Elevate AZ | April 2016 by Elevate AZ

National Bank of Arizona®

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DESERT BISBEE PARADISE BOUND Omni montelucia proves it’s a local treasure

SPRING 2016

Former mining town is alive and kicking

OUR CLIENTS HAVE RATED US AMONG THE TOP BANKS WE HAVE THE HONORS TO PROVE IT! 31 Greenwich Excellence Awards in Banking for 2015

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National Bank of Arizona®, as part of Zions Bancorporation, was recognized in a study conducted by Greenwich Associates as being among the nation’s top financial institutions in fourteen national and five regional categories in middle market and small business banking. The study was based on interviews with over 28,000 businesses with sales of $1 – 500 million across the country. Only 48 banks of the 600+ eligible banks evaluated were recognized for Excellence in Banking.

We provide comprehensive financial solutions, innovative technologies and award-winning service. Our dedicated team makes banking more convenient and efficient by providing the support you deserve so you can do what you love. A division of ZB, N.A. Member FDIC

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in this issue

Bisbee's storied past is reflected and retold through unique exhibitions at the Bisbee Mining & Historical Museum.

DEPARTMENTS 02 @NB | AZ What’s happening at National Bank of Arizona

06 AZ Works Protect & Serve Arizona DPS plays crucial role across the state

08 Arts & Culture Shifting Gears Artist reimagines the shape of objects

10 trailblazers Ship Shape Downtown Phoenix embraces sustainable living

FEATURES

16 Grand Success

Grand Canyon University’s achievements are impressive and trendsetting

22 Desert Paradise Omni Montelucia proves it’s a local treasure

28 Bisbee Bound

12 Food & Drink Warm Welcome

Former mining town is alive and kicking

Finding home and family in the restaurant business

30 Experience AZ A moment in Flagstaff

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PUBLISHER National Bank of Arizona PROJECT EDITOR Rhonda Hoffman, rhonda.hoffman@nbarizona.com INTERACTIVE MARKETING MANAGER Molly Scott, molly.scott@nbarizona.com

EDITORIAL DIRECTOR Michelle Jacoby, michelle@pb-jcreative.com CREATIVE DIRECTOR, PB+J CREATIVE Pamela Norman, pnormandesigns@me.com PRODUCTION MANAGER Chris Adams, cwadams@me.com CONTRIBUTING WRITERS Sally J. Clasen, Bruce Farr, Leigh Farr, Debra Gelbart, Jake Poinier, Susie Steckner PHOTOGRAPHER Mark Lipczynski, mark@marklipczynski.com

Elevate AZ magazine may contain trademarks or trade names owned by parties who are not affiliated with National Bank of Arizona, Zions Bancorporation, or its affiliates. Use of such marks does not imply any sponsorship by or affiliation with third parties, and National Bank of Arizona does not claim any ownership of or make representations about products and services offered under or associated with such marks. Articles are offered for informational purposes only and should not be construed as tax, legal, financial or business advice. Please contact a professional about your specific needs and advice. © 2016 ZB, N.A. All rights reserved. A division of ZB, N.A. Member FDIC

NATIONAL BANK OF ARIZONA® Corporate Center 6001 N. 24th St. Phoenix, AZ 85016 602-235-6000

PB+J CREATIVE content + photography + design 602-821-9164 pb-jcreative.com

ON THE COVER

Thanks to a $1 billion investment from capital markets, Grand Canyon University is experiencing unprecedented growth, from enrollment and housing, to infrastructure and technology. Find out more on page 16. Photo by Mark Lipczynski

ATIONAL BANK OF ARIZONA® has been named No. 1 Bank by Ranking Arizona, the largest business opinion poll in the state. It is the 13th time the bank has taken the top spot in the popular poll. “National Bank of Arizona is very proud to be selected the No. 1 bank in Arizona,” says NB|AZ spokeswoman Joanne Gann. “We are committed to providing excellent customer service to our clients and serving as good corporate citizens in our communities. The Ranking Arizona honor, year after year, is a testament to that commitment.” Ranking Arizona participants vote for businesses based on the quality of product, service and who they would recommend doing

“National Bank of Arizona is very proud to be selected the No. 1 bank in Arizona.”

business with in the state. Their responses are assembled and ranked according to their total number of votes. The opinion poll has grown in popularity over the years, with businesses across all sectors vying for the coveted No. 1 ranking. Banking customers have consistently and overwhelmingly cast their votes for NB|AZ. NB|AZ has been serving Arizona for more than 30 years and operates 65 branch locations in 47 communities. The bank has built its reputation on providing local expertise and delivering

an unwavering commitment to exceptional service. The full-service community bank offers unique business and personal financial solutions that help customers manage and grow their bottom line. NB|AZ is also committed to serving nonprofit banking needs, helping support this vital sector of the Arizona community. As part of its commitment to customers, NB|AZ also works to tell client stories and celebrate client successes through its ElevateAZ magazine and Arizona Business Today production. susie steckner

monumental honor NB|AZ earns top rating in business opinion poll

Monument Valley, Arizona

Investing in Community THE COMMUNITY REINVESTMENT ACT, enacted by Congress in 1977, is intended to encourage depository institutions to help meet the credit needs of the communities in which they operate, including low- and moderate-income neighborhoods consistent with safe and sound operations. National Bank of Arizona works to meet its requirements under the CRA by partnering with many nonprofit agencies within our communities. Coconino County Community Services ACCION Community Housing Resources of Arizona Habitat for Humanity Central Arizona LISC Phoenix Trellis, Inc. Housing Authority of the City of Yuma Arizona Housing Alliance MesaCAN

Habitat for Humanity Central AZ

Maryvale Revitalization Habitat for Humanity Central AZ is one of many nonprofits supported by NB|AZ.

