February 2019

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FOR THE CIOs. BY THE CIOs. FEBRUARY 2019

DIGITIZATION HAS SIGNALED A NEW ERA IN HOW

BUSINESS IS DONE Spearheading digital transformation at on India’s leading liquor manufacturers to bring in more productivity, transparency and value, veteran IT leader Farhan Khan opens up on his experience, the journey and how technology is changing the face of business.....p 16

FARHAN KHAN

SENIOR VICE PRESIDENT IT, RADICO KHAITAN

CTRLS IS BUILDING HYPERSCALE DATACENTERS TO POWER GLOBAL AND INDIAN BUSINESSES BY ENHANCING ITS FOOTPRINT TO 5 MILLION SQUARE FEET BY 2020

Micro Data Center

Modular Data Center

Containerized Data Center

Power Container

EDITOR’S LETTER

GOVERNMENT SECTOR TO PROPEL DC BUSINESS TOO This February, Enterprise IT World along with Schneider Electric did connect

with 250 GEM buyers in two cities – Chandigarh and Bhubaneswar.

Both the cities are the capitals of 2 large and growing states – Punjab & Haryana and Odisha. The objective was the understand the challenges of the GEM buyers from procurement point of view and product point of view. Both the states are creating massive DCs to accommodate their growth. Similarly, both the states are also setting up COEs around IOT, AR, VR, AI & BI, etc. So, it is natural that various departments in the state including industry, energy, labor, IT, Smart City, PWD, home, etc. are in competition to implement IT in their departments.

Our larger objective is to connect government decision makers in 15 cities, those who fall in GEM buying category. What we understand that GEM is the largest buying window in India for government and PSUs. It is almost like 10% of the total IT spending in India, which is around 9 billion US$. It is believed that India’s IT spending is going to grow at 6.7 per cent in 2019 to touch $89.2 billion, driven by digital transformation investments by both - public and private entities.

Software and IT services continue to exhibit strong growth with device spending continuing to drive most of the overall IT spending in the Indian government sector. Software spending is projected to grow by 15.2 per cent in 2018, and will grow another 15.2 per cent in 2019, to reach $1.4 billion.

COVER STORY

NEXT MONTH SPECIAL

CLOUD SOLUTION FOR THE CIOS

The next issue’s main feature will cover the growth triggers of Indian Cloud solution market. This story will cover the Opportunity of each Cloud Solution providers and their growth trajectory for the financial year. Plus we will also infuse the perception study of the CIOs and CISOs about these Cloud solution vendors and their specialty from technology offering point of view.

IT services spending is on pace to grow by 13.8 per cent in 2018, to total $2.3 billion in 2018, and a 14.1 per cent rise in 2018 to reach $2.7 billion.

Several initiatives by the government, such as ‘Make in India’, ‘Start-up India’, ‘Skill India’, and the corresponding policy frameworks to support these initiatives, such as the new electronics policy, software product policy, data security and protection policy, will have a positive effect on government IT spending soon. However, the chief among these initiatives is the Digital India programme.

At the same time India’s data center market is expected to reach approximately $4 billion by 2024, growing at CAGR of around 9% during 2018-2024. Today most of the government organizations are outsourcing or collocating their workload to the third-party data centers; although they do are strengthening their own DCs. Global data center colocation market was valued at approximately USD 31 billion in 2017 and is expected to generate revenue of around USD 105 billion by 2026, growing at a CAGR of around 14.2% between 2018 and 2026.

Cloud computing is one of the sectors that are likely to drive the data center colocation market in the future, due to its low operational cost.

India is one of the growing markets for DC, especially for colocation and cloud. The other countries which are competing include The U.S., UK, France, Germany, China, Japan, India, Brazil and The Middle East and Africa. However, looking at the cost per manpower and other recourses including electricity and real estate, it is cheaper in many locations in India than other countries. Statistically, till 2025, the market is quite booming for India. Given the spend from the government, DC growth is bound to happen.

Last but not the least is the ease of taxation or rationalization of taxes to happen to page path for the fattening of the government exchequer for the citizen centric projects to be executed.

Wish you happy reading of this edition and pls. watch out for the next issue which is focussing on the DC growth in India.

S A N J AY M O H A PAT R A S A N J AY @ A C C E N T I N F O M E D I A . C O M

SUPPLEMENT

DIGITIZATION AND CIO CHALLENGES

We will delve deep into the Digitizatin and CIO Challenges try to and observe where their pain point lies. Plus we will also talk about major projects undertaken by the enterprises.

