Travel Trade Cyprus March 2013

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MARCH 2013

Orthodoxou Aviation Appointed Gulf Air’s GSA Bahrain’s national carrier, Gulf Air, has appointed Orthodoxou Aviation as its exclusive general sales agent (GSA) in Cyprus to market the Larnaca-Bahrain route.

ISSUE 01

Limassol Marina welcomed its first residents with the turn of the year, and the delivery of the 94 luxury apartments and penthouses at Nereids Residences has marked the beginning of the project’s first operational year.

07 Rendezvous with Marios Hannides Marios Hannides, director general, Cyprus Tourism Organisation (CTO), shares his views on the island’s latest tourism trends and developments.

23 IN THIS ISSUE MARKET UPDATE GENERAL NEWS NAUTICAL NEWS AGENT NEWS ACCOMMODATION INTERNATIONAL NEWS NEWS & EVENTS TRAVEL TALK WHO’S MOVED TRAVEL CHANNELS RENDEZVOUS

02 03 06 07 10 15 17 19 20 21 24

Limassol Marina Welcomes First Residents

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MARKET UPDATE

TRAVEL TRADE CYPRUS MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel JOURNALISTS Stefanie Saghbini Rita Kasziba Dominique Christou Maria Kazeli

Cyprus Airports: Record Performance in 2012 Both Larnaka International Airport and Pafos International Airport registered record passenger numbers for 2012.

SALES & MARKETING Maria Demetriadou Pauline Shahabian DESIGN & LAYOUT Elena Stylianou DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 210466 WEBSITE www.traveltradecyprus.travel

D

espite the global economic slowdown and negative estimations voiced, Cyprus’ airports are responding positively against the international crisis by registering a record year for 2012 in terms of passenger traffic, according to year-end statistics released

by Hermes Airports, managing company of Larnaka International Airport and Pafos International Airport.

Both airports’ passenger movements reached a record number of 7.4 million, equivalent to some 120,000 more travellers passing through the terminals over 2011,

with 2.2 million and 5.2 million passengers landing and departing from Paphos and Larnaca international airports, respectively. The busiest month for both hubs was August when passenger activity totalled 1,045,916, up 22,903 in passengers traffic recorded in 2011.

In addition, 2012 was a particularly significant year for Pafos International Airport since, for the first time in its history, its annual traffic reached a record number of 2,242,797, signifying an astounding yearon-year increase of 26 percent, with 2011 registering just 1,778,898 passengers.

EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradecyprus.travel PRINTED IN CYPRUS Cyprint Plc P.O. Box 58300, CY-3732, Limassol, Cyprus Tel: +357 25 720035, Fax: +357 25 720123 Email: info@cyprint.com.cy

EXCHANGE RATES Larnaka International Airport

Accurate as of

22/02/2013 COUNTRY

CURRENCY

1EUR= 1.32

UK (GBP)

0.86

Switzerland (CHF)

1.23

Japan (JPY)

123.20

Photo by Koullis Koutsoyiannis

US (USD)

PICTURE OF THE MONTH

AEGEAN Airlines: Improved Load Factor AEGEAN Airlines carried a total of 4.9 million passengers during the first nine months of 2012, marking a year-on-year decrease of six percent. Meanwhile, load factor improved, averaging at 73.9 percent compared to 69.2 percent in the corresponding period in 2011, however, with lower average fares in the domestic market for the fourth consecutive year.

International traffic was marginally lower at 2.8 million passengers, down one percent, while domestic demand dropped 13 percent after carrying 2.07 million travellers.

Based on the company’s statistics, the drop in international traffic stemmed exclusively from AthInternational traffic from ens, where the airline registered a seven percent the carrier’s five other decline as part of an overall market reduction of bases in the region 13 percent. On the other hand, international traffic improved 10 percent from the carrier’s five other bases in the region improved 10 percent, outperforming the overall rate of tourist arrivals to the country.

Net result after taxes deteriorated to a loss of EUR8.7 million compared to losses of EUR2.72 million in the same period in 2011, as a result of the high oil prices and the weak domestic demand. “The number of foreign visitors to Athens also continues to decline, indeed at a higher rate than [in 2011],” highlighted Dimitris Gerogiannis, managing director, AEGEAN Airlines, adding that the company’s estimate for the full year stands at a pre-tax loss in the range of four to five percent of revenue.

MARCH 2013

MONTHLY NEWS

Paphos

Paphos to Open EUR100 million Mall

Athiari Commercial, a joint venture, is developing the first shopping mall of Paphos.

Hailed as one of the largest commercial developments in Cyprus to date, the total value of the investment is estimated at EUR100 million.

The state-of-the-art commercial building, named Kings Avenue Mall, is being designed to provide locals and tourists with the ultimate shopping experience. Situated at a popular intersection in Kato Paphos, this milestone project will boast a prime location, just a stone’s throw away from the harbour, and a number of hotels.

With over 100,000m2 of indoor space, the mall is being developed over two levels with a plethora of renowned brands, and will feature various department stores and fashion shops, food and beverage outlets, a cinema complex, indoor and outdoor play places, toy stores, a supermarket, electronics and home entertainment shops, and 1,250 covered parking spaces.

Athiari Commercial, the developer of the project, has already signed license agreements with some of the largest retailing companies in 2012, and plans to unveil the shopping mall this year.

New Winery Opens in Lefkara The Ktima Dafermou winery is now welcoming visitors in Lefkara, a village 30 minutes away from Larnaca city.

The new facility is the first winery in Cyprus designed and built according to innovative bio-climatic standards, while it encompasses 20ha of vineyards.

Visitors can tour the production area where traditional Cypriot wine-making techniques are used, as well as admire the picturesque views over the vineyards, planted also with carob and olive trees and wild endemic aromatic plants.

Wine lovers may also be introduced to the varieties of grape in the vineyards, including reds like Syrah, Cabernet Sauvignon, Cabernet Franc, Maratheutico, and whites such as Assyrtiko, Malvasia, Sauvignon Blanc, and Chardonnay.

The Ktima Dafermou gardens are also equipped to host outdoor events accommodating up to 550 people while smaller events can take place in the indoor cava area.

MARCH 2013

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Cypriots Travelling Abroad Declined According to the Statistical Service of Cyprus (CYSTAT), local residents travelling abroad decreased in number in 2012 for the second year in a row.

For 2012, 1,194,053 residents of Cyprus returned from a trip abroad, compared to 1,208,899 in 2011, recording a year-on-year decrease of 1.2 percent, whereas in 2010 Cypriot outbound travellers amounted to 1,246,378.

CYSTAT reveals that between January and December 2012, there was a decrease of 7.9 percent on the trips of residents to Russia. Only 51,121 visited the country compared to 55,508 in the corresponding period in 2011.

However, the statistics show that the top two countries visited by Cypriots, Greece, and the UK, presented an increase, despite the overall decline. In December 2012, there was a rise of 8.3 percent on the trips of local residents to Greece, with figures soaring from 26,204 in December 2011, to 28,385. Similarly, visitor numbers to the UK rose to 28,681 for the same month in 2012, signifying a growth of 11.8 percent, over the same period in 2011.

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MONTHLY NEWS

Dental Tourism Growing in Cyprus

New Membership Options at Eléa Golf Club

The golf destination in Cyprus has announced new membership options, with choices including the off-peak membership for afternoon golf, the offshore membership for those wanting to play unlimited golf just a couple of months per year, and the social membership for non-golfers who wish to use the property’s facilities.

The club holds professional tournaments every year with the Professional Golfers Association (PGA)’s event, PGA Cyprus, being at the top of the list. The event was last hosted in December 2012, when several golf professionals from all over the island competed against one another, including Eléa Estate’s very own, Karl Morgan.

A conference entitled ‘Dental Tourism in Cyprus’, which was held in November 2012 at Hilton Cyprus, has confirmed the island’s status as a premium destination for dental tourism.

Organised by Cyprus Health Service Promotion Board, Cyprus Chamber of Commerce and Industry, Cyprus Tourism Organisation (CTO), and Cyprus Dental Association, the event comprised informative presentations, which highlighted the opportunities for those with a clinical or commercial interest in the island as a dental destination.

Dental practitioners from Cyprus were well represented for discussion, networking, and business-to-business meetings. Participants included travel agents, medical coordinators, healthcare professionals, and ministry of health officials.

Gerhard Seeberger, president, World Dental Federation, was the keynote speaker at the event and in his speech he noted the progress made by Cyprus in the competitive field of dental hygiene during the last years.

