Sierra Electric Cooperative
Reminder About Time-of-Use Rates General Manager Denise Barrera Address 610 Highway 195 • P.O. Box 290 Elephant Butte, NM 87935 Telephone 575-744-5231 Outages 888-336-3380 Fax 575-744-5819 Email sierra@secpower.com Website www.sierraelectric.org Office Hours 8:00 a.m. – 5:00 p.m. (M-F) Board of Trustees President John Bokich, Elephant Butte, District 2 Vice President Thomas Stroup, Elephant Butte, District 2 Secretary Tami Garrett, Las Palomas, District 3 Treasurer George Biel, Monticello, District 3 Dennis Franklin Williamsburg, District 1 Judy Smith Caballo, District 1 Vacant District 2 Darryl Sullivan Monticello, District 3 Board Meeting
The Board of Trustees meets the third Friday of the month at 8:30 a.m. in the Cooperative boardroom.
Daylight Savings Time ends November 1st; and at 2:00 a.m., November 1st, we “fall back” into Standard Mountain Time. As a reminder to members who are taking advantage of our time-of-use rates, this will move the On-Peak rate to the hours between 4:00 p.m. to 10:00 p.m. every day of the week. The On-Peak rate is a higher rate you pay for the energy used during those hours. Rate Number and Description Bill Type Not sure if you are on a time-of-use rate? Check 31, 41 TOU your bill! The rate number Residential On- and Off- Peak and description will be 32, 42 TOU listed on your bill stateSmall Commercial On- and Off- Peak ment. The graph shows the 35, 45 TOU rate number and descripIrrigation On- and Off- Peak tions which are time-ofuse. If you are not sure you are benefiting on the time-of-use rate, be sure to contact us and we will analyze your usage for you.
Important Notice: Billing Changes
LIHEAP Winter Moratorium Reminder
As we have communicated over the past several months, we are working towards combining four billing cycles into one. This process is very confusing for some members. We apologize for the confusion and inconveniences but, again, want to thank our members for their patience and understanding during the transition. Starting November 2020, customers will be billed at the beginning of the month, and payments are due on or after the 21st of the month. Again, if you are having difficulty paying your bill, contact us to discuss payment options. Please contact us if you need further explanation of your billed charges, and, a BIG THANK YOU to you—our members!
Protection from winter shut-off begins November 15, 2020. To avoid potential disconnection of services please contact the Human Services Department at 800-283-4465, or the appropriate tribal or pueblo entity for eligibility information for low income heating energy assistance program (LIHEAP). Your service will not be disconnected from November 15, 2020, through March 15, 2021, if you meet the qualifications of LIHEAP and have no past due amounts or you remain current on any settlement or installment agreement for amounts due as of November 15, 2020. Members of New Mexico tribes or pueblos who need help with translation or with other matters may contact the public regulation commission’s consumer relations division at 888-427-5772, who will contact the appropriate tribal or pueblo official for assistance. Para informacion en español llame 575-744-5231.
16 November 2020 • enchantment.coop
This institution is an equal opportunity provider and employer.