AWARDS

And the ADDY goes to…

Phoenix Revitalization Corp. UMOM Arizona YWCA Own It Program International Sonoran Desert Alliance

in good taste In October, NB|AZ will host its 10th annual Taste of the Biltmore event at the NB|AZ Corporate Center located at 6001 N. 24th Street in Phoenix. The bank’s signature food and wine event features the Valley’s top restaurants and chefs in support of NB|AZ Charities. Last year’s proceeds benefitted the Arizona Fallen Firefighter Memorial and NB|AZ Charities. Ticket information and event details are available at tasteofthebiltmore.com. Admission includes complimentary valet parking.

Spring 2016 | ElevateAZ.com

For the second year in a row, NB|AZ took home two ADDY Awards for ElevateAZ magazine. The Winter “Connected Oasis” and Spring “State of Giving” 2015 issues received awards in the Magazine Design category, which recognizes exceptional design, from cover-to-cover. Conducted by the American Advertising Federation, the awards program rewards the creative spirit of excellence in the art of advertising.

NEDCO

UPCOMING

growing our economy GPEC lays the groundwork for a brighter future

Chris Camacho, Executive Director of GPEC, says Greater Phoenix is "the greatest place in the country to be now."

F YOU’VE EVER wondered why mega companies like Amazon, Intel and PayPal plant their roots in our desert region, chalk it up to the tireless efforts of the Greater Phoenix Economic Council (GPEC). For more than 25 years, the nonprofit has been committed to recruiting high-caliber companies from around the world to Greater Phoenix with the ultimate goal of creating quality, top-salaried jobs in the region. “We drive the strategy on the regional economy, which is inclusive of 23 cities in Maricopa County along with 170 private sector companies in a public-private partnership. The goal is to grow and support the expansion of high-wage jobs and capital investment,” says Chris Camacho, Executive Director of GPEC.

Having recruited 525 companies to Greater Phoenix—resulting in 100,000 new jobs, $11 billion in capital investment, and $3.3 billion in payroll to the region— GPEC continues to attract the best and the brightest. In the current fiscal year, the organization has been instrumental in bringing 31 companies and 5,700 jobs to the region. To welcome new business executives to the market, GPEC partners closely with local companies. National Bank of Arizona works with the organization to ensure a smooth transition for new businesses settling in our region. “National Bank of Arizona is a close partner and has been active

in interacting with clients that are in the process of evaluating Greater Phoenix for investment,” says Camacho. In addition to recruiting new businesses, GPEC works closely with local communities to build job training programs and other support mechanisms to make the local market more competitive. “We have a community partnership program in which our team routinely goes out with each of the 23 communities and we help them identify infrastructure needs, employment center building needs, and real estate product needs to ensure that they’re ready to compete for new industry,” says Camacho. Companies seeking to expand or relocate are looking at Greater Phoenix because of the metro area’s growing labor force, he continues. “We’re one of the top markets in the western U.S. for talent,” Camacho says. “Companies are looking to access a growing labor pool with great university access, and the two-year technical capabilities of our market tied to the community college district.” In recent years, Camacho says the companies most active in relocating to Greater Phoenix have been in the health care, technology and financial services sectors. He looks forward to building new partnerships with a wide range of industries. “Greater Phoenix is a high-growth market, we have a diverse population base, and we’re between California and Mexico, which have large economies," Camacho says. "So from a supply chain perspective, we’re very interesting to major manufacturing operations.” leigh farr

E S & T C E T PRO

RAFFIC STOPS. Narcotics investigations. Bomb disposal. Border security. The list goes on and on for the Arizona Department of Public Safety (DPS). Every day, the agency’s troopers and detectives play a vital role in keeping Arizonans safe, whether it’s patrolling remote highways, investigating crimes, or providing critical aerial surveillance. The Arizona DPS includes more than 2,000 employees, with about 1,200 sworn officers, and 800 professional or civilian staff, says Raul Garcia, a public information officer with the agency. The majority of the sworn officers are uniformed troopers, many of whom patrol our highways and are the most recognizable face of the agency. Every day, these troopers are called on to do everything from traffic enforcement, to keeping construction zones safe, to assisting motorists in need. Beyond highway patrol, however, DPS officers have an all-encompassing range of responsibilities, and the depth of their work goes much deeper with such specialized divisions as criminal investigations and technical services. The criminal investigations division provides statewide criminal investigations, specialized enforcement activities, and highrisk tactical response in support of other federal, state, tribal, and local agencies. Their investigative

responsibilities include narcotics, organized crime, gangs and human trafficking. The technical services division is responsible for providing scientific analysis and criminal justice support to Arizona’s criminal justice agencies. They oversee the state’s crime lab and fingerprint identification bureau. The agency is at work day in and day out making an impact across the state. Consider this sampling of incidents: → Troopers and detectives are called to the scene of a deadly crash in which a driver struck a motorcyclist in the north Valley. The driver is combative and uncooperative, but is ultimately taken into custody and booked on criminal charges. → A border strike force trooper conducts a traffic stop in southern Arizona and discovers multiple packages of methamphetamine and heroin. A suspect is arrested and more than 50 pounds of drugs are taken off the street. → Detectives with the Yavapai GIITEM (Gang and Immigration Intelligence Team Enforcement Mission) work with the Cottonwood Police Department to serve a felony warrant on a suspected drug dealer. He is arrested and officers confiscate knives and drugs in his possession. → In conjunction with the SWAT team, a bomb squad was sent to Maricopa, where a suspicious package was found

ticking inside a trash can outside the post office. The squad used a robot (shown in photo) to secure and detonate the device, which police say was a Bluetooth speaker. The sound was the result of a fading battery. DPS also plays a key role in the multi-agency Arizona Fusion Center, known as the Arizona Counter Terrorism Information Center (ACTIC). The center focuses on providing intelligence and investigative and technical support to state, local, tribal and federal law enforcement agencies to bolster the country’s homeland security efforts. Last year, DPS expanded its reach with a new initiative, a border strike force focused on drug cartels and border crime. Several other operations round out the agency’s work. DPS runs four state crime labs to analyze and process evidence connected to cases around the state. Its aviation unit is responsible for everything from speed enforcement to surveillance to providing transportation for state officials. The agency also oversees security in and around the State Capitol. The DPS mission is clear: To protect human life and property by enforcing state laws, deterring criminal activity, ensuring highway and public safety. “We don’t do that alone,” Garcia says. “We do that with the help of other law enforcement agencies, governmental partners and the public.” Susie Steckner