CTO stressed that as a result of these developments, lucrative markets such as the UK, Russia, Sweden, and the UAE have begun cooperating closely with the dental hygiene industry in Cyprus.

Cyprus Sun Med Connections Cyprus Sun Med Connections offers a range of treatments, along with mutual trust, confidentiality, unrivalled customer care, support and relability.

Based in Limassol, the clinic is popular among international and local visitors, and aims to enhance its reputation through the ability to deliver and meet customers’ expectations by providing clear and accurate information so informed decisions can be made, making sure they are with the customer every step of the way.

Cyprus Sun Med Connections was started up

by Helen Lambrou and Joanne Lythgoe, with over 20 years of expertise in the travel and medical domain operating out of the resorts of Limassol and Paphos.

They have developed strong associations with certified doctors and surgeons with whom they can guarantee all theire customers, both men and women, will receive commendable attention for their chosen medical procedures in Cyprus using private clinics licensed by the Ministry of Health.

MARCH 2013

Tourism Boards

Nicosia Set for Regeneration The Cyprus Tourism Organisation (CTO) applauded the initiation of a series of major revival projects across the island’s capital in an effort to improve the infrastructure, as well as preserve the city’s historical heritage.

British company Zaha Hadid Architects is behind the new urban recreational park set to be developed at Eleftheria Square, which will house an open-air theatre, children’s playground, bicycle route, as well as cafés and food stalls.

A new pedestrian bridge will be linking both Eleftheria and Solomou Square, where the new bus station, offering 14 new routes across Nicosia, is already operational. Another important project is the new town hall, a group of eight buildings.

Along with the restoration and refurbishment of historic buildings in the city centre, other landmarks within Nicosia that are set for a facelift include the historic Kaimakli area in the northwest of the city, as well as the re-design and restoration of the Taht-El-Kale area.

Larnaca Tourism Board Sets New Priorities for This Year At a board of directors meeting held by Larnaka Tourism Board in late January, important administrative issues were discussed, involving topics such as the improvement of the city’s image as a tourist destination and its promotion to priority markets.

Dinos Lefkaritis, chairman, Larnaka Tourism Board, gave an overview of 2012 and discussed the action plan for this year, as well as the role of each board member. Ways to progress with the pending infrastructure developments, such as the Marina and the Larnaca - Dhekelia road which affect tourism in the city’s vicinity, were also laid on the table. Additionally, the board expressed its support to the Municipality of Larnaca regarding the creation of a casino in the city.

Concluding the meeting, the authority accepted a request by Athienou Municipality to be included in the board as a member.

Larnaca Marina

MARCH 2013

MONTHLY NEWS

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Limassol to Attract Chinese Market The local development authority, Limassol Tourism Board, participated in a meeting with Chinese businessmen in a mission hosted by the Limassol Chamber of Commerce & Industry.

Aimed at the development of relations and cooperation with the Asian country, Tony Antoniou, chairman, Limassol Tourism Board, discussed the prospects for new major tourist developments in the wider district of the coastal city, while the Chinese delegation presented their products and services offered in the field of eco-tourism construction and building materials, showing a particular inThe Chinese delegation preterest in projects that combine sented their products and residential and tourism infrastructure development. services offered in the field The meeting was the first of eco-tourism construccontact of the representatives of tion and building materials, the business world of Limassol showing a particular interwith the Chinese entrepreneurs, est in projects that combine who will evaluate the informaresidential and tourism tion and proposals discussed for infrastructure development development of cooperation.

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MONTHLY NEWS

Nautical

Nereids Residences

Limassol Marina Welcomes First Residents

We are very pleased to have attracted a good balance of high calibre local and international buyers and we are confident of the positive impact this will have [...]

Limassol Marina welcomed its first residents with the turn of the year and the delivery of the 94 luxury apartments and penthouses at Nereids Residences has marked the beginning of the project’s first operational year.

Expressing his pride in the initial stage of completion, Takis Palekythritis, general manager, Limassol Marina, who also revealed that sales have surpassed EUR86 million, said, “We are very pleased to have attracted a good balance of high calibre local and international buyers and we are confident of the positive impact this will have on local businesses and the Cyprus economy as a whole.”

Limassol Marina has been changing the face of Limassol town and embarking on a long anticipated transformation of the nearby area, having played its own part in boosting the economy and image of the island, simultaneously capturing unprecedented interest on a global scale.

With 90 percent of the project’s marine works and 50 percent of the residential development and infrastructure already completed, this year is set to mark a new era for Cyprus.

Construction of the Peninsula and Island Villas, offering direct access to the beach or their own private berths, is progressing, the first yachts are expected to arrive in March, apartments at Thetis Residences are due for delivery in June, and the commercial area will be ready to open its doors to the public this summer.

Five Marine Parks Announced The Cyprus Dive Centre Association (CDCA), in line with its long-standing commitment to protect the reefs and wrecks of the island, has announced the creation of five new marine parks in the waters surrounding Paphos, Limassol, Ayia Napa, Protaras, and Latchi.

The EUR1.5 million project, funded by CDCA, the Department of Fisheries and Marine Research, and the Cyprus Tourism Organisation, is expected to be materialised in the first six months of the year.

As well as the banning of fishing in any of the marine parks, CDCA is lobbying to further restrict fishing around the whole island, following the government legislation in early 2012 which restricts the amount and the times that people can fish.

According to Photos Socratous, vice chairman, CDCA, said, it is CDCA’s mission to promote awareness of the importance of the island’s underwater eco-systems.

MSC Bids Farewell to Melody MSC Cruises has confirmed that the smallest ship on its fleet, Melody, is retiring from service and will not sail on cruises for the company anymore.

Melody has been part of the MSC Cruises fleet since 1995, when she was originally purchased as the Starship Atlantic.

The ship was swiftly renamed Melody and sailed from Florida to Durban, where she received significant refurbishments and was transformed, under her new name, with a capacity of just over 1,000 guests in 532 cabins.

Following her call in Durban, Melody left the South African city for Genoa on her maiden voyage on May 1, 1997, and has since sailed various itineraries all over the world.

Passengers who have already booked a cabin on Melody for the upcoming summer season will be contacted and informed about all possible options, including an upgrade onboard one of the other ships in the MSC fleet.

MARCH 2013

Agents

Amathus Receives ‘Investors In People’ Certificate Amathus Corporation, a fully-owned subsidiary of Amathus Public and member of the Lanitis Group of Companies, was awarded the international standard ‘Investors In People’.

The certificate comes as a new recognition for the freshly established company which emerged in 2012 from the department of travel and transport of Amathus Public.

The distinction is the only internationallyrecognised comprehensive quality standard in the field of human resources management and development.

Amathus Corporation covers a wide range of activities in transport, travel, and tourism, aimed at building strong and enduring partnerships by providing world-class services with a local approach.

Christos Christou, CEO, Amathus Corporation, noted that the company has chosen to adopt the international standard in order to strengthen the humanistic culture while adopting new practices that will ensure the continuous growth of its people. “We operate in a dynamic and competitive environment and in order to achieve that, we rely entirely on our people who were the backbone of our success over the years.

“We believe that our people are our strength. Their knowledge, dedication, and passion, drive and also help our organisation grow. [...] Our commitment is to continue investing in our people and taking care of their continuous development to benefit our customers.”

Aeolos Travel Encourages Green Living In a bid to teach local youngsters about the importance of recycling waste, Aeolos Travel has donated recycling bins to a Paphos primary school, reassuring its ongoing commitment to promoting environmental awareness and sustainability.

This latest move forms part of an ongoing project to create sustainable tourism products and to encourage environmental awareness in the local community Xenios Xenofontos, inland tours manager, Aeolos Travel, visited Kissonerga Primary School and presented the staff and pupils with the bins for paper and plastics.

This latest move forms part of an ongoing project to create sustainable tourism products and to encourage environmental awareness in the local community.

Century Travel Launches Private Travel Club Century Travel, the luxury cruise specialist in Cyprus, has launched the Century Private Travel Club, aiming to improve its travel services and find the best solution on every occasion.

The members-only club seeks to offer more exclusive access to more vacations every year, through an annual membership fee, which will provide exclusive offers from a variety of travel suppliers, including executive jet operators and yacht charters worldwide, resulting in savings that could reach 70 percent of the original cost. This way, customers will be offered options which cannot be found via travel agents in Cyprus or major travel websites.

Daniel Essex, CEO, Century Travel, explained, “Even though family budgets have become tighter over the last few years, Century Private Travel Club memberships provide a unique opportunity to help anyone experience a luxury holiday regardless of what their financial situation may be.”

