential process improvement and gain exposure to the common change management issues experienced when working to improve business processes. Content will also include tips and techniques for success.

BOO ONLINKE NO CLICK W HERE

Business Process Improvement Business Process Improvement

Business Process Improvement

CLASS SIZE: 20

• understand the overview of business improvement and business outcomes • break down the stages and processes required for effective business process improvement • demonstrate understanding of how to map business processes and capture information • conduct a cost benefit analysis on a potential process improvement • demonstrate understanding of the common change management issues experienced when working to improve business processes

Benefits to you • confidence through practical application of tools • understanding of how to approach a business improvement activity and gain support • the chance to meet other public sector employees with shared interests

Benefits to the organisation • increased understanding of general steps for successful business improvement • increased ability to plan and manage business improvement activities • greater understanding of the risks and benefits of well planned and supported business improvement activities

COSTS^

FACILITATOR/S

Dott Hall and Jan Lourigan

MEMBER

$445

LENGTH

1 Day

CORPORATE SUPPORTER

$550

TIME

9.00am - 4.30pm

STANDARD

$690

DATE

22Nov, 05May

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: CVs That Sell... You! Writing Winning Applications

Career Planning for the Public Sector This course maps to capability: 4 (Refer to page 3 for explanation)

Overview

Course Outcomes

You are likely to change your career choices and direction a number of times throughout your working life. This course will help you review your career and life goals and identify a number of ways to achieve your potential. It will help you to clarify your personality preferences, which will in turn clarify your career strengths and preferences. The course will identify ways of marketing yourself, will touch on generic ways of managing selection processes in a variety of organisations, and will help you to plan your next steps.

Participants will be able to:

Course Content This course starts by looking back, reviewing career and life directions in the past, and evaluating your present situation. It goes on to clarify preferences and opportunities and to identify strengths, potential, priorities and development areas. In focusing on the future, it covers aspirations, job/career techniques, the development of achievements (including the examination of general job applications and selection processes), and ways of personal marketing.

CLASS SIZE: 16

• review career and life goals • identify career strengths and preferences • identify what organisations seek from employees • identify ways of improving capabilities, promoting visibility, and fostering opportunities • address generic selection processes, including job applications and interviews • develop action plans to take them towards their next steps

N S

Benefits to you • you will have a clearer understanding of short and long term career objectives • you will be able to identify ways of marketing yourself internally or externally • you will develop knowledge of best practice techniques in selection processes

Benefits to the organisation • improved individual understanding about what organisations seek from employees in terms of achievements and outcomes • more widespread understanding of the strategic context of career advancement • established processes for employees to manage their work life to suit their career progression or direction

COSTS^

FACILITATOR/S

Bruce Austin

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

04Aug, 07Mar

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

Career Planning for the Public Sector

If you like this course you could consider: Building Positive Stakeholder Relationships Interpersonal Conflict Management

Change Management

This course maps to capability: 1, 2, 4 (Refer to page 3 for explanation)

Overview

Course Outcomes

This one-day course provides a practical approach to the management of change. Organisational change itself can be the easy part. The real challenge lies in assisting people to navigate the change effectively and in creating the right culture to support the change. This course helps develop an understanding of how change processes affect people, and provides strategies for participants to lead themselves and others through change. Based on a proven formula for effective change management, the content ensures that participants will take away a range of strategies, tools, tips and checklists to enable them to navigate each step of the change process successfully.

Participants will be able to:

Course Content

BOO ONLINKE NO CLICK W HERE

Change Management Change Management Change Management

Change Management

This course covers multiple aspects of change management, beginning with approaches to change and the steps involved in effective change. It looks at readiness for change (and strategies to promote readiness), emotional responses and potential reactions. It covers the transition process at organisational and personal levels, and explores ways of assisting people to make the shift. The content will enable participants to develop and implement strategies for positively managing themselves and others in ambiguous and uncertain environments.

CLASS SIZE: 20

• understand change processes at the organisational, team and individual levels • demonstrate a greater awareness of effective change management methodologies • demonstrate a greater appreciation of the emotional impacts of workplace change • list a range of ideas for positively managing self and others in ambiguous and uncertain environments • implement techniques designed to assist people through the change process

Benefits to you • you will have a greater understanding of how change processes can affect you individually • you will take away strategies to assist yourself and others through change • you will have tips for maintaining your resilience and making the most of change processes

Benefits to the organisation • increased awareness of effective change strategies • increased readiness for change • support mechanisms to assist staff through change

COSTS^

FACILITATOR/S

Korrine Jones

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

28Oct, 03May

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Enhancing your Emotional Leadership Practical People Management Program

Coaching for Results

This course maps to capability: 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This is a highly experiential and practical one-day course which focuses on managers who want to be able to create a supportive and empowering work environment and to coach others in a way that helps them to succeed. It concentrates on the skills required in order to achieve this, and on creating the work environment in which it can occur.

Participants will be able to:

Course Content This course defines workplace coaching conversations. It also defines the role of the manager as coach, distinguishing this from other management processes (such as supervision, advice and mentoring). It addresses the skills needed in order to create the necessary workplace environment, as well as the trust and accountability that must be part of effective coaching. Participants will also have the opportunity to construct a personal coaching approach.

CLASS SIZE: 20

• identify barriers to successful workplace coaching (and solutions) • develop a workplace coaching conversation strategy • demonstrate powerful listening skills • demonstrate questioning and clarifying skills • demonstrate acknowledgment and feedback questioning skills

Benefits to you • you will be able to develop powerful conversational models to enable others to help themselves, therefore empowering them (while reducing your workload) • you will increase your work satisfaction by facilitating solutions which can be owned and implemented by the individual seeking your assistance

Benefits to the organisation • the course can help to foster a culture of problem-solving which can be owned by individuals • it can also lead to increased staff retention by providing a supportive and empowering work environment

COSTS^

FACILITATOR/S

Kylie Burton

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

11Nov, 17May

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

Coaching for Results Coaching for Results Coaching for Results

Coaching for Results

If you like this course you could consider: Public Sector Writing Speaking with Confidence in the Workplace

Communicating in the Public Sector

N S

This course maps to capability: 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course covers the verbal and written communication skills that everyone in the public sector needs to know about (but not everyone does). Every job at every level in the public sector requires effective communication skills. At times, this means being able to write documents and emails that achieve the desired results. At other times, it means dealing clearly and professionally with people in a wide variety of differing circumstances. This interactive, fast-paced course focuses on the practical skills needed to effectively communicate (verbally or in writing) with different audiences. Importantly, it also covers how to achieve this without agonising, wasting time, or losing sight of what is important.

Participants will be able to:

Course Content The verbal communication component of the content will include communicating for results, assertive and diplomatic ways of dealing with people, dealing with the unexpected, listening and watching for cues, and understanding public sector expectations with regard to communication. The written communication component will cover writing for your audience, using the right language, structuring your writing for understanding and impact, and proofreading.

BOO ONLINKE NO CLICK W HERE

Communicating in the Public Sector Communicating in the Public Sector Communicating in the Public Sector

Communicating in the Public Sector

CLASS SIZE: 25

• discuss public sector expectations of communication in terms of equity, diversity, courtesy and accountability • recognise and demonstrate assertive communication, effective listening techniques, and flexibility in communication styles • recognise the need for clear, jargon-free communication, and for empathy and bigger-picture thinking in dealing with others • recognise the requirements of public sector writing

Benefits to you • understand what is expected of a public sector employee in terms of verbal and written communication skills • take away a suite of tools and tips to draw on in your verbal and written communication • have the opportunity to practise, question and challenge in a safe environment

Benefits to the organisation • improved verbal and written communication skills • increased participant awareness of the implications if communication goes wrong • reduction in time wasted through ineffective communication

COSTS^

FACILITATOR/S

Bev Sullivan and Deborah Johnston

MEMBER

$445

LENGTH

1 Day

CORPORATE SUPPORTER

$550

TIME

9.00am - 4.30pm

STANDARD

$690

DATE

20Jul, 25Nov, 14Apr

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Managing Challenging Behaviours Interpersonal Conflict Management

Communication Skill Sharpening x 4 This course maps to capability: 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This intensive course covers four key aspects of communication. If you’ve ever agonised over how to give feedback, fretted over how to start a difficult conversation, worried about a presentation, or wondered why other people seem to have no trouble getting the point across, then this session is for you. The tips and techniques are tried and true, the approaches are challenging but rewarding, and the activities are practical and tailored to your needs. Whether it’s all new to you, or you just want a refresher on your existing skills, this course can give you the edge.

Participants will be able to:

Course Content The content for this course is in four parts. The first focuses on the knack of giving effective feedback, specifically the practical skills required to improve performance, increase comfort and understanding, and generate trust. The second deals with challenging conversations. When we don’t know where to start or what to say, small annoyances become big events. This session provides the skills to prevent that from happening. The third is aimed at improving presentation skills. It shows how to approach the task differently and achieve good presentations. The last part shares the secrets of getting a message across well.

CLASS SIZE: 18

• demonstrate effective feedback skills to achieve successful performance discussions • know how to start and manage a challenging conversation • understand and apply the fundamentals of good presentations • demonstrate certainty around getting your message across to others

N S

Benefits to you • the chance to review the fundamentals and apply them to your own specific situations and challenges • the chance to find out if you are taking the right steps or if you need to review your approach • the opportunity to ‘tweak’ and finesse your existing communication style

Benefits to the organisation • less time out of the workplace as this one course addresses at least four key topics • simple solutions to complex problems • practical communication strategies of immediate relevance to the workplace

COSTS^

FACILITATOR/S

Sue-Ellen Kusher

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

25Aug, 04Mar

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

Communication Skill Sharpening x 4 Communication Skill Sharpening x 4

Communication Skill Sharpening x 4

If you like this course you could consider: Practical Negotiation Skills Building Positive Stakeholder Relationships

Contract Management

This course maps to capability: 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course provides an overview of the various stages of the contract management cycle, starting with the purchase decision and moving through the key elements that ensure effective contract management. This approach is underpinned by a focus on trends toward problem resolution and effective business relationships.

Participants will be able to:

The emphasis is on management of contracts rather than procedural administration. The course will help participants to recognise what will deliver the business outcomes and ensure that they receive the service they require.

Course Content This course takes a practical approach, addressing the role of the contract manager and the skills involved in contract management, including effective communication, working with different types of people, negotiation, issue management and resolution. It explores contract performance quality, cost and time and evaluation of the contract outcomes. It also provides an effective contract management checklist.

BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

• identify the stages of contract development • link policy and contractual issues with the underlying legislation • identify and implement astute relationship practices for contracts • assess the benefits of partnering in a contract • assess and manage the risks in a contract • implement dispute resolution procedures that work

Benefits to you • confidence in working with contracts • a deeper understanding of contract management through questions and discussions with your peers • understanding of what a career in contract management requires by way of personal skills, knowledge and processes

Benefits to the organisation • an up-to-date understanding of best practice contract management in the public sector • information about different styles of contracts and when they may apply

COSTS^

FACILITATOR/S

Roger Quick

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

02Sep, 28Feb

Contract Management

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Managing Public Sector Budgets and Cost Centres Financial Management in the Queensland Public Sector

Cost Benefit Analysis

This course maps to capability: 1, 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

The Public Sector uses cost benefit analysis to identify, measure and prioritise investment options not only on the basis of the expected financial performance of the investment, but also on the basis of social and environmental outcomes. This course provides the participant with an introduction to cost benefit analysis and the basic knowledge and skills required to make a positive and valuable contribution to a cost benefit analysis.

Participants will be able to:

Course Content The course utilises a case study approach in the presentation of contemporary theory and practice. The content includes cost benefit principles, demand and elasticity of demand, valuation of costs and benefits (including the use of shadow pricing), distributional effects in cost benefit analysis, discounted cash flow analysis, transfer payments and taxes, sensitivity analysis, and risk assessment. It will also cover stated preference testing, revealed preference testing (hedonic pricing and travel cost analysis), benefit cost ratios and multivariate analysis. It overviews financial analysis, cost effectiveness analysis and budget analysis, and addresses the question of equity.

• distinguish cost benefit analysis from financial and cost effectiveness analyses • understand basic cost benefit analysis concepts and principles • understand discounted cash flow analysis, internal rate of return and benefit to cost ratios • understand discount rates, risk management in investment decisions, and the concepts of opportunity cost and producer surplus • define economic benefits and costs and understand demand curves • understand shadow pricing, valuation of non-monetary benefits and costs, and the potential impact of transfer payments and taxes • apply stated preference testing, revealed preference testing, benefit cost ratios and multivariate analysis to cost benefit analyses • make a positive contribution to agency cost benefit analyses

Benefits to you • greater knowledge and skill in the conduct of cost benefit analyses • improved productivity and decision-making

Benefits to the organisation • better alignment of agency cost benefit analyses with ‘whole of government’ guidelines • improved cost benefit analysis of investment options

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Malcolm Lawson

MEMBER

$810

LENGTH

2 Days

CORPORATE SUPPORTER

$1000

TIME

9.00am - 4.30pm

STANDARD

$1250

DATE

03AUG + 04AUG, 14FEB + 15FEB, 15JUN + 16JUN

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

Cost Benefit Analysis Cost Benefit Analysis

Cost Benefit Analysis

If you like this course you could consider: Successful Interview Techniques Career Planning for the Public Sector

CVs That Sell... You!

N S

This course maps to capability: 4 (Refer to page 3 for explanation)

Overview

Course Outcomes

Government agencies have begun the shift to more contemporary employment practices. Increasingly, the initial application process will require a captivating and professional curriculum vitae (CV) instead of answers to selection criteria, meaning you’ll need an outstanding CV to get to interview stage. But even traditional application processes require a great CV. They give a succinct summary of you and your experience, so getting them right is critical. You’ll leave this half-day course well on the road to producing a CV that sells you!

Participants will be able to:

Course Content The content covers the question of CV vs resumes and the purpose of the CV. It asks whether employers read CVs, and if so, what they are looking for. It gives practical tips on the do’s and don’ts, on what to put in and what to leave out, and on layout and design.

• understand the purpose of the CV • know how to lay out a CV • understand the do’s of CV creation • avoid the don’ts of CV creation • know how to produce a selling CV

Benefits to you • a practical and realistic approach to CV preparation • time saved in CV preparation • a well targeted CV

Benefits to the organisation • higher quality CVs for selection panel consideration • succinct CVs to save selection panel time • better selection processes as relevant information is being received from candidates in the initial stages of the process.

Looking for ﬂexible learning options? IPAA Queensland can provide expert training at your organisation. Contact us today on 3228 2800 for more information.

BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Joan Wilson-Jones

MEMBER

$280

LENGTH

½ Day

CORPORATE SUPPORTER

$345

TIME

(am) 8.30am-12.00pm (pm) 1.00pm-4.30pm

STANDARD

$435

DATE

15Sep (am), 29Nov (pm), 04Mar (am), 08Jun (pm)

CVs That Sell... You!

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Refreshing Grammar Basics Advanced Public Sector Writing

Editing and Proofreading This course maps to capability: 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This half-day course is designed for anyone who wants to make sure their documents are completed perfectly, and also for people who need to edit the work of others. It offers a methodical, step-bystep approach to editing and proofreading that will give great results in a short time. It is a hands-on course that provides time to practise new skills.

Participants will be able to:

Course Content The course will take you through all the stages of editing, showing you how to check systematically for accuracy, flow, style, clarity and brevity. It also offers quick, practical tips on proofreading.

