Enterprise IT World March 2018 by Enterprise IT World

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FOR THE CIOs. BY THE CIOs MARCH 2018

INDIAN CIOs READY TO

BRIDGE THE DIGITAL

GAP

CTRLS LAUNCHES WORLD’S FIRST LEED PLATINUM CERTIFIED TIER-4 DATACENTER p20

Digitization is making inroads into businesses big and small, and diverse with boardrooms warming up to the idea.....p14

CIO DINE AND DISCOURSE 2018 PRESENTED BY

DELHI

BENGALURU

KOLKATA

EDITOR’S LETTER

MAKING INDIAN ENTERPRISES DIGITAL READY Digitization has become the

de facto norm for Indian enterprises with third platform technologies finding place across business process and functions. CIOs and IT Leaders have become the guiding light for enterprise CEOs and the likes for chalking out the future business roadmap. So much so has been the importance of enterprise transformations in 2018, that the IT budget for5 Indian enterprises has sky rocketed with a 12.7 percent increase from last year compared to a meager 3 percent global average. CIOs are exploring new technologies and experimenting with them to find new use-cases and business areas where technology can act as a differentiator. Innovation and digital disruption has been on the rise and influencing all forms of businesses. CIOs are now responsible for strategizing their organization’s future. Breakthrough technologies like AI, RPA and Blockchain are being explored for all types of applications and processes. IoT and IIoT are finally reaching the stage where enterprises can reap their benefits. The story also analyzes their expectations from technology vendors and partners and explores

NEXT MONTH SPECIAL

their technology plans for the coming year. Furthermore, the issue covers extensively the launch of the World’s first LEED Platinum Certified Tier4 Datacenter, launched by CtrlS in Bengaluru recently, which not only brings the promise of Tier4 prowess but also drives the industry towards a greener and cleaner future. In the month of March, we also kicked of the First CIO Open Forum organized by Enterprise IT World by the name of Seven City CIO Dine and Discourse 2018, an event which commenced by engaging CIOs from New Delhi and Bengaluru in March and will go to a further five cities (Kolkata, Ahmedabad, Mumbai, Chennai, and Pune) in the coming month. The theme for the exclusive CIO Network and Knowledge Exchange events is ‘The Transformation of the CIO role and the Road Ahead’. The events featured Panel Discussions and Keynotes with several senior CIOs and IT Leaders from the cities taking part in the Panel and speaker opportunity. Last but by no means the least, the issue also includes a number of Interviews and contributory articles from well-known IT Vendors and builds on contributions from the CIO community with a number of Tech Talks and CIO articles. Engaging the CIO Community in the run up to this year’s mega CIO Tech Summit and Awards event, we will be extensively Profiling IT Leaders for 2018 from April Issue onwards. In this year’s CIO profiling initiative we will be covering today’s top CIOs from India’s leading enterprises as well as the new emerging breed of technology leaders. We welcome contributions from our readership community. Please feel free to send in your literary contributions to the magazine. With this I leave you to enjoy the Enterprise IT World March issue, hope it comes across as interesting and informative with the desired effect. Cheers!

S A N J AY M O H A PAT R A S A N J AY @ A C C E N T I N F O M E D I A . C O M

COVER STORY

SUPPLEMENT

CHANGE AGENTS 2018 Volume 1

DATA EXPLOSION IN INDIA

The miuch awaited Enterprise IT World ChangeAgents 2018 initiative will kick off with the first volume of CIO Profiles in the April Issue. The initiative will cocer India’s leading IT leaders from some of the biggest enterprises across verticals. The profiling will observe their achievements from the year gone by, their technology plans for 2018, their credentials, understanding and approach towards technology deployment and how they have evolved to become the business leaders of today.

Data explosion has just begun to gather pace in the subcontinent and with new privacy laws from Govt. set to come in, India is in need of an exponential expansion of its datacenter capabilities. We look at how India’s top Datacenters are gearing up for the rapidly increasing storage needs of the country.

PLUS

Interviews and Case Studies

Catch interviews, guest articles and case studies of recent applications from the Industry stakeholders, IT/ITES Vendors and IT leaders and CIOs from the Enterprise IT World CIO Community.

Send in your inputs to sanjay@accentinfomedia.com MARCH 2018 ENTERPRISE IT WORLD

CONTENTS V O L U M E 0 3 | I S S U E 0 1 | MARCH 2 0 1 8 | W W W . E N T E R P R I S E I T W O R L D . C O M

Publisher: Sanjib Mohapatra Editor: Sanjay Mohapatra Associate Editor: Chitresh Sehgal Designer: Ajay Arya Assistant Designer: Rahul Arya Web Designer: Vijay Bakshi Technical Writer: Manas Ranjan Lead Visualizer: DPR Choudhary Social Media Manager: Ravish MARKETING Marketing Manager: Kajal Sharma kajal@accentinfomedia.com SALES CONTACTS Delhi 6/102, Kaushalya Park, Hauz Khas New Delhi-110016

COVER STORY

Phone: 91-11-41055458 E-mail: info@accentinfomedia.com

EDITORIAL OFFICE

INDIAN CIOS READY TO BRIDGE THE DIGITAL GAP

Delhi: 6/103, (GF) Kaushalya Park, New Delhi-110016,

Digitization is making inroads into businesses big and small, and diverse with boardrooms warming up to the idea of IT as a business differentiator and now look towards,

CIO TOYS / 38

Synology DiskStation DS218+

MORE INSIDE Editorial~ ~~~~~~~~~~~~~~~~~~~~~~~~~ 03 News~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 06 DC LAUNCH (CtrlS)~~~~~~~~~~~~~~~~~ 20

INTERVIEW

TECH TALK

GARY SOURABH SHAPIRO, CTA TIWARI,OIA

“The show where business gets done”

“E-commerce: The weapon of empowerment for SMEs”

ENTERPRISE IT WORLD MARCH 2018

Phone: 91-11-41657670 / 46151993 info@accentinfomedia.com

Printed, Published and Owned by Sanjib Mohapatra Place of Publication: 6/103, (GF) Kaushalya Park, Hauz Khas New Delhi-110016

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Printed at Karan Printers, F-29/2, 1st floor, Okhla Industrial Area, Phase-2, New Delhi 110020, India. All rights reserved. No part of this publication can be reproduced without the prior written permission from the publisher. Subscription: Rs.200 (12 issues) All payments favouring: Accent Info Media Pvt. Ltd.

INDUSTRY ADVICE

SECURITY INSIGHT

“Smart Backup and Replication to Protect Enterprise Data”

“A key building block of IT Security”

JAIDEEP KHANDUJA, APON

NIVEDITA MALHOTRA, IBM

ITWORLD

ROUND UP

Digital disruption shifts focus from core modernization to customer delight

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

Infosys released global research that provides insights into how and why organizations are adopting and investing in new digital technologies and strategies. The research report ‘How enterprises are steering through digital disruption, was compiled by interviewing 1,000 senior IT and business decision makers in organizations across seven countries. Currently, enterprises are using digital technologies across a variety of areas in their core IT management (79 percent), business process management (60 percent) and customer relationship management (62 percent). This establishes digital-ready enterprises as those that are continuously investing in reinventing their businesses from the core including processes and systems, with as much enthusiasm as their customer touch points and journeys. The research 6

ENTERPRISE IT WORLD MARCH 2018

also found that respondents’ organizations are looking to utilize digital technologies (if they haven’t already) across knowledge management (33 percent), operational intelligence (31 percent) and product development (28 percent). Disruptive digital technologies continue to equip enterprises to consume and analyze data to improve business, both by reimagining processes and experiences. 67 percent of organizations that participated in the study are leveraging big data analytics. Over half of these organizations have already made investments in deep learning algorithms of AI. The research also revealed that customer centric technology investments are among the top three priorities for all industries except Manufacturing and CPG.

D ATA BRIEFING

67 % Organizations leveraging Big Data to impart better customer experience. Source: Infosys Global Research

PRESENTS

CIo DINE AND

DISCOURSE 9th MARCH - 27th APRIL

2018

“TRANSFORMATION OF INDIAN CIOs AND ROAD AHEAD” POWERED BY

C I T I E S & DAT E S PRESENTED BY

LE MERIDIEN DELHI 9th March 2018

ITC WINDSOR BENGALURU 16th March 2018

JW MARRIOTT KOLKATA 23rd March 2018

COURTYARD BY MARRIOTT AHMEDABAD

JW MARRIOTT, JUHU MUMBAI

ITC GRAND CHOLA CHENNAI

JW MARRIOTT PUNE

6th April 2018

13th April 2018

20th April 2018

27th April 2018

CONTACT: INFO@ACCENTINFOMEDIA.COM 011-49148449

ITWORLD // NEWS BRIEF

Reliance JIO, Cisco co-innovate for multi-access edge computing

Over past year, Reliance Jio’s Ciscopowered, all-IP network has grown significantly in size, and with new growth is further expected to see tremendous growth over the next several months. Cisco and Reliance Jio are now working together to leverage the power of multi-access edge computing, beginning with a use case to further optimize and enhance video experience over the network by developing a mobile content delivery network (CDN). With a mobile CDN, the mobile operator can deliver content via edge cloudlets to provide a better user experience with lower latency. For prototype, companies used a

combination of IP address management techniques based on mobile core, requiring tight integration between edge cache, mid-tier cache, and the traffic router in the Cisco Open Media Distribution system. Mobile core and the Open Media Distribution were combined into one system level solution for the CDN embedded in the mobile network.They also solved issue of assigning a geographically appropriate IP address to mobile device and issue of handover resiliency in face of IP address changes on client side and CDN cache site without change or disturbance to the current services.

CIO

SAP Concur unveiled the deeper integration of two powerful brands to provide a truly connected, customer-centric experience that scales with businesses of all sizes. The unified brand will enable SAP Concur and their partner ecosystem to leverage and drive innovation and continue to simplify expense, travel and invoice management for greater visibility and control. Together, SAP and SAP Concur will continue to deliver greater scale across all markets through our deep investment in R&D to provide customers with the best solutions; provide powerful solutions that give customers visibility into spending by connecting employees with brands and apps they love and with a connected experience, businesses can manage all of their spends—across expense, travel, and invoice—in the cloud. “Travel and expense management market is rapidly escalating with expectations of business travelers requiring more flexibility and personalization.” Neeraj Dotel, MD, India and SAARC, SAP Concur.

EVENTS

06 APRIL 2018

13 APRIL 2018

19 APRIL 2018

26 APRIL 2018

COURTYARD BY MARRIOTT

HOTEL SAHARA STAR

ITC GRAND CHOLA

JW MARRIOTT

Ahmedabad, Gujarat CIO Dine and Discourse comes to India’s fastest developing state and leader in the Smart City phenomenon, Gujarat.

Airtel, Huawei link up to conduct India’s first 5G network trial

ENTERPRISE IT WORLD MARCH 2018

Mumbai, Maharashtra For the 5th Chapter of the CIO Dine and Discourse series, we go to India’s financial capital Mumbai with the area’s top IT leaders take part in the discussion.

