eGov November 2016

NOVEMBER 2016

VOLUME 12 n ISSUE 11

DR SP KOCHHAR CEO, Telecom Sector Skill Council (TSSC)

COVER STORY

62 MOHAN LAKHAMRAJU Vice - Chairman and CEO, Great Lakes Institute of Management

66 ITA LIN Chief Executive Officer, MLS India

70 GUY PERRY President – Cities & Strategy, Essel Infraprojects Ltd

UP Governance Seeing Paradigm Shift With Digital Moves

72 VIJAY SHEKHAR SHARMA Paytm Founder & CEO

SPECIAL FEATURE

22 24

R K INFRATEL WAY TO WIN TECHNOLOGY

UNLOCKING THE POWER OF BIG DATA AND ANALYTICS

(PROF) ABHISHEK MISHRA

DR DINESH SHARMA Mayor of Lucknow

Minister for Skill Development, Govt of UP

ALOK RANJAN

Chief Advisor to Chief Minister of Uttar Pradesh

SHREE PRAKASH SINGH Secretary, Urban Development Department, Govt of UP

K RAVINDER NAIK

Transport Commissioner, Govt of UP

WAY

CHHATTISGARH GOES CM DASHBOARD

ANDHRA PRADESH MARCHING AHEAD WITH CM DASHBOARD

DIGILOCKER IS GOING PLACES TOUCHES 38 LAKH USERS

49 50

MAKING HOMES AND CITIES SMARTER

LED TECHNOLOGY ILLUMINATING SMART CITIES OF INDIA

HARYANA – A NEW EMERGING IT HUB OF INDIA MRITYUNJAY KUMAR NARAYAN Managing Director of UPSRTC

Mission Director, National Health Mission (NHM), Govt of UP

DR ANUP YADAVA

KUMAR KESHAV

Vice Chairman, Lucknow Development Authority (LDA)

Managing Director, LMRC, Govt of UP

UDAYRAJ SINGH

P K SRIVASTAVA

Municipal Commissioner, Lucknow Municipal Corporation (LMC)

Additional Municipal Commissioner, LMC

ALOK KUMAR

egov / egov.eletsonline.com / NOVEMBER 2016

Additional Director Regional Centre for Urban and Environmental Studies

SANDEEP KUMAR SULTANIA Commissioner, Telangana Transport Department

A K GUPTA

HARYANA-MARCHING AHEAD VIA CM’S E-DASHBOARD

THE KARVY GROUP PLAYING KEY ROLE IN NATION BUILDING

M HARI NARAYAN

SANDEEP SEHGAL

TOM JOSE

Commissioner, Greater Vishakhapatnam Muncipal Corporation

Director - Government and Defense at VMware

Additional Chief Secretary, Dept of Labour and Skills, Govt of Kerala

RAJESH RAMACHANDRAN Joint MD and Member of Board at Rolta India

EDITORIAL

Changing Face of Uttar Pradesh

ttar Pradesh, the land of unlimited opportunities, is back in spotlight for its ingenious governance model which has changed the face of India’s most populous state. Taking advantage of the country’s strong capabilities in Information and Communication Technology, the state saw a paradigm shift in eGovernance. Making access to government services from transport to emergency services just a click away, UP exemplifies how a clear vision on development agenda can make indelible impact on people’s lives. In the November issue of eGov, our cover story – UP Governance Seeing Paradigm Shift With Digital Move – highlights some of the key projects like Lucknow Metro, the recently-launched Lucknow-Agra Expressway which have opened up new avenues of growth in the state. We have also put in spotlight the extensive skills development programme for the state’s youth and UP transport’s transformation into a hi-tech service that will go a long way in strengthening the state’s image as a land of great potential. We also carry a special interview with Lucknow Metro Rail Corporation’s Managing Director Kumar Keshav, who gives an overview of this iconic project which will soon be operational in record time. The recent demonetisation move by the government has turned out to be a boon for mobile wallet services which have seen manifold increase in transaction in the last few days. Our Industry Interview, Paytm Banks to Become a Reality, gives a glance of Paytm Founder and CEO Vijay Shankar’s plans to take the company into a new direction. Smart cities, the central theme of our Smart City Summit-Uttar Pradesh 2016, can become a reality only on the back of efficient technological solutions that can bring a positive change in people’s lives. Our interview with MLS India’s CEO Ita Lin provides for an interesting read as to how LED technology can be helpful in achieving the Government of India’s ambitious Smart City Project. With a bouquet of special stories and interviews of administrators who are ensuring a new recognition of Uttar Pradesh, we await our readers’ invaluable feedback.

Dr Ravi Gupta Editor-in-Chief Ravi.Gupta@elets.in

Email at subscription@elets.in to get previous issues

August 2016

September 2016 October 2016

NOVEMBER 2016 / egov.eletsonline.com / egov

NOVEMBER ~ 2016 VOLUME 12 n ISSUE 11 ASIA’S FIRST MONTHLY MAGAZINE ON E-GOVERNANCE

EDITOR-IN-CHIEF: Dr Ravi Gupta

CONFERENCE | AWARDS | EXPO

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egov / egov.eletsonline.com / NOVEMBER 2016

COVER STORY

UP Governance Seeing

Paradigm Shift With Digital Moves

hen Akhilesh Yadav, the country’s youngest chief minister, took over the reins of power in Uttar Pradesh in 2012, there were high hopes of a real change to take place. People wished the state’s potential to get unlocked in real way with pioneering socio-economic initiatives under his shadow. A close look at the past and present style of administration and state of affairs does reflect there has been tremendous improvement after four and a half years of the chief minister’s first stint. The state looks at the cusp of an unprecedented growth. The developmental works in industrial sector being carried out in the State recently earned appreciation of none other than Ratan Tata, who is now the interim Chairman of the Tata Sons. “The development which has taken place in Uttar Pradesh or which is on the cards that I have come to know in my meeting with Chief Minister Akhilesh Yadav... I can only say that I am very much impressed,” he said.

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The state is set to usher in a new era, where access to world-class infrastructure and facilities wouldn’t be a far-fetched dream for millions of its residents. The state government has not only been able to deliver on its promises but in some areas, it appears to have exceeded public expectation.

Lucknow-Agra Expressway The key project, highlighting the progress of the State is the 302 km Lucknow-Agra Expressway, inaugurated by the Chief Minister a few days ago. The Indian Air Force fighter aircraft flew over this newly constructed expressway in Ganj Moradabad area of Unnao district at a speed of 300 km/ hour, as part of a trial to use national highways for emergency landings. This expressway, a dream project of Akhilesh Yadav, was realised in a record time of 22 months at a cost of `3,200 crore, connecting Firozabad, Shikohabad, Mainpuri, Etawah, Kannauj and Mohanlalganj. The Agra-Lucknow Expressway is expected to relatively shorten the time taken to commute

Uttar Pradesh, India’s most populous state with tremendous growth potential, is witnessing a paradigm shift in governance with new digital initiatives. From health to roads, security to education, the State is exhibiting a new growth model to the country, finds Arpit Gupta of Elets News Network (ENN), while reviewing the efficacy of the steps taken up in the last four and a half years. between Delhi and Lucknow, ensuring a smooth traffic movement. Agriculture produce markets (mandis) are also being developed along this expressway that would benefit thousands of farmers. Along this expressway, many industries and enterprises would be established to pave way for improvement in the State’s economy and employment generation. Advance Traffic Management has been adopted for this expressway which would help traffic movement in fog. For completing the project, 3,500 hectare land was procured from 30,000 farmers with agreement in only six months. With a provision of eight-lane expansion, all bridges, culverts, underpass and other structures have been constructed keeping this in view. For completing this project, eight lane bridges have

COVER STORY

been constructed on Ganga and Yamuna rivers. Beside four railway overbridges have also been constructed. This expressway has been linked with Delhi Agra Yamuna Expressway as well.

Lucknow Metro Lucknow Metro – another project initiated by the Uttar Pradesh Chief Minister -- is being accomplished in the state capital and is set to become a reality soon. The project does reflect the testimony of the government’s commitment to lead the State into a modern era. Having commenced its civil work on 27th September, 2014, Lucknow Metro Rail Corporation (LMRC) is now slated to commission the trial-run of its trains for the 8.5 km long ‘Priority Corridor’ between Transport Nagar and Charbagh on 1st December, 2016. The civil work is almost complete with finishing, electrical and mechanical (E&M) and the lift and escalator work going in tandem to complete it before the trial runs. “Even contemporary Metro projects in the country have not been able to match the speed of deliverance in the country as compared with LMRC’s strength in project execution within a very stiff target,” said Kumar Keshav, Managing Director, LMRC. The Phase 1A of the project was completed in just 26 months at a cost of Rs 1,069 crores -- a

ised contact centre has been established at Lucknow for receiving all emergency calls directly from across the state, including remote rural areas. The centre will receive not only the mobile or phone calls but also respond to all other modes of communications like e-mail, social media, etc. The UP 100 centre at Lucknow will directly control police response vehicles – 3,200 cars in the first phase and additional 1,800 motorcycles in the second phase – deployed in 75 districts of the state. After the police would reach the incident site, the UP 100 would hand over the case to them for further legal actions. The UP 100 system is unique in many ways. Most importantly, it is citizen-centric. It is

UP 100 is designed to empower citizens to get government protection in an impartial and honest manner in emergencies threatening their life or property. record for any metro project in the country. Lucknow Metro’s Transport Nagar depot is already well prepared to receive the first metro train set of four coaches, for testing and starting the trial runs inside the depot on December 1.

designed to empower citizens get government protection in an impartial and honest manner in emergencies threatening their life or property. And it makes the police establishment accountable for their actions.

UP 100

Urja Project

The Chief Minister recently launched one of the most ambitious projects in his tenure – the Uttar Pradesh Police Emergency Management System (UP 100). It has been established to provide integrated emergency services relating to public safety across the state on 24x7 basis. A central-

In the energy sector, the state government has initiated the Urja Project, providing 22 hours of electricity to the urban areas and 18 hours of electricity to rural areas. The government of Uttar Pradesh has allocated a substantial amount in the budget to this project.

Lohia Gramin Awas Yojna The Chief Minister also started Lohia Gramin Awas Yojna for weaker sections of the society. The state government provides solar light and fan package under this scheme. Every year around one lakh Lohia houses are being built. In comparison to the Indira Awas Scheme, which allowed only `70,000 to people for building houses, now the grant’s limit has been raised to `3 lakhs. “People are realising that the development is actually happening in the state of Uttar Pradesh. As the Chief Secretary of the government, I monitored 22 key projects of the government. I continued monitoring even after I got retired and was appointed Chief Advisor of the government because all the projects are near completion,” says Alok Ranjan, Chief Advisor to Akhilesh Yadav.

Other Key Initiatives In agriculture sector, the state government connected seeds availability with direct benefit transfer scheme. By registering farmers online, the state government is supplying subsidy directly to their account. Over 55,00,000 families are covered under Samajwadi Pension Yojna under which `500 is provided to the female member of the house. In the health sector, the UP government is giving more emphasis on the cleaning of the government hospitals, providing better lab facilities to patients, better hospital management, providing more specialist doctors, free medicines and implementing its inventory control system. The state government has increased medical seats from 1,100 to 1,800. New medical colleges are also being opened. All these aspects of the existing scenario do underline the kind of transformation that is going to ensure a bright future for the people of Uttar Pradesh in years to come.

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INTERVIEW / ABHISHEK MISHRA

Skilling Youths to Become Future Leaders Attaining relevant skill sets will help the youth of Uttar Pradesh to get most suitable jobs for them. With the help of a good number of training providers, the State Government is trying to skill every boy and girl of the state, primarily in rural areas, says (Prof) Abhishek Mishra, Minister for Skill Development, Government of Uttar Pradesh, in conversation with Arpit Gupta of Elets News Network (ENN).

ttar Pradesh is the first state to launch its skill development policy. It is the largest state in terms of population and youth unemployment is a major problem. What steps are being undertaken to improve the situation?

The policy helps them in getting employment through attaining skills. At the moment, less than 4% of labour class in the state is skilled. Once they will attain skills, we help them being placed in the organisations that are relevant to their skill sets and relevant to the job sets needed locally.

Give an overview of skill development programme of UPSDM. The scheme was launched on February 20, 2014. The Uttar Pradesh Skill Development Mission (UPSDM) is the brainchild of our Chief Minister. The idea behind setting up UPSDM was to impart professional training in different trades to the unskilled youth of the state. Despite the larger population of youth, there is a huge amount of unemployment across the state and the prime reason of unemployment is lack of professional knowledge in them. Under UPSDM, Uttar Pradesh government has identified 52 sectors to imparting training through over 600 courses make the lives of youth better by ensuring them livelihood.

Introduction of skill programme received an overwhelming response with

egov / egov.eletsonline.com / NOVEMBER 2016

ABHISHEK MISHRA \ INTERVIEW

nearly 45 lakh students enrolled, what was the selection criteria? There was no special criteria to get selected except that students were selected based on their skill sets. It helps the students to get training in their interest areas.

What is the skill set that you are providing to the enrolled students? We are providing skill training through more than 600 courses across any sector that you can think of. Right from stitching and sewing the students are provided training under all possible skill sets to refine and enhance their talents.

What are the policies and strategies for Vocational Education and Skill Development being followed in Uttar Pradesh? The Uttar Pradesh government decided to transform the existing skill ecosystem to enable youths to choose and acquire skills of their choice. It also will help the industries to get skilled manpower as per the requirement. To synergise efforts and resources, the Uttar Pradesh Skill Development Mission was created to bring all skill development training programmes on a standard platform. Earlier, most of the schemes were being implemented

crores were spent in the last four years to improve the ITI system. In a span of less than three years, capacity of ITIs has been increased by 2.5 times. From 46,000 seats in ITIs two and a half years back, this year, admission has taken place on 1,00,500 seats. We used to have roughly 200 ITIs and opened 80 new ITIs in the span of four years. We have been able to give more than 100 IT labs and 150 new workshops to these ITIs. This has actually created a huge impetus in the system.

Are there only governmenttraining institutions providing training to the students? There are private training providers as well. There are more than 200 private training pro-

Once people get trained or skilled, there will be two thought processes: one will be going for a job and the other one will be to go out and create jobs. We are exposing students who are doing our courses to ‘Art of Entrepreneurship’ by different departments and they were not in a position to run them in a uniform manner, as required by the industry. Establishing UPSDM helped in synchronising the training programmes with the needs of the industry.

What is the role of ITI in skill development? What is the current situation of ITIs in the state? Apart from the UPSDM, the department has great focus on the existing ITIs. Around 2,000

viders for the students and multiple flexible MoU partners like Samsung, LAVA Mobile, Maruti, Cafe Coffee Day, Javed Habib etc. The government is working with all of them.

How ‘Uttar Pradesh Skill Development Mission’ is aligned with Government of India’s ‘Skill Development Programme’? UPSDM is Uttar Pradesh Government’s Programme but ultimately the idea is the same. The intention of every state government and

the union government of India is the same that every boy and girl gets skilled and trained in a particular vocational activity so that they are employable.

Where does skill development fit in the development agenda of the UP government? Skilled work force can only help industry of a state and its economy to grow rapidly but there is a huge deficit of skilled manpower in every industry. In fact, a large number of youths are available in Uttar Pradesh and proper training will not only supply skilled work force across the state but also across the country. After completing the training, the state government will also help them in getting relevant jobs in government and private companies as per the skill sets of youth. UPSDM is focusing on wage employment as well as promoting entrepreneurship, depending on sector specific requirement.

Skill development is one part and entrepreneurship is another part. What are your plans to encourage entrepreneurship? The idea is that once people get trained or skilled, there will be two thought processes: one will be going for a job and the other one will be to go out and create jobs. We are exposing students who are doing our courses to ‘Art of Entrepreneurship’. We are getting GM of District Industries Centres (DICs) and eminent persons from MSME sector to come and talk to the students. We are getting bank managers to come and talk to them about what financing options are available, what processes are involved in getting a loan, how you can write a business plan and so on. After getting skilled, some will go for job and some will go for entrepreneurship.

NOVEMBER 2016 / egov.eletsonline.com / egov

MUNICIPAL CORPORATION / DR DINESH SHARMA

Uttar Pradesh has unified municipal personnel system under which the personnel have been categorised into centralised and noncentralised services. Besides human resources in urban administration, it is also imperative to improve efficiency and organisational effectiveness says Dr Dinesh Sharma, Mayor of Lucknow, in a conversation with Elets News Network (ENN).

Municipal Corporation

Key to UPâ&#x20AC;&#x2122;s Urban Makeover

egov / egov.eletsonline.com / NOVEMBER 2016

DR DINESH SHARMA \ MUNICIPAL CORPORATION

ttar Pradesh occupies central position in northern India, how are municipal corporations helping in development and governance of the State?

Uttar Pradesh is the most populous state in the country. The urban population of Uttar Pradesh in 2011 was reported to be 4.44 crore, constituting 20.78 percent of the total state population. There has been provision of creating three-tier system for urban local government bodies namely Municipal Corporations in larger cities, Nagar Palika Parishads in small and medium towns and Nagar Panchayats in transitory areas. There are three departments responsible for managing urban development and governance in Uttar Pradesh namely -- Urban Development (Directorate of Urban Local Bodies, UP Jal Nigam and Water works), Department of Housing and Planning (Town and Country Planning, Development Authorises, UP Avas Ayam Vikas Parishad, and Avas Bandhu), Department of Urban Employment and Poverty Alleviation ( SUDA and DUDA ).

resides in Nagar Palika Parishads while about 44 per cent population lives in municipal corporations. There are 1.17 lakh municipal employees, of them about 60 percent

The government is focusing on restructuring the municipal cadre in the states under reforms agenda. More professional and technical manpower is required for managing urban affairs. How is municipal corporation helping in UP’s urban development? The urban development and governance are being looked after by municipal cadre. There is UP Palika Centralised Services and UP Palika Non- Centralised services. There are 635 urban local bodies in Uttar Pradesh. Of these, there are 14 Municipal Corporations, 197 Nagar Palika Parishads and 424 Nagar Panchayats. About 38 per cent population

employees are sanitary workers. The number of centralised and non-centralised services municipal employees were reported to be 1.09 lakh. However, there is in adequacy of municipal staff in most of the local bodies.

What kind of Municipal personnel system exists in UP? There are three types of municipal personnel systems, namely, Separate, Unified, and Integrated.

The first type of personnel system is one in which each municipal body has the power to appoint and dismiss its own employees and the employee is not transferable to any other jurisdiction by a central body. The second type of the municipal personnel system is one in which all or certain categories in personnel of municipal bodies form a single career service for the entire state. This municipal service is distinct from the state civil service. Appointment, promotion, transfers and dismissal of personnel in this state-wide municipal service are usually administered by an agency at the state level. The third type of municipal personnel system is an integrated, national, state and local personnel system, in which the personnel of the national or state government and those of municipal bodies form parts of the same service, transfers being possible not only among municipalities but also between municipal government and national or State Government.

