Octane - Nov/Dec 2018 by ensembleiq

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Spiffy Car Wash Connecting the dots

Mobil makes a move CANADA’S CAR WASH & PETROLEUM MAGAZINE

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NOVEMBER / DECEMBER 2018

Volume 23 | Number 6

CANADA’S CAR WASH & PETROLEUM MAGAZINE

10 ADVERTISERS AIR-serv Canada Inc........................................17 AUTEC Car Wash Systems............................. 16 Blendco Systems LLC..................................... 19 Cantest Solutions Inc........................................9 Duro-Last Roofing Inc..................................... 16 Erb and Erb Insurance Brokers........................31 FormaShape....................................................29 Forte Products................................................ 22 Greenergy Fuels Canada Inc............................ 7 ISTOBAL.......................................................... 22 McCowan Design & Manufacturing............... 19 Mondo Products Co. Ltd..................................2 Oasis Car Wash Systems...........................21, 23 Power Pressure Systems Inc...........................20 ProTELEC CheckMate.....................................31 Pumps & Pressure Inc......................................31 RDM Industrial Electronics, Inc......................20 Wash Tech........................................................31 WashLinks/Sonnys..........................................15 Washworld Inc................................................ 27 World Fuel Services Canada, ULC....................5 Wwwash Canada............................................25

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CONTENTS 04 Editor’s Message Harassment and violence hurt business too 06 The view from CIPMA Behind the scenes, what makes the petroleum marketing sector tick

11 Products News Products, equipment and services 12 Spiffy Car Wash Connecting the dots

08 Mobil makes a move Iconic US brand opens in Canada

16 COVER STORY 2019 Buyers' Guide Our annual listing of the fuel and wash sectors' leading suppliers to the trade

10 Car Wash Personalities Operator and inventor Ivan Barber shares his wash wisdom

32 CCA Industry Forum Golf tournament a great success

November / December 2018

Editor’s message 20 Eglinton Ave. West, Suite 1800, Toronto, ON M4R 1K8

Harassment and violence hurt business too

(416) 256-9908 | (877) 687-7321 | Fax (888) 889-9522 www.CCentral.ca PRESidENT, ENSEMblEiQ CANAdA Jennifer Litterick | jlitterick@ensembleiq.com Group Brand Director - Retail Kathryn Swan | kswan@ensembleiq.com ViCE PRESidENT/GENERAl MANAGER - EVENTS Michael Cronin | mcronin@ensembleiq.com Editorial EdiTOR, CSNEWS CANAdA Jane Auster | jauster@ensembleiq.com

A recent statistic on Ontario workplace safety came as a bit of a surprise. Leading a list of employee challenges were violence and harassment on the job, and retail sites led the group of industries affected by these bad behaviours. Labour delivered nearly 12,000 orders to businesses in Ontario that were found to be in contravention of Bill 132, the provincial Sexual Violence and Harassment Action Plan Act, that came into force in 2016. Harassment can come in many forms. Among them:

EdiTOR, Octane Kelly Gray | kgray@ensembleiq.com ONLINE EDITOR Nikki Lockington | nlockington@ensembleiq.com TRANSLATION | Danielle Hart advErtising salEs SALES REPRESENTATIVE Elijah Hoffman | ehoffman@ensembleiq.com SAlES & EVENTS COORdiNATOR Claudia Castro

• Offensive or intimidating comments or jokes

DESIGN AND production

• Bullying or aggressive behaviour

Vice President, Production Derek Estey | destey@ensembleiq.com

• Displaying or circulating offensive pictures or materials

PRODUCTION MANAGER Michael Kimpton | mkimpton@ensembleiq.com ART DIRECTOR | Christian Lemay

• Inappropriate staring • Isolating or making fun of a worker because of gender identity Ontario’s regulations offer ‘Best Practices’ guidelines that are relevant across the country. The ministry suggests business follow these rules to get onto the right side of regulation and develop meaningful in-house policies: • Write a statement demonstrating employer commitment to fighting on-the-job harassment. • The statement should note that the policy applies to all workers. • The policy must indicate sources of harassment may come from a wide range that includes customers, clients, employers, supervisors, workers and members of the public. • Workers must be encouraged to report incidents of harassment, and an appropriate person must be in place to receive these reports. • The policy must state that the employer will investigate and deal with all complaints or incidents of workplace harassment in a fair and timely manner and that information about a complaint or incident will not be disclosed except to the extent necessary to protect workers and to investigate the complaint. • The policy must also let workers know they will not be penalized for reporting an incident. • The policy should include subsidiary resources such as those offered by a union or the inhouse health and safety committee. Working against harassment and violence on the job is in everyone’s best interests. Where does your business stand? What's your policy?

Director of Marketing Alexandra Voulu | avoulu@ensembleiq.com AUDIENCE DEVELOPMENT MANAGER Lina Trunina | ltrunina@ensembleiq.com WEB OPERATIONS MANAGER Valerie White | vwhite@ensembleiq.com CORPORATE OFFICERS EXECUTIVE CHAIRMAN | Alan Glass ChiEF EXECUTIVE OFFiCER | David Shanker Chief Operating Officer & Chief Financial Officer Richard Rivera

President, Path to Purchase Institute | Terese Herbig CHIEF DIGITAL OFFICER | Joel Hughes Chief Innovation Officer | Tanner Van Dusen

Executive Vice President, Events & Conferences Ed Several

SUBSCRIPtion services Subscriptions: $65.00 per year, 2 year $120.00, Outside Canada $100.00 per year, Single copy $12.00, Groups $46.00, Outside Canada Single copy $16.00. Email: ycm@convenienceu.ca Phone: 1-844-694-4422, between 9 a.m. to 5 p.m. EST weekdays Fax: 1-844-815-0700 / Online: www.ccentral.ca/subscribe LICENSING AND REPRINTS Please contact Wright’s Media | ensembleiq@wrightsmedia.com 1-877-652-5295

kgray@ensembleiq.com

CONVENIENCE STORE NEWS CANADA / OCTANE is published 6 times a year by EnsembleIQ. CONVENIENCE STORE NEWS CANADA / OCTANE is circulated to managers, buyers and professionals working in Canada’s convenience, gas and wash channel. Please direct inquiries to the editorial offices. Contributions of articles, photographs and industry information are welcome, but cannot be acknowledged or returned. ©2018 All rights reserved. No part of this publication may be reproduced in any form, including photocopying and electronic retrieval/retransmission, without the permission of the publisher.

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The Legend is back in Canada

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The view from CIPMA Canada’s petroleum marketing sector is an industry that the majority of people need to live their lives. From getting to work, to taking kids to school, most people drive into their local retail outlet and fill up.

Jennifer Stewart, President & CEO CIPMA

OCTANE: What is the biggest misperception about Canada’s petroleum marketing sector? Stewart: I think a big misperception is that most retail sites are owned by refining companies, when in reality, the vast majority or nearly 80 per cent of sites, are owned by independent businesses. What amazes me, day-in and day-out about the sector, is the innovation of the entrepreneurs behind the scenes. Many of these business owners operate ‘big brands’ like Shell and ESSO, but are driven, self-made entrepreneurs with a hunger to succeed in a very competitive marketplace. OCTANE: What advancements have been made in the sector that you would want highlighted? Stewart: The sector continues to be more energy efficient and prioritizes reducing emissions. As an industry, we have reduced sulphur in gasoline, a major contributor to air pollution, by nearly 95 per cent.

November / December 2018

But behind the scenes, how does that sector function and what makes it tick? Octane Magazine sits down with Jennifer Stewart, the President and CEO of the Canadian Independent Petroleum Marketers Association, also known as CIPMA, to learn more.

CIPMA was also supportive of the Ontario government’s recent decision to go to E10, up from E5. This means that gasoline will have an average ethanol content of 10 per cent across the province. We feel that there are ways we can reduce our carbon footprint and make people feel good about their choices. In fact, we launched a program called ‘Smart Fuelling’ to demonstrate how consumers can reduce their carbon footprint (www.smartfuelling.ca) OCTANE: In light of ongoing government regulation, what do you see as the future of the sector? Stewart: I think we need to keep innovating, and this isn’t just on the retail side of things. It’s fascinating what is happening in the automotive sector, and the advancements that are being made with internal combustion engines. They are becoming increasingly more efficient, and there is a concerted effort within the automotive sector to keep pushing forward and advancing their design in an effort to even further reduce emissions.

OCTANE: How do you think the sector will be influenced by the introduction of electric vehicles? Stewart: I think we all will be influenced by electric vehicles, but I don’t think this revolution will happen as quickly as some may be predicting. I think people like driving their vehicles, but they want to feel better about their choices. We have many companies that currently offer EV charging stations, in addition to traditional gas stations. I think the future will be a mix of both offerings, and that gasoline isn’t going anywhere, as long as we push to continue down our path of sustainability. OCTANE: As an industry association, what are your key priorities? Stewart: Having a voice at the table is key for us. I think being active contributors to government conversations, regulations and just generally being present advocating for our sector is the underpinning of CIPMA. To learn more about CIPMA visit www.cipma.org

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Mobil makes a move Iconic US brand opens in Canada Text by Mario Toneguzzi

More than 200 former Loblaw gas stations have been rebranded this year to carry the Mobil name. Now, Canadian operator Imperial Oil that is almost 70% owned by Exxon Mobil is setting its sights on expanding the well-known name to other Canadian locations. Yan Côté, retail fuels manager for Imperial Oil, said the branding of all locations took place within a year and the transition went relatively smoothly with the first four beginning in August 2017. “They’re located where you would typically find large Loblaw locations that can accommodate a fuel site - where Loblaw historically found it attractive to put a fuel offer in,” explains Côté. “Loblaw had started putting them in in the 1980s.” In July 2017 Brookfield Business Partners bought Loblaw’s 213 Canadian retail gas stations for about $540 million. That deal included convenience store kiosks on Loblaw-owned grocery store property that were beside the gas pumps. Côté says the Mobil gas stations have the benefit of being located near Loblaw stores and will continue to allow customers to collect PC points through Loblaw's PC Plus loyalty program and by using PC Financial products. “To be clear, the sites are owned by Brookfield,” says Côté. “The initial value we’re bringing is the value of the Mobil brand. The Mobil brand is a brand that stands for innovation, product quality and technology leadership. It’s very visible in motor racing. And, there’s 10,000 Mobil branded stations globally. We think it’s complementary to the Esso

brand that we also market as Imperial Oil. We believe that it’s going to give us an opportunity to grow at Imperial.” The iconic Mobil brand is known throughout the world but this is the first time the fuel retail brand has entered the Canadian marketplace. The gas stations are located in every Canadian province except Newfoundland and Prince Edward Island. Côté added that there are more locations in Western Canada. The Mobil brand has existed in Canada for a number of years on the lubricant side of the business and has a strong presence in that area. "In the world of petroleum retailing, the Mobil brand is the blue-chip brand that has transcended borders around the globe for generations. The Mobil flag will bring credibility to the Loblaw/Superstore filling stations and will easily resonate with customers in a brutally competitive business,” says Michael Kehoe, an Alberta-based retail specialist with Fairfield Commercial Real Estate in Calgary. “The gorilla-sized, large-format retailers are seeking to differentiate their house-brand fuel facilities from their core business and the Mobil branding will fulfill that separation strategy.” Mobil’s corporate lineage spans decades and goes back well into the 1800s. Its innovations have been numerous. Indeed, Mobil introduced the first synthetic motor oil in 1974. It was the first to develop detergent gasolines in 1968. It became the first gas retailer in the US in 1986 to introduce pay at the pump. In 1997, it introduced Speedpass, the first mobile payment device. Côté said the Mobil gas stations sell the Synergy fuel, which is a fuel that has the company’s proprietary additive in it that helps improve fuel economy and performance.

“The (Mobil) brand will be made available to dealers. We have intentions of seeing the brand grow both on Loblaw property and off Loblaw property,” says Côté. “That’s part of the reason we introduced the brand. It enables Imperial to grow. And we see the Esso and the Mobil brands as being highly complementary. We would expect to see substantial growth both on and off Loblaw property over time.” Côté says the company is in the process of doing some research to help it evaluate how the Mobil brand is growing in Canada and how consumers feel about the Mobil brand in the retail fuel space. “We see growth opportunity. ... A lot of the Loblaw properties have the space for a fuel site. The Brookfield team is evaluating opportunities there and we’re also looking to grow the Loblaw brand off Loblaw property working through dealers as we would with the Esso brand,” he added. “What we hear from consumers is that the Mobil brand is a global brand. They associate Mobil with technology and we have been selling Mobil lubricants in Canada like Mobil 1 engine oils for quite some time. So this just helps us further that brand into the retail fuel space. ... Mobil is a well-known brand. ... It’s a big international brand for us. It’s got a long legacy in terms of motorsports, technology leadership and just overall in the petroleum product space. “In the minds of consumers some of the things we hear are it’s perceived as a global brand. It’s perceived as a brand that stands for technology leadership. And, for us to enter the market in this way it kind of bolsters that view of Imperial being innovative in the way it goes to market.” OCTANE

Yan Côté, Retail Fuels Manager, Imperial Oil

November / December 2018

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Ivan Barber shares his wash wisdom

The basics still apply! Text by Kelly Gray Photography by Roger Yip

Octane: Where did it all begin? Barber: I started in 1955 in a service station in Etobicoke. In 1957 we bought a semi-automatic wash system from Choldun in Boston. The system was 23 feet by 8 feet and was hung from the ceiling on ropes. The system soaped up and down. We hand-washed the cars with mitts before the machine came up and down again to rinse the car. We then turned on two high-powered fans to assist while we hand-dried each car.

Ivan Barber has seen a few things over his more than 60 years as a pioneer in North America’s car wash industry. Mr. Barber has been an inventor with numerous patents, a distributor of leading innovative wash systems, and a car wash operator with sites that are among the most successful in Canada. Today, at over 90, Mr. Barber still shows up regularly for work at one of his facilities in southern Ontario where his experience is assisting to keep these locations at the top of their game.

November / December 2018

Barber came to Toronto in 1951 from a farm near Mount Forest, Ont. He took a job as a constable with the Toronto police service, but a life of shift work wasn’t appealing, so he looked to other avenues and discovered a need for clean cars in the growing city. We recently got together with Mr. Barber at his VALET Carwash in Mississauga and asked him about the early days in Canada’s car wash sector.

In 1960-1961 we opened Evans Ave. Car Wash, our first fully automatic location, on the same site. When I went in to this part of the business there were just seven other automatic washes in Toronto. We were the eighth. The leader in Toronto (and Canada) at that time was Farbs at King and John St. where they did more than 1,700 cars a day, making them one of the biggest car washes in the world. Octane: What kind of skills were necessary to run these early operations? Barber: I came from the farm and so I brought lots of experience from CCentral.ca

that side. On the farm you have to do everything yourself. If something needs to be ﬁxed you get out the tools and get it done. By 1963 I had earned my mechanic's licence, and this enabled me to really get involved in not just repair and maintenance but design and build as well as distribution of systems. Octane: Where were the innovators that moved you forward? Barber: In the ’60s after getting my mechanic's licence I looked at Rocket Wash in Chicago. Rocket used a three-brush unit with men doing the windows and the back of the car. I liked the system and purchased a unit for my wash. One challenge I had with this system was the top brush. It could come down and break off the car antennae. So, we had to retract the top brush and wash that area by hand. Octane: What were some of the partnerships you established to help drive car wash? Barber: In 1963 I introduced ChemTherm Car Wash Equipment to the market here.

In 1965 I brought California Car Wash Equipment to Canada and in 1989 we changed the name to Washworld. The California Car Wash Equipment line was popular and our sales were more than $9 million back in 1973 alone. Octane: We have been told you hold a number of patents. Tell us about some of your inventions. Barber: Back in the late 1960s Sherman brought out a wrap-around brush system. I looked at this and saw there could be improvements. A year or two later I introduced the Barber Wraparound, a product that rose to become one of the top three systems in the market. Octane: What are some of the important developments you have witnessed? Barber: In the 1960s California Carwash came out with hydraulics. This was an improvement because electric motors had been a challenge in the industry. Electrics and water just didn’t mix. In the early days we were all using bristles. Then Belanger developed soft-cloth

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brushes. Everyone thought bristles were scratching cars so the industry was happy to convert to soft cloth. I disagree that it was the brush that was scratching the cars, but it was great for sales. In the 1970s the oil companies were looking for additional revenue and started building car washes on their sites. I started selling equipment to the oil companies and installed systems from coast to coast. Customers expect more today and we have the equipment to meet expectations. True, it costs more to wash cars now. I started washing cars charging $1.50 to clean the inside and outside of the vehicle. The same service today costs $29. A lot of the same thinking still applies to a good wash. No matter how much change there is in the industry you still need good quality water, detergent and friction to really get the job done right. There are a lot of bells and whistles out there, but in the end the basics still apply. OCTANE

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um service in a wand wash setting that is hard to beat in Saskatoon,” adds Spiffy Car Wash Manager Ward Pangracs, pointing out that Spiffy’s program is premium self-service and not a discount offering. All sites feature Spiffy’s multi-stage self-service package (high pressure soap, foam brush, triple foam conditioner, rinse, spot-free rinse and polish), plus turbo dry and vacuum.

(L-R) Phillip Wyant, CFO, Wyant Group and Michael Wyant, COO, Wyant Group

Saskatoon-based Wyant Group knows a thing or two about cars. Started by local businessman Vaughn Wyant back in the early `80s, the organization has grown to become an automotive sales and service leader with sites in Saskatchewan, Alberta and BC. Their dealerships, such as Jubilee Ford in Saskatoon, offer a Who’s Who of domestic and exotic brands from Alfa Romeo and Audi to Ford and Hyundai, and their partnership with Saskatoon Stock Car Racing Association at Wyant Group Raceway delivers performance car exhilaration and spectacle on a nightly basis. So, it’s no surprise to discover that the Wyant Group is also behind Spiffy Car Wash, a three-unit

November / December 2018

“We don’t ‘cheap out’ on things like chemicals. Our customers can see the difference and can smell the different chemical cleaners that come with their own scents. We offer a Bug Off cycle, tire clean and a heated pre-soak to maximize the effectiveness of this setting. We use hog bristle brushes as well and our customers tell us the brushes really do the job. Wands are flexible rather than rigid to give an added advantage to customers looking to get into hard to reach places. These wands are also more durable.”

According to Bond, Spiffy got its start on 8th Street with a 10-bay wand wash and a touchless automatic wash. “We saw the success and value in this service and moved to establish sites closer to our customers in various locations around Saskatoon,” he says noting an annual throughput of around 350,000 cars with customers spending about 10 minutes per car.

According to Pangracs, cleanliness of the site is a key component to its market presence. “Who wants to bring their vehicle to a filthy car wash?” he says. “We cycle every bay every day with staff tasked to maintain appearance of the facility. Each bay is fully cleaned before the next customer. We use 18 ft. Conform wall systems that are easy to clean. Their height and the large windows also mean easy entry and access even for large vehicles, and the windows let in natural light, a feature often lacking in most car wash settings. Staff even clean the brushes before the next use. Site cleanliness is one of the most consistent comments we get from our customers,” he says, noting that the combination of state-of-the-art equipment and modern fresh appearance says volumes about the quality of service to customers.

“At Spiffy sites customers can clean their vehicles their way. We offer a premi-

Spiffy offers a variety of unique services. Their Spiffy Doggie Wash is

chain operating in Saskatoon that has raised the bar in vehicle clean in this prairie city. “Our mission is to offer a complete box of services to our customers. If it involves automotive we have a product,” says Jubilee Ford General Manager Jared Bond, who remarks that Spiffy also distributes much of what it uses.

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necting

Approach tailored to all things automotive Text by Kelly Gray | Photography by Curtis Comeau

proprietary and has become a popular location for dog owners in the city. Each of the dog wash bays provides tubs, treats, towels as well as shampoos and conditioners. “You only pay for the water. Our competitors don’t have this service and we are open early to late. This makes Spiffy another key point of contact with a large and growing customer group,” says Pangracs, mentioning that they work with the SPCA, dog rescue organizations and Adopt-a-Pet. The RV wash is available in three bays at the Melville St. location where customers can enjoy 210 feet of bay length and a 13.6-ft. clearance. “This is great for boats and RVs where equipment can be easily pulled through. We see lots of customers during spring rollout and fall put-away as well as after weekend excursions. There is currently nothing in the city to accommodate this group on this level of service,” he says. At Spiffy they don’t recirculate water but use reverse osmosis H2O in their systems. “Saskatoon has a unique soil composition that creates unique challenges. We intercept sediment in trenches and

Spiffy Car Wash Manager, Ward Pangracs

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pump out monthly with water effluent going to the city’s sewer system for treatment,” says Pangracs. Payment is easy at Spiffy with customers looking to use cash, the Spiffy Wash Card or the dedicated Spiffy App. Ward points out that cash is still king in Saskatchewan, but credit card and digital payments are growing. The Spiffy Wash card is reloadable and has been a blessing for the Wyant Group car dealers who use the service to offer a bit of value-added for body and repair shop customers who get a $10 wash loaded onto cards. “We take a bit of information about the customer at sign-up for the wash card. We use this to better understand who our customers are and to approach them with dedicated offerings. We have even used the card data to return lost items.” The dedicated app takes simplicity to a higher level with things like credit card and customer info installed for easy retrieval at entry point readers. The Spiffys' app, locally developed by Nova-Tek Innovations, is loaded onto customers smartphones and is capable of handling all transactions at sites and allows Spiffy to communicate offers to its customers.

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Nov-Tek Innovations: Payment app Sites: Melville Street 14 wand wash bays, four doggie wash bays, three bays for RVs and boats

Fairlight Drive 14 wand wash bays, four doggie wash bays, two bays for motorcycles cKercher Drive 10 wand wash bays, four bay M doggie wash, Belanger automatic touchless bay

“We started out as a service provided to just our dealership customers from a location at the AutoMall,” says Bond. “Now with three sites in Saskatoon we are closer to where people live. For example, our Melville St. location is adjacent to a community of 10,000 homes. Our goal is to provide these people (and others) with a state-of-the-art vehicle and doggie wash service as well as cross-merchandise our automotive product offerings. Spiffy Wash is all part of a tailored package that comprises The Wyant Group and its complete mix of service and products.” OCTANE

November / December 2018

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GAS WASH DISPLAY

EQUIPMENT PRODUCTS & SERVICES |

RED TEXT = Octane advertisers |

ABOVE GROUNDSERVICE STATIONS AGI Envirotank Ltd. BH-TECH Ltd. Capital Petroleum Service Ltd. Century Petroleum Construction Comco Canada Inc. Cormode & Dickson Construction Ltd. Custom Applied Technology Corporation [CATEC] exp Fleming Reid Petroleum Equipment Ltd. Freedom Electronics, LLC Fuelpoint Genesis Modular Carwash Building Systems GIR Nord-Amerique Inc. Hi-Sharp Products Inc. J.R. Hendry Contractor Jiffy Lube Canada Keller Equipment Supply KMD Distribution Inc. Leak Technologies Solutions Ltd M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. Petro Service Limited Petroles Crevier Inc. PetroMaxX Construction Ltd./ MaxX Group of Companies S. Bravo Systems, Inc. Sherway Excavating and Haulage Ltd. Shure Manufacturing SITE Capital Sureguard / Post Guard Williams Petroleum World Fuel Services Canada

Ultra Lite Shutters Upwardor Corp.

AIR COMPRESSORS ❖ AIR-serv Canada Inc. Canadian Car Wash & Compressor Systems Inc. De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. exp Fragra-Matics Mfg. Co. Inc. Mark VII Equipment, Inc. ❖ Pumps & Pressure Inc. Servicestat Ltd. SONNY’S The Car Wash Factory Spencers Pump Service (1980) Ltd. Systems Inc. Ultimate Products Inc. Vehicle Wash Systems Inc. Washtech Ltd.

AVIATION REFUELLERS AGI WESTEEL Century Petroleum Construction Fuel, Oil & Gas Jobs LLC Fuelpoint Hi-Sharp Products Inc. National Energy Equipment Inc. P.D. McLaren Limited Petroles Crevier Inc. Post Guard/1-800-BOLLARDS Western Oil Services Ltd. BASES, LIGHT/SIGN Elsco Lighting Products Ltd. Hi-Sharp Products Inc. Instachange Displays Ltd. KMD Distribution Inc. M.W.H. Petroleum Equipment Inc. Mile High LED Systems Post Guard/1-800-BOLLARDS Teksign Inc. Webco Lighting Ltd. Westeco Inc.

AIR FRESHENERS Adeco Auto Inc. BH-TECH Ltd. Car-Freshner Corp./Little Trees Citron Hygiene JUICE Air Products (Canada) Inc. Kleen-Rite Corp. MapArt - Tree-Free Greetings National Pride Equipment Rocky’s Imports Sparkle Solutions Corp. Stevens Car Care Products, Inc. Vehicle Wash Systems Inc. Wonder Wafers International ARCHITECTURAL DÉCOR SYSTEMS & SERVICES Bestworth Rommel Bicorp Design Management Ltd. Genesis Modular Carwash Building Systems Goldcon Industries Ltd. Mile High LED Systems RBI Structures Roll-A-Shade

ATMS DRB Systems Inc. Post Guard/1-800-BOLLARDS Servicestat Ltd. Sureguard / Post Guard AUTO DETAILING SUPPLIES BH-TECH Ltd. Car-Freshner Corp./Little Trees Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Drainvac International Envirostreme Solutions Green CanPump Hamel Mfg. Co. Inc. Hosers Car Care Products Ltd. J.E. Adams Industries Kleen-Rite Corp. Krown Rust Protection Maritime Car Wash Sales & Services Ltd. Novus Glass PowerSteam Technology Inc. Rupes Canada Sonax Canada Stevens Car Care Products, Inc. Ten Lives Industries Total Cleaning Systems Inc. Wolf Distributing Wonder Wafers International WorldWare Enterprises Ltd. ❖ Zep Vehicle Care, Inc.

