ANNUAL REPORT 2014-15
Enterprise & Training Company Limited
YOUR FUTURE STARTS HERE
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WE CHANGE THE COURSE OF PEOPLE'S LIVES, AND GIVE BACK TO THE COMMUNITY.
CONTENTS About ETC
5
Our Achievements
6
Chairman's Report
8
CEO's Report
10
Review of Operations
13
Employment Services
15
Training Services
19
Business Services
23
Encore Property Services
29
Corporate Social Responsibility 31 Senior Management 35 Board of Directors 39 Governance 47 3
Over the past 26 years ETC has: HELPED
56,199
PEOPLE FIND JOBS TRAINED
55,484 PEOPLE HELPED
38,528 SMALL BUSINESSES TO START AND GROW
Our Objectives •
To help alleviate poverty, helplessness and • misfortune suffered by unemployed people by helping them find jobs, equipping them to be suitable for those jobs through skills development, coaching and mentoring and supporting them to stay in work. • • To help the unemployed overcome any barriers to employment by providing them with a range of support services such as case management, counselling, • training and facilitated access to specialist assistance.
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To identify opportunities to work with other organisations to deliver projects, programs and services for the benefit or well-being of unemployed people and/or disadvantaged groups. To share and promote information about different services available to assist the unemployed and/or disadvantage groups and employed workers. To help build the capacity of the communities in which ETC operates through a range of community programs, projects and partnerships.
ABOUT ETC Enterprise & Training Company Limited (ETC) enjoys a reputation as a high performing not-for-profit provider of employment, training and business services. We help people in many different situations to overcome their personal challenges and develop the skills they need to find sustainable employment. We are also passionate about helping small businesses to start and grow.
Queensland. It’s our way of giving back and thanking those communities who continue to support us. This report highlights our efforts to provide a difference and help change the course of people’s lives.
We enjoy reinvesting our profits back into the business and into the communities where we operate in New South Wales and South East
Our Vision To reduce disadvantage in our communities.
Our Mission To help the unemployed find and sustain jobs by delivering innovative employment and training programs.
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OUR ACHIEVEMENTS Finding Jobs
Learning the skills
1699
975
Mentoring for business start-up
Nationally accredited qualifications
unemployed people placed into work.
151
people were trained and mentored to start-up their new businesses through the New Enterprise & Incentive Scheme (NEIS). 6
unemployed people have learned the skills they need to find and keep a job.
2120
people enrolled in nationally accredited qualifications.
Business Advice
Indigenous job seekers
1154
238
businesses provided with one-to-one business advice to start or grow their business.
Community Support Fund
100,000
$
invested in local communities through the ETC Community Support Fund with 15 projects and initiatives supported.
Indigenous job seekers into employment or training.
Supporting people with a disability
184
people with a disability were supported into employment or training. 7
Enterprise & Training Company Limited
CHAIRMAN's REPORT Rod McKelvey
The 2014/15 financial year has been the most monumental in ETC’s 26 years of operation. Our largest contract, Job Services Australia (JSA) was winding up and after years of planning and preparation we put into motion our plans to expand the company’s delivery of employment services beyond our heartland of the Mid North Coast to ensure the future viability of the company. The ETC management team set about developing a new service delivery model that featured strategies for getting the unemployed into jobs and meeting the needs of employers. The model had to not only meet, but exceed, the Federal Government’s objectives as part of the Employment Services 2015-20 tender. The company engaged numerous industry experts to advise and guide us, surveyed our clients to gain their valuable input, researched different models of service delivery and financial modelling and explored ways we could embrace technology and innovation in our service delivery. The tender team then set about 8
drafting what I am extremely proud to say was a very successful winning bid - securing Employment Services contracts in each of the regions we tendered - Mid North Coast, North Coast and Gold Coast. But that was just the beginning! The ETC management team then had just 12 weeks to source 26 new premises, including 8 outreach locations. They also had to recruit, train and induct about 100 new staff, develop a new organisation structure, rollout organisation wide re-branding and have offices up and running by 1 July 2015 for the commencement of the new jobactive contract. This required a mammoth effort by an already exhausted team, but in typical ETC style, the team pulled together, bunkered down and made it happen. Other significant milestones during the year included ETC securing our first Disability Employment Services contract in the Hastings; funding to deliver the Australian Small Business Advisory Service Program throughout the Mid North Coast and
the development of innovative new training programs by our RTO. As you can see, it’s been a massive year for ETC! On that note, I would like to acknowledge the Executive Management team consisting of our steadfast CEO Jenny Barnett, Diane Swift, Lisa Weber, Karen Busby, Jackie Parkinson, Kylie Murgatroyd and Sally Petersen. You have all shown incredible leadership over the past 12 months and on behalf of the Board of Directors I thank you for your commitment to ETC and for your genuine desire to bring about positive change in the local communities in which we operate. I would also like to thank the ETC Board of Directors for their valuable contribution over the past 12 months.
Rod McKelvey ETC Chairman
The ETC management team then had just 12 weeks to source 26 new premises, including 8 outreach locations. Photo: Rod McKelvey with Community Support Fund recipients The Smith Family & children from Coffs Harbour Primary School.