Give us an overview of the municipal system which Uttar Pradesh follows? The state of Uttar Pradesh has unified municipal personnel system under which municipal workers have been categorised into centralised and non-centralised services. Officials belonging to services are being recruited by state government through State Public Service Commission while Class-III and IV employees are being selected by concerned local bodies.

What changes are you planning at the administrative level? The government is focusing on restructuring the municipal cadre in the states under reforms agenda. More professional and technical manpower is required for managing urban affairs. Therefore, restructuring of municipal cadre is called for.

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SMART CITY / ALOK RANJAN

Greater Noida Yamuna

Expressway To Be IT Hub: Alok Ranjan The Uttar Pradesh government wants to develop Greater Noida and Yamuna Expressway as IT hub of the state, says Alok Ranjan, Chief Advisor to the Chief Minister of Uttar Pradesh in a conversation with Arpit Gupta of Elets News Network (ENN).

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ALOK RANJAN \ SMART CITY

hat have been the achievements, goals and vision of the UP government in four and a half years? Our Hon’ble Chief Minister Akhilesh Yadav ji has a vision that infrastructure is very important for the State’s development. In the road sector, the most important project has been the Lucknow Agra Expressway which has already been completed and inaugurated. In the energy sector, we are focusing on Urja project which gives 22 hours of electricity to the urban areas and 18 hours of electricity to rural areas. The government of Uttar Pradesh has allocated the maximum budget and resources to both these projects. Chief Minister has directed me to focus on projects like Lucknow Metro, Lucknow Agra expressway, four-laning of the roads, district headquarters and Urja project. I am keeping a check on these projects weekly so that timelines can be met.

Do you think public mindset for Uttar Pradesh has changed after these development projects came into limelight? People are realising that the development is

interest to invest in Uttar Pradesh? We have a very good IT and startup policy. We have a very dynamic electronics manufacturing policy. In electronics section, we want to develop Greater Noida and Yamuna Expressway as IT hub as they are showing potential in those areas. Therefore we are setting up three electronics manufacturing clusters in both these areas. All handset manufacturers are being located at Noida-Greater Noida and Expressway whether it is Lava or Micromax. We are seeing an increased state of investment in UP. We are developing IT city in Lucknow which is being developed with the help of HCL. We have already completed its work, actual training sessions have also started.

You are also Chairman of UP State Industrial Development Corporation (UPSIDC), what have been its accomplishments so far? We have made land available to the industries. About 1,500 new industries have been set up on UPSIDC allotted land in the past four and a half years. Now UPSIDC is building integrated townships, which is a new concept for us. Another one is Trans Ganga city in Unnao

In agriculture sector, we connected seeds availability with direct benefit transfer scheme. By registering farmers online, we are supplying subsidy directly to their account. actually happening in the state of Uttar Pradesh. As the Chief Secretary of the Uttar Pradesh government, I monitored 22 key projects of the government. I continued monitoring even after I got retired and was appointed Chief Advisor of the government because all the projects are near completion. For instance, we are starting cancer OPD in hospitals. Lucknow Metro is also going for trial next month (December).

district, Saraswati Hitech City in Allahabad. These are industry integrated townships. Work has started in both the upcoming cities and they will be completed in 2017. Allotment of land for residential as well as the industry is going on and people are showing lot of interest in that.

Has there been a rise in investment in the state? Are private companies showing

We have started rural housing scheme -Lohia Gramin Awas Yojna. We are also providing solar light and fan package under this scheme.

How the Government of Uttar Pradesh is focusing on rural areas of the State?

Every year around one lakh Lohia houses are being built. Under Indira Awas Scheme, only Rs.70,000 was granted to people who wanted to build a house, but now CM has raised this grant to three lakhs. Second is Lohia Gram Yojna under which we select nearly 1,000 villages annually and all the new development projects are implemented there like building connected roads, electrification of the villages, proper schools, better veterinary doctors etc. In agriculture sector, we connected seeds availability with direct benefit transfer scheme. By registering farmers online, we are supplying subsidy directly to their account. We have covered 55,00,000 families under Samajwadi Pension Yojna under which we are providing Rs. 500 to the female member of the house.

Kindly share achievements of youg government in the fields of education and health? In the health sector, we started 108 and 102 ambulance service. This service is being provided even in the most backward areas of the state. We are also giving more emphasis on the cleaning of the government hospitals, providing better lab facilities to patients, better hospital management, providing more and better specialist doctors, free medicines and implementing its inventory control system. We have increased medical seats from 1,100 to 1,800. New medical colleges are also being opened. We are trying to maintain quality in the field of education.

What steps have been taken in the field of skill development to reduce the unemployability in the state? Uttar Pradesh has done very well in the field of skill development. More than five lakh people have been successfully trained. Over 40 lakh people have been registered for skill training and are being provided vocational training. More than one lakh people have already been provided jobs. We are organising job fairs where private companies have been called. We are also focusing on higher and technical education and polytechnics. To improve the quality of education there, we have personality development courses so that employability of a candidate can improve. We are focusing on small and medium industries and tourism.

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URBAN DEVELOPMENT / SHREE PRAKASH SINGH

UP Transport

Scenario Set to Transform

hat initiatives have been undertaken by you in the field of sustainable urban transportation in Uttar Pradesh? Uttar Pradesh is one of the pioneer states in India where a dedicated urban transport fund has been constituted in order to support the urban transportation systems presently functional in Lucknow, Kanpur, Agra, Varanasi, Meerut, Mathura and Allahabad. Till date, the urban transport systems have been disbursed `200 crore in the head of viability gap funding almost since 2015 onwards.

The urban transport network planning of Uttar Pradesh has reviewed and revised and itâ&#x20AC;&#x2122;s been decided that smaller buses would ply in the congested areas, bigger ones would be moved to peripheral areas, says Shree Prakash Singh, Secretary, Urban Development Department, Government of Uttar Pradesh, in conversation with Elets News Network (ENN). 16

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SHREE PRAKASH SINGH \ URBAN DEVELOPMENT

Since the urban transportation systems presently functional in seven major cities of the state started in the year 2009, their fleet has to be increased and replaced in order to cater the increasing demand of urban transportation in these cities. It was decided to enhance the fleet of these cities by 25 per cent in 2016-17. The cities are reeling under the pressure of heavy traffic. It was thus observed that buses having smaller road occupancy should be preferred in order to release the pressure on the roads. Hence, it was decided to purchase buses which could accommodate 20-26 people. The urban transport network planning was also revisited and it was decided in which smaller buses would be plying in the congested areas whereas the bigger buses would be shifted to peripheral areas. Howsoever, with the advent of metro, the bus operation would be coordinated with the same in order to provide a seamless movement in the city.

Are you thinking in terms of the Intelligent Transportation Management System (ITMS) in Uttar Pradesh?

whereas, it has a separate wallet wherein the money loaded could be used as Debit Card. In all the above major cities, high-tech bus stops have been planned, initially in the first phase they would be coming up very soon in Lucknow. These bus stops would be having latest high-tech toilets, along with a small vending area and a comfortable seating portion for bus travellers. They would be enabled

It has been further conceived that the city buses would be having a Common Mobility Card (CMC) so that the bus travellers could change on different modes i.e. Rural Buses and Metro. It has been conceived that all the buses deployed in various cities would be ITMSenabled and the same would be interacting with the integrated traffic management system of the police department. So that the traffic pressure on the roads is reduced and a better coordinated transport system is available for the citizens of the seven major cities of the State. It has been further conceived that the city buses would be having a Common Mobility Card (CMC) so that the bus travellers could change on different modes i.e. Rural Buses and Metro. The card is not only interoperable in the city buses, rural buses and metro

with Public Information System (PIS) with a LED display which would facilitate the public to know the number of the approaching bus 10-15 minutes before hand. These bus stops would be completely independent systems and they would be solar powered. The toilets in these bus stops would be self cleaning and the water used in the toilet would be recycled. It is a Go-Green concept for Lucknow.

What initiatives has your department undertaken for the development of the traffic parks? Traffic Park, currently managed by the Luc-

know Municipal Corporation (LMC) would be upgraded, to enable the residents of Lucknow to have the facility of heavy and small vehicle simulators, apart from that an automated track for testing their driving skills. It is conceived that the people, who qualify the driving test on the simulator and automated driving track, would be imparted a certificate which would enable them to procure a driving licence from the Transport Department. In order to increase awareness regarding urban transportation matters in the government officials, seminars, training programmes and symposiums are being organised. Two such training programmes have already been organised by Indian Institute of Management, Lucknow, under the aegis of Urban Transport Directorate.

What is the motive behind formation of enforcement squads by the transport department? Enforcement squads have been conceived in the Special Purpose Vehicles (SPVs) operating buses in cities to enable them to ensure a properly organised bus network. The squads comprises a woman homeguard to ensure the safety of women bus travellers, and a traffic sub inspector or head constable so as to ensure a seamless movement of buses by establishing coordination with the SPV and Traffic Police system. Helpline has been created in all the SPVs to facilitate the citizens of the areas.

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TRANSPORT / K RAVINDER NAIK

UP Transport Department

on Digital Road Information and Communication Technology enabled services by the Uttar Pradesh Transport Department have drastically reduced human interface in the Regional Transport Offices (RTO). Today, 42 per cent of the department’s revenue is generated online, says K Ravinder Naik, Transport Commissioner, Uttar Pradesh Government, in an interview with Elets News Network (ENN).

lease share an overview of eGovernance initiatives by the Uttar Pradesh Transport Department (UPTD). With the digital and technological transformation of the department, corruption isn’t possible be it any stage. Today, all 77 transport offices in the State are fully computerised and being run on ‘Vahan’and Sarathi’ software applications developed by National Informatics Centre (NIC). Vahan deals with vehicles-related activities like registration, fitness, taxation, permit and enforcement. Sarathi deals with licence-related activities like granting learning licence, driving licence and International Driving Permit (IDP). Computerised learner license test has been started as a pilot project in RTO Lucknow, and now it is being run in all RTO/ARTO offices. Applicants take Learning License test on computer. There are 15 random questions from software. The candidate has to correctly answer minimum nine questions. Questions include topics like traffic signs, signals, rules of road regulations, precautions needed while driving, drivers’ duties during road accidents and documents need while driving. Result is declared on computer as test ends.

If we talk of Uttar Pradesh (UP), what are the key achievements of the state in reference to transport department? UP is the first state to have 24X7 Toll free transport helpline service. We have abolished the border check-posts and launched the online tax payment system for commercial vehicles of other states. UP is the first state to have 42 per cent of transport revenue being deposited through online mode. We have

egov / egov.eletsonline.com / NOVEMBER 2016

K RAVINDER NAIK \ TRANSPORT

made a Central Monitoring System of all district transport offices through CCTV Cameras. An exclusive WhatsApp group (8005441301) named ‘Road Accident Victims and Relatives’ has been created to get valuable feedbacks and suggestions from road accident victims and their relatives. Another whatsapp group (9453202110) created for verification of driving license and registration for ‘insurance companies’ to help them in expeditious settelment of motor accident claims. Insurance companies officers have also. joined this group. Verification of driving licence and registration can also be made by putting a request on Whatsapp Number 8005441038.

What steps have been taken to facilitate Vehicles’ Registration process? We have introduced Dealer Point Registration System that enables vehicle dealers selling new private vehicles to complete initial registration documentation and pay due taxes/fees directly into the government treasury online. Feeding vehicle, owner, and online payment of Road Tax fee-related data is done at dealer point. Only approval and issuance of Registration Certificate (RC) happen at transport office. RCs are delivered to people through dealers. Till October 2016, a total of 2,065 dealers were enrolled and about 25 lakh vehicles were registered and `2,135 crore revenue was deposited online. Online Booking of VIP registration number scheme was started in May 2014. No manual interface in booking of these numbers is required. Till October 2016, approximately, 68,000 numbers have been booked online. The Department is also very soon going to start the reservation of these fancy numbers through e-auction system.

How did the transport department achieve success in tax collection? Online Vehicle Tax Payment System provides the facility for nearly 8.5 lakh commercial vehicle owners of UP to pay their vehicle taxes online. UP is the first state which started the online tax payment system for the commercial vehicles of other states.

In which cities the Radio Taxi Scheme has been implemented? Operation of Radio Taxis was launched in 13 major cities. Chief Minister Akhilesh Yadav

E challan system’s pilot run started in Lucknow and Noida. Thereafter its implementation was extended to 24 other districts including all divisional headquarters districts. inaugurated it in Lucknow in 2013. Presently, 551 radio taxis of nine agencies are plying in Lucknow. 10 vehicles have started plying in Varanasi, 21 in Agra, 20 in Kanpur, 10 in Allahabad and 10 in Moradabad. A panic button installed in all radio taxis, operating under the Radio Taxi Scheme, allows women passengers to seek help in an emergency situation. It helps in tracing the location of taxi and sends it to nearest police station.

What initiatives have been undertaken to ensure transparency in RTO/ARTO offices?

So, what is next in the offing from the UP Transport Department?

How is Mobile app based e-challan system helping the transport department ?

Uttar Pradesh Transport Department has implemented web-enabled ‘VAHAN 4.0’ software – a common, centralised, web-based platform for all RTOs across all states, facilitating availing many vehicle-related services online, minimizing their visits to the RTO offices, in Barabanki and Lucknow as pilot run and from December 5, 2016 it will be extended to Kanpur also. Similarly, UP has also implemented web based Saarthi 4.0 driving licence application software in Barabanki. Very soon UP will have this webenabled Vaahan and Saarthi application system running in all RTO/ARTO offices.

We have installed CCTV Cameras in all RTO/ ARTO offices and it is being monitored by senior officials of Headquarter. With the implementation of this, there has been heavy reduction in activities of unauthorised persons and the behaviour of staff and officials of transport offices towards general public has also improved.

E challan system’s pilot run started in Lucknow and Noida. Thereafter its implementation was extended to 24 other districts including all divisional headquarters districts. Now 58 enforcement officers have been provided mobile tablets for this purpose. This app provides for automatic location logging through GPS. The system will automatically calculate the challan amount based on the type of offence selected by the enforcement officer. Automatic alerts and notifications will be sent to relevant stakeholders at predefined stages of challan process.

NOVEMBER 2016 / egov.eletsonline.com / egov

INTERVIEW / MRITYUNJAY KUMAR NARAYAN

UP Road Transport

Department Goes Hi Tech Uttar Pradesh State Road Transport Corporation (UPSRTC) is planning to extend itâ&#x20AC;&#x2122;s services of buses by integrating with Indian Railway Catering and Tourism Corporation (IRCTC) to help passengers travelling by rail, says Mrityunjay Kumar Narayan, Managing Director of UPSRTC, in conversation with Elets News Network (ENN).

wallets for payment convenience of passengers. Does UPSRTC also have any such plans?

indly give us an overview of UPSRTC schemes.

The corporation embarked on a scheme for passenger centric Intelligent Transport Management System (ITMS) in 2013-14. UPSRTC is the pioneer state transport corporation, which has undertaken a comprehensive project of this nature. Smart card passes were introduced in 2014-15 and registration has crossed 1.35 lakhs. These cards are issued by banks -- ICICI and SBI -- and are combo cards with prepaid travel wallet and shopping wallet in magnetic swipe card. They have gained popularity owing to convenience of operations, no requirement of cash/change and discounts. UPSRTC is also planning to extend services of bus services by integrating with IRCTC to help passengers travelling with rail.

What all eGovernance and mGovernance initiatives have been implemented by UPSRTC for better services delivery? What are major challenges in implementing IT initiatives? There was manual ticketing system through denominations tickets, manual reconciliation of revenue and no facilities for ticket status tracking, advance reservation and public information system. Also, there was no method to monitor the state run buses on regularity, punctuality, unauthorised halts, over speeding and unscheduled operations. We have introduced web-based online tickets and advance reservations, mobile based ticketing, current counter tickets, use of hand held point of sales machines (ETMs) for on-boardtickets and introduction of smart card travel cards and passes. Then we have introduced GPS

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We are planning to tie up with mobile payment wallets like PayTM, Pocket by ICICI, Airtel Money, etc. for payment convenience of passengers.

UPSRTC is set to launch a high speed connecting bus service in the state inspired by Indiaâ&#x20AC;&#x2122;s fastest train Gatiman Express as part of growing and expanding transport sector. When is it planned?

based vehicle tracking which ensures real-time tracking of all moving buses for operations control, arrival and departure information and disaster management. We have started a passenger information system which gives real-time updates about the bus arrival and departures, journey planner, LCD displays at bus stations; automatic announcement systems.

UPSRTC has a plan to implement CCTV surveillance on buses for women safety? What is the current status of this new scheme? We are planning to go in for implementation of CCTV surveillance on buses for women safety for which a proposal is under consideration with the Ministry of Road, Transport and Highways, and Ministry of Women and Child Development.

Many state transport units have tied up with mobile payment

UPSRTC has been able to operate at lowest cost per km in the country since 2004-05 and has continuously won the lowest cost of operations award every year. It has been our endeavour to monitor all major cost components and contain the staff cost to around 40 per cent level with a mix of regular and contractual staff and fuel cost at around 33 per cent level. A system of standard costing and variance analysis is in place to help us monitor this. We are also planning tie-ups with taxi aggregators like Uber, Ola rides, etc. for integrated booking and last mile connectivity on our booking portals. We intend to provide AC services in all ordinary services in the long run as change of preferences, purchasing power and ambient temperatures in North India are the triggers for the change. Our vision is to convert passenger road transport from a compulsion in an absence of options to a matter of choice. The road infrastrucrture in the State which includes new expressways, 4 laning, etc. and more comfortable bus technology shall be our prime focus. We intend to provide AC Janrath bus services to passengers travelling by Gatiman Express at both rail heads under the JV scheme with IRCTC. Passengers would use the integrated ticket for travelling.

PROFILE FEATURE

Rajendra N Sheth, Chief Managing Director of R K Group of Companies

R K Infratel

Way to Win Technology R K Infratel Ltd, a leading infrastructure service provider company for telecom, oil, gas, community access television, internet service provider, is associated with Surat Safe City, the first of its kind project, and it is moving towards smart city, security, surveillance for safety of people of Surat by covering entire city on hi-tech CCTV network under Public Private Partnership.

he man behind the company is Rajendra N Sheth, Chief Managing Director of R K Group of Companies. He is a visionary who envisioned the scope of optical fiber cable network as early as in 2000. Starting with connecting cable TV on optical fiber cable, he developed his own underground Optical Fibre Communication (OFC) in the

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Surat City and is the distributor of the network in Gujarat. Born on 15th August, 1964, in a farmer family in north Gujaratâ&#x20AC;&#x2122;s Bhilot Village, Radhapur Taluka, Sheth studied up to 9th standard in Gujarati medium. He used to be a helping hand of his father Narotam Das Sheth in his small grocery shop. His father sent him to Surat, with complete faith in his ability to achieve success in a short span of time.