• recognise the differences between proofreading and editing • know the fastest and most comprehensive way to ensure work is concise and error-free • know where to look for help when problems arise

N S

Benefits to you • your documents will not bounce back to you so often with red marks for minor corrections • you will be able to confidently edit and proofread the work of others • you will save time

Benefits to the organisation • ministerials, emails, reports and submissions will not need to be rewritten for mechanical errors

CLASS SIZE: 16

COSTS^

FACILITATOR/S

Sandra Hogan

MEMBER

$280

LENGTH

½ Day

CORPORATE SUPPORTER

$345

TIME

1.00pm - 4.30pm

STANDARD

$435

DATE

09Jul, 10Aug, 06Sep, 01Oct, 29Oct, 24Nov, 31Jan, 25Feb, 28Mar, 15Apr, 24May, 20Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

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Editing and Proofreading

Pre-Course Requirement

If you like this course you could consider:

Please see qld.ipaa.org.au for requirements prior to registering for this course

English as a Second Language - Grammar Essentials 2 Building Confidence in English as a Second Language

English as a Second Language - Grammar Essentials 1

N S

This course maps to capability: 3, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

It can be very frustrating for people who are fluent in another language (or several other languages) to have their English corrected - and to not know why. If English is not your first language and you are required to write at work, this course could make a big difference to you. Do you want a chance to ask questions, to practise in a safe environment and to build up your confidence in writing in English? This course will give you all that. Prior to registering for the course, you will need to complete a skills assessment test to determine which of our Grammar Essential courses is suitable for you.

Participants will be able to:

Course Content This course can follow on from the ‘Building Confidence in your English’ course. While the skills assessment test will determine specifics, the content will include: prepositions, tense (simple), articles (a, an, the), subject-verb agreement, plurals, easily confused words, punctuation, parts of speech, capitals and sentence structure. It is aimed at those people in the target group who have difficulties with English grammar generally.

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English as a Second Language - Grammar Essentials 1 English as a Second Language - Grammar Essentials 1

English as a Second Language - Grammar Essentials 1

CLASS SIZE: 16

• understand specific aspects of Australian English grammar • apply their knowledge to general writing activities • know where to go for additional information and guidance

Benefits to you • a clearer picture of your strengths and development needs • tips, tools and techniques for addressing general English grammar issues • ideas on how to continue your learning

Benefits to the organisation • improved writing by employees for whom English is a second language (ESL) • better communication in the workplace between English speakers and ESL speakers • time saved on corrections and editing

COSTS^

FACILITATOR/S

Bev Sullivan and Sandra Hogan

MEMBER

$280

LENGTH

½ Day

CORPORATE SUPPORTER

$345

TIME

8.30am-12.00pm

STANDARD

$435

DATE

29Nov, 08Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

Pre-Course Requirement Please see qld.ipaa.org.au for requirements prior to registering for this course

If you like this course you could consider: Workplace Cultural Diversity Building Confidence in English as a Second Language

English as a Second Language - Grammar Essentials 2 This course maps to capability: 3, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Are you fluent in English with a good, basic knowledge of Australian English grammar, but still struggling with more complex issues? This interactive course will help you understand and practise some of the more advanced aspects. It builds on the content from the ‘English as a Second Language - Grammar Essentials 1’ course. Prior to registering for this course, you will need to complete a skills assessment test to determine which of our Grammar Essentials courses is suitable for you.

Participants will be able to:

Course Content

Benefits to the organisation

This half day course covers such things as tenses, modals (can, may, should), participles, pronouns, conjunctions, relative clauses, and complex forms of punctuation. It will provide opportunities for practice, discussions and questions.

• improved writing by employees for whom English is a second language (ESL) • better communication in the workplace between English speakers and ESL speakers • time saved on corrections and editing

CLASS SIZE: 16

• feel more confident in the use of complex forms of grammar • know where to go for more information, guidance and challenges • apply their learnings in the workplace

N S

Benefits to you • a clearer picture of your strengths and development needs • tips, tools and techniques for managing advanced points of English grammar • ideas on how to continue your learning

COSTS^

FACILITATOR/S

Sandra Hogan and Bev Sullivan

MEMBER

$280

LENGTH

½ Day

CORPORATE SUPPORTER

$345

TIME

8.30am-12.00pm

STANDARD

$435

DATE

07Dec, 22Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

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English as a Second Language - Grammar Essentials 2 English as a Second Language - Grammar Essentials 2

English as a Second Language - Grammar Essentials 2

If you like this course you could consider: Growing the Leader Within People Skills for Supervisors

Enhancing your Emotional Leadership

This course maps to capability: 2, 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Research has shown that emotional intelligence is the distinguishing factor in great leadership at all levels within organisations. The good news is that, unlike IQ, emotional intelligence can be continually developed throughout our lives. This course will assist participants to better understand the concept of emotional intelligence, then provide them with a process for enhancing their own emotional leadership. They will emerge with greater self-awareness, a strong sense of the leadership qualities they aspire to, and a range of strategies to enhance their effectiveness across all areas of emotional intelligence.

Participants will be able to:

Course Content This course develops understanding of emotional intelligence and its importance in effective leadership. It covers all elements, including self awareness, self regulation, motivation, empathy and social skill. The course takes participants through a five step process for enhancing their emotional intelligence. The focus is on developing emotional leadership, which includes influence, leading change, and building and leading teams.

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Enhancing your Emotional Leadership Enhancing your Emotional Leadership Enhancing your Emotional Leadership Enhancing your Emotional Leadership

CLASS SIZE: 20

• better understand the components of emotional intelligence • appreciate the importance of emotional intelligence in leadership • undertake a five step process for enhancing their emotional leadership • increase their self-awareness in relation to their own leadership strengths and areas for development • utilise tips and strategies to improve their self-regulation, motivation, empathy and social skill • develop a personal leadership development plan to ensure that their leadership capability and emotional competence are continuously improved

Benefits to you • a stronger sense of self • greater emotional competence • a plan for enhancing your emotional leadership

Benefits to the organisation • more emotionally competent leaders • leaders with greater self awareness, empathy and social skills • leaders who are more able to motivate and inspire their staff

COSTS^

FACILITATOR/S

Korrine Jones

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

24Nov, 18Feb, 19May

^Includes GST and are subject to change Cancellation Policy details (page 4)

Enhancing your Emotional Leadership

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Memorable Presentations Speaking with Confidence in the Workplace

Facilitation Skills

This course maps to capability: 1, 2, 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Workplace culture is changing, and so too are people’s expectations. Team members want to be involved in decision-making and planning in a meaningful way. Increasingly, a lot of service delivery also depends on engaging with the community. Effective facilitation helps us to accomplish all of this. An effective facilitator knows how to work with a group, encouraging their participation while moving them towards a workable outcome. This course will give you the skills to do this in your job.

Participants will be able to:

Course Content The course clarifies what facilitation is, as opposed to teaching and training, and outlines the characteristics of an effective facilitator. It explores group processes, group facilitation methods, ways to move groups towards outcomes, and methods of dealing with challenging group members. It also covers the use of resources to support facilitation. This course is about practical skills and strategies to achieve results through groups.

CLASS SIZE: 20

• develop a self-assessment of their current facilitation skills • demonstrate an understanding of facilitation • understand the role of facilitation in group processes • list group process activities and effective resources for moving groups towards outcomes • develop strategies for dealing with challenging group members • develop an action plan for ongoing development

Benefits to you • increased confidence in leading and running groups • a wider repertoire of communication skills • greater self awareness

Benefits to the organisation • more effective group interactions, more effective meetings and better business outcomes • increased staff contribution and participation • improved working relationships

COSTS^

FACILITATOR/S

Deborah Johnston

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

16Sep, 15Feb, 23May

^Includes GST and are subject to change Cancellation Policy details (page 4)

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Facilitation Skills Facilitation Skills Facilitation Skills Facilitation Skills Facilitation Skills

Facilitation Skills

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Preparing a Successful Business Case Business and Operational Planning

Facilities Management Planning

This course maps to capability: 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course takes a highly interactive approach to facilities management planning, introducing participants to asset planning, life cycle analysis, costing and management. It outlines the information management requirements of the facilities manager, the likely sources of information, and the essential systems functionality required to support planning. The course incorporates relevant state government policies and guidelines such as the Maintenance Management Framework and includes small group exercises and a case study.

Participants will be able to:

Course Content The content includes a focus on the components of facilities management planning, on life cycle analysis, and on costing and management. It also examines information management and the facilities management system. Using a case study, participants will identify issues with an office relocation, an infrastructure business plan, and the preparation of a maintenance plan. This course takes a very practical approach to mastering an important skill set.

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CLASS SIZE: 20

• outline facilities management planning in terms of its integration with strategic, organisational and operational planning • define life cycle analysis, costing and management and their application to facilities management planning • identify the information management requirements of facilities management planning • outline the essential functionality of a facilities management system • demonstrate the application of the knowledge and skills gained through active participation in the case study

Benefits to you • facilities management skills that can be readily applied at the workplace and at home • greater appreciation of ‘whole of life’ facility management and the impact of facilities on business decision-making • appreciation of the impact of the environmental performance of facilities

Benefits to the organisation • improved facilities management capability • improved effectiveness and economy through better management of facilities • improved service from facilities in achieving business objectives

COSTS^

FACILITATOR/S

Glen Hombsch

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

08Feb

Facilities Management Planning

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Accrual Accounting for Non-Financial Managers Managing Public Sector Budgets and Cost Centres

Financial Management in the Queensland Public Sector This course maps to capability: 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

This one-day course provides the new employee or the non-finance manager with an introduction to financial management in the Queensland public sector. It sets out the legislative framework, and identifies and describes the relevant committees and key areas that impact on financial management and the budget cycle. It describes the hows and whys of the financial regime, and articulates a clear link between financial management and operational performance. The course adopts a highly interactive approach, using small group exercises and real life examples of inquiries and issues.

Participants will be able to:

Course Content This course covers the legislative basis of the Financial Management Framework, along with a history of key financial management legislation and financial management improvement initiatives in Queensland. It addresses other areas that impact on financial management, including three key committees (Public Accounts & Public Works, Estimates, Cabinet Budget Review), and internal and external audit processes. The course outlines the current budget process, budget cycle and important budget issues, and addresses accountability and delegations in the public sector.

CLASS SIZE: 20

• demonstrate an understanding of the need for a financial management framework • describe the Queensland Government Financial Management Framework • identify the legislation governing financial management in the state and the key whole-of-government policies and guidelines • describe government financial management improvement initiatives • identify the areas that impact on financial management and describe their roles and impact • outline the current budget process, cycle, and key budget issues

N S M

Benefits to you • an understanding of the Queensland Government Financial Management Framework • a greater awareness of whole-ofgovernment financial management legislation, policies, guidelines and issues

Benefits to the organisation • a better understanding of financial management legislation, policies and guidelines • improved compliance with mandatory legislation, policies and guidelines

COSTS^

FACILITATOR/S

Malcolm Lawson

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

14Sep, 14Mar

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

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Financial Management in the Queensland Public Sector

If you like this course you could consider: Growing the Leader Within Coaching for Results

First Time Supervisors

N S

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First Time Supervisors First Time Supervisors First Time Supervisors First Time Supervisors

This course maps to capability: 2, 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Being a successful supervisor in today’s hectic workplace is becoming less about task or process knowledge, and increasingly about people management. This one-day course will allow first time supervisors to discover tools and techniques for growing strong relationships with the people they come into contact with. The focus of the course is on the development of leadership and communication skills, both of which are vital if you want to motivate and inspire your team to higher performance.

Participants will be able to:

Course Content

Benefits to you

This course introduces the role of the supervisor and will explore leadership techniques and communication styles that will allow you to determine the most effective style to use in any situation. The course will examine the psychology of teams and demonstrate how to build a strong team that is committed to completing tasks and achieving higher performance. A range of performance management techniques will be introduced, including ways of dealing with the tough issue of delivering performance-related feedback. All of this will provide a comprehensive starting point for the new supervisor.

• opportunity to develop powerful and influential communication skills • learn how to match your leadership style to the situation and get the job done with exactly the right amount of supervision • build strong teams that strive to achieve

• choose an effective leadership style for any situation • demonstrate effective communication styles and techniques • build rapport and develop strong interpersonal relationships • lead a group through a basic task • understand how to build a strong, committed and motivated team • confront performance management issues and deliver feedback to improve performance

Benefits to the organisation • the development of supervisors who not only have technical capability, but also the interpersonal and emotional competence to build strong teams and manage relationships • leaders who can communicate effectively across all levels of the organisation

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Darryl Stubberfield

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

22Jul, 01Sep, 06Dec, 15Mar, 18May

^Includes GST and are subject to change Cancellation Policy details (page 4)

First Time Supervisors

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Enhancing your Emotional Leadership Practical People Management Program

Growing the Leader Within

This course maps to capability: 1, 2, 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Leadership has been identified as a priority development area for public sector agencies. This course provides you with the information, strategies and skills you need to enhance your leadership abilities. Through practical application via exercises, case studies and scenarios, you will have the opportunity to enhance your strategic thinking and planning, coaching and feedback skills. You will explore opportunities to motivate and reward staff in the public sector environment. A 360° feedback process will enable you to identify your own leadership strengths, style and areas for development. A leadership development plan will ensure you continue your development in the workplace.

Participants will be able to:

Course Content This course outlines management and leadership principles, frameworks and roles in the public sector context. It then goes on to explore emotional intelligence in leadership and the leader’s role as coach and motivator. It focuses on development of strategic thinking and strategic relationships, leading change and leading teams. With a 360° leadership feedback process, it also provides valuable leadership development planning for participants.

• demonstrate a greater understanding of management and leadership theories and frameworks relevant to the public sector context • demonstrate greater self awareness in relation to leadership style, strengths and areas for development • be more emotionally competent • more effectively coach, develop and motivate staff in the public sector • implement strategic thinking and planning tools and processes • lead change more effectively at the team and personal level • implement strategies to build a highly effective team • develop and implement a leadership development plan

Benefits to you • a greater awareness of your leadership style, strengths and areas for development • increased leadership capability • a plan for ongoing leadership development

Benefits to the organisation • more self-aware and effective leaders • leaders who can more effectively inspire and develop their staff • leaders who think and act more strategically

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Korrine Jones and Vi-Mary Hartridge

MEMBER

$890

LENGTH

2 Days

CORPORATE SUPPORTER

$1100

TIME

9.00am - 4.30pm

STANDARD

$1375

DATE

25AUG + 26AUG, 09NOV + 10NOV, 30MAR + 31MAR, 01JUN + 02JUN

^Includes GST and are subject to change Cancellation Policy details (page 4)

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Growing the Leader Within Growing the Leader Within Growing the Leader Within Growing the Leader Within Growing the Leader Within

Growing the Leader Within

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Speed Reading in the Workplace Quick Thinking

High Performance Memory

N S

This course maps to capability: 2, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

If you are someone who needs to take in large amounts of information, recall it quickly and relate it to others, then this course is for you. Using recent scientific discoveries, it will show you how to better utilise your memory. You will learn the laws of memory, learn how to recall information, and learn a tool for memory retention. Retrieving ideas will never be a problem again!

Participants will be able to:

Course Content You will discover the three laws of memory and the four hooks that enable people to remember anything. You will practise a visual and spatial strategy for notes, and learn how to remember people’s names. You will also learn how to retrieve ideas (even when you’re in the hot-seat at meetings or presentations), how to use smart study strategies, how to create a high performance memory, and how to identify your personal learning style. Come along and find out how your brain ticks!

• understand how to better utilise memory • use tools that will improve memory retention • identify and utilise methods of information selection and reproduction from memory • improve their performance in the workplace or in a study environment. • demonstrate improved overall memory use

Benefits to you • increased ability to recall information quickly and as required • decreased embarrassment over forgetting names and information • increased ability to perform effectively and professionally in difficult situations

Benefits to the organisation • staff will be able to recall information and ideas when necessary

We can come to you! IPAA Queensland can provide expert training at your organisation. Contact us today on 3228 2800 for more information.