Chennai, Tamil Nadu Discussing how the role of the Indian CIOs is transforming in the current emerging technology landscape and what will be the roadmap ahead.

Pune, Maharashtra The 7 city CIO Dine and Discourse 2018 closes with the Pune chapter marking an end to India’s First Open Forum for CIOs.

NEWS BRIEF // IT WORLD

SBI to drive digital payments adoption with Google Tez integration

S/HE SAID IT

ALEX MANEA,

CSO, BLACKBERRY

“Legacy systems are still rampant throughout most industries and cannot be easily upgraded or replaced and often contain publicly known software vulnerabilities which can be exploited to penetrate the corporate network.”

“Telangana

will be the first State in India to bring Artificial Intelligence in Public Health Screening and we are excited about how technology has the potential to make great social impact.” Google announced a deeper integration with State Bank of India (SBI) for its mobile payments app Tez. The integration will allow Tez users to now create a SBI UPI Id - @ oksbi and get access to exclusive offers for SBI customers. At a meeting held to announce this, State Bank of India, Chairman Rajnish Kumar, also spoke about the potential of the digital payments industry and outlined a strategic intent by both SBI and Google’s Tez to work towards a wider adoption of digital payments. The two will focus on building unique propositions for users and merchants including specially curated offers. Rajnish Kumar, Chairman, SBI said “We

QUICK BYTE ON

SECURITY

are committed to create an enabling environment to promote digital payments for more Indians. Tez, since its launch in September 2017, has processed over 250 million transactions and has over 13.5 million monthly active users, across India, from the major cities to Kashmir and Kanyakumari. Tez is built on the Indian governmentsupported Unified Payments Interface (UPI), allowing users, free of charge, to make small or big payments straight from their bank accounts to the accounts of others from over 70 UPI enabled banks. The app was built for India, working on the vast majority of the country’s smartphones and available in English and seven Indian languages.

KT RAMA RAO, MINISTER OF IT, TELANGANA GOVERNMENT

Trend Micro released a report on the 2017 Mobile Threat Landscape. According to the report, ransomware, banking malware, and other threats aimed at smartphones increased sharply in volume last year and will pose a growing threat to organizations and individuals in 2018 and beyond. MARCH 2018 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

AI to redefine Baggage Management at World Airports

Nokia, BSNL to rollout 4G and Voice over LTE services in India Nokia and BSNL have signed a network modernization agreement to support BSNL’s launch of 4G and Voice over LTE (VoLTE) services in western and southern regions of India. Deployment of the Nokia Single Radio Access Network (RAN) software will simplify network installation, allowing BSNL to save operational costs while supporting 2G, 3G and 4G subscribers in a single radio unit. New VoLTE services will allow BSNL’s 4G subscribers to experience HD-quality voice and faster call connections. Nokia will deploy the technology in 10 telecom circles in India - Maharashtra, Gujarat, Madhya Pradesh, Chattisgarh, Goa, Tamil Nadu, Andhra Pradesh, Karnataka, Kerala and Telangana - serving

EXECUTIVE

large cities, businesses, technology and tourist hubs – and nearly 38 million BSNL subscribers. The Nokia MBiT Index 2018 reveals that 4G contributed to 82% of data traffic in 2017 and the monthly 4G data usage per user was nearly 11 GB per user per month. The deployment will enable BSNL to meet this growing demand as it continues to support subscribers on existing 2G and 3G networks. The network deployment will include Nokia Single RAN software, IP Multimedia Subsystem (IMS), Session Border Controller (SBC), CloudBand, Monetization Solution, Performance Manager, IP/MPLS and Wavence microwave technologies.

MOVEMENT Bajaj Capital’s Puneet Kaur Kohli takes over as CTO for Mannapuram Fin Services

Sintex Industries ropes in Page Industries’ Ashok Kannan as CIO

10 ENTERPRISE IT WORLD MARCH 2018

Cisco put Suzuki in charge of accelerating growth in APJ

Skybox Security ropes in Gerry Sillars to lead APAC biz

Nokia brings Sanjay Goel into leadership role as President of Global Services

The smart use of technologies such as artificial intelligence is expected to revolutionize the management of baggage over the next decade, promising to make mishandled bags an increasingly rare event for passengers globally. This is according SITA’s Intelligent Tracking: A Baggage Management Revolution paper. The paper notes that more than 4.5 billion bags are handled by industry baggage systems each year but airlines and airports will have to cope with twice that number with passenger numbers set to double over the next 20 years. Already, through improvements to technology and processes, the air transport industry has halved its annual mishandling cost over the past decade from US$4.22bn to US$2.1bn. However, every mishandled bag is one too many and the industry continues to seek ways to reduce the number further. The industry’s immediate focus is on implementing the International Air Transport Association’s Resolution 753. The resolution requires member airlines keep track of each bag and share that tracking information with all involved in delivering those bags back to passengers at their destination. While the resolution will deliver accurate data on the journey undertaken by each and every bag,.

HCL Infosystems appoints Rangarajan Raghavan as Managing Director

BankBazaar.com appoints Aparna Mahesh as CMO

Skybox appoints Rahul Arora as Regional Sales Director for India and SAARC

NEWS BRIEF // IT WORLD

Microsoft, Apollo Hospitals link up to leverage AI for early detection of cardiac issues

Today, at the Healthcare Information and Management Systems Society (HIMSS) annual conference and exhibition in Las Vegas, NV, Microsoft announced the expansion of the Microsoft Intelligent Network for eyecare (MINE), now AI Network for Healthcare, to create an AI-focused network in cardiology, in partnership with one of the largest health systems in India, Apollo Hospitals. The AI Network for healthcare is part of Microsoft Healthcare NExT aimed to accelerate healthcare innovation through artificial intelligence and cloud computing. The partnership between Microsoft and Apollo will work to develop and deploy new machine learning models to predict patient risk for heart disease and assists doctors on treatment plans. The team is already working on an AI-powered Cardio API (application program interface) platform. Commenting on the partnership, said Anil Bhansali, Corporate Vice President, Cloud & Enterprise, Managing Director, Microsoft India (R&D) Private Limited said, “Over the last two years we have been working with a dynamic partner ecosystem of local, regional and global organizations to bring the power of AI to Healthcare. We started with eye care - and today we are expanding into cardiac care. We have been working with our customers and partners within the healthcare sector to create AI models that can help provide doctors and health care providers insights in their treatment plans. Our partnership with Apollo Hospitals will be a major step in the journey towards providing accessible healthcare to everyone.” At HIMSS, Microsoft also announced several other projects in the Healthcare space. Microsoft Intelligent Network for Eyecare (MINE) is a consortium of eye care providers, led by L V Prasad Eye Institute and include Bascom Palmer - University of Miami, Flaum Eye Institute University of Rochester (USA), Federal University of Sao Paulo (Brazil) and Brien Holden Vision Institute (Australia).

IIT Madras, Applied Materials sign agreement to co-incubate in Artificial Intelligence

Indian Institute of Technology Madras signed a Joint Development Agreement (JDA) today, 28th February 2018, with Applied Materials India to conduct research in Data Sciences, Machine Learning and Artificial Intelligence (AI). The industry sectors that can potentially benefit from this initiative are Semiconductors, Pharma and Display. With the current interest and developments in the field of AI, this move will be a step towards taking cutting-edge technology concepts to reality. Speaking about the Agreement, Prof. Bhaskar Ramamurthi, Director, IIT Madras,

said, “We look forward to collaborating with Applied Materials in the fast-expanding field of AI. IIT Madras is already a leader in this area, and bringing the expertise from academics and industry together gives us unique opportunities for making early breakthroughs in applications. IIT Madras strives to stay abreast of developments in technology and welcomes this opportunity to add momentum to its research into AI.” The work includes research on using representational neural networks and machine learning methods to combine time-series and images for Technology Enabled Software Solutions (TES), advanced image analysis using novel algorithms based on graphics processors or hybrid compute architectures, and evaluation/investigation of an optimal computational environment to develop advanced big data analytics using devices such as GPUs, CPUs, FPGAs, hybrid clusters and others.

Shivaami, Graphus join forces to safeguard Indian enterprises against cybercrime

Graphus, a cloud application security company that provides automated protection from business email scams, phishing, spear phishing, ransomware, and malware delivered via socially engineered emails , has partnered with Shivaami Cloud Services. This partnership will enable Shivaami to implement Graphus solution for organizations of all sizes. Cloud office systems are the most vulnerable entry point for businesses as email-based attacks account for over 91%

of all cyber attacks. Companies will benefit from Shivaami’s highly skilled and dedicated staff which has over 12 years of experience delivering digital and cloud solutions. When coupled with Graphus, which provides a simple, powerful, and automated solution that leverages artificial intelligence to detect sophisticated attacks - this makes for a powerful partnership. There is a massive need to protect businesses in India from these email-based attacks as 75% of SMB’s in India have been hit with a successful cyber attack in the last 3 years and the number of cybercrime cases registered in India has risen by 350%. This has caused the government to setup a NIC-CERT centre that will help monitor, detect, and prevent cyber attacks on government networks.

MARCH 2018 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

SHELF

BOOK

2030: Technology That Will Change the World

GLOBAL UPDATE

India takes a dive in updated BSA Global Cloud Computing Scorecard

AUTHOR

RUTGER VAN SANTEN,DJAN KHOE & BRAM VERMEER

PRICE

RS. 384.65 (HARDCOVER) AVAILABLE AT

AMAZON.IN

About The Book The Software Alliance today released its 2018 Global Cloud Computing Scorecard, a flagship study that assesses cloud computing policies around the globe. India ranks 20th out of 24 leading IT economies, compared to its ranking of 18th in 2016, a sign that legal and regulatory environment for cloud computing in India is restricting cloud innovation. The 2018 BSA Global Cloud Computing Scorecard – the newest

version of the only global report to rank countries’ preparedness for the adoption and growth of cc services that better reflects the policies have helped cloud computing’s exponential growth over the past five years, putting additional emphasis on countries’ privacy and cybersecurity laws and broadband infrastructure. In 2018, most countries continue to make improvements, but some markets are falling further behind.

A fascinating look at the leading edge of modern technology, 2030 brings together the most exciting work of more than two dozen world-renowned experts, addressing problems as varied as infectious disease, financial instability, and climate change.

Key Features The book offers latest thinking by authorities such as Craig Venter, the decoder of the human genome, and Simon Haykin, an expert on wireless communication.

IIT Kharagpur and Capillary Tech link up to boost AI research in India IIT KGP, the first IIT, is setting up a first of its kind Center of Excellence in Artificial Intelligence Research. This covers education, training, research, projects, incubation and entrepreneurship in AI and related domains. The Center will be seed funded by Capillary Technologies, for an amount Rs. 5.64 crore for setting up 12 ENTERPRISE IT WORLD MARCH 2018

computing infrastructure, hardware simulation platforms, software and designing the coursework. “IIT KGP has developed a deep expertise in the overall area of AI, ML, Data Sciences and its applications in several critical domains over a long period of time, among others. It is time that we lead this initiative in AI to fulfill the

need of AI technologies.” said Prof. P P Chakrabarti, Director, IIT Kharagpur. IIT KGP would start the Center with teaching and learning and knowledge dissemination program. Faculty from the Institute, Capillary specialist and deep-learning industry experts would work together to prepare the curricula.

