15 Tips for Earning Customer Loyalty egiftafrica.com
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As most marketers have experienced at some point, it’s one thing to hook customers, another beast completely to retain them. Improving customer loyalty should be a priority, or those customers you worked so hard to convert could vanish before you even know what happened. To avoid that, here are 15 ways to better your company’s customer loyalty.
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1. Share your values. 2. Provide excellent customer service. 3. Be transparent. 4. Create a sense of community. 5. Get their email addresses. 6. Use social proof. 7. Exceed expectations. 8. Don’t neglect existing customers.
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9. Admit when you make a mistake. 10. Have the right employees. 11. Get personal. 12. Be an expert. 13. Say the right words. 14. Offer incentives. 15. Ask for their feedback.
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Building a loyal customer base helps in several ways it saves you from spending marketing dollars to constantly find new customers, and it helps build a loyal customer base. Remember, it is the little things that matter.
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