October 2017

Your Business. Your Community.

KAREN VECCHIO

Elgin’s first female MP Cover story: Page 3 Inside: • Aylmer & Area Chamber of Commerce Pages 18 & 19

• Get Ready For Winter Pages 20 - 29

Volume 8 No. 2, October 2017

Participate in our 2017

BAIL or JAIL October 12th & 13th at Geerlinks Home Hardware

Be a “Detainee” (or persuade someone to be a “Detainee”) and the release from “Jail” will be determined by money collected previously by “Bail Pledges” or by phoning friends and relatives for bail money while you are in jail.

We will be Rewarding the “Detainee” who brings in the highest amount of collected pledges on the day they go to “Jail” with a very special prize.

Call Constable Lois Hardman at (519) 631-1224, ext 153 to get involved.

1-800-222-TIPS (8477) www.stthomascrimestoppers.ca

We Couldn’t do it without the support of the Community Proudly Fuelling Crime StoPPerS For over 10 yearS!!

lynhurst eSSo & variety

Owners: Allan & Gary Hughson

45 Elgin Street, St. Thomas (519) 631-0850

Supplying Vehicles to Crime Stoppers for Over 10 Years!!

It’s All About You!

Celebrating over 30 years

Break open tickets on sale now.

All Proceeds from the tickets go to Crime Stoppers

of being Family Owned & Operated… and still FULL SERVICE!

Wellington Road at St. George St., St Thomas, Ontario

(519) 633-0002

open 7 days a week

Proud Supporter of Crime Stoppers

Locke Insurance Brokers Est. 1929

St. Thomas’ Oldest Family-Owned Insurance Brokerage Serving the Family-Owned Community forInsurance over 80 years St. Thomas’ Oldest Brokerage ------------------------------------------

496 Talbot Street St.Thomas, ON N5P 1C2 (519) 631-2782 info@lockeinsurancebrokers.ca

www.elginchrysler.com

www.lockeinsbrokers.com The St.Thomas Police Services Board & Members of the St.Thomas Police Service are Proud Community Partners with Crime Stoppers.

S T. T HOMA S POLICE 45 Caso Crossing St.Thomas, ON N5R 0G7 519-631-1364 www.stps.on.ca October, 2017

Proud to support Crime Stoppers

519-633-1640 ext. 222 E L G I N T H I S M O N T H 2

Karen Vecchio reflects on her first term as MP It’s hard to believe, but you’re halfway through a four-year term as Member of Parliament for Elgin-Middlesex-London. What’s the journey been like?

Every day presents a new challenge. My role in Ottawa differs vastly from my role in the Constituency Office. In Ottawa, I am debating legislation and doing a lot of work as the Shadow Minister for Families, Children and Social Development. While in the Riding, I am meeting with small businesses and individuals discussing a variety of issues as well as attending multiple community events in Elgin- Middlesex- London.

You’re the first female MP for this riding.

Does gender matter in any significant way?

Any thoughts about the infamous work/life balance we all hear about?

I believe for any parent either man or woman, being away from your family poses its difficulties.

Finding the work/life balance continues to be my biggest challenge; however I am lucky to have so much support from my family and friends. I would not be able to successfully do this job without all of their support.

Conservative Leader Andrew Scheer has announced that you will continue as the Official Opposition Critic and Shadow Minister for Families, Children and Social Development.

Can you tell us a bit about this role?

I have met with stakeholders from coast to coast to coast focusing on Child Care, Seniors, Affordable Housing, and many issues that Canadian families deal with on a daily basis including food security and social security. It is always easy to criticize, but I believe that if you are going to provide critique, you ought to provide other options as well. So I am working hard on policy development and alternative solutions for Canadian Families.

Trudeau’s personal popularity ratings continue to poll higher than any other leader.

Does this have an impact on how you approach policy? Are you thinking about his popularity, when you ponder your strategy in

Constituency Assistant Jillian Ferguson (left) working with MP Karen Vecchio in the EML Constituency Office in the CASO Station in St. Thomas. the 2019 election?

Absolutely not! Canadians need well-thoughtout policies that work for them and their families. Popularity will only get you so far, and at the end of the day we need to be sure that what is presented is what is best for all Canadians.

social programs. In my role as Shadow Minister for Families, Children and Social Development, I will continue my focus to search for a balance that supports taxpayers while providing the necessary services to Canadians including family benefits and assistance for seniors.

What do you consider your greatest accomplishment as MP thus far?

The most important aspect of this job is to represent your constituents. In the past 23 months, I believe people in Elgin-Middlesex-London recognize that regardless of political stripes, I am here to assist with federal government issues and support the community as a whole. This recognition is what I would consider my greatest accomplishment.

Do you have any words of advice for other women who are thinking about running for political office?

Regardless of gender, anyone entering politics needs a strong support system including their spouse, family, and friends. Specifically for women, always remember you are equal and your voice is just as important as any other voice at the table. Find a mentor and embrace all that you can learn.

Anything particular you hope to accomplish in the next two years?

In the next two years I will continue to advocate that a strong economy allows for stronger

Elgin This Month Section Editor Business Beat – Bob Hammersley Freelance Editor Terry Carroll Sales Supervisor Geoff Rae

Advertising Consultant Greg Minnema Layout Janine Taylor Production Metroland Media Group

Cover and page 3 photos by Mike Maloney

Elgin This Month is a monthly magazine focusing on business and lifestyle issues and includes Business Beat, the St. Thomas & District Chamber of Commerce newsletter.

The publication is available for pickup at no charge at news stands and other locations around Elgin County, as well as distribution to businesses and selected households.

Published monthly by Metroland Media Group Ltd., 15 St. Catharine Street, St. Thomas, ON N5P 2V7 519-633-1640 www.theweeklynews.ca/etm October, 2017

ELGIN THIS MONTH

3

INNES AS I SEE IT

Bells toll a signal of a path to hope

vicinity, patients, family, nurses, and doctors alike, there is a renewed hopefulness.

In the upper and lower atrium at the London Hope thinks beyond the negative, and when inHealth Sciences Centre Cancer Clinic, occupied fused with trust in something greater then yourself, at its busy times by hundreds of individuals, there it dissipates undesirable possibilities, just as light stands a tall gong and a smaller bell. Countless dissipates darkness. Hence we hear in our funeral times each day, the atrium will be filled with their liturgies these words, “Even at the grave, we make tolling. This marks the completion of either a it our song Alleluia, Alleluia, Alleluia.” course of radiation, or many weeks of chemotherWe choose to undergo immediate struggle or apy. It is a hardy note closing a grace-filled chapter pain because we choose to believe in a future that in one’s journey with cancer. And for those in the accounts for the present stresses. And so hope also includes faith. Not just faith in a future free of stress, but faith in a future that will make absolute sense of the investment • insurance • retirement and tax planning present stress.

As a pastor, I find it interesting how many couples begin to feel hope as early as their call for an appointment. They have taken the future in hand.

The same can be attested when we initially call the dentist with a toothache, or the doctor for an ailment.

by Jim Innes

After-Tax Financial Planning www.farrowfinancial.ca

New features every month Visit our website features and blog for timely investment and financial planning topics. www.farrowfinancial.ca

T: 519.644.2641 • F: 519.644.2640 www.farrowfinancial.ca • admin@farrowfinancial.ca 14107 Belmont Rd., Belmont, Ontario N0L 1B0 October, 2017

Through that modest act, we gain some relieving control, even if we don’t have any actual easement of immediate struggle or pain.

I have often recommended that sleepless folk, especially those with anxious thoughts, push themselves to get out of bed and write down their needs.

This simple act, though not always an easy task, enables the control to be felt, a better future to be mapped, and, in turn, a settling of the central nervous system, and, quite often, a return to sleep.

Hope is everything to folk who struggle. How we get it and where it comes from are important.

When we depend on our own resiliency, we are limited. When we incorporate others in our journey (a humbling decision), the potential for hope increases because people are God’s gift to us. Community is built into our DNA. Hope is a treasure buried deep within the one experiencing it. Not always noticeable, not always seen, it is not easy to unearth and take as our own.

For example, for many people, disability is a bad word (something considered undesirable or unfortunate). It may surprise you that many who have a disability do not share that opinion. In fact, such negative judgments may contribute more to a person’s “disability” than an actual impairment.

Hope resists being marginalized. It’s the sentiment underlying that well-loved scene early in the movie Forrest Gump where the mother said, “Don’t let anyone tell you that they are better then you Forrest. If God intended everybody to be the same, he’d have given us all braces on our legs.”

Hope affects change, even if hope is but a simple thought or feeling. Metaphysics is revealing that energy fields surround us that are prone to how we feel. Hope fills these fields with positive energy.

And according to Systems Theory, anything positive added to any part of the shared experience affects everyone in a healthy way.

As I see it, hope can drive the melody of the subatomic symphony going on about us all the time.

We can never say, despite any limitations, that we are rendered helpless to change the world. Hope is a change agent with limitless personal and global possibilities.

Jim Innes is a clinically trained therapist who served for many years as a priest at St. John’s Anglican in St. Thomas.

• Farm Drainage • Excavation of Basements • Bulldozing • Watermains • Brush Cutting • Road Boring FREE ESTIMATES — QUALITYWORKMANSHIP Call John, Brad, Jason or Peter at 519-765-4445

vangorpdrainage@amtelecom.net

ELGIN THIS MONTH

4

Homestyle Decorating Point Market.

“Your home is the only place that is all yours,” he said. “It is the only place you can be totally yourself. We are all looking for a place we can feel completely comfortable. If you are not doing that at home, you are missing something.”

“Your home is a path, not a place,” Maxwell said.

“Some people think you should set home up like a picture and stop there. But home,” he said, “should change and grow because you change and grow. It’s about figuring out who you are and expressing that over time in your home. It’s not about the space but about creating a space that comes out of you.”

On a personal note, Maxwell shared that his own path has been “twisty and turny.” Before high school, he struggled to find his niche and described himself as anonymous and average. But in high school he discovered a love and talent for art that made him feel alive and appreciated, and then found his way to design. Out of college, he went to work for Gear, a fabric and home fashion design firm that “was really good at making things look fabulous.” However, Maxwell felt something was missing. “It wasn’t enough for a room to look good

Home is a path,

not a place

by Renée Carpenter

I once learned that the word “home” evokes more emotion than any other word in the English language other than the word “love.”

This is definitely the case in my own life, and I believe in the lives of many. The deep meaning of home was articulated beautifully recently by Maxwell Gillingham-Ryan, founder and CEO of Apartment Therapy Media, a network devoted to helping people make their homes beautiful, organized and healthy. Maxwell’s storytelling talent sparkled as he shared his compelling personal story, his design philosophy and the humble beginnings of Apartment Therapy during the fall High

if it didn’t make you feel good,” he said. Seeking a greater sense of mission and purpose, Maxwell returned to graduate school and became an elementary school teacher for about seven years. During that time, he “became aware of how environment affects learning. “The children who did best in my classes had the best homes.” This didn’t mean the most expensive or best designed, but a balance in making it ‘home’. As for his best and brightest students ... “Those who had two parents home for dinner together. (Family mealtimes) make all the difference,” Maxwell said.

In 2001, Maxwell combined his experience and talent for design and for teaching to educating and inspiring the world to create homes that feel as good as they look. “I wanted people to feel empowered,” he said. “We want to inspire you to go home and make it your own, to start a story rather than finish it.”

Don’t miss the joy of home. Create a warm home that you and your friends enjoy is one of the most worthwhile things in life. What is your story, and have you begun telling that story in your home?

Ask about Jennings Furniture & Design’s complimentary in-home design service and how we can help you write that script!

Renée Carpenter owns Jennings Furniture and Design in St. Thomas.

She can be reached at renee@jenningsfurniture.com.

IF YOU NEED A BUSINESS LOAN...

BUSINESS START-UP LOANS CONtACt US at 2% OVER PRIME

Other Business Loans available for Equipment, Agriculture, Expansion, and Succession at competitive rates.

(519) 633-7597 ext #337 kjackson@elgincfdc.ca www.elgincfdc.ca (519) 633-7597 ext #337

www.elgincfdc.ca October, 2017

kjackson@elgincfdc.ca

E L G I N T H I S M O N T H 5

Business & Community Tourism

love Fall in with

Elgin County

by Katherine Thompson

As the summer melts away and cooler temperatures produce a kaleidoscope of autumn colours, a new side of Elgin County is revealed.

Breathe in the crisp fragrant air as you take in the spectacular reds, yellows, and oranges. Towering oaks and maples in vibrant shades provide the perfect backdrop for a myriad of activities that will make saying good-bye to summer a little bit easier.

The harvest in Elgin at this time of year is bountiful (there are exceptions this year, but much of the county will have a good harvest)

and numerous festivals pay tribute to Elgin’s agricultural past and present. These events are sure to tickle the taste buds and feature lots of family fun. Take the time to pick the perfect pumpkin right from the patch, enjoy a wagon ride with the kids, or get lost in a corn maze. Indulge in a glass of warm spiced cider, a bottle of mulled wine, or a piece of fresh apple pie.

Midway rides, cotton candy, and tractor pulls at the region’s many fall fairs are sure to delight visitors of all ages and inspire a sense of nostalgia for days gone by.

For those looking to enjoy nature uninterrupted, Elgin County offers numerous well-groomed hiking paths at its conservation areas and provincial parks, also ideal locations to witness the fall migration of birds and butterflies.

A brisk walk or a leisurely stroll is a great way to spend an afternoon enjoying our area’s pristine natural beauty.

Hop on your bicycle

and escape down the winding country roads of Elgin County. Cooler fall temperatures make for a pleasant ride. Paved shoulder cycling lanes on Imperial Road from Aylmer to Port Bruce, and along Sunset Drive from St. Thomas to Port Stanley provide safe routes for cyclists of all experience levels.

This fall get outside and take the time to relish in the fruits of the harvest season and all of the rural charm that goes along with it.

For more information about fall fun in Elgin County visit www.elgintourist.com.

Katherine Thompson is Marketing & Communications Coordinator with The County of Elgin

Are you concerned about your family’s financial self-defence?... we are!

Your family and their future depend upon the security of your life and income!

Do you have personal Life Insurance, Disability Insurance, Critical Illness Insurance?

If you are not sure if you require any of these coverages, have a medical condition, or occupation that seems to block your path to security, contact me for a FREE consultation.

Martin Evers – Financial Advisor South Coast Financial Services Email – martin@martinevers.ca Call or Text – 519-878-2313

October, 2017

E L G I N T H I S M O N T H 6

BUSINESS & COMMUNITY OUR COMMUNITY

United Way moves away from annual thermometer

by Serge Lavoie

(Full disclosure: I was on the local United Way board for two years until early last year. I am no longer involved with the organization.)

As the annual United Way campaign launches this year, at least one thing will be missing. There will no longer be the “thermometer” sign on Talbot Street to remind us of how well the community is responding to the fundraising objective.

