Travel Trade Weekly Issue 169

02 FEBRUARY 2013

ISSUE 169

Qatar’s New Airport to Open in April Hamad International Airport, formerly known as New Doha International Airport, is set to welcome the first commercial flights on April 1.

Mövenpick Hotels & Resorts has launched Mövenpick Hotel Apartments The Square Dubai, the company’s fifth property in the emirate.

04 Cebu Pacific to Launch Daily Dubai Flights Cebu Pacific, the flag-carrier of the Philippines, is planning to start operating direct daily flights between Manila and Dubai, effective October 7.

10 IN THIS ISSUE MARKET UPDATE WEEKLY NEWS AIRPORTS CRUISING ACCOMMODATION AIR NEWS INTERNATIONAL WHO’S MOVED TRAVEL TALK AGENT’S CORNER TRAVEL CHANNELS RENDEZVOUS NEWS & EVENTS

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Mövenpick Unveils Fifth Hotel in Dubai

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MARKET UPDATE

TRAVEL TRADE WEEKLY MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel

Egypt: Improving Hotel Performance Egypt’s hotel industry closed the month of November 2012 on a high note, as TRI Hospitality Consulting’s latest HotStats’ survey shows.

JOURNALISTS Stefanie Saghbini Rita Kasziba Dominique Christou Maria Kazeli

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fter recording significant increases across the major performance indicators both in Cairo and Sharm El Sheikh, hotels registered a 74.3 percent year-on-year improvement in gross operating profit per available room to USD71.75, and 5.2 percent to USD32.8, respectively.

SALES & MARKETING Maria Demetriadou Derek Lainsbury Pauline Shahabian DESIGN & LAYOUT Elena Stylianou DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia, 1308, Cyprus Tel: +357 22 021607, Fax: +357 22 210466

In Cairo, RevPAR rose 32.3 percent to USD64.27, driven by a 14.3 percentage point rise in occupancy to 55 percent, while hotels in Sharm El Sheikh, entering the high season, saw a growth in occupancy levels of 7.7 percentage points, to 79.7 percent, pushing RevPAR up 5.4 percent to USD41.66.

Kuwait: Weak Leisure Demand Despite a slight increase in occupancy rates, the generally softer demand from the leisure sector showed its impact on Kuwait’s key hotel performance indicators, as TRI Hospitality Consulting’s HotStats report for November 2012 has revealed.

During the month under review, occupancy rates improved 0.3 percentage points to 59 percent. Average daily rate, however, dropped 19.5 percent to USD239.78, resulting in RevRAR levels falling by 19 percent to USD141.52.

The recent political issues have taken a toll on hotel performances, as high yielding leisure travellers decided to opt for other destinations, Peter Goddard, managing director, TRI Hospitality Consulting, explained.

“Although the rate agreement provides a level of protection from demand variations, a sharp drop in leisure and group demand has an impact on top line revenues as hotels become heavily reliant on discounted corporate business,” he further highlighted.

WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel

MENA EXCHANGE RATES Accurate as of

01/02/2013 Currencies shown in red are fixed against the US Dollar

COUNTRY

CURRENCY

1USD=

UAE (AED)

Dirham

3.67

Egypt (EGP)

Pound

6.72

Saudi Arabia (SAR)

Riyal

3.75

Lebanon (LBP)

Pound

1,504.00

Bahrain (BHD)

Dinar

0.37

Jordan (JOD)

Dinar

0.71

Syria (SYP)

Pound

71.00

Kuwait (KWD)

Dinar

0.28

Qatar (QAR)

Riyal

3.64

Oman (OMR)

Rial

0.38

Tunisia (TND)

Dinar

1.53

Morocco (MAD)

Dirham

8.24

Iran (IRR)

Riyal

12,285.00

Yemen (YER)

Rial

214.06

Algeria (DZD)

Dinar

78.36

Libya (LYD)

Dinar

1.26

Royal Jet’s Medevac Service Reports Record Year

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he air ambulance service of Royal Jet, the Abu Dhabi-based international private jet operator, experienced its busiest year ever in 2012, for medical evacuation missions up 10 percent over the previous record year in 2011.

“Our medical evacuation service has earned a reputation of being dependable and trustworthy,” highlighted Shane O’Hare, presi-

dent, Royal Jet, noting that the service goes well beyond providing air ambulances, medical teams, and equipment. “We provide medical escorts for patients travelling by commercial airline to ensure a seamless, expert bed-to-bed service. We arrange private road ambulance and helicopter transport and hospital appointments anywhere in the world and organise travel on behalf of the patient’s family.”

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WEEKLY NEWS MENA Cities Top 100 Most Visited List Two Middle Eastern hotspots have earned a place among the world’s 20 most visited cities in Euromonitor International’s Top 100 Cities Destination ranking.

With more than 20 million arrivals, Hong Kong topped the list, followed by Singapore and London, while Dubai ranked as the world’s 13th, and Mecca as the 16th.

Meanwhile, Cairo ranked 38th and Marrakech at number 68, while Sharm El Sheikh claimed 69th position.

The Eastern Province of Saudi Arabia ranked 70th, while Damascus came in at 71st position, and Aleppo won 75th place. Abu Dhabi and Riyadh also made it as the 85th and 92nd respectively most popular destinations in the world.

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DTCM to Boost Health Tourism The Dubai Department of Tourism & Commerce Marketing (DTCM) has joined forces with the Dubai Health Authority to create greater awareness of the destination’s advanced healthcare and wellness facilities and services through various promotional initiatives.

Representatives from the two organisations gathered together to discuss ways of marketing the emirate through overseas exhibitions, workshops, and seminars, and outlined a strategy to further consolidate Dubai’s position as a leading hub in health and wellness tourism.

Topics covered in the meeting included future activities aimed at promoting the destination’s existing network of facilities, led by highly skilled professionals, and its modern infrastructure in cooperation with the health authority and the private health sector.

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Al Tamimi Stables Opens to the Public Al Tamimi Stables, Sharjah, part of Al Tamimi Investments, set on a land spanning 12ha, opened its doors to the public last month.

The facility, which is home to over 500 animal residents from petting farm animals to other farm animals, runs a wide variety of outdoor and indoor activities for the whole family, including a custom-designed welcome centre with a stylish café and indoor facilities set to host classes, such as fencing, art and crafts, dance, cooking, languages, and a homework club.

