September 2020 by Enterprise IT World

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FOR THE CIOs. BY THE CIOs. SEPTEMBER 2020

FIRST NEXT-GEN SD-WAN SOLUTION ENABLING THE SECURE CLOUD-DELIVERED BRANCH AND SIMPLIFIED NETWORK OPERATIONS

GUEST ARTICLE P-22

THEREFORE™ ONLINE

EFFICIENTLY ALLOWS

TO AUTOMATE INFORMATION ON THE

WEB OR ON THE GO

Life has turned upside down so also the business. OEMs are innovating to sustain their business and thrive. Enterprise IT World had a discussion with K Bhaskhar, Senior Vice President, Business Imaging Solutions (BIS), Canon India to understand Canon’s strategy. P-16

EDITOR’S LETTER can help the organisation to read the sentiment of the market and get their organizations ready for them. They need to put multiple hats and become virtual CXO – including, CEO, CMO and CTO, too. They can play a lot with AI, ML and bot services to bring in capability to their organization. They can help their own organisation become data drive organization. It means they need to plan AI driven social marketing programme to reach out to their potential customers and trace the track of their CX in social media. This is to the outside but to the inside they need to rapidly go into DX mode, which they have started but as far as Bot services are concerned very few CIOs have taken that path. It means maintaining the social distance, they need to integrate automation at the backend to eliminate the human interference. This can not only achieve speed but also eliminate the human errors.

AUTOMATION TO ACHIEVE CX

Hello Friends.

I do not know how many days this pandemic continues but I do know that it is going to change the world order completely. The GDP of the country is going down and the companies are serving to the customers who are mostly staying in a self-imposed confinement – at homes. Even the employees of the organizations are working from home or on a hybrid mode. So, in this situation how the business would continue? The CIOs need to think differently to address the changing dynamics. Al though the markets have opened up and there is good news from the market that some sort of activities have started happening, but the fact remains that it will take time for the entire industry to come to terms. The function of IT is always a supporting role for the organizations. If there is no movement in the market then the supporting function slows down. However, every situation brings out a new opportunity. Today the work from home, education from home and medication from home, etc are more prevalent, then why not adopt to that? Now the CIOs need to find out technologies which

COVER STORY

NEXT MONTH SPECIAL

AUTOMATION

The next issue is dedicated to SDN & SDN WAN OPPORTUNITY. We would like to take feedback from the CIOs and OEMs and create our judgment on the same.

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QUOTES FROM TOP CIOS The supplement story of the magazine would have relevant quotes from the top CIOs in India.

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Interviews and Case Studies

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ENTERPRISE IT WORLD SEPTEMBER 2020

CONTENTS

FOR THE CIOs. BY THE CIOs.

Publisher: Sanjib Mohapatra Chief Editor: Sanjay Mohapatra

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Editorial~ ~~~~~~~~~~~~~~~~~~~~~~~~~ 04 News~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 06

22 GUEST ARTICLE

SECURITY

28 INDUSTRY STUDY

IVO IVANOV

KUMAR RAMACHANDRAN

PREETHAM UTHAIAH

BYJU JOSEPH

“Is the Internet Sustaining the Growth Trajectories Observed as the COVID-19 Pandemic Hit the World?”

“First Next-Gen SD-WAN Solution Enabling the Secure Cloud-Delivered Branch and Simplified Network Operations”

“Next generation 5G technology changing key businesses”

“Future Generali implements Veeam Availability Suite”

SEPTEMBER 2020 ENTERPRISE IT WORLD

ITWORLD

ROUND UP

HCL Technologies to Acquire DWS Limited B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

HCL Technologies to acquire DWS Limited, a leading Australian IT, business and management consulting group. As the IT industry continues to evolve and the growing demand for digital strategies increases, DWS, with over 700 employees and offices in Melbourne, Sydney, Adelaide, Brisbane, and Canberra, delivers business and technology innovation to large clients across a spectrum of verticals. The DWS Group, with FY20 revenue at A$ 167.9 million, provides a wide range of IT services including Digital Transformation, Application development & support, Program & Project Management and Consulting. The acquisition of DWS will strongly enhance HCL’s contribution to Digital initiatives in Australia and New Zealand while strengthening HCL’s client portfolio across key industries.

ENTERPRISE IT WORLD SEPTEMBER 2020

“We are excited for this expansion of HCL Technologies in Australia and New Zealand and are confident that our combined strengths will further accelerate the digital transformation journeys of our clients and innovations for their end customers,” said Michael Horton, Executive Vice President & Country Manager, Australia & New Zealand, HCL Technologies. “HCL has invested in the region for over 20 years and is committed to enabling digitilisation and growing the local ecosystem. DWS has forged a sterling reputation, powered by highly talented consultants who enable organizations to be at the cutting edge of technology. We look forward to welcoming the DWS team to HCL and creating enhanced global learning and career opportunities for them.”

PC MARKET

By 2023, 65% of the world will have personal data covered under modern privacy regulations. Source: Gartner

ITWORLD // NEWS BRIEF

FireEye Introducing Mandiant Solutions – Augmenting and Automating Security

FireEye announced the formation of Mandiant Solutions. “Over the past 15 years, the crown jewels of Mandiant have historically been our incident response expertise, and the intelligence that comes from it,” said Kevin Mandia, Chief Executive Officer at FireEye. The purpose of the Mandiant Solutions group is to bring new, controls-agnostic offerings to market that are applicable to every security team. This marks the beginning of our multi-step journey to augment and automate global security teams with more of the actionable data from our front lines, regardless of their SIEM or controls.” Mandiant Solutions brings together the best expertise-backed products and solutions

CIO

to empower customers with insights from the front lines. These offerings are designed to enable security defenders, while ensuring that cyber security investments effectively reduce organizational risk. “Every security team is asking the same basic questions. Are they breached? Could they be? And what can they do about it?” said Chris Key, FireEye Executive Vice President of Products for Mandiant Solutions. “We’re reimagining how expertise and intelligence are delivered so organizations can reduce risk and address threats effectively and efficiently, no matter the security technology they employ.”

Portshift, the cybersecurity industry’s leading provider of Kubernetes-native security solutions, announced that the company’s Cloud Workload Protection platform is now available through the Red Hat Marketplace. Red Hat Marketplace is an open cloud exchange for enterprise customers to discover, try, purchase, deploy, and manage certified container-based software across environments—public and private, cloud and on-premises. Through the marketplace, customers can take advantage of responsive support, streamlined billing and contracting, simplified governance, and single-dashboard visibility across clouds. “We are pleased to introduce our awardwinning Cloud Workload Protection platform to DevOps professionals through the Red Hat Marketplace,” said Ran Ilany, CEO and Co-Founder, Portshift. “The Portshift team looks forward to supporting the popular Red Hat OpenShift platform and security initiatives across the entire containerized applications lifecycle.”

EVENTS

23-24 SEPT 2020 Cloud Security Summit hosting by Avast Business virtually

AVAST SECURITY VIRTUAL EVENT

Red Hat Marketplace a One-Stop-Shop to Purchase Container Security Platform

ENTERPRISE IT WORLD SEPTEMBER 2020

24 SEPT 2020

09 OCT 2020

‘EmiratesGBC 2020 UAE Green Building Market Brief’

SME Channels and Veeam webinar on unlocking potential business by the partners

VIRTUAL EVENT

SME CHANNELS VIRTUAL EVENT

NEWS BRIEF // IT WORLD

TeamViewer Launches AI-Supported Predictive Maintenance Solution

S/HE SAID IT

NAVIN GUPTA

MANAGING DIRECTOR OF SOUTH ASIA AND MENA , RIPPLE

“Due to the size of the India market and our rich pool of talent, if given a hospitable regulatory environment, India can become the biggest hub in innovation with mass market adoption of blockchain with cryptocurrency for real use cases – attracting investors and entrepreneurs from home and abroad.”