Special attention will remain on the security aspect of this vertical.

PLUS

Interviews and Case Studies

Catch interviews, guest articles and case studies of recent applications from the Industry stakeholders, IT/ITES Vendors and IT leaders and CIOs from the Enterprise IT World CIO Community.

Send in your inputs to sanjay@accentinfomedia.com FEBRUARY 2019 ENTERPRISE IT WORLD

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CONTENTS V O L U M E 0 3 | I S S U E 1 2 | FEBRUARY 2019 | W W W . E N T E R P R I S E I T W O R L D . C O M

FOR THE CIOs. BY THE CIOs.

Publisher: Sanjib Mohapatra Chief Editor: Sanjay Mohapatra Consulting Editor: Chitresh Sehgal Sub Editor: Pooja Jain / Sailza Kumari Designer: Ajay Arya Assistant Designer: Rahul Arya, Deepak kumar Web Designer: Vijay Bakshi, Sangeet Technical Writer: Manas Ranjan Lead Visualizer: DPR Choudhary MARKETING Marketing Manager: Nidhi Shail nidhi@accentinfomedia.com SALES CONTACTS Delhi 6/102, Kaushalya Park, Hauz Khas

COVER STORY

New Delhi-110016

FOR INDIA’S DATACENTERS TO 18 TIME GO HYPERSCALE With close to 500 million internet users, India Inc. is on its course to generating over 2 million petabytes of data by 2020 driven by internet proliferation, digital initiatives and technology adoption.

COVER SPECIAL

RADICO KHAITAN /16

Digitization has signaled a new era in how business is done

29 CIO TALK

CHITARANJAN KESARI

“Learning from a Digital Journey of a CIOr”

4

MORE INSIDE Editorial~ ~~~~~~~~~~~~~~~~~~~~~~~~~ 03 News~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 06 INTERVIEW GODFREY PHILLIPS~~~~~~ 36

30 EVENT FEATURE

SECURITY SYMPOSIUM BANGLADESH

“Infosec Foundation and Enterprise IT World successfully conclude Security Symposium & Cyber Sentinel Award in Bangladesh”

ENTERPRISE IT WORLD FEBRUARY 2019

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42 INDUSTRY INSIGHT

GARTNER

“Four ways to strengthen your data analytics workforce for the future”

ITWORLD

ROUND UP

BlackBerry Completes Acquisition of Cylance B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

BlackBerry Limited completed its previouslyannounced acquisition of Cylance, a privately-held artificial intelligence and cybersecurity company based in Irvine, California.

“Today BlackBerry took a giant step forward toward our goal of being the world’s largest and most trusted AI-cybersecurity company, Securing endpoints and the data that flows between them is absolutely critical in today’s hyperconnected world.

By adding Cylance’s technology to our arsenal of cybersecurity solutions we will help enterprises intelligently connect, protect and build secure endpoints that users can trust” said John Chen, Executive Chairman and CEO, BlackBerry.

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ENTERPRISE IT WORLD FEBRUARY 2019

As the President of BlackBerry Cylance, Stuart McClure will continue to apply his visionary mathbased approach to threat detection, prevention, and response, as well as lead the business’ large team of highly-skilled engineers and data scientists that deliver trusted products and services for more than 4,000 companies around the world.

Cylance’s machine learning and artificial intelligence technology is a strategic addition to BlackBerry’s end-to-end secure communications portfolio. Notably, its embeddable AI technology will accelerate the development of BlackBerry Spark, the secure communications platform for the Internet of Things (IoT).

D ATA BRIEFING

44 Zettabytes generation of Big Data Promised by 2020, Growing at a Rate of 40% each year.

Source: Statista

ITWORLD // NEWS BRIEF

Plantronics Announces New Leadership Team In Asia Pacific

Plantronics announced a new leadership team in Asia Pacific (APAC). This move uniquely positions the company to meet market needs for easier and more consistent communication and collaboration solutions. Leading the region is Pierre-Jean Châlon who will expand his role to oversee both Plantronics and Polycom teams as Senior Vice President, Asia Pacific. He will manage the company’s joint business in APAC, spanning voice, video, content and cloud solutions for customers as they work, share, collaborate, and play.

