5/21/2018
Professional Telephone Receptionist Training - Visio Learning
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Professional Telephone Receptionist Training ( 6 REVIEWS )
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CURRICULUM
401 STUDENTS
REVIEWS
Professional Telephone Receptionist Training is designed to help you interact with clients and customers using professional telephone skills and etiquette. Effective communication in the workplace is an important skill in any types of industry. It plays a prominent role in developing long lasting employee motivation. In this course, you will learn to communicate more professionally on the telephone, dealing with angry customers, improve your listening skills and much more. This course is originated to help you in teaching conduct better, answering business-related phone conversations, providing excellent service and support through the telephone. Besides, you will learn how to improve your voice tone, words that should be avoided while talking over the phone, use effective questioning techniques, things to say when leaving voicemails, and staying in control of the call as well. https://www.visiolearning.co.uk/course/professional-telephone-receptionist-training/
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Professional Telephone Receptionist Training - Visio Learning
Course Highlights Internationally recognised accredited certi cation on successful completion Free accredited e-certi cate Study at your own pace, anytime and anywhere Access to all courses with a monthly membership plan of £29 High quality video and text course materials E cient exam system, assessment and instant results Improve your chance of gaining professional skills and better earning potential Eligibility for NUS Extra card which gives you a discount from thousands of retailers
Requirements There is no experience or previous quali cations required for enrolment on this course. It is available to all students of all academic backgrounds.
Assessment and Certi cation You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certi cate. PDF and hard copy certi cates can be ordered for an additional fee. PDF Certi cate – £9 Hardcopy by Post- £19 Both PDF and Hardcopy – £24
Tutor Support With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.
Course Compatibility All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.
Career Path Completing this course will help you to increase your knowledge and improve your skills and instil in you the con dence to progress. You will also be able to add your quali cation to your CV, enhance your career and become more competitive within your chosen industry.
COURSE CURRICULUM
Professional Telephone Receptionist Course
https://www.visiolearning.co.uk/course/professional-telephone-receptionist-training/
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Professional Telephone Receptionist Training - Visio Learning
Module One – Getting Started
00:30:00
Module Two – Core Skills Required
01:00:00
Module Three – Self-Management (I)
01:00:00
Module Four – Self-Management (II)
01:00:00
Module Five – Time Management (I)
01:00:00
Module Six – Time Management (II)
01:00:00
Module Seven – Organizing and Planning (I)
01:00:00
Module Eight – Organizing and Planning (II)
01:00:00
Module Nine – Communication (I)
01:00:00
Module Ten – Communication (II)
01:00:00
Module Eleven – Additional Challenges
01:00:00
Module Twelve – Wrapping Up
00:30:00
00:00:00
00:20:00
00:20:00
Activities
Professional Telephone Receptionist Training- Activities
Mock Exam
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Mock Exam- Professional Telephone Receptionist Training
Final Exam
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Final Exam- Professional Telephone Receptionist Training
https://www.visiolearning.co.uk/course/professional-telephone-receptionist-training/
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Professional Telephone Receptionist Training - Visio Learning
COURSE REVIEWS
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1 YEAR LEVEL 2 - CERTIFICATE COURSE BADGE COURSE CERTIFICATE NUMBER OF UNITS https://www.visiolearning.co.uk/course/professional-telephone-receptionist-training/
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Professional Telephone Receptionist Training - Visio Learning
2
NUMBER OF QUIZZES
11 HOURS, 40 MINUTES
Instructors BRECKEN EMERSON
401 STUDENTS ENROLLED
APPROVED COURSE CENTRE
https://www.visiolearning.co.uk/course/professional-telephone-receptionist-training/
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Professional Telephone Receptionist Training - Visio Learning
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OUR STUDENTS SAY.. Course content are awesome! Greatest course I had this time.
Ginny Student
An extremely helpful and informative Great Course Content! Learn f course, especially in conjunction with quiz anywhere using personal devic and video tutorial. Video is a good way to learn.
Mike
Kiara
Student, Finance
Student
https://www.visiolearning.co.uk/course/professional-telephone-receptionist-training/
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Professional Telephone Receptionist Training - Visio Learning
OUR COURSES PARTNERS
Registered with the UK Register of Learning Providers (UKRLP) UKPRN: 10063816
All Visio Learning students are entitled to apply for an NUS card
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ABOUT We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level. 11 Floor, 15 St Botolph Street, London EC3A 7BB 020 3743 0883 info@visiolearning.co.uk CERTIFICATE CODE Enter Certi cate Code
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Professional Telephone Receptionist Training - Visio Learning
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