MARCH 2013

MONTHLY NEWS Orthodoxou Aviation Appointed Gulf Air’s GSA Bahrain’s national carrier, Gulf Air, has appointed Orthodoxou Aviation as its exclusive general sales agent (GSA) in Cyprus to market Gulf Air’s Larnaca-Bahrain route as well as the airline’s other destinations.

Orthodoxou Aviation is a member of Orthodoxou Group of Companies and is one of the prominent travel houses in Cyprus. The company will be handling Gulf Air’s sales and ticket issuance in the country in addition to promoting the airline’s destinations in the Middle East, Indian subcontinent, and Far East, in a bid to drive tourism, leisure, and corporate travel from Larnaca via Gulf Air’s Bahrain hub.

Yaqoob Abdulla, senior manager, sales, Europe, Gulf Air, said, “With several decades of travel trade experience, with a strong team of marketing and sales professionals and supported by highlytrained and efficient reservation personnel, Orthodoxou Aviation is a right choice for Gulf Air. Gulf Air, being the largest network operator in the Middle East and together with its codeshare agreement with Cyprus Airways, offers a great business potential for our passengers. Through our new general sales agent, we are looking to strengthen Gulf Air’s position in Cyprus and to promote our network to the Middle East and beyond.”

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MONTHLY NEWS

Sports Tourism

Paphos to Increase Cycling Tourism

Prestigious Football Clubs in Paphos The Pafos Regional Board of Tourism hosted a football tournament between February 9 – 19, which was organised by the travel agency, Tecoma Services in collaboration with the Russian Football Union, and with the official support of Cyprus Sports Organisation, Cyprus Football Association, and Cyprus Tourism Organisation.

Five Russian football clubs trained and took part in the tournament, while residing in local hotels located within the city as well as in Geroskipou. The initiative took place for the first time and the matches were broadcast live on Football National League (FNL)’s official website with continuous information and photographs of the teams’ stay in Cyprus. The tournament was approved by the Union of European Football Associations and the Cyprus Football Association. Along with the football teams, the island also hosted staff of the FNL and the Russian Football Union, which was present to supervise and monitor the games.

The Pafos Regional Board of Tourism emphasised that the district offers good conditions and infrastructure to place it on the world map of sport destinations.

Particularly, Paphos, Pegeia, and Geroskipou have the required hotel and sports facilities, and through systematic work very good results can be achieved. It is estimated that in the coming years the region can cater to the needs of golf, triathlon, and tennis enthusiasts, something which can reduce tourism seasonality.

Cycling

Sports Tourism Contributes to Cyprus Economy

The Pafos Regional Board of Tourism and Podilatokinisi Cycling Club, member of the European Cyclists’ Federation, have signed a cooperation agreement for the design and creation of cycling routes in the Paphos region, for use by locals and tourists in order to visit the various attractions in the district and discover the destination even further.

The project will initially include 30 cycling routes from six starting points and will cover areas such as Kouklia, Geroskipou, Paphos, Polis Chrysochous, and Pegeia, while various hotels, cafés, and retail stores will be contacted in order to contribute to the project by offering services to cyclists, like secure bike storage and toilet or shower use.

The initiative, supported by Cyprus Tourism Organisation, is expected to be fully completed by May, while mapping and promotion of the routes will be undertaken through printed brochures, which will be distributed at various biking races and tournaments, and electronic media.

According to a survey carried out by the Cyprus Sports Organisation (CSO) and Cyprus Tourism Organisation, sports tourism yielded a total of EUR20 million to the country’s economy between 2010 and 2011.

The study, which was presented on January 29, further indicated that the niche tourism segment can contribute to the development of the entire sports sector on the island and eliminate seasonality of tourism.

One of the key findings was that income from various sports, in 2010, reached EUR9.4 million, while for 2011, the figure rose to EUR9.7 million. For 2010, the majority of visitors were attracted by shooting, water ski, weight lifting, and volleyball, whereas for 2011, the most popular sports were taekwondo/judo, shooting, archery, badminton, and volleyball.

Notably, CSO announced it will implement an online booking programme on its website, whereby missions from abroad can reserve the use of CSO’s sports facilities online.

MARCH 2013

Air

MONTHLY NEWS

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Emirates Upgrades Dubai-Cyprus-Malta Route

Emirates’ Boeing 777-200

To meet the growing demand on the Dubai-Cyprus-Malta service, Emirates has upgraded its aircraft size to a larger Boeing 777-200 offering a total of 274 seats in a three-class configuration with 12 in first class, 42 in business, and 220 in economy class.

Jaber Mohamed, manager, Cyprus, Emirates, said, “A second aircraft upgrade within four months on our flights confirms Emirates’ commitment to Cyprus. The additional capacity will generate more trade and tourism opportunities. The Boeing 777200 aircraft will provide our customers with the award-winning ice in-flight entertainment on every seat, world-class service, and gourmet cuisine, making the journey with Emirates as enjoyable as the destination.”

In addition to the entertainment, the carrier’s multilingual cabin crew will endeavour to provide the highest levels of service throughout the flight. Meanwhile, first and business class clients can enjoy Emirates’ service prior to take off with chauffeurdriven transfers from Cyprus, as well as on arrival at most of the airline’s destinations.

European Airport Traffic Growth Declines Early in February Airports Council International (ACI) EUROPE, the European airport trade body, released its traffic results for 2012, which indicated a progressive slowdown in passenger traffic.

The overall passenger movement saw a year-on-year increase of 1.8 percent, while the report showed a clear divide between the European market and other destinations across the continent. Airports within the European Union (EU) posted a mere 0.2 percent in traffic growth between 2011 and 2012, while non-EU airports like Turkey, Russia, Georgia, Iceland, and Moldova, recorded a strong performance, soaring 8.8 percent.

According to Olivier Jankovec, director general, ACI EUROPE, the continent is now a two-speed aviation market and since 2008, passenger traffic has grown by less than 2.5 percent at European airports and by more than 38 percent at non-EU airports. “While there are a few green shoots with air traffic now picking up in Ireland and Portugal, the outlook for [this year] remains grim for EU airports and still very dynamic for most other ones. Based on the prevailing trading conditions, our best estimate is for nearly flat growth (0.5 percent) in passenger traffic at Europe’s airports for the year ahead,” he added.

MARCH 2013

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MONTHLY NEWS

Athena Beach Hotel Unveils New Look Following two months of renovations and preparations, Athena Beach Hotel, Constantinou Bros Hotels’ beachfront property in Kato Paphos, has officially re-opened its doors, boasting upgraded amenities and various new facilities.

Extended to a total area of 800m2, the Elixir Spa offers a tranquil atmosphere, allowing guests to relax, unwind, and tantalise their senses while indulging in one of the newly introduced therapies.

Set to become one of the inspiring focal points of the four-star hotel, this serene sanctuary returns with a number of new treatments rooms, including two couples suites, further to two saunas, two steam baths, a spacious and modern gym, specially designed aerobics rooms, and an indoor pool, just to name a few.

Diners will be spoilt for choice in the newly renovated Adonis Mediterranean Restaurant. This à la carte restaurant now welcomes guests with a waterfall feature, flowing into a quaint tranquil stream, offering an even more relaxing dining experience.

Accommodation

Aphrodite Hills Introduces All-Inclusive Holidays Aphrodite Hills, the luxurious resort overlooking Aphrodite’s Rock, is gearing up for the launch of all-inclusive packages.

Starting April 1, guests staying at the five-star InterContinental Aphrodite Hills Resort Hotel Cyprus, will experience a new level of hospitality and luxury, with an endless array of facilities and activities for all ages.

By opting for the all-inclusive privileges, guests can enjoy countless culinary delicacies at the hotel’s myriad of restaurants, clubs, and bars, which include both fine dining and casual dining options.

Between meals, a wide selection of refreshing snacks and beverages, served at the main pool area as well as at the beach club and the sophisticated lounge bar, will satisfy all tastes. Guests may also book on either a half board or full board basis and take advantage of the hotel’s ‘Dine Around’ plan at the resort’s 13 restaurants and four bars.

The two nearby beaches, The Cove of Aphrodite Hills and the Zias Beach Club are both easy to access by shuttle services from the resort.

InterContinental Aphrodite Hills Resort Hotel Cyprus

C&A Apartments to Reopen its Pool C&A Apartments, a family-run tourist development located in the small town of Polis Chrysochous, in the coastal district of Paphos, is gearing up to open its swimming pool, which closed in late January for maintenance purposes.

