referencia-de-metricas

Referencia de Métricas METRIC NAME

METRIC FORMULA

Colaboración de Ilia S. Rodríguez Torres, Ph.D., Doral Bank Seminario: Midiendo Resultados: Usando Métricas para demostrar el valor añadido de los RR. HH.

METRIC DEFINITION

Organizational Effectiveness Rev enue Factor

Rev enue / Total FTE

Ex pense Factor

Operating Ex pense / Total FTE

Income Factor

Rev enue - Operating Ex pense / Total FTE

Human Capital Value Added

Rev enue - Operating Ex pense - Compensation Cost (Workforce on Pay roll) + Benefit Cost EPTNW / Total FTE Rev enue - Operating Ex pense - Compensation Cost (Workforce

Human Capital ROI

on Pay roll) + Benefit Cost EPTNW / Compensation Cost (Workforce on Pay roll) + Benefit Cost EPTNW Net Operating Profit After Tax - (Shareholder's Equity * 0.12) /

Dollars of unit revenue generated per full-time equivalent employee.

Dollars of unit operating expense incurred per full-time equivalent employee.

Dollars of unit profit generated per full-time equivalent employee.

Dollars of adjusted unit profit added per full-time equivalent employee.

Dollars of adjusted unit profit per each dollar spent on employee compensation and benefits.

Total FTE

Dollars of true profit (after expenses, taxes and capital costs) generated per full-time equivalent employee.

Outsourcing Ex pense Percent

Outsourcing Ex pense / Operating Ex pense

Outsourcing costs as a percent of total operating costs.

Management Ratio

Total Headcount / Management Headcount

Number of employees to each manager.

Management Inv estment Factor

Management Compensation Cost / Total FTE

Dollars spent on Managers per full-time equivalent employee.

Av erage Tenure - Total

Total Employ ee Tenure / Regular Employ ee Headcount

Average length of service of all active full and part-time employees.

Av erage Tenure - Ex empt

Ex empt Employ ee Tenure / Ex empt Regular Headcount

Average length of service of all active exempt full and part-time employees.

Av erage Tenure - Nonex empt

Nonex empt Employ ee Tenure / Nonex empt Regular Headcount

Average length of service of all active nonexempt full and part-time employees.

Headcount Percent - Contingent - Total

Total Contingent Headcount / Total Headcount

Contingent employees as a percent of total headcount.

Contingent On Pay roll Headcount / Total Headcount

Contingent on-payroll employees as a percent of total headcount.

Contingent Off Pay roll Headcount / Total Headcount

Contingent off-payroll employees as a percent of total headcount.

FTE Percent - Contingent - Total

Total Contingent FTE / Total FTE

Number of Contingent FTE as a percent total FTE.

FTE Percent - Contingent - On Pay roll

Contingent On Pay roll FTE / Total FTE

Number of Contingent on-payroll FTE as a percent total FTE.

FTE Percent - Contingent - Off Pay roll

Contingent Off Pay roll FTE / Total FTE

Number of Contingent off-payroll FTE as a percent total FTE.

FTE Percent - Management

Management FTE / Total FTE

Number of Management FTE as a percent total FTE.

FTE Percent - Professionals

Professionals FTE / Total FTE

Number of Professional FTE as a percent total FTE.

FTE Percent - Sales

Sales FTE / Total FTE

Number of Sales FTE as a percent total FTE.

FTE Percent - Office & Clerical

Office & Clerical FTE / Total FTE

Number of Office & Clerical FTE as a percent total FTE.

FTE Percent - Operativ es

Operativ es FTE / Total FTE

Number of Operatives FTE as a percent total FTE.

Human Economic Value Added

Headcount Percent - Contingent - On Pay roll Headcount Percent - Contingent - Off Pay roll

Referencia de Métricas METRIC NAME

METRIC FORMULA

Colaboración de Ilia S. Rodríguez Torres, Ph.D., Doral Bank Seminario: Midiendo Resultados: Usando Métricas para demostrar el valor añadido de los RR. HH.

METRIC DEFINITION

Human Resources Structure HR Ex pense Percent

HR Ex pense / Operating Ex pense

Internal and external HR expense as a percent of operating expense.

HR FTE Ratio

Total FTE / Total HR FTE

HR Ex empt Percent

HR Ex empt FTE / Total HR FTE

HR FTE Inv estment Factor

HR Ex pense / Total FTE

HR Headcount Inv estment Factor

HR Ex pense / Total Headcount

HR Outsourcing Percent

HR Outsourcing Cost / HR Ex pense

Total number of FTE employees that each Human Resource employee supports.

Number of exempt HR FTE as a percent of total HR FTE. Dollars spent on Human Resource functions per full-time equivalent employee.

Dollars spent on Human Resource functions per headcount employee.

Outsourcing expenses as a percent of total HR expense.

HR Consulting Percent

HR Consulting Cost / HR Ex pense

Percent of HR expenses that are used for HR consulting services.

HR Compensation Ex pense Percent

HR Compensation Cost / Operating Ex pense

HR compensation costs as a percent of total operating expenses.

HR Employ ee Cost Factor

HR Compensation Cost / Regular HR FTE

Average compensation paid to HR employees.