NEWS BRIEF // IT WORLD

MANAGEMENT

MANTRA

“Predicting rains doesn’t count. Building arks does.” – WARREN BUFFET

SoftBank selects Cognizant for Quality Assurance of AI systems in Humanoid Robots

Symbiotic collaboration key to future Financial Services Success

The rise of FinTechs continues to revitalize the financial services customer journey; however, many startups have realized they will struggle to succeed alone. With complementary strengths, FinTechs are increasingly looking to symbiotic collaboration with the traditional financial services firms they once sought to overthrow, according to the World FinTech Report 2018 from Capgemini and LinkedIn, in collaboration with Efma. The report examines how FinTechs

are transforming the financial services customer journey through better customer centricity and use of emerging technologies; the potential for symbiotic relationships between FinTechs and traditional financial institutions; and the impending role of BigTechs in financial services. FinTechs, innovating with emerging technologies, are revitalizing the customer journey through financial services. Competition and rising customer expectations are driving demands for more convenience and personalization. FinTech firms are leveraging both customer data to drive personalized offerings, and providing fast, 24/7 online services can be accessed from any device.

Spirent joins Linux Foundation Networking Fund

Spirent Communications has joined the Linux Foundation Networking Fund (LFN), becoming the first test solution vendor to support the development of a new Open Source ecosystem for telecom service assurance. Cloud and virtualization techniques are increasingly being adopted by telecoms service providers to rapidly launch new services, dramatically lower costs and differentiate

their service quality. To implement new virtual technologies and service agility, network business and operations support software (OSS) must also evolve. ONAP, Open Platform for NFV and OpenDaylight gained widespread endorsement in 2017.“Spirent is a leading expert in cloud-native service assurance for automating networks and is bringing our expertise and leadership to these LFN platforms,” said Dave Stehlin, General Manager of Lifecycle Service Assurance at Spirent. “With more service providers, including many of our customers, embracing ONAP and the other platforms, Spirent decided to join LFN, so we can quickly deliver active test service assurance solutions that leverage LFN initiatives such as ONAP to enable network automation for providers.”

Cognizant has been selected by SoftBank Robotics Europe to provide Quality Engineering and Assurance (QE&A) services for the artificial intelligence (AI) systems in the popular Pepper and NAO robots. Cognizant’s expertise ensures high quality machinehuman interactions and will enable SoftBank Robotics Europe to scale production to meet rising global demand in sectors such as retail, healthcare, tourism and education. Cognizant’s QE&A engineers dedicated to AI, based in Grenoble, France, will develop a standardised testing protocol for the NAOqi operating system – the two robots’ “brains” – as well as their default applications for speech recognition, movement perception and obstacle and collision avoidance, to ensure optimal performance. Cognizant will also provide testing services for the development toolkit and content management system, as well as testing applications developed by partners, to ensure conformity to rules and policies throughout SoftBank Robotics Europe’s entire value chain. Cognizant’s advanced testing capabilities will also enable SoftBank Robotics Europe to develop apps more quickly, allowing their Pepper and NAO robots to be even more intuitive, agile and personalized. Today, these robots are mainly being used in shops and public places to welcome, inform and entertain customers, and in educational settings, such as helping children to learn in a unique and fun way. “Success in the digital economy means reimagining products and experiences at speed and scale with a clear understanding of the customer’s needs and expectations,” said Santosh Thomas, President, Global Growth Markets, Cognizant.

MARCH 2018 ENTERPRISE IT WORLD

COVER STORY

INDIAN CIOs READY TO

BRIDGE THE DIGITAL

GAP

Digitization is making inroads into businesses big and small, and diverse with boardrooms warming up to the idea of IT as a business differentiator and now look towards CIOs and IT leaders to explore new avenues of monetization through IT. But with lack of resources and the volatile landscape the task is the biggest challenge for Enterprise India’s change makers till date. 14 ENTERPRISE IT WORLD MARCH 2018

COVER STORY

BY CHITRESH SEHGAL CSEHGAL@ACCENTINFOMEDIA.COM

oday, enterprise India is on the fast track towards digitization and modernization. Indian Enterprises everywhere are chalking out their Digital Strategies, boardrooms are warming up to the idea of having IT as a business differentiator and now look towards CIOs and IT leaders to explore new avenues of monetization through IT. Long gone are the days when IT was just an enabler or a

facilitator for better business. Today almost every process and detail of business is being put on the desk of CIO first. Other C-Suites are looking towards the CIOs to take the organization to the next level through technology. They are being tasked with realizing and bringing business value through improvement of processes, give an edge to the products and offerings over competition through cutting edge improvements and explore new avenues to add to the top line of the company. MARCH 2018â&#x20AC;&#x201A; â&#x20AC;&#x201A; ENTERPRISE IT WORLD

COVER STORY

ARVIND KUMAR, CIO AND GM IT, ELIOR INDIA

“Digitization is leading the change in organizations today through business process integration and customer frontSRINIVAS RAO MUPPANENI, GROUP CIO, THE AP AND TELANGANA STATE CO-OP BANK

“The boardrooms have become very positive over the years but CIOs need to maintain this confidence through continuous briefing on industry changes and changing customer expectations.”

WHERE DIGITAL IS LEADING THE WAY Digital technologies are making inroads into businesses big and small, and diverse. AI and Big Data are transforming critical aspects of business like customer experience, product development, skill-set recruitment, sales teams and marketing avenues. Automation, robotics and cognitive technologies are enabling even the lesser technically equipped organizations to maintain and meet high levels of efficiency and improve product qualities. A recent global CIO survey found out that enterprises are currently using digital technologies across a variety of areas with 70 percent using digital in core IT management, 60 percent for business process management and 62 percent using it for customer relationship management. The same survey also observed that top areas for organizational digitization plans in 2018 are knowledge management (33 percent), operational intelligence (31 percent) and product development (28 percent). Today digital technologies have influenced enterprise squares like business process integration, process automation, IT OPS, Infra Visibility, Data Insight, Cyber Security breach, Perfor16 ENTERPRISE IT WORLD MARCH 2018

mance, Payments, Digitization of Attendance & Maintenance Management System across Organization, user experience and customer front-end.

HOW CONFIDENCE AND INFLUENCE IN BOARDROOMS Disruptive digital technologies continue to equip CIOs to empower their enterprises to consume and analyze data to improve business, both by reimagining processes and experiences. 67 percent of organizations in a recent study are leveraging big data analytics across their organizations exploring new applications. Over half of these organizations have already made investments in deep learning algorithms of AI. In the same survey, 64 percent of respondents’ organizations used digital initiatives to improve existing business operations, 53 percent to solve new business problems, whereas just 33 percent implemented to create new opportunities. One marked change from the entire enterprise perspective in the recent years has been the growing realization and acknowledgement of the dire importance of going digital in enterprises. According to a recent Gartner report titled, the average IT budgets in India are expected to grow

end resulting in productivity enhancements and customer delight.”

10.7% in 2017. The main factor for this increase in budgets is the expectation of the boards from Indian CIOs to invest in digitization and the game-changing technologies to give them a decisive edge in the competitive playing field. The 2017 Gartner CIO Survey collated data from over 2500 CIO respondents in 93 countries and all major industries, representing approximately USD 9.4 trillion in revenue and public-sector budgets, and USD 292 billion in IT spending. A point to note is that this surge in the CIO budgets poses an extra challenge. Although IT leaders are expected to leverage digital technologies for business advantage, skills and resources still remain a huge challenge for 21% of CIOs. The Indian CIOs are fairly confident of success from their initiatives. They expected average revenue growth of 12.6%, much higher than the global average of 4% revenue rise cited by respondents globally. Today, digital accounts for 23% of the total IT budget in Indian IT organizations. Indian CIOs plan to accelerate their digital funding in 2018 to 35% of total IT budgets as technologies like RPA and Blockchain are explored. Digital has emerged as the top priority for Indian CIOs in 2018, with 37% listing digital plans utmost critical to the success of their role in the organization. With the government’s push and rapid digitization, India has emerged as one of the fastest growing economies in the world, and Indian CEOs are looking to their CIOs to deliver success through digital.

IDENTIFYING BUSINESS OBJECTIVES FROM NEW TECHNOLOGY CIOs have been able to see market improvements

COVER STORY

DEEPAK KALAMBKAR, IT HEAD AND CISO, MARVEL DATA SERVICES

“In order to fulfill the business objectives of any digital initiative, it is critical to take the operations team in to

confidence and carefully observe what they have to say.” SOURABH TIWARI, CIO, OVERSEAS INFRASTRUCTURE ALLIANCE

“Some of the main reasons in the change of boardroom outlook is silos operation, data visibility, performance and KPI challenges.”

THE ABOVE CHART PREPARED BY MCKINSEY & COMPANY INDICATES ABOUT THE 10 STEPS CIO NEED TO PLAN FOR THEIR DIGITAL TRANSFORMATION.

and achieved business objectives with their digital implementations. A global survey revealed that digital initiatives have shown an estimated over 16 percent increase in their organization’s global annual revenue in a number of cases. Some aspects where CIOs have been fairly confident of reaping benefits or digitization are business efficiency through productivity enhancements, enhancement of customer delight, infrastructure modernization, and automating business applications thereby reducing manual efforts and resulting in 75-80% better productivity and in some cases up to 100% improvement. The top objectives for Indian CIOs when it comes to identifying value from digital initiatives are aligning them with business efficiency and productivity; preparing a business and technology strategy roadmap plan for 5 years, increasing proactive competitiveness, achieving customer expectations and exploring opportunities to better ROI. Another key aspect when indentifying objectives with collaboration with the operations team as taking them into confidence is critical to making any digital plan successful.

CHALLENGES INVOLVED WITH DIGITIZATION But when it comes to reality of implementing digitization, Indian CIOs facing a number of challenges with shortage of the right skill set during their digital transformation journey being right up there. One in every four Indian CIOs feel they have suffer from an overall lack of skills and talent gap in areas like digital business and specific technical skills. Although boardrooms have fairly warmed up to CIOs and they are still far from understanding the place of Digital technologies in deciding the future of their business. As per a 2017 Gartner CEO survey, 42 percent of CEOs MARCH 2018 ENTERPRISE IT WORLD

COVER STORY

industry Best practices and continuous availability. For CIOs that lack the skill set and dedicated team in their organizations, the role of technology partners is vital to continue the support and work as a technology enabler for the CIOs organization.

“CIOs need to persuade all business stakeholders for the digitization initiative and utilize their inputs working as a digitization enabler

RIGHT MANTRA FOR SUCCESSFUL DIGITAL INITIATIVES

in the organization.”

