Enterprise It World Change Agents 2018 by Enterprise IT World

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FOR THE CIOs. BY THE CIOs. APRIL 2018

WATCH OUT FOR

PART-II

2018

THE ENTERPRISE CATALYSTS OF TODAY

A Special Edition For CIOs (Part-I)

CTRLS CONGRATULATES THE CHANGE AGENTS 2018 FOR THEIR OUTSTANDING CONTRIBUTION TO THEIR ORGANIZATION, INDUSTRY AND THE COUNTRY

CIO DINE AND DISCOURSE PRESENTED BY

DELHI

BENGALURU

KOLKATA

AHMEDABAD

MUMBAI

CHENNAI

EDITOR’S LETTER

RECOGNIZING THE CHANGE MAKERS OF ENTERPRISE INDIA An old adage goes, “If you can’t change, you are going nowhere.” Change is the catalyst for progress and from the very concept emerge breakthrough innovations and great inventions. An organization that does not change with the times tends to stall in its own steps and sacrifices the very essence of business: Progress. In today’s rapidly changing enterprise landscape, technology is the catalyst for organizations to carve out a niche in a world that is increasingly digital with each passing day. This in itself serves as the very essence that has put technologists at the forefront of all business evolution. IT leaders like CIOs, CTOs, and CISOs are the go-to guys for traditional business leaders like CEOs, COOs, CFOs and CMOs for not only understanding the changing business scenario but also interpreting the needs of the organizations and aligning business goals with the right approach to turn things around. New age technological concepts like IoT, Automation, AI,

NEXT MONTH SPECIAL

Mobility, Cloud and Analytics are the weapons in the quiver of IT leaders in organizations who today are more empowered and playing a quintessential role in business decisions than ever before. Enterprise IT World has started a campaign to showcase these change makers of Enterprise India in 2018, highlighting not only their credentials and key achievements of recent times, but also empowering them to come out and share their philosophy of success with the world. The current edition features the inaugural lot of IT leaders from India’s enterprises and the number of profiles will continue to surge are we progress through the next few months. With this profiling showcase, we aim to not only highlight the top industry change makers in India but also motivate them to reach further with recognition through the ChangeAgents 2018 awards scheduled at the planned CIO500 Mega Summit in the second half of 2018. Further, this month’s issue also carries exclusive coverage of recent engagements like 7 City CIO Dinner Series which saw IT Leadership from Ahmedabad and Mumbai converge in heavy numbers to discuss and exchange opinions on the transforming role in the current technology landscape. The issue also features coverage of a unique CIO Golfing Event held in the month of April in New Delhi. The issue further touches on CIO literature with self authored articles and interviews from senior IT leaders in India. We hope this issue comes across as informative and inspiring to our readers to achieve big things in their future plans and also helps them develop a winning mentality through great insights from the country’s front runners when it comes to innovation, disruption and progress in the increasingly competitive and digital business landscape.

S A N J AY M O H A PAT R A S A N J AY @ A C C E N T I N F O M E D I A . C O M

COVER STORY

SUPPLEMENT

CHANGE AGENTS 2018 Vol. 2

FUTURE OF DATACENTERS

Building on the IT Leadership profiling initiative from the April Issue, Enterprise IT World will rack up further profiling from the Indian IT Leadership community highlighting achievements of industry’s top change makers from large organizations across verticals like BFSI, Healthcare, Manufacturing, IT/ITES, Real Estate and Infra. The profiles will have a brief insight on their IT skills, their credentials, experience in the industry, at the same time highlighting their achievements from recent projects and their philisophy for ensuring success.

Data explosion has just begun to gather pace in the subcontinent and with new privacy laws from Govt. set to come in, India is in need of an exponential expansion of its datacenter capabilities. We look at how India’s top Datacenters are gearing up for the rapidly increasing storage needs of the country.

PLUS

Interviews and Case Studies

Catch interviews, guest articles and case studies of recent applications from the Industry stakeholders, IT/ITES Vendors and IT leaders and CIOs from the Enterprise IT World CIO Community.

Send in your inputs to sanjay@accentinfomedia.com APRIL 2018 ENTERPRISE IT WORLD

CONTENTS V O L U M E 0 3 | I S S U E 0 2 | APRIL 2 0 1 8 | W W W . E N T E R P R I S E I T W O R L D . C O M

Publisher: Sanjib Mohapatra Editor: Sanjay Mohapatra Associate Editor: Chitresh Sehgal Designer: Ajay Arya Assistant Designer: Rahul Arya Web Designer: Vijay Bakshi Technical Writer: Manas Ranjan Lead Visualizer: DPR Choudhary Social Media Manager: Ravish MARKETING Marketing Manager: Kajal Sharma kajal@accentinfomedia.com

2018

THE ENTERPRISE CATALYSTS OF TODAY

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CIO TOYS / 46

HP takes Commercial VR to next level with Z VR Backpack PC

SPECIAL FEATURE

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“Empowering Banking CIOs to lead from the front: CtrlS Banking Community Cloud” 4

TECH TALK

APON

Editorial~ ~~~~~~~~~~~~~~~~~~~~~~~~~ 03 News~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 06 Event Coverage (CIO D&D)~~~~~~~~~~~ 36

“Simplifying Digital Transformation: Increased Uptime, Lower DC Cost and Free IT Pros”

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“How chatbots are changing customer service business”

ITWORLD

ROUND UP

IT Leaders struggle with HCI security; but confident it can transform ‘Flexibility’

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

New research from WinMagic, the data security company, surveying over 1,000 IT Decision Makers (ITDM) about Hyper-Converged Infrastructure (HCI) has revealed flexibility (65%) performance (58%) and availability (46%) as the highest ranked benefits of the technology. However, the survey also highlighted ITDM concerns around expanding their use of HCI, with complexity leading at 45% and security a close second (43%). Currently, only 15% of respondents’ report having any HCI technology in their infrastructure. Yet the HCI market is expected to expand, with Gartner stating that “By 2021, HCIS will represent 54% of total converged infrastructure shipments by revenue, with HCIS reaching $10.8 billion.” 6

ENTERPRISE IT WORLD APRIL 2018

ITDMs are clearly seeing the benefits of HCI technology, so what is holding them back from using it more? Simplicity can make some things harder. Deployed with the correct controls HCI can be one of the best ways to simplify data center infrastructure. However, its dynamic nature and reliance on virtual machines, creates challenges such as how to unify security and control data sprawl as IT departments struggle to maintain control as workloads expand. A quarter (27%) of respondents admitted to not limiting access to the control planes of their HyperConverged Infrastructure. Rather than encrypting individual workloads, many are simply encrypting the whole platform, ignoring the need for encryption and access controls to certain sensitive datasets.

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$10.8 bn

Expected market value of Hyper-Converged integrated systems shipments by 2021 Source: WinMagic

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ITWORLD // NEWS BRIEF

SAP, NITI Aayog collaborate to setup 100 Atal Innovation Labs across India

SAP SE announced the signing of a Statement of Intent (SOI) with NITI Aayog’s Atal Innovation Mission (AIM), a flagship programme of the Government of India to promote a culture of innovation and entrepreneurship. As part of the SOI, SAP in 2018 will adopt 100 Atal Tinkering Laboratories (ATL) to promote science, technology, engineering and mathematics (STEM) education among secondary school children across India, specifically the states of Delhi, Rajasthan, Gujarat, Maharashtra, Karnataka, Andhra Pradesh and Telangana. “We’re passionate about using technology to improve people’s lives- One example is to empower the world’s youth, working adults, differently abled people and the unemployed with the right skills they need to thrive in the digital economy. Collaborating with

CIO

governments and academia will allow us to further ignite innovation in India’s large student population through providing the right guidance, knowledge, and infrastructure, which not only improves lives but also advances the technology ecosystem as a whole,” said Bernd Leukert, member of the Executive Board of SAP SE, Products & Innovation. Acknowledging the importance of such collaborations, Amitabh Kant, CEO of NITI Aayog, said, “India’s growth for the next few decades will depend on the innovations coming out of these tinkering labs. Tomorrow’s ideas come from students, who will disrupt industries and creative sectors with new technologies and processes which will thrust India into the leadership position for technological creativity and innovation.”

27 APRIL 2018

3 – 4 MAY 2018

CIO DINE AND DISCOURSE 2018

GLOBAL CYBER SECURITY IN HEALTHCARE & PHARMA SUMMIT

ENTERPRISE IT WORLD APRIL 2018

At #FUTURE 2018, Chief Minister of Kerala Pinarayi Vijayan announced that the State government will provide connectivity through 1000 free public Wifi hotspots across the State. Enabled by Cisco technology, Kerala has become the first state in India with the largest public Wi-Fi network providing statewide access. The statewide network will provide citizens access to the internet with WiFi spots deployed in parks, libraries and other public spaces. As a part of its Country Digitization Acceleration programme, Cisco has worked with the State over the last six months to provide end to end Wi-Fi hardware for these wireless access points. As part of its commitment to accelerating the digital transformation of Kerala, Cisco will install the Wi-Fi network in Phases. Sudhir Nayar, Managing Director, Commercial Sales, Cisco India and SAARC said, “The vision outlined by the Honorable Chief Minister of Kerala will help harness the power of digital transformation to accelerate economic growth and social progress in the State. We are excited to be a part of Kerala’s digital journey and believe that this sets an example that other States can replicate.”

EVENTS

Pune, India The 7 city CIO Dine and Discourse 2018 closes with the Pune chapter marking an end to India’s First Open Forum for CIOs.

Cisco enables Kerala to take a big leap in statewide wireless connectivity

London, UK Excellent opportunity to learn, share and observe from a range of exhibitions and presentations on cyber security in healthcare, medical devices and pharmaceuticals.

14 – 16 MAY 2018

Brockenhurst, UK Conf. brings together practitioners of Complex Systems to discuss new approaches for resolving complex issues. COMPLEX SYSTEMS 2018

11 - 12 JUNE 2018

Glasgow, UK Intl refereed conference dedicated to the advancement of the principles, methods and applications of situation awareness on Cyber Systems, BIS, CND, CNI, CPS and IoT. CYBER SA 2018

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ITWORLD // NEWS BRIEF

Mahanagar Gas Ltd teams up with Tata Comm to deploy 5,000 smart gas meters in Mumbai

S/HE SAID IT

SAMEH YAMANY,

CTO, VIAVI SOLUTIONS

“We are nearing the point of no return, when manual operations will be unable to scale sufficiently to keep up with dynamic traffic patterns. The only way forward is to increase network automation and programmability in 2018 and beyond.”