TeamViewer has expanded its IoT offering and now offers a way to use artificial intelligence in maintenance. Until now, TeamViewer customers in the IoT field have been able to read sensors, set alarms and connect directly to a wide range of devices. Now an intelligent extension in the area of predictive maintenance is being added. This helps to reduce downtimes in particular and thus save costs. In the past, machines were only repaired if they had already failed (Reactive Maintenance). For some time now, machines have been serviced in a fixed cycle, regardless of whether they are defective or not (preventive maintenance). And only recently has

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predictive maintenance been used, mostly on the basis of pure data sets with fixed rules. TeamViewer goes a decisive step further here and offers AI-supported analysis of the resulting data. Machine learning algorithms can thus be used to detect previously unknown patterns and to diagnose impending machine failures at an early stage. The need to detect impending failures is obvious: every hour of unplanned downtime costs an average of US$ 250,000. “The maintenance department is responsible for up to 60 percent of operational expenditure. Our ambition is to reduce this cost item through an AI-based analysis of the device data,” explains Lukas Baur, Vice President IoT at TeamViewer.

“Every company has gone digital overnight because of the pandemic.” A D A M B L I T Z E R , E V P & G M , M A R K E T I N G C LO U D , C O M M E R C E C LO U D , A N D C O M M U N I T Y C LO U D AT S A L E S FO R C E

SECURITY

Avast’s Virtualised 5G Security Solution Enables Operators to protect subscribers’ connected devices at the network level Avast launched Avast Smart Life for 5G, its first smart home security solution for 5G, delivered as a virtualised network function (VNF). Avast Smart Life for 5G enables operators to protect their subscribers’ smart home and all connected devices at the virtual router level, based on Avast’s artificial intelligence (AI) driven threat detection technology. The solution scans traffic and immediately SEPTEMBER 2020 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

Systech Technocraft Partnerss with Neverfail for business continuity solutions

NTT helps Union AMC to Digitally Transform NTT deploys Software Defined DataCentre solution at Union AMC to digitally transform the FSI company. Union AMC would now migrate their core business applications of funds investment to a HCI platform in a high-availability mode. With growing business demands, Union AMC’s current IT infrastructure needed a revamp to ensure that it boosts efficiency, security and be flexible to accommodate future technology enhancements. With this digital infrastructure transformation, Union AMC takes its first step towards a futuristic Hybrid IT Infrastructure adoption roadmap that is expected to optimize operations, minimize security risk, enhance infrastructure agility using automation and virtualization, and business scalability with an infrastructure

EXECUTIVE

that can host new applications and augment capacity on demand. “Embracing digital transformation with hybrid IT environment and a software-defined data center is a matter of survival in a business environment where innovation, disruption and competition are pushing financial institutions to reimagine their business models. NTT Ltd. in India has always played an active, integral role in the digital transformation journey of many organizations across diverse industries. We are focused on understanding our clients’ requirements and in assessing the challenges faced by their businesses, so that we are able to deliver customized and cost-effective solutions that drive optimal outcome,” says Rahul Ambegaoker, Senior Director & Region Head, West, NTT Ltd. in India.

Systech Technocraft Services has signed a partnership agreement with Neverfail for the India and APAC market. Under this partnership, Systech will provide Neverfail’s business continuity solutions through its Indian reseller partners to enterprise customers. Commenting on the partnership, Jitesh T Dave, Director, Systech Technocraft Services said, “We’re excited to announce our partnership with Neverfail, a leading business continuity platform which believes in the power of intelligence everywhere. We, in collaboration with Neverfail, are determined to transform businesses into intelligent enterprises.” Neverfail Continuity Engine (CE) provides total protection for critical business applications, ensuring 24/7 availability, regardless of any threats to uptime. CE prevents application failure by proactively detecting application failure signatures and switching degrading applications to a hot standby server before application failure causes user downtime, stated a release. With its built-in replication, WAN optimisation, continuous availability, disaster recovery, and data protection capabilities, CE provides the most comprehensive protection for your most critical business services, the release added.

MOVEMENT

Marketing Yeteran – Chris Fisher joins TAC Security as CMO.

SUSE Appoints SAP COO – Miltiades as President

JK Technosoft appoints Sanjeev Motwani as EVP, Global Head of Solutions

RSA Security’s Director Channels APJ - Kartik Shahani join Tenable as Country Manager in India

10 ENTERPRISE IT WORLD SEPTEMBER 2020

NEWS BRIEF // IT WORLD

BOOK

SHELF

Attitude Is Everything: Change Your Attitude

GLOBAL UPDATE

95% Business Leaders Consider AI Critical, Yet Only 17% Leverage it Across the Organization Most businesses consider AI to be critical to improve operational efficiency, reduce employee time on manual tasks, and enhance the employee and customer experience. Wipro Limited’s ‘State of Intelligent Enterprises’ report says that while collecting data is critical, the ability to combine this with a host of technologies to leverage insights creates an Intelligent Enterprise. Organizations that fast-track adoption of intelligent processes and technologies stand to gain an immediate competitive advantage over their counterparts. Some of the key findings from the report are: • While 80% of organizations recognize the importance of being intelligent, only 17% would classify their organizations as an Intelligent Enterprise. • 98% of those surveyed believe that being an Intelligent Enterprise yields benefits to organizations. The most important ones being improved customer experience, faster business decisions and increased organizational agility.

• 91% of organizations feel there are data barriers towards being an Intelligent Enterprise, with security, quality and seamless integration being of utmost concern. • 95% of business leaders surveyed see AI as critical to being Intelligent Enterprises, yet, currently, only 17% can leverage AI across the entire organization. • 74% of organizations consider investment in technology as the most likely enabler for an Intelligent Enterprise, however 42% of them think that this must be complemented with efforts to re-skill workforce. Jayant Prabhu, Vice President & Head – Data, Analytics & AI, Wipro Limited said, “Organisations now need new capabilities to navigate the current challenges. The report amplifies the opportunity to gain a first-mover advantage to being Intelligent. The ability to take productive decisions depends on an organization’s ability to generate accurate, fast and actionable intelligence. Successful organisations are those that quickly adapt to the new technology landscape to transform into an Intelligent Enterprise.”

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Sify to Provide Unified Data Protection Service with Commvault

Sify partners with Commvault to lower the service delivery cost up to 30%. This will help the service provider to offer Data Protection as a Service, by adopting Commvault’s ‘Backup &

Recovery’ solution as a unified data protection system for multiple platforms. Sify can now ensure long-term data retention, quick data replication, cross platform backup migration, superior deduplication with a single tool/platform. With Commvault’s in-built interface, Sify’s customers can easily manage cross-platform backup migrations via one console. With the superior deduplication feature, enterprises can compress data and reduce their storage size significantly in data center without any third-party solutions. Commvault also integrates seamlessly with third-party tools like ServiceNow ITSM, giving

customers the ability to generate self-provisioning reports and monitor their backup operations at any time. Kamal Nath, CEO, Sify Technologies, said, “The current situation has triggered the need for secure and agile IT infrastructure for enterprises. Customer Data security is a top priority for us at Sify and with Commvault, we now have a competitive edge to provide data protection across platforms. With this partnership we aim to provide enterprises a one stop solution with end-to-end IT support translating to minimum disruption.” SEPTEMBER 2020 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

SBI India Modernizes its Payment Switching System with ACI Worldwide ACI Worldwide has modernized payments infrastructure for ATM and point-of-sale (POS) at State Bank of India (SBI). ACI collaborated closely with SBI to ensure the solution implementation not only met the bank’s complex switching needs but also could be executed with minimal downtime and business impact. Increased resilience and scalability, delivered through code consolidation and technology upgrades, will enable the processing of higher volumes across a growing number of channels in the future, ultimately benefitting the customers of the bank. In addition to transaction processing, SBI protects payments and mitigates fraud through its use of ACI’s fraud management solution for debit cards, mobile banking, internet banking, pre-paid and UPI payments. “Considering the size and complexity of this upgrade, the migration process has been seamless and has not only minimized risk in the production environment—with minimum downtime required for switchover—but also minimized impact for our customers,” said Dhananjay Tambe, Deputy Managing Director & CIO, State Bank of India.