GYAN PRAKASH,

DGM, HOFINCONS INFOTECH AND INDUSTRIAL SERVICES

and Enterprise Heads plan to use digital technology to optimize the current business, not for transformation. Most organizations today have very large digital projects underway, but have not changed the way the organization behaves. Not having digital at the core of business activities is another challenge for CIOs. Building a culture of digital and innovation across the organization and having enterprise wide betterment in IT skills is key. Another big challenge for Indian CIOs is balancing the aggressive drive to digitalization while ensuring the necessary infrastructure is in place to support digital business. With legacy systems still in place and lack of knowledge among C-Suites like COOs and CFOs, getting their entire plans passed and put into action is tough for CIOs. A number of digital initiatives see delays and sacrifices from the technology point of view which is influenced by constraints such as budget margins and lower priority in total enterprise plans. Security, last but not the least is the constant worry for the CIOs who need to ensure that sufficient emphasis is placed on investment in security and risk management technologies in order to ensure the continued growth in digital ecosystems. The emergence of third platform and SMAC can be attributed to the increased security headache for CIOs and CISOs. Although BYOD, mobility and cloud have serious and undeniable gains to organizations, the increased vulnerabilities to malwares and breaches cannot be denied. Deploying in-house dedicated security and digital transformation teams is the norm for CIOs today in their bid to fast-track their enterprises’ fortunes through digital and at the same time prevent severe losses and fateful business threatening 18 ENTERPRISE IT WORLD MARCH 2018

cyberattacks.

ROLE OF TECHNOLOGY PARTNERS The role of technology partners is critical for CIOs today to achieve their business objectives. Technology vendors today are the digital transformation partners for CIOs. Enterprises generally do not have a lot of IT workforce and skill set trained in the latest technologies. CIOs suffer with the entire load of incubation, observation, planning and strategizing on their shoulders. Balancing the rush to digitalization and bimodal models with the need to create open platforms that enable new ecosystem partners to inter operate quickly is another task for CIOs. As per Gartner, 34 percent Indian CIOs believe that by collaborating with technology partners, organizations have the potential to implement new age digital initiatives without big IT teams. Top CIO priorities that critically depend on the support provided by their digital implementation partners besides playing a significant role in the planning and strategizing are on-time committed service delivery, security assurance and adding value by driving digitization as per the CIOs expectation. CIOs look for prompt and proactive response with ownership and commitment for IT vendors. With new age technology adoption like smart data analytics and on cloud solutions, vendors need to show more ownership with added business and security responsibilities. CIOs look to their technology partner to not just sell their own products but suggest better and competitive solutions to improve, cost effective approach to improve efficiency levels. They need to suggest

From the CIO point of view, digital transformation is about making technology the core of the business from the back office IT that runs businesses today. India is one of the fastest developing economies in the world, and runs well above the global average in terms of efficiency. Indian organizations witnessed revenue increase of 12 percent in comparison to global expected average of 4 percent in 2017. The business landscape is witnessing a merger with the technology landscape with the entry of local vendors in emerging, as well as mature, technology segments, including areas such as IoT robotic process automation offerings and machine-learningbased technologies. Technologies such as machine learning, IoT and smart frameworks are poised for vast transformations both across enterprises and consumers. The right approach for CIOs should be to keep your business interests and objectives thoroughly aligned throughout the project. They need to get the management involvement and persuade all business stakeholders for the digitization initiative and utilize their inputs working as a digitization enabler in organization. It is vital to take other critical aspects lik operations team, sales team and the likes in confidence to make any digital plan successful. They need to have able partners with the right skill set and infrastructure to help them find the right solutions, support PoCs and ensure timely implementation. Finally, the CIOs need to build a culture of innovation and encourage a more customer centric approach in all technology and business plans. From purely enterprise IT point of view, Indian firms are expected to increase their IT budgets by 10.7 percent, almost five times faster than the global average of 2.2 percent. Enterprise India ready for new technologies although lack of general IT and specialist digital skills will be big hurdles in gaining momentum with digitalization initiatives. Indian CIOs are well placed to gain from both emerging and maturing technologies but future success of digital initiatives will be determined by how well Indian CIOs deal with the pressures of such rapid business change and volatile technology landscape at the same time exploring the right new opportunities and maintaining competiveness by aggressively exploiting digital opportunities and converting them into value for business.

THOUGHT LEADERSHIP

RAVINDER ARORA,

HEAD – INFORMATION SECURITY, IRIS SOFTWARE

“Organizations that do not have such a program need to seriously think about beginning a security awareness program to strengthen its defense system and protect their information resources.”

SECURITY IS NOT A PRACTICE. IT’S A CULTURE!

Time has come for organizations to elevate the level of information security education and knowledge within their organizations, and gear up for the growing cybersecurity challenge and threat landscape by establishing and maintaining a strong security program.

n organization’s security culture requires care and feeding. It is not something that grows in a positive way organically. You must invest in a security culture. A sustainable security culture is bigger than just a single event. When a security culture is sustainable, it transforms security from a one-time event into a lifecycle that generates security returns forever. Why does an organization need a security culture? The primary answer is something that deep down we all know. In any system, humans are always the weakest link. Security culture is primarily for humans, rather than computers. The computers do exactly what we tell them to do. With use of technology and widespread connectedness to the environment, organizations increasingly have become exposed to numerous

and varied threats. Outsourcing and off-shoring bring new partners into an extended enterprise, with different technologies, cultures, and sensitivities to information management. Contracting, telecommuting, and mobile workers all contribute to new security risks. Now time has come that organizations should elevate the level of information security education and knowledge within their organizations. A growing challenge is establishing and maintaining a strong security program. Organizations that do not have such a program need to seriously think about beginning a security awareness program to strengthen its defense system and protect their information resources. Technology alone is not a comprehensive solution. Management Commitment: Involving top management and getting their support is essential in building a strong security awareness program.

Dealing with Globalization: Even in organizations in which the security group has implemented a strong core program, it’s still challenging to get business units worldwide to take ownership of security risks. Complying with Law and Standards: Many organizations find it challenging to stay in compliance with various government laws and regulations, such as HIPAA, as well as industry standards, including the PCI-DSS. Security awareness training: needs a foundation of policies. More important part is that the organization has the right people to implement security successfully. Information security team has to conduct information security trainings to all employees and these trainings should be are mandatory for all employees including top management. By implementing some of these changes, organizations can increase coverage of components found in more formalized security awareness programs, achieve higher levels of security awareness maturity, and benefit from a stronger security culture. We can protect the company’s and customers’ information assets, business operations and intellectual property, from a wide range of threats organizations can minimize business damage and ensure business continuity in the event of disasters and reduce chances of business interruptions as well as reduce business risks. All employees have to understand that information security is everyone’s responsibility. Any information security leak could lead to serious reputation loss for organizations. Thus, Security is not a practice, it’s a culture! MARCH 2018 ENTERPRISE IT WORLD

DC LAUNCH

CTRLS DATACENTERS BRINGS THE PROMISE OF TIER-4 TO BENGALURU 99.995% 2000 uptime

Rack Capacity

Carrier Neutral

1.35

12MW

1,80,000 9 Zone Security sqft.

PUE Ratio

LEED

Certified

Data Center

N+N

Redudancy

Dual Power Active

20 ENTERPRISE IT WORLD MARCH 2018

Power Capacity

Built up Area

Meet Me Rooms Redundant

Novec1230 Gas Suppression System

DC LAUNCH

CtrlS Tier 4 Bangalore datacenter was inaugurated by Mr. Sridhar Pinnapureddy Founder and CEO CtrlS datacenter and Mr. Gagan Rai, MD NSDL in presence of MR. Praksh Mallaya MD Intel in presence of industrial veterans, global CIO’s and media

Pipes supplying chilled water to the Datacenter PAHU (precision air handling units)

Certified as world’s First LEED Platinum datacenter, CtrlS Bengaluru Tier-4 datacenter promises 100% redundancy and near 0% downtime for mission critical applications of India’s leading banking, telecom, financial, and e-commerce enterprises.

trlS recently launched Bengaluru’s 1st Tier-4 datacenter (also certified as World’s 1st LEED Platinum certified Green datacenter) in Electronic City. The CtrlS Tier4 Datacenter, which will provide mission-critical datacenter services to India’s leading internet, banking, insurance, and other clients, was launched at a grand event, and was attended by Priyank Kharge, Minister for IT, BT, S&T, Government of Karnataka, Margarent Anderson, Senior VP of SAP Labs India, Gopalakrishna, Sameer Garde, President, CISCO, Prakash Mallya, Managing Director, Intel India and other IT industry leaders. The new CtrlS datacenter will provide India’s growing tech giants with reliable, robust data management and distribution networks, with near 0% downtime, 100% redundancy and Industry’s lowest PUE of 1.35. Priyank Kharge, Minister for IT, BT, and S&T, government of Karnataka spoke at

SRIDHAR PINNAPUREDDY CHAIRMAN AND MANAGING DIRECTOR OF CTRLS DATACENTERS

“Our Datacenter has been awarded a Platinum LEED certificate by the US Green Building Council, making it the only Datacenter in the world to receive such certification. We will continue to innovate and ensure our business is both profitable and environmentally sustainable”

MARCH 2018 ENTERPRISE IT WORLD

DC LAUNCH

CtrlS leadership team receives the worlds 1st LEED V4 0+M Platinum Certificate for its Bangalore Tier 4 datacenter from USGBC

CtrlS datacenter is equipped with 2000 racks to power mission critical applications with industry best uptime of 99.995%

TIER-4 DATA CENTER

12MW Power Capacity

1,80,000 sqft. Built up Area

2000 Rack Capacity

22 ENTERPRISE IT WORLD MARCH 2018

SHIV KUMAR BHASIN,

CTO SBI TESTIMONIAL

Banking applications require seamless availability. CtrlS enabled us in the most critical area – availability, zero downtime in last eight years!