One of the few disabled-friendly accommodations offered in Cyprus, C&A Apartments caters to the needs of wheelchair users, with all of its 19 units, which include studios, one-, two-, and three-bedroom apartments, boasting level access roll in shower rooms and dropdown rails on either side of toilet, as well as air-conditioners and central heating.

Additionally, the property features a pool hoist, sunbeds with raised mattresses, and various devices available for rent, including manual and powered wheelchairs, shower seats on wheels, and bed rails.

Airport transfers and excursions are available with the property’s on-site accessible vehicles, all of which are fitted with Ricon tail lifts and safety clamps.

Guests can enjoy the beach walkway to Latchi and join the glass bottom boat trip to the Blue Lagoon where they can be gently lowered by hoist, for a dip into the sea. Mobility aids like power scooters and wheelchairs can also be hired on-site.

Akakiko to Open at Hilton Park Nicosia Akakiko, Nicosia, the Japanese restaurant serving a large range of Asian cuisine, has moved from its previous location in the centre of the capital city, to Hilton Park Nicosia, Engomi.

The well-known dining outlet will, this month operate autonomously at the brand new site, so as to specifically accommodate to lovers of Asian flavours in a light-hearted environment and a warm atmosphere.

Sushi Platter

MARCH 2013

Accommodation

Fisherman's Village Wing

Fisherman’s Village Receives Praise

Olympic Lagoon Resort has revealed positive customer feedback, following the addition of the adults-only wing, Fisherman’s Village, which was completed in May 2011, providing the property with 26 more deluxe superior rooms.

Guests of the hotel described the new facility as perfect, referring to the four-poster bed, Jacuzzi, and perks like champagne in the room, while others portrayed the addition as wonderful, with special reference to the infinity pool directly outside the sun bed terrace.

Fisherman’s Village accommodation overlooks the vast landscaped areas of the resort, and each room features spacious private balconies with lounge chairs, large plasma TVs with free satellite channels, free wireless Internet access, and a mini fridge, just to name a few.

Atlantica Hotels & Resorts Introduces Four New Properties Cyprus-based Atlantica Hotels & Resorts has announced its expansion in Greece with four properties being added to its portfolio.

The five-star Atlantica Kalliston Resort and Spa, Chania, is newly refreshed and set along the beach of Agioi Apostoloi, featuring 219 rooms, which include maisonettes, junior, executive, and VIP suites.

Magic Life Marmari Palace by Atlantica, located on the island of Kos, is a five-star 329-room beach property located 18km from Kos city and 4km from Mastichari, while both the four-star Atlantica Club Marmari Beach and Holiday Village Kos

by Atlantica are situated nearby.

Further to the announced growth, the company has plans of expanding in 2014 and 2015, to Rhodes with a brand-new five-star property located in the south part of the island and in Crete, where it is planning a development featuring a five-star deluxe property and two four-star all-inclusive resorts with a total capacity of over 2,000 beds.

MARCH 2013

MONTHLY NEWS

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Fresh Additions to Elias Beach Hotel Following the success of Kiku Japanese Restaurant and the Cyprus-styled tavern at sister hotels Alexander The Great and Olympic Lagoon Resort, Elias Beach Hotel has decided to expand its food and beverage offerings by adding two new dining outlets.

The former Blue Paradise Restaurant & Beach Bar has been transformed into a Cyprus tavern offering an exclusive meze-style dinner menu with Mediterranean influences, four times a week.

The property is also gearing up to open a fourth restaurant serving Japanese and Asian cuisine prepared live on the spot, scheduled for the evenings only at the outdoor lobby terrace boasting views of the Mediterranean Sea and the landscaped gardens of the hotel.

Elias Beach Hotel already features two food outlets, Flavours Restaurant, the all-day dining Elias Beach Hotel restaurant that serves buffet breakfast, lunch, and dinner, has decided to expand its and Amadeus Restaurant, a food and beverage offer- more formal facility for an à-laings by adding two new carte evening meal to match dining outlets the expectations of gourmet guests.

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MONTHLY NEWS

Le Méridien Limassol Spa & Resort Hosts Global EPP Summit Le Méridien Limassol Spa & Resort was chosen as the venue for the European People’s Party (EPP)’s extraordinary summit this January.

The five-star hotel delivered a superbly organised event for over 30 high level participants, 80 top level political advisors, and more than 120 representatives of the world’s press.

Hosted by Nicos Anastasiades, at the time president, Democratic Rally of Cyprus, the summit was held to address key issues including the multi-annual financial framework and the preparations for the 2014 European elections.

To prepare and execute this prominent event at the best of its abilities, the team at Le Méridien Limassol Spa & Resort was involved in all stages of the organisation and helped cover and manage all aspects of the summit, including conference and meeting room planning, banqueting, hotel accommodation, hospitality, security, decoration, technical, audio and visual facilities, and even medical services.

Praising the extremely professional organisation of the event and the exceptional facilities of the property, Luc Vandeputte, deputy secretary general, EPP, said, “It is an excellent venue run by a very professional team. It was a pleasure to work with them and I would strongly recommend Le Méridien Spa & Resort Limassol to any organiser of high-level events.”

Accommodation

Mediterranean Completes Renovation

Mediterranean Beach Hotel

Following its temporary closure on November 28, 2012, the four-star resort, Mediterranean Beach Hotel, situated in the vicinity of the ancient town of Amathounta in Limassol, finally reopened on February 14.

The hotel underwent renovation procedures where the bathrooms in all the bedrooms were completely refurbished, as part of the hotel’s efforts to offer its guests the highest level of services, improve the overall comfort and character of the hotel, and to keep up with the market’s changing needs.

Moreover, Areti and Aura Suites, both boasting views of the gardens, pools, and the coastline of the Mediterranean Sea, were also completely refurbished and decorated with designer furniture.

Four Seasons Hotel Scoops Prestigious Awards Four Seasons Hotel, Limassol, was selected as the overall winner in the Cyprus luxury and top hotel categories in TripAdvisor’s Traveler’s Choice 2013 awards.

Now in its 11th year, the annual accolade honours the world’s best hotels, based on the reviews and votes of millions of guests.

Expressing his delight at winning the

prestigious awards, Nick Aristou, executive director, Four Seasons Hotel, Limassol, said, “We are indeed very proud to have received this recognition from TripAdvisor’s loyal reviewers and, of course, our customers this year, as we celebrate our 20th anniversary; our commitment to excellence has never been stronger.”

Kapetanios Announces New Addition

Global EPP Summit

The Limassol-based property developers and hoteliers, Kapetanios Group, has announced the expansion of its portfolio with the addition of Kapetanios Odyssia Hotel, previously known as Kanika Pantheon Hotel.

The three-star property, which is now under the management of Kapetanios Hotels, one of the group’s subsidiary companies, offers 159 rooms, free Wi-Fi access, two restaurants, two bars including a pool bar, three outdoor swimming pools including one children’s pool, and two conference rooms with modern technical equipment, aimed to satisfy both business and leisure travellers.

Additionally, Kapetanios Odyssia Hotel boasts a health club with sauna, Jacuzzi, and gym, with the latter two having recently been renovated.

The property enjoys a privileged location, only 100m from the beach and within easy walking distance from the Limassol Zoo, the Municipal Gallery, the Limassol District Archaeological Museum, and the city centre.

MARCH 2013

Accommodation

So Nice Boutique Suites

So Nice and So White Boutique Suites Add New Beach Club

Louis Imperial Beach Gets a Facelift Louis Imperial Beach, Paphos, Louis Hotels’ four-star property just a few steps from the Mediterranean Sea, has undergone a full-renovation.

As part of the project, which is due for completion by the end of April, all 239 rooms of the hotel will receive a new look, though changes made in the floors, wardrobes, curtains, and bed covers, as well as the balcony furniture and the renovation of the bathrooms. Newlyweds will be able to spend their honeymoon in designated rooms with a Jacuzzi tub in the bathroom, while the new Akakiko Japanese restaurant will take guests to a culinary journey though the Orient.

Meanwhile, Louis King Jason, member of the Small Elegant Hotel network of beautifully independent hotels, is readying for the opening of its new wing, which will feature 24 deluxe studios, designed to accommodate couples that appreciate a superior retreat. The new addition to the luxury apartments will welcome guests with contemporary comfort with the design, colours, finishing materials, fixtures and fittings creating a unique blend of elegance and sophistication.

Louis Imperial Beach

MARCH 2013

MONTHLY NEWS

13

So Nice Boutique Suites and So White Boutique Suites in Ayia Napa are to unveil The Beach Club, a new all-day Mediterranean lounge restaurant, in May. Under the direction of renowned club operators Magenda Black, whose portfolio includes celebrated venues in London, Paris, and Dubai, this chic beach club is set to add an exhilarating element to the island’s dining and lifestyle destination.