BIOCIDES, FUEL Fuel Quality Services Inc. P.D. McLaren Limited Pac Rim Filtration Services World Fuel Services Canada BOILERS & FURNACES, WASTE OIL Canadian Car Wash & Compressor Systems Inc. Carwash Boilers, Inc. Huron Valley Sales National Pride Equipment Petro Service Limited Ward Heating BOOMS Coleman Hanna Carwash Systems LLC Dralco Ltd. GinSan Industries/Industrial Vacuum Systems

November / December 2018

❖ = CCA member

J.E. Adams Industries Kleen-Rite Corp. Mark VII Equipment, Inc. Mosmatic Canada Inc. National Pride Equipment Portwest Wash Systems Ten Lives Industries Transchem Group Equipment & Services BOTTOM LOADING ASSEMBLIES Hi-Sharp Products Inc. P.D. McLaren Limited BREAKAWAY HOSE DISCONNECTS Fleming Reid Petroleum Equipment Ltd. Green CanPump Harco Industries Inc. Hi-Sharp Products Inc. KMD Distribution Inc. Mosmatic Canada Inc. National Energy Equipment Inc. OPW Portwest Wash Systems Servicestat Ltd. Vapor Systems Technologies Inc. VST Waleco Inc. Western Oil Services Ltd. BRUSHES ❖ Associated Industrial Brush Co. Ltd. CSC Marketing Ltd. Kleen-Rite Corp. Mark VII Equipment, Inc. Mosmatic Canada Inc. National Pride Equipment Portwest Wash Systems Vehicle Wash Systems Inc. Washworld, Inc. Wolf Distributing BUILDING CLADDING SYSTEMS Bestworth Rommel Delcan Products Ltd. exp Extrutech Plastics Inc. FormaShape Ltd. Genesis Modular Carwash Building Systems Hallmark Hose Headquarters/ Dauw Auto Wash Nuform Building Technologies Inc. Octaform Plastics Plus Ltd. RBI Structures Ultimate Products Inc. BUILDINGS & PARTITIONS, OIL MARKETING & CAR WASH ❖ Associated Industrial Brush Co. Ltd. Cormode & Dickson Construction Ltd. Don Woods Fuels Ltd. exp Extrutech Plastics Inc. Genesis Modular Carwash Building Systems Mobil 1 Movilume Inc. Nuform Building Technologies Inc. Octaform Petrocare Construction Services Inc. Provincial Partitions Ltd. RBI Structures RTS Retail Slot Drain Systems, Ltd. Superior Canopy Corp. Talius Tommy Car Wash Systems

Ultimate Products Inc. Upwardor Corp. Washworld, Inc. BUS/TRUCK WASH SYSTEMS Aerodry Systems, LLC ❖ Associated Industrial Brush Co. Ltd. ❖ Belanger, Inc. Canadian Car Wash & Compressor Systems Inc. Cranequip Limited De Castel (1997) Inc. Delcan Products Ltd. Entretien de Lave-Auto Laval Inc. exp InterSteam Technologies ISTOBAL Liquid Action Systems Mosmatic Canada Inc. National Wash Inc. Neptune Automatic Wheel Wash Systems NoviClean Inc. Nuform Building Technologies Inc. P.D. McLaren Limited Portwest Wash Systems Proto-Vest Inc. Upwardor Corp. Vehicle Wash Systems Inc. WashCard Systems Washex WASHTECH West Country Pump and Filtration Ltd. Western Oil Services Ltd. Wolf Distributing ❖ Zep Vehicle Care, Inc. CABINETS AGI Envirotank Ltd. Goldcon Industries Ltd. J&J Display Sales Shure Manufacturing Ultra Lite Shutters CAGES, TANK & LADDER AGI Envirotank Ltd. PetroMaxX Construction Ltd./ MaxX Group of Companies Sureguard/Post Guard CANOPIES, SERVICE STATION Bestworth Rommel Cormode & Dickson Construction Ltd. Country Signs Flexx Corporation FormaShape Ltd. Genesis Modular Carwash Building Systems Hi-Sharp Products Inc. KMD Distribution Inc. Mile High LED Systems Monitor Inc. Movilume Inc. National Energy Equipment Inc. Petrocare Construction Services Inc. PM Electric Corporation RBI Structures Red Leonard Associates Superior Canopy Corp. Teksign Inc. Webco Lighting Ltd. CAR MAT WASHER/CLEANER ❖ Associated Industrial Brush Co. Ltd. BH-TECH Ltd. Canadian Carwash Association (CCA) Liquid Action Systems WashCard Systems Washex

Wolf Distributing CAR WASH, EQUIPMENT, SALES & SERVICE A.V.W. Equipment Co. Inc. Aerodry Systems, LLC AGI WESTEEL Arimitsu Pumps ❖ Associated Industrial Brush Co. Ltd. AUTEC Car Wash Systems Auto Vac Industrial Vacuum & Air Systems ❖ Belanger, Inc. ❖ Belvedere Technical Service Ltd. BH-TECH Ltd. Blendco Systems Canadian Car Wash & Compressor Systems Inc. Canadian Carwash Association (CCA) Capital Petroleum Service Ltd. Car-Freshner Corp./Little Trees Carter Wash Systems Carwash Boilers, Inc. Cat Pumps - High Pressure Pumps & Systems ❖ Cleaning Systems Inc. Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. Cormode & Dickson Construction Ltd. Cranequip Limited Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Custom Applied Technology Corporation [CATEC] D&S Car Wash Systems De Castel (1997) Inc. Digital Electric/Digital CSM Dralco Ltd. Drop Ship Distribution Corporation Easy-Way Carwash Elsco Lighting Products Ltd. Entretien de Lave-Auto Laval Inc. Fernrob Pressure Cleaning Systems Furever Clean Dog Wash Genesis Modular Carwash Building Systems GinSan Industries/Industrial Vacuum Systems Green CanPump Hallmark Hose Headquarters/ Dauw Auto Wash Hamel Mfg. Co. Inc. Hamilton Manufacturing Corp. Hosers Car Care Products Ltd. ❖ Independent Wash Services Ltd. Innovative Control Systems International Drying Corp. InterSteam Technologies ISTOBAL J.E. Adams Industries Jim Coleman Co. Hanna Liquid Action Systems Lock America Inc. London Mat Industries Ltd. M.W.H. Petroleum Equipment Inc. MacNeil Wash Systems Maritime Car Wash Sales & Services Ltd. Mark VII Equipment, Inc. McPhee Enterprises Inc. Mile High LED Systems ❖ Mondo Products Mondo Wash Services Mosmatic Canada Inc. National Pride Equipment National Wash Inc. Norstar Industries Oasis Car Wash Systems Octaform

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P.D. McLaren Limited PDQ Manufacturing Inc. PECO Car Wash Systems PELCO Systems Portwest Wash Systems Power Pressure Systems Inc. PowerSteam Technology Inc. Proto-Vest Inc. ❖ Pumps & Pressure Inc. RBI Structures RDM Industrial Electronics ❖ Rockyview Industries Inc. Ryko Solutions, Inc. SITE Capital Slot Drain Systems, Ltd. SONNY’S The Car Wash Factory Sparkle Solutions Corp. Spencers Pump Service (1980) Ltd. Standard Change-Makers Inc. Stevens Car Care Products, Inc. Tommy Car Wash Systems ❖ Transchem Group - Chemicals Transchem Group Equipment & Services Unitec Upwardor Corp. Vehicle Wash Systems Inc. Warsaw Chemical Co. Inc. Wash World Group Inc. Washex ❖ WashLinks Wash Pros Inc. WASHTECH Washtech Ltd. Washworld, Inc. Webco Lighting Ltd. West Country Pump and Filtration Ltd. Western Oil Services Ltd. Williams Petroleum Wolf Distributing Wwwash Canada ❖ Zep Vehicle Care, Inc. CAR WASH, GLASS GLAZED BUILDING STRUCTURES AUTEC Car Wash Systems Canadian Carwash Association (CCA) Flexx Corporation ISTOBAL Oasis Car Wash Systems Portwest Wash Systems RBI Structures CAR WASH CHEMICAL EQUIPMENT BH-TECH Ltd. Canadian Carwash Association (CCA) ❖ Cleaning Systems Inc. Coleman Hanna Carwash Systems LLC CSI/Lustra Dosatron International Inc. InterSteam Technologies ISTOBAL Kleen-Rite Corp. MacNeil Wash Systems Mark VII Equipment, Inc. ❖ Mondo Products P.D. McLaren Limited Ryko Solutions, Inc. Tommy Car Wash Systems ❖ Transchem Group - Chemicals Transchem Group Equipment & Services ❖ WashLinks WASHTECH Washtech Ltd. Wilden, part of PSG, a Dover company Wolf Distributing WorldWare Enterprises Ltd. ❖ Zep Vehicle Care, Inc. CAR WASH CHEMICALS AUTEC Car Wash Systems BH-TECH Ltd. Blendco Systems Carter Wash Systems Chemquest Inc. ❖ Cleaning Systems Inc. Coleman Hanna Carwash Systems LLC CSI/Lustra De Castel (1997) Inc. Easy-Way Carwash Entretien de Lave-Auto Laval Inc. Fernrob Pressure Cleaning Systems Guardian Chemicals Inc. ISTOBAL Jobe Industries, Inc. Kleen-Rite Corp. Krown Rust Protection MacNeil Wash Systems Mark VII Equipment, Inc. ❖ Mondo Products P.D. McLaren Limited PELCO Systems Petron Plus Global, Inc. Portwest Wash Systems Power Pressure Systems Inc. Ryko Solutions, Inc. Soleil Car Wash Solutions Inc.

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Sparkle Solutions Corp. Stevens Car Care Products, Inc. ❖ Transchem Group - Chemicals Washex ❖ WashLinks WASHTECH Washtech Ltd. Williams Petroleum Wolf Distributing ❖ Zep Vehicle Care, Inc. CAR WASH CONSULTING ❖ Associated Industrial Brush Co. Ltd. ❖ Belanger, Inc. ❖ Belvedere Technical Service Ltd. Canadian Carwash Association (CCA) Carter Wash Systems Cranequip Limited Custom Applied Technology Corporation [CATEC] De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Fernrob Pressure Cleaning Systems Genesis Modular Carwash Building Systems Innovative Control Systems ISTOBAL MacNeil Wash Systems ❖ Mondo Products PELCO Systems Portwest Wash Systems RBI Structures Ryko Solutions, Inc. SITE Capital SONNY’S The Car Wash Factory Tommy Car Wash Systems ❖ WashLinks Wash Pros Inc. Washtech Ltd. Washworld, Inc. Wolf Distributing Wwwash Canada ❖ Zep Vehicle Care, Inc. CAR WASH INTERCEPTORS Custom Applied Technology Corporation [CATEC] De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. ❖ WashLinks ZCL Composites Inc. CAR WASH MANUFACTURER Aerodry Systems, LLC ❖ Associated Industrial Brush Co. Ltd. AUTEC Car Wash Systems ❖ Belanger, Inc. Blue Wings by Ceccato Canadian Carwash Association (CCA) Coleman Hanna Carwash Systems LLC Custom Applied Technology Corporation [CATEC] Exact One Ltd. GinSan Industries/Industrial Vacuum Systems IDX Inc. Innovative Control Systems ISTOBAL MacNeil Wash Systems Mark VII Equipment, Inc. NRB Inc. Oasis Car Wash Systems PDQ Manufacturing Inc. PECO Car Wash Systems ❖ Pumps & Pressure Inc. Ryko Solutions, Inc. Tommy Car Wash Systems WashCard Systems Washex ❖ WashLinks Washtech Ltd. Washworld, Inc. Wolf Distributing CAR WASH PAYMENT SYSTEMS Tech1st Wash Systems Unitec CAR WASH RETAIL PRODUCTS & ACCESSORIES A.V.W. Equipment Co. Inc. Adeco Auto Inc. Arimitsu Pumps AUTEC Car Wash Systems Car-Freshner Corp./Little Trees ❖ Cleaning Systems Inc. Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Custom Applied Technology Corporation [CATEC] Envirostreme Solutions Furever Clean Dog Wash Genesis Modular Carwash Building Systems Green CanPump Hosers Car Care Products Ltd. J.E. Adams Industries Jim Coleman Co. Hanna

JUICE Air Products (Canada) Inc. Kleen-Rite Corp. Krown Rust Protection Liquid Action Systems MacNeil Wash Systems Maritime Car Wash Sales & Services Ltd. Novus Glass Petron Plus Global, Inc. Portwest Wash Systems Power Pressure Systems Inc. Sonax Canada SONNY’S The Car Wash Factory Spencers Pump Service (1980) Ltd. Tommy Car Wash Systems Vehicle Wash Systems Inc. Washworld, Inc. Webco Lighting Ltd. West Country Pump and Filtration Ltd. Wiz-Tec Computing Technologies Inc. Wonder Wafers International CASH ACCEPTORS American Changer Corp. Brokerhouse Distributors Coleman Hanna Carwash Systems LLC Glory Global Solutions Gunnebo Canada Hallmark Hose Headquarters/ Dauw Auto Wash Hamilton Manufacturing Corp. Handling Services Inc. Maritime Car Wash Sales & Services Ltd. MONEXgroup Oasis Car Wash Systems Services Standard P.R.T. SONNY’S The Car Wash Factory Unitec CASH ACCEPTORS - BILL CHANGERS Brokerhouse Distributors eGenuity Hamilton Manufacturing Corp. Handling Services Inc. IDX Inc. Kleen-Rite Corp. Liquid Action Systems Maritime Car Wash Sales & Services Ltd. National Pride Equipment

RDM Industrial Electronics Services Standard P.R.T. SONNY’S The Car Wash Factory Standard Change-Makers Inc. WASHTECH Wolf Distributing

WorldWare Enterprises Ltd. ❖ Zep Vehicle Care, Inc. CIGARETTE MERCHANDISING SCREENS Goldcon Industries Ltd. Instachange Displays Ltd. McCowan Manufacturing Ltd. VDMS Canada Inc.

CASHLESS DEBIT LEADERS ❖ AIR-serv Canada Inc. Exact One Ltd. Global Payments Canada Inc. MONEXgroup Nova-tek Wolf Distributing Wwwash Canada

CIGARETTE PRICING SIGNS VDMS Canada Inc. CIGARETTE SECURITY MERCHANDISERS McCowan Manufacturing Ltd. Signalisation Multipro Signs Inc. VDMS Canada Inc. ❖ WashLinks

CHECKOUT EQUIPMENT Goldcon Industries Ltd. MONEXgroup Nova-tek Shure Manufacturing Wwwash Canada CHEMICAL SUPPLIER Blendco Systems Canadian Car Wash & Compressor Systems Inc. Carter Wash Systems ❖ Cleaning Systems Inc. Coleman Hanna Carwash Systems LLC Crystal-Glo Mfg. Corp. Don Woods Fuels Ltd. Epsilon Chemicals Ltd. Fernrob Pressure Cleaning Systems Guardian Chemicals Inc. Hallmark Hose Headquarters/ Dauw Auto Wash Hosers Car Care Products Ltd. Jobe Industries, Inc. Krown Rust Protection Maritime Car Wash Sales & Services Ltd. Petron Plus Global, Inc. Portwest Wash Systems ❖ Pumps & Pressure Inc. Sparkle Solutions Corp. Ten Lives Industries Terra Environmental Technologies Transchem Group Equipment & Services Warsaw Chemical Co. Inc.

CLAMPS (MAT) Hallmark Hose Headquarters/ Dauw Auto Wash Mosmatic Canada Inc. COIN COUNTER Glory Global Solutions Lock America Inc. COIN-OPERATED CAR WASH EQUIPMENT Coleman Hanna Carwash Systems LLC De Castel (1997) Inc. Fernrob Pressure Cleaning Systems GinSan Industries/Industrial Vacuum Hallmark Hose Headquarters/ Dauw Auto Wash IDX Inc. Kleen-Rite Corp. Mark VII Equipment, Inc. National Wash Inc. Portwest Wash Systems Power Pressure Systems Inc. RDM Industrial Electronics ❖ Rockyview Industries Inc. Services Standard P.R.T. Washex ❖ WashLinks WASHTECH Wolf Distributing

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November / December 2018

| 15

PRODUCTS & SERVICES

GAS | WASH | EQUIPMENT | DISPLAY

COMPUTER, PUMP Bulloch Technologies J.R. Hendry Contractor National Parts Distributing Ltd. PMP Corp. Servicestat Ltd. SIR Solutions Wiz-Tec Computing Technologies Inc.

CONNECTORS, FLEXIBLE UNDERGROUND Hi-Sharp Products Inc. KMD Distribution Inc. Servicestat Ltd. Southwest Energy Control Systems of Canada Waleco Inc.

COMPUTER SOFTWARE MANAGEMENT SYSTEMS Alternate Solutions Inc. Bulloch Technologies Cantest Solutions Inc. DRB Systems Inc. eGenuity Elsco Lighting Products Ltd. Fuelpoint FuelQuest, Inc. GIR Nord-Amerique Inc. Hi-Sharp Products Inc. Infonet Technology Corporation Innovative Control Systems Nova-tek PDI Software Servicestat Ltd. SIR Solutions SSCS Toshiba Tec Canada Inc. WashCard Systems

CONTAINMENT RECOVERY SYSTEMS Hi-Sharp Products Inc. Icon Containment Solutions National Energy Equipment Inc. Servicestat Ltd. WorldWare Enterprises Ltd.

COMPUTERIZED METER CALIBRATION Cantest Solutions Inc. RDM Industrial Electronics Williams Petroleum COMPUTING REGISTERS Bulloch Technologies DRB Systems Inc. Infonet Technology Corporation National Parts Distributing Ltd. Nova-tek Servicestat Ltd. SIR Solutions Toshiba Tec Canada Inc. Wiz-Tec Computing Technologies Inc.

CONTRACTOR/INSTALLER AGI WESTEEL ❖ Belanger, Inc. Bicorp Design Management Ltd. Canadian Petroleum Contractors Association Capital Petroleum Service Ltd. Centcom Construction Ltd. Century Petroleum Construction Comco Canada Inc. Cormode & Dickson Construction Ltd. Digital Electric/Digital CSM Dupont Contracting Inc. E-Jay Petroleum Services Inc. Gabriel Maintenance Ltd. Genesis Modular Carwash Building Systems Hazco Environmental Services J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. Ontario Petroleum Contractors Association Petrocare Construction Services Inc. PetroMaxX Construction Ltd./ MaxX Group of Companies PM Electric Corporation R. A. Pilkey Service Station Maintenance Save-On Energy Inc. Servicestat Ltd. West Country Pump and Filtration Ltd.

CONTROL SYSTEMS, BULK STATIONS Century Petroleum Construction Computrol Systems Inc. Exact One Ltd. Fuelpoint GIR Nord-Amerique Inc. Hi-Sharp Products Inc. Southwest Energy Control Systems of Canada

Infonet Technology Corporation Keller Equipment Supply National Energy Equipment Inc. ❖ Rockyview Industries Inc. Services Standard P.R.T. Standard Change-Makers Inc. Verifone Inc WashCard Systems World Fuel Services Canada

CONVENIENCE STORE, EQUIPMENT/ DISPENSERS Bulloch Technologies Cormode & Dickson Construction Ltd. DSL Forte Products Freedom Electronics, LLC KMD Distribution Inc. McCowan Manufacturing Ltd. Petro Service Limited Provincial Partitions Ltd. Raimac Food Store Equipment RDM Industrial Electronics Roll-A-Shade RTS Retail SITE Capital Ultra Lite Shutters Western Refrigeration & Beverage Equipment Ltd.

C-STORE LAYOUT AND DESIGN DSL Furever Clean Dog Wash Goldcon Industries Ltd. Hugh Large & Associates Inc. J&J Display Sales McCowan Manufacturing Ltd. Movilume Inc. Roll-A-Shade

COUPLINGS, BREAKAWAY Fleming Reid Petroleum Equipment Ltd. Harco Industries Inc. Hi-Sharp Products Inc. KMD Distribution Inc. Mosmatic Canada Inc. National Energy Equipment Inc. OPW R. A. Pilkey Service Station Maintenance Servicestat Ltd. Vapor Systems Technologies Inc. Wallace E McBrien Inc. CREDIT/DEBIT CARD TERMINALS AGI Envirotank Ltd. Bulloch Technologies Fuelpoint Global Payments Canada Inc.

DE-ICING SYSTEMS Carwash Boilers, Inc. Computrol Systems Inc. Custom Applied Technology Corporation [CATEC] Huron Valley Sales DETAILING SUPPLIES BH-TECH Ltd. Blendco Systems Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Envirostreme Solutions Epsilon Chemicals Ltd. Kleen-Rite Corp. Krown Rust Protection Novus Glass PowerSteam Technology Inc. Rupes Canada Sonax Canada Stevens Car Care Products, Inc. Total Cleaning Systems Inc. Towels by Doctor Joe ❖ Zep Vehicle Care, Inc.

DIESEL EXHAUST FLUID (DEF) Hi-Sharp Products Inc. Petroles Crevier Inc. Petron Plus Global, Inc. Yara North America Inc. DIESEL EXHAUST FLUID EQUIPMENT & SOLUTIONS Computrol Systems Inc. Fleming Reid Petroleum Equipment Ltd. Gilbarco Veeder-Root GIR Nord-Amerique Inc. Ingersoll Petroleum Services Ltd. Keller Equipment Supply KMD Distribution Inc. Morrison Brothers Company National Energy Equipment Inc. P.D. McLaren Limited Petro Service Limited ❖ Pumps & Pressure Inc. Waleco Inc. Wayne Fueling Systems (part of Dover Fueling Solutions) Western Oil Services Ltd. Yara North America Inc. DISPENSER EVALUATION & CALIBRATION Cantest Solutions Inc. Petro Service Limited Williams Petroleum DISPENSING SYSTEMS, CNG/LPG Computrol Systems Inc. Fleming Reid Petroleum Equipment Ltd Fuel, Oil & Gas Jobs LLC GIR Nord-Amerique Inc. Kraus Global Inc. OPW P.D. McLaren Limited DISPENSING SYSTEMS, MOTOR FUEL AGI Envirotank Ltd. Bulloch Technologies Capital Petroleum Service Ltd. Fleming Reid Petroleum Equipment Ltd. Freedom Electronics, LLC Fuel, Oil & Gas Jobs LLC

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Fuelpoint GIR Nord-Amerique Inc. Hi-Sharp Products Inc. Ingersoll Petroleum Services Ltd. J.R. Hendry Contractor Keller Equipment Supply KMD Distribution Inc. M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. OPW Petro Service Limited Petrocare Construction Services Inc. PetroClear Servicestat Ltd. Waleco Inc. Wayne Fueling Systems (part of Dover Fueling Solutions) Western Oil Services Ltd. Williams Petroleum DISPLAY FIXTURES Creative Planogram Company Econofrost Night Covers Forte Products Goldcon Industries Ltd. Instachange Displays Ltd. J&J Display Sales LSI Industries Inc. MapArt - Tree-Free Greetings McCowan Manufacturing Ltd. Movilume Inc. Promolux Lighting International Raimac Food Store Equipment RTS Retail Ultra Lite Shutters Wilson Display Limited DISPLAY FIXTURES, REFRIGERATED Econofrost Night Covers Promolux Lighting International Raimac Food Store Equipment DOG WASH/PET WASH Blendco Systems Canadian Car Wash & Compressor Systems Inc. De Castel (1997) Inc.

Dosatron International Inc. Entretien de Lave-Auto Laval Inc. Exact One Ltd. Furever Clean Dog Wash GinSan Industries/Industrial Vacuum Systems Hosers Car Care Products Ltd. Maritime Car Wash Sales & Services Ltd. National Pride Equipment National Wash Inc. Nuform Building Technologies Inc. Portwest Wash Systems ❖ Rockyview Industries Inc. WashCard Systems WASHTECH West Country Pump and Filtration Ltd. DOOR OPERATING SYSTEMS, ELECTRIC Airlift Doors Inc. Baywatch Services LLC Beaver Door Systems ❖ Belvedere Technical Service Ltd. Creative Door Services Ltd. Econofrost Night Covers Northern Dock Systems Ultimate Products Inc. ULTIMATE SUPPLIES, LLC Ultra Lite Shutters Upwardor Corp. Vehicle Wash Systems Inc. DOOR OPERATING SYSTEMS, PNEUMATIC Air-Lec Industries, LLC Airlift Doors Inc. ❖ Associated Industrial Brush Co. Ltd. Baywatch Services LLC Beaver Door Systems ❖ Belvedere Technical Service Ltd. Canadoor Door Systems De Castel (1997) Inc. GS Dealer Services Inc. Hallmark Hose Headquarters/ Dauw Auto Wash Maritime Car Wash Sales & Services Ltd.

AirServ_CSN_Can_HalfPage_0118.pdf

CMJ

2017-12-22

Northern Dock Systems Post Guard/1-800-BOLLARDS RBI Structures SONNY’S The Car Wash Factory Ultimate Products Inc. ULTIMATE SUPPLIES, LLC Upwardor Corp. Vehicle Wash Systems Inc. WASHTECH DOORS, OVERHEAD SECTIONAL Airlift Doors Inc. Beaver Door Systems Canadoor Door Systems Creative Door Services Ltd. DMR Installation and Service Northern Dock Systems Sureguard/Post Guard Talius Ultimate Products Inc. ULTIMATE SUPPLIES, LLC DOORS, OVERHEAD, CAR WASH Airlift Doors Inc. Beaver Door Systems ❖ Belanger, Inc. Canadoor Door Systems Carter Wash Systems Creative Door Services Ltd. Fernrob Pressure Cleaning Systems Mark VII Equipment, Inc. Movilume Inc. National Wash Inc. Northern Dock Systems Portwest Wash Systems ❖ Rockyview Industries Inc. Sureguard / Post Guard ❖ Transchem Group - Chemicals Transchem Group Equipment & Services ULTIMATE SUPPLIES, LLC ❖ WashLinks Wash Pros Inc. WASHTECH Washtech Ltd

DOORS, WATERPROOF Airlift Doors Inc. Beaver Door Systems ❖ Belvedere Technical Service Ltd. Canadoor Door Systems Creative Door Services Ltd. Extrutech Plastics Inc. Hallmark Hose Headquarters/ Dauw Auto Wash Northern Dock Systems ULTIMATE SUPPLIES, LLC Upwardor Corp. DROP TUBES Don Woods Fuels Ltd. Gunnebo Canada Hamel Mfg. Co. Inc. Morrison Brothers Company ELECTRICAL DISTRIBUTION PANELS Digital Electric/Digital CSM EnergyShop.com PM Electric Corporation Southwest Energy Control Systems of Canada ENVIRONMENTAL CONSULTING Comco Canada Inc. Drain-All Ltd. FuelQuest, Inc. Hazco Environmental Services Promolux Lighting International Real Estate Homeward Brokerage Terra Environmental Technologies Terratank Environmental Group WorldWare Enterprises Ltd. EQUIPMENT LEASING BH-TECH Ltd. Canadian Car Wash & Compressor Systems Inc. Computrol Systems Inc. DSL Pathways Financial Services Power Pressure Systems Inc. SITE Capital Sparkle Solutions Corp.

FIXTURES & HEATED DISPLAYS EnergyShop.com McCowan Manufacturing Ltd. Raimac Food Store Equipment Western Refrigeration & Beverage Equipment Ltd. FLAGS Soft Signs FLEET FUELLING MANAGEMENT SYSTEMS Bulloch Technologies Capital Petroleum Service Ltd. Century Petroleum Construction Computrol Systems Inc. Fleming Reid Petroleum Equipment Ltd. Fuelpoint FuelQuest, Inc. GIR Nord-Amerique Inc. Infonet Technology Corporation Ingersoll Petroleum Services Ltd. Keller Equipment Supply M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. OPW P.D. McLaren Limited Petro Service Limited Petrocare Construction Services Inc. PM Electric Corporation Servicestat Ltd. Southwest Energy Control Systems of Canada Waleco Inc. Wayne Fueling Systems (part of Dover Fueling Solutions) Western Oil Services Ltd. Williams Petroleum Wiz-Tec Computing Technologies Inc. Yara North America Inc. FLEET/PRIVATE LABEL ACCOUNT PROGRAMS Fuelpoint Infonet Technology Corporation LoyalMark WashCard Systems

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November / December 2018

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PRODUCTS & SERVICES FOOD & BEVERAGE SERVICE COUNTERS Country Style MR.SUB Divisions of MTY Group McCowan Manufacturing Ltd. Western Refrigeration & Beverage Equipment Ltd. FOOD STORAGE & PREPARATION McCowan Manufacturing Ltd. Raimac Food Store Equipment FOOD STORAGE & PREPARATION, FREEZERS Forte Products Raimac Food Store Equipment Western Refrigeration & Beverage Equipment Ltd. FOOD STORAGE, FREEZERS Raimac Food Store Equipment Slot Drain Systems, Ltd. Western Refrigeration & Beverage Equipment Ltd. FOODSERVICE PRODUCTS Country Style MR.SUB Divisions of MTY Group DSL Raimac Food Store Equipment FUEL ADDITIVE INJECTION SYSTEMS Envirostreme Solutions Fuel Quality Services Inc. Petron Plus Global, Inc. Wayne Fueling Systems (part of Dover Fueling Solutions) FUEL MANAGEMENT SERVICES AGI WESTEEL Alternate Solutions Inc. Cantest Solutions Inc. Computrol Systems Inc. Elsco Lighting Products Ltd. Fuel, Oil & Gas Jobs LLC Fuelpoint FuelQuest, Inc. GIR Nord-Amerique Inc. OPW Fuel Management Services Pac Rim Filtration Services Petrocare Construction Services Inc. Servicestat Ltd. SIR Solutions SSCS Tanknology, a Division of EnGlobe Wiz-Tec Computing Technologies Inc. World Fuel Services Canada Yara North America Inc. FUEL PRESERVATIVES Fuel Quality Services Inc. Fuel, Oil & Gas Jobs LLC Petron Plus Global, Inc. FUEL PRICING SIGNS ALPHA Decals & Signs Inc. M.W.H. Petroleum Equipment Inc. McCowan Manufacturing Ltd. Movilume Inc. Novyc International Signalisation Multipro Signs Inc. United Sign GAUGES & LIQUID LEVEL ALARMS Elsco Lighting Products Ltd. Fleming Reid Petroleum Equipment Ltd. Fueling Technologies FuelQuest, Inc. Ingersoll Petroleum Services Ltd. J.R. Hendry Contractor Keller Equipment Supply M.W.H. Petroleum Equipment Inc. Morrison Brothers Company National Parts Distributing Ltd. Petro Service Limited Servicestat Ltd. HEATERS, GAS FIRED Carwash Boilers, Inc. EnergyShop.com Huron Valley Sales Ultimate Products Inc. ULTIMATE SUPPLIES, LLC Ward Heating HOSE Auto Vac Industrial Vacuum & Air Systems E-Jay Petroleum Services Inc. Emco Wheaton Retail Fleming Reid Petroleum Equipment Ltd. Harco Industries Inc. Mosmatic Canada Inc. Mr. Nozzle, Inc.