DC LAUNCH

PRIYANK KHARGE,

MINISTER FOR IT, BT, AND S&T, KARNATAKA GOVERNMENT

MARGARET ANDERSON, SENIOR VP, SAP

PRAKASH MALLYA,

MD SOUTH ASIA, INTEL

“The amount of data generated in India is more than anywhere in the world. This is a collective challenge that is being addressed

“Our city, which is already the leader in software services, is also fast becoming a hub for global organizations and I’m sure the CtrlS

“For SAP, data security is mission critical. The choice of datacenter is not easily taken. We’re very thrilled to work with CtrlS; they meet our every need and satisfy our very stringent standards.”

by service providers such as CtrlS and solutions like this make possible a lot of data innovation and AI Solutions.”

the launch, and said, “I’m happy that CtrlS latest datacenter is being situated in Bengaluru. Our city, which is already the leader in software services is also fast becoming a hub for global organizations and I’m sure the CtrlS datacenter will be the start of an ecosystem.” As internet use expands across the country, and as more and more users adopt to mobile internet and content creation, the requirements for an “always-on” datacenter is even more keenly felt. Organizations such as Google, Facebook, Instagram, Twitter, and other social media providers will need to ensure 0% downtime for their services. Similarly, with growing e-commerce and online payments for products and services, including mobile apps and websites, a reliable, robust infrastructure ecosystem is desired combined with highest uptime SLA and robust security. Further, the new Bangalore Datacenter is the First LEED Platinum datacenter in the world certified by USGBC (under LEED v4 O+M). This green building generates its power requirement using solar and other sustainable sources. Additionally, two major power lines mean that CtrlS will never experience a power outage at any point. The Bengaluru DC is an earthquake-proof build-

ing, with over 9 levels of security (Military Grade Security). Sridhar Pinnapureddy, Chairman and Managing Director of CtrlS, commented on the greencertification of CtrlS, and said “Our Datacenter has been awarded a Platinum LEED certificate by the US Green Building Council, making it the only Datacenter in the world to receive such certification. We will continue to innovate and ensure our business is both profitable and environmentally sustainable.” He further added, “a lot of data flows through the silicon city. The future plan is convert all our DCs to be solar powered in the next 5 years”. Solar powered DCs are sustainable and the long term competitiveness is much better. An investment of Rs 1,200 crore has been earmarked for setting up new datacenters, investment in R&D and upgrading infrastructure across the companies’ five data centers. This makes CtrlS datacenters the obvious choice for Global and India’s banking, internet, large conglomerates and SAP does concur with this thought process – In fact, SAP, World’s leading business enterprise software maker has selected CtrlS to house business critical data at the new

Bengaluru datacenter. The Tier-4 datacenter in Bengaluru will serve the country’s banking, insurance, e-commerce, internet organizations and other business enterprises running mission critical applications requiring 100% uptime and military grade security. CtrlS Bengaluru Tier-4 datacenter is designed to provide near 100% uptime. While a regular Tier3 Datacenter usually faces about 4 hours of downtime in any calendar year, a Tier4 Datacenter has advanced infrastructure and design features that reduce downtime to less than 30 minutes in any given year. But CtrlS’s Tier4 datacenters spread across Hyderabad, Mumbai and Noida have established industry records - Over the last 10 years, CtrlS datacenters have experienced no downtime whatsoever and have maintained 100% uptime. CtrlS, with its robust network ecosystem, internet connectivity, and own infrastructure including dark-fibre assets, peering, and private internet exchange, provides exactly that. The company powers 15 of the Fortune 500 Global Multinationals, 25 of the ET 500 companies in India including major banks, insurance companies, telecom players, ecommerce, healthcare, manufacturing, retail, logistics.

datacenter will be the start of an ecosystem.”

MARCH 2018 ENTERPRISE IT WORLD 23

INTERVIEW // CES

GARY SHAPIRO, PRESIDENT AND CEO, CTA

“CES saves executives an estimated 5.4 billion kilometers of business travel each year and with the average

attendee conducts 33 meetings on-site, it is the most efficient way make new connections, close deals and grow your business.”

THE SHOW WHERE BUSINESS GETS DONE CES has been the launch pad for innovators globally for over 50 years, being the platform for path breaking technologies that have changed the world. President and CEO Gary Shapiro opens up on the role of CES in the global tech ecosystem, fostering innovation, growing collaborations, and helping businesses all over the world grow.

In your experience, how was the reception at this year’s event (CES2018)? CES 2018 was a record-breaking show. Lifechanging technology spread across more than 250,000 net square meters – that’s more than half the size of Vatican City! More than 4,400 companies from around the world displayed the latest in innovation, including Avantari Technologies, Ethereal Machines, Robotix Learning Solutions, Square Off, Wipro and Wise Systech, as well as more than 900 startups. 24 ENTERPRISE IT WORLD MARCH 2018

For more than 50 years, CES has been the launch pad for innovators. From the VCR to the DVD to the HDTV, the breakthroughs unveiled at CES make it the proving ground for the next generation of game changing technologies. What is the mantra behind the continued success and growing global popularity of CES? CES is the world’s largest and most influential technology event. Every major tech company is at CES and the show is where business gets done.

CES saves executives an estimated 5.4 billion kilometers of business travel each year and the average attendee conducts 33 meetings on-site. If you’re a part of the global tech ecosystem, CES is the most efficient way make new connections, close deals and grow your business. Technology touches every major industry, and CES evolves as the definition of technology expands. This year at CES, we saw the latest advances in voice and speech recognition integrated across marketplaces, including smart speakers embedded in cars.

CES // INTERVIEW

CES 2018 featured the latest in smart city and smart community technology, including AI, 5G connectivity and self-driving technology. These ingredient technologies are the building blocks for sustainable, livable world cities. Across every continent, technology is changing our lives for the better. At CES we get a glimpse into what the future holds. What were the highlights of the show this year? Which was your personal favorite innovation on display? Every major industry is represented at CES so it is hard to pick one favorite product. But I always love checking out Eureka Park – the area of the show floor dedicated to startups. This year we had over 900 exhibitors in Eureka Park from more than three dozen countries. This is a must-see

for anyone looking to see the latest innovations coming to market. It is always a delight to witness the energy of these early-stage innovators. Which one emerging technology do you believe will have the greatest impact on our lives in the future? 5G connectivity is a catalyst of growth, binding together our physical and digital worlds. Future products and services powered by 5G will redefine the way we live and work, with major implications across transportation, healthcare, logistics and so much more. In the future, networks powered by 5G will be 100 times faster and five times more responsive than today’s infrastructure. By delivering lower latency and greater capacity, 5G will help us realize the full benefits of IoT.

What is your vision for future CES events? CES is home to innovators debuting disruptive technology. The first CES in 1967 featured pocket radios and TVs with integrated circuits. Since then, the show has grown into the world’s largest innovation event, with thousands of companies and more than 175,000 attendees. Technology is constantly evolving. In the years to come, I am confident that connectivity will fuel advancements across product categories including drones, augmented and virtual reality, and robotics. Innovators, disruptors and entrepreneurs will drive technology expansion into new markets and product categories that we can’t even imagine. I am excited for the future of technology at CES and the potential it has to improve our lives and our world. MARCH 2018 ENTERPRISE IT WORLD 25

SPECIAL FEATURE

DISCUSSING TRANSFORMATION AND THE ROAD AHEAD: CIO DINE AND DISCOURSE 2018 EnterpriseITWorldandCtrlSDatacenterscametogethertokickoffaSevenCityCIODinnerandDiscourseSeries,hosting India’sFirstOpenForumforCIOsandITLeaders.NewDelhiandBengaluruwitnessedthe topbrassoftheCIOcommunity come together and share their views on the ‘Transformation of the CIO role and the Road ahead.’

nterprise IT World and CtrlS Datacenters recently kicked off a 7 City CIO initiative flagging off a new year of engagement with India’s first Open Forum for CIOs and IT Leaders across the country to come together and discuss their challenges with their peers and get a better insight into the right strategy for future. Aptly named the 7 City CIO Dine and Discourse 2018, the CIO Dinner event is spread across seven of India’s biggest business and technology hubs. The first two events took place at New Delhi and Bengaluru on the 9th and 16th of March respectively. The events saw over 100 IT leaders from the cities turn out as senior leaders discussed the topic: The Transformation of the Indian CIOs and the Road Ahead. The Panel in New Delhi was conducted by veteran CIO Subhash Mittal of ex-IFFCO fame and included speakers like Umesh Mehta, Global CIO, Jubilant Life Sciences; Vipul Anand, Group CIO, Jindal Steel and Power; 26 ENTERPRISE IT WORLD MARCH 2018

Dr. Sunil Gupta, CIO, Ministry of Steel – ERU; Upkar Singh, Director IT, FIS; and Anil Porter, CIO, InterGlobe Technology Quotient. The open forum was preceded by a welcome address and keynote presentation by CtrlS Datacenters’ CIO Anil Nama. The Bengaluru Panel Discussion was hosted by veteran leader Subbarao Hegde of GMR Group and Amul fame and witnessed effective knowledge exchange headed by speakers like Vivek Khare, Director IT & Facilities, GSN Games; Ranendra Datta, CTO, Terrago Logistics; Shibu Kurian, CIO & COO, 10kInfo Data Solutions; and Nitin Gaur, Director IS, Omega Healthcare Management Services. The evening saw India’s first Open Discussion Forums for Enterprise IT Leaders where senior leaders and speakers shared their experiences, ideologies and approaches with young and emerging ITDMs in the audience who in turn raised interesting issues from their current IT challenges. The event was ably supported by ‘Make in India’ IT firms lead by CtrlS Datacenters

which was the main sponsor for the event. Other IT players partnering the event were Shivaami Cloudtech, InstaSafe and Corpkart.com. The growing influence of IT in organizations and businesses has continuously transformed the role of IT Leaders in organizations from enabler and facilitator for better business to a direct stakeholder and key strategist for future. CIOs and ITDMs have been instrumental in transforming entire organizational frameworks, enabling never before efficiency and productivity through reinforced technology infrastructure and embracing a culture of innovation. The theme for the events is the Transformation of the CIO role and the Roadmap ahead. Following the Panel Discussion and Open Forum, the CIOs and IT Leaders in the audience were addressed by Chief Editor of Enterprise IT World Sanjay Mohapatra who gave media insight and observation on the transforming role of Indian IT leaders and shed light on the publications CIO engagement plans in 2018, following

Sen of S Sci

Gau Pre givi

SPECIAL FEATURE

With Moderator Sudipta Biswas, VP and CISO, Prime Infoserv; ex-CIO, BHEL in the center, from right Ashok Cherian, CIO, Emami Agrotech, Jayanta Bhowmik, Sr. VP IT and CIO, Usha Martin, Manik Paul, CIO Vikram Solar and Raj Kumar Chhattani, GM IT, UCO Bank.

With Subbarao Hegde, CIO, Subbarao Hegde, Director - ApON India, CIO Index USA, Nascor group, ex.CTO - GMR group (Moderator) from the left Vivek Khare, Director – IT and Facilities, GSN Games, Ranendra Datta, CTO, Terrago Logistics; Shibu Kurian, CIO and COO, 10kInfo Data Solutions and Nitin Gaur, Director IS, Omega Healthcare Management Services.

Senior IT Leaders from New Delhi sit for the Panel Discussion. In pic (L to R): Subhash Mittal, ex-CIO, IFFCO (Moderator); Dr. Sunil Gupta, CIO, Ministry of Steel – ERU; Anil Porter, CIO, InterGlobe Technology Quotient; Vipul Anand, Group CIO, Jindal Steel and Power; Umesh Mehta, Global CIO, Jubilant Life Sciences; and Upkar Singh, Director IT, FIS Global.

Gautam Ram - Associate Vice President - CtrlS Datacenters Ltd giving presentation at Bengaluru

Abhinav Mishra, Regional Manager, SAP Practices - North & East at CtrlS Datacenters Ltd. giving presentation at Kolkata

Bhavani Sankar - Senior Manager - SAP - CtrlS Datacenters Ltd giving presentation at Bengaluru

Lucky draw at Kolkata with Sanjay Tripathi, VP and Abhinav Mishra, Regional Manager SAP Practices - North & East of CtrlS Datacenters Ltd (from left)

Anil Nama, CIO, CtrlS Datacenters performs Keynote Duties at New Delhi

up the successful CIO200 Tech Summit and Awards from 2017. The audience was also treated to a glimpse of the expanded CIO mega event for 2018, the CIO500 Mega Tech Summit and Awards as senior CIOs helped unveil the CIO500 logo in their respective cities. After New Delhi and Bengaluru witnessed India’s first CIO Open Forums, the CIO Dine and Discourse 2018, will next go to Kolkata on the 23rd of March followed by Ahmedabad, Mumbai, Chennai and completing the seven city tour with Pune.

