Citizen Connect

EL PASO COUNTY CITIZEN CONNECT

El Paso County is the largest and fastest growing county in Colorado. With that growth comes increased numbers of requests for service. Some of the most common requests include pothole repairs, damaged street signs, illegal trash dumping, etc.

To keep up with increased demands for service, El Paso County uses a service called Citizen Connect which is a web-based service that allows citizens to submit service requests for any road or parks related issue they feel needs to be addressed. Citizen Connect can be accessed online through the El Paso County website or through the EPC Citizen Connect app which is available for Android and iPhone users.

Citizens are encouraged to use Citizen Connect for several reasons. The first is that the citizen’s concern will be entered into a tracking system that will ensure the concern is addressed by the correct maintenance team while, at the same time, giving our Customer Service team the ability to see how well we are doing with our response times. The second reason is that Citizen Connect gives citizens the ability to enter very detailed information including the specific location of the concern as well as any documents, photos, or information they feel would be useful in resolving the issue. When entering information for the service request, citizens should enter their telephone number or email address so we can communicate directly with them to get additional information when needed and to keep them informed on the status of their request.

T T O O P P 5 5

C U S T O M E R S E R V I C E R E Q U E S T S

P O T H O L E R E P A I R S

R O A D G R A D I N G

S I G N A G E

A N I M A L R E M O V A L

T R A S H R E M O V A L

C I T I Z E N C O N N E C T F R E Q U E N T L Y A S K E D Q U E S T I O N S

IF I DON'T DOWNLOAD THE APP, CAN I STILL REPORT A ROAD OR PARK CONCERN?

Yes, you can submit an online Customer Service Request through our online Citizen Connect portal https://citizenconnect.elpasoco.com or you can call Department of Public Works Customer Service at 719-520-6460 and leave a message. If you leave a message, it is directed to the appropriate staff member, who will call you back to inform you that your request has been received, answer any questions you may have, and let you know the status of your request.

WHAT HAPPENS IF I SUBMIT A REQUEST FOR SOMETHING THAT HAS ALREADY BEEN SUBMITTED?

Customer service will see that it is a duplicate request. According to how you submitted the request, you will receive an email notification or phone call thanking you for the submission and letting you know that the request was already received and is being addressed. You will be provided with the original service request number to check the status in the future.

WHAT DO I DO IF I HAVE A QUESTION OR CONCERN ABOUT THE LENGTH OF TIME IT TAKES TO RESOLVE MY REQUEST?

Please use your service request number to check the status of your request and see if any special notes have been entered to help explain the timeline for your request.

If you reported your request by phone or want to talk to someone about your request, please call Department of Public Works Customer Service at 719-520-6460. Please leave a message with your contact information and the staff member will call you back to answer any questions you may have about your request.