HR Compensation Cost * (1+ Benefits Comp Percent) / Regular

Average compensation paid to all HR employees including benefit costs.

HR Total Employ ee Cost Factor

HR FTE

HR Separation Rate - Total

Total HR Separations / Total HR Headcount

HR Separation Rate - Ex empt

Ex empt HR Separations / Ex empt HR Headcount

HR Separation Rate - Nonex empt

Nonex empt HR Separations / Nonex empt HR Headcount

HR Structure Breakdow n -

Number of HR employees w ho terminated as a percent of total HR employees.

Number of HR exempt employees w ho terminated as a percent of total HR employees.

Number of HR nonexempt employees w ho terminated as a percent of total HR employees.

HR Administrativ e FTE / Total HR FTE

Number of HR FTE in Administrative functions as a percentage of total HR FTE.

HR Benefits FTE / Total HR FTE

Number of HR FTE in Benefit functions as a percentage of total HR FTE.

HR Compensation FTE / Total HR FTE

Number of HR FTE in Compensation functions as a percentage of total HR FTE.

HR Employ ee Relations FTE / Total HR FTE

Number of HR FTE in Employee Relations functions as a percentage of total HR FTE.

HR HRIS FTE / Total HR FTE

Number of HR FTE in HRIS functions as a percentage of total HR FTE.

HR Management FTE / Total HR FTE

Number of HR FTE in HR Management functions as a percentage of total HR FTE.

HR Structure Breakdow n - Legal

HR Legal FTE / Total HR FTE

Number of HR FTE in Legal functions as a percentage of total HR FTE.

HR Structure Breakdow n - Staffing

HR Staffing FTE / Total HR FTE

Number of HR FTE in Staffing functions as a percentage of total HR FTE.

Administrativ e HR Structure Breakdow n - Benefits HR Structure Breakdow n Compensation HR Structure Breakdow n - Employ ee Relations HR Structure Breakdow n - HRIS HR Structure Breakdow n - HR Management

Referencia de Métricas METRIC NAME

METRIC FORMULA

Colaboración de Ilia S. Rodríguez Torres, Ph.D., Doral Bank Seminario: Midiendo Resultados: Usando Métricas para demostrar el valor añadido de los RR. HH.

METRIC DEFINITION

Compensation Compensation Rev enue Percent Total Compensation Rev enue Percent Total Labor Cost Rev enue Percent Compensation Ex pense Percent Total Compensation Ex pense Percent Total Labor Cost Ex pense Percent Compensation Percent - Ex ecutiv e Compensation Percent - Manager Compensation Percent - Staff Compensation Percent - Variable Compensation Percent - Contingent -

Compensation Cost (Workforce on Pay roll) / Rev enue

Employee compensation cost as a percent of unit revenue.

Compensation Cost (Workforce on Pay roll) + Benefit Cost EPTNW / Rev enue

Employee compensation and benefit cost as a percent of unit revenue.

Compensation Cost (Total) + Benefit Cost EPTNW / Rev enue

Total compensation and benefit cost as a percent of unit revenue.

Compensation Cost (Workforce on Pay roll) / Operating Ex pense Compensation Cost (Workforce on Pay roll) + Benefit Cost EPTNW / Operating Ex pense Compensation Cost (Total) + Benefit Cost EPTNW / Operating Ex pense Compensation Cost (Ex ecutiv e) / Compensation Cost (Workforce on Pay roll) Compensation Cost (Manager) / Compensation Cost (Workforce on Pay roll) Compensation Cost (Staff) / Compensation Cost (Workforce on Pay roll) Variable Compensation Cost / Compensation Cost (Workforce on Pay roll)

Employee compensation cost as a percent of unit operating expense.

Employee compensation and benefit cost as a percent of unit operating expense.

Total compensation and benefit cost as a percent of unit operating expense.

Executive compensation cost as a percentage of unit compensation cost.

Manager compensation cost as a percentage of unit compensation cost.

Staff compensation cost as a percentage of unit compensation cost.

Variable compensation cost as a percentage of unit compensation cost.

Contingent Cost / Compensation Cost (Workforce on Pay roll)

Total contingent compensation cost as a percentage of unit compensation cost.

Compensation Percent - Contingent -

Contingent On Pay roll Cost / Compensation Cost (Workforce on

On Pay roll

Pay roll)

On-payroll contingent compensation cost as a percentage of unit compensation cost.

Compensation Percent - Contingent -

Contingent Off Pay roll Cost / Compensation Cost (Workforce on

Off Pay roll

Pay roll)

Total

Contingent Cost Rev enue Percent Total Contingent Cost Rev enue Percent On Pay roll Contingent Cost Rev enue Percent Off Pay roll Contingent Cost Ex pense Percent Total Contingent Cost Ex pense Percent On Pay roll Contingent Cost Ex pense Percent Off Pay roll

Off-payroll contingent compensation cost as a percentage of unit compensation cost.

Contingent Cost / Rev enue

Costs of contingent w orkers as a percent of total revenue generated.

Contingent On Pay roll Cost / Rev enue

Costs of on-payroll contingent w orkers as a percent of total revenue generated.