TeamViewer Integrates with Microsoft Teams New integration introduces remote access and augmented reality support to Microsoft Teams TeamViewer is now available in Microsoft Teams to remote support from within the Microsoft Teams environment. “Remaining productive while working remotely has never been more important,” says Alfredo Patron Executive VP of Business Development at TeamViewer. “Microsoft Teams is used by all types of organizations worldwide for online meetings, collaboration and more. Embedding TeamViewer remote access and AR support will give Microsoft Teams users even more options to collaborate and increase productivity regardless of location.” Once the integration is deployed, Microsoft Teams users can manage device groups they can access, share devices with team members and view their TeamViewer Dashboard as a personal tab, providing a view of all active sessions, connection history and a helpful user guide. To leverage this integration, organizations will need a Microsoft Teams license and a compatible TeamViewer plan. For more information, go to https://www.teamviewer. com/microsoft-teams

CMS Info Systems Now uses IceWarp CMS Info Systems has switched to IceWarp for its Emailing Solution services. IceWarp’s enterprise solution now combines and integrates CMS’ all virtual office processes. Before migrating to IceWarp, the key challenge for CMS was emailing solutions with features across the business processes – specifically on Email Security, documents sharing, communicating with team members on an instant chat window and rest. The company needed to integrate various business processes and optimize their internal practices without inflicting any major impact on business activities. Atul Mulsha, Senior Manager IT Operations, CMS Info Systems Ltd. said “We’ve been searching for an efficient emailing solution to ease & manage our backend

12 ENTERPRISE IT WORLD SEPTEMBER 2020

operations, and thankfully our search ended with IceWarp, which has proven to be an excellent partner & growth facilitator. Its features & assortments matched perfectly with our requirements and the team support has also been impressive.” Pramod Sharda – CEO, IceWarp India & Middle East said, “We at IceWarp provide our customer a complete Emailing solution that would eliminate the costs of paying for disparate tools which would save time and money with our “Pay for what you Use” model. With our incredible team, we analyze the requirements of our customers and offer them the best-in-class tailor-made solutions. Wrapped in enterprise security, compliance, and manageability, we are truly the best fit for CMS.”

DIGEST MCM TELECOM LAUNCHES SECURE SD-WAN AND SASE SERVICES IN MEXICO BASED ON VERSA NETWORKS MCM TELECOM launches SECURE SD-WAN (Software Defined Wide Area Networks) to the national market, with the support of Versa Networks, the leader in Secure SD-WAN and Secure Access Service Edge (SASE) services. This alliance is an introduction of Secure SD-WAN, uniquely combining full-featured SD-WAN, comprehensive integrated security, scalable advanced routing, genuine multi-tenancy, and sophisticated analytics to meet the evolving WAN Edge requirements of Mexican companies. The partnership enables MCM TELECOM to provide to the Mexican market the latest secure, scalable, and reliable enterprise-wide networking innvovations. Users are empowered by taking full advantage of the new information technology structure (Cloud, SaaS, IaaS) models and benefiting from increased multi-cloud application performance and dramatically lower costs (CapEx and OpEx). QLIK EXPANDS STRATEGIC PARTNERSHIP WITH GOOGLE CLOUD Qlik extends its partnership with Google Cloud with a new joint offering focused on enabling customers to increase the value of their SAP data with Google BigQuery. Optimized to support SAP data on Google Cloud and Google BigQuery, and reinforced with Qlik’s new ‘SAP on Google Cloud Expertise’ designation, Google Cloud customers now have an integrated solution they can confidently deploy with Qlik Data Integration to help drive more use and value from all their data. Rapid on-boarding and accelerated streaming of SAP data into Google Cloud Real-time and continuous data replication from SAP applications to BigQuery SAP data replication with minimal overhead on the SAP systems Support for a broad set of SAP application data sources in a single solution Automation of data integration, reducing resource requirements for initial delivery and on-going maintenance “Organizations increasingly need to drive business value from their SAP data, and we’re excited to partner with Qlik to help them do so with Google Cloud,” said Manvinder Singh, Director, Partnerships at Google Cloud. “Customers can leverage this solution from Qlik to accelerate the migration of data from SAP to Google Cloud and BigQuery, and ultimately to drive faster, data-informed decision-making.”

NEWS BRIEF // IT WORLD

MANAGEMENT

MANTRA

“Those who plan do better than those who do not plan, even though they rarely stick to their plan.” Winston Churchill

80% of MSPs Retain Staff Amid COVID-19: Altaro

First Next-Gen SD-WAN Solution Enabling the Secure Cloud-Delivered Branch

Palo Alto Networks Next-Generation SD-WAN takes an entirely new approach, with a solution that has the following characteristics: “With cloud and multi-cloud adoption on the rise, end user applications like videoconferencing and office productivity solutions are increasingly delivered as cloud services. Legacy WAN architectures have severe limitations, especially when organizations migrate to the cloud. First-generation SD-WAN falls significantly short in changing the economics of branch WAN infrastructure and services,” said Kumar Ramachandran, senior vice president of product manage-

ment for firewall as a platform at Palo Alto Networks. “Enterprises are now demanding an autonomous SD-WAN solution that eliminates the need for manual operational tasks. Enterprises also need a cloud-delivered model for security and other branch services to gain cloud-scale economics. CloudGenix SD-WAN is the industry’s first next-generation SD-WAN solution that is app-defined, autonomous and cloud-delivered. With powerful ML-based capabilities, we deliver dramatic reductions in “day two” operational costs. A customer recently told us they reduced their WAN costs by 82%.”

Managed Service Providers (MSPs) have resisted business pressures to lay off staff despite declining revenues and economic uncertainty during the COVID pandemic. Eight out of 10 MSPs said they did not lay off staff and those that did expect to rehire within six months, according to an Altaro survey. “MSPs continue to show amazing resilience in the face of economic pressures and uncertainty. The demand for IT services continues to grow, especially for backup, and MSPs are making the most of these new opportunities. Challenges remain and their concerns are very real, however, their ability to adapt means the future looks good,” said Stephen Chetcuti Bonavita, CCO, Altaro.

Portshift Announces Security for AWS Fargate Running EKS Portshift, a leader in Kubernetes-native solutions, extends serverless container security support for AWS Fargate. Building upon the company’s technology partner ecosystem, the Portshift Platform now provides runtime protection for Fargate instances running on AWS EKS. AWS Fargate allocates the right amount of compute for containers, eliminating the need to choose instances and scale cluster capacity in Amazon Elastic Kubernetes Service (EKS). The Fargate serverless solution makes it easy for DevOps professionals to focus on building applications by removing the need to provision and manage servers. The Portshift security solution helps to prevent the deployment of unknown or vulnerable images by detecting, alerting and blocking malicious or

non-authenticated containers. With seamless integration capabilities, Portshift natively protects Fargate instances without any insertion of code or code instrumentation by leveraging an agentless approach. The platform validates Fargate images early in the CI and CD pipeline and enforces runtime security on Fargate EKS to prevent unauthorized or misconfigured containers from running. “When using AWS Fargate and Portshift together for secure serverless architecture the combined solution provides seamless runtime security for any container use case,” said Zohar Kaufman, VP R&D and Co-founder, Portshift. “Portshift provides extended security layers for Fargate instances allowing users to benefit from a seamless and frictionless deployment.” SEPTEMBER 2020 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

Future Generali implements Veeam Availability Suite

SUSE APJ Triples Business Projection SUSE is set to triple its business across the region of APJ in next three years. This is following the company’s positive performance in 1H FY2020 which saw an increase of 22 percent in annual contract value (ACV) bookings as compared to the first half of the previous fiscal year. SUSE’s cloud business also saw massive gains of 75 percent in 1H FY2020. To support this success and reach the next phase of growth, SUSE has appointed Phillip Miltiades as president for APJ. Based in Sydney, Miltiades is responsible for leading and transforming the SUSE organization with laser focus on driving customer and partner business outcomes and success.