Originally a private farm, the facility aims to attract UAE nationals, residents, visitors, and schools and is positioned to host private functions, celebrations, and children’s birthday parties.

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WEEKLY NEWS

Airports

IATA Promotes Plan Preventing Runway Accidents The International Air Transport Association (IATA), along with 16 other aviation stakeholders, has joined forces in order to develop a European Action Plan for the Prevention of Runway Excursions, aimed at reducing the most common type of air accidents; those on the runway.

In 2011, 13 percent of all accidents in the European airspace were runway excursions, while globally, the percentage reached 19 percent. Guenther Matschnigg, senior vice president, safety, operations, and infrastructure, IATA, assured that the association’s priority since 2008 has been to reduce these types of excursions.

QAIA Testing Jetways at New Terminal Airport International Group, the Jordanian consortium responsible for the rehabilitation, expansion, and operation of Queen Alia International Airport (QAIA), recently began testing the jetways at the new terminal in order to prepare for the highly anticipated opening of the state-of-the-art facility, slated towards the end of February.

Passengers on select flights will find themselves boarding or disembarking from the new jetways at the new terminal, however, they will complete all departure and arrival procedures at the current terminal, and will then be taken by bus from the gates of the new terminal.

Qatar’s New Airport to Open in April

H.E. Abdul Aziz Al Noaimi, chairman, Civil Aviation Authority, Qatar

Hamad International Airport, formerly known as New Doha International Airport, is set to welcome the first commercial flights on April 1.

The first phase of the USD15.5 billion project will involve 12 international passenger airlines, including low-cost carriers, revealed H.E. Abdul Aziz Al Noaimi, chairman, Civil Aviation Authority, Qatar, who described the airport as a world-class international gateway which will firmly put the country on the global stage.

With the phased approach, Doha will have a dual airport operation in the next months until full operations begin later this year. Correspondingly, in the second half of the year, Qatar Airways will move its entire operations to Hamad International Airport, which has been designed to accommodate 28 million passengers annually, increasing to 50 million beyond 2015.

Dubai International to Embark on Refurbishment A major refurbishment project at Dubai International’s Terminal 1 is scheduled to begin in the first quarter of the year.

The programme will include more efficient and streamlined baggage screening in the departures hall, the replacement of all check-in desks, upgrade of baggage systems, and a modernisation of all public areas.

In the arrivals hall, all ‘meeters and greeters’ will be accommodated within a fully air-conditioned space featuring new food and retail outlets, while the immigrations hall is also being refurbished. The adjoining arrivals forecourt will also be reconfigured, and once complete, Terminal 1 will be linked via a new elevated train system to Concourse D, which is currently under construction.

Muscat International: Over 7.5 Million Passengers Annual passenger numbers at Muscat International Airport reached record levels in 2012, with a total of 7,546,715 travellers having passed through the airport.

This record traffic volume represents a 16 percent improvement over 2011 figures, and the airport’s busiest month of the year proved to be July, with 648,555 passengers, while December 19 catered to 24,800 travellers.

Meanwhile, Salalah Airport also registered historic traffic results with passenger numbers reaching 629,305 compared to 513,278 passengers in 2011, an increase of 23 percent. The highest month of the year was recorded during the Khareef season of August 2012 when 63,944 passengers travelled through the airport’s terminals.

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WEEKLY NEWS

Queen Mary 2 Makes Maiden Call in Abu Dhabi

Cruising

DMCA Announces 2012’s Key Milestones

The luxury flagship of Cunard Line, Queen Mary 2 has made its debut call in Abu Dhabi with 2,620 passengers on board.

The AED3.2 billion (USD880 million) ship, hailed as the largest and most expensive ocean liner ever built, spent a day in Mina Zayed before continuing its 106-day World Voyage to Kochi, India.

“To attract a cruise liner of this calibre is a tremendous endorsement of Abu Dhabi’s rising status as a global cruise destination and solid sector partner,” highlighted Noura Al Dhaheri, leisure product development manager, Abu Dhabi Tourism & Culture Authority, adding that the historic call is expected to encourage other cruise lines to consider adding the UAE capital to their itineraries.

Dubai Maritime City Authority (DMCA), the government authority charged with regulating, coordinating, and supervising all aspects of the maritime sector in Dubai, has reported several key achievements in 2012, including the implementation of new regulations for Jet Ski usage, registration, and licensing, while also creating greater awareness about maritime safety in collaboration with various maritime operators in the emirate.

DMCA has also launched several awareness initiatives targeting the water sports community and has started offering complimentary life jackets for every registered Jet Ski in Dubai.

This move is part of the efforts being made to maintain the high standards of maritime safety, minimise risks, prevent water sports accidents, and ultimately save people’s lives while preserving the environment and built facilities. These initiatives have proved instrumental in bringing down the number of accidental deaths, incidence of water contamination, as well as maritime violations in Dubai’s waters, which decreased from 98 in 2011 to only 38 in 2012.

Shurooq to Develop Sharjah’s Cruise Sector

Royal Caribbean Cruises and Sabre Travel Network Collaborate

The Sharjah Investment and Development Authority (Shurooq) has embarked on its new strategy, aimed at further developing the cruise sector in the emirate.

In line with its initiatives to promote Sharjah’s tourism sector, the authority has set out a range of measures and programmes to attract more cruise liners to the emirate’s ports, including the Khorfakkan port, which currently welcomes two cruise ships per week, namely Costa Atlantica and Costa Classica.

“Shurooq is currently negotiating with world’s largest cruise ship operators to promote its role as an ideal tourism hub for cruise ships,” explained H.E. Marwan bin Jassim Al Sarkal, CEO, Shurooq, adding that in cooperation with a number of parties, the necessary facilities to support the industry, attract more cruise ships, and design varied tourist packages are being implemented.

Cruise Ship in Khorfakkan Port

Royal Caribbean Cruises has signed a multi-year distribution agreement with Sabre Travel Network, making all of Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises’ fares and schedules available in the Sabre global distribution system.