Contingent Off Pay roll Cost / Rev enue

Costs of off-payroll contingent w orkers as a percent of total revenue generated.

Contingent Cost / Operating Ex pense

Costs of contingent w orkers as a percent of total operating expenses.

Contingent On Pay roll Cost / Operating Ex pense

Costs of on-payroll contingent w orkers as a percent of total operating expenses.

Contingent Off Pay roll Cost / Operating Ex pense

Costs of off-payroll contingent w orkers as a percent of total operating expenses.

Referencia de Métricas METRIC NAME

METRIC FORMULA

Colaboración de Ilia S. Rodríguez Torres, Ph.D., Doral Bank Seminario: Midiendo Resultados: Usando Métricas para demostrar el valor añadido de los RR. HH.

METRIC DEFINITION

Compensation (cont.)

Employ ee Cost Factor - Regular

Compensation Cost (Regular Employ ee) / Regular Employ ee

Employ ees

FTE

Employ ee Cost Factor - Workforce

Compensation Cost (Workforce on Pay roll) / Workforce on Pay roll FTE

Employ ee Cost Factor - Ex ecutiv e

Compensation Cost (Ex ecutiv e) / Ex ecutiv e FTE

Employ ee Cost Factor - Manager

Compensation Cost (Manager) / Manager FTE

Employ ee Cost Factor - Staff

Compensation Cost (Staff) / Staff FTE

Total Employ ee Cost Factor

Compensation Cost (Regular Employ ee) + Benefits Cost EPTNW / Regular Employ ee FTE

Average compensation paid to each regular employee.

Average compensation paid to each FTE employee.

Average compensation paid to executive level staff (vice-president level and above).

Average compensation paid to managers Average compensation paid to all employees, not including executives and managers.

Average compensation and benefit costs per regular employee FTE.

Total Labor Cost Factor

Compensation Cost (Total) + Benefits EPTNW / Total FTE

Contingent Cost Factor - Total

Contingent Cost / Contingent FTE

Average compensation and benefit costs per all FTE, including contingent off-payroll employees.

Average dollars paid to each contingent w orker.

Contingent Cost Factor - On Pay roll

Contingent On Pay roll Cost / Contingent On Pay roll FTE

Average dollars paid to each on-payroll contingent w orker.

Contingent Cost Factor - Off Pay roll

Contingent Off Pay roll Cost / Contingent Off Pay roll FTE

Average dollars paid to each off-payroll contingent w orker.

Referencia de Métricas METRIC NAME

METRIC FORMULA

Colaboración de Ilia S. Rodríguez Torres, Ph.D., Doral Bank Seminario: Midiendo Resultados: Usando Métricas para demostrar el valor añadido de los RR. HH.

METRIC DEFINITION

Benefits Benefit Rev enue Percent

Benefit Cost / Rev enue

Employee benef it cost as a percent of unit revenue.

Benefit Ex pense Percent

Benefit Cost / Operating Ex pense

Employee benef it cost as a percent of unit operating expense.

Benefit Compensation Percent Benefit Factor Healthcare Factor Workers' Compensation Factor Benefit Cost Breakdow n - Legally Required Pay ments Benefit Cost Breakdow n - Retirement & Sav ings Plan Pay ments Benefit Cost Breakdow n - Life Insurance & Death Benefit Pay ments Benefit Cost Breakdow n - Medical & Medically Related Benefit Pay ments Benefit Cost Breakdow n - Pay ments for Time Not Worked Benefit Cost Breakdow n Miscellaneous Benefit Pay ments

Benefit Cost EPTNW / Compensation Cost (Workforce on Pay roll) Benefit Cost / Workforce on Pay roll Headcount Medical & Medically Related Benefit Pay ments / Cov ered Employ ees

Employee benef it cost as a percent of employee compensation cost.

Average cost f or all benef its per employee.

Medical and healthcare benef it cost per covered employee.

Workers' Compensation Cost / Workforce on Pay roll Headcount

Workers' compensation cost per covered employee.

Legally Required Pay ments / Benefit Cost

Legally required payments as a percent of total benef it cost.

Retirement & Sav ings Plan Pay ments / Benefit Cost

Retirement and savings plan payments as a percent of total benef it cost.

Life Insurance & Death Benefit Pay ments / Benefit Cost

Lif e insurance and death benef it payments as a percent of total benef it cost.

Medical & Medically Related Benefit Pay ments / Benefit Cost

Medical and medically related benef it cost as a percent of total benef it cost.

Pay ments for Time Not Worked / Benefit Cost

Payments f or time not w orked as a percent of total benef it cost.

Miscellaneous Benefit Pay ments / Benefit Cost

Miscellaneous benef it payments as a percent of total benef it cost.

Referencia de Métricas METRIC NAME

METRIC FORMULA

Colaboración de Ilia S. Rodríguez Torres, Ph.D., Doral Bank Seminario: Midiendo Resultados: Usando Métricas para demostrar el valor añadido de los RR. HH.

METRIC DEFINITION

Benefits Benefit Rev enue Percent

Benefit Cost / Rev enue

Employee benefit cost as a percent of unit revenue.

Benefit Ex pense Percent

Benefit Cost / Operating Ex pense

Employee benefit cost as a percent of unit operating expense.