This year, the campaign goal is officially gone. No doubt it still exists internally, as staff and board evaluate the success of the campaign and calculate the amount of money which will be available for distribution to meet community needs. Campaign targets have been dropped throughout the United Way of Elgin Middlesex, of which Elgin and St. Thomas forms a part after an organizational merger at the start of the year.

Instead of having us focus on the dollar target, the campaign will remind us what is done with the money and will communicate the very real needs being met in our community. Measure the impact, not the dollars, in other words.

With so much need, it makes perfect sense to focus on outcomes rather than dollars.

The big question is whether we can somehow forget that the London campaign missed its 2016 campaign target of $9.17 million by some $170,000 and that the Elgin St. Thomas target of $485,000 was exceeded (by $92).

Is the agency dropping campaign targets because there is a better way to go about things, or because targets are increasingly hard to achieve?

As it launched its 2017 campaign, without a formal target, the Elgin Middlesex agency admitted that it needed about five percent more just to meet current needs. That represents about $455,000.

So, numbers DO matter, even when you focus on

needs and impacts.

As a society, we are obsessed with metrics. We follow the polling popularity of our political parties and leaders, we endlessly discuss the performance statistics of our sports teams and favourite players and most of us won’t invest in a movie without first checking its Tomatometer score.

Efforts to de-emphasize marks and scores in the educational system have left many parents baffled, frustrated and suspicious.

When you don’t use numbers as metrics, you generally have to listen, learn and understand more about the subject you are evaluating. Performance measures for social services are notoriously hard to define. They’re even harder to communicate easily and quickly.

Can the United Way count on us to improve our collective attention span in order to better understand the value of its critical programs?

Maybe it is time to get rid of the old yardstick approach to defining the United Way campaign.

Simply tacking on a percentage increase to last year’s target does nothing to help define the scope of the need. Perhaps the need should be better defined and quantified. Maybe we need to be told how far away we are from actually meeting that need.

An approach like that would require the agency to have a strong understanding of our community and its challenges. It would require a rigorous prioritization of efforts

“perhaps the need should be better defined and quantified”

and programs. It would benefit from a strong communications effort to describe the impact our money is having in our community.

I’ve no doubt that this is exactly what the folks at the United Way have in mind. If successful, the donations will continue to flow, hopefully at a higher rate than previous years.

I’ll still miss the thermometer on Talbot Street.

Serge Lavoie has a 35-year career managing associations. He is currently leading the St. Thomas Elevated Park project.

Welcome

LLarge selection of Quality P Pre-Owned Owned Vehicles

Bruce Morris, DD • Full & Partial Dentures • Dentures on Implants • Same Day Relines & Repair • Financing Available

Clinic e r u t n e D y it C New Owner of ars Experience with over 30 Ye

Come in and choose one today or visit our website

www.bridgeviewstthomas.ca

Call today for your NO CHARGE Consultation 989 Talbot Street, St. Thomas • 519-631-3130

DENTURE CLINIC

1207 Talbot St., St. Thomas 519-633-0240 October, 2017

ELGIN THIS MONTH

7

Modern Marketing The Connection Economy

The Connection Economy is changing how we do business

is that we are moving away from an industrial economy toward a connection economy, that is, one where there is a You may have looked around you and thought: how has human interaction at the heart of every business. so-and-so managed to get their business up and running He posits that our labour and material production has so quickly? Why do they have customers lining up outside reached the limits of scalability, and that we have brandtheir door? They don’t have a radio spot, they don’t have a ed ourselves to death. So what does the world need? An two-page spread in the yellow pages, and I have yet to see a economy routed in trust, permission, remarkability, leaderbillboard with their logo on it! ship, storytelling, humanity, connection, compassion and The answer is both simple and yet subtly complex, and it’s humility. been called “The Connection Economy”.

But what does that mean in simple terms as someone who Seth Godin, the author who coined the term, is a well- is running a business? known guru in the era of digital marketing, and he has a Your job as a modern business owner is to find the right lot of great things to say on the topic. One idea he presents tribe, connect and create a culture of being that tribe. Make your product or service so great that people will happily sing your praises on their Facebook update, tweet, or in an Instagram post. Word will spread, but the integrity and dedication to your product has to start with you.

Another way to look at the same problem is to ask yourself this question: Are you invisible or remarkJob Search Support able? Again, in Seth Godin’s own words, from an interview he gave to Employment Counselling the blog Craft of Marketing (craftofmarketing.com): Basically what happens is people Direct Links to Employers come to me knowing I don’t do consulting. So they’re looking for free advice, Youth Employment Programs and they ask, “How do I make a big splash?”

Workshops “How do I get the word out?”

“How do I get to the size that you are?

“Please write a post or tell me how to get my Kickstarter to be super successful, or whatever.”

My answer is from my own experience, the way I did it, which is to tell ten people. If those ten people tell no one else, then there’s something wrong with what you built. But if they tell other people, then the word begins to spread. And if you show up, day after day with something important, and notable, and remarkable, and generous, people will talk about it. They will miss you if you are gone. And that is the slow and steady route to actually making an impact.”

Invisible or remarkable? My column in this magazine is dedicated to taking a closer look at what this might mean for you as a local business owner in Elgin County. I can’t wait to get started!

Seth Godin

by Amanda Devries

Free Services

400 Talbot Street, St. Thomas (519) 631-5470 Text: (226) 376-0320

160 Main Street, West Lorne (519) 768-0020 Text: (226) 376-0393

www.employmentserviceselgin.ca October, 2017

Amanda DeVries owns Amanda DeVries Brand + Design. Her website is amandadevries.com and you can find her on Twitter and Instagram as @aDeVries_gd.

E L G I N T H I S M O N T H 8

Tires • Brakes • LOF Batteries • Alignment WE SERVICE ALL MAKES AND MODELS

1012 Talbot St., St. Thomas 519-631-5080 Life is better in the Quick Lane.™

• OCTOBER 2017 •

Meet The Makers – Wednesday October 11 Thanks to the generous support of our sponsors, RBC - Royal Bank of Canada and LEPC – the Local Employment Planning Council, everyone’s invited and it’s completely free of charge!

The Railway City Big Top tent on CASO Crossing gives us a unique opportunity to feature the “Makers” within our community. St. Thomas’ larger, mid-size and small industrial employers, creators from the arts community, producers and designers and more will be showcasing their products, their technology, and the skills and processes that drive what they do. From a student’s perspective, Meet The Makers is a look to the future and insider knowledge on local jobs and opportunities. From a resident’s viewpoint, or for local businesses looking at ways to meet or serve local needs, Meet The Makers takes community awareness to a new level.

Check the Chamber’s website at www.stthomaschamber.on.ca for detailed event and exhibitor details.

Going digital At the September Business After 5, Dan Reith, President & Principal Broker at Reith & Associates Insurance and Financial Services Limited, announces the firm’s plans to go digital – a first for St. Thomas.

Business After 5 Wednesday October 18 Business & Community Showcase St. Anne’s Centre 20 Morrison Drive, St. Thomas Special Hours: 3:00 p.m. to 7 p.m.

November 15 Business After 5

Co-Sponsors: RBC Royal Bank of Canada and Graham Scott Enns Chartered Accountants Site: Jennings Furniture 432 Talbot Street St. Thomas Free Admission to all personnel from any organization that is a Member of the St. Thomas & District Chamber of Commerce.

Business & Community Showcase – Wednesday October 18

Proudly supported and sponsored

by TD Bank, we mark national Small Business Week with our annual Business & Community Showcase at St. Anne’s Centre This year’s event runs 3:00 to 7:00 p.m. and features retailers, services, professionals and community agencies all under one roof. And did we mention free food? In each corner of the hall you will find tasty samples and treats from The Bistro, Boston Pizza, Catering by James Meadows and Pita Pit.

October, 2017

Darren Reith presents City of St. Thomas councillor Joan Rymal (left) with a Gift Basket from Tru Hot Yoga at the September Business After 5. The event was sponsored by Reith & Associates and held at St. Thomas Seniors’ Centre.

Take part in our November feature

Business Beat Table of Contents Page 10 ..................... Referrals Page 11 .................... New map Page 12 ............ Legal Business Page 13 ................Disabilities?

Page 14 .................Social fraud Page 15 ............ New Members Page 16 .................. Ec. summit

Truly grateful

Farm Business Report

To take advantage of excellent advertising opportunities (ext. 222) give me a call at Greg Minnema, Account Executive

or email me at

November Edition Advertising Deadline is October 18th

ELGIN THIS MONTH

9

Viewpoint

How to improve your business’ referral marketing through the Chamber How the Chamber can help your business with referrals Referral marketing allows your loyal customers to First, know that the Chamber has many active “sell” for you by referring others to your business. Members. Locally, over 540 businesses. These people Sounds great, right? understand the importance of community. Being Unfortunately, getting helpful reviews and refer- regularly plugged into that network will bring you a rals is not as easy as just providing good service or handful of referrals and reviews with very little effort. a worthwhile product. The disconnect is seen in a It’s all about a marketing concept called ‘positioning’.

Texas Tech University study, which revealed 83% By being visible, you and your business improve your of customers admitted they were willing to write a position when someone needs the product or service review or refer people to a business after a pleasant your offer. experience, yet only 29% do.

Some other ideas to try: So, how do you get those customers who are willing Host an event to review and refer to do it?

The chamber is often looking for places for events Believe it or not, the chamber can be a tremendous or meetings of various committees and project help to your business and its referral marketing ef- groups. If you have a business with room for a few forts. Here’s how: dozen people or more, this is a clever way to get acFirst, for brevity’s sake, we’re going to assume you tive Members through the doors and sampling what have something worth referring. We’re going to as- you have. sume you have a good business with excellent serThe chamber will often thank the venue publicly vices or products. We’ll also assume that you provide as part of the event but ask your event coordinator an above ordinary customer experience. People don’t to mention that reviews are as good as business and write reviews on “fine.” Good is adequate and doesn’t you would love for those in attendance to share their spark enough desire in a customer to refer you. You experience online. Don’t forget to mention 1-2 valuneed to excite people by what you offer them. The able sites for you such as Trip Advisor, Yelp, or whatbest way to do this is to improve the customer expe- ever fits your business or industry. rience. Provide excellent service and a welcoming atSponsor something mosphere and you’ll be well on your way to your first Another terrific way to get noticed by Members (hundred) reviews and building a referral culture. is by sponsoring something. Just make sure that if But you don’t want to stop there. you’re sponsoring something to strengthen your referral marketing and that there is a direct connection behind what you’re providing and what sort of business you have. For instance, a food sponsorship as a restaurant is a great idea especially if you bring tasting samples of one of your main dishes. This allows attendees to review your food easily. However, sponsoring a drink tent at a golf tourney when We’ve got you covered. Guaranteed. you sell insurance probably doesn’t suit your As a small business owner, you’re trying to stretch every dollar.

by Christina Green

Self-employed?

referral marketing efforts directly.

It may get you customers who could refer people down the line but, in that case, referral marketing is going to be a long game for you, not a short one.

Be helpful Business people who believe in “what goes around, comes around” do well in referral marketing. Yes, there are some industries like food and hospitality that drive people to share their experience immediately. But if your service or product is less “sexy” you need to think about building that relationship and the chamber will help you do that.

The chamber offers a lot of ways you can be helpful to the community. When you provide your time, knowledge, and expertise for free or with no expectations, people will begin to like you. Customers do business with people they know, like, and trust. Effective ways to do this include: Contributing your industry expertise to a chamber post in social media, our weekly online newsletter, our website, or for possible use here in our monthly section of Elgin This Month. Chambers have a large reach and your knowledge will be shared widely.

Volunteering with the chamber in an area you know a lot about.

If you’re looking to improve your referral marketing, be upfront with the chamber. They can help you get in front of the right audience and motivate people to become more active referrers. Don’t assume that because the chamber helps with marketing and getting you exposure that they will be working on the kind you want. If your goal is more reviews and referrals, tell them. They have a wealth of knowledge and can help you create a referral culture.

Finally, once you have the reviews coming in make sure you address each one — good and bad. People took the time to write and share them. You should acknowledge each one. Plus, others will see that you do and feel that you care. This is all part of the giving economy and will feed your referral engine.

Christina R. Green teaches small businesses, chambers, and associations how to connect through content.

Her articles have appeared in the Midwest Society of Association Executives’ Magazine, NTEN.org, AssociationTech, and Socialfish. She is a regular blogger at Frankjkenny.com and the Event Manager Blog.

The last thing you want to deal with is unexpected health care costs.

The Chambers of Commerce Group Insurance Plan® has guaranteed benefits for firms as small as one or two lives.

Business Beat

No health questions. No medical exams. No waiting period.

Published by Metroland Media Group Ltd., and delivered to businesses in St. Thomas and Elgin Country For complete information on the St. Thomas and District Chamber of Commerce, reach us at: 115-300 South Edgeware Rd., St. Thomas, Ontario N5P 4L1 Telephone: 519-631-1981 Fax: 519-631-0466 E-Mail: mail@stthomaschamber.ca Website: www.stthomaschamber.on.ca President & CEO Bob Hammersley Accounting Coordinator Susan Munday Member Services Christy Hunking Member Services Barry Fitzgerald Intern/Co-Op Student Gabriele McSloy

Coverage is guaranteed and effective the first day of the month following application.

Coverage includes:

The Chambers Plan is designed for small businesses just like yours, featuring:

• Stable rates • Simple online administration • Health coverage including prescription drugs, paramedical • Quick and easy claim submissions with services, ambulance, medical equipment, vision, even our mobile app emergency travel coverage • Human Resource, Legal and Accounting • Basic Dental benefits including exams, cleanings and fillings services included in every plan • $25,000 Life Insurance

Don’t delay! Get a free quote at www.chamberplan.ca or contact your local Chambers Plan advisor.

450 Sunset Drive, Suite 237 St. Thomas 519-637-0181

October, 2017

St. Thomas & District Chamber of Commerce 2017 Board of Directors Chair: Robert Furneaux Gorman-Rupp Canada 1st Vice-Chair: Ray Bosveld HollisWealth 2nd Vice-Chair: Brian Helmer Reith & Associates Insurance and Financial Treasurer: Mark Lassam, CPA, CA Lassam & Co. Past Chair: Dan Kelly, CPA, CGA Dowler-Karn Ltd. Director: Kathy Cook World Financial Group Director: Sean Dyke St. Thomas Economic Development Corp.

Fanshawe College Director: Ross Fair Director: Kevin Jackson Elgin Business Resource Centre Director: Tara McCaulley Small Business Enterprise Centre Director: Ginette Minor Alexelle Slipcovers & Décor Director: Chris Patriquin Simply Pure Water Director: Joe Preston Wendy’s Restaurant Director: Bob Ward The Auto Guys

E L G I N T H I S M O N T H 10

Chamber News

Notice to Members – A.G.M. November 22, 2017

Map progress

As deadlines approached for this issue of our monthly magazine section, Chamber staff were busy in the final stages of pre-printing work for the next edition of the Chamber’s City/District street map. The next edition will include dozens of updates featuring all new subdivision plans in and around the city, and across Central Elgin and Southwold. 75,000 copies of this popular publication will be available for distribution shortly, enough to meet the Chamber’s needs over the next two years. Special thanks to our associates in all local municipal offices for their assistance and, as well, to local builders and developers for giving us insight to allow inclusion of all known developments expected during the life cycle of the map.