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Spring 2016 | ElevateAZ.com

shifting gears Sculptor Kevin Caron reimagines the shape of objects

ONTEMPORARY SCULPTOR Kevin Caron has traveled an unusual path to becoming an artist. After high school, he joined the U.S. Navy and worked as a mechanic before returning to Buckeye, Arizona, to run an auto body repair business with his stepfather. Wanting to do something different, he shifted gears and became a truck driver. The open road proved to be an imaginative place for Caron. While delivering wood pallets throughout the state, he would pass the time thinking about how different parts of the semi-truck, such as the steering column and the tires, worked together to orchestrate movement as the scenery rolled by. His habit of mentally manipulating abstract concepts would lead Caron to take another, somewhat accidental, route 13 years ago—this time into the realm of modern fine art, where he discovered a natural fit for his endless curiosity and knack for reverse engineering. The start of Caron’s art career essentially began when he made a privacy screen out of a steel conveyor belt for his front lawn. The functional, but creative sculpture sparked considerable interest, and was followed by an order from a private art collector to build the same screen, only bigger. Soon, more requests for Caron’s fabricated pieces started to pour in and he realized his art was a legitimate endeavor. “So I parked my 80,000-pound rig and became a full-time artist,” he says. Today, Caron, whose studio is ironically housed in a former auto repair garage in Phoenix, is well known for his welded, large-scale metal pieces. He produces both indoor and outdoor private and public art, including works commissioned by the cities of Chandler, Avondale, and Tucson.

Self-taught, Caron downplays his elevated status in today’s contemporary sculpture scene even though he’s won Best of the West Arts & Culture Award, Sculptor of the Year by ArtTrends magazine in 2012, 2013 and 2014. “I have a hard time describing myself as an artist or a sculptor,” he says. “I’m basically a welder and fabricator, but I make pretty things, too.” About a third of Caron’s work is done in either steel, bronze, aluminum, brass or copper—like “Moonshine,” a kinetic sculpture that twists. He also uses found and used objects to express his vision. His series of meditative bells, for example, are fashioned out of compressed gas tubes. Nature is often represented in his pieces, such as “FireStick,” a large-format commissioned piece he made from authentic railroad spikes that mimic a pencil cactus. Caron exposes himself to other art forms to interpret his appreciation of shape, size and proportion. For the last three years, he has explored 3-D resin printing, bringing sculptural life to linear configurations he’s imagined and then conceived via technology. His first exhibit to showcase the unique sculpture technique, “Endless Line: 3-D

Printed Work of Kevin Caron,” was held at Scottsdale’s Walter Art Gallery in February. Regardless of the medium he uses, Caron examines the mechanical nature of things before he ever lights a welding torch, bends a piece of metal, or uploads a CAD design to his 3-D printer. “Creating a 3-D piece is similar to metal works. I still take things apart in my mind and put them back together,” he says. According to Caron, he failed both math and art in high school, but it’s hard to detect a deficit in either discipline when looking at his evocative modern sculptures that display rough edges, as well as precise measurements. “I still haven’t found what I enjoy most, so I work on everything,” Caron explains of his creative range that includes jewelry and rarely seen drawings, which were recently featured in his show “Time Line: Sculpture and Drawing by Kevin Caron” at Central Arts Plaza in downtown Phoenix. “I’m still playing with shapes and learning new tools.”

Part of Caron’s educational progression has involved a few lessons in the art of doing business. During the recession, he and his wife Mary Westheimer, who is also his manager, hired an art consultant to harness Caron’s talents and growth in the creative industry. “It helped us think strategically about art and identify the strongest markets for his work,” she says. While many artists mysteriously protect their creative process, Caron happily passes along his knowledge about welding and fabrication techniques in a weekly series of popular YouTube videos he and Mary have produced since 2008, an effort with more than 400 videos, 36,000 subscribers and 9 million views. The bottom line for Caron is to make his artwork meaningful to passersby, whether it’s a 4-foot printed resin sculpture or a mammoth public art metal installation. “As long as I can touch someone, that’s the goal.” Sally J. Clasen

Spring 2016 | ElevateAZ.com

(Far left) Kevin Caron and Mary Westheimer in their studio, a former auto repair garage, in Phoenix. Using 3-D printing technology, Caron's latest works reflect the artistic capabilities of this unique technology.

I have a hard time describing myself as an artist or a sculptor...I’m basically a welder and fabricator, but I make pretty things, too.

ship shape Containers on Grand embraces a message of sustainability, as well as modern living

CCORDING TO industry statistics, about 17 million shipping containers are in circulation around the globe, moving freight on ships, trucks and railcars. As of 2016, 16 of them have been given a new purpose in the form of eight, one-bedroom modern-living apartment homes off 12th and Grand avenues in downtown Phoenix. More goods come into the U.S. than get exported, so most shipping containers end up being sent back empty to other countries for reuse or recycling. But for Wes James, AIA, architect at Scottsdale-based STARKJAMES, the trade imbalance represented an opportunity to get creative with Containers on Grand. “A development group selected us as the architect and contractor for the project, and we later became part of the development team, too,” James says. “This group liked the idea of repurposing containers—instead of recycling them—because the message of sustainability would resonate from a marketability standpoint.” Boutique and custom homes have been on the leading edge of using containers, James explains, but the tricky part in multifamily is doing it under U.S. building code. As rugged as they are, shipping containers don’t qualify as building materials. “Anecdotally, you can stack 40-foot containers 11 high, connected only by metal cams, and put them on a container ship under incredible dynamic load conditions on the open ocean,” he says. “But that math doesn’t work for a structure you live in, because they haven’t been tested the way standard concrete blocks have, for instance. There’s no check box on the form down at the city that says ‘shipping container.’ ”