Benefit Compensation Percent Benefit Factor Healthcare Factor Workers' Compensation Factor Benefit Cost Breakdow n - Legally Required Pay ments Benefit Cost Breakdow n - Retirement & Sav ings Plan Pay ments Benefit Cost Breakdow n - Life Insurance & Death Benefit Pay ments Benefit Cost Breakdow n - Medical & Medically Related Benefit Pay ments Benefit Cost Breakdow n - Pay ments for Time Not Worked Benefit Cost Breakdow n Miscellaneous Benefit Pay ments

Benefit Cost EPTNW / Compensation Cost (Workforce on Pay roll) Benefit Cost / Workforce on Pay roll Headcount Medical & Medically Related Benefit Pay ments / Cov ered Employ ees

Employee benefit cost as a percent of employee compensation cost.

Average cost for all benefits per employee.

Medical and healthcare benefit cost per covered employee.

Workers' Compensation Cost / Workforce on Pay roll Headcount

Workers' compensation cost per covered employee.

Legally Required Pay ments / Benefit Cost

Legally required payments as a percent of total benefit cost.

Retirement & Sav ings Plan Pay ments / Benefit Cost

Retirement and savings plan payments as a percent of total benefit cost.

Life Insurance & Death Benefit Pay ments / Benefit Cost

Life insurance and death benefit payments as a percent of total benefit cost.

Medical & Medically Related Benefit Pay ments / Benefit Cost

Medical and medically related benefit cost as a percent of total benefit cost.

Pay ments for Time Not Worked / Benefit Cost

Payments for time not w orked as a percent of total benefit cost.

Miscellaneous Benefit Pay ments / Benefit Cost

Miscellaneous benefit payments as a percent of total benefit cost.

Referencia de Métricas

Colaboración de Ilia S. Rodríguez Torres, Ph.D., Doral Bank Seminario: Midiendo Resultados: Usando Métricas para demostrar el valor añadido de los RR. HH.

Staffing Accession Rate - Total

Total Hires / Regular Employ ee Headcount

All hires as a percentage of headcount.

Accession Rate - Ex empt

Ex empt Hires / Ex empt Regular Headcount

All exempt hires as a percentage of headcount.

Accession Rate - Nonex empt

Nonex empt Hires / Nonex empt Regular Headcount

All nonexempt hires as a percentage of headcount.

Accession Rate - Ex ternal - Total

Ex ternal Hires / Regular Employ ee Headcount

Accession Rate - Ex ternal - Ex empt

Ex empt Ex ternal Hires / Ex empt Regular Headcount

External new hire employees as a percent of employee headcount.

External new hire exempt employees as a percent of employee headcount.

Accession Rate - Ex ternal -

Nonex empt Ex ternal Hires / Nonex empt Regular Headcount

External new hire nonexempt employees as a percent of employee headcount.

Accession Rate - Internal - Total

Internal Hires / Regular Employ ee Headcount

Accession Rate - Internal - Ex empt

Ex empt Internal Hires / Ex empt Regular Headcount

Internal new hire employees as a percent of employee headcount.

Internal new hire exempt employees as a percent of employee headcount.

Nonex empt

Accession Rate - Internal -

Nonex empt Internal Hires / Nonex empt Regular Headcount

Internal new hire nonexempt employees as a percent of employee headcount.

Accession Rate - College - Total

College Hires / Regular Employ ee Headcount

Add Rate - Total

Total Add Hires / Regular Employ ee Headcount

Add Rate - Ex empt

Ex empt Add Hires / Ex empt Regular Headcount

Add Rate - Nonex empt

Nonex empt Add Hires / Nonex empt Regular Headcount

Add Rate - Ex ternal - Total

Ex ternal Add Hires / Regular Employ ee Headcount

Add Rate - Ex ternal - Ex empt

Ex empt Ex ternal Add Hires / Ex empt Regular Headcount

All college hires as a percentage of headcount.

Number of people hired to new positions as a percentage of headcount.

Number of exempt people hired to new positions as a percentage of headcount.

Number of nonexempt people hired to new positions as a percentage of headcount.

External new hire added employees as a percent of headcount employees.

External new hire added exempt employees as a percent of headcount employees.

Nonex empt

Add Rate - Ex ternal - Nonex empt

Nonex empt Ex ternal Add Hires / Nonex empt Regular Headcount

Add Rate - Internal - Total

Internal Add Hires / Regular Employ ee Headcount

Add Rate - Internal - Ex empt

Ex empt Internal Add Hires / Ex empt Regular Headcount

Add Rate - Internal - Nonex empt

Nonex empt Internal Add Hires / Nonex empt Regular Headcount

External new hire added nonexempt employees as a percent of headcount employees.

Internal new hire added employees as a percent of headcount employees.

Internal new hire added exempt employees as a percent of headcount employees.

Internal new hire added nonexempt employees as a percent of headcount employees.

Referencia de Métricas METRIC NAME

METRIC FORMULA

Colaboración de Ilia S. Rodríguez Torres, Ph.D., Doral Bank Seminario: Midiendo Resultados: Usando Métricas para demostrar el valor añadido de los RR. HH.

