Enterprise IT World 2018 by Enterprise IT World

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FOR THE CIOs. BY THE CIOs. M AY 2 0 1 8

2018

A Special Edition For CIOs (Part-II)

WATCH OUT FOR

PART-III

CTRLS CONGRATULATES THE CHANGE AGENTS 2018 FOR THEIR OUTSTANDING CONTRIBUTION TO THEIR ORGANIZATION, INDUSTRY AND THE COUNTRY

EDITOR’S LETTER of how vital the regulation and standardization of an increasingly technology enabled landscape is for the law makers and world economies.

TESTING TIMES FOR INDIAN IT LEADERS As Digital India reaches the age of maturity, Enterprise IT Leadership finds its plate

not just full but deepening the bottom more with each passing disruption. Digitization has finally become a norm undoubted and embraced by businesses and organizations across sectors, the CIO community now bears the brunt of all business impacts. The Board expects the CIOs to not just handle the transformations of traditional and mechanized processes to increasingly automated and digital environment, but contribute way more, helping create new opportunities and enabling technology to become a key disruptor in an increasingly competitive business landscape. CIOs now have the added hat of a business leader and are expected to become the key market differentiators for their organizations with breakthrough ideation and innovation intra-organization. IT and its virtues are being embraced by Private and Public organizations as well as consumers on a mass scale. At the same time, the vices of an increasing digital and connected environment are being scrutinized more and more, not just by business but by countries as well. The passing of the EU GDPR which is perhaps the biggest government watchdog of its kind till date globally, is a solid example

NEXT MONTH SPECIAL

COVER STORY

CHANGE AGENTS 2018 Vol. 3

Coming to the issue at hand, apart from coverage of the global IT movements, the May edition focuses on the second lot of ChangeAgents 2018 Profiling which features Big Names from sectors like BFSI, Manufacturing, Healthcare, Retail and Real Estate. The issue observes what these IT Leaders have been doing, their readiness for future and ideology on the right approach to success from IT initiatives. Further to the ChangeAgents 2018 Vol 2 story, the issue also carries exclusive coverage of recent engagements as the 7 City CIO Dinner Series folded after engaging IT Leadership in the months of March and April. After successful CIO Open Forums in New Delhi, Bengaluru, Kolkata, Ahmedabad and Mumbai, the initiative folded for the year with Chennai and Pune success where IT Leaders converge in heavy numbers to discuss and exchange opinions on the transforming role in the current technology landscape. The issue also features interviews from CIOs on their journey and advice to peers. With EU GDPR finally here, we will be taking an in-depth look at the readiness of Indian organizations with insights from the industry and leading CIOs. Further, we will also be covering the current transformation of the Supply Chain industry with Industry 4.0 and Smart Factory projects underway all over India. The issue will also feature the next lot of CIO profiling under the ChangeAgents 2018 banner. CIOs are undoubtedly the Change Makers of today’s progress but at the same time, the brilliant enactment of Newton’s Third Law in the Information Technology World has made sure that CIOs are the key stakeholders, not just with the accolades of success but as the main culprits for loss and penalties related to business information security. Organizations have been readying the compliance framework and the IT Leadership is going through perhaps the most testing times of the Information Age. CIOs need to plan and strategize carefully and at the same time be wary of the fact that they will have to bear the brunt of unexpected business tragedies like data breaches and loss of information.

S A N J AY M O H A PAT R A S A N J AY @ A C C E N T I N F O M E D I A . C O M

SUPPLEMENT

EU GDPR READINESS

Building on the IT Leadership profiling initiative from the April and May Issue, Enterprise IT World will rack up further profiling from the Indian IT Leadership community highlighting achievements of industry’s top change makers from large organizations across verticals like BFSI, Healthcare, Manufacturing, IT/ITES, Real Estate and Infra. The profiles will have a brief insight on their IT skills, their credentials, experience in the industry, at the same time highlighting their achievements from recent projects and their philisophy for ensuring success.

With the EU GDPR Deadline of 25th May already passed, businesses worldwide will come under direct radar of the European Union and will be under the scope of punishment in case of future information leaks which also include EU Citizens. We observe and analyze the Indian CIOs’ readiness, the GDPR awareness in organizations and how it is going to impact the market

PLUS

Interviews and Case Studies

Catch interviews, guest articles and case studies of recent applications from the Industry stakeholders, IT/ITES Vendors and IT leaders and CIOs from the Enterprise IT World CIO Community.

Send in your inputs to sanjay@accentinfomedia.com MAY 2018 ENTERPRISE IT WORLD

CONTENTS V O L U M E 0 3 | I S S U E 0 3 | MAY 2 0 1 8 | W W W . E N T E R P R I S E I T W O R L D . C O M

Publisher: Sanjib Mohapatra Editor: Sanjay Mohapatra Associate Editor: Chitresh Sehgal Designer: Ajay Arya Assistant Designer: Rahul Arya Web Designer: Vijay Bakshi Technical Writer: Manas Ranjan Lead Visualizer: DPR Choudhary Social Media Manager: Ravish MARKETING Marketing Manager: Kajal Sharma kajal@accentinfomedia.com

2018

A Special Edition For CIOs (Part-II)

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COVER STORY

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THE ENTERPRISE CATALYSTS OF TODAY

Delhi: 6/103, (GF) Kaushalya Park, New Delhi-110016,

Backing up the dreams of a Digital economy, these Enterprise leaders are spearheading the transformation of the business landscape today with growing presence in boardrooms, embracing digital,

CIO TOYS / 50

Apricorn Aegis SecureKey USB 3.0 Highly Secure Personal Storage

CHENNAI

EVENT COVERAGE

PUNE

7 City CIO Dine and Discourse 2018 wraps up with Chennai and Pune Success

EDITORIAL OFFICE

ENTERPRISE IT WORLD MAY 2018

News~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 06 Event Coverage (CIO D&D)~~~~~~~~~~~ 42

RAINBOW HOSPITAL

“Bringing the IT Edge to Healthcare”

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INTERVIEW

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MORE INSIDE

Phone: 91-11-41657670 / 46151993

INTERVIEW

ARUBA, HPE

INTERVIEW

MTR FOODS

“Enterprises need to “Leveraging Technology for adopt an inside-out Business Needs” approach”

ITWORLD

ROUND UP

Most Companies not ready for EU GDPR deadline of 25th May

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

With just one month until the new EU General Data Protection Regulation Legislation (GDPR) comes into force, data security company WinMagic, has released the findings of research that suggests many companies will not be ready when it takes effect on May 25th, 2018. The research of 482 IT Decision Makers was conducted during March 2018 in the UK, Germany, India and the US by Viga. India centric Findings: l 21% of companies in South India do not use automatic geo-fencing to prevent moving of data outside of the legal jurisdiction it resides l 73% of companies in Central India and 74% in East India do not check whether customers have given permission for their records to move from the companies’ servers to partners’ servers l 24% of companies in South India using cloud6

ENTERPRISE IT WORLD MAY 2018

based services for data know the physical storage location belonging to some services only l 88% of Indian companies ensure that all personal identification information is anonymized and encrypted across on-premise services and devices l 63% of companies based in North-East India do not have complete confidence in precisely identifying information that has been exposed during a data breach (internal or external) l 39% of companies in West India are still cautious about their EU GDPR preparedness and 30% are stressed, while 40% in North-East are feeling nervous about In many cases, companies lack the systems and processes to ensure compliance with the new legislation which affects all companies holding and processing EU citizen data.

D ATA BRIEFING

$250 mn

Amount invested by Automotive Companies in building smart factories in 2018. Source: Capgemini

ITWORLD // NEWS BRIEF

Smart City Bhopal, HPE launch Integrated Control and Command Centre

Today, the Bhopal Smart City Development Corporation Ltd. (BSCDCL) launched India’s first cloud-based Common Integrated Data Centre, Disaster Recovery Centre and Integrated Control and Command Centre (ICCC) powered by Hewlett Packard Enterprise’s Universal IoT Platform. The ICCC, located at BSCDCL’s facility in Berkheda, Bhopal was inaugurated by Hardeep Singh Puri, Minister of State (I/C), Ministry of Housing & Urban Affairs, Govt. of India in the presence of Shivraj Singh Chouhan, Chief Minister, Govt. of Madhya Pradesh and dignitaries from the union and state governments. The ICCC will enable the Madhya Pradesh state administration to monitor and administer multiple city civic utilities

CIO

and citizen services across seven cities in the state through a central cloud. These cities include Bhopal, Gwalior, Jabalpur, Indore, Ujjain, Satna, and Sagar. It will also enable state-wide monitoring of these cities from a central command view and result in significant cost savings as compared to deploying a full-fledged data and disaster recovery centre along with command control centres in each of these seven cities. “As development of smart cities across the country gains momentum, citizens can look forward to enhanced safety, services, and quality of life.” said Som Satsangi, MD - India, HPE. “HPE along with its partner network is delighted to collaborate with BSCDCL to create India’s first cloud-based ICCC, which will offer various societal benefits to the people of Madhya Pradesh.”

Aiming to foster growth for India’s nascent artificial intelligence (AI) and machine learning (ML) ecosystem, NITI Aayog and Google have come together to work on a range of initiatives to help build the AI ecosystem across the country. National Institution for Transforming India (NITI) Aayog, the Indian Government’s premier think tank, has been entrusted to setup a national programme to conduct research and development in frontier technologies such as AI. In furtherance of this mandate, NITI Aayog has been developing India’s national strategy on AI along with the National Data and Analytics Portal to enable the wide deployment and use of AI. Amitabh Kant, CEO of NITI Aayog said, “Artificial Intelligence is going to disrupt the way business is done and India, in particular, is uniquely poised in utilizing AI to innovate for social and inclusive good. India is embracing technologies such as ML and AI to augment its capacity in healthcare, improve outcomes in education, develop innovative governance systems for our citizens and improve overall economic productivity of the nation.”

EVENTS

24 – 25 MAY 2018

6 – 8 JUNE 2018

11 – 12 JUNE 26 - 28 JULY 2018 2018

BLOCKCHAIN IN HEALTHCARE CONGRESS

Glasgow, UK International refereed conference on advancement, methods and applications of Cyber Systems, BIS, CND, CNI, CPS and IoTs.

Porto, Portugal Conference on Wireless Networks and Mobile Systems brings together researchers, engineers and practitioners on information systems and applications

INDUSTRIAL AUTOMATION FIESTA 2018

CYBERSA 2018

WINSYS 2018

London, UK Congress will address some of the most achievable possibilities of integrating blockchain within healthcare.

NITI Aayog, Google link up to push AI ecosystem growth in India

ENTERPRISE IT WORLD MAY 2018

Bac Ninh, Vietnam Latest strategies, tools, trends to achieve and maximize productivity and operational efficiency in manufacturing, process industry and quality control and R&D.

ITWORLD // NEWS BRIEF

Microsoft, DJI partnership brings Drones and AI to farmers’ rescue

S/HE SAID IT

SANAT RAO,

CHIEF BUSINESS OFFICER, INFOSYS FINACLE

“Blockchain offers unprecedented opportunities to transform banking. The usage of blockchainbased applications will gradually increase from early adopters to others who will join based on proven and tangible benefits.”