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Enterprise & Training Company Limited
CEO's REPORT Jenny Barnett
It sure has been a colossal year for ETC. Securing the jobactive contract in the Mid North Coast, North Coast and Gold Coast in March 2015 has positioned us to help and positively influence a far greater number of unemployed people looking for work. It has also enabled us to expand our number of offices along the NSW East Coast from 12 to 29 sites and employ an additional 100 staff. The sheer volume of work that went into bringing this about in such a short timeframe was remarkable for our relatively small team, particularly our support departments of HR, IT and marketing who all went above and beyond to have our new offices up and running by 1 July 2015. I would also like to acknowledge our entire Employment Services team for their consistently high performance and commitment to quality assurance throughout the Job Services Australia (JSA) contract, which put us in a strong position when tendering for the jobactive contract. The appointment of our CFO Lisa Weber in February 2015 and our General Manager of Employment 10
Services Damon Munt in April 2015 injected new energy, enthusiasm and expertise into the company and I was thrilled to see how quickly they fitted into the ETC family. Our expansion resulted in the need to implement an organisation-wide restructure, including the merger of our training and business services teams into one business unit. It was also timely to update the organisation’s constitution and put into motion our application for Public Benevolent Institution (PBI) status. Our Registered Training Organisation underwent major changes as a result of the reform of the NSW Vocational Education and Training system. This led to our RTO developing a range of new innovative training programs to further align with industry and provide an increased learning experience for our clients. I was very excited to begin delivery of our first Disability Employment Services contract in the Hastings region in March 2015 and proud to be the only new entrant in the market nationwide. We are very keen to grow this area of the business to further support people with
disability find meaningful and sustainable employment. Another highlight for the year was launching our Reconciliation Action Plan which details strategies we plan to implement to help end the disparity between Indigenous and nonIndigenous Australians, particularly in the training and employment sectors. We were also pleased to be able to expand upon our service to start-up and existing small business owners on the NSW Mid North Coast through the delivery of the Australian Small Business Advisory Service. I would like to acknowledge and thank ETC’s Chairman Rod McKelvey and the Board of Directors for their tremendous commitment to the organisation.
Jenny Barnett CEO
Securing the jobactive contract has positioned us to help and positively influence a far greater number of unemployed people looking for work. Photo: The Hon. Luke Hartsuyker MP and ETC CEO Jenny Barnett. 11
ETC OFFICE LOCATIONS
EMPLOYMENT SERVICES TRAINING SERVICES BUSINESS SERVICES
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Enterprise & Training Company Limited
REVIEW OF OPERATIONS
Four complementary business units underpin the essence of ETC – Employment, Training, Business and Encore Property Services. All business units link together to provide the support, skills and guidance needed to help people regain their confidence and independence.
EMPLOYMENT
BUSINESS
ETC is the leading provider of employment services on the NSW Mid North Coast (Kempsey to Woolgoolga). Through Job Services Australia, we provided assistance to job seekers and worked closely with employers to find the best candidates to fill job vacancies.
ETC’s business team provides start-up and small businesses looking to grow with guidance, networking and mentoring opportunities. With a service delivery footprint between the Gold Coast and Wollongong, ETC offers a range of program to help the small business sector, including:
Our employment team also provided the following specialised employment and training programs: •
Disability Employment Services
•
NSW Transition to Work (TTW)
•
New Careers for Aboriginal People (NCAP)
See details on page 15
TRAINING ETC is a Registered Training Organisation (RTO) and was named the 2013 NSW Small Training Provider of the Year. This year, ETC delivered accredited training to 2120 learners in NSW and South East Queensland. ETC delivers a range of accredited and non-accredited courses, certificates, diplomas and traineeships in: •
Hospitality
•
Retail
•
Business
•
Community Services
•
Aged Care
•
Disability
•
Home & Community Care
•
Children Services
•
Employment Services
•
Training & Assessment
•
New Enterprise Incentive Scheme (NEIS)
•
Small Biz Connect (SBC)
•
Australian Small Business Advisory Service (ASBAS)
•
Coffs Harbour Innovation Centre
•
Business Enterprise Centre
•
ETC BusinessLeaders
See details on page 23
ENCORE PROPERTY SERVICES ETC’s social enterprise, Encore Property Services, provides lawns, grounds and garden maintenance services to a range of government and private sector clients on the NSW Mid North Coast. See details on page 28.
See details on page 19 13
Supporting our Aboriginal community ETC is committed to helping Aboriginal people to up skill to gain sustainable employment through the New Careers for Aboriginal People (NCAP) program. Once again, ETC has exceed its KPIs with State Training Services and has been named the leading provider (out of 13) of the NCAP program in NSW. Over the past 12 months, 499 Aboriginal people have access the NCAP program, resulting in 195 clients achieving a training outcome and 85 securing sustainable employment.
for Aboriginal people on the NSW Mid North Coast. In the last 12 months, 5 Aboriginal people secured Civil Construction/ Administration Traineeships on the Kempsey to Kundabung highway upgrade including one client who had been unemployed for 3 years. Additionally, of the 8 Aboriginal people who gained a Certificate III Aged Care Traineeship with Nambucca Valley Care, 3 are now permanent employees and are working towards becoming a Registered Nurse.
NCAP has provided life changing experiences
ETC gears up for jobactive contract ETC was excited to expand its Employment Services team towards the end of June 2015 in preparation for the rollout of the new jobactive contract from 1 July 2015. Operations Managers, Regional Managers and the ETC Executive team met for 2 days to discuss the new contract, ETC’s new service delivery model and participate in some team building activities.
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Helping others through
EMPLOYMENT SERVICES HIGHLIGHTS Leading Employment Services provider ETC was the leading JSA provider on the Mid North Coast (Kempsey to Woolgoolga). All providers receive quarterly JSA star ratings from the Department of Employment that recognise the time it takes for a person to find work, the number of people placed in jobs and whether they sustained their employment. ETC maintained a 4 star rating (out of 5) for its employment contracts for all 4 quarters. In addition, ETC was ranked 2nd out of 81 providers nationally based on weighted average star percentage. In 2014/15, ETC assisted 1699 unemployed people placed into work and referred 1189 to training, ranging from accredited training (Certificate I to Diploma) to non-accredited short courses. ETC’s successful Foundation Skills Training course, designed to assist job seekers become more employable continued throughout the year. The workshops focused on resume writing, interview techniques, employer expectations and effective communication in the workplace. Our supportive staff worked closely with a range of clients from diverse backgrounds to overcome barriers to employment and assist them to find sustainable employment. Each
client’s situation is addressed with a personalised program that aims to build confidence and independence. ETC continued to work with employers to gain a thorough understanding of their workforce needs and effectively trains job seekers to meet skill shortages on the NSW Mid North Coast. Through our recruitment services to employers, ETC filled 572 vacancies and continued to support both the job seeker and employer through our post placement support service.
