5/18/2018
ITIL® Service Operation Diploma - Visio Learning
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ITIL® Service Operation Diploma ( 8 REVIEWS )
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489 STUDENTS
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ITIL stands for Information Technology Infrastructure Library and contains a whole set of best practices that are widely used to develop and execute IT service management. It provides a powerful structure for classifying, planning, delivering and supporting IT services that can be adapted and implemented to all business and organizational environments. With the help of ITIL® Service Operation Diploma, you will be able to manage business risk, service disturbance or malfunction. This video training course covers all the necessary information related to ITIL service operation. You will learn about the bene ts of applying it to the organization. With the help of this course, you can successfully manage products and services effectively.
Course Highlights Internationally recognised accredited certi cation on successful completion Free accredited e-certi cate https://www.visiolearning.co.uk/course/itil-service-operation-diploma/
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ITIL® Service Operation Diploma - Visio Learning
Study at your own pace, anytime and anywhere Access to all courses with a monthly membership plan of £29 High quality video and text course materials E cient exam system, assessment and instant results Improve your chance of gaining professional skills and better earning potential Eligibility for NUS Extra card which gives you a discount from thousands of retailers
Requirements There is no experience or previous quali cations required for enrolment on this course. It is available to all students of all academic backgrounds.
Assessment and Certi cation You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certi cate. PDF and hard copy certi cates can be ordered for an additional fee.
Tutor Support With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.
Course Compatibility All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.
Career Path Completing this course will help you to increase your knowledge and improve your skills and instil in you the con dence to progress. You will also be able to add your quali cation to your CV, enhance your career and become more competitive within your chosen industry.
COURSE CURRICULUM
Course Introduction
Course Organization
00:10:00
Course Conventions & Agenda
00:06:00
IT Service Lifecycle Service Operation
https://www.visiolearning.co.uk/course/itil-service-operation-diploma/
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ITIL® Service Operation Diploma - Visio Learning
Introduction to Service Operation
00:09:00
Principles of Service Operation
00:24:00
Service Operation Summary
00:03:00
Service Operation Processes
Event Management
00:37:00
Incident Management
00:35:00
Request Ful llment
00:22:00
Problem Management
00:28:00
Access Management
00:21:00
Operational Activities of Other Lifecycle Processes
00:11:00
Service Operation Processes Summary
00:04:00
Common Service Operation Activities
Common Activities
00:24:00
Common Activities Summary
00:02:00
Service Operation Functions
Service Desk Function
00:12:00
Technical Management Function
00:08:00
IT Operations Management
00:06:00
https://www.visiolearning.co.uk/course/itil-service-operation-diploma/
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ITIL® Service Operation Diploma - Visio Learning
Application Management Function
00:15:00
Service Operation Functions Summary
00:04:00
Technical Considerations
Service Operation Organizational Structures
00:08:00
Roles & Responsibilities
00:17:00
Technology Considerations
00:12:00
Implementing Service Operation
00:14:00
Service Operation Considerations Summary
00:05:00
00:20:00
00:20:00
Mock Exam
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Mock Exam- ITIL® Service Operation Diploma
Final Exam
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Final Exam- ITIL® Service Operation Diploma
COURSE REVIEWS
4.7 8 ratings https://www.visiolearning.co.uk/course/itil-service-operation-diploma/
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ITIL® Service Operation Diploma - Visio Learning
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1 YEAR INTERMEDIATE COURSE BADGE COURSE CERTIFICATE NUMBER OF UNITS https://www.visiolearning.co.uk/course/itil-service-operation-diploma/
24 7/13
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ITIL® Service Operation Diploma - Visio Learning
2
NUMBER OF QUIZZES
6 HOURS, 17 MINUTES
Instructors JAC WALSH
489 STUDENTS ENROLLED
APPROVED COURSE CENTRE
https://www.visiolearning.co.uk/course/itil-service-operation-diploma/
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ITIL® Service Operation Diploma - Visio Learning
OUR STUDENTS SAY.. An extremely helpful and informative Great Course Content! Learn from course, especially in conjunction with quiz anywhere using personal devices and and video tutorial. Video is a good way to learn.
Mike
Kiara
Student, Finance
Student
https://www.visiolearning.co.uk/course/itil-service-operation-diploma/
Course content are awesome! course I had this time.
Ginny Student
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ITIL® Service Operation Diploma - Visio Learning
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ITIL® Service Operation Diploma - Visio Learning
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