Rajendra N Sheth is today known as a positive, confident and conscientious person who has lived by adapting practical approach in life. Regarded as trustworthy and hardworking and reliable person with good communication and IT skills, and the ability to adapt to new situations, he has a sociable personality, friendly approach,Â ability to solve conflicts, attitude of developing alternatives and ability to cooperate.

PROFILE FEATURE

VISION 2020 2016-17 To extend underground OFC connectivity throughout Gujarat (Baroda, Dholera, Kandla, Mundra, Pipavav and Rajkot) and to amend network in existing areas like Surat, Vapi, Silvasa, Daman, Umergaon, Sarigaon, Bhilad, Ankleswar, Dahej, Panoli, Bharuch etc.

To cover underground network in golden corridors route from Mumbai to Ahmedabad on NH8.

2018

To develop city based OFC underground network all over India.

2019

To connect the cities all over India through NLD Network and to provide OFC Infrastructure, Point to Point connectivity and Virtual Private Network services in all over India.

2020

To start value-added services all over India.

Airlink will be a national level brand services for data and connectivity to achieve a turnover of above 100 crores per annum.

R. K. Infratel will be a National Level OFC Infrastructure creator, developer and maintaining networks all over India and achieve turnover of above `250 crores per annum.

“I started with diamond trading job in Surat in 1979. After a year, I ventured into my own diamond unit for cutting and polishing of raw diamonds. Due to rough times and sluggish economic backdrop at the time, I had to shut down the diamond unit in 1988. Followed by this setback, we (brothers) recollected our courage and decided to start a texturising machinery parts’ business leaving behind our diamond business. We started our units in Kim and Silvasa area in South Gujarat in 1992. Through this business we earned and settled the default amount in diamond business. In this business I was involved in accounts,

in Adajan area, Surat, in 1992. Expanding his network from Adajan to Hazira, which is approximately 40 km, and covered over 10,000 customers in 10 villages by 1998. In 2000, he converged this business into the company name of RK Cable Net Pvt. Ltd. to operate Cable TV business independently with the customer base of more than 10,000 customers. From 2001 to 2007, he concentrated as OFC network developed and services were upgraded from copper cable to fiber cable for all LCO (Local Cable Operators) in Surat. It includes network planning, designing, and commissioning of OFC network services to all LCO Operators and all leading Teleco’s Network establishment and their network maintenance activities in all over India. In 2008, he sold out cable TV business and planned to rollout underground OFC fibre connectivity through R.K. Cable Net Pvt. Ltd in entire Surat City. It is now having 500 plus km

When everything seems to be going against you…. It doesn’t matter how many times you fail. It doesn’t matter how many times you almost get it right. No one is going to know or care about your failures, and neither should you. finance and general administration activities also,” said Rajendra Sheth. “When everything seems to be going against you…. It doesn’t matter how many times you fail. It doesn’t matter how many times you almost get it right. No one is going to know or care about your failures, and neither should you. All you have to do is learn from them and those around you. Because all that matters in business is that you get it right once. Then everyone tells you how lucky you are,” he added.

Business Growth and Vision 2020 Sheth started his cable TV business with 200 customer connections

underground network and 2000 plus km overhead OFC network in Surat City. Sheth entered into new era of internet retail business in 2012 with the brand name ‘Airlink’. Now it has more than 60,000 customers in Surat City. The year 2012 brought R K Infratel into limelight when they got an opportunity to work with Surat Traffic Police Education Trust for Surat Safe City Project approved by Surat Police Commissioner. Also we are providing 100 % support 24 X 7 to maintain our Safe City network. His growth has been tremendous after entering into ISP business. He signed a Memorandum of Understanding (MoU) with Altai Honkong to do a joint venture and C harvi Digital for digital media in 2016 . “If you just work on stuff that you like and you’re passionate about, you don’t have to have a master plan with how things will play out,” says Sheth, who values his employees as family.

NOVEMBER 2016 / egov.eletsonline.com / egov

BIG DATA AND ANALYTICS

Unlocking the power of

Big Data and Analytics Big Data and Analytics has emerged as the key buzzword in the IT business, as ignoring the data lying around can prove a costly affair for any business. It has become critical to unlock the power of data using effective analytics or big data tools. Governments, private organisations, independent entities, and political parties, among others are finally investing time and money in unlocking it, writes Priyanka Sharma of Elets News Network (ENN).

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BIG DATA AND ANALYTICS

tion. But the digital data revolution has created a big opportunity to gain richer and deeper insights for individuals. It can complement the growth indicators already collected. While companies are investing more into Big Data and Analytics, the banking industry is already leveraging this technology in a big way. It is being anticipated that Big Data and its analysis will lead to a wave of investments between now and 2020. “All the government, financial initiatives, smart cities-safe city initiatives, video surveillance are driving data growth. Also the new banking providers, the e-wallets are driving the need for data storage, analytics of data,” says Amit Mehta, Director-Sales, Emerging Technology Storage Division at DELL EMC, India and SAARC. “The entire e-commerce is driving the surge for data storage.” The Indian government is also working to take full advantage of Big Data and its analysis. e-Governance has multiplied its benefits by sharing of Big Data. It only requires applying the ‘only once’ encoding principle, allowing beneficiaries to encode data only once - those data being shared between different administrations at national and regional level - using electronic online portal

as SAP, Oracle, InMobi, and PwC to get real-time updates and analysis during the elections which enabled them to react faster to any controversies in real time. Further, to drive their campaign, they planted cookies on all computers that visited the BJP website. After that they extracted information about their visitors’ further internet activity, for customised advertisements. In addition, so as to get support of lower income group and farmers the BJP prime ministerial candidate Narendra Modi’s campaigning team initiated programmes like ‘Chai Pe Charcha’ through live interactions.

Big Data Analytics in government On July 1, 2015, Prime Minister Narendra Modi launched the Digital India programme to ensure availability of government services to citizens electronically by improving online infrastructure and increasing internet connectivity. Since then the government has developed various digital platforms and launched many initiatives such as MyGov, DigiLocker, Digital India, National Scholarship portal, Aadhar card, and Jan Dhan Yojna to connect with the citizens through websites, mobiles and smartphones and encourage

Centre has developed various digital platforms and launched initiatives such as MyGov, DigiLocker, Digital India, National Scholarship portal, Aadhar card, Jan Dhan Yojna to connect with people through websites, mobiles and smartphones.

ith data turning the new currency, which can yield dividend if adequately stored, and analysed, 100 Per cent tech-driven companies have started using Big Data to take an early edge over the rest. The new technology enables businesses to go through the vast amount of information they own - from customer records to sensor data – cohesively, to take note of trends that otherwise remain hard to explore and analyse.

Understanding Big Data Big Data is a collection of large and complex data set. The ‘traditional data’ (official statistics; survey data, etc.) continue to generate relevant informa-

functionalities. At state level, e-Governance means digital signature should be implemented effectively by electronic portals at national and regional level and that electronic storage features are made available in national systems used for dealing with rural development projects.

First successful campaign using Big Data And Analytics in India It is believed Big Data Analytics gained prominence in the country during main national opposition party Bharatiya Janata Party’s parliamentary election campaign of 2014. It was one of the most data-savvy campaigns that India witnessed in recent times. Using Big Data, 144 million people were virtually connected to ‘Elect Modi Campaign’. This campaign used social media platforms like Facebook, Twitter and Google plus in a major way. BJP partnered with IT and analytics firms, such

citizens to be a part of discussions, suggestions and volunteering for various causes. Some of these portals such as MyGov also keeps them updated on the status of their suggestions. Also, as a part of the ‘Digital India’ programme, common Biometric Attendance System has been implemented in the government offices to collect data on the attendance of the employees. “We developed PM Modi’s dream application called ‘MyGov’, which is a crowdsourcing platform which creates a direct connection between the Government and citizens, allows people to contribute towards government decision-making, policies and good governance,” said Amit Singha, Head of eGovernance Division, Indus Net Technologies. Another example of the support of analytics is the Department of Science and Technology initiated programme to promote Big Data Science, Technology and Applications for fostering research. They grant financial support for research and

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BIG DATA AND ANALYTICS

development projects, national level conferences, workshops, seminars and for the establishment of Center for Excellence in Big Data Analytics, predictive technologies, cyber security etc. Department of Science and Technology has announced plans to take Big Data research forward in the Indian context, including financial support for teams taking up such projects. However, continuous effort is required for a long period before some success stories of big data studies and their results can be prominently visible in various spheres of life. “The government should go for setting up two or three big data centers and ask the organisations under it to host their data, leveraging cloud

virtual payment address. The DigiLocker, which is quite fool-proof taking into account the insecurities regarding losing data, acts as an important facility to store crucial documents in the cloud system. This system can store documents like voter ID card, pan card, BPL card, driving license, education certificates etc. The initiative is implemented to create ‘digital empowerment’ among the masses. The digital storage system acts as a helping hand in providing data to government agencies, departments, and applying for different jobs. The numerous physical documents can be a huge administrative burden. The DigiLocker system helps in reducing the burden both for the

Big Data and analytics will play a predominant role in transformation by way of cloud, mobile technology that gather data for the purpose of ascertaining and accordingly addressing concerns of people. for more agile doing things,” said AS Rajgopal, MD and CEO of NxtGen Datacenter and Cloud Technologies Pvt Ltd. “Any large facility can be created in a few hundred crores. This way the government would benefit more.” The latest to join the analytics sector is the National Payments Corporation of India with the launch of a unified payment interface that allows customers to send and receive money through smart phones without revealing their bank account details. Transactions can be done through Aadhaar number, mobile number or

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department and the citizen. Another major advantage of this system is that one can e-sign the documents and have a monopoly over 10 MB personal space which might be increased to 1 GB if need be. Since the data will be a part of the personal account, it ensures privacy. Moreover, for those who do not have a Unique Identification Number, e-Aadhaar can be downloaded from the DigiLocker portal. Prime Minister Narendra Modi’s Soil Health Card is an initiative intended to provide valuable data, benefiting the national food security. It looks

similar schemes are required for other national natural resources as well, such as monitoring (underground and surface) water availability, usage, and its conservation in India, rainfall harvesting activities and potential, land and its (current and possible) usage across the country, forest areas monitoring, wildlife data, air quality data from cities, wind farming potential, and so on. On the human development index front, monitoring of diet and health data (including disease spread and control, vaccinations, etc), levels and adequacy of nutrition intakes in society, education (availability and usage), transport (needs, trends, and consumption), electricity (generation, distribution, shortages, losses, etc), provide scope for exploiting big data applications for big gains. The Central and State Governments stand to gain a lot by joint planning, collection, sharing, and analysis of Big Data to develop appropriate talent development plans for future, planned farming to avoid over and under production in a season leading to excess or shortage, and similar other schemes.

Big Data Analytics for ‘smart cities’ The Government of India is on a mission to develop 109 cities across the country as citizen-friendly and sustainable. The Union Ministry of Urban Development is responsible for implementing the mission in collaboration with the state governments of the respective cities. The vision is to drive economic growth and improve the quality of life of people by enabling local area development and harnessing technology that leads to smart outcomes and smart solutions so that the cities capitalise on information and data to transform operations and the mechanism of service delivery. “Indus Net Technology was associated with ‘New Town Rajarhat’ and created the most awaited Indian first smart city mobile application (New Town Smart City Application) and brought New Town Rajarhat into digital media with mass level audience reach with the help of Digital Marketing,” said Amit Singha, Head of eGovernance division, Indus Net Technologies. It looks Big Data and analytics will play a predominant role in such a transformation by way of cloud, mobile technology and other social technologies that gather data for the purpose of ascertaining and accordingly, addressing concerns of people and increase the level of their engagement to culminate these plans successfully.

ALOK KUMAR / INTERVIEW

Expanding Horizon of Healthcare in

Uttar Pradesh

Uttar Pradesh has embraced technology to ensure that improved and best healthcare facilities can be accorded to the people who actually need it, says Alok Kumar, Mission Director, National Health Mission (NHM), Government of Uttar Pradesh. Excerpts:

What is the machinery available to combat emergency situations like the recent rail tragedy held in Kanpur? At present under the 108 health service 1,488 vehicles and under the 102 National Ambulance Service, 2270 vehicles are working. Under the new system, the caller will be able to know the location of the ambulance he has called, something which was not available hitherto. Google Mapping is also being assimilated in the mobile app and once installed in a smartphone, ambulance can be requisitioned even without calling. The dash-

What are the major challenges in implementing e-governance projects in the State? Whenever any new technology is introduced in the system, a formal training session is required to make it user-friendly. In the Health Department, I feel significant emphasis needs to be given on training, behavioural change and handholding of frontline health workers (ASHAs and ANMs). Besides, 2G/3G connectivity in remote villages is another major challenge, as our software and application run on Internet.

ow does technology help the overnment deliver best healthcare facilities to the people in the last mile? Chief Minister Akhilesh Yadav has recently launched the mobile application for the ‘108’ Samajwadi Health Service. With the launch of this mobile application, people of the state will be directly benefited and would be able to keep a tab on the ambulance service. With a click, the caller through GPS would not only be able to locate the ambulance but would get information on the route of the vehicle. A web portal and an ambulance tracker system have also been created for this purpose. More than 69 lakh people have been benefited through the ‘108’ Samajwadi Health Service and free service has been rendered to 1.5 crore plus pregnant women and ill infants up to the age of one year. This was a record in itself.

The frontline health workers are provided ondemand training and regular skill updates. There is a provision of mobile phone based multimedia job aid for beneficiary counselling, registration, tracking, reporting, screening and referral. In due course of time, mSehat aspires to interact with the Mother & Child Tracking System (MCTS) and reproductive child health (RCH) e-governance schemes of the Government of India which will help in real-time data update.

board of the web portal has been designed in such a way that all information with regards to ambulance service is flashed immediately. A feedback option has also been introduced on the web portal.

How mSehat Scheme has improved the performance of frontline health workers’ (accredited social health activists (ASHAs) and auxiliary nurse midwives (ANMs) day-today work? The ‘mSehat’ scheme has been developed to empower the frontline health workers (ASHAs and ANMs) by providing smartphones/tablets with customised apps that will capture the complete Reproductive, Maternal, Newborn Child and Adolescent Health (RMNCH+A) continuum of care services. mSehat intends to achieve 100 per cent coverage for timely and appropriate care for pregnant and lactating mothers, immunisation of pregnant women and infants, nutrition for children below 6 years and adolescent girls, and streamlining the process of data collection.

What is the roadmap to achieve targets of Hausala Sajheedari programme, a big initiative undertaken by the Government of Uttar Pradesh? Under the Hausala Sajheedari programme, the Government of Uttar Pradesh invites private health facilities and family planning surgeons in the State to join hands with the Government and contribute to the State’s commitment to Family Planning 2020, thereby achieving the larger vision of stabilising the population growth. The entire process of accreditation and reimbursement of private sector health facilities has been simplified through a dedicated online web portal called ‘Hausala Sajheedari’, which provides end-to-end solution designed and launched under the overall leadership and supervision of a state-level apex body called State Task Force (STF) under the patronage of Principal Secretary – Health and Family Welfare, Government of Uttar Pradesh. Hausala Sajheedari web portal provides one-stop solutions for private healthcare facilities and private sector surgeons in the state for online accreditation, empanelment, progress reporting, submission of claims and online reimbursement through bank transfers.

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SMART CITY / DR ANUP YADAVA

Lucknow Development Authority Paving Way for Smart and Digital Lucknow

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Lucknow Development Authority is developing the city in a way that it caters to all the needs of every section of the society. The city will be developed smartly and digitally without losing its heritage significance, says Dr Anup Yadava, Vice Chairman, Lucknow Development Authority (LDA) in an interview with Arpit Gupta of Elets News Network (ENN).

DR ANUP YADAVA \ SMART CITY

hat are the projects initiated by Lucknow Development Authority for the development of Lucknow?

There are two types of projects: One is housing project, catering to the needs of people for housing and the other one is Infrastructure Projects. The housing projects have a prime focus on economically weaker section, lowered income group (LIG) and middle-income group (MIG) of the society. Some of the housing schemes are being developed with focus on upper class as well. In this way, we are contributing to fulfil the housing needs of all sections of the society. As far as infrastructure projects are concerned, there are some big projects that aim towards the development of Lucknow city as a whole. Chak Ganjaria City (CG city) is a project where we are developing a whole new city on modern lines. We have developed Asia’s largest park, Janeshwar Mishra Park in Gomti Nagar, Lucknow. We are developing Old Lucknow and some other locations as heritage sites. We are working on Jai Prakash international Convention Centre comprising of facilities like sports centre, aquatic centre, museum and a hotel. We are also contrib-

Gomti Nagar Extension, how are you combating the challenges in the Old City of Lucknow? In Old City, we are focusing on developing the infrastructure i.e. roads and all. Along with that we are trying to develop the whole area as a heritage site. As far as smart city concept is concerned, we are developing new colonies as well. In new colonies, we are trying to conceive the needs, a smart city should have. The new developments are planned in resonance with the smart city or digital city. The colonies or the areas henceforth developed will be green and smart.

As far as ‘Housing for All’ is concerned, what is the scope of private real estate developers in this segment? What are the plans for economically weaker section of the society? Being capital city of a big state like Uttar Pradesh, Lucknow attracts huge crowd from all the corners of the state. After coming to the capital city, people want to have their own house. Considering that, the housing needs of people in Lucknow City is huge. People from economically weaker section of the society and from the rural areas of state are also heading towards the city. So there is a big demand of houses among this section of the

There is a big demand of houses among this section of the society. LDA is focusing primarily on developing the house for people belonging to lower income and middle-income groups. uting towards construction of roads in the city. So, overall infrastructure facilities of the city are taken care by us only. We are the planning authority for Lucknow City. We have concluded 2031 - Master Plan as well in which we are focusing on emerging needs of developing city like Lucknow. So, we are involved into all the aforementioned developmental and planning schemes.

As far as smart city is concerned, lot of development projects are needed but the infrastructure like Aminabad, Qaiserbagh areas of Lucknow have different demography than Gomti Nagar and

society. Lucknow Development Authority (LDA) is focusing primarily on developing the house for people belonging to lower income and middleincome groups.

What are the plans to develop Lucknow as a city, conserving the beauty and heritage of the city? Beauty of Lucknow actually relies in the cultural and historical heritage of the city. Whatever cultural heritage we are having, it must be conserved and taken forward. Old City of Lucknow is having most of the city’s heritage treasure and the authority is working on plans to develop the old city preserving its heritage. The whole stretch of Chota Imambara, Bara Imambara, Rumi Darwaza, Clock

Tower and Satkhanda is under heritage development plan of the authority. Wherever we are getting a place, we are trying to develop a park, for example Janeshwar Mishra Park and Lohia Park. Janeshwar Mishra Park is still in developing stage. There are so many schemes undergoing in this park like Science Park for Kids, Cycle Museum, Kahani Ghar, food court, rally place and committee gathering place. Separate portions of the park will also be developed for different sports activities.