Helping young people with a disability ETC continued to help young people with additional needs transition from school to employment through NSW Government funded Transition to Work (TTW) program. Our program has resulted in remarkable changes in the participants including dramatic improvements in communication, social skills and life skills, increased confidence and greater independence. One standout result has been with Jack who achieved employment with Berry Exchange in Coffs Harbour, saved money and now lives independently in Newcastle where he is employed and studying a TAFE course.
Secured Disability Employment Services contract in the Hastings
572 vacancies filled for employers
1699 people placed into work
1189 job seeker referrals to training
217 job seekers placed into Work for the Dole across 24 activities Of the people we placed in employment or training:
701 had been unemployed for more than 12 months 238 were Indigenous 184 were people with a
disability
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CASE ETC JOB SEEKER SUCCESS STORY Harleigh Raidal left school at age 16. He secured his first job at 17 as a waiter, then went on to work at two different businesses before finding himself unemployed. Feeling like there was no opportunities for the type of job that he was passionate about, Harleigh approached ETC to get assistance with job searching. After being unemployed for 6 months, Harleigh finally found his dream job and went for an interview. He was successful and is feeling proud to have secured his first full time job in office
administration. Harleigh is now a confident and proactive teenager. He aims to gain as much experience as possible and then work his way up the company ranks. "When I was unemployed and lazy, I didn’t want to get up earlier then 10am most mornings. Jo and Shane worked with me even when I was not in the best of moods. I can highly recommend ETC. I can see the people at ETC honestly want to help people.”
ETC helped Harleigh find his dream job... “The service from ETC was awesome. They did everything they could do to help me." Harleigh Raidal, Kempsey job seeker
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STUDY EMPLOYMENT SERVICES
ETC screens, interviews, trains and reference checks suitable candidates for employers.
St Vincent's Care Services
McDonalds Kempsey
“There is a great partnership between St Vincent’s and ETC. It’s great to see that ETC puts faith in their training and their students.”
“We did all of our recruiting through ETC. They helped with advertising in the newspaper as well as going through their client lists. ETC is great to deal with and very effective. The people they bring in are high class and we’re really happy with the staff we’ve recruited. I couldn’t thank the ETC Kempsey Recruitment team enough with everything they’ve helped me with. It was such a massive job to get this amount of staff for both stores.”
Peter Cooper St Vincent’s Care Services Business Manager
Rebecca DeGioia McDonalds People Performance Manager
TESTIMONIALS 17
ETC enrolled 2120 students in 2014/15: 50% 40% 30% 20% 10% 0%
30% Aged under 24
46% were job seekers
22% were over 50
9% Identified as Aboriginal or Torres Strait Islander
6% identified as having a disability
Program: Smart & Skilled (from Jan 01st -June 30 2015)
165
full qualifications started Program: WORK-IT Programs (from Jan 01st -June 30 2015)
111
have completed or are still active in our Certificate III work-it programs Program: ACWVET
375
units delivered 28 full qualifications Program: New Enterprise Incentive Scheme (NEIS)
151
VET qualifications 95% completed their business qualification Program: Job seeker training
975 job seekers started accredited training
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Developing skills through
TRAINING SERVICES New “Work-IT” Training Model ETC’s Training Services business unit developed a new range of training programs called “WorkIT”. These programs focus on students learning as a small group directly in industry whilst under the supervised guidance of their trainer/ coach. These programs have provided students with the opportunity to “learn by doing” whilst developing strong relations with customers and other staff. Industry, students and our trainers have all embraced this new model and have recognised the quality outcomes that it has provided in terms of students acquiring the skills that employers are looking for thereby increasing their chance of securing a job. Some of the employers ETC has partnered with to deliver Work-IT training programs include: Coffs Nursing Centre and Bethany Aged Care.
Attracting new contracts NSW - ETC were successful in winning a new contract under the NSW Government’s Smart & Skilled program, covering the Mid North Coast and North Coast regions. In January 2015 ETC successfully rolled out this new program which included work-based Traineeships, pre-employment full qualification training targeting the unemployed and higher level qualifications targeting the existing workforce.
QLD - ETC gained new funding to deliver Community Learning programs, delivered across the Gold Coast region. The program focuses on the Community Services and Retail industries.
HIGHLIGHTS Gained funding under the NSW Government’s Smart &
Skilled program
ETC’s Training Expansion Due to the success and growth within our company, our Training Services business unit expanded and now provides training services between Tuncurry in the NSW Mid North Coast through to the Gold Coast.
Future Directions
Gained funding under the QLD Government's Skilling
Queenslanders for Work program
2120 students started
accredited training in 14/15
2015/16 will continue to see Training Services focus on their core role of educating job seekers into skills shortage areas through short skill set training, full qualifications and Traineeships. Increased opportunities at a Certificate IV or higher will also be available for current workforce staff due to a considerable increase in funding in this area.