Tata Communications is working with Mahanagar Gas Limited (MGL) to deploy 5,000 smart gas meters in Mumbai. The new smart meters will give households and businesses unprecedented visibility and control over their gas usage, and enable MGL to enhance operational efficiencies. As the global smart gas meter market is set to grow from around USD 1.59 billion in 2016 to USD 2.27 billion by 2021, it is expected that there will be around 130 million smart meters across India in the next three years. MGL’s new smart meters will be equipped with reliable, secure connectivity provided by Tata Communications’ public Internet of Things (IoT) network. This infrastructure is based on an ultra-low-power, long-range LoRaWANTM network, which enables MGL to simultaneously monitor thousands of smart meters. It means that its customers won’t have to manually check their gas meter readings – instead the smart system will automatically track their gas usage. “Our recent India-wide research found

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10 ENTERPRISE IT WORLD APRIL 2018

that the home is where people expect IoT to make a big difference, with over 90% of people surveyed saying that they would like to use IoT to monitor their home appliances remotely in real-time, for example,” said VS Shridhar, Senior Vice President and Head for Internet of Things, Tata Communications. “Smart metering is one of many IoT-enabled applications that could transform how people live and engage with the world around them, and how businesses operate and engage with their customers. We look forward to working with MGL and other innovative utility companies, as they harness the power of IoT to improve the way they serve their customers and manage all aspects of their operations.” Tata Communications is building the foundation for IoT in India with the world’s largest IoT network, spanning nearly 2,000 communities and touching over 400 million people in total. To-date, the company has rolled out the LoRaWAN network in 38 cities, with more cities planned for implementation over the next two years.

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content and platforms aimed at enhancing the learning experience and making learning frictionless go hand-in-hand with making the most of employees’ precious time and create lasting change in their organizations.” TA R A O ’ S U L L I VA N , C H I E F C R E AT I V E O F F I C E R , SKILLSOFT GROUP

81% CISOs believe greater automation key to better cybersecurity: New Survey Reveals. 46% of cybersecurity responders believe they will struggle with or it will be impossible to keep up with increase and complexity of threats they will face in the next 12 months; IT security staff need to increase their security staff by 24 % .

PRESENTS

CIo DINE AND

DISCOURSE 9th MARCH - 27th APRIL

2018

“TRANSFORMATION OF INDIAN CIOs AND ROAD AHEAD” POWERED BY

C I T I E S & DAT E S PRESENTED BY

LE MERIDIEN DELHI 9th March 2018

ITC WINDSOR BENGALURU 16th March 2018

JW MARRIOTT KOLKATA 23rd March 2018

COURTYARD BY MARRIOTT AHMEDABAD 6th April 2018

JW MARRIOTT, JUHU MUMBAI 13th April 2018

ITC GRAND CHOLA CHENNAI 20th April 2018

JW MARRIOTT | PUNE | 27th April 2018

CONTACT: INFO@ACCENTINFOMEDIA.COM, 011-49148449

ITWORLD // NEWS BRIEF

Dassault Systèmes fortifies cloud presence in India

HPE ramps up AI usage across business functions for customers Hewlett Packard Enterprise (HPE) announced new offerings to help customers ramp up, optimize and scale artificial intelligence (AI) usage across business functions to drive outcomes such as better demand forecasting, improved operational efficiency and increased sales. “Global tech giants are investing heavily in AI, but majority of enterprises are struggling both with finding viable AI use cases and with building technology environments that support their AI workloads. As a result, the gap between leaders and laggards is widening,” said Rajesh Dhar, Senior Director, Pointnext, HPE India. “HPE is best positioned to help customers make

EXECUTIVE

AI work for their enterprise, regardless of where they are in their AI adoption. While others provide AI components, we provide complete AI solutions from strategic advisory to purpose-built technology, operational support and a strong AI partner ecosystem to tailor the right AI solution for each organization.” The new HPE offerings enable customers to explore, evolve and expand AI applications aligned to their business and industry needs, accelerating time to value. HPE is introducing a series of AI industry solutions for predefined use cases, starting with HPE Digital Prescriptive Maintenance Services, delivered by HPE Pointnext.

Dassault Systèmes announced the cloud offerings based on a subscription model for the India market. Each subscription includes instant access to unique collaborative applications embedded within the 3DEXPERIENCE platform such as 3D design, engineering, modeling, simulation, data management and process management on the cloud; Social communication, community building and ideation applications for collaborative innovation; 3D visualization, analytics and dash-boarding for knowledge sharing and data-driven decision-making for communities. With these cloud offerings, Dassault Systèmes will cater to companies across aerospace and defense, automotive OEM and suppliers, industrial engineering, and retail sectors. The cloud offers will be rolled out by Dassault Systèmes direct Business Transformation channel as well as a network of over forty five large Value Added Resellers across the Value Solution and Professional Channels. Last year, Dassault Systèmes had acquired a majority stake in Outscale, a global leader in enterprise-class cloud services, thereby strengthening its position as one of the fastest growing cloud companies in the world. PwC Global 100 Software Leaders report ranks Dassault Systèmes as the third fastest growing cloud company in the world.

MOVEMENT Capgemini appoints Patrick Nicolet as Group Chief Technology Officer

Rocket Software names Anjali Arora as Chief Product Officer

Riverbed founder Jerry M. Kennelly retires; transfers CEO duties to Paul Mountford

Citrix appoints Ravindra Kelkar as Senior Director, Enterprise & Public Sector, India

Ingram Micro appoints Diego Utge as India SVP & Chief Country Executive

Epson India elevates Samba Moorthy to spearhead India operations

Informatica ropes in Sathesh Murthy as Managing Director India

Ruth Werhahn joins Executive Board of TUV Rheinland AG

ASUS brings in Leon Yu from MEA to head regional growth in India

12 ENTERPRISE IT WORLD APRIL 2018

NEWS BRIEF // IT WORLD

Prime Focus, Microsoft partner to power Media & Entertainment industry to Cloud

Prime Focus Technologies (PFT) has partnered with Microsoft to further strengthen its flagship CLEARTM Hybrid Cloud-enabled Media ERP Suite. CLEAR handles 1.5 M hours of content, and its extensive domain knowledge combined with Microsoft’s powerful Azure Cloud Services will create an intelligent, media-savvy cloud solution. The depth and breadth of this collaboration is designed to create new revenue streams for PFT by enabling it to develop new products and services for the Media & Entertainment (M&E) industry. PFT selected Microsoft Azure as its preferred cloud hosting platform to best implement CLEAR across geographies with extreme reliability, scalability, performance, and global accessibility powered by Microsoft. “We are seeing an explosion in the creation and consumption of media across platforms around the world. PFT has been offering global media brands the platform to manage their value chain from development to distribution to archiving. By leveraging Azure, PFT’s is positioned to deliver even more innovative, scalable solutions through Microsoft’s global, secure, reliable cloud infrastructure and advanced AI services”, said Meetul Patel, Chief Operating Officer, Microsoft India. With traditional revenues shrinking and costs increasing on the back of digital endeavors, this partnership will enable content owners to quickly and easily leverage the efficiencies, flexibility, and agility that the cloud provides—made possible by PFT’s flexible approach to virtualising business processes, content supply chain, and vision to build a connected enterprise. Microsoft Azure also enables innovation by the companies around new media workflows, new operational capabilities and, new business opportunities. The foundation of the alliance begins with the immediate migration of all consolidated data storage to Azure for uninterrupted service, before the migration of core CLEARTM Media ERP to Azure coupled with Microsoft’s Cognitive Services.

YES Bank selects Euronet India to power its core payment infrastructure

Euronet India Services will be powering YES BANK’s core payment infrastructure including, but not limited to, switching transactions between end points, driving payment channels, card management services, etc. Being a pioneer and industry 1st in a variety of countrywide payment initiatives like Digital India, YES BANK decided to modernize its core payment infrastructure to drive the bank’s next level of digital growth and at the same time be up in the curve as far as Reliability, Accessibility & Security (RAS) parameters are concerned. Following a rigorous evaluation, Euronet emerged as the partner of choice for the Bank. The right-to-use license deal was signed in last quarter of 2017 and the project has witnessed a record implementation timeline, going live in Feb 2018.

Euronet’s mandate to migrate from the bank’s incumbent switching platform, which has been in place since the bank’s inception, onto Euronet’s switching platform and the fact that Euronet would be deploying the entire payment stack in a private cloud makes this a 1st of its kind engagement in Asia Pacific. Speaking on this occasion, Anup Purohit, Chief Information Officer, YES BANK Ltd said, “YES BANK has had been scouting for a trusted partner to modernize our payments infrastructure and after running our due diligence, we are proud to have partnered with a global leader like Euronet. Since inception, YES BANK has used Technology and Innovation to offer a superior banking experience to our customers, and with this partnership we re-iterate our commitment to customers via implementation of a state-of-the-art core payments platform.” Himanshu Pujara, Regional Managing Director, Euronet Asia Pacific commented, “YES BANK is one of the most digitally savvy banks in India and Euronet is pleased to partner with them.”

Siemens AG, Orange expand partnership for global SD-WAN infrastructure

Siemens AG, a global electronics and electrical engineering company, has extended its contract with Orange Business Services for a global “Siemens Digitalization Network” (SDN) built on an SD-WAN infrastructure, connecting 1,500 sites in 94 countries. The increased performance of its communications infrastructure will enable Siemens to take full advantage of further digitalization to improve its Industry 4.0 processes. Under this new six-year contract worth 240 million Euros, Orange Business

Services will migrate Siemens’ entire global infrastructure to a dynamic and flexible SD-WAN network which will connect cloud applications as well as IoT devices. Consolidating network design and maintenance with one single provider will further reduce complexity and strengthen application performance and agility. “As a globally operating company with subsidiaries and divisions all over the world, we need a reliable and flexible communication network that is a critical business enabler and can evolve with our growing business,” said Frederik Janssen, Head of Siemens IT Infrastructure Portfolio and Strategy. “We chose Orange Business Services because we see it as a prime partner with the ability to deliver seamless worldwide SD-WAN coverage with the highest degree of security standards – especially to protect against threats from the Internet, quality of service, local support and an attractive price-performance ratio. We were also impressed by the flexibility and the service level Orange Business Services has been providing as a trusted partner to Siemens over the past several years.” APRIL 2018 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

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Global IoT Security Spending to touch $1.5 Billion in 2018: Gartner

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About The Book (IoT)-based attacks are already a reality. A recent CEB, now Gartner, survey found that nearly 20 percent of organizations observed at least one IoT-based attack in the past three years. To protect against those threats Gartner, Inc. forecasts that worldwide spending on IoT security will reach $1.5 billion in 2018, a 28 percent increase from 2017 spending of $1.2 billion. “In IoT initiatives, organizations often don’t have control over the

source and nature of the software and hardware being utilized by smart connected devices,” said Ruggero Contu, research director at Gartner. “We expect to see demand for tools and services aimed at improving discovery and asset management, software and hardware security assessment, and penetration testing. In addition, organizations will look to increase their understanding of the implications of externalizing network connectivity.

Although over 100 countries have developed data privacy laws, there is a lack of expert guidance on these laws. This text examines the fundamental aims and principles of data privacy law, along with the mechanisms for its enforcement in an international context.