“We are extremely proud of our leadership team appointments in APAC that will drive the growth and innovation of the combined

CIO

company. Pierre-Jean, who is a respected industry veteran with decades of successful leadership roles across the region, is a great choice to head up the joint business for Plantronics and Polycom in APAC. He will continue to grow our business in the region by driving strong partnerships with our customers and partners, the industry is constantly evolving. The strength in our expanded portfolio calls for the right structure in place at a critical time when customers demand best-in-class audio and video solutions that are easy to buy, use and manage” said Jeff Loebbaka, Executive Vice President, and Global Sales.

HDFC Bank Ltd. collaborates with Route Mobile Limited to showcase RCS Business Messaging at MWC 2019

HDFC Bank Ltd. has partnered with Route Mobile Limited to showcase Rich Communication Services on Google’s RCS Business Messaging platform at Mobile World Congress 2019.

RCS is an upgrade to SMS on a global scale.

Users can now access a range of advanced capabilities from within their native messaging service – capabilities which previously required a separate OTT app to be downloaded. The features of this new platform enable businesses to deliver intuitive and interactive campaigns to their customers while maintaining the reach, reliability and ubiquity of the biggest messaging platform in the world – SMS. “The RCS messaging agent we are showcasing illustrates the constant endeavour by HDFC Bank to harness the cutting edge technologies and digital platforms to offer a unique experience to our customers,” said Nitin Chugh, Country Head – Digital Banking, HDFC Bank.

EVENTS

04 - 09 07 - 08 MARCH 14-15 MAR MARCH 2019 2019 2019 Noida Bangalore An event that features SANS most sought after core courses in the fields of Cyber Security with GIAC Certifications.

SECURE INDIA 2019

8

ENTERPRISE IT WORLD FEBRUARY 2019

A Conference that brings together the researchers to discuss their advances and promote research work and innovative ideas.

INTERNATIONAL CONFERENCE ON SIGNAL PROCESSING AND INTEGRATED NETWORKS

Bengaluru This conclave creates a platform for the businesses and government to explore the potential of implementing Blockchain in their organizations.

WORLD BLOCKCHAIN TECHNOLOGY CONCLAVE

17 MAR 2019

Pune An international platform for researchers, industrial participants and academicians to partake in an exchange of ideas regarding their research on IT. INTERNATIONAL CONFERENCE ON RECENT DEVELOPMENTS IN COMPUTER AND IT

NEWS BRIEF // IT WORLD

Ericsson and Airtel to build real-world AI for Network Operations

S/HE SAID IT

CHUCK ROBBINS

CHAIRMAN AND CHIEF EXECUTIVE OFFICER OF CISCO SYSTEMS

“The irony of this whole cloud transition is that it is actually one of the key forces that’s leading to our growth, whereas four or five years ago it was viewed as an existential threat.”

Ericsson and Bharti Airtel, India’s leading telecom services provider, announced their collaboration for building intelligent and predictive network operations. Ericsson will support Airtel to proactively address network complexity and boost user experience.

“I’m delighted that we are able to innovate together with Airtel which confirms a joint commitment to our longstanding partnership where together we can showcase what is possible with AI/ML as we transform into a truly data driven operations that will deliver business benefits on a new level” Says Bradley Mead, Head of Ericsson Network Managed Services.

Ericsson and Airtel have completed proof of concept trials, the companies are

QUICK BYTE ON

expanding their co-creation partnership to industrialise AI use cases. Ericsson has been Bharti’s managed service partner since 2004 and currently manages Bharti’s PAN India 2G, 3G, 4G/LTE, Intelligent Network, LAN/WAN and VOLTE technologies.

Airtel mobile customers are benefitting from enhanced network and high-speed broadband services.

“Our partnership with Ericsson is example of the power of real-world and collaborative innovation. With these initiatives, we would continue to maintain our network differentiation and provide superior customer experience. We look forward to taking this journey together to the next level” said Randeep Shekhon, CTO, Bharti Airtel.

“Amazon believes that today’s cloudbased and big-datadriven businesses require a range of specialized Band even boutique database solutions rather than a single traditional approach.”

A N D Y J A S SY , CEO OF AMAZON WEB SERVICES

SECURITY

The trend for targeted ransomware continues: Matrix Deconstructed Sophos released a new report about a ransomware family called Matrix. The malware has beenoperating since 2016 and targets a single machine on the network, rather than spreading widely through an organization. SophosLabs reverse engineered the evolving code, techniques and ransom notes employed by the attackers.