“Miltiades’ appointment will extend our capabilities to serve the evolving needs of customers looking to simplify their IT infrastructure, modernize applications and accelerate their business through digital transformation,” said Paul Devlin, Chief Customer Officer at SUSE. “This is a wonderful time for me to join SUSE, and I couldn’t be more thrilled,” Miltiades said. SUSE customers in the region include Air India, JK Tyre & Industries, Mahindra, Bank of Tokyo-Mitsubishi, Tokyo Institute of Technology, New South Wales Fire Brigades and Swinburne University of Technology.

Future Generali India Life Insurance Company Limited (FGILI) has implemented Veeam Availability Suite and Veeam Backup for Nutanix AHV to simplify their hybrid cloud data management on Nutanix and Microsoft Azure platforms. Veeam helped FGILI protect against data loss with 100% backup success rate, and 99% recovery success rates as compared to 70% when using previous solutions. Additionally, Veeam’s robust and fast backups, improved productivity by shortening recovery time from 48 to 24 hours. “We are in the insurance business and we cannot afford to lose data. FGILI follows a very stringent Service Level Agreement (SLA) of 99.95%,” said Byju Joseph, Chief Technology Officer, Future Generali India Life Insurance Company Limited. “Especially in a Nutanix environment, a built-in advanced replication and an instant VM and file recovery system are important functions that ensure zero downtime. Now that we are intelligently managing our data, we can focus on harnessing its value to drive our business forward.”

Druva Delivers Industry’s First SaaS-Based Data Protection for Kubernetes Druva announced beta support for Kubernetes workloads which delivers complete application protection that is accessible by all teams, including the central IT team and DevOps. Offered through Druva Cloud Platform, users can quickly recover, migrate, or clone Kubernetes workloads, alongside existing data center, and cloud workloads from a unified interface. Combining the simplicity and savings of a cloud-native architecture, companies can now unify data protection for emerging applications, traditional workloads, and hybrid environments.

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“Businesses are expanding their use of containers and Kubernetes to stateful applications, but existing protection tools are siloed and do not meet enterprise protection requirements,” said Stephen Manley, Chief Technologist, Druva. “With Kubernetes usage on the rise, too many production workloads lack adequate data protection. Now, central teams can securely and seamlessly incorporate Kubernetes protection into their existing policies, while enabling application owners to recover, migrate, and clone applications when necessary.”

FORTINET // SECURITY

FORTINET NSE TO BRIDGE KNOWLEDGE GAP ON CYBERSECURITY

RAJESH MAURYA, REGIONAL VICE PRESIDENT, INDIA & SAARC AT FORTINET

More than 20 new academic institutions and nonprofits worldwide have recently joined Fortinet’s Security Academy Program to provide students, veterans and veteran families with advanced cybersecurity training and certifications. The expansion builds on the program’s momentum, which is available in more than 80 countries and is comprised of over 300 Authorized Security Academies.

Closing the Skills Gap through Global Collaborations and NSE Training Institute One-way Fortinet is creating new opportunities in the digital economy is through global collaborations across sectors. Through its involvement as a founding member of the World Economic Forum’s (WEF) Centre for Cybersecurity and the Cyber Threat Alliance, Fortinet partners with global leaders, like Salesforce – the global leader in Customer Relationship Management (CRM), to further innovate and develop impactful global solutions for challenges such as the talent shortage. The Fortinet Network Security Expert (NSE) Training Institute was established in 2015 to

advance Fortinet’s Corporate Social Responsibility (CSR) initiatives to close the cybersecurity skills gap and make it easier for anyone to start a career in cybersecurity regardless of their previous access to education, background or life experiences. The NSE Training Institute is made up of the Security Academy Program, Certification Program and Veterans Program. Fortinet continues to grow the NSE Training Institute’s programs with recent milestones including: l The NSE Certification Program has issued more than 450,000 certifications worldwide, with more than 200,000 of certifications achieved in 2020. l In April 2020, Fortinet opened its entire catalogue of NSE self-paced security training courses, including pre-recorded labs, free of charge to the general public. The courses cover a range of topics – such as cloud security and secure SD-WAN – and total more than 350 hours of free training. l Fortinet was recognized by Military Times in its “Best for Vets: Employers” rankings for 2020 through the Veterans Program work. The Veterans Program connects military veterans and their spouses with potential employers. Continued Learning Through the Security Academy Program The Security Academy Program focuses on creating a diverse, equitable and inclusive pipeline of security professionals. The program does this by partnering with academic institutions and nonprofits worldwide. Through the Security Academy Program, institutions around the world have incorporated Fortinet’s NSE training and certification content into their students’ curriculum. Military veteran-focused nonprofits joining the Security Academy Program provide their constituents with access to Fortinet’s NSE training and certifications, while the Veterans Program helps Veterans transfer relevant experiences to a career in cybersecurity. Below are testimonials from academic institutions and nonprofits focused on serving veterans and their families that have recently joined the Security Academy Program. Rajesh Maurya, Regional Vice President, India & SAARC at Fortinet, “The cyber skills gap affects organizations worldwide and ultimately impacts the digital economy. This is why Fortinet heavily invests in training and education through our Corporate Social Responsibility efforts, including our NSE Training Institute programs. Through these programs we aim to create more cybersecurity career pathways and a diverse pipeline of security professionals.”

SEPTEMBER 2020 ENTERPRISE IT WORLD

INTERVIEW // CANON

BY SANJAY@ACCENTINFOMEDIA.COM

How is Canon moving forward with its operations in India during the global era of social distancing? During these testing times, when the ongoing pandemic has brought the world to a standstill, we at Canon, are closely monitoring the situation and strategizing our way forward. Safety of our employees, customers as well as our partners is of paramount importance to us while we are also focusing on providing seamless workflow solutions for businesses across industries. We are constantly connected with our consumers and partners, building on the trust that they have in the brand. We have been extending service support to our customers in the essential services sectors including personal visits wherever required while complying with all the safety guidelines and regulations. Besides this, telephonic and video support is being provided by our service team so that customers can replace the toner in their machines and business is not hampered. Additionally, to help our partners and customers adjust with the new normal, we have been consistently organizing informative webinars for them on relevant business topics such as Document Management Systems and their usefulness in different sectors. We have also been scheduling training sessions for our partners and their sales team to equip them with the necessary skills in line with the changing market trends. With the unlock guidelines in place and businesses resuming, we are optimistic about the coming quarter. How does the new ‘away from office’ work environment turn into an opportunity for Canon’s office automation solutions in India? With the outbreak of COVID-19 continuing to cause uncertainty and remote working intensifying across industries, adoption of digital or online communication, cloud storage and collaboration services have emerged as an essential technology needs. With an increased focus towards resource optimization and automation, businesses are pushing for operational efficiency, cost reduction, improved turnaround time and serviceability. The new normal of WFH or remote working culture has revealed the importance of digitization, streamlined workflows and the need for documents to be accessible whenever required. Thus, we foresee a positive demand for office automation solutions in the coming times, where data accessibility and security will be key aspects to be considered. Technology infrastructure plays a pivotal role for organizations to adapt to the new work

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B H A S K H A R

Senior Vice President, Business Imaging Solutions (BIS), Canon India

environment and Canon’s business solutions are well equipped to help them in achieving the desired objectives effectively. We have been constantly working towards changing the technology landscape by simplifying workflows within organization, through our confluence of both hardware and software solutions. Moreover, staying true to our motto of ‘Business Can Be Simple’ and recognizing the dynamic shifts in the business environment, we are helping our customers with our state-of-art cloud infrastructure on a leading cloud provider platform, Therefore™ Online to secure and manage information. Recognizing the cloud adoption as an integral element for business transformation in these changing times, Therefore™ Online

efficiently allows to capture, secure, manage, access, analyse and automate information on the web or on the go. How will the new anti-touch way of business dealings hit the printer market in the long run? Consumers have for sure become increasingly aware and conscious about their everyday business dealings and the way they interact with technology and devices. In such a situation, our range of multifunctional devices provide an edge, as they need a little to no touch to address an array of print, scan or copy related work. These self-operational and versatile MFDs can be accessible with just the scan of an access card,