As required under the provisions of the Boards of Trade Act, the St. Thomas & District Chamber of Commerce will hold its 148th Annual General Meeting on Wednesday November 22, 2017. The meeting will include presentation of the Chamber’s audited financial statements for the year ended August 31, 2017 by our auditors, Graham Scott Enns Chartered Accountants LLP; and the opportunity for any Member to bring business to the Board and Members of the Chamber.

Copies of the audited financial statements for the period September 1, 2016 to August 31, 2017 will be available to any designated (voting) representative of any registered Member and may be obtained at the A.G.M. or at Chamber office or via email after the meeting.

Email requests should be sent to: mail@stthomaschamber.ca.

Attendance at the A.G.M. is open to any designated (voting) representative of any business or organization which is a current Member in good standing of the St. Thomas & District Chamber of Commerce.

The 148th A.G.M. will begin at 5:00 p.m. and will be held immediately preceding the regular monthly meeting of the Chamber’s Board of Directors.

RSVP please via email as above or by calling the Chamber office at 519-631-1981, if you plan on attending so that seating arrangements may be confirmed. This meeting will take place at the Elgin Business Resource Centre, 300 South Edgeware Road, St. Thomas.

For any additional information, contact Chamber President & CEO Bob Hammersley at the Chamber office, 519-631-1981 Extension 24 or email bob@stthomaschamber.ca.

Welcome Pack comes back

What’s old becomes new again?

The St. Thomas and District Chamber of Commerce is preparing to launch (or shall we say re-launch) a community service product early in 2018 that will help market our community to people looking at relocation, meet the needs of personnel transferred here, assist HR personnel in their recruiting efforts, and assist home builders and realtors as they welcome people moving into new or re-sale homes in our service area: St. Thomas, Central Elgin & Southwold.

Our product is called Welcome Pack, and we think the name says it all in terms of what it does and who they’re for.

The concept isn’t new for us. Prior to the economic downturn in 2008, we routinely assembled packages and bundles of information for newcomers and prospects investigating local investment, employment and housing opportunities here. Demand is again on the upturn and we have had several requests to renew our efforts in meeting this community need.

As Welcome Pack returns in January, it will have a new partner. We’re joining forces with the Elgin and St. Thomas Home Builders’ Association to see custom versions of the product given as gifts to people arriving in newly-built homes. City stats show that, to the end of August this year, St. Thomas had 190 brand-new single-family, semi-detached, and multiple unit homes being built this here. Looking at plans for the next couple of years, that number will continue to climb.

Beyond our work with the home builders on new housing occupants, the Chamber will also be making available other versions of Welcome Packs specifically focused on other markets including business investment, employee recruiting, and relocation to resale housing by people not currently residing here.

What will be in a Welcome Pack? Primarily two things: community information such as our new street map plus details on how to connect with municipal & public services or facilities. The Chamber will also welcome contributions from our Members to help promote local retail & service options. More details will follow in the weeks ahead on how any Chamber Member could be included.

We know that new residents need & welcome community information, so we’re working to see they get it.

October, 2017

E L G I N T H I S M O N T H 11

Legal Business

Fall planning for the coming generations ciaries, should some or all be minors.

As we find ourselves well into the second half When drawing a of another year, I thought it might be helpful to will, you (and no review the concept of the personal estate plan. one else) choose who In this regard, I cannot emphasize too strongly will handle your afthe importance of an up-to -date will, drawn in fairs when you are consultation with your lawyer. For while dying gone. The choice of without a will does not carry the dire conse- an “Estate Trustee” quences some would have you believe, the lack (formerly an Exof guidance to family members and friends at a ecutor) is extremely time of such emotional turmoil can be devastat- important. The Esing. tate Trustee must A common misconception is that if a person be an individual dies without a will their estate somehow passes to who is trustworthy, the government. It does not. (Except in the case organized and intelof a deceased with absolutely no living relatives). ligent. The work of The rules of intestacy (i.e. no will) provide that the trustee is onercertain people within certain defined parameters ous and sometimes receive the estate of a person who dies without complex. They must a will. For example, the spouse of such a per- be able to work with son receives a “preferential share” amounting to accountants, bankers, investment advisors and the first $200,000 of the estate. He/she is also yes, lawyers. It also helps if they are familiar with entitled to a proportionate share in the balance the estate as a whole, as well as the beneficiaof the estate, assuming there are children. How- ries of the estate. Some people, particularly with ever, this division may not be what the deceased large estates, choose an institutional trustee such wanted, and, moreover, it may create serious le- as a bank, brokerage or trust company. In any gal and practical problems in administering the event, the trustee is entitled to compensation for estate depending on the size and composition of their work, the amount of which is subject to the estate, not to mention the ages of the benefi- review of the court.

If you have younger children you should consider the appointment of guardians for them in the event both you and your spouse die before they are old enough to conduct their own affairs. The guardians can be, but don’t necessarily have to be, the same people as the trustees. The roles are quite different, and a person with outstanding parenting skills may not possess the business acumen required of a trustee.

Within your will, you can designate certain persons to receive monetary gifts.

Examples of such beneficiaries include We provide families with respectful and affordable grandchildren, favourite neighbours, funeral, memorial and cremation services. (favourite lawyers Free, no-obligation preplanning and prepayment NOT), charities or consultation is available. other organizations.

These “legacies” are For more information, please go to paid out first by the Estate Trustee after www.shawnjacksonfuneralhome.com debts and expenses are paid. As well, 31 Elgin Street | St. Thomas, Ontario | 519.631.0570 many people desig-

by Monty Fordham

October, 2017

nate beneficiaries of personal items such as family heirlooms (e.g., my mechanics tools to my daughter, Mary; my Royal Doulton collection to my son, Harry). These types of “bequests” can be made within the will or by reference in the will to a separate list or memorandum. The list should contain only easily identified items of personal property to avoid conflict between beneficiaries.

The very act of instructing and drawing a will involves a thorough review of your assets, liabilities and long term obligations. In many cases, personal planning tools can be set in place to minimize income tax consequences, probate fees (now called Estate Administration Tax or EAT) and legal costs. These may include, in larger estates, the use of primary and secondary wills, the establishment of holding companies and family trusts. In more modest estates, assets may be placed in joint ownership with children, although this must be carefully structured in most cases. Sometimes, gifts may be made of personal items and evidenced by documentation, while the item remains in the possession of the testator. Of course, investments which designate a particular beneficiary, such as life insurance, RRSPs and RRIFs, pass outside the will and are not subject to EAT (probate fees).

The process of estate planning should be looked at as an opportunity to review your investment portfolio, your fixed assets, the needs of your family, and your financial and personal goals.

And, eventually, if it’s done well, as an added bonus, your children will thank you.

Questions, comments and suggestions for future columns are welcomed by lawyer Monty Fordham at his office: Fordham & Brightling Associates – Lawyers, 4 Elgin Street, St. Thomas.

Telephone 519- 633-4000, Monty Fordham FAX 519-633-1371 or e-mail: montyfordham@4elgin.ca

E L G I N T H I S M O N T H 12

Member News

New program helps Ontario business connect with the right talent

Network to showcase the business advantages of employing persons with disabilities The Ontario Chamber of Commerce has joined with the Honourable David Onley, Special Advisor to the Government of Ontario’s Minister Responsible for Accessibility, and the Discover Ability Network partners to launch a new program and online portal that will connect persons with disabilities seeking employment directly with Ontario businesses looking to meet their talent requirements.

The portal is a key feature of Access Talent: Ontario’s Employment Strategy for People with Disabilities, a comprehensive plan focused on connecting more people with disabilities to rewarding jobs and more employers to new talent to help grow their businesses.

Funded by the Government of Ontario and powered by Magnet, a data-rich, job-matching technology platform, the Discover Ability Network showcases the business advantages of employing persons with disabilities and provides a roadmap for businesses to hire persons with disabilities. Companies can also sign up, register and begin connecting to and recruiting talent.

“Employers are finding it more and more difficult to fill positions with the right talent, yet people with disabilities are an untapped resource with skill sets many businesses need,” said Richard Koroscil, Interim President and CEO of the OCC. “Business will see improvements in productivity, increased engagement with employees, less turnover and reduced costs to training when hiring employees with disabilities.”

The Honourable David Onley, Special Advisor to the Minister Responsible for Accessibility, joined Discover Ability Network partners, including the OCC, at the DMZ, Canada’s top university business incubator at Ryerson University, to officially launch the new web portal and to discuss the benefits for businesses when hiring persons with disabilities.

“Today’s successful companies build diversity into all aspects of their workplace. This innovative online platform will help increase employment opportunities for people with disabilities,” said the Honourable Tracy MacCharles, Minister Responsible for Accessibility. “One of the pillars of Access Talent: Ontario’s Employment Strategy for People with Disabilities is focused on supporting and encouraging employers as accessibility champions and partners. As a key element of the strategy, I’m thrilled this platform is launching to engage and educate employers on a valuable talent pool.”

The web portal, found at discoverability.network, includes the following six-step guide on how businesses can hire persons with disabilities: 1. Learn about accommodation needs: When in doubt, businesses should ask what people need to be successful. It can be simpler than you think.

People with disabilities know what tools and accommodations they need to benefit your company.

October, 2017

2. Find talent: There are a lot of people with dis- ers. Bridging this divide is essential to help busiabilities ready and willing to work. Businesses can nesses meet the talent requirements. let people with disabilities know they are hiring The Discover Ability Network will be hosting wethrough inclusive jobs postings and using plat- binars and educational events around the province forms like Magnet’s for a free and convenient on- in the coming months to help businesses better line matching tool. understand the benefits of hiring people with dis3. Interview and hire: Businesses should select abilities. the candidate with the ability to do the job by For more information about the Discover Ability holding inclusive interviews and job carving.

Network, please visit discoverability.network.

4. Onboarding: Businesses should confirm with a new hire Glenn Thorel (left) from any accommodations needed, EBRC wins the big prize of have each new employee comthe evening at the Septemplete an individual accommober Business After 5 – A Day dation plan (IAP) and pair the in Queen’s Park with MPP Jeff new hire with a current employYurek, including business ee to make the transition easier. class VIA fare, sponsored by 5. Accommodations: BusiBA5 hosts Reith & Associates nesses must be willing to modInsurance and Financial Serify the work environment and vices. Dan Reith is proud to job for a new hire with a dispresent this main prize at the ability.

St. Thomas Seniors’ Centre.

6. Promote your success: Share your story when you get it right. Your customers will show their appreciation.

There are real, proven advantages to employing people with disabilities. Businesses can benefit from: • Increasing the size of its skilled labour pool; • Reducing costs associated with turnover, training and safety; • Improving the engagement of all your employees; • Harnessing the value of innovative processes and new perspectives; and open at 11am • Attracting an underserved consumer everyday market worth $55 billion per year in CanaWe Deliver da. all Day and Night In a recent survey conducted by the Onwww.dominos.ca tario Chamber of Commerce, 30 per cent of employers indicated that they could not find the talent they needed. FillomaS ing a job position with TreeT ST.Th the appropriate talent 965 TalboT S is essential for employ-

School hot lunch Programs

easy Fundraising Programs

Kindergarten Dough Show

519-633-3123

E L G I N T H I S M O N T H 13

Pro Text

Cyber risks & liabilities:

protecting your intangible assets from social engineering fraud

by Dan Reith

Imagine that two uniformed men walk into your business with firefighter’s badges and identification, walkie-talkies, etc. They tell the front desk that they are there for a routine fire safety inspection. Your receptionist lets them in. The two men split up, seemingly to conduct different parts of the fire inspection, and return to the reception desk 15 minutes later, explaining they have completed their assessment. They walk out the door and are never seen again. Nothing to worry about, right?

Wrong. You’ve just been the victim of a wellplanned social engineering scam. Days or weeks later, your computer system is compromised, customer credit card numbers are stolen and sales are dropping. So what happened?

What is social engineering?

Social engineering is the act of taking advantage of human behaviour to commit a crime.

Social engineers can gain access to buildings, computer systems and data simply by exploiting the weakest link in a security system: humans.

For example, social engineers could steal sensitive documents or place key loggers on employees’ computers at a bank, all while posing as fire

inspectors from the nearby fire department, as seen in the example above.

Social engineers don’t need to have expert knowledge of a company’s computer network to break-in to a business; all it takes is for one employee to give out a password or allow the engineers access to an area they shouldn’t be in.

Social engineering tactics If you can learn to identify the ways in which a social engineer might try to break into your business, you can stop a threat before it begins.

Social engineers are masters at blending in.

They research their target for weeks or even months, learning the smallest details to gain entry into a company. They are often sweet-talkers and their body posture lets others believe they belong.

Social engineers often work in groups of two.

In the opening example, the two men split up to conduct a “fire inspection.” Keeping them together could have saved the company a lot of time and money. Always make sure there are eyes on visitors at all time.

How to prevent social engineering Being a victim of a social engineering scam can have a wide range of effects on your business, including: • Damaged reputation • Lost sales • Humiliation • Lower staff morale • Losing customer base

Merchant Services: Right for Your Business

First Data’s trademark is providing fast, safe and cost-efficient transactions.

Let us analyze your latest statement and we will meet or beat your current rates.

For more information, contact your First Data Business Consultant at 1-888-265-4117. © 2016 First Data Canada Ltd. is a registered ISO/MSP of Wells Fargo Bank, N.A., Canadian Branch, Toronto, ON, Canada. All trademarks, service marks and trade names used in this material are the property of their respective owners.

21958 2016

October, 2017

All these effects take a lot of time and money to reverse. Because humans are naturally trusting, it can be difficult to identify when we are being socially engineered. However, there are ways to prevent social engineering from potentially ruining your business: • Implement policies at your business that limit or eliminate the amount of sensitive information that is made available to your employees, customers or the general public.

Never allow employees to give out passwords or credit card numbers over the phone. If this information is needed by another employee, meet face-to-face.

• Make sure employees never write down

their passwords on paper. A piece of paper with important passwords on it can be swiped by a social engineer in the blink of an eye. Make sure your employees’ computer passwords expire after a set amount of time, generally three months.

Set guidelines for new password creation, but keep in mind that complex passwords are difficult to remember. If passwords are reset too frequently or are too hard to remember, employees will end up creating passwords that can be guessed easily.

• Consider installing security cameras around your building. Make sure to keep an eye on areas where security is lax, such as a smoking area or near an unguarded back door.

• All visitors should be greeted and asked to fill out a sign-in sheet.

• Prohibit employees from posting work-related information on social media websites. Often, social engineers spend weeks or even months learning about employees’ habits and tendencies before making a move. A simple post about being out of the office for a short length of time could be all a social engineer needs to steal sensitive information. Let employees know that posting otherwise harmless information on the Internet, such as a telephone number or address, could be the final piece of a social engineer’s plan of attack.