METRIC DEFINITION

Staffing (cont.)

Replacement Rate - Total

Total Replacement Hires / Regular Employ ee Headcount

Replacement Rate - Ex empt

Ex empt Replacement Hires / Ex empt Regular Headcount

Replacement Rate - Nonex empt

Nonex empt Replacement Hires / Nonex empt Regular Headcount

Number of people hired to fill existing positions as a percentage of headcount.

Number of exempt people hired to fill existing positions as a percentage of headcount.

Number of nonexempt people hired to fill existing positions as a percentage of headcount.

Replacement Rate - Ex ternal - Total

Ex ternal Replacement Hires / Regular Employ ee Headcount

External new hire replacement employees as a percent of headcount employees.

Replacement Rate - Ex ternal -

Ex empt Ex ternal Replacement Hires / Ex empt Regular

Ex empt

Headcount

External new hire replacement exempt employees as a percent of headcount employees.

Replacement Rate - Ex ternal -

Nonex empt Ex ternal Replacement Hires / Nonex empt Regular

Nonex empt

Headcount

Replacement Rate - Internal - Total

Internal Replacement Hires / Regular Employ ee Headcount

Internal new hire replacement employees as a percent of headcount employees.

Ex empt Internal Replacement Hires / Ex empt Regular

Internal new hire replacement exempt employees as a percent of headcount employees.

Replacement Rate - Internal - Ex empt

Headcount

External new hire replacement nonexempt employees as a percent of headcount employees.

Replacement Rate - Internal -

Nonex empt Internal Replacement Hires / Nonex empt Regular

Nonex empt

Headcount

Internal new hire replacement nonexempt employees as a percent of headcount employees.

Career Path Ratio - Total

Total Promotions / Total Promotions + Total Transfers

Promotions as a percentage of all movement w ithin the organization.

Career Path Ratio - Ex empt

Ex empt Promotions / Ex empt Promotions + Ex empt Transfers

Exempt promotions as a percentage of all movement w ithin the organization.

Nonex empt Promotions / Nonex empt Promotions + Nonex empt

Nonexempt promotions as a percentage of all movement w ithin the organization.

Career Path Ratio - Nonex empt

Transfers

Referencia de Métricas

Colaboración de Ilia S. Rodríguez Torres, Ph.D., Doral Bank Seminario: Midiendo Resultados: Usando Métricas para demostrar el valor añadido de los RR. HH.

Cost Per Hire - Total

Total Hiring Costs * 1.1 Factor / Total Hires

Average dollars spent on hiring costs per employee hired.

Cost Per Hire - Ex empt

Ex empt Hiring Costs * 1.1 Factor / Ex empt Hires

Average dollars spent on hiring costs per exempt employee hired.

Cost Per Hire - Nonex empt

Nonex empt Hiring Costs * 1.1 Factor / Nonex empt Hires

Average dollars spent on hiring costs per nonexempt employee hired.

Cost Per Hire - Ex ternal - Total

Ex ternal Hiring Costs * 1.1 Factor / Ex ternal Hires

Total of six key hiring costs (plus f actor) per external new hire.

Ex empt Ex ternal Hiring Costs * 1.1 Factor / Ex empt Ex ternal

Total of six key hiring costs (plus f actor) per external new exempt hire.

Cost Per Hire - Ex ternal - Ex empt Cost Per Hire - Ex ternal - Nonex empt Cost Per Hire - Internal - Total Cost Per Hire - Internal - Ex empt

Hires Nonex empt Ex ternal Hiring Costs * 1.1 Factor / Nonex empt Ex ternal Hires

Total of six key hiring costs (plus f actor) per external new nonexempt hire.

Internal Hiring Costs * 1.1 Factor / Internal Hires

Total of f our key hiring costs (plus f actor) per internal new hire.

Ex empt Internal Hiring Costs * 1.1 Factor / Ex empt Internal

Total of f our key hiring costs (plus f actor) per internal new exempt hire.

Hires Nonex empt Internal Hiring Costs * 1.1 Factor / Nonex empt Internal Hires

Total of f our key hiring costs (plus f actor) per internal new nonexempt hire.

Cost Per Hire - College - Total

College Hiring Costs * 1.1 Factor / College Hires

Total of f our key hiring costs (plus f actor) per college new hire.

Cost Per Hire - Adv ertising

Adv ertising Hiring Costs / Total Hiring Costs

Adversiting costs as a percent of total new hire cost.

Cost Per Hire - Agency

Agency Hiring Costs / Total Hiring Costs

Agency costs as a percent of total new hire cost.

Cost Per Hire - Referral Bonuses

Referral Bonuses Hiring Costs / Total Hiring Costs

Ref erral bonuses costs as a percent of total new hire cost.

Cost Per Hire - Trav el

Trav el Hiring Costs / Total Hiring Costs

Travel costs as a percent of total new hire cost.

Cost Per Hire - Relocation

Relocation Hiring Costs / Total Hiring Costs

Relocation costs as a percent of total new hire cost.

Cost Per Hire - Recruiter

Recruiter Hiring Costs / Total Hiring Costs

HR recruiter costs as a percent of total new hire cost.