This exclusive spot is designed to become ‘the place to be’ for cocktails and nargileh, during early evenings, before the DJ hits the decks.

This summer, the award-winning Nozomi Japanese restaurant returns with a refreshed new look, bringing a chic club atmosphere to fine dining.

Located directly on the white sands of the Golden Beach and baring the signature creation of one of the world’s top 50 designers, the venues offer the ideal setting for any corporate meeting, wedding, and special occasion.

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MONTHLY NEWS

Accommodation

Apollonia Beach Hotel Becomes Royal Apollonia Beach

Caprice Restaurant & Lounge Bar

Following months of renovation, Louis Hotels’ five-star hotel in Limassol is set to reveal its new look, and upgraded facilities.

The property closed for a full-scale renovation on November 1, 2012, as Apollonia Beach Hotel, to return this May as Royal Apollonia Beach, with newly refurbished rooms and suites and improved services and culinary experiences.

Akakiko Japanese restaurant is being extended to include an outdoor pergola, and the main buffet restaurant is also being renovated and rearranged to provide a higher open-air seating capacity. Guests will be invited to try the all-new Italian à la carte restaurant, the new pool bar, which will also be accessible from the pool itself, and enjoy the new additions at the upgraded indoor bar or the lounge area’s new open-air beverage outlet.

In the garden, the original pool is being replaced with a 532m2 free-form pool, while for the younger guests, a new pool and playground is being installed.

The health club has also undergone renovations to accommodate a range of new spa facilities.

Londa Beach Hotel’s Caprice Goes Italian

Londa Beach Hotels’ Caprice Restaurant & Lounge Bar promises to take guests on a gastronomic journey through Italy with a new menu offering an abundance of flavours.

Created by Giovanni Caracciolo, recently appointed executive chef, who brings his experience from La Scala Opera House in Milan, the refreshed menu features the best of authentic Italian cuisine with a contemporary twist, reflecting the chic ambience of the boutique hotel.

Using only the finest ingredients with all food freshly prepared on site, the menu celebrates the rich flavour and passion of the Italian kitchen, and has already generated enormous positive feedback, as Jochen Niemann, general manager, Londa Beach Hotel, noted. “Our Caprice guests are very happy with the new menu; Giovanni’s natural flair and creativity in the kitchen has already made a dramatic impact,” he further commented.

Kermia Beach Bungalow Hotel Enhances Guest Experience Kermia Beach Bungalow Hotel, the secluded resort, located between Ayia Napa and Cape Greco, now offers guests an even more invigorating and relaxing holiday experience.

Guests will receive a glimpse into the ambience of the hotel upon entry and will enjoy it throughout the entire property which spans an area of 60,000m2 located right on the seaside.

The recently-concluded renovation project has given all 154 spacious bungalows, which feature a kitchenette and veranda, a light-hearted Mediterranean atmosphere, which relaxes both mind and body.

Besides four restaurants and two bars, a minimarket, souvenir shop, conference room, gym and sauna are also available, while sports enthusiasts can enjoy a plethora of activities, including tennis, basketball, volleyball, aerobics, archery, windsurfing, mountain biking, football, and diving along with other water sports.

The dedicated kids’ club ensures a fun holiday experience for the youngest guests as well.

MARCH 2013

International

Athens International Airport Enhances Passenger Experience Athens International Airport has introduced a number of new areas and aesthetic and functional upgrades in the main terminal building, offering passengers a modern and user-friendly environment.

Upon arrival, travellers are now greeted by digitalised airport ’employees’ who provide them with a wealth of information, 24-hours a day, at two selected spots, and the innovative service is envisaged to further expand in the future.

Located in the middle of the arrivals level, the new central information point replaces the two previously operating information counters, and in case of delayed luggage, arriving passengers now also have the option to submit an automated report at baggage tracing kiosk, saving time and hassle.

In line with the management’s efforts to continuously enhance passenger experience, the bus gates have also undergone a renovation process, while at the intra-Schengen departures area, a new ‘Internet island’ has been created, offering travellers a range of services, which will soon be followed by a second hotspot in the arrivals area.

Using advanced technology, the eight new ‘Timeto-Gate’ monitors allow passengers to allocate their time more efficiently and effectively while, through branded video walls, airlines can now directly address their customers, to ensure their hassle-free travel experience.

MONTHLY NEWS

15

Austrian Airlines Announces Summer Schedule Austrian Airlines has announced its wide-ranging products on offer for summer this year, which will come into effect on March 31.

The carrier is gearing up to introduce seven extra flights to St. Petersburg, Russia, four additional flights to Chisinau, Moldova, and one more weekly flight to Amman, Jordan; Sibiu, Romania; and Skopje, Macedonia, respectively, while operations to Košice, Slovakia will increase to twice-daily. Meanwhile, Austrian Airlines will be extending its services to Chicago five times a week.

Lastly, the carrier has announced its brand new destinations. Palermo, Italy, will launch on April 26, and Chios, Greece, is set to take off on May 29. Palma, Majorca, will also be featured in the new schedule with three weekly flights starting on May 4.

Delta and Virgin Atlantic Partner An agreement to form a joint venture partnership has been announced by US-based Delta Air Lines and Virgin Atlantic Airways, which, together, aim to create an expanded trans-Atlantic network.

Delta Air Lines has invested USD360 million (EUR268.7 million) to acquire a 49 percent stake in the UK-based carrier, while the two air travel giants will try to achieve a closer coordination on schedules and operations.

The partnership will also allow 31 peak-day round-trip flights between the UK and US, 23 of which will be operated by London Heathrow, whereby customers will benefit from the cooperation of services between London and New York, frequent-flyer benefits, and shared access to both airlines’ airport lounges.

airBaltic

airBaltic to Launch Riga – Larnaca

MARCH 2013

Latvian airline, airBaltic, has announced the commencement of a new route from Latvia’s capital city, Riga, to Larnaca, starting April 6.

The new service seeks to offer convenient travel between the two cities, twice a week, onboard a Boeing 737, offering connections to 60 destinations in Europe, Scandinavia, Russia, CIS, and the Middle East.

Michael Grimme, chief commercial officer, airBaltic, explained that the airline is concentrating on high-demand routes and has added 12 destinations to Europe and the CIS for the current winter season, while it is in the planning process to open six new routes for summer.

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MONTHLY NEWS

International

Herodion Hotel Lounge

Herodion Hotel Joins WIH

Great Hotels of the World Welcomes Five Properties to its Collection Great Hotels of the World has acquired five new member properties to its collection, in Spain, Portugal, Thailand, France, and Slovenia.

The five-star Royal Garden Villas & Spa, Costa Adeje, southern Tenerife, offers 28 one-, two- and three-bedroom villas, each with their own large terrace and solar heated pool.

Furthermore, located on the banks of Chao Phraya River, Chatrium Hotel Riverside Bangkok offers premium accommodation with 396 spacious rooms and suites.

A further addition to the collection is Dom Pedro Golf Resort, Portugal, boasting 266 rooms, most of which include balconies overlooking the garden or the sea.

In Slovenia, Grand Hotel Bernardin, a five-star property overlooking its own private beach and the Adriatic Sea, boasts 41 keys with balconies, and features the largest convention centre in Slovenia.

Lastly, also joining Great Hotels of the World’s portfolio is Hotel Gray d'Albion, Cannes, France, featuring 199 rooms and suites, in addition to a private beach, and eight meeting rooms.

Herodion Hotel in Athens, Greece, has joined Warwick International Hotels (WIH)’s collection, further enriching the company’s portfolio.

The property, located at the heart of the capital city, near the Acropolis Museum, is a superior hotel with contemporary atmosphere, featuring 86 rooms and four suites, most of which boast balconies offering views to the Acropolis archaeological site. In addition, the hotel’s facilities include a bar, a restaurant, a café and a roof terrace.

“Warwick International Hotels is proud to now count Herodion Hotel among its portfolio. It further enhances the international reputation of the group which has now more than 50 hotels on five continents,” said Jean-Marie Pébrel, director, European sales office, WIH.

LIH Takes over VEER Boutique Hotels & Resort Landmark International Hotels (LIH) has signed a long-term management agreement with The Ocular, the property owner of VEER Boutique Hotel & Resort in Lebanon.