Under the new deal, Sabre Travel Network and Royal Caribbean Cruises have expanded their relationship to include travel agents in Mexico, which will now be able to make bookings on Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises through the Sabre Red Workspace. The agreement also provides them with access to the complete cruise inventory of all three companies’ 35 ships, offering memorable vacations around the world, through Sabre Cruises; a browser-based tool within the Sabre Red Workspace that offers travel agents quick and easy access to cruise lines’ systems for realtime shopping and booking.

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Accommodation

Mövenpick Unveils Fifth Hotel in Dubai Mövenpick Hotels & Resorts has launched Mövenpick Hotel Apartments The Square Dubai, the company’s fifth property in the emirate.

The 180-room hotel, located close to the Al Mamzar Beach Park and other landmarks within Deira, further complements the Mövenpick Hotels & Resorts’ strategic reach in Dubai, where the company achieved an average occupancy of 86 percent in 2012.

Chadi Gedeon, general manager, Mövenpick Hotel Apartments The Square Dubai, described the new addition to the company’s portfolio as an ideal base for both short and longterm guests.

Jumeirah Creekside Hotel Reopens The Aviation Club and Akaru Spa Jumeirah Creekside Hotel is gearing up for the relaunch of The Aviation Club and the new Akaru Spa this month.

Featuring newly revamped facilities, the latest additions to the club include four tennis courts, two squash courts, and state-of-the-art fitness equipment throughout the gym, while the spa returns with an entirely refurbished space, boasting a refreshed new interior, 14 treatment rooms, and two outdoor cabanas.

Younger guests can make use of a specially designed playground, as well as a dedicated kids and teenagers club.

Three New Hues Hotels to Open Hues Hotel Management Company plans to further expand its portfolio with three new properties scheduled to open this year.

Owned by Bin Suloom Group, Draw Link Group, and Tierramar Management Consultancy, the company aims to offer a new line of hotels as Mahmoud Hamza, managing director, Hues Hotel Management Company, said. “We are planning to launch new developments in Dubai and the other emirates, capitalising on the success of Hues Boutique Hotel with its unique design and exclusive guest experience.”

2 FEBRUARY 2013

WEEKLY NEWS

Anantara to Debut in Dubai Anantara Hotels, Resorts & Spas is poised to further expand its presence in the UAE with the launch of its first hotel in Dubai, scheduled for September.

Situated on the crescent of the destination’s iconic artificial archipelago, Anantara Dubai Palm Jumeirah Resort & Spa will offer a total of 293 rooms and suites clustered in groups of four to eight to maximise privacy, with 130 units featuring direct access to 11,000m2 of lagoon pools.

The five-star property, developed in partnership with Seven Tides, will also comprise 12 beach villas, 18 over-water villas, and three royal beach villas, further to a private beach, three natural lagoons, water sport facilities, a shoreline infinity pool, an Anantara Spa sanctuary with 12 treatment rooms, a fitness studio, and two tennis courts. An elaborate entertainment area will be accompanied by meeting rooms and a ballroom, as well as six themed restaurants.

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WEEKLY NEWS

Accommodation

Millennium Plaza Hotel Dubai Adds 100 Rooms Millennium Plaza Hotel Dubai has further increased its guest capacity with the addition of an extra 100 rooms occupying the 65-storey tower’s highest floors, offering views of the city.

The five-star property, located in the heart of the emirate, now offers 304 units boasting a newer design with a cultural touch, most of which are Club rooms, including connecting rooms, and six executive suites with easy access to the Club Lounge, according to Muin Serhan, general manager, Millennium Plaza Hotel Dubai, who added, “The Millennium Plaza Hotel Dubai is keen on going the extra mile to make sure our guests are comfortable, whether they are travelling for business or for leisure.”

Millennium Plaza Hotel Dubai (on the right)

Bin Majid Hotels to Double UAE Portfolio Bin Majid Hotels, the hospitality arm of Bin Majid Group, plans to double its portfolio of hotels by 2014.

The company, which closed a positive year in 2012, aims to add another four properties to its current portfolio of four hotels, this according to Ali Kasapbashi, group general manager, Bin Majid Group., who explained, “In addition to the two properties opening in Abu Dhabi this year, we hope to open two new hotels in Dubai in 2014.”

Lourve Hotels Group: Further International Expansion Lourve Hotels Group has achieved its development targets for 2012, after opening 70 new hotels with close to 8,000 rooms.

This year, the group plans to launch new projects across the full breadth of its hotel range in Latin America, as well as in India, Middle East and Africa (MEA), and Europe.

With an aim to further consolidate its number four position in the MEA’s hotel rankings, where it boasts 55 existing properties, 24 projects have already been firmed up and are set to open over the next four years.

Prototype Construction of Underwater Hotel to Begin Dubai’s much anticipated Water Discus Hotel, announced in 2012

by Drydocks World, is about to become reality as the prototype construction of the underwater hotel is due to start this year.

According to the Polish Information and Foreign Investment Agency, the prototype of the unique hotel concept will be created in Gdynia, on the south coast of the Baltic Sea in collaboration with scientists from the Gdańsk University of Technology and specialists of Deep Ocean Technology, and supported by a PLN16 million (USD5.1 million) funding of the Innovative Economy Programme.

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Accommodation

Barjeel Heritage Guest House Opens Arabian Courtyard Hotel & Spa, under the management of Planet Hospitality, has opened the doors of Barjeel Heritage Guest House.

Located in the heart of Dubai Shandagha facing the Dubai Creek, the guest house provides a glimpse into the city’s traditional culture and lifestyle, and features spacious bedrooms, all furnished with an Arabian theme as well as an Arabic restaurant. Round-theclock butler service, private functions, and various events ensure a unique and memorable stay.

Expressing his delight at the opening of this restored historical house, Habin Khan, CEO, Planet Hospitality, said, “This is truly a unique property for Dubai and preserves the cultural values of a gone-by era. We expect Barjeel Heritage Guest House to be very popular with the tourists looking for a taste of real Dubai.”

The Suite Mumtash - Barjeel Guest House

Starwood Hotels & Resorts Worldwide to Debut in Iraq Starwood Hotels & Resorts Worldwide recently announced that it has signed an agreement with BCD to introduce its destination sensation brand, Aloft Hotels, to Iraq’s emerging commercial hub, Erbil.