GAS | WASH | EQUIPMENT | DISPLAY

National Energy Equipment Inc. Servicestat Ltd. Vapor Systems Technologies Inc. VST HOSE REELS Auto Vac Industrial Vacuum & Air Systems Canadian Car Wash & Compressor Systems Inc.. Fleming Reid Petroleum Equipment Ltd. Ingersoll Petroleum Services Ltd. J.E. Adams Industries McPhee Enterprises Inc. ❖ Pumps & Pressure Inc. Servicestat Ltd. Wallace E McBrien Inc. HOSE RETRIEVERS E-Jay Petroleum Services Inc. Fleming Reid Petroleum Equipment Ltd. Morrison Brothers Company National Parts Distributing Ltd. Servicestat Ltd. Universal Valve Co. HVAC Custom Applied Technology Corporation [CATEC] Exp INSURANCE ❖ Erb and Erb Insurance Brokers Ltd Ultra Lite Shutters INTERCOM SYSTEMS Digital Electric/Digital CSM Freedom Electronics, LLC National Parts Distributing Ltd. RDM Industrial Electronics Servicestat Ltd. Wallace E McBrien Inc. KIOSKS BH-TECH Ltd. eGenuity Innovative Control Systems Liquid Action Systems MONEXgroup Movilume Inc. Provincial Partitions Ltd. RBI Structures LEAK DETECTOR TESTING Cantest Solutions Inc. Century Petroleum Construction Comco Canada Inc. Drain-All Ltd. G.P. Service Station Maintenance Leak Technologies Solutions Ltd M.W.H. Petroleum Equipment Inc. Pac Rim Filtration Services R. A. Pilkey Service Station Maintenance Servicestat Ltd. Tanknology, a Division of EnGlobe LEAK DETECTORS E-Jay Petroleum Services Inc. Elsco Lighting Products Ltd. exp FuelQuest, Inc. Morrison Brothers Company National Energy Equipment Inc. National Parts Distributing Ltd. Pantron Automation Inc. Servicestat Ltd. Southwest Energy Control Systems of Canada LED GAS PRICE CHANGER Novyc International PM Electric Corporation Teksign Inc. Webco Lighting Ltd. LED PRICE SIGNS Country Signs Mile High LED Systems Movilume Inc. Nu-Media Display Systems Inc. Teksign Inc. Wallace E McBrien Inc. Webco Lighting Ltd. LED RETROFITS FC Lighting | SSL Flexx Corporation Kleen-Rite Corp. Market Group Ventures Inc. Mile High LED Systems Movilume Inc. Pappi Lighting PM Electric Corporation Principal LED Red Leonard Associates

November / December 2018

Teksign Inc. Wallace E McBrien Inc. Webco Lighting Ltd. LIABILITY INSURANCE ❖ Erb and Erb Insurance Brokers Ltd. LIFTS, AUTOMOTIVE/HOISTS E-Jay Petroleum Services Inc. Keller Equipment Supply M.W.H. Petroleum Equipment Inc. National Parts Distributing Ltd. Petrocare Construction Services Inc. Servicestat Ltd. LIGHTING, SIGN Country Signs Dralco Ltd. ElectraLED, Inc. Everbrite LLC exp FC Lighting | SSL Instachange Displays Ltd. LSI Industries Inc. Mile High LED Systems Movilume Inc. Novyc International Pappi Lighting PM Electric Corporation Principal LED Promolux Lighting International QC Signworks Inc. Teksign Inc. Vehicle Wash Systems Inc. Wallace E McBrien Inc. Webco Lighting Ltd. Westeco Inc. LIGHTING CONTROLS Digital Electric/Digital CSM Elsco Lighting Products Ltd. EnergyShop.com FC Lighting | SSL LSI Industries Inc. Movilume Inc. Save-On Energy Inc. Southwest Energy Control Systems of Canada Wallace E McBrien Inc. Westeco Inc. LIGHTING EQUIPMENT, SERVICE STATION Econofrost Night Covers ElectraLED, Inc. Elsco Lighting Products Ltd. FC Lighting | SSL Keller Equipment Supply KMD Distribution Inc. LSI Industries Inc. M.W.H. Petroleum Equipment Inc. Mile High LED Systems Movilume Inc. National Energy Equipment Inc. Pappi Lighting PM Electric Corporation Promolux Lighting International Red Leonard Associates Ruud Lighting Canada Save-On Energy Inc. Southwest Energy Control Systems of Canada Teksign Inc. Waleco Inc. Wallace E McBrien Inc. Webco Lighting Ltd. Westeco Inc. World Fuel Services Canada LIGHTS, DROP EnergyShop.com exp FC Lighting | SSL Mile High LED Systems Movilume Inc. PM Electric Corporation Promolux Lighting International Ruud Lighting Canada Southwest Energy Control Systems of Canada Teksign Inc. Webco Lighting Ltd. Westeco Inc. World Fuel Services Canada LIQUID LEVEL CONTROLS Elsco Lighting Products Ltd. Fueling Technologies IDX Inc. Ingersoll Petroleum Services Ltd. KMD Distribution Inc. Pantron Automation Inc. Southwest Energy Control Systems of Canada Wood Bros. Ind.

LOADING RACKS, BULK PLANT AGI Envirotank Ltd. Capital Petroleum Service Ltd. Fuel, Oil & Gas Jobs LLC Fuelpoint Ingersoll Petroleum Services Ltd. Keller Equipment Supply National Energy Equipment Inc. Petrocare Construction Services Inc. LOCK-UP ISLAND MERCHANDISERS Lock America Inc. McCowan Manufacturing Ltd. LOYALTY & GIFT CARD PROGRAMS Bulloch Technologies Exact One Ltd. IDX Inc. Innovative Control Systems LoyalMark SIR Solutions Tech1st Wash Systems WashCard Systems Wolf Distributing LOYALTY CARD SYSTEMS Bulloch Technologies Computrol Systems Inc. IDX Inc. ❖ Rockyview Industries Inc. SIR Solutions WashCard Systems LUBRICANTS Express Care Quick Lube Mackenzie Oil Ltd. Mobil 1 Petroles Crevier Inc. Petron Plus Global, Inc. LUBRICANTS, OILS & GREASES Express Care Quick Lube Petroles Crevier Inc. Petron Plus Global, Inc. MAINTENANCE INSPECTION PROGRAMS Century Petroleum Construction Comco Canada Inc. Digital Electric/Digital CSM Entretien de Lave-Auto Laval Inc. P.D. McLaren Limited ❖ Rockyview Industries Inc. Servicestat Ltd. Tanknology, a Division of EnGlobe Transchem Group Equipment & Services Western Oil Services Ltd. Williams Petroleum Wolf Distributing MANHOLES, SPILL CONTAINMENT ACO Systems Ltd. AGI WESTEEL Civacon Drain-All Ltd. E-Jay Petroleum Services Inc. exp Icon Containment Solutions J.R. Hendry Contractor Keller Equipment Supply KMD Distribution Inc. Morrison Brothers Company National Parts Distributing Ltd. Petro Service Limited Red Leonard Associates S. Bravo Systems, Inc. Servicestat Ltd. Sherway Excavating and Haulage Ltd. Universal Valve Co. Waleco Inc. Western Oil Services Ltd. WorldWare Enterprises Ltd. MARKETING, ON-SITE Bulloch Technologies ❖ Cleaning Systems Inc. Coleman Hanna Carwash Systems LLC CSC Marketing Ltd. Gorrie Marketing Innovative Control Systems Movilume Inc. revinmedia Soft Signs WashCard Systems ❖ Zep Vehicle Care, Inc. MERCHANDISERS, C-STORE Creative Planogram Company Forte Products Goldcon Industries Ltd. Hugh Large & Associates Inc. J&J Display Sales MapArt - Tree-Free Greetings

Raimac Food Store Equipment RTS Retail SRP Canada Sureguard / Post Guard Western Refrigeration & Beverage Equipment Ltd. MERCHANDISERS, FORECOURT Forte Products Gorrie Marketing Instachange Displays Ltd. MapArt - Tree-Free Greetings Mobil 1 RTS Retail Signalisation Multipro Signs Inc. METER CALIBRATION Cantest Solutions Inc. M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. Petro Service Limited Williams Petroleum METERS ❖ Cleaning Systems Inc. Freedom Electronics, LLC IDX Inc. Jim Coleman Co. Hanna National Parts Distributing Ltd. RDM Industrial Electronics Servicestat Ltd. Sureguard / Post Guard MOBILE PAYMENT SYSTEMS Tech1st Wash Systems WashCard Systems MOBILE REFUELLING EQUIPMENT Computrol Systems Inc. Fuel, Oil & Gas Jobs LLC GIR Nord-Amerique Inc. ❖ Pumps & Pressure Inc. Servicestat Ltd. MODULAR BUILDINGS Bestworth Rommel Cormode & Dickson Construction Ltd. Genesis Modular Carwash Building Systems NRB Inc. Nuform Building Technologies Inc. Petrocare Construction Services Inc. Provincial Partitions Ltd. Ultra Lite Shutters Vehicle Wash Systems Inc. MONEY HANDLING EQUIPMENT Gunnebo Canada Handling Services Inc. Lock America Inc. MONEXgroup Standard Change-Makers Inc. Toshiba Tec Canada Inc. WashCard Systems Wwwash Canada MONITORING WELL SYSTEMS Comco Canada Inc. Elsco Lighting Products Ltd. Universal Valve Co. MORTGAGES Discover Real Estate Ltd. Pathways Financial Services Real Estate Homeward Brokerage SITE Capital NOZZLES, NEW Cat Pumps - High Pressure Pumps & Systems Century Petroleum Construction Emco Wheaton Retail Fleming Reid Petroleum Equipment Ltd. Harco Industries Inc. J.R. Hendry Contractor KMD Distribution Inc. McPhee Enterprises Inc. Morrison Brothers Company Mosmatic Canada Inc. Mr. Nozzle, Inc. OPW P.D. McLaren Limited Petro Service Limited ❖ Pumps & Pressure Inc. R. A. Pilkey Service Station Maintenance RDM Industrial Electronics Red Leonard Associates Servicestat Ltd. Vapor Systems Technologies Inc. VST Waleco Inc. Wallace E McBrien Inc. Western Oil Services Ltd.

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NOZZLES, REBUILT Emco Wheaton Retail Harco Industries Inc. Mobil 1 R. A. Pilkey Service Station Maintenance RDM Industrial Electronics Servicestat Ltd. Vapor Systems Technologies Inc. VST OIL & LUBE Comco Canada Inc. Mackenzie Oil Ltd. Nuform Building Technologies Inc. Petroles Crevier Inc. Petron Plus Global, Inc.

OVERFILL PROTECTION CONTROLS Fleming Reid Petroleum Equipment Ltd. G.P. Service Station Maintenance Ingersoll Petroleum Services Ltd. KMD Distribution Inc. Morrison Brothers Company Petro Service Limited Servicestat Ltd. PARKING CONTROL SYSTEMS Sureguard / Post Guard WASHTECH

POP MATERIALS Creative Planogram Company Instachange Displays Ltd. Revinmedia RTS Retail Tech1st Wash Systems United Sign ❖ Zep Vehicle Care, Inc.

PAYPOINT CASH DESKS Bulloch Technologies J&J Display Sales McCowan Manufacturing Ltd. Nova-tek Wilson Display Limited

OIL MERCHANDISERS Gorrie Marketing McCowan Manufacturing Ltd. Petron Plus Global, Inc. RTS Retail United Sign

POS SIGNAGE CSC Marketing Ltd. Innovative Control Systems Instachange Displays Ltd. J&J Display Sales McCowan Manufacturing Ltd. revinmedia Signalisation Multipro Signs Inc. Teksign Inc. United Sign Webco Lighting Ltd. ❖ Zep Vehicle Care, Inc.

PHOTO ELECTRONIC SENSORS ❖ Belanger, Inc. Pantron Automation Inc. Telco Sensors

OIL SPILL CLEANUP SYSTEMS Comco Canada Inc. Drain-All Ltd. Gorrie Marketing Hamel Mfg. Co. Inc. Hazco Environmental Services Mobil 1 WorldWare Enterprises Ltd. OIL/WATER SEPARATORS ACO Systems Ltd. Canadian Car Wash & Compressor Systems Inc. Century Petroleum Construction Comco Canada Inc. Containment Solutions Inc. Norstar Industries Pac Rim Filtration Services Petrocare Construction Services Inc. Red Leonard Associates ❖ Rockyview Industries Inc. Servicestat Ltd. Sherway Excavating and Haulage Ltd.

PNEUMATIC EQUIPMENT ❖ Associated Industrial Brush Co. Ltd. Drop Ship Distribution Corporation Hallmark Hose Headquarters/ Dauw Auto Wash ❖ Pumps & Pressure Inc. Servicestat Ltd. Ultimate Products Inc. Upwardor Corp. Wash Factory

PIPE GUARDS Fogleman Welding & Fabrication Works Inc. Post Guard/1-800-BOLLARDS Signalisation Multipro Signs Inc. Sureguard / Post Guard Universal Valve Co. Webco Lighting Ltd. PIPING AGI Envirotank Ltd. Comco Canada Inc. Cormode & Dickson Construction Ltd. J.R. Hendry Contractor Keller Equipment Supply KMD Distribution Inc. Petro Service Limited Red Leonard Associates Waleco Inc.

Waleco Inc. WashCard Systems Wiz-Tec Computing Technologies Inc. Wwwash Canada Xsite Group Inc. POS TERMINALS Bulloch Technologies DRB Systems Inc. E-Jay Petroleum Services Inc. eGenuity Freedom Electronics, LLC Global Payments Canada Inc. Hamilton Manufacturing Corp. Infonet Technology Corporation Innovative Control Systems LoyalMark MONEXgroup SITE Capital SONNY’S The Car Wash Factory Toshiba Tec Canada Inc. ❖ Transchem Group - Chemicals Unitec Verifone Inc WashCard Systems Wiz-Tec Computing Technologies Inc. World Fuel Services Canada PROJECT MANAGEMENT B. Dean & Associates Inc. Bulloch Technologies Comco Canada Inc. Innovative Control Systems J and B Engineering (Alberta) Inc. PetroMaxX Construction Ltd./ MaxX Group of Companies Roll-A-Shade Wash Pros Inc. WASHTECH

POS SOFTWARE & SYSTEMS Bulloch Technologies Computrol Systems Inc. eGenuity Gilbarco Veeder-Root Infonet Technology Corporation Innovative Control Systems MONEXgroup Nova-tek PDI Software ❖ Rockyview Industries Inc. SIR Solutions Tech1st Wash Systems Verifone Inc

PROPANE DISPENSING EQUIPMENT Fuel, Oil & Gas Jobs LLC Ingersoll Petroleum Services Ltd. P.D. McLaren Limited Service D’Échange RapidGaz Sureguard / Post Guard

PROVERS & TEST MEASURES Century Petroleum Construction Morrison Brothers Company Tanknology, a Division of EnGlobe PUMP CONSOLES/CONTROLLERS Bulloch Technologies Freedom Electronics, LLC GIR Nord-Amerique Inc. Infonet Technology Corporation J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. National Parts Distributing Ltd. Petro Service Limited RDM Industrial Electronics SITE Capital Wayne Fueling Systems (part of Dover Fueling Solutions) PUMP ISLAND MERCHANDISERS Gorrie Marketing McCowan Manufacturing Ltd. Signalisation Multipro Signs Inc. United Sign PUMP TOPPERS Gorrie Marketing McCowan Manufacturing Ltd. National Parts Distributing Ltd. Signalisation Multipro Signs Inc. United Sign ❖ Zep Vehicle Care, Inc. PUMPS, AIR Drop Ship Distribution Corporation Hallmark Hose Headquarters/ Dauw Auto Wash J.E. Adams Industries Servicestat Ltd. Wallace E McBrien Inc. PUMPS, BLENDING Dosatron International Inc. Guardian Chemicals Inc. Ingersoll Petroleum Services Ltd. Keller Equipment Supply Servicestat Ltd.

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PRODUCTS & SERVICES SITE Capital Wayne Fueling Systems (part of Dover Fueling Solutions) PUMPS, CAR WASH Arimitsu Pumps ❖ Belanger, Inc. ❖ Belvedere Technical Service Ltd. Canadian Car Wash & Compressor Systems Inc. Cat Pumps - High Pressure Pumps & Systems Con-Serv Mfg. Inc. CSC Marketing Ltd. Custom Applied Technology Corporation [CATEC] Dosatron International Inc. Entretien de Lave-Auto Laval Inc. Fernrob Pressure Cleaning Systems Gorman-Rupp of Canada Ltd. Green CanPump Hallmark Hose Headquarters/ Dauw Auto Wash Hamel Mfg. Co. Inc. Hosers Car Care Products Ltd. Innovative Control Systems Kleen-Rite Corp. Maritime Car Wash Sales & Services Ltd. McPhee Enterprises Inc. National Pride Equipment PECO Car Wash Systems PELCO Systems Portwest Wash Systems ❖ Pumps & Pressure Inc. ❖ Rockyview Industries Inc. SONNY’S The Car Wash Factory Washex Wash Pros Inc. Washtech Ltd. Washworld, Inc. West Country Pump and Filtration Ltd. Wilden, part of PSG, a Dover company PUMPS, FARM ELECTRIC AGI WESTEEL Gorman-Rupp of Canada Ltd.

GAS | WASH | EQUIPMENT | DISPLAY

R. A. Pilkey Service Station Maintenance Red Leonard Associates Waleco Inc. Wallace E McBrien Inc. PUMPS, HAND Blackmer, part of PSG, a Dover company Gorman-Rupp of Canada Ltd. Jobe Industries, Inc. Servicestat Ltd. PUMPS, LUBRICATION Gorman-Rupp of Canada Ltd. ❖ Pumps & Pressure Inc. Red Leonard Associates Servicestat Ltd. PUMPS, PRESSURE CLEANING Arimitsu Pumps Cat Pumps - High Pressure Pumps & Systems De Castel (1997) Inc. Fernrob Pressure Cleaning Systems Gorman-Rupp of Canada Ltd. Green CanPump Hamel Mfg. Co. Inc. Maritime Car Wash Sales & Services Ltd. McPhee Enterprises Inc. PELCO Systems ❖ Rockyview Industries Inc. Servicestat Ltd. ❖ Transchem Group - Chemicals Transchem Group Equipment & Services Washex Washtech Ltd. West Country Pump and Filtration Ltd. PUMPS, SERVICE STATION DISPENSING AGI Envirotank Ltd. Blackmer, part of PSG, a Dover company Capital Petroleum Service Ltd. E-Jay Petroleum Services Inc. Freedom Electronics, LLC G.P. Service Station Maintenance

Gilbarco Veeder-Root GIR Nord-Amerique Inc. Ingersoll Petroleum Services Ltd. J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. National Parts Distributing Ltd. P.D. McLaren Limited Petro Service Limited Petrocare Construction Services Inc. R. A. Pilkey Service Station Maintenance Servicestat Ltd. Spencers Pump Service (1980) Ltd. Wallace E McBrien Inc. PUMPS, SUBMERSIBLE AGI Envirotank Ltd. AGI WESTEEL Cat Pumps - High Pressure Pumps & Systems Con-Serv Mfg. Inc. E-Jay Petroleum Services Inc. G.P. Service Station Maintenance Gorman-Rupp of Canada Ltd. Icon Containment Solutions Ingersoll Petroleum Services Ltd. J.R. Hendry Contractor Petro Service Limited R. A. Pilkey Service Station Maintenance Red Leonard Associates Servicestat Ltd. Waleco Inc. West Country Pump and Filtration Ltd. PUMPS, TRUCK, BULK PLANT & TERMINAL Blackmer, part of PSG, a Dover company Fuel, Oil & Gas Jobs LLC GIR Nord-Amerique Inc. Gorman-Rupp of Canada Ltd. P.D. McLaren Limited SITE Capital Wayne Fueling Systems (part of Dover Fueling Solutions)

PUMPS, VEHICLE WASH SELF-SERVICE/ AUTOMATIC Arimitsu Pumps ❖ Belanger, Inc. ❖ Belvedere Technical Service Ltd. Canadian Car Wash & Compressor Systems Inc. Cat Pumps - High Pressure Pumps & Systems CSC Marketing Ltd. Drainvac International Green CanPump Hallmark Hose Headquarters/ Dauw Auto Wash Hamel Mfg. Co. Inc. Hosers Car Care Products Ltd. ISTOBAL Jim Coleman Co. Hanna Maritime Car Wash Sales & Services Ltd. McPhee Enterprises Inc. National Pride Equipment P.D. McLaren Limited PELCO Systems Proto-Vest Inc. ❖ Pumps & Pressure Inc. ❖ Rockyview Industries Inc. Vehicle Wash Systems Inc. Washex WASHTECH Washtech Ltd. Washworld, Inc. West Country Pump and Filtration Ltd. Wiz-Tec Computing Technologies Inc. Wwwash Canada PVC PANELS, WALL & CEILING Delcan Products Ltd. Extrutech Plastics Inc. Flexx Corporation Nuform Building Technologies Inc. REFRIGERATION EQUIPMENT Raimac Food Store Equipment Western Refrigeration & Beverage Equipment Ltd.

REGISTERS, SALES & SERVICE SIR Solutions Toshiba Tec Canada Inc. REMANUFACTURING, ELECTRONIC Freedom Electronics, LLC PMP Corp. RDM Industrial Electronics Red Leonard Associates REVERSE OSMOSIS ❖ Belanger, Inc. Canadian Car Wash & Compressor Systems Inc. Carwash Boilers, Inc. Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Excalibur Water Systems Inc. Huron Valley Sales National Pride Equipment ❖ Rockyview Industries Inc. ❖ Transchem Group - Chemicals Transchem Group Equipment & Services Washex ❖ WashLinks Wash Pros Inc. WASHTECH Washworld, Inc. West Country Pump and Filtration Ltd. Wet Water Industries Ltd. RFID EQUIPMENT eGenuity Exact One Ltd. GIR Nord-Amerique Inc. Hamilton Manufacturing Corp. IDX Inc. Ingersoll Petroleum Services Ltd. Innovative Control Systems Pantron Automation Inc. WashCard Systems ❖ WashLinks Wolf Distributing

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Remanufactured Petroleum & Carwash Electronics Circuit Boards Probes Tank Monitors POS Systems

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November / December 2018

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RIM CLEANING EQUIPMENT ❖ Belanger, Inc. Hamel Mfg. Co. Inc. ❖ WashLinks RISK MANAGEMENT ❖ Erb and Erb Insurance Brokers Ltd. Gunnebo Canada SSCS SAFETY B. Dean & Associates Inc. Canadian Petroleum Contractors Association CSC Marketing Ltd. Fuel, Oil & Gas Jobs LLC Ontario Petroleum Contractors Association Post Guard/1-800-BOLLARDS ProTELEC Checkmate WorldWare Enterprises Ltd. SAFETY REGULATION SIGNS McCowan Manufacturing Ltd. Post Guard/1-800-BOLLARDS SALES Discover Real Estate Ltd. Fuel, Oil & Gas Jobs LLC MapArt - Tree-Free Greetings Quest Automotive Leasing Services Real Estate Homeward Brokerage SIR Solutions Tommy Car Wash Systems SEALANTS ❖ Cleaning Systems Inc. Crystal-Glo Mfg. Corp. Petron Plus Global, Inc. SECONDARY CONTAINMENT EQUIPMENT AGI WESTEEL Comco Canada Inc. G.P. Service Station Maintenance Icon Containment Solutions J.R. Hendry Contractor Plastics Plus Ltd. Red Leonard Associates S. Bravo Systems, Inc. Servicestat Ltd. Waleco Inc. WorldWare Enterprises Ltd. SECURITY, EQUIPMENT & SERVICES CSC Marketing Ltd. Fuelpoint GHC Safety and Security Solutions Gunnebo Canada Handling Services Inc. Lock America Inc. McCowan Manufacturing Ltd. Post Guard/1-800-BOLLARDS ProTELEC Checkmate Shure Manufacturing Talius Toshiba Tec Canada Inc. Ultra Lite Shutters VDMS Canada Inc. SECURITY STORAGE CABINETS Gunnebo Canada McCowan Manufacturing Ltd. Shure Manufacturing Talius VDMS Canada Inc. SERVICE STATION FIXTURES Don Woods Fuels Ltd. Flexx Corporation Furever Clean Dog Wash Genesis Modular Carwash Building Systems Hamel Mfg. Co. Inc. J&J Display Sales McCowan Manufacturing Ltd. Mile High LED Systems Post Guard/1-800-BOLLARDS Roll-A-Shade RTS Retail Sureguard / Post Guard Westeco Inc. Wilson Display Limited SERVICE STATION, AUTOMOTIVE RETAIL SUPPLY Rocky’s Imports Sonax Canada Tommy Car Wash Systems SERVICE STATION, DESIGN & ENGINEERING B. Dean & Associates Inc. Century Petroleum Construction Comco Canada Inc. Cormode & Dickson Construction Ltd. Custom Applied Technology Corporation [CATEC] Flexx Corporation Furever Clean Dog Wash Genesis Modular Carwash Building Systems

J and B Engineering (Alberta) Inc. Movilume Inc. Petrocare Construction Services Inc. PetroMaxX Construction Ltd./ MaxX Group of Companies SITE Capital Slot Drain Systems, Ltd. Steelcraft Terratank Environmental Group World Fuel Services Canada SERVICE STATION MAINTENANCE ITEMS ALPHA Decals & Signs Inc. Century Petroleum Construction Don Woods Fuels Ltd. Freedom Electronics, LLC G.P. Service Station Maintenance Icon Containment Solutions Post Guard/1-800-BOLLARDS R. A. Pilkey Service Station Maintenance Red Leonard Associates Servicestat Ltd. Spencers Pump Service (1980) Ltd. Terratank Environmental Group Wallace E McBrien Inc. Westeco Inc. Williams Petroleum World Fuel Services Canada WorldWare Enterprises Ltd. SHELVING AM Shelving Inc. Don Woods Fuels Ltd. J&J Display Sales Sureguard / Post Guard Western Refrigeration & Beverage Equipment Ltd. SHELVING SYSTEMS AM Shelving Inc. Instachange Displays Ltd. J&J Display Sales Raimac Food Store Equipment RTS Retail Sureguard / Post Guard SIGNAGE ALPHA Decals & Signs Inc. ❖ Cleaning Systems Inc. Country Signs Creative Planogram Company CSC Marketing Ltd. Daktronics Inc. Everbrite LLC Flexx Corporation FormaShape Ltd. Instachange Displays Ltd. J&J Display Sales McCowan Manufacturing Ltd. Novyc International Plastics Plus Ltd. Post Guard/1-800-BOLLARDS Principal LED QC Signworks Inc. revinmedia Roll-A-Shade Signalisation Multipro Signs Inc. Soft Signs Teksign Inc. United Sign Universal Valve Co. Washworld, Inc. Webco Lighting Ltd. Wonder Wafers International World Fuel Services Canada ❖ Zep Vehicle Care, Inc. SITE REMEDIATION Capital Petroleum Service Ltd. Comco Canada Inc. J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. Sherway Excavating and Haulage Ltd. SOIL REMEDIATION LINERS Hazco Environmental Services Terratank Environmental Group WorldWare Enterprises Ltd. SPRAY GUNS, NOZZLES ❖ Belanger, Inc. Hamel Mfg. Co. Inc. Kleen-Rite Corp. McPhee Enterprises Inc. Mosmatic Canada Inc. PECO Car Wash Systems Portwest Wash Systems Transchem Group - Equipment & Services STEAM CLEANERS BH-TECH Ltd. Fernrob Pressure Cleaning Systems InterSteam Technologies Mosmatic Canada Inc. PowerSteam Technology Inc.

November / December 2018

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PRODUCTS & SERVICES

GAS | WASH | EQUIPMENT | DISPLAY

Stevens Car Care Products, Inc. Washex

Waleco Inc. Western Oil Services Ltd.

STRAINERS McPhee Enterprises Inc. Morrison Brothers Company

TANK/LINE TESTING B. Dean & Associates Inc. Cantest Solutions Inc. Century Petroleum Construction Elsco Lighting Products Ltd. Fuel, Oil & Gas Jobs LLC FuelQuest, Inc. G.P. Service Station Maintenance Icon Containment Solutions Leak Technologies Solutions Ltd Pac Rim Filtration Services Servicestat Ltd. Tanknology, a Division of EnGlobe Western Oil Services Ltd.