Cost Per Hire - Ex ternal - Adv ertising

Ex ternal Adv ertising Hiring Costs / Ex ternal Hiring Costs

Adversiting costs as a percent of total external new hire cost.

Cost Per Hire - Ex ternal - Agency

Ex ternal Agency Hiring Costs / Ex ternal Hiring Costs

Agency costs as a percent of total external new hire cost.

Ex ternal Referral Bonuses Hiring Costs / Ex ternal Hiring Costs

Ref erral bonuses costs as a percent of total external new hire cost.

Cost Per Hire - Ex ternal - Trav el

Ex ternal Trav el Hiring Costs / Ex ternal Hiring Costs

Travel costs as a percent of total external new hire cost.

Cost Per Hire - Ex ternal - Relocation

Ex ternal Relocation Hiring Costs / Ex ternal Hiring Costs

Relocation costs as a percent of total external new hire cost.

Cost Per Hire - Ex ternal - Recruiter

Ex ternal Recruiter Hiring Costs / Ex ternal Hiring Costs

HR recruiter costs as a percent of total external new hire cost.

Cost Per Hire - Internal - Adv ertising

Internal Adv ertising Hiring Costs / Internal Hiring Costs

Advertising costs as a percent of total internal new hire cost.

Cost Per Hire - Internal - Trav el

Internal Trav el Hiring Costs / Internal Hiring Costs

Travel costs as a percent of total internal new hire cost.

Cost Per Hire - Internal - Relocation

Internal Relocation Hiring Costs / Internal Hiring Costs

Relocation costs as a percent of total internal new hire cost.

Cost Per Hire - Internal - Recruiter

Internal Recruiter Hiring Costs / Internal Hiring Costs

Time to Fill - Total

Total Day s to Fill / Total Hires

Time to Fill - Ex empt

Ex empt Day s to Fill / Ex empt Hires

Time to Fill - Nonex empt

Nonex empt Day s to Fill / Nonex empt Hires

Time to Fill - Ex ternal - Total

Ex ternal Day s to Fill / Ex ternal Hires

Time to Fill - Ex ternal - Ex empt

Ex empt Ex ternal Day s to Fill / Ex empt Ex ternal Hires

Time to Fill - Ex ternal - Nonex empt

Nonex empt Ex ternal Day s to Fill / Nonex empt Ex ternal Hires

Time to Fill - Internal - Total

Internal Day s to Fill / Internal Hires

Time to Fill - Internal - Ex empt

Ex empt Internal Day s to Fill / Ex empt Internal Hires

Time to Fill - Internal - Nonex empt

Nonex empt Internal Day s to Fill / Nonex empt Internal Hires

HR recruiter costs as a percent of total internal new hire cost.

Average number of calendar days f rom requisition date to of f er acceptance per hire.

Average number of calendar days f rom requisition date to of f er acceptance per exempt hire.

Average number of calendar days f rom requisition date to of f er acceptance per nonexempt hire.

Number of calendar days f rom requisition date to of f er acceptance per new external hire.

Number of calendar days f rom requisition date to of f er acceptance per new external exempt hire.

Number of calendar days f rom requisition date to of f er acceptance per new external nonexempt hire.

Number of calendar days f rom requisition date to of f er acceptance per new internal hire.

Number of calendar days f rom requisition date to of f er acceptance per new internal exempt hire.

Number of calendar days f rom requisition date to of f er acceptance per new internal nonexempt hire.

Cost Per Hire - Internal - Nonex empt

Cost Per Hire - Ex ternal - Referral Bonuses

Referencia de Métricas METRIC NAME

METRIC FORMULA

Colaboración de Ilia S. Rodríguez Torres, Ph.D., Doral Bank Seminario: Midiendo Resultados: Usando Métricas para demostrar el valor añadido de los RR. HH.

METRIC DEFINITION

Staffing (cont.)

Average number of calendar days from requisition date to employee start date per hire.

Average number of calendar days from requisition date to employee start date per exempt hire.

Average number of calendar days from requisition date to employee start date per nonexempt hire.

Number of calendar days from requisition date to employee start date per new external hire.

Number of calendar days from requisition date to employee start date per new external exempt hire.

Time to Start - Total

Total Day s to Start / Total Hires

Time to Start - Ex empt

Ex empt Day s to Start / Ex empt Hires

Time to Start - Nonex empt

Nonex empt Day s to Start / Nonex empt Hires

Time to Start - Ex ternal - Total

Ex ternal Day s to Start / Ex ternal Hires

Time to Start - Ex ternal - Ex empt

Ex empt Ex ternal Day s to Start / Ex empt Ex ternal Hires

Time to Start - Ex ternal - Nonex empt

Nonex empt Ex ternal Day s to Start / Nonex empt Ex ternal Hires

Number of calendar days from requisition date to employee start date per new external nonexempt hire.

Time to Start - Internal - Total

Internal Day s to Start / Internal Hires

Time to Start - Internal - Ex empt

Ex empt Internal Day s to Start / Ex empt Internal Hires

Time to Start - Internal - Nonex empt

Nonex empt Internal Day s to Start / Nonex empt Internal Hires

Offer Acceptance Rate

Total Offers Accepted / Total Offers Ex tended

Offer Acceptance Rate - Ex ternal

Ex ternal Offers Accepted / Ex ternal Offers Ex tended

Offer Acceptance Rate - College

College Offers Accepted / College Offers Ex tended

Number of calendar days from requisition date to employee start date per new internal hire.

