Government of Qatar selects Sprinklr to deliver unified digital citizen experience

Sprinklr, a unified platform for managing customer experience for modern businesses, has announced that the Civil Services and Government Development Bureau of Qatar has selected it as the technology platform to deliver unified digital citizen experiences across its government agencies. To achieve this goal, the bureau has established a Citizen Experience Centre of Excellence that will use Sprinklr’s UnifiedCXM platform and professional services expertise.

The bureau aims to elevate the digital experience for citizens and residents, meet the demands of the people for fast, personalised interactions with government agencies, and unite approximately 40 public service agencies on a centralised platform for seamless omnichannel experiences.

By using Sprinklr Modern Care, Sprinklr Modern Research, and Sprinklr Social Engagement and Sales, Qatar aims to provide several benefits such as omnichannel communication, reduced response time, a unified citizen and visitor view, and measurement for citizen experience success. Additionally, Sprinklr will provide training and 24X7 support to ensure the bureau’s digital transformation success and return on investment.

The ultimate goal of the bureau’s innovative approach is to pave the way for a unified citizen who can use the full power of future-focused digitisation. The Citizen Experience Centre

Businesses using 1,000+ applications with only 30% integration finds MuleSoft report

New data has shown that businesses are using more applications than ever before, with volumes increasing by nearly 10% in the past year, and on average, surpassing 1,000. However, only 29% of these applications are currently integrated, leading to data silos and disconnected departments, which in turn results in rising costs, duplicated work, and productivity bottlenecks. These findings were revealed in MuleSoft’s annual Connectivity Benchmark Report, which surveyed 1,050 CIOs and IT decision-makers to understand these challenges and what organisations can do to succeed in uncertain times.

Although integration is at the heart of digital transformation,

80% of respondents say integration challenges are slowing their efforts, and 36% say integrating siloed apps and data is their biggest digital transformation challenge. However, new technology is helping to solve these problems and make integration easier. Some of the world’s biggest companies are using real-time data technologies to integrate, ingest, and store real-time data of Excellence underpins Qatar’s National Vision 2030, which focuses on building a competitive government with the ability to measure, monitor, and improve its public services. Through this initiative, the bureau aims to eliminate fragmented technology, foster a user experience aimed at maximising efficiency and effectiveness, and provide a more harmonious and interconnected experience for all. streams at a massive scale, with built-in connectors that bring in data from every channel, including mobile, web, APIs, legacy data, and proprietary data lakes.

API-led connectivity helps businesses integrate apps and data, with 99% of organisations now using APIs to create exceptional customer experiences and generate revenue. Around 68% of organisations that are ahead of planned digital transformation progress have a mature strategy to empower non-technical users to easily integrate applications and data sources using APIs. Automation is also being increasingly used to support non-tech workflows, with RPA seeing rapid adoption across enterprises. Companies report broad automation and integration needs, with developers, IT operations, and application administrators being most likely to be responsible for automating business processes.

Mashreq launches NEOBiz Connect API integration with strategic partner Virtuzone

Mashreq has announced the launch of its NEOBiz Connect API integration with Virtuzone, its strategic partner, after a successful pilot phase. The NEOBiz Connect platform allows any free zone or trade license authority to submit a full NEOBiz account application from its platform, thereby enabling a one-click SME account opening, subject to approval, for the first time in the region. Through this integration, any customer of Virtuzone can easily open a bank account, simplifying the process and making it smoother and faster.

The collaboration aims to eliminate the cumbersome process of applying for a business bank account, commonly experienced by many small and medium-sized enterprises, SMEs. The integration helps by pre-populating a NEOBiz application, reducing the time taken to upload documents, and ensuring customers do not fill in duplicate information already provided.

APIs play a critical role in transforming the global digital banking landscape. In 2021, Mashreq became the first bank in the region to launch an API developer portal, and since then, its APIs have

Jumeirah Group launches mobile, biometric check-in for premium hospitality centres in UAE

Dubai-based luxury hospitality company, Jumeirah Group, has partnered with the Dubai Department of Economy and Tourism to launch a digital technology solution that enables guests to complete all check-in formalities via their mobile phones. The Jumeirah Mobile CheckIn solution allows guests who have booked directly on the Jumeirah website or mobile application to upload their identification documents within 48 hours of their stay.