The opening of the new 200-unit Aloft Erbil in 2015 will mark the launch of the brand into the country and it is set to shake up the traditional mid-market hotel sector by delivering an urban-influenced design and a social guest experience at an affordable price as Roeland Vos, president, Starwood Hotels & Resorts, Europe, Africa, and Middle East, explained, “Together with BCD, we are excited to grow Starwood’s presence in this emerging market as we bring Aloft Hotels to Iraq. Aloft Erbil marks our second collaboration with BCD and we look forward to introducing Aloft’s vibrant, stylish yet affordable concept to the country.”

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WEEKLY NEWS

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Millennium Hotel Abu Dhabi: Increased Occupancy Millennium Hotel Abu Dhabi closed 2012 with increased occupancy levels, having witnessed a particularly strong demand from the GCC countries, as well as from India, the UK, and Germany, Paul Simmons, director of sales and marketing, Millennium Hotel Abu Dhabi, has revealed.

“Asia continues to grow with a number of large projects in the UAE. Germany is also growing down to Etihad Airways and airberlin’s expansion,” added Simmons, noting that the openings of attractions, such as Yas Waterworld Abu Dhabi, are set to attract more holidaymakers to the capital city.

“We believe that the occupancy will still grow [this year] despite the large number of hotels due to open,” he concluded.

Millennium Hotel Abu Dhabi

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WEEKLY NEWS

Austrian Airlines Suspends Tehran Services On January 13, Austrian Airlines suspended flights to Tehran due to the current economic circumstances.

The airline will continue to observe the local state of affairs, before making the decision whether or not to relaunch services to the destination, which will remain grounded until further notice.

Cebu Pacific to Launch Daily Dubai Flights

Manila

Cebu Pacific (CEB), the flag-carrier of the Philippines, is planning to start operating direct daily flights between Manila and Dubai, effective October 7.

Commenting on the launch, which will make Dubai the budget airline’s first long-haul destination, Alex Reyes, general manager, long-haul division, CEB, said, “CEB is proud to be the only Filipino carrier to fly direct to Dubai. We are glad to be of service to over 700,000 global Filipinos who are in the UAE. With CEB’s direct service to Dubai, Filipinos overseas can look forward to going home more often. Their relatives and friends can also visit them in Dubai more often.”

In 2010, there were over 201,000 landbased Filipino workers deployed in the UAE, and as Reyes explained, Dubai is the largest long-haul market for the country.

Air News

flydubai Lands in Malé flydubai has inaugurated services to its latest destination, Malé, the capital of the Maldives, offering five weekly flights.

Ghaith Al Ghaith, CEO, flydubai, said, “Launching flights to Malé is a great start to the year as we introduce our affordable fares and innovative onboard services to a new market. I am confident that the Maldives will prove attractive to passengers from across our network, particularly those in the GCC and CIS regions who can transit easily through Dubai’s aviation hub.”

Further welcoming flydubai to Malé, Ahmed Adheeb Abdul Ghafoor, minister of tourism, arts and culture, Maldives, said, “The start of flydubai's flights open our wonderful nation to a wider number of tourists, while also offering affordable fares to Dubai for our residents. Through this regular service, we look forward to welcoming travellers from a wider range of destinations and continuing to develop our tourism appeal.”

Etihad Airways and Sydney Opera House Partner Etihad Airways and Sydney Opera House have announced a new threeyear, multi-million dollar partnership.

Commenting on the deal, George Souris, minister for tourism, major events, hospitality and racing, and minister for the arts, New South Wales, said, “This exciting partnership between Etihad Airways and our nation’s flagship performing arts centre will raise even further Sydney’s profile as one of the world’s great tourist and cultural destinations. It will help bring more international artists to New South Wales and provide its citizens as well as visitors with access to all the cultural opportunities of a truly global city.”

Sydney Opera House

Etihad Airways Launches Chauffeur Service in London UAE’s national airline has started offering its signature Etihad Chauffeur service to Coral economy class guests arriving or departing London’s Heathrow Airport.

The offering includes all the benefits of a personal limousine, including a chauffeur greeting at the arrivals hall and luggage assistance, while guests have the choice of executive, luxury, or minivan vehicles, which can be directly booked on the carrier’s official website where they can also receive an instant price quote.

Peter Baumgartner, chief commercial officer, Etihad Airways, stressed that it is the first time the service is extended to Coral economy class and that this move was made in response to customer research highlighting that Etihad Airways’ passengers would be keen on such an offering.

The chauffeur service is available on a complimentary basis for Diamond first class and Pearl business class guests at 29 locations around the globe.

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WEEKLY NEWS

Air News

Emirates Receives Interim Approval for Qantas Partnership Emirates recently welcomed the Australian Competition and Consumer Commission (ACCC)’s decision to grant interim authorisation for the proposed Emirates and Qantas partnership.

The alliance still remains subject to final authorisation from the ACCC, a decision which is expected in March.

“The interim approval clears the way for Emirates and Qantas to be geared up to provide customers with a unified experience from day one. The Emirates and Qantas partnership will provide customers unparalleled access to the respective networks and services including the A380 experience,” said Tim Clark, president, Emirates.

Fares on the combined network, which would be for travel after April, are expected to be available in the coming weeks once discussions on pricing have taken place.

Etihad Airways to Boost Capacity on Dublin Flights Etihad Airways is to increase capacity on its Dublin services by 34 percent, by deploying a 412-seat Boeing 777-300ER on the route as of July 2, thus providing an additional 900 seats each week.

James Hogan, president, Etihad Airways, said, “Dublin is one of our most successful routes and this increase in capacity is indicative of the confidence we have that demand, especially in the premium cabin, will continue to grow. Ireland is an important market and country for Etihad Airways and this can be seen in our investments, which include our line maintenance facility at Dublin Airport, the opening of a premium lounge at Terminal 2 in 2011, as well as cultural partnerships with the Irish Museum of Modern Art, the GAA All-Ireland Senior Hurling Championship, and The Gathering Ireland 2013.”

Ryanair Announces Two New Bases in Morocco

Emirates and Qantas

Royal Jet’s BBJ Refit Halfway Done The fourth Boeing Business Jet (BBJ) of Royal Jet, which is undergoing a USD9 million upgrade, is halfway through its refurbishment programme.

The BBJ, named A6-AIN, one of the Abu Dhabi-based luxury flight services company’s six-strong fleet of BBJs, is slowly taking shape at its temporary home in Bordeaux, France.

