4/24/2018
ITIL® Practitioner Training - Visio Learning
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This ITIL® Practitioner Training is designed to help you to develop and increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. You will learn IT service management concepts that are important drivers of continual service improvement, apply the ITSM guiding principles in a real-world context, apply the CSI approach to manage improvements in a given organizational context, use metrics and measurements to enable continual service improvement, apply organizational change management to support continual service improvement. Basically, it is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.
Course Highlights Internationally recognised accredited certi cation on successful completion Free accredited e-certi cate https://www.visiolearning.co.uk/course/itil-practitioner-training/
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ITIL® Practitioner Training - Visio Learning
Study at your own pace, anytime and anywhere Access to all courses with a monthly membership plan of £29 High quality video and text course materials E cient exam system, assessment and instant results Improve your chance of gaining professional skills and better earning potential Eligibility for NUS Extra card which gives you a discount from thousands of retailers
Requirements There is no experience or previous quali cations required for enrolment on this course. It is available to all students of all academic backgrounds.
Assessment and Certi cation You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certi cate. PDF and hard copy certi cates can be ordered for an additional fee.
Tutor Support With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.
Course Compatibility All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.
Career Path Completing this course will help you to increase your knowledge and improve your skills and instil in you the con dence to progress. You will also be able to add your quali cation to your CV, enhance your career and become more competitive within your chosen industry.
COURSE CURRICULUM
Introduction to ITIL Practitioner
Course Introduction
00:14:00
00:06:00
ITSM & Continual Improvement
Learning Objectives
https://www.visiolearning.co.uk/course/itil-practitioner-training/
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ITIL® Practitioner Training - Visio Learning
Selecting a Management System
00:11:00
Systems Thinking
00:13:00
The 4Ps
00:13:00
Communication & Management Systems
00:14:00
Organizational Capabilities
00:10:00
Adopt, Adapt & Realize
00:15:00
Outside-in vs Inside-out Thinking
00:11:00
De ning a Service
00:05:00
Metrics & Measurement
00:06:00
Improvement, the Practitioner & CSI
00:10:00
Driving IT Service Management Summary
00:15:00
Checkpoint
00:16:00
Principles & Themes
Learning Objectives
00:04:00
Principles
00:24:00
Themes
00:09:00
Principles & Themes in Practice
00:08:00
Principles & Themes Summary
00:03:00
https://www.visiolearning.co.uk/course/itil-practitioner-training/
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ITIL® Practitioner Training - Visio Learning
Checkpoint
00:07:00
Organizational Change Management (OCM)
Learning Objectives
00:02:00
Role & Impact of OCM on Improvement
00:07:00
OCM Activities
00:16:00
OCM & Systems Thinking
00:06:00
OCM Summary
00:06:00
Checkpoint
00:10:00
Effective Communication to enable CSI
Learning Objectives
00:01:00
Value, Importance & Bene t of Good Communication
00:07:00
Principles of Communication
00:11:00
Role of In uence
00:07:00
Communication Summary
00:05:00
Checkpoint
00:09:00
Use Metrics & Measurement
Learning Objectives
00:02:00
CSFs, KPIs & Improvement
00:18:00
https://www.visiolearning.co.uk/course/itil-practitioner-training/
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ITIL® Practitioner Training - Visio Learning
Analyze CSFs & KPIs in Context
00:09:00
Assessments
00:04:00
Use Metrics & Measurement Summary
00:05:00
Design a Report
00:07:00
Checkpoint
00:08:00
CSI Approach
Topic A Learning Objectives
00:02:00
It Depends
00:09:00
Approach Deconstructed
00:25:00
Goal Question Metric (GQM) Approach Introduction
00:08:00
CSI Approach Summary
00:05:00
Checkpoint
00:07:00
Integrating CSI with ITIL & Beyond
Learning Objectives
00:01:00
CSI Approach for the ITIL Practitioner
00:07:00
CSI Approach in ITIL
00:25:00
CSI Approach, PRINCE2 & RESILIA
00:06:00
Integrating CSI with ITIL & Beyond Summary
00:03:00
https://www.visiolearning.co.uk/course/itil-practitioner-training/
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ITIL® Practitioner Training - Visio Learning
Checkpoint
00:06:00
Mock Exam Final Exam
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1 YEAR LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE NUMBER OF UNITS https://www.visiolearning.co.uk/course/itil-practitioner-training/
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7 HOURS, 38 MINUTES
Instructors ALVERT
523 STUDENTS ENROLLED
APPROVED COURSE CENTRE
https://www.visiolearning.co.uk/course/itil-practitioner-training/
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ITIL® Practitioner Training - Visio Learning
OUR STUDENTS SAY.. Course content are awesome! Greatest course I had this time.
Ginny Student
An extremely helpful and informative Great Course Content! Learn f course, especially in conjunction with quiz anywhere using personal devic and video tutorial. Video is a good way to learn.
Mike
Kiara
Student, Finance
Student
https://www.visiolearning.co.uk/course/itil-practitioner-training/
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OUR COURSES PARTNERS
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