NEED TO KNOW

NEED

TO KNOW

CURRENCY EXCHANGE

As a member of the European Union, France uses the Euro as its sole form of currency. The US Dollar is not accepted in France.

CASH AND

CREDIT CARDS

We suggest you take some cash in the form of Euros to France for taxis, tips, and other items if you will be spending any time in the country before or after your Chalet Pelerin experience. It is also recommended that you notify your credit card companies that you will be traveling internationally. Visa and Mastercard are usually accepted at restaurants, hotels, and tourist attractions in France. Smaller shops and markets in the country sometimes only take cash. Tips and gratuities are usually only taken in cash.

ENTRY

REQUIREMENTS

For visitors, entry requirements differ slightly depending on place of birth, length of stay and what items accompany the traveler. All persons entering France must travel with a passport that is three months or more from expiration beyond their planned date of departure from the Schengen Area. Travelers should also have in their possession a return or onward journey ticket, and proof of funds to support the traveler during their visit. Tourist visas are not required for stays under 90 days.

LOCAL

LANGUAGE

The official language of France is French.

CELL

SERVICES

Check with your cell phone provider before your trip to see if they provide international service in France. Some companies have inexpensive travel plans that will give you full cell phone service while traveling internationally, but you have to sign up before you leave.

ELECTRICAL

CURRENT

Electrical outlets in France and at Chalet Pelerin deliver power at 220-240 volts. This is much stronger than most North American sockets, which typically deliver 110-

120 volts. Plugging a North American device into an outlet in France could result in damage to the item or start a fire. While North American outlets typically use type A or B plugs, outlets in France require type E. We recommend bringing a power adapter for type E sockets to avoid any problems with powering your devices.

CHECK IN

TIME

Check-in time is 3 pm and check out time is 10 am at Chalet Pelerin. We will do our best to accommodate early arrivals or late departures, but we will not know if this will be possible until close to the date of your stay. Please communicate with the Experience Team to coordinate early or late check-ins and check-outs.

GRATUITIES AND TIPPING

Eleven does not impose mandatory gratuities. Tipping the guides and staff is optional, but if you decide you would like to, you will have the opportunity to leave gratuity in the form of cash or add it to your final invoice at the end of your stay. GENERAL TIPPING STANDARDS Tipping is more of a gesture than an obligation in France. While tipping is not always expected, it is greatly appreciated. Servers often receive from €1 to €3 at a casual cafe to 5 percent of the bill at a higher-end establishment. Bartenders should receive a few Euro per round, depending on the amount of drinks ordered, while tour guides typically receive 15% of the overall bill as a gratuity.

PAYMENT AND

CANCELLATION POLICY

Please refer to our website for updated information regarding our deposit and cancellation policy: https:// elevenexperience.com/cancellation-policies

TRIP

INSURANCE

WE HIGHLY RECOMMEND the purchase of trip cancellation insurance. The Eleven team can help you arrange trip cancellation insurance with Global Rescue. Please ask your sales representative for more information.

LOCAL

TIMEZONE

Le Miroir adheres to the Central European Summer Time (CEST) zone.

COVID-19 UPDATE

The safety of our guests and team members is our number one concern. The impacts of COVID-19 have been widespread and we have adjusted and enhanced our operating policies accordingly. For information on steps we are taking to protect the health and safety of our guests and employees, please visit our COVID-19 Update Page: https://elevenexperience.com/COVID-19-Update/

Call Us: +1 800.903.7761 (Toll-Free) +1 970.237.5985 (International) Email Us: Reservations@elevenexperience.com Or visit ElevenExperience.com

JULIE GAIDET | GENERAL MANAGER jgaidet@elevenexperience.com

VALENTINE FAVRE | EXPERIENCE MANAGER vfavre@elevenexperience.com