Key Features Bygrave analyses relevant law from around the globe, paying particular attention to international instruments and using these as a foundation for examining national law.

Vertiv joins Ericsson Energy Alliance to tap next-gen networks Vertiv has been selected to join the Ericsson Energy Alliance, a competitive ecosystem and management interface that aims to increase market share and top-line growth while evolving access networks towards 5G. The long-term agreement builds on the strength of the Vertiv global reach, unique product com14 ENTERPRISE IT WORLD APRIL 2018

petence and service delivery, along with the speed and flexibility provided by its first-class research, design and engineering teams. The Alliance is part of the Ericsson Radio Site System, which comprises all of the site infrastructure components required to provide network performance and operational

efficiency to the mobile operator. The partnership allows Ericsson to compete more forcefully, broadening the portfolio with increased access to new technologies, strengthening the regional sales support, and establishing a consistent ecosystem to support telecom access networks and 5G deployments.

NEWS BRIEF // IT WORLD

MANAGEMENT

MANTRA

“Leadership is having a vision; being able to

articulate that to people around you to get a consensus on a common vision.” – STEVE JOBS, FOUNDER, APPLE

Synology unveils Active Backup 2.0 Beta for Office 365

GoDaddy enhances global operations with AWS partnership

Amazon Web Services announced that GoDaddy is going all-in on AWS, migrating the vast majority of its infrastructure as part of a multi-year transition. GoDaddy will leverage the breadth and depth of AWS services—including machine learning, analytics, databases, and containers—to innovate faster than ever before and to meet the needs of its customer growth around the world. AWS will enable GoDaddy to accelerate the deliv-

ery of its products and services, and easily deploy them globally in minutes, to its customers worldwide. GoDaddy has been an active adopter of containerized applications, and will now leverage AWS’s Amazon Elastic Container Service for Kubernetes (Amazon EKS). This fully managed service will allow GoDaddy to run its many Kubernetes workloads on AWS without change, since Amazon EKS is fully compatible with any standard Kubernetes environment. GoDaddy is also using Amazon Elastic Compute Cloud (Amazon EC2) P3 Instances to substantially reduce the time it takes to train machine learning models and increase the performance of its GoDaddy Domain Appraisals tool that helps customers understand the value.

Telefónica teams up with Huawei to launch Big Data Product Suite for Enterprises

Telefónica and Huawei have announced a partnership to launch a set of Big Data products aimed at enterprises that want to develop their own internal use cases as well as to sell data applications to their clients. These Big Data as a Service products will be marketed under the brand of LUCA, Telefónica’s data unit. Initially, the agreement provides customers four core services: Hortonworks Data Platform as a service to help store, process and analyze data; Big Data

Integration to migrate data to the cloud; Data Governance to control the quality and security of data; and Data Miner to help create insights from data through analytical algorithms and complex structured and unstructured data integration. Each of the services can be self-deployed for use by the customer on-demand. In the first phase of deployment, Telefónica and Huawei will focus on providing these services over Telefónica’s cloud infrastructure in Latin America. Customers will benefit from Telefónica’s proximity as a single provider as well as the quality and security of its infrastructures. This partnership will allow Telefónica to widen its portfolio of big data and data analytics related services under LUCA brand.

Synology announced the beta release of Active Backup for Office 365 with added support for mail, contacts, and calendar protection on top of existing OneDrive for Business support, allowing businesses to control even more of their data in Microsoft Office 365. “Since a rapidly growing number of businesses are moving their operations to the cloud, this is our first solution to comprehensively back up corporate data on a cloud provider,” said Jia-Yu Liu, Director of Application Group at Synology Inc. “The Active Backup family of packages makes it effortless to consolidate data dispersed across physical, virtual, and cloud environments into a centralized backup solution. More Active Backup solutions to provide virtualization and physical backup will be released in the near future.” Key features include:Mail, contacts, and calendar data protection: Personal and shared mailboxes, along with their folder structure, and attachments can all be backed up, along with users’ contacts and calendars. This allows businesses to efficiently protect and retain their data against potential loss, deletion, or malicious attack. Granular restoration, search, and export: Efficiently filter by keyword with the new content search. From there, users can efficiently find the right email and restore and download a single file, mail, mail attachment, contact, and calendar events from a self-service recovery portal, without having to restore an entire backup. Users can preview details of an email or contact before executing restoration to ensure that users restore the intended item. Refined management capabilities: A redesigned dashboard for centralized management provides IT admins with transparency into real-time and historical protection of mai., APRIL 2018 ENTERPRISE IT WORLD

COVER STORY // // CIO SPECIAL

2018

THE ENTERPRISE CATALYSTS OF TODAY

From business enablers to chief growth drivers, these Enterprise leaders are transforming India, bringing in a culture of innovation and helping their organizations embrace technology as the vital fuel of growth. The go-to difference makers for businesses today, they are undoubtedly the Change Agents of 2018.

BY CHITRESH SEHGAL CSEHGAL@ACCENTINFOMEDIA.COM

ndia is entering the next phase of growth empowered by digital transformations across public and private sector organizations, bringing Enterprise IT Leaders to the helm of critical business decisions. These Change Makers have become the true business leaders for the country today, playing an integral part in the economy today, driving growth and employment across sectors. They have been instrumental in bringing their organizations at power with global counterparts. The enterprise IT leaders of today have taken up the mantle of helping business realize the power of technology in the age of information and connectivity, transforming legacy infrastructures and process through SMAC, IoT, Big Data, Automation and RPA to name a few. Information technology has been at the core of all development in the country in the recent times, directly contributing nearly 10% of India’s GDP growth in recent times as well as generat16 ENTERPRISE IT WORLD APRIL 2018

ing over 13 million direct and indirect jobs. They have transformed manufacturing units with Smart factories and industry 4.0, brought in mobility and automation, enabled delightful customer experiences, digitalized and revitalized core industries like Healthcare, BFSI, and Retail. It is hard to measure the exact impact of their contributions because directly and indirectly, they have been key stakeholders in every new initiative in enterprises today. They have become the go-to guys for CEOs when looking to drive growth and explore new revenue channels. They have helped their fellow leaders get better at their jobs, giving them the power of BI, enabling them to make better informed decisions and work in their own capacity, empowered by data like never before. Owing to this vitality of the Enterprise IT Leaders in today’s business and technology landscape, Enterprise IT World has kicked off the Change Agents 2018 initiative where we will profile and

highlight the contribution of 500 of the foremost IT change makers in India in the coming months. The initiative will showcase their expertise, their successful technology deployments in the years gone by and their plans for transforming Enterprise India through the power of Digital in the years ahead. These IT leaders have also shared their own understanding of how businesses leverage the power of information technology and given a sneak peek into their ideology and mantra for success when taking on new challenges and deploying technologies for their organizations. The next few pages feature some of India’s top CIOs and IT Leaders from core verticals including BFSI, Healthcare, Manufacturing, Media and Entertainment, Retail, IT/ITES and Real Estate. The profiles feature their credentials and plans for future, and we hope to embellish the knowledge and understanding of our readers through the deep insight shared by there IT leaders of today.

CIO SPECIAL // COVER STORY

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Industry Experience: 31 years

Key Credentials • Upgrade to SQL 2016 • Microsoft Power BI and Microsoft StorSimple

Previous Organizations: Tata Consultancy Services, NIIT, Datamatics IT Team Strength: 10

RITU MADBHAVI,

CIO

Core Areas of Expertise • Cloud Computing • Business Process Automation

Technology Plans for 2018 • Initiate Compliance Process Automation • Implement Multi Factor Authentication

HCG HOSPITALS “Simplify processes and promote quick decision making through a collaborative approach for the IT team.” Sector: Healthcare

• Oncology based application management, DC/DR operations

Industry Experience: 30 years Previous Organizations: Doordarshan, CBI, Onicra Credit Agency, Quest, Paras Healthcare IT Team Strength: 50 Plus

ARUN GOYAL,

PRESIDENT AND CIO

Core Areas of Expertise • Amalgamation of technology with people and processes

Key Credentials • HIS, SAP, LIMS, RIS-PACS • Strengthening IT Infra and structuring project implementation Technology Plans for 2018 • EMR/OIS and CRM Implementation across group healthcare properties • Launching a highly digitized and efficient version of Tele-ICU

APRIL 2018 ENTERPRISE IT WORLD

COVER STORY // CIO SPECIAL

KNP SECURITIES

VFS GLOBAL

VIVEK MANILAL DHARIA,

DHIREN SAVLA,

“The right approach when going for any new technology is innovation and collaboration.”

“There is no other way but to keep learning and there is no alternative but hard work.”

Sector: BFSI

Sector: ITeS & Citizen Services

Industry Experience: 30 years

Industry Experience: 29 years

Previous Organizations: NH Securities

Previous Organizations: Kuoni Group, CRISIL, IL&FS, PL India, Sharekhan, Merrill Lynch, The Great Eastern Shipping Company, IBPS

CIO

IT Team Strength: 18 Core Areas of Expertise • Project Planning and Management • IT Infrastructure with Network & Security Management Key Credentials • Networking LAN/WAN implementations for enterprise networks within organizations • Converged Internet access for better security control and performance Technology Plans for 2018 • Planning and execution of AI projects in the organization • Continuous digital transformation initiatives

18 ENTERPRISE IT WORLD APRIL 2018

GROUP CIO

IT Team Strength: 135 Globally Core Areas of Expertise • Formulating Business & IT strategy • Strategic implementation of Global IT Projects • Multi-country global operations Key Credentials • Implementation of SAP/ Successfactor in over 120 countries. • Transformation project covering over 10000 users

Technology Plans for 2018 • Currently working on a Digital platform for future for the Group

CIO SPECIAL // COVER STORY

ATOS “To ensure the success of any initiative, the first step for IT leadership is to find your inspiration from within.” Sector: ITES

management, Outsourcing

Industry Experience: 29 years

Key Credentials • Major IT integration of 8000+ employees across 7 metros in India with Global teams • Exchange 365 rollout for 20000 users

Previous Organizations: Siemens, L&T, Bombay Productivity Council IT Team Strength: 100 plus

AVINASH VELHAL

GROUP CIO INDIA, APAC & MIDDLE EAST

Core Areas of Expertise • Mergers and Acquisitions; • IT Governance, Compliance

Technology Plan 2018s for 2018 • Restructuring security and data management in accordance with GDPR • IT team Re-skilling

TATA COMMUNICATIONS “Result oriented IT plans and strategies are about empowering customer and employees.” Sector: IT/ Telecom

IT Team Strength: 1000 Plus

Key Credentials • DC Consolidation to single DC in Pune upgraded to Tier III 99.982% uptime. • Project Galaxy to transform BI within Tata Comm to compete on a global level.