CANON // INTERVIEW

THEREFORE™ ONLINE EFFICIENTLY ALLOWS TO AUTOMATE INFORMATION ON THE WEB OR ON THE GO Life has turned upside down so also the business. OEMs are innovating to sustain their business and thrive. Enterprise IT World had a discussion with K Bhaskhar, Senior Vice President, Business Imaging Solutions (BIS), Canon India to understand Canon’s strategy. which addresses all user concerns related to safety and security. As the market leader in the laser MFD segment, Canon has the No. 1 market share for H1 2020 in the overall laser MFD segment as well as in the colour and mono segment (Source: IDC Worldwide Quarterly Hardcopy Peripherals Tracker, 2020 Q2). We have consistently been bringing new technological advancements in the devices which focus on complete security, easy usability and cost management for organizations. Our latest range of multi-function devices come with protection against malware, offer users

the advantage of printing and scanning directly from the cloud and are AI-powered to help with predictive maintenance of the machine. Your flagship product Therefore Online has been used by Uber. Please elaborate on its potential in the future? Therefore™ Online is a cloud-based smart way of storing, managing and processing information management. Uber India, a multi-pronged organisation, saw a high volume of paperwork and a large amount of sensitive information being

stored at the vendors’ repository. They realised the importance of getting a solution that could organise all their crucial data and information. Hence, we advised Uber India to implement Therefore™ Online to securely store, manage and process all types of business information. With user-friendly features, convenient accessibility, and a handy drag-and-drop functionality, Therefore™ Online made information organization and retrieval easier. Equipped with Optical Character Recognition (OCR), the solution helped the organization to locate reports quickly with just a simple keyword search. Using Therefore™ Online with a fleet of imageRUNNER ADVANCE multifunction devices, they streamlined their information management processes using a single, secure platform. Documents could be accessed in real-time and on-the-go. Shorter time spent on retrieving files has increased productivity significantly for Uber India, allowing the company to focus on more productive tasks. The implementation of Canon’s hardware and software solutions have also helped Uber India minimize operational costs. Apart from Uber, we have been seeing good response from companies, who are using Therefore™ across their different departments like human resources, manufacturing, customer services, logistics, finance etc. We are confident that we will see an increased uptake for the solution, especially in the wake of emergence of new digitised workspace culture. How do you see your strategy changing once we return to normal life? Once we return to our normal lives, we will see an upsurge in the office automation segment in India, as this lockdown has given insights on the importance of digitization and the need of accessible document from anytime and anywhere. Post the lockdown, the strategy would be to encourage our partners and customers to invest in document management solutions – that are secure, online and let user access data from anywhere. Moreover, in India, SME’s have a huge growth potential. Hence, it will be our continued focus to improve our value chain offerings for them, emerging as the market differentiators. With an objective of getting closer to our customers and increasing awareness for our office automation portfolio, we will be focusing on bringing more conceptualized Business Imaging Solution Lounges, which allow customers to experience the produce before making informed and enriched purchase decisions. Presently, we have 15 BIS Lounges across the country.

SEPTEMBER 2020 ENTERPRISE IT WORLD

CASE STUDY // STT GDC INDIA

BY SANJAY@ACCENTINFOMEDIA.COM

STT GDC INDIA AIDS CITY UNION BANK TO PURSUE BUSINESS EXCELLENCE City Union Bank (CUB) Ltd is one of the leading scheduled commercial banks in the private sector with a significant presence in urban, semi-urban and rural centres in South India. The bank’s segments include Treasury, Corporate Banking, Retail Banking and other banking operations. CUB offers Personal Banking, Corporate Banking and Non-Resident Indian (NRI) Banking Services. Its online banking services include utility bill payments, mobile banking, online shopping, railway ticket booking, etc. The bank offers a plethora of digital services like CUB Mobile Banking-mBank Plus, Mobile Passbook (mPassbook), Immediate Payment Service (IMPS) for funds transfer across the banks and digital signature authentication for corporates as 18 ENTERPRISE IT WORLD SEPTEMBER 2020

second-factor authentication. The bank operates Automated Teller Machines (ATMs) and Bills Recycler Machines (BRMs) in approximately 1,800 locations, including over 760 off-site ATMs. It has installed check acceptor KIOSKs and self passbook printing KIOSKs. It offers CUB mobile wallet, which is a mobilebased software application and caters to customer utility services through mobile phone. CUB’s technological leadership can be gauged from the fact that it was India’s first bank to introduce on-site humanoid (robot) in November 2016. Dubbed as Lakshmi, the robot is designed to assist customers with banking operation queries.

Customer Challenge CUB is one of the oldest private banks in Southern India. It started its operations in 1904. With a bulk of its business based in Tamil Nadu, as more than two-thirds of its branches are in the state; the bank’s performance is also intricately linked with the macroeconomic conditions. Over the years, the bank has seen numerous business cycles, yet it has managed to grow consistently due to its well-managed business model. One of the reasons for this consistent growth has been CUB’s relentless pursuit of business productivity. With a bulk of its clientele comprising micro, small and medium enterprises; the bank realised that every rupee saved was equivalent to every rupee earned. This business philosophy

STT GDC INDIA // CASE STUDY

SANKARAN G

DEPUTY GENERAL MANAGER, CUB

“The partnership with STT GDC India has enabled us to focus more on the business side nand not worry about the technological aspects. We are now able to

scale up according to the business needs, and not have to bother about tech challenges.”

India has enabled us to focus more on the business side and not worry about the technological aspects. We are now able to scale up according to the business needs, and not have to bother about tech challenges.”

was applied to all of its banking operations, including the deployment of technology. As part of its diversification strategy, CUB has introduced a plethora of products and services for the benefits of its customers. It has partnered with numerous companies like LIC and Qatar-headquartered Doha Bank QSC, to provide various facilities like insurance products and e-remittances. To cater to this bouquet of services, CUB required avant-garde technological solutions that were not only scalable but also easy to deploy. Not to forget, it had to be economical as well. To resolve this business challenge, CUB decided to opt for outsourcing strategically and decided to decentralise for business excellence. It worked with different partners for network maintenance and hosting of its data centres. Over the years, as the banking operations grew, so did the spread of its outsourcing map. With multiple data centres in different cities, CUB was looking for a single service provider that could provide multiple-city presence as well as robust infrastructure. The bank wished to consolidate its function with one resilient vendor for ease of use and cost validation.

STT GDC India Solution In 2013, CUB decided to consolidate its technology operations with STT GDC India. The bank used state- of-the-art STT GDC India data centres in Chennai and Bengaluru to access reliable and secure infrastructure to host critical applications. STT GDC India provides infrastructure provisioning along with necessary power and cooling to run the data centre, helping CUB to focus on its core business, namely banking operations. As STT GDC India is carrier-neutral, CUB can access the services through multiple network providers, thereby bringing in business resilience. The success of this partnership can be gauged from the fact that CUB has migrated its entire workload on STT GDC India servers. Not only that, even its DR sites are located in the STT GDC India data centre in Bengaluru. Given the sensitivity of the banking sector, the data centres are completely in consonance with RBI guidelines, adhering to the conditions that have been set by the banking ombudsman. According to Sankaran G, Deputy General Manager, CUB, “The partnership with STT GDC