“Each of our aircraft has its own personality and we are developing AIN in such a way that our guests will enjoy one of the most luxurious in-flight experiences ever,” explained Shane O'Hare, president, Royal Jet, adding that the refurbishment programme is similar to that of a luxury boutique hotel, and offers ultimate in-flight passenger relaxation and connectivity.

As part of the project, each of the 46 VIP, business, and economy seats will be refurbished with the aircraft cabinetry work also well underway.

Ryanair has revealed plans to open two new bases in Morocco this year; one in Fez and another in Marrakech, as the airline invests over USD210 million in the country.

The low-cost carrier also announced that it will serve two new airports in Morocco, namely Essaouira and Rabat, beginning in April, as it grows its operations to the North African destination to 60 routes, which will, in turn, deliver up to 2.5 million passengers per year and support 2,500 on-site jobs in the country.

Lahcen Haddad, minister of tourism, Morocco, said, “This long-term commitment, as shown in the implementation of two bases in Fez and Marrakech, and the opening of two new destinations, Essaouira and Rabat, is the first stage of a comprehensive strategy aiming, for Ryanair, to build a profitable business based on the huge growth potential of Moroccan tourism, as planned within the framework of Vision 2020.“

Ryanair

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Emirates Expands Seat Capacity Emirates has added more than 1,600 seats a week on its Lusaka and Harare routes, having already introduced a Boeing 777-300ER on its daily flight from Dubai, on February 1.

A 354-seat Boeing 777-300ER, the longest passenger aircraft ever to touch down in Lusaka and Harare, will replace the 237-seat Airbus A330-200 on the route, a capacity increase of more than 50 percent, offering passengers a threeclass configuration with eight first class suites, 42 business class seats, and 304 places in economy.

The upgrade comes on the first anniversary of the route’s launch, which saw the UAE-based airline carry over 55,000 passengers on the Dubai – Lusaka – Harare service over the 12-month stretch.

“Our Lusaka and Harare service has come of age and with demand continuing to increase, this is the right time for Emirates to be expanding its capacity.

With the introduction of this larger aircraft, we will offer almost 5,000 seats total every week on the route between Dubai, Lusaka and Harare,” said Jean Luc Grillet, senior vice president, commercial operations, Africa, Emirates.

Air News

WEEKLY NEWS

flydubai: Robust Growth from the CIS and CEE

Etihad Cargo Operates to Guangzhou

flydubai recorded a 285 percent growth in passenger figures from the CIS and the Central and Eastern European (CEE) markets in 2012 along with a 114 percent rise in the number of flights.

Ghaith Al Ghaith, CEO, flydubai (on the right)

Now the second-largest airline operating out of Dubai International, more than 40 percent of the flydubai’s route development concentrated on the CIS and CEE countries, where the airline now flies to 16 destinations.

Within the GCC region, throughout which it currently offers 265 services per week, the low-cost carrier’s passenger volume rose 64 percent yearon-year, while the number of flights increased by 36 percent.

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Etihad Cargo inaugurated a new direct weekly freighter service from Abu Dhabi to the southern Chinese city of Guangzhou, on January 17.

The service will run once a week, using an Airbus A330-200F with a capacity of 68 metric tonnes.

Etihad Cargo already operates nine weekly freighter services between Abu Dhabi and the Chinese cities of Shanghai and Beijing. In addition, the UAE flag carrier offers cargo flights on its 18 weekly scheduled passenger services to Beijing, Chengdu and Shanghai.

Commenting on the new development, Kevin Knight, chief strategy and planning officer, Etihad Airways, said, “China is a strategically important market for Etihad Cargo, and the new Guangzhou - Abu Dhabi freighter service will allow us to capitalise on the strong export demand coming out of southern China.

“In addition, whilst we expect to see strong onward trade flows over our Abu Dhabi cargo hub to destinations across the Middle East and Africa, ultimately this service will further strengthen the already strong trade ties between the UAE and China.”

Mandarin Oriental Partners with Etihad Guest Mandarin Oriental Hotel Group has announced the signing of its new partnership with Etihad Guest, the loyalty programme of Etihad Airways.

Under the agreement, Etihad Guest members can earn 500 miles for each stay in a room or 800 miles in a club room or suite, at any of the group’s participating hotels in the world.

Additionally, Gold and Gold Elite members of the airline’s loyalty pro-

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gramme will enjoy special benefits at those hotels, including upgrades, early check-in and late check-out.

To celebrate the launch of this new partnership, Mandarin Oriental Hotel Group and Etihad Guest are offering double miles to members booking luxury breaks at the hotel company’s properties and staying in a room, and triple miles for suite bookings until April 15, according to specific terms

and conditions.

“This affiliation clearly reflects Mandarin Oriental Hotel Group’s commitment to this region; both as a significant outbound market and as we position Mandarin Oriental ahead of the launch of our brand in the Middle East,” commented Alison Styles, vice president, sales and marketing, Europe, Middle East and Africa, Mandarin Oriental Hotel Group.

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WEEKLY NEWS

International

IHG Unveils New Hotel in Mexico InterContinental Hotels Group (IHG) and Hotelera Queretana have launched Holiday Inn Express Querétaro, Mexico.

The hotel, which is located in the heart of Querétaro within walking distance from the downtown area, is the group’s fifth addition in the city.

The property boasts 101 rooms, all with complimentary wireless Internet access, contemporary styling, flat screen TV, queen or king-sized beds, sitting area with lounge chair, and an in-room coffee machine, while 15 suites also comprise a refrigerator and microwave. The hotel’s facilities include a gym and two whirlpool baths, with views of the city, and valet parking.

Commenting on the brand’s debut in the city, Gerardo Murray, vice president, sales and marketing, Mexico, IHG, said “IHG is focused on finding the right opportunities to introduce the Holiday Inn Express brand in destinations with a strong demand for high-quality lodging options at a great value. The brand is designed to offer business and leisure travellers a comfortable, simple, fresh, and modern experience.”

BWI Opens Doors in Lahore Best Western International (BWI) has opened its debut hotel in Lahore, Pakistan, located in the centre of the Punjabi city.

BEST WESTERN Hotel Lahore boasts 64 rooms, all equipped with flat screen TVs featuring international satellite channels, and complimentary high-speed Internet access.