• Have employees wear badges with their name and picture on them, and have employees swipe their badge to gain access to different areas of the building. Let your employees know that it is not OK to let in employees they don’t recognize because they “forgot their badge.” This is a common technique to get social engineers in the building.

• Subject your company to penetration testing.

Hire an outside agency to act as a social engineer and see how your employees respond. If the test is successful, your employees will have extra motivation to be vigilant for social engineering threats.

Are your intangible assets adequately protected?

Social engineering can be a very effective way for a criminal to steal your digital assets. Contact your insurance professional to learn more about resources and coverage options to protect your company against losses from social engineering.

This column appears regularly in Business Beat and has been submitted by Dan Reith, BA (Hons), CAIB, a partner and Principal Broker in Reith & Associates Insurance and Financial Services Limited, 462 Talbot Street, St. Thomas.

Dan Reith Questions and comments on this column are welcomed by the writer at 519-631-3862 or via e-mail: info@reithandassociates.com

E L G I N T H I S M O N T H 14

Member News

New Members Bizbio Inc. 53 St. Catherine Street St. Thomas, ON N5P 2R4 Phone: 519-851-8614 Email: bryan@bizbio.ca Website: www.bizbio.com Contacts: Bryan Bakker, Owner Buyers Guide Categories: Video Production; Promotional Products Products & Services: Bizbio Inc. was founded in 2011 out of a passion for storytelling and the visual arts. More and more businesses need to have quality video production to complement their brand and promotional strategies online. Bizbio Inc. uses some of the best video and audio equipment available and draw from a dedicated talent pool of videography professionals who have worked all over the world.

CANAPRINT 1 – 397 South Edgeware Road St. Thomas, ON N5P 4B8 Phone: 519-518-5919 Email: pkalita@canaprint.ca Website: www.canaprint.ca Contacts: Paul Kalita, Owner Buyers Guide Categories: Promotional Products, Design, Displays, Graphic Arts Products & Services: CANAPRINT will help you realize your vision by converting your logos and graphics into useful promotional Items for your business or personal use. They offer digital and screen printing on t-shirts, hats, store front signage, vehicles, stickers, banners, flags and more.

EA Associates Inc. 10 Mondamin Street St. Thomas, ON N5P 2V1 Phone: 226-667-5927 Email: aimee@eaassoc.com Website: www.eaassoc.com Contacts: Aimee Hagerty, Director of Global Operations Buyers Guide Categories: Employment Agency Products & Services: Based in St. Thomas, EA Associates Inc. is a recruitment agency specializing in placement of healthcare and pharmaceutical professionals, both locally and across North America.

John Gibbons Automotive Group 15 Barrie Boulevard St. Thomas, ON N5P 4B9 Phone: 519-871-9049 Email: jag@evr.ca Contacts: John Gibbons, Owner Buyers Guide Categories: Auto Services, Importing/Exporting Products & Services: John Gibbons Automotive Group specializes in the purchase and export of used vehicles from Canada to the United States.

John has been in the automotive business for over 30 years as a General Motors and Kia dealer in the October, 2017

The St. Thomas & District Chamber of Commerce proudly welcomes the following businesses and individuals as our newest Members. Those listed below were accepted as registered Members from August 16 to September 15, 2017. Once an organization registers with the Chamber, all personnel (owners/managers/staff) within the organization have full access to all Chamber programs, projects, events and services.

London and St. Thomas area.

Limitless Tattoos Inc. 570 Talbot Street St. Thomas, ON N5P 1C4 Phone: 519-207-6600 Email: limitlesstattoos@outlook.com Contacts: Jason Boldt, Co-Owner; Susan Boldt, Co-Owner Buyers Guide Categories: Tattoos & Piercing Products & Services: Limitless Tattoos will help you plan the perfect piece of body art by creating stunning, custom designed tattoos in a wide variety of artistic styles. Piercing is also available.

Magic Touch Auto Body Inc. 15 Progress Drive St. Thomas, ON N5P 4G4 Phone: 519-631-9922 Email: magictouchautobody@bellnet.ca Contacts: Jeff Sawyer, Co-Owner; Paul Gemmell, Co-Owner Buyers Guide Categories: Auto Detailing, Auto Parts, Auto Repairs, Auto Services Products & Services: Magic Touch Auto Body Inc. is a full service auto body paint and repair shop specializing in collision repairs, frame straightening and painting.

They will also help with all the little details from arranging car rentals to detailing after the job is done.

cream, soft drinks and domestic beer. Their restaurants include creative wall art, big screen TV’s, communal seating and trendy finishes which unite mouth-watering menu selections with the ambience of an urban hangout.

Western Overhead Door 125 Bessemer Road, Unit 17 & 18 London, ON N6E 1P9 Phone: 519-691-0000 Email: todd@westernoverheaddoor.ca Website: www.westernoverheaddoor.ca Contacts: Todd Ridler, Owner Buyers Guide Categories: Garage Doors & Service Products & Services: Western Overhead Door supplies their customers with high quality products, prompt and reliable service and competitive pricing. They sell and service commercial, residential and oversized garage doors and openers, as well as swinging & sliding gates, car lifts & hoists and shutters. Docks and dock levellers are also available.

Their goal is to offer you great overhead door options in Southwestern Ontario with the best service from start to finish.

Commitment to Excellence

Union Burger 877 Talbot Street St. Thomas, ON N5P 1E5 Phone: 519-633-2874 Email: st.thomas@ubburger.com Website: www.ubburger.com Contacts: Wayne Mancuso, Owner Buyers Guide Categories: Restaurants; Bar, Lounges & Taverns Products & Services: Since 2010, and now open in St. Thomas, Union Burger, a Canadian company, has been proud to serve 100% fresh Canadian signature beef burgers and hand-cut fries.

Also featured on their menu is a variety of hot dogs, chicken and fish sandwiches, ice

Business Plans • Management Consulting Small Business Services • Bookkeeping Services Estate and Trust Returns Business Succession Planning Our Knowledgeable and Friendly Staff have the experience and training to help you with all your accounting and taxation needs

Mark Lassam, CPA, CA 115 Curtis Street, St. Thomas 519-631-1631 mark@lassam.ca

E L G I N T H I S M O N T H 15

Member News

Ontario Economic Summit Niagara-on-the-Lake Wednesday November 8 to Friday November 10

At the September Business After 5, Zini Dalipi from Mr. Sub (right) wins a co-host spot with Dan Reith on Rogers in the Know. Darren Reith from hosts Reith & Associates proudly presents the certificate to Zini.

With new public and private sector investments in the knowledge economy, Ontario is poised to strengthen our competitive position for the future. Yet, the role of disruptive technologies and business models across all industries is challenging traditional modes of thinking while dramatically reshaping the workforce. How do we navigate these transformations in a way that maximizes opportunity and promotes inclusive growth across Ontario?

Next month, join senior-level business and government leaders as we examine means to drive Ontario’s economic agenda.

The Ontario Economic Summit (OES) has been steering the conversation about Ontario’s economic future for over 10 years. Presented annually by the Ontario Chamber of Commerce, the OES convenes leaders from the private and

Crystal Underhill EXT 234 or Janet Palmer at EXT. 226

public sectors in a collaborative forum to define the solutions to Ontario’s greatest economic challenges.

Each year, the Ontario’s most influential leaders gather at OES in Niagara-on-the-Lake for an unparalleled opportunity to share insight, explore partnership opportunities, and shape public policy. The OES is a one-of-a-kind opportunity for leaders from a diverse range of sectors and organizations to share business insights, explore partnership opportunities and influence public policy.

2017 OES Agenda Items Include: • Defining inclusive economic growth • Building business • Regional economic growth in Ontario • Enhancing skills that are resistant to change • Spotlight on artificial intelligence • The art of reinvention and adapting business models • A closer look at NAFTA and the future of Canadian trade • A roundtable with Ontario cabinet ministers • Presentations by Ontario’s Premier & Opposition Leaders Registration for the 2017 Ontario Economic Summit is open until November 1 and may be completed on-line through the Ontario Chamber of Commerce website at www.occ.ca You may also view the complete program and agenda there.

All events take place at the White Oaks Resort & Spa in Niagara-on-the-Lake.

Delegate registration fees include the full OES program, meals and hotel. $3495.00 per person plus HST. Chamber Members enjoy a significantly discounted fee. A Chamber Member is defined as anyone from any business registered at any OCC-affiliated Chamber in Ontario: $2970.75 plus HST. All businesses and organizations registered with the St. Thomas & District Chamber qualify for the discount.

Dependable Cleaning from the Professionals you can Trust!

Contact us today for a free, no-obligation, in-home estimate:

Rob Blaxall: President www.mollymaid.ca

(519) 637-3542 st.thomas@mollymaid.ca

October, 2017

• • • • • •

Voice / Voice Mail Data Communications CCTV Video Surveillance Security Sound/PA Systems Business Phone Systems

“Our customers are not just satisfied...they’re impressed!”

Now offering voip business systems rmbcommunications.com

P.0. Box 20155, St. Thomas (519) 633.0080 • rblaxall@sympatico.ca

Residential • Commercial • Industrial

E L G I N T H I S M O N T H 16

DINING & ENTERTAINMENT FOOD & WINE

Making wine in a media-fueled world

by Jamie Quai

If you glance at the Ontario wine media, most of the dialogue in 2017 has been about how Niagara has had a hard go of it. This year has been one of the wettest on record, disease is rampant, and temperatures have been less than helpful for ripening.

After two warm and relatively warm and dry vintages (2015, 2016), this one will be a vintage where the magic will likely be done in the cellar, and not in the fields. It isn’t a write-off, but it will certainly be quite restrained as the wines go. Wine writers have been filling column inches (or whatever the digital equivalent is) about these conditions. Several express optimism, several are prognosticating that producers will rip out and move on from fringe grape varietals, almost none are hailing the vintage as one to watch.

Enter my challenge – the growing season I’ve experienced as a producer in the Lake Erie North Shore region is almost a complete departure from the majority of the province. Beyond both having sunrises and sunsets, there hasn’t been much else we’ve had in common. On the winery near Sparta, we’ve had a hot and dry summer, and rainfall has been almost non-existent since June. We are on track to have another terrific vintage. Yields are down, but the concentration and quality are some of the best ever seen on the farm.

I need to get my vintage story out.

Obviously, as a small business owner, getting your story out is always tough. The wine business operates in a global environment where there are tens of thousands of producers, ranging from a few cases, to millions of cases. Everyone is screaming for attention. Contrast that with a distribution network that was intentionally designed to separate the producer from the customer as much as possible. Distributers have a marketing incentive to simplify the message to make wine more approachable. This year, that’s not helpful for us.

Enter the nearly endless array of wine writers,

bloggers, websites, podcasts, radio shows who will, much noise in the process. As I said – we are shaping albeit without malicious intent, box our production up to have a very different year from the rest of our into the ‘underwhelming’ vintage narrative. It seems industry. I’m going to do everything I can to make like even with the increase in wine media, there isn’t the wines from this year shine through. That seems necessarily better coverage of the whole industry. like it may be the signal I need. Beating wine media There is a concept in economics and social scienc- expectations may just do the trick. es called the ‘signal and the noise’. Loosely speaking; the idea is that there are important messages in the information, the signal, but in order to see the sigJamie Quai is head winemaker at nal you have to sift through the extraneous informaQuai du Vin Estate Winery in Elgin tion, the noise. One of the biggest mistakes people County, and was 2016 Ontario Grape make is to confuse the noise with the signal. Think King. for a moment about the financial services industry.

You are probably better off to look for the signal (how you are doing overall in a quarterly or annual statement) than the noise (the effect of the daily up and downs of the markets on the THURSDAY OCTOBER 26TH 2017 portfolio) to assess how things are going with ST.ANNE’S CENTRE, ST. THOMAS, ON your investments.

Back to winemaking DOORS OPEN AT 6:30 P. M. in a media world. I’m EVENT TIME 7:00 - 9:30 P.M. thinking about how to identify the signal that FEATURING LAYNE WAY, needs to be communiTHE AUCTIONISTA cated, and then to find a way to communicate that. Be consistent, be TICKETS $50 on point, be honest, and don’t generate too

Handbags for Hospice

IS YOUR COVERAGE ADEQUATE? GIVE MATT OR CHRIS A CALL TO REVIEW CONTRACTORS FARMOWNERS LANDSCAPING ROOFING HOME BUILDERS RESTAURANT OWNERS SALONS GARAGES 1091 Talbot Street, St. Thomas (Beside Braxtons)

519-633-6687

October, 2017

Tickets available at Eventbrite: http://bit.ly/2vYhGUK

» Complimentary Refreshments » Cash Bar For more information call Sharon at (519) 280-6289

COMPLIMENTARY DRINK INCLUDED WITH TICKET PURCHASE

ELGIN THIS MONTH

17

Aylmer & Area Chamber of Commerce Annual Mayors’ Breakfast September 20 Town of Aylmer Mayor Greg Currie, Malahide Township Mayor Dave Mennill and Municipality of Bayham Councillor Ed Ketchabaw presented updates on their municipalities to the Aylmer and Area Chamber of Commerce’s annual Mayors’ Breakfast in September.

Mayor Greg Currie, Town of Aylmer Good morning. First, I would like to thank the Aylmer and Area Chamber of Commerce, the

sponsors, and hosts of this event for another good breakfast to start the day.

I want to begin with some good news: Since the last time we met, there have been some notable projects, ongoing, and new, that show how Aylmer is developing as a vibrant community. The Ethanol Plant, as projected, has increased activities to expand its operation. I applaud the company for the effort made to partner with the Town on many worthwhile initiatives, the Emergency Planning program being one.

Some other signs of growth in our town can be noted by a few new building projects. Across the road from McDonalds Restaurant, a local NGO is constructing a housing complex, answering a need for increased affordable housing for a number of our residents. Given the progress, I expect that occupancy will take place sometime in the New Year.

Further to this, there is construction of a business getting ready to open. This is where the former Dempsey car dealership once was. Also further north on John Street, the building of a new fast food restaurant is taking shape. On Talbot Street, we understand that another eatery is in the works.

Well, there is no denying that we love to eat and our options are increasing. But more importantly, as a community, we recognize a developing commerce which must be supported through the Town’s services.

Karen Vecchio,

How about some of our newly paved roads!

Are you enjoying some smooth driving on John Street, North and South? Thank you for your patience as the County completed this project.

I commend the Works Department for their efforts in managing the infrastructure projects around town.

In keeping with the goal of a vibrant community, the Town Council recently voted to contribute to the BIA initiative to clean up areas behind properties backing onto the south side of the creek. We look forward to this partnership with the BIA. Since the last breakfast meeting, Council has been involved in making decisions that also affect the well-being of this community. The OPP costing proposal, for which we waited, was rejected

by Council, as it was not cost effective. Some of the details surrounding this decision include the town having to make a commitment to a new police station, such that it would fall within the Provincial standards for OPP structures. This made it cost-prohibitive.

As you know, the project to increase the footprint of the Town Library has been challenging. Council remains committed to keeping the library within the downtown area and making this project affordable. As a result, Council has narrowed down options for an expanded library.

