Customer Success Story
A new and totally re-designed ERP & CRM system was delivered and launched with great success. CUSTOMER: MELA Sciences, Inc.
INDUSTRY:
Medical Technology
LOCATION: Irvington, NY
SOLUTION: Sage 300 ERP-Accpac Sage Intelligence Sage Alerts Sage FAS Sage Payment Solution Sage CRM CRM Contract Manager CRM Project Manager CRM CTI Framework
Headquartered in Irvington, NY MELA Sciences, Inc. is a medical device company focused on the design and development of non-invasive tools to provide additional information to Dermatologists during melanoma skin examinations. Incorporated in 1989 as Electro-Optical Sciences, Inc. the Company’s initial projects involved research and development of advanced technologies for remote sensing and image analysis methods for targets of interest for the Department of Defence.
During the mid 1990’s, the company collaborated with Melanoma experts from New York University to apply its expertise in signal processing “machine vision” technology to medicine and to develop new methods to differentiate early melanomas from histologically benign, yet atypical pigmented lesions.
The Business Challenge MELA Sciences, Inc. turned to Laurie Jones and Dan Sulman of Pyramid Consulting and Fran Meggs of Enbu Consulting to deliver new Sage ERP and CRM products to foster their worldwide product distribution. Their anticipated international growth required a stronger Contract Management system that would interact with their Sage ERP and Sage CRM software.
Customer Success Story I MELA Sciences, Inc.
The Solution Together Pyramid Consulting and Enbu Consulting collaborated on a new and upgraded system that would provide a complete front to back office solution. The project began with an on-site Needs Analysis by Pyramid Consulting and Enbu Consulting to review MELA’s requirements. One of the key factors considered for the system was ease of use by MELA’s staff. The project was planned for two phases. First was to upgrade their existing Sage ERP software and to add new Sage Alerts. The second phase was to implement a new Sage CRM system by incorporating Enbu Consulting’s CRM Contract Manager, CRM Project Manager and CRM CTI Framework products, and to add Sage Payment Solutions and additional Sage Alerts. The system was tested and verified before going live to ensure that the system was configured as desired. Full documentation of procedures and training manuals were delivered.
The Results A new and totally re-designed ERP & CRM system was delivered and launched with great success.
About Enbu Consulting Enbu Consulting is an expert in Sage CRM software. Since 2004, companies all over the world have been choosing Enbu to deliver CRM based solutions, to address key business processes, including sales, marketing and customer service. We combine leading technologies with in-depth technical and business process expertise, to deliver company specific solutions, that deliver real business benefits. Visit the Enbu Consulting website at www.enbu.ie for more information.
About Pyramid Consulting Pyramid Consulting is a New York metro-based professional computer consulting firm. The staff’s combination of accounting experience and technical expertise bring a thorough understanding of business processes and a comprehensive approach to every client. Pyramid Consulting is known for its quick response time and understanding of specific client reporting requirements. The staff is expert at Sage Accpac ERP and Sage CRM implementations and training, and all services are provided with a high level of customer care. The partners and staff provide a personal touch with every installation. Pyramid Consulting services a wide variety of industries including Distribution, Manufacturing, Food & Beverage, Professional Services, Not-for-Profit, Entertainment and Financial Services. Visit the Pyramid Consulting website at www.pyramid1.com
About Sage Sage Software has been responding to the needs, challenges and dreams of small and midsized businesses for over 25 years. With a complete range of business management solutions and services, Sage Software helps companies improve customer relationships, reduce costs and automate and integrate a variety of operational activities. It’s solutions support a broad scope of industry segments including manufacturing, distribution, real estate, non-profit and professional services. Visit the Sage Software website at www.sageaccpac.com
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