The hotel’s facilities also include a restaurant serving local Punjabi specialties and international delicacies, a fitness centre, and conference and banqueting space for corporate meetings and social events.

Commenting on the opening, Glenn de Souza, vice president, international operations, Asia and the Middle East, BWI, said “As Pakistan’s second largest city, with a population of more than six million people, Lahore is a very exciting market. As a growing destination for domestic and international corporate travel, we are confident the BEST WESTERN Hotel Lahore will be a great success.”

Dusit Expands in Kenya Thai hospitality group, Dusit International, has announced its second property on the African continent, dusitD2 nairobi, Kenya, slated to open in the third quarter of the year.

The announcement of the property, which is located at 14 Riverside, an exclusive development in the capital’s downtown area flanked by high-end residences, universities, government offices and embassies, was celebrated with an event in January, which saw the signing of the hotel management agreement between Nairobi-based Cape Hotels and Dusit International, which will oversee the hotel’s operations.

Chanin Donavanik, CEO, Dusit International, described Kenya’s capital city as one which already boasts favourable growth prospects and infrastructure thus provides an excellent foothold from which to further develop the brand on the African continent.

Similarly, Snehal Sanghrajka, director, Cape Hotels, remarked, “We are delighted to collaborate with Dusit International and are certain that by bringing their unparalleled brand of Thai hospitality to Kenya, dusitD2 nairobi will set a new benchmark of service, quality and excellence in the local hospitality industry.”

Dusit International first entered the African market in 2009 with the opening of Dusit Thani Lake View in Cairo, Egypt.

BEST WESTERN Hotel Lahore - Lobby

Carlson Rezidor Hotel Group Grows in India With 13 hotel openings and 13 new signings, Carlson Rezidor Hotel Group confidently expanded its footprint in India during 2012.

Having ended the year with a portfolio boasting 63 hotels in operation and 44 under development, a large number of the deals signed were for flagship hotels in some of the country’s major cities and resort destinations such as Faridabad, Gandhinagar, Jalandhar, Karjat, Salem, Gurgaon, Bhiwadi, and Goa. According to Simon Barlow, president, Asia Pacific, Carlson Rezidor Hotel Group, through the forging of new alliances, signing multi-property deals, and growing the company’s portfolio of opened and pipeline hotels, the hospitality giant can exploit the potential of the Indian market and create great opportunities to further strengthen its position.

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WHO'S MOVED

Chadi Mezher Chadi Mezher has been named cluster senior sales manager for Phoenicia Beirut and Le Vendôme Beirut, Lebanon.

Working for the last two years in sales roles at Le Vendôme Beirut and prior to that having worked for four years at Phoenicia Beirut, Mezher is fully familiar with the operation of both properties.

He started his career in the in-

dustry in 1997, and has since gained valuable experience in all aspects of hospitality management, both in luxury hotels and in global airlines.

As the key contact for leisure and MICE sales for the two hotels, his main focus will be on international sales in key European, Levant, and GCC markets.

Ahmed Shuhan Ahmed Shuhan has taken on the role of resort manager at Baros Maldives.

Having joined the property as human resources manager in 2006, at a time when the resort had undergone a major restoration and re-emerged as a five-star boutique resort, Shuhan soon advanced to front office manager before becoming the resort’s executive assistant manager in 2012.

After seven years at Baros Maldives, Maldivian-born Shuhan

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believes that the property is one of the best private island resorts in the country and alongside his knowledge, commitment, and passion, he has acquired a deep understanding of guest expectations and requirements.

In his new role, he will be in charge of overseeing the resort’s guest operations and his main focus will be to build on the property’s personalised service standards that have become its hallmark.

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Naif Zureikat Naif Zureikat has been appointed general manager of Hilton Beirut Habtoor Grand and Hilton Beirut Metropolitan Palace.

Zureikat takes on the position after serving as general manager of King Hussein Bin Talal Convention Centre Managed

by Hilton, located in Jordan and hailed as the region’s larg-

est convention centre, which he re-branded in recent years.

Prior to that, he worked for Sheraton Hotels & Resorts for over 27 years, during which his endeavours earned him a number of awards.

Zureikat succeeds Jean-Pierre Mainardi, who continues serving the company as the new general manager of Conrad Cairo.

TRAVEL TALK

travel talk is your space

16

Tony Tyler

Aurelio Giraudo

Director general, International Air Transport Association.

General manager, The Regency, Kuwait.

“[This year] is the 100th year of commercial aviation.

Over that century, through an ever-expanding network, air transport has transformed the way we live, work, and play, providing jobs for some 57 million people and supporting USD2.2 trillion in economic activity by connecting people and goods on 35,000 routes. But continued connectivity growth is not guaranteed. […] governments should resolve to bring down the barriers to connectivity growth.”

“TripAdvisor is a key satisfaction index, written for, and by our guests. I am thrilled that in my short amount of time here, we have already accomplished one of my all-time, long-term goals; to be the best hotel in Kuwait, as reviewed by our guests. Of course now the hard work really begins, to stay at the top. I know my team is delighted to be ranked top of the hotel league in Kuwait.”

Ali Kasapbashi

Sameh Shawkat

Group general manager, Bin Majid Group.

Executive assistant manager, sales and marketing, Grand Hyatt Doha.

“Ras Al Khaimah is an ideal location for weekend trips and long holidays because it has a splendid landscape, surrounded by the mountainous terrain and the tranquil sea. We boast a range of fun-filled outdoor activities such as desert camp, safari adventures, mountain climbing, hiking, and various water sports activities. […] We are confident that we will be able to attract new markets to come and visit Ras Al Khaimah.”

“We are continuously working on redefining our business segments and we are focused towards our clients’ needs. I would like to express how proud I am of the sales and marketing team for their hard work and dedication and would like to thank them for the well deserved achievements throughout 2012. […] . Doha is a world-class business destination and Grand Hyatt Doha is strategically located for both leisure and business. We are always the number one choice for travellers and major events taking place in Qatar.”

TRAVEL TALK is your space – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, and observations to editorial@traveltradeweekly.travel

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AGENT'S CORNER

AGENT’S INSIGHT NAME: Adnan Hamdani POSITION: CEO COMPANY: www.holidaysarabia.com LOCATION: Dubai WEB: www.holidaysarabia.com

Who are you?