With that, a plan for moving forward now will be part of our October 2 meeting.

Another challenging decision for our Town Council, along with our partner, the Council of Malahide, is to fill the position of manager for the East Elgin Community Complex. We are in the process of seeking a qualified replacement.

We thank the CAO of Aylmer for overseeing the management of the Complex. Once the Aylmer Organizational Review is completed, a process will be put into place to move forward with a revised management plan.

Continued on page 24

M.P.

ELGIN-MIDDLESEX-LONDON

• Canada Revenue Agency • Seniors’ Issues • • Citizenship & Immigration • • Employment Insurance • Passport Inquiries • 203-750 Talbot Street, St. Thomas, ON N5P 1E2

519-637-2255 www.karenvecchiomp.ca October, 2017

ELGIN THIS MONTH

18

Aylmer & Area Chamber of Commerce Councillor Ed Ketchabaw, Municipality of Bayham Census 2016 Census Data: Bayham population grew by 407 people, representing a 5.8 % change from 2011. Population as of Census date - 7396 Growth Building activity for the first and second quarters are extremely encouraging.

To date Bayham’s CBO has issued 89 permits this year at a construction value of $7,571,623.

Marked improvements over the same periods for 2016 at 75 permits at a construction value of $4,981,920 and for 2015 at 51 permits with a value of $2,731,950.

This demonstrates a confidence in Bayham and its local economy with individuals willing to invest, given the direction council and staff have taken to introduce a stable and predictable growth plan and tax environment. This growth is not limited to residential construction, but also to industrial and farm re-investment.

Highlights Straffordville Community Centre reopened for business this past January, due in no small part to the volunteer base who to date has raised over $130,000 towards the hall’s rehabilitation. Bayham’s administrative offices and council chambers have also been moved into the building to make a more efficient use of this facility. An observation passed on by staff is that we are discovering a lower environmental footprint through energy efficiency through re-purposing this fa-

Free WiFi Free indoor Walking

cility than when the building sat empty and unused for two years. Also by divesting ourselves of the old administrative building we have further reduce Bayham’s environmental foot print and operating costs.

Improvements to our linear assets continue (roads and sidewalks) such as sealing Jackson Line, resurfacing of Lamers Line, improvements of Libbey Street to the provincial park entrance, and reconstruction of Maple Grove Line (expected to be completed 2018).

Richmond Water Distribution System and Radio Meter Project. $1.7 million dollar project (taxes included) 90 % funded through OCIF. Along with construction of the distribution system which will connect to approximately 55 services, we have 5 new connections formerly connected to a private well, which are expected to lead to greater operating efficiencies in Richmond (lower costs). When completed Richmond’s streets will be rehabilitated and new sidewalks installed. As well, Bayham is in the process of removing the holding provision on Richmond, which will clear the way for more residential development. Important to note that this project would not have been possible, had the grant not been received, which probably would never have been available to us because of the small-scale size of the Richmond water, had council not had the foresight to combine our two water systems (i.e., Port Burwell/Vienna

and Richmond) into one financial management plan. With the OCIF grant, the $380,000 radio meter project for Port Burwell and Vienna included in the overall project cost of $1.7 million and scheduled to be completed later this fall will cost our water reserve $38,000.

Currently engaging the first phase of the Storm Water Management Improvements for Port Burwell. This is a multi-year project with cost estimates upwards of $20 million. The first phase will cost approximately $436,537, with substantial funding was received from the Clean Water Waste Water Fund.

Stewart Bridge Rehabilitation project is underway. A great example of re-purposing a bridge deck from a derelict bridge to enhance servicing to a rural area.

This past spring Bayham did substantial parking lot improvements at our east beach in Port Burwell, as well as made improvements to our washroom facilities and beach area.

Investment was made to improve our parklands throughout Bayham (including covered garbage/recycle receptacles) and to our ball diamond facilities at both Straffordville and Port Burwell (new bleachers, re-alignment of ball fields, fencing).

Port Burwell gazebo copula and commemorative weather vanes on our pavilions and gazebo to mark Canada’s 150th.

Annual Mayors’ Breakfast continued on page 24

Your

renTal SkaTeS $2 per pair

Fun For All At Community Recreation Centre Winter 2017-2018

Monday Figure Skating 3:00 p.m.- 5:00 p.m. $5/Skater In Be “Tween” Shinny 4:45 p.m. - 5:45 p.m. $3/player - proof of age req’d

Tim H Ti Hortons Free Skate dates: Wed. dec. 27, 2017 - 10:00 a.m. to 12:00 p.m.

Thurs. dec. 28, 2017 - 10:00 a.m.- 12:00 p.m.

Fri. dec. 29, 2017 - 9:30 a.m. - 11:30 a.m.

Tues. Jan. 2, 2018 - 10:15 a.m. to 12:15 p.m.

Wed. Jan. 3, 2018 - 10:15 a.m. to 12:15 p.m.

Thurs. Jan. 4, 2018 - 10:15 a.m.- 12:15 p.m.

Fri. Jan. 5, 2018 - 10:15 a.m. to 12:15 p.m.

October, 2017

Tuesday Adult Skate 9:30 a.m. - 10:30 a.m. $3/Skater Tiny Tots 10:30 a.m. - 11:30 a.m.

Free Shinny 3:30 p.m. - 5:00 p.m. $5/player

Wednesday

Thursday

Mini Shinny 11:00 a.m. - 12:00 p.m. $2/preschooler Figure Skating 3:00 p.m. - 5:00 p.m. $5/Skater

Adult Skate 9:30 a.m. - 10:30 a.m. $3/Skater Tiny Tots 10:30 a.m. - 11:30 a.m.

Free Figure Skating 3:00 p.m. - 5:00 p.m. $5/Skater

Family Skate

Senior's day out

2017:

Tuesday September 26, 2017

Tuesday, Wednesday, Friday 9:00 a.m. to 11:00 a.m.

Tuesday October 24, 2017

Monday, Tuesday and Wednesday 6:00 p.m. to 9:00 p.m.

September 29, October 27, November 24, December 22 $2/Student $3/adults $6/Family

Tuesday November 28, 2017

pickleball

Friday Shinny 3:30 p.m. - 5:00 p.m. $5/player

Saturday

Come See Your team the AylmerSpitfires at 7:15 p.m.

(Most Saturdays)

Sunday Public Skate 1:00 a.m. - 2:30 p.m. $2/Student $3/adults $6/Family Super Shinny 9:00 p.m. - 10:30 p.m. $5/player - goalies Free

Check our website for cancellations.

Shuffleboard Monday and Wednesday 2:00 p.m. - 4:00 p.m. $3/participant

$3/participant

9:30 a.m. - 12:30 p.m. $10/participant

ELGIN THIS MONTH

For More information: phone: 519-773-5631 dbroer@eecc.ca 531 Talbot Street West, Aylmer

www.eecc.ca

19

Be Ready for Winter Safely avoid potential winter hazards Winter can be a beautiful time of year, particularly when freshly fallen snow blankets the landscape.

However, winter is also a time fraught with potential peril. The same winter weather that makes landscapes so pristine can make roads and walkways – and even being outside – dangerous.

These accidents most often occur when roadways are wet, snowy or icy. Yet, winter driving is not the only seasonal hazard. Here are some common winter activities and how to avoid getting hurt when engaging in them.

Driving Exercise extra caution when driving on roadways during the winter, as they may contain ice or snow.

All it takes is a small coating of precipitation on roadways to make driving treacherous. Wet-looking roadways may be wet, or they may be covered by ice, and it’s difficult to tell the difference with the naked eye. Always slow down and assume you are driving on ice. Make every effort to improve visibility. This includes checking windshield washer fluid levels and ensuring windshield blades are in

good working order.

Snow removal Shovelling or removing snow by various methods can be strenuous work, taking even those who feel they are in good shape by surprise. A 2011 study conducted by researchers at the Center for Injury Research and Policy of The Research Institute at Nationwide Children’s Hospital found that an average of 11,500 snow-shoveling-related injuries and medical emergencies were treated in U.S. emergency departments each year from 1990 to 2006. Canadians are even more prone to such injuries.

Lower back injuries, falls, injuries to the arms and hands and cardiac-related injuries account for many of Preventative Maintenance is the incidents sustained the key to safe winter driving: while removing snow.

There’s also the risk of • Major & Minor Repairs • Brakes & Mufflers injury from collisions with pedestrians and • Front-End Suspension • Tires & Alignment • Radiators snow plows. Plows and

DON’T LET YOUR CAR LET YOU DOWN!

bobcat-type devices can cause serious injury. Exercise caution when operating such machines.

Roof snow removal Removing snow from a roof can be a dangerous prospect. Always use the appropriate equipment, which includes telescoping poles, rather than climbing on slippery roofs. This may be a job best left for a professional, who will have fall-arrest systems and nonslip safety boots.

Dressing for conditions Venturing outdoors for winter fun may be enticing, but never put your health at risk for the sake of fun. Hypothermia is a medical emergency that occurs when the body loses heat faster than it can produce heat, causing a dangerously low body temperature. Wear appropriate clothing to prevent hypothermia, which may not produce any initial symptoms. If shivering stops or confusion and slurred speech set in, severe hypothermia is in effect and a person should be moved indoors and gently warmed. Mild hypothermia is also possible indoors, typically when the elderly spend several hours in poorly heated homes. Winter may be beautiful, but it also can be hazardous. Taking precautions and using common sense help avoid dangerous situations.

DO NOT leave your Drive Clean test to the last minute!

Book your Drive Clean appointment today!

We’ve made the promise of affordable quality service since 1984, and we’ve delivered!

255 Edward Street, St. Thomas • 519-633-6130

Family Owned & Operated For Over 30 Years!

October, 2017

COME SEE OUR NEW, LARGER STORE AND OUR MASSIVE Electrical & Plumbing Supplies INVENTORY! Fasteners • Signage Lifting & Rigging Equipment

OPEN MONDA MONDAY TO SATURDAY

39 Burwell Road, St. Thomas, ON (519) 633-5884 • sales@r-safety.ca • www.r-safety.ca

ELGIN THIS MONTH

20

Be Ready for Winter What to do when a project stalls Upon embarking on a home improvement project, homeowners who have never before lived through such undertakings are often told to expect their projects to take more time than initial estimates suggested. Unforeseen complications can compromise project timelines, and some homeowners may find their projects stuck in neutral.

Stalled projects can make life at home difficult, and homeowners may feel helpless with regard to getting a project back on course. But there are ways for homeowners to get stalled projects back on course.

Start off on solid financial footing.

It’s important that homeowners who want to upgrade their homes enter the home improvement process with a realistic grasp of their finances. Many home improvement projects stall when homeowners run out of money.

Homeowners can avoid such unfortunate situations by only beginning a project they know they can afford.

Whether funding a project with a loan or savings or a combination of both, homeowners should make an honest assessment of what they can afford to commit to a given project. If the amount of money available does not add up to the estimated cost of the project, delay the project now or you might be facing a stalled project down the road.

Honestly assess whether or not you can finish the job.

Do-it-yourselfers may have the abilities to complete a project, but they should not let their pride get in the way of their ultimate goal, which is the completion of the project. In addition to money, time or lack thereof,

is often the culprit behind stalled projects. Homeowners with full-time jobs, families or both may not be able to find the time to complete a job in a timely fashion. If the project has been stuck in neutral and no sudden windfall of free time is on the horizon, start contacting contractors to finish the job for you.

Ask for help.

There’s no shame in asking for help to complete a project. Some homeowners may underestimate the scope of a project until it’s too late. Asking family, friends or neighbours for help might be the only way to get a stalled project back on track. Certain home improvement projects may not require advanced skills, and even friends or family with little or no home improvement experience can pitch in to complete such projects. When more advanced projects stall, homeowners may want to hire contractors to complete the work. If budgets have not left much room for hiring a contractor, homeowners can perform some of the labour on their own.

Be mindful of permits.

Some home improvement projects require permits, and these permits often have expiration dates. Homeowners must keep permits in mind when projects start to stall, recognizing that they may need to reapply for permits if projects go unfinished for especially long periods of time.Stalled home improvement projects can be a nightmare. But homeowners can address such delays in various ways to get projects back on track.

Relax & Enjoy this Winter

HIGH PRICES PAID FOR YOUR SCRAP CAR TOWING SERVICE AVAILABLE Full Service Garage With Licensed Mechanics and Very Competitive Rates.

Getting in to Hot Water b e can feel tter than you think!!

519-633-2430

43784 Talbot Line - RR#3 St. Thomas www.randspoolandspa.com

October, 2017

ELGIN THIS MONTH

• SAFETY CHECKS • • ENGINES • • TRANSMISSIONS • • AIR CONDITIONING • • BRAKES • New & Used Parts for All Makes and Models Extensive inventory and Hotline means we can get almost any part you need.

..

Good for the Earth. t...

Good for your Walle le...

Good for your Vehic

44267 Elm Line, St. Thomas

519-631-4801

www www.McGregorAutoParts.com 21

Be Ready for Winter ments. These ‘aha’ moments may be pleasant or painful, gentle or harsh, funny or sobering. They may come as fleeting thoughts as you travel to work. They may jump off the page or screen of an advertisement. They may be stirred by a colleague’s comment. They may show up after an angry outburst, or as you struggle to recover after a night of over-indulging. They may manifest through a beautiful sunset, or a walk through the woods. They may bubble up during a family meal or a warm hug with someone you care about.

In these brief lucid moments, embrace the invitation to be more fully present and engaged in your own life and the choices you make.

These numinous, illuminating moments cannot be summoned by silence or activity. They are gifts. They are whispers of possibility, emotional fireflies, inviting you to live with more awareness, fulfilment, and intentionality.

Use these serendipitous ‘aha’ moments to inform your choices — choices that shape who you are or want to become. Use them as affirmations about

Savour ‘Aha’ moments and learn from them

by Doug Lester

As the days grow shorter and another annual cycle moves toward completion, the pace can seem frenetic as you try to balance all the plates related to yourself, your work, family, community, and friends. Early mornings, late nights, deadlines, personal and professional opportunities and challenges cause weeks to slip by and life to be a blur.

In the midst of the chaos, the thought of adding yet another thing to your to-do list may not appeal to you; but, hear us out.

The ‘Universe’ is teaming with serendipities and learning opportunities—let’s call them ‘aha’ mo-

Are You Travelling This Fall?

Make an appointment to come in for your

Fall Maintenance Package For Just

56.

90

$

Most vehicles

Plus Tax Lube: Oil & Filter change (5w20, 5w30 or 10w30 Pennzoil) and top up ALL fluids as required.

Charging System Analysis - includes testing battery, starter and alternator.

Inspect Brakes, Suspension, Shocks & Struts Inspect Tires, rotate if necessary.

Verify operation of all Lights, Windshield Wipers, Windshield Washer

the difference you can make in the world for your Self and for others. Each ‘aha’ moment, and the choice it may inform, is part of the great unfolding of your life. The Universe is constantly in a state of expanding, evolving, and transforming.