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High Performance Memory High Performance Memory

High Performance Memory

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Mark Jones

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

13Sep, 08Dec, 17Mar, 20May

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Financial Management in the Queensland Public Sector Facilities Management Planning

How to Derive Value from your Physical Assets

This course maps to capability: 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

This half-day course is designed to assist supervisors and managers to improve the efficiency and cost effectiveness of the physical assets under their control. The course demonstrates the clear linkage between sound asset management and operational and financial (budget) management performance. It covers a number of methods of evaluating the current level of performance and outlines a range of strategies to improve efficiency, effectiveness and economy of operation.

Participants will be able to:

Course Content The course covers essential systems such as the asset register, general ledger and asset and maintenance management systems, and asks why we manage the balance sheet. It also investigates the asset strategic plan that underpins service delivery, and deals with asset deterioration/decay models and maintenance and refurbishment strategies. In addition, the content focuses on essential information such as economic life, capacity, utilisation, condition, functionality, cost of operation, break-even point, excess capacity and life cycle cost. Finally, it addresses the evaluation of capital investment options and the development of relevant performance indicators.

CLASS SIZE: 20

• argue the need for well maintained asset registers, general ledgers and asset and maintenance management systems • understand and appreciate what a balance sheet tells us and why it needs to be well managed • understand and apply the concepts of break-even analysis, cost of excess capacity and life cycle costs • appreciate the critical link between asset strategic planning and service planning • develop appropriate criteria for evaluating capital investment options • develop an appropriate set of performance indicators and standards for measuring asset performance • apply the learning from the course to managing physical assets in the workplace

Benefits to you • a portable set of asset management skills • improved productivity in the management and operation of the agency’s physical assets

Benefits to the organisation • enhanced support of service delivery through improved asset management • improved management and productivity of physical assets

COSTS^

FACILITATOR/S

Malcolm Lawson

MEMBER

$280

LENGTH

½ Day

CORPORATE SUPPORTER

$345

TIME

8.30am-12.00pm

STANDARD

$435

DATE

10Feb

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

How to Derive Value from your Physical Assets

If you like this course you could consider: Managing Challenging Behaviours Agreeable Differences and Negotiations

Interpersonal Conflict Management

N S

This course maps to capability: 2, 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Conflict! A word that can send shudders down the back of even the most experienced supervisors and managers. The pivotal factor that influences whether conflict is beneficial or harmful to your organisation is how it is managed. This course will give you the knowledge to identify different types of conflict and to understand how these will affect the performance of your team. You will also learn skills and techniques that will assist in managing conflict. This training is vital for anyone who deals with people. It will help to ensure that any conflict is handled appropriately and does not become destructive to individuals, teams or the organisation.

Participants will be able to:

Course Content This course covers the basics of conflict and will focus on the why and how of conflict in the workplace. Learn how to recognise conflict and determine if it is positive or destructive in nature. Discover powerful communication techniques that will allow you to diffuse conflict at the lowest levels and utilise some of the positive aspects of conflict to build stronger relationships for the future. Identify your personal conflict resolution style and learn how you can develop yourself to become a role model for conflict resolution.

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Interpersonal Conflict Management Interpersonal Conflict Management Interpersonal Conflict Management Interpersonal Conflict Management

CLASS SIZE: 20

• understand how communication is a pivotal contributor to interpersonal conflict • identify and understand the nature and origins of interpersonal conflict • identify and understand tactics and strategies involved in interpersonal conflict • strengthen relationships and build positive teams • demonstrate skills and techniques for effective intervention and management of interpersonal conflict

Benefits to you • build confidence to manage conflict • build strong interpersonal relationships • develop a greater understanding of how and why conflict occurs and what you can do about it

Benefits to the organisation • the potential to maximise the positive aspects of conflict while minimising destructive outcomes • capacity to resolve conflict at the lowest level • strong interpersonal and inter-team relationships

COSTS^

FACILITATOR/S

Darryl Stubberfield

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

08Dec, 12Apr

^Includes GST and are subject to change Cancellation Policy details (page 4)

Interpersonal Conflict Management

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Interpersonal Conflict Management Agreeable Differences and Negotiations

Managing Challenging Behaviours This course maps to capability: 2, 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Communication should be easy. After all, we do it all the time. The reality is that people and their behaviour (good and bad) determine the outcome of every interaction. In this course, we examine what happens when we communicate, where our behaviour comes from and what tactics we can use to influence the behaviour of others. We use simple yet hugely beneficial models, alternate ideas and new thinking, and combine it all to create options that actually work. Prepare for an enjoyable and challenging day.

Participants will be able to:

Course Content The course investigates the shark-infested waters of challenging behaviours, and delves into intelligence, communication and the brain. It focuses on techniques and theories, including the emotionally intelligent approach, for self talk, mirroring behaviour, tolerance, nerves, and managing issues in the workplace. It includes a wonderful conflict model for participants to apply.

CLASS SIZE: 18

• separate behaviours from people • understand the role of language - both physical and verbal • understand some key aspects of filters and mental models regarding behaviour, emotion and reaction • appreciate the roles of Emotional Intelligence and IQ and how they help in managing behaviours • demonstrate a realisation of who owns the problem • discuss strategies, ideas and options, and display an understanding of how to apply them

N S M

Benefits to you • realisation of the impact you have on situations • greater understanding of what you find difficult and what you can do about it • new ways of looking at conflict and what it really means

Benefits to the organisation • more professional approaches to business communication • increased levels of understanding within teams • increased ability to focus on the issue and not on the personalities involved

COSTS^

FACILITATOR/S

Sue-Ellen Kusher

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

14Sep, 30Nov, 24Feb, 09May

^Includes GST and are subject to change Cancellation Policy details (page 4)

BOO ONLINKE NO CLICK W HERE

Managing Challenging Behaviours Managing Challenging Behaviours Managing Challenging Behaviours Managing Challenging Behaviours

Managing Challenging Behaviours

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Financial Management in the Queensland Public Sector Business Analysis

Managing Public Sector Budgets and Cost Centres

This course maps to capability: 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course focuses on accrual output budgeting in the Queensland Public Sector (QPS), the reasons why and how it was implemented, and the benefits accruing (excuse the pun) from it. It looks at the knowledge and skills to be mastered in order to manage a budget in the context of both operational and financial performance. Basic financial management and financial analysis (including balance sheet management) are also incorporated into this highly interactive course.

Participants will be able to:

Course Content This course provides a refresher of accrual accounting concepts, and of accrual output and cash budgeting. It covers funding sources and types, capital budgeting, asset management and operating budgets, forecasting, cost centre management, program and project budgets and budget analysis and reporting (including variance and trend analyses). It then examines the relationship between operational and financial performance and outlines the QPS budget planning cycle and process. It also assists participants to appreciate not only what financial statements are, but what they tell us, and how to use them in managing a budget.

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CLASS SIZE: 20

• understand accrual accounting concepts and the difference between accrual output budgeting and cash budgeting • understand the relationship between operational and financial performance • describe the QPS budget planning cycle and the role of the Cabinet Budget Review Committee • demonstrate a basic understanding of accrual output budgeting, budget analysis and reporting • describe three common, simple but effective methods of forecasting • define a cost centre and the benefits arising from the use of cost centre hierarchies • prepare an accrual budget and develop innovative solutions to budget problems

Benefits to you • an understanding of accrual output budgeting • basic budgeting and financial analysis skills you can readily apply in the workplace

Benefits to the organisation • increased budgeting and financial management capability • improved financial management decision-making and productivity

COSTS^

FACILITATOR/S

Malcolm Lawson

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

19Aug, 15Nov, 17Feb, 19May

Managing Public Sector Budgets and Cost Centres

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Facilitation Skills Quick Thinking

Memorable Presentations This course maps to capability: 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Many people are a bit wary about (if not completely terrified of) public speaking and presenting. What if you make a fool of yourself? What if you forget what you wanted to say? What if people don’t laugh? What if they DO laugh? This one-day course will give you the chance to develop your abilities so you can deliver all sorts of interesting and targeted presentations with confidence. There is no reason for any presentation to be boring.

Participants will be able to:

Course Content This course will delve into the details of what makes a good presentation. Participants will be taken through steps to help them to prepare for anything that comes up in a presentation, to deliver material with confidence and to control their nerves, the equipment and the audience. By the time they leave, participants will have clear ideas on where and how they can continue to improve.

CLASS SIZE: 14

• know what needs to be prepared • recognise what makes a good presentation • identify strategies for overcoming their nerves • plan and structure an interesting presentation • target specific audiences with their presentations • finish their presentations on time • list areas in which they can continue to improve • evaluate presentations given by others

N S M

Benefits to you • a chance to practise in a safe environment • feedback specific to your needs • clear ideas on how to control your nerves, enhance your skills and keep improving

Benefits to the organisation • more professional, interesting, informative and targeted presentations for staff and client groups • less stress on in-house presenters

COSTS^

FACILITATOR/S

Bev Sullivan

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

18Aug, 18Nov, 03Mar, 24Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

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Memorable Presentations Memorable Presentations

Memorable Presentations

If you like this course you could consider: Enhancing your Emotional Leadership Coaching for Results

Mentoring for Success

This course maps to capability: 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Effective leadership is about creating opportunities for team members to improve their performance. Coaching has been used extensively in the past by leaders to help engage and improve work performance, but it may no longer be enough. Adding mentoring skills to your leadership repertoire will help you to further improve and sustain team performance, and may help you to choose a mentor for yourself. This course introduces a range of mentoring techniques and strategies that will motivate, empower, and inspire you and your team to greater achievements.

Participants will be able to:

Course Content This practical, hands-on course will focus on understanding the difference between mentoring, coaching and counselling and will cover the design and implementation of an effective workplace mentoring program. This will include establishing the rules, creating mentoring agreements and relationship management. This course is designed to introduce mentoring skills to leaders at all levels, with emphasis on understanding the mentoring process and mentoring tools, and on conducting mentoring sessions. It will also explore ways of evaluating mentoring programs and staying on track.

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Mentoring for Success Mentoring for Success Mentoring for Success

Mentoring for Success

CLASS SIZE: 20

• design and implement a mentoring program • understand mentoring processes • display interpersonal communication skills relevant to mentoring • demonstrate mentoring skills and techniques • conduct mentoring sessions with confidence • know when it is time to end the mentoring relationship

Benefits to you • create a mentoring program within your workplace or across your entire organisation • effectively mentor an individual or workgroup to increase effectiveness • develop techniques to form deep level connections with other people and enhance relationships and team effectiveness

Benefits to the organisation • having an effective mentoring system will assist individuals and workgroups to reach their full development potential • further developing an existing mentoring program could increase organisational effectiveness

COSTS^

FACILITATOR/S

Darryl Stubberfield

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

03Sep, 22Mar

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Note Taking Made Simple Time Management Essentials

Minutes Made Easy This course maps to capability: 2, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course follows a snappy format focused on efficiency and enjoyment, and is aimed at anyone needing tips to improve minute taking. It incorporates the latest techniques to help you reduce the time involved in meetings while still delivering a higher quality of minutes and outcomes. The course is based upon cause and effect, and it will cut your effort in half - at least. It defines the requirements of modern meeting record keeping.

Participants will be able to:

Course Content This course explores why we have meetings, then introduces techniques for reducing the workload, controlling the time and making life easier. It covers the unspoken rules, a new meeting format, the content, the minutes, the preparation, the agenda, the roles and the technology. This course helps you to be cool, calm and collected.

• demonstrate clarity regarding what a modern meeting is (or should be) about • clarify who should be attending meetings • identify what information needs to be extracted • clarify roles in meetings • understand what options they have • know how to encourage people to prepare for meetings • discuss ideas for delegation and cutting down the time element

N S

Benefits to you • greater understanding of your true role and how to achieve it • less stress • more time

Benefits to the organisation • more efficient meeting processes • incorporation of modern technologydriven requirements such as greater access and adaptability • greater engagement and productivity in meetings

Looking for ﬂexible learning options? IPAA Queensland can provide expert training at your organisation. Contact us today on 3228 2800 for more information. CLASS SIZE: 18

COSTS^

FACILITATOR/S

Sue-Ellen Kusher

MEMBER

$280

LENGTH

½ Day

CORPORATE SUPPORTER

$345

TIME

1.00pm-4.30pm

STANDARD

$435

DATE

27Aug, 15Sep, 22Oct, 29Nov, 21Feb, 27Apr, 13May, 10Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

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Minutes Made Easy Minutes Made Easy

Minutes Made Easy

If you like this course you could consider: Minutes Made Easy Time Management Essentials

Note Taking Made Simple

N S

This course maps to capability: 2, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

No one can make you faster, better, or more able to retain information - other than you! In this course, we discuss what is and is not possible when recording information. The approach is designed to help those who need to record large amounts of information quickly, including summaries, executive reports, discussion topics, convention key points and outcomes, speech notes, instructions and directions, issue papers and much, much more. We will cover topics such as using protocols and conventions to your advantage, incorporating technology and e-learning tactics, and understanding thinking plans to better manage the tasks. Overall, this course is about strategies to create personal efficiencies specifically for you.

Participants will be able to:

Course Content This course covers the before, during and after of note taking, beginning with what to do before taking notes, how to better manage yourself for better reports, and how to gain agreement on expectations and outcomes. It works through focusing on success (rather than panicking about failure), using all of your resources in the task, organising everyone else to help, and acquiring learning strategies to ensure that you keep improving.

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Benefits to you • learn more about yourself and your skills • understand how to better communicate with yourself • develop mechanisms to become super efficient

Benefits to the organisation • participants will develop skills and approaches that will deliver benefits that extend far beyond note taking

CLASS SIZE: 18

COSTS^

FACILITATOR/S

Sue-Ellen Kusher

MEMBER

$280

LENGTH

½ Day

CORPORATE SUPPORTER

$345

TIME

8.30am-12.00pm

STANDARD

$435

DATE

27Aug, 15Sep, 22Oct, 29Nov, 21Feb, 27Apr, 13May, 10Jun

Note Taking Made Simple Note Taking Made Simple

Note Taking Made Simple

• know where to look for help • understand what the options are and what might work for them • explain how to use personality as an advantage • demonstrate new strategies to try and to perfect • identify how and what to organise before the event • overcome the belief that ‘it has to be perfect!’

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Managing Challenging Behaviours Team Management

People Skills for Supervisors

This course maps to capability: 2, 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This two-day course targets the skills necessary for leading and interacting with staff as a supervisor. In an experiential training environment, it will take you through communication techniques, giving clear instructions, formulating plans, monitoring performance, motivation and support. The course has an emphasis on proven theory, and is based on many years of leadership development experience. Although targeted at the new or inexperienced leader, it will also appeal to those who were never taught the skills necessary to deal with that most complex of public sector assets - people.

Participants will be able to:

Course Content This course builds on leadership theory, using activities to address specific skills. The content includes: motivating to achieve a shared objective, formulating a plan, directing staff to perform a task (and monitoring progress), balancing the task, team and individual, dealing with difficult people, and performance management. With a strong focus on developing the skills necessary to communicate powerfully and intentionally, you will be able to build rapport with people at all levels. This is everything you wish you’d known about people management before you started doing it.