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CASE TRAINING SERVICES
ETC TRAINING STUDENT SUCCESS STORY Kyrah Sheather-Deang left school early to work in a fish and chip shop. Kyrah knew she wanted to change her career and follow her passion by getting into the child care industry. Kyrah took the plunge and enrolled herself into the Certificate III in Early Childhood Education and Care with ETC. Kyrah completed her workplace experience at the Stepping Stones child care facility. As a result Stepping Stones found Kyrah to be an outstanding worker and offered her a job on their team.
ETC helped Kyrah change careers...
“I am really excited to have finished the course and to have got a job so quickly in my chosen career." Kyrah Sheather-Deang, ETC student
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STUDY ETC's RTO delivers innovative training that is closely aligned with industry to enhance the learning experience for all clients.
ETC Hospitality & Retail student “The ETC trainers Carrie and Jill were wonderful – I couldn’t praise them more. Having the smaller class size really helps. You get more one-on-one time and help from the trainer.” Melissa Parish, ETC student (Certificate II Hospitality and Retail dual course)
ETC Early Childhood Education and Care student
ETC Home and Community Care student
“ETC helped me to achieve my career goals by giving me this opportunity. My trainer Anneke has been really helpful.”
“It’s the best thing I’ve ever done. It has changed my whole life. It’s so rewarding seeing the clients who are grateful to see me. I can actually say now that I enjoy going to work, I absolutely love it”.
Emily Fursey, ETC student (Certificate III Early Childhood Education and Care)
Pamela Hutchinson, ETC student (Certificate III Home & Community Care)
TESTIMONIALS 21
Support for women in trades Funding from Investing in Women NSW and the support of mentor Adrienne Smith from Midcoast Trucks enabled ETC to provide a Women in Trades Business Mentoring Program to 10 women on the Mid North Coast. The six month program assisted the women to develop the skills, confidence and business experience to succeed in male dominated industries. Through mentoring sessions and customised workshops, the program provided the women with support in developing business, financial and marketing plans. Coramba farmer Sam Mihellfy-Hughes credits the opening of her new store ‘Your Healthy Living and Lifestyle’ to the training and support she received through the program.
“This program really helped to put things into perspective for me. I’m proud of the fact that I hung in there and I’ve pursued my business. It all got really difficult at one stage and I could have just thrown in the towel – but with the support from ETC’s Women in Trades program and the women around me, it helped me to soldier on.” - Sam Mihellfy-Hughes
Small Biz Bus ETC hosted the Office of the Small Business Commissioner’s Small Biz Bus 23 times during the year in 10 locations on the Mid North Coast and seven locations in the Illawarra. Collaborating with local councils, the bus was located adjacent to busy business traffic and was a great way to promote the support and advice available to the small business community.
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Supporting small businesses through
BUSINESS SERVICES Australian Small Business Advisory Service (ASBAS) ETC secured the contract to deliver the Australian Small Business Advisory Service (ASBAS) program throughout the Mid North Coast in March 2015. The 3-year contract enables ETC to complement and bolster its existing business advisory services by providing topic based help across five business streams: Funding avenues and financial analysis; building your business; making the most of your talent and team; management capabilities; and digital engagement implementation. The contract has enabled ETC to recruit two highly experienced and successful ex-small business owners to deliver the program.
Award for SBC Illawarra ETC’s Small Biz Connect Team in the Illawarra received the 2014/15 Overall Improvement Award from the NSW Small Business Commissioner Robyn Hobbs OAM.
Energise Programs With the support from Councils and local Chambers of Commerce, ETC developed a new strategy in 2014/15 to promote the Small Biz Connect program. Entitled “Energise” these were intensive, week-long events including workshops, shop front promotion, evening networking and attendance by the Small Biz Bus. Events were run in Corrimal, Warilla and Taree. Each received great support from local members of parliament, Mayors, Councillors and Chamber Executives and were very well attended by the small business community.
HIGHLIGHTS 1154 businesses were
provided with one-to-one advice and support
1463 hours of skills
development workshops
1074 total guest at ETC BusinessLeaders events
Small Business Friendly Councils
BREAKDOWN
ETC was invited by Coffs Harbour City Council to have representation on its Small Business Friendly Council (SBFC) Advisory Board. There are currently 41 Councils across NSW participating in the program where councils must make a number of key commitments, including reporting on business improvement processes.
1,062 businesses assisted through Small Business Connect
92 businesses assisted
through the Digital Enterprise Program
Helping learner drivers become safer drivers ETC successfully re-secured this NSW Roads and Maritime Services (RMS) contract, which supports young driver safety through workshops for the parents and supervisors of learner drivers. In 2014/15 ETC delivered 40 workshops to 388 participants in a geographical area including the Mid North Coast, North Coast, New England and the Tamworth area. 23
CASE BUSINESS SERVICES
ETC BUSINESS BOOST Picture Perfect Candles founder Margaret Pleysier was thrilled to be recognised for her passion in creating sustainable products. Margaret’s Coffs Harbour small business has been rewarded for its environmental initiatives by winning the Excellence in Sustainability award at the Coffs Harbour Business Awards in 2015. “The support from ETC’s Small Biz Connect program was invaluable when planning my business venture."
ETC helped Margaret build her business...
"The personalised mentoring made me really understand my target market and helped me to write a business plan with achievable objectives.” Margaret Pleysier, Picture Perfect Candles
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STUDY ETC is passionate about helping start-up and existing small businesses.
Adorabella Hair Studio
Samana Natural Health
“Fiona from ETC was fantastic. She was only a phone call away to help me with anything I needed. I had a thousand things running through my mind and she helped to keep me on track. Mentoring helps with everything. I couldn’t have become as successful as I am without the support from Fiona.”