As part of that larger movement, you are being invited to show up fully and experience your own expansion, evolution, and transformation, which is facilitated through noticing and responding to those ‘aha’ moments.

To make your experience even more meaningful, find a way to preserve those special ‘aha’ moments. Take note of each one through doodling, journaling, or drawing something to represent the ‘aha’ moment. Take time to celebrate the ‘gift’, and reflect on how the ‘aha’ can help direct your attitudes and actions in life, work, and relationships.

Next time a serendipity or fleeting thought gives you a nudge to be more or do more, don’t ignore it. Accept it as a gift. Pause and ponder as you say to yourself, “Aha!” Cheryl Lester and Doug Lester. Helping people live and lead on purpose. Coaching; Personal/Professional Development; 12 Step Recovery Circles. Co-authors of 12 Steps of Self-Leadership. differencemakerscircle.com

STAY WARM THIS WINTER

WITH A REMOTE CAR STARTER

Professional installation

A GREAT

warrantied for as long as you own your car. GIFT IDEA!

Heated Seat

See Us For All Your Winter Tire & Rim Needs

Installation and Repairs Electronic Installations and Repairs

More Brands available

All this and more to make your trip safe and worry-free

fixedrightauto.com 519-633-1-633

165 Edward St., St. Thomas ON N5P 4A8 October, 2017

FIXED RIGHT. EVERY TIME. GUARANTEED.

Jeff Waller owner

Your Auto Electronics Specialists

Locally Owned & Operated by Jeff Waller for over 15 years

175 South Edgeware St., St. Thomas

519-633-5000

www.centuryservice.ca

ELGIN THIS MONTH

22

Be Ready for Winter Create more closet space without major renovations Closet space is at a premium in many homes and apartments. Many older homes were not built to accommodate large wardrobes, while rental properties are often designed to maximize living space at the expense of storage.

Closets vary depending on the size of the home, but many tend to be a minimum of 24 inches deep so they can store garments without the clothes brushing against the walls. Bedroom and hallway closets can be four feet in length or more. Walkin closets are the largest options, but such spaces tend to only be available in modern homes or custom-built properties. It is not always practical or possible to undergo renovations to create more closet space. Apart from moving to a new residence, homeowners or renters must evaluate the space they have and make some more efficient choices in how they utilize available areas.

turned into a floor closet.

Create storage for small items Bookends, bins, boxes and drawers can be used to contain items that don’t easily conform to closets.

These may be purses, scarves, ties, and more. Don’t overlook the possibilities of hanging items on the wall inside the closet or on the back of closet doors.

When finishing closet makeovers, be sure to install lighting inside the closet so items are more visible.

Winter is Coming!!!

Are You Ready?

Clear out clutter The first step to more closet space is to eliminate unused items. Clothing that no longer fits or items that can be stored elsewhere should be removed from the closet. Donate as much as possible. Some organizations will even pick up donations at your convenience.

Upgrade hangers and rods Replace existing hangers with slimmer, more uniform alternatives that more easily fit into your closet. In addition, remove empty hangers, which are likely just taking up space.

Consider dual closet rods if space will allow them. Hang the second rod below an area reserved for shorter clothing to achieve a two-tiered design. Grouping short items together also can free up valuable floor space.

Stack taller Many closets are as tall as the ceilings of the rooms where they’re located. However, the upper area may go unused because if it is not easy to reach. Install shelving above the closet rod with small swing-out style cabinet doors to offer access. In such areas, store seasonal items that you won’t need to reach for each day.

Keep a step stool close by for easy accessibility.

In small rooms, homeowners may want to find another way to utilize vertical space. A loft bed, which raises the bed up to a level where it might be on the top bunk of a bunk bed, will free up plenty of storage space beneath the bed. This can be October, 2017

At Kettle Creek Landscaping, we start getting ready months in advance!

Why Choose Kettle Creek Landscaping as Your Snow & Ice Control Contractor?

✓ We employ professional, skilled operators. ✓ We operate late model, well maintained, reliable equipment. ✓ Our equipment has GPS tracking, 2 way radio communication & cell phone equipped ✓ We carry proper insurance and WSIB coverage

When you hire Kettle Creek Landscaping, you get a reliable, professional, responsible crew that operate with integrity and honesty.

You can count on us 24/7 to keep your business safe for your customers and employees all season long.

“Where Service is Always in Season” Contact us now for your no obligation quote.

519-637-7669 • info@kcls.ca

www.kcls.ca ELGIN THIS MONTH

23

Be Ready for Winter Mayor Dave Mennill, Township of Malahide Greetings from Malahide! I am happy to report that we have had a successful year. Staff and Council have been extremely active in providing an opportunity for business growth in Malahide.

The following points are examples of our current projects: We have purchased 20 acres of Industrial land on Hacienda Road across from the Ontario Police College. We hope to develop that land into an Industrial park to fill future needs. Staff are currently investigating potential development models which will be presented to Council in the Fall of 2017.

Regarding the construction of a new fire hall on Imperial Road, south of John Wise Line, this project will allow us to consolidate Fire Hall #1 and Fire Hall #2, and over the long term, reduce operational costs and staffing needs. The projected savings from this consolidation will pay for the new fire hall over a twenty-year period.

To support the renewed interest in baseball over the past few years, we have completed a paved walkway, third baseball diamond, and enclosed storage building at the Malahide Community Place. This was made possible by a Canada 150 Grant. This will enable us to continue to attract more visitors and baseball tournaments which supports our local business community.

We are continuing to make improvements to the Port Bruce Pier and the Wannacot Park area. This is a continuation of works approved and funded by the Canada 150 Grant. The pier has had some surface work completed.

In recognition of the increase in cycling tourism opportunities, a new bike repair station and water station have been installed in Wonnacott Park. We are also working with the County on branding the cycling trail which extends southerly along Imperial Road from Aylmer to Port Bruce.

Continued from page 18

Mayor Greg Currie, Town of Aylmer continued...

Along with the Council of Malahide, the Aylmer Town Council made the decision to purchase a new Canadian flag in memory of the late Deputy Mayor, Michael Wolfe, whose contribution to the EE Community Complex Board of Directors was much appreciated. The flag

will be unveiled inside the north wall of the Eastlink Arena.

For those visiting our downtown strip, you have probably noticed that not much progress seems evident with regard to the Steen Building, still boarded up. The project is in the hands of Town staff who are working through the details in order to move forward with a comprehensive plan.

WINTER WINTERIS COMING

I wish to close on a congratulatory note.

We all came together as a community to celebrate Canada’s 150 Years as a confederation. Many thanks go to Councillor Laur and her committee for the events we enjoyed, especially during the summer months. It is times like this when we know that Aylmer is a good place to be!

Thank you.

Don't Let Snow Slow You Down

...and so is the snow!

IS COMING

...and so is the snow!

Toro’s Best Seller

BE SAFE SAFE ON ON THE BE THE ROADS ROADS We Help!

We Can Can Help!

NEW && USED USED SNOW NEW SNOW TIRES, TIRES, ALL-SEASON TIRES ALL-SEASON TIRES AND AND GENERAL AUTO REPAIRS GENERAL REPAIRS Monday to Friday 8am - 5pm Saturday 8am - 12noon

• • • •

www.toro.ca

Power Clear PRICES STARTING AT $499.99

Clears snow down to pavement Easy for anyone to use Guaranteed to Start Self propels itself through the snow

Power Max HD PRICES STARTING AT $1005.99

Built to Last

• Chute, deflector and anticlogging system are made of a durable, rust-free sub zero material.

• Ideal for large areas/heavy snowfalls • Powerful Engines

WE HAVE A GREAT SELECTION OF SNOW BLOWERS IN STOCK NOW SO SHOP EARLY AND DONT BE DISSAPOINTED WHEN THE SNOW STARTS TO FLY DONT BE LEFT OUT IN THE COLD.

DALE EQUIPMENT CENTRE

Ken Dygos: Owner/Operator 515 Talbot Street East, Aylmer October, 2017

Malahide will continue to support and encourage business and employment in our municipality.

We are excited about the potential for our future projects.

14024 BELMONT RD BELMONT, ON N0L 1B0 1 519-644-0670

ELGIN THIS MONTH

See dealer or toro.com (toro.ca for Canadian residents) for warranty details.

Product availability, pricing & special promotions are subject to dealer options.

24

Be Ready for Winter What to do when your vehicle breaks down Knowing what to do when a car breaks down can make such unfortunate situations much less stressful for drivers. Smartphones and wifi networks may make it less stressful to cope with broken down vehicles. However, wifi networks are not always accessible in remote locations, so drivers would be wise to revisit these tips for handling broken down vehicles, courtesy of Esurance, in advance of their next road trip.

Turn on hazard lights.

Hazard lights inform other drivers that something is wrong with your vehicle, and the sight of hazard lights typically compels fellow motorists to give drivers a wide berth and facilitate their moving off of the roadway.

Attempt to get off the highway.

After turning on their hazard lights, drivers who know or suspect something is wrong with their vehicles should try to get off the highway. Move into the right-hand lane as soon as possible, ultimately trying to get onto the shoulder. Avoid the left-hand shoulder if possible, as the left lane is a passing lane and motorists likely won’t be expecting vehicles in this area of the highway.

Turn the steering wheel away from the road.

Broken down vehicles are unpredictable, and

drivers may not have the luxury of pulling over onto flat road surfaces. Turning the steering wheel away from the road prevents it from rolling into traffic if drivers are forced to pull over on an incline.

Be especially careful before exiting the vehicle.

Exiting a broken-down vehicle can be very dangerous, especially when drivers are forced to pull over on busy highways.

Drivers who have pulled over into the right shoulder should wait to exit the car until there is ample time for them to get out and safely make it to the shoulder. If necessary, crawl across the front seat and exit using the passenger-side door. All passengers should exit the vehicle on the passenger-side if the car has been pulled onto the right shoulder.

Call for help.

Only after they have safely gotten their vehicles off the highway should drivers call for help. Passengers may want to avoid calling until the car is off the road as well, as it can make for faster relief if callers wait until they know their exact location to call for help.

Set up flares or triangles behind the vehicle.

expanded

If it’s safe to do so, set up flares or triangles behind the vehicle. If the flares or triangles are buried in the trunk, drivers can ask a passenger to serve as lookout and warn them if they need to get away from the vehicle.

Pop the hood.

An opened hood is another indicator that a vehicle is broken down and can be especially valuable to drivers who do not have flares or triangles.

Wait for help.

Do not attempt to fix the vehicle on the side of the highway. Doing so leaves drivers vulnerable to oncoming motorists.

better!

The new home of Gurr Auto

845 talbot Street, St. thomas

wE wILL Not LEt You DowN

Digital Vehicle inspections • personal customer serVice • Warranty approVeD maintenance • professional automotiVe serVice 845 talbot street, st. thomas, n5p 1e5 • 519-637-9861

www.gurrauto.com October, 2017

ELGIN THIS MONTH

25

Be Ready for Winter Reduce coldweather fire risk Plenty of things heat up when the temperature drops, including the risk for fire hazards. Fireplaces, stoves, heating systems, candles, and even electric lights are used more often during the winter than any other time of year, so it makes sense that the risk of home fires increases when the mercury drops.

Residential fires in Ontario account for about 74% (2015) of structure fire losses. These fires have decreased from 5,400 in 2011 to 5,385 in 2015.

Cooking is the leading cause of all home fires and contributes to millions of dollars in property loss each year. Understanding potential risks and exercising caution can help homeowners protect themselves, their families and their homes from fire.

Cooking Home heating fires peak between the hours of 6 p.m. and 8 p.m., when many people are home preparing dinner. The following steps, courtesy of the American Red Cross, can improve safety in the kitchen and reduce the likelihood of a home fire.

Never leave cooking food unattended, as it can take just seconds for fires to ignite.

Keep anything that can catch fire away from the stove or other appliances that generate heat.

Clean regularly to prevent grease buildup.

Make sure appliances are turned off before leaving the room or going to bed.

Heating The National Fire Protection Association warns that heating is the second leading cause of home fires, deaths and injuries. The NFPA offers these safety guidelines.

Install heating appliances according to manufacturers’ instructions or have a professional do the installation.

Fuel-burning equipment needs to vent to the outside.

Never use an oven to heat a home.

Keep anything that can burn away from heating equipment, including portable space heaters.

Clean and inspect heating appliances regularly.

Turn off portable heaters when leaving

this is the uld o weAther weeewthis like to s t it’s winter bu

y. not the reAlit

Aut

Are GreAt o Guys b chAnGe th ut they cAn’t but they c e weAther…

An help yo u be

reAdy fo winter!!r

®

October, 2017

135 South Edgeware Rd, St Thomas 519-631-7117 www.stthomasautoguys.com

Electric Electricity also can contribute to home fires. The Energy Education Council offers these safety suggestions.

Never force plugs into outlets.

Check that cords are not frayed or cracked.

Do not run cords under carpets or place them in high-traffic areas.

Use extension cords only on a temporary basis.

Make sure light bulbs are the proper wattage for fixtures.

Install ground fault circuit interrupters in kitchens, baths, laundry rooms, and elsewhere, making sure to test them regularly.

Check periodically for loose wall receptacles and loose wires. Listen for popping or sizzling sounds behind walls.

Home fires are no joke and can be prevented with simple safety checks.

UNBEATABLE SERVICE

• Expert Auto Repairs • Professional Diagnostics • Warranty Approved All Major Fleet Cards Accepted Over 20 Years Experience Scheduled Maintenance

We schedule your vehicle appointments around your time line so it is convenient for you.

Experience service the way it should be.

the room or going to bed.

• • • • •

SAFETY INSPECTIONS KROWN UNDERCOATING FLEET MAINTENANCE AIRS TO ALL MAKES REPAIRS A/C SERVICE

21 Laing Blvd., St. Thomas 633-6384

WE MAKE YOUR VEHICLE AND YOUR $$$ GO THE DISTANCE

OPEN

Monday-Friday | 8am-5pm Saturday | 8am-Noon

WWW.ROBGILLIESTRUCKANDAUTOSERVICE.CA ELGIN THIS MONTH

26

Be Ready for Winter Ways to make homes safer Injuries that occur around the home contribute to millions of medical visits and tens of thousands of fatalities each year. Falls account for the largest percentage of home accidents. A fall is when you suddenly and not intentionally land on the ground or floor or some other lower level with or without an injury. You could even bump against a wall. (Canadian Falls Prevention Curriculum Education 2012). Falls are the leading cause of injury-related deaths and hospitalizations in Canada. In 2010, falls cost Canadians more than any other type of injury, with the total economic burden estimated as $8.7 billion.

Many home accidents are entirely preventable when proper caution is exercised.

As homeowners prepare for homeimprovement projects, improving safety inside and outside the home should be a priority.

One of the easiest ways to reduce the risk of falls is to improve lighting around the home. The National Institutes of Health state that adequate lighting is important at entrances to the home, stairways, hallways, and other frequently traversed areas. Make sure lighting fixtures are using the highest wattage light bulb allowed. Artificial lighting sources become even more vital in fall and autumn, when natural light is less abundant in a home. In addition, install lighting outdoors by the front door, over the garage and where garbage pails are stored to facilitate safe passage.

