General Information

BOOKING CONDITIONS

General

BIG4 Holiday Parks of Australia Pty Ltd does not have ownership of any BIG4 Holiday Park, and these conditions are only general. Some individual BIG4 Holiday Parks may have conditions beyond those set out below. It is essential that guests confirm prices and any other special conditions with their chosen BIG4 Holiday Park at the time of booking. Bookings must be made directly with the individual BIG4 Holiday Park at which accommodation is sought. This can be done by either phone, email, or through BIG4.com.au individual BIG4 Holiday Park pages. BIG4 Holiday Parks of Australia Pty Ltd accepts no responsibility or liability in accepting, or facilitating, any bookings. BIG4 Holiday Parks of Australia Pty Ltd also accepts no responsibility or liability in the event the below guidelines are not followed by any person (including proprietors and employees of individual BIG4 Holiday Parks).

Deposits

Generally, BIG4 Holiday Parks request a deposit be paid prior to your stay. The deposit is often (at minimum) the cost of your first night stay. The deposit payment is subject to the cancellation policy held by the individual BIG4 Holiday Park.

Check-in Time

Most guests are able to check in at 2pm. Earlier times may be available upon request when booking. When booking, guests will be asked for an estimated time of arrival. Please contact the individual BIG4 Holiday Park should there be any unexpected delays.

Check-out Time

Guests are required to check out at 10am. Later times may be available upon request.

COVID-19 FLEXIBLE BOOKING POLICY

Flexi-booking

Throughout the COVID-19 pandemic, we implemented a flexible booking policy for current and future bookings. This policy makes it easier to change your booking dates should an issue arise as a direct result of COVID-19. Guests will have the option to change the date of their booking or accept a credit (for the park your original booking was made) which is valid for up to 12 months should any of the criteria, listed below, impact their planned stay: • You or an immediate family member tests positive to COVID-19 • You are forced into self-isolation • You are awaiting the results of a COVID-19 test • A state or government directive is issued and means you are no longer able to travel to or from your destination. Proof in the form of a guest declaration will be required. Other documentation may also be requested by the individual park depending on the circumstances. For full terms and conditions, please refer to individual park pages.

Health & Safety

To ensure the health and safety of our guests and staff, all BIG4 parks follow a COVID safe plan in line with their relevant Caravan and Camping State Association that is based on National or State directions and principles. On vaccination policy, this space is constantly changing and like everyone, we’re endeavouring to keep up to date with the changes as they come to hand. Our parks are independently owned and operated and as such have their own conditions of entry and individual health and safety requirements. Please refer to each parks’ booking, entry and stay terms and conditions for more detail.

Cancellations – general

Beyond the cancellation terms and conditions as outlined in the Flexi-booking policy, the following applies.

When making a booking with an individual BIG4 Holiday Park, the guest acknowledges and agrees that all bookings and deposits are subject to the following cancellation policy guidelines. Any bookings through travel agents or third parties may be subject to separate policies and it is the responsibility of the guest to check these conditions. Most BIG4 Holiday Parks adhere to the following cancellation policies, but it is still recommended that guests request cancellation details from the individual BIG4 Holiday Park when booking. Due to the wide dispersal of park locations, seasonality does vary. Contact the individual BIG4 Holiday Park to confirm dates and details on their low, mid, and high seasons.

Low-Season Cancellation Conditions

During low season, deposits will only be refunded if the individual BIG4 Holiday Park is notified of the guest’s cancellation prior to 9am on the day before the scheduled arrival.

High or Mid-Season Cancellation Conditions

Deposits for bookings made wholly or partially during high and mid seasons will only be refunded if the individual BIG4 Holiday Park is notified of the guest’s cancellation at least 60 days prior to the scheduled arrival. If cancellation is provided less than the required period, the deposit may be refunded if the booked site or cabin can be resold to another guest.

Early Departures

Generally, BIG4 Holiday Parks do not refund for bookings or holidays that have been shortened.