SWIVELS Fleming Reid Petroleum Equipment Ltd. Harco Industries Inc. Mosmatic Canada Inc. National Pride Equipment SWIVELS & SWIVEL JOINTS Harco Industries Inc. J.E. Adams Industries Mosmatic Canada Inc. P.D. McLaren Limited Petro Service Limited TANK CLEANER Capital Petroleum Service Ltd. Century Petroleum Construction G.P. Service Station Maintenance Guardian Chemicals Inc. Jobe Industries, Inc. Mosmatic Canada Inc. P.D. McLaren Limited Pac Rim Filtration Services Petrocare Construction Services Inc. Tanknology, a Division of EnGlobe TANK FILL SECURITY FuelQuest, Inc. Lock America Inc. Service D’Échange RapidGaz TANK LEVEL & LEAK DETECTION MONITORING Cantest Solutions Inc. Freedom Electronics, LLC IDX Inc. Ingersoll Petroleum Services Ltd. Keller Equipment Supply Morrison Brothers Company Pantron Automation Inc. Petro Service Limited Petro-Viron Inc. PM Electric Corporation RDM Industrial Electronics

TANKS, ABOVE GROUND ACO Systems Ltd. AGI Envirotank Ltd. AGI WESTEEL Con-Serv Mfg. Inc. Don Woods Fuels Ltd. E-Jay Petroleum Services Inc. Fleming Reid Petroleum Equipment Ltd. G.P. Service Station Maintenance Huron Valley Sales Leak Technologies Solutions Ltd Petrocare Construction Services Inc. Post Guard/1-800-BOLLARDS R. A. Pilkey Service Station Maintenance RTS Retail Servicestat Ltd. Steelcraft Sureguard / Post Guard Terratank Environmental Group Westeel Williams Petroleum ZCL Composites Inc. TANKS, DOUBLE WALL ACO Systems Ltd. AGI Envirotank Ltd. AGI WESTEEL Containment Solutions Inc. Don Woods Fuels Ltd. E-Jay Petroleum Services Inc. G.P. Service Station Maintenance

Leak Technologies Solutions Ltd Petrocare Construction Services Inc. Servicestat Ltd. Steelcraft Terratank Environmental Group Westeel Williams Petroleum ZCL Composites Inc. TANKS, FIBREGLASS Containment Solutions Inc. Hi-Sharp Products Inc. Leak Technologies Solutions Ltd Red Leonard Associates Waleco Inc. ZCL Composites Inc. TANKS, STORAGE ACO Systems Ltd. AGI Envirotank Ltd. AGI WESTEEL Capital Petroleum Service Ltd. Carwash Boilers, Inc. Con-Serv Mfg. Inc. Containment Solutions Inc. E-Jay Petroleum Services Inc. Ingersoll Petroleum Services Ltd. Keller Equipment Supply Leak Technologies Solutions Ltd Petro Service Limited Servicestat Ltd. Steelcraft Terratank Environmental Group Westeel Williams Petroleum ZCL Composites Inc. TANKS, STORAGE ABOVE GROUND AGI Envirotank Ltd. AGI WESTEEL Century Petroleum Construction Containment Solutions Inc. Cormode & Dickson Construction Ltd. exp Fuelpoint Huron Valley Sales J.R. Hendry Contractor Leak Technologies Solutions Ltd Post Guard/1-800-BOLLARDS SITE Capital

Wallace E McBrien Inc. Westeel Western Oil Services Ltd. Williams Petroleum ZCL Composites Inc. TANKS, STORAGE UNDER GROUND Century Petroleum Construction Containment Solutions Inc. Cormode & Dickson Construction Ltd. J.R. Hendry Contractor Leak Technologies Solutions Ltd SITE Capital Westeel ZCL Composites Inc. TIRE INFLATION EQUIPMENT ❖ AIR-serv Canada Inc. Drop Ship Distribution Corporation E-Jay Petroleum Services Inc. G.P. Service Station Maintenance J.E. Adams Industries Servicestat Ltd. Universal Valve Co. TOKENS Glory Global Solutions IDX Inc. Services Standard P.R.T. TOWELS ❖ Cleaning Systems Inc. Crystal-Glo Mfg. Corp. Kleen-Rite Corp. National Pride Equipment Sparkle Solutions Corp. Stevens Car Care Products, Inc. Towels by Doctor Joe TOWELS, WASHER EXTRACTORS On Premise Laundry Systems Sparkle Solutions Corp TRAINING Canadian Petroleum Contractors Association Innovative Control Systems Ontario Petroleum Contractors Association ❖ Zep Vehicle Care, Inc.

TRIMS, PLASTIC Extrutech Plastics Inc. UNDER-COUNTER CIGARETTE CABINETS McCowan Manufacturing Ltd. SITE Capital VACUUM ISLANDS Coleman Hanna Carwash Systems LLC De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Eurovac exp Fragra-Matics Mfg. Co. Inc. GinSan Industries/Industrial Vacuum Systems J.E. Adams Industries MacNeil Wash Systems Mark VII Equipment, Inc. Mosmatic Canada Inc. Post Guard/1-800-BOLLARDS Power Pressure Systems Inc. Transchem Group Equipment & Services Vehicle Wash Systems Inc. WASHTECH Washtech Ltd. VACUUMS, AUTOMOBILE ❖ AIR-serv Canada Inc. BH-TECH Ltd. Canadian Car Wash & Compressor Systems Inc. Coleman Hanna Carwash Systems LLC Drainvac International Entretien de Lave-Auto Laval Inc. Eurovac Fernrob Pressure Cleaning Systems Fragra-Matics Mfg. Co. Inc. Hamel Mfg. Co. Inc. Innovative Control Systems J.E. Adams Industries Jim Coleman Co. Hanna Karcher Canada Inc. Kleen-Rite Corp. MacNeil Wash Systems Maritime Car Wash Sales & Services Ltd.

Mr. Nozzle, Inc. National Pride Equipment National Wash Inc. Servicestat Ltd. Spencer Turbine Company Total Cleaning Systems Inc. United Sign Wallace E McBrien Inc. WashCard Systems Washtech Ltd. VACUUMS, CENTRAL WET & DRY BH-TECH Ltd. Coleman Hanna Carwash Systems LLC Drainvac International Eurovac MacNeil Wash Systems Power Pressure Systems Inc. ❖ Pumps & Pressure Inc. Total Cleaning Systems Inc. Vacutech LLC Washex ❖ WashLinks Wash Pros Inc. WASHTECH Washtech Ltd. West Country Pump and Filtration Ltd. VALVES & FITTINGS, OIL MARKETING APPLICATIONS Civacon Mobil 1 National Parts Distributing Ltd. Red Leonard Associates Universal Valve Co. VAPOR RECOVERY EQUIPMENT STAGE II Emco Wheaton Retail Morrison Brothers Company PMP Corp. Vapor Systems Technologies Inc. VST VENDING MACHINES Brokerhouse Distributors Car-Freshner Corp./Little Trees GinSan Industries/Industrial Vacuum Systems J.E. Adams Industries Jim Coleman Co. Hanna Mark VII Equipment, Inc. National Pride Equipment Power Pressure Systems Inc. PowerSteam Technology Inc. Transchem Group - Equipment & Services VDMS Canada Inc. Vehicle Wash Systems Inc. Wonder Wafers International VENTS, TANK AGI WESTEEL Emco Wheaton Retail exp G.P. Service Station Maintenance Leak Technologies Solutions Ltd Servicestat Ltd. WALL & CEILING PANELS & STRUCTURES De Castel (1997) Inc. Delcan Products Ltd. Extrutech Plastics Inc. Flexx Corporation Hallmark Hose Headquarters/ Dauw Auto Wash Nuform Building Technologies Inc. Octaform Plastics Plus Ltd. WALL PANELS, FIBREGLASS ❖ Cleaning Systems Inc. Delcan Products Ltd. Flexx Corporation FormaShape Ltd. Graham Fiberglass Reinforced Panels J&J Display Sales Plastics Plus Ltd. Transchem Group - Equipment & Services WASHERS, HIGH PRESSURE, AIR, GAS OR ELECTRIC Arimitsu Pumps Cat Pumps - High Pressure Pumps & Systems Custom Applied Technology Corporation [CATEC] Entretien de Lave-Auto Laval Inc. Hamel Mfg. Co. Inc. InterSteam Technologies RBI Structures Servicestat Ltd. SONNY’S The Car Wash Factory Sparkle Solutions Corp. Tommy Car Wash Systems ❖ Transchem Group - Chemicals Vehicle Wash Systems Inc. Washex Wash Pros Inc.

WASTE & SPILL CONTAINERS AGI Envirotank Ltd. AGI WESTEEL Custom Applied Technology Corporation [CATEC] Forte Products Gorrie Marketing McCowan Manufacturing Ltd. Morrison Brothers Company RTS Retail WATER DETECTION SYSTEMS Custom Applied Technology Corporation [CATEC] Elsco Lighting Products Ltd. FuelQuest, Inc. Great Lakes Water Solutions Inc. WATER RECLAMATION ❖ Belanger, Inc. Blendco Systems Canadian Car Wash & Compressor Systems Inc. Carwash Boilers, Inc. ❖ Cleaning Systems Inc. Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. Cranequip Limited Custom Applied Technology Corporation [CATEC] De Castel (1997) Inc. Drain-All Ltd. Entretien de Lave-Auto Laval Inc. exp Fernrob Pressure Cleaning Systems Great Lakes Water Solutions Inc. ❖ Pumps & Pressure Inc. SoBrite Technologies SONNY’S The Car Wash Factory ❖ Transchem Group - Chemicals Washex ❖ WashLinks Wash Pros Inc. Washtech Ltd. Washworld, Inc. Wet Water Industries Ltd. PurClean-PurWater WATER SOFTENERS Carwash Boilers, Inc. Canadian Car Wash & Compressor Systems Inc. Con-Serv Mfg. Inc. Culligan of Canada De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Envirostreme Solutions Excalibur Water Systems Inc. GinSan Industries/Industrial Vacuum Systems Great Lakes Water Solutions Inc. GS Dealer Services Inc. Huron Valley Sales ❖ Pumps & Pressure Inc. SoBrite Technologies ❖ Transchem Group - Chemicals Washex Wash Pros Inc. Washtech Ltd. Washworld, Inc. West Country Pump and Filtration Ltd. Wet Water Industries Ltd. WATER TREATMENT AGI WESTEEL Blendco Systems Carwash Boilers, Inc. Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. Cranequip Limited Culligan of Canada Custom Applied Technology Corporation [CATEC] Excalibur Water Systems Inc. exp Great Lakes Water Solutions Inc. Guardian Chemicals Inc. Hazco Environmental Services Huron Valley Sales Petron Plus Global, Inc. ❖ Rockyview Industries Inc. S.C. Altman & Associates Inc. SoBrite Technologies Terratank Environmental Group Washtech Ltd. Washworld, Inc. West Country Pump and Filtration Ltd. Wet Water Industries Ltd. WorldWare Enterprises Ltd. PurClean-PurWater WINDSHIELD SERVICE UNITS CSC Marketing Ltd. Forte Products Gorrie Marketing McCowan Manufacturing Ltd. National Parts Distributing Ltd. Novus Glass RTS Retail United Sign

November / December 2018

| 23

SUPPLIERS

GAS | WASH | EQUIPMENT | DISPLAY

RED TEXT = Octane advertisers |

❖ = CCA member

A & H Petroleum Services Ltd. 1160 Sanford St. Winnipeg, MB R3E 0V2 Tel: 204.788.1692 Fax: 204.788.1513 sbesel@ahpetroleum.com

Alternate Solutions Inc. 565 Arvin Ave. Stoney Creek, ON L8E 5N7 Tel: 905.643.8289 Fax: 905.643.2619 wschaible@asifluid.com

BetaLED 1200 92nd St. Sturtevant, WI 53177 Tel: 800.236.6800 Fax: 262.504.5415 scott_manning@betaled.com

A.V.W. Equipment Co. Inc. 105 South 9th Ave. Maywood, IL 60153 Tel: 708.343.7738 Fax: 708.343.9065 www.avwequipment.com

AM Shelving Inc. 18 Progress Ave. Toronto, ON M1P 2Y4 Tel: 844.686.1786 www.amshelving.ca

Beyond Signs-LEDs 2725 Mountain Industrial Bend Tucker, GA 30084 Tel: 404.574.9065 Fax: 770.234.6233 www.beyondsignsusa.com

ACO Systems PO Box 77280 RPO Courtney Park Mississauga, ON L5T 2P4 Tel: 905.564.8733 Fax: 905.564.9233 www.acocan.ca info@acocan.ca ADD Systems 6 Laurel Dr. Flanders, NJ 07836 Tel: 800.922.0972 Fax: 973.252.3803 www.addsys.com ADT Security Services Canada Inc. 2815 Matheson Blvd. E Mississauga, ON L4W 5J8 Tel: 888.474.6307 www.adt.ca Adeco Auto 1682 Meyerside Dr. Mississauga, ON L5T1A3 Tel: 905.670.2470 Fax: 905.564.5399 www.adecoauto.com Advanced Wash PO Box 1659 Wakefield, MA 01880 Tel: 866.961.9274 Fax: 781.246.8423 www.advancedwashsolutions.com

Aerodry Systems, LLC PO Box 907 Broomfield, CO 80038 Tel: 303.438.0120 Fax: 303.438.0124 www.aerodrysystems.com AGI Envirotank Ltd. 401 Hwy #4 South, PO Box 879 Biggar, SK S0K 0M0 Tel: 306.948.5262 Fax: 306.948.5263 www.envirotank.com AGI Westeel 450 Desautels St. Winnipeg, MB R3C 2N5 Tel: 204.235.7133 www.westeel.com Air-Lec Industries, LLC 3300 Commercial Ave. Madison, WI 53714 Tel: 608.244.4754 Fax: 608.246.7676 www.air-lec.com Airlift Doors, Inc. 400 State Hwy 55 Maple Lake, MN 55358 Tel: 866.368.4403 www.airliftdoors.com

American Changer Corp. 1400 NW 65th Pl. Fort Lauderdale, FL 33309 Tel: 800.741.9840 Fax: 954.917.3079 www.americanchanger.com Arimitsu Pumps 700 McKinley St. NW Anoka, MN 55303 Tel: 763.205.8341 Fax: 763.433.0404 www.arimitsupumps.com ❖ Associated Industrial Brush Co. Ltd. 577 Secretariat Crt. Mississauga, ON L5S 2A5 Tel: 905.565.1722 Fax: 905.501.7787 www.airbrush.com

AUTEC Car Wash Systems 2500 West Front St. Statesville, NC 28677 Tel: 800.438.3028 Fax: 704.871.9101 www.autec-carwash.com AVW Sales & Service Inc. 1564 Merrow Rd. Mississauga, ON L5J 3C5 Tel: 905.823.1364 john.rutter@rogers.com B. Dean & Associates Inc. 201-1289 Highfield Cres. SE Calgary, AB T2G 5M2 Tel: 403.256.9791 Fax: 403.254.8649 www.deanltd.com

Blackmer, part of PSG, a Dover company 1809 Century Ave. SW Grand Rapids, MI 49503 Tel: 616.241.1611 Fax: 616.241.3752 www.blackmer.com

Blendco Systems 1 Pearl Buck Crt. Bristol, PA 19007 Tel: 215.781.3600 Fax: 215.781.3601 www.blendco.com Blue Wings by Ceccato 1000 5th St. Miami Beach, FL 33139 Tel: 954.608.3540 info@bluewings-eu.com Boemar Canada Inc. 6185 Tomken Rd #12 Mississauga, ON L5T 1X6 Tel: 877.626.3627 www.boemar.com Brokerhouse Distributors 108-4 Woodbine Downs Blvd. Rexdale, ON M9W 5S6 Tel: 416.798.3537 Fax: 416.798.3603 johnq@brokerhousedist.com

Beaver Door Systems 763 Ashprior Ave. Mississauga, ON L5R 3P1 Tel: 289.999.2311 sales@beaverdoor.ca

Bulloch Technologies 6275 Northam Dr. Unit 5 Mississauga, ON L4V 1Y8 Tel: 416.574.2242 www.bullochtech.com

❖ Belanger, Inc. 1001 Doheny Crt. Novi, MI 48167 Tel: 248.349.7010 Fax: 248.349.2309 www.belangerinc.com

Canada Brokerlink (Alberta) Ltd. 100, 4124 – 9th St. SE Calgary, AB T2G 3C4 Tel: 800.387.4440 Fax: 403.228.0618 www.brokerlink.ca

❖ Belvedere Technical Service Ltd. 71-24400 Twp. Rd. 552 Sturgeon County, AB T8T 1P6 Tel: 780.970.2148 www.btscarwash.ca

❖ AIR-serv Canada Inc. 100 Courtland Ave. Concord, ON L4K 3T6 Tel: 800.263.1429 frank.merrill@air-serv.com ALPHA Decals & Signs Inc. 10 Honeysuckle Dr. Markham, ON L3S 4C4 Tel: 647.999.9444 Fax: 905.201.8149 hesham.alpha@rogers.com

Bestworth Rommel 19818 74th Ave. NE Arlington, WA 98223 Tel: 360.435.2927 Fax: 360.435.3617 www.bestworth.com

Bicorp Design Management Ltd. 42 Galloway Cres. Uxbridge, ON L9P 1W8 Tel: 905.852.0032 www.bicorpdesign.com

Baywatch Services LLC 5090 Nome St. Denver, CO 80239 Tel: 303.400.3466 Fax: 303.400.3467 www.baywatchdoors.com

BENECOR Inc. 12809 Silver Lake Rd Brighton, MI 48116 Tel: 844.236.3267 Fax: 248.404.6055 www.benecor.com

BH-TECH LTD. 34 Stacey Cres. Thornhill, ON L3T 6Z4 Tel: 905.763.2092 www.bh-tech.ca

November / December 2018

Canada Brokerlink (Ontario) Ltd. 591 Main St. E North Bay, ON P1B 1B7 Tel: 800.263.2157 Fax: 705.476.8102 dmason@brokerlink.ca Canadian Car Wash & Compressor Systems Inc. 7710 - 16 St. NW Edmonton, AB T6P 1L9 Tel: 877.830.3001 Fax: 780.830.3093 www.carwashsupply.ca

Canadian Carwash Association (CCA) 783 Annette St. Toronto, ON M6S 2E4 Tel: 416.239.0339 Fax: 416.239.1076 www.canadiancarwash.ca

Canadian Petroleum Contractors Association 51 King St., Unit 8 Barrie, ON L4N 6B5 Tel: 866.360.6722 www.cpcaonline.com Canadoor Door Systems 1 Alderson Crt. Alliston, ON L9R 2B7 Tel: 705.434.0008 www.canadoorsystems.com

Century Petroleum Construction 1900 Logan Ave. Winnipeg, MB R2R 0H5 Tel: 204.694.2230 Fax: 204.697.3000 centpet@mts.net ChemQuest Inc. 21365 Hamburg Ave Lakeville, MN 55044 Tel: 800.969.4626 Fax: 952.985.9997 www.chemquestinc.com Citron Hygiene 555 Alden Rd. Markham, ON L3R 3L5 Tel: 905.946.1711 Fax: 905.946.1715 www.citronhygiene.com Civacon 4304 Mattox Rd. Kansas City, MO 64150 Tel: 816.741.6600 Fax: 816.741.1061 www.opwglobal.com/civacon Clarkway Construction Ltd. 11411 Clarkway Dr., RR 9 Brampton, ON L6P 0W1 Tel: 905.794.0168 Fax: 905.794.1974 diaboni.clarkway@rogers.com

Cantest Solutions Inc. 2-23 East Lake Cres. Airdrie, AB T4A 2H5 Tel: 403.912.9129 www.cantest.net

❖ Cleaning Systems Inc. 1997 American Blvd., PO Box 5 DePere, WI 54115 Tel: 920.337.2175 Fax: 920.337.9410 www.lustrabear.com

CAP Building Systems Inc. 3377 Egremont Dr. Strathroy, ON N7G 3H6 Tel: 877.794.0697 Fax: 866.482.8982 corbin@capbuildingsystems.ca

CN Promotions / Just Go Marketing 200 N Service Rd. W, Suite 384 Oakville, ON L6M 2Y1 Tel: 416.786.6316 Fax: 905.815.0243 cnatale3@hotmail.com

Capital Petroleum Service Ltd. 500-4th Ave. E Regina, SK S4N 4Z5 Tel: 306.757.3533 Fax: 306.569.1235 arlene@capitalpetroleum.ca

Coleman Hanna Carwash Systems LLC 5842 W 34th St. Houston, TX 77092 Tel: 800.999.9878 Fax: 713.683.9624 www.colemanhanna.com

Car-Freshner Corp./Little Trees 21205 Little Tree Dr. Watertown, NY 13601 Tel: 800.545.5454 Fax: 315.788.9589 www.littletrees.com

Coinamatic Commercial Laundry Inc. 301 Matheson Blvd. W Mississauga, ON L5R 3G3 Tel: 877.755.5302 Fax: 905.755.8885 info@coinamatic.com

Carter Wash Systems 113-35 Cushman Rd. St.Catharines, ON L2M 6S8 Tel: 905.359.0916 sr.makins1@gmail.com

Comco Canada Inc. 100 Welham Rd. Barrie, ON L4N 8Y4 Tel: 705.728.0905 Fax: 705.728.1438 www.comcocanada.com

Carwash Boilers, Inc. 632 Sovereign Ln. Medina, OH 44256 Tel: 888.316.8514 Fax: 206.203.2829 www.carwashboilers.com CarWash Superstore 3350 Hwy. 309 N Byhalia, MS 38611 Tel: 877.663.9274 www.carwashsuperstore.com Carwashforsale.net 4845 Sheridan Rd., Suite 504 Tulsa, OK 74145 Tel: 918.665.6551 www.carwashnetwork.net Cat Pumps - High Pressure Pumps & Systems 1681 94th Ln. NE Minneapolis, MN 55449 Tel: 763.780.5440 Fax: 763.780.2958 techsupport@carpumps.com Centcom Construction Ltd. 310-7220 Fisher St. SE Calgary, AB T2H 2H8 Tel: 403.252.5571 Fax: 403.255.6970 www.centcom.ca

Computrol Systems Inc. 8537 Commerce Crt. Burnaby, BC V5A 4N4 Tel: 604.421.1001 www.computrolsystems.com Conasph Environmental Coatings Ltd. #8-6630-71 St. Red Deer, AB T4P 3Y7 Tel: 403.341.6900 Fax: 877.787.1605 mike.harbor@conasph.ca Con-Serv Mfg. Inc. 605 West Brannen Rd. Lakeland, FL 33813 Tel: 863.644.6925 Fax: 863.644.2304 www.con-servwater.com Containment Solutions, Inc. 333 N. Rivershire Dr., Suite 190 Conroe, TX 77304 Tel: 936.756.7731 Fax: 936.756.7766 www.containmentsolutions.com Conval Process Solutions Inc. 6185 Tomken Rd. Units 3-5 Mississauga, ON L5T 1X6 Tel: 800.265.1430 www.convalpsi.com

CCentral.ca

Cool Fin LED 18805 – 87 A Ave. Edmonton, AB T5T 5Z7 Tel: 780.905.3970 Fax: 780.489.9441 www.coolfinled.ca

D&S Car Wash Systems 4200 Brandi Ln. High Ridge, MO 63049 Tel: 636.677.3442 Fax: 636.677.4105 ddressler@dscarwash.com

DRB Systems Inc. 3245 Pickle Rd. Akron, OH 44312 Tel: 800.336.6338 Fax: 330.645.2299 www.drbsystems.com

Effeclean Canada Inc. 421 Lansdowne Ave. Toronto, ON M6H 3Y2 Tel: 416.575.3662 Fax: 416.534.6663 www.effeclean.com

Entretien de Lave-Auto Laval Inc. 1350 rue Nationale Terrebonne, QC J6W 6M1 Tel: 450.669.3393 Fax: 450.669.3455 www.laveautolaval.com

Cormode & Dickson Construction Ltd. 200, 11450-160th St. NW Edmonton, AB T5M 3Y7 Tel: 780.701.9312 Fax: 780.453.1939 www.cormode.com

Daktronics Inc. 331 32nd Ave. Brookings, SD 57006 Tel: 605.696.3567 Fax: 605.697.4700 tschlim@daktronics.com

Drop Ship Distribution Corporation 106-3500 Carrington Rd. Westbank, BC V4T 3C1 Tel: 250.864.0465 sales@gripperair.com

eGenuity 134 E Jackson St. Monroe, IN 46772 Tel: 800.296.0177 www.egenuity.com

Country Signs 75 Industrial Rd. Tottenham, ON L0G 1W0 Tel: 905.936.5888 Fax: 905.936.2229 www.countrysigns.ca

De Castel (1997) Inc. 11-650 Ave. J.J. Joubert Montreal, QC H1E 7E7 Tel: 514.648.5166 Fax: 514.643.0856 www.lave-auto.com

DSL 14520-128 Ave. Northwest Edmonton, AB T5L 3H6 Tel: 800.665.1125 www.dslinc.com

E-Jay Petroleum Services Inc. #3, 6304 Burbank Rd. SE Calgary, AB T2H 2C2 Tel: 403.252.4409 Fax: 403.252.4470 www.e-jay.ca

Envirostreme Solutions 185 Bridgeland Ave., Unit 11 North York, ON M6A 1Y7 Tel: 416.781.3381 Fax: 416.781.6332 www.envirostreme.com

Country Style MR.SUB Divisions of MTY Group 2 East Beaver Creek Rd. Building One Richmond Hill, ON L4B 2N3 Tel: 905.762.4681 kweldman@mtygroup.com

Delcan Products Ltd. 1409-5 Ave. Fort Macleod, AB T0L 0Z0 Tel: 403.553.3632 Fax: 403.553.3660 www.delpro1238.com

Cranequip Limited 102 Adirondack Dr. Maple, ON L6A 2V7 Tel: 416.579.3795 Fax: 416.579.3795 cranequip@rogers.com

Digital Electric/Digital CSM 3474 Mainway Burlington, ON L7M 1A8 Tel: 905.335.2999 Fax: 905.335.6298 www.digital-electricinc.com

Creative Door Services Ltd. 14904-135 Ave. Edmonton, AB T5R 1V9 Tel: 780.930.4326 Fax: 780.484.7067 dlaprade@creativedoor.com

Discover Real Estate Ltd. 222 16th Ave. NE, Suite 217 Calgary, AB T2E 1J8 Tel: 403.827.2093 Fax: 403.286.7745 www.leskiwlistings.com

Creative Planogram Company 802 Cochrane Dr., Suite 1 Markham, ON L3R 8C9 Tel: 905.947.8791 Fax: 905.947.9147 www.creativeplanco.com

Diskin Systems Inc. 9550 S IL Route 31 Algonquin, IL 60102 Tel: 815.276.7288 www.diskinsystems.com

Cree Canada 6889 Rexwood Rd. Mississauga, ON L4V 1R2 Tel: 800.473.1234 Fax: 800.890.7507 www.creecanada.com Crystal-Glo Mfg. Corp. 5-346 Millway Ave. Concord, ON L4K 3W1 Tel: 905.760.0006 Fax: 905.760.0008 www.crystal-glo.com CSC Marketing Ltd. PO Box 67052 Northland Village Calgary, AB T2L 2L2 Tel: 587.434.4446 www.dualsqueegee.com CSI/Lustra 1997 American Blvd. De Pere, WI 54115 Tel: 920.819.1571 Fax: 920.337.9410 jbonow@lustrabear.com CStorePro Technologies, Inc. 1 Sugar Creek Center Blvd., Suite 1050 Sugar Land, TX 77478 Tel: 866.265.5826 Fax: 866.265.2816 www.cstorepro.com ❖ CTM Design Services, Ltd. 210, 340 Midpark Way SE Calgary, AB T2X 1T1 Tel: 403.640.0990 Fax: 403.259.6506 www.ctmdesign.ca Culligan of Canada 8985 Airport Rd. Brampton, ON L6T 5T2 Tel: 905.494.2065 Fax: 847.564.4108 www.culligan.com Custom Applied Technology Corporation [CATEC] 102 Adirondack Dr. Maple, ON L6A 2V7 Tel: 416.579.3795 cranequip@rogers.com www.cranequipltd.com

DMR Installation and Service 189 Churchland Dr. Barrie, ON L4N 8N6 Tel: 416.737.0649 Fax: 705.735.9418 www.darkmarketretrofits.ca Don Woods Fuels Ltd. 20 River St. W, Box 100 Tweed, ON K0K 3J0 Tel: 613.478.3039 Fax: 613.478.5239 Door Masters/Sunshine Door #6, 4830 78 St. Red Deer, AB T4P 2B3 Tel: 800.886.9409 Fax: 403.341.4630 Dan@sunshinedoor.com Dosatron International Inc. 2090 Sunnydale Blvd. Clearwater, FL 33765 Tel: 727.443.5404 Fax: 727.447.0591 www.dosatronusa.com Drain-All Ltd. 1611 Liverpool Crt. Ottawa, ON K1B 4L1 Tel: 613.739.1070 Fax: 613.741.3153 www.drainall.com Drainvac International 150 Brunet St. Mont-St-Hilaire, QC J3H 0M6 Tel: 800.408.1448 Fax: 877.408.2225 www.drainvac.com Dralco Ltd. 1219 Fort Worth Hwy. Weatherford, TX 76086 4556 Tel: 817.599.7335 Fax: 817.599.5699 www.dralco.com