As far as urban transport is concerned, that is again a challenge as metro is in developing stage and buses are also there, how are you dealing with all these departments to develop a hasslefree infrastructure? We are not directly into mass urban transportation, but still we are contributing in a way that we recently have provided 150 acres of land to Lucknow Metro Rail Corporation (LMRC) for metro rail development. We are contributing in all possible ways though we are not directly involved in transportation.

There is a lot of buzz about Digital India, e-governance, M-governance. What is LDA doing to develop digital culture in the department? In department, we are doing lot of things to promote Digital India. We are launching Public Grievances Redressal System soon. It will be an online system, so that the public need not come to LDA physically to file its complaints. We are also going to digitise all our records. This is a huge exercise as lots of files are there and we have a big expenditure for safety and security of these files. Digitising all records will help the public in accessing these files online. One need not to come to LDA office physically for searching files and records. We also have developed an ERP solution for the employees of our department which includes all the modules, engineering, finance, HR etc. In this way, we are trying to reform the department digitally. Other than this, we are planning to develop some of the portions of Janeshwar Mishra Park Wi-Fi enabled. We have plans to develop a mobile application for the park so that one knows about all happenings in the park before entering. These are some of the steps, we are taking to transform the Lucknow digitally.

NOVEMBER 2016 / egov.eletsonline.com / egov

SPECIAL INTERVIEW / KUMAR KESHAV

Lucknow Metro

Set to Welcome You On-Board Lucknow Metro Rail Corporation (LMRC) is now all set to start the commissioning of the trial runs of its first Metro train set in December, 2016, says Kumar Keshav, Managing Director, LMRC, in an interview with Arpit Gupta of Elets News Network (ENN).

ive an overview of Lucknow Metro Rail project? When is the trial run of metro train scheduled to commence? Lucknow Metro – the dream project of Hon’ble Chief Minister Akhilesh Yadav and the people of Lucknow is being accomplished in capital city and now becoming a reality for the people of the city. Commencing its civil work on September 27, 2014, LMRC is now slated to commission the trial-run of its Metro train for the 8.5 km long ‘Priority Corridor’ between Transport Nagar and Charbagh on this December 1 The civil work is almost complete with finishing, electrical and mechanical (E&M) and the lift and escalator work going in-tandem to complete it before the trial runs. Amongst million cities, Lucknow is one of the cities where Metro project is initiated and no one would have even thought about it. Lucknow city has set

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an example. All other cities of the same category are now thinking that Metro is a long term solution to their transport problems. Keeping up with the tough targets, initially the plan was to commence trials on 26th December 2016. Later, the target was advanced by 25 days. Currently, the target is 1st December to commence the trials. Extensive trials are to be conducted under the supervision of the Ministry of Railways. We will start the trial runs inside the depot. LMRC has achieved this target in just two years and two months’ time which is an extremely tough target to achieve. I am extremely happy on this achievement and I thank the LMRC Team for their dedicated and sincere efforts to make this happen. No other Metro project has been able to match up with the speed of deliverance in project execution in such a short and stiff target as Lucknow Metro.The 8.5 km ‘Priority Corridor’ of the North – South corridor (Phase 1A) is being executed in just over two years which is a record in itself. No other Metro Project has even been able to achieve this feat in the past. Even contemporary Metro projects in the country have also not been able to match up with the speed of deliverance in the country as compared with LMRC’s strength in project execution within a very stiff target.

KUMAR KESHAV \ SPECIAL INTERVIEW

In terms of funds, what is the ratio between the Government of India and Government of UP,and foreign agencies? The Lucknow Metro Rail Project is a Joint Venture (JV) of the Government of India and the Government of Uttar Pradesh. The completion cost of the North – South Corridor (Phase 1A) is `6,880 crores. Both the governments have equal equity partnership in this project. The contribution of the Central government is 20 per cent while the contribution of the State Government is 23 per cent. The European Investment Bank (EIB), an external funding agency, is also contributing 57 per cent of the project cost as loan to LMRC. The State Government is providing land free of cost and is also reimbursing the State taxes.

What are the technologies that have been used in Lucknow Metro and how will it help the public? We have adopted the latest technology in Lucknow Metro.We have gone for the Communication Based Train Control (CBTC) system which is the latest signalling system for Metro

interface cost came down and it ultimately benefitted Lucknow Metro.

How many passengers will be benefitted by this smart transportation and what is the plan for second phase? As per the detailed project report, this North South Corridor will carry roughly 6,00,000 passengers daily in the beginning which will keep on increasing. Our system has been planned in a way that four Car Trains should be able to take 25,000 passengers in peak hours in each direction at a 4 to 4.5 minute frequency.

We have adopted the latest technology in Lucknow Metro.We have gone for the Communication Based Train Control (CBTC) system – which is the latest signalling system for Metro Rail. Rail. Its advantage is that the trains can run at a very close frequency with 100 per cent safety. Few other Metros have also gone for CBTC. If we are successful in implementing it early, we would be the first to do it. On the systems side, we are the first to go for a combined tender for the signalling and the rolling stock. It was, nevertheless, an easy task to achieve the manufacturing of Rolling Stock (Metro Train) in just 65 weeks after placing which is usually 90 weeks. We chalked out the strategy to combine both the contracts. Otherwise, most of the Metros in India have separate contract due to various reasons. As an outcome of that, I could save the cost of the signalling and lot of input interface issues were resolved by the contractors at their own levels. The

Over the years, these 4-Car train will be made into a 6-Car train depending on the increase in ridership and capacity. With the new technology (i.e. CBTC), the frequency of operation of trains can further be reduced. This will meet the requirement of Lucknow for another 30 to 40 years that is how we have planned the system.

LMRC has been appointed as interim consultant for Kanpur Metro and Varanasi Metro, Kanpur Metro foundation has been laid, and when can people expect boarding the Metro? LMRC has given confidence to all of us including the government, people, and to ourselves that this project can be implemented. When

Lucknow Metro was happening, the Government decided that the other cities should also have the Metro. For preparing the Detailed Project Report (DPR) for Metro Rail Projects in Kanpur, Varanasi, Aga and Meerut, the Government of Uttar Pradesh appointed LMRC as the “Coordinator”. LMRC had already submitted the DPRs of all these four important cities to the Government. For Kanpur Metro Rail Project, Hon’ble Chief Minister and Hon’ble Union Minister for Urban Development laid its foundation stone on October 4th this year. Simultaneously, LMRC started the depot construction activities on the same day. With regard to the Varanasi Metro Rail Project, the State Government is making every effort to start the project early. The State Government has already appointed LMRC as the ‘Interim Consultant’ of the Kanpur & Varanasi Metro Rail Projects to expedite the process.

You have been awarded with Dr APJ Abdul Kalam Memorial Award on Innovation in Governance recently. Which of your innovation brought the laurels? Lucknow Metro Rail Corporation has been recently given the prestigious Dr. APJ Abdul Kalam Memorial Award on Innovation in Governance. This award is the result of the efforts of the whole team of Lucknow Metro and I feel very proud to be honoured like this. Lucknow Metro Rail Corporation (LMRC) has always displayed itself as a very unique kind of government organisation focussed on innovative ideas to execute and complete the project in an excellent manner in such a stiff target. This award is yet another public recognition for Lucknow Metro as the Corporation’s sincere effort and dedication in innovation in governance and project completion has been recognised in such a glorious way at the national level.

NOVEMBER 2016 / egov.eletsonline.com / egov

URBAN DEVELOPMENT / A K GUPTA

Lucknow

Marching Ahead to Become a Smart City There is no fixed definition of the concept of smart city mission. The need is to make citizen as well as corporation smarter to achieve this goal. We not only have to make infrastructure better but make the city vibrant, says A K Gupta, Additional Director Regional Centre for Urban and Environmental Studies, Lucknow, in a conversation with Elets News Network (ENN).

hat is the current status of smart cities in Uttar Pradesh?

Out of 100 smart cities, 13 cities were allocated to Uttar Pradesh. We had to identify 13 cities which would be a part of the smart city mission. The government has not notified any town at the initiation of the scheme because the selection of the cities was on the competitive basis. They had provided the parameters and markings on which selection will be done. The Department of Urban Development, has assigned Regional Centre for Urban and Environmental Studies (RCUES) to evaluate the urban local bodies who have submitted their proposal as per the format developed. We have evaluated around 75 such proposals. Two cities, Rae Bareilly and Meerut got the same marks in the evaluation. Similar dispute happened in Jammu and Kashmir because they wanted two cities; one Jammu and one from Kashmir. In the fast track round of the Smart City mission, the Urban Development Department decided that 27 towns would be selected initially and the one which will receive the highest marks would be selected for the smart city mission. Under that scheme, Lucknow got the highest marks in the first round. It was selected in the fast track round. In this round, 20 cities have submitted their proposals. In the second round, Kanpur, Agra and Varanasi qualified from the Uttar Pradesh

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make infrastructure better but make the city vibrant. It is utmost important to have economic vibrancy for which you need to improve the quality of the life. We have to learn how to efficiently use the resources. Lucknow Municipal Corporation (LMC) recently conducted a pre-bid conference for appointment of project management consultant (PMC) for execution of Lucknow Smart City project. The conference saw participation of 10-12 big companies which also gave inputs for changes in the RSP (Request for proposal). The companies gave many suggestions to be amended in tender document, most of them to be included in the technical evaluation of the bid. The companies have requested LMC to allow more than two companies form consortiums to execute smart city project, given its wide scope of work. Few have also opined LMC should lower the turnover required for company so that more firms can participate.

What is the biggest challenge that you are facing in the development of Lucknow? Immigration from nearby towns and eastern states like Bihar and Jharkhand is the biggest challenge in Lucknow’s quest to become a Smart City. If Lucknow has to be ‘smart’, integrated planning has to be done for both core city (municipal jurisdiction) along with periurban areas of Lucknow like Gomtinagar Extension and Jankipuram Extension. Smart solutions need to be applied for optimum use of resources.

and Jhansi and Aligarh were on the borderline. Although they could not qualify, their data was good but due to the guidelines of the smart city mission, these cities could not qualify.

How is Lucknow getting developed in the ecosystem of Smart City mission? There is no fixed definition of the concept of the Smart City mission. We have to make citizens as well as corporation smarter to achieve this goal. We not only have to

With problems arise due to rapid urbanisation of the cities ? Urbanisation is critical for the development of a nation however urbanisation in India has been changing the face of existing cities. During 2001, the high proportion of urban population has been reported to be in Delhi, Pondicherry, Goa, Chandigarh, Maharashtra, Mizoram, Lakshadweep, Tamil Nadu, Karnataka, Gujarat etc. Over the last decades, many countries in Asia have experienced rapid economic growth, resulting in increase in urban population however urbanisation in India has been haphazard and unplanned.

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INTERVIEW / UDAYRAJ SINGH

How Lucknow is Marching Ahead in Development Lucknow emerged first in the fast-track round of smart cities challenge and we wish to leverage its culture and heritage by investing in inclusive and transformative solutions that enhance quality of life of its people, says Udayraj Singh, Municipal Commissioner, Lucknow Municipal Corporation (LMC), in a conversation with Elets News Network (ENN).

hat is the progress of smart city plan of Lucknow Municipal Corporation? We have constituted Special Purpose Vehicle (SPV) Lucknow Smart City Limited for executing the smart city plan. The SPV has three main directors - Divisional Commissioner as Chairman, Municipal Commissioner as CEO and one director of local bodies of UP. Chairman of Lucknow Smart City Limited has also made departmental committees to review progress every month in their fields. These committees are meant to monitor projects of drainage, sewerage, heritage building, solid waste management, roads, transport, smart parking and urban mobility nodes.

Do you have a separate development plans for old and new Lucknow?

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Kaiserbagh area has been chosen for holistic development and facilities for proper parking, transport, safety of people, e-governance etc., are being ensured there. We realised that Kaiserbagh heritage area is too small for implementing retrofitting model. We need to develop more residential areas here to accommodate growing population. Following peopleâ&#x20AC;&#x2122;s advice, we have expanded the development area around Kaiserbagh. Under retrofitting, we have identified area from Kaiserbagh Chouraha to Latouche

Road, Hewett road up to Hussainganj and Burlington crossing. This further connects with the Cantonment area on left side. In area-based development, we have to work on infrastructure, besides the smart solutions. We will be responsible for drainage system, sewerage system, water supply, utility duct, footpath, parking, solar panel at the rooftops and water recycling among other things.

What major challenges are you facing to execute the smart city plan? The biggest challenge is of encroachment. The core of the city is left with barely any space. Thus, unruly vendors and illegal parking lots have mushroomed on roads and streets over the years. The encroachment needs to be removed. Concerned police station may be given responsibility to ensure free passages. To mitigate parking problem, we have a provision for multi-level parking. Adequate amount of land has to be acquired. We are in talks with RWAs, citizens, corporators and all stakeholders to resolve the challenges. Traffic snarls is another major problem. We will have smart urban transport in place for the citizens. Improved frequency of public transport vehicles, easy access to transport, smaller vehicles causing lesser congestion, easy travel and quick public information system are the pillars of smart transport for smart city. Before implementing our plan, we will check the placement of transformers, apt location for laying PNG pipelines etc so that it doesnâ&#x20AC;&#x2122;t cause hurdle for other departments.

What role do you see of technology and solution providers? The ICT plays a vital role in building Smart City. We have also adopted modern technology to offer better citizen-centric services. We have signed a MoU with the European Business and Technology Centre (EBTC) for smart development of Lucknow. The EBTC will support in promoting European clean technologies in the state capital. The EBTC experts have the capacity to help in providing smart city solutions, innovative ideas and programmes for developing Lucknow as smart city.

P K SRIVASTAVA / SMART SOLUTIONS

Getting Closer to Lucknow Smart City Dream In a step closer to turning Lucknow into a Smart City, the Lucknow Municipal Corporation (LMC) is developing a unified public service delivery portal system accessible to all, which would facilitate two-way communication, thereby ending the need to visit office, says P K Srivastava, Additional Municipal Commissioner, LMC in conversation with Elets News Network (ENN).

hat strategy has been chalked out by the Lucknow Municipal Corporation to make Lucknow ‘smart’? Smart City plan has two models to be adopted in all the selected cities—Retrofitting and PanCity. Retrofitting means revamping buildings and improving infrastructure without changing the original character of the area. We have signed Memorandum of Understanding (MoUs) with 12 Departments to execute our smart city plan. We have selected Kaiserbagh heritage area for development under retrofitting. Pan-City model requires a facility to be developed across city which is accessible to every resident. Places like Kaiserbagh crossing, Lucknow bus stand, Cantonment Road, RK Tandon Road, Dayanidhan Park, Sarojini Naidu and Begum Hazrat Mahal Park would be taken on priority for development.

We have also drafted integrated urban mobility plan under pan-city which will require participation from all agencies like Public Welfare Department (PWD), traffic, transport, LDA , etc. There is a proposal to widen major roundabouts and roads of city. We will enable bus shelters with GPS so that people know exact schedule of buses. A road over Haider canal is also proposed to ease out commuting from Rajajipuram to Sadar Bazar.

Lucknow Municipal Corporation (LMC ) is

creating a unique ‘City Portal’. How will it help public? The biggest help that public would get from the portal will be the redressal of complaints in a time-bound manner and assurance that they are resolved in real time as the matter would be accessible even to top authorities. On the portal, the attending official cannot overlook a complaint and hide facts as authorities would supervise it throughout.

What is the plan for upgradation of Traffic Park in Lucknow? LMC has decided to upgrade Traffic Park to impart driving skills to people. Directorate of urban transport has released Rs 3 crore to LMC to upgrade the park. The one-and-ahalf acre facility built in 2011 on LucknowKanpur road has so far, not lived up to its objective of being a traffic training park. But now the road-users might get hands-on training on safe driving at the park. Traffic Park has road signs and traffic rules displayed but to make it support drivers’ training, the park will be provided two simulators and laser oriented tracks. The simulators will be different for light vehicles and heavy vehicles. Learning license holders can get their handson training at the park. After practising on the simulator, the first-time drivers will be made to drive on laser oriented tracks. Trainers will issue certificates for safe driving. Trainees might be charged a nominal fee for the training. At present, there’s no facility to provide training to people before they start driving on the road except the motor training schools that charge at least `3,500 for a 20-odd day training schedule. Worse, there are only 20 authorised motor driver training schools in Lucknow. The method is inspired from USA and Europe, where license is only issued if the learner passes through these tests. Lucknow Traffic Park will provide simulator for twowheelers and one four-wheeler at one time.

When would the PMC be appointed? We have recently conducted a pre-bid conference for appointment of project management consultant (PMC) for execution of Lucknow Smart City project. We have also seen emails from other big groups also who have shown interest in selection of the consultant. It will be finalised in the first week of December..

NOVEMBER 2016 / egov.eletsonline.com / egov

TRANSPORT / SANDEEP KUMAR SULTANIA

Telangana Transport Dept Goes Digital Way In tune with ‘Digital India’ programme, the Telangana State Transport Department has rolled out a first-of-its-kind initiative-RTA M Wallet App that helps a motorist in much more ways than enabling to show all his transport and traffic related documents in a single app. Sandeep Kumar Sultania, Commissioner, Telangana Transport Department tells more in an interaction with Sudheer Goutham of Elets News Network (ENN).

hat is ‘Telangana RTA M Wallet App’ is all about and how has been the response so far since the initiative was launched? RTA M Wallet App is a first of its kind in India that will help motorists to avoid physically carrying documents like driving license (DL), registration certificate (RC) and other documents related to transport and traffic department. Telangana Information Technology Minister KT Rama Rao and Transport Minister P. Mahendar Reddy launched it on March 31, 2016. The response has been encouraging with over 15 lakh downloads in a span of six months. The idea of M Wallet triggered from several instances where many of the motorists fail to carry the driving licenses, vehicle registration certificates and other related documents and end up being fined by the police personnel. Our IT minister felt why these documents cannot be in electronic form. That is how it started and finally we came up with the idea of M Wallet App. The M-Wallet app can be downloaded free and one can register themselves using the name and mobile phone which will connect them to the transport department data. The response to the initiative has been quite encouraging as we see 15,000 downloads each day. Out of every 100 downloads over 40 of them are happening in the rural areas which is impressive.

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What are the further plans for up gradation or addition of new features to the M Wallet App? Earlier, we included DLs and RCs in M Wallet. Then suggestions came pouring in that we include insurance and PUC certification also in it, which were good inputs. Following which we also included the insurance aspect in it. We have done our data base service with the insurance bureau so our insurance is coming with the regional certificate. We are also in the process of including Pollution Under Control (PUC) certificate feature in it. We also wanted to link the e-Challen aspect of the police department in the app with an idea that our M Wallet App can be one single interface for all the transport and traffic related issues.

What are your plans to take it forward and increase its reach to the motorists? Our challenge is how we take it to all the people across the state at the earliest. Approximately, there are over one crore driving license holders, and we could reach about 15 lakh of them. Given the connectivity gaps in the rural areas, we see some

challenges. However, we are hopeful that we will cover all the users in next two years. Another focus in this area is to add more number of facilities in the M Wallet App.