FEBRUARY 2019 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

Matrix Comsec Will Unveil New-Age Security Solutions for Enterprises at ISC WEST’19

D-Link New Generation DGS-3130 Series Lite Layer 3 Stackable Managed Switches D-Link’s new generation of Lite Layer 3 Managed Gigabit Switches- the DGS-3130 series in India. The switches are available in 24 or 48 10/100/1000BASE-T Mbps or SFP Gigabit Ethernet port models, including two models with full PoE support to provide a complete 10G managed switch portfolio.

The series is the first on the market with six built-in 10G stacking/ uplink ports providing high physical stacking bandwidth (up to 9 switches with 80G bandwidth) and flexibility with a variety of port combinations.

Three software images are combined into a single, unified software image to provide powerful Layer 2 and

EXECUTIVE

Layer 3 features necessary to fulfill a wide range of different application requirements.

The DGS-3130 series offers reliability and complete management options. RJ-45 console/management ports provide out-of-band Web UI access. A dedicated management port that is separate from data ports continues to function even during traffic congestion, equipment malfunction, or network attacks. All models in the series also feature built-in, high-capacity 6kV surge protection, which effectively protects the switches against damage from electrical surges and lightning strikes.

Matrix Comsec, a leading manufacturer and provider of Security and Telecom solutions, is participating in ISC WEST 2019, Las Vegas, USA on 10th April 2019. Matrix will be showcasing its comprehensive range of IP Video Surveillance, People Mobility Management – an innovative range of Access Control and Time-Attendance solutions at the event.

Both these solutions are specifically designed for large and multi-location enterprises, SME and SMB organizations.

Matrix Comsec is going to unveil COSEC ARGO – The Next Generation Door Controller with a blend of performance and aesthetics.

The new door controller is equipped with features like 3.5” IPS Touchscreen LCD with Gorilla Glass, Powerful Processor for Ultra-fast User identification, Intuitive User Experience, Vandal Resistant (IK08). In People Mobility Management – Access Control and TimeAttendance domain, we have launched COSEC VYOM – a scalable, cloud based Time-Attendance and Access Control solution.

Matrix SATATYA is an IP Video Surveillance solutions portfolio which includes Network Video Recorders (NVRs), IP Cameras and Centralized Video Management System.

Matrix SATATYA is positioned as an enterprise grade solution. Matrix Comsec will showcase Professional Series IP cameras powered with SONY STARVIS series sensors and EXMOR technology.

MOVEMENT Publicis Sapient announces Nigel Vaz as a global CEO

Barry Cooks appointed as Digital Ocean’s CTO

Elisabeth Zornes joins as Zendesk’s first chief customer officer

10 ENTERPRISE IT WORLD FEBRUARY 2019

Colleen Berube becomes Zendesk’s chief information officer Shawna Wolverton appointed as Zendesk’s senior vice president, product management

[24]7.ai appoints Rohan Ganeson as Chief Operating Officer

Rakesh Kharwal becomes Cyberbit’s Managing Director, India/South Asia and ASEAN

Paytm Money Appoints Suresh Vasudevan as its Chief Technology Officer Sourabh Tiwari joins Meril Group as Group CIO

UPTIME INSTITUTE CERTIFIED

CLOUD EMPANELED

BY GOVT. OF INDIA

SAP

CERTIFIED INFRASTRUCTURE

PCI DSS COMPLIANT

ITWORLD // NEWS BRIEF

BOOK

SHELF

How Augmented Reality & Artificial Intelligence Will Change Everything?

GLOBAL UPDATE

Shemaroo Announces the Launch of New OTT Platform ‘ShemarooMe’

BY

ROBERT SCOBLE AND SHER ISRAEL

PRICE

RS.1,705.00 (PAPERBACK) WHERE:

AMAZON.IN

Shemaroo Entertainment Limited launched it’s Over the Top platform ShemarooMe in the presence of new age Bollywood sensation Tiger Shroff. ShemarooMe is a comprehensive app for the Indian market with a diverse and exclusive content offering for an audience looking for Indian video content across Bollywood, Gujarati, Devotion, Punjabi, and Kids to cater to the needs of all age groups.

ShemarooMe aims to address the needs of the everyday Indian from across the country who are comfortable in their native language and connect with their intrinsic taste of masala content that they have built over years.