• demonstrate the fundamentals of leading a team • understand leadership styles and how to choose a style depending on the situation • develop powerful communication and rapport-building techniques • discuss techniques for building strong teams • discuss performance management techniques • give effective feedback that will inspire a team to higher achievement

Benefits to you • learn to harness the power of influential communication and build rapport to get your point across • understand the psychology of teams and how to help the team members develop as individuals and as a group (including how to give feedback to inspire change) • learn how to lead a team and choose an appropriate leadership style for any given situation

Benefits to the organisation • supervisors who can communicate effectively across all levels of the organisation • supervisors who can build strong, motivated teams that strive to achieve organisational outcomes

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Darryl Stubberfield

MEMBER

$810

LENGTH

2 Days

CORPORATE SUPPORTER

$1000

TIME

9.00am - 4.30pm

STANDARD

$1250

DATE

19AUG + 20AUG, 25OCT + 26OCT, 08FEB + 09FEB, 13APR + 14APR, 22JUN + 23JUN

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

People Skills for Supervisors People Skills for Supervisors People Skills for Supervisors People Skills for Supervisors

People Skills for Supervisors

If you like this course you could consider: Practical Skills for Policy Officers Advanced Public Sector Writing

Policy Process: An Overview

N S M

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Policy Process: An Overview Policy Process: An Overview

Policy Process: An Overview

This course maps to capability: 1, 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course highlights the dynamic, fluid and inherently complex nature of public policy making. It provides an overview of competing models for understanding and managing policy processes, including an analysis of the elements and utility of the Queensland Policy Cycle. Using contemporary case studies, the course draws on the practical experience of participants to develop a rigorous but realistic appraisal of the challenges involved in undertaking a successful policy process.

Participants will be able to:

Course Content

Benefits to you

The course outlines policy-making models, the Queensland approach, the role of politics in policy, and the meaning of leadership in policy processes. Using case studies and activities, it goes on to explore policy challenges and personal experiences. Academic models of policy development are included, and participants are given opportunities to reflect on this complex and important topic.

• an understanding of policy processes • improved confidence through greater understanding of the challenges of policy analysis, development and implementation • practical tips on responding flexibly to policy problems

• understand the Queensland context for policy development • appreciate different theoretical models for analysing and understanding policy making • apply their knowledge through a case study exercise • understand the dynamism and complexity of policy making and the potential for models to provide frameworks for managing that complexity

Benefits to the organisation • more informed and thoughtful public administrators with an improved understanding of good policy processes • efficiency dividends from greater capacity for policy analysis by workers • improved performance in terms of flexibility of response and intelligent use of discretion

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Prof John Kane and Prof Haig Patapan

MEMBER

$445

LENGTH

1 Day

CORPORATE SUPPORTER

$550

TIME

9.00am - 4.30pm

STANDARD

$690

DATE

17Nov, 09May

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Using the Capability and Leadership Framework (CLF) in Performance Management in the QPS Using the Capability and Leadership Framework (CLF) in Recruitment and Selection in the QPS

Practical Applications for the Capability and Leadership Framework (CLF) in the QPS

This course maps to capability: 2, 3, 4 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course provides a broad-brush view of the Queensland Public Sector (QPS) Capability and Leadership Framework (CLF). It covers how the framework can be productively used in such areas as performance management and assessment, recruitment and selection, career development and management, and learning and development. The course also shows how to link these to organisational strategic goals and objectives. Overall, it demonstrates how to get the most out of the CLF in your organisation.

Participants will be able to:

Course Content The course will provide strategies for using the CLF in self assessment, development planning and career progression. At the big picture level, it will cover the establishment of frameworks for strategic and operational imperatives that link to organisational goals. The course will give an overview of how to use the CLF in performance management, assessment processes and reviews. It will also examine how to use it in recruitment and selection processes, focusing on key issues for job applications, selection interviews and selection panels.

CLASS SIZE: 16

• assess their own capabilities and identify how to assess others’ capabilities, and use the CLF for development planning and career development • understand how strategic and operational frameworks can be used in daily work life • identify processes for using the CLF in performance management and assessment systems • identify processes for using the CLF in recruitment and selection processes (for selection panels) and for job applications and selection interviews (for applicants)

Benefits to you • the course will help you to clarify and apply HR processes through the use of capability frameworks

Benefits to the organisation • participants will have a strategic perspective of CLF across the majority of HR functions • they will also have a practical understanding of the clear linkages between organisational HR processes

COSTS^

FACILITATOR/S

Bruce Austin

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

02Aug, 23Feb

^Includes GST and are subject to change Cancellation Policy details (page 4)

BOO ONLINKE NO CLICK W HERE

Practical Applications for the Capability and Leadership Framework (CLF) in the QPS Practical Applications for the Capability and Leadership Framework (CLF) in the QPS Practical Applications for the Capability and Leadership Framework (CLF) in the QPS

Practical Applications for the Capability and Leadership Framework (CLF) in the QPS

For venue and further course details visit qld.ipaa.org.au

Pre-Course Requirement

If you like this course you could consider:

Please see qld.ipaa.org.au for requirements prior to registering for this course

Business Process Improvement Financial Management in the Queensland Public Sector

Practical Business Management

BOO ONLINKE NO CLICK W HERE

This course maps to capability: 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

This is an intensive two-day course that has been designed to equip and support public sector leaders to better manage resources in a challenging and ever-changing environment. The course covers the essential general business management knowledge and skill sets required to succeed in public sector management. The two training days are set a week apart to enable participants to reflect on, and apply the learning gained on the first day and be better prepared to build upon their new knowledge and skills on the second day (and afterwards). The course incorporates current relevant public sector legislation, policies, guidelines and ‘good practice’.

Participants will be able to:

Course Content

Benefits to you

The course covers core business areas beginning on the first day with the Queensland Public Sector financial and performance management frameworks, business planning, accrual output budgeting and cost centre management. The second day covers decision making, business ethics, risk management (including governance, internal controls and procurement) and information management.

• greater understanding of financial and performance management in the public sector • greater understanding of business management, and development of a portable set of key business skills

• understand Queensland financial and performance management frameworks, key government reform initiatives, and the roles of the key Government committees • describe the budget process, prepare and manage an accrual budget, identify solutions to budgetary issues and analyse financial statements • ethically apply a range of simple decisionmaking tools in the workplace • apply risk management to corporate governance, the development of internal controls and procurement • prepare basic business plans • use ‘least pain, maximum gain’ approaches • understand key principles underpinning privacy and right to information legislation

Benefits to the organisation • skills and knowledge of immediate relevance to your workplace • improved productivity and compliance

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Malcolm Lawson

MEMBER

$850

LENGTH

2 Days

CORPORATE SUPPORTER

$1045

TIME

9.00am - 4.30pm

STANDARD

$1310

DATE

07OCT + 14OCT, 22MAR + 29MAR, 14JUN + 21JUN

Practical Business Management

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Agreeable Differences and Negotiations Speaking with Confidence in the Workplace

Practical Negotiation Skills

This course maps to capability: 2, 3, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This one-day experiential learning course will give you the knowledge, skills and attitude to successfully negotiate outcomes within your work, recreation and home environments. It will cover trust and rapport, processes, behaviours, and the effect of emotions on your outcomes. Importantly, this course will provide practical exercises that will challenge you, cause you to question your current practices, give you the chance to observe how others negotiate, and provide you with some valuable take-away tools to use in your workplace. Be prepared to take responsibility for your behaviours and let go of excuses and blame. Above all, expect to learn while having fun in a supportive and non-threatening environment.

Participants will be able to:

Course Content

Benefits to the organisation

The course defines negotiation, provides a framework for success, and outlines the processes for effective negotiation. It then focuses on key elements such as rapport-building, communication skills and how to negotiate in everyday life. Using practical situations and activities, participants will be given many opportunities to master the art of negotiation.

• participants will have a clearer understanding of their communication style and how it contributes to the organisation • participants will be better able to negotiate outcomes for the organisation

CLASS SIZE: 20

• prepare effectively for negotiations • understand the needs and interests of all parties involved • discuss communication styles and strategies • identify potential barriers to the negotiation process • adopt a collaborative approach to ensuring trust, rapport and long term gains • achieve better agreements through creativity

Benefits to you • a greater understanding of how your behaviours affect the negotiation process • an increased ability to negotiate better work/life balance • a clear negotiation process to follow for most applications

COSTS^

FACILITATOR/S

Steve Weaver

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

20Sep, 06Dec, 09Mar, 04May

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

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Practical Negotiation Skills Practical Negotiation Skills Practical Negotiation Skills

Practical Negotiation Skills

If you like this course you could consider: Strategic Thinking Growing the Leader Within

Practical People Management Program

This course maps to capability: 1, 2, 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This program was developed as part of the Queensland Government’s ‘Safer Workplace’ strategic prevention framework to improve the capacity of managers and supervisors to manage staff. The program aims to provide middle and frontline managers with the essential skills for people management. It develops participants’ confidence in their ability to apply people management skills and shows that they can be learned, developed and refined. It recognises the unique features of the profession of public sector employee, and develops participants’ pride and respect in their profession and their people management skills.

Participants will be able to:

Course Content

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Practical People Management Program Practical People Management Program Practical People Management Program Practical People Management Program Practical People Management Program

This program begins with a two-day session to introduce learning models, explore the scope of the program and develop action learning projects. This will be followed by one day a month later and a further two days another month later. The program is based on experiential learning, following the action learning cycle of reflect-understand-plan-act. Participants will undertake an action learning project in their workplace between sessions, working on an issue that is important to them, their team and their organisation. This program will deliver results, and will require a strong commitment from participants.

• demonstrate knowledge of the benefits of good people management • demonstrate specific people management skills, strategies and practices to meet changing organisational and workforce needs • show confidence in implementing these skills, strategies and practices in their workplace • demonstrate familiarity with relevant legislation and policies • identify individual development needs

Benefits to you • greater understanding of your role as a public sector manager • greater confidence in your ability as a people manager • improved people management skills

Benefits to the organisation • more confident and effective managers and supervisors • more effective people management practices • a reduction in grievances and complaints stemming from inappropriate people management decisions and practices

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Korrine Jones and Vi-Mary Hartridge

MEMBER

$1995

LENGTH

5 Days

CORPORATE SUPPORTER

$2455

TIME

9.00am - 4.30pm

STANDARD

$3070

DATE

PROG 1: 23AUG+24AUG, 02SEP, 19OCT+20OCT, PROG 2: 09MAR+10MAR, 08APR, 25MAY+26MAY

^Includes GST and are subject to change Cancellation Policy details (page 4)

Practical People Management Program

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Advanced Public Sector Writing Preparing Quality Cabinet Submissions

Practical Skills for Policy Officers This course maps to capability: 1, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course introduces policy officers to practical tools and strategies for providing responsive advice and support to ministers and other decision-makers. It examines the nature of policy work and the critical role policy officers play in the provision of information, analysis and advice. It explores the potential for policy officers to take a lead in identifying issues and problems which require government attention. The course also addresses the importance of relationships, and of written and oral communication in supporting robust policy processes.

Participants will be able to:

Course Content This course sets the scene for practical skills development by covering the nature of policy work, dealing with relationships with ministers and ministerial offices, and outlining government decision-making and processes. It focuses on new policy approaches to whole-of-government and partnership arrangements, and zeroes in on skills such as preparing responsive advice and quality information and analysis. Communication and negotiation through Cabinet submissions, briefing notes and other avenues are also covered. This course is about learning practical ways of dealing with challenges and obstacles to good policy work.

• demonstrate an awareness of tools and strategies available for providing responsive advice • understand the importance of high quality, accurate and timely advice for decision-makers • demonstrate a broad appreciation of the range of written and oral communication required to influence policy outcomes • play a leadership role in policy innovation and problem solving • demonstrate a sophisticated understanding of the nature of policy work, including the benefits of contestability and the need for rigour and resilience in this dynamic field

N S

Benefits to you • increased knowledge of useful tools, strategies and skills • increased understanding of the context and the importance of robust policy making • the opportunity to practise and sharpen practical policy skills

Benefits to the organisation • increased understanding of policy work and its place in government decision-making • more responsive advice and analysis • more robust policy processes

CLASS SIZE: 20

COSTS^

FACILITATOR/S

One of our professionals from Griffith University

LENGTH

2 Days

TIME

9.00am - 4.30pm

DATE

09AUG + 10AUG, 13OCT + 14OCT, 24FEB + 25FEB, 05APR + 06APR, 09JUN + 10JUN

MEMBER

$890

CORPORATE SUPPORTER

$1100

STANDARD

$1375

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

Practical Skills for Policy Officers Practical Skills for Policy Officers

Practical Skills for Policy Officers

If you like this course you could consider: Advanced Public Sector Writing Understanding Government

Preparing Quality Cabinet Submissions

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Preparing Quality Cabinet Submissions Preparing Quality Cabinet Submissions

Preparing Quality Cabinet Submissions

This course maps to capability: 1, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

The writing of quality Cabinet Submissions is a specific skill and is reliant on a number of factors. These include an understanding of how Cabinet decision-making is undertaken, of what information is required, and of the broader whole-of-government environment, including the role of the Department of the Premier and Cabinet and Queensland Treasury. This course has been designed to give an overview of the context of Cabinet decision-making as well as to offer practical strategies and advice to put together comprehensive and readable Cabinet Submissions.

Participants will be able to:

Course Content

Benefits to you

This course offers a useful context, covering the role of Cabinet in Westminster-style government, the Queensland Cabinet, an explanation of how Cabinet arrives at a decision, key players in Cabinet, and the sorts of issues that come before Cabinet. It builds on this through examining whole-of-government issues, the routines and processes involved in decision-making, the role of the policy division, and the transition from the bureaucratic to the political. From this base, the focus is on developing quality Cabinet submissions, including the stages to go through and the criteria for quality outcomes.

• an understanding of what is required in Cabinet submissions, and of how to deliver • a suite of practical ideas and strategies for developing quality Cabinet submissions • an understanding of the big picture in which Cabinet submissions play such an important role

• understand the respective roles, responsibilities and outcomes required in providing quality advice and support to the Cabinet • appreciate what differentiates a quality Cabinet submission from an average one • discuss the processes which need to be followed through and the negotiation required after the completion of a draft submission • demonstrate practical ideas and strategies for developing quality Cabinet submissions (supported by a checklist which can be used in the future)

Benefits to the organisation • high quality Cabinet submissions • increased understanding of the context in which Cabinet makes decisions • savings in staff time and effort

CLASS SIZE: 20 FACILITATOR/S

One of our professionals from Griffith University

LENGTH

1 Day

TIME

9.00am - 4.30pm

DATE

08Sep, 16Nov, 16Mar, 31May

COSTS^ MEMBER

$445

CORPORATE SUPPORTER

$550

STANDARD

$690

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Public Sector Writing Understanding Government

Preparing a Successful Business Case This course maps to capability: 1, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course takes participants through the process of preparing a business case on the basis of a given case study. It looks at the essential content, structure and format of a business case, and the application of Queensland Government guidelines for business cases and project evaluation. The case study employs tested and proven templates which participants may use in the preparation of future business cases.

Participants will be able to:

Course Content The course explains what business cases are, the rationale behind them and the benefits and costs of preparing them. It covers the content, structure and format of a business case, the process of developing one, the key sections within business cases, how to develop them using proven tools and techniques and the information sources to be drawn on. The critical elements of stakeholder and communication management and strategic alignment are covered in detail. The course also includes a case study and some tips on traps for new players to avoid.

