ESTPH Accessible Customer Service

How May We Help YOU? We Welcome Your Feedback!

If you have suggestions to improve accessibility, please let us know!

Ask one of staff members for a Customer Service Feedback Form or visit: www.elginhealth.on.ca/Accessibility

Elgin St. Thomas Public Health (ESTPH) is committed to providing exceptional programs and services to meet the needs of everyone in our community. To achieve this, we recognize the diverse needs of all residents and strive to provide services and facilities which are accessible to everyone, including those with disabilities.

All programs and services will be delivered in a manner which respects the dignity and independence of persons with disabilities, to ensure everyone in our community has equal opportunity to obtain, use, or benefit from the services offered by ESTPH. Adapted with the permission of Brant County Health Unit

This policy is intended to meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 and all related standards and regulations introduced under this legislation, ensuring that persons with disabilities are provided equal opportunities and standards of service.

ACCESSIBLE CUSTOMER SERVICE

Accessible Customer Service REASONABLE EFFORTS W ILL BE MADE TO ENSURE THAT: The programs and services Communications with a provided to persons with person with a disability disabilities are integrated with are conducted in a the provision to others unless manner that takes the an alternate measure is person’s disability into necessary to allow a person account. with a disability to benefit. The alternate measure may be Persons with disabilities are temporary or permanent. provided equal opportunity to Programs and services are obtain, use, and benefit from provided in a manner that programs and services offered respects the dignity and

by Elgin St. Thomas Public independence of persons Health. with disabilities.

ELGIN ST. THOMAS PUB LIC HEALTH W ORKS WITH A DIVERSE COMMUNITY. HOW CAN W E HELP Y OU ?

Persons with disabilities have the opportunity to use their own assistive devices when accessing goods or services. These assistive devices may include but are not limited to: support persons, service animals, communication aids, cognition aids, mobility aids, and medical aids.