Eliminate slick surfaces Improving traction around the house also can minimize falls. Throw rugs and runners can be made more secure with nonslip rubber backings. Bath rugs can reduce slipping on wet surfaces in the

bathroom. Also, nonslip mats can be used inside of showers and bathtubs.

Use shoe trays to reduce puddling from melting snow or rain runoff in entryways. Mop up spills quickly, and consider the use of matte- or texturedfinished flooring to improve stability underfoot. Promptly remove snow and ice from driveways and walkways. For those who live in cold climates, heated concrete can help melt precipitation before it accumulates.

Make needed repairs Repair loose floorboards and pull carpet taut if it has started to stretch out.

Address cracks outdoors and ensure that patio stones, bricks and pavers are secure and level to reduce tripping hazards. Fix areas of the landscape where water may pool and freeze, creating potential hazards.

Declutter all spaces Remove unnecessary items and furniture from rooms to free up more space to get around. Be sure there are no obstructions in walkways, entryways and near doors. Keep staircases clear at all times.

Invest in assistive devices Handrails, grab bars, nonslip stair treads, and many other devices can make homes safer for people of all ages and abilities.

Outfit cabinets and closets with organizers that put frequently used items within easy reach. A sturdy step stool can reduce the risk of injury while reaching for items stored on high shelves.

Taking measures to reduce the risk of falling around the home is a worthwhile home improvement project.

let’s go enjoy winter

GET A

“A NAME YOU CAN TRUST” Maintenance and Repairs to All Makes and Models!

Quality Used Vehicles For Sale

MAIL-IN REBATE

WHEN YOU BUY 4 MICHELIN TIRES * ®

FROM OCTOBER 13 TO DECEMBER 15, 2017 Passenger and light truck tires only.

MichelinCanada

@MichelinCAN

michelin.ca

* Valid on a set of four new MICHELIN® tires. © 2017 MNA(C)I. All rights reserved. The “Michelin Man” is a registered trademark licensed by Michelin North America, Inc. (C15420-A)

YOU’RE ALWAYS CLOSE TO GREAT TIRE VALUE IN ELGIN COUNTY DIVISION OF SUMMERS TIRE SERVICES LTD.

6728 Springfield Road in Mt. Salem

572 Talbot Street E., Aylmer 773-3141

519-765-3834

October, 2017

70

$

ELGIN THIS MONTH

Elgin Tire and Auto Centre Ltd. 10 Sparling Road, St. Thomas 637-2382

Mon-Fri 8:00am - 5:00pm Sat. 8:00am - Noon

27

Be Ready for Winter Why clean air filters are important Vehicle owners likely know to check fluid levels and get their cars’ oil changed, but air filters may not be at the top of their maintenance checklists.

Despite being a relatively inexpensive part, air filters often go overlooked.

Air filters have an important job in a vehicle, prolonging the life span of engines and helping cars run more smoothly and efficiently.

Purpose of vehicle air filters Vehicle combustion engines operate with a mixture of fuel and air. Without oxygen, gasoline or diesel fuels cannot burn properly and power the engine. The air filter’s job is to prevent dirt, dust and other debris from being sucked into an engine.

Otherwise, grime can build up and impede engine performance or cause erosion of parts under the hood.

It is much more cost-effective to routinely change air filters than replace expensive engine parts. Rather than ignoring air filters until the last minute, drivers can take steps to keep filters clean and functioning at peak performance.

Improve fuel efficiency.

Clogged air filters reduce air flow to engines, resulting in an improper ratio of air to fuel. As a result, spark plugs can be negatively affected and the engine may idle roughly or misfire. These scenarios can greatly affect fuel efficiency as well as cause engine deposits from rich fuel. To save money and trips to the fuel pump, replace filters regularly. According to GearHeads, for older cars, studies have indicated that by replacing a dirty air filter, one can improve gas mileage by as much as 14 percent.

Reduce stress on the engine.

Because of the air-to-fuel mix in engines, even a mixture that is slightly off balance can affect what is going on under the hood. That means the engine must work harder to get enough clean air into the chamber to complete the combustion cycle, says the Automotive Training Center.

100 Rebate

$ up to on

WINTER TIRES!

for

ALL MAKES & MODELS see Randy today for all your

Winter Tire T needs Randy Huse

Replacing air filters is an inexpensive way to keep vehicles performing at peak capacity.

The braking system of most vehicles consists of brake pads, calipers and metal discs called rotors that work to slow down a vehicle. When the vehicle needs to stop, the calipers squeeze the brake pads against the spinning rotors.

Because a lot of friction is generated, rotors, like brake pads, need to be replaced periodically. However, drivers may not know when these components need to be changed or if other services can be done to prolong the life of the rotors a little longer.

The first step is to inspect the braking system. A healthy brake rotor will be smooth and have an uninterrupted surface that is free of dust, grooves and grit, advises automotive retailer CarsDirect. If brake pads have caused grooves Continued on page 29

Volunteers needed for Snow Angel Program Excellent opportunity for students looking for volunteer hours.

And it feels great to help out our community.

MAINTENANCE • TIRES • BRAKES • OIL & FILTER BATTERIES • ALIGNMENT

We service all Makes & Models!

1012 Talbot St., St. Thomas 519-631-5080

If you are interested in volunteering for this program or in receiving assistance from a Snow Angel,

Monday - Friday 7:30am- 5:30pm and Saturdays 8am- 3pm

Life is better in the Quick Lane.™ October, 2017

Replacing air filters is an easy fix that many drivers can do themselves, or ask their mechanics to do during oil changes or other repair shop visits.

Signs rotors may need to be replaced for smooth braking

Tire Storage available

No Appointments Necessary!

Enjoy more power.

A filter that is saturated with dirt will restrict air flow. In such instances, drivers may notice a lack of power during acceleration. Replacing the filter can easily restore that pep.

Reduce vehicle emissions.

Environmental concerns are a priority for many people. By keeping the engine working properly, with the advantage of clean, unobstructed air entering the chamber, a vehicle may produce lower emissions.

ELGIN THIS MONTH

please call 519-631-1680 ext. 4196 or email hwelsh@stthomas.ca 28

Be Ready for Winter Prevent breakdowns with battery care Many drivers have experienced the misfortune of getting into their vehicles only to realize their engines won’t turn over. Although there may be plenty of reasons why a car will not start, quite frequently a dead battery is to blame.

Car batteries can last for five years or more when properly cared for, but many batteries wear down and become inefficient within three years of daily use. According to the UK-based company Warranty Wise, car batteries deteriorate with every charge from a vehicle’s engine. Naturally, drivers who are stranded by dead batteries wish they had done more to prevent their battery dying while they’re on the road. Certain factors might offer clues as to how much life vehicle batteries have left.

Longer start time: A dying battery may cause the engine to crank, but it can be slow to start or not seem to exude a lot of power.

Cranks but doesn’t start: You may turn the key to hear the engine trying to turn over, but it won’t. Even if the vehicle eventually starts, have the battery checked and, if

necessary, replaced by a mechanic.

A jump start has been necessary: Batteries that have required a jump or multiple jumps are on their last legs and should be replaced immediately.

Dim lights or check engine indicator: Batteries powers the electric components in a vehicle, so dim lights could be indicative of a loss of power. Having the check-engine light come on also can be a clue.

Extreme temperatures: According to Firestone, hot or cold temperatures can shorten a battery’s life. Living in an extreme climate like Canada can mean your battery may not last as long as the manufacturer suggests it should.

Short driving trips: People who take many short trips (less than 20 minutes each) may find their batteries do not have enough time to fully recharge, shortening their life expectancy.

Pungent aroma: Leaking and corro-

sion around the battery terminals can cause battery issues. If there is a rotten egg smell under the hood, it may be a leaking battery on its way to dying.

Drivers can have their vehicle batteries tested by mechanics. Batteries can be replaced at home or at a garage. Servicing the vehicle frequently can prevent performance inefficiencies and help determine if any components are straining the battery and causing premature loss of battery life.

Listen for brake noise when driving, it could be bad brake rotors Continued from page 28 to form, the pads or the rotors may need to be replaced.

Another tactic is to listen for brake noise when driving. Mechanics state that noise is commonly associated with bad brake rotors. If the rotors produce squealing or squeaking noises or even scraping noises while braking, they may need to be replaced.

Warped rotors also may produce vibrations that can be felt when the brakes are applied. A pulsing or rough feeling can vibrate through the entire chassis, says YourMechanic, a vehicle repair and advice website.

Speak with a qualified mechanic to see if a lathe can be used to shave off a little of the rotors and get a few more miles out of them. Otherwise, to ensure safe, adequate braking, rotors will need to be replaced anywhere from 50,000 to 100,000 kilometres depending on the type of brake pads and motorists’ driving styles.

CALL TO BOOK YOUR APPOINTMENT TODAY!

Free Flu Shots Available Now!

Weekdays 9am-6pm, Sat. 9am-3pm, Sun. Closed 222 Colborne Street, Port Stanley 519-782-3324

October, 2017

Now is the Time to Book your Fall Clean-up and upcoming Snow Removal • Yard Clean-ups • Winterizing of Plants and Water features • Snow Removal contracts

Relax this Fall and Winter and let the Pros do all the work this year!

Call Today!

519 633-9176 www.beamishlandscape.com

ELGIN THIS MONTH

29

Business & Community Your Team

Do you do the dishes at work?

by Laura Pavilonis and Nancy Annett

Do you have what it takes to make someone do something they may not really want to do? Take doing the dishes at work. Maybe you can find that one person or group of people that are easily influenced or just simply don’t mind pitching in to keep a clean eating area. But what about everyone else? Can you really make them do the dishes even if they don’t really want to?

Gretchin Rubin, a bestselling writer about habits and happiness, says that people have four tendencies that shape how they respond to things ... upholding, questioning, obligating and rebelling.

1. Upholders: If you’re someone that wants to know what should be done when asked to do something, then you might respond better when being approached with more detailed and clearly defined requests. It’s not enough to simply post a sign asking that the kitchen area be kept clean, but rather more clarity on what needs to be cleaned, when it needs to be cleaned and maybe even how it needs to be cleaned. If you never want to see a dirty dish in the sink, then that’s what needs to be communicated to this group. If you’re someone who likes things done a certain way, be clear on what you expect so both sides can be happy. These people want to perform and it comes from delivering on clear expectations.

2. Questioners: Maybe you’re someone who likes to understand why things are being asked of you and

perhaps you need justification for a request. You ask a lot of questions so that you can see the bigger picture and draw your own conclusions. Commanding someone, or simply creating a rule that the dishes need to be done, doesn’t cut it for this group. You’d better be able to make a clear case and it sure better make sense.

3. Obligers: These people are an easy-going part of the team because they want to follow through on what’s asked of them ... they’re high level team players and they’ll do what it takes to be helpful, accommodating and agreeable. What goes along with that is the requirement to make this group feel accountable for what’ being asked. They don’t want to let their team down, and they’ll do what’s needed to keep the peace. So, being asked to do the dishes … no problem, 4. Rebels: Ahhhh … okay now we’re cooking with gas. If you’ve got to make your request to a rebel you’re probably going to have a tough go. Particularly if you want to be specific about what you need done. Don’t tell them what to do, but rather ask for a certain outcome and let them have the freedom to deliver it in their own way. If there’s any room for wiggle at all, have them be part of determining that a solution is needed and defining that along with you. Micro-managers beware … you’re in dangerous waters with this group if you think you’re going to tell them what to do.

So, can you get someone to do the dishes at work?

If you use your influence skills directed to these four types of people, you might have a fighting chance. Caveat … if someone is doing the dishes, and you’re still not happy, make sure you check why that is. And if you’re thinking, “Yes you’re doing the dishes, but This might not be an employee you could micro-manage.

I want you to WANT to do the dishes” you might be biting off more than you can chew. Don’t take things too far. Influencing others to do what needs to get done is one thing but making them want to do it is at another level. Create reasonable expectations or prepare to be disappointed and for others to be discouraged by a no-win situation.

Nancy Annett, MBA, CHRP and Laura Pavilonis, MBA CHRP own Flashpoint Training and Development.

New Member’s Day Tuesday, October 10th 12 noon

St. Thomas Public Art Center Why Join the St. Thomas Executives Association?

Business Growth

Business growth is something all business owners strive for on a daily basis. A networking group such as the STEA can help you achieve this goal. Business Leads to Referrals and Referrals Lead to Business. The membership supports each other’s business interests by providing good leads, the fuel that keeps every business enterprise running at full speed, and in turn members gain new sales.

Extend the Reach of Your Sales Force

When members know you and what you offer, they become an extension of your own sales force.

What would it mean for your business to have an added sales force of 30+ members? What would it be like to have all of those like-minded business people out selling your service for you? That’s a key aspect of the STEA as a premier networking group.

And that’s just the start of what St. Thomas’ Premier Networking group has to offer!

To reserve your spot contact us at www.stea.org or call our Executive Director Elizabeth Thompson at 519-494-9067

October, 2017

E L G I N T H I S M O N T H 30

Healthy Living Everyday Health

Chiropractic techniques: beyond back cracking

by Dr. Greg Johnston B.H.K., B.Ed., D.C.

Chiropractors around the world may use up to 300 documented types of therapy interventions when treating patients. I often get asked about the different types of treatment that people may have experienced with other chiropractors. A recent study in the prestigious medical journal “Spine” indicated that manual thrust manipulation is still the most common form of treatment used by chiropractors but many other methods are used as well.

The most common, after manual thrust manipulation, involves the use of mechanical manipulation devices, the most common being a device called an activator. This information naturally leads to a few questions. The first obvious one is, “Do these devices work and are they as effective as manual forms of manipulation?” To answer this question properly it is important to review some background information about the topic.

First and foremost, it is important to understand that in many chiropractic clinics the type of treatment being done usually involves more than one form of intervention. I treat many patients without using manipulation because, depending on many factors, manipulation may or may not be appropriate. I think this is one of the most common misunderstandings regarding chiropractic treatment.

Manipulative therapy is only one tool that a chiropractor may use in a treatment regimen that may include soft tissue therapy, exercise therapy, joint

mobilizations, assisted stretching, active release, acupuncture, ultrasound, laser, electrotherapy, et cetera. This list is not exhaustive but I have included several suggestions for demonstrative purposes.

It is unfortunate that some people may not go to the chiropractor because, “they don’t want to get cracked” when chiropractic has so much more to offer.

Now that we understand that a chiropractic treatment plan may involve a battery of several types of treatment interventions customized for a specific individual, it is quite possible that manipulative therapy in some form may be one of those interventions. When appropriate, the tried and true form of chiropractic treatment that most are familiar with is manual thrust manipulation. With this treatment various techniques are used to position the body to direct a measured force in a specific direction to quickly move a joint through its normal range of motion. This is the technique that often leads to a cracking sound being heard. This cracking sound is simply the sound of gas bubbles that are formed in the joint space popping. The technical term for it is a “cavitation” and it is a perfectly normal physiological phenomenon that happens when joint surfaces move quickly.