Number of calendar days from requisition date to employee start date per new internal exempt hire.

Number of calendar days from requisition date to employee start date per new internal nonexempt hire.

Offers accepted as a percent of offers made.

External new hire offers accepted as a percent of external new hire offers made.

New college hire offers accepted as a percent of new college hire offers made.

Sign-On Bonus Percent

Total Hires Receiv ing Sign-On Bonuses / Ex ternal Hires + College Hires

New hires receiving a sign-on bonus as a percent of total new hires.

Sign-On Bonus Percent - Ex ecutiv e

Ex ecutiv e Hires Receiv ing Sign-On Bonuses / Ex ecutiv e Hires

New executive hires receiving a sign-on bonus as a percent of total executive new hires.

Sign-On Bonus Percent - Manager

Manager Hires Receiv ing Sign-On Bonuses / Manager Hires

New manager hires receiving a sign-on bonus as a percent of total manager new hires.

Total Sign-On Bonus Cost / Total Hires Receiv ing Sign-On

Average sign-on bonus amount for each new hire w ho received signon bonus.

Sign-On Bonus Factor Sign-On Bonus Factor - Ex ecutiv e Sign-On Bonus Factor - Manager

Bonuses Ex ecutiv e Sign-On Bonus Cost / Ex ecutiv e Hires Receiv ing Sign-On Bonuses Manager Sign-On Bonus Cost / Manager Hires Receiv ing SignOn Bonuses

Average sign-on bonus amount for each new executive hire w ho received sign-on bonus.

Average sign-on bonus amount for each new manager hire w ho received sign-on bonus.

Referencia de Métricas METRIC NAME

METRIC FORMULA

Colaboración de Ilia S. Rodríguez Torres, Ph.D., Doral Bank Seminario: Midiendo Resultados: Usando Métricas para demostrar el valor añadido de los RR. HH.

METRIC DEFINITION

Staffing (cont.)

Average number of calendar days from requisition date to employee start date per hire.

Average number of calendar days from requisition date to employee start date per exempt hire.

Average number of calendar days from requisition date to employee start date per nonexempt hire.

Number of calendar days from requisition date to employee start date per new external hire.

Number of calendar days from requisition date to employee start date per new external exempt hire.

Time to Start - Total

Total Day s to Start / Total Hires

Time to Start - Ex empt

Ex empt Day s to Start / Ex empt Hires

Time to Start - Nonex empt

Nonex empt Day s to Start / Nonex empt Hires

Time to Start - Ex ternal - Total

Ex ternal Day s to Start / Ex ternal Hires

Time to Start - Ex ternal - Ex empt

Ex empt Ex ternal Day s to Start / Ex empt Ex ternal Hires

Time to Start - Ex ternal - Nonex empt

Nonex empt Ex ternal Day s to Start / Nonex empt Ex ternal Hires

Number of calendar days from requisition date to employee start date per new external nonexempt hire.

Time to Start - Internal - Total

Internal Day s to Start / Internal Hires

Time to Start - Internal - Ex empt

Ex empt Internal Day s to Start / Ex empt Internal Hires

Time to Start - Internal - Nonex empt

Nonex empt Internal Day s to Start / Nonex empt Internal Hires

Offer Acceptance Rate

Total Offers Accepted / Total Offers Ex tended

Offer Acceptance Rate - Ex ternal

Ex ternal Offers Accepted / Ex ternal Offers Ex tended

Offer Acceptance Rate - College

College Offers Accepted / College Offers Ex tended

Number of calendar days from requisition date to employee start date per new internal hire.

Number of calendar days from requisition date to employee start date per new internal exempt hire.

Number of calendar days from requisition date to employee start date per new internal nonexempt hire.

Offers accepted as a percent of offers made.

External new hire offers accepted as a percent of external new hire offers made.

New college hire offers accepted as a percent of new college hire offers made.

Sign-On Bonus Percent

Total Hires Receiv ing Sign-On Bonuses / Ex ternal Hires + College Hires

New hires receiving a sign-on bonus as a percent of total new hires.

Sign-On Bonus Percent - Ex ecutiv e

Ex ecutiv e Hires Receiv ing Sign-On Bonuses / Ex ecutiv e Hires

New executive hires receiving a sign-on bonus as a percent of total executive new hires.

Sign-On Bonus Percent - Manager

Manager Hires Receiv ing Sign-On Bonuses / Manager Hires

New manager hires receiving a sign-on bonus as a percent of total manager new hires.

Total Sign-On Bonus Cost / Total Hires Receiv ing Sign-On

Average sign-on bonus amount for each new hire w ho received signon bonus.

Sign-On Bonus Factor Sign-On Bonus Factor - Ex ecutiv e Sign-On Bonus Factor - Manager

Bonuses Ex ecutiv e Sign-On Bonus Cost / Ex ecutiv e Hires Receiv ing Sign-On Bonuses Manager Sign-On Bonus Cost / Manager Hires Receiv ing SignOn Bonuses

Average sign-on bonus amount for each new executive hire w ho received sign-on bonus.