“Empowering

By the year 2050, the current world population of 7.6 billion is expected to reach 9.8 billion. Food production will have to increase to keep up with that growth, however, there is limited amount of additional arable land available for farming. In India, current farm yields are lower than world average, and several activities are being taken up to improve farm yields. To enable farmers use technology to improve farm yields, Microsoft and drone maker DJI are partnering to make it easier and more affordable for farmers to quickly get the information related to soil moisture in their fields and any pest infestation, which would help them make crucial decisions related to sowing and pesticides application. DJI’s drones provide real-time generation of aerial images, which are used by Microsoft’s machine learning algorithms on the Azure IoT Edge to create detailed heatmaps. The maps are transmitted using TV white space (TV white spaces are unused

QUICK BYTE ON

SECURITY

10 ENTERPRISE IT WORLD MAY 2018

TV broadcast spectrum, which is plentiful in rural areas where standard internet connections are often patchy) technology to the Azure IoT edge device located on the farm. These heatmaps enable farmers with everything, including whether the soil temperature is ripe for seed germination, and on quickly identifying crop stress and disease that may reduce yield. Through this technology, hours and days spent walking or driving on the fields to assess soil situation and to detect problems gets eliminated, and enables farmers to use their resources – water, land, fertilizer – optimally. This will lead to increase in yields, farmers will be able to grow more crops and farm incomes will improve. In India, Microsoft in collaboration with ICRISAT is using technologies like AI, Cloud Machine Learning, satellite images and advanced analytics to empower smallholder farmers to increase their income through higher crop yield and greater price realization.

workers should in turn lead to better customer experiences, as more productive staff should be better able to meet their needs. However, companies recognize that there is still work to do on driving digital transformation. “ S A M I A M M O U S , M A N A G I N G D I R E CTO R , A S E A N , AVAYA

Indian businesses at risk due to unidentified network traffic as per Sophos survey. Majority of Indian IT managers have legal liabilities when it comes to unidentified traffic in their organizations. In fact, nearly one-infour globally cannot identify 70 percent of their network traffic. The lack of visibility creates significant security challenges.

UPCOMING

EVENTS 2018

S E C U RITY

SY M P O S I U M A N D AWA R D S 2 0 1 8

2018

PARTNERS RECOGNITION 2018

FOR MORE INFORMATION PLEASE CONTACT: E-MAIL: INFO@ACCENTINFOMEDIA.COM / KAJAL@ACCENTINFOMEDIA.COM WEBSITE: ENTERPRISEITWORLD.COM PHONE NO: 01126566398 / 01149148449 / 8587835685

ITWORLD // NEWS BRIEF

Adidas India redefines customer experience with Oracle Cloud

Orange, Siemens partner to build IoT solutions for industrial performance Orange Business Services and Siemens, the leading factory automation equipment provider, have joined forces to drive the adoption of the Internet of Things (IoT) in the industrial sector by simplifying integration and promoting IoT innovation. The initial focus will be to develop solutions around asset tracking and asset monitoring to optimize the supply chain and improve efficiencies, as well as to develop digitally enhanced products to increase customer satisfaction and create new business models. The partnership will help businesses connect their machines and physical infrastructure to the digital world,

EXECUTIVE

allowing them to translate the wealth of data they produce into business results. Advanced analytics and digital services will help them increase productivity and efficiency across their business. Orange Business Services brings its global cellular connectivity, consulting, system integration and application development skills to the partnership. The alliance is built around Siemens’ MindSphere, the cloud-based open IoT operating system, and Datavenue, the Orange IoT and data analytics modular offering. The seamless integration of data along industrial value chains

Adidas India has leveraged cloud technology to provide a new shopping experience for its customers. With Oracle Cloud, Adidas India customers will be able to complete the shop-bill-checkout process three times faster than earlier at any of the Adidas stores across the country. Adidas recently upgraded its franchise pointof-sale systems to Oracle Cloud Infrastructure – a modern, enterprise-grade cloud infrastructure solution, to enable a superior customer experience. By switching to Oracle Cloud, Adidas India is able to ensure a faster, smoother checkout process for its in-store customers. “At Adidas, a key priority is to ensure customers have a great experience at every touchpoint, online or offline. We wanted a stable cloud infrastructure for our franchise point of sale solution and after due diligence, we decided the Oracle + Sunera combine was the best option. Our store staff are now able to focus more on the delivery experience instead of spending more time to manage the billing process,” said Vishal Kapil, Director-IT, Adidas India. The business benefits are starting to show, with Adidas India already achieving three times more performance efficiencies with zero downtime and significant cost savings.

MOVEMENT Veeam Hires former Gartner VP to strengthen its Enterprise Business

Nitin Bawankule becomes new business head for Google Cloud in India

Craig Silverman joins Antuit as Group CEO

12 ENTERPRISE IT WORLD MAY 2018

Riverbed names Andy Elder to lead global sales

Capgemini to appoint Carole Ferrand as Group CFO

Shantanu Ghosh Managing Director & VP of R&D for India & China Rocket Software

CA Tech promotes Abhilash Purushothaman to VP, Devops & Automation for APJ

Kapil Kapur becomes CFO of HCL Info

Infogain appoints Ayan Mukerji as new President and COO

NEWS BRIEF // IT WORLD

Avaya drives Cloud Contact Center adoption for APAC market

Avaya Holdings Corp. is strengthening its commitment to the Business Process Outsourcing (BPO) community in the Asia-Pacific region. Avaya is introducing end-to-end Contact Centeras-a-Service (CCaaS) solutions for the AsiaPacific market, with the first offerings available in India and the Philippines in July 2018, followed by the rest of APAC by December 2018. The Avaya CCaaS offerings will provide BPOs with flexible deployment options for moving to the cloud, enabling them to deliver differentiated services that enhance workforce efficiency and enable business processes to be automated. BPOs will continue to receive the consistent experiences they expect from Avaya, and be able to move operations to the cloud at their own pace, while they continue to focus on adding value to their customers. Avaya made the announcement after a dedicated roundtable session with leading BPO customers in region, held as part of the Experience Avaya Asia Pacific event taking place in Singapore today. Avaya executives thanked BPO customers for their commitment to the company, gave guidance on new initiatives, and discussed ways to work together to create better mutual value. Avaya is actively driving digital transformation initiatives with some of the leading BPOs in the APAC region, helping them to build unique and differentiated solutions that transform the customer experience and deliver greater value. Avaya provides contact center solutions for the top 10 outsourcers in the Philippines, the top five BPOs in Japan, every leading BPO in India, along with many other BPOs across APAC. The new cloud offerings follow on from Avaya’s acquisition this year of Spoken Communications, a leading innovator in CCaaS solutions for enterprise customers. Spoken’s cloud-native, multitenant architecture is seamlessly integrated with Avaya Aura and Elite technologies, providing a robust architecture for Avaya’s omnichannel offerings, such as Oceana, and its Unified Communications-as-a-Service solutions.

Atos ties up with Google Cloud to deliver digital workplace solutions to global enterprises

Atos has entered into a global agreement with Google Cloud to address the digital transformation needs of enterprise customers. This agreement will see the creation of secure solutions in areas including hybrid Cloud, data analytics & machine learning and the digital workplace. Going beyond the traditional IT landscape, today’s data-centric digital transformation generates an ever-increasing need for data lakes, data management, analytics and cognitive technologies. Machine Learning (ML) is key to discovering and leveraging new business and marketing opportunities, but also demands secure solutions to protect data against cyber risks and ensure

compliance. Thanks to these solutions, Atos will offer enterprises a fast and frictionless way to use Google Cloud technologies alongside their existing assets and processes, while at the same time leveraging data to create new insights and value for their own customers. Three R&D Centers and Innovation Labs in France, UK and the US to help customers solve business challenges and innovate “I’m extremely pleased to announce today this first global partnership with Google Cloud, one of the world’s leaders in Artificial Intelligence. Together, we will enable fast and smooth adoption of AI for enterprises,” said Thierry Breton, Chairman and CEO of Atos. “By combining Atos integration capabilities and technology expertise with Google Cloud technology, we enable organizations to thrive in the most innovative and trusted environment, in compliance with global regulations. With this partnership, Atos becomes the “last mile” of the digital information chain.”

Salesforce partners with Indian Gov’s ICT Academy to bring new skills for over 200 institutes

Salesforce announced a new partnership with the ICT Academy, an initiative of the Government of India, to provide valuable Salesforce skills for educators and students. Announced at the Salesforce Academic Summit 2018, this partnership will see Salesforce and ICT Academy train and certify educators from more than 200 institutes across India. Leveraging Trailhead for Students, educators will train over 100,000 students to equip them with the skills of the future. The partnership reinforces Salesforce’s commitment to nurture next-generation talent and address the skills gap in India. Trailhead is Salesforce’s free gamified,

online learning platform that empowers anyone to learn the skills needed to land a top job in the Salesforce economy. Salesforce is taking the power of Trailhead, with its guided, hands-on learning paths into the classroom with Trailhead for Students. Salesforce and the ICT Academy will conduct workshops to train educators across ICT Academy’s member institutions in India. Graduates in the field of computer science and management will be offered the Salesforce Business Administration Specialist Course providing them an introduction to the Salesforce ecosystem. This program provides students an understanding of the fundamentals of the platform that will help strengthen and accelerate their careers as Developers, System Administrators, Architects, Marketing Managers, Business Analyst and Sales Operations Professionals. ICT Academy in partnership with Salesforce will set up 100 Centres of Excellence (CoE’s) providing students an opportunity to learn and practice key skills on Salesforce. MAY 2018 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

BOOK

SHELF

The Future of Work: Robots, AI, and Automation

GLOBAL UPDATE

Automotive industry to gain $160 bn through smart factory adoption by 2023

AUTHOR

DARRELL M. WEST

PRICE

RS. RS. 1,282.00 (HARDCOVER) AVAILABLE AT

AMAZON.IN

About The Book The automotive industry can expect to achieve $160bn in productivity gains annually from smart factory adoption from 2023 onwards. The report, Automotive Smart Factories: How Auto Manufacturers can Benefit from the Digital Industrial Revolution demonstrates that the automotive sector has set more aggressive targets for smart factory initiatives compared to other sectors. A global top ten automotive manufacturer can expect to realize

an additional $4.6 billion or a 50% growth in operational profits annually within five years of a full smart factory implementation. The report predicts that the average productivity growth of smart factories within the automotive sector will be 7% as of 2023, while an automaker will break-even within a year of executing the full potential of its smart factories. By the end of 2022, auto manufacturers expect that 24% of their plants will be smart factories.

Looking past today’s headlines, political scientist and cultural observer Darrell M. West argues that society needs to rethink the concept of jobs, reconfigure the social contract, move toward a system of lifetime learning, and develop a new kind of politics that can deal with economic dislocations.

Key Features This book presents a number of proposals to help people deal with the transition from an industrial to a digital economy.

HPE, Red Hat announce strategic collaboration Hewlett Packard Enterprise announced a collaboration with Red Hat to enable enterprises to adopt and deploy containers in production rapidly and at scale. While developers find it easy to deploy containerized applications in their development and test environments, enterprises often require container scalability, added security features, persistent storage, and manageability to deploy containers in production. 14 ENTERPRISE IT WORLD MAY 2018

To help accelerate container application delivery, HPE and Red Hat are collaborating to optimize Red Hat OpenShift Container Platform on HPE platforms, including HPE Synergy, the industry’s first composable infrastructure. In addition, the two companies are also collaborating to offer services to help customers adopt Red Hat OpenShift Container Platform with HPE platforms from proof of

concept to production. “Deploying large-scale container environments to the enterprise data center is not simple,” said Vikram K, Senior Director, Hybrid IT, HPE India. “Through our long-standing collaboration with Red Hat, we’re aiming to accelerate the adoption and deployment of the Red Hat OpenShift Container Platform with HPE solutions from proof of concept to large scale deployment.

