Superior service, exceptional people

From your first conversation with our friendly reservations team to your helpful cruise director, our excellent kitchen and bar staff and every local expert, the right people are integral to creating a modern deluxe river cruise experience. Our passion for river cruising and dedication to providing a high level of service is echoed throughout the Emerald Cruises family to ensure your every need is met all day, every day.

Your happiness is our reward

We want every moment you spend on board to be one of pure indulgence. You’ll notice every one of our attentive crew members maintains the perfect balance of friendly and professional, to ensure every aspect of your cruise runs smoothly. And, with an excellent staff-to-guest ratio, there’ll always be someone available to answer any questions you may have, whether that’s while you’re on board or before your river cruise.

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Captain & Crew

With a wealth of knowledge and experience, our Captain is on hand to ensure a safe and steady river cruise on board our award-winning Star-Ships. From your first morning coffee, to your nightcap at the end of each day’s exploration, our wonderful team will ensure you wish for nothing during your time on board. All you need to do is relax and let us take care of you. It’s the little things like remembering your favourite after-dinner tipple, or how you like your breakfast omelette that make all the difference.

Cruise Director & Hotel Manager

As your personal encyclopedia, storyteller and translator, your cruise director is always on hand to answer any questions and share their experiences, to make sure you make the most of your journey on Europe's waterways. From the moment you step foot in Reflections Restaurant for breakfast, to the moment you lay down for a restful night’s sleep in your own private haven, the hotel manager will ensure a smooth running of the days schedule on board your Star-Ship.

Activity Manager & Wellness Coach

Overseeing the much-loved EmeraldACTIVE programme your activity manager and wellness coach will be there for all your wellness needs. Join them for a morning of yoga on the Sun Deck or take advantage of our indoor pool† with an aqua aerobics class. Venture out to explore during a guided hike and bike ride, before returning to your Star-Ship where the team will host an evening of entertainment.

Our culinary experts

Our chefs are experts in their field, bringing you a delicious selection of dining options for breakfast and lunch, plus indulge in an evening à la carte menu. Enjoy freshly prepared seasonal cuisine inspired by the destinations you are travelling through, as well as a selection of home favourites. Our restaurant and bar team are happy to ensure that any dietary requirements are met, and are trained to the highest level, offering a service that is second to none.

†Emerald Radiance on the Douro River does not have an indoor pool, instead there is a spa-style Serenity Pool on the Sun Deck.