Core Areas of Expertise • Digital and IT in Telecommunication • Outcome oriented strategic technology outsourcing models

Technology Plans for 2018 • Define Digital Architecture • Increase employee productivity related to BI by a minimum of 20%

Industry Experience: 28 years Previous Organizations: Lebara, Bharti Airtel, UTC

RUPINDER GOEL,

GLOBAL CIO & SR. VICE PRESIDENT IT

APRIL 2018 ENTERPRISE IT WORLD

COVER STORY // CIO SPECIAL

JINDAL STEEL AND POWER LIMITED

INTERARCH BUILDING PROJECTS

VIPUL ANAND,

SHAILENDRA CHOUDHARY,

GROUP CIO

“IT is about alignment with stakeholders, hands on technologies and business processes and promoting innovation and creative mindset.”

VICE PRESIDENT AND HEAD-IT

“Develop a technology mindset. Look before you leap and Run with the right crowd”

Sector: Manufacturing

Industry Experience: 28 years

Previous Organizations: Aditya Birla Group, Honda SIEL

Previous Organizations: C & S Group IT Team Strength: 20

IT Team Strength: Over 300 Personnel across Domestic and Global Locations Core Areas of Expertise • IT Strategy formulation and execution of projects • Churning out Business benefits through judicious and cost effective utilization of IT solutions across the geography Key Credentials • Creating Business Value of IT • Set up SAP Projects handled by in-house nurtured team at almost zero cost Technology Plans for 2018 • Conceptualizing and executing a Digital transformation roadmap for the Jindal Group. 20 ENTERPRISE IT WORLD APRIL 2018

Core Areas of Expertise • Designing, sizing & scoping of IT infrastructure for new business set up • SAP & CRM, Organizational Leadership, Core knowledge of IT and Engineering Key Credentials • Implemented various IT projects including ERP, CRM, Portals Intranet • Risk management, cloud, security • Transformation project covering over 10000 users Technology Plans for 2018 • Plan and execute use cases in Mobility, • Continue enterprise wide digital transformation

CIO SPECIAL // COVER STORY

ORIENT CEMENT “The key is to understand the functional requirement before adopting any technology.” Sector: Cement - Manufacturing and Distribution Industry Experience: 28 years Previous Organizations: Cemcon Consultant, CK Birla Group

DV SESHU KUMAR

ASST VICE PRESIDENT IT HEAD

Core Areas of Expertise • Sound knowledge in IT as well as functional • Making right mix of technology with

the functional requirement Key Credentials • Infrastructure upgradation with load balancers • ISO 27001 certification • Implemented WORKPLACE FACEBOOK Across organization, Technology Plan 2018s for 2018 • Logistic automation with RFIDs • Digital Transformation initiatives

KWALITY “Always begin with having deep insight whatever project you take on.” Sector: FMCG Industry Experience: 27 years Previous Organizations: Varun Beverages, RJ Corp, Pearl Drinks (Pepsico JV), Super Cassettes, Polar Industries.

Management • Enterprise IT Security, DR & Business Continuity Key Credentials • Deployment of Enterprise IT Security Framework • Implemented HR Process Automation Application

IT Team Strength: 15 to 20

ANAND RUHELA,

HEAD INFORMATION TECHNOLOGY

Core Areas of Expertise • IT Strategy & Planning, Application Development &

Technology Plans for 2018 • Digitization in Process control areas like IOT & Machine learning Projects in Manufacturing Plants

APRIL 2018 ENTERPRISE IT WORLD

COVER STORY // CIO SPECIAL

CK BIRLA GROUP PUNEESH LAMBA,

VICE PRESIDENT AND GROUP CIO

“Always wear the hat of a Business Leader while designing and implementing technology related solutions”

SIMPA NETWORKS BOHITESH MISRA,

VICE PRESIDENT - IT & BI

“Innovate and disrupt. Lead from the front with the right team with their re-skilling on newer latest technologies.” Sector: Solar Energy

Sector: Automotive

Industry Experience: 25 years

Previous Organizations: MothersonSumi, HP, CRIS, Indian Railways

Previous Organizations: BILT, Punj Lloyd, GE Capital, Genpact, Tata Consultancy Services, Escorts IT Team Strength: 90+ Core Areas of Expertise • Supply Change Management • IT Strategy & Roadmap development Key Credentials • Numerous successful ERP implementation and reimplementation cases • Ran projects around IoT, Chatbots, Analytics and Augmented Reality for the Group Technology Plans for 2018 • Explore opportunities around AI, Cognitive Computing and Analytics. • Leverage third platform for Enterprise digital 22 ENTERPRISE IT WORLD APRIL 2018

IT Team Strength: 15 Core Areas of Expertise • Program Management, DevOps, • IoT, Business Analytics, eCommerce Key Credentials • Developed the biggest Railway reservation booking engine CONCERT for Indian Railways • Development of IoT, Mobility based business application and Business Intelligence solution for Solar energy Technology Plans for 2018 • Solar energy as a service aligned towards Microfinance Institutions and integrated with IoT and Cloud solutions. • Enhance BusinessKonnect solution and implement MFI cloud solution.

CIO SPECIAL // COVER STORY

AP&TELANGANASTATECOOPERATIVEBANK “The key to any successful technology deployment is in alignment of IT Strategy to organizational goals.” Sector: Banking Industry Experience: 25 years Previous Organizations: ValueLabs, Bartronics India, Andhra Bank

Key Credentials • Spearheaded CBS Completion for 2 SCBs and 22 DCCBs in AP and Telangana • ATM Network, Digital Channels, Payment Systems

IT Team Strength: 165 plus

SRINIVASA RAO MUPPANENI,

GROUP CIO

Core Areas of Expertise • Banking Technology Management, Digital Banking • Information Security, IS Audit

Technology Plan 2018s for 2018 • Implement UPI, AEPS, and BBPS • Enable BI through Business Analytics • Restructure cybersecurity

SATIN CREDITCARE NETWORK “Every CIO today needs the flexibility to work with new business models, be open to try new ideas and take on feedback. “ Sector: Financial Sector - NBFC Industry Experience: 27+ Years Previous Organizations: Bata, Yum Brands, Procter & Gamble, Gillette IT Team Strength: 150+

SANJAY MAHAJAN,

CHIEF INFORMATION OFFICER

Core Areas of Expertise • Managing large scale programs, diverse cross functional/geographical teams • Innovation focused transformations. Key Credentials

• Big leap in business transformation • Rolled out last mile technology in 3 months across 700+ branches in MFI business • Training & building capability of 6000+ workforce Technology Plans for 2018 • Further technology enhancement for Banking correspondence & SME biz • DevOps, Cloud, AI, Chatbot, IOT etc. • Go GREEN by creating an e-Learning eco system across organization APRIL 2018 ENTERPRISE IT WORLD 23

COVER STORY // CIO SPECIAL

GSN GAMES VIVEK KHARE,

MANAPPURAM FINANCE PUNEET KAUR KOHLI,

DIRECTOR IT & FACILITIES

CHIEF TECHNOLOGY OFFICER

“Be pro-active and responsive than reactive. Make fast decisions, inaction is risky. Communicate, Communicate and Communicate. Make IT run for business and not otherwise.”

“Energy, positivity with a can do attitude in life and a very good personal-work life balance. “

Sector: Online Gaming

Sector: BFSI

Industry Experience: 24 years

Previous Organizations: quikr.com, Goldman Sachs, Yahoo, IBM, Forbes, firstRain, VCustomer, Aptech, Cyber Infosys

Previous Organizations: Bajaj Capital, Motricity, Soma Networks, Bharti Airtel, Carrier Aircon, BSES, Duncan Industries, ITC Hotels, Motorola Group

IT Team Strength: 200

IT Team Strength: 200 Plus team members

Core Areas of Expertise • Setting up IT Infrastructure, remote/offshore ops, data centre ops, cost centre management • Service delivery to Global Customers

Core Areas of Expertise • Strategic and tactical planning, IS Procedure and Budgeting, • Systems Architecture •• Executive leadership and supervision

Key Credentials • Enhancement in security portfolio • Deployment of Centralized ID Management, Asset Management

Key Credentials • Set industry benchmarks in 2017 on BFSI platform • Company digital transformation with Cloud at the bank end, BCPDR, and single sign on architecture.

Technology Plans for 2018 • Further enhancement in security portfolio of the infrastructure • Data Compliance to EUDPR

Technology Plans for 2018 • Major enterprise level transformation bringing offerings from offline space to the online space

24 ENTERPRISE IT WORLD APRIL 2018

CIO SPECIAL // COVER STORY

WOCKHARDT HOSPITALS “IT is about transformation, achieving new possibilities and evolving for the better of the organization and the society at large.” Sector: Healthcare Industry Experience: 24 years Previous Organizations: E&Y, OnMoney, TD Ameritrade, Prodigy Services Corp IT Team Strength: 40

SUMIT SINGH,

CHIEF INFORMATION OFFICER

Core Areas of Expertise • IT powered business transformation in Healthcare and Finance • Bringing change and innovation

Key Credentials • Big Data Analytics projects providing Business Intelligence for the organization • Manage Digital and Information Technology functions for the chain of hospitals across India Technology Plan 2018s for 2018 • Planning and execution of more projects of Big Data Analytics, Business Intelligence • Initiate HMIS ERP upgrade for the entire chain of hospitals

FIDELITY INFORMATION SERVICES INDIA “Utilize Design Thinking by sensing, implying, defining, ideating, building and validating business requirements and choosing right tech for right outcome, thus transforming Organization to Organism.” Sector: IT/ITES Industry Experience: 22 years Previous Organizations: Clear2Pay, DIMTS, Espire Infolabs, Saigun Technologies, Flemingo, TW Exports IT Team Strength: 12 Plus

UPKAR SINGH,

DIRECTOR IT

Core Areas of Expertise • Product Strategy, Solutions Design, • Business and IT Transformation

Key Credentials • DR for BCM/Risk Management • App/Infra Migration and Mobile Applications • SOC to ensure security/risk/ compliance Technology Plans for 2018 • Analytics to make informed decisions • IaaS to optimize resources • Opex models for cost optimization • In-memory computing to process real-time data

APRIL 2018 ENTERPRISE IT WORLD 25

COVER STORY // CIO SPECIAL

SADBHAV ENGINEERING

VARROC LIGHTING SYSTEMS INDIA

SUNIL K SONARE,

ASHOK TIWARI,

“Understand the business at macro level, work with lowest level team to make them aware about the IT and its potential to be enabler.”

“IT is an ever changing landscape. A successful leader needs to Learn, Unlearn and Relearn all the time.”