“The NEIS Program has given me a lot of skills. My ETC mentor Aden Harris has been helping me to promote my business and set up a Facebook page.” Anna Colbert Samana Natural Health
Ashleigh Taylor Adorabella Hair Studio
TESTIMONIALS 25
Building the capacity of small businesses
ETC BusinessLeaders The Premier Business to Business Networking event on the Coffs Coast
Our Mission is to provide the business community with a networking and learning environment to support business growth, innovation and sustainability.
ETC BusinessLeaders events bring nationally renowned speakers to regional areas to inspire and motivate local small business operators. Held bi-monthly, the events encourage business-to-business networking and skills development.
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ETC BusinessLeaders Events ETC BusinessLeaders events held on the NSW Mid North Coast are designed to encourage businessto-business networking and skills development.
Beachley, Sydney Swans players and senior coach John Longmire, Shark Tank’s Steve Baxter and Thankyou Group co-founder Daniel Flynn.
Over the past 12 months, 1074 guests were informed, entertained and motivated by NSW State of Origin coach Laurie Daley, hostage negotiator Patrick Van Grinsven, world champion surfer Layne
The not-for-profit events are coordinated by ETC with the support of our business partners and without them, we would not be able to bring such quality speakers to regional areas.
Major Partners
Corporate partners
Coffs Coast Advocate
Leadership Management Australia
DFA Financial Planners
Novotel Pacific Bay Resort
Park Beach Plaza
Coffs Business Machines
Prime 7
CHY FM
Slater & Gordon
Dolphin Marine Magic
Coffs Harbour City Council Commonwealth Bank ANZ Bank
Major Partners
Corporate Partners
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ENCORE PROPERTY SERVICES ETC’s social enterprise, Encore Property Services, provides lawns, grounds and garden maintenance services to a range of government and private sector clients throughout the Mid North Coast. Encore offers job seekers the opportunity to participate in a small group, work experience activity. Typically, there are about 25 part-time employees working with Encore, including 3-4 Indigenous, 2-3 mature aged, 2-3 youth as well as people with disability. The team is overseen by 2 supervisors who offer mentoring and support. Encore serviced 72 Department of Housing properties located between Grafton and Macksville in 2014/15. Encore also serviced 18 private clients including Cardow and Partners Real Estate and Karangi Crematorium.
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Diversity Females comprise 75% of ETC's workforce
75%
are Senior Management
66%
are Managers
30%
are Board Members
Where employees are located COFFS 20% ILLAWARRA
2%
PORT MACQUARIE
8%
GOLD COAST
2%
DORRIGO
1%
URUNGA
1%
1%
TOORMINA
4%
WOOLGOOLGA
KEMPSEY 8% SOUTH WEST ROCKS NAMBUCCA
8% 4%
BYRON BAY 3% CASINO
3%
COOMERA 1% GRAFTON 4% HELENSVALE
1%
LISMORE
8%
MURWILLUMBAH
2%
NERANG 4% ROBINA
1%
SOUTHPORT 5% TAREE 4% TUNCURRY 2% TWEED HEADS 2% KINGSCLIFF 30
2%
Equal Employment Opportunity At ETC we promote good working relationships with all our employees and others, where everyone is treated with dignity, courtesy and respect. Discrimination, harassment, vilification and bullying will not be tolerated at ETC.
Service Awards ETC currently employs 34 employees who have been with the company for more than five years and 11 employees who have been with ETC for 10 years. In 2014/15 David Henry, Nicky Baade and Nicole Bradley were recognised for 10 years of service. Tammy Seewitz, Ashlee Holden and Jodi Yarnold were awarded with five-year service awards.
ISO 9001 Quality Management Systems are certified ETC participated in the Department of Employment’s Quality Assurance Framework (QAF) Pilot during 2013 and successfully achieved certification against the QAF and ISO 9001:2008, with no Non Conformance Reports (NCR) raised. Our annual surveillance audit, conducted by SAI Global in September 2014 resulted in the successful retention of our ISO 9001 Certification with no NCR. ETC is subject to RTO audits by Australian Skills Quality Authority every 5 years (last audited in 2012). ETC is compliant with NSW Disability Service Standards in our Coffs Harbour site and certification under National Standards for Disability Services is underway in our Port Macquarie and Wauchope sites.
60 % 50 % 40 % 30 % 20 % 10 %
25 % Male
36 % Youth (under 30)
70 %
1 % Disability
EMPLOYEES
80 %
13 % Indigenous
TOTAL
90 %
8 % Casual
234
100 %
16 % Part time
ETC employs 234 staff including employment consultants, trainers, administrators, accountants, marketers, human resources personnel and contractors. While they represent a wide range of backgrounds and beliefs they all share ETC’s Corporate Values of professionalism, open-two way communication, empowerment, innovation and customer satisfaction.
76 % Full time
Our People
75 % Female
89 % Mature (over 50)
CORPORATE SOCIAL RESPONSIBILITY
Staff Composition
Investing in Professional Development ETC has always been committed to staff training and professional development. In 2014/15, ETC invested more than $47,000 in staff professional development including training in Customer Service, Sales, First Aid, Work Health and Safety and various soft skills workshops.
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NSW State of Origin call Coffs Harbour home ETC was delighted to be a major sponsor of the NSW State of Origin training camp held at Novotel Pacific Bay Resort in Coffs Harbour during 2015. While the team were in camp, ETC hosted school visits to Toormina Public School, Toormina High School, Woolgoolga Public School and Orara High School. ETC also hosted a community football clinic in Coffs Harbour on 21 May to give young players an opportunity to learn from some of the state’s best. 32
SOCIAL AND COMMUNITY ACTIVITIES ETC Community Support Fund As a not-for-profit, community-orientated organisation, ETC has for 26 years given back to the communities in which it operates its training, employment and business advisory services.