“This is a big leap for Shemaroo. As

a company we have always understood the real pulse of the Indian audience and our history is a testimony to that. While Bollywood – both classic and contemporary – is our core strength, we aim to bring a rich and diverse offering far beyond that for the underserved consumers and definitely do more to sustain the nostalgia economy” said Mr. Hiren Gada, CEO, Shemaroo Entertainment.

ShemarooMe plans to reach out to these masses even beyond metros whose content preferences are not limited to the niche English speaking consumer. With customized offerings on the slate, ShemarooMe will suit the different content preferences of every Indian.

About The Book The book explains how the use of VR and AR will lead to a fundamental transformation driven by the Millennials and the Minecraft Generation.

Key Feature Understand the technology and product landscape ¬based on two years’ worth of research and over 400 interviews with the technologists, so as to be able to navigate the evolving industry.

Juniper Networks Expedites 5G Transformation for Service Providers Juniper Networks announced a major refresh to its metro, edge and core solutions to accelerate service providers’ 5G transformation.

Comprised of IP optimized silicon enabling industry-leading 400GbE density on a new 14.4Tb line card, new ACX access and aggregation platforms and an expanded MX 5G router portfolio, these new Juniper solutions will help service providers achieve a holistic approach to infrastructure transformation.

5G networks offer providers an opportunity to increase revenues through new services that simply weren’t possible before, including 12 ENTERPRISE IT WORLD FEBRUARY 2019

near-zero latency applications such as IoT, AR/ VR and connected cars.

“With today’s announcement, Juniper Networks is giving service providers the building blocks required to create 5G-ready networks built for simplicity and agility that are capable of supporting immense traffic demands for the future. By combining the attributes of secure and automated cloud architectures, Juniper is ushering in the next era of service provider networking”, quoted Brendan Gibbs Vice President, Product Management, Juniper Networks.

NEWS BRIEF // IT WORLD

ACT Fibernet unveils new brand identity, enriches customer value proposition

D ACT Fibernet, launched its new brand identity with the unveiling of the logo and tagline ‘Feel the Advantage’.

The new brand identity represents ACT Fibernet’s differentiated approach towards offering innovative customer centric solutions that will enhance user experience and provide

maximum value.

“Today, consumer needs and usage behavior is continuously evolving. Newer technologies are constantly being adopted and becoming mass-scale by the day, be it streaming or gaming or smart homes. It is therefore our responsibility to work in conjunction with the rapidly evolving customer’s expectations and find feasible ways to serve them. We strongly believe that our new brand identity reflects this value and commitment we have towards our customers” said Bala Malladi, CEO, Atria Convergence Technologies Ltd.

Hikvision launches Smart Poles for Smart Infrastructure Solutions Hikvision has announced the launch of its Smart Poles for Smart Infrastructure solution.

The solution uses cutting-edge Hikvision technology to secure people while keeping them connected while they are on the move for work or travel.

The Smart Poles integrated PTZ Camera captures Live View and Zoom Areas which are critical. The emergency call box with HD camera assists in raising Panic Alarm in cases of emergencies. It also supports Two-Way audio for communicating with the Command Control.

DIGEST FACEBOOK PLANS TO MERGE MESSAGING PLATFORMS Major privacy concerns have been raised surrounding Facebook’s recent plans to merge Messenger, WhatsApp, and Instagram. This integration will allow cross-messaging between the three platforms (which will all still operate as standalone apps), so users could talk to their Messenger-only friends without leaving WhatsApp. While Facebook’s plans to merge the messaging platforms are not yet finalized, the company is in the process of rebuilding the underlying infrastructure so that users who might utilize only one of the apps will be able to communicate with others within the company’s ecosystem.

Facebook plans to include end-to-end encryption for the apps, ensuring that only the participants of a conversation can view the messages being sent.

Facebook’s messaging changes have greater implications for online safety as consumers become more protective of their data.

Although the internet has paved the way for advancements in social media and technology in general, users need to make sure they’re aware of the potential risks involved.

Following simple tips like keeping the privacy settings updated, being selective about what you share and being extremely careful while browsi¬ng online can help keep you and your data safe and secure.

Digital Ocean Launches Managed Databases DigitalOcean announced the launch of Managed Databases, with PostgreSQL as its first offering. The service will allow developers to create fully managed database instances in the cloud quickly and efficiently.