In preparation for its re-opening this summer, and with plans to transform the brand’s offering, LIH will begin operation the property as of May. “It is a unique property with a number of attractive features, which we intend to showcase to make VEER Boutique Hotel & Resort an iconic landmark in Lebanon,” explained Firas Mneimneh, president, CEO, LIH. Hagop Tekeyan, chairman, The Ocular, further added, “We are sure VEER will be a spectacular business success under LIH management, who will take the resort to new dimensions.”

k

First Guests Welcomed in Ireland by DoubleTree by Hilton Ireland’s first DoubleTree by Hilton hotel recently opened its doors, bringing one of Europe’s fastest growing upscale hotel brands to the country.

Following an extensive renovation of the property in partnership with operators Martinez Hotels & Resorts, The Morrison Dublin, a Doubletree by Hilton saw all its 138 rooms and suites completely re-designed with a brand new concept centred around music and sound.

Each individual guestroom is adorned with a line from songs made famous by local acts and straddling genres, from customary Irish folk ballads to instantly recognisable modern hits.

Stephen Mulligan, director, UK and Ireland, Martinez Hotels & Resorts, said, “We set out with a very ambitious timeline for this project so we are delighted to be opening the hotel on schedule and with the support of our new partners, Hilton Worldwide.

“The refurbishment coincides with a busier-than-normal event calendar for Ireland this year, and we believe the reopening will not only benefit the long-term patrons of the Morrison, but will also contribute to the vibrancy of this up-andcoming part of Dublin.”

As part of the refurbishment, all rooms have been refitted with flat screen TVs, alongside integrated music systems, and guests residing at the hotel have access to a 24-hour business zone and split level fitness centre.

Wedding, conference, and event space, totalling 410m2 is available, accommodating from eight to 240 guests.

MARCH 2013

EVENTS Cyprus Sunshine Cup Underway With the first cycling event of the series held for the first time in 1997, the two-week Cyprus Sunshine Cup, containing five days of high-class racing in friendly climactic conditions, perfect for training and competing, opened this year’s International Cycling Union season once more.

The race kicked off in Voroklini on Saturday, February 23, one day prior to the country’s presidential elections, in a bid to avoid a conflict on organisation matters, this according to Michalis Hadjioannou, events manager, Bikin’ Cyprus Events Management.

It will then be completed with two more rounds held on March 1-3 in Macheras Forest and on March 10 between the ancient ruins of Amathous, in the outskirts of Limassol.

“Cyprus Cycling Federation and Cyprus Tourism Organisation are happy to have Cyprus Sunshine Cup [this year], also continuing the long lasting work on the race series, which is good for the riders and good for the development of our beautiful island,” Hadjioannou further commented.

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EVENTS Charity 3rd Vienna Ball Nicosia, Cyprus, March 8, 2013 (www.viennaball-cyprus.com) One of the most beautiful and most highly anticipated annual society event in Cyprus with guests from all around the world.

TEDxNicosia 2013 Nicosia, Cyprus, March 9, 2013 (www.tedxnicosia.com) TEDxNicosia provides a platform for ideas worth spreading by RE-thinking, RE-generating and RE-acting to what is happening within and around us.

Cyprus Marathon, Half Marathon & 10km Paphos, Cyprus, March 10, 2013 (www.cyprusmarathon.com) The oldest city marathon in Cyprus with hundreds of participants from all around the world.

Agia Napa Cultural Winter Agia Napa, Cyprus, ends: March 21, 2013 (www.agianapa.org.cy) Following a string of cultural events, the festival concludes with Greek traditional dances at the Agia Napa Municipality Theatre.

2012 Sunshine Cup - Voroklini

CHA Supports Sustainable Tourism The international summit Ecotourism CarbonTour Conference, organised by the National Technical University of Athens, successfully concluded in December 2012.

Having taken place at Divani Caravel Hotel, the forum was aimed at promoting sustainability in the tourism industry and was attended by almost 500 hoteliers and industry players, amongst whom was Alekos Orountiotis, chairman, Cyprus Tourism Organisation.

Meanwhile, Cyprus’ presence and participation at the conference was strong, with presentations by Zacharias Ioannides, director general, Cyprus Hotel Association, and Philippos Drousiotis, chairman, Cyprus Sustainable Tourism Initiative.

An honour for Cyprus was the reference made by Maria Loizidou, president, Ecotourism CarbonTour Conference, to the impressive energy-savings results in all respects and the exemplary environmental management in relation to hotels on the island, describing those as examples of best practices.

An analytical software tool was presented at the forum developed by the project CarbonTour in order to facilitate staff and owners of tourist establishments to better measure and reduce energy consumption and CO2 emissions at each accommodation resulting in saving resources.

MARCH 2013

Limassol Marathon Limassol, Cyprus, March 24, 2013 (www.limassolmarathon.com) Fully accredited by the Association of International Marathons and Distance Races, the Limassol Marathon is a flat course which follows the Mediterranean coastline.

Tour of Cyprus Limassol, Cyprus, March 30 – April 1, 2013 (www.tourofcyprus.com) A large scale international, Tour de France style event which is open to athletes, amateurs as well as cyclosportive riders.

Cyprus International Fair Nicosia, Cyprus, May 24 – June 2, 2013 (www.csfa.org.cy) The largest trade show in Cyprus with hundreds of exhibitors and thousands of visitors.

Aphrodite FIVA World Rally 2013 Limassol, Cyprus, May 26 – June 2, 2013 (www.fivawrcyprus2013.eu) Organised by the Cyprus Federation of Classic Vehicles, the event will show participants the beauties of Cyprus.

TRAVEL TALK

travel talk is your space

18

JOCHEN NIEMANN

MICHALIS HADJIOANNOU

General Manager, Londa Beach Hotel.

Events manager, BikinCyprus Events Management.

“During the second half of 2012, when Cyprus was holding the rotating European Union presidency, Londa enjoyed particular popularity, which was a highlight for the team and myself. In 2012, we saw the arrival of our new Italian executive chef Giovanni Caracciolo. He has created a truly authentic menu for our Caprice restaurant and has succeeded in building a high reputation in a short time. Giovanni and his cuisine are the perfect addition to our overall unique atmosphere which Londa Beach Hotel is known for and loved.”

“Cyprus Cycling Federation and Cyprus Tourism Organisation (CTO) are happy to have Cyprus Sunshine Cup in 2013 also, continuing the long lasting work on the race series, which is good for the riders and good for the development of our beautiful island. [Due to the Cyprus presidential election held on February 24] we wanted to avoid a conflict on organisation matters. So we decided to race on Saturday.”

Cyprus Cycling Federation and CTO are happy to have Cyprus Sunshine Cup

CHRISTINE PETERSEN President, TripAdvisor for Business.

“TripAdvisor is once again thrilled to recognise the world’s most outstanding hotels with the help of more than 75 million reviews and opinions from travellers around the globe. From the best bargain hotels to top luxury properties, outstanding service, value and quality are the hallmarks of our Travelers’ Choice winners.”

TripAdvisor is once again thrilled to recognise the world’s most outstanding hotels

TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradecyprus.travel MARCH 2013

WHO'S MOVED

RICHARD BROWNING Richard Browning has joined Eléa Estate in the newly created role of resort general manager.

Browning, who becomes a member of the team as it celebrates the development’s second anniversary, brings over 20 years of operational experience in golf, leisure, and real estate to the role.

Previously, he worked as CEO of Palm Cay, Nassau, in the Bahamas, where he had operational responsibility for the USD300 million (EUR 226 million) property development

that included the day-to-day management of the marina club and its facilities, residential housing, as well as retail and rental pool.

His previous assignments also include CEO of Riffa Views Signature Estates and Royal Golf Club in Bahrain as well as Oubaai Gold Club in South Africa.

Browning brings over 20 years of operational experience in golf, leisure, and real estate to the role

CRAIG RICHMOND Craig Richmond has been appointed CEO of Hermes Airports.

Richmond will succeed Alfred van der Meer, who has held the position for five years and has played a vital role in the successful delivery of the new international airports in Larnaca and Paphos.

Richmond takes on the role after serving as regional executive of UK at Vantage Airport Group, which owns Liverpool John Lennon Airport, and is one of the sharehold-

MARCH 2013

ers of Hermes Airports. Prior to this position, he was CEO of Nassau Airport Development Company in the Bahamas, where he was responsible for the design and construction of the USD500 million (EUR 376 milion) terminals and airports operations. Before that, he served as vice president of operations at Vancouver International Airport, US.

Richmond has been appointed CEO of Hermes Airports

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NEILL HUSTON Neill Huston has joined Zela Aviation’s team in Limassol, as an aviation consultant.