GENERAL MANAGER AND HEAD IT

Sector: Infrastructure Industry Experience: 22 years

HEAD IT

Sector: Automotive Industry Experience: 21 years

Previous Organizations: Bombardier Transportation India, CyberSol Technologies, Rajasthan Electronics and Instruments

Previous Organizations: Jubilant Life Sciences, Usha Martin, Madhya Pradesh Iron and Steel Company

IT Team Strength: 50

IT Team Strength: 08

Core Areas of Expertise • IT Strategy and Digital Transformation • SAP Implementation and Harnessing the potential, • IoT Deployment and Process Automation

Core Areas of Expertise • IT Strategy & Planning, IT Architect Design, ERP, Application Management and Enterprise Solutions • Data warehousing, DR and Business continuity • Vendor Management, ITIL, Change Management, Training and Development

Key Credentials • Project Monitoring through Drone Cameras • IoT Deployment in Construction Equipment Technology Plans for 2018 • IT Security Deployment - ATP, Application and Server Level • Process Automation Application • Disaster Recovery 26 ENTERPRISE IT WORLD APRIL 2018

Key Credentials • SAP Improvement, GST • DC Migration, DR Creation • TC Migration and IOT Implementation Technology Plans for 2018 • Organization wide Digitization • IOT Extensions, MES, and VES

CIO SPECIAL // COVER STORY

MARVEL DATA SERVICES “When it comes to playing with new technologies, never say NO to anything.” Sector: IT/ITES

• Vendor Management and Windows 2k server

Industry Experience: 20 years

IT Team Strength: 3

Key Credentials • Oversee the admin and maintenance of IT infrastructure with 300+ clients & 360 Users in 3 Shifts running 24x7x365 days. • Successful implementation of ISO 27001 in the organization

Core Areas of Expertise • Expert in implementing ISO 27001 Audit and Compliance

Technology Plans for 2018 • Plan and execute HIPPA Implementation

Previous Organizations: Alphabetic Business Machines, CMS Computers, Seeinfobiz, Nextstep Infotech, Progressive Infotech

DEEPAK D KALAMBKAR,

IT HEAD / CISO

THE MANDHANA RETAIL VENTURES “Adopt upcoming technologies and explain it to team in easy to understand words and implement it for the betterment of the business.” Sector: Retail

Management in the various domains like Retail, Manufacturing

Industry Experience: 19 years Previous Organizations: JC Retail India, DSK Digital Technologies

Key Credentials • Eterprise wide Digital Transformation, • Initiated Pilot projects on AI and AR

IT Team Strength: 5

PRASHANT BOKIL,

HEAD IT

Core Areas of Expertise • Change Management, Digital Transformation, AI, AR and VR • Project Management and IT

Technology Plans for 2018 • Continue Digital Transformation initiatives • Execute Projects around IoT and AI

APRIL 2018 ENTERPRISE IT WORLD 27

COVER STORY // CIO SPECIAL

INTEGREON MANAGED SOLUTIONS

CRYOVIVA BIOTECH

SANJEEV JAIN,

POOJA CHATRATH,

“IT should engage closely with business to improve efficiency and productivity leveraging existing Tools and Technology.”

“The road to success is always under construction and only your right attitude will help you move on that road.”

CHIEF INFORMATION OFFICER

VICE PRESIDENT IT

Sector: ITES

Sector: Healthcare

Industry Experience: 19 years

Industry Experience: 18 years

Previous Organizations: Cheers Interactive, Epitome Global Services, JM Baxi and Company.

Previous Organizations: Dr. Lal PathLabs, Team Computers, Silicon Graphics

IT Team Strength: 40

IT Team Strength: 20

Core Areas of Expertise • Strategy Planning, Defining IT Roadmap, Project Management • Vendor Management, Business Continuity Planning, IT Operation Management

Core Areas of Expertise • BI Implementation, Application Management (ERP, LIMS, HIS, CRM, Salesforce Implementations) • Digital Innovations, IT Outsourcing, Mobility

Key Credentials • Cloud based backup solutions based on business requirements • Standardization of ISO process and policies, Hyper Converged Technology Technology Plans for 2018 • Security Incident and Event Management Tool • Virtual Desktop Interface and Disaster Recovery Site 28 ENTERPRISE IT WORLD APRIL 2018

Key Credentials •Mobile Apps, LIMS, •Ransomware Client based solution, Zero hour protection •CRM Dialer integration with Sharepoint Technology Plans for 2018 • Sophos Server based solution • Mobile Apps for Logistics and Customer, Data analytics

CIO SPECIAL // COVER STORY

RAYCHEM RPG “The way to any successful technology implementation is to run with the right crowd.” Sector: Manufacturing Industry Experience: 17 years Previous Organizations: Nitco Tiles IT Team Strength: 20

PRAGNESH MISTRY,

DM IT CORPORATE INFRASTRUCTURE

Core Areas of Expertise • IT Infrastructure, Vendor management and Co-ordination • New technology rollout, New process and policy implementation

Key Credentials • Manage Print Solution across Organization - Easy to Manage, Control, Report & Security. • Office 365 implementation for Group level • Implemented centralize Laptop / Desktop data backup Implemented EMC Storage solution for user’s data Technology Plans for • Implement projects around Network Access Control and Automation

RELIGARE ENTERPRISES “In today’s landscape the role of IT leadership has evolved from being business enabler to business differentiator.” Sector: Finance Industry Experience: 16 years Previous Organizations: Honeywell, Cable and Wireless Communications, Primenet Global

• Project Portfolio Management, Application Management, Infrastructure Management Key Credentials • Developing IT Strategy, Innovation • Digital Transformations, AI, IOT enabled Digital journey

IT Team Strength: 250

SHALABH GARG,

ASSOCIATE VICE PRESIDENT –IT

Core Areas of Expertise • Technology Governance, Technology Management, Strategy, Innovation

Technology Plans for 2018 • Implement Office 365 • Various projects around Artificial Intelligence, Chatbot, Analytics

APRIL 2018 ENTERPRISE IT WORLD 29

COVER STORY // CIO SPECIAL

TOYOTA FINANCIAL SERVICES INDIA

OVERSEAS INFRASTRUCTURE ALLIANCE

HARISH SHARMA CL,

SOURABH TIWARI,

“The role of IT leadership should be to think ahead, plan well and execute ruthlessly.”

“IT projects are about continuous improvement of business processes, ensuring consistent experience for customer delight.”

Sector: Financial Services

Sector: Real Estate

Industry Experience: 16 years

Previous Organizations: ANZ

Previous Organizations: Wadia Group

IT Team Strength: 10

IT Team Strength: 20

Core Areas of Expertise • IT General Management, Employee Performance Management, Portfolio Management, • Project Lifecycle - Initiation through to Measure and Manage, Software Lifecycle (SDLC)

Core Areas of Expertise • Digital, IOT, Drones, Blockchain & Mobility • Project Management, Implementation, Rollout, Training

GROUP VICE PRESIDENT

CIO

Key Credentials • Building capabilities and teams from scratch, driving business critical initiatives • Initiated Hybrid Cloud deployment

Key Credentials • Cloud, DMS, Middleware • Project leadership in reengineering business applications as consultant/manager for ERP/SAP/CRM/ HRIS/POS/E-Commerce/Portal/Ariba/Ramco

Technology Plans for 2018 • Restructure cybersecurity framework for the organization • GDPR Compliance

Technology Plans for 2018 • IT Business Transformation initiatives / New Dimensions Business Applications (on-Premise / Cloud) • Projects around IOT, Blockchain & Mobility

30 ENTERPRISE IT WORLD APRIL 2018

CIO SPECIAL // COVER STORY

ARIL “A CIO can no longer remain just a technology guy. Rather, he needs to better focus on information and see how it can bring value to the business.” Sector: Logistics and SCM

Management

Industry Experience: 16 years

Key Credentials • AP EWM Integration, CRM analytics and Dashboard • Making Maximum IT infrastructure Up-time,talent building Knowledge Management.

Previous Organizations: Saraya Industries, IICE Technologies, IGNOU IT Team Strength: 06

AJAY YADAV,

HEAD IT (NORTH)

Core Areas of Expertise • IT Project Management, SAP Implementations/Support • Business Process Re-engineering, Business Analytics and Risk

Technology Plans for 2018 • Lead SAP S/4 HANA Up-gradation, • Cloud Migration across business processes

IRIS SOFTWARE “It’s time for you to move, realizing that the thing you are seeking is also seeking you.” Sector: IT/ITES

• Cyber crime and Digital Evidence Indian Perspective

Industry Experience: 15 years Previous Organizations: Genpact, Hewlett Packard IT Team Strength: 15

RAVINDER ARORA,

HEAD INFORMATION SECURITY

Core Areas of Expertise • Technical Vulnerability Assessments • Designing & managing Security Policy & Procedures

Key Credentials • Development of the information security program and all associated ISO 27001 compliant policies • Projects around Automation, MDM, and Data Center Security Technology Plans for 2018 • Project deployments around DLP, Cloud and Big data analytics

APRIL 2018 ENTERPRISE IT WORLD

COVER STORY // CIO SPECIAL

CHOICE INTERNATIONAL

SAKSHEM IT SOLUTION

AMIT JAOKAR,

JYOTI CHOPRA,

“The IT leader of today should be the enabler of business opportunities crafted for the Connected World”

“Drive Change Make ‘DIigital’ integral to the strategy. Dream Big. Start Small. Act Now”

Sector: BFSI

Sector: IT Solutions and Services

Industry Experience: 15

Industry Experience: 14 years

Previous Organizations: SIFY, Bombay Stock Exchange, Bonanza

Previous Organizations: ST Microelectronics, Glaze Trading India

IT Team Strength: 150

IT Team Strength: 45

Core Areas of Expertise • IS Strategy, Mobility, Cloud Architecture • HCI, Enterprise IS Management, IS Governance, • Team management, People management, Operations management, IOT

Core Areas of Expertise • Process Assurance, People Management Practices • Experienced in multinational remote collaboration • Service Management and Project Management

EXECUTIVE VICE PRESIDENT – IT

Key Credentials • Deployed Private Cloud using Hyper Converged Infrastructure • Deployed Cyber Security Solution using AI Technology Plans for 2018 • IOT RFID based Asset Tracking & Management • VDI + DLP Geo Fencing

32 ENTERPRISE IT WORLD APRIL 2018

DIRECTOR IT

Key Credentials • Cloud technology, eCommerce platform setup, Mobile Technology • Lead other digital initiatives of the organization. Technology Plans for 2018 • Restructuring of Data Centre • Migration of critical Business Applications to Cloud, Mobile Applications

CIO SPECIAL // COVER STORY

MYLAN PHARMACEUTICALS “Each Day is a New Learning. IT is at the core of Business Transformation and IT leadership should be involved actively on various levels of Business Decisions and Automations.” Sector: Pharma/ Manufacturing Industry Experience: 14 years Previous Organizations: Teva Pharmaceuticals, Parle Products

DEEP CHANDRA JOSHI,

SENIOR MANAGER IT

Core Areas of Expertise • Business Process Automation • IT Automation and Process Excellence.