Dupont Contracting Inc. 800 Arrow Rd., Unit 19 North York, ON M9M 2Z8 Tel: 416.741.4101 Fax: 416.741.4104

ElectraLED, Inc. 12722 62nd St. N, Suite 200 Largo, FL 33773 Tel: 727.561.7610 Fax: 727.561.7605 www.electraLED.com

Duro-Last Roofing Inc. 525 Morley Dr. Saginaw, MI 48601 Tel: 800.248.0280 www.duro-last.com

Elsco Lighting Products Ltd. 7440 Tranmere Dr. Mississauga, ON L5S 1K4 Tel: 905.673.2535 Fax: 905.673.0792 www.elscolighting.com

Easy-Way Carwash 9 Mill St. W Tilbury, ON N0P 2L0 Tel: 519.682.0461 Fax: 519.682.1421 jason@cottinghamtire.com

Emco Wheaton Retail 2300 Industrial Park Dr. Wilson, NC 27893 Tel: 252.243.0150 Fax: 252.243.4759 www.emcoretail.com

Econofrost Night Covers PO Box 40 Shawnigan Lake, BC V0R 2W0 Tel: 250.743.1222 Fax: 250.743.1221 www.econofrost.com

EnergyShop.com 120 Newkirk Rd., Suite 41 Richmond Hill, ON L4C 9S7 Tel: 877.331.1141 Fax: 905.770.8432 www.energyshop.com

Epsilon Chemicals Ltd. 1926 94th St. NW Edmonton, AB T6N 1J3 Tel: 780.952.4579 Fax: 780.438.3033 www.epsilonchemicals.com Equipment CP 1663 boul. St-Paul Chicoutimi, QC G7J 3Y3 Tel: 418.693.8080 Fax: 418.693.8906 www.equipementcp.com

❖ Erb and Erb Insurance Brokers 818 Victoria St. N Kitchener, ON N2B 3C1 Tel: 800.265.2634 Fax: 519.741.1977 www.erb-erb.com Eurovac 44 Milvan Dr. North York, ON M9L 1Z3 Tel: 416.744.4276 www.eurovac.com Everbrite LLC 4949 S 110th St. Greenfield, WI 53228 Tel: 414.529.3500

SUPPLIERS

GAS | WASH | EQUIPMENT | DISPLAY

Fax: 414.529.7191 ckrebs@everbrite.com Exact One Ltd. 4631 Manitoba Rd. SE Calgary, AB T2G 4B9 Tel: 403.287.9411 Fax: 403.214.5999 www.exacta.com Excalibur Water Systems Inc. 142 Commerce Park Dr., Unit M-Q Barrie, ON L4N 8W8 Tel: 877.733.8999 Fax: 705.733.8904 www.excaliburwater.com Excel Tire Gauge 11 Knight St. Warwick, RI 02886 Tel: 401.732.8420 Fax: 401.384.6157 www.exceltiregauge.com exp Energy Services Ltd. 220 Commerce Valley Dr. W Markham, ON L3T 0A8 Tel: 905.695.3217 george.kirchmair@exp.com exp 1595 Clark Blvd. Brampton, ON L6T 4V1 Tel: 905.793.9800 Fax: 905.793.0641 john.sousa@exp.com Express Care Quick Lube 905 Winston Churchill Blvd Misssissauga, ON L5J 4P2 Tel: 905.351.0962 sjdemay@valvoline.com Extrutech Plastics Inc. 5902 W Custer St. Manitowoc, WI 54220 Tel: 920.684.9650 Fax: 920.684.4344 www.epiplastics.com FC Lighting | SSL 3609 Swenson Ave. St. Charles, IL 60174 Tel: 800.900.1730 www.fclighting.com Fernrob Pressure Cleaning Systems 98 Whalen St. Miramichi, NB E1V 3W5 Tel: 506.778.8573 www.carwashnb.com Fleming Reid Petroleum Equipment Ltd. Unit 104, 81 Boulder Blvd Stony Plain, AB T7Z 1V6 Tel: 888.487.0723 Fax: 780.823.0260 frp@flemingreid.ca Flexx Corporation 1460 Bishop St. N Cambridge, ON N1R 7N6 Tel: 519.621.9955 Fax: 519.621.9755 nando@flexx.ca

Franklin Fueling Systems 3760 Marsh Rd. Madison, WI 53718 Tel: 608.838.8786 Fax: 608.838.6433 knapp@franklinfueling.com

Global Payments Canada Inc. 200-3381 Steeles Ave. E Toronto, ON M2H 3S7 Tel: 800-263-2970 Fax: 416.847.4450 info.canada@globalpay.com Glory Global Solutions 445 Applecreek Blvd. #116 Markham, ON L3R 9X7 Tel: 800.363.2309 Fax: 866.406.0776 bill.pettey@ca.glory-global.com

Freedom Electronics, LLC 2205 May Crt. NW Kennesaw, GA 30144 Tel: 770.792.8888 Fax: 770.792.8899 craig.bennett@freedomelectronics.com

Goldcon Industries Ltd. 7331 Bramalea Rd. Mississauga, ON L5S 1C5 Tel: 905.671.1746 Fax: 905.671.1936 nash@goldcon.com

Fuelpoint 300-8120 Beddington Blvd. NW Calgary, AB T3K 2A8 Tel: 403.617.8865 fuelpoint@yahoo.ca

Gorman-Rupp of Canada Ltd. 305 Bowman St. Mansfield, OH 44903 Tel: 419.755.1387 www.gormanrupp.com

Fuel Quality Services Inc. PO Box 1380 Flowery Branch, GA 30542 Tel: 770.967.9790 Fax: 770.967.9982 www.fqsinc.com

Gorrie Marketing 2770 Matheson Blvd. E Mississauga, ON L4W 4M5 Tel: 416.760.9100 www.gorriercp.com

Fragra-Matics Mfg. Co. Inc. PO Box 1140 Pine Bluff, AR 71613 Tel: 870.535.5777 Fax: 870.535.0291 lingram@fragramatics.com

Furever Clean Dog Wash 1654 Brousson Dr. Victoria, BC V8N 5M9 Tel: 250.217.9433 info@fureverclean.ca G.P. Service Station Maintenance PO Box 657 Stittsville, ON K2S 1A7 Tel: 613.831.1088 Fax: 613.831.2078 evangray@gpservice.ca Gabriel Maintenance Ltd. 29 Seapark Dr., Unit 1 St. Catharines, ON L2M 6S5 Tel: 905.688.3066 Fax: 905.688.2441 Gemsys Money Handling Services Inc. 2133 Royal Windsor Dr. Unit 13/14 Mississauga, ON L5J 1K5 Tel: 905.823.4316 www.gemsysinc.on.ca Genesis Modular Carwash Building Systems 631 - B Indian Trail Rd. Lilburn, GA 30047 Tel: 888.436.9274 Fax: 770.935.1084 www.genwash.com GHC Safety and Security Solutions 7450 1st Line RR3 Arthur, ON N0G 1A0 Tel: 519.848.2171 admin@ghcsafetyandsecurity.com

FormaShape Ltd. 9505 Haldane Rd. Kelowna, BC V4V 2K5 Tel: 250.766.5152 Fax: 250.766.3337 www.formashape.com

Gilbarco Veeder-Root 7300 W Friendly Ave. Greensboro, NC 27420 Tel: 336.547.5607 Fax: 336.547.5890 www.gilbarco.com

Forsythe Lubrication Associates Ltd. 120 Chatham St. Hamilton, ON L8P 2B5 Tel: 905.525.7192 Fax: 905.525.7024 www.forsythe.on.ca

Gilbarco/Veeder-Root RR #3 - 2 Balsam Ln. Mansfield, ON L0N 1M0 Tel: 519.925.9899 Fax: 519.925.5620 www.gilbarco.com and www.veeder.com

Forte Products 4801 Main St. Kansas City, MO 64112 Tel: 816.813.3337 Fax: 816.741.3008 dhimes@forteproducts

GinSan Industries/Industrial Vacuum Systems 3611 3 Mile Rd. Grand Rapids, MI 49534 Tel: 616.791.8100 Fax: 616.791.9925 www.ginsan.com GIR Nord-Amerique Inc. A503-1001 rue Lenoir Montreal, QC H4C 2Z6 Tel: 514.600.6190 www.gir-na.com

Graham Fiberglass Reinforced Panels 64 Maple Ave. Inglewood, ON L7C 1J5 Tel: 905.838.2944 Fax: 905.838.3386 www.grahamfrp.com Great Lakes Water Solutions Inc. 16 Tideman Dr. Orangeville, ON L9W 4N6 Tel: 519.942.1809 sagnew@greatlakeswater.ca Green CanPump 2501 Steeles Ave. W Toronto, ON M3J 2P1 Tel: 416.250.7867 www.canpump.com

Greenergy Fuels Canada 107 Germain St. Suite 300 Saint John, NB E2L 2E9 Tel: 506.632.1650 www.greenergy.com/canada GreenHeat Energy Corp. 5250 Satellite Dr. Mississauga, ON L4W 5G5 Tel: 905.212.9166 dreid@greenheatenergy.ca Grosnor Distribution 370 Monarch Ave., Units #21, #22, #23 Ajax, ON L1S 3W5 Tel: 905.428.7225 rroche@grosnor.com Guardian Chemicals Inc. 155-55202 SH 825 Sturgeon Industrial Park Sturgeon County, AB T8L 5C1 Tel: 780.998.3771 www.guardianchem.ca Gunnebo Canada 9 Van der Graaf Crt. Brampton, ON L6T 5E5 Tel: 877.486.6326 Fax: 905.595.4141 www.gunnebo.ca Hallmark Hose Headquarters/ Dauw Auto Wash 348 Arnold St. Wallaceburg, ON N8A 3P5 Tel: 519.627.6056 Fax: 519.627.6220 hallmarkhose1@on.aibn.com Hamel Mfg. Co. Inc. 2815 River Road Dr., PO Box 278 Waterloo, NE 68069 Tel: 402.779.2040 Fax: 402.779.2054 www.HamelMfg.net Hamilton Manufacturing Corp 1026 Hamilton Dr. Holland, OH 43528 Tel: 419.867.4858 sales@hamiltonmfg.com

Hazco Environmental Services 1650 Upper Ottawa St. Hamilton, ON L8W 3P2 Tel: 905.383.5550 Fax: 905.574.9228 www.hazco.com Hi-Sharp products Inc. 69 Baywood Rd. Unit 1 Etobicoke, ON M9V 3Y8 Tel: 647.221.8340 ed@hisharpproducts.com Hosers Car Care Products Ltd. 31 Millennium Pkwy. Belleville, ON K8N 2Z5 Tel: 613.962.5391 Fax: 613.962.5638 hosers@kos.net Hugh Large & Associates Inc. 3432 Garrard Rd. Whitby, ON L1R 2C1 Tel: 647.808.2837 www.convenienceguru.com Huron Valley Sales 6032 Schooner St. Belleville, MI 48176 Tel: 734.944.5200 Fax: 734.944.5800 www.huronvalleysales.com Husky Corp. 2325 Husky Way Pacific, MO 63069 Tel: 443.249.0064 Fax: 443.249.0197 jcouch@husky.com Hydro-Spray Wash Systems, Inc. 511 Spruce St., Suite 4 Clearfield, PA 16830 Tel: 814.765.9097 Fax: 888.223.4835 www.hydrospray.com I.C.E. Inc. 68 Route 125 Kingston, NH 3848 Tel: 603.347.3005 Fax: 603.642.9291 www.icesigns.com Icon Containment Solutions 905 N Main St., D1 North Salt Lake, UT 84054 Tel: 855.379.7867 Fax: 855.379.7867 www.icontainment.com IDX Inc. 1812 Lorene St. El Dorado, AK 71730 Tel: 800.643.1109 Fax: 870.862.3472 www.idxinc.com Imperial Oil Ltd. 237-4th St. SW Calgary, AB T2P 0H6 Tel: 403.237.2693 tamara.m.mcgillivray@esso.ca InComm 2050 Derry Rd. W, Suite 100 Mississauga, ON L5N 0B9 Tel: 905.286.5533 Fax: 905.567.5043 dlinton@datawave.com â?&#x2013; Independent Wash Services Ltd. Suite 356 - 14032 23 Ave. NW Edmonton, AB T6R 3L6 Tel: 780.435.3325 Fax: 780.435.3304 admin.iwsltd@shaw.ca

Infonet Technology Corporation 3480 Gilmore Way Suite 202 Burnaby, BC V5G 4Y1 Tel: 888.925.8125 Fax: 604.689.7599 www.infonet-tech.com Ingersoll Petroleum Services Ltd. 8783 Dale Rd. Cobourg, ON K9A 4J9 Tel: 416.618.6266 Fax: 905.372.7972 www.ingersollpetroleum.ca

Innoplast, Inc. 10120 Gottschalk Pkwy. Chagrin Falls, OH 44023-5459 Tel: 800.516.9287 Fax: 440.543.8661 cmcconnell@innoplast.com Innovative Control Systems 1349 Jacobsburg Rd. Wind Gap, PA 18091 Tel: 800.642.9396 Fax: 610.881.8100 www.icscarwashsystems.com International Carwash Association 401 N Michigan Ave., Suite 2200 Chicago, IL 60611 Tel: 312.673.5454 Fax: 312.321.5150 www.carwash.org International Drying Corp. 2510 Route 176, Suite G Prairie Grove, IL 60012 Tel: 815.477.4911 Fax: 815.477.7445 www.Internationaldrying.com InterSteam Technologies 3-12 Bigwin Rd. Hamilton, ON L8W 3R4 Tel: 905.526.1453 Fax: 905.526.8721 elle@intersteam.com

ISTOBAL 1100 Page St. Bristol, VA 24201 Tel: 800.336.8795 info.usa@istobal.com J&J Display Sales 2230 Meadowpine Blvd. Mississauga, ON L5N 6H6 Tel: 888.846.6548 Fax: 905.814.8147 www.jjdisplaysales.com J and B Engineering Inc. 25 Centurian Dr., Suite 201 Markham, ON L3R 5N8 Tel: 416.229.2636 Fax: 416.229.6965 J and B Engineering (Alberta) Inc. 707-10 Ave. SW Calgary, AB Tel: 403.355.2295 Fax: 403.355.2297 J.E. Adams Industries 1025 63rd Ave. SW Cedar Rapids, IA 52404 Tel: 319.363.0237 Fax: 319.363.3867 www.jeadams.com J.R. Hendry Contractor 2055 Kingsway Sudbury, ON P3B 4K2 Tel: 705.560.4241 Fax: 705.560.4245 jim.hendry@bellnet.ca Jiffy Lube Canada 1101 Blair Rd. Burlington, ON L7M 1T3 Tel: 800.263.6200 x5008 www.jiffylube.ca Jobe Industries, Inc. 1600 W Elizabeth Ave. Linden, NJ 7036 Tel: 908.862.0400 Fax: 908.862.1039 jobeind@comcast.net John Brooks Co. Ltd. 2625 Meadowpine Blvd. Mississauga, ON L5N 7K5 Tel: 905.567.9222 www.johnbrooks.ca JUICE Air Products (Canada) Inc. 365 Rue McCaffrey St-Laurent, QC H4T 1Z7 Tel: 514.447.3647 Fax: 647.247.1148 www.juiceairproducts.com

Karcher Canada Inc. 6535 Millcreek Dr., 67 Mississauga, ON L5N 2M2 Tel: 905.672.8233 Fax: 905.672.3155 www.karcher.ca

LoyalMark 3-155 Edward St. Aurora, ON L4G 1W3 Tel: 905.726.5343 Fax: 905.726.9704 www.loyalmark.com

Mighty Flame Canada 95 St. Clair Ave. W, Suite 1403 Toronto, ON M4V 1N6 Tel: 877.438.6444 Fax: 315.923.3720 www.mightyflame.ca

Keller Equipment Supply 1228 - 26 Ave SE Calgary, AB T2G 5S2 Tel: 403.243.8666 Fax: 403.243.6487 www.keller.ca

LSI Industries Inc. 10000 Alliance Rd. Cincinnati, OH 45242 Tel: 513.379.3200 www.lsi-industries.com Mackenzie Oil Ltd. 1486 Plank Rd. Sarnia, ON N7T 7H3 Tel: 519.336.0521 cmackenzie@mackenzieoil.com

Minotaur Guardian Service Ltd. 566 Lynden Rd., RR #8 Brantford, ON N3T 5M1 Tel: 519.647.3729 Fax: 519.647.3198 www.minotaurltd.com

Kleen-Rite Corp. 257 S 9th St. Columbia, PA 17512 Tel: 800.233.3873 www.kleen-ritecorp.com KMD Distribution Inc. 1750 Courtneypark Dr. East #4 Mississauga, ON L5T 1W1 Tel: 905.565.7344 Fax: 905.565.7460 www.kmd-distribution.com Kraus Global Inc. 25 Paquin Rd. Winnipeg, MB R2J 3V9 Tel: 204.663.3601 Fax: 204.663.7112 nestey@krausglobal.com Krown Rust Protection 35 Magnum Dr. Schomberg, ON L0G 1T0 Tel: 800.267.5744 Fax: 905.939.8710 info@krown.com

MacNeil Wash Systems 90 Welham Rd. Barrie, ON L4N 8Y4 Tel: 705.722.7649 Fax: 705.722.0582 www.macneilwash.com MapArt - Tree-Free Greetings 70 Bloor St. E Oshawa, ON L1H 3M2 Tel: 905.438.3705 Fax: 905.723.6677 www.mapart.com Maritime Car Wash Sales & Services Ltd. 4905 Hwy. #2 Wellington, NS B2T 1B6 Tel: 902.861.4747 Fax: 902.861.1651 www.maritimecarwash.ca

Laird Plastics 75 Aventura Crt. Mississauga, ON L5T 2Y6 Tel: 905.673.8008 Fax: 905.673.2460 rwatts@lairdplastics.com

Mark VII Equipment, Inc. 623 South Service Rd., Unit 1 Grimsby, ON L3M 4E8 Tel: 866.658.9274 Fax: 289.235.7950 salescanada@markvii.net www.markvii.net

Laundrylux 461 Doughty Blvd. Inwood, NY 11096 Tel: 800.645.2204 Fax: 516.371.4400 www.laundrylux.com

Market Group Ventures Inc. PO Box 40 Shawnigan Lake, BC V0R 2W0 Tel: 250.743.1222 Fax: 250.743.1221 www.pled.promolux.com

Leak Technologies Solutions Ltd PO Box 71119, 8060 Silver Springs Blvd NW Calgary, AB T3B 5K2 Tel: 403.637.0280 pwhite@leaktechsol.ca Legal Age ID Systems 691 Gagnon Pl. Newmarket, ON L3X 1V8 Tel: 416.848.7456 www.legalage.ca Leotek, Lite-On Group 1330 Memorex Dr. Santa Clara, CA 95050 Tel: 888.806.1188 meg@leotek.com LiquidXpress Solutions Inc. 5380 Timberlea Blvd. Mississauga, ON L4W 2S6 Tel: 647.686.9495 Fax: 905.206.9455 jimcicci@gmail.com Liquid Action Systems 401-251 Trans-Canada Hwy Salmon Arm, BC V1E 3B8 Tel: 250.517.0644 sales@liquidaction.com Lock America Inc. 9168 Stellar Crt. Corona, CA 92883 Tel: 951.277.5180 Fax: 951.277.5170 www.laigroup.com London Mat Industries Ltd. 635 Newbold St. London, ON N6E 2T8 Tel: 519.681.2980 Fax: 519.685.9318 www.londonmat.com

McCowan Manufacturing Ltd. 1760 Birchmount Rd. Toronto, ON M1P 2H7 Tel: 416.291.7111 Fax: 416.291.0180 www.mccowan.ca McPhee Enterprises Inc. 2740 Coventry Rd. Oakville, ON L6H 6R1 Tel: 905.829.2300 Fax: 905.829.3460 Media Resources 1387 Cornwall Rd. Oakville, ON L6L 7T5 Tel: 416.213.0993 Fax: 905.337.9531 www.mediaresources.com sales@mcpheeent.com Mega Distributing Petron Plus 99 Hopper Rd., Unit 9 Barrie, ON L4N 4S4 Tel: 905.505.6213 Fax: 705.719.6228 www.petronplusglobal.com Meridian Manufacturing 4232 – 38 St. Camrose, AB T4V 4B2 Tel: 780.672.4516 Fax: 780.672.4759 www.meridianmfg.com MI Petro Construction & Supply Inc. 4330 – 116th Ave. SE Calgary, AB T2Z 3Z9 Tel: 403.266.5558 Fax: 403.252.7585 www.mipetro.com

Mississauga Mint Ltd. 7585 Torbram Rd., Unit 1 Mississauga, ON L4T 1H2 Tel: 905.678.6468 Fax: 905.673.7664 www.mississaugamint.com

WHERE SPEED MEETS AN INTENSE USER EXPERIENCE

Mobil 1 505 Quarry Park Blvd. Calgary, AB, T2C 5N1 Tel: 888.968.3776 www.mobil.ca

❖ Mondo Products 695 Westney Rd. S. Unit #1 Ajax, ON L1S 6M9 Tel: 905.426.9339 Fax: 905.424.5240 www.mondo-products.com Mondo Wash Services 2500 Williams Pkwy., Unit #43 Brampton, ON L6S 5M9 Tel: 905.792.1338 wanda@mondowash.com MONEXgroup 5075 Yonge St #301 Toronto, ON M2N 6C6 Tel: 866.286.7787 Fax: 866.573.8179 www.monexgroup.com Monitor Inc. PO Box 1315 Sherman, TX 75091 Tel: 903.893.6336 Fax: 903.892.4812 www.monitorinc.com Morrison Brothers Company 325 E 24th St. Dubuque, IA 52001-3356 Tel: 563.583.5701 Fax: 563.583.5028 www.morbros.com

Mosmatic Canada Inc. 62011 Marivaux Saint-Leonard, QC H1P 3H6 Tel: 438.384.1602 www.mosmatic.com Movilume Inc. 96070 42 Ave. NW Edmonton, AB T6E 5R2 Tel: 780.851.2280 www.movilume.com Mr. Nozzle, Inc. 439 E Harrison St., Suite B Corona, CA 92879 Tel: 951.273.7530 Fax: 951.273.7534 M.W.H. Petroleum Equipment Inc. 2155 Continental Ave. Windsor, ON N9E 3P2 Tel: 519.972.5100 Fax: 519.972.8943 www.mwhpetroleum.com National Energy Equipment Inc. 1850 Derry Rd. E Mississauga, ON L5S 1Y6 Tel: 866.574.5100 www.nee.ca National Parts Distributing Ltd. 311-33 St. N Lethbridge, AB T1H 3Z6 Tel: 587.486.9925 Fax: 403.327.4660 www.npdl.ca

Meet the perfect combination of speed and user experience in a touch-free car wash. Razor® EDGE comes equipped with all of the dependable Razor® standard components, but also includes an intense customer experience featuring all new elements: - Dramatically reduces wash time by working in conjunction w/ Flex Pass® to simultaneously apply multiple products. - 324 dazzling blue LED lights that create an eye-catching glow of the spray arch. - A spectacular array of 4,528 fully programmable LED lights that add splashes of magenta, red, green and blue to accentuate the entire wash process!

November / December 2018

| 27

SUPPLIERS

GAS | WASH | EQUIPMENT | DISPLAY

National Pride Equipment 1266 Middle Rowsburg Rd. Ashland, OH 44805 Tel: 800.537.6788 Fax: 419.281.5526 www.nationalpridecarwash.com National Wash Inc. 2 Simpson Rd. Lindsay, ON K9V 6H2 Tel: 800.420.8069 Fax: 705.324.2143 www.nationalwash.com Neptune Automated Wheel Wash Systems 174 Cornerstone Crt., Suite B Hot Springs, AR 71913 Tel: 501.525.8484 Fax: 501.520.5206 www.neptunewash.com Nimbus Water Vending Services 928 Wilson Ave. Toronto, ON M3K 1E7 Tel: 416.398.2028 Fax: 416.398.5574 peter@nimbuswatersystems.com

Oasis Car Wash Systems 1909 E 12th St. Galena, KS 66739 Tel: 800.892.3537 Fax: 620.783.5735 www.oasiscarwashsystems.com Octaform 520-885 Dunsmuir St. Vancouver, BC V6C 1N5 Tel: 888.786.6282 Fax: 604.408.0595 www.octaform.com/applications/ vehicle-wash/ On Premise Laundry Systems 301 Matheson Blvd. W Mississauga, ON L5R 3G3 Tel: 905.755.1946 Fax: 905.755.8885 www.opls.com

Nor-Ag Ltd. #18 Burnt Valley Ave. Red Deer, AB T4P 0M5 Tel: 403.341.3767 Fax: 403.341.3765 www.noragltd.ca

Ontario Petroleum Contractors Association 51 King St., Unit 8 Barrie, ON L4N 6B5 Tel: 866.360.6722 www.opcaonline.org

Norstar Industries 27157 Hwy. 422, Box 119 RR 1 Morris, MB R0G 1K0 Tel: 204.296.8395 Fax: 204.746.8074 www.u-drain.ca

OPW Fueling Components 9393 Princeton Glendale Rd. Hamilton, OH 45011-9707 Tel: 800.422.2525 Fax: 080.421.3297 www.opwglobal.com

Northern Dock Systems 415 Ambassador Dr. Mississauga, ON L5T 2J3 Tel: 866.601.1758 www.northerndocksystems.com

OPW Fuel Management Systems 6900 Santa Fe Dr. Hodgkins, IL 60525 Tel: 708. 485.4200 Fax: 708.485.7137 www.opwglobal.com

Northern Steel Industries Ltd. 53 Bow Ridge Cres. Cochrane, AB T4C 1T9 Tel: 403.851.8874 Fax: 403.851.8873 www.northern-steel.com NOV Fiber Glass Systems 237 Penick Dr. Duncan, SC 29334 Tel: 864.617.2439 Fax: 210.477.7560 www.nov.com/fgs NoviClean Inc. #2-1303 45th Ave. NE Calgary, AB T2E 2P3 Tel: 403.815.8977 www.noviclean.ca Novus Glass 8658 Commerce Crt. Burnaby, BC V5A4N6 Tel: 647.293.9546 Fax: 952.946.0461 www.Novusglass.com Novyc International 2298 Ch. St. Francois Montreal, QC H9P 1K2 Tel: 514.683.0300 Fax: 514.683.0068 dcescon@novyc.com NRB Inc. 115 South Service Rd., W. PO Box 129 Grimsby, ON L3M 4G3 Tel: 905.945.9622 lisasvihus@nrb-inc.com Nuform Building Technologies Inc. 100 Galcat Dr. Unit 2 Woodbridge, ON L4L 0B9 Tel: 905.652.0001 www.nuformdirect.com Nu-Media Display Systems Inc. 165 Matheson Blvd. E Mississauga, ON L4Z 3K2 Tel: 905.568.0990 Fax: 905.568.0949 www.nu-mediadisplays.com

Orange TKO Industries International Calgary Mailbox: 918 16th Ave. NW Calgary, AB T2M 0K3 Tel: 800.991.2463 www.tkoorange.com

PDQ Manufacturing Inc. 1698 Scheuring Rd. De Pere, WI 54173 Tel: 800.227.3373 www.pdqinc.com PECO Car Wash Systems 244 Rex Blvd. Auburn Hills, MI 48326 Tel: 248.299.5800 Fax: 248.299.9001 www.pecocarwash.com PELCO Systems 1176 Frances St. London, ON N5W 2M1 Tel: 519.451.2070 Fax: 519.451.8564 crowlands@pelcosystems.com Petrocare Construction Services Inc. 1202 Ave. X S Saskatoon, SK S7M 3H9 Tel: 306.931.2344 Fax: 306.668.7655 www.petrocare.ca PetroClear 200 South Fourth St. Albion, IL 62806-1313 Tel: 800.851.5990 Fax: 800.545.1508 www.petroclear.com Petroles Crevier Inc. 2025, rue Lucien-Thimens Saint-Laurent, QC H4R 1K8 Tel: 514.331.2951 Fax: 514.331.9212 www.crevier.ca Petroleum Containment Inc. 8873 Western Way Jacksonville, FL 32256 Tel: 904.358.1700 Fax: 904.358.1702 www.pcisumps.com PetroMaxX Construction Ltd./ MaxX Group of Companies 15-3347, 262 St. Aldergrave, BC V4W 3V9 Tel: 604.856.1566 Fax: 604.856.7540 www.maxxgroupofcompanies.ca

Oximist 58 Kirkland Pl. Whitby, ON L1P 1X1 Tel: 289.314.8960 mikebiz01@yahoo.com

Petron Plus Global, Inc. PO Box 1906 Hutchinson, KS 67504-1906 Tel: 800.884.5823 Fax: 620.663.8560 www.petronplusglobal.com