How are you collaborating with the police department on the e-Challan aspect? e-Challan is generated automatically when a motorist violates a traffic rule and it is linked to RC and DL of the violator. Now, we are in the process of linking e-Challan with M Wallet. With this, as soon as the motorist is challaned by the traffic department, a notification similar to that in Facebook, WhatsApp pops up through the M Wallet App. Thus, M Wallet will also become a payment gateway for payments related to the traffic.

CHHATTISGARH / CM DASHBOARD

Chhattisgarh Goes

CM Dashboard Way Taking a step further in e-Governance, Chhattisgarh is using CM dashboard for effective administration. It explains how this technology is helping in the growth of this state, largely known for its dense forest cover apart from temples and waterfalls.

he Chhattisgarh Infotech Promotion Society (CHIPS) is the Information Technology nerve centre for Chhattisgarh. It is responsible for all e-Governance and IT initiatives across the state, with a view to enhance accountability, accessibility and transparency in the functioning of all state departments.

Overview and Challenges The Chief Ministerâ&#x20AC;&#x2122;s office was facing a challenge in accessing fact-based, concise and insightful performance data of various departments and schemes from across the state. This made timely inspection and periodic reviews difficult and time consuming for Chief Minister Dr Raman Singh and his team. There was also a need for informationdriven mechanism to better allocate resources and provide budgetary support in the delivery of services to people. Â Unlike the dashboards implemented by some other states, the focus here was on improving performance rather than on providing the citizens a window into

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CHHATTISGARH \ CM DASHBOARD

the status of services being provided by the government to its citizens.

Support and intervention Ernst & Young (EY), the multinational consultancy firm, was engaged by the government of Chhattisgarh for this project with the following mandate: Function as an independent think tank for providing advisory inputs on state governance policies, cabinet ministry guidelines/notes and departments/schemes. Help develop a dashboard, which captures and presents to the Chief Minister, key performance indicators (KPIs) of the state departments, schemes and districts. Performance against these KPIs is reviewed by the CM and the Secretariat to bring institutionalised and continuous improvement in the state’s governance capabilities. The CM Dashboard has broadly three components: l State at a glance – a single screen view to understand the state’s standing compared to the others on key social, economic, infrastructural and demographic parameters. l Department view for depicting performance of key departments against the identified KPIs and highlighting KPIs needing attention. For each KPI, designated users can see the performance trends over time, analyse which districts need to improve and compare the performance with targets and benchmarks. This allows for objective analysis of the performance. District scorecard which monitors and tracks performance of districts against KPIs in key sectors such as healthcare, education, and agriculture. It allows comparisons between districts at an individual KPI level, ranking them on the

basis of their performance in key sectors, thus creating healthy competition among the district collectors. The dashboard, besides highlighting what is functioning well and what needs attention, allows for drill-down, spatiotemporal analysis to identify the possible causes for lagging performance. This then forms the basis for recommending specific strategies for improvement. The on-site team of EY works with the CM’s secretariat to set time-bound improvement targets and guide the departments on strategies for achieving them. Progress against these defined goals is then monitored on a regular basis by the Chief Minister. This team also provides inputs to the CM’s secretariat on a variety of policy matters and also proactively suggests interventions and programs for inclusive growth and to make a real difference in the lives of the people. A total of 216 KPIs are used to monitor the performance of 9 departments and 9 State Schemes in 27 districts.

Result and impact “It’s an administrative innovation that has helped in transformative decision making,” says

around strategies for improving performance and achieving the targets. The Chief Minister uses the dashboard to

The CM uses the dashboard to review the progress of all key infrastructure projects worth over `30,000 crores currently running in the state. Aman Singh, Principal Secretary to the Chief Minister, Chhattisgarh. The dashboard has introduced a data-driven approach to governance in the state. It has brought in data consistency and uniformity across the state and it is no longer a matter of discussion whether the data is accurate or updated. Periodic performance reviews by the Chief Minister are no longer sessions where data is presented - the discussion revolves only

review the progress of all key infrastructure projects worth over Rs 30,000 crores currently running in the state. The intention is to ensure that bottlenecks in project implementation are identified even before they occur so that necessary, pre-emptive corrective measures can be taken to ensure that the projects remain on track and that cost and time overruns are avoided. The dashboard thus is being used to save cost and deliver results to the people of the state. When drought looked imminent in May 2016, the dashboard formed the basis for drawing up mitigation strategies by the state. Several programmes for uplift of the disadvantaged sections of society have been created by the Chhattisgarh Government using analysis of the data available through the dashboard.

NOVEMBER 2016 / egov.eletsonline.com / egov

ANDHRA PRADESH / CM DASHBOARD

Andhra has won accolades from the NITI Aayog for implementing some of the best practices in governance. The CM Office’s real-time executive Dashboard, which offers bird’s eye view of performance of different schemes and government departments to the state leadership and the public, is being followed by other states too, observes Elets News Network (ENN).

Andhra Pradesh

Marching Ahead With CM Dashboard

he CM Dashboard technology, with seamless functionality and cool layout, is a one-stop platform for all the core areas of the state’s operations. Andhra Pradesh is the first state to use the CM Dashboard technology. With the help of this dashboard, Andhra

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Pradesh Chief Minster Chandrababu Naidu can execute everything while sitting in his official room. The AP CM Dashboard shows out the exact specifications and numbers as they are all under one umbrella and most importantly, everything available is open for the citizens to take a view. Naidu monitors the functioning of the all

departments on dashboard installed in his new chambers recently established in the newly constructed temporary Secretariat in Velagapudi area of state’s Guntur district. Being a part of e-governance initiative, it is being done to do away with unnecessary clutter and analyse important data on single platform. The website has an interestingly simplified

ANDHRA PRADESH \ CM DASHBOARD

theme and retina friendly look. The colours and fonts used have been carefully picked to render a pleasant overall appeal. A glance at the main features of the CM dashboard shows, the information is state simply and clearly. There is a department wise segregation and respective data that flows in real time. One can notice actual data of how many street lights have been installed and how many of them are functioning and presently switched on. The Dashboard has some interactive features, such as multistar rating, district ranking and key performance indicators (KPIs). The overall functionality speaks technologically advanced standards in terms of layout, user interface as well as update of information. The Dashboard daily updates its frequencies, with all the data collated and input in the respective categories. There are quarterly, monthly and yearly updates too, based on the area of operations in question. Chief Minister N Chandrababu Naidu has directed to link the progress of all the developmental activities in the districts to CM dashboard. The latest initiative has put the officials on their toes to reach the respective targets while bringing transparency to the administration. While the Heads of Departments (HoDs) at the state level have already been tagged to the

With the help of this dashboard, Andhra Pradesh Chief Minster Chandrababu Naidu can execute everything while sitting in his official room. The AP CM Dashboard shows out the exact specifications and numbers as they are all under one umbrella and most importantly, everything available is open for the citizens to take a view. CM dashboard, the attachment of the district functionaries is being viewed by a section of

ALMOST ALL THE MAIN AREAS HAVE BEEN COVERED IN AP CM DASHBOARD l Rainfall status l Street lights l Aadhaar enabled biometric attendance system l Ground water l Energy l NTR Bharosa l Praja sadhikara survey l Ease of doing business l MGNREGS l Agriculture and Allied sector l Civil supplies l Commercial taxes l Excise l Finance l Forest l Health, medical and family welfare

l Higher education l Housing l ITE&C l Krishna pushkaram l Labour l MA & UD l Mr Brick â&#x20AC;&#x201C; My Amaravati l Panchayat Raj l Police l Registration & stamps l Revenue l Roads and buildings l Rural development l School education l Tourism l Water resource l Welfare department l Women and Child Welfare

society as revolutionary move in administrative reforms. In fact, the chief minister wanted to take the real-time governance further to the field level by linking the revenue divisional level progress to the dashboard, which the officials say might be in place in a couple of months. The chief minister recently claimed that CM dashboard has set a new record when it was viewed by about 10 lakh people in a span of just 40 days. The viewers are virtually flooding to the CM dashboard for any official and authentic information as the visitors count, which was around 20 lakh in September, had touched 30 lakh by October last year. This means that 10 lakh visitors in just 40 days with average viewers of 25000 per day. All the 34 departments have been sharing day-to-day information including progress of work in roads, irrigation canals, attendance of employees, rainfall data, ground water level and even liquor sales. Performance of street lighting in all the municipalities in the state have also been linked to the dashboard.

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INTERVIEW / M HARI NARAYAN

Vishakhapatnam All Set To Shine as Smart City Vishakhapatnam, now called Vizag, the port city will be the first smart city of India in making through efficient services provided to the citizens and thereby increasing their satisfaction level. M Hari Narayan, Commissioner, Greater Vishakhapatnam Muncipal Corporation (GVMC), tells about its finer aspect in an exclusive interview with Sudheer Goutham of Elets News Network (ENN). Excerpts:

hat are the projects that have been taken up to turn Vishakhapatnam into a complete smart city? What is the current status of the projects?

Under Indian smart cities mission, Vishakhapatnam smart city project’s focus is on retrofitting a selected area within the city known as Area-Based Development (ABD). In addition, projects at pan-city level has also been taken up. Vizag Smart City ABD area lies along the waterfront, towards the centre of the city and covers around 1650 acres. The projects focus is multi- sectoral. The emphasis is on creating holistic development of the selected area such that it creates livable neighbourhoods and catalyses the development of other areas. Projects in the areas of core infrastructure, e-governance, disaster mitigation, mobility, healthy lifestyles, education, monitoring cities through command and control center, disable-friendly cities, retrofitting existing parks, new parks for kids with special needs etc have been included. All projects are in various stages ranging from design development to vendor and stakeholder consultations to preparation of Request For Proposals (RFPs) for project implementation. Although the goal is to start demonstrating projects on ground, but my focus is also to get the right solutions to the citizens.

What are the e-governance initiatives taken up in Vishakhapatnam on lines of Digital India programme? GVMC leverages multiple platforms to communicate - its website, mobile app and social platforms (facebook and twitter). Grievance redressal and feedbacks/suggestions are key communication areas. GVMC’s website and its mobile app provided for online payments of around 6 taxes, enabling more and more tax payers residing abroad to pay their taxes, which led to 125 per cent increase in online tax payments in 2015. With a view to enable an intelligent, data driven and people centric smart city, the pan city proposal (as part of Vizag’s winning smart city proposal) is a single proposal that combines

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M HARI NARAYAN \ INTERVIEW

effective e-governance with enhanced disaster management system. Being closely interconnected sectors, it ensures e-services, effective city administration and emergency services. Due to the fact that the city is frequently hit by natural disasters warrants, an emergency action plan which mitigates the impact on human lives, city assets and economic activities is in place. It is a ‘Disaster Management System’ (DMS) built on a strong ICT infrastructure planned with pan-city solution. The same system will be leveraged during non-emergency days to strengthen e-governance. Monitoring services such as energy, water, transportation, citizen interaction, public safety etc through this system will not only improve the city services, it will also ensure the system remains functional and ready to handle emergencies at any given point. GVMC has already established an eight-seater Command Center in its main office. The center

includes public bike sharing, dedicated pedestrian and cycle tracks in selected streets in ABD, shared streets in ABD, Provision of new bus-stops with digital information display and GPS tracking system installed on 110 buses, e-rickshaws in ABD.

Current Solid waste management systems includes mechanised cleaning, tippers, street cleaning machines, compactors, sensor based vehicle tracking system etc. was established in July 2016. GVMC is now in process of developing state of the art Command and Communication Center. This was also proposed in Vizag smart city proposal. RFP for the same is under final touches as we speak.

Current solid waste management systems includes mechanised cleaning, tippers, street cleaning machines, compactors, sensor based vehicle tracking system etc.

What are some of the new initiatives in the area of smart transportation and waste management systems in Vishakhapatnam?

Vizag has been prone to natural calamities like flood and suffered devastating affects, what steps have been undertaken to deal with it? What plans are in place to develop it into a smart city?

Vizag initiated and implemented many aspects of smart transportation prior to Smart City Mission. Our focus has been to provide and enhance public transportation and also develop infrastructure for non-motorised transportation – aligning strongly with minimising dependency on private vehicle, fuel efficiency and environmental stewardship. In addition, GVMC has taken up projects under smart cities for smart mobility. This

GVMC has been implementing UN Development programme related to urban disaster risk reduction. Under this programme, Hazard Risk and Vulnerability Analysis (HRVA) study was conducted and categorised city into highmedium-low categories based on hazard risk and various types of vulnerabilities. City Disaster Management Plan was developed as part of District Disaster Management plan, in which specific action plans are pre-

pared as part for specific disasters like cyclones and tsunami. To provide early warning messages about disasters an early warning system is already being developed based on web based SMS alerting. Climate change adaption and disaster risk reduction principles are being incorporated in various development plans. UNDP has selected Visakhapatnam in second phase development “developing resilient cities through risk reduction in the context of climate change and disaster.”

While Vizag is a beautiful city with hillocks on three sides and sea on one side, tell us about the steps taken up to deal with pollution due to growing industrialisation? Air pollution monitoring system is in place. It monitors air pollution at various sites which are integrated into existing command center. Post Hud Hud cyclone, massive tree plantation drive was initiated in Vizag. This effort is still ongoing with a goal to have tree-lined streets and promoting carbon neutrality by increasing the green cover through native tree plantation and introducing green spaces in the City. GVMC maintains plantations across the city through its horticulture wing. Other initiatives include ‘vehicle free zone’ and no vehicle day on every Monday at GVMC property to promote usage of public transportation and reduce air pollution. Beach Road, which is a major tourist destination, is made ‘Vehicle free road’ or pedestrian promenade and cycle friendly road – every morning for 2 hours on weekdays and for four hours in morning over weekends.

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INTERVIEW / K KRISHNAM RAJU

GVK EMRI Working Towards Diversification in Healthcare

VK EMRI (Emergency Management and Research Institute) is doing a lot of work, especially in terms of public-private partnership (PPP), in Uttar Pradesh along with the Stateâ&#x20AC;&#x2122;s

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With an increased focus on ambulance services by the State governments, GVK EMRI has learned the ropes of operating in a challenging environment at quite an early stage. And, it is now ready to grow its fleet to 14,000, as well as diversify into new areas of healthcare, says K Krishnam Raju, Director, GVK EMRI, in a candid interview withÂ Elets News Network (ENN).

Health Department, what kind of initiatives are underway? In Uttar Pradesh, with the initiation of the government, we are running 108 Basic Life Support ambulances (108 Samajwadi Swasthya Sewa) and 102 ambulances services are run with an integrated effort of government under Jananni Sishu Suraksha. We are running181 services as the Women Helpline

Servicesby the initiation of the Uttar Pradesh government. 108 ambulances services cater to the need for any kind of emergency. However, 102 is for pregnancy-related cases and sick child up to one year of age. Till 31st Oct, 2016 from the time of launch of 108 we have been able to serve more than 69 Lakhs beneficiaries, including severe accidents. These 108 ambulances are equipped

INTERVIEW / K KRISHNAM RAJU

with the elementary lifesaving equipments. One can avail services of 108 for reaching nearest government hospital, district hospitals or other higher state hospitals (as per the case advised by the doctor) in case of any emergency. We have trained medical technicians in 108 ambulances who are trained to handle primary medication in case of any emergency. 102 have been servicing pregnant women by facilitating them to reach from home to hospital and vice versa. Till one year of infants are also been served through this ambulance service. 102 ambulances have proven to serve a total of more than 1.48 crores of beneficiaries from the time of launch till 31st Oct 2016. Governments support and initiation in running 102 and 108 ambulances have been a factor which has reduced the IMR and MMR. The quick and medical aided transportation through 108 services during the Golden Hour has saved lots of lives and we are committed to this human cause.

108/102 Ambulance service Prompt action (Kanpur Dehat Train Accident in Uttar Pradesh on 20th Nov’16) l First Call we received at 3.16 A.m. by a RPF person travelling in that train with his family. Accident Timing was around 3.05 a.m. l Train name is Indore Patna Express & accident place was Pukhrayan-Kanpur Dehat. l We successfully saved the caller’s life, constable Deenanath and his family. l We had sent Total 52 ambulances at scene. l First ambulance reached on scene at 3.41am. l We had arranged 27 Ambulances of 108

What kind of measures are being undertaken to overcome challenges related to operating in Uttar Pradesh? Uttar Pradesh is a big state and has the maximum population. There is huge diversity in this state. There are times when our ambulance faces annoyed mob and even after reaching the scene on time, people sometimes don’t support but create a troublesome situation not only for the ambulance but also for the staff. We look forward for support from people in such situations. Govt officials and administration is always there is support us. This will help us to serve the needy in a better way. We through our IEC activity, try to create awareness and knowledge among people. There are also few zero call Villages which we have identified and have done the IEC activity to create awareness about the 102 and 108 services. Earlier there have been situations where in the ambulances are not allowed to pass in the heavy traffic for which we got tremendous support from the government and through local administrative officers.

How is GVK EMRI planning to adopt technology, especially to monitor operations and vehicles? Please elaborate on the recent

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mobile application for 102/108 launched by Hon’ble Chief Minister. Monitoring operations and vehicles have become easier and convenient by the adapted technologies in our system. We have installed GPS which shows the active real time locations for the ambulances across state. Also

Fact File (Uttar Pradesh) 108 Ambulance Service: (108 SamajwadiSwasthyaSewa) Launched On: 14th Sep., 2012 No. of Ambulances: 1488 102 National Ambulances Service:Launched On: 17th Jan., 2014 No. of Ambulances: 2270

and 25 Ambulances of 102 . l We rescued around 350+ Victims to different nearby Hospitals as per their criticality. l Ambulances from 4 districts helped in total operation Kanpur Dehat/Kanpur Nagar/ Auriya and Jalaun. l Our Operations/Fleet/ERC/ERCP Team worked together 24 hr for this operation. l Media also supported us & gave nice coverage about 108/102 work. l Chief Minister/Health Minister & Government officials like CMO/SSP appreciated our prompt response.

there is a mobile application launched by the state government which has a lot of features which helps the users/beneficiaries to have the access and utilising facility of 108 and 102 on their fingertips. The users can track the real time location of the ambulances for which he/ she has demanded. The feedback in regard of the availed services can be also shared using this mobile application. The application is easily available and a major aid to the common people. Also within the organisation there are few technical tools and application which has equipped our end staffs and have brought an integrated approach of work across organisation. The application doing so is Blueflock.

How do you envision the emergency services in India? What is the future of emergency services and scope for improvement in India? Being the largest player in the segment of emergency services across the globe, we see India having a huge requirement for emergency services. Being a developing economy, India still is working on various factors like infrastructure, road which are major cause of the accidents which leads to the need of emergency services. Similarly, there are eating habits which we are not very calculative in us which leads to various diseases, which again create need of Emergency services. We are working internally to uplift the standard of our services by the use of technology and by adopting other better methods to deliver the best we can.