NEWS BRIEF // IT WORLD

MANAGEMENT

MANTRA

“We don’t have as many managers as we should, but we would rather have too few than too many.”

Vistara partners with Adobe to advance Customer Experiences

– LARRY PAGE, CO-FOUNDER, GOOGLE

Cisco empowers Gujarat SMBs with START Product Portfolio

Cisco deepened its commitment to Gujarat with the launch of Cisco START- a product portfolio specifically designed to help SMBs in Gujarat build their digital foundation and become globally competitive. This initiative is aligned with Cisco’s commitment to accelerate Gujarat’s digital transformation and showcase how digitization can fuel economic growth, world-class innovation, sustainable competitiveness, and prosperity. A digitized state aims to drive GDP growth, create jobs and foster innovation, enhance

research and education, stimulate entrepreneurship, accelerate business innovation, develop economic cluster initiatives, and support infrastructure. Towards that, Cisco is the leading technology partner helping states across India become digital hubs of innovation by building sophisticated and forward-thinking IT network ecosystems that allow for greater connectivity, productivity, and security. With Gujarat looking to drive growth through digitization, SMBs have become an essential component of the journey as the state houses one of the largest concentration of SMEs in the country. Increasing high-speed broadband coverage, rising adoption of mobile devices, improving connectivity

GreyOrange launches AI-powered solutions to transform autonomous fulfillment in logistics

Robotics and supply chain automation company GreyOrange announced its beta launch of the new-gen Butler PickPal, an autonomous picking solution, at LogiMat 2018 in Stuttgart, Germany. The Butler PickPal is powered by Artificial Intelligence (AI) and Machine Vision to unlock the next level of efficiency in the order picking process. It works seamlessly with the goods-toperson GreyOrange

Butler robotics system which enables warehouses to manage high-speed operations by automating order picking and fulfilment. The Butler PickPal addresses the challenges arising from the global boom in e-commerce as orders need to be fulfilled faster and accurately with more cost-efficiency as competition intensifies. Vertical and horizontal e-commerce industries that operate with a huge number of high-mix SKU inventory, require the shortest order-to-dispatch time and accurate piece-picking. Akash Gupta, Chief Technology Officer, GreyOrange said, “Working closely with our customers, we see that the order picking process for e-commerce products take up a high percentage of the resources of warehouse staff.

At Adobe Symposium 2018, Vistara announced a strategic alliance with Adobe to leverage next generation technology in Adobe Experience Cloud to bolster the company’s end customer experiences. As part of this partnership, Vistara aims to augment its digital transformation journey by leveraging the power of Adobe Analytics and Adobe Campaign to drive a range of technological advancements that will strengthen the company’s data foundation and enable personalized experiences for Club Vistara members. Adobe Symposium 2018 is India’s biggest digital marketing event and is taking place in Mumbai today. Speaking at the event on the role of technology in helping marketers become ‘experience makers’, Ravinder Singh, Chief Information & Innovation Officer, Vistara said, “World over, the aviation industry has always been amongst the most customerexperience oriented, and the onset of today’s digital revolution has brought technology to the front and centre of customer experience strategies. At Vistara, technology has played a key role in enabling business goals and customer experiences, and a solid digital presence has been integral to our strategy since the beginning of operations. Our frequent flyer program Club Vistara has carved a niche for itself among all segment of travellers including boardroom high fliers, and the digital experience we deliver to program members is core to our focus. We’re excited to partner with Adobe to strengthen Vistara’s digital footprint with cutting-edge data analytics and content management platforms. We are confident this association will help us deliver a superior experience to Club Vistara members.”

MAY 2018 ENTERPRISE IT WORLD

2018

A Special Edition For CIOs (Part-II)

THE ENTERPRISE

CATALYSTS OF TODAY

Backing up the dreams of a Digital economy, these Enterprise leaders are spearheading the transformation of the business landscape today with growing presence in boardrooms, embracing digital, bringing in a culture of innovation and helping their organizations explore new opportunities.

BY CHITRESH SEHGAL CSEHGAL@ACCENTINFOMEDIA.COM

ndia is entering the next phase of growth empowered by digital transformations across public and private sector organizations, bringing Enterprise IT Leaders to the helm of critical business decisions. These Change Makers have become the true business leaders for the country today, playing an integral part in the economy today, driving growth and employment across sectors. They have been instrumental in bringing their organizations at power with global counterparts. The enterprise IT leaders of today have taken up the mantle of helping business realize the power of technology in the age of information and connectivity, transforming legacy infrastructures and process through SMAC, IoT, Big Data, Automation and RPA to name a few. Information technology has been at the core of all development in the country in the recent times, directly contributing nearly 10% of India’s GDP growth in recent times as well as generat16 ENTERPRISE IT WORLD MAY 2018

ing over 13 million direct and indirect jobs. They have transformed manufacturing units with Smart factories and industry 4.0, brought in mobility and automation, enabled delightful customer experiences, digitalized and revitalized core industries like Healthcare, BFSI, and Retail. It is hard to measure the exact impact of their contributions because directly and indirectly, they have been key stakeholders in every new initiative in enterprises today. They have become the go-to guys for CEOs when looking to drive growth and explore new revenue channels. They have helped their fellow leaders get better at their jobs, giving them the power of BI, enabling them to make better informed decisions and work in their own capacity, empowered by data like never before. Owing to this vitality of the Enterprise IT Leaders in today’s business and technology landscape, Enterprise IT World has kicked off the Change Agents 2018 initiative where we will profile and

highlight the contribution of 500 of the foremost IT change makers in India in the coming months. The initiative will showcase their expertise, their successful technology deployments in the years gone by and their plans for transforming Enterprise India through the power of Digital in the years ahead. These IT leaders have also shared their own understanding of how businesses leverage the power of information technology and given a sneak peek into their ideology and mantra for success when taking on new challenges and deploying technologies for their organizations. The next few pages feature some of India’s top CIOs and IT Leaders from core verticals including BFSI, Healthcare, Manufacturing, Media and Entertainment, Retail, IT/ITES and Real Estate. The profiles feature their credentials and plans for future, and we hope to embellish the knowledge and understanding of our readers through the deep insight shared by there IT leaders of today.

CIO SPECIAL // COVER STORY

SUNDARAM CLAYTON “There are no shortcuts but Business Orientation and Customer Orientation to succeed in IT.” Sector: Automotive

• Product Development and IoT

Industry Experience: 37 years

Key Credentials • Developed in-house and ERP for TVS Motor Dealers • Numerous automation projects and ten ERP implementations

Previous Organizations: Steel Authority Of India, TVS Motor Company, IT Team Strength: 18

T G DHANDAPANI,

ADVISOR DIGITAL TRANSFORMATION

Core Areas of Expertise • Finance, ERP, Analytics

Technology Plans for 2018 • Exploring projects and opportunities around IoT and AI

SRL “CIOs need to be visionary for pioneering innovative solutions with comprehensive understanding of how technology impacts business.” Sector: Healthcare Industry Experience: 25 Previous Organizations: Vadilal Dairy International, Nimbus Communications, IMRB IT Team Strength: 30 plus

RADHAKRISHNA PILLAI,

CHIEF INFORMATION OFFICER

Core Areas of Expertise • Solving business problems by process improvements and innovations • Plan, design, implement, and

manage Information Systems • Deploying profitability and customer satisfaction focused leading edge strategies/systems Key Credentials • Managed large, complex multifaceted IT infrastructure, • IT security, regulatory framework and developed customer / vendor relationship. • Conceptualized and deployed various Business Applications for SRL amongst Best 10 IT implementations in India in 2005

MAY 2018 ENTERPRISE IT WORLD

COVER STORY // CIO SPECIAL

ROLTA INDIA RAJESH GARG,

BLUE STAR SURESH IYER,

CHIEF INFORMATION OFFICER AND VP - DIGITAL TRANSFORMATION SOLUTIONS

CHIEF INFORMATION OFFICER

“IT evolves fast and being innovative is vital for any CIO in order to keep up with the fast evolving competition.”

“Leverage opportunities presented by today’s digital platforms in enriching and enhancing the business. Keep IT Simple.”

Sector: IT/ITES Industry Experience: 25 years Previous Organizations: Nucleus Software Exports, Infogain India, Interra IT IT Team Strength: 350+ Core Areas of Expertise • IT and Digital Transformation Solutions Key Credentials • Digital Innovation Journey Version 4.0 (Accelerate, Innovate & Transform - Digital Intelligence Platform through the creation / usage of Innovation IP solutions Framework providing Top line revenue enabled solutions delivering Infrastructure at Rolta Technology Plans for 2018 • Cognitive Computing, AI/Machine Learning and Big Data/ Analytics • Hyper converged infrastructure (HCI)

18 ENTERPRISE IT WORLD MAY 2018

Sector: Manufacturing Industry Experience: 29 Previous Organizations: Blue Star Infotech, Mastek IT Team Strength: 150 Core Areas of Expertise • Digitalization, IoT, Data Analysis • Industry 4.0, Smart Factory Product Lifecycle Management • Augmented Reality, Mobility, Bots Key Credentials • Artificial Intelligence, Bots, SAP HANA S4 • Transformational initiatives to deliver end-to-end digitalization • Create extended digital enterprise touching Blue Star’s ecosystem Technology Plans for 2018 • Demand Forecasting, Predictive Analytics

CIO SPECIAL // COVER STORY

WABCO “The right approach for any organization going forward is to adopt Digital Transformation with open arms.” Sector: Automotive Industry Experience: 18 Previous Organizations: NTL, Volkswagen, Electronic Data Systems, T-Systems International IT Team Strength: 450+

MILAN KUMAR,

GLOBAL CHIEF INFORMATION OFFICER

Core Areas of Expertise • Digital Transformation • Industry 4.0, Big Data Analytics • Robot Process Automation (RPA) and BOTs

Key Credentials • Pioneering Industry 4.0 implementation • Managed multiple transitions of large sized projects in multicultural environments. • Leading distributed development and operations teams across the globe for FORTUNE 500 companies Technology Plans for 2018 • Digital Transformation, Big Data projects • Projects around RPA, Blockchain

VEDANTA “The Enterprise Business Leader of today has to be ready to tackle every challenge. Come what may, you have to keep moving forward.” Sector: Manufacturing Industry Experience: 24 years Previous Organizations: GE Aviation, SAP, Intel, Tata Motors IT Team Strength: 100

AMITABH MISHRA,

CHIEF DIGITAL OFFICER

Core Areas of Expertise • Digital and IT Transformations • Engineering and Operations

Key Credentials • Set up a Digital organization, strategy and roadmap at Sterlite Group • Started execution on core safety and security initiatives using Digital • Deployed a HR solution using AI that links all Vedanta employees worldwide • IT and Digital initiatives designed to bring in over $30M worth of benefits Technology Plans for 2018 • Execute a total digital transformation at Vedanta.