Although containers are relatively inexpensive ($2,000 to $3,000 each), building with them for the same cost as wood frame and stucco is also a challenge. The uniqueness would bring a little bit of cache to the project, but to be competitive, the target rental rate was $1.20 to $1.30 per foot for the 740-squarefoot units. James came up with a few novel ideas that would enable the project to save money. Having containers tested and included in the building code would cost hundreds of thousands of dollars, so STARKJAMES navigated the approval process by showing fireproofing and redundant structures. “In layman’s terms, we chose to stack them as they were intended, right on their bearing points,” he says. “That also aligns with the message about repurposing—they look just as they would be stacked on a dock or boat.” That same principle was applied to leaving the containers raw and rough on the outside in contrast to the refined interiors. Blue containers were chosen, since orange rust peaking through creates a complementary color. One of the first concerns James often heard was about how hot a metal box would get in the desert heat. “Actually, these units have better insulated envelopes than required by code,” he says. “The skin heats up, but it also cools down much faster than stucco.” The interior, exterior and roof are isolated from heat gain by closed-cell insulation. The small site footprint was another constraint, given the containers’ 8-feet-wide, 40-feet-long, and 9.5-feet-high dimensions. To optimize efficiency, and to simplify installation for the trades, James designed a masonry core that contains all of the utilities between the units. STARKJAMES is currently in the preapplication process for another downtown apartment complex. Eventually, the firm would like to take the concept into the townhome market. “I’m happy to have been part of the trend of people looking at Grand Avenue in a different way, by building something that fits the eclectic arts community,” James says. “In the next five years, I expect we’ll see a lot of growth in that area.” Jake Poinier

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warm welcome Young entrepreneur finds a home—and family—in the restaurant business

ICHAEL BABCOCK has tried to get out of the restaurant business for years, but he hasn’t had much luck. Instead, the 30-year-old entrepreneur is busy expanding the Welcome Hospitality dining brand that celebrates fresh ingredients and home-style cooking in quirky, adaptive spaces. Three years ago, after graduating from Arizona State University with a degree in environmental science, Babcock and his then-girlfriend Jenn Robinson set out for Santa Cruz, Calif., to pursue their professional careers. The job scene was tough, but Babcock did find employment—as a sous chef in an Italian restaurant. It wasn’t exactly part of his postcollege career plan. “I was done working in kitchens,” says Babcock, who grew up in the foster care system and worked in restaurants to help pay bills. “My first job was working as a line cook at a diner.” The California gig turned out to be an eye-opening inspiration for Babcock, who was exposed to farmer’s markets and using local ingredients while working at the restaurant. That triggered an idea, which led the couple to return to Phoenix in 2011. With the help of a small inheritance from Babcock’s biological grandmother, he launched Old Dixie, a food truck that featured Southern comfort food made with the best local ingredients. “I always was interested in sustainability,” he says. “And I wanted to provide an aspect of

hospitality I thought was lacking in Phoenix.” While Old Dixie developed a strong following for its fresh menu and hospitable service, the 100-plus hours a week spent prepping food, making dishes from scratch, and working the counter were exhausting. “No sleep. No money. A classic upstart,” says Babcock. “I loved the idea, but I hated the execution.” Around the same time, Babcock started to wonder about a 200-square-foot, ’50s-style diner housed in an Airstream trailer in his neighborhood in the Garfield District in central Phoenix. He used Facebook to inquire about the non-operating restaurant and soon met the owner, Sloane McFarland, who closed the business during the recession. Initially not for sale, Babcock and Robinson developed a relationship with McFarland and eventually struck a deal on New Year’s Eve over gin, toasting the revival of the Welcome Diner, which reopened in February 2013. Realizing it was impossible to run the food truck business while trying to launch a startup, Babcock and Robinson shut down Old Dixie, which now serves as the prep station for the Welcome Diner. “We opened up in a haze of confusion. No one even knew where the salt was the first day, but we were pretty busy, [especially] for not telling anyone we were opening,” says Babcock. The team has since found their restaurant rhythm and in November 2014, opened Welcome

With a focus on fresh, locally sourced ingredients and genuine hospitality, Michael Babcock (right) is looking to expand his unique brand of restaurants in Arizona.

“I was always interested in sustainability. And I wanted to provide an aspect of hospitality I thought was lacking in Phoenix.” — Michael Babcock, owner, Welcome Hospitality

Spring 2016 | ElevateAZ.com

Chicken + Donuts on 15th Street and Buckeye Road in a building formerly occupied by, interestingly enough, a Kentucky Fried Chicken. “The idea was to create a fast-food concept done with great craft and ingredients, and allow customers to get back to work in 10 minutes,” explains Babcock, who originally didn’t want to open another restaurant. Now, it’s the part of the job Babcock enjoys the most. He gets restaurant design inspiration from everything. “I’m a cultural sponge,” he says. Next up is a refurbished midcentury diner in downtown Tucson, a former Sambo’s restaurant with 4,000 square feet, expected to open the end of summer. The space is dramatically different than the Welcome Diner, which only seats nine inside. “We’re mutating the blueprint and making it bigger. We’ll have 100-plus seats and 35 feet of line space with a fuller menu and an emphasis on smaller plates and vegetables,” he says. “We’re also digging deeper into our own personality and taking on local, fresh foods, as well as our regional Sonoran culture. It’s a whole new realm of possibilities.” Plus, the group intends to expand the Welcome Diner concept with another downtown location potentially this fall. In addition to overseeing development, design, personnel and team building, Babcock is focused on making sure the neighborhood spirit of Welcome Hospitality restaurants remains neighborly. “We’re friends with everyone,” he says. In fact, Welcome Diner employees take their breaks on a neighbor’s porch. Babcock has also made certain that his employees are proud of their efforts. “Our staff collectively participates in the development of our concepts. I’m motivated to create a nurturing work environment and help someone else build a ladder in work and life.” Babcock, however, finds it difficult to maintain a balance between restaurant leadership and business autonomy since it’s the first real connection he’s ever had to anything permanent. “The hardest part is living up to the notoriety of our success and making the best decisions for the family business. This business is my village, my baby,” he says. “I have found my chosen family in Welcome Hospitality.” Sally J. Clasen