SPECIAL STORY

DigiLocker is Going

Places Touches 38 Lakh Users To transform India into a digitally empowered society and knowledge economy, the Government of India launched DigiLocker under Digital India. The government’s flagship programme is now associated with several ministries and government departments. T Radhakrishna of Elets News Network (ENN). reviews the achievement of government’s key initiative.

igiLocker is going places, setting new standards in success, especially in flagship programmes undertaken by any government institution in the country today. The recent integration of DigiLocker with Driving Licenses (DL) and Vehicle Registration Certificates (RC) launched jointly by Ministry of Electronics and Information Technology (MoEIT) and Ministry of Road Transport and Highways (MoRTH), Government of India, is another milestone. Enthused by the response to the DigiLocker, the central government is planning to set up an authority to maintain its DigiLocker system for efficient delivery of services to the citizens. Dr Ajay Kumar, Additional Secretary, Department of Electronics and Information Technology, Government of India, informed the integration of DigiLocker with the DL and RC. MoRTH becomes the 17th Government institution to issue its documents to DigiLocker. Dr Kumar said, this is the largest such integration since DigiLocker was launched in 2015. Abhay Damle, Joint Secretary, MoRTH said that the ministry is working towards integrating even documents like vehicle insurance and fitness certificates to DigiLocker. In a short span, DigiLocker has achieved a lot. As on November 15, 2016, the number

of registered users were 39.41 lakh, uploaded documents 37.95 lakh and issued documents 51.59 crore. The number of users speaks volumes about its status and continued success march.

What is DigiLocker? DigiLocker is a key initiative under Digital India, the Government of India’s flagship programme aimed at transforming India into a digitally empowered society and knowledge economy. The programme ties into Digital India’s vision areas of providing citizens a shareable private space on a public cloud and making all documents/certificates available on this cloud.

Targetted at the idea of paperless governance, it is a platform for issuance and verification of documents and certificates in a digital way, eliminating the use of physical documents. Indian citizens signing up for a DigiLocker account get dedicated cloud storage space (1 GB) that is linked to their Aadhaar (UIDAI) number, a digital identity of individuals. Organisations that are registered with Digital Locker can push electronic copies of documents and certificates (e.g. driving license, Voter ID, School certificates) directly into citizens’ lockers. Citizens can also upload scanned copies of their legacy documents in their accounts. These legacy documents can

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SPECIAL STORY

be electronically signed using the eSign facility. Signing up for DigiLocker is easy. All one requires is his/her mobile number, which will be authenticated with a one-time password (OTP) followed by selecting a username and password. This creates the DigiLocker account. Once the DigiLocker account is created, the person can voluntarily provide his or her Aadhaar number to avail additional services.

Benefits to Users According to the MoEIT, Indian citizens can access their digital documents anytime, anywhere and share it online, which is convenient and time saving, reducing the administrative overhead of government departments by minimising the use of paper. DigiLocker makes it easier to validate the authenticity of documents as they are issued directly by the registered issuers. Self-uploaded documents can be digitally signed using the eSign facility (which is similar to the process of self-attestation). The active Government institutions integrated with DigiLocker include -- Ministry of Petroleum and Natural Gas, eDistrict Uttar Pradesh, MeeSeva Andhra Pradesh, Meeseva Telangana, eDistrict Haryana, eDistrict Uttarakhand, Kerala eDistrict, NIELIT, Delhi, Central Board of Secondary Education, Delhi, eDistrict Delhi, National e-Governance Division, Delhi, Maharashtra State Board of Secondary and Higher Secondary Education, Maharashtra. Key stakeholders in the DigiLocker system include: Issuer: Entity issuing e-documents to individuals in a standard format and making them electronically available i.e. CBSE, Registrar Office, Income Tax department, etc. Requester: Entity requesting secure access to a particular e-document stored within a repository i.e. University, Passport Office, Regional Transport Office, etc. Resident: An individual who uses the Digital Locker service based on Aadhaar number “This will reduce the administrative overhead of government departments by minimising the use of paper,” opined a government official. The main technology components of the DigiLocker system are: Repository: Collection of e-documents that is exposed via standard APIs for secure, real-time access Access Gateway: Secure online mechanism for requesters to access e-documents from various repositories in real-time using URI (Uniform Resource Indicator)

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DigiLocker India The scheme is expected to play an important role in helping citizens reduce the bureaucratic hassles, with the number of Internet users in India expected to reach 730 million by 2020 compared with 350 million till 2015. Ravi Shankar Prasad, Minister for Electronics and Information Technology, Government of India, has directed the officials to fast track setting up of the authority. His ministry is responsible for connecting citizens. BharatNet, the government’s ambitious project to offer broadband connectivity to end-toend users, plans to provide Internet connection at a speed of 100 megabits per second across 250,000 Gram Panchayats. The first phase will provide connectivity to 100,000 gram panchayats by March 2017, while in the second phase, around 150,000 Gram Panchayats will be connected by December 2018. According to the ministry, DigiLocker will eliminate the use of physical documents, help accessing them anytime, anywhere and able to share online, and avoid forgery. The integration of driving license and registra-

benefit a large number of people by facilitating ease of access to the documents. With the launch of the integration service, National Register System has got integrated with DigiLocker, making over 19 crore Vehicle Registration Certificates and over 9 crore driving licenses available in the citizens’ lockers. Once the data from the remaining Region Transport Offices (RTOs) is updated in the National Register Systems, the digital copies of those driving licenses and vehicle registration certificates will also be available via DigiLocker. To access the digital RC and DL a person needs to first sign up for a DigiLocker, download the DigiLocker Android App from Google PlayStore. In the Mobile App, one has to select the Issued Documents section and then the DL/RC. Field staff like the Traffic Police can do offline verification of RC/DL using QR Code. Apart from the mobile view version, digitally signed documents can also be accessed electronically. These will be at par with the physical issued documents as per IT Act 2000. The integration is the result of continuous coordination between

Its achieved milestones as on November 15, 2016 – the number of registered users (39.41 lakh), uploaded documents (37.95 lakh) and issued documents (51.59 crore) – explain the status of the project and its ongoing success march. tion certificates with the DigiLocker has enabled access through mobile devices, which means citizens need not carry physical copy of Driving License. They just need to install the app. The digital copies of driving license and registration certificate can also be shared with other departments for verification purpose. Launching the integration service, Ravi Shankar Prasad said that the integration would bring a paradigm shift in the vision of paperless governance. It would serve to bring agility and efficiency to the entire process of issuance of driving licenses and vehicle registration certificates through IT enablement. Describing the platform as “a major step forward towards ensuring greater transparency and cutting down corruption and red-tapism”, Minister of Road Transport & and Highways and Shipping Nitin Gadkari said the move would

MoRTH and MoEIT with technical support from National Informatics Centre and National e-Governance Division (NeGD).

DigiLocker: The Way Forward Following the good response to the DigiLocker, the Government of India has already undertaken several measures for the future development. They include, National rollout of Digital Locker System, Identification of Government agencies and Departments to be on boarded on Digital Locker System, Setup of Apex committee, Core group, Digital Locker Management Office and Programme Management Unit as a part of governance structure, Identification of implementation agency or agencies for architecture, implementation and operations of Digital Locker System and Develop self-sustaining business.

SMART CITIES

Making Homes and Cities Smarter Smarter homes are synonymous to smarter cities. ST Electronics, which offers innovative system solutions to build smarter homes and cities, sees it as an ongoing evolution.

he concept of “Smart” is relative to the era in which it is used. When the first domestic vacuum cleaner was introduced over a hundred years ago it was considered a smarter way to do housework. Similarly, with other electrically powered appliances that came into the home which were marketed as easier, more efficient ways of doing tasks that were purely manual before.

Skip forward to today and we see that the underlying concept of “smart” still remains in that things should be easier, more convenient and more efficient – but that we have also added a couple of layers to it. “Smart” today is also about energy saving (although you could argue that “smart” before was about saving your manual labour), since those electrical devices have become prevalent in all areas of our homes and on a massive scale

around the world. But it is also about being connected – which is where the Internet of Things comes in. An isolated device can only know what is available from its own sensors, use its own processing power and is not able to evolve easily. A connected device can benefit from the information of a network of other devices, take advantage of processing done elsewhere and evolve its capabilities with the addition of applications and software functionalities. At ST we see the Smart Home as a continuous evolution of the devices and systems in the home to become more efficient, intelligent, aware and connected. The Smart Home is part of the smart city, as are smart buildings, but the city has an infrastructure and life of its own. As more and more of the world’s population moves to urban areas and the population density increases, cities provide numerous opportunities to apply smart technologies to save energy, reduce waste, and improve living conditions for the inhabitants. A focus on energy efficiency is one direction of making our cities “smart.” While this involves making individual products that get by on less power, it also suggests rethinking entire systems and giving them built-in awareness. With this, street lights can “know” to dim or switch off to adjust to lighting conditions and municipal needs; “smart grids” can carefully monitor electrical demand and tailor supply when and where it’s needed. We can also improve the driving experience in cities by applying smart technologies to reduce congestion and stress, increase economic activity, and make parking easier. Smart cities will also enable service providers to optimise their operations based on real-time conditions. For example, trash collection services can optimise their pick-ups to minimise wasted travel and provide better services to residents – all based on inputs from sensorequipped, connected garbage or recycling containers. ST’s role in evolving home and city is to provide the technology building blocks and development support for the creators of these new devices – whether they be evolutions of our existing ones or new devices that bring more comfort, convenience, security or entertainment to our lives.

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TECHNOLOGY

The Light Emitting Diode (LED) technology seems to be the finest solution of a rising demand for greener and more energy efficient products. While reducing the environmental strain on energy resources, the use of efficient lighting systems such as LEDs can be hoped to better environment, says Priyanka Sharma of Elets News Network (ENN).

LED Technology

Illuminating Smart Cities of India

ED lights are up to 80 per cent more energy saving than the traditional lighting like fluorescent and incandescent lights. 95 per cent of the energy in LEDs is converted into light and only five per cent is wasted as heat. In comparison, fluorescent lights convert 95

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per cent of energy to heat and only 5 per cent into light. LED lights also draw much less power than traditional lighting; a 36 Watt LED can replace 84 Watt fluorescent bulb to give out the same amount of light. Use of less energy reduces the demand from power plants and hence, decreases greenhouse gas emissions. The government-controlled Energy Efficiency Services Limited (EESL), set up in Feb-

ruary 2010, is rewriting the rules of the game -- bringing down prices of LED and creating awareness about lower energy consumption. In over two years, since it started distributing LED bulbs at less than half the market price, it has captured the major chunk of the lighting segment, already selling over 130 million units. In last one year alone, EESL has sold 90 million of the 150 million bulbs sold countrywide.

TECHNOLOGY

Use of LED in Smart Cities Ecosystem The Government of India has already prepared a list of 109 cities to be developed as Smart Cities. Among many of the new technological ideas proposed for these cities, the LED technology has emerged as an effective source of light with proper savings on the supply side. “Currently, more than 80 per cent of the market demand for LED packages is generated from the government sector and we want to help our current customers fulfil the quality, price and performance expectations of the government,” said Ita Lin, Chief Executive Officer of MLS India, a major LED components provider in India. “The aim of the government is to completely replace all incandescent bulbs in the country with LED lights in the next three years. This will provide huge business opportunity to the lighting industry,” said Piyush Goyal, the Union Minister of State (Independent Charge) for Power, Coal and New and Renewable Energy in a press conference. For that, the government has started National Ujala Dashboard which is an integrated, real-time, and web-based dashboard that dynamically refreshes at an interval of 15 second to display in real-time, number of LEDs distributed at national-level. This is achieved by aggregating real-time feeds from 12 states where Ujala is in force. The LED concept in smart city ecosystem can be used for few other technologies and will pave the pathway for innovation in the country’s development process. There is a wide range of LED industries supporting the smart cities initiative and this industrial association empowers the whole ecosystem. Jaipur, the Rajasthani capital city, for instance, has installed 320 LED streetlights along the Mahal Road, controlled by the network operating centre in the Jaipur Development Authority (JDA) headquarters. The streetlights are managed according to the lighting requirements through internet-based machine. After the current testing phase, 1,800 more smart lighting nodes will be installed in seven places – Bassi, Baran Padan Pura, Chandlai Lake, Sawai Gatore, Mahal Road, and two stretches in Vidhyadhar Nagar. When installed fully, the JDA hopes to save 70 per cent of its energy costs.

Udaipur recently rolled out a massive LED streetlight replacement. The city has obviated traditional high pressure sodium lights by replacing it with 35,000 LED streetlights. In addition, 2,500 LEDs were installed between light pole gaps for better vision. The city, moreover, aims to support the LED installations with solar backups. Udaipur Municipal Corporation in Rajasthan’s Udaipur city, formerly the capital of the

The LED concept in smart city ecosystem can be used for few other technologies and will pave the pathway for innovation in the country’s development process.

Mewar Kingdom, is the only city in the state that is providing an extra 10 per cent subsidy to individuals for setting up solar rooftops plants in their homes. Similarly, Nagpur is planning to replace 1.26 lakh sodium vapour streetlights with brighter and energy-efficient LED ones by 2017. The private agencies that will be given the contract to replace LED will be paid from the

energy savings that will come from replacing old lights and infrastructure. In Karnataka, the state government has decided to promote use of LEDs in urban and rural areas across the state to minimise energy consumption and reduce global warming. “We need to reduce electricity consumption by switching to LED from conventional bulbs and tube lights and promote modern lighting and switching system, which is environment-friendly,” said S C Khuntia, state’s Chief Secretary. It may be noted that smart cities use recent advancements in communications and digital technologies, data sharing and analysis, and intelligent design to make cities more livable, resilient, economically sound, and sustainable. Smart sensors and embedded devices - from street lights to power metres to traffic signals and beyond - work together with an open, connected infrastructure to create a distributed layer of intelligence that can save energy, streamline operations, and make citizens feel happy and safer. A successful smart city’s initiative relies on smart technology but requires leadership and vision. To reduce electrical demand, cities are moving a large percentage of 4 billion outdoor lighting fixtures toward LED technology. A longer lifespan of LED bulbs means lower carbon emissions. LED Lights last up to six times longer than other types of lights, reducing the requirement for frequent replacements. It results in using fewer lights and hence fewer resources are needed for manufacturing processes, packaging materials and transportation. LED bulbs can cut CO2 emissions by 50-70 per cent and when combined with smart controls, they can save up to 80 per cent of the energy usage. The Climate Groups’ LED lighting programme tested the low carbon lights in 10 cities all over the world, including Mumbai and Kolkata cities in India. Results proved successful, as LEDs helped in reducing cost, enhancing public safety, minimising light pollution and in making public spaces friendlier at night.

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INTERVIEW / ALOK KUMAR

We have taken our end customers through our journey without leaving them mid-way. That’s the beauty of VMware. we can help you to innovate further. In my view, the entire scenario is changing dynamically. Specifically, the virtualisation on cloud and stuff related to it. The customer has to be updated. With all these strategies, we are preferred at the market place. We have a very strong presence in the enterprise.

Unleashing The Virtual Reality: VMware We innovate our functional areas and be in sync with our end customers. Our company is still in our teens and we are the key emerging players with respect to smart cities says Sandeep Sehgal, Director - Government and Defense at VMware in conversation with Rashi Aditi Ghosh from Elets News Network (ENN).

ell us about your company’s presence in India.

We are a 19 year old company. We started with virtualisation and are maintaining the continuity in the same. The good part is we have been innovating our func-

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tional areas .Our team started with compute, reached storage and now dealing with device management. We have taken our end customers through our journey without leaving them midway. That’s the beauty of VMware. We do this so that we can always go back to our customers and tell them that we have innovated our product and

Tell us about some of your products that VMware has designed keeping Indian market in mind. From our product line point of view, we actually do not design area specific or country specific products. We are a layer that sits below the operating system and above the hardware. So this layers makes you independent and you can use it across the globe. So, we provide that obstruction layer. From product’s side, we do compute virtualisation through our product called Vsquare. We do storage virtualisation through our product Vscan. We do video network virtualisation and mobile device management through airwatch. The virtual desktop we provide is called horizon. These are the broad categories on which we offer our products.

What are your involvements in the Smart cities initiative? We are a part of many programmes that are launched by the finance ministry. We are a layer that is just below the application. Using this layer we are able to make the infrastructure agile and smarter. This has correlation with the central government projects. In a Smart city there are various applications like surveillance, smart talking, sewage and many more. We are a part of all these smart city Request for Proposals (RFPs). We are working with our partners. Nagpur city has gone to L&T and we are partner to the company. Pune and Chandigarh are the upcoming projects. We are the key emerging players with respect to smart cities.

SPECIAL INTERVIEW / TOM JOSE

Need To Skill People

As Per Industry Needs: Tom Jose Skill development in India should be in sync with the industry needs. It is important that workforce in Kerala state and the country as a whole should be at par with the international standards, says Tom Jose, Additional Chief Secretary, Department of Labour and Skills, Government of Kerala, in an exclusive conversation with Elets News Network (ENN).

ell us about Government of Keralaâ&#x20AC;&#x2122;s skill development

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What is the migration ratio in Kerala? What is the government doing for curbing this ratio? Migration is basically an economic phenomenon. People across the world are migrating so this is nothing new. People migrate in search of better prospects. I am not sure whether we would be able to curb it completely. However, self reliance is one way of keeping the population satisfied. Some amount of migration is done purely out of curiosity and better prospects. A migration that benefits both sides is important.

Can you share some of the initiatives of your department towards ensuring skill development?

initiatives.

In Kerala, we have taken several initiatives with respect to skill development because we find that the youngsters are really concerned about getting a job. We have now created a State nodal agency Kerala Academy for Skill Excellence. Our mission is to create a globally acclaimed workforce. The workforce in Kerala and India as a whole should be at par with the international standards. This is our strategic vision and to accomplish this we are going to create a strong network of institutions and centres. I believe the emphasis should be given on imparting sector specific skills to our youngsters so that they will be able to gain competitive advantage across the world. We are laying emphasis on imparting managerial skills as well. Attracting private institutions to your state is a concern, how are you handling such an issue? It is indeed a matter of concern. We are trying to understand the requirements for the private industry. Education has always been a concern for all governments but industries never played a role in the planning process. Due to this, there has always been a gap between job market and manpower supply. I believe the time has come to bridge this gap. We have to understand what industry wants from us. Once we understand what they want from us, we will be able to meet up their expec-

Everything comes from the market place. We are using this for delivering a product for the industry or the service to the customer. That is the objective and with this in mind we promote our traditional industries.

tations. They will also be able to get skilled labour as per their requirement.

Every region has its own uniqueness. Do you have any plans of promoting state specialised industry in terms of skill development and creating employment for the people? Tourism is something that Kerala is famous for and we also have some traditional industries. We certainly want to promote them. But it is important to keep industryâ&#x20AC;&#x2122;s needs in mind.