Over the past 28 years, Huston has gained extensive experience in various fields of the aviation industry, including airline management, fleet planning and slot coordination, and commercial sales, as well as tour operations for a number of charter airlines, including Air Europe, Caledonian Airways, Airtours International Airways, My Travel Airways, Thomas Cook, and

Strategic Airlines.

Prior to joining Zela Aviation, he served as commercial director at Strategic Airlines in Luxembourg, where he was heavily involved in the start-up of the airlines. In his new position, he will focus on the company’s aircraft, crew, maintenance, and insurance divisions as well as aircraft marketing.

Huston has joined Zela Aviation’s team in Limassol, as an aviation consultant

GEORGE FORADARIS George Foradaris has been appointed by one of the leading European companies in the field of cruising and hotels, Louis, as business consultant at the group’s board of directors.

Foradaris boasts extensive experience of over 25 years, providing consultation services specialised in corporate finance businesses.

He is a former partner of one of the world’s largest professional services firms, PwC, and has served for

more than 35 years in the field of accounting.

Moreover, Foradaris has worked in many sectors of the economy, but mostly in the tourism and construction industry where he served as a consultant to some of the largest organisations in Cyprus.

Foradaris boasts extensive experience providing consultation services

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TRAVEL CHANNELS

UNWTO’s Global Evaluation of Visa Requirements Based on a global evaluation of visa requirements, World Tourism Organization (UNWTO) findings show that in 2012, Asia and the Americas were the most ‘open’ regions for the entry of tourists.

A

n average 20 percent of the world’s population were not required a visa to visit an Asian destination, while 19 percent could obtain a visa on arrival, and seven percent an eVisa; in the case of the Americas, this stood at 30 percent, eight percent, and one percent, respectively.

European destinations were the ‘least open’, when comparing the three components of a visa policy; no visa, visa on arrival, and eVisas. Although

Frederick Research Center Kicks Off Olive Project An inaugural meeting, held at the premises of the Frederick Research Center, marked the start of the design and development of centres of collection, management and disposal of olive husk for energy recovery purposes project also know as K.E.D.E.L.E.A.

21 percent of the world population was not required a visa to enter Europe for tourism, only six percent were able to apply for a visa on arrival and no eVisa system was in place.

According to Taleb Rifai, secretary general, UNWTO, an overall restrictive visa policy means lost opportunities for economic growth and jobs, adding that travellers regard visas as a formality that entails a cost which can, in turn, be a deterrent to the industry if costs exceed a certain threshold.

London Bus in Cyprus Jack & Sons Transport Services in Paphos have announced the arrival of a fully refurbished double-decker bus from London.

As the most experienced and professional wedding company in Cyprus, Jack & Sons Transport Services could not miss the chance for this addition to their fleet, making any bride and groom’s dream travel option on their special day.

World-Famous Tennis Academy in Paphos The former British number one and current TV commentator Annabel Croft has brought her world-famous tennis academy to Cyprus, after the success of her first tennis academy in England three years ago.

Annabel Croft Tennis Academy sought to expand abroad and chose Cyprus as its first destination, particularly Paphos.

Featuring nine floodlit tennis courts; four clay,

and five hard courts, which offer professionals and amateurs a choice of high quality surfaces on which to train; the academy also runs training programmes for players of all skill levels and ages, and is supervised by professional tennis instructors.

Located in the heart of the luxurious Aphrodite Hills Resort, Annabel Croft Tennis Academy offers a complete training package while boasting views of the Mediterranean Sea.

The initiative forms part of the Cross Border Cooperation Programme Greece – Cyprus 20072013, and is coordinated by Paris Fokaides, research associate, Frederick Research Center.

The project is being implemented with a number of research partners, including Agricultural Research Institute, the Institute of Olive and Subtropical Plants of Chania, and the Lythrodontas Community, with a total budget of EUR534,500 supported by the EU as well as national funds of Greece and Cyprus.

The programme is expected to create a pilot plant in Lythrodontas, which will be used for the processing of olive husk for energy recovery purposes

The programme is expected to create a pilot plant in Lythrodontas, which will be used for the processing of olive husk for energy recovery purposes. The involved research institutions will contribute both to the optimisation of the treatment process, as well as the creation of an adequate network and infrastructure for the disposal of the end product.

MARCH 2013

RENDEZVOUS

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Q & A with Stavros Stavrou The past 12 months have brought a number of challenges for Cyprus Airways, including financial concerns, rising fuel costs, and stiffening competition from other carriers. Here, Stavros Stavrou, chairman, Cyprus Airways, talks about the airline’s restructuring proposal and future prospects.

Travel Trade Cyprus: How would you describe the past 12 months?

Stavros Stavrou: 2012 was a very difficult year, not only for Cyprus Airways, but also for the aviation industry worldwide. [...] The economic crisis within and outside Cyprus, the intense and cut-throat competition, mainly from low-cost airlines, coupled with inherent weaknesses that have accumulated over time, have created a very difficult situation which is reflected in the competitiveness of the company.

Following a decision by the House of Representatives, the board of directors was replaced in August 2012 and the new board, of which I am now chairman, was given the mandate to draft a restructuring plan to reorganise the company, enhance its competitiveness and restore profitability. This plan was prepared in late 2012 by the consulting firm, Air FranceKLM Consulting, and now serves as a compass for the way forward.

introduction of incentive schemes to increase productivity, along with wage adjustments based on qualifications, performance, and accountability.

An important part of the proposals concerns the rearrangement of the flight schedule with the integration of new destinations and, in parallel, better yield management according to prevailing market conditions. The services that Cyprus Airways currently awards to third parties, is another significant subject raised by the experts. [...] For example, with regards to catering, we have been in communication with companies which expressed an interest.

Stavros Stavrou Chairman, Cyprus Airways

Travel Trade Cyprus: In order to make Cyprus Airways viable, the parliament has endorsed the release of EUR16.3 million to the company. In addition, the airline asked for EUR73 million to implement its recently proposed restructuring plan. How will this amount help the airline return to profitability?

Stavros Stavrou: The amount is foreseen in the restructuring plan and is absolutely necessary to support the various aspects of its implementation. The next few months are crucial and require the close cooperation and understanding of everybody concerned with the company. We are confident that the successful implementation of the plan will contribute enormously towards our efforts of finding a strategic partner or investor.

Travel Trade Cyprus: Please share with us the main points of Cyprus Airways’ restructuring plan.

Stavros Stavrou: The measures proposed have a two-fold target of increasing revenues, on the one hand, and reducing costs, on the other.

Among the measures suggested is a significant reduction in staff numbers through redundancies by outsourcing departments where this is possible.

Also planned is the remodelling of salaries on a competitive level. [...] There is also a provision for the

MARCH 2013

among the airlines, Cyprus Airways still plays a leading role in the movement of traffic to and from Cyprus. In 2012, we transported 1.3 million passengers. [...]

Nevertheless, we have definitely been affected by these airlines and what we are aiming to do is to strengthen our competitiveness against them. Unfortunately, the ‘low-cost companies’, which only offer seasonal services in Cyprus, enjoy preferential treatment by local authorities in the name of attracting greater number of inbound tourists, something that adversely affects Cyprus Airways. Even more, disappointingly, the resulting additional benefit to the country’s tourist industry is minimal.

Furthermore, Cyprus Airways has to struggle against other uncontrollable factors which put our airline in a disadvantageous position. For example, the ongoing Turkish embargo against our company is an unacceptable situation that violates the European Union’s objective of creating a level playing field for all carriers. Essentially, this limitation distorts competition for the majority of destinations we operate [...].

Cyprus Airways could have been one of the most important key players in the transport of the rapidly increasing flow of traffic from Russia to Cyprus. For the time being, the airline’s share is reduced to just a mere 10 percent. We have calculated that with a share of around 30 percent of the Russian market, which is considered very feasible provided Cyprus Airways flights faced no limitation in overflying Turkey, the company’s additional revenue would be more than EUR55 million.

Travel Trade Cyprus: How do you foresee the future of Cyprus Airways?

Specifically, one of the recommendations made by the experts is the separation of the department of engineering and maintenance from the main body of Cyprus Airways. We strongly disagree with this recommendation. Given that the department plays a vital role for the safety of our flights and has always been a major asset in the life span of Cyprus Airways’ 65-year history, we strongly believe that it should remain within the company.

Travel Trade Cyprus: How has the growing presence of low-cost carriers affected Cyprus Airways’ business?

Stavros Stavrou: Despite the tough competition

Stavros Stavrou: I would like to take the opportunity to strongly highlight, once again, my firm belief about the future of Cyprus Airways, which is considered as absolutely essential for Cyprus and intertwined with its economy.

