Itil practitioner training - Visio Learning

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4/24/2018

ITIL® Practitioner Training - Visio Learning

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ITIL® Practitioner Training ( 8 REVIEWS ) 

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This ITIL® Practitioner Training is designed to help you to develop and increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. You will learn IT service management concepts that are important drivers of continual service improvement, apply the ITSM guiding principles in a real-world context, apply the CSI approach to manage improvements in a given organizational context, use metrics and measurements to enable continual service improvement, apply organizational change management to support continual service improvement. Basically, it is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.

Course Highlights Internationally recognised accredited certi cation on successful completion Free accredited e-certi cate https://www.visiolearning.co.uk/course/itil-practitioner-training/

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ITIL® Practitioner Training - Visio Learning

Study at your own pace, anytime and anywhere Access to all courses with a monthly membership plan of £29 High quality video and text course materials E cient exam system, assessment and instant results Improve your chance of gaining professional skills and better earning potential Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements There is no experience or previous quali cations required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certi cation You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certi cate. PDF and hard copy certi cates can be ordered for an additional fee.

Tutor Support With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path Completing this course will help you to increase your knowledge and improve your skills and instil in you the con dence to progress. You will also be able to add your quali cation to your CV, enhance your career and become more competitive within your chosen industry.

COURSE CURRICULUM

Introduction to ITIL Practitioner

Course Introduction

00:14:00

00:06:00

ITSM & Continual Improvement

Learning Objectives

https://www.visiolearning.co.uk/course/itil-practitioner-training/

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ITIL® Practitioner Training - Visio Learning

Selecting a Management System

00:11:00

Systems Thinking

00:13:00

The 4Ps

00:13:00

Communication & Management Systems

00:14:00

Organizational Capabilities

00:10:00

Adopt, Adapt & Realize

00:15:00

Outside-in vs Inside-out Thinking

00:11:00

De ning a Service

00:05:00

Metrics & Measurement

00:06:00

Improvement, the Practitioner & CSI

00:10:00

Driving IT Service Management Summary

00:15:00

Checkpoint

00:16:00

Principles & Themes

Learning Objectives

00:04:00

Principles

00:24:00

Themes

00:09:00

Principles & Themes in Practice

00:08:00

Principles & Themes Summary

00:03:00

https://www.visiolearning.co.uk/course/itil-practitioner-training/

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Checkpoint

00:07:00

Organizational Change Management (OCM)

Learning Objectives

00:02:00

Role & Impact of OCM on Improvement

00:07:00

OCM Activities

00:16:00

OCM & Systems Thinking

00:06:00

OCM Summary

00:06:00

Checkpoint

00:10:00

Effective Communication to enable CSI

Learning Objectives

00:01:00

Value, Importance & Bene t of Good Communication

00:07:00

Principles of Communication

00:11:00

Role of In uence

00:07:00

Communication Summary

00:05:00

Checkpoint

00:09:00

Use Metrics & Measurement

Learning Objectives

00:02:00

CSFs, KPIs & Improvement

00:18:00

https://www.visiolearning.co.uk/course/itil-practitioner-training/

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ITIL® Practitioner Training - Visio Learning

Analyze CSFs & KPIs in Context

00:09:00

Assessments

00:04:00

Use Metrics & Measurement Summary

00:05:00

Design a Report

00:07:00

Checkpoint

00:08:00

CSI Approach

Topic A Learning Objectives

00:02:00

It Depends

00:09:00

Approach Deconstructed

00:25:00

Goal Question Metric (GQM) Approach Introduction

00:08:00

CSI Approach Summary

00:05:00

Checkpoint

00:07:00

Integrating CSI with ITIL & Beyond

Learning Objectives

00:01:00

CSI Approach for the ITIL Practitioner

00:07:00

CSI Approach in ITIL

00:25:00

CSI Approach, PRINCE2 & RESILIA

00:06:00

Integrating CSI with ITIL & Beyond Summary

00:03:00

https://www.visiolearning.co.uk/course/itil-practitioner-training/

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Checkpoint

00:06:00

Mock Exam Final Exam

COURSE REVIEWS

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1 YEAR LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE NUMBER OF UNITS https://www.visiolearning.co.uk/course/itil-practitioner-training/

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ITIL® Practitioner Training - Visio Learning

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7 HOURS, 38 MINUTES

Instructors ALVERT

523 STUDENTS ENROLLED

APPROVED COURSE CENTRE

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OUR STUDENTS SAY.. Course content are awesome! Greatest course I had this time.

Ginny Student

An extremely helpful and informative Great Course Content! Learn f course, especially in conjunction with quiz anywhere using personal devic and video tutorial. Video is a good way to learn.

Mike

Kiara

Student, Finance

Student

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ITIL® Practitioner Training - Visio Learning

OUR COURSES PARTNERS

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