Customer Benefits Thanks to its sharp focus on business and productivity, CUB has been able to grow consistently even when some of its peers have failed and shut down. CUB is now looking to diversify geographically. Since 1995, CUB has started expanding beyond South India. It has opened branches in different parts of India like Mumbai, New Delhi and Punjab. “STT GDC India’s geographic spread helps us to diversify and grow our business. The world- class infrastructure aids us in business growth,” stated Sankaran G, Deputy General Manager, CUB. In addition, CUB has drawn the following benefits: n STT GDC India enables CUB to run its services and reach new markets with continuous data backup. n Better focus on managing operational complexities and innovation instead of spending time in mundane tasks, such as setting up a data centre, recruiting, managing and DR. n Meeting stringent compliance regulations of banking sectors in terms of technology usage. n Ability to work with multiple software partners like Wipro and TCS, with the hardware, based in STT GDC India. SEPTEMBER 2020 ENTERPRISE IT WORLD

CASE STUDY // COVID-19 PANDEMIC

BY SANJAY@ACCENTINFOMEDIA.COM

IS THE INTERNET SUSTAINING THE GROWTH TRAJECTORIES OBSERVED AS THE COVID-19 PANDEMIC HIT THE WORLD? With the COVID-19 pandemic hitting the sixth month of global disruption, many companies readily shared data, statistics and observational insights on how the pandemic has impacted the global data infrastructure. While an increased demand for core Internet infrastructure was quickly observed, Microsoft’s CEO Satya Nadella remarked in April of 2020: “we have seen two years’ worth of digital transformation in two months.” In May of 2020, Dropbox was quoted saying: “Another challenge for Dropbox has been the shift of Internet traffic from being highly concentrated in big hubs to a more distributed pattern. Instead of having a lot of traffic coming from a thousand accounts in a university, for example, Dropbox is now seeing all those accounts access its platform from many different places, through many different networks.” To address this, Dzmitry Markovich, Senior Director of Engineering at Dropbox, 20 ENTERPRISE IT WORLD SEPTEMBER 2020

and his team have been analyzing its last-mile connectivity strategy and actively looking for more last-mile ISPs to peer with. Dropbox already peers “heavily”, but it’s now indispensable to invest in even more peering relationships. As the COVID-19 pandemic continues to affect many industries – including the restaurant, airline, and hospitality sectors to name a few – the Internet continues to be a beacon of hope, maintaining human interactions, education and serving as a business continuity solution. Without today’s Internet and interconnection ecosystems, the emotional and physical strain on people would have been even more devastating. At the onset of the pandemic it became clear, how important and crucial the role of the Internet is: as a formidable and reliable connectivity enabler to at-home workers who video conferenced daily, to families who streamed movies and played games online, as well as to students who

engaged with e-learning tools. Six months in, what trends continue to stick? What demand continues to rise? Has the surging growth of the Internet leveled off? DE-CIX, one of the world’s leading operators of interconnection platforms, is observing continued growth and demand with increased connectivity requests to its globally operated Internet Exchanges. The immediate surge in upgrade requests has subsided a bit, indicating a leveling off and quick response taken by core internet players to immediately add capacity in anticipation of user demand. In April 2020, the need for more bandwidth throughout the world with core networks and edge locations gobbling data feverishly was highlighted as the Internet helped communities stay connected, educated, productive and informed – and working. While this still remains the case, in some ‘edge’ locations, even more so than before, as Internet use surge

COVID-19 PANDEMIC // CASE STUDY

IVO IVANOV

CEO, DE-CIX INTERNATIONAL

continued, the digital divide has been more rampant than ever. Has Internet Growth Continued to Accelerate? Decline? Or Level Off? Prior to COVID-19, standard Internet growth of 10-50% was observed across DE-CIX platforms on an annual basis. However, at the start of this pandemic, DE-CIX observed this level of traffic growth (between 10-50% increases) in a matter of days.

The apparent incremental capacity immediately added at the onset of the pandemic remains to be the foundation supporting and enabling ongoing growth by network providers. Companies that seemingly had excess capacity are now revisiting their projections, adding incremental capacity to support the ongoing usage demand to ensure a reliable and always on experience for end-users. To help provide more networks access to a proven interconnection platform, internet exchanges are establishing new interconnection locations across

the globe. With the observations and quick reactions internet exchanges remain more committed than ever before so as to enhance interconnection options, enable access to the world’s open and neutral interconnection ecosystem and, enable companies a quick and reliable access to other networks, content, applications and cloud solutions.

SEPTEMBER 2020 ENTERPRISE IT WORLD

GUEST COLUMN // NETWORK OPERATIONS

KUMAR RAMACHANDRAN

BY SANJAY@ACCENTINFOMEDIA.COM

SENIOR VICE PRESIDENT OF PRODUCT MANAGEMENT FOR FIREWALL AS A PLATFORM AT PALO ALTO NETWORKS

Palo Alto Networks Next-Generation SD-WAN takes an entirely new approach, with a solution that has the following characteristics: l App Defined – Providing application layer visibility enabling network teams to create app-based policies and deliver SLAs for all apps, improving the end-user experience. l Autonomous – Automated operations and problem avoidance using machine learning and data science, eliminating up to 99% of WAN and application access trouble tickets. l Cloud-delivered – Enabling all branch services to be delivered from the cloud, including networking and security, simplifying WAN management and enabling branches to be rolled out in minutes instead of months. Palo Alto Network’s approach to Next-Generation SD-WAN can help organizations deliver a return on investment (ROI) of 243%, according to Forrester Consulting* Today, Palo Alto Networks is introducing a number of new additions to it’s Next-Generation SD-WAN solution: l Machine learning-based capabilities to further simplify network operations l A small form factor SD-WAN appliance designed for retail and small offices/home offices (SOHO) l A high-performance SD-WAN appliance suited for large campus locations l Seamless integration of Prisma™ Access cloud-delivered security “With cloud and multi-cloud adoption on the rise, end user applications like videoconferencing and office productivity solutions are increasingly delivered as cloud services. Legacy WAN architectures have severe limitations, especially when organizations migrate to the cloud. First-generation SD-WAN falls significantly short in changing the economics of branch WAN infrastructure and services,” said Kumar Ramachandran, senior vice president of product management for firewall as a platform at Palo Alto Networks. “Enterprises are now demanding

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an autonomous SD-WAN solution that eliminates the need for manual operational tasks. Enterprises also need a cloud-delivered model for security and other branch services to gain cloud-scale economics. CloudGenix SD-WAN is the industry’s first next-generation SD-WAN solution that is app-defined, autonomous and cloud-delivered. With powerful ML-based capabilities, we deliver dramatic reductions in “day two” operational costs. A customer recently told us they reduced their WAN costs by 82%.” Machine Learning and Analytics Palo Alto Networks has added machine learning (ML) and analytics features to CloudGenix SD-WAN to simplify network operations and

improve capacity planning. For instance, the system automatically identifies common root cause events when there are multiple event alarms. This dramatically reduces the time to problem resolution and increases the availability of applications. Where possible, the system automates problem resolution as well, freeing up operators to focus on higher value activities. New analytics features make capacity planning simpler by allowing operators to easily understand what WAN connections they are using, when they are using them, and what applications are driving that use. Palo Alto Networks plans to expand the use of ML to other use cases in the future. ION 1000

NETWORK OPERATIONS // GUEST COLUMN

FIRST NEXT-GEN SD-WAN SOLUTION ENABLING THE SECURE CLOUD-DELIVERED BRANCH AND SIMPLIFIED NETWORK OPERATIONS The CloudGenix ION 1000 is a powerful small form factor SD-WAN appliance designed for retail and SOHO use cases. The ION 1000 is fanless, small and quiet enough to be placed in a work environment when no equipment room is available. As organizations re-architect their teleworking approaches to support remote workforces post-pandemic, the ION 1000 enables performance controls, availability and security for the home office that is consistent with enterprise policies. ION 9000 The CloudGenix ION 9000 is the largest and most high-performance CloudGenix SD-WAN appliance to date, delivering twice the performance of the current flagship device. It is ideal for large branches and campus locations, supporting multi-gigabit throughput and a “fail to wire” high availability capability designed to mitigate the effects of physical WAN outages. Prisma Access Security Integration CloudGenix SD-WAN seamlessly integrates with Prisma Access, the industry’s most comprehensive secure access service edge (SASE) platform. With the integration of CloudGenix SD-WAN and