Average sign-on bonus amount for each new manager hire w ho received sign-on bonus.

Referencia de Métricas METRIC NAME

METRIC FORMULA

Colaboración de Ilia S. Rodríguez Torres, Ph.D., Doral Bank Seminario: Midiendo Resultados: Usando Métricas para demostrar el valor añadido de los RR. HH.

METRIC DEFINITION

Training & Development Employ ees Trained Percent

Workforce Trained / Total Headcount

Employees receiving training classes as a percent of total headcount.

Training Cost Factor - Total

Total Training Cost / Workforce Trained

Dollars spent on training for each employee w ho received training.

Total Training Cost (ETPB) / Workforce Trained

Dollars spent on training for each employee w ho received training excluding Trainee Pay & Benefits.

Total Training Cost / Operating Ex pense

Internal and external training cost as a percent of unit operating expense.

Total Training Cost (ETPB) / Operating Ex pense

Internal and external training cost as a percent of unit operating expense excluding Trainee Pay & Benefits.

Ex ternal Training Cost (ETPB) / Total Training Cost (ETPB)

External training cost as a percent of unit operating expense excluding Trainee Pay & Benefits.

Internal Training Cost (ETPB) / Total Training Cost (ETPB)

Internal training cost as a percent of unit operating expense excluding Trainee Pay & Benefits.

Total Training Cost / HR Ex pense

Training cost as a percent of HR expense.

Total Training Cost (ETPB) / HR Ex pense

Training cost as a percent of HR expense excluding Trainee Pay & Benefits.

Training Compensation % - Total

Total Training Cost / Compensation Cost (Workforce on Pay roll)

Training cost as a percent of compensation cost.

Training Compensation Percent -

Total Training Cost (ETPB) / Compensation Cost (Workforce on

Ex cluding Trainee Pay & Benefits

Pay roll)

Training cost as a percent of compensation cost excluding Trainee Pay & Benefits.

Training Headcount Inv estment Factor

Total Training Cost / Total Headcount

Dollar investment for employee training.

Total Training Cost (ETPB) / Total Headcount

Dollar investment for employee training excluding Trainee Pay & Benefits.

Training Cost Factor - Ex cluding Trainee Pay & Benefits Training Cost Percent - Total Training Cost Percent - Ex cluding Trainee Pay & Benefits - Total Training Cost Percent - Ex cluding Trainee Pay & Benefits - Ex ternal Training Cost Percent - Ex cluding Trainee Pay & Benefits - Internal Training Cost HR Ex pense % - Total Training Cost HR Ex pense Percent Ex cluding Trainee Pay & Benefits

Training Headcount Inv estment Factor - Ex cluding Trainee Pay & Benefits

Referencia de Métricas Headcount Training Factor

Total Training Hours / Total Headcount

FTE Training Factor

Total Training Hours / Total FTE

Training FTE Inv estment Factor -

Colaboración de Ilia S. Rodríguez Torres, Ph.D., Doral Bank Seminario: Midiendo Resultados: Usando Métricas para demostrar el valor añadido de los RR. HH.

Average number of hours of training per headcount employee.

Average number of hours of training per full-time equivalent employee.

Total Training Cost / Total FTE

Dollar amount spent on training per full-time equivalent employee.

Total Ex empt Training Cost / Ex empt FTE

Dollar amount spent on training per exempt full-time equivalent employee.

Total Nonex empt Training Cost / Nonex empt FTE

Dollar amount spent on training per nonexempt full-time equivalent employee.

Total Training Cost (ETPB) / Total FTE

Dollar amount spent on training per full-time equivalent employee excluding Trainee Pay & Benefits.

Ex empt Training Cost (ETPB) / Ex empt FTE

Dollar amount spent on training per exempt full-time equivalent employee excluding Trainee Pay & Benefits.

NonEx empt Training Cost (ETPB) / Nonex empt FTE

Dollar amount spent on training per nonexempt full-time equivalent employee excluding Trainee Pay & Benefits.

Training Staff Ratio

Total FTE / Training Staff FTE

Number of FTE employees supported by each training staff FTE.

Training Cost Per Hour - Total

Total Training Cost / Total Training Hours

Dollars spent on training per hour of training provided.

Total Training Cost (ETPB) / Total Training Hours

Dollars spent on training per hour of training provided excluding Trainee Pay & Benefits.

Training Hours Percent - Internal Staff

Internal Staff Training Hours / Total Training Hours

Number of internal training hours as a percent of total training hours.

Training Hours Percent - Ex ternal Staff

Ex ternal Staff Training Hours / Total Training Hours

Number of external training hours as a percent of total training hours.

Total Training FTE Inv estment Factor Total - Ex empt Training FTE Inv estment Factor Total - Nonex empt Training FTE Inv estment Factor Ex cl. Trainee Pay & Benefits - Total Training FTE Inv estment Factor ETPB - Ex empt Training FTE Inv estment Factor ETPB - Nonex empt

Training Cost Per Hour - Ex cluding Trainee Pay & Benefits