In 2014/15, ETC committed a total of $100,000 to 15 extremely worthwhile organisations. We were heartened to hear stories from the successful recipients about the positive difference the funding will make in terms of enabling them to deliver their programs and initiatives – the majority of which are geared towards improving the lives of people in our communities. Port Macquarie Youth Hub Manager Michael Gilmour said there had been positive outcomes for some of the local disengaged and Indigenous youth since receiving a $5,000 grant from ETC to purchase outdoor exercise equipment for their Healthy Lifestyles Program.
Port Macquarie Youth Hub
“Feedback we’ve received from their school teachers is that attendance and work ethic has increased by 100%. It’s getting kids off the streets and that’s been a real life changer for a lot of people.” Michael Gilmour
The Warrina Women & Children’s Refuge was able to provide women in the Coffs Coast with a Friendship Garden thanks to a $3,500 grant from ETC. Refuge Counsellor Lou Blackie said the garden was aimed at reaching the needs of a marginalised group of culturally and linguistically diverse women in the local community. Sixteen young people from local schools have developed their vocational and employability skills since participating in Access Community Group’s program ‘Next Gen Wollongong’. The program funded by ETC provided mentoring and employment for Year 10 and 11 high school students to undertake routine tasks for small and micro businesses in the Wollongong LGA. Access Group Manager Sarah Wilson said this had given the students the real life work skills to fit straight into a small business. “100% of the students said they believed the program had made them more employable.” Sarah Wilson
Warringa Women & Children's Refuge Friendship Garden
“The garden has improved their emotional wellbeing and has given them a safe place to heal from their traumas. The women are learning skills from each other and developing new friendships.” Lou Blackie 33
EXECUTIVE MANAGERS
Jenny Barnett CEO
Diploma of Management; Partial completion of Bachelor of Business, Cert IV Employment Services, Cert IV Business Administration, Cert IV Front Line Management, Cert IV Workplace Assessment/Train the Trainer
Jenny started at ETC as an Employment Consultant after working with Centrelink for a few years and quickly progressed to Branch Manager, managing ETC’s largest site for two and a half years. In 2007 she was promoted to the Government Contracts Manager role and then onto National Manager Employment Services where she managed ETC’s Employment Solutions Programs including – Job Services Australia contract, Transition to Work program, Labour Hire Services, Indigenous Employment Programs and New Careers for Aboriginal People. Jenny has served as Acting CEO at numerous times over the past 3 years and was officially appointed CEO in May 2015. Prior to working in the employment industry, Jenny worked in retail management for 15 years and has extensive small business management experience.
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Lisa Weber
Chief Financial Officer Chartered Accountant, Bachelor of Business, Master of Business Administration (MBA), Certificate in Governance and Risk Management
Lisa has more than 20 years of financial management experience in public, private and Not-for-Profit sectors. She has diverse and broad ranging skills with experience in accounting, finance, taxation, budgeting, IT, risk management, business planning and marketing.
ETC’s CEO Jenny Barnett demonstrating ETC’s employer App (elink) to attendees at an ETC BusinessLeaders function
SENIOR MANAGEMENT Diane Swift
(Dec 2006 – Nov 2014)
Financial Controller Bachelor of Economics
Diane Swift was employed as ETC’s Financial Controller in December 2006. Her previous experience includes senior roles at the Sydney Theatre Company, The University Co-operative Bookshop and law firm King and Wood Mallesons. Diane has been a Chartered Accountant for 27 years. She is also a Fellow of the Institute of Chartered Secretaries, holding a Certificate in Not-for-Profit Governance and is also a Justice of the Peace. Diane has a special interest in applying her knowledge and experience to the notfor-profit sector.
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Karen Busby
Executive Manager Training Diploma of Training & Assessment, Diploma of Quality Auditing, Diploma of Management, Certificate IV in Training & Assessment,
Karen has worked in the Vocational Education sector for the past 20 years. Her experience includes over 10 years managing private training organisations. Karen is passionate and committed to quality training and development and seeing the difference that it can bring to both individuals and business.
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Jackie Parkinson
Executive Manager Business & Strategy Diploma of Management
Jackie Parkinson started at ETC in 2006. She has a strong background of working within regional development agencies and Not-for-Profit organisations. She is an experienced manager of projects, partnerships and corporate initiatives which encourage business growth, improve services and build stakeholder capacity. Jackie has extensive professional development relating to management, governance and economic development.
ETC's Business and Training teams join forces
Sally Petersen
Executive Manager Marketing
SENIOR MANAGEMENT
Masters in Journalism; Bachelor of Arts
Sally has 16 years’ experience working in media, communications, public relations and marketing roles both in Australia and overseas. A former journalist, Sally joined ETC in 2006 and has overall responsibility for managing ETC’s brand across 28 locations including advertising, sponsorship, public relations, online activity and events.
Kylie Murgatroyd (June 2009 – Dec 2014)
Executive Manager Marketing Bachelor Business (Tourism)
Kylie has over 15 years’ experience in the sales and marketing industries in both private and not-for-profit sectors. Prior to joining ETC, Kylie’s career at Qantas spanned almost 10 years. During this time, Kylie served in a number of sales and marketing roles liaising with key international and domestic stakeholders to develop national campaigns that benefited the airline group as well as external parties.