MARCH 2018 ENTERPRISE IT WORLD 27

INTERVIEW // ROLTA

RAJESH GARG, CIO & VP - DIGITAL TRANSFORMATION SOLUTIONS DELIVERY, ROLTA

“The Digital transformational journey at Rolta has not only provided immense value internally through improved productivity, reduced

cost and increased customer satisfaction but also helped improve market share through creation of top line revenue enabled solutions for customers”

CREATING TOP LINE REVENUE SERVICES THROUGH VALUE-DRIVEN INNOVATION Embracing a culture of innovation with the able support of key strategic technology partners such as CtrlS Datacenters Ltd has been at the core of CIO Rajesh Garg’s successful digital transformation journey at Rolta enabling him to successfully cater to the company’s global customer base and explore new business opportunities in Smart City, Smart Governance and Smart Security through innovative value driven IP solutions.

28 ENTERPRISE IT WORLD MARCH 2018

ROLTA // INTERVIEW

What have been some of the highlights of your journey enabling IT transformations at Rolta? When I joined Rolta back in 2013, it was a 33 year old IT company working on a legacy IT setup. The immediate business need was transformation to an efficient, highly available, redundant, highly secure, and scalable IT Infrastructure. I headed Digital innovation and Transformation journey 4.0 (Accelerate, Innovate & Transform),signaling a paradigm shift in Rolta IT by firstly improving end user computing Infrastructure through the replacement of legacy end user computing environment with the latest, high end optimized computing environment with the latest OS. This also included setting up a 100% Virtual Datacenter and the Rolta Private Cloud, as well as a World class UCS (Unified Communication System) infrastructure involving integration of real-time communication services such as Data, VOIP, Video Conferencing and Instant Messaging seamlessly across the Rolta IT Infrastructure globally. Other highlights include ISO 27001:2013 compliance and certification journey along with a successful SSAE16 (Type I and Type II) attestation which is considered as a growth driver for Remote Infrastructure managed services for our global customer base and the setup of a highly efficient, 24x7x365 IT helpdesk with consistent SLA above 99.983%. As the person responsible for formulating and implementing IT Strategy and Business roadmap, I developed high value, top line revenue enabled solutions (End-to-End Solutions – Plan, Build, Manage & Innovate) delivering Infrastructure leveraging innovative Rolta IP solutions. The project included creation of solutions like RoltaSmartCloud™ for comprehensive Cloud transformation, Cloud security and Cloud management of Private and Hybrid Cloud, Rolta SmartSecure™for Enterprise Security, Enterprise Applications Solutions Framework which includes both Package and Custom Solutions, Rolta Smart Citizen Platform IP Framework which helps the government in its Digital Revolution and Smart Governance project. I also had the privilege of initiate the information security transformation journey at Rolta creating an innovative Enterprise Security Solution framework combining advisory and implementation of Information security process compliance framework. We created an IP – Rolta Security Advizer Insight which

gives us a well-defined approach when catering to a customer organization’s security needs during the initial discovery and data definition phase (Due Diligence phase). The tool provides knowledge based planning solution for strategy and transformation roadmap of IT Security. We also launched a new Enterprise Security Solution offering Rolta SmartSecure in the space of Smart City, Smart Security and Smart governance. These solutions gave the impetus to our Sales /pre Sales teams resulting in increased multi-million dollar revenue opportunities for the company both in India and outside in the space of Smart Governance & Smart City. This new line of business is now one of the best-selling services for Rolta for our IT Infrastructure and Enterprise Application transformation solutions. The result has been over INR 350 Crore worth of orders in the last one year and a projected pipeline of INR 500 Crore plus opportunities. I am also responsible for providing remote Infra Managed Services to more than 300+ customers across the globe which brings multimillion dollar top line business for the company. Tell us about your technology partnership with CtrlS Datacenter? Spearheading Digital Transformation from the current state of legacy infrastructure, we at Rolta were seeking a technology partner who could not only provide us with the right platform but also back the strategic business needs of Rolta with value added and innovative service portfolio. I observed CtrlS Datacenters, with their Tier4 facilities to have the best in class infrastructure capabilities with the right credentials in redundancy, scalability, Disaster Recovery and service excellence to cater to our needs at Rolta. Their excellent uptime and IaaS capabilities helped us design and support our nextgeneration solutions in Smart City, security and smart governance such as RoltaSmartCloud and SmartSecure. In my experience, CtrlS has been a very customer-centric organization and add value to their customer’s landscape with capabilities like their comprehensive IT security landscape, 99.995% uptime guarantee and the best SLA response time. What are your plans for 2018? What is your expectation from CtrlS as a technology partner for these

projects? We will continue setting up high revenueenabled infrastructure services through the creation of innovative IPs in the space of Cloud, Security, Big Data, Mobility, and Infrastructure services which would serve as unique value differentiators among our competitors in Smart City, Smart Governance, and Smart Security space. The Digital transformational journey at Rolta has not only provided immense value internally through improved productivity, reduced cost and increased customer satisfaction but also helped improve market share through creation of top line revenue enabled solutions for customers which has resulted in projects worth more than 350 Crore and an internal team of more than 300 professionals. The creation of these solutions has opened several revenue opportunities in the space of Smart City domestically in India as well as globally. CtrlS has been a visionary technology partner for us and with their help we will continue to provide innovative Smart governance and Smart Security solutions as well as remote infrastructure managed services for our global customer base. We believe what differentiates us from our competitors are our value-driven IPs. We will continue to provide solutions with ready-made and customized IPs enabling accelerated delivery and better value to our customers in terms of cost and implementation journey. With your vast experience in the IT Industry, what are your suggestions to fellow CIOs in terms of enabling change through IT in their organizations? In my 25 years of experience heading IT strategies for business with global presence, I have witnessed the Enterprise IT landscape going through a number of transformations as new technologies and frameworks replace ones that gradually grow old and redundant. Today, IT has turned into Digital and is now much more than just a facilitator for business. IT has become the key differentiator in markets and CIOs have become key business enablers as well as drivers with the rest of the boardroom looking up to them for creating the competitive advantage in a highly technology-enabled world. IT evolves fast and being innovative is vital for any CIO in order to keep up with the fast evolving competition. MARCH 2018 ENTERPRISE IT WORLD 29

TECH TALK

SOURABH TIWARI,

CIO, OVERSEAS INFRASTRUCTURE ALLIANCE INDIA

“In the emerging global economy, e-commerce has increasingly become a necessary component of business strategy being a strong catalyst for economic developments

E-COMMERCE: THE WEAPON OF EMPOWERMENT FOR SMES In the emerging global economy, e-commerce has increasingly become a necessary component of business strategy being a strong catalyst for economic developments as integration of ICT in business has evolved the relationships within organizations and among individuals.

lectronic commerce, commonly known as e-commerce and e-com, is the buying and selling of products or services over electronic system such as internet and other computer networks. E-commerce is commonly used for net banking, online shopping etc. Here we examine how globalization of e-commerce is impacting business in general. With the increase of internet-based technologies, ecommerce has been the reason for the recent stimulus in globalization. In this Information Age, Internet commerce is a powerful tool in the economic growth of developing countries. While there are indications of ecommerce patronage among large firms in developing countries, there seems to be little and negligible use of the Internet for commerce among small and medium sized firms. E-commerce ensures better business in the 30 ENTERPRISE IT WORLD MARCH 2018

SMEs and sustainable development of economics for developing countries. E-commerce allows companies to increase their sales in domestic and foreign operations and the flexibility afforded by the technology also provides less costly opportunities to locate operations strategically. E-commerce not only reduces communication costs, but also increases flexibility in locating activities. In the emerging global economy, e-commerce has increasingly become a necessary component of business strategy being a strong catalyst for economic developments. Integration of information and communications technology (ICT) in business has evolved the relationships within organizations and those between and among organizations and individuals. The controversial current social and economic trends are globalization and the widespread adoption of information and communication technologies (ICTs). Many argue

that these two trends are closely associated, each driving the other forward, and both being driven by other common forces, such as trade liberalization, deregulation, migration, and the expansion of capitalism and democracy. This argues that the twin forces of globalization and the ICT revolution are combining to create the so-called New Economy, marked by higher rates of economic and productivity growth. “Technology is both driven by and a driver of globalization, as both forces continually reinforce one another” cited by the use of ICT for ecommerce in business has enhanced productivity, encouraged greater customer participation, and enabled mass customization, besides reducing costs. Prior to development in internet and web-based technologies, distinctions between traditional markets and global electronic marketplaces such as business capital size, among others-are gradually being narrowed down. Together with the appropriate strategy and policy approach with e-commerce enables small and medium scale enterprises to compete with large capital-rich businesses. On another plane, developing countries are given increased access to the global marketplace, where they compete with and complement of the more developed economies. Most of the developing countries are already participating in e-commerce, either as sellers or buyers. However, to facilitate e-commerce growth in these countries based on globalization phenomenal, the relatively under-developed information infrastructure must be improved. Significantly, economic trend of the past decade is the growing use of the Internet for conducting business.

INDUSTRY ADVICE

JAIDEEP KHANDUJA, REGIONAL DIRECTOR – NORTH, APON INNOVATIVE SOLUTIONS

“Restoring all that data from scratch is the last thing you would want to do. Regular backup with solutions that offer instant restore is one of the most efficient ways of

avoiding such unnecessary work.”

SMART BACKUP AND REPLICATION TO PROTECT ENTERPRISE DATA Moreover, a simple human error or oversight can sometimes be enough to cause the failure of an entire virtual infrastructure and large-scale data loss. If you care about your business, you want the most reliable VM backup solution with a complete set of features to satisfy all your data protection needs without draining your budget.

eeping up with the modern business environment is a difficult task. In order to stay competitive, your business must run continuously, and avoid downtime. Interruptions in business operations aren’t always caused by natural disasters; emails containing malicious links or attachments can take down hosts with hundreds of VMs running business-critical applications. Moreover, a simple human error or oversight can sometimes be enough to cause the failure of an entire virtual infrastructure and large-scale data loss. Restoring all that data from scratch is the last thing you would want to do. Regular backups with a solution offering instant restore is one the most efficient ways of avoiding such unnecessary work. If you care about your business, you want the most reliable VM backup solution with a complete set of features to satisfy all your data protection needs without draining your budget.