Prisma Access, customers can secure intra- and inter-branch traffic as well as traffic from the branch to any applications hosted in public or private clouds. Customers can take advantage of the integration without the need to upgrade branch appliance hardware or software through the unique CloudGenix CloudBlades platform. CloudBlades enable the integration of cloud services, such as Prisma Access, using a cloudhosted API architecture that eliminates the need for additional branch hardware or software in the branch. Palo Alto Networks commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to assess the financial impact that CloudGenix SD-WAN deployment can have on an organization. Forrester found that the CloudGenix SD-WAN investment represents a 243% ROI over a three-year period. “Organizations are looking to the next generation of SD-WAN solutions to help them with digital and network transformation, which includes a cloud-delivered model of branch IT services delivery to add agility and flexibility,” said Rohit Mehra, vice president of network infrastructure at IDC. “Palo Alto Networks SD-WAN approach enables the delivery of security, UCaaS, visibility

and monitoring as cloud-services, reducing operational costs. The use of network analytics and AI/ML to provide autonomous capabilities is another area where enterprises are looking to make enhancements so they can minimize manual troubleshooting and remediation.” “As the most respected retailers in the automotive industry for nearly 25 years, the customer experience in our stores is paramount to our business. AutoNation was facing network performance and reliability challenges as well as high opex costs for our legacy wide area network. We evaluated multiple SD-WAN products and it became clear to us that CloudGenix represented a best-of-breed solution in the next generation SD-WAN space. Our experience with Palo Alto Networks has been outstanding – the store closes under the legacy network architecture one night, and opens the next morning as a CloudGenix SD-WAN location – with zero downtime. We can deliver a rich set of services from the cloud with no additional on-site support using CloudGenix ION appliances. The machine learning-based analytics along with outstanding layer 7 visibility for troubleshooting have substantially reduced our opex costs,” said Adam Rasner, vice president of technology operations at AutoNation.

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SECURITY // 5G TECHNOLOGY

PREETHAM UTHAIAH, EVP – MARKETING AND STRATEGY, SAANKHYA LABS

NEXT GENERATION 5G TECHNOLOGY CHANGING KEY BUSINESSES The ongoing situation due to the COVID-19 pandemic has led to an increased focus on automation to drive business continuity and revive the Indian economy. Furthermore, fueled by the 24 ENTERPRISE IT WORLD SEPTEMBER 2020

ban on Chinese products and apps, this has acted as a catalyst for India to look towards developing a high-tech ecosystem indigenously. Keeping technology at the center of all operations, 5G,

which is poised as the next-big thing in enabling digital communications, will be central to this transformation, and provide sectors the zest to augment their business operations.

5G TECHNOLOGY // SECURITY

Real Estate The real estate sector, which has for long been known for its offline operations, is set to transform itself with the advent of 5G technology. In its new avatar, virtual property tours using AR/ VR technologies, as well as 3D printed models of homes will be a reality in aiding digital marketing and sale of properties. Powered by stable and fast networks with lower latency, 5G will also ensure the smooth functioning of various stages of the design process to include 3D architectural visualization and collaborative meetings with various stakeholders.

Farming In this emerging technological world, scientific farming techniques are being used to boost productivity in farms. These include use of Agri-IoT sensors for soil monitoring, water management, smart irrigation, crop health monitoring, dronebased farm management etc. Deployment of 5G networks will provide added benefit to manage these drones and get real time data from the sensors by effectively using the 5G networks.

Healthcare The healthcare industry will immensely benefit from 5G networks. With increasing use of online consultations and tele-medicine, a reliable and faster connection is critical to effectively deliver remote healthcare services. The low latency and faster speeds which are a main feature of 5G will help in time critical telemedicine applications such as remote surgery and remote patient monitoring etc. Hospitals also transmit large amounts of patient data including large files like CT Scans and MRIs. Some hospitals like King’s College Hospital, UK; Sinchuan University Hospital, China and Samsung Medical Centre, South Korea are installing private Enterprise 5G solutions to support their IT networks.

Automotive 5G brings with it unprecedented speed and connectivity to make autonomous, or self-driving cars a reality. An autonomous car is expected to produce up to 25 GB data per hour. Current networks will not be able to handle such large volumes of real-time data. 5G networks will allow faster-than-ever communication and real-time data processing between vehicles, networks, infrastructure and even pedestrians.

Industrial The manufacturing or industrial sector is becoming more and more autonomous. High speed connectivity is needed to monitor and direct robots working on the factory floor. Additionally, many factories are becoming more “smart” with IoT sensors being installed across the factory, sharing real-time updates to a central server. 5G technologies can provide network characteristics that are vital for the manufacturing industry. This technology will allow for increased flexibility, lower costs, and smaller lead times for layout changes and alterations at the manufacturing units, factory floor production reconfiguration etc. Large organizations like Worchester Bosch, Siemens, Ford Motors etc. are deploying enterprise 5G networks to streamline their operations. 5G is poised to aid manufacturing/ production operations, helping them become more efficient, while also refining security and reducing maintenance and operating costs. 5G technology is an upcoming revolution, which promises to bring advantages in every aspect of human lives, right from manufacturing to real estate and from products and services to experiences! SEPTEMBER 2020 ENTERPRISE IT WORLD 25

SECURITY // COVID-19: ALTARO

80% OF MSPS RETAIN STAFF DESPITE DECREASING REVENUES DUE TO COVID-19: ALTARO STEPHEN CHETCUTI BONAVITA,

performance. Although one-third of MSPs said they faced losses of up to 50% in the first half of 2020, 21% reported revenues increase of up to 25%, while 21% saw no change in revenues. Despite a tough start to the first half of the year, not all is doom and gloom. More than two-thirds expect a better showing in the coming months compared to pre-COVID levels. Nearly 40% of MSPs stated that in terms of revenue in the coming six months, business performance was expected to stay the same, while 28% expected performance to improve by up to 40%. Of those MSPs who expected business performance to decline (27%), 6 out of 10 said they expected the drop to be between 21-40%. “MSPs continue to show amazing resilience in the face of economic pressures and uncertainty. The demand for IT services continues to grow, especially for backup, and MSPs are making the most of these new opportunities. Challenges remain and their concerns are very real, however, their ability to adapt means the future looks good,” said Stephen Chetcuti Bonavita, CCO, Altaro. 75% see remote working as best revenue-generator The surge in requests for IT services by businesses worldwide has created new business opportunities that may help offset some of the losses incurred in H1 2020. As work-from-home becomes the norm for many companies, contributing to an increase in Cloud and IT services, a window of opportunity opened up for MSPs. They responded by expanding their services and product offerings to meet this increased demand. More than 75% said remote working is the best revenue-generating opportunity, followed by Cloud computing (61%) and security as a service (38%). However, the new revenue generating opportunities alone are not enough.

CCO, ALTARO

to rehire within six months, according to an Altaro survey. Altaro Software, developer of robust backup solutions to address the core data protection needs of businesses and organisations worldwide, conducted the survey to gauge the impact of COVID-19 on managed service providers (MSPs) and their response to the pandemic. The findings reveal an MSP industry that continues to evolve and adapt while identifying opportunities to boost revenue and business

66% plan to expand product offering / services The majority of MSPs who said they have a post-COVID recovery plan intend to expand their product offering or services (66%), improve their services (56%) or expand their marketing segment (48%). Nearly one-third of MSPs do not know when they will return to a pre-COVID level of operation, though 29% are confident they will do so by the end of the year. In addition to the unknown economic landscape, lack of business, cybersecurity threats, time management, hiring and changing technologies are the top issues that are of concern to MSPs.

