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Live Webinar
Conflict Management and Dealing with Difficult People Instructor:
Marna Hayden
Date:
Thursday, October 9, 2014
Time:
10:00 AM PDT | 01:00 PM EDT
Duration:
60 Minutes
Location:
Online
Register Now
"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."
Overview: This webinar will highlight the basic areas which need to be addressed regarding the safety and security of your employees and your company. It will also cover topics for consideration in your Employee Policy Manuals, Safety Manuals, Procedural Manuals and Crisis Manual.
Areas Covered in the Session: l l l l l l l l l l
Understanding the nature of conflict Types and sources of conflict Utilizing internal complaint procedures Rules of conduct Separating facts from interpretations Separating the people and the problem Listening concepts and why people do not "hear" Using varying techniques to resolve conflict Dealing with aggressors, underminers, unresponsive people, egoists, whiners, complainers, etc. Avoiding procrastination and taking action
Who will benefit: l l l l
Human Resources professionals and administrators Trainers Employee Relations Specialists Supervisors and all levels of management
Instructor: Marna Hayden President, Hayden Resources, Inc. Marna Hayden is founder and president of Hayden Resources Inc. She has 30+ years in the field of human resource management and is certified as a senior professional in human resources (SPHR). Hayden Resources Inc. provides management and human resources consulting and outsourcing services to small businesses and nonprofits, and specialized services and training to larger organizations. Hayden has held senior offices in the banking, retail, and service industries and is an adjunct faculty member for DeSales University. ....more Suggest Topic More Webinars Click here to Register www.TrainHR.com 161 Mission Falls Lane, Suite 216, Fremont, CA 94539, USA. Phone: +1-800-385-1627 or Fax your PO to: 302-288-6884 If you do not wish to receive this training alerts from TrainHr.com Click Unsubscribe