In the VM backup software market, NAKIVO is among the top players. In 2012, when the company was established, NAKIVO Backup & Replication was focused on VMware backup and replication. The product immediately gained recognition in the industry as a powerful, fast, and cost-effective solution. Now, in 2018, NAKIVO is a mature company with nearly 100% YoY revenue and customer growth. NAKIVO Backup & Replication has grown to become a leading solution for VMware, Hyper-V, and AWS EC2 data protection. The product has an advanced set of out-of-the-box features to ensure the protection and availability of critical data for companies with virtualized environments. The product takes under one minute to install. There are a variety of deployment options: you can install NAKIVO Backup & Replication on Linux or Windows, or deploy the product as a pre-configured VMware Virtual Appliance or Amazon Machine Image. You can also install the

product directly on a Synology, WD, QNAP, or ASUSTOR NAS, turning the NAS device into a versatile VM backup appliance that combines backup software, hardware, and storage in a single device. This NAS-based VM backup appliance can also improve VM backup performance by up to 2X, offload backup workloads from your environment, and cost 5 times less than purpose-built backup appliances available on the market. With NAKIVO Backup & Replication, you can save up to 10X on storage space, as VM backup size is reduced with built-in global backup de-duplication, automated exclusion of swap data, and backup compression. Built-in automated screenshot verification gives you confidence that your VM backups and replicas are recoverable. After a VM backup or replica is created, the product instantly testrecovers the VM from the backup or powers on the replica, boots the OS and makes a screenshot, then discards the VM or powers off the replica. The product sends you an email report with the screenshot attached. Recovery of your data is further guaranteed with the Backup Copy feature, which can copy VM backups offsite and to the Amazon or Azure clouds. NAKIVO delivers a product that businesses can rely on to optimize their VM backup and disaster recovery practices. The company plans on becoming the go-to data protection solution for businesses of all sizes and industries. MARCH 2018 ENTERPRISE IT WORLD

SECURITY INSIGHT

NIVEDITA MALHOTRA, ASSOCIATE DIRECTOR – IT SECURITY, DATA PRIVACY AND BCP, COGNITIVE PROCESS SERVICES, IBM

“Building and maintaining an IT inventory is thus a critical task and has direct impact on the security of an organization. If we do not know “what” we have in

our company, how are we going to protect it?”

A KEY BUILDING BLOCK OF IT SECURITY Organizations spend millions on securing theirITinfrastructurewiththelatest technology like intrusion protection systems, data leakage protection, antimalware tools, firewalls etc. but more often than not a seemingly innocuous item is ignored which ends up compromising the entire security of the organization.

his often ignored thing is the “Technical Inventory” in a company which includes a listing of all the servers, network devices, applications, desktops and peripheral devices (printers, scanners etc). To create and maintain an accurate inventory is a veritable challenge especially if there is no automation or tool to manage it. Most organizations do not invest enough in a good inventory management system and rely on basic systems to maintain a count of their IT infrastructure. There are many pitfalls in this approach – l It’s difficult to link a basic inventory system with the IT onboarding /offboarding process and hence there is no way for new IT systems to get automatically updated in the inventory once they are introduced or removed from the environment l Such systems need a lot of manual intervention and thus are prone to human errors. 32 ENTERPRISE IT WORLD MARCH 2018

l There is no inbuilt work flow in the basic tools so change management process cannot be integrated with the IT onboarding process. This is important to ensure that the devices have the latest approved configurations installed on them. It is important to understand that building and maintaining an IT inventory is thus a critical task and has direct impact on the security of an organization. If we do not know “what” we have in our company, how are we going to protect it? Investment in an automated Inventory management system is worth the expense as it is truly a building block of good security. Even after having this in place there are some tips that security teams can follow to make sure that their inventory is in good shape. 1. Use a tool to scan the network to detect IT devices like servers, routers, firewalls, printers etc. This automated method of detecting devices has some risks and performing this exercise

needs technical expertise as well as appropriate approvals. 2. Check the consoles of the Antivirus servers, Patching servers and other such centralized management consoles and do a cross matching with the IT inventory to validate that all servers are included everywhere for example the servers in the listing should figure in the AV and Patch consoles. This technique works well in my experience. 3. In smaller IT setups a physical verification of infrastructure may work well and can be used to validate the IT inventory but as the number of systems increase this process becomes time consuming and is fraught with errors. 4. Another way in which an organization can exercise control over their IT inventory is to strengthen their change management process to ensure that all commissioning and decommissioning of IT infrastructure is performed as an outcome of approved changes only. Mature organizations also utilize their inventory management system to include other relevant information such as if a system or application contains PI/SPI information or the network zone in which a system is hosted (internet facing, DMZ etc). This data helps in implementing appropriate data protection measures on a particular system. To recap I cannot stress enough on the importance of the IT inventory in any organization – If you don’t know what you have, how on earth will you manage and protect it?

DATA DIRECTION

RIPU BAJWA,

DIRECTOR AND GM, DATA PROTECTION SOLUTIONS, DELL EMC INDIA

“CIOs and CISOs must look for more holistic, security-bydesign solutions. They must also have a disaster recovery plan in place to ensure that the business can survive cyber-attacks and data loss.”

EVOLVING DATA PROTECTION NEEDS OF ENTERPRISES Increasingly organizations are realizing the importance of have standard practices for not only protecting their assets, but also data recovery. Very soon, businesses will ensure protection of data from edge to core to cloud ensuring seamless control over data and preparedness for any kind of breaches.

igital has become intrinsic to business growth and data has become the core of everything an enterprise does. In light of this, businesses are now realizing the growing importance of security. However the question that still remains unanswered is, how prepared are they to combat data breaches? How robust is their data protection? It has become essential for businesses to re-look at their data protection applications and to build innovative new applications that generate rich insights into business, industry and customers which will enable you to make informed decisions and quickly take decisive action as well as to protect this data against any breach. The Data Protection market is forecasted to reach a whopping $119.95 billion by 2022 from $57.22 billion in 2017. The data protection needs

of enterprises are constantly evolving and it is very crucial for Indian organizations to focus not only on data protection but also data recovery. In the wake of the Supreme Court ruling privacy to be a fundamental right, there is a pressing demand for India to write laws on data protection and privacy. India witnessed disruptions from cyberattacks through a ransomware, WannaCry. These attacks and breaches threaten to trigger heavy damages, including loss of data and disruptions in business. They could also involve regulatory compensation. So, policy, rules and practices must address cybersecurity and data breaches. However, the dynamics of data are changing from devices to datacenters to cloud operating environment. As data becomes larger and complex in the virtual environment, how fast and efficient is your data protection infrastructure? What new elements are being used to make it as

efficient as possible? Increasingly organizations are realizing the need to have standard practices for not only protecting their assets, but also the importance of data recovery. Hence, very soon, businesses will ensure protection of data from edge to core to cloud. This will help organizations to have seamless control over their data and be prepared for any kind of data breaches. Businesses can also leverage advanced data protection solutions and separate copies of their data from the network. To stay protected from threats like hacking and accidental data loss, it becomes essential to create protection copies. Sometimes, those protection copies are at risk too as hackers may take them down as well. CIOs and CISOs must look for more holistic, security-by-design solutions. They must also have a disaster recovery plan in place to ensure that the business can survive cyber-attacks and data loss. Businesses need to understand that the only way they can secure data is by implementing the right data protection and data recovery solutions, against any kind of traditional as well as emerging threats. Indian organizations have greatly benefitted from data protection as these are usually mid-size businesses which are affected the most due to cyber-attacks. Now with measures being taken to ensure protection of data, these businesses can sustain itself in the long run without the risk of being compromised. MARCH 2018 ENTERPRISE IT WORLD 33

INDUSTRY ADVICE

RAHUL KUMAR,

COUNTRY MANAGER, WINMAGIC

“Businesses can change for the better when they realize that the cybersecurity of any one organization within the chain is only as strong

as that of the weakest member.”

SECURING THE DIGITAL SUPPLY CHAIN

The continued ascendancy of supply chain risks has led to the evolution of new risk management approaches, which focus on existing cybersecurity and supply chain practices for building an effective digital supply-chain.

nsuring a secure supply chain is a necessary precondition in today’s world of commerce. The digital supply chain has emerged as the weakest link for the potential insertion of malware backdoors. Governments and industry are just getting around to addressing the various concerns relating to supply-chain security. When it comes to data security challenges, human and technological influences can be amongst the most difficult to manage, seriously exacerbating cyber risk to IT-enabled supply chain management (SCM). It is quite common to find SCM software running on top of business software, exposing organizations to myriad risks and attacks. In fact, digital supply chain risks keep evolving with technological advancements and there is no end in sight for a definitive solution to address them. Merely determining the authentic34 ENTERPRISE IT WORLD MARCH 2018

ity of various hardware, firmware and software components does not guarantee a secure system. In fact, 80% of data breaches begin here. It is common knowledge that most of the companies do not have full visibility into their supply chain. In fact, the potential risk exposure of a company increases with the number of unmanaged suppliers. It is quite normal for even a midsized firm to be part of a complex web of global inter-dependencies that are driving synchronized commerce today. Technological disruption has made the digital supply chain the prime source of risks, although there are several other ways that an organization could suffer a compromise leading to information theft or a service outage. With organizations relying on software and services from third-party providers, the risk of exposure to cybercrime gets only higher and supply chain disruptions are becoming costlier. It is estimated that 80 percent of all

information breaches originate in the supply chain, with manufacturers facing the brunt of all attacks—mostly from unplanned IT or communication outage, followed by cyberattacks and data breaches. The digital supply chain is also the favored arena for malicious actors to plant malware, to devastating effect. Remember what happened when several Chrome extensions were compromised? It resulted in hijacking of traffic and exposing users to potentially malicious pop ups and credential theft. Risks exist at every stage Cyber supply chain risks may originate at the suppliers’ end (inclusion of unwanted functionality, data or network breaches, insider threats); at the place of business operation (data theft or alteration of data, insertion of malicious software and hardware, outages, etc.); or at the distribution end (theft, tampering, counterfeiting, etc.). Many functions, departments and roles in an organization own the risks affecting supply chain security. Risk blind spots in the supply chain occur only when little or no communication or cooperation takes place—both inside and outside of an organization. It is, therefore, important to formulate a strategy for end-to-end risk management in supply chain, ensuring its integrity, security, and resilience. A successful strategy should outline ways to secure the organization and its dependencies. The continued ascendancy of supply chain risks has led to the evolution of new risk management approaches, which focus on existing cybersecurity and supply chain practices for building effective digital supply-chain. By identifying vulnerable systems, businesses can formulate risk mitigation measures that are cost-effective and efficient.

DIGITAL DIARY

SUNIL MAHALE, MD AND VP, NUTANIX INDIA

“Government data centers are evolving to take advantage of virtualization with the goal to capture the associated benefits of higher data center efficiency and optimization, as well as reduced capital and operational expenses.”