FINTECH // GUEST COLUMN

BY SANJAY@ACCENTINFOMEDIA.COM

HOW FINTECH IS TRANSF ORMING AND ITS FUTURE IN INDIA

PRAVEEN AGRAWAL,

Co-head of India, OakNorth

India’s size, demographics and large unbanked population make it an incredibly attractive market for both domestic and international fintechs. The fintech

landscape in India has been expanding with businesses cropping up in the fields of payment applications and insurance, to personal finance management and alternative lending. This rapid growth of the industry needs to be supported by its main stakeholders –are governments and regulators, financial institutions, incubators and accelerators, and of course, the consumers. While the Government provides a number of stimulus measures to overcome the challenges being presented by COVID-19, and large corporations struggle to create and retain jobs in the wake of the ongoing pandemic, it is the start-up ecosystem that has emerged as a ray of hope to fulfil the employment aspirations of the country. In today’s technology age, it is evident that most of the innovation will be seen from start-ups rather than larger established companies. That being said, over the last month, we have seen some interesting innovations from some of the largest and most established tech companies in the world. We saw Amazon doubling down in India – with 100m registered customers, this market is increasingly becoming a strategic hub for Amazon. In an effort to increase its Prime subscriptions and put more users behind the paywall, Amazon has added auto-insurance and gold investment products to its subscription service. It has partnered with Acko General Insurance, one of the country’s digital insurance start-ups, to offer the auto-insurance products on both its app and website. Meanwhile, Indian payments firm, Paytm, announced that it will begin offering stock trading via its Paytm Money Stocks app. As Paytm said in its own words “With only 2 million direct equity

investors in India at present, this segment holds immense growth potential.” If we look at similar apps around the world, Robinhood is valued at over $11bn with c.15 million customers, while Revolut is valued at over $5bn with c.10 million customers. So, this could prove to be a very lucrative proposition for Paytm, which already boasts c.350m users across India. Singaporean fintech firm Atlantis has entered the Indian market with Neo-Bank, an Indian app-based banking platform targeting millennials. The app offers a range of financial management and investing tools, a savings account and bank card. Neo-Bank has a waitlist of 5k users and expects to onboard 3k registrants within its first three months. From our perspective as a scaling fintech, India has always been a key market for talent. Not only is one of our founders, Rishi Khosla, British Indian, but it was also a central market for his and his business partner’s (Joel Perlman) first venture – Copal. OakNorth’s Gurugram office opened in 2015 with just four employees – of which I was one. Today, the team is made up of more than 350 people. Meanwhile, the Bengaluru office, which opened in 2018 with just three employees, is today made up of more than 150 people. With over 500 team members out of a global workforce of circa 950, India is by far OakNorth’s largest market in terms of headcount. Throughout this year, we have continued to grow our tech team and capabilities despite the unprecedented economic and working environment, and it will continue to be a market for fintechs like OakNorth to be born and thrive.

SEPTEMBER 2020 ENTERPRISE IT WORLD 27

BY SANJAY@ACCENTINFOMEDIA.COM

INDUSTRY STUDY

28 ENTERPRISE IT WORLD SEPTEMBER 2020

INDUSTRY STUDY

BYJU JOSEPH CHIEF TECHNOLOGY OFFICER, FUTURE GENERALI INDIA LIFE INSURANCE COMPANY LIMITED

FUTURE GENERALI IMPLEMENTS VEEAM AVAILABILITY SUITE

uture Generali India Life Insurance Company Limited (FGILI) has implemented Veeam Availability Suite and Veeam Backup for Nutanix AHV to simplify their hybrid cloud data management on Nutanix and Microsoft Azure platforms. Veeam helped FGILI protect against data loss with 100% backup success rate, and 99% recovery success rates as compared to 70% when using previous solutions. Additionally, Veeam’s robust and fast backups, improved productivity by shortening recovery time from 48 to 24 hours. As the insurance sector in India embraces digital transformation, new technology innovations enable real time and direct service delivery to meet customer demand across conventional and online channels. This change has generated an exponential data growth, creating increasingly complex enterprise data management architectures which hold sensitive customer data. Having a hybrid cloud environment, ensuring accessibility and security for uninterrupted data availability became a key business priority for FGILI. “We are in the insurance business and we cannot afford to lose data. FGILI

follows a very stringent Service Level Agreement (SLA) of 99.95%,” said Byju Joseph, Chief Technology Officer, Future Generali India Life Insurance Company Limited. “Especially in a Nutanix environment, a built-in advanced replication and an instant VM and file recovery system are important functions that ensure zero downtime. Now that we are intelligently managing our data, we can focus on harnessing its value to drive our business forward.” FGILI’s digital transformation goal has been to run the business virtually offering each customer a full suite of services on digital platforms. With rising consumer demand for health and life insurance during the COVID-19 pandemic, FGILI seamlessly activated its business continuity plan to provide critical customer support and reliable service. Veeam’s advanced replication capabilities and direct restore to Azure enabled FGILI to transfer 100TB of data in a week, ensuring accessibility and business continuity for its 3,500 employees that were working remotely. Veeam solutions aided FGILI agents & employees to have real time secure access to accurate data. “Veeam Availability Suite and Veeam Backup for Nutanix AHV make data

management simple, flexible and reliable. The solution backs up FGILI’s data no matter where the data resides and monitors the entire environment from a single console,” added Joseph. “Going beyond Backup, Veeam’s Cloud Data Management solutions have revolutionized FGILI’s definition of “uptime” ever since the company switched over from legacy solutions. We are no longer constrained by Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) of hours or days as we now think in minutes.” “Digital technologies are revolutionizing the insurance sector and opening massive growth opportunities. From discovery to onboarding of digital footprints, the evolving customer lifecycle generates vast amount of unstructured data thereby posing challenges in introducing on-demand services to meet stringent regulations”, said Sandeep Bhambure, Vice President & Managing Director, Veeam India & SAARC. “Veeam is pleased to partner with Future Generali and provide them with Cloud Data Management solutions that not only addresses their needs of data availability, security and uptime, but also improve business productivity and continuity to accelerate growth

SEPTEMBER 2020 ENTERPRISE IT WORLD 29

EDITOR’S TAKE

TIME OF MARKETING INNOVATION

Covid-19 has changed the world order. The entire sales motion has changed. On top of it delay in payments. So, the organizations have to thing differently. Today the CMOs role have been very important as they are becoming the cog in the entire wheel of the sales. Due to the lockdown, very few people are attending their offices. Most of the production houses are closed due to very slow sales cycle. Even the consumption of media and entertainment content are happening out of homes so also education and other buying and selling. In this situation sales motion has got a beating. No sales rep has gone out in past 5 – 6 months to meeting any customer. What we are buying, we are buying based on our online impression. So digital platforms are becoming powerful and influencer of sales motion. This is nothing but marketing activities. 30 ENTERPRISE IT WORLD SEPTEMBER 2020

Now the question comes how the marketeers seeing this opportunity. Whether all the marketeers and enterprises are cognizant of this. I believe by now most of the organizations and marketeers are aware of this. In this situation, AI and Machine learning along with analytics becomes very powerful tools. Also, I would say the bot services including chat bots. Today, Facebook, twitter, LinkedIn, etc are playing major role in opinion creation of people. This is also applicable to the products too. We talk about the B2B technology, but the technology is about to serve the larger goal of enterprises to serve the end consumers with finished products. So, if the finished products are not sold into the market then the B2B technology does not have any growth. Therefore, the marketing heads need to ramp

up their innovation. Even the CIOs should put the hands of the CMOs and think in the lines of the marketing. They should think of aligning technology to the requirement of the marketeers. So, the CIOs technology should be focussing on security, social media, AI, ML, Bot services and analytics aggressively. Even the CIOs should look at developing apps for their organizations. Innovations around these services would definitely yield great dividends. We are getting good number of queries about development teams and agencies who can create apps for their companies, where they can post their products and developments. Now the CMOs need to take it to the next level and give it a logical conclusion of marketing in a right way and effective way.

RNI NO: DEL ENG/ 2017/ 69906 Postal Reg. No.: DL-SW-01 / 4200 / 17-19

Date of Publication: 28 of Every Month Date of Posting: 1 & 2 of Every Month