DigitalOcean takes care of the setup, maintenance, configuration and security of databases, so developers can remain focused on creating great applications.

“Our product development is driven by one vital question: How we empower developers to do more valuable work in less time, with Managed Databases, developers and their teams can focus on creating meaningful applications

and sharing them with their communities, without the headache of having to manage the database infrastructure that enables the process. We do this all with an intuitive interface, full API support, transparent pricing, feature richness and flexible scalability” said DigitalOcean’s Senior Vice President of Product Shiven Ramji.

As one of the company’s first fully-managed offerings, Managed Databases represents another key step in the company’s mission of becoming the Developer Cloud of choice for building modern apps. The service was also one of the most widely requested new

products among DigitalOcean’s customer base, showcasing immense need among developers to simplify the process of managing databases in the cloud.

Managed Databases leverages DigitalOcean’s hallmark simplicity through features like worry-free setup & maintenance, free daily backups with point-in-time recovery, standby nodes with automated failovers, endto-end security and scalable performance.

DigitalOcean’s Managed Databases offering for PostgreSQL is available now to all customers. Offerings for other popular database engines will be released throughout 2019.

FEBRUARY 2019 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

MANAGEMENT

MANTRA

“It’s far better to buy a wonderful company at a fair price than a fair company at a wonderful price.” – Warren Buffet, American business magnate, investor, speaker, Chairman and CEO of Berkshire Hathaway

Synechron’s ‘Accelerating Digital’ Brand Promise Will Deliver Bank Industry

Hikvision to Showcase its Latest Technology Innovations at FSIE

Hikvision will be participating in the third edition of the Fire & Security India Expo (FSIE) 2019, to showcase its latest technology innovations, products and solutions. Hikvision booth is being specially designed to promote interactions with the trade visitors, dealers, distributors, channel partners and end-users at the exhibition.

“Hikvision will participate in Fire & Security India Expo (FSIE) to present its best-in-class technologies and product innovations for the Indian security market. It is one of the most unique expo platforms as it brings together FSIE, ACREX and ISH. We are happy to

showcase the latest products and innovative technologies, including Artificial Intelligence (AI), AI Cloud, Big Data and IoT. We are planning to launch many new products along with live demos for the security professionals and end-users” said Ashish P. Dhakan, ¬MD and CEO, Prama Hikvision India.

At the event, Hikvision will showcase a series of latest and most advanced technological innovations with AI Technologies, the signature DeepinView Series IP Cameras and DeepinMind Series NVRs. It will feature live demos of AI based applications for Face Recognition, People Tracking and Perimeter Protection.

Synechron, announced its new brand promise, Accelerating Digital, with the launch of its new website. The branding re-affirms Synechron’s mission to be the leading Digital IT Consulting firm for financial services firms and its ongoing commitment to Accelerate Digital initiatives for Financial Services. This is particularly significant for the industry, given digital transformation is one of the top challenges global banks have placed on their business agendas, to be supported by increased spend in technology.

“Our ambition is to use emerging technologies to guide our clients on their Digital Transformation strategies and execution, To me, Accelerating Digital is about combining our expertise in strategy and business operations, technology, to create a multiplier effect for our clients that Accelerates their digital transformation journey. We might do this through our FinLabs, a Proof-of-Concept, or an enterprise-wide digital transformation program, but in every situation we will bring agility, expertise, and innovation” said Faisal Husain, Synechron’s Co-founder and CEO.

Lenovo Announces Lenovo Truscale Infrastructure Services Lenovo announced Lenovo TruScal Infrastructure Services, its comprehensive as-a-Service offering. Lenovo TruScale is a subscription-based offering that allows customers to use and pay for data center hardware and services – on-premise or at a customerpreferred location – without having to purchase the equipment. With this new consumption model, customers never take capital ownership of the hardware or other IT assets and pay for what they use each month as part of their operat14 ENTERPRISE IT WORLD FEBRUARY 2019

ing expenses.

“With our subscription-based model, customers pay for what they use, eliminating upfront capital purchase risk, Our offering can be applied to any configuration that meets the customer’s needs – whether storage-rich, serverheavy, hyperconverged or high-performance compute – and can be scaled as business dictates.” Said Laura Laltrello, Vice President and General Manager of Services at Lenovo Data Center Group.

