Call Centre & Customer Service Training - Visio Learning

4/27/2018

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Call Centre & Customer Service Training ( 7 REVIEWS ) 

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Effective communication skills are the most important aspect of working in a call centre. Similarly, providing good customer service is one of the most important things that can set your business apart from the others of its kind. Helping customers e ciently, in a friendly manner can help you to provide excellent customer service. This Call Centre & Customer Service Training is created to help you in acquiring skills you need for customer service. In the beginning of this course, you will learn about the techniques to satisfy customers, to identify different types of buying motivations, build trust with customers as well as ways to deal with dissatis ed customers. Besides, you will be introduced to the SMART goals and get yourself familiar with strategies that can improve your communication skills.

Course Highlights Internationally recognised accredited certi cation on successful completion https://www.visiolearning.co.uk/course/call-centre-customer-service-training/

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Call Centre & Customer Service Training - Visio Learning

Free accredited e-certi cate Study at your own pace, anytime and anywhere Access to all courses with a monthly membership plan of £29 High quality video and text course materials E cient exam system, assessment and instant results Improve your chance of gaining professional skills and better earning potential Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements There is no experience or previous quali cations required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certi cation You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certi cate. PDF and hard copy certi cates can be ordered for an additional fee. PDF Certi cate – £9 Hardcopy by Post- £19 Both PDF and Hardcopy – £24

Tutor Support With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path Completing this course will help you to increase your knowledge and improve your skills and instil in you the con dence to progress. You will also be able to add your quali cation to your CV, enhance your career and become more competitive within your chosen industry.

COURSE CURRICULUM

Call Centre & Customer Service Training Course

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Module One – Getting Started

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00:15:00

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Module Two – The Basics (I)

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00:30:00

https://www.visiolearning.co.uk/course/call-centre-customer-service-training/

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Call Centre & Customer Service Training - Visio Learning

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Module Three – The Basics (II)

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