Pac Rim Filtration Services #2243-1979 Marine Dr. North Vancouver, BC V7P 3G2 Tel: 604.990.9797 Fax: 604.990.9793 www.pacrimfiltration.ca

Petro Service Limited 79 McIlveen Dr. Saint John, NB E2J 4Y6 Tel: 800.667.8265 Fax: 506.648.2691 www.petroservice.com

Pacific Insurance Broker Inc. 120 East Beaver Creek Rd. Suite 101 Richmond Hill, ON L4B 4V1 Tel: 416.494.1268 www.pacins.ca

Phoenix Petroleum PO Box 3057 Stn. B Fredericton, NB E3A 5G8 Tel: 866.459.6261 janice.mcneill@phoenixpetro.ca

Pantron Automation Inc. 109 Hubbard St. Belmont, NC 28012 Tel: 704.825.4965 Fax: 704.825.4969 www.pantron.com

Pipe Specialties Canada 661 Justus Dr. Kingston, ON K7M 4H5 Tel: 613.384.2500 Fax: 613.384.2900 pipespecialties.com

Pappi Lighting 5598 Ambler Dr. Mississauga, ON L4W 2K9 Tel: 905.625.1139 pappi@pappilighting.com

Plastics Plus Ltd. 12948 - 148 St. Edmonton, AB T5L 2H8 Tel: 780.443.4100 Fax: 780.489.5589 doug@plasticsplusltd.com

Pathways Financial Services 2221 Snead Rd. Burlington, ON L7M 4X2 Tel: 905.220.0279 www.pathwaysfinancial.ca P.D. McLaren Limited 104-9725 192nd St. Surrey, BC V4N 4C7 Tel: 604.371.3732 Fax: 778.298.2295 www.pdmclaren.com PDI Software 11675 Rainwater Dr. Suite 300 Alpharetta, GA 30009 Tel: 254.410.7600 Fax: 778.298.2295 www.pdisoftware.com

PM Electric Corporation 12925-148th St. Edmonton, AB T5L 2H9 Tel: 780.454.6490 www.pmelectric.ca PMP Corp. PO Box 422, 25 Security Dr. Avon, CT 06001 0422 Tel: 800.243.6628 Fax: 888.674.0196 www.pmp-corp.com

Polane Inc. 621 Vernon St. Aylmer, QC J9J 3K4 Tel: 819.772.4949 Fax: 819.772.2787 www.polane.com Portwest Wash Systems 19522 - 96th Ave., Unit #2 Surrey, BC V4N 4C3 Tel: 604.888.6829 Fax: 604.888.6849 portwest@telus.net

❖ Pumps & Pressure Inc. 7018 Johnstone Dr. Red Deer, AB T4P 3Y6 Tel: 403.347.9770 Fax: 403.343.7922 www.pumpsandpressure.com

Post POS Cash Management Systems Ltd. 2703 Hwy 97 N Kelowna, BC V1X 4J8 Tel: 855.800.0554 www.postpos.ca

PurClean-PurWater 3315 Orange Grove Ave North Highlands, CA 95660 Tel: 800.882.8854 www.purclean.com

Power Pressure Systems Inc. 285793 Airport Rd. PO Box 399 Norwich, ON N0J 1P0 Tel: 519.536.3556 Fax: 519.468.2078 www.powerpressure.ca PowerSteam Technology Inc. 2211 Sherobee Rd. Mississauga, ON L5A 2H5 Tel: 416.428.0686 www.powersteaminc.ca Principal LED 3490 Venture Dr. San Angelo, TX 76904 Tel: 810.632.5004 jeffb@p-led.com Pro Wash/Ceccato USA PO Box 441 Benton, KY 42025 Tel: 270.527.1366 Fax: 270.527.7042 randy@procarwashequipment.com ProMinent Fluid Controls Ltd. 490 Southgate Dr. Guelph, ON N1G 4P5 Tel: 888.709.9933 Fax: 519.836.5226 www.prominent.ca Promolux Lighting International PO Box 40 Shawnigan Lake, BC V0R 2W0 Tel: 250.743.1222 Fax: 250.743.1221 www.promolux.com Propane Expert 279 Enterprise Rd. Vars, ON K0A 3H0 Tel: 613.443.2181 dlarochelle@propaneexpert.com Pro-Tech Environmental Services Inc. 40 Bruce St. Oakwood, ON K0M 2M0 Tel: 705.953.2012 Fax: 705.953.2024 nancyatkinson@xplornet.com

ProTELEC Checkmate 200-1450 Mountain Ave. Winnipeg, MB R2X 3C4 Tel: 204.975.0699 Fax: 204.947.3078 www.proteleccheckmate.com Proto-Vest Inc. 7400 N Glen Harbor Blvd. Glendale, AZ 85307 Tel: 800.521.8218 Fax: 623.872.6150 www.protovest.com Provincial Partitions Ltd. 5135 Creekbank Rd. Mississauga, ON L4W 1X2 Tel: 800.387.7614 Fax: 866.551.9256 www.pro-part.com

QC Signworks Inc. 99 Hooper Rd. Barrie, ON L4N 4S4 Tel: 705.719.7470 Fax: 705.719.6228 www.qcsignworks.com Quest Automotive Leasing Services 4960 Sheppard Ave. E Toronto, ON M1S 4A7 Tel: 416.609.2125 Fax: 416.609.2730 www.questauto.com R. A. Pilkey Service Station Maintenance PO Box 43 Burgessville, ON N0J 1C0 Tel: 519.424.9121 Fax: 519.424.9121 Raimac Food Store Equipment 54 E 69th Ave. Vancouver, BC V5X 4R2 Tel: 1.888.477.7701 Fax: 604.327.1334 sales@raimac.com www.raimac.com Raymar Equipment Service 26 Napier Ct. Utopia, ON L0M 1T0 Tel: 705.733.1459 Fax: 705.733.1474 www.raymarequip.ca RBI Structures 5513 Vine St. Cincinnati, OH 45217 Tel: 513.242.0310 Fax: 513.242.0816 www.rbistructures.com

RDM Industrial Electronics 850 Harmony Grove Rd. Nebo, NC 28761 Tel: 800.282.5183 Fax: 828.652.2697 www.rdm.net Real Estate Homeward Brokerage 1858 Queen St. E Toronto, ON M4L1H1 Tel: 416.694.3336 Fax: 416.693.4284 www.carwash.fifo.com Red Leonard Associates 1340 Kemper Meadow Dr. Cincinnati, OH 45240 Tel: 513.574.9500 Fax: 513.574.8862 www.redleonard.com Reliance Protectron Security Services 8481 Blvd. Langelier Montreal, QC H1P 2C3 Tel: 514.324.1515 Caroline.Pare@protectron.com revinmedia 36 Central Park Ave. Dundas, ON L9H 2M7 Tel: 905.616.6115 tim@revinmedia.com Robinson Pump West 103-4528 6A St. NE Calgary, AB T2E 4B3 Tel: 403.520.5217 barry@ja-pump.ca

Rocky’s Imports 827 Raymer Rd. Kelowna, BC V1W 1J7 Tel: 888 746.9966 Fax: 250.763.1278 www.rockysimports.com

❖ Rockyview Industries Inc. 7110 Fairmount Dr SE Calgary, AB T2H 0X4 Tel: 403.293.1188 Fax: 403.293.1717 www.rockyviewindustries.com Roll-A-Shade 112 College St. Toronto, ON M5G 1L6 Tel: 416.639.1365 Fax: 416.639.1366 paul.bruin@rollashade.com RTS Retail 1027 Industrial Place St. Clements, ON N0B 2M0 Tel: 800.663.2803 www.rtsretail.ca Rupes Canada 2344 South Sheridan Way Mississauga, ON L5J 2M4 Tel: 800.263.2914 carsonr@jrponline.com Ryko Solutions, Inc. 1500 SE 37th St. Grimes, IA 50111 Tel: 515.986.7457 Fax: 515.986.3621 pbraziel@ryko.com S. Bravo Systems, Inc. 2929 Vail Ave. Commerce, CA 90040 Tel: 800.282.7286 Fax: 323.205.3860 www.sbravo.com Save-On Energy Inc. PO Box 142, 4847 Ocean Trail Bowser, BC V0R 1G0 Tel: 250.757.9111 www.saveonenergyinc.com Schneider Electric 903 Barton St. E Hamilton, ON L8E 5P5 Tel: 905.643.4707 Fax: 859.334.9948 www.schneider-electric.ca SCS Consulting Group 30 Centurian Dr., Suite 100 Markham, ON L3R 8B8 Tel: 905.475.1900 clee@scsconsultinggroup.com SecurTek - A SaskTel Co. 70-1st Ave. N Yorkton, SK S3N 1J6 Tel: 306.786.4305 Fax: 306.782.5255 www.securtek.com Se-Kure Domes & Mirrors Inc. 1139 Haines Blvd. Sturgis, MI 49091 Tel: 269.651.9351 www.domesandmirrors.com Seraphin Test Measures 30 Indel Ave., PO Box 227 Rancocas, NJ 08073-0227 Tel: 609.267.0922 Fax: 609.261.2546 www.seraphinusa.com Service D’Échange RapidGaz 241 St-Charles sud Granby, QC J2G 7A7 Tel: 450.375.6644 Fax: 450.361.2424 www.rapidgaz.net Services Standard P.R.T. 935-48th Ave. Lachine, QC H8T 2S4 Tel: 514.502.0124 Fax: 514.634.7927 sales@standardchange.ca

Service Station Computer Systems, Inc. 650 Work St., Suite A Salinas, CA 93901 Tel: 800.972.7727 Fax: 831.422.1463 www.sscsinc.com

Sonax Canada 2344 South Sheridan Way Mississaga, ON L5J 2M4 Tel: 800.263.2914 Fax: 905.822.3632 carson@sonaxcanada.com

Servicestat Ltd. 2675 Rena Rd. Mississauga, ON L4T 1G6 Tel: 905.678.1394 Fax: 905.678.1416 ray@servicestat.ca

SONNY’S The Car Wash Factory 5605 Hiatus Rd. Tamarac, FL 33321 Tel: 800.327.8723 Fax: 954.779.2484 www.sonnysdirect.com

Sherway Excavating and Haulage Ltd. 84 Malmo Crt. Maple, ON L6A 1R4 Tel: 905.832.3247 www.sherwaygroup.ca

Southwest Energy Control Systems Of Canada 1738 Orangebrook Crt. Unit 13 Pickering, ON L1W 3G8 Tel: 905.420.8400 www.southwestenergy.ca

Shore Corp. 2917 Spruce Way Pittsburgh, PA 15201 Tel: 412.471.3330 Fax: 412.471.3260 www.magicblend.com Shure Manufacturing 1901 West Main St. Washington, MO 63090 Tel: 800.227.4873 www.shureusa.com Sigma Oil Corp AZ/ Series2k 15310 W Bell Rd. Surprise, AZ 85374 Tel: 623.266.3600 www.series2k.com Signalisation Multipro Signs Inc. 9170 B Maurice Duplessis Montreal, QC H1E 7C2 Tel: 514.645.2544 www.smsmetal.com Sika Canada Inc. 601 Delmar Ave. Pointe-Claire, QC H9R 4A9 Tel: 514.697.2610 Fax: 514.697.3910 henry.mary@ca.sika.com SIR Solutions 3565 Jarry E, Suite 650 Montreal, QC H1Z 4K6 Tel: 514.593.5012 Fax: 514.593.4810 mbeauchamp@sirsolutions.com SITE Capital 5100 South Service Rd., Unit 2 Burlington, ON L7L 6A5 Tel: 905.319.0458 Fax: 905.319.7692 www.sitecapital.ca Site-Check Research Group 237 12A St. NE Calgary, AB T2E 4R6 Tel: 403.283.8833 www.sitecheckresearch.com Smart Energy Solutions 945 Middlefield Rd., Unit 1 Scarborough, ON M1V 5E1 Tel: 416.754.2000 Fax: 416.754.2004 altafjiwani@rogers.com Smith Water Systems 9408 Wellington Rd. 124, PO Box 787 Erin, ON N0B 1T0 Tel: 519.833.2000 Fax: 519.833.2012 www.smithwatersystems.ca SoBrite Technologies 809 W Center St. Eureka, IL 61530 Tel: 309.467.2335 Fax: 309.467.2539 info@sobrite.com Soft Signs 207353 Hwy 9 Mono, ON L9W 6J2 Tel: 519.938.9986 Fax: 519.938.8562 www.softsigns.com

Soleil Car Wash Solutions Inc. 9664-205 192 St. Surrey, BC V4N 4C6 Tel: 604.417.9850 www.soleilcws.com

Sparkle Solutions Corp. 100 Courtland Ave. Concord, ON L4K 3T6 Tel: 647.308.2625 brucem@sparklesolutions.ca Spencer Turbine Company 600 Day Hill Rd. Windsor, CT 6095 Tel: 860.688.8361 Fax: 860.688.0098 www.spencerturbine.com Spencers Pump Service (1980) Ltd. 1232A 31 St. N Lethbridge, AB T1H 5J8 Tel: 403.327.8718 Fax: 403.327.8311 SRP Canada 802 Cochrane Dr. Suite 1 Markham, ON L3R 8C9 Tel: 905.947.8791 Fax: 905.947.9147 kjohnson@creativeplanco.com SSCS 650 Work St. Salinas, CA 93901 Tel: 800.972.7727 Fax: 831.422.1463 shawn_herrick@sscsinc.com Standard Change-Makers Inc. 3610 Valiquette St. Saint-Laurent, QC H4S 1X8 Tel: 514.634.2630 Fax: 514.634.7927 www.standardchange.com Steamericas 808 Hindry Ave. #E Inglewood, CA 90301 Tel: 310.327.8900 Fax: 866.275.3582 www.steamericas.com Steelcraft 446 AIbert St., PO Box 130 Waterloo, ON N2J 4A1 Tel: 800.265.8840 www.steelcraftinc.com Stevens Car Care Products, Inc. 35784 Lakeland Blvd. Unit 6 Eastlake, OH 44095 Tel: 440.954.3773 www.stevenscarcare.com STI Conveyor Systems 40 Mills Rd., Unit H Barrie, ON L4N 6H6 Tel: 705.728.4868 Fax: 705.728.2047 www.sticonveyor.com Sunshine Door 1612 Welbourn Cove NW Edmonton, AB T6M 2M5 Tel: 780.722.8227 www.sunshinedoor.com Superior Canopy Corp. 2435 E Bellefontaine Rd. Hamilton, IN 46742 Tel: 260.488.4065 Fax: 260.488.4063 www.superiorcanopy.com Sureguard/Post Guard 5 Shirley Ave. Kitchener, ON N2B 2E6 Tel: 800.756.3537 www.sureguard.ca

SUPPLIERS

GAS | WASH | EQUIPMENT | DISPLAY

Talius 5501-46 Ave SE Salmon Arm, BC V1E 4S1 Tel: 800.665.5550 www.talius.com Tank Traders, Division of Vomar Industries Inc. PO Box 190 La Salle, MB R0G 1B0 Tel: 866.553.2131 Fax: 204.736.4508 www.tanktraders.com Tanknology, a Division of EnGlobe 1800 Appleby Line, Unit 4 Burlington, ON L7L 6A1 Tel: 800.465.1577 Fax: 905.681.6473 www.tanknology.ca

Towels by Doctor Joe PO Box 114 Gibbsboro, NJ 08026 Tel: 800.944.3192 Fax: 856.488.5200 rx@towelsbydoctorjoe.com

❖ Transchem Group - Chemicals 1225 Franklin Blvd. Cambridge, ON N1R 7E5 Tel: 800.265.9100 sales@transchem.com

Valvoline Express Care Quick Lube 905 Winston Churchill Blvd. Mississauga, ON L8G 4G8 Tel: 905.351.0962 Fax: 905.855.4322 www.valvoline.com Vapor Systems Technologies Inc. 650 Pleasant Valley Dr. Springboro, OH 45066 Tel: 937.704.9333 Fax: 937.704.9443 www.vsthose.com VDMS Canada Inc. 2460 Tedlo St. Unit C Mississauga, ON L5A 3V3 Tel: 888-611-VDMS www.venddatams.com

❖ Transchem Group – Equipment & Services 1465 Strasburg Rd. Kitchener, ON N2R 1H2 Tel: 800.263.2651 www.transchem.com

Veeder-Root Co. 125 Powder Forest Dr. Simsbury, CT 06070 Tel: 860.651.2879 Fax: 860.651.2719 marketing-programs@veeder.com

Tech1st Wash Systems Hamilton, ON Tel; 289.244.0033 jj@tech1st.ca www.tech1st.ca

TSS Inc. 11450 Stephens Rd. Warren, MI 48089 Tel: 800.682.7446 Fax: 586.427.0076 www.tsscws.com

Vehicle Wash Systems Inc. PO Box 414 Weymouth, MA Tel: 800.344.8700 Fax: 781.331.8701 www.washngo.com

Technical Standards and Safety Authority (TSSA) 3300 Bloor St. W, Centre Tower, 14th Fl. Toronto, ON M8X 2X4 Tel: 416.734.3437 GGolea@tssa.org

Ultimate Products Inc. 2319 Laurelbrook St. Raleigh, NC 27604 Tel: 800.542.7221 Fax: 919.834.4526 www.ultimate-products.com

Verifone Inc. 36 Sherwood St. Brockville, ON K6V 5N2 Tel: 613.498.6212 jim_s6@verifone.com

Teksign Inc. 86 Plant Farm Blvd. Brantford, ON N3S 7W3 Tel: 519.756.1089 Fax: 519.756.0895 www.teksign.com

Ultimate Supplies, LLC 3201 Wellington Crt. Suite 115 Raleigh, NC 27615 Tel: 800.542.7221 www.ultimate-supplies.com

VST 650 Pleasant Valley Dr. Springboro, OH 45066-3026 Tel: 937.704.9333 Fax: 937.704.9443 www.vsthose.com

Tanks Direct 11735- 231 St. NW Edmonton, AB T5S 2C5 Tel: 780.455.5207 Fax: 780.455.4982 www.tanksdirect.ca

Telco Sensors 1456 Center Park Dr. Charlotte, NC 28217 Tel: 800.253.0111 Fax: 704.357.9373 www.telcosensors.com Ten Lives Industries 60 Heaton Ave. Winnipeg, MB R3B 3E3 Tel: 204.956.2860 Fax: 204.943.9065 tenlives@earnware.net Terra Environmental Technologies 4 Parkway N Deerfield, IL 60015 Tel: 866.940.3003 Fax: 712.294.1284 www.terracairdef.com Terratank Environmental Group 111 Regina Rd., Suite 7 Woodbridge, ON L4L 2S6 Tel: 905.264.7949 The Sarjeant Co. Ltd. PO Box 277 Barrie, ON L4M 4T2 Tel: 705.728.2460 Fax: 705.728.8643 www.sarjeantco.com The Shammy Inc. 836 Fuller Ave. Penetanguishene, ON L9M 1G8 Tel: 877.909.9494 www.chamease.com Tommy Car Wash Systems 581 Ottawa Ave. Suite 300 Holland, MI 49423 Tel: 616.494.0771 www.tommycarwash.com Toshiba Tec Canada Inc. 370 Britannia Rd. E, Unit 1 Mississauga, ON L4Z 1X9 Tel: 905.890.8283 Fax: 905.890.0082 www.toshibateccanada.com Total Cleaning Systems Inc. 103 Somercrest Manor SW Calgary, AB T2Y 3C2 Tel: 403.254.2754 Fax: 403.201.8387 www.totalcleaningsystems.com

Ultramar 2200 McGill College Ave. Montreal, QC H3A 3L3 Tel: 514.499.6052 mark_mclean@ultramar.ca

Ultra-Lite Shutters 7307-40 St. SE Calgary, AB T2C2K4 Tel: 403.280.2000 Fax: 403.280.1558 www.ultraliteshutters.ca Unitec 7125 Troy Hill Dr. Elkridge, MD 21075 Tel: 443.561.1200 Fax: 410.579.6827 www.startwithunitec.com United Sign 444 Irwin Ave. Muskegon, MI 49444 Tel: 231.733.5692 Fax: 231.725.7314 rbogue@UnitedSign.com United Sign Graphics 2068 E Sherman Blvd. Muskegon, MI 49444 Tel: 231.767.3827 Fax: 800.821.6530 www.unitedsign.com Universal Valve Co. 478 Schiller St. Elizabeth, NJ 7206 Tel: 800.223.0741 Fax: 908.351.0369 www.universalvalve.com Upwardor Corp. 8025 Lawson Rd. Milton, ON L9T 5C4 Tel: 905.670.3363 Fax: 905.876.3533 www.upwardor.com Vacutech LLC 1350 Hi Tech Dr. Sheridan, WY 82801 Tel: 307.675.1982 Fax: 307.675.1988 www.vacutechllc.com

Waleco Inc. 5611 McAdam Rd. Mississauga, ON L4Z 1N4 Tel: 905.712.4915 Fax: 905.712.2156 www.waleco.ca Wallace E McBrien Inc. 35 Taylor Blvd. Port Perry, ON L9L 1B2 Tel: 905.985.5550 /Toronto 416.494.2407 wemcbrien@bellnet.ca

❖ WashLinks 655 Queensway E Mississauga, ON L5A 3X6 Tel: 416.616.2428 Fax: 905.273.7271 bill@washlinks.ca Washex 405 Dawson Rd. N Winnipeg, MB R2J 0S8 Tel: 204.233.9600 Fax: 204.231.0716 www.washex-ics.com Washtech Ltd. 335-3750 46th Ave. SE Calgary, AB T2B 0L1 Tel: 403.243.1312 Fax: 403.243.1301 www.washtech.ca

Washworld, Inc. 2222 American Blvd. De Pere, WI 54115 Tel: 888.315.7253 Fax: 920.983.0200 www.washworldinc.com

Wayne Fueling Systems (part of Dover Fueling Solutions) 40 Sharp Rd. Brighton, ON K0K 1H0 Tel: 613.475.3313 wayne.com Webco Lighting Ltd. #8-2100 Denview Ave. London, ON N6G OJ5 Tel: 519.643.6913 Fax: 519.657.8849 db@webcolighting.com West Country Pump and Filtration Ltd. Bay 5-5700 Barlow Trail SE Calgary, AB T2C 1Z9 Tel: 403.827.2345 www.westcountrypumpandfiltration. com

Ward Heating RR #1, Ariss, ON N0B 1B0 Tel: 800.265.4484 Fax: 866.406.2899 www.wardheating.com

Westeco Inc. #101, 125 South Ave. Spruce Grove, AB T7X 3B3 Tel: 780.962.2530 Fax: 780.962.2299 jamie@westeco.ca

Warsaw Chemical Co. Inc. PO Box 858 Warsaw, IN 46581 Tel: 574.267.3251 Fax: 574.267.3884 www.warsaw-chem.com

Westeel Box 792 Winnipeg, MB R3C 2N5 Tel: 800.665.2099 Fax: 800.232.7381 www.westeel.com

WASHTECH 190 Southgate Dr. Guelph, ON N1G 4P5 Tel: 519.824.5434 donloder@wash-tech.ca Wash Pros Inc. 13855 - 156 Street NW Edmonton, AB T6V 1J1 Tel: 844.297.9274 Fax: 780.488.6360 washpros.ca Wash World Group Inc. 111-1919 27 Ave. NE Calgary, AB T2E 7E4 Tel: 403.250.1374 www.washworldgroupinc.com WashCard Systems 2005 Gateway Circle Centerville , MN 55038 Tel: 888.439.5740 Fax: 651.204.9184 www.washcard.com

Western Oil Services Ltd. 19840 57a Ave. Langley, BC V3A 6G6 Tel: 604.514.4787 Fax: 604.514.4688 sales@westernoilservices.com Western Refrigeration & Beverage Equipment Ltd. 1232-36 Ave. NE Calgary, AB T2E 6M8 Tel: 403.250.9656 Fax: 403.291.9213 www.wr.ca Wet Water Industries Ltd. 4505-48 Ave. Lacombe, AB T4L 2C1 Tel: 403.782.9636 Fax: 403.782.9606 www.wetwater.net Whoosh Inc. 185 Bridgeland Ave., Unit 111 Toronto, ON M6A 1Y7 Tel: 416.781.3381 Fax: 416.781.6332 www.whooshinc.com Wilden, part of PSG, a Dover company 22069 Van Buren St. Grand Terrace, CA 92313 Tel: 909.422.1700 Fax: 909.783.3440 www.wildenpump.com

Williams Petroleum 140 Kingston St. Prince George, BC V2L 1C3 Tel: 250.564.9995 Fax: 250.564.9911 www.williamspetroleum.ca Wilson Display Limited 1645 Aimco Blvd. Mississauga, ON L4W 1H8 Tel: 905.625.9200 Fax: 905.625.3199 www.wilsondisplay.com Wiz-Tec Computing Technologies Inc 17-4312 Ogden Rd. SE Calgary, AB T2G 4V3 Tel: 403.250.8660 Fax: 403.476.8935 www.wiz-tec.ca Wolf Distributing 53 Sunset Common Cochrane, AB T4C 0M1 Tel: 587.577.6575 mikeg@wolfdsi.com www.wolfdsi.com Wonder Wafers International 6418 Wuliger Way North Richland Hills, TX 76180 Tel: 800.826.6338 Fax: 817.281.9364 www.wonderwafers.com

World Fuel Services Canada 2-5100 South Service Rd. Burlington, ON L7L 6A5 Tel: 877.216.9987 Fax: 905.319.7692 www.xtrenergy.ca WorldWare Enterprises Ltd. 30 Rosslinn Rd. Cambridge, ON N1S 3K1 Tel: 519.621.8244 Fax: 519.622.5281 www.eatoils.com

Wwwash Canada 3615 Sierra Morena Rd. SW Calgary, AB T3H 3A7 Tel: 639.471.4990 olumidetj@yahoo.com Wynd Star Doors by Rytec One Cedar Pkwy., PO Box 403 Jackson, WI 53037 Tel: 262.677.6116 Fax: 262.677.6516 www.rytecdoors.com XSite Group Inc. 140 Welland Ave., Unit 16 St. Catharines, ON L2R 2N6 Tel: 905.346.0864 www.xsitegroup.ca X-Stream Wash Systems 12730 Spectrim Ln., Suite C Midlothian, VA 23112 Tel: 804.739.6350 Fax: 804.302.5205 don@x-streamwashsystems.com Yara North America Inc. 100 N Tampa St., Suite 3200 Tampa Bay, FL 33602-5830 Tel: 813.222.5733 Fax: 813.222.3855 www.air1def.com ZCL Composites Inc. 1420 Parsons Rd. SW Edmonton, AB T6X 1M5 Tel: 800.661.8265 www.zcl.com ❖ Zep Vehicle Care, Inc. 2930 Waters Rd., Suite 230 Eagan, MN 55121 Tel: 877.326.9274 www.zepvehiclecare.com

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CANADIAN

CARWASH ASSOCIATION President

OCTOBER 2011

INDUSTRY FORUM

Scott Murray EZEE CLEAN Vice-President Carwash Owners/Operators Diane Parker

SECOND QUARTER WASH VOLUME IMPROVES

RIMS AND ROVERS AUTO AND PET WASH Vice-President - Oil Companies Mike Dietrich PIONEER PETROLEUM

hen the second quarter of 2011 is compared to previous second quarters since the Wash Volume Report (WVR) started reporting data in 2004, it ranks either first or second depending on how you are counting. The average wash cycles per site were 6,459, compared to 5,982 for 2010, which was a 10.7 per cent gain yearto-year. The only other second quarter to have better results was in 2007, which saw average wash cycles at 6,668. The second quarter’s average cycles per site was down significantly from the previous quarter, which had been 8,801 cycles. This decline from the first quarter to the second is a normal occurrence as the first three months of the year remain the best wash volume months. Average revenue per site was the highest ever for a second quarter, at $49,644. The increase in revenue per site was up 6.4 per cent from the $46,666 average of the second quarter of 2010. The closest second quarter average revenue was the average revenue for 2009, which was $46,957. Average revenue per cycle, the measure of an average wash price, declined 1.5 per cent from the previous quarter in 2010, however, it was up 3.2 per cent from the first quarter of this year. Average revenue per cycle was $7.69 in the second quarter of 2011, $7.80 in the second quarter of 2010 and $7.45 in the first quarter of 2011. The average price has climbed continuously since the inception of the WVR. After starting out at a low of $5.95 in the first quarter of 2004, it saw a high of $8.42 in the last quarter of 2010. The trend is to have prices at their lowest in the first quarter, often dipping below the previous fourth quarter average, but then continuing to climb up to the fourth quarter.