MAY 2018 ENTERPRISE IT WORLD

COVER STORY // CIO SPECIAL

SUNDARAM MEDICAL FOUNDATION

MASTERCARD

RAMESH RAJARAMAN,

DIRECTOR O & T

FAIZ ALAM SHAIKH,

CHIEF INFORMATION OFFICER

“IT is the new enabler which provides platform for businesses to run with High Availability.” Sector: Healthcare Industry Experience: 27 Previous Organizations: DCM Data Products, HCL Comnet Systems, Satyam Infoway, TCS , Wipro , MindTree IT Team Strength: 25 Core Areas of Expertise • Quality, Governance • Datacenter, Servers • Network and Security Application Support Key Credentials • Mobile Applications • Handling large IT programs across geographies in many business verticals in 24x7 environment • Delivery from multiple delivery centers with multilingual support. Technology Plans for 2018 • Targeting for Paperless approach and anywhere, anytime access

20 ENTERPRISE IT WORLD MAY 2018

“Be the change you wish to see in this world” - Mahatma Gandhi” Sector: Banking, Payments, Processing, Fintech Industry Experience: 22 plus years Previous Organizations: Softvision, Opus Consulting, Syntel, Mphasis, Zensar, Affinity Express, Symantec IT Team Strength: 700+ Core Areas of Expertise • Infrastructure, Program & Project Management • Service Delivery & Governance • DataCenter - Plan Build Run Key Credentials • Chef & TomCat Automation achieved in Q1 2018 • • Workflows for Increasing Efficiency, building ownership, establishing Trust with Cross Functional Teams, reduced friction and increased customer relationship Technology Plans for 2018 • Process Re-engineering • Leading Organization Change • Service Delivery Improvements • Reduce Incidents based on Vertical and OU Targets

CIO SPECIAL // COVER STORY

BATLIVALA AND KARANI SECURITIES “The role of IT today is to realize opportunities and help business to reach the next levels.” Sector: BFSI

• High Frequency Trading Platforms (HFT)

Industry Experience: 10 Previous Organizations: CITI Group, Motilal Oswal, Spark Capital, Anand Rathi IT Team Strength: 50

MUKESH MEHTA,

CHIEF TECHNOLOGY OFFICER

Core Areas of Expertise • Technology Operations, DC Infrastructure

Key Credentials • Mission-critical projects for various leading Indian Capital markets organizations • Nutanix HCI, Sophos, Institution Equities Technology Plans for 2018 • CRM, Equities Trading Platform • Infosec Revamp, VDI

HAMDARD LABORATORIES INDIA “When planning for any new project, begin with the End in Mind and do the right thing right first time every time.” Sector: Healthcare and Pharma

• Multi-country & Multi-cultural environment experience

Industry Experience: 24 Years Previous Organizations: General Cable, Delta Energy Systems, Jindal Poly Films, Crompton Greaves IT Team Strength: 20 Plus

SANJAY CHOWDHRY,

CHIEF INFORMATION OFFICER

Core Areas of Expertise • IT Policies, Strategy, Planning, Process, Compliance and Budgeting. • Project Management, Business process Re-engineering. • Designing, sizing and scoping of IT infra for new business set up

Key Credentials • Implemented various IT projects including ERP, CRM, OA tools, Portals (intranet & internet) • Big savings with License compliance • Many new plants IT setup completed in previous assignments. Technology Plans for 2018 • Mobility Solution for sales force team • Integration of ERP with wellness centers software • Document Management System • New Plants IT setup and revamping user level IT setup

MAY 2018 ENTERPRISE IT WORLD

COVER STORY // CIO SPECIAL

JEENA & COMPANY

OMKAR REALTORS AND DEVELOPERS

MEHERIAR PATEL,

KHUSHRU BACHA,

“For businesses as well as consumers of today, there are endless possibilities with IT.”

“The right way to approach any new IT project is to first understand what the business needs.”

Sector: Supply Chain

Sector: Real Estate

Industry Experience: 25

Industry Experience: 31 years

Previous Organizations: Essar Group, Sun Pharma, USV, Globus, OIB, ICICI Securities

Previous Organizations: Runwal Group, Bombay Dyeing, Kalpataru, Marico, Kansai Nerolac Paints, Colgate Palmolive

GROUP CHIEF INFORMATION OFFICER

VICE PRESIDENT IT

IT Team Strength: 20 IT Team Strength: 18 Core Areas of Expertise • IT Leadership • IT Security, Digital Roadmap Key Credentials • Global Enterprise SAP Rollout and Deployment, • GST applicability Development of new Client APIs with multiple websites onto a realtime eCommerce Platform • Mobility Platforms, Anayltics

Technology Plans for 2018 • SCM Solutions, HRMS Deployment, • Online Learning Solutions. Digital Platforms

22 ENTERPRISE IT WORLD MAY 2018

Core Areas of Expertise • SAP, SFDC, HRMS, Mobility Apps, Business Applications • IT Infrastructure, Security, Data Centre, Cloud Key Credentials • Implementation of Salesforce for Pre Sales and CRM • Implementation of GIS Slumview Mobility App integrated with Google Maps and SA Technology Plans for 2018 • Customer Portal, Channel Partner Portal • Virtual Reality • E-Procurement • Data Leakage Prevention (DLP) solutions

CIO SPECIAL // COVER STORY

SIR GANGA RAM HOSPITAL “Strong crisis management skills and ability to remain focused and ensure effective decision making.” Sector: Hospital and Healthcare Industry Experience: 22 years Previous Organizations: Paras Healthcare, Action Construction, Fortis Healthcare, Escorts IT Team Strength: 72

SHUVANKAR PRAMANICK,

CHIEF INFORMATION OFFICER

Core Areas of Expertise • Design innovative healthcare facilities/Projects • PACS & DICOM and Integration • Telemedicine, Mobile units and Project Managerment in IT

• Oracle Apps , Oracle Healthcare , NAV , Qlikview • New IT infrastructure, IT business Drive, Supply Chain Management Key Credentials • Part of a Management team that turned around company in 3 years, doubling revenue by improving efficiency and increasing capacity of delivery units • Conversion of IT division from cost centre to profit centre by selling infra as a service for partners and consulting projects for other hospital HIT projects

VACMET INDIA “Always ensure proper blueprinting and execution and at the same time following the timelines and standards.” Sector: Manufacturing

IT Team Strength: 47

like IoT , BYOD , virtualization etc. Key Credentials • Integration of barcode, Mobility with SAP & implementation of SCADA Systems for all plants • Led and managed delivery of several large SAP projects including an $100+ million program with 190 project team

Core Areas of Expertise • SAP implementation experience in diversified industries • Implementation of the technologies

Technology Plans for 2018 • Migration to SAP HANA • Integration of Mobility • SCADA integration with SAP

Industry Experience: 23 Previous Organizations: Metenere Group, Welspun Group, Express Group

VIJAY BHAT,

CHIEF INFORMATION OFFICER

MAY 2018 ENTERPRISE IT WORLD 23

Cloud Backup including End User

COVER STORY // CIO SPECIAL

GEM & JEWELLERY EXPORT PROMOTION COUNCIL

AEGIS GLOBAL

KRISHNA DHUMAL,

SENIOR VP AND CHIEF INFORMATION OFFICER

GANAPATHY SUBRAMANIYAN,

DEPUTY DIRECTOR IT

“Perform with your strength and work on your weakness Be a technology leader who brings the expertise to align business missions.”

“It is the responsibility of the CIO to be the bridge to take technology to the business and bring business through technology.”

Sector: Export Promotional Council Sector: BPO Industry Experience: 22 Years Industry Experience: 10 Previous Organizations: Pan India Paryatan Pvt Ltd (EsselWorld), Robocom Business Systems

Previous Organizations: Intelenet Global Services, EDS, IBM Daksh, Compaq, Serco

IT Team Strength: 10 IT Team Strength: 400 Core Areas of Expertise • Application Development & Deployment, • DC and IT Ops Management, • Compliance and Risk Management, BI and analytics Key Credentials • Digital Transformation with SAP S/4 HANA • Movement towards provide 360 support to members of Council via single application platform. Technology Plans for 2018 SAP S/4 HANA Implementation (Green Field Project), IT Security Implementation, Cloud Backup Employee Productivity by using BI / Analytics /

24 ENTERPRISE IT WORLD MAY 2018

Core Areas of Expertise • IT Infra operations and management • Creating Data and Voice technologie Key Credentials • Analytics Solution for BI Cloud Migration and HCI Implementation on Premise. • Global consolidation of Voice Platform, Chatbot Technology Plans for 2018 • Ongoing Digital transformation projects New IT Operating Model to reduce time between idea and business value delivered.

CIO SPECIAL // COVER STORY

MEDI ASSIST HEALTHCARE SERVICES “Never ever stop innovation. Don’t see yourself as Cost Reduction function but as a function that can enable new opportunities for company.” Sector: Healthcare

Networking, • AI, Bots and eCommerce

Industry Experience: 17 Previous Organizations: Sapient, Photon Infotech, CDC Software, IBM

Key Credentials • www.medibuddy.in - an eCommerce platform that has allowed to generate 1000 orders a day

IT Team Strength: 82

HIMANSHU RASTOGI,

Core Areas of Expertise • Engineering, Data Centre and

Technology Plans for 2018 • Focus on user behavior and bumping up the transactions per day

CHIEF TECHNOLOGY OFFICER

DIMITRY TECHOLOGIES “The right approach for Enterprise IT leaders is to adopt Digital Transformation with Industry 4.0 framework.” Sector: IT Technologies digital transformation solution provider Industry Experience: 31 years Previous Organizations: MAN Trucks India, TATA Toyo Radiators, Associated Capsules

Key Credentials • Completed IT, Digital, Smart Factory Lab projects for Global Automotive leader • Smart IIOT product manufacturing • Industry 4.0 maturity assessment workshops • Enterprise share point portals

IT Team Strength: 12

MANOJ SAWANT,

CHIEF INFORMATION OFFICER

Core Areas of Expertise • Data science, Business Analytics, Industry 4.0 solution architect, • Manufacturing IT maturity assessment, IT quality certifications • Smart Factory lab and Smart logistic

Technology Plans for 2018 • Fulfill project requirement for Manufacturing Industry in Industry 4.0 maturity Assessment, Data science project with Analytics, Virtual Reality and Augmented Reality and IT Quality certifications

MAY 2018 ENTERPRISE IT WORLD 25

COVER STORY // CIO SPECIAL

ANAND AND ANAND SUBROTO PANDA,

EVEREST INDUSTRIES KRISHNA KANT MISHRA,

CHIEF INFORMATION OFFICER

“Technology is a weapon with which in a gentle way, you can shake the world.”

“Always stay committed to your work and never rest till the task at hand is completed.”