We have planned a programme called Skill Fiesta. We wanted to promote intermediate level jobs for the youths. Keeping this in mind, we started the skill fiesta last year. The next competition is coming up in Abu Dhabi and we are preparing participants for that. We wanted to make it a huge platform for youngsters where they can showcase their talent. This will promote intermediate level job and give an impression that blue collar jobs are actually good jobs. Right now everybody goes for white collar jobs but we want to tell people that blue is a cool colour. We are now budgeting it in our state budget. This year onwards we are setting up a team to have a continuous look at the study of the job market across the world. Number crunching is something that has not happened. So that is something which is important.

What are the sectors where the Government of Kerala is imparting training to the youth? Nursing, advanced technical training in oil sector, security management, teachers training, infrastructure, Ayurveda, hospitality management etc. are some of the areas that we are concentrating on. We are going to impart training in various sectors this December.

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CORPORATE INTERVIEW / RAJESH RAMACHANDRAN

Rolta India

Catering to Digital India Initiatives Rolta has established itself as a very strong player for providing out-of-the-box solutions with strong domain expertise, says Rajesh Ramachandran, the Joint Managing Director and Member of the board at Rolta India and International, in conversation with Elets News Network (ENN).

hat kind of products and solutions are offered by Rolta India Limited which contribute to the digital governance and smart and safe city projects. How Rolta is brining unique value to the digital initiatives of the Central Government?

Rolta’s unique value in the Smart City and Smart Governance segment is its field proven indigenous intellectual property that we have created over the years. Rolta’s unique combination of Geospatial, Engineering , IT and analytics which has been honed over three decades together with its 100+ field proven indigenous intellectual properties (IP), is proving to be invaluable in various initiatives in context of digital transformation, digital governance, smart city and safe city projects in India as well as globally. Today, Rolta has established itself as a very strong player for providing out-of-the-box solutions with strong domain expertise. We are proud to reveal that the expertise has enabled us to work with several governments on over 400 projects for smart cities and governance across the globe. We are excited to see a thrust in demand for smart governance and Smart City Solutions in India with many large RFPs coming out and we are highly focused to bring our value of indigenous IP and global expertise. Big Data is core to digital transformation and has become the top most priority across the Industries, to be relevant and successful in the digital economy. In recent years, India has leapfrogged in its quest to modernise and adopt the latest technologies. In fact, India is considered to be the global leader for IT technologies. The proliferation of internet and smartphone amongst the masses in India will undoubtedly usher in digital transformation. I believe India will be amongst the leading nations in adopting Big Data technologies and is likely to mirror the global trends being projected by leading analysts. Both the digital initiatives of government and enterprises would accelerate the growth of this market in India.

Kindly elaborate on Rolta India’s Big Data

56 egov / egov.eletsonline.com / NOVEMBER 2016

RAJESH RAMACHANDRAN \ CORPORATE INTERVIEW

Analytics expertise? How Rolta is helping organisations embark on an ROI driven Big Data transformation journey? Thanks to our significant investments and decades of thought leadership, Rolta is today uniquely positioned in the Big Data Analytics and digital transformation marketplace. Unlike many other IT programs, Big Data programmes are driven by Business groups and measured directly to the business outcomes. With its deep domain expertise of the asset intensive industries, unique combination of Engineering, Geospatial, IT and Data science driven analytics along with its own 250+ copy righted / patented IPs, Rolta has been helping organisations globally to define their Big Data analytics roadmap well aligned to their business outcomes as well as achieve faster and higher ROI through pre-built IP led solutions. Rolta’s Big Data Analytics solutions provide comprehensive solution for accelerating the

Often, large enterprises land up in complex business intelligence and reporting landscape through the proliferation of technologies and result of mergers and acquisitions. Consolidation of information landscape is critical for optimising the IT cost and to exploit the power of analytics for digital business. Rolta ‘SmartMigrate’ has established itself as a unique and powerful automation platform providing comprehensive, automated and cost effective solution for consolidation of databases, BI and reports and analytics applications. Similarly, effective Digital Asset Lifecycle Management is critical for both strategic planning as well as tactical maintenance especially in the Asset intensive industries such as Entergy and Utilities. Rolta’s in-depth experience of building Asset Information Management (AIM) systems of engineering assets and its wide IP rich solutions portfolio continues to bring tremendous value to both green field and brown field projects.

We are proud to reveal that the expertise has enabled us to work with several governments on over 400 projects for smart cities and governance across the globe. information and analytics maturity from ad-hoc to pervasive in weeks than years. They cover entire spectrum of organisation’s big data transformation journey - data discovery, data quality, consolidation and standardisation, integration, information management, advanced analytics and enterprise knowledge hub for business users on effective and real time decision-making. Rolta with its flagship product Rolta One View™ has been helping organisations to bring the 100x value of the data by contextually integrating all the three layers – Transactional IT systems data, unstructured data within and outside the enterprise and Operational / IoT systems such as SCADA, sensors, GIS and engineering systems. It consumerises the power of Big Data Analytics by providing Realtime, Diagnostic, Predictive and Prescriptive analytics combined with enterprise knowledge hub for every role in the industry which is paramount to digital business.

Rolta’s Big Data Analytics solutions have been successfully rolled out into several large Oil and Gas, Refineries, Petrochemicals and utilities companies globally. These solutions are proving significant value to our customers on their large and strategic digital transformation programmes such as operational excellence, supply chain optimisation, Integrated Refinery information Systems, digital utilities etc.

Does big data eliminate the need for data warehousing? Traditional Business Intelligence solutions relied of the creation of a centralised data repository or “Data Warehouse” (DW) to act as the “single source of truth” from which Business Intelligence could be derived. However, in today’s world of information overload, with the digital data universe growing exponentially – roughly doubling every couple of years DW can barely keep pace. Modern Analytics

solutions need to be highly flexible, scalable and have the ability to respond to the growing demand for real-time analytics. Such solutions not only need the ability to analyse the tradition structure data from IT systems but also need to handle the voluminous unstructured data created by humans, which could be residing on the Internet, as well as the humungous streaming data which is continuously being generated by sensors and IoT systems. Logical Data Warehouse (LDW) are inevitable. At Rolta we take a hybrid approach by combining the strengths of traditional data warehouses with Hadoop for Big Data analysis and a logical Data Warehouse tailored to leverage modern “In Memory” databases for realtime analytics. For instance, the Rolta OneView™ “Knowledge Model” combines the strengths of a traditional Enterprise Data Warehouse (EDW) with other Logical Data Warehouses (LDW) and is capable of handling humongous amounts of heterogeneous data at extremely high frequencies. One of the key distinguishing features is that it is built on platform agnostic architecture for supporting Big Data including streaming data from IoT systems, smart meters, sensors etc. As a result, we are able to fetch and transform data, in real time so that the data is fresh and the data linkage takes place only on a need basis without having to persist the data.

What challenges do companies confront in adopting Big Data Analytics? The challenges can be broadly categorised as: l Data and information landscape readiness: Organisations are still struggling to discover and define the right data, achieve required data quality and governance, consolidate their information landscape to exploit the power of Big Data analytics. l Business aligned roadmap : Defining well aligned business value engineering objectives and outcomes to justify the significant investment on the Big Data Analytics journey l Stakeholder ownership for effective implementation: Big Data projects needs top management commitment and internal champions to drive the mind-set, process maturity and governance and create the win-win value to various roles in the industry. This also includes considerable enablement and augmentation of technical and analytical skills.

NOVEMBER 2016 / egov.eletsonline.com / egov

SKILL DEVELOPMENT / DR SP KOCHHAR

Meeting Skill Development Demands, the Indian Way India has best trainers. We must use them to bridge the gap between the industry demand and manpower supply. We impart Indianised version of skill development to ensure relevant training based on required employment, says Lt. Gen. Dr SP Kochhar, CEO, Telecom Sector Skill Council (TSSC), in an exclusive conversation with Elets News Network (ENN).

ow Telecom Sector Skill Council (TSSC) is contributing to Government of Indiaâ&#x20AC;&#x2122;s skill development initiative?

We are trying to bridge the gap between the industry demand and manpower supply. For initiating this, we are churning out two categories of people -- employee and the entrepreneur. We, at our end, are trying to create required skills manually for the industry. We do third party assessment, but the technology way. According to the industrial sources, India will require more than 8 million skilled personnel across various verticals to match the growth of 15 per cent per annum of telecom sector -- the bedrock of digital economy. We have 563 technical colleges with active on social media presence .We have already created three skill centres in Chandigarh, Guwahati and Ambala. In these centresm we are into public private partnership. Here industries provide equipments and we provide training materials. Our training capacity today is 8 Lakh. In my view, we only lack trainers and researchers in our system. Under the current programme, TSSC will also train 24,000 trainers; collaborate with 500 training organisations and over 200 industry partners to cover the whole country progressively in next decade.

As per the recent updates Taiwan has approached you to sign a

58 egov / egov.eletsonline.com / NOVEMBER 2016

memorandum of understanding (MoU) with them, what is it all about? It delights me to inform you that we have already signed the MoU. They are interested in working with us because they want Indian trainers. I feel Indians are the best trainers in the world. They have come to us specifically for communication and electronics.

How do you see Indian telecom sector market in alignment with Urban employment? The job market is gradually picking up for telecom sector. There is some concern for certain sections in telecom sector because

service providers are upgrading very frequently. I believe, despite the scarcity, minimum 10 to 20 % employment is generated in every section of telecom section. Telecom service market alone is projected to grow $103.9 billion by 2020. Mobile economy is also projected to contribute anywhere between 6-10 per cent of Indiaâ&#x20AC;&#x2122;s GDP by 2022. For us the major concern is the lack of infrastructure in the inaccessible regions. Manufacture and ancillary services are the sector where telecom has less employment but in sectors like information security which includes analytics, Internet of Things (IOT), telecom has a future and acceptance. We are also developing a centre of excellence soon. It would be first centre of excellence based on Internet of Things (IOT).

What are your plans for skill development in rural areas? We use a complete Indianised version of skill development. We are planning to set up studios in metros where initially the trainer from remote areas ,having a grip on local lan, will join us, impart teaching and leave. Then we will take all the teaching content to the contact centre, not necessarily a stationed building but a moving vehicle. This vehicle will then travel to remote areas and students will be given practical training. After proper tests and assessments, the students are then sent for recruitments to the relevant industries.

3

2017

February 2017, New Delhi CONFERENCE | AWARDS | EXPO

SPECIAL FEATURE

Traditionally being known all around for agriculture, Haryana is today acquiring a new identity of being an IT hub and fast showing the way to others in implementing Prime Minister Narendra Modi led governmentâ&#x20AC;&#x2122;s favourite programme Digital India, writes Priya Yadav of Elets News Network (ENN)

Haryana â&#x20AC;&#x201C; A New

Emerging IT Hub of India 60 egov / egov.eletsonline.com / NOVEMBER 2016

SPECIAL FEATURE

o integrate the use of IT in public life and governance itself, the State e-Mission Team is playing a vital role. The e-mission team is playing an advisory role while ensuring that there is no duplication of efforts in multitude of departments while implementing IT goals in Haryana government, according to Munish Chandan, Head of State e-governance Mission Team (SeMT) in Haryana. The department of Electronics and Information Technology, Government of Haryana, has mandated the involvement of State e-Mission Team in the core tasks pertaining to conceptualisation of e-governance initiatives, business process re-engineering, preparation of DPRs, bid Process Management, Programme Management, Technology Management and Change Management. The SeMT team is working towards undertaking the ground work in providing an overall direction, standardisation and consistency through programme management across the state in implementation of IT/e-governance projects. Their support is taken for undertaking strategic planning, providing project consultancy, providing project implementation and post implementation support, facilitating setting up of project e-governance mission teams.

“One of the critical areas of SeMT is working on Mission Mode Projects like SDC, SWAN, SSDG, SRDH, CSC etc,” he said, adding that the state is focusing towards the de duplication of efforts and strengthening the infrastructure with regard to improving the cloud computing of the Data Centre and horizontal and vertical connectivity. He further elaborated that once the Core infra structure is strengthened, the service delivery to the common citizens would be much easier and there shall be a considerable reduction in footfall. “There are a multitude of new initiatives under Digital India services that we are playing a critical role in like the most recent and successful is the integration of DigiLocker in departmental services. Haryana is the first state in the country to implement the PULL mechanism for accessing documents in DigiLocker for 16 certificate based services,” said Chandan. Every citizen gets 1 GB of cloud space just on the basis of the Aadhaar number where the citizen can keep all important documents like Driving License, Marksheets, certificates, etc pertinent to the individual, he said.

There are a multitude of new initiatives under Digital India services where we are playing a critical role in like the most recent and successful is the integration of DigiLocker in departmental services Currently the state has made available SC/ST/ OBC/ Certificate, Residence Certificate, Rural Area Certificate, Income Certificate (for Education Purpose), Income Certificate for Other Purpose, Birth Certificate, Death Certificate etc on DigiLocker. “This is an effort towards the initiative of having a paperless environment and facilitates the citizen in having the documents in one place that need not to be downloaded and print outs taken to be appended with applications when required,” said Chandan.

Haryana presently has 83,500 people registered for using the facility of DigiLocker where as Maharashtra leads with 1.6 lakh users, the highest in the country. On the lines of the corporate sector where citizen feedback is feverishly sought and acted upon, the Government of Haryana is working on Rapid Assessment System (RAS) which allows the users of all government services to give their feedback. Chandan said the aim is “to maintain a healthy communication with the user, get his feedback and work upon it for better service delivery”. The Government is also working on GIS mapping in coordination with National Centre of Geo Informatics and SeMT is playing a critical role in this field. Further, we are working on many other initiatives like eSign, PMIS, etc. The Government is also spreading public awareness on e-initiatives through various modes. “In June, the Government of Haryana launched Digital India Outreach Campaign which was flagged off by the Haryana Chief Minister Sh. Manohar Lal Khattar from Panchkula,” said Chandan. “The campaign aims to create awareness about the Digital India programme and its major initiatives through various Point of Presence (PoP) like DeGS, CSCs, Panchayats, Schools, Colleges, Haats etc and increase uptake of citizen centric services.” It displays Government services like digital services by Community Service Centres, Post Offices, State Governments, Digital India Services – Aadhaar, DBTL, MyGov, Digital Locker, Digital Literacy, National Scholarship Portal, e Hospital, initiatives of BSNL, etc. For this, two special vans will cover approximately 840 locations in the state to spread awareness about Digital India. Also, thousands of people are learning about the initiatives through the activities of the van that sees Pre buzz- to mobilise the people for campaign, Communicator explains the objectives of the campaign and its benefits, invites audience to see the launch of Digital India video. Also, a Skit is conducted by Nukkad Natak team, the audience engaged with audio visual content, quiz sessions are conducted and gifts, pamphlets distributed even as government officials share information on respective services. It looks the SeMT is resolute to achieve the vision of the State and set new benchmarks in Haryana. It wouldn’t be exaggeration to observe that the IT & e Governance initiatives of Haryana government are setting a precedent for other States to emulate.

NOVEMBER 2016 / egov.eletsonline.com / egov

SPECIAL INTERVIEW / MOHAN LAKHAMRAJU

Get Trained in

Big Data and Analytics via Special Courses Big data and analytics is helping â&#x20AC;&#x2DC;Digital Indiaâ&#x20AC;&#x2122; initiative in a big way. Seeing the potential of Big data, Great Lakes Institute of Management offers many courses in this regard. Mohan Lakhamraju, Vice - Chairman and CEO, Great Lakes Institute of Management, in conversation with Elets News Network (ENN). Excerpts:

ive us an overview of Great Lakes Institute of Management.

Great Lakes Institute of Management was founded in 2004 by Padma Shri Dr. Bala V. Balachandran with a vision to make it the leading management institution in India providing quality education at an affordable cost and human capital for emerging economies. In 2014, Great Lakes was accredited by Association of MBAs (AMBA, UK) for its Post Graduate Programme in Management (PGPM) and Post Graduate Executive Programme Management (PGXPM) and became the youngest B-school in India to receive this prestigious international accreditation. In 2015, Great Lakes received the South Asian Quality Assurance System (SAQS) accreditation making it one of the few B-Schools in India to receive two prestigious international accreditations. Led by exceptional academic faculty, steered by an outstanding advisory council and buoyed by the international collaborations, Great Lakes, within 12 years has emerged as a top-ranked business school.

Great Lakes has been ranked No.1 for its Analytics programme by Analytics India, what kind of programmes do you offer in Big Data and Analytics category? Great Lakes offers three programmes in Business Analytics domain --- PGP-BABI (The Post

62 egov / egov.eletsonline.com / NOVEMBER 2016

Graduate Programme in Business Analytics & Business Intelligence), BACP (Business Analytics Certificate Programme) and CFRA (Certificate in Financial & Risk Analytics ). These programmes are offered by Great Lakes through its technology enabled online and blended learning platform called Great Learning. PGP-BABI, offered at Chennai, Gurgaon, Bangalore, Hyderabad, Mumbai and Pune, is a 12-month programme that helps participants develop business and analytics competency through the use of real life case studies and hands on training on relevant tools, that makes candidates industry ready for business roles in analytics. The programme is a blended learning (classroom + online) management programme for working professionals. BACP enables participants to gain an in-depth understanding of analytics techniques and tools that are widely used by companies globally from their homes without any location constraints. It is an online learning programme. Participants are expected to take nearly six months to complete this programme which involves 160 hours of learning comprising about 100 hours of self-learning, 40 hours of mentored learning and another 20 hours of assessments. CFRA is a highly specialised programme designed for professionals working or aspiring to work

MOHAN LAKHAMRAJU \ SPECIAL INTERVIEW

in banking and financial institutions in the area of financial and risk management. It helps them gain the conceptual and practical knowledge required to assess and manage risk across various metrics and comply with various regulations.

What is your view on Big Data and Analytics? There is a substantial change underway across the business world in terms of how decision making happens across the board. The earlier way of experienced managers and leaders taking decisions based on their experience and intuition is giving way to data-driven decisionmaking. This is driven by a few factors: Availability of Data: Since all business processes have become technology enabled through the use of systems like ERPs, CRMs, etc, it has become possible to record data about every aspect of these processes. Thus, it has become possible to take data driven decisions which was not the case earlier. Explosion of Data: Because everything is recorded, the data volumes have exploded leading to the term ‘Big Data’. The rapid adoption of mobility around the world has led to an explosion of devices that record data. Going forward, with new technologies like the ‘Internet of Things’, even non-computing devices are now generating data, which is increasing data volumes by orders of magnitude. Scalability: Earlier business analysis techniques and solutions have not been able to cope with the defining characteristics of Big Data such as its volume (size), velocity (fast rate of new data creation), veracity (accuracy and validity of all data is not assured) and variety (relational, text, image, video, streaming, social, etc) Proven Impact: Now there are many examples and case studies of the impact and value created by data driven decisions. This is resulting in wide spread adoption of Big Data and Analytics. We believe that data-driven decision-making is a fundamental shift in how the world works just like usage of computers and technology changed the world over the past 20 years. This will impact and disrupt all sectors of business as well as governance at every level over the next decade.