I am Adnan Hamdani, CEO and founder of holidaysarabia.com; a dedicated online travel services portal that aims to bring together Middle East travellers and hotels. It is a new concept for this region, although nothing under the sun is ever truly new, I suppose.

What is your favourite thing about working in the travel industry?

The sense of having brought people pleasure. I want my customers to enjoy their time on holiday so that it is as perfect as it is possible to be.

When is the best time to visit Dubai?

Frankly, it is always a good time. In the summer in Dubai, people tend to stay indoors, and [there is] so much going on.

The winter, of course, is the most approachable time for the best of outdoors Dubai. Desert safaris, cultural trips and excursions, traditional markets as well as all the food and beverage opportunities Dubai offers [...] are all there to be experienced.

Where would you like to travel to for your next holiday?

I love travelling to the UK. London is a truly great city that has just about anything you could ever possibly want to see. There is the beautiful scenery that you find in the more rugged extremes of the coastal areas, and there is the stunning beauty of the English countryside that is able to take your breath away every time you see it. There is also the often more unvisited side to the UK; the cities.

Why should people come to you for travel advice?

We offer customers the opportunity to experience memorable holidays. What makes us different is our commitment to making sure they are memorable. This requires attention to detail; we check out our suppliers and destination management companies so what is offered is what people get. We aim to be innovative in offering people something new, but this is a small factor when you compare it to the need for a methodical, careful, and detailed approach.

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Elaf Group Praises Travel Agents In special congratulations ceremonies, Saudi-based travel company Elaf Group honoured its agents in Africa, the Middle East, and the Far East for the positive results of 2012.

Ziyad Bin Mahfouz, president, Elaf Group, stated that the company’s representatives in Egypt, Algeria, Turkey, Morocco, Indonesia, and Malaysia had done exceedingly well in serving the increasing number of religious travellers visiting Saudi Arabia during the 2012 Ummrah and Hajj seasons, adding that the agents facilitated the pilgrims’ trips in full accordance with the laws specified by the General Administration for

Pilgrimage (Hajj) and Islamic Endowments.

“The success of Elaf Group is closely linked with the performance of our valued dealers across the region, which makes it important to reward and motivate our dealers who perform consistently year-on-year. The outstanding performance of our dealers during this Hajj season was another example of how they share our vision for quality and excellence, which are central to sustained success,” concluded Bin Mahfouz, who also affirmed that Elaf Group is set to expand its business to have more agents across the major countries with Muslim population.

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TRAVEL CHANNELS

BA Lists Top Destinations for the Year British Airways (BA) has compiled a list of the top 13 locations to visit this year, with Sri Lanka, Rio de Janeiro, and Seoul, having being chosen as the first three.

C

ommenting on the most attractive tourism hub to travel to this year, Ash van Wensveen, destination manager, BA, said, “There is a real buzz about Sri Lanka right now. For a small island it offers a lot, from endless beaches, to elephant treks and several UNESCO world heritage sites to visit; it is hard to think what Sri Lanka does not offer.”

Richard Tams, head of UK and Ireland sales, BA, added, “Undoubtedly consumers will continue to

be driven by value-for-money this year, with routes such as Dubai, Cape Town, and Bangkok already proving popular.

We are also experiencing a real growth in Asia right now and responding to demand with a number of new routes, including Seoul and Sri Lanka.”

Notably, at a recent poll on the airline’s Facebook page, where 2,660 users voted, New York topped the list with 22 percent, while Australia, Hong Kong, Rio de Janeiro, and Dubai, in that order, occupied the remaining places, completing the top five.

Club Med Selects dnata dnata has been appointed as the exclusive general sales agent for Club Med holidays across the UAE, Oman, Qatar, Bahrain and Kuwait.

Founded in 1950, Club Med prides itself on offering premium all-inclusive holidays to over 80 resorts in 25 destinations worldwide, and the company’s partnership with dnata is expected to further strengthen its presence in the Middle East, as Charles Flanagan, regional commercial director, Club Med, explained, “There is an untouched potential market for Club Med products in this part of the world and we believe we have a range of locations and offers which will prove extremely popular.”

Iain Andrew, divisional senior vice president, dnata, further added, “The premium ’all inclusive’ packages represent excellent value for money and the consistent quality guaranteed across all its locations ensures customers they will not be disappointed.”

The Jet Business Launches New App The Jet Business has introduced a new cabin interiors application (app) whereby clients can visualise a variety of business jet cabins in full-size replication, experimenting with a 3D interior view at the company’s showroom in London.

This value-added service, which comes at no extra cost, allows potential buyers to change the style of aircraft seats, cabinetry veneers, and soft furnishings in a virtual life-size representation of the cabin. One can choose fabrics, carpets, woods, finishes, and upholstery in a few clicks.

The app’s launching coincided with the Middle East Business Aviation show in Dubai, where the company exhibited the new development.

IATA: Passenger and Cargo Demand on the Rise Both passenger and air freight demand showed an improvement in November 2012, based on the International Air Transport Association (IATA)’s latest traffic results.

During the month under review, air traffic rose 4.6 percent year-on-year, while air freight volumes edged up 1.6 percent. Meanwhile, passenger capacity climbed 3.2 percent, while load factor was up one percentage point to 77.3 percent.

In the Middle East, demand expanded 10.5 percent year-on-year, second best among the regions. This was, however, outstripped by a capacity increase of 11.2 percent which resulted in average load factor falling 0.5 percentage points to 73.5 percent.

Middle East carriers’ freight showed the strongest improvement year-on-year of any region, up 16 percent on just a 6.1 rise in capacity.

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RENDEZVOUS

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Q & A with Ahmed Margoushy As the first emirate site to join the UNESCO’s prestigious World Heritage List, Al Ain is set to further enhance its standing on the regional and global stage as Ahmed Margoushy, general manager, Danat Al Ain Resort, explains.

Travel Trade Weekly: Danat Al Ain Resort was recently awarded the five-star hotel classification. What does this classification mean to you as the general manager of the hotel and how do you think this will help position the resort as a premier getaway destination?

Ahmed Margoushy: The five-star classifications from Abu Dhabi Tourism & Culture Authority, is an honour for me and for all members of the Danat Hotels & Resorts team. It was the icing on the cake after two years of commitment and hard work to improve the hotel facilities.