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BOARD OF DIRECTORS
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Member – Australian Institute of Company Directors
Rod McKelvey Chair
Rod has 45 years’ experience as a business proprietor in printing, marketing and agribusiness. He was a partner in Sydney-based advertising, packaging and production companies, with a special interest in sustainability, which eventually led him to a career in sustainable primary production on the NSW North West Slopes. He is an experienced community representative, particularly regarding environmental, planning, and Aboriginal issues, and has served on federal, state and local boards and committees since 1992. As a Coffs Harbour City Councillor and Deputy Mayor, he pursued his interest in the principles of good governance and ethical behaviour, especially concerning accountability, transparency and conflicts of interest in government. He has maintained close links with governments and representatives throughout the region, and continues to consult with them on behalf of the community. He is a strong advocate for professional development and responsible risk management. Rod is currently Chair of the NSW NPWS North Coast Region Advisory Committee, Chair of Coffs Harbour City Council’s CBD MasterPlan Committee, Member of Gondwana Rainforests of Australia World Heritage Area Community Advisory Committee, and serves on several other community-based advisory groups and committees. 40
Master Project Director (MPD) Level 6
Lorraine Penn
Director / Deputy Chair Lorraine Mouafi was appointed to the ETC Board in 2008 and served as Chairperson in 2011/12. Lorraine’s background includes 12 years’ experience in commercial accounting in advertising, drafting and computing enterprises. She changed career direction and entered into senior sales and marketing functions within the computer industry for 14 years. In 1990, Lorraine moved into the highly competitive private vocational education and training market in senior business management roles, which included offshore business development. Lorraine’s knowledge and skills led her into TAFE NSW Corporate Marketing as the Commercial Client Services Manager/ Business Support Manager in 1994 with the primary responsibility of providing commercial marketing intelligence, business development and project management support for growth market areas across NSW. Lorraine is actively involved as a business mentor and represents the community on several committee memberships, including the newly established Women on Boards Mid North Coast (WOBMNC) and Rural Women Connect (RWConnect).
Bachelor of Financial Administration, Masters in Taxation; Chartered Accountant; Chartered Tax Advisor; Chartered Self-Managed Super Fund Specialist
Licensed Real Estate Agent, Stock and Station agent and Auctioneer, Chair of the Coffs Harbour Branch of the Real Estate Institute of NSW
Chris Hines Michelle Geddes Director
Michelle Geddes was elected to the ETC Board in 2012. She is a senior associate at a Coffs Harbour accounting firm, Bentley Brett & Vincent, and has been employed in the accounting and taxation industry for 20 years. After completing her degree Michelle relocated to the UK, where she was employed as a senior management accountant with a large multinational firm. Michelle specialises in superannuation and the SMSF industry. Michelle has been involved with a number of community and not-for-profit organisations and volunteers many hours each year to assist on various committees.
Director
Chris Hines was elected to the ETC Board in 2013. He is presently a Director and owner of Unrealestate Coffs Coast, and is a Licensed Real Estate Agent, Stock and Station agent and Auctioneer. He is also the Chair of the Coffs Harbour Branch of the Real Estate Institute of NSW, as well as a Committee Member of the Coffs Harbour Chamber of Commerce. He was a Senior Investigator/Detective Sergeant as well as Police Negotiator, in a policing career spanning nearly 20 years in the NSW Police Force. During this time he was awarded the National Medal, Police Medal, Bronze Medal for Bravery, as well as a NSW Premiers Award and other citations. Along with his wife Kerry he has been involved in, and supports a number of local charities and community events and has a keen interest in seeing the North Coast area evolve to its full potential.
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Bachelor of Arts, Diploma of Education
Graeme Singleton Director
Graeme was elected to the ETC Board in 2004. He is an award-winning journalist with more than 30 years’ experience in TV news, current affairs and lifestyle programs, as well as print media. Graeme won the Bicentennial "Peter" Award for Broadcast journalism when he was a senior reporter with ABC-TV news. Graeme is also a qualified teacher, has worked with unemployed youth and adults and is passionate about social inclusion issues. A fourth generation local Graeme is also a partner in a video production business and runs a small farm along ecologically sustainable principles at Crossmaglen where he breeds stud cattle and is actively involved in land and riparian zone rehabilitation. He is the immediate past president of the Square Meaters Cattle Association of Australia.
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Graduate Diploma Local Government Management, Fellow-Local Government Managers Australia
Ian Preston Director
Ian Preston was elected to the Board in 2013. He has an extensive career in Local Government spanning more than 47 years and during this time held a number of senior management positions, including General Manager of North Coast Water. In terms of career highlights, Ian managed the award winning Regional Water Supply Scheme that provides long term water security for the Coffs Harbour / Clarence Valley communities. He is currently providing strategic planning advice to local government in a part time capacity and has also worked for the private sector in a project planning role. Ian enjoys making a contribution to the community and brings a wealth of experience to the ETC Board.
Bachelor of Psychological Science Honours; Bachelor of Education (Secondary); Bachelor of Arts (Communications); Post-Graduate Diploma in Marketing Management
Tracey Adendorff Director
Tracey joined the ETC Board in 2007. She is a rehabilitation consultant for Recovre working with clients with psychological injuries. Previously Tracey worked as the Executive Officer of Coffs Coast Tourism, a membership funded industry organisation that works closely with Industry and Council to create opportunities for business to participate in the growth of tourism in the region. Tracey worked in the advertising industry, training at Saatchi & Saatchi and worked on key FMCG accounts such as Procter & Gamble, and Colgate. After nine years in advertising, Tracey was engaged as the Product Manager for Columbia TriStar/ Sony Pictures reporting directly into the USA and the UK.
Anthony Walker Director
Anthony Walker was elected to the ETC Board in 2014. He has extensive finance and business administration experience as a Country General Manager and/or CEO for Bristol-Myers International, Carnation International and Nestle SA in Asia, the Pacific and the Caribbean for more than 24 years. He is a current member of the Institute of Internal Auditors Australia and a past member of the Australian Institute of Company Directors. Tony currently serves as Chair or Treasurer of several community based environmental type Landcare and Landcare Network Associations. He and his wife, Bonnie, operate family owned commercial avocado, macadamia, beef cattle and forestry operations in the Tuckombil and Dyraaba localities of Northern New South Wales.
