5/9/2018
ITIL® Service Offerings & Agreements Training Diploma - Visio Learning
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ITIL® Service Offerings & Agreements Training Diploma ( 9 REVIEWS )
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CURRICULUM
339 STUDENTS
REVIEWS
The ITIL® Service Offerings & Agreements Training Diploma course teaches you the key ITIL processes that are needed to develop service offerings and agreements appropriate to an organisation. The course also prepares you to pass the ITIL Service Offerings and Agreements (SOA) exam. In the course, you will learn about the ITIL concepts, organisational structures, roles, functions and process activities including Service Offerings & Agreements, SOA Processes, and Organizing, Technology & Implementation of SOA process. The purpose of the course is to help you to learn the practical application of SOA practices so that you can achieve the operational excellence using the SOA activities and functions. You will also be able to measure the success of SOA by evaluating challenges, critical success factors, and risks. https://www.visiolearning.co.uk/course/itil-service-offerings-agreements-training-diploma/
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5/9/2018
ITIL® Service Offerings & Agreements Training Diploma - Visio Learning
Course Highlights Internationally recognised accredited certi cation on successful completion Free accredited e-certi cate Study at your own pace, anytime and anywhere Access to all courses with a monthly membership plan of £29 High quality video and text course materials E cient exam system, assessment and instant results Improve your chance of gaining professional skills and better earning potential Eligibility for NUS Extra card which gives you a discount from thousands of retailers
Requirements There is no experience or previous quali cations required for enrolment on this course. It is available to all students of all academic backgrounds.
Assessment and Certi cation You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certi cate. PDF and hard copy certi cates can be ordered for an additional fee.
Tutor Support With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.
Course Compatibility All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.
Career Path Completing this course will help you to increase your knowledge and improve your skills and instil in you the con dence to progress. You will also be able to add your quali cation to your CV, enhance your career and become more competitive within your chosen industry.
COURSE CURRICULUM
Course Introduction
Course Organization
00:06:00
Course Conventions & Agenda
00:07:00
https://www.visiolearning.co.uk/course/itil-service-offerings-agreements-training-diploma/
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5/9/2018
ITIL® Service Offerings & Agreements Training Diploma - Visio Learning
Service Offerings & Agreements
Introduction to Service Offerings & Agreements
00:08:00
Service Offerings & Agreements Principles
00:21:00
Service Offerings & Agreements Context
00:08:00
Service Offerings & Agreements Summary
00:04:00
SOA Processes
Service Portfolio Management
00:37:00
Service Catalog Management
00:28:00
Service Level Management
00:39:00
Demand Management
00:36:00
Supplier Management
00:29:00
Financial Management
00:50:00
Business Relationship Management
00:25:00
SOA Processes Summary
00:05:00
Organizing, Technology & Implementation
Organizing for SOA
00:19:00
SOA Technology & Implementation
00:17:00
Organizing, Technology & Implementation Summary
00:03:00
https://www.visiolearning.co.uk/course/itil-service-offerings-agreements-training-diploma/
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5/9/2018
ITIL® Service Offerings & Agreements Training Diploma - Visio Learning
Mock Exam
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Mock Exam- ITIL® Service Offerings & Agreements Training Diploma
00:20:00
00:20:00
Final Exam
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Final Exam- ITIL® Service Offerings & Agreements Training Diploma
COURSE REVIEWS
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https://www.visiolearning.co.uk/course/itil-service-offerings-agreements-training-diploma/
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5/9/2018
ITIL® Service Offerings & Agreements Training Diploma - Visio Learning
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1 YEAR LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE NUMBER OF UNITS https://www.visiolearning.co.uk/course/itil-service-offerings-agreements-training-diploma/
17 7/13
5/9/2018
ITIL® Service Offerings & Agreements Training Diploma - Visio Learning
2
NUMBER OF QUIZZES
6 HOURS, 22 MINUTES
Instructors GILBERT MAURICE
339 STUDENTS ENROLLED
APPROVED COURSE CENTRE
https://www.visiolearning.co.uk/course/itil-service-offerings-agreements-training-diploma/
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5/9/2018
ITIL® Service Offerings & Agreements Training Diploma - Visio Learning
OUR STUDENTS SAY.. Course content are awesome! Greatest course I had this time.
Ginny Student
An extremely helpful and informative Great Course Content! Learn f course, especially in conjunction with quiz anywhere using personal devic and video tutorial. Video is a good way to learn.
Mike
Kiara
Student, Finance
Student
https://www.visiolearning.co.uk/course/itil-service-offerings-agreements-training-diploma/
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5/9/2018
ITIL® Service Offerings & Agreements Training Diploma - Visio Learning
OUR COURSES PARTNERS
Registered with the UK Register of Learning Providers (UKRLP) UKPRN: 10063816
All Visio Learning students are entitled to apply for an NUS card
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ITIL® Service Offerings & Agreements Training Diploma - Visio Learning
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