CLASS SIZE: 20

• define the purpose and objective of a business case • understand state government requirements for the preparation of business cases • understand the content, structure and format of a business case • describe the process of developing a business case and apply relevant tools and techniques • undertake a stakeholder analysis and develop a communication plan • align a business case with whole-ofgovernment and agency objectives • apply the knowledge and skills gained to the development of a business case in the workplace

N S

Benefits to you • better understanding of Queensland Government requirements for business cases • basic skill sets that can be immediately applied to the preparation of business cases • better decision making

Benefits to the organisation • increased capability in the development of business cases • increased likelihood of business cases capturing the identified benefits • better resource allocation and increased accountability

COSTS^

FACILITATOR/S

Malcolm Lawson

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

11Nov, 07Apr

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

Preparing a Successful Business Case Preparing a Successful Business Case

Preparing a Successful Business Case

Pre-Course Requirement

If you like this course you could consider:

Please see qld.ipaa.org.au for requirements prior to registering for this course

Contract Management Financial Management in the Queensland Public Sector

Procurement: Achieving Results

N S M

This course maps to capability: 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

The Queensland Government spends billions of dollars every year on procurement. The new State Procurement Policy (2008) provides the framework and opportunity for better buying and better outcomes. Drawing on the Queensland State Government approach, this course brings best practice strategies from Australia and the United Kingdom together to deliver practical approaches to a wide range of procurement activities.

Participants will be able to:

Course Content The course content examines the Queensland Procurement Framework and Plans, then examines categories of procurement, different strategies for different categories, and procurement specifications. It also addresses what probity and accountability mean in practical and process terms, and offers tips and techniques for evaluation of offers. In addition, the course covers contract formation and documentation, and finishes with a look at the next steps – contract administration and management.

BOO ONLINKE NO CLICK W HERE

CLASS SIZE: 16

• understand the underlying principles of the Queensland Government Procurement Policy • work with the key procurement framework processes and tools • understand how to approach strategic procurement and apply different strategies to different procurement types

Benefits to you • a greater understanding of procurement policy, processes and tools • an increased capacity to effectively apply the processes and tools • greater satisfaction through achieving the desired procurement results

Benefits to the organisation • effective procurement strategies and practices in line with the principles of the Queensland Government Procurement Policy • better buying and better contract management

COSTS^

FACILITATOR/S

Dott Hall

MEMBER

$445

LENGTH

1 Day

CORPORATE SUPPORTER

$550

TIME

9.00am - 4.30pm

STANDARD

$690

DATE

06Sep, 07Mar

Procurement: Achieving Results

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Advanced Project Management Time Management Essentials

Project Management This course maps to capability: 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course provides a framework for successfully managing a project in the public sector. It provides the skills and knowledge necessary to define, plan, implement and complete a project. The issues of scoping, stakeholder analysis, risk assessment and quality assurance are also included. This course is not software-based. Instead, a typical project is used as the basis for learning, and an experiential exercise reinforces the concepts. Participants with no prior knowledge of project management will find this a very useful introduction, but those with some experience will also benefit from the framework, knowledge and skills presented.

Participants will be able to:

Course Content The course content explores what a project is, what project management is, and why projects fail. It defines the project, including stakeholder analysis, milestones, deliverables and risk management. It covers planning tools like Gantt charts and PERT charts, and outlines a useful process to follow. It addresses implementation issues such as quality assurance, monitoring of progress and performance, and what to do when problems arise. Finally, it discusses completion of a project - wrapping it up and evaluating it.

• apply a framework when undertaking a project • develop a project scope document with sponsors and stakeholders • use a range of planning strategies and techniques • control a project during the implementing phase • review and evaluate a completed project • describe the elements of a successful project

N S

Benefits to you • a framework to apply to all projects • an understanding of the terminology used in projects • a set of practical skills to apply to all projects

Benefits to the organisation • improved performance in the management of projects • staff with the ability to undertake minor projects • staff with increased understanding of the terminology used in project management

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Kerry Kreis

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

29Jul, 20Aug, 18Oct, 12Nov, 13Dec, 31Jan, 14Feb, 11Mar, 04Apr, 03May, 30May, 24Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

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Project Management

Pre-Course Requirement

If you like this course you could consider:

Please see qld.ipaa.org.au for requirements prior to registering for this course

Procurement: Achieving Results Advanced Project Management

Project Recovery and Evaluation

This course maps to capability: 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course provides a framework for project evaluation and audit including an overview of The Office of Government Commerce (OGC) Gateway Review Process recently adopted by the Queensland Government. This framework is highly useful in project recovery or project refresh situations. Building on this, the course will present the requirements for project assurance, evaluation and project recovery in the business context and in the light of current project management theory.

Participants will be able to:

Course Content

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This course provides a review of best practice governance and management requirements of the project management cycle. It gives an overview of projects and business outcomes and presents the key elements of project evaluation, project auditing and Gateway reviews. There is discussion of the key elements of project performance, and the monitoring and evaluation models that can be put in place. The course also covers the use of external advisers on project performance and evaluation, looks at the development of project recovery/refresh programs, and considers examples of recovery/refresh situations. There are activities focusing on practical approaches as well as on developing checklists and key skills for successful recoveries.

CLASS SIZE: 20

• identify the requirements for effective project evaluation and performance • use various approaches and techniques for project evaluation before and after project completion • understand how projects get out of control and what to monitor • understand the role of Gateway reviews and how to participate • select and manage recovery/refresh strategies for projects

Benefits to you • more knowledge on how to plan and conduct project recovery/refresh activities • greater understanding of the purpose and benefits of evaluation • increased understanding of current practices

Benefits to the organisation • up-to-date techniques regarding project recovery and evaluation • practical insights into what other organisations are doing with regard to project recovery/ refresh • a business perspective on the disciplines of project management (and an improvement focus)

COSTS^

FACILITATOR/S

Dott Hall

MEMBER

$490

LENGTH

1 Day

CORPORATE SUPPORTER

$615

TIME

9.00am - 4.30pm

STANDARD

$755

DATE

08Nov, 17May

Project Recovery and Evaluation

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Refreshing Grammar Basics Editing and Proofreading

Public Sector Writing

N S

This course maps to capability: 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Do you sit looking at a blank computer screen, dreading the thought of having to make a start? In this one-day interactive course, you can learn how to approach each writing task with confidence and skill, and know how to write for different readers. Regardless of what you have to write, this course will give you practical, tested strategies and tips to help you improve - and to continue improving in the future.

Participants will be able to:

Course Content This course will help you analyse your audience, choose the best language for each document, save time through planning, and improve the way you start and finish your documents. A flexible approach means the course can also deal with any specific writing questions you bring along.

• overcome ‘writers’ block’ • identify the purpose behind each piece of writing • use a simple planning tool that saves time • consider the needs of readers • choose the right language

Benefits to you • this course will give you writing tools of lifelong value for any kind of writing you do • it will increase your confidence in writing for work and may even make it more fun

Benefits to the organisation • this course introduces graduates, new employees and people struggling with writing tasks to the specific requirements of public sector writing

We can come to you! IPAA Queensland can provide expert training at your organisation. Contact us today on 3228 2800 for more information. CLASS SIZE: 16

COSTS^

FACILITATOR/S

Sandra Hogan

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

16Aug, 20Sep, 15Oct, 12Nov, 14Dec, 24Jan, 22Feb, 24Mar, 27Apr, 26May, 27Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

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Public Sector Writing

If you like this course you could consider: High Performance Memory Workplace Assertion Skills

Quick Thinking

N S

This course maps to capability: 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

If you have ever had one of those days when thoughts just won’t come, then this is the course for you. This fun filled, action learning experience will give your brain a true workout, offer tips to help you energise when you need to, explain why you sometimes feel foggy or drained, and show you how to operate at your maximum performance level at all times. You will gain new insights into how your brain works, and develop the knowledge and techniques to spark new levels of thinking and remove obstacles to creativity.

Participants will be able to:

Course Content This course delivers the key to quick thinking through helping you to get to know your brain and learn how to make it work. It covers intelligence environments and traps, and explores what holds us back (and how to beat it). Content includes practical strategies for turning fear, nerves and stress around, for thinking optimally, and for planning for future success.

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• recognise the strategies and exercises necessary to develop quick thinking • recognise when your brain is not working at optimal capacity and have strategies for energising yourself • use specific techniques to spark new ways of thinking

Benefits to you • the knowledge and the plan to develop your ‘on the spot’ tactics and responses • some inside information on how professionals seem to think so fast and look so comfortable • new ideas on how you can harness your nervous energy to help, not hinder

Benefits to the organisation • more polished and capable responses to unexpected questions and challenges • greater input at meetings and better responses to out of the blue questions • an increased focus on valuing honest responses that save time and build reputations

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Sue-Ellen Kusher and Joan Wilson-Jones

MEMBER

$445

LENGTH

1 Day

CORPORATE SUPPORTER

$550

TIME

9.00am - 4.30pm

STANDARD

$690

DATE

18Oct, 28Apr

Quick Thinking

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Editing and Proofreading Public Sector Writing

Refreshing Grammar Basics This course maps to capability: 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Grammar is one of those things that everyone expects you to know, even if you were never taught it (or were taught it a long time ago). But how do you find out about it? Suffering through endless corrections and edits of your writing can be demoralising and confusing. You will come away from this snappy half-day course with the skills and confidence you’ve been looking for. It is complemented by our half-day ‘Editing and Proofreading’ course.

Participants will be able to:

Course Content This course gives you the essential language you need in order to be able to explain what the problems are with a piece of writing. You will learn how to construct a sentence correctly and how to use commas, apostrophes, semi-colons, dashes, active and passive voice, and much more.

• recognise the basic parts of speech • understand how to construct a sentence correctly • know how to use the main elements of punctuation • know where to look for more advice on grammar

N S

Benefits to you • this course improves your confidence about writing and reduces your frustration • if you edit other people’s work and know what is wrong but don’t know how to explain it, this course will give you the language to explain the problem • people will take your writing more seriously when the grammar is correct

Benefits to the organisation • correct use of grammar in ministerials, reports and emails, which will contribute to the professional image of your organisation

CLASS SIZE: 16

COSTS^

FACILITATOR/S

Sandra Hogan

MEMBER

$280

LENGTH

½ Day

CORPORATE SUPPORTER

$345

TIME

8.30am-12.00pm

STANDARD

$435

DATE

09Jul, 10Aug, 06Sep, 01Oct, 29Oct, 24Nov, 31Jan, 25Feb, 28Mar, 15Apr, 24May, 20Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

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Refreshing Grammar Basics

If you like this course you could consider: Public Sector Writing Advanced Public Sector Writing

Research Skills

This course maps to capability: 1, 2, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

The purpose of this course is to give you the basic information needed to evaluate the appropriateness of research proposals. You will examine the key types of research that public sector employees are likely to be presented with, and learn when each style of research is most appropriate. The emphasis in this course is on primary data such as surveys, interviews and focus groups.

Participants will be able to:

Course Content This course will cover the identification and use of different types of data, and methods for critically evaluating research proposals. It will also provide an overview of qualitative and quantitative research methods, and give guidance in choosing the right method.

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Research Skills Research Skills Research Skills

Research Skills

CLASS SIZE: 20

• understand the different types of data • identify appropriate methods and techniques to collect primary data • prepare a research brief and evaluate a research proposal

Benefits to you • an increased confidence in conducting primary research • expanded job skills • an increased understanding of the research proposal (which may encourage you to undertake post-graduate studies to develop your career)

Benefits to the organisation • your organisation will have increased capacity regarding effective research • expenditure on research is likely to produce better results • problems facing your organisation may be solved more effectively

COSTS^

FACILITATOR/S

Dr Rebekah Russell-Bennett

MEMBER

$280

LENGTH

½ Day

CORPORATE SUPPORTER

$345

TIME

8.30am-12.00pm

STANDARD

$435

DATE

11Oct, 21Feb

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Project Management Business and Operational Planning

Risk Management: Know the Basics

This course maps to capability: 1, 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

The course introduces participants to basic risk management concepts, processes, tools and techniques, and reinforces the learning with a simple but effective case study. It identifies risk management as a valuable function that should be appropriately linked with other business functions and areas in order to adequately protect an organisation’s assets. The course takes a hands-on approach to the application of risk management to the public sector.

Participants will be able to:

Course Content This course defines risk and risk management, and then provides reasons for implementing risk management in the public sector. It sets the scene, explaining where risk management fits with other business functions and outlines its benefits. The course shows how to undertake a risk management study, and how to prepare and implement a risk management plan. It includes small group exercises and a case study.

• argue a strong case for risk management • define risk management in the context of the public sector • understand the cost-benefit trade-off to be considered in risk management decisions • describe the relationship between risk management and other business functions • appreciate the relationship between risk management, internal controls and corporate governance • apply relevant processes, tools and techniques in identifying, analysing and evaluating risk in a case study • prepare, implement and monitor a risk management plan

Benefits to you • greater understanding of risk management • an understanding of basic risk management techniques that can be applied in the workplace • ability to make a positive contribution to a risk management exercise, and to the development and implementation of internal controls

Benefits to the organisation • enhanced risk management capability • better management of risk

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Malcolm Lawson

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

25Nov, 18May

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

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Risk Management: Know the Basics Risk Management: Know the Basics

Risk Management: Know the Basics

If you like this course you could consider: Building Positive Stakeholder Relationships Business Analysis

Social Marketing in Government

This course maps to capability: 1, 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

Social marketing is the application of commercial marketing technologies to the analysis, planning, execution and evaluation of programs designed to influence the behaviour of the public. This course uses a problem-based approach to develop knowledge and skills, requiring participants to work through their own organisational problems using a social marketing framework. It includes both a theoretical component and a series of interactive small-group activities to show participants what social marketing is and how to implement it.

Participants will be able to:

Course Content This course provides an overview of social marketing, explains the six phases of it, and provides case studies on how to do it. It includes structured small group activities on the fundamentals of describing locally determined community problems, defining the competition and planning the marketing mix. It also covers program monitoring and evaluation.

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Social Marketing in Government Social Marketing in Government

Social Marketing in Government

CLASS SIZE: 20 FACILITATOR/S

Dr Rebekah Russell-Bennett and Dr Josephine Previte

LENGTH

1 Day

TIME

9.00am - 4.30pm

DATE

10Sep, 18Mar

• understand the theory of social marketing and its role in persuading the public to engage in social change • apply social marketing to government problems requiring participation of various stakeholders • evaluate the effectiveness and relevance of current government promotional activities • understand how to achieve the necessary attitudinal and behavioural change of the public (customers)

Benefits to you • increased understanding of social marketing and how to use it • increased capability to evaluate the effectiveness of current government programs • increased ability to achieve behavioural and attitudinal changes in customers

Benefits to the organisation • increased capacity to understand what drives the public • increased ability to influence the public and persuade them to engage in social change

COSTS^ MEMBER

$445

CORPORATE SUPPORTER

$550

STANDARD

$690

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Memorable Presentations Communicating in the Public Sector

Speaking with Confidence in the Workplace This course maps to capability: 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

Communication is the lifeblood of an organisation. This course is designed to enhance the communication skills necessary to improve employee relations and organisational effectiveness. It addresses the participants’ vocal techniques and their ability to communicate in a broader framework. The simple techniques learnt in this course will ensure that the confidence gained by participants will be transferred to the delivery of organisational goals.

Participants will be able to:

Course Content

Benefits to you

This course covers the basics in terms of understanding the communication process itself, along with the barriers to communication and how to overcome them. It also focuses on the individual, specifically on understanding how the sub-personality can sabotage communication. Building on this, it addresses a range of skills, including managing anxiety, mastering posture, breathing techniques, pitch, pace and pausing, increasing vocal capacity, and using the power of body language.