Sector: Legal Services

Sector: Manufacturing

Industry Experience: 21 Previous Organizations: Oilex, GE

Industry Experience: 20

IT Team Strength: 8 Core Areas of Expertise • Systems administration, database administration, network operations • Project management and service delivery support. • System development, controlling outsource development partners Key Credentials • Development of technical and strategic landscape for IT Services and Solutions • Managing in-house teams spread across multiple locations Technology Plans for 2018 • Match operational capabilities with the global benchmarks within LPS industry

26 ENTERPRISE IT WORLD MAY 2018

Previous Organizations: Laxmi Precision Screws, Magneti Marelli, OSRAM, BD IT Team Strength: Core Areas of Expertise • SAP S4 HANA implementation and management • Mobility and Cloud technologies Key Credentials • Managing IT & SAP System with complex Business and Network scenario in a End users Manufacturing Company Technology Plans for 2018 • Dealer Management System • Big Data Analysis and IoT

CIO SPECIAL // COVER STORY

JAY KULING GROUP “Not Just CIO, in changed scenario need to be the Business CIO: Foresee the Impact and drive the outcomes.” Sector: IT Product, Fintech, IT Services, FMCG Industry Experience: 18 Previous Organizations: Tally, Mindlance, Satyam, Polaris, IBM IT Team Strength: 100

KAMAL SHARMA,

CHIEF INFORMATION OFFICER AND IT STRATEGIST

Core Areas of Expertise • IT Strategy, Business and Digital transformation • Multi-country operations

Key Credentials • IOT platform for internal inventory management • Self Service BI and business reporting platform • Digitization and automation of group procurement tool Technology Plans for 2018 • Re-engineering and digitization of business processes • Strategy for APAC operations expansion • Improved vendor engagement • Automation of 30% manual processes in next six months

THE RAMCO CEMENTS “Before investing in any technology, first understand what the business needs out of it.” Sector: Manufacturing

• IT Strategy and Roadmap

Industry Experience: 30 Years

Key Credentials • Hyper Converged Infrastructure implementation

Previous Organizations: Ramco Systems, Madras Cements IT Team Strength: 40

MUTHUKRISHNAN G,

Core Areas of Expertise • Datacenter management

Technology Plans for 2018 • Data Center migration • Tools and applications to improve the efficiency

GENERAL MANAGER IT

MAY 2018 ENTERPRISE IT WORLD 27

COVER STORY // CIO SPECIAL

SHIB DASS AND SONS DHEERAJ CHAWLA,

CHIEF INFORMATION OFFICER

“When exploring new technology adoption, go as per need of the organization and not as per what’s the latest if not needed.” Sector: Distribution Industry Experience: 22 years IT Team Strength: 25 people

INSTITUTE OF CHARTERED ACCOUNTANTS OF INDIA PARVEEN KUMAR SHARMA,

CONSULTANT - IT AND CHIEF TECHNOLOGY OFFICER

“Successful digital transformation is not just about technology but having the right principles and culture in place.” Sector: Education, Accounting body Industry Experience: 30 Years Previous Organizations: Vianaar Group IT Team Strength: 30

Core Areas of Expertise • IT Infra Ops and Management Compliance and Risk Management • Procurement Logistics/ Supply Chain Transformation

Core Areas of Expertise • ERP and CRM, Change management • I.T. Policies and Procedures, IT Security • Vendor Management, user training etc.

Key Credentials • Implemented new technology to maximize and increase sales output • Concentrated on outsource deployment

Key Credentials • Digital Transformation included Document management system, online digital evaluation, e-Learning Portal etc.

Technology Plans for 2018 • Initiate Cloud migration Continue Digital Tranformation Exlore BI Analytics for the organization Enhance automation in business processes

Technology Plans for 2018 • Technology refresh for the data centre in Examination Department. • Extension of DMS in more departments. Extension of e-Learning portal/Virtual class room etc.

28 ENTERPRISE IT WORLD MAY 2018

CIO SPECIAL // COVER STORY

RANDSTAD INDIA “It is never about the technology or the platform, but the solution and the value your business gets out of the deployment.” Sector: HR Services Industry Experience: 10 years Previous Organizations: CMC, Ramco Systems, Manthan Systems, Distil Information Systems IT Team Strength: 25

BOBY MOHAN,

VP – TECHNOLOGY

Core Areas of Expertise • Analytics, Big Data and BI • IT Strategy, Execution and Management

Key Credentials • Digitization of Staffing business line, Cloud migration of entire estate and Digital initiatives • Large-scale transformation of a 70-year-old factory into a modern manufacturing unit • Building Sales and Logistics components of India’s largest enterprise software Technology Plans for 2018 • Digitize the Perm business and cloud based development

ADITYA BIRLA GROUP - ESSEL MINING “The right mantra to succeed in IT is Innovate, Implement and Inculcate.” Sector: Mining Industry Experience: 12 Previous Organizations: Reliance, PricewaterhouseCoopers, IBM, ITC Infotech, Essar Group

Building Service Management & Transition, SAP Consulting & Architecting Key Credentials • GPS Tracking Geo-fencing, Fuel Management System • SAP Enhancements

IT Team Strength: 60

SOURAV DAS,

CHIEF INFORMATION OFFICER

Core Areas of Expertise • SAP implementation and management Client Engagement, Resource Management, Capability

Technology Plans for 2018 • GPS, IoT in Mining Applications • SAP Upgrade • Network Refresh

MAY 2018 ENTERPRISE IT WORLD 29

COVER STORY // CIO SPECIAL

C-ZENTRIX ABHIJIT CHATTERJEE,

CHIEF INNOVATION OFFICER

“Build innovative products that solve few important problems and that can build your country. Keep trying till the aim is achieved.” Sector: Customer Experience Omni Channel Platform (Software) Industry Experience: 18 years Previous Organizations: iPolicy Networks, HFCL IT Team Strength: 100 Core Areas of Expertise • C/Unix Programmer/Design Architect/Full Stack Development • Implementation of Omni Channel Customer Experience Platform • Speech Recognition and Data Science using AI Key Credentials • GSTN Helpline Software • Omni Channel Platform for Customer Experience on Hybrid Cloud (across multiple Geography) Technology Plans for 2018 • Interactive Voice Bot and Chat Bot with AI to improve Customer Experience

30 ENTERPRISE IT WORLD MAY 2018

LINK MY JOURNEY (MACHWAN COMMUNICATION & RESEARCH) RAJESH KRISHNAMURTHY, CHIEF INFORMATION OFFICER

“Keep learning and engaging in innovation to gain trust and confidence among business users for success.” Sector: Information Technology Consulting Industry Experience: 20 years Previous Organizations: ORIX Auto Infrastructure Service, Magma Fincorp, ITC, Bahwan Cybertek IT Team Strength: 40 Core Areas of Expertise • IT, Digital, Mobility, Business Application and Data Science • AI, IoT, Cybersecurity, M2M, RPA, ML and Supply Chain. Key Credentials • On site Connected Vehicle Project at ORIX Auto • Revamping of application for finance business • Streamlining data centre and Security • 4PL Transport Management System Technology Plans for 2018 • Integrated Platform using IoT , AI and Cybersecurity for BFSI, Hospitality, Healthcare , Transportation and Logistics Industry .

CIO SPECIAL // COVER STORY

HARMAN INTERNATIONAL “It is no fun to finish alone at the end - Build partnerships, understand beneficiaries, establish simple but strong use cases, have shared goals and celebrate the wins!” Sector: Automotive and Consumer

IT Team Strength: 300+ globally with around 100 based out of India

Key Credentials • ERP consolidation of a large M&A project to corporate in less than 6 months • Cloud Adoption thru Agile delivery resulting high available, scalable and elastic infrastructure partnering with BU and a transparent TCO reporting.

Core Areas of Expertise • Business Unit alignment and joint strategy, • Cloud Adoption and Agile Delivery • ERP Implementation across the region • Business Process Standardization for M&A

Technology Plans for 2018 • Cloud First Strategy for Development, • Build and Integration for core product delivery teams • Extending Simple, Smarter, Scalable and Secure Digital transformation to the BU

Industry Experience: 18+ Years Previous Organizations: Infosys Technologies,

PRADEEP CHANKARACHAN,

DIRECTOR IT

VECTUS INDUSTRIES “In any new undertakings, hurdles and challenges are bound to arise, the IT Team should keep on working with a ‘So What, We Will Win’ attitude.” Sector: Manufacturing

• Digital Transformation • SAP Implementation and Rollouts

Industry Experience: 16 Previous Organizations: Amtek Auto, Ondot Couriers, Amensys Technologies, Panacea Biotec

Key Credentials • SAP Hybris Sales and Service • SAP Ariba Sourcing • SAP ASP • SAP HANA Migration 1511 to 1610

IT Team Strength: 5

MANISH SINHA,

HEAD IT

Core Areas of Expertise • Program Management, Application Management, and Project Management

Technology Plans for 2018 • SAP SFC • Ariba 2nd Phase • Hybris C4C Dealer Portal

MAY 2018 ENTERPRISE IT WORLD

COVER STORY // CIO SPECIAL

RUPA & COMPANY ARIJIT DASGUPTA, HEAD IT

“Operating anything efficiently and differently always with lesser time to achieve more time available in stock.”

Sector: Apparel and Fashion Industry Experience: 25 Years

CENTURY PLYBOARDS INDIA DEEPAK KUMAR PANDA, HEAD IT

“Embrace emerging technologies and drive innovation within the organization and be transparent on the deliverable of your proposed solution to avoid disputes between business expectation and results.” Sector: Plyboards and Laminate manufacturing

Previous Organizations: UT, Oscar EPL, DSS SPL, Dynamar Support System

Industry Experience: 17

IT Team Strength: Max 30

Previous Organizations: SPS Group of Companies, Sapient

Core Areas of Expertise • Digital Transformation • SAP adoption and management Key Credentials • Migration to Suit On HANA • Introduction of Private Cloud • SAP recommended processes in corporate ERP Landscapes. Technology Plans for 2018 • SAP S/4HANA implementation • Continue Digital Transformation

32 ENTERPRISE IT WORLD MAY 2018

IT Team Strength: 14 Core Areas of Expertise • End to end IT operations • Business strategy alignment • Stakeholder management, budgeting, IT policies Key Credentials • ILP and Unified Communication system • New technology implementation for streamlining IT related operations Technology Plans for 2018 • Hybrid Cloud Infrastructure • IOT and a hi-tech workplace

CIO SPECIAL // COVER STORY

RAL GROUP “CIOs need to have an in-depth understanding of the organizational interdependence in order to finetune business structures and improve the strategic responsiveness of the business.” Sector: Manufacturing Industry Experience: 15 years Previous Organizations: RAL IT Team Strength: 15-20

SUNIL GUBRANI,

HEAD IT

Core Areas of Expertise • Enterprise IT Security & Business Continuity • Cost effective solutions across the company • IT infrastructure for new business

setup (Designing / scoping) and leadership skills for new projects • Core knowledge of IT Key Credentials • HRMS, CRM • Technology Enabled Business Transformation for Multi-Location Group of Companies. Technology Plans for 2018 • Digital Transformation Road-map for the RAL Group • SAP and DMS

ANTARA SENIOR LIVING “Whichever project you undertake, always work with utmost commitment and sincerity.” Sector: Hospitality

• Vendor Management for IT at Group level

Industry Experience: 17 years Previous Organizations: Lemon Tree Hotels, ITC Fortune Hotels, DLF Group IT Team Strength: 12

BADAR AFAQ,

HEAD IT

Core Areas of Expertise • IT Operations, Strategy & Planning, Infrastructure Management, Data Centre • ERP, CRM, Mobile Apps, IT Applications, E-Mail System • IT Policies Implementation and Compliance

Key Credentials • Various successful implementations of Infrastructure and Business Applications i.e. PMS, Microsoft CRM, Mobile Apps, Back Office ERP, Website, Payment Gateway, Enterprise Portal etc Technology Plans for 2018 • Setting up IT & Communication Infrastructure, Business Applications, IoT Devices and Wi-Fi systems at upcoming Project

MAY 2018 ENTERPRISE IT WORLD 33

COVER STORY // CIO SPECIAL

TBEA ENERGY INDIA ASHOK VERMA,

EAST INDIA UDYOG

HEAD IT

ARINDAM SINGHA ROY,

“Deep understanding of business process and strategic decisions making capability based on scientific data collected by system.”

“CIO needs to have flexibility to work with new business models, be open to try new ideas and be able to take on feedback.”