CLOUD POWERING INDIA’S PRIORITY OF ‘DIGITAL-FIRST COUNTRY’ Government IT departments are prioritizing investments in data center consolidation and new technologies to enable higher IT service levels with three trends virtualization and cloud, IaaS and flexible infrastructure for application development and delivery impacting government IT.

igital transformation has been recognized as being vital to the growth of our nation. This transformation has enjoyed the unanimous approval and contribution from all stake holders including enterprises, MSMEs, government bodies and citizens. But this level of adoption in a country with a population of over a billion people would need a robust technology base that is capable to collecting and distributing vital data seamlessly. Digital India envisions creating high speed digital highways that will impact commerce and create a digital footprint for every individual. Technologies based on mobility, analytics, Internet of things and most importantly, cloud technologies are the building blocks for the digital India mission. There is a growing need to manage

huge volumes of data, and making them readily available to public through digital cloud services. Cloud has a pivotal role in enabling this change. While Data centers have become crucial to this transformation, IT leaders increasingly recognize that current data centers have reached their limits for supporting how state and local governments need to work and provide services. The data center model is also evolving to support private cloud and IT as a service to accomplish IT projects faster and more effectively. Virtualization enables a hyper-converged infrastructure that integrates servers and storage in a single appliance. The systems leverage industry-standard hardware and software defined storage, enabling easy scalability and management. A well-designed hyper-convergence infrastructure in the data center offers several additional advantages for IT operations and service delivery like cost reduc-

tions for infrastructure, software licenses, cabling and other elements, with predictable budgeting for data center growth; easier, on-demand and linear scalability of compute and storage resources, which reduces the need to overprovision resources in anticipation of potential performance demands, flexibility to support new IT offerings, such as analytics, that help government employees improve services to constituents and simpler management with fewer server and storage silos. One key to agility — in both government and IT — is having the right resources ready to go at a moment’s notice, but to use them only when they are truly needed. That agility is behind the idea of IaaS on hyper-converged infrastructure: delivering computing, storage and network resources on demand to application developers and users. This environment operates like a private cloud, where the IT infrastructure can serve more applications and users without the need to add more staff. By creating a private internal cloud, IT managers also can reduce concerns that come with using un-trusted or shared cloud services, including security, compliance and audit trails. An agile government is one that has the information, applications and computing capabilities that keep pace with the fast-paced changes in citizen and employee expectations for services. By considering the data center trends discussed, IT can make the infrastructure simpler while also delivering services that make government better. Cloud has demonstrated the capability to digitize the governance system while proving to be cost efficient. The global world is eager to see India embrace the Cloud Computing frontier led by technology capabilities to improve people’s lives. MARCH 2018 ENTERPRISE IT WORLD 35

ENTERPRISE TRANSFORMATION

APARNA PALLAVI,

HEAD DIGITAL BANKING, 3I INFOTECH

“Innovative solutions aligned to digitization, focus on quick turnaround of PoCs and prototyping, along with flexible engagement models and flawless delivery are some key strengths that would define organizations of the future.”

EMBRACING EMERGING TECH TO DRIVE ENTERPRISE DIGITAL TRANSFORMATION The synchronicity of digital technology & lean business models is that it not only makes you more efficient, it can also allow you to be something completely different from what you were before. A key point about getting value from technology is being able to drive transformation that technology enables.

ndia is witnessing a transition to a digital heavy economy. What started as a unified identification, Aadhar is slowly making its place as an integral part of authentication in Banking, Insurance, Telecommunication (Aadhar enabled eKYC, Aadhar enabled payments, eSign, UPI etc.). As per latest available information, cost of transacting via online banking is around Rs. 1 and it is even lesser when the channel is mobile. This is pushing the country to a digital transformation walkabout. Digital transformation is about efficiency and competitiveness. It requires deep understanding of current and emerging business process models 36 ENTERPRISE IT WORLD MARCH 2018

and similar understanding of futuristic and disruptive digital technology. These technologies enable transformation, such as the use of augmented reality to improve education and learning, the use of location based services for real time cross selling / up selling and the application of automated reasoning to transaction processing. Best practices enable the optimization of digital transformation, the right soft skills sustain digital transformation. Many companies are responding to the increasing digital environment by adding roles with a digital focus or changing traditional roles to have digital orientation. The synchronicity of digital

technology & lean business models is that it not only makes you more efficient, it can also allow you to be something completely different from what you were before. A key point about getting value from technology is being able to drive transformation that technology enables. Many believe they are innovative simply because they are doing things they weren’t doing before or investing in new technology and bringing in new expertise to implement and manage it. This stack comprises of a four layers; layer one enables users to remotely identify themselves for any service from anywhere in the country (Presenceless layer), layer two enables individuals move their documentation for identity without humongous paper work (Paperless layer), layer three comprises of a digitally enables network enabling individuals and business to transact without physical cash via e-wallets like BHIM powered by payment networks like UPI (Cashless Layer), and finally layer four that provides a pre agreed network among governmental agencies and third parties to share agreed data freely and securely (Consent Layer). Innovative solutions aligned to Digitalization, and focus on quick turnaround of Proof of Concepts (PoCs) & prototyping, along with flexible engagement models and flawless delivery are some of the key strengths that would define organizations of the future.

EMERGING TECHNOLOGY

ANTAO AV,

CHIEF OPERATING OFFICER, SYNERGY PROPERTY DEVELOPMENT SERVICES

“Blockchain could open up newer models of ownerships like shared ownership helping first time buyers to purchase only part

of property and proportionately earn rental incomes on the same.”

BLOCKCHAIN SIGNALS PARADIGM SHIFT IN REAL ESTATE AND CONSTRUCTION While the legality of cryptocurrencies is still being debated in India, companies have begun shifting focus to the utility of Blockchain technology reckoning that Blockchain could have a large and lasting impact on the way real estate gets done, but it requires big changes, not just minor tweaks.

hile the influence of technology has permeated every industry and sector conceivable, whether it’s Banking, Manufacturing or Healthcare, the role technology is playing in shaping the real estate & construction industry is of transformational nature. Of particular interest is the role new gen technologies like Blockchain, Internet of Things (IoT), Machine learning, Artificial Intelligence and Robotics are playing in shaping the industry. And among them Blockchain related technologies seems to be most talked about and most misconstrued as well. Industry pundits, across the globe, seem to reckon that Blockchain could have a large and lasting impact on the way real estate

gets done, but it requires big changes, not just minor tweaks. Estimates peg the global market for Blockchain at $708 million in 2017, anticipating it to reach anywhere close to $60.7 billion in 2024. Hence the impact this technology is poised to play in the near future cannot be undermined. However, before we delve any further on how Blockchain is set to impact the industry, we need to understand the underlying technology. At the core of it, Blockchain is a digital ledger containing digital record of transactions, maintained by a network of computers. This means information of a financial or non-financial transaction is shared with a decentralized network and validated by the entire network. According to an industry report, 56% of Indian businesses are inclined to make

Blockchain a part of their core business. In the construction industry, which requires bringing together large teams to design and shape the built environment the potential uses of this technology can be a real differentiator. With technology and in particular Building Information Modeling (BIM) becoming more widespread, openness to collaboration and new ideas is increasing across the industry. This momentum could be leveraged to bring the use of Blockchain technology to the fore. The potential uses of Blockchain, among many could be: Recording Value Exchange; Administering Smart Contracts; Combining Smart Contracts to form a Decentralized Autonomous Organization (DAO); and finally certifying proof of existence for certain data. Hence, through this technology there is an opportunity to create a leaner procurement method which better engages the individuals who make up a project team. Blockchain integration constantly records and shares information to address traditional process inefficiencies in the commercial real estate industry.While there are more advantages to it, there are few hurdles that the industry collectively needs to address before capitalizing on the benefits of Blockchain. The adoption of Blockchain in real estate would require legislative changes, standardization and education around Blockchain concepts so that every stakeholder understands the various stages of the transaction. MARCH 2018 ENTERPRISE IT WORLD 37

THE STUFF // PRODUCTS & SERVICES

CIO TOYS HP

THE HP ZBOOK MOBILE WORKSTATIONS

SYNOLOGY

SYNOLOGY DISKSTATION DS218+

The DS218+ offers a compact yet powerful storage solution equipped with a dual-core processor and latest hardware encryption engine. DS218+ delivers exceptional file transfer speeds, supports real-time 4K video streaming, making it ideal for protecting critical data and storing ultra-high definition media The disk station offers next-gen file system for better data protection with advanced storage technologies and optimized snapshots to prevent data corruption and reduce maintenance overhead. It ensures high-level of data integrity at the same time offering flexible, efficient data protection and recovery tools providing schedulable and storage capacity-saving data protection with 1,024 shared folder backups and 65,000 system-wide snapshots The device offers accelerated data recovery, providing more flexibility for businesses and automatic file self-healing to detect and recover corrupted files without user intervention. Synology NAS offers advanced security measures to protect against sudden data loss and potential security holes. Its Cloud solution, Cloud Station Suite provides real-time data synchronization across all devices.

The device features the popular HP Sure View for greater user and data privacy for technical mobile professionals. Pioneering integrated privacy screen is a feature which will attract a lot of enterprise C-Suites. The mobile workstations feature 8th gen Intel Core Quad Core Processors with vPro technology and AMD Radeon Pro graphics for fast and reliable performance and 24/7 workloads, with more than 24 ISV certifications for CAD and design work and other professional applications. Along with HP’s value additions like Sure View, HP Sure Click, Windows Hello, optional privacy camera, and HP Multi-Factor Authenticate, ZBook also includes HP’s Endpoint Security Controller, part of HP’s built-in, not bolted-on, security solution that monitors, protects and recovers the BIOS, the operating system, and critical applications in the event of an attack. Thanks to the fast SSD and the responsive hard drive, the system runs smoothly. Programs start quickly and multitasking does not present any problems. This subjective impression is confirmed by the PCMark 8 benchmark. The hardware inside the device is made up of a quality mix of consumer and workstation products, is lightweight. The device achieves better results than conventional notebooks in the workstation-oriented benchmarks though it does fall short of some of the top products in the market. ZBook has a good battery life and is capable of surviving a long workday at the office. The HP Zbook 14U will be available April onwards for a starting price of INR 97,000/-.

NETGEAR

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

NETGEAR JGS516PE - PROSAFE PLUS 16 PORTS SWITCH WITH POE

The smart managed plus switch from Netgear caters to mission critical business requirements by providing fundamental network features such as VLANs, QoS, and IGMP snooping that will help optimize the performance of business networks. The offering comes in a variety of configurations ranging from 5port desktop to 48port rack mount. Some models support Power over-Ethernet (PoE) and can power devices such as IP phones, IP surveillance cameras

38 ENTERPRISE IT WORLD MARCH 2018

and wireless access points with just an Ethernet cable. The switches are good for low cost PoE deployments and a sound upgrade from the plug-andplay unmanaged switch, delivering essential networking features at a very affordable price, coming as an ideal upgrade for SMB networks. The switch offers capabilities like network segmentation into smaller groups for more secure and efficient use of network resources, optimized network performance and better

delivery of mission-critical traffic such as voice and video, improved network efficiency on delivering multicast traffic Link Aggregation and better and quicker network diagnostics and troubleshooting Cable Test Easily identify bad Ethernet cables. JGS516PE ProSAFE Plus 16 ports switch is available at a price of INR 12000.

RNI NO: DEL ENG/ 2017/ 69906 Postal Reg. No.: DL-SW-01 / 4200 / 17-19

Date of Publication: 28 of Every Month Date of Posting: 1 & 2 of Every Month

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