• you will be more aware of your natural communication style and have tools to enhance your style • you will have simple techniques to overcome any nerves you may have in presentations • you will be able to work on improving your vocal techniques for more confident communication

CLASS SIZE: 20

• communicate at all levels within the work environment • recognise barriers to communication and overcome them • use techniques to overcome nerves when presenting in meetings or with groups • be confident about presenting to a small or large group when required • use their voice to enhance their communication skills and confidence

N S

Benefits to the organisation • participants will have the confidence to communicate more effectively in the workplace • improved relations between internal and external stakeholders • more confident and capable employees means greater productivity

COSTS^

FACILITATOR/S

Maree Clancy

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

07Oct, 16Feb, 02Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

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Speaking with Confidence in the Workplace Speaking with Confidence in the Workplace

Speaking with Confidence in the Workplace

If you like this course you could consider: High Performance Memory Note Taking Made Simple

Speed Reading in the Workplace

N S

This course maps to capability: 2, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This is an intensive one-day course designed to dramatically boost the reading performance of busy people like you. It teaches you not only how to increase your reading speed with books and reports, but also how to deal more efficiently with emails. The course uses the latest techniques to help you increase your reading speed (by two to four times) as well as your accuracy and comprehension.

Participants will be able to:

Course Content This course introduces techniques for matching the information provided with the allocated time. It shows you how to avoid wasting time updating old reading files, how to effectively manage your daily email correspondence, and how to get people to read material that matters.

• read at least two times faster without loss of comprehension • use tips and strategies for efficient reading • filter important information from written information and emails • manage information overload • remember all that they have read • maintain and improve their accuracy in reading

Benefits to you • increased efficiency in reading • less time spent re-reading • more time to do other work

Benefits to the organisation • participants will have the ability to quickly absorb and understand information, which is a useful skill at all levels and in all organisations

Looking for ﬂexible learning options? IPAA Queensland can provide expert training at your organisation. Contact us today on 3228 2800 for more information.

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Speed Reading in the Workplace Speed Reading in the Workplace

Speed Reading in the Workplace

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Mark Jones

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

07Sep, 03Nov, 16Feb, 12May

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Speaking with Confidence in the Workplace Strategic Thinking

Strategic Influencing in the Public Sector

This course maps to capability: 1, 2, 3, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

The ability to influence strategically can contribute to the achievement of successful organisational, team and individual outcomes. This course will look at ways that you can apply more strategic perspectives. It will deal with strategic communication processes, working relationships and personal attributes, and will focus on ways of presenting strategically at broad organisational, group and individual levels using both group and individual perspectives.

Participants will be able to:

Course Content The course content addresses strategic influencing at various levels within the public sector, and examines the alignment of influencing strategies to organisational goals. It covers the use of strategic frameworks as influencing tools, and includes individual and group strategic presentations and personal action plans.

CLASS SIZE: 16

• identify concepts of strategic influencing in relation to organisations, work groups and individuals • apply strategic influencing presentations using different frameworks and techniques • make links between strategic thinking and organisational objectives • apply different influencing styles to different organisational situations

Benefits to you • greater understanding of strategic thinking processes and context • improved strategic representational skills • improved ways of influencing at organisational, team and personal levels

Benefits to the organisation • staff with greater understanding of the strategic context • staff better able to work at the whole-of-government level • improved strategic representational skills

COSTS^

FACILITATOR/S

Bruce Austin

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

23Nov, 27May

^Includes GST and are subject to change Cancellation Policy details (page 4)

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Strategic Influencing in the Public Sector Strategic Influencing in the Public Sector Strategic Influencing in the Public Sector Strategic Influencing in the Public Sector

Strategic Influencing in the Public Sector

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Strategic Influencing in the Public Sector Business and Operational Planning

Strategic Thinking

This course maps to capability: 1, 2, 3, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

In today’s rapidly changing and increasingly competitive environment, strategic thinking has become a key requisite of management and leadership roles in the public sector. Strategic thinking is a richer and more creative way of thinking about and managing the key issues and opportunities facing your organisation. This course will introduce participants to strategic thinking and, through application of a number of processes, will provide them with a range of tools, along with the skills and confidence to approach their roles more strategically.

Participants will be able to:

Course Content This course defines strategic thinking, both generally and in the public sector, and then outlines steps for developing it. It covers scenario thinking and the art of visioning, the development of strategic relationships, the art of reading and responding to the environment, and the ability to communicate vision and goals. It includes strategic thinking tools and processes, ongoing evaluation and refining, and a focus on making it all work.

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Strategic Thinking Strategic Thinking Strategic Thinking Strategic Thinking

• undertake strategic thinking on both big picture and day to day issues • undertake environmental and stakeholder analyses • utilise scenario thinking • develop and communicate motivating visions • engage people in a range of strategic thinking processes • evaluate and refine strategy

Benefits to you • a greater understanding of what strategic thinking is in the public sector • a greater confidence in applying strategic thinking to your role • a range of tools to enable you to think more strategically

Benefits to the organisation • staff who think and act more strategically • a range of strategic thinking processes to apply to the big picture and day to day issues • staff who are able to identify opportunities and creatively overcome challenges

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Kylie Burton

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

30Aug, 27Oct, 07Feb, 05Apr, 21Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

Strategic Thinking

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Quick Thinking Writing Winning Applications

Successful Interview Techniques This course maps to capability: 4 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course offers proven methods to prepare for your job interview, including how to anticipate questions, what to do when you don’t know the answer, and what you should ask the committee. You will look at the importance of closing statements and how to construct and present a meaningful and memorable conclusion to your interview. You will get to experience proven ways to control your nerves, so you can arrive and perform with confidence and competence. Previous participants have reported greatly improved performance at interview as a result of this course. It’s a key ingredient in getting that job.

Participants will be able to:

Course Content The course covers all aspects of the interview, including arranging the interview, gathering and collating information, predicting questions, preparing for frequently asked questions, knowing what to ask the panel, having meaningful concluding statements and managing nerves. With practical activities and tips, it will help participants to confidently deliver professional presentations at future interviews.

• demonstrate an increased awareness of the interview process and how to maximise opportunities within it • demonstrate an increased ability to anticipate the questions • learn answers for difficult questions • prepare questions for a committee • design and deliver powerful, meaningful concluding statements • demonstrate increased confidence in the presentation of information • exercise greater control over nerves • demonstrate an increased capacity to relax and enjoy the interview

N S

Benefits to you • improved preparation for interviews leading to greater confidence • greater understanding of panel screening options and how to prepare for them • improved confidence for interviews and for life

Benefits to the organisation • more confident staff • candidates who can articulate their experience well and therefore provide real information for panels to consider • job-ready candidates

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Joan Wilson-Jones

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

23Aug, 22Oct, 27Jan, 01Mar, 29Apr, 07Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

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Successful Interview Techniques

If you like this course you could consider: Growing the Leader Within People Skills for Supervisors

Team Management

This course maps to capability: 2, 3, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

In a changing public sector environment, ensuring you have a team that can consistently achieve high levels of performance is important, but also challenging. This course will provide supervisors and team leaders with strategies to manage the process of developing a high-performing team. It will give participants an understanding of how to develop shared vision, goals and values, an appreciation of group processes, how individuals contribute to a team, how to build communication effectively, and how to maximise strengths for team effectiveness. It will also assist participants to evaluate their team’s current stage of development and identify specific strategies to enhance performance at individual and team levels.

Participants will be able to:

Course Content Course content includes planning for a high-performing team, understanding the team development process, and creating shared vision, goals and values. It also covers a range of team skills such as understanding preferences, maximising diversity, team communication, collaborative problem solving, conflict resolution, coaching, feedback, motivation and team development. Participants should leave with clear ideas and renewed enthusiasm for managing teams.

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Team Management Team Management Team Management

Team Management

CLASS SIZE: 20

• involve team members in developing shared team vision, goals and values • better understand team development processes and the role they can play in the success of a team • use collaborative problem-solving tools to resolve team issues • use information-sharing processes to best effect • use diversity within the team to create synergy • more effectively develop individual team members, using situational leadership, coaching and feedback • motivate individuals and the team • design a team development plan for implementation in the workplace

Benefits to you • develop your team towards better levels of performance • resolve issues within your team collaboratively • develop and motivate individuals and your team as a whole

Benefits to the organisation • higher performing teams • teams that undertake collaborative problem-solving to resolve issues • more motivated teams

COSTS^

FACILITATOR/S

Korrine Jones

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

06Oct, 28Feb, 05May

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Strategic Influencing in the Public Sector Speaking with Confidence in the Workplace

The Art of Influence

This course maps to capability: 2, 3, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

It is not so much what you say but how you say it (and when, why, where and to whom), that counts. It’s a reflection of who you are, what you achieve, and who you become. We all attempt to influence someone or something sometimes. Influence is a key skill at any level, in any department, in any industry, and in any organisation. This course has been designed to allow you to discover and practise some simple and effective language techniques that will supercharge the way you interact with people at any level. If you want to increase your influence now, then this powerful and fun-filled course is for you.

Participants will be able to:

Course Content The content of this course is designed to increase the participants’ ability to influence through the use of powerful language and communication techniques adapted from the field of Neuro Linguistic Programming (NLP).

CLASS SIZE: 20

• demonstrate an understanding of the structure of influential language • recognise advanced language techniques • practise rapid rapport-building techniques • recognise specific communication types • match and mirror verbal and non-verbal language • practise pacing and leading to overcome objections • set frames for themselves and others

Benefits to you • increased ability to communicate powerfully and with absolute intention

Benefits to the organisation • increased interpersonal communication effectiveness

COSTS^

FACILITATOR/S

Darryl Stubberfield

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

01Nov, 23Feb, 06Apr, 15Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

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The Art of Influence The Art of Influence The Art of Influence

The Art of Influence

If you like this course you could consider: Workplace Assertion Skills Minutes Made Easy

Time Management Essentials

N S

This course maps to capability: 2 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course takes a ‘whole-of-life’ approach to time management and acknowledges that it is not just your work time which needs to be managed. It presents a five step approach and focuses on addressing (and completing) the important aspects of both work and personal life. A range of techniques for controlling your time are included, as well as some insights into being more influential in the workplace. The course also addresses ways of increasing the effectiveness of meetings.

Participants will be able to:

Course Content This course helps you to examine you and your time, using a scoreboard approach. It will help you to prioritise, to be influential, to be organised, and to run effective meetings. It will give you time to relax and enjoy life outside of work.

• implement habits for managing time • use time in the most effective way possible • give appropriate attention to all aspects of their life • control the distractions that waste time and break workflow • increase effectiveness and reduce stress

Benefits to you • a practical approach to managing your time • practical skills for gaining control of your work • increased success in achieving your goals

Benefits to the organisation • increased productivity • reduced stress levels • staff who are more in control of their work

Looking for ﬂexible learning options? IPAA Queensland can provide expert training at your organisation. Contact us today on 3228 2800 for more information.

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CLASS SIZE: 20

COSTS^

FACILITATOR/S

Kerry Kreis

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

01Jul, 30Aug, 27Oct, 03Dec, 17Feb, 13Apr

Time Management Essentials

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Practical Skills for Policy Officers Understanding and Decoding Legislation

Transforming Policy into Legislation

This course maps to capability: 2, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This one-day course is specifically aimed at officers involved in reforming legislation. The translation of policy into legislation is highly process-driven and requires attention to specified milestones and timeframes. This is usually carried out by an ‘Instructing Officer’. This course provides information relating to legislative and parliamentary processes, the role of the Instructing Officer, the importance of proper and timely consultation, and Cabinet and Parliamentary documentation. It also provides signposts to more detailed technical information that the Instructing Officers can access when needed.

Participants will be able to:

Course Content This course provides an overview of the process of transforming policy into legislation, and of the responsibilities of Instructing Officers in achieving that aim. It also covers the involvement of central government agencies and of the Cabinet and Parliamentary documentation needed. It addresses the skills associated with the completion of the documents, and provides additional sources of information and key resources to assist in the process and to further develop the expert knowledge of the participants.

CLASS SIZE: 20

• appreciate how legislation fits within the role of government • understand how legislation is created • understand the role of the Instructing Officer • understand the importance of consultation • demonstrate skills in drafting relevant documentation

Benefits to you • confidence and competence in carrying out a complex role • manage risks effectively in terms of policy and legislation • ability to thoroughly brief senior management

Benefits to the organisation • preparation of high quality legislation that achieves the necessary outcomes • improved reputation of the organisation in terms of managing a complex process • potential for excellence in political, economic and social outcomes due to the use of appropriate consultation and advisory processes

COSTS^

FACILITATOR/S

Caroline Hart

MEMBER

$445

LENGTH

1 Day

CORPORATE SUPPORTER

$550

TIME

9.00am - 4.30pm

STANDARD

$690

DATE

08Sep, 07Apr

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

Transforming Policy into Legislation Transforming Policy into Legislation

Transforming Policy into Legislation

If you like this course you could consider: Understanding Government Transforming Policy into Legislation

Understanding and Decoding Legislation

This course maps to capability: 2, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

If you’re working in government, then you are probably working with Acts and regulations. There are over 500 pieces of legislation administered by the public sector in Queensland alone. Deciphering what an Act of Parliament means can be a complex and frustrating task. If you want to immediately improve your understanding about how an Act is made and how an Act should be decoded, then this course is for you.

Participants will be able to:

Course Content The course content includes a discussion about the power of statute law, how statutes are made, and how statute law interacts with case law. It also focuses on the types on statutes that are made, when they commence, what is part of a statute and how the standard and quality of statute law is maintained through key Parliamentary committees. It covers the difficulties involved in drafting and interpreting legislation and provides a summary of the approaches that have been developed by both judges and Parliament to overcome these difficulties. Throughout the course, references to statutes used by relevant government agencies are made to illustrate key points, and participants are encouraged to discuss specific issues that they face.

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Understanding and Decoding Legislation Understanding and Decoding Legislation

Understanding and Decoding Legislation

CLASS SIZE: 20

• understand how an Act is made and structured • read and deal with an Act confidently • understand legislation reform • know where to seek further and more detailed information

Benefits to you • improved understanding of how legislation is made and structured • increased confidence in reading and dealing with an Act • more knowledge of where to seek further and more detailed information relating to legislation reform

Benefits to the organisation • efficient and effective reforms of legislation • broadened understanding of how your department’s legislation fits within a whole-of-government framework • improved staff motivation and competence

COSTS^

FACILITATOR/S

Caroline Hart

MEMBER

$445

LENGTH

1 Day

CORPORATE SUPPORTER

$550

TIME

9.00am - 4.30pm

STANDARD

$690

DATE

09Sep, 08Apr

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Policy Process: An Overview Understanding and Decoding Legislation

Understanding Government This course maps to capability: 1, 2, 4 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course gives an overview of the context for policy-making in Australia and Queensland. It examines the institutions and structures of Westminster-style government and the constitutional, legal, accountability (and other) parameters that affect government decision-making. Participants will be provided with a working understanding of the actors and institutions which shape their work as policy officers.

Participants will be able to:

Course Content

Benefits to you

This course provides an overview of government, covering history, structure, roles and challenges. Content covers principles of representative democracy, institutional frameworks for government authority, Parliament, the executive role of government, structures of government, federation, and Commonwealth/State relations history. It includes features of the Queensland Government, the role of the public service, the processes and routines of the Queensland Parliament, Cabinet, Executive Council and central agencies, and the actors and institutions involved. It also addresses issues such as pluralism and the increasing contestability of policy advice.