NB|AZ real estate loans boost buying power

right at home A

Ricardo Romero, vice president and senior real estate loan officer, National Bank of Arizona

RIZONA IS known for its bright days, but in the past few years, nothing seems brighter than the state’s real estate market. “We are seeing new construction and, since 2010, home values have increased,” says Ricardo Romero, NB|AZ vice president and senior real estate loan officer. “Overall, things are looking up for the real estate market in Arizona.” According to Romero, new construction starts are strong indicators of an improving market. Contributing to this is the job growth Arizona has seen since 2010. “It was a long, uphill climb to get back to an improving job market, but I believe we’re there as it relates to that key economic indicator,” he continues. “I think we’ll see increased demand

for more entry-level market housing as more buyers get back into the market.” Because of this growing market, NB|AZ has expanded its residential loan portfolio to give customers even more buying power. The loan-to-value (LTV) program options include: 85 percent LTV with no private mortgage insurance up to $1 million; 80 percent LTV up to $2 million; and 90 percent LTV up to $750,000. Customers can also take advantage of onetime close loans with competitive rates and fees. These loans can be used in conjunction with the LTV program options. “NB|AZ has always played an active role in the residential lending arena,” says Romero. “We continue our strong market presence with niche loan products and our experienced residential team and staff. With that combination, we are able to provide our customers with the very best residential loan experience.” Assisting customers with their residential loan needs has been the focus of Romero’s long career in banking. A graduate of the University of Arizona, Romero started his career in 1993 as a residential loan officer. In 2006, he joined NB|AZ and has spent the past decade leading the bank’s residential lending operations around the state. In 2010, Romero rounded out his professional experience when he graduated from the notable Pacific Coast Banking School at the University of Washington. Romero is also committed to community. He is an appointed member of the city of Phoenix’s Deer Valley Village Planning Committee, and previously served as chairman of the board for the nonprofit Friendly House in Phoenix. Romero is grateful for the opportunities to help individuals and families become homeowners or build their dream homes. “It’s always a good feeling when you’re able to assist clients in achieving that goal,” he says. susie steckner

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FOR MORE INFORMATION, VISIT NBAZ.COM *Loans subject to credit approval; terms and conditions apply. Private Mortgage Insurance (PMI) may apply. See banker for details. Equal Housing Lender NMLS #467014 A division of ZB, N.A. Member FDIC © 2016 ZB, N.A.

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Grand Canyon Universityâ&#x20AC;&#x2122;s achievements are not only impressive, theyâ&#x20AC;&#x2122;re trendsetting.

It’s not an overstatement: The character and vision of Grand Canyon University (GCU) are simply unmatched among institutions of higher learning. GCU is a fully accredited, NCAA Division I school where the tuition for on-campus students—which amounts to about a third of the tuition charged at similar universities—has not been raised in eight years. ¶ And consider this: Since 2008, the on-campus student population has increased from 900 to 15,500. With money from capital markets, a $1 billion investment in new construction, infrastructure and technology will have been completed in only a decade (the plan has four years remaining). In fact, so many new buildings are in various stages of development that students affectionately call their school “Grand Construction University.” work in partnership with the bank to look at new services that would benefit the university and our students.” Distinctive demographics

Grand Canyon University is a private, interdenominational Christian school, with nine colleges, nearly 200 academic programs, and more than 20 athletic programs for men and women. About 70 percent of GCU students are majoring in science, technology, engineering or math (STEM) disciplines, or in business.

story Debra Gelbart photography Mark Lipczynski

Spring 2016 | ElevateAZ.com

The size of the campus at 33rd Avenue and Camelback Road in Phoenix has expanded from 95 acres to 250 acres in less than 10 years, with plans to add another 150 acres within the next 10 years. The university is assisted in this endeavor by National Bank of Arizona. “National Bank of Arizona has been extremely helpful in providing us access to capital through a consortium debt facility that can be used to help fund the expansion of our campus,” says Brian Mueller, GCU’s president and CEO. “We

While the national average for medical school acceptance among premed students is about 42 percent, GCU believes its placement rate is higher than the national average. About half of the 15,500 students enrolled on campus live on campus. And 25 percent of the on-campus students come from California. “We’re not only keeping more kids in Arizona,” Mueller says. “We’re reversing the migration to California.” The university’s Christian worldview is central to its identity, but it makes no religious demands of students. Being Christian isn’t a requirement for admission—chapel attendance is completely voluntary. Yet the time reserved for worship and reflection routinely draws between 5,000 and 7,000 students every week. Community engagement

GCU’s commitment to transforming the neighborhood and community in which it’s situated is broader than at most other universities across the country. Its Habitat for Humanity program is the largest in the nation. The university offers one of the most extensive public school tutoring and mentoring initiatives in the U.S.; GCU students help inner city high school students with challenging coursework. Three years ago, GCU launched the Neighborhood Safety Initiative, a $1 million partnership with the Phoenix Police Department to support crime-suppression efforts. Undertakings like these have resulted in a 30 percent drop in the last year in the crime rate in ZIP code 85017, where the university is located, and a 30 percent rise in the area’s home values. “The single most exciting defining characteristic of our students is that they want to be involved in the university’s effort to revitalize the entire surrounding community of hardworking families and restore it to middle-class status,” says Mueller, who came to GCU in July 2008 after spending 22 years leading the Apollo Education Group, parent company of the University of Phoenix. A unique plan to bring the tutoring program full-circle revolves around full-tuition Neighborhood Scholarships, available for up to 200 high school students each year in the surrounding area. Recipients are collegebound teens who have spent at least 50 hours

being tutored by GCU students who earn at least a 3.3 GPA and who demonstrate financial need. In exchange for the scholarship, these incoming college students volunteer to tutor a new group of high school students. Stellar expansion