The resort has been always a landmark in Al Ain, since the opening, and after the new face-lift, we are looking to position ourselves as a prime key venue for leisure and corporate guests seeking elegancy and relaxation.

Travel Trade Weekly: The property also recently unveiled its completely renewed lobby area as part of an extensive renovation project. Could you please tell us about this makeover?

Ahmed Margoushy: The renovations started two years ago. We started with the ballroom and then we modernised and refurbished the rooms, villas, and suites. Then we moved onto the public areas, like the lobby and the meeting rooms. Now, the lobby and the tea lounge have an entirely new stylish look and contemporary oriental feel.

Travel Trade Weekly: The newly opened Pearl Ballroom is hailed among the most luxurious venues for weddings, corporate

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Ahmed Margoushy General manager, Danat Al Ain Resort

the new markets such as the Chinese and Indian markets, as well as repeat guests, which is a blend of corporate, leisure, and local business.

Travel Trade Weekly: Al Ain, now officially a UNESCO World Heritage site, is set to attract more visitors from all around the world. What are your expectations for the coming months?

Ahmed Margoushy: Definitely this will establish a key attraction to the trend of cultural tourism to Al Ain and surely will attract additional visitors; practically, the UAE has become one of the most attractive touristic destinations.

events, and conferences. In addition, the resort’s function rooms can accommodate up to 900 guests. How important are these events to your business?

Ahmed Margoushy: They are very important since the Pearl Ballroom is one of the biggest ballrooms in Al Ain. It attracts the hosting of the most extravagant weddings, corporate events, and incentive meetings in the city. We believe every large meeting, conference, and convention will be inspiring and successful with the extensive facilities of the resort and the culinary selection of restaurants.

Travel Trade Weekly: Which markets are you planning to focus on this year?

Ahmed Margoushy: Mainly our market feeders are from within the UAE, GCC, and European countries, yet we touch base with

Travel Trade Weekly: What is your personal message to travellers planning to visit Al Ain and Danat Al Ain Resort?

Ahmed Margoushy: We invite everyone to visit Danat Al Ain Resort and experience upgraded personalised service in a luxurious ambiance. Danat Al Ain Resort features 216 spacious rooms, suites, and villas with breathtaking views of the hotel’s garden, swimming pools, and the majestic Jebel Hafeet Mountains, offering a range of in-room comforts and amenities. The 35 spacious and comfortable suites offer king-sized beds with large seating area and equipped kitchenette.

There are 22 one- and two-bedroom Mediterranean-style villas with private entrances, private parking, and full access to the resort’s recreational amenities. For vacationing families and travelling executives alike, the villas blend contemporary luxury with a secluded garden setting.

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NEWS & EVENTS

Global Art Forum to Kick Off in Doha

IMTEC 2013 to Provide an Understanding of Medical Tourism

Global Art Forum_7, one of the leading regional platforms for cultural discussion and debate, will launch this year’s agenda in Doha.

Founded and produced by Art Dubai, the event is presented by the Dubai Culture and Arts Authority, and will begin on March 17 at Mathaf: Arab Museum of Modern Art in Doha, in which more than 40 local and international contributors are set to participate.

The seventh iteration of the programme will then continue at the Art Dubai, Madinat Jumeirah between March 20-23.

Each year, the Global Art Forum brings together protagonists from the art world and beyond for a week of innovative talk, debate, and performance, with a particular emphasis on issues prevalent in the Middle East and Asia. This year’s edition will feature a number of acclaimed artists, professors, and writers from the region and beyond.

The International Medical Travel Exhibition and Conference (IMTEC) 2013, a two-day conference, is gearing up to take place on March 22 - 23 at the Grimaldi Forum in Monaco.

Discussion on topics such as cross-border healthcare, consumerisation of healthcare, the convergence of technology, advances in social media, aggressive marketing, transparency, and travel facilitation, as well as patient rights and literacy, are set to take place at the event. Moreover, IMTEC 2013 will host discussions on how the advanced use of social media and health packaging makes it possible to offer easier access to wellness, cosmetic surgery, and other convenient health solutions in a consumer friendly way.

Organised by Informa Life Sciences Exhibitions, organisers of the world’s second largest healthcare exhibition, Arab Health, in strategic cooperation with the European Medical Travel Conference, the event will see the most advanced players and thinkers in this context gather to learn and discuss recent developments in the medical travel market, providing a transparent platform for both consumers and service providers to understand the latest trends and drivers in the global medical tourism industry.

EVENTS Business Travel Show London, UK, February 5 – 6, 2013 (www.businesstravelshow.com) One of Europe’s main exhibition and conference for corporate travel buyers, managers, and bookers to source, learn, and network.

MITT Moscow Moscow, Russia, March 20 – 23, 2013 (www.mitt.ru) Russia’s leading and largest travel exhibition with over 3,000 participating companies and 197 destinations, a key meeting place for industry professionals.

Hoteliers European Marketplace Brussels, Belgium, February 11, 2013 (www.cvent.com/events/hoteliers-european-marketplace-2013) A one-day business-to-business workshop where European hotels and hotel chains meet contractors from all around the world.

The Gulf Incentive, Business Travel & Meetings Exhibition (GIBTM) Abu Dhabi, UAE, March 25 – 27, 2013 (www.gibtm.com) A leading event for the meetings, incentives, and business travel industry in the GCC region, which can truly unlock all participants’ business potential.

Asia-Pacific Incentives & Meetings Expo (AIME) Melbourne, Australia, February 26 – 27, 2013 (www.aime.com.au) A must-attend, five-star event in the Asia Pacific region for the meeting and events industry.

World Travel Market (WTM) Latin America São Paulo, Brazil, April 23 – 25, 2013 (www.wtmlatinamerica.com) The leading global event for the region’s travel industry, which brings the world to Latin America and promotes Latin America to the world.

ITB Berlin Berlin, Germany, March 6 – 10, 2013 (www.itb-berlin.de) A business-to-business platform for trade visitors which provides the possibility to discover the whole world within a few hours.

Arabian Travel Market (ATM) Dubai, UAE, May 6 – 9, 2013 (www.arabiantravelmarket.com) The travel and tourism event unlocking business potential within the Middle East for inbound and outbound tourism professionals.

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