Key Credentials • Environment Management System • Manufacturing Execution System, • Serialization for Pharma Industry • Various IT Projects as per the business Requirement. Technology Plans for 2018 • Various Automation Projects, • Cloud Computing • IT Security with Enhancement in IT Digitization

ZUARI INFRAWORLD “Technology now leads the way for organizations to achieve profits and CIO should be at the forefront of it.” Sector: Real Estate Industry Experience: 14 years Previous Organizations: IBM, TCS IT Team Strength: 3

BIPRADAS BANDYOPADHYAY,

CIO

Core Areas of Expertise • IT Strategy, IT Budgeting, ERP Consulting • ERP implementation consultant across multiple industries worldwide

Key Credentials • Implementation of Centralized Document Management System • Upgrade of Enterprise Security System across Company • Implementation of LIVE Chat Software to increase sales Technology Plans for 2018 • Implementation of Cloud-based ERP • New Digital Initiatives to increase sales •Implementation of ITSM/Helpdesk System

APRIL 2018 ENTERPRISE IT WORLD 33

COVER STORY // CIO SPECIAL

ADIENT INDIA RAJEEV B. KHADE,

DGM ASIA PLANT IT INFRASTRUCTURE

“Embrace digitalization at the earliest and deploy to rip the benefits and value addition to business.”

NISARGA IT SOLUTIONS MAHANTHI PARTHA SARATHI, CIO

“In today’s rapidly evolving technology landscape, One year equals 365 possibilities” Sector: IT/ ITES

Sector: Manufacturing Industry Experience: 13 years Industry Experience: 25 years Previous Organizations: Johnson Controls, Taco Hendrickson, Mubea Suspension, Kirloskar Copeland IT Team Strength: 100 Plus Core Areas of Expertise • Strategic IT Planning and Management, designing IT Policies, road maps, standardization and adoption of best practices Key Credentials • Designed & deployed a centralized IT Purchase mechanism and IT services cross charging model for Group office and for 12 group companies Technology Plans for 2018 • Implement IoT projects in the manufacturing unit • Digital transformation Industry 4.0 34 ENTERPRISE IT WORLD APRIL 2018

Previous Organizations: IBS, Voxai IT Solutions, Techwave Consulting IT Team Strength: Core Areas of Expertise • Oracle Database, Oracle Database Administration, Linux System Administration, Databases, and Domain Name System (DNS) • Cloud Technologies, IOT, IT Security Key Credentials • Implemented Private & Public Cloud for major Petroleum company and IT SP institution for Banks of India • Designed and Implemented e Learning stack to host 30000 CCU at any point of time for Largest bank of India Technology Plans for 2018 • Multiple projects around on IOT and Industrial Automation

CIO SPECIAL // COVER STORY

SRF “Enterprise security is an ongoing process. Its technology and will be breached by a better one. We need to put our trust in continuous learning.” Sector: Manufacturing

assessments, Corporate Security, BCP and Security architecture designing

Industry Experience: 12 years Previous Organizations: Aditya Birla Group, HCL SafeNet, Wipro Consulting, Ameriprise Financial Consulting

Key Credentials • IRM, Multifactor authentication, VPN • Conducting employee security awareness training, developing secure business and communication practices

IT Team Strength: 45

RAJEEV PRAKASH VERMA,

CHIEF MANAGER INFORMATION SECURITY

Core Areas of Expertise • Building high performance teams, in-sourcing vendor operations • Network Security, Risk

Technology Plans for 2018 • Initiate Data Center migration • Plan and execute projects around IoT

TECHYARD TECHNOLOGIES “In today’s technology landscape, IT is the fuel to run Business.” Sector: IT/ITES Industry Experience: 10 years Previous Organizations: Swan Solutions and Services IT Team Strength: 10

RAHIL SAYED,

DIRECTOR-OPERATIONS

Core Areas of Expertise • Handling large IT Operations and planning and executing Projects • CRM, Vendor Management, Office Automation and DC technologies

Key Credentials • Planned, designed and implemented a highly dynamic 3 Minute Insurance Policy for a Major Insurance Company (Installed over 3000 + Device) Technology Plans for 2018 • New opportunities of designing customer-specific offers through the gathering and analyzing of big data via social CRM system • Enable fast moving digital transformation in the organization

APRIL 2018 ENTERPRISE IT WORLD 35

EVENT COVERAGE

DISCUSSING TRANSFORMATION AND THE ROAD AHEAD:

CITY CIO DINE AND DISCOURSE Connecting CIOs in their own cities, Enterprise IT World and CtrlS Datacenters carried forward the 7 City CIO initiative from March into April with events in Ahmedabad and Mumbai where top brass of the enterprise IT leadership community came together to discuss the ‘Transformation of the CIO role and the Road ahead.’

uilding on the success of the recent events in New Delhi, Bengaluru and Kolkata in March, Enterprise IT World and CtrlS Datacenters conducted 7 City CIO Dinner discussions in Ahmedabad and Mumbai on the 6th and 13th April gathering IT Leaders to discuss their challenges with their peers and get a better insight into the right strategy for future. Aptly named the 7 City CIO Dine and Discourse 2018, the CIO Dinner event series is spread across seven of India’s biggest business and technology hubs. The events in Ahmedabad and Mumbai saw over 150 IT leaders from the cities turn out to discuss the topic: The Transformation of the Indian CIOs and the Road Ahead. The Panel in Ahmedabad was conducted by veteran CIO Sandip Shah Senior Advisor, Deloitte; ex-CIO, MEGA, GSPC and GIPL and included speakers like Ashok Kannan, VP IT, Sintex Industries; Vishad Rahangdale, CIO, Electrotherm India; and Paresh Goswami, Head IT, Chiripal Group. The open forum was preceded by a welcome address and keynote presentation by CtrlS

36 ENTERPRISE IT WORLD APRIL 2018

Datacenters. The Mumbai Panel Discussion was hosted by veteran leader Mukund Prasad, Prof. IT, HR & Strategy, NMIMS; ex- Global CIO and Global HR Head, Welspun, Ranbaxy, Ispat Industries and HCL Infosystems and witnessed effective knowledge exchange headed by speakers like Rajesh Garg, CIO and VP Digital Transformation, Rolta India; Ritu Madbhavi, VP IT, FCB Ulka Advertising and Suresh Iyer, CIO, Blue Star. The evening saw India’s first Open Discussion Forums for Enterprise IT Leaders where senior leaders and speakers shared their experiences, ideologies and approaches with young and emerging ITDMs in the audience who in turn raised interesting issues from their current IT challenges. The event was ably supported by ‘Make in India’ IT firm CtrlS Datacenters which was the main sponsor for the event. The growing influence of IT in organizations and businesses has continuously transformed the role of IT leaders in organizations from enablers and facilitators for better business to a direct stakeholders and key strategists for future. CIOs and ITDMs have been instrumental in

transforming entire organizational frameworks, enabling never before efficiency and productivity through reinforced technology infrastructure and embracing a culture of innovation. The theme for the events is the Transformation of the CIO role and the Roadmap ahead. Following the Panel Discussion and Open Forum, the CIOs and IT Leaders in the audience were addressed by Chief Editor of Enterprise IT World Sanjay Mohapatra who gave media insight and observation on the transforming role of Indian IT leaders and shed light on the publications CIO engagement plans in 2018, following up the successful CIO200 Tech Summit and Awards from 2017. The audience was also treated to a glimpse of the expanded CIO mega event for 2018, the CIO500 Mega Tech Summit and Awards as senior CIOs helped unveil the CIO500 logo in their respective cities. After New Delhi, Bengaluru, Kolkata, Ahmedabad and Mumbai witnessed India’s first 5 CIO Open Forums, the 7 City CIO Dine and Discourse 2018 will go to Chennai on the 20th of April followed by Pune on the 27th, thus wrapping up a successful 2018 CIO Dinner initiative.

EVENT COVERAGE

Senior IT Leaders from Ahmedabad sit for the Panel Discussion. In pic (L to R): Sandip Shah, Senior Advisor, Deloitte; ex-CIO, MEGA, GSPC and GIPL (Moderator); Paresh Goswami, GM IT, Chiripal Group; Ashok Kannan, VP IT, Sintex Industries, Vishad Rahangdale, CIO, Electrotherm India and Jayesh Tank, General Manager IT at Harsha Engineers.

Ahmedabad

Senior IT Leaders from Mumbai. In pic (L to R): Mukund Prasad, Prof. IT, HR & Strategy, NMIMS; ex- Global CIO and Global HR Head, Welspun, Ranbaxy, Ispat Industries and HCL Infosystems (Moderator); Rajesh Garg, CIO & VP - Digital Transformation Solutions Delivery, Rolta; Ritu Madbhavi, Sr. Vice President IT, FCB Ulka Advertising; and Suresh Iyer, Chief Information Officer, Blue Star and Meheriar Patel, CIO, AGC Networks.

Mumbai

APRIL 2018 ENTERPRISE IT WORLD 37

SPECIAL FEATURE

SRIDHAR PINNAPUREDDY FOUNDER AND CEO, CLOUD4C AND CTRLS.

“Banks even with the most efficient of CIOs traditionally take at least 8 to 9 months when launching a new branch from an IT standpoint. With the Cloud4C community Cloud, CIOs have been successful in launching completely IT ready Bank branches in as less as 3 weeks.”

EMPOWERING BANKING CIOS TO LEAD FROM THE FRONT: BANKING COMMUNITY CLOUD Cloud4C Powers 16 Indian Banks through its community cloud

anking CIOs perform a plethora of activities in addition to just managing IT infra and Apps. They are required to embrace disruptive technologies to creating opportunities, gain competitive advantage and enhance efficiencies to benefit the organization. Besides, they are under immense pressure to perform besides powering business with IT and deliver higher performance. Their challenge however has been that while major time of time is invested in running IT infrastructure and applications the technology providers haven’t been able to offered a full industry solution they need including a single SLA , compliance, 38 ENTERPRISE IT WORLD APRIL 2018

security and derive other benefits that a cloud ecosystem has to offer. A Community cloud solves this major challenge of a Banking CIO. Cloud4C – a sister organization of CtrlS Datacenters has designed a Banking Community Cloud to tackle the core challenges faced by the Banking Industry from the IT standpoint, giving them complete control with reduced complexities, bullet proof security, increased uptime and lighting fast time to market. At the same time, a 40 percent decrease in pricing makes it an absolute no-brainer for any Banking CIO looking to make a difference in today’s competitive landscape.

THE CHALLENGES OF BANKING SYSTEM TODAY The Indian Banking System has a history of struggling to cater to the ever increasing customer base, changing industry guidelines. This results is a constant struggle for BFSI organizations when maintaining business continuity when upgrading to newer technologies, bringing in new applications or opening up new branches. Banking CIOs constantly face issues arising out of technology that becomes obsolete as quickly as it comes to the market. This brings up challenges around reinvestment of costs time and again, regulatory needs and compliance complexities, and the ever increasing security needs.