Failure to Notify of Cancellation

If cancellation is not received by the individual BIG4 Holiday Park or if that guest does not arrive by 10am on the day after scheduled arrival, the booking may be cancelled without a deposit refund.

Group Bookings and Special Offers

The mentioned conditions do not apply to group or special offer bookings. Please check with the individual BIG4 Holiday Park for specific conditions relating to these bookings.

ADDITIONAL HOLIDAY PARK INFORMATION

Affiliate Parks

BIG4 Affiliate Parks are quality parks that share BIG4 values without having been through the rigorous process required to operate under the BIG4 name. When you stay at a BIG4 Affiliate Park you can be confident of a certain standard, and you will also receive your BIG4 membership discount.

Dog Policy

BIG4 Holiday Parks recognises that many guests enjoy travelling with their canine companions. With that in mind, BIG4 Holiday Parks now offers more flexibility with a number of dog-friendly camping, caravan, and some self-contained holiday options. The choice for allowing guests to bring dogs is optional for each individual BIG4 Holiday Park, except where legally required. Accepting dogs is at the park manager’s discretion and guests will need to apply to bring their dog at the time of booking. If the guest is permitted to bring their dog, they will be bound by the individual Dogs Welcome Policy, which may incorporate date restrictions and minimum standard and requirements for dog entry. Visit www.BIG4.com.au/petfriendly for more information and guidelines for guests travelling with dogs.

Park Reception Hours

While each BIG4 Holiday Park has accessible management 24 hours a day, the reception hours vary at individual parks. At a minimum, the opening hours are from 8am to 5pm Monday to Saturday and 9am to 5pm Sunday. It is recommended that guests contact the individual BIG4 Holiday Park if arrival or departure is expected outside of these hours.

Key Deposits

Many BIG4 Holiday Parks have security access into amenity blocks and/or boom gate entry. Individual BIG4 Holiday Parks may require a deposit from guests for use of the security pass or key. The deposit is required at check in and the amount can vary depending on the system installed. The deposit fee will be returned once the pass or key is returned during check out.

Room Servicing

Accommodation is not serviced daily unless specified or arranged separately with the individual BIG4 Holiday Park. Additional charges may apply.

BIG4 Holiday Park Privacy Policy

BIG4 Holiday Parks respects the privacy of guests. All personal information is treated in accordance with our privacy policy. This is available upon request by calling 1300 738 044 or visiting www.BIG4.com.au.

Disclaimer

Information in the 2021 BIG4 Holiday Guide is subject to change without notice. BIG4 Holiday Parks of Australia Pty Ltd endeavours to ensure the information is true and correct at the time of publication. No responsibility is taken for the accuracy or omission of information. All BIG4 Holiday Parks are independently owned and operated, therefore terms and conditions may vary from park to park. BIG4 Holiday Parks of Australia Pty Ltd takes no responsibility for variances or changes to parks’ terms and conditions.

BIG4 Holiday Parks of Australia Pty Ltd CAN 006 437 038.

For complete T&Cs, visit www.BIG4.com.au/ terms-and-conditions

Adventure Calls

BIG4 Perks+ and VIPerks members receive an $800 discount, in addition to any current retail offer, when you purchase a Nissan Patrol* Find out more at nissan.com.au/BIG4

*Offer available to current BIG4 members as at 1 April 2021 or who have been a member for a minimum of 2 months before contract of sale, and any immediate family members residing at the same address. Offer applies to the purchase of any new and demonstrator Nissan Patrol between 01/04/2021 and 31/03/2022 for delivery by 30/04/2022. Speak to your local Nissan dealer to redeem this offer. Offer is not transferable, not redeemable for cash and not available in conjunction with any other offer. Excludes Government, Rental and National Fleet customers. Nissan reserves the right to vary, extend or withdraw this offer. See Nissan.com.au/BIG4 for further details.