Sector: Manufacturing

Sector: EPC and Manufacturing

Industry Experience: 22 years

Industry Experience: 20

Previous Organizations: ALSTOM, Areva T&D India, CMC, Wipro Infotech

Previous Organizations: SPML, Canon, ATN Technologies

IT Team Strength: 7

IT Team Strength:

Core Areas of Expertise • Digitalization • Business Applications (ERP, CRM, PLM, BI/BO) • Strategic Planning and building IST Roadmap • Virtualization

Core Areas of Expertise • IT Strategy formulation • SCM, ERP • Innovation

Key Credentials • Machine Learning • Project Planning and Management • Resource Mapping • DSPR Technology Plans for 2018 • Mobility and Business Intelligence projects • DR Integration • Build on Cybersecurity 34 ENTERPRISE IT WORLD MAY 2018

HEAD IT

Key Credentials • Setup Hybrid IT for all business verticals of the organization • Datacenter & Disaster Recovery Plan for the entire group Technology Plans for 2018 • ERP implementation project • Exploring BI opportunities for the company

CIO SPECIAL // COVER STORY

RPG ENTERPRISES “Run with the Right Crowd. In today’s Jargon of technology, watch very closely before you leap.” Sector: Manufacturing

• IT Service Management, IT and Digital Strategy.

Industry Experience: 16 Previous Organizations: IBI Chematur Engineering & Consultancy, Mangalam IT, Samyak Infotech IT Team Strength: 12

HEMAL SHAH,

SENIOR MANAGER GROUP IT

Core Areas of Expertise • Infrastructure, Digital, Collaboration

Key Credentials • Consolidation of ILL / MPLS, DC and DR • Better Cloud Collaboration • Digital Shopfloor automation towards smart factories Technology Plans for 2018 • Cybersecurity, SDWAN

REPUBLIC WORLD “Innovation and adoption of new technologies that add value through IT.” Sector: Media and Entertainment Industry Experience: 10 Previous Organizations: TV18 Broadcast, Star India, Network 18 IT Team Strength: 10

HARMIT SINGH MALHOTRA,

GM-IT (BROADCAST & CORPORATE)

Core Areas of Expertise • Broadcast and Security Key Credentials •Infrastructure setup across India

connecting to bureaus and reporters across 27 states and 3 studios in less than 100 days • Enterprise IT collaboration workflow - a first in the Broadcast industry Technology Plans for 2018 • Scale the Republic digital library to create a hybrid solution physically on tapes and on cloud • Managing media by tagging different news pieces in a way which can be accessed seamlessly on low bandwidth

MAY 2018 ENTERPRISE IT WORLD 35

COVER STORY // CIO SPECIAL

TATA POWER (STRATEGIC ENGINEERING DIVISION)

ARIHANT CAPITAL MARKETS

RAGHU KUMAR PARUCHURI,

DIPAK ROUT,

“Be aware of business realities of the industry that your enterprise is in, work towards continual improvement in Business- IT alignment.”

“As IT Leaders, we have to be prepared to be best to handle the changes to transform India into a digitally empowered society and knowledge economy.”

HEAD - IT & BUSINESS APPLICATIONS

HEAD IT

Sector: Defense Sector: BFSI Industry Experience: 19 Years Industry Experience: 14 Previous Organizations: Intelligroup, Capgemini, Oracle, PwC

Previous Organizations: Systematix Shares and Stocks

IT Team Strength: 28 IT Team Strength: 10 Core Areas of Expertise • IT Management • Information Security Management • ERP Consulting Key Credentials • Expanding Private Cloud • Digitization Technology Plans for 2018 • Elevate IT to the role of game changer for an organizational growth rather than being just a cost center.

36 ENTERPRISE IT WORLD MAY 2018

Core Areas of Expertise • Implementation of Aadhaar and Biometric Enabled Innovations • Omni-channel Architecture, API Management • Innovation, Mobility Strategy, Digital Strategy , Cloud Computing, Big Data, RPA, AI Key Credentials • Database Penetration Testing • Application Source Code Review • Firewall Rule Set Review • Application Penetration Testing • SIEM and Digital KYC Process

CIO SPECIAL // COVER STORY

HALDIRAM GROUP “Make investments in technology by all means, but with complete cautions. Start with small, yet focused initiatives before investing in larger marketing systems.” Sector: Manufacturing and Retail Industry Experience: 15 years Previous Organizations: Mass Computers IT Team Strength: 40

ASHOK KUMAR MOHANTY,

MANAGER IT

across diverse company operation verticals • IT Operations and Management Key Credentials • Successfully implemented Virtualization • Implemented IOT (Industry 4.0) and Artificial Intelligence in processes

Core Areas of Expertise • Managing IT Infrastructure

ELIOR INDIA CATERING “Understand business demands and then invest in technology to enhance operational efficiency and productivity.” Sector: Manufacturing Industry Experience: 12+ years Previous Organizations: Skygourmet Catering, John Distilleries, Cafe Coffee Day, The Sachdev Group

• Project Management, Vendor Management and Team Management • ERP and Digitization Key Credentials • SAP S4HANA, Menu Management System • SDWAN (IPSec), Fortigate

IT Team Strength: 9

ARVIND KUMAR,

GENERAL MANAGER IT

Core Areas of Expertise • IT Infrastructure / Operations / Business Applications, IT service management

Technology Plans for 2018 • End User Mobile Application • eHR and interface to S4HANA, Zscaler

MAY 2018 ENTERPRISE IT WORLD 37

COVER STORY // CIO SPECIAL

TIETO INDIA AJIT KANITKAR,

MANAGER IFS, PROJECT SERVICES

“Lead by example. Take ownership, make decision and convert them into the right ones.”

RELIANCE NIPPON LIFE ASSET MANAGEMENT FAL GHANCHA,

BUSINESS INFORMATION SECURITY OFFICER

“The key to success of any IT project implementation is Teamwork and a Can do attitude.”

Sector: Technology Industry Experience: 18

Sector: BFSI

Previous Organizations: Mphasis, Wipro, GVK EMRI, CMC

Industry Experience: 14 Years

IT Team Strength: 13 Core Areas of Expertise • Leadership, Mentoring, People Engagement • Project & Program Management, Strategic Management Key Credentials • Setup of Project Office for enabling change within the organization, ensuring uniformity, efficiency and predictability of project success • Delivered project worth 5M Euro for one of the EU manufacturing companies with excellent success Technology Plans for 2018 • Rollout of product(s) that will create better business outcomes for Tieto • Initiate processes to make transitions / migrations to be more efficient 38 ENTERPRISE IT WORLD MAY 2018

Previous Organizations: Welspun Group IT Team Strength: 15 members Core Areas of Expertise • Project Management, IT Governance, IT infrastructure, • Information Security, Cyber Security • Vendor Management and Audit Key Credentials • SIEM, Enterprise Mobility Management, Access Management • Information Security Awareness, Cyber Security Readiness Technology Plans for 2018 • AI, ML, CSOC • Access Governance and Identity Management

CIO SPECIAL // COVER STORY

MAFATLAL INDUSTRIES “Listen to Learn, Listen to Decide, Listen to Implement.” Sector: Textile Industry Experience: 17 Years Previous Organizations: Cipla, HPH Systems, Clearpoint Electronics IT Team Strength: 18

SHIBIN MADANAN CHULLIPARAMBIL,

HEAD IT

Core Areas of Expertise • Business Transformation, Business process re-engineering • Strategy, Management

Key Credentials • SD-WAN implementation, Next Gen Firewalls, Central Endpoint protection • Wired and Wireless Networking revamp • Co-location of Datacenter Technology Plans for 2018 • Cloud migration • Implement BI and improve analytical capabilities • Strengthen Security and Applications

BDO INDIA “The heart of technology innovation, strategy and its execution are the people who drive them. Get your people strategy right.” Sector: Cyber Security

• IT governance framework assessment and implementation,

Industry Experience: 14 Previous Organizations: KPMG, IBM, vCustomer IT Team Strength: 10+

VINEET LOVE,

ASSOCIATE DIRECTOR IT ADVISORY

Core Areas of Expertise • Infrastructure enhancements, • enterprise-wide application landscape transformation

Key Credentials • Digital strategy, • Cybersecurity (including IT assurances and cyber technology product implementations) Technology Plans for 2018 • Strengthen Cybersecurity framework for the organizations

MAY 2018 ENTERPRISE IT WORLD 39

COVER STORY // CIO SPECIAL

VFS GLOBAL

TECHSOFT SOLUTIONS

VIVEK JADHAV,

GOPAL JI GUPTA,

“Understanding customer’s business needs and implementing technology solution to metamorphose business and provide guidance to customer.”

“In today’s fast moving and disruptive technology landscape there are only two options: Innovate or Die.”

DGM IT

Sector: IT/ ITES Industry Experience: 14 years Previous Organizations: Capgemini UK, Essar, Aagam Infotech, Automatic Infotech, Genovate Solutions IT Team Strength: 50 Core Areas of Expertise • Digitization Leader, Cloud and on Premises SAP Solutioning, Third Party Integration • Project, Program Management, SAP Digital & Cloud Innovation Key Credentials • Successful implementation of Cloud, Fiori and Mobile based application along with integration • GST: IT solution to Transform Indirect Tax processing Technology Plans for 2018 • Implement SAP HANA S/4, • Initiate projects around Cloud based technology and Mobile App Integration

40 ENTERPRISE IT WORLD MAY 2018

HEAD IT

Sector: Information Technology Industry Experience: 12 Previous Organizations: Dr ITM, Comexcell Software, Wipro, Dataman Software IT Team Strength: 70 Core Areas of Expertise • IT Infra operations and management • Data Center Security Key Credentials Dedicated DDos appliance, Firewall, Appliance for Application delivery (Waf, Network load balancer, Server load balancer, Global server load balancer, server visualization) with dedicated EMC storage . Technology Plans for 2018 • Data leak prevention, Identity Management system • MDM solution

CIO SPECIAL // COVER STORY

ACPM IT CONSULTING “As most of the CEOs understand the CIO’s role critically in today’s enterprise, the CIOs should shift their own roles from supply-focused IT providers to business-focused leaders of IT-enabled innovation.” Sector: Consultancy Services

Previous Organizations: YASH Technologies

Key Credentials • Digital Transformation, Big Data, IIOT, RPA, ML, DL, AI, Chatbot • DevOps, Blockchain, Data Science, Architect, Advisor, PMO, Strategist

Core Areas of Expertise • Digital Transformation: Digitally enabled process new business models leveraging IT, API, Big Data, IoT, and SMAC

Technology Plans for 2018 • Big Data, Data Science, Machine & Deep Learning • AI, DevOps (Docker), Dialog flow, ChatBots, RPA

Industry Experience: 20 Years

JANARDHAN REDDY CHELMALA,

PRINCIPAL GROWTH ADVISOR FOR CIO AND CTO

ADANI GAS “Business growth depends on through transformation through technology and team work.” Sector: City Gas Distribution Industry Experience: 10+ Previous Organizations: Sterlite Technologies, Next Retail, cellebrum. com

RAVI MUNDRA,

MANAGER IT

Core Areas of Expertise • Business growth in multi-fold dimension • Information Security Management, Governance, Audit and Compliance

• IT and Business Transformations • Visibility Management, Project and Program Management Key Credentials • Geared up for Infosec and OT security with multiple integration of technology to remove internal as well as external data loss Technology Plans for 2018 • OT security with more cost effective solutions

MAY 2018 ENTERPRISE IT WORLD

EVENT COVERAGE

DISCUSSING TRANSFORMATION AND THE ROAD AHEAD:

CITY CIO DINE AND DISCOURSE WRAPS UP WITH CHENNAI AND PUNE SUCCESS Going around the country, Enterprise IT World and CtrlS Datacenters connecting over 500 CIOs and ITDMs across 7 major cities in March and April where the audience engaged in a knowledge exchange session with the enterprise IT leadership community on the topic ‘Transformation of the CIO role and the Road ahead.’