“When I first arrived at GCU,” Mueller says, “the university had the beginnings of a brand, but no systems or processes in place to help build it. We invested a huge percentage of the $254 million raised from our initial public offering in November 2008 (and hundreds of millions more dollars since then) into technology on this campus—because none of what we have now was here in 2008.” Mueller also knew that with the recession looming, the best way to leverage the expenses of the physical campus and keep tuition affordable was to create an innovative hybrid model of higher education that served two different demographics. At that time, 99 percent of universities across the country focused on the 18-year-old high school graduate wanting the traditional college experience, he says. But the market for 30-something working adults seeking to finish a bachelor’s degree or pursue a graduate degree online is actually much larger. He set out to build the Grand Canyon University brand “based upon the traditional campus— excellence of our academic programs, athletic programs, theater, music and debate programs”—banking on attracting online students as a result. The strategy worked. “The stronger the ground campus got, the more value online degrees had,” Mueller says. “If you take our infrastructure to provide higher education and apply it across 15,000 on-campus students and 60,000 online students, the efficiencies are unbelievable. It allows us to keep tuition low on both sides.” Affordability is always key

Mueller considers low costs to be another significant accomplishment for the university. “Our goal right from the outset was to make private Christian higher education affordable to all social classes of Americans,” he says. So while other private faith-based universities across the country may charge $50,000 or more a year for tuition, housing and fees, GCU’s published

by the Numbers Grand Canyon University has experienced tremendous growth in the past 10 years. Here’s a comparison between 2008 and 2016:

250

ACRES, which is more than double its size

15.5K ON-CAMPUS ENROLLMENT, compared to less than 1,000

25K

EXPECTED ON-CAMPUS ENROLLMENT within the next four to five years

NEW RESIDENCES, with three more on the way

iate c e r p p a e “W assion p ’s Z |A B N ment t i m m o c and nity to commuent.” involvem t and CEO, esiden Brian Mueller, pr niversity U Grand Canyon

Spring 2016 | ElevateAZ.com

e ant to b y’s .w .. s t n e d “ our stu in the universit tire involved revitalize the en effort to ng community of di surroun ing families...” k hardwor d CEO, esident an Brian Mueller, pr niversity U Grand Canyon

Grand Canyon University plans to double the on-campus student population to 25,000 and 30,000 by 2021.

tuition rate is $16,500 a year; room and board room and board starts at $6,250. Although the mean grade point average of incoming freshmen is approaching 3.6, students with a 3.0 GPA are eligible to be admitted, Mueller says. And because students with a 3.0 GPA also are eligible for institutional scholarships, the average cost that students pay in tuition is $8,000 a year, he says. Values remain paramount

“Cost and efficiency are very important to this university,” says Gary Naquin, a corporate banker and senior vice president for National Bank of Arizona, where GCU has been a client for close to three years. “It’s important that NB|AZ demonstrates shared values with GCU. So when the university inquired about our employees participating in GCU’s Habitat for Humanity, we said we’d be happy to work alongside the students.” “We appreciate NB|AZ’s passion and commitment to community involvement,” Mueller says.

Looking ahead

Grand Canyon University’s goals for the next five years are “lofty, but achievable,” Mueller says. GCU will continue efforts to transition to nonprofit status, to more closely reflect its Christian values. In the meantime, GCU intends to double the on-campus student population to between 25,000 and 30,000 by 2021. The number of online students (now 60,000) is expected to grow 7 percent every year. Mueller says the university will maintain the proportion of students—70 percent—majoring in STEM and business programs. “And we will freeze tuition at its current level,” he adds. The university will continue to concentrate on helping nearby public schools become A-rated based on Arizona Department of Education criteria and on helping the surrounding community’s middle-class roots re-emerge. “We have success stories from right here in the neighborhood,” he says. “We’re giving kids the opportunity to go to college, something they may never have thought about before.”

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Exquisite views, top-notch service and a profound commitment to the community are what make the Omni Scottsdale Resort & Spa at Montelucia a local treasure

desert paradise

With sweeping views of Camelback Mountain, the Omni Scottsdale Resort & Spa at Montelucia is a true paradise in the desert.

Story

Leigh Farr

Photography

dubbed the “soul of spain in the Heart of Paradise Valley,” the Omni Scottsdale Resort & Spa at Montelucia offers an ideal locale for that long-awaited vacation, a much-deserved trip to the spa, a gorgeous wedding, a fundraiser to benefit the community, or the annual company meeting. Nestled in the foothills of Camelback Mountain, the 35-acre paradise conjures the beauty of Spain where tiny villages are surrounded by spectacular mountain views. As you step through the gates of the Omni Montelucia, you feel as though you’ve been transported to the piazza, or plaza, of a Spanish village. Meander through Cotillo Plaza and delight in the ivy-covered, Spanish-style buildings, trickling fountains and stunning mountain views. Enjoy a meal at any of the resort’s five critically acclaimed restaurants or unwind at one of three sparkling pools. For total relaxation, rejuvenate at the luxurious Joya Spa, an enchanting retreat underneath a ceiling decorated to look like the Moroccan night sky, or lounge in the cabanas surrounding the Kasbah pool.