Coverage is Nationally Available Vice-President - Secretary/Treasurer Al MacDonald

CANADIAN TIRE CORPORATION LIMITED Vice-President -

Manufacturers/Distributors/Suppliers Nancy Schmautz ODESSA DEVELOPMENTS Past President Richard McKinnon

• Commercial Vehicle Wash Equipment

• Waste Water Recycle

• Air Compressors

• CAT Pumps & pumps of all kinds

• Cleaning Chemicals

MIAMI CAR CARE CENTRE INC. Executive Director Jorge de Mendonça Operations Manager

• Cleaning Equipment

• Pressure Washers

• Automatic Car Washes

Karen Dalton

Directors Brad Baldwin – ECOLAB/BLUE CORAL

• Car Wash Accessories

Nick Dudley-Smith – SUNCOR/PETRO-CANADA Nathan Ewing – TRANSCHEM INC. Brad Goetz – MONDO PRODUCTS CO. LTD . Brad Laurier – MACNEIL WASH SYSTEMS LTD. Bob Walsh – FERNROB PCS Inc. JJ Woodley – RED HIlL CAR WASH INC. NATIONAL OFFICE Canadian Carwash Association 4195 Dundas Street West, Suite 346 Toronto, ON M8X 1Y4 Tel: 416.239.0339 Fax: 416.239.1076

1.888.430.9359

www.pumpsandpressure.com

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office@canadiancarwash.ca www.canadiancarwash.ca

AVERAGE

CYCLES

PER

818 Victoria St North, Kitchener, N2B 3C1 www.erb-erb.com · 1.800.265.2634

Celebrating 25 Years of Providing Quality Vehicle Wash Equipment SALES • INSTALLATION • SERVICE • SUPPORT • CHEMICAL

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190 Southgate Drive, Guelph Ontario, Canada N1G 4P5 (519) 824-5434 • (800) 667-0228

www.wash-tech.ca sales@wash-tech.ca

SITE

12,000 10,000 8,000 6,000 4,000 2,000 0

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

2007

2008

2009

2010

2011

AVERAGE REVENUE PER SITE $90,000 $80,000 $70,000 $60,000 $50,000 $40,000 $30,000 $20,000 $10,000 0

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

2007

2008

2009

2010

2011

AVERAGE REVENUE PER CYCLE $8.60 $8.40 $8.20 $8.00 $7.80 $7.60 $7.40 $7.20 $7.00 $6.80 $6.60 $6.40

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

2007

2008

2009

2010

2011

AVERAGE CYCLES PER YEAR 28,000 27,000 26,000 25,000 24,000 23,000 2004

2005

2006

2007

2008

2009

DEDICATED TO SHARING KNOWLEDGE AND BEST PRACTICES IN THE CARWASH INDUSTRY

• Cost-effective

TF: 866 - 775 - 6620 info@proteleccheckmate.com www.proteleccheckmate.com

The average revenue per cycle has risen an average of 5.5 per cent each year since the inception of the WVR. At the same time,

2010

CANADIAN CANADIAN

CARWASH CARWASH ASSOCIATION ASSOCIATION Directors Christopher Armena – brad baldwin – mike Dietrich –

mArk vII

Zep vehICle CAre InC.

pArklAnD Fuel CorporAtIon

Domenic Dimonte – terry Fahey –

Crosstown CAr wAshes

FAhey eleCtrIC/CApItAl

wAsh systems

brad Goetz –

monDo proDuCts Co. ltD.

Alex Grieve – Jason kaye –

vAlet CAr wAsh

bAyvIew CAr wAsh ltD.

sean mcbride –

CleAnInG systems InC.

kirsten vaive –

CArwAsh ConneCt

rudy van woerkom –

bIG CIty

Auto n truCk wAsh

mark vella –

7-eleven

NATIONAL OFFICE Finance Director Karen Dalton cae operations Director Kiki cloutier manager membership elizabeth Tang Canadian Carwash Association 783 Annette street toronto, on m6s 2e4 tel: 416.239.0339 Fax: 416.239.1076

november 2018

Golf TournamenT a GreaT SucceSS he Canadian Carwash Association’s annual golf tournament in September was another great success drawing 94 golfers for 18 holes of golf at the Blue TSprings Golf Club in Acton in September. This networking event brings together carwash operators and the top suppliers in the industry for a day out of the office. The day wraps up with a dinner and a raffle prize table with proceeds from the draw donated to Canadian Spinal Research Organization (CSRO), the new charity of choice for CCA. An auction for Toronto Maple Leaf tickets raised additional funds this year. A special thank you for the generous donation of prizes by CCA President Jason Kaye of Bayview Carwash and many thanks to the other CCA Board members Brad Goetz of Mondo Products, Kirsten Vaive of CarWash Connect, Alex Grieve of Valet Carwash and Christopher Armena of Mark VII Canada for their efforts to make this event a success. CCA would like to also thank the following hole sponsors who supported the tournament including AIB, AirServ, Belanger, Cleaning Systems Inc., Kesseltronics Systems, Mondo Products Company Limited, Parkland Fuel Corporation, Transchem and Washlinks.

office@canadiancarwash.ca www.canadiancarwash.ca

Find a

CaRWaSH › The carwash search feaTure ‹

canadiancarwash.ca/search http://canadiancarwash.ca/search on the CCA website has close to a thousand member sites on it. Is your carwash listed? Member sites are listed for free, so contact office@canadiancarwash.ca for more information.

November / December 2018

CCentral.ca

INDUSTRY FORUM INDUSTRY FORUM DeDIcaTeD T O sharING KNOwLeDGe a ND BesT PracTIces IN The carwash INDu s T rY

cca/cfiB BenefiTS memBerShiP haS iTS reWardS! All CCA members can now accept American Express and pay just 1.8% on most American Express® transactions through benefits offered by Canadian Federation of Independent Business (CFIB). Members can now open their carwash business to higher-spending American Express customers! To help your business succeed, CFIB has harnessed the collective power of the 110,000 members to lower the cost of attracting American Express Cardmembers. Through an exclusive offer with Chase® Merchant Services, CCA/CFIB members pay just 1.8% on most American Express transactions (1.68% plus a 0.12% assessment fee). Find out more. https://cfib-fcei.ca/ en/member-savings-benefits/americanexpress?utm_ source=cfib&utm_content=ddbanner

meTro VancouVer iSSueS commercial Vehicle WaShinG induSTry recommended PracTiceS Metro Vancouver, which regulates and educates industry and businesses that discharge to the waste water system, has released a Guide to Managing Wastewater. The Guide outlines nine recommended practices that carwash operators should use to ensure compliance with existing regulations and to safeguard the wastewater system and the environment. CCA participated in the consultations with other representatives from the commercial vehicle washing industry in 2017 that lead

to the development of the Guide. Best practices include capturing wash water, an interceptor system, interceptor maintenance, soaps, sign posting, cleaning chemicals, labelling, spill clean up and staff training. The Guide is available here http://www.metrovancouver.org/ services/liquid-waste/LiquidWastePublications/ ManagingWastewater-VehicleWashGuide.pdf Download the poster here http://www.metrovancouver.org/ services/liquid-waste/LiquidWastePublications/ WastewaterGuidePoster_CommVehicle Wash.pdf

cSro receiVeS donaTion from cca The Canadian Spinal Research Organization (CSRO), the charity of choice for CCA, ran a putting contest at this year’s annual golf tournament and a portion of the proceeds of the raffle prize was donated to CSRO. Barry Munro, Chief Development Officer of CSRO attended the event and made a presentation of the mandate and goals of the organization. CANADIAN CARWASH ASSOCIATION CANADIAN CARWASH ASSOCIATION

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November / December 2018

| 33

2019 trends issue

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The year c-stores go healthy… and high?

Also inside NOVEMBER / DECEMBER 2018 CCentral.ca @CCentral360

One-stop shopping at its finest in Trois-Rivières

Now you can serve Hot & Ready sandwiches for any time of day. Easy prep and a variety of ﬂavours give customers quick, delicious options they’ll love in both AM and PM. Individually wrapped sandwiches deliver added convenience for on-the-go customers.

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NOVEMBER / DECEMber 2018 Volume 1 | Number 6

2019 trends issue

ADVERTISERS

CONTENTS

CCentral.ca ....................................................25

05 Editor’s Message The cannabis conundrum

12 Top Ops How to play the numbers game

06 The Buzz People, places, news and events

14 COVER STORY Is 2019 the year convenience stores get healthy? Or just high on cannabis?

Convenience U CARWACS Show - Toronto... 27 Health Canada.................................................21 Hershey Canada Inc..........................................4 ITWAL Ltd.......................................................28 JTI-Macdonald Corp........................................9 JUUL Labs, Inc.................................................17 Scandinavian Tobaco Group............................13 Tyson Foods, Inc...............................................2 Ultra-Lite Shutters............................................. 7

M oney Matters Watch those automatic renewal contracts!

10 Quick Bites Creating a convenience caffeine buzz

18 Labrador City Labrador c-store offers the unusual: confectionery, cheesecake... cannabis?

22 Marché du Boisé One-stop shopping at its finest in Trois-Rivières 26 Snapshot Millennials offer up opportunity for convenience retailers 29 Category Check Become the destination for your cough and cold customers 30 Backtalk 6 questions to Russell Large for the new year

November / December 2018

YOU’VE HAD MILK, WHITE & DARK.

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HERSHEY’S GOLD Counter Unit 48 count

Contact your Hershey Sales Representative 1-800-268-1304/1-800-361-8245 (Quebec) or your Wholesale Representative for further information

EDITOR’S MESSAGE 20 Eglinton Ave. West, Suite 1800, Toronto, ON M4R 1K8 (416) 256-9908 | (877) 687-7321 | Fax (888) 889-9522 www.CCentral.ca PRESidENT, ENSEMblEiQ CANAdA Jennifer Litterick | jlitterick@ensembleiq.com Group Brand Director - Retail Kathryn Swan | kswan@ensembleiq.com ViCE PRESidENT/GENERAl MANAGER - EVENTS Michael Cronin | mcronin@ensembleiq.com Editorial EdiTOR, CSNEWS CANAdA Jane Auster | jauster@ensembleiq.com EdiTOR, Octane Kelly Gray | kgray@ensembleiq.com ONLINE EDITOR Nikki Lockington | nlockington@ensembleiq.com TRANSLATION | Danielle Hart advErtising salEs SALES REPRESENTATIVE Elijah Hoffman | ehoffman@ensembleiq.com SAlES & EVENTS COORdiNATOR Claudia Castro DESIGN AND production Vice President, Production Derek Estey | destey@ensembleiq.com PRODUCTION MANAGER Michael Kimpton | mkimpton@ensembleiq.com ART DIRECTOR | Christian Lemay Director of Marketing Alexandra Voulu | avoulu@ensembleiq.com AUDIENCE DEVELOPMENT MANAGER Lina Trunina | ltrunina@ensembleiq.com WEB OPERATIONS MANAGER Valerie White | vwhite@ensembleiq.com CORPORATE OFFICERS EXECUTIVE CHAIRMAN | Alan Glass ChiEF EXECUTIVE OFFiCER | David Shanker Chief Operating Officer & Chief Financial Officer Richard Rivera

President, Path to Purchase Institute | Terese Herbig CHIEF DIGITAL OFFICER | Joel Hughes Chief Innovation Officer | Tanner Van Dusen

Executive Vice President, Events & Conferences Ed Several

The cannabis conundrum On October 17 cannabis became legal. As of that date Canadians (18 or 19 and older) were allowed to consume recreational marijuana with impunity.

is counting on larger margins from sales of cannabis-related merchandise such as bongs and pipes, and sees cannabis as an excellent traffic generator.

After the legislation received royal assent on June 21, provincial and territorial governments got to work putting in place their systems for the sale of cannabis, including private, licensed stores and government-run facilities.

Her new business is in a separate building from the regular c-store, so it's not the store within a store that some retailers favour.

Are you ready to jump on the cannabis bandwagon? So, where does that leave convenience retailers? Are you ready to jump on the cannabis bandwagon? And will consumers shopping at c-stores have an appetite for the newly legal product if it's on offer? Some stores are banking on a big yes. Tobin's Convenience is the first and only store in Labrador City – in fact, in all of Newfoundland and Labrador to date – to get a licence to sell cannabis. Operator Brenda Tobin is banking on the interest in cannabis to spark sales of ancillary products. As she told writer Donalee Moulton in this issue, profit for marijuana products is limited by the government to an eight per cent markup. “You have to sell $250,000 to make $20,000. There’s not big money in it,” she said. But she

What about the big convenience chains like Couche-Tard? The 10,000-strong North American heavyweight, which already does a thriving business in many locations in beer and wine, would seem a logical venue for cannabis. But it appears the company is taking a more cautious approach to recreational marijuana. Chairman and founder Alain Bouchard in a recent interview said staff are not completely sold on selling this new product, many out of fear of how customers may act in their stores. As the stewards of selling age-restricted products, like cigarettes, c-stores seem logical purveyors of pot...if they want to be. Time will tell.

Jane Auster, Editor

LICENSING AND REPRINTS Please contact Wright’s Media | ensembleiq@wrightsmedia.com 1-877-652-5295 CONVENIENCE STORE NEWS CANADA / OCTANE is published 6 times a year by EnsembleIQ. CONVENIENCE STORE NEWS CANADA / OCTANE is circulated to managers, buyers and professionals working in Canada’s convenience, gas and wash channel. Please direct inquiries to the editorial offices. Contributions of articles, photographs and industry information are welcome, but cannot be acknowledged or returned. ©2018 All rights reserved. No part of this publication may be reproduced in any form, including photocopying and electronic retrieval/retransmission, without the permission of the publisher.

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November / December 2018

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THE BUZZ CROSS-CANADA ROUND-UP

People, places, news and events

Smoke-free legislation status quo Full Circle Alimentation Couche-Tard is rebranding 36 of its CST sites to Irving Oil Ltd.’s Circle K. As part of the deal, the multinational c-store operator is selling 13 CST retail sites to Irving, nine in Nova Scotia and the remainder throughout Atlantic Canada. Hundreds of Mac’s Convenience Stores throughout Western Canada will also be rebranded as Circle K by the end of this year. Alimentation Couche-Tard announced in 2015 that it would be retiring the Mac's brand.

No butts about it Halifax wants residents to butt out. The city has become one of the first in the country to implement a sweeping ban on smoking on municipal property, including sidewalks. According to city officials, the new regulation was prompted in large part by the legalization of cannabis. Smokers who ignore the prohibition will face fines ranging from $25 to $2,000.

Tougher new smoking legislation has been put on the back burner by Ontario’s new premier, Doug Ford. The Smoke-Free Ontario Act was scheduled to be updated this past summer to include new rules for the sale, display, and promotion of vaping products. As of now, however, the current rules remain in force. All convenience stores in Ontario can display vape products, but they must ensure purchasers are at least 19 years old.

Plainly speaking On the fifth anniversary of the introduction of plain packaging of tobacco products in Australia, Canadian retailers are raising alarm over the policy’s negative impact on small business retailers in that country, prompting the Canadian Convenience Stores Association to call on the federal government to put the brakes on bringing similar rules to Canada. "Down Under they assumed that plain packaging of tobacco products would discourage smoking,” says CCSA President Satinder Chera. “Instead, the overwhelming evidence out of Australia shows the opposite, including a big uptick in the illegal tobacco market."

| November / December 2018

C-stores to sell cannabis C-stores are stepping up to sell cannabis. In jurisdictions allowing for the private sale of cannabis, successful retailers often include convenience stores. Of the 24 retailers selected to qualify for cannabis sales in Newfoundland and Labrador, one is a convenience store in Labrador City. In Calgary, a Co-op gas-bar has been given the green light.

Ontario retailers can sell cannabis Ontario’s online retail channel for cannabis will be getting some company. The government has announced that a private retail model will be in place by April 1, 2019. "The government of Ontario will not be in the business of running physical cannabis stores," says Minister of Finance Vic Fedeli. "Instead, we will work with private sector businesses to build a safe, reliable retail system that will divert sales away from the illegal market." Along with the new sales opportunity comes a zero-tolerance policy, including severely escalating fines, for any retailer who operates in the illicit markets.

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Charging ahead Canadaâ&#x20AC;&#x2122;s convenience store retailers are applauding federal Finance Minister Bill Morneauâ&#x20AC;&#x2122;s announcement that the government has helped secure new, separate and voluntary commitments from three credit card companies that will lead to lower costs for small- and medium-sized businesses. Visa and Mastercard have promised to reduce domestic consumer interchange fees to an annual average effective rate of 1.40 per cent for a period of five years; narrow the range of interchange rates charged to businesses; and require annual verification by an independent third party. The reduction in interchange fees is expected to save businesses in Canada $250 million per year, based on credit card sales of roughly $250 billion per year.

Contraband campaign The Ontario Convenience Stores Association has joined forces with Crime Stoppers to fight contraband tobacco. The dynamic new duo hopes that by spreading awareness, opportunities will be limited for organized crime to profit from the illegal tobacco market. According to OCSA CEO Dave Bryans, contraband tobacco has reached epidemic proportions. Thirty-seven per cent of all tobacco is now illegal. In areas like northern Ontario, this number often exceeds 65 per cent.

Thank you to firstÂ responders Three gas bars in Lloydminster, AB, are showing their gratitude to first respond-

ers in a quintessentially Canadian way. The Cup of Caring program offers first responders, including police officers and paramedics, a free cuppa java and heartfelt thank you.

Save the dates February 12-14, 2019 | Miami Beach, FL NACS Leadership Forum https://www.convenience.org/ events/Leadership/forum March 5-6, 2019 | Toronto, ON Convenience U CARWACS Show http://toronto.convenienceu.ca/

November / December 2018

money matters

by Mike Jaczko and Max Beairsto

Watch those automatic

renewal contracts! Convenience retailers invariably enter into a variety of agreements as part of the normal course of business. Unfortunately, we see many owners who have not read their contracts before they sign them. This is always a bad idea because what you don’t know can hurt you! In some cases, you may hear an agreement referred to as “standard form,” implying that it contains no provisions which may be prejudicial to you. All agreements you sign create rights in your favour and obligations you must fulfill – that is equally true for “standard form” contracts. Convenience retail owners owe it to themselves to understand fully the benefits and rights as well as the costs and obligations associated with the contracts they sign. The term or duration of your contracts warrants attention. The term of your contract is usually quite clearly stated. However, many contracts contain renewal provisions. A renewal can be: (i) automatic, where the term is automatically extended unless one of the parties advises the other that the contract will terminate at the end of the current term, or (ii) optional, where one party has the ability, at his or her option, to trigger a renewal term by giving notice. Failure to understand how a renewal works for a particular contract can lead to unintended consequences. Automatic renewals are often seen in equipment lease and banner agreements. In today’s convenience retail business environment, you could lose the ability to negotiate a fresh agreement at the end of the term because the agreement has auto-

matically renewed. In the event that the agreement is automatically renewed for a further term, you may miss the opportunity to renegotiate a banner agreement, or even walk away. Some banner agreements permit you to terminate the banner agreement on relatively short notice, which can mitigate the impact of an automatic renewal. Optional renewals are most often seen in occupancy leases. Rent for the renewal term is sometimes specified or can be subject to negotiation (failing agreement, the rent is often determined by arbitration). If the tenant fails to properly trigger the renewal, the landlord is free

2019

2018

to set the rent without regard to any specified renewal rent or the threat of an arbitrator imposing rent. In such circumstances, the convenience retailer tenant may have little or reduced negotiating power to strike a fair deal, or, if the lease specifies a favourable rental rate for the renewal period, the tenant may miss that opportunity. In either case, recognition of the notice periods involved and taking

| November / December 2018

appropriate action within those notice periods are the key to ensuring that you position your c-store business to its best advantage. Owners should review their contracts to understand the renewal mechanisms, think about what the best course of action will be – taking into account their circumstances – and create a reminder system to afford ample warning of impending notification to ensure they are not hit by a failure to comply with the requirements of the contracts. Retaining knowledgeable legal counsel with experience in the convenience retail industry is a must! ◗

2017

2016

Mike Jaczko is a portfolio manager and partner of KJ Harrison, a Toronto-based private investment management firm serving individuals and families across Canada. For more information, email:mjaczko@kjharrison.com. Max Beairsto, MBA, CVA is a certified valuation analyst and business intermediary with Enterprise Valuators, an Edmonton-based valuation and business sales advisory firm. For more information, email: max@enterprisevaluators.com

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QUICK Bites

by Darren Climans

Creating a convenience

caffeine buzz Whether it's hot, cold, cold-brewed, espresso or Americano, coffee continues to create a buzz. There is much debate and conjecture about the origins of what we now know as coffee. The word "coffee" may come from the Arabic word Qahwah, meaning “that which stimulates and keeps high.”

had multiple unexpected desirous effects – increased mental acuity, physical stimulation, and appetite suppression. No surprise that coffee was quickly embraced as the perfect breakfast beverage.

On a per capita consumption basis, Canada ranks in the top 10 worldwide (Exhibit 3). And, most often, the channel of choice for the more than $6B coffee market is Away-From-Home (Exhibit 1).

23%

Coffee’s commercial launch occured in Yemen in the 14th century. The first scaled exports of coffee can be traced to the Port of Mocha, in Yemen.

The opportunity is great. But so is the competition. Maclean’s Coffee Ranker is a tool drawing on the coffee chain preferences of more than 1,500 Canadians. As of the end of 2017, the results showed that several players had already supplanted Tim Hortons as Canada’s café of choice. One convenience chain – T Eleven – appears in the top 15, showing that c-stores can fight and win in this space.

Grocery / Retail

77%

In the 17th century, coffee had its Google moment. The Dutch East Indian Company took steps to cultivate coffee in the colonies. The other European powers followed suit, as coffee plantations appeared in the West Indies, South America, and around the globe.

Food Service

Increased supply led to lower prices for consumers, and the democratization of coffee – it became a beverage for all people.

Exhibit 1 Coffee Consumption Home vs. AFH Coffee Sales in Canada by Channel (2017)

Convenience + Coffee is a winning combination

Source: Coffee-in-Canada Facts, Canadian Coffee Association website

Upon discovery, coffee was received as a miraculous concoction. Its first consumers found that an infusion extracted from seeds or fruits of the coffee plant

Canadians reach for coffee more often than any other beverage. Coffee is the number one beverage in Canada, and not by a small margin. According to the Coffee Association of Canada, over 70% of adults over the age of 18 have coffee as their beverage of choice (Exhibit 2).

Where the market is going The Silver Chef: Canada’s State of the Coffee Industry 2017 extols the view that the future of the coffee market is in premiumization of the product and the overall coffee experience. This trend is, largely, being driven by younger consumers whose values and tastes (Exhibit 5) are reflected in their purchase decisions. Canada’s Food Price Report 2018, prepared by Dalhousie University and University of Guelph, notes that competition for consumers’ food and beverage dollars is heating up. As the food market consolidates, and as channel disrupters

Exhibit 2 | Coffee Consumption – Beverages of Choice | Percent Canadians aged 18-79 drinking yesterday

70% 67% 48% 44% 43% 43% 32% 29%

Coffee

Tap Water

Tea

Bottled Water

Alcohol

Milk/Milk Beverages

Juice

Pop

Sports Drinks

Energy Drinks

Source: Coffee & Tea Association website

| November / December 2018

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Exhibit 3 | Coffee Consumption World's 20 biggest coffee drinkers

Rank

continue to shake up the space, you’ll be hearing more about the “grocerant,” a word combining “grocery” and “restaurant.” Grocerants generated 2.4 billion new visits and over $10 billion U.S. in sales in 2016 – game-changing numbers. In Canada, the numbers will be driven by the same fundamental consumer demand for portability and convenience – increasingly offering consumers hybrid QSR and retail options under one roof, for everything from ready-made meals to gourmet coffee. Between traditional coffee players raising their game, and these new competitors poaching visits and purchase dollars, what has the impact been on coffee purchases in the convenience channel? The data tell a powerful story: • Market research provider, Euromonitor International, indicates that total coffee volume sales in Canada in Convenience & Gas (C&G) between 2012-2017 fell -18%. • According to Ipsos FIVE/FSM (Foodservice Monitor), a comprehensive ongoing food and beverage syndicated tracking program, C&G Coffee Occasions are flat in year-over-year tracking while Dollars have increased (+19%).

• Ipsos Foodservice Monitor reports that consumption rates of Specialty Coffee are increasing for both At-Home and Away-from-Home options.

Top tips to up your java savvy How can you deliver a jolt to your coffee program and help make your c-store the coffee stop of choice for busy shoppers? • Invest in a good coffee program. Even in you don't co-brand with a popular chain, you can replicate the coffee experience with equipment and variety. • Accessorize. Make sure you upsell other categories, like fresh pastries, to complete the experience. • Sweat the small stuff. Your customers expect a clean, appetizing environment whenever and wherever food is involved. ◗ ◗ Darren Climans is a foodservice insights professional with close to 20 years' experience partnering with broadline distributors, CPG suppliers, and foodservice operators. His practice is to understand issue-based decisions by taking a data-driven approach to strategic decision making.

Kg of Coffee per capita, per year

Country

Finland

Norway

9.9

Iceland

Denmark

8.7

Netherlands

8.4

Sweden

8.2

Switzerland

7.9

Belgium

6.8

Luxembourg

6.5

Canada

6.2

Bosnia and Herzegovina

6.1

Austria

5.9

Italy

5.9

Slovenia

5.8

Brazil

5.5

Germany

5.5

Greece

5.4

France

5.1

Croatia

4.9

Cyprus

4.8 Source: Telegraph.co.uk, October 2017

Exhibit 5 | Coffee Trends

Premiumization

• Espresso-based beverages • Iced coffee • Frozen specialty coffee • Cold-brew coffee • Single-origin coffee • Story-based branding • Alternative milk options

Fairtrade

• Estimated retail value of Fairtrade products sold in Canada reached $456 million in 2017, an increase of 16% over 2016 • Fairtrade as a category is growing much faster than the rest of retail, which saw a 2.7% increase in the food store segment in 2017, according to Statistics Canada • Fairtrade coffee category grew +24% year-over-year in 2017

Customization

• Driven by Millennial customers - Flavours - Made-to-order - Barista-made beverages

Source: Fairtrade Canada Annual Report 2017, Silver Chef – Canada’s State of the Coffee Industry 2017

November / December 2018

| 11

top ops

by Gerry Spitzner

How to play the

numbers game Two chronic afflictions can kill your c-store business – too much inventory and high overhead. If they get out of control, either one can ruin your business. With today's affordable computerized business systems, there's no excuse for losing control. However, simply implementing the systems is not enough. You must take the time to do the maintenance, study the numbers, then put words to the numbers and take decisive action.

Inventory – your main source of revenue One of the most important aspects of every item-based retail business is the inventory. It’s your main source of revenue, so it’s crucial to make smart decisions about how much inventory you have, how much you should store, and how much to reorder. As much of a problem as too much inventory is too little. Not having enough inventory causes image issues as well as lost sales. Both have a profound effect on the consumer experience. One way to ensure you always have a good balance is using software specifically designed to manage item-based businesses. For the software to generate the right amount of replenishment inventory, you must do systematic maintenance of your computerized inventory management system. Conduct regular SKU cycle counts to keep your POS inventory management system up to date with the correct onhand inventory and make adjustments to minimum or maximum inventory levels, along with ensuring accurate lead times. If not maintained, your system can get out of whack very quickly and result in your replenishment system’s suggesting too much, too little, or no inventory at all. The value and quality of your product decrease the longer you keep it in stock. Your priority has to be to sell your inventory after it’s received.

Controllable versus uncontrollable expenses There are two main types of overhead expenses in your c-store – controllable and uncontrollable. Knowing how to effectively manage each is key to profitability. There are many tools you can employ to help control expenses, for example, a good store policy manual describing lighting and temperature settings for winter and summer. Even something as simple as replacing older light bulbs and ballasts with newer, more efficient models can help control expenses. Most systems provide exception reports that highlight variances to plan and compare year over year. Carrying excess inventory has significant costs. One of the highest for many companies is financing the purchase and holding of inventory. Also, the more inventory you hold, the more you have to spend on labour to manage it, space to hold it, and in some cases, insurance to protect against its loss or damage. Physically counting and monitoring the levels of inventory you hold also takes time and incurs costs.

Don't "cut" your way to profitability When a c-store gets into trouble financially, often the owners try to "cut" their way to profitability by reducing expenses or controlling costs to achieve a profit. The trouble with this is that the biggest expenses are usually not controllable (rent, salaries), therefore the expenses being cut (employee hours or benefits) directly impact the customer experience and

| November / December 2018

inventory system maintenance, creating a cycle of decline. Remember, it is not the P&L (profit & loss statement) at the end of the month that matters, it is the cash flow you have during the month.