SPECIAL FEATURE

All these challenges coupled together give CIOs a tough time in maintaining business continuity and aligning the organizational goals and targets to the transforming technology and competitive market landscape. Over time, banking IT infrastructures has become extremely complex and even the biggest names in the Indian BFSI sector cannot remain unaffected by the challenges in addressing industry specific needs in a timely and cost effective manner.

HOW THE COMMUNITY CLOUD EMPOWERS BANKING CIOS The Cloud4C Banking Community Cloud which they aptly nickname as the ‘Bank-in-a-Box Solution’ boasts unprecedented credentials as being the World’s 1st Tier-4 Banking Community Cloud, that delivers a reliable, on-demand self-service with rapid elasticity and measured services. In simple words, the Banking Community Cloud enables Banks to optimize costs whilst maintaining desired levels of security, compliance management and efficiencies. Cloud4C and CtrlS Founder, Sridhar Pinap-

pureddy explains, “This unique next generation “Bank in a Box” service with enhanced functionality is specifically tailored to meet the burgeoning digital needs of the financial industry with strong underlying IT Governance to ensure effective and efficient usage of banking information technology infrastructure.” Traditionally, a Bank requires around 25 diverse applications for processes and offerings including ATMs, Credit and Debit Cards, Mobile Apps etc. to serve their business needs, apart from the core banking and regular business apps like CRM and HR. The emphasis on security is vital for the Banking vertical which deals with the most important assets of their customers like their life savings and investments that ensure a better future in today’s economic scenario. In order to ensure bullet proof protection for these IT applications from disasters like data loss and security breaches, banks usually require more than 40 controls using over 20+ security tools – all of them have been incorporated into Cloud4C banking community cloud. The biggest headache that Banking CIOs face when ensuring an up to date security framework is deploying and management of these diverse applications which traditionally requires engagement of a large number of technology partners and service providers, along with an adequately skilled in-house team to manage them – again here, Cloud4C helps them by managing the overall infrastructure backed by managed services to ensure the Banking CIOs focus on their core business and engage their mind on strategy and transformation, leaving the mundane activities to

HIGHLIGHTS OF CTRLS BANKING COMMUNITY CLOUD n

Industry best uptime SLA of 99.995%

Single SLA at Login

n Compliant with International and domestic standards [ISO 27001, NIST] n

Robust Security (with 40+ security controls)

Elasticity (Scalability/De-scalability on demand)

Low Total Cost of Ownership (TCO)

Improved agility, speed-to-market

Ease of deployment

Cloud4C and its team of cloud experts. The Cloud4C Banking Community Cloud empowers the Banking CIOs by substantially reducing this complexity by providing all the required applications on their banking community cloud, managing their infrastructure and applications with a single SLA. The Banking Community Cloud offerings include the entire array of functionalities needed by the CIO of a large National Bank right from test & dev, application administration, complete security, accent management, among others, giving the customer a conclusive deal with market benefits in cost savings and uptime. Perhaps the biggest benefit for Banking CIOs deploying the Banking Cloud is the unbelievably efficient time to market. Banks even with the most efficient of CIOs traditionally take at least 8 to 9 months when launching a new branch from an IT standpoint. With the Cloud4C Banking Community Cloud, CIOs have been successful in launching completely IT ready Bank branches in as less as 3 weeks.

THE CTRLS PROMISE: FASTER, BETTER AND MORE SECURE Coupled with the substantial reduction in time to market and better control over applications, Cloud4C promises a 40 percent decrease in pricing and which has made the Cloud4C Banking Community Cloud has come across as a no brainer for a number of Banking CIOs in the country. The biggest USP of the Cloud4C Community Cloud offering is the specific customizations that render it apt for the customer’s specific needs. Sridhar estimates that currently the community cloud easily brings up savings by 30 to 40 percent and improved uptime in applications. This is music for the ears of Banking CIOs. Sridhar explains, “They are now happy with uptime up to three 9s and we are now reaching up to four 9s: it’s improving day by day.” The Cloud4C banking community cloud has been making good strides recently with Indian Banks subscribing to the Banking Community Cloud and operating their banks successfully. As per Sridhar, the Banking Cloud has over already powered 16 Banks in India, Middle East and Europe and the numbers are growing at a steady pace. Sridhar opines, “All of this happened in the midst of a highly competitive marketplace. So that’s our strategy: continue to differentiate and provide a different value proposition all together. There is nobody else in India or globally doing the same thing as of now. I believe this (community cloud) will be very big in the coming years.” APRIL 2018 ENTERPRISE IT WORLD 39

EVENT COVERAGE

“DRIVE FOR DIGITAL TRANSFORMATION”: A CIO GOLF FOR THE TRANSFORMATIONAL CIOs It is about connecting the CIOs in the region and enjoying time with the peers.

ne of the unique events in the Delhi NCR region, the CIO family Golf under the theme of “Drive for Digital Transformation” was organized at the lush green Golf course of the Karma Lakelands, Gurugram, Haryana. One of the unique events in the Delhi NCR region, the CIO family Golf under the theme of “Drive for Digital Transformation” was organized at the lush green Golf course of the Karma Lakelands, Gurugram, Haryana. Organized by Progression Infonet and supported by VMWare, CIOs of India and Enterprise IT World Magazine, the event started early morning on 8th April. Near about forty CIOs along with their families from Delhi NCR converged at the venue at 8 am in the morning. After some light refreshments, the CIOs who were pro went on to hit the turf with their clubs whereas the other CIOs, who were amateur got engaged at the golf clinic along with the spouse and kids. Besides, the family members also enjoyed, the amenities like swimming pool, squash, etc., which was followed by a sumptuous lunch. The event spanned for eight hours from morning till the dusk and the CIOs were treated with not only the game of Golf but also a technology 40 ENTERPRISE IT WORLD APRIL 2018

update by VMWare. In the end, there were awards for the performing CIOs and their families including kids for their performance in Golf. If that was not enough, professional and experienced golf trainers also hit the stage to impart lessons around how to play better golf. Some of the senior CIOs including Parna Ghosh - Vice President & Group CIO - UNO MINDA, NK Minda Group, Mohammad Wasim, VP, Sapient and Annie Mathew, CIO, Mother Dairy also were invited to the stage to narrate their experience with digital transformation and infrastructure modernization. They had not only discussed about their own challenges but also taken questions from the other CIOs. Sunil Sirohi, CIO, NIIT Limited, giving vote of thanks, appreciated the enthusiasm of the CIOs for their golfing skills and their interest in the technology sessions. Thanking all the CIOs attended the event, he said, “it is always good to have the CIOs spare time for their recreation and nothing is better than a game of golf which teaches individuals about some of the skillsets which help them in their professional life.” In the end, JB Hooda, Director & MD, Progression, appreciated the CIOs for their time and efforts for supporting in large number to the event.

PARVEEN KUMAR SHARMA,

C.T.O. & CONSULTANT – IT, THE INSTITUTE OF CHARTERED ACCOUNTANTS OF INDIA

“I have heard nothing but praise from all the CIOs and family members who attended the event and game of Golf at Karma Lakeland. The presenters were well prepared, and the sessions were well attended. Everyone felt that organising team did a superb job organizing such a knowledgeable and fun filled event. My Heartiest Congratulations to the organiser team on both a successful and a memorable event.”

EVENT COVERAGE

APRIL 2018 ENTERPRISE IT WORLD

TECH TALK

JAIDEEP KHANDUJA, REGIONAL DIRECTOR, APON INNOVATIVE SOLUTIONS

“(Harnessing of Smart Availability) is an improvement over traditional high availability tactics,

most of which entail unnecessary infrastructural complexities without regard to domain objectives.”

SIMPLIFYING DIGITAL TRANSFORMATION: INCREASED UPTIME, LOWER DC COST AND FREE IT PROS

Smart Availability focuses on adapting to changing business requirements, resulting in fewer OS environments to manage, fewer maintenance issues and IT headaches, lower costs and ultimately a superior marketplace advantage.

nterprise IT organizations have a valuable opportunity to achieve digital transformation with a new release from DH2i, the applicationfocused Smart Availability, DR and cost improvements provider. The update, DxEnterprise version 17.5 (DxE v17.5), builds on earlier versions of the DxE software with a number of enhanced features, including industry-first support for Windows/Linux failover in a cross-platform environment. Software Enables Digital Transformation: The expense and difficulty of modernizing old computer infrastructure presents a formidable challenge to IT management. “Over 90 percent of IT managers said security issues and performance issues were inevitable if legacy applications weren’t modernized,” according to research from Futurum. “Companies are spending 60-80 percent of their IT budgets on maintaining old computing infrastructure.” This represents a 42 ENTERPRISE IT WORLD APRIL 2018

significant waste in money, along with massive headaches for IT teams. Digital transformation is crucial, then, for enterprise IT organizations, according to 451 Research Principal Analyst, Jay Lyman. “[Digital transformation] represents effective use of many software components, such as containers, and a growing variety of hybrid infrastructure that includes public clouds, private clouds and on-premise environments,” How It Works: DxE v17.5 solves a crucial industry matter: ensuring high availability and disaster recovery across Windows and Linux. It is the industry’s first and only solution that automates fault detection and failover between Windows and Linux for databases, Docker containers, cross-platform availability groups, and application services. The new solution unites Linux and Windows management in a single console, and encapsulates native database instances and Docker images for simplified support of

digital transformation initiatives. The release further builds on DxE v17 by adding flexible, native support for Microsoft SQL Server 2017 Availability Groups. It features automatic Windows/Linux failover, management, orchestration and automatic failover of Linux application services, including native, open source databases, as well as automatic Windows/Linux failover clustering in AWS and Microsoft Azure without WSFC or Active Directory. SQL Server 2017+ users can seamlessly move workloads and data between any cloud, and can scale cloud-based analytics and business intelligence nodes. Public cloud providers and MSPs likewise benefit from being able to create a single cross-platform service with near-zero planned or unplanned downtime for customer applications. This provides a new recurring income opportunity for these service providers. Another key innovation in DxE v17.5 is its harnessing of Smart Availability, which decouples databases, Availability Groups, and containers from operating system and IT infrastructures. This allows workloads to dynamically move to their optimal execution venue in terms of computational and budgetary concerns. It is an improvement over traditional high availability tactics, most of which entail unnecessary infrastructural complexities without regard to domain objectives. Smart Availability focuses on adapting to changing business requirements. The result is fewer operating system environments to manage, fewer maintenance issues, fewer IT headaches, lower costs and ultimately a superior marketplace advantage.

CIO TALK

SOURABH TIWARI,

CHIEF INFORMATION OFFICER, OIA

“As the industry grows, consumers and businesses want quality voice transactions without interrupted service.”