NEWS BRIEF // IT WORLD

Unlimit’s digital solution to improve transport efficiency, profitability, and compliance Unlimit launches Unlimit Tracksuite of Offering, an all-inclusive solution to track, secure, analyse, and ensure productivity of vehicle fleets, cargo and warehouses. It addresses some of the key challenges faced in the supply chain industry by providing increased efficiency, improved sustainability, lower costs, and compliance of standards and regulations.

“Typically, the transport and logistics sector work efficiently if connectivity, scheduling, compliance and security are well aligned – and this is exactly what “Unlimit Tracksuite of Offering” does. The industry is

currently experiencing a transformative phase and we believe this is the right time to introduce our disruptive solution. The improved asset tracking, safety, efficiency, and insights that this solution delivers will allow scalable, trusted and secure exchange of information. The Unlimit team is constantly innovating, researching and building newer ways to enable enterprises to effectively engage with their customers,” explained Jürgen Hase, CEO, Unlimit.

Unlimit Tracksuite of Offering is an amalgamation of Tracklite, Tracksense, Trackfleet, and Tracksure solutions.

Palo Alto Networks Strengthens Threat Prevention at Telkomsel to Bolster National Confidence in Cybersecurity

Palo Alto Networks, announced that Telkomsel has added the Palo Alto Networks Security Operating Platform to its cybersecurity framework.

“Confidentiality, integrity and availability are our biggest challenges, As Indonesia’s flagship operator; we have a role in addressing cybersecurity.

Confidentiality, integrity and availability are our biggest challenges.

Palo Alto Networks helps us protect our business, our assets and customers’ data, without compromising our SLAs ” says Yohannes Glen Dwipajana, Vice President of ICT Security Managementfor Telkomsel.

Palo Alto Networks Security Operating Platform, which includes the next-generation firewall, cloud-delivered threat intelligence services and advanced endpoint protection, enables Telkomsel to strengthen its cybersecurity as it develops new online and mobile services.

By deploying the Palo Alto Networks S¬ecurity Operating Platform, Telkomsel gains additional control of network traffic with the ability to set comprehensive security rules.

Virtusa collaborates with NASSCOM to host an HR forum Virtusa Corporation a global provider of digital strategy, digital engineering, and IT outsourcing services that accelerates business outcomes for its clients organized an HR forum in collaboration with NASSCOM at its Hyderabad facility to discuss the evolution of Human Resource in the digital age and its impact on business.

The event was aligned to the theme ‘The Shift towards Digital HR’, which strives to re-shuffle the way Human Resource Management functions by sharing

in-depth insights on the latest digital technologies that are disrupting and impacting the HR landscape globally.

The session saw senior HR leadership from Virtusa and HR practitioners from the industry come together along with eminent delegates to share insights on the new-age digital capabilities in the HR space. The session provided an exclusive opportunity for all the attendees to connect and understand each other’s perspectives.

FEBRUARY 2019 ENTERPRISE IT WORLD

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INTERVIEW

DIGITIZATION HAS SIGNALED A NEW ERA IN HOW

BUSINESS IS DONE

Spearheading digital transformation at on India’s leading liquor manufacturers to bring in more productivity, transparency and value, veteran IT leader Farhan Khan opens up on his experience, the journey and how technology is changing the face of business.

16 ENTERPRISE IT WORLD FEBRUARY 2019

INTERVIEW

FARHAN KHAN

SENIOR VICE PRESIDENT IT, RADICO KHAITAN

“Digitization is not just improving productivity, but also infusing complete transparency starting right from, the vendor where

we are acquiring the raw material to the finished goods going out of the factory.”

What are your takeaways from recent digital transformation initiatives at Radico Khaitan?

Digitization has signaled a new era in how business is done. It is touching not just the customers, but also the vendors, the internal partners, and external partners. It is also changing the life of manufacturer. At Radico we manufacture our own brand. As far as digital goes for the manufacturing side, technical skill sets are inadequate. We have to train the workforce on different levels. For example, a simple scanning of bottles is a technical task for manufacturing workforce. They don’t entirely understand what scanning means and what the machine is actually doing. So we have to tell them where to scan, where the button is and where is the case number. I believe digitization is not just improving productivity, but also infusing complete transparency starting right from the vendor where we are acquiring the raw material to the finished goods going out of the factory.

How are you leveraging technologies like AI and Blockchain in your organization?