The solution includes a verification step, where guests take a selfie on their mobile phone, which they upload to complete the check-in process. Upon arrival, guests will receive a digital or physical key, depending on their preference. The new system reduces the check-in process by up to 10 minutes.

been used for innovative digital journeys and personalised experiences for customers. The API integration will also enable Mashreq to provide a seamless banking experience for startups and budding entrepreneurs, allowing them to focus on growing their businesses.

Apart from streamlining the account opening process, Mashreq provides a full suite of valueadded services to support SMEs with their banking needs, helping fledgling enterprises grow faster. The launch of the NEOBiz Connect API integration is a significant step towards Mashreq’s goal of supporting the growing SME ecosystem and enhancing the ease of doing business in the UAE.

Jumeirah Mobile Check-In was unveiled during GITEX 2022 and is currently available at the Burj Al Arab Jumeirah, Jumeirah Beach Hotel, and Jumeirah Emirates Towers, with plans to roll it out across several of the group’s 13 hotels and resorts in the UAE later this year. The solution integrates Jumeirah Hotels and Resorts’ ecosystem with UAE Government-approved check-in protocols and security features, ensuring a safe and secure check-in process. The service uses guests’ identities to personalise their experiences both on and off property, subject to guest approval.

Jumeirah Mobile Check-In empowers guests by delivering a secure, quick, and easy check-in process, simplifying future reservations and facilitating payment processes. The digital solution aims to provide a safe and convenient check-in process to travellers while highlighting Dubai’s position as a must-visit destination.

Etihad Cargo expands digital capabilities of online booking portal with UN numbers

Etihad Cargo, the cargo and logistics division of Etihad Airways, has expanded its online booking portal capabilities in line with its ongoing digitalisation strategy. The latest development includes the addition of online pet shipment bookings for cats and dogs, online dangerous goods bookings and a custom feed in the customer dashboard.

Previously, booking pet shipments required customers to send multiple documents via email, but with the new online booking portal feature, customers can easily book the shipment of their pets, making the process simpler and more efficient. Similarly, booking the shipment of dangerous goods has also been simplified with the portal now allowing the capture of United Nations numbers, which globally identify hazardous substances for international shipping.

The new custom feed in the customer dashboard provides a more personalised experience for customers, allowing Etihad Cargo to customise the content it shares with them. This feature includes relevant offers and campaigns, making it easier for customers to access information that is pertinent to their region or sector. The latest features complement past updates, including a streamlined booking process that allows users to create and confirm bookings within 45 seconds. Etihad Cargo is already planning further enhancements, which will include features focused on specific documents and validations by origin and destination.

Dubai South partners with dnata to setup digitally driven gate control mechanism for shipments

Dubai South, a large-scale urban development project focused on aviation, logistics, and real estate, is collaborating with dnata, one of the world’s biggest air services providers that offers cargo, ground handling, and travel services. The collaboration aims to establish a digitally-driven Gate Control mechanism for cargo shipments at Dubai South’s cargo handling terminals. This will reduce the processing time to less than a minute benefiting companies based at the Logistics District free zone and the mainland, as well as movers who transport goods to other ports.

The collaboration involves integrating Masary, Dubai South’s e-gate pass system, with dnata’s Appointment and

Dock management system, which allows dnata’s clients to apply for appointments to access the free zone for loading and offloading shipments. This will create a seamless and paperless experience for customers at Dubai South gates under dnata’s designated appointment system for goods movement, leading to quicker procedures for customers and emphasising their satisfaction.

Dubai South was introduced in 2006 as a Dubai Government project, and it is a 145-squarekilometre, master-planned city that focuses on individual happiness. The city is identified as Dubai’s flagship urban project and is meant to create 500,000 jobs in an integrated economic environment that supports all types of businesses and industries. It is a global commercial and residential hub that is a major contributor to Dubai’s social and economic growth.