SIP AND VOIP TECHNOLOGY BRINGING A GREAT CHANGE IN BUSINESS COMMUNICATION IP networks, data and voice can be routed through different paths and bandwidths with real-time costs of global swapping between carriers helping quality improvements, SIP and VoIP technology is here to stay and is bringing about great change in the way India is communicating within borders and with the world.

echnology helps us to connect with people living in remote areas, making communication extremely simple and quick. The telecommunication science is improving day by day and the advancement in the telecommunication devices like mobile phones has shortened the distance between people. Today, anyone can talk, chat, and make video calls across continents and countries with the help of VoIP and SIP calls. SIP stands for Session Initiation Protocol, which is a signaling protocol defined by IETF. It is now being used widely in order to control the communication sessions like video and voice calls over Internet. The SIP calls are made to create, modify and terminate unicast (two-party) or multicast (multiparty) sessions. A session may

contain single or numerous media streams. The SIP protocol can also be used for multimedia distribution, video conferencing, presence information, instant messaging, online games and file transfer. The SIP is a type of Application Layer protocol that is developed as an independent Transport Layer. This application uses the User Datagram Protocol (UDP), Transmission Control Protocol (TCP), or Stream Control Transmission Protocol (SCTP). SIP calls make use of a text-based protocol and incorporate with many other elements like HTTP (Hypertext Transfer Protocol) and SMTP (Simple Mail Transfer Protocol). Utilizing Voice over IP means having to have only one wiring system into a home or a business. Imagine starting up a new company in a new location and only having to wire for Internet.

That’s right, one Internet line can take care of all communication needs, including telephone, data exchanges, online faxing, and inter-office messaging. Computers can connect to computers around the world and cost much cheaper than a standard long-distance plan with traditional telephones or with roaming costs on cell phones. As long as there is an Internet connection available, VoIP technology may be utilized. The way a voice may be transmitted over the Internet is through integrating voice traffic into a flow of data over a network, vocalizing over Internet connections, using a computer in place of a household or commercial traditional telephone system. When placing a call, the caller’s voice is routed through all-purpose packet-switched Internet network and the data is transferred. Now, telephone transmission lines can be replaced and a single source of transmission used. Voice and data can be transmitted through a multipurpose network with a VoIP Internet phone. With the help of such VoIP, SIP protocols, today we can easily communicate and collaborate with people living all around the world. The SIP technology needs only broadband internet connection and IP or particular smart phones. The aforementioned feature is accessible on lots of messengers, websites and various portals with which you can call anybody living in distant places. VoIP services are based either free on per-minute rate or flat-rate. IP networks, data and voice can be routed through different paths and bandwidths. Also real-time costs of global swapping between carriers, helps quality improvements. As the industry grows, consumers and businesses want quality voice transactions without interrupted service. There is no doubt this fantastic technology is here to stay and is bringing about great change in the way India is communicating within borders and with the world. APRIL 2018 ENTERPRISE IT WORLD 43

DIGITAL DIARY

AJAY YADAV, HEAD IT (NORTH), ARIL

“Some companies have built built their very Businesses on their ability to collect, analyze, and act on

data. Every company can learn from what these firms do.”

PREDICTIVE ANALYTICS IN SUPPLY CHAIN MANAGEMENT With the amount of data generated, it is vital that businesses grasp meaningful insight from data and analytics – but what key areas should be focused on for best results, and how could this enhance the backbone of your company, the supply chain.

he tsunami of big data created by the Internet of Things (IoT) demands that companies employ intelligent data management techniques to separate the wheat from the chaff, or find the ‘good data’. Adding to the fact that 90% of the world’s data has been created in the last few years alone, it’s vital that businesses grasp meaningful insight from data and analytics – but what key areas should be focused on for best results, and how could this enhance the backbone of your company, the supply chain? Extending out from just mining existing data, predictive analytics seeks to extract information from current data sets in order to forecast future probabilities with an acceptable level of reliability, including a few alternative scenarios and risk assessment. “Being in logistics, it’s crucial to help upstream and downstream partners grow,” Predictive Analytics in Logistics /SCM 44 ENTERPRISE IT WORLD APRIL 2018

Improve decision making by enabling learning from past experience. There are way too much data and too many variables to manually analyze or use traditional statistics techniques. Traditional analytical / statistical methods fail due to complex nonlinear & multivariable combinations of data. Get strategic competitive advantage. The other role for predictive analytics is contributing the mathematics of optimization. Optimization isn’t new but any time there are two or more cost / benefit curves to compare, optimization techniques should be able to suggest the optimum tradeoff between the two, guided by whatever external business conditions you want to impose (least risk, highest ROCE, least capital intensive, fastest to achieve, and so on). Visualization plays an important role especially at the production level. We want the models we create to be easily understood by workers at all levels. Visual displays like dashboards on tablets are increasingly a valuable medium for converting

the large scale action into the specific tasks and needs of the person using it. This means drilling down to the atomic level of activities, inventory, procurement, shipping units, and customer orders. Big data architectures are clearly a plus, but even more so the new Hybrid Transactions Analytic Platforms (HTAPs) like SAP HANA. These new platforms are completely in-memory, hold ‘big data’ volumes of data, and remarkably can process both transactional and analytic queries simultaneously. These new tools mean near zero delay in interpreting the inflow of customer orders, current inventory positions, and any manufacturing or external delays into near instantaneous updates to supply chains forecasts and plans at all levels of detail. In its simplest form, managed analytics combines transportation data, along with several other databases, into a central data warehouse and applies a sophisticated set of analytical tools and algorithms. This process effectively identifies opportunities to create value for customers, optimize supply chain visibility, performance and spend l High-level list of activities that could be improved with the application of predictive analytics: l Demand Analytics – How is my forecast tracking with actual sales. l Finished Inventory Optimization – What stock should I hold and where should I position it. l Replenishment Planning Analytics – What, when, and where should I ship. l Network Planning and Optimization – Do I have the right network of manufacturing and warehousing facilities. l Transportation Analytics – Optimizing transportation routes and loads including contract compliance. l Procurement Analytics – How to achieve lowest landed cost and secure long-term high quality supplier partners.

ENTERPRISE TRANSFORMATION

GIRISH NAYAK,

CHIEF – SERVICE, OPERATIONS, TECHNOLOGY – ICICI LOMBARD

“Though complete automation of customer service isn’t advisable, even if it is partially automated with the help

of chatbots, it can help save a considerable business expense, that too at an at par efficiency.”

HOW CHATBOTS ARE CHANGING CUSTOMER SERVICE BUSINESS

Since the cost of introducing chatbots and making them efficient over a period of time are declining, along with increases in significant potential benefits, a largely automated customer service experience is not far from reality.

ales and customer support services have already undergone a sea change from how they were a decade back. With artificial intelligence and chatbots, they are leapfrogging into another era. Chatbots are already getting to the forefront of enterprise interaction with their customers. Chatbots allow customers to interact with companies through simulated conversations. Companies can improve customer experience through chatbots, respond faster and engage customers better. Though complete automation of customer service isn’t advisable, even if it is partially automated with the help of chatbots, it can help save a considerable business expense, that too at an at par efficiency. Talking about customer experience, the faster response time from chatbots will be an immediate relief to customers. Chatbots can analyze call history and understand the query sensitivity, allow-

ing them to respond better when their problem will be resolved, and may even set an automated process in motion for the resolution, in near future. They can even be the future of brand engagement, with promotions of a customized offer that can be initiated through chatbots, and customers can get all their queries answered about the offer through the chatbot itself. Moreover, chatbots can be really effective when customer queries and requests are in a specific area with predictable solutions. Simple troubleshooting and customer education queries can be scripted and the resolutions can be guaranteed to be of higher reliability and accuracy. Human workforce can be freed up for more complex tasks or issues. Although enterprises will need to move ahead on automating customer services through chatbots with caution. Chatbots should ideally be avoided in cases where customer is already too aggrieved to be handled by a non-human interface. Automated conversations should be

designed carefully over a period of time. ICICI Lombard’s chatbot platform MyRA, which addresses queries on two and four-wheeler insurance, as well as fire and burglary insurance for SMEs. The platform encompasses all stages of policy purchase/ renewal – starting from product selection, premium calculation and product fitment to even online sales closure. It also enables comparison between products. Being modeled on NLP (Natural Language Processing) it is conversational and easy to understand. In case of a complex issue needing resolution, it automatically transfers the chat to a customer care executive for a live chat. Another unique feature is that it predicts the next possible query from the customer and displays it in a predictive box. MyRA has been used by over 2,39,407 customers since its launch in December 2016, and has sold as many as 3,288 insurance policies. The buzz about chatbots has been doing the rounds in business parlance for more than a year now, and will continue to be there as chatbots become an important part of the customer service mix. Since the cost of introducing chatbots and making them efficient over a period of time are declining, along with increases in significant potential benefits, a largely automated customer service experience is not far from reality. Given recent predictions about machine-learning and advanced artificial intelligence, we soon may be presented with opportunities for chatbots to learn through each customer’s individual history to provide an unparalleled level of customized service and personalization in query resolution. APRIL 2018 ENTERPRISE IT WORLD 45

THE STUFF // PRODUCTS & SERVICES

CIO TOYS

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

HP TAKES COMMERCIAL VR TO NEXT LEVEL WITH Z VR BACKPACK PC With the world’s first professional wearable VR PC1 - the new HP Z VR Backpack, HP has positioned itself as the partner of choice for businesses looking to reduce concept to production cycle times, improve training procedures and deliver fully immersive customer experiences, crafted to bring the full potential of VR to-life. The HP Z VR Backpack offers the freedom to move and maintain total immersion with highoctane visual performance and docking capabilities that transform it into a manageable, powerful desktop PC experience. The fully immersive and untethered VR Backpack is light with an ergonomic backpack design and swappable batteries and high-end processing 46 ENTERPRISE IT WORLD APRIL 2018

power and the latest high-fidelity graphic solution to help prevent disruptive dropped frames so users can work in VR for as long as needed. The Intel Core i7 vPro processor provides the power to process applications quickly and includes the vPro chipset. The HP Z VR Backpack is the first wearable VR PC in the market with the NVIDIA Quadro P5200 with a huge 16GB video memory. Its docking solution lets digital creators quickly transition back and forth between high powered desktop for content design and wearable VR PC to validate creations. As per release, the HP Z VR Backpack is available now, starting at INR 325000. The opportunities for commercial VR for

businesses stretch from product design, architecture, healthcare, first responder training, to automotive and entertainment. HP’s global partnerships bring together the complete VR ecosystem with Intel, NVIDIA, Technicolor, HTC Vive and others. Thirteen immersion centers will open later this year in Palo Alto, Houston, Boise, Fort Collins, Stockholm, London, Paris, Barcelona, Boeblingen, Beijing, Sydney, Tokyo and Singapore, and have been designed so customers can have an immersive experience using HP VR technology and receive consulting and learn how to best deploy VR devices within their business to streamline workflows.

RNI NO: DEL ENG/ 2017/ 69906 Postal Reg. No.: DL-SW-01 / 4200 / 17-19

Date of Publication: 28 of Every Month Date of Posting: 1 & 2 of Every Month

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