EL PASO COUNTY CITIZEN CONNECT El Paso County is the largest and fastest growing county in Colorado. With that growth comes increased numbers of requests for
TOP 5 CUSTOMER SERVICE REQUESTS
service. Some of the most common requests include pothole repairs, damaged street signs, illegal trash dumping, etc. To keep up with increased demands for service, El Paso County uses a service called Citizen Connect which is a web-based service that
POTHOLE REPAIRS
allows citizens to submit service requests for any road or parks related issue they feel needs to be addressed. Citizen Connect can be accessed online through the El Paso County website or through the EPC Citizen Connect app which is available for Android and iPhone
ROAD GRADING
users. Citizens are encouraged to use Citizen Connect for several reasons. The first is that the citizen’s concern will be entered into a tracking system that will ensure the concern is addressed by the correct maintenance team
SIGNAGE
while, at the same time, giving our Customer Service team the ability to see how well we are doing with our response times. The second reason is that Citizen Connect gives citizens the ability to enter very detailed information including the specific location of the concern as
ANIMAL REMOVAL
well as any documents, photos, or information they feel would be useful in resolving the issue. When entering information for the service request, citizens should enter their telephone number or email address so we can communicate directly with them to get additional information when needed and to keep them informed on the status of their request.
TRASH REMOVAL
