BH Business | Issue 34 by PPD&A

ISSUE 034 REVIEW 1812 Food Review

WHAT’S ON MAY - JUN 2015

FACES IN PLACES ON THE ROAD

We review the exclusive 1812 Lounge Bar and Restaurant.

Make a date in your business diary with our monthly events.

Check out the recent success of the BCTC on the Road event.

THE OFFICIAL MAGAZINE FOR BOURNEMOUTH CHAMBER OF TRADE & COMMERCE MEMBERS

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Contents Issue 34 of BH Business features Welcome to BH Business magazine. The BCTC membership magazine that reflects the work and variety of events and activity that Bournemouth Chamber engages in over the course of the year.

10 13 16 23

Talking Business with Rob Sowden Four crew, 2500 miles, 100 days! New BiD Manager for Bournemouth The Apprentice comes to Bournemouth

24 26 28 32

Blue Sky Thinking at the BBC Make a Difference to Young Entrepreneurs Talking Business with Transcend Marketing 'Home Safely' Dementia Bracelets

35 37 39 40

The Working Womanâ&#x20AC;&#x2122;s Oscars BCTC on the Road Paul Clarke appointed GM Mayor's Charity Ball

Credits BH Business is designed and published by Parent / PPD&A on behalf of the Bournemouth Chamber of Trade and Commerce. Contact Ross Stallion on 01202 200920 to discuss featuring your business in editorial or advertising in the next issue of BH Business.

All rights reserved. Reproduction in whole or in part is forbidden except with the express permission of the publisher. The views expressed in BH Business are those of the contributors and are not necessarily shared by the BCTC, the publishing company, magazine or itâ&#x20AC;&#x2122;s staff. PPD&A / Parent / BCTC except no responsibility for content and / or advertising copy supplied by third parties. BH Business is printed on sustainable fibre supplied through certified schemes. Both our paper mills have ISO14001 and EMAS. Please recycle this magazine when you have finished with this copy.

Presidential Thoughts

Presidential Thoughts Peter Matthews, President, BCTC

bi-monthly with Bournemouth Council and our trading districts. Looking forward we have new priorities for this year. We will be invigorating the BCTC website, creating a town centre business forum similar to the trading districts already in existence, planning a more structured way of frequent communication with our loyal BCTC members which are now over 650 in number.

Peter Matthews at Castlepoint Shopping Park

If our support and service helps businesses to generate employment, support charities, conquer environmental challenges and simply make people happier, then we will be doing a good job [...]

I am extremely flattered and proud to have been elected to the post of President and must take this opportunity to thank the outgoing President Mandy Payne for leaving the Chamber in such a positive place. Mandy will be a hard act to follow, but rest assured “I’m up for it”! I have been the General Manager of Castlepoint Shopping Park since 2005 and I’m delighted to say that all our retailers (over 45) have been members of the Chamber since 2003. I have had the honour of holding the Vice President’s position for the past 2 years. Many of you who attend our fantastic range of meetings and events will know me already. They will also know

I struggle to remember names! However please don’t hesitate to say “hello” next time we are in the same room. The ethos of the chamber is to be a centre of influence that can create a better business community in the Borough. I believe that the Chamber does a good job, but we are always open to suggestions as to how to improve our service and opportunities for our members and reach into the community as a whole. If our support and service helps businesses to generate employment, support charities, conquer environmental challenges and simply make people happier, then we will be doing a good job, especially in what is still a difficult economic climate. So what can we expect this year from BCTC? Initially there will be more of the same, the Banter network events on the first Monday of each month, the Beales breakfast networking event on every 3rd Thursday of each month, these are regular meetings that continue to boost the networking potential for members and of course “BH On the go” held quarterly. The Local Government Affairs meetings will be held

The ethos of the chamber is to be a centre of influence that can create a better business community in the Borough.

We also plan to bring schools and businesses closer together, to increase the opportunities for learning from each other and preparing our young people for life in the world of business through apprenticeships/placements and the opportunity for them to talk to us and visa versa. We will ensure that through our commitments BCTC will support its members as time carries us towards the Chamber’s 100th anniversary in 2016. I look forward to getting to know all of our members over the coming months. Fore!

For more information contact: Peter Matthews - BCTC President president@bournemouthchamber.org.uk Louise Berkhauer - Executive Oﬃcer execofficer@bournemouthchamber.org.uk

The BCTC Executive Board Peter Matthews Chamber President

Gordon Long Vice President

Martin Davies Vice President

Mandy Payne Immediate Past President

Bill Riddle Chairman

Lynn Coleman Chamber Director

Jacqui Rock Chamber Director

Roger Smith Chamber Director

Heather Martyn Chamber Director

Tim Seward Chamber Director

ARE YOU A LOCAL CHARITY? Contact us for the opportunity to advertise in BH Business Magazine for FREE! For more information contact: Lynn Coleman lynn.dalstrategy@gmail.com

Giving Back to Charities

Samantha Everard Chamber Director

Mark Gracey Chamber Director

Lucy Lester Chamber Director

Paul Thompson Chamber Director

Fiona McArthur Chamber Director

Efe Ohwofasa Chamber Director

Dorothy Brown Chamber Director

Emma Farrell Chamber Director

Hazel Hatch Non-Executive Chamber Director

David Coleman Non-Executive Chamber Director & Acting Treasurer

Trade Groups

Trade Groups The Bournemouth Chamber of Trade and Commerce encourages and supports local traders across Bournemouth to come together to share knowledge and information to help build a better business community across the town. Our trade group branch details can be found below:

Boscombe Business Charminster Association Traders Association

Kinson Business Forum

Moordown Traders Association

With a wide variety of local traders, Boscombe has become a vibrant shopping area frequented by local residents and visitors alike. The Boscombe Business Association (BBA) is a trading group focused on keeping its members up to date with current affairs and legislation that may affect their business in Boscombe. The BBA holds regular monthly meetings which enable all businesses to bring their group voice to the attention of the Council to form a better business community.

Charminster Traders Association (CTA) is an enthusiastic group of business owners ranging from independent retailers, service providers, and eating establishments, who are focused on improving the trading environment and raising the business profile of the Charminster area. A variety of issues are discussed which are affecting the local business community alongside plans for marketing and promotional activities that may be of benefit to local traders in the Charminster area.

The Kinson Business Forum is led by Bob Wright, owner of Poppies Florist. The group was established to assist business development and investigate ways to give the local trading area a collective voice to help resolve local issues and develop working relationships with the Council. The Kinson Business Forum is going from strength to strength with new traders bringing their experience to the table year on year to continue to develop Kinson as a successful business community.

The MTA was formed in March 2010. We are an enthusiastic group of business owners from the Moordown Community that have come together to promote local trade and raise the profile of Moordown as a shopping and business destination. One of the aims of the MTA is to ensure our members are kept up to date with local funding and business support available to them to improve their business.

Joining the Forum: All businesses are welcome to join, please contact Peter Ruscoe. peter@sovereignshoppingcentre.co.uk

Joining the Forum: All businesses are welcome to join, please contact James Constable. info@experiencecharminster.info

Joining the Forum: All businesses are welcome to join, please contact Bob Wright. poppies_florist@hotmail.co.uk

Joining the Forum: All businesses are welcome to join, please contact Roger Ede. roger.eede@ntlworld.com

Specialist Networks Green Knowledge Network Lynda Sparks Lynda.Sparks@saveenergygroup.co.uk The Charities Forum Hazel Hatch hazel.hatch@wessexcancer.org.uk BCTC Golf Society Bill Perkins golf@bournemouthchamber.org.uk BAHA – Bournemouth Accommodation and Hotel Association Jackie Edwards info@bhhotels.co.uk

Pokesdown Collective

Southbourne on Sea Westbourne Business Association Traders Association

Winton Traders Association

The Pokesdown Collective is a working group of local business people whose aim is to promote Pokesdown as Bournemouth’s Vintage Quarter and continue to develop and build on Pokesdown’s historic business community. With a thriving following of local residents and traders, Pokesdown is a growing business area with a real community feel and focus. Local businesses come together as a group to discuss current affairs and developments that affect the local business community.

SoSBA are a local branch of Bournemouth Chamber of Trade and Commerce, run completely by volunteers working to bring the local business community together for mutual benefit. The traders association is open to anyone who runs a business within the BH6 area irrespective of their business operation, high street or otherwise. Regular meetings are held to discuss current affairs and events which are of benefit to local business owners.

The Westbourne Traders Association has been established for many years and is made up of local traders and business owners in Westbourne. Supported by the Bournemouth Chamber of Trade and Commerce, the group regularly meets to discuss and deal with relevant issues faced by business owners and customers using their services. Each year a map & business directory for the area is produced for residents and tourists visiting the area.

Winton Traders Association is organised by local business people for local traders wishing to develop their own business within the local area and beyond. The association provides traders in the Winton area an opportunity to share knowledge and raise relevant issues so that the appropriate agencies can be contacted to assist in supporting Winton businesses. Proudly supported by the Bournemouth Chamber, the group holds regular meetings to discuss current affairs that matter to the local Winton trading community.

Joining the Forum: All businesses are welcome to join, please contact Lynne McCarty. pokesdown.cf@gmail.com

Joining the Forum: All businesses are welcome to join, please contact Samantha Acton. info@sosba.co.uk

Joining the Forum: All businesses are welcome to join, please contact Steve Taylor. wta@discoverwestbourne.co.uk

Joining the Forum: All businesses are welcome to join, please contact John Slade. john.slade@fjswinton.co.uk

How to Join

How to Join The Bournemouth Chamber To become a member you can join and pay online at www.bournemouthchamber.org.uk or complete this form, detach and send with your payment to: Bournemouth Chamber of Trade and Commerce, Argyll House, 158 Richmond Park Road, BH8 8TW. For more details please contact execofficer@bournemouthchamber.org.uk

Membership fees (fees are based on the number of employees) 1-5 members £75

6-25 members £95

26-99 members £135

10+ members £195

Join Now Trading name of applicant Contact name Description of business Address Telephone Email Website Number of employees Signature of applicant Date I / We apply for membership of the Bournemouth Chamber of Trade and Commerce and, if elected, agree to be bound the Rules and Constitution of the Chamber. I/We enclose payment for the total amount of £ made payable to BCTC, for membership of the Bournemouth Chamber. By becoming a member you agree to share your contact details with other members, only for the purpose of informing you about their business and any offers they might make you. Addresses and contact details are never passed to non-members and never sold.

Food Review at 1812 Lounge Bar and Restaurant By Matt Jenkins

gorgeously tender and when bitten into gave way to a hint of sweet white wine whilst the tiger prawns were delightfully juicy. Complimented by a rich and creamy cheese sauce this was a sublime dish.

1812 Lounge Bar and Restaurant is named in recognition of the massive historical impact it’s building has had on Bournemouth over the past two centuries; however, today 1812 is timeless. Effortlessly cool and classy, the lounge bar is spacey with shining wooden floors and a bar to match with decorations that make the venue feel hip and chic. Home to an impressive and extensive list of cocktails, my colleague and I could not resist a cheeky tipple before we sat down in the restaurant. Feeling truly absorbed in the great atmosphere of 1812, we were then led by a slick waiter to the restaurant. In comparison to the lounge bar, the restaurant with its low lighting, beautiful dark wood tables and candle light has a much more intimate atmosphere whilst still maintaining its cool tone. Looking around the tables in the restaurant, it was clear that everyone was enjoying their time at 1812, looking laid back and soaking in the restaurants stylish aura. For starters I had the Chicken Noodle Salad, with Sesame, Lime, Chilli and Ginger, this was a delectable dish as the succulent chicken was

accentuated by the zesty lime whilst scattered sesame seeds gave it sparks of nuttiness, alongside a slight kick provided by the chilli and ginger. Whilst I was absorbed in my own starter, my colleague enjoyed the Dorset Blue Vinney, Apple and Walnut dressed salad. Deep fried in bread crumbs and locally sourced, the blue Vinney was melt in the mouth and full of the unique punchy flavour associated with Dorset’s favourite cheese. Thoroughly impressed with our starters, it was soon time for our main course. Whilst my colleague tucked into an impressive 10oz Sirloin Steak, beautifully cooked and accompanied by fragrant Portobello Mushrooms and sweet Vine Plum Tomatoes, I was truly taken aback by my own dish. Stunningly presented, the Tiger Prawn and Mussel Linguini I ordered, would have looked equally at home served at a fine Italian restaurant on the Mediterranean coastline. With a generous pile of mussels and tiger prawns nestled on a bed of linguini, garnished with herbs, this was an artistic dish that had both my colleague and I salivating. As I tucked in, it soon became clear that it was not just all show; the mussels were

To finish what had been a great evening of indulgence, for dessert I opted for the Golden Treacle Tart with Malted Vanilla Ice Cream. As treacle tart is a personal favourite dessert of mine, I was impressed to find that this ranked among the best of them. My colleague, whose tooth is not quite as sweet as mine, decided to end on the 1812 selection of Cheeses. In an initially surprising and different twist to the classic cheeseboard, the cheese board was accompanied with frozen grapes. With a sorbetlike texture which was deliciously moreish, the grapes greatly complimented the superb selection of cheeses. If you are looking for a fine restaurant which is both effortlessly chic and relaxed whilst serving an impressive menu of delicious food combined with slick service – 1812 is the restaurant for you. Plus their amazing 3 courses for £15 has a great selection of dishes to choose from giving you fine food at an even finer price – it’s practically a steal!

Find out more about 1812 at: www.eighteen-twelve.com 01202 203050

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Talking Business with Rock Recruitment Natasha Seadon, Recruitment Consultant at Rock Recruitment explains what makes Rock Recruitment different.

No position is ever “sold” to anyone – it’s important that it’s the right person in the right role. It’s a really competitive market – there are many excellent candidates that we could put forward, but we consider the company’s culture and the candidate’s aspirations to find the perfect fit.

When was Rock Recruitment established? When Angela Fletcher set up Rock Recruitment in 2008 she was on a mission to change the perception of recruitment for the better. She champions honest solutions for businesses and individuals and Rock has been run to this philosophy since the beginning. As consultants, we are all trained to work to this ethos and this is what enables us to continue to be successful. Which areas do you specialise in? We attract a range of clients, from international companies to local businesses and everything in between. We work with and recruit across all sectors by being expert at what we do: interviewing and hiring talent. How has your business evolved with changes in the industry? We have continuously fine-tuned our operations. We had to differentiate ourselves in a crowded market place, proving ourselves and our ability to deliver against some very experienced global corporations. In general, we stuck to the original ethos of working closely with local companies, building strong relationships based on understanding their business, gaining their trust and respect.

What can you offer businesses that other recruitment agencies perhaps cannot? Our strap-line is “We Are Different” and we believe that we do work differently to other agencies. Like others, we have expertise in recruitment and know the market, its trends and challenges. What stands out about us is the way that we support our client’s businesses as they grow. We are honest, committed, knowledgeable and reliable. We asked some clients to sum us up in one word and these are the words they used. At Rock, we do what we say we will and we work hard to demonstrate this to clients and candidates in each interaction. Are there any particular industries that you hope to break into? Each Consultant at Rock specialises in a different industry, such as hospitality, sales, call centre, outsourcing, HR and Non Exec Director. We are looking to expand our geographical reach and develop our reputation within these specific fields. I have particular experience in the hospitality and tourism sectors.

Most people don’t realise how hard we work to fill one vacancy. Typically, we see over 100 CV's for each role; we contact each person, interview on the telephone and meet face to face. As Consultants, we evaluate and assess the candidates’ suitability. We may only submit three CV’s after this process; we are stringent because we believe in only sending the most suitable candidates to a client.

How do Rock filter applications to find that one great candidate? Most people don’t realise how hard we work to fill one vacancy. Typically, we see over 100 CV's for each role; we contact each person, interview on the telephone and meet face to face. As Consultants, we evaluate and assess the candidates’ suitability. We may only submit 3 CV’s after this process; we are stringent because we believe in only sending the most suitable candidates to a client. We then ensure candidates have an in-depth understanding of the role and company. No position is ever “sold” to anyone – it’s important that it’s the right person in the right role. It’s a really competitive market – there are many excellent candidates that we could put forward, but we consider the company’s culture and the candidate’s aspirations to find the perfect fit. What are the core benefits of utilising Rock’s services? Recruiting is time consuming and if the right person isn’t secured or doesn’t stay in the role, the costs are heavy to start again. As well as dealing with the steps above, we offer a comprehensive service of interviewing and sending a formal offer to the chosen candidate, removing the burden and providing years of recruitment expertise to completely take care of hiring staff.

For more information contact: www.rockrecruitment.co.uk Christchurch Office: 01202 478741 Poole Office: 01202 237129

News

Talking business with Mark Liddle Mark Liddle Partnership

[...] the one reason why a business makes money is the same reason why a business looses money - focus.

I wanted to help businesses with the experiences I’ve seen and help them survive and make money.

How did your business begin? I’ve been sorting out problems in companies for over 35 years. I set this company up in 2010 when I took on board two senior managers who between them have over 30 years experience in working in the insolvency world. Why did you choose to set up a company to help other businesses? As mentioned earlier, I’ve over 35 years experience in the corporate world. I wanted to help businesses with the experiences I’ve seen and help them survive and make money. Have you always been involved in this line of work? Yes, I’ve always been involved in sorting our corporate problems. How have you seen the company develop since ﬁrst beginning? The company has developed considerably as more and more people understand the totally

unique service we offer to companies who are struggling financially. Our job is to help directors/ business owners and show them how to make money. Simple as that! Are their any particular changes in the economy that have affected your business? No, there are no changes in the economy apart from an increase in work. Why do you believe you are the person to approach if your business is on the brink of failure? Because of our considerable experience in helping companies survive and helping to change the thinking of directors to ensure they realise the prime reason for being in business is to make money. The buzz we get is helping companies survive, not just to close them down.

What has been your greatest achievement within your career to date? My greatest achievement was back in the early 90’s when I was instructed to do a buy out from a major PLC where my client was prepared to buy the company for £2 million and the PLC wanted £4 million for it. I managed to buy the company for 300k! What one piece of advice would you give to those with businesses that are potentially on the brink? The one piece of advice I give to businesses struggling is: the one reason why a business makes money is the same reason why a business looses money - focus. Go into business and focus on your skill only, you’ll never make money, it’s never happened in the history of mankind. Go into business and focus on making profit and you’re skill is secondary, you’ll make money. That is the simple truth.

Where do you hope to take the company in the future? Just want to grow the practice as we all love the work we do. Want to help more and more companies grow and make money. Do you have any speciﬁc goals you wish to achieve? I want to help companies make money and I want to get the most powerful, most amazing lesson I’ve ever learnt and ever will learn out into the business world: “If you think you can or you think you can’t, you’re right”.

For more information contact: www.markliddle.com office@markliddle.com 01202 551193

UK Charity Row Four crew, 2500 miles, 100 days! As you read this article four Bournemouth based rowers have begun their journey to circumnavigate the 2,500 mile coastline of the UK.

The crew had been planning to auction off the opportunity to name the boat however, after meeting the family they asked the young girl and her sister if they would like to name her which they did after their first names, Lexi and May. Mark Green added “Having watched members of my own family suffer from cancer and seeing the amazing work Wessex Cancer Trust has done to support people like Lexi and her family has inspired us to raise much needed funds to help the charity provide the best quality of support for sufferers of cancer when it is most needed.” The crew will be in their converted 27 year old surf boat “Lexi May” in aid of the Royal Marines Charitable Trust Fund and the Wessex Cancer Trust. They aim to raise a massive £100,000 to be split between the two charities. A consortium of local business have got behind this incredible adventure, headed up by local business women and freelance PA Louise Berkhauer, they have taken on the formidable task of ensuring the UK Charity Row message is out and about and the crew can focus on raising the huge £100,000 for the two charities. Louise Berkhauer comments “Having heard Steen and the UK Charity Row Crew present about the challenge at a BCTC business networking event, I was not only impressed by the feat they were planning to embark upon for charity, but also intrigued as to how a group of rowers who had never embarked on such an epic journey or mammoth fundraising task would spread the word of their challenge far and wide. I offered to see if I could build a voluntary team of people and businesses based in the PR, Marketing and Digital Media industries to assist in their plight, and I was humbled when local firms stepped up to offer their services free of charge to support the crew. People are so giving of their time, it is quite amazing.” The consortium is made up of Cracking Media (www.crackingmedia.com) who are helping the crew to tell the story before, during and after the

challenge by video and digital media using the latest technologies, which will enable everyone to follow the challenge round the UK coastline. DuoTraq (www.duotraq.com) who have provided state of the art tracking equipment, which will mean the expedition can be tracked. Mark Gracey of Flavourfy (www.flavourfy.co.uk) who have designed the website and are managing the crews social media strategy, Darren Northeast PR (www.darrennortheast.co.uk) and of course Louise Berkhauer, Freelance PA (www. louiseberkhauer.com). Mark from Flavourfy explained “When I saw the call to arms from Louise, and having seen the crew present, I knew that this was a challenge that I wanted to support. Flavourfy’s expertise in websites and social media was a particular skill I knew I could offer the crew to help them promote their unique adventure.” The crews boat, the 'Lexi May' was named after a young girl who touched the hearts of the whole crew. They met Lexi and her family when they where fundraising for the trip. Sean Leddy, UK Charity Row crew member, commented “The family approached us and Lexi’s father told us how his daughter had just been diagnosed with terminal brain tumour. My own and the hearts of the whole crew went out to this brave girl and her family and we knew we had to do something for her.”

Steen Stones a former Royal Marine explained why they chose their second charity. “I served 3 tours of Afghanistan and I saw a lot of my friends get seriously injured or not make it back. I have witnessed the amazing work the Royal Marines Charitable Trust does to support those soldiers who have had life altering injuries forced upon them and the much needed help for the families of those who didn’t make it back.'' The challenge will take three months to complete and will be the first ever attempt to row these waters in an open Australian surf boat. The crew can expect to encounter all types of weather as they tackle with some of the most unpredictable tides and weather in the world. Expedition leader Ellis Hagger said “On a daily basis we will be challenged and awed. At one moment we could be caught in the full force of Poseidon’s fury, battling monstrous waves, winds and lashing rain and the next gliding along the Scottish coast in beautiful sunshine with a pod of dolphins for company. The trip will be very challenging, but it will be undertaken in the knowledge our work is supporting these two fantastic charities and this will keep us pushing on”. If you would like to donate and follow this unique and challenging expedition to support the two chosen charities, please log onto: www.ukcharityrow2015.co.uk Or follow us on twitter: @UKCharityRow15

News

Talking Business with Marsham Court Hotel Since taking over the Marsham Court Hotel in 1987, Rosie Wallace and her family have built upon its reputation for great service and carried out extensive refurbishment of its rooms and conferencing facilities.

Our larger clients like the fact they can book the entire hotel and utilize the space over several days for inhouse training, seminars, and team building, enabling them to really make the most of their investment with everyone under one roof.

Marsham Court is one of very few hotels in Bournemouth that can boast modern facilities with a traditional family welcome. All 87 of their bedrooms and public areas have a fresh and modern style. While some of the function suites have retained a more traditional style to suit its guests' varying tastes.

The happiness of its guests is paramount at the Marsham Court Hotel and whether its staff are providing a small meeting room with light refreshments for local businesses, or hosting a large, fully catered, residential conference for national companies or groups, the Marsham Court delivers a quality experience every time. Business Development Manager Jane Swift said: "Our larger clients like the fact they can book the entire hotel and utilize the space over several days for in-house training, seminars, and team building, enabling them to really make the most of their investment with everyone under one roof”. "We also have many local business clients and groups who return to us year after year,

knowing we will always go above and beyond what they require." Marsham Court Hotel has set its sights wider, attracting guests from progressively further afield. While traditionally 90% of Marsham’s business clients were from within a 30 mile radius of Bournemouth, bookings from outside of the area have risen to 20% in the last two years, with increasing numbers of national businesses attracted by Bournemouth's coastal location and excellent road, rail and air links. Committed to the future growth of the local hospitality industry, Marsham Court Hotel Director Rosie Wallace works with local schools to encourage young people into the sector. She also welcomes work experience placements to the hotel and has seen several interns rise through her business's management ranks. This commitment also extends to supporting new local businesses and trainees and has led to the setting up of ‘New 2 Business Networking’. Started in January this year as an informal event, a limit on numbers ensures people converse easily and at each event there is a presentation from a local business owner on how to grow a successful business. It has been a huge success. The next New 2 Business Networking’ event will be on May 13 from 5pm to 7pm and you can register easily on Eventbrite.

Asked what attracts such a diverse range of business clients to the hotel, Jane Swift said: “I think it's a combination of location and our staff. Sitting atop the cliff top overlooking the sea it's not hard to see why people love coming here. And as a family owned hotel, many of our staff have remained loyal to us for many years - our Meeting and Events Co-ordinator for example has been here for over 10 years, as have half of our Duty Managers.” "Clients tell us they like the fact they can deal with the same person each time they visit and can sit back confident that their events will run like clockwork."

For more information contact: marshamcourthotel.co.uk reservations@marshamcourthotel.co.uk 01202 552111

Kinson Music Festival Coming soon!

The event will feature music performances and workshops on two stages, food, stalls, children’s attractions, fancy dress, magicians, buskers and a flash mob choir to name but a few!

Further to the successes of the Kinson Village Christmas, Kinson Business Forum are now launching a two day festival of music! The event will feature music performances and workshops on two stages, food, stalls, children’s attractions, fancy dress, magicians, buskers and a flash mob choir to name but a few!

Would you like to be part of this fabulous new event? If you’d like to perform or offer a musical workshop please contact Sam and Leanne at kinsonmusicfestival@outlook.com. If you’d like to run a stall, please contact Martha Searle, Neighbourhood Development Officer, Telephone: 01202 579036

Local schools are taking part, bringing the very best of the musical talent they’re nurturing. Local bands are lining up to perform and the Bournemouth Philharmonic Orchestra will join us in the evenings.

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Development of your own personal splash page

∙

Ongoing help and support to ensure you make the most of Vizz WiFi

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Printed card and marketing material so people are encouraged to use your system

To be in with chance of winning simply answer the following question: What percentage of online adults use social networking sites? A.74%

B.89%

C.65%

Email your correct answer to pr@darrennortheast.co.uk along with the name of your business and contact details.

Terms and Conditions Apply. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. By entering you agree for your details (name and email address) to be used for Vizz Wifi marketing purposes. Employees of Vizz WiFi or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition. There is no entry fee and no purchase necessary to enter this competition. Winner will be chosen at random. Closing date for entry will be 26th June 2015. After this date no further entries to competition will be permitted. The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. No responsibility can be accepted for entries not received for whatever reason. No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another equivalent value without giving notice. The promoter’s decision in respect of all matters to do with competition will be final and no correspondence will be entered into.

News

New BID Manager Bournemouth Town Centre The Bournemouth Town Centre Business Improvement District (BID) has appointed a new BID manager for Bournemouth. Caron Khan joins the Town Centre BID with expertise spanning several areas, from marketing and media relations to event management.

[...] ‘Pride in Bournemouth’ a public art event which saw 50 life size lion sculptures installed on Bournemouth’s streets during the summer of 2011.

Caron has been running her own Dorset based creative consultancy for the last 7 years and has over 20 years experience in the media and marketing industry – including the delivery of notable events such as the Bournemouth University’s BFX Festival, the award-winning Christchurch Food Festival, and ‘Pride in Bournemouth’ a public art event which saw 50 life size lion sculptures installed on Bournemouth’s streets during the summer of 2011. Caron Khan said: ‘My love for where I live is my chief inspiration and I am thrilled to be given the opportunity to head up the Town Centre BID for my home town. Bournemouth town centre has a fantastic mix of shopping, cafes, bars and restaurants as well as beautiful gardens and this is an exciting time for the town. Tangible signs of progress such as the new Hilton Hotel, the start of the development of the West Central leisure complex and improvements made to Horseshoe Common all contribute to the appeal of the town centre, encouraging footfall which can only benefit the businesses of Bournemouth’. Lisa Tucker, Chair of Town Centre BID said, "We are delighted to have Caron on board. She has a wealth of knowledge and experience that will support the promotion of our town centre. We are very much looking forward to working together". To ﬁnd out more about the Town Centre BID (Business Improvement District) go to: www.towncentrebid.co.uk www.facebook.com/makeitbmth www.twitter.com/makeitBMTH

Talking Business with Infrared Technologies

[...] we aim to become the largest supplier of the highest quality Infrared heating...

Ireland. In the nearest future we have plans to open a showroom in London as we do get many inquiries from clients who live in London, around London and North of United Kingdom.

Why did you choose to begin your own business? Prior to setting up Infrared Technologies, have you always been involved in this line of work? I commenced my own company Eco Infrared Technologies Ltd which is based in Bournemouth back to 2012. My company’s mission is to create awareness of evolving new infrared heating technologies and products in the UK and Worldwide. These can enable customers to save money on their bills and create a more Ecofriendly environment within properties. What makes infrared heating superior? Modern design and low electricity consumption. Using infrared heating you can save up to 50% on energy costs. Infrared heating works by directly heating walls, floors, things located in a room and a human body, instead of heating the air. Then heated objects release their heat into the environment. Such method of heating is more pleasant to a human body than the convectional heating that heats the air and relies on air currents to spread the heat in the room. There are a number of health beneﬁts surrounding the usage of infrared technologies. Can you explain these? Infrared heating has clear health benefits for the human body as infrared heaters heat objects and people directly. It creates a movement of heat in the body through optimum blood circulation and this way produces a sense of deep warmth.

Infrared heating is beneficial for people with health conditions such as asthma or bronchial ailments. Its unique heating method does not create air currents that increase dust circulation in the room. It also prevents unwanted humidity that causes mould to grow. Imagine dust free, non-humid home or work space. Infrared heating solutions can help you achieve your perfect, health-benefiting environment. How have you seen the company develop and grown? As a young company in the UK business jungle, both online and oﬄine, Infrared Technologies has grown successfully and hopefully will grow even quicker in the nearest future. We participate in various well-known exhibitions such as the Grand Designs Live, National Homebuilding and Renovating, Eco build and Eco Technology Show. We have a number of partners and distributors in the United Kingdom who help to promote us.

What makes your business unique in comparison to competitors? • We offer a high standard customer service • We offer a wide range of infrared heating products that are suitable for domestic, commercial, industrial and residential properties/objects • We offer free consultation, demonstration and property assessment • We offer only high quality, certified goods that meet all the EU and UK standards • We offer long warranty time • We offer professional and reliable installation services for our products. We provide commercial and domestic installation services across United Kingdom. Our electricians are ELECSA approved, fully trained and highly qualified. All work is certified and guaranteed.

Furthermore, we are a proud member of Bournemouth Chamber of Trade and Commerce, Green Business Dorset and Green Knowledge Network. What do you plan for the future? As a company we want to expand our product range, increase our distributor chain around the country and we aim to become the largest supplier of the highest quality Infrared heating system services in the United Kingdom and

For more information contact: www.infraredtechnologies.co.uk info@infraredtechnologies.co.uk 01202 975 384

News

Cliff House Hotel Tops the Finest Hotel Bedroom List #NationalBedMonth 2015 Cliff House Hotel is thrilled to have topped the UK Hotel Networks’ finest 100 hotel bedrooms. The public vote has seen Cliff House Hotel reach the number 1 place above prestigious hotels such as Renaissance St Pancras, Ham Yard Hotel London and Chewton Glen Hotel & Spa. The public vote was open throughout March and users of the UK Hotel Network were invited to vote. Cliff House Hotel is a beautiful boutique hotel nestled in the idyllic town of Southbourne on Sea. A charming, must stay hotel just a stones throw from Southbourne on Sea’s famous smooth sandy beaches. With a fast growing reputation the hotel is managed by an awardwinning team, who are dedicated to offering a professional friendly service for both residents and non residential guests.

A charming, must stay hotel just a stones throw from Southbourne on Sea’s famous smooth sandy beaches.

General Manager, Tim Seward, commented "We’re so delighted that Cliff House Hotel has reached number one it is a great achievement for the team here. The National Bed Month competition was exceptional and we would like to thank all our guests who has taken the time to vote. The social media impact surrounding the campaign has helped drive enquiries and new leads; UK Hotel Network has been a fantastic resource for our marketing and sales team." To ﬁnd out more about Cliff House Hotel and make a reservation, please do visit: www.cliﬀhouse-hotel.com

Talking Business with Blades Hair Design

Blades is an established name in the Bournemouth hairdressing community. Owned by talented hairdresser Penny who has been creating beautiful hair on Wimborne Road in Winton for many years. Caroline has very recently joined Penny and co hairdresser Pat forming a trio. Caroline has been in the hairdressing industry since the age of 16, but intriguingly has chosen to take her expertise across the globe. Hairdressing in Boston, New York and San Francisco Caroline has been able to 'take a little something' from each destination, which has aided her performance as a hairdresser. Personality and the ability to make one feel at ease are vital in the hairdressing industry. By choosing to travel on the job Caroline explains, it's this pushing the boundaries of her comfort zone that enables her to build repertoire with clients instantaneously. Having returned to the UK, Caroline soon jetted off to Spain for six years to continue her hairdressing adventures. Now firmly back on British soil she is a great addition to Blades.

Caroline created this beautiful sun kissed look. After being asked for a new look in a soft natural blonde to frame the front of her client's face. To achieve this Caroline weaved highlights using colour on the front and sides of the hair before using large tongs to create a cascades of waves and curls.

Hairdressing is a people business. It’s about how everyone working in a salon can make clients feel special, confident, relaxed and happy. Blades have a clear appreciation for this mantra and see new faces returning. Caroline explains to me that Blades aims to make clients feel at ease, and their duty to customer service means creating an environment that won’t intimidate. A friendly relaxed atmosphere where clients of all ages are made to feel welcome. Offering a fantastic student discount and ongoing offers on facebook and their webpage. Caroline details their student market has been growing. Blades use professional hair care Wella. As product market leaders, they are well renowned and trusted in the industry to be one of the best names in the business for hair care. With a prosperous colour range available and the complete hair care package available Wella works perfectly for Blades.

Hairdressing is a people business. It’s about how everyone working in a salon can make clients feel special, confident, relaxed and happy.

When I asked Caroline her specialist area in hairdressing she explained to me that none of the hairdressers at Blades specialise in one area, they are each trained in all areas of hairdressing meaning that clients can have their pick. With each hairdresser bringing their own experiences from outside of Blades they have formed a united team who quite simply are good at what they do. Finalising our conversation I asked Caroline why she loves her job so much. Telling me her enjoyment of meeting new clients and combining her passion for travel and hairdressing, she quite concisely said, “I just like what I do, I like my job regardless of what I am doing”.

For more information contact: www.bladeshairdesign.co.uk www.facebook.com/Bladeshair 01202 516 885 570 Wimborne Road, Winton, Bournemouth BH9 2ER

News

Dorset Tech Experts Exhibit At leading UK Technology Events Dorset based technology experts, “The Laptop Fixers” and sister brand “TheGadgetRepairCentre.com”, exhibit at “The Gadget Show Live 2015”.

It was an absolutely thrill to exhibit at one of the UK’s leading technology shows amongst some major international brands. It was a great opportunity to fly the Dorset flag and demonstrate our expertise. The response we received at the show was fantastic.

Exhibiting amongst major technology brands such as Panasonic, HP, and Peugeot were Dorset’s own leading technology experts, The Laptop Fixers and TheGadgetRepairCentre.com. The two sister companies exhibited their innovative and outstanding “Build Your Own Computer” service which allows customers to build and customise their own computer systems with a staggering 3.3 trillion plus configurations [...]

Lovers of technology across the country recently attended The Gadget Show Live 2015, the goto-event for techies. Running from the 7th to the 12th of April, The Gadget Show Live 2015 brought the popular Channel 5 television show to life at the Birmingham NEC; giving gadget enthusiasts the chance to see, try and buy the very latest and most innovative technologies. Exhibiting amongst major technology brands such as Panasonic, HP, and Peugeot were Dorset’s own leading technology experts, The Laptop Fixers and TheGadgetRepairCentre. com. The two sister companies exhibited their innovative and outstanding “Build Your Own Computer” service which allows customers to build and customise their own computer systems with a staggering 3.3 trillion plus configurations of computers available to be designed at the click of a button.

They also exhibited their expert “repair by post” services where they can repair almost any gadget or technology via post. Managing Director of The Laptop Fixers and TheGadgetRepairCentre.com, Paul Betteridge, commented on exhibiting at The Gadget Show Live: “It was an absolutely thrill to exhibit at one of the UK’s leading technology shows amongst some major international brands. It was a great opportunity to fly the Dorset flag and demonstrate our expertise. The response we received at the show was fantastic.” For more information on The Laptop Fixers and TheGadgetRepairCenter.com visit: thelaptopfixers.com www.thegadgetrepaircentre.com

Talking Business with: Rob Sowden, GGTC To date the scheme has paid out £9.5bn, but reportedly there is around £16bn unclaimed with well over 100,000 businesses that could be entitled to the credit or cash payment but have not claimed

Cash pot for small and medium-sized enterprises (SME)

What does Government Grant & Tax Consultants do? We help SMEs to obtain valuable tax credits from the government, enabling them to recoup costs incurred for unique innovation activities that they have undertaken. We will provide a nonchargeable assessment of an SMEs eligibility to claim back under a government funded scheme. Many SME business owners and even larger corporates are not aware of this facility, or they believe they are not eligible. Approximately 95% of businesses that we visit thought that they didn’t qualify, but they did! What’s it worth to a qualifying SME? An average credit awarded to an SME last year was an incredible £46k! What’s more, we can go back two full accounting periods for a company if they haven’t claimed previously and have been carrying out unique innovation activities continuously, giving a potential of £138k as a firsttime claim, when combining the two past years with the current year! This is serious money, which can either come as a tax credit, reducing an imminent tax bill, or it can be used to generate a rebate from tax paid in the previous tax year. Does a business have to be proﬁtable to enable it to receive a credit? No! A company could be in loss, in fact they may never have paid any corporation tax and they would still be eligible, but here’s the amazing bit – they would receive the credit as a cash payment from HMRC. This is one of the most

common scenarios, in fact the annual cash payment that many businesses receive is a lifeline, literally enabling the business to stay afloat and may be used to fund essential business expenses, or even fund the payroll for a couple of months or more!

•

What is the government scheme called? The official name of the scheme is Research & Development Tax Credits. It was introduced by the government in the 2000/2001 tax year as part of an EU initiative to encourage inward investment, stimulate innovation in business and reward entrepreneurialism. To date the scheme has paid out £9.5bn, but reportedly there is around £16bn unclaimed with well over 100,000 businesses that could be entitled to the credit or cash payment but have not claimed.

How long does it take for a business to get the credit or cash back? It is amazingly quick! Once GGTC has finished compiling the technical and financial reports and filed the claim to HMRC, the credit is awarded or the cash paid in just 30-40 days from submission. Many business owners find this hard to believe, but they believe when the cash arrives!

Why have so many not claimed with such large payments available? Many companies just don’t know about the scheme and many business owners think they don’t qualify, even their professional advisor may not realise that they qualify, so they don’t claim. Why do many business owners think they don’t qualify? Many are put off by the scheme name ‘Research and Development’, they assume they have to be in some area of advanced technology or scientific research. But this simply isn’t true. If a company has carried out ANY form of unique innovation that was not using previously known techniques and had elements of uncertainty as to the outcome, they would likely qualify. Here is a guide to help business owners ascertain if they may qualify: • Designed and produced new products • Regularly changed the way they make their products • Develop or improve manufacturing processes or services • Develop or appreciably improve materials or devices • Develop samples, prototypes or undertake testing

• •

Develop software, IT solutions or products in-house Invested in failed projects or developed products not launched Employ staff with technical or scientific background

Can a client submit a claim themselves? Indeed they can, or their accountant could file the claim for them. But this almost always results in the client getting back less than they are entitled to. GGTC have around 22 technical analysts from a variety of technology and engineering backgrounds, who are used to conduct the claims process. This level of technical expertise enables GGTC to identify all qualifying projects and as a result we are often able to uplift historic claim values by between 100%-200%, so the client is always in better net position, even after GGTC’s fee has been paid, which is a percentage of the tax saved or cash credit awarded. In short, it’s a win-win!

For more information contact: www.ggtc.co.uk Rob.Sowden@ggtc.co.uk 07732 627085

The Apprentice comes to Bournemouth On Friday 12th June 2015, Elite Media are bringing three of the country’s top motivational speakers to The Village Hotel in Bournemouth to deliver a Motivation Masterclass designed to inspire, stimulate and encourage you and your team to achieve your business and personal goals.

This event is perfect for anyone in the world of business. Be motivated by some of the best and let their stories drive you to success with your own endeavours. The event is headlined by BBC’s The Apprentice Finalist Neil Clough. NEIL CLOUGH Neil Clough is most known for winning the hearts of the nation and the respect of Britain’s business titans during his appearance on the BBC hit TV series The Apprentice. Taking teams to victory, breaking sales records and delivering an exceptional motivational talk is just part of what made Neil an outstanding candidate, and has since led to him becoming one of the most highly sought after motivational speakers in the UK today. JACK ROMERO Having arrived in the UK without a bed to sleep in and only £90 in his pocket, Jack tenaciously and

diligently worked on his passion for aviation. His tireless devotion enabled him to secure a pilot’s license and subsequently start an international airline from scratch at Heathrow Airport (BMED British Mediterranean Airways) that later achieved the prestigious Queen’s Award for Business Enterprise and was subsequently sold for £30 million. WARREN CASS Warren speaks all over the UK helping small businesses grow their influence and build strong partnerships. Drawing largely on his experience of running leading business community Business Scene who support thousands of entrepreneurs and business owners with their sales and marketing, profitability, legal advice and community. He has been a professional speaker for over 10 years but has over 25 years in the events industry and runs 20+ business events every month across the UK.

"If you believe in yourself, anything is possible." – Alan Sugar

The event starts at 11am until 4pm and a Light lunch is included. Elite Media would like to offer ‘Dorset Business’ readers an exclusive group booking package. E-mail steve@eliteliving.club or Elite Media on 01202 651303 if you have any further questions.

Elite Media nets 10,000,000 Dong deal Elite Media, formed in 2012, are proud to announce that they have recently landed a marketing contract with a Vietnamese company (undisclosed) worth a staggering 10 million Dong, which rounds off a great financial year for the Bournemouth-based firm. CTO Joshua Simons comments; ‘We are delighted to have achieved millionaire status in Vietnam. It’s been a long time coming’.

MD Steve Crawford added; ‘The team have been working round the clock, we couldn’t believe the cheque that arrived on our desk, literally telephone numbers’. Elite Media are rumoured to be celebrating by blowing the full amount on a team night out at Wetherspoons in Bournemouth Square. This will no doubt be a huge night, or not, as the case may be.

To accommodate the influx of such large global contracts, Elite Media’s web development division has now been expanded. They are inviting businesses to join the stable, alongside Sandown Mercedes-Benz of Poole, SOS Recruitment, LA Fitness, Chicken and Blues, Burger Shop, Lovett International Properties and many more.

Cover Story

Blue Sky Thinking at the BBC

Also in episode one, Ian and the damage limitation team must deal with complaints about a Top Gear presenter named Jeremy and his use of the word "tosser".

Do the phrases 'going forward', 'touching base' and 'taking this oﬄine' sound familiar to you? If not, you've probably never been in the kind of excruciating meeting depicted in W1A, the BBC Two mockumentary poking fun at the broadcaster and the modern love of corporate jargon. Series two begins with an hour-long special, which sees the vaguely titled Head of Values Ian Fletcher (Hugh Bonneville) and team at New Broadcasting House deal with a royal visit, an inept intern and complaints about a certain Top Gear presenter. But even if the phrase 'squaring the circle' means nothing to you, there's still plenty to enjoy in this brilliant, lingo-loving show. With the help of its cast and crew, here's what to look forward to - or, as Ian might say, get on board with - in episode one of the new series. The boss Ian Fletcher, the former Head of Deliverance for the London Olympics, as depicted in W1A's spoof predecessor Twenty Twelve, is now firmly established at the BBC. Bonneville describes his alter ego as "the go-to man for any corporate fire-fighting and teambuilding in a pan-functional way". While Ian (favourite phrase: 'It's all good') might be rather bumbling and too fond of fluffy jargon, he's something of an Everyman in the show, as he struggles to get to grips with the corporation's bureaucracy and deeply embedded customs.

Hugh Bonneville, Monica Dolan, Jessica Hynes, Sarah Parish, Nina Sosanya, Jason Watkins and Jonathan Bailey

W1A writer John Morton points out that beneath Ian's calm exterior, his eyes convey that he, like the viewer, finds things rather ludicrous. "That character, dynamically, is the glue that makes everything else work." There is some good news for Ian. Last year, we saw him grow increasingly frustrated with the corporation's hot desking policy; but this series, he has his own office at last. The meetings There's nothing the W1A team love more than a meeting. Watching the WaAhead Taskforce in action feels like a fast-paced but scoreless tennis

match, as words and phrases – most of them meaningless – are batted about by Ian, PR 'guru' Siobhan Sharpe (Jessica Hynes) poker-faced Head of Output Anna Rampton (Sarah Parish) and Senior Communications Officer Tracey Pritchard (Monica Dolan). Speaking of tennis, keep an eye out for the team discussing giving Wimbledon a makeover in episode one, and an unusual idea for a new celebrity swap show. "I think [the show] resonates with anybody that works in an organisation larger than one [staff member]," says Morton. "Anywhere where there

The loveable character- whose favourite words are "Yeah", "OK" and "cool" - has an unrequited crush on colleague Izzy Gould (Ophelia Lovibond), and an unstinting loyalty to Ian. But poor Will's future at the BBC is thrown into jeopardy at the beginning of series two when it emerges he has long overstayed his welcome at the corporation. "The lines are so hard to learn, mentally it's quite a challenge," jokes Skinner. "In the first series we did all the scenes with Ophelia in one day. Every single scene began 'Hi Will' and I had a slightly different combination of 'Hi, yeah, cool, no worries' and by the end of that, I did go a bit mad."

We thought probably a bit of pixelating and a bit of bleeping was in the spirit of the show.

The royal visit The Way Ahead Taskforce faces one of its most exciting challenges yet, with an impending visit to New Broadcasting House from the Prince of Wales. are people trying to grab power in meetings or not grab power in meetings or trying to get out of being responsible for something." The Clarkson problem Also in episode one, Ian and the damage limitation team must deal with complaints about a Top Gear presenter named Jeremy and his use of the word "tosser". The host's surname has been bleeped out and his face pixelated, however, in a nod to the recent real-life controversy over Jeremy Clarkson's fracas with a producer. "It was written six or seven months ago and all we did was just a little tweak to acknowledge that things had happened in the real world," says Morton.

"We thought, 'What would Ian suggest in that circumstance, as Head of Values?'" W1A producer Jon Plowman adds. "We thought probably a bit of pixelating and a bit of bleeping was in the spirit of the show." As a result of the complaints, someone faces the arduous task of watching four years' worth of old Top Gear episodes back-to-back, to note how many times Jeremy has used the word. The intern Posh Will Humphries (Hugh Skinner) is a nicebut-dim intern whose main duty is buying Ian coffee - when he can remember the order.

There are some unusual requests from Clarence House ahead of the big day, but the biggest obstacle comes from within the organisation, in the form of an over-zealous BBC official, who could throw the whole event into chaos. Will staff enjoy a right royal knees-up with Prince Charles, or will Ian end up being hung, drawn and quartered by the big bosses? Tune in to find out...

W1A airs on: BBC Two on Thursdays

News

Make a Difference to Young Entrepreneurs Become a Business Mentor Funded by the European Regional Development Fund, The Prince’s Trust aims to support over 70 young people from Bournemouth, Poole and further afield in Dorset over the next 12 months

I find that sharing your knowledge with a young person, is continually rewarding and I get the greatest satisfaction from seeing the businesses I support grow.

We’re looking for Business Mentors who will help make a real difference to the lives of young people on The Prince’s Trust Enterprise programme in Dorset, by providing them with one-to-one support, guidance, encouragement and inspiration. This role will involve: • Meeting on a regular basis with a young person and providing them with focus and support to develop their business. • Supporting the young person to carry out market research, test their business idea and write a business plan. • Helping them to overcome challenges related to their business or, where necessary, supporting them with other issues such as housing, benefits or childcare by signposting them to other services and sources of support, both within The Prince’s Trust and externally. • Helping them to identify alternative goals if their business ceases to trade. How much time do I need to give? As a Business Mentor you’ll ideally commit to support a Prince’s Trust supported business for around four to six hours per month for a maximum of three years, depending on the development of the business. You will receive training and support to carry out your role at times to suit you. One of our mentors; John Murray, Portfolio Manager at Natwest, said, “I have really enjoyed the experience of becoming a business mentor for The Prince’s Trust. It has given me a greater

understanding of the challenges faced by startup businesses and exposure to issues they can encounter around intellectual property rights, contract law and promoting businesses to the local market and online. I have gained great satisfaction with helping to write business plans, goal setting and providing advice on how to pitch for new business. I find that sharing your knowledge with a young person, is continually rewarding and I get the greatest satisfaction from seeing the businesses I support grow. I would recommend becoming a business mentor to anyone in the Dorset area who would be keen to add value to the development of a local young person’s new business.” Thanks to the European funding, The Prince's Trust’s Enterprise programme is FREE, and supports young people to explore and test their business idea and launch their business within a safe environment, or, to move into education, training or employment. Young people who do not have the expertise to start a business by themselves; or who lack the funds or the confidence – are encouraged to apply.

For those that continue on the programme, there is mentoring support to produce a business plan and a cashflow forecast. Start-up funding can also be requested in the form of a Start-up loan. Our 4-day business courses are delivered at Barclays House in Poole, courtesy of Barclays. Mentors for both Business and Progression support are currently being sought in Poole, Bournemouth, Blandford, Dorchester, Weymouth and Salisbury.

It has given me a greater understanding of the challenges faced by start-up businesses and exposure to issues they can encounter around intellectual property rights, contract law and promoting businesses to the local market and online.

On our FREE 4-day courses, we explore and discuss all aspects of being self-employed – providing a platform to start market research and test the viability of the business idea. The Enterprise programme is for people who: • Are interested in setting up a business • Are aged 18-30 • Are unemployed or working less than 16 hours a week Will it Work grants can help young people test their products or services in the market. Careful research, with the support of Business Mentors, helps young people on our programme to tailor their business idea to the market, and can provide the evidence needed to move forward with confidence. Equally, it can provide the evidence needed to seek investment.

Contact us If you’re interested in becoming a Business or Progression Mentor, or would like any information, please contact Ginette Boyd on: 07808 717469 or email: ginette.boyd@princes-trust.org.uk For further information, check out our website: www.princes-trust.org.uk/enterprise

Prince’s Trust Backed Businesses Set up in Dorset Take a look at the wide range of businesses that have started up in Dorset through The Prince’s Trust Enterprise programme:

Dom’s I.T (launched in September 2014) Set up by Dominic Richards, aged 25, from Poole “Before I got involved with The Prince’s Trust I was looking for work, I hadn’t worked for six months. I was also diagnosed with autism and coming to terms with what having this condition meant,” says Dominic. “I was unhappy and frustrated at that point of my life. If I hadn’t have got involved with The Prince’s Trust I’m not sure where I would be now. School was a very rocky time for me. I left at 14 and was bullied all the time. I left school without any qualifications. I was worried about bookkeeping mainly, making sure the finances were balanced and I was so surprised how simple it was. I’m now a computer technician and carry out computer repairs. I have regular clients and have worked with over 30 other clients throughout the last year and have been building my business gradually.” “I would not have been able to achieve what I have without the support of the programme. Self- employment has allowed me to get around certain barriers and I love being my own boss.” dom@doms-it.co.uk

Big Love From Bournemouth (currently testing the market) Set up by Adele Cleaver, aged 28, from Bournemouth. Adele tells us her story, “I attended an Explore Enterprise course in February 2015, which was packed full of useful information and at the end of the week, I was raring to go and dived into writing my business plan. Nine weeks later I am about to launch with eight designs and another twelve in the pipeline. I have new ideas almost every day!" “For the last 5 years I have been struggling with waves of anxiety and depression; launching my own business with The Prince’s Trust has helped me to regain confidence and self-belief, discover new networks of creative start-ups in Dorset and learn lots of invaluable information from all the mentors and experts that volunteer to help us." “The Prince’s Trust has generously awarded me a Will It Work grant of £196 so that I can trial my products at Pop Up Poole on Poole High Street and other local events.” www.biglovefrombournemouth.co.uk @biglovefrombmth #biglovefrombournemouth

Inspiring Young Lives

Cosy Services (launched in September 2012) Set up by Jay Spetch, aged 26, from Bournemouth Cosy Services is a commercial and residential gutter cleaning company in Bournemouth. The company uses high- tech equipment that allows gutters to be vacuumed out from ground level all the way up to five storeys, with installed video camera for accurate and swift assessments. Jay Spetch, Company Director, says: “Three years ago, I discovered this new mechanism and could see it would eliminate the need for expensive cherry-pickers or scaffolding, but I could not see how I could purchase the van or the equipment, or even begin to make a business. Someone told me about The Prince’s Trust and I spent several months on the Enterprise programme – learning about cash flows, market research and sourcing additional funding. After launching, I continued to receive regular and valuable business mentoring for 18 months - and my company now employs additional staff, and has extended its range further into Dorset.” In 2013, Jay was selected to be a Prince’s Trust Young Ambassador, and continues to support The Trust in Dorset. www.cosyservices.co.uk

princes-trust.org.uk

News

Talking Business with Transcend Marketing

Why did you choose to start Transcend? My business partner, Mischa, and myself have both come from a digital marketing background but in different contexts. Mischa has many years experience working in key roles within successful digital marketing agencies, and my experience has been gained in in-house marketing management positions within small start-up and FTSE 100 businesses. By creating Transcend, we were able to combine our different experiences and passion for digital marketing to offer services we really felt there was a demand for. My previous in-house experience gave me the opportunity to work with many different agencies on some significant projects and see first hand from a client’s perspective what worked and what didn’t. Likewise, Mischa has had the same opportunity but from the agency side of the coin, working with some large international brands as well as smaller emerging businesses. Yes, there are many digital marketing agencies offering similar services out there, but we believe the way in which they are delivered and the results we achieve for our clients are our crucial differentiating factors. What services do you provide? We help businesses of all shapes and sizes get found online and generate more business from their website. Services include website design and development, search engine marketing, social and content marketing as well as digital marketing consultancy. Bournemouth is said to be the fastest growing digital economy in the UK. How has this aided or hindered your business? We’re really proud to be part of Bournemouth’s digital community, and the fact that it is gaining a reputation nationally as the fastest growing digital economy is a huge achievement, which certainly helps raise our profile outside the town. There’s a real hotbed of creative talent here, so we’ve been able to forge a great team and

[...] that’s why we invest a lot of time in getting to know our client’s businesses right from the start. We’re not ‘yes men’ either – we take a consultative approach, aren’t afraid to ask questions and always give clients our honest opinion.

partnerships in order to offer a range of high quality, bespoke digital marketing services. What would you say makes you business unique? As our name suggests, we go above and beyond for our clients – both in terms of standard of service and delivering effective, measurable results. Only by understanding our client’s business objectives and target customers can we truly deliver top results - that’s why we invest a lot of time in getting to know our client’s businesses right from the start. We’re not ‘yes men’ either – we take a consultative approach, aren’t afraid to ask questions and always give clients our honest opinion. How is the digital marketing industry evolving? It is becoming crucial for businesses to invest in online customer experience. This includes things like making sure your website works on mobile devices (over 80% of internet users now use these to view websites), ensuring website content is structured logically so visitors can find relevant content quickly and making sure the pages load quickly. With so many new internetbased businesses popping up on a daily basis and so much choice it can be overwhelming for customers, who are becoming increasingly time poor. Making customer’s decisions as simple as possible helps us create and maintain our competitive advantage.

Google has even updated its ranking algorithm to favour websites that are mobile friendly and have good engagement rates, so customer experience now plays an important part of attracting visitors to your website as well as helping convert them into a customer once they get there. The potential of ‘big data’ for businesses is only just starting to be realised, in the future it will become common practice to personalise customer experiences and marketing campaigns by using information about their attitudes, behaviours, interests as well as the recency and frequency of particular activities they take part in. What have been Transcend’s greatest achievements to date? Helping our clients grow by generating more business from online marketing activities. We’ve built up a good base of customers from Bournemouth and beyond including; University of Surrey, Seelogic, Simply Pleasure and Tep Wireless who we regularly work with. We have also recently won some exciting web projects, including a user experience project for Kohler UPS and a development project for an alliance of some of the world’s largest mobile network operators.

For more information contact: www.transcend-marketing.co.uk hello@transcend-marketing.co.uk 01202 313195

News

Double Award win for Dorset firm At South West ECO Awards

In particular, H2Eco won a Highly Commended award for the “Regional Project of the Year”, for their innovative and ground breaking project in association with Buchan Estates which saw the pioneering use of a military-spec drone to survey a difficult-to-access building for the installation of solar panels. They were up against the likes of major industry players such as British Gas in this category.

We are just thrilled to have been recognised for our work in the South West. We, as a company are hugely passionate about this industry and so to be recognised in multiple categories is such an honour. We appreciate the amazing feedback from the judges and we’ll work even harder now to continue to bring renewable energy options to both domestic and commercial properties across the South West.

H2Eco have emerged from upon hundreds of renewables companies across the South West and have won two awards at the prestigious South West Green Deal and Eco Awards.

solar panels. They were up against the likes of major industry players such as British Gas in this prestigious category.

The South West Green Deal and Eco Awards are among the South West’s most prestigious awards for those within the renewable and green energy industries – and took place this year at the Mercure Southgate Hotel in Exeter on 4th March. One of Dorset’s leading ecoenergy experts, H2Eco, have won two highly competitive awards in both the Regional Project of the Year and Regional RHI (Renewable Heat Incentive) Installer of the Year categories.

Collecting the award were Directors of H2Eco, Mike and Julie Stephenson. Mr Stephenson commented on his company’s success: “We are just thrilled to have been recognised for our work in the South West. We, as a company are hugely passionate about this industry and so to be recognised in multiple categories is such an honour. We appreciate the amazing feedback from the judges and we’ll work even harder now to continue to bring renewable energy options to both domestic and commercial properties across the South West.”

H2Eco are Dorset’s leading eco-energy experts and are now officially among the South West’s best renewable energy companies. For more information visit: www.h2-eco.com.

£500,000 milestone smashed By Outset, Bournemouth

A low, manageable interest rate means that setting up in business can become a reality for people who may never have considered going self-employed possible before. We work with them supporting their planning including financial forecasting, to ensure the application process is relatively painless and straightforward.

Outset Bournemouth have passed the amazing landmark of securing £500,000 of capital for local entrepreneurs wanting to set up their own business. More than 40 loans have been approved through the Government Start up Loans (Sulco) and Bournemouth Community Finance Initiative (BCFI) in particular.

We work with them supporting their planning including financial forecasting, to ensure the application process is relatively painless and straightforward. The Outset team work with clients to takes the mystery out of money, helps them create effective budgets and prepares them to start trading profitably and sustainably.”

A wonderfully diverse range of businesses have benefitted from a sound design & audio postproduction services provider through carpet cleaning, to the launch of a pilot “rotisserie chicken” franchise. The average loan is for just over £12,000 and businesses can use them to buy stock, equipment or a marketing budget to fund those crucial first months.

Ahmed and Eszter Sabik were awarded a SULCo Loan to start “MeditArabia”, an Arabic and Mediterranean specialist food shop in Bournemouth. They are using the funds to buy stock, produce marketing materials and promote the launch of the shop. “The Outset Team supported us all the way in a down to earth way that helped us feel confident that our business would work and that we could secure the additional finance we needed to make our dream a reality,” said Ahmed.

Mike Slaughter, Outset Finance Advisor, explained: “A low, manageable interest rate means that setting up in business can become a reality for people who may never have considered going self-employed possible before.

With the aid of a Bournemouth Community Finance Initiative loan – it has been made

possible for Lucy and Richie Wood to buy stock for “Shorties Designs”, an online t-shirts, cards and hoodies design shop. “We received amazing support from Outset through their Introduction to Enterprise and Business Start-Up programmes,” explains Lucy. “Working with the team at Outset gave me the confidence in my business to understand that it is not only financially viable but will also be completely sustainable.” To find out more about Outset and the wide range of support they offer, call 0800 7560 811 or visit www.outsetbournemouth.co.uk for further information.

For more information, contact: Liz Gordon, PR & Communications Specialist, Outset Bournemouth 07702 808 137 liz.gordon@outsetbournemouth.co.uk

News

'Home Safely' Dementia Bracelets Launched at AFC Bournemouth

AFC Bournemouth Stadium was the venue for the launch of a new and innovative scheme which a group of social care organisations have been working on together to provide essential support for people with dementia and memory problems, in the form of a ‘Home Safely’ bracelet. A diverse mix of businesses, councillors, council staff, The Mayor of Bournemouth, charities, AFC Bournemouth staff, carers of people with dementia and people with dementia came together to celebrate the launch of the ‘Home Safely’ bracelets at the Goldsands Stadium. The unique bracelet ensures that people with dementia who might go wandering or get lost will be easily identifiable if they are wearing the bracelet. Carers of people with dementia are being encouraged to join the scheme giving their name, address and contact details and the name and home address of the person with dementia. The details are then held on a database and each individual with dementia is allocated a unique pin number. The ‘Home Safely’ bracelets looks like a watch strap and can be adjusted to fit the wearer but is not removable by the wearer and is engraved with the 24 hour care line telephone number and the individual’s pin number. Facilitated by Jeff Russell CEO of Poole based Prama Care Uk, in a unique partnership combining the voluntary sector, local authorities and local businesses, the Borough of Poole, Dorset County Council, Bournemouth Borough Council and Dorset Police came up with this solution after Police data recorded alarming statistics which showed that in a period of just one year some 163 incidents of ‘wanderers’ were recorded. However, it is a known fact that there are many more incidents that are not reported to the police and are thus not recorded.

dementia and that wandering off is something that often happens as the disease progresses. The ‘Home Safely’ bracelet is a simple solution that will give families peace of mind and will impact positively on their lives.”

Debbie Hyde, Carers Joint Commissioning Manager for Bournemouth Borough Council and the Borough of Poole advised, “We know that carers worry about losing the person with

Debbie continued, “We looked for a local company that would be interested in financially supporting this initiative. Poole based Coleman Insurance Brokers were delighted to come on

board and support and fundraise for us in order that this scheme became a financial reality.” Coleman Director, Peter Moody, enthused “Coleman was more than willing to support and to help out with this incredibly worthwhile and practical ‘Home Safely’ bracelet initiative. We managed to secure in excess of £6,000 of funding from associates, local businesses, Dorset POPPS and Care South. We are thrilled at the generosity that has been shown.”

We looked for a local company that would be interested in financially supporting this initiative. Poole based Coleman Insurance Brokers were delighted to come on board and support and fundraise for us in order that this scheme became a financial reality.

Steve Cuss, Head of Community Sports Trust for AFC Bournemouth said, “We are delighted to host this launch today. Dementia forms a big part of the community work that AFC Bournemouth does and each week we visit a different care home to engage with people with dementia and stimulate conversation with them. We regularly play armchair football with them and share old photos from AFC Bournemouth’s past.”

The ‘Home Safely’ bracelet scheme is looking for continuing sponsorship in order to make it available to an increasing number of people in Dorset who have dementia. Anyone interested in supporting is asked to contact Peter Moody at Coleman Insurance Brokers: peter.moody@colemaninsurance.co.uk

Anyone wishing to access the service and acquire a ‘Home Safely’ bracelet is urged to contact the Adult Social Services Department at their local Council and quote ‘Home Safely’.

News

The Power Of Networking Update By Adam Dickson

Time moves on and events gather momentum. My screenplay – based on a real-life murder case from 1946 – has now been rewritten many times and currently sits in a drawer awaiting the next edit.

Time moves on and events gather momentum. My screenplay – based on a real-life murder case from 1946 – has now been rewritten many times and currently sits in a drawer awaiting the next edit. Finance facilitator, Martin Spooner - who had been recommended to me by a BCTC member - has been involved with the project from the outset. In February, we registered ‘West Cliff Productions Limited’, a film company set up to attract investors and, of course, the all important cast and crew as we move towards Production. As Bournemouth is the film’s location, we hope to attract local investment, as well as interest in the project from further afield. Networking is key strategy to success in any venture. At BH Banter, I met David and Lynn Coleman, of D&L Strategies Ltd, who very kindly introduced me to Phundee, a dynamic and innovative crowdfunding platform set up specifically for the Arts sector. Now comes the Phun part! Convincing people to part with their hard-earned capital and invest in a movie that’s yet to be made.

Attracting funding is an art form in itself. Aside from a great product, you need an excellent pitch and a targeted social media campaign – not to forget the dedicated team of professionals all working together with the same aim. BCTC has been extremely helpful in providing support and encouragement, and introductions to many influential people. Each step increases my confidence, not only in the project itself, but in the enthusiasm of those around me. A big thanks to the BCTC team and the good folk at BH Banter who’ve helped make it all happen. I’m inspired. I hope you will be too.

For more information contact: www.adamdickson.co.uk

The Working Woman’s Oscars Now Open! Nominations to find the brightest female business stars from across Dorset have been launched as part of a dazzling evening at Play Golf Bournemouth.

In our sixth year, we are looking forward to seeing even more inspirational businesswomen celebrated for their incredible achievements and contributions to the local business and wider community. There are now more categories than ever before, meaning even more success stories to share and celebrate.

The event was a resounding success and marks the sixth year of the annual Awards, dubbed by Channel 4 as the working woman’s “Oscars”.

On Tuesday 31st March 2015 Dorset Venus Awards held its annual Nominations Launch Party at Play Golf (previously Iford Golf Centre) in Bournemouth. The event was a resounding success and marks the sixth year of the annual Awards, dubbed by Channel 4 as the working woman’s “Oscars”. With delicious canapés and fabulous entertainment from talented singer, Becky Lee Clarke, the night was attended by figures from across Dorset’s female business elite and the wider business community, to celebrate what has become a special event in the regional business calendar. The evening was also host to a number of motivating speeches from the Sponsors of this

year’s awards, past winners - Joanna Kane and Samantha Acton, and The Deputy Mayor of Bournemouth, Councillor Dr. Rodney Cooper, accompanied by his wife Elaine Cooper. Each provided a personal insight into the awards, whilst also emphasising the importance of the prestigious awards in recognising the inspirational and hard-working business women of Dorset and the wider UK, and their valuable contribution to the economy.

Nominations officially opened on Tuesday 31st March and members of the public are invited to nominate their favourite local business women via the Venus Awards website at: www.venusawards.co.uk/dorset Nominations close on Thursday 28th May 2015.

This year’s awards sponsors include; Breeze Volkswagen, Play Golf Bournemouth, Dutton Gregory, Tigerlilly Nails, Bournemouth University, Desixn Digital, Stewarts Garden Centre, Heart FM, Rubicon, Bournemouth Daily Echo, Mouchel, Gem of England, Exterion Media, Enhanced and Darren Northeast PR. Tara Howard, founder of the Venus Awards said of the Venus Awards / nominations launch event: “In our sixth year, we are looking forward to seeing even more inspirational businesswomen celebrated for their incredible achievements and contributions to the local business and wider community. There are now more categories than ever before, meaning even more success stories to share and celebrate.”

To ﬁnd out more, or to arrange an interview, please contact Darren Northeast: 01202 676762 pr@darrennortheast.co.uk.

News

Westbourne A Thriving Coastal Village Westbourne Village was the venue of the most recent BCTC ‘On the Road’ business networking event – hosted by the Westbourne Trader’s Association.

Westbourne is a fashionable and popular residential and shopping area of Bournemouth – located between Branksome Park, Poole and the centre of Bournemouth. The thriving village is proud to boast a huge range of independent and unique businesses and shoppers can be assured of many opportunities to grab a coffee or drink in the numerous cafes, bars and restaurants. The Westbourne Traders Association (WTA) is one of the longest established trading associations in Bournemouth with a history dating back to circa 1936. The WTA prides itself on supporting local businesses and improving the commercial environment. Westbourne promotes itself under the name of ‘Discover Westbourne’ and the tag line of ‘Love Westbourne.’ The ‘On the Road’ event, which was held in the Our Immaculate Lady Catholic Church attracted

27 stands and many visitors. Steve Taylor, WTA president and Director of Fab Frocks Occasion Wear enthused, “It was great to welcome BCTC to Westbourne. There was a real buzz at the event with many businesses making new and interesting connections and there were lots of interesting conversations and discussions held.” There is a different marketing theme most months in Westbourne which is run by the WTA and funded by the Westbourne Coastal BID business. Following on from the hugely successful Christmas Festival – Westbourne has enjoyed the ‘Love Westbourne’ Valentines competition run throughout February. Then in March launched the Random Acts of Kindness (RAK) initiative which attracted extremely high levels of interest and participation from local businesses, churches, schools, local residents and shoppers. The RAK theme achieved

excellent exposure in the local and regional press, was shared widely on social media and was even discussed on national radio on the Simon Mayo Show on BBC Radio 2! The theme in April was “Look Good, Feel Good", with the aim of helping shoppers to get set for the spring and summer months. In June Westbourne will be promoting itself as a dining destination with further details to follow. If you are interested in joining or supporting the Westbourne Trader’s Association please visit or contact us at: www.discoverwestbourne.co.uk www.facebook.com/discoverwestbourne WTA President – Steve Taylor wba@discoverwestbourne.co.uk

BCTC on the Road Next stop, Boscombe & Pokesdown BCTC on the Road is a free event to exhibit at and attend so is a fantastic promotional opportunity for businesses.

The next BCTC on the Road event is planned for June 2015 and will provide Boscombe and Pokesdown traders the opportunity to promote their business and local area to the wider business community of Bournemouth.

The recently held Westbourne BCTC on the Road was a great success with a new range of exhibitors presenting on the evening. The event, hosted by Westbourne Traders Association and their Chair, Steve Taylor, welcomed over 25 exhibitors on the night, plus a wealth of Chamber

members and non-members interested in discovering what Westbourne has to offer, and they were not disappointed. The next BCTC on the Road event is planned for June 2015 and will provide Boscombe and Pokesdown traders the opportunity to promote their business and local area to the wider business community of Bournemouth. Full details of the event will be confirmed over the coming weeks so please keep an eye on our website events page for further information. As always, the event will be open to both members and non-members of the Bournemouth Chamber, and provides the perfect way to meet like-minded business people, in an informal early evening environment. Local businesses from Boscombe and Pokesdown, alongside traders from all other

trading districts are encouraged to showcase their business offerings, using their promotional materials in a designated area of the venue. BCTC on the Road is a free event to exhibit at and attend so is a fantastic promotional opportunity for businesses. Peter Matthews, President of the Bournemouth Chamber commented, “As always, the BCTC on the Road event in Westbourne saw a good turn out with plenty of new businesses exhibiting on the night. We are already looking forward to the next “On the Road” in Boscombe and Pokesdown in June and look forward to seeing both old and new businesses attend and exhibit.” For more information regarding the next BCTC on the Road event contact or visit us at: execoﬃcer@bournemouthchamber.org.uk www.bournemouthchamber.org.uk/events

News

Coleman Marine Living and Breathing the Marine Industry Coleman Marine Insurance Brokers are enjoying their stunning new waterside premises on Poole Quay

We have been involved with the marine sector for many years and to this day we provide insurance for some of the most iconic yacht brands including Sunseeker, Princess, Fairline, Broom and many more.

Coleman has relocated its Marine Division in order that the close knit team of staff are working alongside their marine clients. Joint Managing Director at Coleman, Steve Risk, enthused, "We are absolutely thrilled with our new site. There is nothing more inspiring than to look out from the office window towards the sea and view the boats and yachts that we insure. It makes us feel connected with our industry and clients. It's great to have the visibility and profile too in order that our existing and potential clients know that we are here and available to help, particularly in the event of an incident which may lead to a claim. That's where we come into our own: working with our Clients throughout what can be challenging circumstances and managing the entire claim process on their behalf." Coleman is proud to include some leading names from the marine industry as its clients and works with, among others, Sunseeker London, Sunseeker Poole, The RNLI, Williams Performance Tenders, Complete Marine Freight, Salterns Marina Group, Dean & Reddyhoff and Peters & May Limited. Steve Risk added 'We have been involved with the marine sector for many years and to this day we provide insurance for some of the most iconic yacht brands including Sunseeker, Princess, Fairline, Broom and many more. Our marine expertise covers the entire marine sector,

from privately owned yachts to commercial wind farm sector boats. We work with some of the most prestigious marinas along the South Coast and on an annual basis arrange insurance for in excess of 300 yachts and motor yachts whilst being shipped â&#x20AC;&#x201C; this success has been created by expertise, an understanding of the marine sector and sheer hard work and most importantly listening to our Clients and understanding their specific needs." The office move has been made in order to facilitate Coleman's continued growth and increase its business footprint in the Poole and Bournemouth area. Coleman's Commercial Insurance Division continues its success from their Cabot Lane head office in Poole. Established in Poole in 1928, Coleman has grown to become one of the UK's longest established, truly independent insurance brokers now employing staff across the south-coast from Poole to Exeter and Southampton.

Coleman Insurance Brokers cover a large range of sectors locally, nationally and globally, providing insurance services for a multitude of Business sectors, Non Marine, Marine and Private Clients alike.

We are absolutely thrilled with our new site. There is nothing more inspiring than to look out from the office window towards the sea and view the boats and yachts that we insure. It makes us feel really connected with our industry and clients.

For more information contact: www.thecolemangroup.co.uk

GM of the Hallmark Hotel & Chairman of the Bournemouth Coastal BiD Paul Clarke has been appointed GM of the Hallmark Hotel Bournemouth and Chairman of the Bournemouth Coastal BiD

his most recent role as GM at the Bournemouth East Cliff Hotel, just a short cliff jump from his new residence. Paul has explained that ‘The main experience that stood me in good stead, was working at the Dormy Hotel as a trainee manager for two very hard years, starting on pot wash and working in all departments until I became a Duty Manager. I have worked my way up and I think it’s important to understand how every part of a hotel works, whether that’s the basics of a kitchen or the more complex work of running an entire hotel with a dedicated team, as a General Manager.’ Paul’s accolades also include his recent achievement of reaching the shortlist for Dorset Employee of the Year in 2014 at the Dorset Tourism Awards.

Paul Clarke is thrilled to accept the position of GM of the Hallmark Hotel Bournemouth, alongside his selection as newly elected Chair of the Bournemouth Coastal BID. After 5 years as a member of the Bournemouth Accommodation and Hotel Association (BAHA), with the past 2 years spent as one of the youngest elected Chairs of the Association, it is obvious that Paul’s knowledge of the hospitality industry and Bournemouth are an invaluable asset both to the local community and Hallmark Hotels. Paul brings over 25 years of experience and passion built through a career in the hospitality industry to his new role at the Hallmark Hotel Bournemouth, owned by Topland Hotels. He began in the industry at 16 as a chef at the New Forest Hotel in Ashurst, followed by two tough years at the Dormy Hotel, first as a pot washer before being internally promoted at 21 to a key member of the opening team at the newly built five-star Grand Harbour Hotel at Southampton. Paul then moved on to jobs at the Royal Bath, as well as Deputy Manager with Handpicked Hotels, MacDonald Hotels and De Vere Hotels. Following this, he established himself locally in

Paul was internally promoted to his role at Hallmark, with the aim of getting the hotel back on the map, and to grow its reputation as a hotel of choice in Bournemouth. Paul has said of his aims, he wishes ‘To re-establish the Hallmark Bournemouth as a quality four star hotel at the heart of the business community, all the while supporting charities and being a keen supporter of town events therefore making it “more eventful”.’ Of his Chairmanship Paul believes that it is very well known that if you want to create business for yourself and ultimately for your town to work, you need to be an ambassador, which can be demonstrated through supporting events, charities and schools as well as the business community, which is easily achieved through spending time with these stakeholders and making use of each other’s strengths. Paul’s role as BAHA Chairman actively created this over the past two years. He has said that ‘Now that I have stepped down as Chair of BAHA, I will continue this work in my new role as chair of the coastal BID and hope to support the community, bringing even better value and increased business to the levy payer.

The main experience that stood me in good stead, was working at the Dormy Hotel as a trainee manager for two very hard years, starting on pot wash and working in all departments until I became a Duty Manager. I have worked my way up and I think it’s important to understand how every part of a hotel works, whether that’s the basics of a kitchen or the more complex work of running an entire hotel with a dedicated team, as a General Manager.

Paul believes that his success can be attributed to hard work and a belief that you should ‘Never assume anything and fully understand every requirement and issue that needs to be dealt with. You should remain passionate, and aim to give every guest a unique service that they won’t have anywhere else.’ The 83-bedroom Hallmark Hotel Bournemouth, boasts a stylish Brasserie & Wine Bar, 5 contemporary meeting rooms catering for up to 250 delegates, whether for a business meeting or special events such as Weddings. Alongside this the Hotel has a Health Club & Spa, with 5 beauty treatment rooms, including 12m indoor pool, 3 spa pools, gym, sauna and steam room, Jacuzzi and aromatherapy cave. The Hotel offers an array of options for Business and Leisure guests alike. For more information contact: @hallmarkhotels www.hallmarkhotels.co.uk Reservations: 01202 751 000 bournemouth.reservations@hallmarkhotels.co.uk

News

BCTC Show Support at the Mayor’s Charity Ball The Mayor of Bournemouth’s main fundraising event, the Charity Ball, was recently held at The Pavilion Ballroom, where various members of the BCTC attended in support.

