GENERAL INFORMATION BOOKING CONDITIONS General BIG4 Holiday Parks of Australia Pty Ltd does not have ownership of any BIG4 Holiday Park, and these conditions are only general. Some individual BIG4 Holiday Parks may have conditions beyond those set out below. It is essential that guests confirm prices and any other special conditions with their chosen BIG4 Holiday Park at the time of booking. Bookings must be made directly with the individual BIG4 Holiday Park at which accommodation is sought. This can be done by either phone, email, or through BIG4.com.au individual BIG4 Holiday Park pages. BIG4 Holiday Parks of Australia Pty Ltd accepts no responsibility or liability in accepting, or facilitating, any bookings. BIG4 Holiday Parks of Australia Pty Ltd also accepts no responsibility or liability in the event the below guidelines are not followed by any person (including proprietors and employees of individual BIG4 Holiday Parks). Deposits Generally, BIG4 Holiday Parks request a deposit be paid prior to your stay. The deposit is often (at minimum) the cost of your first night stay. The deposit payment is subject to the cancellation policy held by the individual BIG4 Holiday Park. Check-in Time Most guests are able to check in at 2pm. Earlier times may be available upon request when booking. When booking, guests will be asked for an estimated time of arrival. Please contact the individual BIG4 Holiday Park should there be any unexpected delays. Check-out Time Guests are required to check out at 10am. Later times may be available upon request.
COVID-19 FLEXIBLE BOOKING POLICY Flexi-booking Throughout the COVID-19 pandemic, we implemented a flexible booking policy for current and future bookings. This policy makes it easier to change your booking dates should an issue arise as a direct result of COVID-19. Guests will have the option to change the date of their booking or accept a credit (for the park your original booking was made) which is valid for up to 12 months should any of the criteria, listed below, impact their planned stay:
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• You or an immediate family member tests positive to COVID-19 • You are forced into self-isolation • You are awaiting the results of a COVID-19 test • A state or government directive is issued and means you are no longer able to travel to or from your destination. Proof in the form of a guest declaration will be required. Other documentation may also be requested by the individual park depending on the circumstances. For full terms and conditions, please refer to individual park pages. Health & Safety To ensure the health and safety of our guests and staff, all BIG4 parks follow a COVID safe plan in line with their relevant Caravan and Camping State Association that is based on National or State directions and principles. On vaccination policy, this space is constantly changing and like everyone, we’re endeavouring to keep up to date with the changes as they come to hand. Our parks are independently owned and operated and as such have their own conditions of entry and individual health and safety requirements. Please refer to each parks’ booking, entry and stay terms and conditions for more detail. Cancellations – general Beyond the cancellation terms and conditions as outlined in the Flexi-booking policy, the following applies. When making a booking with an individual BIG4 Holiday Park, the guest acknowledges and agrees that all bookings and deposits are subject to the following cancellation policy guidelines. Any bookings through travel agents or third parties may be subject to separate policies and it is the responsibility of the guest to check these conditions. Most BIG4 Holiday Parks adhere to the following cancellation policies, but it is still recommended that guests request cancellation details from the individual BIG4 Holiday Park when booking. Due to the wide dispersal of park locations, seasonality does vary. Contact the individual BIG4 Holiday Park to confirm dates and details on their low, mid, and high seasons. Low-Season Cancellation Conditions During low season, deposits will only be refunded if the individual BIG4 Holiday Park is notified of the guest’s cancellation prior to 9am on the day before the scheduled arrival.