• increased understanding of the complexities of the three levels of Australian government • better knowledge of the constraints and opportunities inherent in a government environment • improved confidence through a firmer understanding of where your agency fits within government

• demonstrate an understanding of the Australian tradition of government and the principles of Westminster-style government • demonstrate a knowledge of contemporary federalism and the role of the Commonwealth and the states • demonstrate a knowledge of the system of government in Queensland • display an awareness of the actors involved in policy processes and the implications of contestability for the work of policy officers

N S

Benefits to the organisation • understanding of the governmental system • improved responsiveness of administrators to a demanding work environment • improvements in efficiency through better understanding of the role of their agency within the larger structures of government

CLASS SIZE: 20

COSTS^

FACILITATOR/S

Prof John Kane and Prof Haig Patapan

MEMBER

$445

LENGTH

1 Day

CORPORATE SUPPORTER

$550

TIME

9.00am - 4.30pm

STANDARD

$690

DATE

20Jul, 03Mar

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

Understanding Government Understanding Government Understanding Government

Understanding Government

If you like this course you could consider: Practical Applications for the Capability and Leadership Framework (CLF) in the QPS Using the Capability and Leadership Framework (CLF) in Performance Management in the QPS

Using the Capability and Leadership Framework (CLF) in Assessment and Development Planning

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Using the CLF in Assessment and Development Planning Using the CLF in Assessment and Development Planning

Using the CLF in Assessment and Development Planning

This course maps to capability: 3, 4 (Refer to page 3 for explanation)

Overview

Course Outcomes

This two day course is about using the Queensland Public Sector (QPS) Capability and Leadership Framework (CLF) in assessing individual capabilities, aligning with strategic needs, identifying strategies, and formulating and evaluating capability development plans. There will be a requirement for participants to use the time in between the two single days of the course to negotiate with their manager, obtain some multi-source assessment, recognise business or strategic needs for their role and identify some specific developmental strategies. The course is specifically tailored to suit individuals who are likely to progress to more senior positions in the future.

Participants will be able to:

Course Content

Benefits to the organisation

The course provides a practical application of moving through steps in assessing and evaluating individual capabilities towards putting in place a personal capability development plan. The planning will be about aligning individual capabilities to broader strategic business needs and identifying appropriate strategies to develop and improve performance towards progressing to more senior positions.

• improved processes in succession planning and management across the organisation • identification of important capabilities in an organisation and whether the organisation’s current high performers have potential to work effectively at the next level • emphasis on building the leadership function within the organisation and whether individual and organisational development strategies are targeted accurately

CLASS SIZE: 16

• assess capability requirements • align capabilities with strategic business needs • identify development strategies • formulate personal capability development plan • establish broarder team/group/organisational capability development plan

Benefits to you • greater confidence in understanding the CLF and its uses in capability development planning • establishing strategic processes for linking development planning to organisational goals, especially for higher level positions • identify individuals readiness and motivation to progress to future leadership roles

COSTS^

FACILITATOR/S

Bruce Austin

MEMBER

$850

LENGTH

2 Days

CORPORATE SUPPORTER

$1045

TIME

9.00am - 4.30pm

STANDARD

$1310

DATE

01NOV + 08NOV, 04MAY + 11MAY

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

Using the Capability and Leadership Framework (CLF) in Job Interviews in the QPS This course maps to capability: 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

This course provides participants with an insight into how Queensland Public Sector (QPS) organisations may use the new Capability and Leadership Framework (CLF) in job interviews. In particular, it clarifies what could be sought from job applicants at all levels, especially in terms of achievements, outcomes and strategic focus.

Participants will be able to:

Course Content Using the CLF framework, the course examines various components of the selection process, especially the selection interview, covering what to say, how to say it and how to pitch it at the most appropriate level. It shows how to have flexibility and how to highlight individuality so that all approaches don’t look the same. It covers a variety of processes, frameworks and structures to build confidence in the whole process. Participants will have the opportunity to practise interviews, and to use easy frameworks and templates that have a track record of success with public sector selection panels.

CLASS SIZE: 16

• understand the various types of selection criteria (and capabilities) and other frameworks in preparation for selection interviews • demonstrate techniques for managing and answering questions • use a strategic thinking matrix to manage interview questions and identify ways to move from operational to more strategic thinking during interviews • use generic structures and frameworks during interviews

N S M

Benefits to you • give you a structure to help you answer questions around your capabilities • assist you to analyse and prepare for those difficult questions • enhance your ability to use the CLF to assess your skills and to improve your interview performance

Benefits to the organisation • appropriate use of the CLF in assessing and selecting the best applicant for the job • enhanced interview skills that target understanding of CLF behaviours for QPS staff • improved use of strategic frameworks

COSTS^

FACILITATOR/S

Bruce Austin

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

04Oct, 31May

^Includes GST and are subject to change Cancellation Policy details (page 4)

BOO ONLINKE NO CLICK W HERE

Using the Capability and Leadership Framework (CLF) in Job Interviews in the QPS Using the Capability and Leadership Framework (CLF) in Job Interviews in the QPS

Using the Capability and Leadership Framework (CLF) in Job Interviews in the QPS

For venue and further course details visit qld.ipaa.org.au

Using the Capability and Leadership Framework (CLF) in Performance Management in the QPS

This course maps to capability: 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

One of the most difficult tasks supervisors experience is managing the performance of their staff. The Queensland Public Sector (QPS) Capability and Leadership Framework (CLF) can make this important task simpler. It is much easier to provide feedback and coach people when it is focussed on structures and frameworks that integrate throughout the organisation. This course covers aspects of performance management suited to QPS organisations and shows ways to provide feedback based on the CLF.

Participants will be able to:

Course Content This course covers high impact performance drivers. Using the CLF, it includes techniques for giving constructive feedback in a number of different situations. It focuses on the power of positive reinforcement throughout the performance management process, including planning and reviewing, coaching staff, trying to improve or enhance performance, and simply maintaining existing levels of performance. It identifies examples and possible actions for underperformance and shows participants how to prepare for and manage truthful and straightforward feedback discussions.

BOO ONLINKE NO CLICK W HERE

Using the Capability and Leadership Framework (CLF) in Performance Management in the QPS Using the Capability and Leadership Framework (CLF) in Performance Management in the QPS Using the Capability and Leadership Framework (CLF) in Performance Management in the QPS

CLASS SIZE: 16

• use the CLF in establishing different performance management situations and outcomes • use the CLF and structures to provide performance feedback • use practical tools for setting meaningful objectives and performance indicators, including goal setting, action planning and linking to strategic objectives • demonstrate a range of specific communication skills, especially feedback skills

Benefits to you • clear structure for more effective two-way feedback • focus for positive, constructive and crucial feedback • useful mechanism to clarify role and purpose

Benefits to the organisation • continuity of practices across the organisation • consistent understanding and use of CLF for managing performance

COSTS^

FACILITATOR/S

Bruce Austin

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

09Nov, 06Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

Using the Capability and Leadership Framework (CLF) in Performance Management in the QPS

For venue and further course details visit qld.ipaa.org.au

Using the Capability and Leadership Framework (CLF) in Recruitment and Selection in the QPS

This course maps to capability: 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

The new Queensland Public Sector (QPS) Capability and Leadership Framework (CLF) provides an opportunity to improve the quality of recruitment and selection processes and outcomes. Using practical scenarios and frameworks, this course helps those who will be members of a selection panel to understand what is required in a job, identify the relevant capabilities, analyse applications, identify different selection practices, and develop appropriate interview techniques. It will also assist them to use probing skills at interview, assess referee reports, and provide appropriate feedback to applicants.

Participants will be able to:

Course Content

Benefits to you

Using structured frameworks, the course will cover job analysis and what to look for in role descriptions (with or without selection criteria or capabilities). It will include discussion on how to test for better shortlisting against the CLF, and how to review job applications and check referees. It will then take participants through contemporary practices for addressing interview preparation, process, and structure and dynamics, with emphasis on a variety of methodologies. It will also include simple ways of providing constructive feedback.

• develop practical skills for successful participation on selection panels • identify processes to find the most suitable applicant • feel more comfortable about your role on selection panels

CLASS SIZE: 16

• use the CLF and other useful models for staff selection through a variety of techniques • discuss the benefits and challenges associated with staff selection, and identify ways to improve practices • demonstrate an understanding of and level of competence in staff selection interviews • use questions and probing skills to draw out issues from participants (including ones they may not wish to reveal) • provide constructive feedback at a number of levels

Benefits to the organisation • improved application of recruitment and selection practices • increased understanding of recruitment and selection practices incorporating CLF components • a structured process for selection panels

COSTS^

FACILITATOR/S

Bruce Austin

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

17Aug, 30Mar

^Includes GST and are subject to change Cancellation Policy details (page 4)

BOO ONLINKE NO CLICK W HERE

Using the Capability and Leadership Framework (CLF) in Recruitment and Selection in the QPS Using the Capability and Leadership Framework (CLF) in Recruitment and Selection in the QPS

Using the Capability and Leadership Framework (CLF) in Recruitment and Selection in the QPS

For venue and further course details visit qld.ipaa.org.au

Using the Capability and Leadership Framework (CLF) in Writing Short Job Applications in the QPS

N S

This course maps to capability: 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

What do organisations want from job applicants? They want achievements, outcomes, results and examples, and in many cases, they are now going to want them to relate to the Queensland Public Sector (QPS) Capability and Leadership Framework (CLF). Job applications at all organisational levels need to be short, sharp and concise. This course shows you how.

Participants will be able to:

Course Content The course helps participants to work out what to include in job applications, what to leave out, how to be flexible yet structured, how to highlight individuality, and how to get the right messages across. It also demonstrates how to write applications that relate to capabilities in the CLF or to selection criteria, either in a couple of pages or a page per criterion. Participants will be guided in the use of easy frameworks and templates which have proven to be powerful for public sector selection panels. They will also explore the strategic vs. the operational focus, responsibilities vs. achievements, and theoretical concepts vs. practical examples. These crucial focus areas are pre-cursors to being short-listed and prepared for the selection interview.

BOO ONLINKE NO CLICK W HERE

Using the Capability and Leadership Framework (CLF) in Writing Short Job Applications in the QPS Using the Capability and Leadership Framework (CLF) in Writing Short Job Applications in the QPS

CLASS SIZE: 16

• more clearly identify what organisations seek from applicants • integrate their job application into the whole selection process and understand its part in getting the job • use structured processes and frameworks that make shorter applications punchy and powerful • demonstrate an appreciation of the strategic value of their work and learn how to incorporate this into applications and interviews

Benefits to you • knowledge of the implications of the CLF in writing job applications • knowledge of how to target your application to CLF relevant to the Queensland Public Sector • increased knowledge of how your experience fits into your application, and what the organisation expects of you as a job applicant

Benefits to the organisation • better informed job applicants, which can lead to more effective selection processes and outcomes • streamlined and effective evaluation of job applications

COSTS^

FACILITATOR/S

Bruce Austin

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

13Sep, 04Apr

^Includes GST and are subject to change Cancellation Policy details (page 4)

Using the Capability and Leadership Framework (CLF) in Writing Short Job Applications in the QPS

For venue and further course details visit qld.ipaa.org.au

Pre-Course Requirement

If you like this course you could consider:

Please see qld.ipaa.org.au for requirements prior to registering for this course

Communication Skill Sharpening x 4 Quick Thinking

What Prevents your Progress? This course maps to capability: 4 (Refer to page 3 for explanation)

Overview

Course Outcomes

Sometimes, no matter how hard we try, no matter how much effort we invest, things just don’t move forward. It’s perplexing, it’s confusing, it’s disheartening and very often we don’t know how to find out what’s missing or what’s going wrong. This course could give you some of the answers you have been looking for. It focuses on discovering the internal (personal and business) barriers that may be getting in your way, and on ways to move those barriers. You can’t change everything in the world around you, but you can make a huge difference to yourself. Bring your questions and your curiosity with you (and don’t worry if you can’t find any: you’ll certainly discover some during the course).

Participants will be able to:

Course Content Using activities and examples, the course will focus on planning for excellence, on mapping solutions and on tapping hidden values. It will explore personal inhibitors and mental blocks and ways to design recipes for success. It will also cover neuro-strategies for quick thinking and identify ways of building the beliefs you need. Overall, it looks at how to get the best and the most out of your most valuable resource – you.

CLASS SIZE: 18

• understand how to better harness their personal energy • demonstrate the drive to lead themselves to better outcomes • demonstrate an awareness of their natural abilities as well as of the areas that need development • focus on their true purpose, and on what to do next • experience the feeling of being at the helm of an optimistic future

N S

Benefits to you • uncovering the contradictions that hold you back using strategies and processes you can use any time • finding balance and knowing where to look for it in future • discovering how simply you can change your path to success

Benefits to the organisation • participants will be more motivated to pursue success • motivated staff tend to motivate other staff

COSTS^

FACILITATOR/S

Sue-Ellen Kusher

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

21Oct, 01Mar

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

What Prevents your Progress?

If you like this course you could consider: Speaking with Confidence in the Workplace Communicating in the Public Sector

Workplace Assertion Skills

N S

This course maps to capability: 2, 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

The key to survival and success in workplaces is to be able to communicate and express yourself effectively, whether speaking up in a team, managing clients, or with your manager or co-workers. Doing this in an assertive way is vital, but is not always easy. This course will help you to look at the elements that constitute assertive communication, and to apply a range of associated skills. There will be many opportunities to practise in a supportive environment - and you will come away with a plan for your continued development and action. You’ll see the difference!

Participants will be able to:

Course Content This course defines assertiveness and explores why it is necessary. It identifies common behaviours and examines the elements of assertive behaviour. It focuses on skill building and practice, culminating in development of individual action plans for participants.

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Workplace Assertion Skills Workplace Assertion Skills Workplace Assertion Skills Workplace Assertion Skills

CLASS SIZE: 20

• demonstrate awareness of their own assertive communication patterns • be assertive in the workplace • demonstrate an increased awareness of their personal strengths, leading to more conscious and creative ways of actually responding in real time • display higher levels of motivation and confidence • demonstrate the verbal and communication skills necessary to be assertive • take away an action plan for continued assertive behaviour and for becoming who they want to be

Benefits to you • increased confidence • improved ability to provide feedback and share ideas • less stress

Benefits to the organisation • healthier interactions • increased open communication • better sharing of information

COSTS^

FACILITATOR/S

Deborah Johnston

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

02Aug, 26Nov, 31Mar, 27Jun

^Includes GST and are subject to change Cancellation Policy details (page 4)

Workplace Assertion Skills

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Building Confidence in English as a Second Language Building Positive Stakeholder Relationships

Workplace Cultural Diversity This course maps to capability: 3, 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

‘We are one, but we are many,’ goes the famous song. Australia is a land of immigration, and most workplaces include people from different language and cultural backgrounds. In every workplace, it is up to its leaders to create a true multicultural environment. Because of language barriers and cultural differences, migrants tend to stick to their own communities and broaden the gap between themselves and the community in which they work and live. Diversity becomes a disadvantage and this gap puts pressure on the workforce. You will leave this course understanding your own and others’ cultural challenges. You will have ways to create a positive multicultural work environment, with true equal opportunity, that enhances relationships and effectiveness on the job.

Participants will be able to:

Course Content This course provides the facts on migration in Australia and shares experiences on the cultural gap. It also explores issues such as law versus real life, language barriers and cultural barriers (including religion and family structure). It asks what multiculturalism is, and it covers ways to create an effective multicultural workplace.

CLASS SIZE: 20

• realise their great personal power for social change • demonstrate familiarity with statistics about immigration to Australia • share cultural experiences in the workplace • recognise the difference between what the law requires and what happens in real life • demonstrate familiarity with the language barrier, and ways to bridge it • redefine multiculturalism to increase cooperation and improve relationships among different cultural groups

N S M

Benefits to you • greater understanding of the elements and effects of culture • increased awareness of the challenges faced by migrants working in Australia • increased capacity to divert the challenges faced by migrants into advantages

Benefits to the organisation • improved communication between staff members from diverse cultural backgrounds • increased ability to support employees and customers with tolerance and acceptance

COSTS^

FACILITATOR/S

Ronit Baras

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

31Aug, 29Mar

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

Workplace Cultural Diversity Workplace Cultural Diversity Workplace Cultural Diversity

Workplace Cultural Diversity

If you like this course you could consider: Refreshing Grammar Basics Editing and Proofreading

Writing Ministerial Correspondence and Briefs

N S

This course maps to capability: 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

One of the more challenging aspects of writing in the Public Sector is the need to be able to prepare briefs or responses to letters on behalf of ministers. Public sector employees at many different levels are expected to undertake this responsibility. This course provides you with an opportunity to acquire the necessary skills and confidence to write clear and concise responses to ministerial letters and prepare ministerial briefs - without ageing ten years in the process!