Big Data and Analytics is the key to e governance, how are your

courses helping the ‘digital India’ initiative of the government? Governance by definition involves and impacts large number of people. Therefore, most aspects of governance will end up having to deal with Big Data and will require Analytics to make data driven decisions. To do this, a large number of skilled and qualified manpower will be needed by the government as well as the private sector vendors and consultants that the government employs to undertake its various initiatives. Great Lakes programmes are contributing to the “Digital India” initiative by developing skilled and qualified manpower. The working professionals that are taking our analytics courses are working at a large number of leading Indian and MNC corporations, many of which are working on projects for the Indian government.

almost the entire citizen interface with the government is digital. Once a digital medium is used for the delivery of all services and governance, this will result in the creation of a large volume of digital information which would require Big Data and Analytics to manage and analyse. This would make it feasible to take data driven decisions. Usage patterns of different services and effectiveness of various governance initiatives could then be measured and analysed which will help in better governance, better accountability and more efficient use of public resources. For instance, decisions on number of staff, number and location of offices needed etc. to implement a certain government initiative such as a land reform can be predicted using Big Data Analytics instead of being found out through trial and error. Patterns in tax filings

Great Lakes programmes are contributing to the “Digital India” initiative by developing skilled and qualified manpower. The Great Lakes Business Analytics Programme has been ranked No. 1 in the country by Analytics India magazine. Over 2,000 professionals have already undergone our yearlong programmes and made career transitions into Analytics and Big Data. Further, Great Lakes can organise special learning programmes in Analytics and Big Data for various arms of the government.

Big Data and Analytics are also used in building up Smart Cities in India, what are your views? While the phrase smart cities is used in a variety of contexts meaning different things at different times, one of the key aspects of smart cities as is that there would be ‘smart’ governance and provision of various public services. ‘Smart’ by definition, implies the use of technology extensively in governance processes that hitherto have been done provided in a very manual and cumbersome manner. ‘Smart’ also implies a digital approach to service and governance delivery as is done in advanced smart cities like Singapore where

and compliance can be detected and defaulters automatically flagged. These are just a couple of thousands of potential cases where Big Data / Analytics can help in building smart cities. Thus, not only do Big Data and Analytics have a role to play in building smart cities but also it would be one of the core foundations on which smart cities can be built.

What new courses are in the pipeline as far as Big Data and Analytics is concerned? The CFRA is a new programme that has just been introduced. It is our attempt to create a high-end sector focused programme that serves a very specific need in a specific sector. In the future, we may launch more sector specific programmes. We are also developing a programme on Big Data Analytics that is much more technical and intended for early career professionals who would be implementing Big Data technologies. In future, we plan to launch more advanced programmes in areas like Machine Learning and Artificial Intelligence.

NOVEMBER 2016 / egov.eletsonline.com / egov

HARYANA / CM DASHBOARD

Haryana-Marching

Ahead via CM’S e-Dashboard Haryana, the state known for its agriculture and manufacturing industries, appears to be embracing innovative methods in administration as well. Inspired by e-dashboard technology’s success in Andhra, this state has also adopted it to administer services and schemes in a better way, examines Elets News Network (ENN).

lectronic dashboard, or e-Dashboard is a tool to summarise data about a business or other institution. With the help of graphs, charts, and ‘gauges’ that are linked to live or archived data and located on a single webpage, a viewer of an e-dashboard can quickly see progress and potential problems emerging in the day-to -day or long-term operations. After Andhra Pradesh’s success, Haryana has also started using e-dashboard since last year.

64 egov / egov.eletsonline.com / NOVEMBER 2016

The dashboard is accessible to Chief Minister’s office and the government organisation whose KPIs are being monitored. Haryana CM’s e-Dashboard Launched last December by Chief Minister Manohar Lal Khattar, the e-Dashboard is meant for monitoring key parameters of various departments and online services to ensure

effective delivery of services and provide effective mechanism for bringing transparency. It has been mainly introduced to improve the efficiency of the departments and remove delays in service delivery through monitoring at the highest. It is hoped the application will not only plug the loopholes of the system, which leads to corruption, but also keep a check on the exercise of discretion. “With maximum automation and reduced human interface, we could weed out corruption from all levels,” said the Chief Minister in an official communiqué issued. To begin with, 134 key performance indicators (KPIs) of 13 online departments and 83 offline KPIs of 14 departments have been incorporated in the dashboard. The KPIs could be any Government to Consumer (G2C), Government to Government (G2G), Government to Employee (G2E) or Government to Business (G2B) service. The dashboard is accessible to Chief Minister’s office and the government organisation whose KPIs are being monitored. The nodal officers have already been provided with the password whereas the administrative secretaries of the concerned department would soon be provided the same to access the application developed by Haryana’s IT Department and National Informatics Centre (NIC). The e-Dashboard application is fully automated and integrated with departments which have electronic database and applications. The 13 online departments or services whose KPIs have been incorporated in the dashboard are Revenue (land records, citizen certificates, court cases), centralised file movement system, CM announcements monitoring system, health, Haryana Urban Development Authority (HUDA), Public Health and Engineering, Social Justice and Empowerment, Transport, Finance and Education (secondary). In case of departments which do not have computerised backend database of services, they are required to manually feed data into the e-dashboard at regular intervals till they computerise their data base and services..

LED / ITA LIN

MLS India

Shimmer in LED Market The Indian LED manufacturing market is so volatile that every few months there is a downward revision of prices but upward revision of performance. We are here to address all these of our customers to make them more competitive, says Ita Lin, Chief Executive Officer, MLS India, in an interview with Elets News Network (ENN). Excerpts:

hat is the significance of “MLS India” in this fast changing LED market in context of India?

MLS India has been set up with the intent of promoting our LED package business. Currently, the focus is on promoting our range of low, medium and high voltage LED components. We promote ourselves as a partner to those who participate in various government tenders. We have full-fledged research and development support capabilities with a Chief Technology Officer who supports our customers with technology, design and validation inputs to optimise cost and to differentiate our offerings from other players in the market. Currently over 80% of the market demand for LED packages is generated by the government sector and we want to help our current customers fulfil the quality, price and performance expectations of the government. We want to work hand in hand with our partners and have the ability and agility to respond to their ever changing needs at the speed at which they demand. The Indian LED manufacturing market is so volatile that every few months there is a downward revision of prices but upward revision of performance. We are here to address all the requirements of our customers to make them more competitive in the market.

When did your company start operations in India and what all areas have you covered till now? We started India operations in January 2015. Though MLS has huge experience in finished goods and has presence in various geographies across the world, we have deliberately kept our focus on LED components so that we can tailor our approach to the Indian requirements and help our customers achieve their goals.

You follow B2B model of business here in India, any plans to launch retail shops here? Initially, we had plans to promote our finished goods brand called Forest Lighting in India. We wanted to launch our B2C business at some stage. We have just acquired the con-

66 egov / egov.eletsonline.com / NOVEMBER 2016

ITA LIN \ LED

sumer lighting business from Osram (now referred to as Ledvance) but at present, we are awaiting approvals from German and the Chinese governments. Acquisition of Osram is a big investment for us and post- approvals we expect to start consolidating both the businesses. As you know Osram has been doing business in India for 15 years and it has extensive retail network. We expect to derive a new business plan and model for the Indian market encompassing the synergies of both MLS and Ledvance. But there is no guidance on this from the management at present.

How prepared are you to set up manufacturing units in India? We are also trying to advocate Mr. Modi’s “Make in India” initiative and set up our own facility unit here in India. Ledvance already has its own facility in Kundli (Haryana) and this was designed and set up based on the guidelines and processes followed by Osram in Germany. At present, the focus is on maintaining the status quo at this factory. After the consolidated business plan is revealed, we will work towards implementing those strategies. Perhaps, we will need to re-think about the LED supply chain and evaluate optimisation strategies to compete in this aggressively priced

connected and extremely productive cities that will take India into the future. Efficient LED technology, smart lighting and customised user-experience would be very important parts of these cities. Personally, I believe that if you think about the actual requirements of smart cities, you will realise that sensor technology will play a very important role there. Depending on how the demand is created, we may think about manufacturing sensor packages in a very big way. Sensing requires a lot of infra red packages which are quite similar to LED packages

The Indian LED manufacturing market is so volatile that every few months there is a downward revision of prices but upward revision of performance. market. In the past, Ledvance was focussed only on CFL and though they had started to manufacture LED products in a small way, that was not really optimised for today’s cost conscious LED market.

India is currently focusing on smart cities, do you think LED technology can help in achieving this target in some way? The concept of smart cities will have a huge impact on the way we look at India in the future. They will be modern, energy-efficient,

– a technology that we are very familiar with for the last 20 years. It is very easy for us to shift part of our production from China to India if the demand here is big enough.

In India there is huge gap between demand and supply, what are your views on that? Currently in India, there is only the assembly for LED lighting products since most of the components are brought from China. The market price of a bulb is still Rs. 70 but the tender price for the government is Rs. 38. I think Rs. 70 is

quite low already. It is the lowest in the world and I am sure no other country has a one dollar (US) bulb. Therefore, if the demand keeps increasing, I suppose that it would attract more companies to invest in India for manufacturing. With initiatives like Make in India, a lot more focus is being brought to bear on indigenously developed parts but it will take a humongous effort on the part of the government and industry bodies to slowly move to completely “Made in India” products, especially in the LED domain. Infrastructure, policies, taxes, transport, red-tape… the list is endless. All this will have to be overhauled, upgraded and made investor friendly to really promote Indian supply chain. There is no dearth of talent, funds or ideas in India, it just needs the right support from the government to bring about a sea change.

Keeping in mind the Indian market what kind of new products and innovations you plan to launch soon? Right now our focus is on automotive. For that we need permission from automobile makers. We have also initiated LED outdoor signage products but the uptake is slow as we expected. We are going to focus more and more on LED applications, for example, commercial lighting, smart lighting, monuments lighting, decorative lighting, lighting for security, etc. In India, we have got a lot of remarkable monuments that can be made more beautiful with the right lighting. Many companies are focusing on these projects, Osram is focusing on lighting stadiums and other buildings also.

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SPECIAL STORY

The Karvy Group

Playing Key Role in Nation Building Karvy is one of India’s largest and most respected integrated services group, covering a diversified Business to Business (B2B) and Business to Consumer (B2C) activities.

tarted in 1982, Karvy soon became a financial services powerhouse. It has now diversified into a multi-service behemoth. The group specialises in areas such as e-governance, telecom, banking, high-end contact and call centres, system integration, market research, data analytics, financial services, including investment advisory services, stock broking, real estate broking, alternate investment funds, and non-banking financing. It also deals with advisory and brokerage services in commodities’ future, currency derivatives, interbank forex broking, wholesale and retail debt market broking, wealth management, registry and shareholder services to corporations and mutual funds, insurance repository services under insurance regulatory and development authority, depository participant services, central record keeping agency services for Pension Fund Regulatory and Development Authority, Renewable Energy (especially Solar Energy), e-Commerce, etc. Today, it ranks amongst the top five in most business segments. Karvy has also diversified into exciting new-age business segments like data analytics, alternate energy and e-commerce services. Karvy, which employs over 26,000 people with over 1,300 offices in 600 cities across India, has footprints in the Bahrain, Dubai, Malaysia, the Philippines and the US. Karvy’s philosophy and vision revolves around providing all its stakeholders a promise of a more wholesome future for the country enshrined in its principle of ‘Keep Growing’. It

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has won many awards and accolades to its credit as testimony to this commitment. One of the reasons for the Karvy’s growth has been its belief in embracing the latest technologies and the group has a very strong competence in IT and other emerging technologies. Karvy is actively involved in the Skill India and Digital India mission with initiatives for smart city projects, e-Governance, urban infrastructure, IT and Information Technology

enabled services, smart transportation, smart lighting, healthcare, tele-medicine and skill development in various parts of the country including Uttar Pradesh. In Uttar Pradesh, Karvy has a total of 48 branches and 75 franchised offices, with an active 500-seater capacity Mega Call Centre for the state government. This call centre ensures that every beneficiary derives benefits out of Government schemes by constant feedback. Karvy provides employment to around 2,000 people in Uttar Pradesh and around 30,000 people across the country. Karvy carried out the Socio Economic and Caste Census, on tablet PCs, in 46 districts of Uttar Pradesh, with a field force of 60,000. It was also actively involved in the preparation of the National Population Register across the state. Karvy has also been associated with the distribution of LED bulbs in various districts of Uttar Pradesh, under the DELP scheme of the Central Government. Karvy is acting as a Flexi Partner with the Uttar Pradesh Skill Development Mission (UPSDM), running Skill Development centres in five districts. In its e-governance vertical, Karvy provides Aadhaar enrolment, PAN Cards application scrutiny and processing, filing of e-TDS returns, PRAN, etc. In addition to being associated with the National Registrars, Karvy is also working through the State Registrars (UPDESCO and UPECL) and is the largest Aadhaar enrolment agency in Uttar Pradesh and in rest of the country. In Uttar Pradesh, Karvy is committed to growing its presence by investing substantially in technology and people. From a total strength of 2,000 people, it proposes to increase it threefold in next three years to 6,000 people. Karvy intends to diversify its activities even further and be present at every taluk-level and participate in the socio-economic growth of the state.

Data Analytics Market Research Currency Derivatives Insurance Repository Solar Power

No. : INZ000073335 MCX: 10775, NCDEX: 00236, NMCE: CL0268

SMART CITIES / GUY PERRY

Essel Group

Working to Make Smart Cities Dream Come True Essel Group, a front runner in the Smart City mission which is working closely with the government to develop 109 smart cities, can help in shaping overall vision for a place that is based on the well being of people. We work on the overall strategy of how to make a city better place, says Guy Perry, President – Cities & Strategy, Essel Infraprojects Ltd., in an exclusive interview with Elets News Network (ENN).

useful but sometimes we also have to take an overview. When we plan new districts, we encourage people to actually work and create a self policing environment, create an environment where they are going to have a balanced life. Community engagement is important but we look deeper. We look at how do we help people’s well being, how can we create a safe environment for them. We give them what they want, but we also give them what they need.

ow Essel group is contributing to the Government of India initiative of smart

cities?

I am overseeing the smart city project. We go from the overall strategy of how to make a city better. We focus on the well-being of people and then try to provide all the different services and technology that are fundamental to that. Planning a city, planning a neighbourhood, building the roads, creating smart streets which we already are in the process of doing in Pune whether it’s water systems, power distribution, generation, clean power, we are actually able to provide all of these. Probably, what distinguishes us is that we can do everything to the degree that is necessary. But we can also help in shaping overall vision for a place that is based on the well-being. Ultimately, that is what cities are supposed to be for.

Which cities and states Essel group is focusing on for Smart Cities initiative of the government? We are actually working on many different cities and in many different states, we are working on different aspects of our services. So we are focusing on water in some states, electricity in some states. For example, in Pune we are working on the upgrading of the streets. We are trying to work on that through our local partners and then we will see how we can amplify that in other cities throughout India. There is so much

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There are a lot of challenges in building smart cities, what kind of challenges are you facing and providing solutions for Smart Cities?

to do in India. We are trying to do best in India, set the barometers as high as possible and hopefully others will follow the suit because there is plenty of work to be done here. There are endless number of streets that need to be worked upon. It’s not just the big highways but it’s actually the streets that are going to touch people’s lives day in and day out. There is an unlimited demand for the services we can provide.

Where do you see citizens’ role in building Smart Cities? It involves their participation in terms of what their wishes are. Often their wishes are very

There are innumerable challenges. Right now, cities don’t have the capacity to absorb the kind of traffic that is generated or will be generated in future. So then it raises the question that the kind of vehicles being produced for India are the right vehicles or not because there is no magic bullet where we can increase the traffic flow down the street. There is no technology to do that. Maybe we can work with Indian companies perhaps with international partners, to come up with a new generation of vehicles, that is appropriate for the setting or actually create cities where instead of having to take five or six trips a day in your car, you only need one or two. And that’s the real solution because other solutions in a democracy are not going to happen. I think we need to be serious about these challenges. We need smart solutions and for that we need deeper thinking.

INDUSTRY INTERVIEW / VIJAY SHEKHAR SHARMA

Paytm Banks to Become a

Reality Soon Uttar Pradesh Chief Minister Akhilesh Yadav recently conferred Yash Bharti awards upon 73 noted personalities in diverse fields, including social work, sports and literature. One of the recipients, Paytm Founder & CEO Vijay Shekhar Sharma, in an exclusive interview shares his companyâ&#x20AC;&#x2122;s plans with Arpit Gupta of Elets News Network (ENN).

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VIJAY SHEKHAR SHARMA \ INDUSTRY INTERVIEW

ow do you view getting appreciated by the Uttar Pradesh government with Yash Bharti award, one of the most coveted state award?

I feel very good that the Uttar Pradesh government has chosen someone from the IT and start up background for this award. Only a young CM like Akhileshji could select such a person. I am from Uttar Pradesh. Whenever I give speeches and tell them that I am Hindi-speaking, people get surprised because in technology field people generally speak English and come from a different background but I feel it is not necessary.

Paytm has brought revolution in digital and mobile banking. What is your plan for Uttar Pradesh in this segment? UP is one of the few states which has a tremendous opportunity for financial inclusion and through mobile technology we believe, we will be able to bring our bank and former

financial services to a large segment of people. For 2020, our target is that UP should not lag behind in financial inclusion in comparison to other states. Instead, it should achieve 100 % financial inclusion.

You started from mobile banking, now paytm has touched almost all the sectors. Do you think you will be able to achieve the target you have set for 2020? It is quite possible because Indians are focusing on internet and digital world through smart phones and the early acceptance of consumers with one app can expand to other categories. We believe that we are a transaction platform. Like on google you can find any website, on Paytm you can transact everything. I do believe that with the kind of demography and the penetration of smartphones we are seeing it is very much possible.

How prepared are you to face security challenges? One of the things which we have learned is

that technology companies like Paytm have the biggest risk of security and safety. It is not only about how your servers are kept, it is how gullible your customer is because a lot of people pretend to call on behalf of banks, take their OTPs. We have been able to take that as a problem and built bottom up solutions for India which we believe can be a solution for the world as well. I am very proud of what our team is building.

There is a huge competition in the Indian market, how do you perceive it? I think the opportunity in India is so huge that instead of rivalry, I believe, everybody has to contribute to the ecosystem. It cannot be a few companiesâ&#x20AC;&#x2122; game.

UP has tremendous opportunity for financial inclusion and through mobile technology we will be able to bring our bank and former financial services to a large segment of people. In alignment with the digital India, what is your contribution to different sectors like health, education, governance etc.? Connectivity and financial services are the two basic fabrics of anything you want to deliver. And then come information, communication and health. We are building the foundation platform. We are investing in these companies, bringing such products on our platform. So right now we are focused on payments. Not just healthcare and education, we are also talking about farming, rural focus applications there.

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