River cruise information & River Cruise Cover

River cruise information

It’s important to us that you feel completely informed before you travel, so we’ve answered a selection of our frequently asked questions, including anything from water levels and deck plans, to clothing advice and travel insurance.

If we’ve missed something, please visit emeraldcruises.co.uk/faq or call us on 0800 270 7017 and we’ll be happy to help. Or, if you think of something while you’re on board, our friendly crew will always be on hand to assist, day or night.

River Cruise Cover

Your Emerald Cruises river cruise automatically includes peace of mind River Cruise Cover. This may be enacted in the event of a deviation to compensate you for any changes to your itinerary.

Emerald Cruises is committed to open and transparent communication. Should information about potential issues be available prior to your departure we will notify you and allow you to make an informed decision about your travel plans. Should the impact happen during your cruise, you will be notified by your Cruise Director on board that River Cruise Cover has been enacted. Once your cruise is complete, we will review the total number of days that were disrupted and provide you with a letter upon your return home with the amounts that can be claimed and details of the claims process.

We appreciate that you’ve invested a lot of time and funds for your holiday with us, so we want to ensure that we provide you with peace of mind when travelling with Emerald Cruises.