ith overwhelming response from the CIO community and great success, 7 City CIO Dine and Discourse 2018 wrapped up with the final two rounds in Chennai on the 20th April and Pune on the 27th April. Before this, the CIO Dinner event had engaged CIOs and IT Leaders in New Delhi, Bengaluru and Kolkata, Ahmedabad and Mumbai in March and April. The events gathered IT Leaders in good numbers to discuss their challenges with their peers and get a better insight into the right strategy for future. The events in Chennai and Pune saw over 100 IT leaders from the cities turn out to discuss the topic: The Transformation of the Indian CIOs and the Road Ahead. The Panel in Chennai was conducted by veteran IT Leader Amol Vidwans, Smart City and IoT Technology Evangelist; ex-CIO, Unique Group, Dighi Port, Marg Group and Mahindra Holidays and included speakers like Arvind Sivaramakrishnan, Chief Information Officer, Apollo Hospitals Enterprise, Vijay Anand, Vice President IT, Visionary RCM, Sam-

42 ENTERPRISE IT WORLD MAY 2018

path Kumar Thirumalai, Vice President - Global Delivery Head, Tech Mahindra and Balaji TK, Head Information Technology, Vivek Limited. The open forum was preceded by a welcome address and keynote presentation by CtrlS Datacenters. The Pune Panel Discussion was hosted by veteran leader Shreesh G Patwardharn, CIO & V.P. (I.T.) at Dynamic Logistics and featured well known CIOs like Pankaj Mittal, CIO, 5am Ventures, Yogesh Zope, Group CIO, Bharat Forge, Dr. Makarand Vishnu Sawant, SGM IT, Deepak Fertilizers and Petrochemicals and Faiz A. Shaikh, Director O&T, Mastercard India. The evenings at the events saw India’s first Open Discussion Forums for Enterprise IT Leaders where senior leaders and speakers shared their experiences, ideologies and approaches with young and emerging ITDMs in the audience who in turn raised interesting issues from their current IT challenges. The event was ably supported by ‘Make in India’ IT firm CtrlS Datacenters which was the main sponsor for the event. The growing influence of IT in organizations and businesses has continuously transformed

the role of IT leaders in organizations from enablers and facilitators for better business to a direct stakeholders and key strategists for future. CIOs and ITDMs have been instrumental in transforming entire organizational frameworks, enabling never before efficiency and productivity through reinforced technology infrastructure and embracing a culture of innovation. Following the Panel Discussion and Open Forum, the CIOs and IT Leaders in the audience were addressed by Chief Editor of Enterprise IT World Sanjay Mohapatra who gave media insight and observation on the transforming role of Indian IT leaders and shed light on the publications CIO engagement plans in 2018, following up the successful CIO200 Tech Summit and Awards from 2017. The audience was also treated to a glimpse of the expanded CIO mega event for 2018, the CIO500 Mega Tech Summit and Awards as senior CIOs helped unveil the CIO500 logo in their respective cities. Next up on the Enterprise IT World event calendar are the 4 City Security Symposium due in July followed by the ChangeAgents 2018 Awards in 2018.

EVENT COVERAGE

Senior IT Leaders from Chennai sit for the Panel Discussion. In pic (L to R): Amol Vidwans,; ex-CIO, Unique Group, Dighi Port, Marg Group and Mahindra Holidays; , Sampath Kumar Thirumalai, VP - Global Delivery Head, Tech Mahindra; Vijay Anand, VP IT, Visionary RCM; Arvind Sivaramakrishnan, CIO, Apollo Hospitals Enterprise and Balaji TK, Head IT, Vivek Limited.

Chennai

Senior IT Leaders from Pune sit for the Panel Discussion. In pic (L to R): Shreesh G Patwardharn, CIO & V.P. (I.T.), Dynamic Logistics; Pankaj Mittal, CIO, 5am Ventures; Yogesh Zope, Group CIO, Bharat Forge; Dr. Makarand Vishnu Sawant, SGM IT, Deepak Fertilizers and Petrochemicals; Faiz A. Shaikh, Director O&T, Mastercard India and Riyaz Khan, Vice President, IceWarp.

Pune

MAY 2018 ENTERPRISE IT WORLD 43

INTERVIEW // RAINBOW HOSPITAL

BRINGING THE IT EDGE TO HEALTHCARE

With over two decades in the industry, seasoned leader Harmandeep Singh has been spearheading IT transformation for leading Healthcare Institutions, enabling them to offer improved services and better patient experience by creating successful infrastructures and implementing new technologies with the support of technology partners like CtrlS Datacenters.

HARMANDEEP SINGH, GROUP HEAD IT, RAINBOW CHILDREN’S HOSPITALS

“CtrlS has helped us in understanding the basic infrastructure requirements of Healthcare IT enabling us to proactively plan ahead rather than just wait for things to happen.”

44 ENTERPRISE IT WORLD MAY 2018

RAINBOW HOSPITAL // INTERVIEW

What have been some of the highlights of your journey in the IT Industry? My career in the IT Industry started as a Desktop Support Engineer for a Desktop Support and Services company working for the newspaper Dainik Bhaskar. Then in 2002 with Technical Call Centers coming up, I shifted my base to Delhi and joined a company called vCustomer catering to US Customers as Tech Support. Initially I was into printer support for HP Printers before moving to Linksys which was the SOHO division of Cisco. After working for a mere 10-15 days, I was promoted as a Team leader managing a team of 16 people and being solely responsible for handling their technical queries, mentoring and motivating them as well as handling escalations that they were not able to resolve. After three years at vCustomer, I moved to Orange Business Services, a doable network service provider catering to the airlines industry. Orange Business Services was the commercial division of France Telecom with all the airlines running on the Orange’s Network. They had three support centers across the globe in India, Cairo and Rio. I worked as a Team Lead in Network Services and Support taking care of the backbone network of Orange all across the world right from undersea cables and network connectivity to last line of each and every customer Orange had in almost 220 countries. It was there that I jumped into the big boat in terms of my experience leapfrogging from SOHO to ISP level networking. It was a critical learning curve moving from a LAN network to Ultra WAN where we were taking care of the connectivity pipeline across the continents. After working with Orange for a good three years, I got the opportunity of working in a Hospital called Medanta Medicity in Gurgaon who were looking for an Infrastructure Head to manage their mammoth infrastructure for a 1250 bedded facility in the heart of the city. At Medanta, I was the person responsible for designing, procurement, and implementation of the complete IT Infrastructure and also designing their Datacenter, network connectivity, storage requirements and IT Helpdesk Support. Setting up the infrastructure from scratch at Medanta was one of the biggest projects I

have ever undertaken which took around two years to come up and be operational. After that I was pushed to the Application side where I was asked to lead projects related to different applications in the hospital, thus getting my first experience implementing any application. From Infrastructure my role shifted to setting up the complete IT in the new facility at the same time aligning it with the processes and procedures of Medanta. From Medanta, I joined Rainbow Group of Hospitals, where I work in the CIO role leading a team of about 25 people handling 10 units. Being the lead decision maker for the Rainbow Hospitals’ technology landscape, my job is to decide what is the scope of any technology, what all technologies can be adopted to improve patient healthcare and better customer experience, and at the same time looking at how we can use the current technology deployments in order to reduce downtime in between parts of the business. Tell us about your technology partnership with CtrlS Datacenter? My technology partnership with CtrlS started 4 years back. At the time, Rainbow was expanding and we wanted to set up our own datacenter. CtrlS came into the picture and helped us in understanding the requirements of setting up a datacenter and key elements like Security, Uptime and SLA. After discussion that with the Management, it was decided that instead of building our own infrastructure, we will be co-locating with CtrlS, wherein CtrlS will provide the DC facility as well as DR, an area where they had a good expertise. The key deciding factors were CtrlS’ knowledge and experience managing their own Datacenters, easy availability of the required infrastructure for an organization like Rainbow and a readymade setup of Datacenter Managers to manage our infrastructure, leveraged on a pay as you go model. This meant we didn’t need to spend money on setting up the complete datacenter. Over the period of time, this relationship with CtrlS has grown. When we had started this relationship, we had presence in Hyderabad and Vijaywada and after that we have setup facilities in Bengaluru, Delhi and now Chennai

as well. In this journey, CtrlS has helped in understanding the basic infrastructure requirements on the server side of IT enabling us to proactively plan ahead rather than just wait for things to happen. We have also started working with CtrlS on security and data compliance aspect over the last year wherein they have helped us understand the criticalities of cyberattacks and identifying gaps and vulnerabilities in our infrastructure. With their support we have been able to adopt and implement certain solutions which have helped us in mitigating such attacks. What is your expectation from CtrlS Datacenters as a technology partner for your future IT projects? The first and foremost expectation is availability of the infrastructure, which is something we can depend on them for. We are also moving to Cloud infrastructure where with Cloud4C, they can come into the picture. Secondly, CtrlS have the access to the knowledge and the skill set to help us understand the new technologies and how we can implement them and leverage them to meet business goals. What are your thoughts on the criticality of Data Security and Regulatory compliance in the Indian Healthcare Industry? In India, there are a number of regulations governing the clinical side of healthcare like JCI, NABL and NABH but the healthcare industry is very much deregulated from the information technology standpoint. There need to be certain guidelines and standards which any healthcare provider like us has to follow like in western countries like US. Certain protocols and tools do exist, but that are not done to the core but only on a superficial level. Going forward, hospitals and healthcare providers should form a consortium and come up with certain guidelines and then ultimately form a regulator which can regulate both clinical as well as the information and technology part of the industry. We are the custodians of healthcare data of patients and need to ensure that we have the proper ways, means, procedures and technology in place to ensure that the data is secure and available forever. MAY 2018 ENTERPRISE IT WORLD 45

INTERVIEW // ARUBA, HPE

ENTERPRISES NEED TO ADOPT AN INSIDE-OUT APPROACH

Being the fastest growing economy in the world with Government Initiatives, growing digital empowerment, and enterprise appetite for new technologies; Aruba President Keerti Melkote talks about the bright business prospects in the country, effects EUGDPR, Challenges and the right approach for CIOs in the changing market scenario.

KEERTI MELKOTE, PRESIDENT AND FOUNDER, ARUBA, A HPE COMPANY

“Major challenges faced by CIOs from a network and security perspective are centered on the ability to draw insights about the network and its health and to maintain continuous uptime which is a necessity in today’s world.”

ENTERPRISE IT WORLD MAY 2018

ARUBA, HPE // INTERVIEW

LAN market in India is expected to grow very fast given the staggering number of SMEs rapidly growing and large enterprises expanding operations across geographies, what is your perception of India market? Which market segment does Aruba pin its hopes to from growth perspective? India is a great market opportunity for enterprises worldwide. The growth potential offered by the market is huge, and enterprises have shown a huge appetite for implementation of new technologies. Being the fastest growing economy in the world, and with government initiatives like Smart Cities campaign, Digital India and Bharat Net, the citizens are being empowered to go digital, and that provides bright prospects for enterprises. We have been working closely with the education, healthcare, hospitality, retail and the IoT sector, and we are looking forward to growing further in these segments. What is your strategy for India? Could you share some target growth figures? India has always been a very important part of Aruba. While India currently contributes a relatively small portion to our global business in terms of sales, it forms a large portion of our global R&D team. However, the businesses in India have been quick to adopt and implement newer technology, and that makes India a huge growth opportunity for us. We are looking at growing in various sectors like hospitality, education, retail, and healthcare in India, and we are working closely with various Governments and Governmental agencies on national projects. We have seen double digit growth in India, and we are looking forward to grow at the same pace. Security concerns and challenges are always associated with any growing nation and India is no exception. What role can companies like Aruba Networks play in safeguarding the industries? Cybersecurity is a vital issue today. Companies are steadily increasing their digital footprint, and consequently, the landscape on which they can face cyberattacks is increasing. Today, attacks have grown in sophistication and size, and companies have to implement a robust security infrastructure. In the past, the focus has been on ‘Front-door security’, wherein companies deployed firewalls and intrusion detection systems to detect foul play and intrusion. However, with the increase in insider threats, companies will have to adopt an inside-out approach.