Certainly, we are fully aware of our weaknesses and the problems we currently face, nevertheless we have the will and determination to make those radical changes that will transform Cyprus Airways into a flexible, healthy, and competitive organisation as we envision it, and as the modern passenger wants it to be.

We are confident that with the support of the state, the private shareholders and with the firm assistance of the trade unions and staff, we will achieve our goal.

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MONTHLY NEWS

GrandResort Limassol Returns on April 1 GrandResort Limassol is set to reopen its doors on April 1, welcoming guests with a plethora of new amenities and upgraded services.

The five-star hotel, set on a beachside location in the exclusive Amathus area of Limassol, has utilised the past few months to prepare for the busy summer season. In line with the management’s efforts to continuously exceed guest expectations, the staff has undergone an intensive training programme, as Costas Hadjicostis, general manager, GrandResort Limassol, revealed.

Guest will also enjoy greater comfort at the Kyma Pool Restaurant, while the Kohili Restaurant will welcome seafood lovers at a new location, overlooking the sea. The rooms are being upgraded with new laptop-sized digital safes and LED TVs, and as of April onwards, the hotel will offer free Wi-Fi access across the whole property, including the rooms and pool area.

“There is always a must and a need to be ahead of the competition. We must also always follow the changes and the trends of our industry,” noted Hadjicostis.

CHA Conference Notes Drawbacks and Potentials The 35th annual conference of the Cyprus Hotel Association (CHA) titled Building Our Future with Sustainable Strategic Alliances Capitalising on our Proven Strengths was held in February at Hilton Park Nicosia.

Guests and delegates were welcomed by Charis Loizides, chairman, CHA, while keynote speakers included Alfred van der Meer, departing CEO, Hermes Airports, Christodoulos Angastiniotis, chairman, Cyprus Investment Promotion Agency, and Neoklis Sylikiotis, at the time minister of commerce, industry and tourism, Cyprus.

Topics covered in the conference included ways of reversing the declining trend observed from the UK, Russian, and Ukrainian rising markets, new perspectives by air, and the attraction of major investors while creating strateCharis Loizides (left), Neoklis Sylikiotis (centre), and gic alliances.

Zacharias Ioannides, director general, CHA (right)

Shacolas Group Launches Grand Project at Limni Bay A ceremony for the deposit of the foundation stone at Limni Bay, Polis Chrysochous, was succefully held in February, marking the start of the project owned by Cyprus Limni Resorts and Golfcourses, a subsidiary company of Shacolas Group.

Nicos Shacolas, executive chairman, Cyprus Limni Resorts and Golfcourses, expressed his joy for the commencement of works on the establishment, following what he described as painstaking efforts, which have been ongoing since 1980.

Limni Bay will consist of two 18-hole signature golf courses with one clubhouse for each, an international chain luxury hotel, wellness centre, independent villas and other residential units, a heliport, sports facilities, historical museum for the Limni area, since it served as a sulphur and copper mine from 1882 until 1979, an information centre for the turtles, chapel, and pedestrian and bicycle routes, as well as other related developments and services.

The project, apart from contributing to the restoration of the environment, has been undertaken by the company at a cost of EUR40 million, and is expected to generate multiple economic and social benefits to communities in the greater area of Polis Chrysochous and Cyprus in general, while it will create hundreds of jobs during its development and over 1,000 permanent jobs once in operation.

Cyprus Airways Expands its Self Check-in Platforms Following a successful launch of the self service check-in platform kiosk at Larnaka International Airport, Cyprus Airways is continuing the implementation of this service in Athens and London airports.

The procedure is the same, whereby passengers can check-in 24 hours to one hour before the flight departure time, using the kiosks.

After verifying their flight booking details, travellers can select their preferred seat or change any pre-assigned seat and then print their boarding card. Finally, any luggage must be delivered by the passengers to the baggage drop-off counter.

Cyprus Airways is planning to make this service available in more airports in the near future.

Cyprus Airways

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RENDEZVOUS

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Q & A with Marios Hannides With the summer season soon approaching, Marios Hannides, director general, Cyprus Tourism Organisation (CTO), shares his views on the latest trends, developments, and activities that are shaping the Cypriot tourism industry’s present and future.

Travel Trade Cyprus: Which is CTO’s overall strategy in promoting the island?

Marios Hannides: CTO’s main goal is to establish Cyprus as an all-year-round tourist destination by prolonging the tourist season and upgrading the overall tourism experience offered by Cyprus, within the framework of sustainable tourism development.

Our actions to extend the tourist season rely on the comparative advantages Cyprus offers in comparison to competing Mediterranean destinations with regards to the weather, especially the winter climate, and our tourist product, which, with quick and easy changes, can satisfy visitors’ needs.

Our promotional effort, in terms of marketing and communications, is aimed at creating a unique image and identity for Cyprus as a tourist destination, placing it strategically on the international tourism map and differentiating it from the competition. Creating those favourable conditions that will lead to an interest in Cyprus as a tourist destination and persuade consumers in the main markets to visit Cyprus is the main goal and in this respect we use the latest promotional and advertising tools.

Although [this year’s] budget is limited, we are participating in about 70 travel exhibitions in 27 countries. We are present in all major exhibitions such as ITB Berlin; World Travel Market London; IMEX Frankfurt; the Moscow International Exhibition for Travel & Tourism (MITT Moscow); as well as the Global Meetings & Events Exhibition (EIBTM), Barcelona.

Travel Trade Cyprus: Alternative forms of tourism are expected to contribute to the key objectives of mitigating seasonality and increase demand. Tell us a few words about the special tourist products CTO is preparing.

Marios Hannides: Special interest tourism products are an integral part of the Strategic Tourism Plan 2011-2015 which [is set to] enrich the tourist experience. They contribute towards the diversification of the tourist clientele, the lengthening of the tourist season, the attraction of special interest markets, the increase in hotel occupancy rates during the fall-winter-spring months, as well as the

MARCH 2013

overall growth in tourist arrivals and revenues.

The Cyprus Tourism Organisation is actively promoting special interest products such as conference and incentive tourism, golf tourism, sports tourism, cycling, hiking, rural tourism, nature tourism, health and wellness tourism, religious tourism, cultural tourism, weddings and honeymoons, gastronomic tourism, wine tourism, diving, and learning tourism.

Marios Hannides Director general, Cyprus Tourism Organisation

Travel Trade Cyprus: How can the organisation encourage investment in Cyprus’ tourism industry?

Marios Hannides: Investments in ancillary tourist projects, such as golf courses, marinas, conference centres, and casinos will enrich the tourist product and improve the competitiveness of Cyprus as a tourist destination. In order to attract and encourage such investments, CTO invests in creating awareness and promoting these special interest tourism segments by participating in tourist exhibitions, organising public relation events, and advertising in key markets as well as hosting familiarisation trips with tour operators and journalists. Furthermore, the island’s favourable tourism investment climate has attracted investments in marinas, golf courses, and sports infrastructure projects.

Travel Trade Cyprus: How is the recently announced EUR1.5 million marine park project expected to stimulate the industry and what other infrastructural plans are in the pipeline?

Travel Trade Cyprus: Following the first edition three years ago, CTO will launch the second Tourist Guide School from February to April 2014. Can Cyprus and its tourism industry benefit from university qualified individuals?

Marios Hannides: I wish to clarify that the Tourist Guide Schools have been operating since the 1960s. However, this is the second Tourist Guide School operating under the new relevant European standards. The school also functions under the University of Cyprus. The Tourist Guide School operates whenever a need to train guides arises, after specific assessment. Undoubtedly, university qualified individuals can only benefit our tourism industry, as those employed in the tourism industry are the most decisive factor in shaping a positive appraisal of a country’s tourism product.

Marios Hannides: The creation of the five new marine parks will stimulate the tourism industry in many ways. First, it will encourage divers to visit Cyprus, not just for the Zenobia Wreck, but to visit these marine parks as well. Tour operators will also be able to create and sell more diving tourism packages.

Marine parks can lead to the creation of marine life protection training programmes that will help Cyprus attract schools and children from abroad and sell these training programmes as part of educational trips. Moreover, they will upgrade the environmental protection of the Cyprus seas and our seas will be more attractive to visitors.

All of the above will help the enhancement of the Cyprus tourism product and the development of new tourist products, such as diving tourism, which is now underdeveloped.

Furthermore, the Department of Fisheries [and Marine Research] and the Cyprus Dive Centre Association plan to apply for another EUR7 million by the European Fisheries Fund for the 2014-2020 period, considering the enhancement of the five marine parks being developed and the creation of new marine parks in other areas of Cyprus.