Mark Lipczynski

“This resort was designed to be the quintessential lifestyle resort,” says Frank Ashmore, Area Managing Director of the Omni Montelucia, who was instrumental in the resort’s inception in 2005. “What I think we do better than others is incorporating the lifestyle elements of one’s personal life into the resort’s setting,” says Ashmore, a Valley resident for 25 years. “This resort was built with the community in mind.” Residents often visit the resort to enjoy the fitness center and the many fitness and wellness classes offered. There are often community events showcasing the resort’s culinary offerings, and many local residents and organizations choose the Omni Montelucia as the ideal location for social and philanthropic gatherings. “One of our core values is being central in the community,” says Ashmore. “That’s what makes us unique and different.” Going the extra mile

At the Omni Montelucia, every event is tailored to each guest’s unique desires. The

24 culinary team goes the extra mile to ensure a customized experience in which every detail— from the menu to the floral arrangements is given the highest level of attention. “Everything here is custom, it’s all based on desire and preference,” says Traci Mead, Director of Catering at the Omni Montelucia. Whether that means coordinating with the culinary team to create a perfectly themed menu, or working with the pastry chef to fashion a magnificent, one-ofa-kind dessert, Mead pools her vast Executive chef Michael resources and her team’s creativity to Cairns oversees make it all happen. resort dining, including Mbar “I’ve always had the motto, ‘think and his own big,’ because when you think big, you chef's kitchen. don’t just accept the surface value. A customer may come to me with an idea and I’ll say let’s figure out how to do it because that’s what makes an event special and different. It’s what sets us apart,” Mead says. “What I like so much about Omni is their commitment to the local community. It’s one of the core pillars we stand for,” she said. Beyond fine dining

Every event at the Montelucia is powered by a team of individuals who are at the top of their field. Executive Chef Michael Cairns, who oversees five unique dining venues at the Omni Montelucia—Prado, Mbar, Centro, Crave Café and Joya Terrace—has worked at top resorts throughout his extensive career in Arizona, including the Arizona Biltmore where he served as executive chef. Merging his culinary expertise with his strong passion for building connections in the community, Cairns hosts singular events including his chef’s kitchen, showcasing visiting distilleries and winemakers, and inviting guests to enjoy the freshest seasonal and local foods. Special events take place in a spacious dining area featuring custom millwork and hammered brass finishes. Cairns works with local farmers to bring the freshest ingredients from the farm to his table. He also harvests herbs, citrus and exotic mints from a 2,500-square-foot garden on the grounds of the resort. “When it comes to farm to table, that’s a tough term because I’m from a farming background. As a chef, I thought that’s always

what you should be doing, sourcing local ingredients, working with local farmers,” he says. “For me, here in Arizona, it’s been a great joy because being a chef here for 10-plus years, I’ve been able to see the growth, and the interest of people in local farming.” Enlisting his blue-ribbon team, Cairns enjoys creating unique culinary experiences for

“Commitment to the local community is... one of the core pillars we stand for.” Traci Mead

Director of Catering Spring 2016 | ElevateAZ.com

“What I think we do better than others do is incorporating the lifestyle elements of one’s personal life into the resort’s setting,”

organizations and individuals planning social and philanthropic events. “It’s about the relationships with our customers and making their dreams come true,” he says. “It’s working with them, getting to know them personally, understanding what they’re really looking for and accomplishing their goals together.”

Frank Ashmore

Area Managing Director

The Andalusian Presidential Suite at the Omni Montelucia offers the ultimate in Old World luxury.

Community giving

With its rich, long-standing history of philanthropy and engagement with the community, the Omni Montelucia continues to host fundraisers supporting many local charities. The resort leadership values and supports community leaders who have demonstrated a high level of passion and commitment to improving the lives of Arizonans. To encourage and support local philanthropists, the Omni Montelucia will soon embark on an exciting new venture to help charities attain their fundraising goals. “In the next 12 months, we’ll be rolling out a community program for nonprofits—so that part of the money that’s spent to host the event will be given back to the organization they’re raising money for,” says Ashmore. “Philanthropic giving and being a part of the neighborhood in which we operate our hotels is very important to our company.”

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e e b bis ound b

Nestled in southeast Arizonaâ&#x20AC;&#x2122;s Mule Mountains, Bisbee is alive + kicking

story Bruce Farr photography Mark Lipczynski

how is it that a once-raucous, 1880s western mining camp known for its brothels and breweries has ended up, as a recent Sunset magazine proclaimed it, “the best small town to live in the west”? As it turns out, the answer’s not easy to sum up in a few words. But the gist of it is that Bisbee, Arizona, has managed—both purposefully and by pure happenstance—to wrap its rich historic identity into a very appealing package for a growing number of visitors and residents seeking an authentic smalltown experience. The most remarkable aspect of what Bisbee has accomplished regards the fact that the city probably shouldn’t be here anymore. Built as a copper-mining town when the rich ore was plentiful, Bisbee thrived for nearly a century. But in the mid-1970s, when the copper played out and the mine finally shut down, Bisbee, by all rights, should have gone bust along with it. Instead, the little city is making headlines throughout the U.S. and abroad, and building a reputation as a largely self-sustaining economy that’s the envy of small towns everywhere. To find out what “ticks” in Bisbee, some of its longtime citizens talked openly about what their lives are like here, what makes their community so unique and how they’re helping it to prosper.

‘OUR TOWN’

NEW (MARKETING) BLOOD Miller also talks about how Bisbee, once known primarily for its mining and Old West attractions, has begun a rebranding effort to help broaden its appeal to include many other facets of the city’s culture, including its recreational opportunities, pristine hiking trails, birding, and astronomical vantage point. In that vein, the city has recently hired a new director of the Bisbee Visitor’s Center, Jennifer Luria. Among her duties, Luria is spearheading efforts to rehab the city’s website and upgrade its advertising and graphic design. An innovative project the city is currently engaged in, Miller emphasizes, involves repurposing the long-dormant copper mines into useful, contemporary facilities. The city, along with the School of Mining at the University of Arizona in Tucson, is planning to establish a mining research center on mining land owned by FreeportMcMoRan. The center would be engaged in researching “end-of-life” mining, soil remediation

Spring 2016 | ElevateAZ.com

Fred Miller has lived in the gracious, historic Warren District of Bisbee for 22 years. As proprietors of the small, but charming Copper City Inn, Miller and his wife, Anita Fox, have become intimately involved in promoting the city and its increasing reputation as a quaint small-town getaway in one of Arizona’s far southern corners. Miller has also served as the beverage manager and bartender at Bisbee’s Cafe Roka for the past couple of decades; he’s vice chair of an economic development committee called “iBisbee;” and he’s the editor of the Bisbee Wire, a Bisbee-centered newsletter focused on tourism and economics. As Miller has remarked more than once, “There are many things to do in Bisbee, but one of the best things is not to do anything.” And maybe that’s a large part of Bisbee’s enduring—and certainly increasing—appeal: the idea that, if you like, you’re invited to loaf to your heart’s content.