It is also important to understand that within the category of manual manipulation there are many different types of named techniques.

Likewise, there are many different types of mechanical adjusting instruments, the “activator” be-

ing one of the most common. These instruments are tools used to move the joint surfaces in a similar as in manual manipulation with some important differences. It is these differences that have probably made these instruments more common. From the patient perspective, those that prefer the activator usually do because it doesn’t usually cause the cracking sound to occur. Some patients seem to feel that the activator may be gentler than a manual adjustment as there is less overall movement of the body. These do sound like good reasons but the question that we stated earlier was with all that withstanding, does it work?

According to the study published in the “Spine” journal, the answer is, yes it does work but probably not quite as effectively as the manual thrust technique. That being said, the most important thing for any individual is to find a chiropractor whose techniques are effective for them. Treatment plans should be designed to be individualized to fit the patient’s specific needs and preferences. Chiropractic is much more than just one specific style of manipulation.

Dr. Greg Johnston is a Chiropractor and partner in Family Health Options Treatment & Resources Centre in St.Thomas

ATTenTion Afghanistan Veterans

The City of St Thomas will host a dedication and unveiling of a new

Veterans Memorial Garden Moore Street - St. Thomas You are invited Saturday, October 28 at 12:00 noon A memorial to the Afghanistan War will be unveiled by

The Honorable elizabeth Dowdeswell OC, OOnt.

Is your website an antique on the information super highway?

Everyone knows their business no matter how big or small needs a great website. But did you know your site has to be mobile friendly? Almost half of those on the internet in Canada are on a mobile device and if your website is not mobile friendly your potential customer is moving on to one that is!

The Weekly News team can assist you in achieving WEB SUCCESS! We can help you develop a new website that is attractive, highly functional and will help drive your business!! And the investment is less then you probably think.

Give us a call today at 519-633-1640 x227 or email geoff@theweeklynews.ca and let’s get your business on the express ramp to the information super highway!

Lieutenant Governor of the Province of Ontario October, 2017

E L G I N T H I S M O N T H 31

Business & Community Financial Planning

Retirement income. Should I consider an annuity?

by Stephanie Farrow

Many people spend their working years accumulating retirement savings and as they approach retirement start to wonder about the specifics of when and how to draw on their nest egg for retirement.

I often use a bucket analogy to illustrate the transition from retirement savings to retirement income. You spend your working years adding money to your Retirement Savings bucket and at some point you will convert this over to a Retirement Income bucket where you will draw income out to spend. The Retirement Savings bucket is where you put the savings each year in the top, and the Retirement Income bucket is where you cut a small hole in the bottom to start to withdraw savings out each year.

When we discuss the Retirement Income bucket, you have some options on how you can cut the hole to create income.

If you like flexibility you may choose to cut an adjustable hole in the bucket that can be made bigger or smaller at your discretion. This strategy provides great flexibility to draw income when and how you need it. However, you need to be careful not to take out too much. You don’t want to empty your bucket too soon. Outliving your retirement savings is a major concern.

For this type of flexibility you would convert your RRSP (Registered Retirement Savings Plan) to a RRIF (Registered Retirement Income Fund) using traditional investment tools (i.e., investment funds, savings accounts, GICs, etc.). In this scenario you and your advisor continue to manage your portfolio in your RRIF the same way you did in your RRSP over the years using investments of your choice (adjusted for retirement time horizon, risk tolerance etc.) You make ongoing decisions on how and when to best draw out the income.

While some people love this flexibility, it makes others nervous. What if I outlive my savings? May-

15th Annual

be you are the type of person who prefers guarantees. Perhaps you want to guarantee a flow of income for life.

Using the bucket analogy, you can choose to cut a permanent hole in the bottom of your bucket to offer a steady stream that will never run out. The continued flow of income is guaranteed, but you can’t adjust the size of the hole or change it.

For this type of income guarantee you would convert your RRSP (Registered Retirement Savings Plan) to a RRIF (Registered Retirement Income Fund) using an annuity. The amount of your savings combined with your age and life expectancy determine that how big the hole can be and how much it can provide for a lifetime. Much like a traditional pension plan (defined benefit), you receive regular income for the duration of your life.

One of the main reasons someone would choose an annuity is for security and peace of mind. It can be stressful to expose a lifetime of savings to

the market, especially during volatile times. When you purchase an annuity, you essentially trade your lump sum of savings for a steady flow of income.

The insurance company issuing the annuity then carries the investment risk and promises the annuitant (the person whose life the annuity is on) a certain amount of income for their life.

Annuities can be tailored with different features.

You can purchase an annuity that covers the lifetime of two people which works well for senior couples to ensure income continues after the death of the first spouse. You can create an annuity for a certain length of time (term certain) rather than a lifetime.

There are guarantees that can be added as a safeguard to beneficiaries in the event of an early death which have minimum payouts attached for either a certain time frame (guaranteed period) or certain amount (return of premium) How do you determine which strategy is best for you? There is certainly no one size fits all solution.

You can draw your income from a variable investment portfolio, or from an annuity, or perhaps a blend of both. Blended solutions can offer a great mix of benefits.

You need to take into consideration pensions, cash flow needs, lifestyle, family history and life expectancy, the size of your retirement nest egg and estate planning wishes when you make your decision.

If you want to consider an annuity in your plan, you will need an advisor who is insurance-licensed to provide you with advice and support in this area. Work with your insurance and investment advisor to determine the best fit for you.

Stephanie Farrow, B.A., C.F.P., is a Certified Financial Planner and co-owner of Farrow Financial Services Inc., in Belmont

Elgin audiology opEn houSE Wed, oct 18, Thurs, oct 19, Fri, oct 20 10am - 5pm • Free Hearing Aid Cleaning Clinic • Free Hearing Screening Tests (New adult patients only) • Free Hearing Aid Demonstration

door prizes Rechargeable hearing aids October, 2017

“Try new state of the art hearing aids”

Refreshments

For hearing tests and demonstrations, call & available book your appointment today. Space is limited. drop-ins Welcome “Hear you’re a part of the family” David Pfingstgraef & Joanne Parsons & Associates - Reg. Audiologists

lyric invisible hearing aids

66 West ave., St. Thomas

519-637-5925 www.elginaudiology.com

E L G I N T H I S M O N T H 32

Business & Community Business After 5 Paul Smith (left) won the Cadillac for the Weekend from Disbrowe Chevrolet Buick GMC Cadillac, presented by Darren Reith.

Smiling winners

Tim Townsend (left) from Coad/ My Fireplace won the London Club Cookbook, presented by Nikki Johnson.

St. Thomas & District Chamber of Commerce Members were grinning ear-toear as they picked up prizes at the September Business After 5 sponsored by Reith & Associates at the St. Thomas Seniors’ Centre.

Beth Fellinger (left) from Destination Church won the Tour & Tasting at Quai du Vin, presented by Dan Reith.

Brent Roloson from Norfolk Mutual (left) won the golf accessories bag, presented by Dan Reith. Brent also won the Business Lunch for 4 from Catering by James Meadows.

Shop at Briwood Farm Market and Support Local Farmers

Come and see our large selection of Fall Decorating Items!

Most of our Produce is froM inside a 100 Mile radius

Celebrating over

25

yeaThromsas!

in St.

Think of Briwood for your special Thanksgiving Din ner

Open all Thanksgiving Weekend!!

• Homemade Baked Goods • • Groceries • Meat •

519-633-9691 1030 Talbot Street, St. Thomas Open Monday to Saturday 8am - 8pm • Sunday 8am - 6pm October, 2017

E L G I N T H I S M O N T H 33

Lifestyle TIME ON MY HANDS

Is there a caveman in the room?

Book argues the case for evolutionary ethics

by Duncan Watterworth

In my youth I knew, in my heart and in my gut, the difference between right and wrong. No big mystery.

Then I took a philosophy course in ethics at university, and the prof challenged us to articulate a coherent foundation for the moral principles we held. Where do they come from? Why do they have any moral authority? I was shocked to discover that, after trying mightily, I had no answer that satisfied me.

Generally speaking, I abide by the ethics of my youth to this day, and would feel very guilty if I did not. I still know what is right and what is wrong; I just can’t explain why.

Conscious reasoning, or supernatural sources: those are the usual places to seek the roots of moral systems. There are also social scientists who say morality is rooted in thin air – a mere “social construct”, invented by humans and implanted in our blank minds by our culture.

It’s not often I come across a new kind of explanation for morals and their corresponding gut feelings. But I have recently been reading about “evolutionary ethics”, a growing field of inquiry for scientists, psychologists, and philosophers. It might stretch – or strain – your definition of what a moral system should be. But I think it has helped me understand where some big, hairy chunks of my morality come from.

Here’s the idea.

For several million years, going back to the monkey times, our ancestors lived in small bands, with a hunter-gatherer lifestyle. Their survival strategy depended on close social interaction and cooperation, and success in competition and warfare with rival bands.

Certain “traits” (instinctual emotions and behaviours) promoted the survival of individuals (within a band), and these traits flourished over countless generations of natural selection.

Harvard psychologist Steven Pinker has listed many of them in his book, The Blank Slate. They include altruism and gratitude, empathy and compassion, caring for children and pair bonding,

guilt and shame. modern world, and could cause no end of conflict, Also included are pride, anger and revenge, in- unless by extinction. group loyalty, exclusion of out-groups from moral I no longer expect a tidy, elegant foundation for consideration, and an inclination to punish for my morality. killing, stealing, and cheating.

These so-called “moral emotions” arise instantly Duncan Watterworth is a life-long from the subconscious, and – here’s the thing resident of Elgin County and a generate moral convictions in the mind, Pinker retired lawyer. He can be reached at explains. Our tribal ancestors – all the way back duncanetm@gmail.com.

- instinctively knew which behaviors were “right” and which were “wrong”. All in the service of a single subconscious purpose: propelling genes into the next generation.

Morality, says the theory, is To the skies! nothing more than a “gadWith an average of get” (Pinker’s word) that has 9,400 vehicles passevolved to promote survival ing St. Thomas Airport and procreation. each day, this new A moral system that plumbs gut instincts for the highentrance sign gives a est moral good may feel a tad boost to promotion underwhelming. Nothing will of activities, events ever match the thrill of those and the businesses on lightning bolts blasting the the airport property, Ten Commandments onto a and makes the main rock tablet in the Hollywood entrance much more blockbuster of the same name. visible day and night.

It won the 1957 Academy Installation of the Award for best visual effects, new feature was comfor God’s sake. pleted in late August.

Anyhow, personally, I am St. Thomas Municipal warming up to the idea of Airport is east of the group survival as a worthy city limits at 44989 goal. Fortunately, we have Talbot Line (Highway evolved the capacity to further 3). The airport handles improve our moral lot through an average of 18,000 reasoning, knowledge and em- 20,000 aircraft movepathy. ments per year. (Photo The good news is that hucredit: St. Thomas & manity shares a broad-base District Chamber of layer of morality, from a deep, shared history.

Commerce).

The bad news is we carry a load of caveman instincts which are maladapted for the

AUTO DETAILING CLASSIC SILVER EXTERIOR WASH FLOOR & SEATS QUICK VACUUM • RUBBER MATS WASHED • TIRES CLEANED WINDSHIELD / WINDOWS / DASH / DOOR PANELS / CONSOLE & CUP HOLDERS CLEANED

CAR

$3985

+ HST

VANS/SUV/TRUCKS EXTRA

**Notes - Vehicles with Pet Hair / Extra Dirty will be charged extra.

- Ask us about our other packages available.

160 Burwell Rd. St. Thomas 519-631-5502 October, 2017

ELGIN THIS MONTH

34

Binding the Generations Sponsored by

Gillian Martin – Ansell’s Awards & Specialties do the best job that you can Can you tell us a bit about the origins do. Always remember that of Ansell’s Award & Specialties, and the whatever you create is a rejourney to where the business is today? flection of yourself and your Ansell’s actually started in an odd way. business. NEVER deliver subMy dad (Keith Hunt) was the owner of standard product, and always Love Story in the mall at the time, and say “thank you” at the end of a couldn’t find anyone to do his engraving transaction. for gifts in a timely fashion or with the What are some important precision he expected. So he decided he lessons you’ve learned from could learn to engrave, bought a machine other people who have menand learned his skill in the basement of tored you along the way? our house. Then he decided with his new I’ve learned that no one engraving skills, he would create novelty can do everything themselves, trophies and sell them at large gift shows and that is okay to ask for to other retail stores. We had orders from help when you need it. I have all over the country for small trophies learned that at its core almost with things like “World’s Greatest Dad” every business is the same, and so forth engraved on the plate. I can Gillian Martin in her Talbot Street store. and the struggles you may remember Zellers at one time carried have are most often shared by someone else. Talking to other peothese.

Keith then felt that St. Thomas could use a full-service, full-time ple and learning how they deal with things is invaluable information.

Can you share your thoughts about the value being a mentor, or awards shop. There were two at the time in the area, Awards Unlimited, but it was on Highway 3, and not in the core of the city, the importance of finding a mentor?

The individuals that I have considered my mentors over the years and Trophies 1, a home-based shop just off Redan St. Keith opened Ansell’s in October of 1980 on Talbot Street, and that is where we have taught me so many lessons throughout my career, and every day I still find inspiration from them. Sometimes the best thing a remain today.

In December of 1990, my dad retired, and I became the owner of mentor can give is a sympathetic ear, or simple validation of your Ansell’s (which had its name changed to Ansell’s Awards & Special- thoughts and processes.

As a mentor, I enjoy helping people starting out and perhaps ties shortly thereafter to be more descriptive of who we are.)

What were some key learnings from your decision to take over helping them avoid some of the major hurdles that I have experienced. And sometimes my mentees have provided similar inspirathe business at a young age?

I am not sure there were really any key learnings that drove the tions to me in their feedback and discussions without even realizing decision, more of a feeling of obligation to keep what my dad cre- they were doing so.

Collaboration is a win-win for everyone. ated alive. My parents never pressured me into the decision, it just What’s the best advice you’ve ever received? felt like the right thing to do. I also realized by age 24, that I liked the That’s a tough one … probably to always look for the joy in every idea of working for myself.

Focusing on mentoring, what were some of the things that your experience (and sometimes that is REALLY tough) or the other advice I live by is to be true to yourself. If it doesn’t feel right to you, father passed along to you?

Always follow through on your promises, always make sure you it probably isn’t.

CEED!

Helping Business To SUC

Print and Marketing Services

Posters & Banners Business Cards • Laptops Tablets • Printers • Phones • Accessories

519-631-1810 • 1063 TalboT ST October 2017

ELGIN THIS MONTH

35

open now

AMBER

M E A D O W S

The BrooksTone

221 norman Pl., strathroy

Model Hours: Mon/ Tues: Closed Wed/ Thurs/ Fri: 11-5 Sat/ Sun: 12-4

For more info, contact Amanda 519-266-4561 At home or on your phone, go to dougtarryhomes.com

October, 2017

E L G I N T H I S M O N T H 36