TKDialogs for Sage CRM & SageCRM.com Team Knowledge, the leading provider of CRM Contact Centre Call Scripting solutions and ENBU, acknowledged as the foremost authority in Sage CRM in the world, have collaborated to launch TKDialogs Call Scripting for Sage CRM and SageCRM.com. TKDialogs is an easy to use, easy to develop Sage CRM add-on that brings true contact centre functionality to Sage CRM and will help Sage partners extend CRM usage for existing clients and win new business in the customer service market. Incorporating a graphical development tool TKDialogs will help users and partners to respond to the rapidly changing requirements of today’s customer service world.
for
Application Name
Business Uses
Business Sectors & TKDialog users
Business Needs
Business Benefits
Business Applications
and
Contact Centre - Intelligent Call Scripting and process automation for CRM and other applications Web - Intelligent forms for CRM and other applications • Financial Services • Public Body/Charity • Local Government • Tech Support
• Medical • Utilities • Legal Services • Complaints
• Call Qualification • Call Resolution • Compliance
• Application Qualification • Complaints
• Reduction in transaction time • Reduction in training costs, initially and on-going • Better staff utilisation - multi-skilling • Resolution of enquiries at the first point of contact • Increased back office productivity • Rapid development and deployment • Rapid change, ability to re-act to business change • Better customer service
• Front-end to:
• Standalone solution:
Sage CRM SageCRM.Com Sage SalesLogix Legacy products Web or internal
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