Aruba’s focus on security which includes securing the users’ connection with the network from multifarious threat vectors can protect the organization and its sensitive data. Aruba’s comprehensive Access Control Policies, coupled with Aruba’s IntroSpect User and Entity Behavior Analytics (UEBA), which uses AI-based machine learning to detect changes in user behavior to enable early detection of attacks, can help companies keep their data and network safe. What according to you are the major CIO challenges from a network and security point of view? The major challenges faced by CIOs today from a network and security perspective are centered on the ability to draw insights about the network and its health and to maintain continuous uptime which is a necessity in today’s world. Maintenance of the network by implementing speedy detection, identification, and solution of problems affecting the network, the implementation of automated solutions to ensure uptime, and the ability to have a comprehensive understanding about user behavior and pattern to analyze and help in early detections of threats, are some of the common challenges for and requirements by CIOs. How is Aruba a better bet for the CIOs while mitigating those challenges? Aruba was founded with the vision of enabling mobility for enterprises of all sizes and across verticals. This comprises of the ability to have highly elastic, stable, and secure networks, and we have been helping enterprises establish this. We recently introduced NetInsight, an AI based analytics and assurance solution for optimizing network performance. NetInsight uses machine learning to continuously monitor the network, deliver insights in the event of anomalies, and then recommends how best to optimize the network for today’s mobile-first employees and workplace-critical IoT devices. From a security point of view, Aruba’s IntroSpect User and Entity Behavior Analytics (UEBA) uses AI-based machine learning to spot changes in user behavior that often indicate inside attacks that have evaded perimeter defenses. IntroSpect allows enterprises to monitor the network and assign risk profiles by using extensive fraud detection techniques. The usage analysis acts as indicators of potential risks of certain users, allowing for better hygiene of the network, and early detection of potential attacks. This coupled with Aruba’s offerings like ClearPass, allow for comprehensive maintenance of the network, and help equip the

CIOs with the right tools to provide secure and stable connectivity. What sort of investments are you making in India in the coming years to reach out to various markets from both – vertical and geography point of view? We have been operating in the Indian market for over 10 years. Most of our business in India mirrors our global business and is enterprise centric. We work closely with enterprises, universities, hotels, schools, hospitals and we are also working with Governments and Governmental agencies in India. Our biggest market is the SMB segment and we consistently on-board about 30 – 40 new customers each quarter from this segment. This is primarily buoyed by the requirement to provide Wi-Fi connectivity across segments, as employees now expect wireless connectivity for all their devices. Additionally, we are investing resources in educating the users and markets. We are driving courses around our technology, delivering certifications and helping in knowledge building at various levels like our customers, our partners etc. We are also building Aruba Centers of Excellence at large educational institutions to educate new audiences. Aruba’s biggest component is its software which is built at our development centers in India. The surge of IoT is also a huge opportunity for us and we are committed to provide the wireless security and stability required for its adoption. As a company that is involved in protecting data and ensuring its safety and privacy, what are your views on the GDPR coming into effect in May 2018? The General Data Protection Regulation (GDPR) is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European Union. GDPR is a significant regulation and it will fundamentally change the way we build technology. Data protection is paramount and this regulation will enable higher amounts of data privacy. The implementation of GDPR will force businesses to take a step back and look at how we ensure privacy in the longer run, which affects both companies and its customers. Before it comes into effect in May, it is imperative that we understand the effects of this regulation - we need to understand how a product is designed and its implications before it even goes down to the market. Looking at it from an ethical and a regulatory standpoint, it is the appropriate way to move forward. MAY 2018 ENTERPRISE IT WORLD 47

INTERVIEW // MTR FOODS

VENKAT RAMAN, CHIEF INFORMATION OFFICER, MTR FOODS

“Going by the way technology has impacted our lives in general and businesses in particular, it is necessary that we partner with organizations like CtrlS which are at the forefront of the technological revolution.”

ENTERPRISE IT WORLD MAY 2018

MTR FOODS // INTERVIEW

LEVERAGING TECHNOLOGY FOR BUSINESS NEEDS With a successful IT journey spanning across both the supply and demand side, Venkat Raman, CIO, MTR Foods opens up on the highlights of his IT journey, the lessons learnt, importance of people management and the support of technology partner CtrlS Datacenters in achieving business value out of deployments. Please shed some light on your journey in the IT industry. What are some of the key highlights of your career? What started as a small foray into IT, ended up as a full-fledged career. My journey started as a Systems Administrator and then, basis the opportunities which came my way, I kept on adding skills. The turning point in my career came when I got the opportunity to switch over from IT industry to end-user organization side. While the skills I acquired being a professional in IT industry were useful, this was a paradigm shift from being on the supply side to the demand side. The perspective changed and I had to evaluate the fitment of offerings from software vendors to further the business interests of the organization. As I climbed up the ladder moving across business organizations, the content of my job started evolving into a role which was a mix of technical and resource management. Serving to the needs of the business was prime priority and the focus was on leveraging technology for business. There were multiple business initiatives spanning the entire business chain right from the customer facing sales to backend like manufacturing, HR or even IT. Some of the initiatives were across nations wherein cultural balance too played an important role. While techno-functional insights were gained by working in organizations like Marico, Philips and Aditya Birla, the most important take was establishing the ‘emotional -connect’ with your team. Emotional connect is what enables each member in a family to strive and contribute more than 100% selflessly and if a leader can bring this culture into his team: the cohesiveness of a family, my view is team functions at highest possible efficiency. While it weighs more on the demand side, my career spans both sides of IT and am lucky that my years of learning were spent with some of the finest managers the Industry has. I am a keen

observer and initiate any project with a belief that there is much to learn from everyone you work with be it your superior or a team colleague (subordinate is not the right term anymore I feel as we all are colleagues with a shared purpose). Of all the resources I have learnt through the years, I have come to understand that people are the most important asset. It is well said that ‘a manager is as good as his team’ and everything can be set right if the right people are available. In people, attitude is most important and with the right kind of attitude, skills can be developed but not vice-versa. My exposure to the importance of people management as I moved up the ladder is another important aspect which helped me become a better manager. Another important lesson I learnt is that IT vendors should be considered as partners in our business journey and a sense of mutual appreciation in terms of value-addition should always exists .They are our window to what’s going on beyond the frontiers of our organization and truly serve as an extended arm of the our team. How has the technology partnership with CtrlS supported you in enabling transformations in your organization/s? The technology partnership with CtrlS Datacenters started about 10 years back at a time when we were scouting for a partner who could provide us with ‘DR-as-a -service’. DR as a service was a new concept then and rarely had any organizations offer the services. Ctrl-S took up the challenge and offered the service to us despite the fact that the platform we wanted was not available as a service anywhere. There is no looking back since then and we have enjoyed 10 years of excellent service from CtrlS as an able technology partner. They have helped built the confidence in business heads that Cloud and related technologies

provided as a service is a valid possibility and have taken away the concern around availability. Going by the way technology has impacted our lives in general and businesses in particular, it is necessary that we partner with organizations like CtrlS which are at the forefront of the technological revolution. Expectedly they should also have reached a good level of maturity. CtrlS brings the best-in class technology and people competence and hence in my view such organizations provide the extra edge when it comes to leveraging technology. What are your future expectations from the technology partnership in terms of future projects? When it comes to harnessing the power of technology there are few desirables. One of those is reducing the time to realization of IT initiatives. With faster IT cycles it becomes necessary that the realization times are reduced drastically. Next is the agility factor so the response to changing requirements is very quick, which again stems from the fact that market dynamics drive requirements and warrant lesser or no lead times. Also right resourcing is key to the success of projects and hence partner skills of high order are a must. What is your advice to fellow IT leaders on the right approach to successful deployments in today’s technology landscape? The three key parameters to measure the success of any initiative are quality of deliverable, timelines and budget. While those are the metrics and in that order of priority, it is important to focus also on stakeholder management, right resourcing and creating conducive environment (ensuring support from top management). If these three parameters are taken care of, the outcome will meet the expectations. MAY 2018 ENTERPRISE IT WORLD 49

THE STUFF // PRODUCTS & SERVICES

CIO TOYS

APRICON

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

APRICORN AEGIS SECUREKEY USB 3.0 HIGHLY SECURE PERSONAL STORAGE As enterprise security team tirelessly struggle to secure information, unprotected USB flash drives are one of the biggest security gaps with a number of executives leaving sensitive business data on such drives, which then go out of the secure environment resulting in a security hazard. Lost and compromised flash drives have cost millions worldwide. One tool for the responsible professional of today is the Apricorn Aegis Secure Key 3.0 which uses on-the fly 256-Bit AES XTS hardware encryption giving the device its own software free malware and threat protection. The USB drive comes in storage capacities of 8, 16, 30, 60, 120, 240 and 480GB. The device sports a rugged aluminum casing ribbed along the sides and back of the key to provide for heat dissipation as it warms up when in constant use. The face has a red, green and blue LED lights at the top, a 10 button keypad to create and use PIN features, along with red and green lock and unlock buttons.

50 ENTERPRISE IT WORLD MAY 2018

SECURITY FEATURES Apricorn Aegis Secure Key 3.0 offers total hardware security with FIPS 140-2 Level 3 validation and full-disk 256-Bit AES XTS encryption. To make it acceptable in any security environment, the device contains no software. Additionally, it is dust and water-resistant to level IP58 Certification and immune to BADUSB exploit. The internal components are protected with a solid epoxy filling which prevents compromise from external attempts to gain access to drive components. Finally, the Aegis Secure Key 3.0 has Variable Timed Circuit (VTC) technology to thwart internet timing attacks and also contains a self-destruct feature where the number of bad attempts to gain access can be set.

PERFORMANCE AND EASE OF USE When using for the first time, the drive has forced security registration to create admin password. After initial protection, the device gives full

access to storage and further security enhancements such as creating further user passwords for device access. The Admin mode provides the ability to control Read-Only mode, Auto-Lock, Self-Destruct, Lock-Override and Brute Force protection. The device has impressive file transfer capabilities with claimed data transfer speeds are listed at up to 190MB/s read and 160MB/s write. As the USB is unlocked and open before plugging into a system, it is totally compatible with any USB included system across networks. The Secure Key 3.0 comes with a 3 year warranty and is PC, Mac, Linux, Android compatible. The Aegis Secure Key 3 is also software free which eliminates malware or virus exploits, can be set to have data self-destruct completely after a set number of incorrect pin attempts, and also has more user specific features such as multi-user password, read-only mode, as well as Auto-Lock when removed from a system. Price: 42,536 | Where to buy: Amazon.in (Small Price compared to a Data Breach for an Enterprise CIO)

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RNI NO: DEL ENG/ 2017/ 69906 Postal Reg. No.: DL-SW-01 / 4200 / 17-19

Date of Publication: 28 of Every Month Date of Posting: 1 & 2 of Every Month

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