Participants will be able to:

Course Content This course gives you theory and practice in writing letters and briefs. It also gives you writing tools to make the task quicker and easier. It provides an overview of the whole mysterious process of writing ministerials and helps you to understand what the minister wants, why it’s important and how to deliver it.

BOO ONLINKE NO CLICK W HERE

• know how to select the right information to put into a letter or brief • write concisely • consider the needs of the audience both minister and constituent • write faster • reduce the number of times briefs and letters come back to them for corrections and changes

Benefits to you • you will understand what you can control in the ministerial writing process and what you need to be pragmatic about • you will have the skills to write letters and briefs more quickly and in the style preferred by the minister

Benefits to the organisation • prompt, well-written ministerials promote trust between the department and the community • well-written ministerials and briefs mean managers can focus on matters of fact or policy rather than on correcting writing errors

CLASS SIZE: 16

COSTS^

FACILITATOR/S

Sandra Hogan

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

19Jul, 18Aug, 16Sep, 11Oct, 10Nov, 13Dec, 27Jan, 18Feb, 21Mar, 28Apr, 30May, 23Jun

Writing Ministerial Correspondence and Briefs

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

If you like this course you could consider: Successful Interview Techniques Career Planning for the Public Sector

Writing Winning Applications This course maps to capability: 4, 5 (Refer to page 3 for explanation)

Overview

Course Outcomes

If you are looking for help in writing the application of your career, then read on. This interactive one-day course presents easy to follow steps that make writing job applications easier, more enjoyable and more successful. Participants will be offered a range of tools designed to assist with meaningful analysis of the selection criteria, appropriate and informative research into job requirements, gathering and collation of information, selection and briefing of referees and finally, using all this information to construct a cohesive, coherent application. Bring along a job description for the job you want to apply for and see the results!

Participants will be able to:

Course Content This course runs through all stages of writing an application. In preparation, it covers reading the selection documentation (the secrets lie within when you know where to look), researching the job and developing the application plan. In writing the application, it includes the 2Rs (knowing what to include), sequencing, using positive terminology, writing reader-friendly applications, and presentation and proofreading. From there, it takes you through packaging and posting and celebrating and relaxing.

CLASS SIZE: 20

• demonstrate increased understanding of what the criteria mean • demonstrate their ability to capture and articulate their successes • create a realistic, workable plan for approaching application writing • demonstrate increased ability to organise their ideas and thoughts • demonstrate increased ability to check for readability • apply a proven test to ensure all points are covered • demonstrate increased ability to present and package professionally

N S

Benefits to you • improved research methodologies to ensure your understanding of job vacancies • time-saving processes in application preparation • improved decision-making

Benefits to the organisation • improved research skills leading to a more suitable field to select from • savings in time for staff preparing applications • greater staff understanding of the selection process and improved capacity to actively engage

COSTS^

FACILITATOR/S

Joan Wilson-Jones

MEMBER

$430

LENGTH

1 Day

CORPORATE SUPPORTER

$530

TIME

9.00am - 4.30pm

STANDARD

$665

DATE

27Aug, 19Oct, 22Feb, 11May

^Includes GST and are subject to change Cancellation Policy details (page 4)

For venue and further course details visit qld.ipaa.org.au

BOO ONLINKE NO CLICK W HERE

Writing Winning Applications Writing Winning Applications

Writing Winning Applications

Facilitator Profiles Bruce Austin

Dott Hall

Bruce is an organisational psychologist and has taught at universities and consulted to public and private organisations since 1989. He has helped organisations and thousands of individuals develop useful and streamlined practices. He offers enlightened perspectives in self management, HR processes, performance and career management. His courses are well regarded, and provide lots of opportunities for practical skill development.

Dott has based her 35 year career on client service and delivering results. Her experience has been gained working across several industries as a senior line manager and management consultant, in both the public and private sectors. She is highly regarded as a reliable and dedicated consultant and associate. Clients and colleagues particularly value her for her unflagging enthusiasm, patience and ‘can do’ attitude.

Ronit Baras Ronit is an author, life coach, journalist and an educational consultant with over 24 years of experience in personal and professional development. She has worked with government and private organisations in various countries, providing training, consulting and education services to a wide range of people from different cultural backgrounds. Ronit is also the Queensland Coordinator of the ‘Together for Humanity’ Foundation.

Kylie Burton Kylie is an experienced consultant and facilitator who has worked extensively across public, private and not-for-profit sectors. She is highly regarded for her work on strategy and planning and is a respected organisational development consultant. Kylie was a Director at Deloitte and has held management positions in the public sector in the area of strategy and performance. With a focus on strategic thinking and growth planning, Kylie is passionate about coaching people to achieve organisational success. With a collaborative and engaging approach, Kylie delivers learning outcomes and tools that can be immediately applied to improve workplace performance.

Maree Clancy Maree has extensive experience in working with individuals and groups in voice, communication and presentation skills. Maree’s 20 years of experience, together with her qualifications from Trinity College (London), AMEB and her accreditation in mediation from Bond University, ensures that she delivers a dynamic learning experience that covers both the theoretical and the practical.

Caroline Hart Caroline is a practising solicitor and lecturer with the University of Southern Queensland. Caroline teaches in Legal Process and Research, Electronic Law and Introductory Law. She has over 15 years of experience working in state government in the areas of policy and legislation. She has been responsible for coordinating legislative reform programs, including the drafting of reforms and the passage of legislation through Parliament. Caroline is a keen advocate of the need for the development of skills and training to build excellence and confidence within the workplace.

Vi-Mary Hartridge For over 20 years, Vi-Mary has studied and worked with organisations, teams and individuals within the public sector to assist them in achieving excellence. Her specialisation in the areas of communication, leadership, management, and team and individual development is built on a strong foundation of qualifications and extensive experience in all of these areas. Her programs are both highly interactive and practical and are designed to give participants the confidence to integrate their learnings as soon as they return to the workplace.

Sandra Hogan Sandra’s experience as a journalist, editor, senior public sector employee, and facilitator ideally positions her to assist staff of all levels to hone their writing skills. Having worked as a communication manager in government, she holds a Graduate Diploma in Organisational Communication from QUT and she is a former vice-president of the Society of Business Communicators. Her specialty is the training and coaching of public sector employees in all aspects of writing. She also works as a writer, editor and proofreader for clients around Australia.

Glen Hombsch

Sue-Ellen Kusher

Glen has over 30 years of experience in the Department of Defence and 20 years in the Queensland Public Sector (the past ten managing the implementation of major infrastructure projects). He is well qualified and experienced in asset management, value management, facility management and strategic planning. As a trainer, he brings a wealth of practical experience to his courses.

Sue-Ellen’s reputation as an achiever of results is based on her enthusiasm and professionalism. She is passionate about systematically analysing and translating new ideas to make them palatable and usable, and her energy is contagious. With extensive industry experience and qualifications as an NLP Master Practitioner, BarOn EQi, MBTI and MTRi practitioner, Sue-Ellen’s talent for delivering creative and practical learning experiences has ensured that she is in constant demand in Australia as well as internationally.

Deborah Johnston Deborah has worked at management levels in the public sector and has extensive experience in training and facilitating groups of all sizes. She believes that when done well, facilitation allows groups to discuss all aspects of a given scenario, consider options and have workable, achievable outcomes. She is also passionate about giving participants the chance to build excellent communication and assertion skills.

Korrine Jones Korrine has worked with and within the public sector for 24 years as a human resource and organisational development consultant. As a result, she has a deep insight into the unique frameworks, cultures and challenges of the public sector. Her specialisations and post-graduate qualifications in leadership and team and organisational development reflect her passion for assisting individuals and organisations to maximise their potential.

Mark Jones Mark is a dynamic trainer and facilitator with over 12 years of experience in adult education. With a firm grounding in accelerative learning, he believes in making training fun, using interaction and self-discovery. He achieves exceptional results through whole brain and multi-sensory training approaches that appeal to all learning styles. Mark has delivered training for a large array of private and public sector clients, gaining a reputation as being adaptive in suiting participants’ needs.

Kerry Kreis Kerry’s extensive experience in the public sector is strongly reflected in his courses. With over a decade working as a consultant, he brings a wealth of contemporary knowledge to his training sessions. His focus is on translating theory into action and as a result, his courses are heavily interactive to ensure practical, useful skills are acquired. Kerry’s professional competencies are project management, organisational planning, change management, time management and team development.

Malcolm Lawson Malcolm is a practising economist and accountant with extensive experience in providing project and business management consultancy services to the public sector. He is an experienced trainer with a passion for presentations that improve participants’ financial and operational management skills and that enhance organisational capability. Malcolm’s presentations are highly interactive, incorporating small group work and case studies that provide participants with a sound appreciation of contemporary theory and practice and practical ‘hands-on’ skills that can be readily applied in the workplace.

Jan Lourigan With over 20 years of experience in organisational change management, business process improvement and training, Jan has a focus on achieving business goals within timeframes and on budget. She has held senior positions within organisations, and much of her recent experience has been gained while working in the change management arena for both the public and private sectors. Jan uses a flexible facilitation style and focuses on ensuring that participants engage in and become involved in the learning experience.

Kris Olsson Kris Olsson (BA, MA) is a writer, a teacher of writing, a journalist and an editor. She has also been a senior advisor to governments at a state level. She has written for local, state and national newspapers and magazines, and has worked as a lecturer in both journalism and creative writing at tertiary level and in the community. She consults widely as a teacher of writing in the public sector, supervises postgraduate writing students and mentors younger writers. Her third book, ‘The China Garden’, was published by UQP in March 2009 and recently won the prestigious Barbara Jefferis Award 2010.

Facilitator Profiles Josephine Previte

Darryl Stubberfield

Josephine has a PhD in social marketing, having investigated the use of the internet in online social marketing strategy. She is interested in a critical marketing analysis of consumption and marketplace behaviours, and has other interests in the study of gender, social media and the sociology of technology. Josephine is currently a lecturer in marketing in the Business School at the University of Queensland and she has published in the areas of technology, gender and social marketing in books, articles and conference proceedings.

Darryl is a highly skilled personal development trainer with extensive experience with groups and individuals in both public and private sector organisations. A master practitioner of Neuro Linguistic Programming (NLP) and an accredited international NLP trainer, Darryl is passionate about helping individuals and organisations to achieve their maximum potential. His use of accelerated, experiential learning techniques ensures that participants enjoy action-packed and hands-on programs that deliver results.

Roger Quick Roger is a partner in the Construction and Infrastructure team at DLA Phillips Fox. He has extensive experience in contract management law and construction practices. This, combined with his relevant academic qualifications ensures that he offers a clear and practical insight into the management of contracts.

Rebekah Russell-Bennett Rebekah holds a PhD in marketing and is a full time associate professor with a leading university. She has more than 17 years of experience in marketing management in the public and private sectors, covering social marketing strategies, brand loyalty, sales force implementation, communication strategies and marketing metrics. She also has 10 years of academic experience in related fields and has authored four book chapters, 18 journal articles, over 40 conference papers, and a leading textbook on consumer behaviour.

Roberta Skoric Roberta provides a unique and thought-provoking approach to adult learning. Her 20 years of experience in course facilitation, training development, training consultancy and management of her own small businesses provides her with a wealth of real life experience in communicating with leaders, managers and customers alike. Roberta has a successful track record in delivery of training programs for various private and public sector clients. Her training philosophy is to establish an environment of discovery-based learning.

Bev Sullivan A qualified teacher and ex-public service director, Bev has the experience and ability to make tough subjects interesting and fun. With more than two decades spent as a trainer, teacher, presenter and manager, she offers practical, enjoyable, and very highly regarded training courses. Her focus is on tips and techniques to make the most of existing skills and abilities. Her specialties are presentation skills, written communication, facilitation skills and leadership.

Steve Weaver No matter what course Steve runs, he continually receives exceptional feedback from the participants. In addition to public programs, he has conducted full time residential leadership, communication, teamwork and emotional intelligence courses for major Australian Government departments. He is a certified master life coach specialising in applied behavioural coaching, and holds diplomas in workplace training and physical training. Steve is also a master Meta-Neural Linguistic Programming practitioner and a Team Management Profiler.

Joan Wilson-Jones With impressive work experience, relevant academic qualifications (including a Master of Adult and Workplace Education) and accreditation in Personal Energy Management and Human Interaction, Joan infuses her courses with practical creativity. Described by participants as engaging, inspiring, energetic and knowledgeable, she ensures people leave her courses motivated to implement strategies for lasting positive impact. She goes beyond learning, inspiring confidence to implement new skills for success.

Meet our professionals from Griffith University Dennis Grube

Haig Patapan

Dr Dennis Grube is a Lecturer in Politics and Public Policy at Griffith University, where he is Coordinator of the Graduate Certificate in Policy Analysis. Dennis has spent several years as Senior Adviser and Speechwriter to the Premier of Tasmania, and is an experienced educator with degrees in education, law and arts. He has authored keynote speeches for both State and National audiences across the full spectrum of government policy. He is interested in the points of intersection between the sometimes competing demands of good politics and sound public policy.

Haig is a Professor in the Department of Politics and Public Policy, Griffith University, Australia. His research interests include political theory, political leadership and democratic governance. He is the author of Judging Democracy (2000) and Machiavelli in Love: the Modern Politics of Love and Fear (2006); and coeditor of Globalization and Equality (2004); Westminster Legacies: Democracy and Responsible Government in Asia and the Pacific (2005); and most recently, Dissident Democrats: the Challenge of Democratic Leadership in Asia (2008).

John Kane John is a Professor in the Department of Politics and Public Policy and Deputy Director of the Centre for Governance and Public Policy at Griffith University. His research interests include political theory, political leadership, foreign policy and public management. He is the author of numerous articles in books and international journals, co-editor of Rethinking Australian Citizenship and Dissident Democrats: The Challenge of Democratic Leadership in Asia, and author of The Politics of Moral Capital and Between Virtue and Power: The Persistent Moral Dilemma of US Foreign Policy.

Jenny Menzies From 1998 to 2005, Jenny worked in the Department of the Premier and Cabinet as Executive Director of Strategic Policy and from 2001 to 2004, as Cabinet Secretary. More recently, she has also served as Secretary of the Australian Council for the Federation. Jenny is a PhD student at Griffith University, and is investigating the role of the states and territories within our federation.

Anne Tiernan Dr Anne Tiernan is an Australian Research Council (ARC) Postdoctoral Fellow with the Centre for Governance and Public Policy at Griffith University, and the Australia and New Zealand School of Government (ANZSOG) Research Program. She is Director of Griffith University’s Graduate Certificate in Policy Analysis (GCPA) program. A qualified educator, she has developed and conducted professional development programs for public sector managers, policy officers and ministerial staffers. Dr Tiernan was an invited participant at the Prime Minister’s Australia 2020 Summit.

Elizabeth van Acker Dr Elizabeth van Acker is a senior lecturer in the Department of Politics and Public Policy at Griffith University. Her research interests include comparative examinations of social policies. She is the author of ‘Governments and Marriage Education Policy: Perspectives from the UK, Australia and the US’ and ‘Different Voices: Gender and Politics in Australia’. She has co-authored several books including ‘Globalising Government Business Relations’.

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