Further opportunities enabled her to Project Manage the European expansion of the largest Cinema Chain in South Africa into Europe and Dubai before finally settling in Australia. Tracey is interested in initiatives that will grow the region and are sustainable in the long term.
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Chris has a Diploma in Frontline Management, Strategic and Operational Planning and a Graduate Certificate Business Administration
Bachelor of Social Science (Psychology and Recreation); Bachelor of Laws
Vincent Butcher
Company Secretary
Chris Spencer Director
Chris has over 15 years’ experience in Business, Strategic and Operational Planning, Policy Development. He has served as the Chief Executive Officer of the Coffs Harbour and District Local Aboriginal Land Council. He is also Deputy Chair of Saltwater Freshwater Aboriginal Arts Alliance Corporation.
Vincent has an extensive background in commercial and business law. He is also an expert in contracts, land acquisition, commercial leasing, intellectual property, estates and property law. He is currently the Practice Group Leader – Business and Private Clients at Slater & Gordon Lawyers in Coffs Harbour. Previously he was a partner at Crane Butcher McKinnon Lawyers. Vincent holds a Bachelor of Social Science majoring in Psychology and Recreation and a Bachelor of Laws. Vincent has been a Board member of the Mid North Coast Community Care Options and a member of Rotary Day Break in Coffs Harbour
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ETC Chairman Rod McKelvey with the Yugambeh dancers at ETC's Palm Beach office opening
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Enterprise & Training Company Limited (ETC) is a company limited by guarantee, incorporated under the Corporations Act 2001. Ultimate responsibility for the governance of the company rests with the Board of Directors. This governance statement outlines how the Board meets that responsibility.
Achieving the Vision The Board's primary role is to ensure that ETC's activities are directed towards achieving its vision to reduce disadvantage in our communities.
Specific Responsibilities of the Board The Board fulfils its primary role by: •
Formulating ETC’s strategic plan in conjunction with the CEO and senior management
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Selecting, appointing, guiding and monitoring the performance of the CEO
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Developing and maintaining ETC’s ethical standards
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Management’s Responsibility The Board has formally delegated responsibility for ETC’s day-to-day operations and administration to the CEO and executive management team. ETC’s executive management team comprises the CEO, National Managers of Employment and Training, National Manager for Business and Strategy, National Marketing Manager and Financial Controller. The CEO provides the leadership of the management team and the organisation. The CEO is also responsible for achieving the results set out in the strategic plan and is authorised by the Board to put in place policies and procedures, take decisions and actions and initiate activities to achieve those results. The Board is responsible for setting the CEO’s remuneration and the CEO is responsible for setting the remuneration for the executive management team.
Board Oversight The Board oversees and monitors management’s performance by: •
Meeting at least 11 times during the year
Ensuring optimal succession planning is in place for the role of CEO and senior management positions
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Receiving a detailed report from the CEO at these meetings
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Approving operating and capital budgets formulated by the CEO and senior management
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Receiving detailed financial and other reports from management at these meetings
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Monitoring management’s progress in achieving the strategic plan
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Receiving additional information and input from management when necessary
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Monitoring ETC’s financial performance, including management’s adherence to operating and capital budgets
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From time to time, setting up and assigning certain responsibilities to Board committees
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Ensuring the integrity of internal controls, risk management and management information systems
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Ensuring that a suite of delegations, policies and procedures is in place
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Ensuring ETC’s financial viability, solvency and sustainability
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Ensuring the company complies with relevant legislation and regulations, as well as the specific requirements of funding bodies
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Acting as an advocate for ETC in the community, whenever and wherever possible
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Overseeing the process of making grants and donations to the community
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Board Members All Board members are non-executive directors and receive a fee for meeting attendance and additional committee or other work on occasion. ETC’s constitution provides an indemnity to directors and appropriate director’s indemnity insurance has been put in place. •
The company’s constitution specifies:
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There must be no less than five and no more than nine directors
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A person may only be a director of the company if the person is also a member of the company
The Chair The Chair of the Board is elected by the Board annually. The key internal roles of the Chair are to: • Ensure the Board provides vision and guidance to ETC • Ensure Board meetings are effective
GOVERNANCE
• Ensure the Board considers matters on a timely, transparent basis • Guide the ongoing effectiveness and development of the Board and individual directors Externally, the Chair acts as a spokesperson for ETC in conjunction with the CEO and consults and communicates with stakeholders.
Risk Management The Board oversees the establishment, implementation and annual review of ETC’s risk management system, which is designed to protect the organisation’s reputation and manage those risks which might preclude it from achieving its goals.
Involving Stakeholders ETC has many stakeholders, including the clients we care for and their families, those we provide with grants, sponsorships and donations, our staff, the broader community, the government agencies who provide us funds and regulate our operations and our suppliers.
Management is responsible for establishing and implementing the risk management system, which assesses monitors and manages operational, financial reporting and compliance risks. An internal compliance team assists with this process.
Auditing ETC’s financial statements are subject to an external audit each year. Currently, the auditors are Davies Knox Maynards. The Board and Board committees have access to advice on legal, investment and taxation matters. In particular, the Board has engaged J B Were to manage an investment portfolio and receives reports from J B Were regarding the performance of the investment portfolio.
Ethical standards and codes of conduct Board members, managers and staff are expected to comply with relevant laws, provisions of contracts, and the codes of conduct of relevant professional bodies. They are also expected to act with integrity, compassion, fairness and honesty at all times when dealing with colleagues, clients and other stakeholders in the company’s mission.
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Enterprise & Training Company Ltd PO BOX 1371 80 Grafton Street Coffs Harbour NSW 2450 ABN: 52 003 732 009