But there are lots more characteristics that endear Bisbee to residents and visitors. “I think one of the main things that makes the city so attractive is that it has a very ‘yeasty’ social mix,” Miller notes. “Bisbee has a history of openness and tolerance. And when you have that kind of open community, you have a range of people who live there. For one, there are the people that have been here—and stayed here—for generations. And then it’s very culturally diverse. There are former copper mine workers, artists, old and new hippies, retirees, second homeowners…all sharing this community. A lot of us have found Bisbee to be a really culturally interesting place to be in our lives.” Along with its inviting art galleries, shops and restaurants, Miller points out there also are a lot of prosaic advantages to living in Bisbee, things that don’t often get press mentions. “Community colleges, two medical clinics and a larger hospital in the area; the healthiness of the environment; and, on top of that, the fact that Bisbee’s a very safe community,” he notes. “There’s a whole range of infrastructure things like these that are good, but don’t get mentioned in [media] articles because that’s not the sexy stuff.

and water recycling, as well as alternative energy sources. “The goal,” Miller says, “would be to make some of the old mines more aesthetically pleasing, with new landscaping, vegetation and things of that nature. It’s a very long-term project, but one that we here in Bisbee are all extremely excited about.”

‘true,’” she points out. “I’m all for keeping it accurate and making sure that research and documentation are always behind any claims we make about what actually happened here. I believe that if something can’t be documented, then it can’t be called history, but, rather, just entertainment.”

KEEPING HISTORY ‘TRUE’

Situated downtown, the Bisbee Mining & Historical Museum attracts roughly 20,000 annual visitors seeking a glimpse into the little city’s storied past to its doors. Because of her position, the museum’s director and curator, Carrie Gustavson, has a keen understanding of what unique alchemy Bisbee mixes to create its strong allure. “Being the museum director has taught me a lot of really interesting things,” she explains. “What you see in a lot of small communities— but you see it in spades in Bisbee—is this enormous pride in our community and in our history. Mining built the town we choose to live in, and the wealth of the mines is what attracts us here through its incredibly well-preserved architectural landscape.” Gustavson, like many of her peers, serves her community on iBisbee. Her involvement has given her deep insight into what makes the city so attractive to so many. Talking about it, she hones in on the city’s abiding diversity, a theme repeated by many in Bisbee. “In Bisbee, you’ve got an ‘old-timer’ element that’s been here a long time and is great. And you have a young-retiree element that’s shifting in. The important thing is that they stay because they want to,” she explains. “It’s not like people are coming here to climb a corporate ladder, because we don’t have any to climb. And that, to me, is a very different perception of what it means to live in a small community. So you end up with this really diverse, wonderfully mixed population of people who truly wants to be here, and that’s a characteristic that’s unique to Bisbee.” Gustavson says that peculiar blend of local residents makes for an eclectic lifestyle. “I have this whole array of friendships— from unemployed people in the park, to retired university professors, to successful businesspeople, to young retirees that have moved in, to fourth-generation MexicanAmerican families—and that again is something very special about Bisbee. We do have some neighborhoods, but we’re always a community.”

Fran Powers is one of the many multigeneratonal natives of Bisbee. Her family has called Bisbee home since 1902, when, like so many other local citizens, Powers’s maternal great-grandparents worked in the copper mine. She’s also proud of her partial Mexican-American heritage, which she says is highly characteristic of Bisbee, considering its proximity to the border. The youthful entrepreneur owns Bisbee Historical Tours, for which she dresses in period costume to offer daytime walkabouts of the fascinating little city and its many fine attractions. Then, in the evenings, Powers switches gears a bit to lead what she calls “authentic haunted historical tours.” During these tours, she and groups of visitors board golf carts to explore the city’s rather striking— and somewhat spooky—paranormal history. Powers praises her city’s architecture as one of its strongest attractions. “The city was booming for residential construction from around 1900 to 1918,” she says, “which was just following the Victorian era, so a lot of houses from that period were built in the Victorian style.” Carefully maintained, the grand old houses in historic Bisbee are a real draw for tourists and visitors, Powers says. “Since 1980, when the district was designated a historical district, the houses have really been frozen in time, and they’re simply awesome.” One of her favorite Bisbee structures is the Pythian Castle, which is currently being restored. Dating from the early 1900s, the massive brick and granite structure looms over downtown Bisbee. “It was a lodging house for the Knights of Pythias, one of 30 fraternities that were in town at the time,” Powers says. Because she believes the city has such a rich past, and its history is the key to its present and future, she’s made it her personal goal to help maintain and protect Bisbee’s accuracy and authenticity. “I’ve done my part to keep Bisbee’s history

DIVERSITY SQUARED

Dedicated to promoting Bisbee and all it has to offer are: (clockwise from top) Fran Powers, owner of Bisbee Historical Tours; Carrie Gustavson, director, Bisbee Mining & Historical Museum; Jennifer Luria, director, Bisbee Visitor's Center; and Fred Miller, owner, Copper City Inn.

bisbee by the numbers Population 5,286 Elevation 5,538 feet Average high/low temps 73Ë&#x161;F/46Ë&#x161;F Overnight lodging rooms 244 Restaurants 25 Median home value $101,200

Art galleries 12

Spring 2016 | ElevateAZ.com

Flagstaff, AZ

PHOTO Mark Lipczynski

Spring 2016 | ElevateAZ.com

Dispelling the myth that Arizona is all cactus and desert, Flagstaff gives residents and visitors alike a true taste of what alpine living in the Southwest is like. In the next issue of Elevate AZ, discover what makes this mountain city a cut above the rest.

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