Our industry is largely driven by foreign companies like Diageo and Pernord. Blockchain is a type of customer ledger or vendor ledger. Because of the aspect that blockchain promises transparency, most of the companies will embrace it. The liquor industry is one of the most unorganized industries. Technologies like AI and Blockchain are going to push it towards being organized and bring a revolution in the industry.

We are running a Blockchain pilot for the export division which will span from the sales to registered reports of luxury products that we are selling in Europe and Americas. Blockchain

will help us give transparency to foreign clients. It will give clear insight into aspects such as where the material is from, what kind of transportation route the products take, and compliance with government policies. We have also started a pilot around AI at one of our factories in Rampur. It is Asia’s largest liquor factory, where we produce our premium alcohol brands to be sold in India and abroad.

How critical is technology in today’s business scenario?

Every industry is ready to accept the kind of technology change that is coming in the twenty first century. The reason for this is that business and technology are two sides of the same coin today. Business cannot run without technology and technology has no value if there’s no business.

Technology supports business today starting from employee to the customer, vendor, and partners touch all aspects of the transaction. New technologies like Blockchain, AI, Analytics, and Robotics will push us towards Manufacturing 5.0.

This will not just improve business, but help us grow on a different level.

What are your future technology expectations and vision for the industry??

As I mentioned, we are a highly unorganized industry. At the manufacturing level, our current skill-set isn’t up to the mark of someone like an FMCG player. The success of any technology adoption is based on the people that are using it.

It is about the kind of UI we have and the easeof-use. Any digitization initiative can be divided into three aspects. Firstly, it is about understanding the kind of technology we are going to use.

Next is the process that the initiative will help us embark. Third is the people who are going to use the technology in the processes. Now if you look at these aspects, in all three the digitization itself is not mature enough for technologies like blockchain and AI to fulfill their potential. It is similar to the ERP story which started 20 years back and today has reached a stage of sure shot success for any organization. It is going to be the same growth curve with digitization. Of course there are going to be some failures. The people need to move forward with the technology. The process has to be improved to a level that reaches at par with the management expectations. So in short, you can say it is a three pronged approach with technology, process and people.

What is your advice on successful IT initiatives?

Every IT leader should have a clear understanding of buzz words, which come into play and heavily influence our technology approach. Earlier, Cloud was the buzzword and now it is a reality. We being in IT should understand the difference between the buzz words and when they are an actual reality. A CIO should be able to clearly segregate these two and use that understanding as much as possible because that is where the value of any technology lies.

What are your projects in pipeline moving forward in 2019?

We have an increased focus on Security. It needs to be ever evolving and highly dynamic. Earlier, you had to secure your network and you’d be okay.

Today, there are hundreds of devices, mobiles, and laptops and suddenly the approach to security needs to be very different. This is one of the key challenges right now. We are working on some projects and collaborating with a lot of partners to help us revamp security for current and future threat scenarios.

Another area that we are looking at as an organization is mobility. Our mobility initiatives have reached a certain level and have returned some benefit. We are in the process of adding more functionality so that we can get data out of the applications and use it for core purposes such as optimizing ERP etc. We are also planning to optimize our entire supply chain and inventory.

We need to be at a level where for example, if working capital is going up, we are able to find out what is the reason and pinpoint accountability.

With the success of AI pilot, we are taking our business analytics prowess to the next level. The successful project will send back more data which will need a change in the roadmap and consequently the business analytics strategy as well

FEBRUARY 2019 ENTERPRISE IT WORLD

17

COVER STORY

18 ENTERPRISE IT WORLD FEBRUARY 2019

COVER STORY

TIME FOR

INDIA’S DATACENTERS TO GO

HYPERSCALE With close to 500 million internet users, India Inc. is on its course to generating over 2 million petabytes of data by 2020 driven by internet proliferation, digital initiatives and technology adoption. Now with the imminent push towards Data localization from the government and industry, the players are set to turn Hyperscale Datacenters into reality.

BY CHITRESH SEHGAL CSEHGAL@ACCENTINFOMEDIA.COM

A

rapidly expanding internet population, extensive proliferation of smart devices, and surging reliance on social media and e-commerce has sent the Indian economy on a new trajectory of growth. Rise of the internet population has impelledgovernment, public and private services to move from the existing traditional service offerings to digital platforms.

The NDA government made a strategic push towards a digitized nation with a number of initiatives, the likes of Digital India Platform and Smart Cities. