The Guest Journey

Guest Journey

Research Arrival

• O ine Marketing • Online Marketing • Website • Brochure

Booking Process

• Reservations/Contact Centre • Building Excitement • Flights • Airport Meet & Greet • Transfers to Star-Ship • Star-Ship Check-In • Guest Sanctuary

EmeraldMOMENTAA

Emerald Cruises seek to deliver an element of ‘under promise and over deliver’, as this allows us to successfully exceed guest expectations. That’s why we’ve created EmeraldMOMENT, a selection of ‘wow’ experiences, designed to ensure every one of our guests’ holidays lives long in their memory.

Journey Home

The EmeraldEXPERIENCE

• Dining • Guest Facilities • EmeraldPLUS • EmeraldACTIVE • EmeraldEXCURSIONS • DiscoverMORE • Cruise Highlights • Final Port Talk • Disembarkation Day

Welcome Home

• Welcome Home Communication • Follow-Up Marketing