Convenience retail is a cashflow management business You have to become an expert at managing cash flow. This is done by balancing your approach to expenses and inventory. First, make sure you aren’t tying up cash flow with unchecked, escalating controllable overhead expenses. Second, recognize that the more inventory you have on hand, the greater the amount of the business’s capital that’s tied up. You risk slowing down your cash flow if either isn’t managed. Very few of us love spending time on the “numbers,” but if we don’t understand our numbers…we don’t understand our business. Don’t let too much inventory or high overheads “kill” you. ◗ Gerry Spitzner helps retail companies and individuals develop winning marketplace strategies and build clients for life. To learn more about his approach, contact him at retailsos@ gmail.com

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2019

Is the year convenience stores get

cannabis?

healthy?

Or just high on

Fact: retail is changing dramatically, requiring operators to be nimbler than they've ever been. Are convenience stores up to the challenge? What's the formula for success? Text by Will Ashworth 14

| November / December 2018

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Does health = wealth? People all over are trying to live healthier lives, but that's not always easy when you’re on the go, 24/7. As we look to the year ahead, it’s easy to suggest that healthy alternatives will play a major role in the success of convenience stores coast to coast in 2019. Witness the dramatic rise of non-meat lifestyles. How can you tell the vegetarian and vegan lifestyle has gone mainstream? Here’s a good indicator: A&W’s Beyond Meat meat-free burger sold out by mid-August after just six weeks in the Canadian market. "The shortage of our Beyond Meat Burger was due to its immense popularity,” said A&W CEO Susan Senecal in a September email to the Vancouver Courier. “We are ecstatic that Canadians love the burger as much as we do and are thrilled it will be back for good.” The desire for healthier alternatives is being driven to a great extent by the burgeoning Millennials and the group just behind them, the Gen Zers.

What do Millennials and Gen Zers want? These two groups account for 64% of the world’s population. In Canada alone, says Statistics Canada, the Millennials represent 27.1% of the population, or 10.1 million people. You win them over and the world is your oyster. Easier said than done. Millennials are especially difficult to pin down because they have very high expectations. Ottawa-based Millennial expert, David Coletto, CEO of Abacus Data and himself a Millennial, is in the business of pinpointing what motivates younger consumers. “I’ve been saying to the convenience store audience for a while that tobacco, gas and even lottery-ticket demand is on the decline,” Coletto says. “Foot traffic is slowing. So many categories are reduced.” What Millennials want from convenience stores is a group of products that you can’t get elsewhere right away. Consumers ask themselves, “Why should I step in your store?”

Coletto believes successful convenience stores deliver a differentiated offering from other food and beverage retailers such as grocery stores, in that they are often open 24 hours, setting themselves apart by providing an on-demand, customized shopping experience.

Transforming business Across the retail landscape, whether you run a convenience store or some other type of retail operation, digital innovations such as mobile ordering are taking hold. Starbucks’ U.S. stores generate 13% of their transactions from mobile ordering, and its usage is accelerating; mobile ordering has become a key growth driver for the company. 2019 will be a year of trials and tribulation for convenience stores as they find their way in a grab-and-go, on-demand world. Technology is a big part of the innovation taking place, but ultimately it is the products and services available within those four walls that will drive sales higher.

dsr n e r t top n you

po to keer screen in rada

9 1 0 2

1. Kombucha, coffee, and energy drinks Convenience store customers are looking for products that are both convenient and provide some functional benefit. Three that will continue to see growth in 2019 are ready-to-drink coffee, Kombucha, and sports and energy drinks. “In convenience stores there has been an expansion of shelf space devoted to RTD coffee recently,” said Matthew Barry, senior beverages analyst at Euromonitor International. “One big cause has been the popularity of cold brews and the other has been major investment from the big players who see a great deal of potential in this category.” November / December 2018

| 15

2. Healthy prepared meals

4. Automated convenience stores

Although people are pressed for time, convenience store customers will continue to seek out healthier alternatives to hot dogs and nachos.

Amazon Go will continue to open automated, cashierless convenience stores outside its home market of Seattle. The use of technology such as scanners, cameras, and a checkout app allows customers to get in and get out without waiting in line.

“As consumers have reported feeling more pressed for time in recent years, eating on-the-go has increased in popularity,” Bob Hoyler, Euromonitor research analyst, said in an email. “As a result, convenience stores that boost their assortment of hot and prepared food options would be wellplaced to capitalize on this trend.”

“The high cost of living in major cities combined with the high cost of rent has made it necessary for convenience store operators to reduce staff counts [to make the economics work],” said Retail Insider editor Craig Patterson. I’m not sure we’ll see automated convenience stores here in Canada in 2019, but it’s definitely a trend to follow in the year ahead.

3. Couche-Tard on the acquisition trail Alimentation Couche-Tard management has said it is building a management team in Asia to grow there. While U.S. acquisitions could happen in 2019, selling prices in that country are high. Here in Canada, look for the continued rebranding of stores as Circle Ks. "I'd say that based on public management commentary, they're currently hunting for assets in Asia," Robin Speziale, the author of the National Bestseller, Market Masters, said in an email. "However, what I'm mostly concerned about is management's vision to adapt to, and grow along with disruption, namely electric and self-driving vehicles. Transportation can impact consumer behaviour with traffic to their gas stations. Further, our increasingly 'on-demand' economy means more consumers buy online and have things delivered to them. We're seeing this with fast food (e.g. Uber Eats). And we might see this with small purchases too, like chocolate bars, and drinks soon.”

6. Cannabis retail Legalized cannabis is upon us creating a feeding frenzy in provinces like Ontario where the provincial government reversed its plan to sell marijuana in government-run stores and is instead moving to a private retail model. That could be good news for convenience-store operators like Alimentation Couche-Tard, which has a large number of Ontario locations to service its customers.

5. Next-generation vending machines Another trend picking up steam south of the border is nextgeneration vending machines. Two of the more exciting offerings: PharmaBox, an automated vending machine that holds 120 pharmacy over-the-counter pharmacy products, and Applestone Meat Co., a vending machine offering fresh cuts of meat. Open 24/7, customers craving a little homemade BBQ now have a middle-of-the-night option available to them. "We’re not in the 1950s anymore, where everyone works 9 to 5 and eats at the same time every night," Applestone founder Joshua Applestone recently told Bloomberg.

“We have the ability to sell this product while meeting all government requirements (and) we can train our staff on verifying the identity of all consumers, regardless of their age,” Couche-Tard founder and Executive Chairman Alain Bouchard said at the company’s 2017 annual meeting. The only problem for convenience stores in Ontario is whether the government will allow cannabis stores-withina-store or insist they be entirely separate. Either way, 2019 is going to be the year cannabis retail comes alive.

Tobacco advertising is not available in the digital issue

Labrador c-store offers the unusual: confectionery, cheesecake...

cannabisâ&#x20AC;&#x2030;? Text by Donalee Moulton | Photography by Larry Jenkins

renda and Trevor Tobin prefer the path less travelled. While the two stores they co-own in Labrador City are well stocked with products customers expect – beer, cigarettes and lottery tickets – they also offer up extras that get customers talking and keep them coming back – everything from classic confectionery to cheesecake to cannabis.

“We like to carry products you can’t get anywhere else in town, and we go above and beyond to get them,” says Brenda Tobin, who co-owns Tobin’s Convenience and Tobin’s Mini Mart with her son Trevor and their respective spouses Ed and Krissy. “We’re very busy,” she adds, “because we carry everything from a toothpick to a condom.” The pace is likely to become even more hectic as the c-store owners move full throttle into selling cannabis. Tobin’s is the only location in Labrador City where pot can be legally purchased at the moment with the possibility of another location coming late 2018 in Goose Bay – and the only store in Labrador West to be granted a licence.

Steve Howell, manager, Brenda Tobin and Trevor Tobin, owners

The opportunity to be among the first retailers to sell cannabis was too good to pass up, says Tobin, but getting the government’s seal of approval involved a lot of hard work and long hours. “We sat down night after night after night to prepare the proposal.” The new cannabis outlet is attached to, but physically separate from Tobin’s Mini Mart, with its own entrance, as required until the provincial licensing regulations, says Tobin. The c-store operators have received four days of training and instruction from Cannabis Newfoundland and Labrador that covered everything from lighting and security to sales. Profit for the marijuana products is limited by the government to an eight per cent markup. “You have to sell $250,000 to make $20,000. There’s not big money in it,” notes Tobin. They are hoping, however, there will be larger margins in sales of cannabis-related merchandise such as bongs and pipes.

November / December 2018

| 19

Meeting customers’ needs requires anticipating those needs. Tobin’s, for example, is the only location in Labrador with a Bitcoin machine. At present, customers can buy the cryptocurrency at the store. “Eventually, we hope to have a machine where you can sell Bitcoin or buy a product with the currency,” says Tobin.

Going the extra mile for customers Tobin's has a history of providing the unusual when customers request it. Brenda points to the store’s selection of retro candy, a customer favourite. For those with a heartier appetite, Tobin’s has a kitchen onsite that dishes up homemade pizza and submarine sandwiches. They even deliver. A baker prepares cheesecakes, fish cakes, cookies, and mouth-watering pies. For Thanksgiving 2017 alone, 51 homemade pies were whisked off the shelf. If customers have a special item they’d like to see in the store, every effort is made to acquire it. Recently, for instance, a customer requested Blue Raspberry Crush. Now the c-store owners have 24 cases on hand.

Snapshot Opened: The Tobins purchased Tobin’s Convenience in February 2015, spent three months renovating the location for a grand opening in May. December 2017 they purchased a second c-store and renamed it Tobin’s Mini Mart. This year they opened High North, Labrador West's only private retail outlet for cannabis.

Location: Labrador City, located in western Labrador near the Quebec border. Population: 8,622 Eclectic items: Everything from home-cooked panzerotti to Spiderman lunchboxes to hand-crafted mailboxes made by Ed.

Giving back: Tobin’s is part of the fabric of life in Labrador City. On Canada

Day, staff fired up the barbecue and served up homemade burgers to celebrate with the community. This is also something staff have done when the power has gone out in town

While the product lines may change, one thing at both Tobin’s c-stores remains constant: fast, friendly customer service. Respecting and relating to customers is a staff requirement, says Tobin. “We greet people as soon as they come in the door.” ◗

Cannabis store sign was designed by Krissy, Trevor's wife

Tammy Woodford, cook, Dreena Hunter, cashier, Brenda and Trevor.

Tobin’s Top Tips Treat customers like family. Making customers feel welcome and valued is not just a nice thing to do, when it’s

genuine, it’s smart business. If a customer needs tea bags, for example, and Tobin’s is waiting for its next shipment, Brenda Tobin will walk back to the store kitchen, grab a few, put them in a baggie and hand them to the customer. No charge.

Respect your staff. Employees are the backbone and the face of a store. Treat them well, says Tobin. Their c-stores, for example, offer staff the option of full benefits including life and health insurance.

| November / December 2018

CCentral.ca

Information for tobacco retailers and manufacturers Important changes resulting from the Tobacco and Vaping Products Act Effective November 19, 2018, the Tobacco and Vaping Products Act will prohibit the manufacture and sale of ALL tobacco products containing:

• menthol (including l-menthol) • menthone (including l-menthone) As of Nov 19, this means:

• Manufacturers cannot use menthol and menthone in making any tobacco product; and • Retailers and manufacturers must stop selling any tobacco product with these additives. For more information on the Act and this amendment visit canada.ca/tobacco or call 1-866-318-1116 Please note that several provinces also restrict flavoured tobacco products. Information about provincial laws may be obtained by contacting the relevant jurisdiction directly. The information contained in this document is not intended to substitute for, supersede, or limit the requirements under the Tobacco and Vaping Products Act. In case of any discrepancy between this notice and the amended Act, the Act will supersede the notice.

One-stop shopping at its finest in

Trois-RiviĂ¨res Photography 22 |Text by Mark |Cardwell November|/ December 2018 by Chantale Lecours

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Ask anyone in Trois-Rivières where to find the most interesting selection of craft beers, and one name comes up. But it’s not just the award-winning selection of Quebec craft beers, the more than 25 years of service, or even the panoply of specialty food items and instore services that owner Julie Lemieux credits most for making her dépanneur, Marché du Boisé, such a popular stop in Trois-Rivières. It’s the good vibe that people get when they walk through the front door. “Whether it’s customers or employees, everyone likes to be treated with kindness and respect,” says Lemieux, the second-generation owner of Marché du Boisé. The store notably carries 1,330 Quebec-made craft beers – the second-most of any store in the province – earning industry accolades and a five-star rating on social media from beer aficionados. “I often hear from people that they like to shop or work here because of the way they’re treated.” It’s a lesson Lemieux learned early in life working alongside her parents, Diane Boivert and Jeannot Lemieux. The couple owned and operated a succession of independent and chain-affiliated c-stores in different Quebec cities, including Hull, Longueuil and Trois-Rivières. Julie Lemieux, owner and Jeannot Lemieux, founder and ex-owner

Julie was 8 when her parents bought the latter store in an Irving-owned building with gas station and car wash next to the highway that links Trois-Rivières

with Montreal, a 90-minute drive west along the north shore of the St. Lawrence River. She started working there at age 12 and continued throughout high school. “I did it all, from pumping gas to doing cash and being a clerk,” recalled Lemieux, now 39. “I loved it because you get to know everyone.”

Something for everyone In 1998, when Lemieux left to study business in Montreal, her parents gave up the Irving location and bought an independent store with an Ultramar gas station in a fast-growing yet thickly-wooded residential area north of the city. In addition to regular c-store fare, Marché du Boisé offers a variety of specialty items like fresh-ground coffee, high-end chocolates, homemade bread and beans, an eye-opening, giant self-serve candies counter and slush and granita machines. It also provides a wide range of public and private services ranging from a Canada Post counter and hunting and fishing permits to passes for city buses and nearby snowmobile and all-terrain vehicle trails, dry cleaning, a bank machine, faxes, photocopies and camping-related supplies and equipment. It really is a one-stop shop for the many loyal customers. But it is the courtesy of the store’s staff and the stellar collection of Quebec craft beers that have earned it regional

Snapshot History: More than 25 years as Marché du Boisé and now a second-generation business run by Julie Lemieux and founded by her parents. Top bragging right: 1,330 Quebec-made craft beers. Services and products: Everything from hunting and fishing permits to coffee counter and cappucino bar serving Brûlerie Pierre Allard coffee, plus traditional dépanneur items. Number of employees: 14 Marché du boisé, 7055, Boul. des Forges, Trois-Rivières, Quebec G8Y 1Y7 www.marcheduboise.com facebook.com/marche.du.boise/ Julie Lemieux, Marilie Dufour, Megan Raymond, Érika Bergeron, Jean-Michel Aubin and Jeannot Lemieux.

renown and online praise. “The best store you could want,” reads one recent review on the store’s Facebook page. “An incredible sense of customer service (and) exceptional beer selection.”

Convenience retail in the blood After returning home and working six years as a sales rep for Canadian food giant Saputo in the surrounding Mauricie region, Lemieux spent five years as manager of her parents' store to learn the business and demonstrate her desire to buy it. In June, 2014, she finally made the store her own.

“I always saw the ability to own the store in Julie but I never said anything because I didn’t want to influence her,” said Jeannot Lemieux, a native of Quebec’s rugged Abitibi region, who realized a childhood dream by buying his first convenience store in Hull in his 20s. “I wanted her to get hooked on the business on her own and she did.” Though she credits her parents for building the business, Julie Lemieux has not shied away from making her own mark on the operation. As a young mother of two young girls, she notably enacted an in-house rule in 2015 barring the sale of energy drinks to kids under 16. She also intro-

instagram.com/marcheduboise/

duced work uniforms emblazoned with a new ‘MB’ logo and made decorative and strategic changes, such as moving chips away from the beer fridges and close to the checkout counter. She also uses social media to promote specials and in-store contests and events like beer tastings, and holds annual events like Christmas and summer pool parties for the store’s 14 employees. “Creating close personal relationships with people is one of the things I like most about this business,” said Lemieux. “But it is stressful being in charge all the time. You have to learn to relax and enjoy the ride.” ◗

Julie Lemieux's top tips

1 2 3 Never rest on your laurels

"Never stop looking around for new ideas, products and services and don’t be afraid to innovate and try to improve things that are working well."

Work on your customer service

"Always smile and say hi to everyone who walks through the door, both customers and employees. Nobody likes to be served by or work with a sourpuss."

| November / December 2018

Learn to let go "Mental health is extremely important. Don’t let your problems and preoccupations eat you alive. Don’t forget you have a life outside of the business. Enjoy it!"

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SNAPSHOT

by Isabel Morales

Millennials offer up opportunity for convenience retailers Millennials (individuals born between 1980 and 2000, or those who are currently between the ages of 18 and 38 years old), in Canada are mighty in size, but data suggest they’re spending less than their size suggests they should. According to Statistics Canada, Millennials account for 10.1 million consumers across Canada, representing 27.5% of the total population. Despite the big numbers, however, this generation accounts for just 12% ($13.2 billion) of the country’s fast-moving consumer goods (FMCG) spending. The upside for manufacturers and retailers, however, is that Millennials lead all generations in dollar spend per trip. So why are they shopping less? Partly because of their increased trips to restaurants, as Millennials led other age cohorts in trips per capita to restaurants in 2017. Canada now has an abundance of restaurant options with eclectic cuisines, which makes dining out a desirable and easy alternative to cooking at home. The news isn’t all bad, however. Even though Millennials make fewer trips than other shoppers, they spend more per trip than any other generation. Millennials spend $55.45 per trip, up $2.11 from last year, and more than $7 above the national average. In addition to shopping trip differences, Millennials shop in different stores and tend to prefer dollar, drug and convenience stores more than the average shopper. In fact, Millennials are 103% more likely to shop in the convenience channel than the average Canadian. But as Millennials shop less, manufacturers and retailers need to work to pull them back into the store. One strategy involves identifying what Millennials are seeking outside the store and finding ways to meet those desires in store. For example, by offering ready-to-go meal kits and a variety of deli-prepared foods from different cultures in store, convenience retailers can provide a new shopping experience that encourages consumers to spend on items they might

otherwise purchase at other out-of-home channels, like restaurants, in a quick and easy channel. Providing a full-service offering with a great experience to a customer within a small store format can be challenging. First, small format stores should continue to defend the areas that differentiate them from large format stores – their convenient location, customer service and the quality and range of foods to ‘eat now’. Raising the bar on areas like offering more of a range to meet their customers’ needs, high quality fresh food, fast checkouts and ease to shop quickly are also ways to compete more closely with large format stores. With dwindling time, and the increasing interest in health and wellness, convenience stores are well positioned to empower consumers to become their perceived selves and provide convenient, healthy options. By focusing on the needs of the convenience consumer, while staying true to the core offering of the channel, manufacturers and retailers in the convenience channel can not only maintain growth but flourish at a time of market disruption.

| November / December 2018

The convenience channel is also well positioned to meet the needs of consumers looking to top up quickly. Convenience stores therefore need to focus on the reasons that shoppers come into their stores for these trips. By honing their offering to become the obvious choice every time someone needs milk, their morning coffee or a great snack for the road, convenience stores will win the trip over other channels. As the Canadian convenience retail landscape evolves, the road is filled with new and unique opportunities to align with consumers' growing interest in quick trips and new product offerings. Convenience retailers that provide consumers with a variety of high-quality, convenient prepared foods will help ensure that consumer dollars, and especially the all-important Millennial dollar, stay in the c-store. Isabel Morales is the manager, consumer insights for Nielsen Canada.

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| November / December 2018

West

Quebec

Coldstar Solutions Inc. - BC J & F Distributors Ltd. - BC Morton Clarke & Co. Ltd. - BC Pratts - AB/SK/MB Shoppers Wholesale Food Co. - BC Wallace & Carey Inc. - BC/AB/SK/MB

Beaudry & Cadrin Inc. Ben Deshaies Inc. Consultants de L’Arctique Distribution Regitan F. Charest Ltée. Roland et Frères Ltée.

Ontario

Atlantic

Beech Brothers Ltd. Campbellford Wholesale Co. Ltd. Courtney’s Distributing Inc. Falls Wholesale Ltd. Farquhar Massey Wholesale Ltd. Fortier Beverages Ltd. Hyde’s Distribution J.N. Webb & Sons Ltd. Loudon Bros. Ltd. Ritchie’s Wholesale Ltd. Wallace & Carey Inc.

Brown Derby Wholesale Ltd. - NL Capital Foodservice Ltd. - NB Carol-Wabush Distributing - NL C.L. Comeau & Cie Ltée. - NB E.L. Bugden Ltd. - NL F.J. Wadden & Sons Ltd. - NL Goulding’s Wholesale Ltd. - NL J.B. Hand & Sons Ltd. - NL Kays Wholesale Inc. - PEI Nor-Lab Ltd. - NL

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category check

by Talbot Boggs

Sniffle season is here

Become the destination for your cough and cold customers Canadian consumers increasingly are using their local convenience store as a destination to pick up their favourite brand of cough and cold medication, throat lozenges and sprays. Figures from Nielsen Canada show that the sale of throat lozenges, cough drops, cold and cough remedies and throat sprays amounted to $19,015,898 for the 52 weeks ending May 26, 2018. Sales of throat lozenges were $16,245,000, cough remedies rose three per cent to $957,184 during the same period, cold remedies six per cent to $1,799,733 and throat sprays 39 per cent to $13,931. “Customers looking to clear up nasal congestions or combat a cold truly appreciate the ease of purchasing relief from their corner store,” says Roberta Dalton, sales and marketing coordinator with TFB & Associates. “While the growth of cough drops in the Convenience and Gas channel is smaller than growth in the Grocery, Drug and Mass Merchandise channel, it is in fact larger than the General Merchandise and Wholesale Club channel, which declined one per cent versus a year ago.”1 The cough segment is experiencing consistent and robust year-over-year growth. “We are excited about the potential for growth of the cough drop category,” says Warren Crowder, president and country manager of Ricola Canada. “People naturally use the item for many purposes in addition to relieving their cough and cold systems – things like breath freshening, allergy symptom relief, voice care and other reasons. All of these are areas we

COUGH and COLD TIPS

ness levels in Canada were unprecedented, up 9.4 per cent from the previous year, with reported symptoms for cough up 6.1 per cent and sore throats up 21 per cent2.

f Stock popular brands and flavour selections.

“This trend will continue where sickness levels are up and the duration of sickness is longer,” Ho says. “Retailers should ensure products in this segment have a front-of-store presence because consumers will be looking for them during their visit. In the height of the season also offer larger formats for cough solutions.”

f Offer larger formats for solutions in the height of sickness season between September and March. f Make sure your product assortment and stock levels are in line with the season. f Create solutions to help customers treat their cough and cold symptoms – and boost sales in the process. plan to investigate in the future to unlock incremental growth.” Halls is seen as the leading brand in the cough drop market in the convenience and gas channel followed by Fishermen’s Friend lozenges, with cherry and honey-lemon standing out as the key popular flavours in both brands. “With cough and sore throat as well as vitamin C supplement solution for kids, Halls’ Kids Pops, launched in 2017, enabled the Halls brand to successfully enter the pediatric category,” says Echo Ho, HALLS Brand Equity. Even with Halls’ position as market leader, growth in this segment is being driven by Fishermen’s Friend lozenges, which outpaced category growth, increased by seven per cent in dollar sales and five per cent in unit sales. Besides flavours, consumers also are trending toward natural and milder solutions made with real ingredients. “Making sure your store offers key brands in flavours consumers love is a great way to ensure that your sales grow along with the category,” Dalton says. Almost 65 per cent of cough sales occur from September through March. During the 2017-18 cough and cold season sick-

Since many purchases in convenience stores are made on impulse, c-retailers have a great opportunity to influence consumers’ purchase decisions. “In-store ads can do just that,” says Dalton. “Making sure your product assortment is in line with the season is critically important, especially in Canada. You don’t want to lose out on potential sales so make sure you have an ample stock of items you know are coming into season.” Having the right variety of products is crucial to success in the category. “Bring in brands and items that will convert existing traffic into new category buyers,” Crowder says. “We are conducting assortment studies to identify white space for unmet consumer benefits within the category. We see a lot of value in this for our retail partners to leverage these new benefits to grow the category. Most people actually do not treat their cough and colds, so there is a lot of opportunity to bring solutions that encourage consumers to treat their symptoms, and boost sales.” ◗ Source: 1. Nielsen MarketTrack; NATIONAL EXCL NEWFOUNDLAND C&G - 52 Weeks to Period Ending Date ending 26MAY18_4, All By Key Account TL EVDAY COUGH EXCL BUCKLEYS [INCL FISHERMAN'S FRIEND AND EXCEL]; Volume Basis = Sales Units.)

2. IQVIA: FAN Canada Weekly Report PE Mar 16, 2018.

November / December 2018

| 29

BACKTALK

6 questions

Russell Large for the new year

What do you see as the top trends impacting convenience retail for the year ahead? Foodservice continues to grow and add value to any convenience offer. The right products, in the right space, can help augment declining tobacco sales and build customer loyalty. These products generate higher margins, and combined with a valued branded partner, can offer some opportunities not found in other categories. The key with this category, as any foodservice provider will tell you, is to treat your convenience operation like a restaurant. Cleanliness will make or break any foodservice area, or company providing it, and perhaps continue to reflect on the operation beyond. A clean bathroom speaks volumes to operators' commitment to their customers. What might be some real “dark horse” trends? Prior to the legalization of marijuana in mid-October, many independent sites carried a “pipe” section in a wide variety of styles, sizes and colours – accessories to recreational use at a very high margin. I often viewed these categories as perhaps problematic, but the steadfast rule of retailing, convenience included, is to sell your customer what they want, not what you want to sell them. The reality is that treated like any other key category (merchandised, monitored and measured correctly) it can provide huge margins in a relatively small space. This is a very dynamic category, and there is a much deeper social conversation to be had, but there is a great opportunity to turn a once “dark horse” category into a thriving part of any responsibly run convenience location.

How would you advise c-retailers to stay on top of the trends? Staying on top of trends, either up or down, requires a good POS system. As the days of the “open cash drawer” continue to tie the retailer's hands to what is actually being sold, and more importantly, what is not, this is invaluable. As an independent retailer you need the ability to look at key category sales without “product bias” or external influences. Products need to be identified that either need more space as the category grows and ties into their offerings, or one that needs to be cut back, marked down and eliminated. Taking markdowns is often very difficult for retailers, as they look at it as losing money, but it is part of the business. Knowing what your margins are on any given product can help you make informed decisions when it comes time to adjust, and that time will come. A good POS system can make this much easier, and as the market continues to evolve, app-based payment systems will streamline this into a variable customer registry. How can they turn trends into opportunities? Turning trends into opportunities can be as simple as identifying which categories are experiencing growth, binding one or more of them together, and increasing product turns in both. Increasingly it’s also about finding that new little product, fidget spinners come to mind, and taking advantage of their small footprint and large margins. Foodservice areas are great to expand your customer base while increasing your percentage of sales in other tied categories, such as FCB beverages. This

| November / December 2018

category alone, done well in a clean environment, can impact your bottom line like no other today. When tied into a system that not only provides transactional information, but real time customer interaction, product sales and preferences for that specific customer, this category can be used to reach far beyond its footprint. In the past year what’s the biggest game changer you’ve seen in retail with an impact on convenience? Perhaps today in retail, like no other time, operators are planning their space. This starts with the size of the location and continues into each category footprint and product. It’s gotten that competitive out there. With a more compact space, customer retention or loyalty is helping to define retailers in their respective channels, and making sense of that information is now key. App-based payment systems and frictionless technology are driving this new way of doing business and tracking customer behaviour and purchases. Being able to see what was sold, when and exactly to whom will help target existing customers with promos and cross-over specials, while making sure key demographic information is used to help improve products offered, positioning and price point. Millennials may be driving this new aspect of convenience retailing and payment structure, but anyone who is vested in the technology will find themselves better understanding their customers and serving their needs.

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The new year is a time for resolutions. What should c-store operators resolve to do in the coming year? If there was one resolution that c-store operators should make for the New Year, perhaps it should be a year-end look at their business, from a category performance point of view. Retailers should know their demographics and who their customers are, but also be in touch enough that they can help to anticipate needs and possible product realignment. Perhaps the neighbourhood has changed; perhaps thereâ&#x20AC;&#x2122;s a new school opening. Understanding where your business is headed, prior to the shift, is the difference between a good retailer and a great one. A good retailer knows that their tobacco sales are declining; a great retailer augments the declining sales with other profitable categories and gives space to the new innovative products that will become the product(s) that move their businessÂ forward. Russell Large is vice president of retail services for Hugh Large & Associates Inc., theÂ Convenience Guru. Photography by Jaime Hogge