It was an honour to attend this event as Bournemouth Chamber of Trade and Commerce President and represent our chamber. The evening was for a great cause and I believe it is important we keep working closely with the Worshipful Mayor of Bournemouth and continue to give our support wherever we can.

In what was a dazzling evening of entertainment, the Mayor of Bournemouth’s annual Charity Ball, returned to the grand Pavilion Ballroom on the 11th of April. Guests wore their best evening wear and enjoyed a fantastic three course meal, whilst all proceeds from the event went towards the Mayor’s Charity Appeal supporting the Amelia-Grace Rainbow Fund, Bournemouth Leukaemia Fund, Bournemouth Male Voice Choir, Bournemouth YMCA and the Special Olympics (Bournemouth & District). As has become customary for Bournemouth Chamber of Trade and Commerce, several members of the chamber attended the event in a show of support to the Mayor, including new BCTC President, Peter Matthews, for whom this was his first official event with the Mayor.

Commenting on the event, Bournemouth Chamber of Trade and Commerce President, Peter Matthews, has said: “It was an honour to attend this event as Bournemouth Chamber of Trade and Commerce President and represent our chamber. The evening was for a great cause and I believe it is important we keep working closely with the Worshipful Mayor of Bournemouth and continue to give our support wherever we can.” For more information on the Bournemouth Chamber of Trade and Commerce visit: www.bournemouthchamber.org.uk

Faces in Places BCTC AGM & Presidents Dinner, The Connaught Hotel, Bournemouth

01 02 03 04

Peter Matthews, Martin Davies, Mandy Payne 2015 BCTC Executive Board David Scott BCTC Past President, Jill Coombes, Tony Walker Dorothy Brown, Chris Shepherd

05 06 07

Efe Ohwofasa, Mark & Julia Gracey, Paul Thompson Mayor of Bmth Cllr Chris Mayne, June Matthew Mayoress Peter Matthews BCTC President, MP Connor Burns, Mandy Payne BCTC Immediate Past President Peter Matthews President BCTC

09 10 11 12

Presidents Dinner Mandy Payne Immediate Past President Rob Mitchell DCCI President, Mayor of Bmth Cllr Chris Mayne, Efe Ohwofasa Stephen Brock, Mandy Payne Immediate Past President, Mark Ellis Tim Seward and Ali Burridge

News

Faces in Places BCTC on the Road, Westbourne

01 02 03

Alison Smith Red Sails Homecare James Carter, Benjamin Promitzer, Ian Turner Amica Robert Habbitts and Charlotte Pottinger Horsey Lightly Fynn

04 05 06

Martyn Brown Digital Marketing Bugle BCTC On The Road Westbourne Sean Leddy and Steen Stones UK Charity Rowers, Hazel Hatch Wessex Cancer Trust

07 08 09

Eoin McDowell, Hannah Wilson & Nathan Diamond Badger and Bumble Melanie Mogford Beach & Body Steve Taylor President of Westbourne Traders Assoc, Kate Shaw KTPR

Faces in Places BH Banter, The Miramar Hotel, Bournemouth

01 02 03

Mandy Payne BCTC President, Peter Matthews BCTC Vice President Paul Thompson Southern Despatch, Karen Yea & Richard Barton Sembcorp Richard & Carole Winterbourne UK Women Magazine

04 05 06

Mike Potter HJS Essentia, Paul Kinvig Dale Carnegie Paulina Breeze & Electra Lamaj Vemma Rob Tanner Bespoke 4 Business, Mark Gracey Flavourfy

News

New Members See who is part of the Chamber

Felix Howald Central Switzerland Chamber Michelle Lewis Harvest Fine Foods 01202 470444 m.lewis@harvest.lls.com www.harvertfinefoods.co.uk Trevor Henstridge Tesco Stores Ltd - Kinson 01202 509460 4423@uk.tesco.com www.tesco.com Nick Maites Nick Maites Consulting 07414 231339 nick_maites@hotmail.com Richard Ayres Marie Curie Cancer Care 01884 703537 richardayres4017@virginmedia.com www.mariecurie.org.uk Richard Absalom RA Psychotherapy and Counselling 07920 513847 ratherapy@yahoo.co.uk www.ra-therapy.co.uk H Chandegra JHC Properties Ltd 01202 291112 lloydshotels@btconnect.com David Collins &store 01202 432002 info@andtea.co.uk www.andtea.co.uk

Gary Owen Minimise Energy Ltd 07912 788123 gary.owen@minimiseenergy.com www.minimiseenergy.com

Yasir Derwish Precision Paperwork Ltd 07900 995252 yasir@precisionpaperwork.co.uk www.precisionpaperwork.co.uk

Ilker Beyaz Interex International 01202 381771 ilker@interexuk.com www.interexuk.com

Martin Regan Vizz Media 01202 677657 martin@vizzmedia.co.uk www.vizzwifi.co.uk

Blake Hawksworth The LUX Company 07528 895304 blake@thelux.company thelux.company

Angela Fletcher Rock Recruitment Specialists 01202 478741 angela.fletcher@rockrecruitment.co.uk www.rockrecruitment.co.uk

John Carratt SeeInside.co.uk 07974 409158 john@seeinside.co.uk www.seeinside.co.uk

Emma Waas Transcend Marketing Ltd 07525 262861 emma.waas@transcend-marketing.co.uk www.transcend-markteing.co.uk

Peter Hann Techclean Services Wessex 01202 795998 wessex@techclean.co.uk www.techclean.co.uk

Mike Meade 360VoucherCodes 01202 862794 info@360vouchercodes.co.uk www.360VoucherCodes.co.uk

Rob Sowden Government Grant & Tax Consultants 07732 627085 Rob.Sowden@ggtc.co.uk www.ggtc.co.uk Elaine Sullman Cook 01202 765560 elaine.sullman@yahoo.co.uk www.cookfood.net Roger & Sally Harvey AOK Rucksack Appeal 01202 300982 aokrucksackappeal@gmail.com www.aokrucksackappeal.org.uk Matt Deane Guide Dogs 07729 107896 mattdeane@hotmail.com www.guidedogs.org.uk Carol Page Sweet Treats 01202 280096 carol.page4@icloud.com

To become a member you can join and pay online at www.bournemouthchamber.org.uk or complete the form, on page 8, detach and send with your payment to: Bournemouth Chamber of Trade and Commerce, Argyll House, 158 Richmond Park Road, BH8 8TW.

Membership fees (fees are based on the number of employees) 1-5 members £75

6-25 members £95

26-99 members £135

10+ members £195

Chamber Patrons

Margaret, 75, living with cancer My day didn’t start too well. Everything had got on top of me and I felt really low. When I called the Macmillan Support Line, I didn’t know where to start. But somehow they helped me find the words. Just talking honestly about how I felt was such a relief. Now I don't have to cope with the bad days on my own. For cancer support at home, over the phone, call the Macmillan Support Line free

0808 808 00 00 (Monday to Friday, 9am–8pm)

macmillan.org.uk Macmillan Cancer Support, registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604).

News

What’s On Make a date in your business diary

Chris Mower The Legal Brokerage IFA'S, Simon Head Head & Wheble Funeral Directors, Paul Stacey Tenants Dream Ltd

May

Tuesday 5th May BH Banter Call in for a drink on the way home and make the most of this informal monthly gathering. Miramar Hotel 6:00pm – 8:00pm Free Wednesday 06th May Business Essentials Ways in which you can maximise performance from your employees and yourself. Bournemouth & Poole College 4:00pm – 6:00pm Free Tuesday 12th May AFC Breakfast With the last AFC Business breakfast being a sell out, this is sure to be another great networking opportunity. Goldsands Stadium 07:30am Free

Peter Lunn Cracking Media, Michelle Petersen & Amy Leung Frettens Solicitors, Ian Duffy Herbalife

June

Thursday 21st May Beales Breakfast Work the room with your business cards as much or as little as you like. You'll be surprised what contacts you can make. Beales Department Store 07:30am Free Thursday 28th May BH on the GO Your free quarterly lunchtime networking event. Basepoint Bournemouth 12:00 – 2:00 pm Free Thursday 28th May Free Wine Tasting Evening Taste wines from their award winning range hosted by Enjoy Discovering Wine’s Erica Dent Marks & Spencer, Castlepoint 6:00pm – 7:30pm Free

Monday 1st June BH Banter Call in for a drink on the way home and make the most of this informal monthly gathering. Miramar Hotel 6:00pm – 8:00pm Free Tuesday 02nd June Bank of England – Inflation Report Briefings Farnham Maltings 7:30pm – 9:30pm Free Thursday 11th June AFC Canapés and Wine Meet with other business men and women in a relaxed and friendly environment on what we hope will be a lovely spring evening Goldsands Stadium 5:30pm Free

Thursday 11th June YMCA Golf Day A bacon bap, 18 holes and a two course meal. Bulbury Woods Golf Course 9:00am tee off £149 per team of four Wednesday 17th June Business Owner Peer Boards Come along to find out more about The Boardroom Peer Boards, meet other local business owners, and experience a live demonstration of a peer board in action. Days Hotel 8:15pm – 10:00pm Free Thursday 18th June Beales Breakfast Work the room with your business cards and make contacts. Beales Department Store 7:30am Free

BUSINESS dRIVE

Fleet solutions to get your business moving EFFIcIENT cARS, EFFIcIENT FINANcE, gREAT BUSINESS SENSE gIVINg SIgNIFIcANT SAVINgS FOR YOUR LOcAL BUSINESS! FREE

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Aygo 1.0 Petrol 5 dr X-Play Hatchback

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MONTH

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MONTH

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PROTEcTION PAck

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MONTH

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MONTH

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BOOk A WESTOVER TOYOTA BUSINESS TEST dRIVE – cONTAcT IAN MELLETT TOdAY WESTOVER TOYOTA BOURNEMOUTH 516 Wallisdown Road, Bournemouth Tel: 01202 023029 Mobile: 07525 233845

WESTOVER TOYOTA SALISBURY Brunel Road, Churchfields, Salisbury Tel: 01722 448826

Committed to quality

Visit westovergroup.toyota.co.uk on your mobile, PC or tablet

since 1923

*Contract Hire offer available to business users only on model shown when ordered, registered and financed through Toyota Financial Services, KT18 5UZ on a 3 year non-maintained Toyota Contract Hire agreement before 30th June 2015 at participating Centres. Based on 10,000 miles per annum, excess mileage charges apply. Other finance offers are available but cannot be used in conjunction with this offer. Terms and conditions apply. Indemnities may be required. Finance subject to status to over 18s only. Subject to availability. E&OE.

ACCOMMODATION

14 sumptuous bedrooms, individually designed and decorated with stylish bespoke furniture.

Looking for a venue to hold your Wedding, Birthday Party, Anniversary or Corporate Event? *Exclusive use for private events also available.

01202 424701 reservations@cliffhouse-hotel.com www.cliffhouse-hotel.com @Cliffhse_hotel

/CliﬀHouseHotel

Thirteen Belle Vue Road, Southbourne, Bournemouth, Dorset BH6 3DA

BAR & DINING

Extensive lounge & bar menu, Sunday lunches, afternoon teas and cocktails. Also open to non residents.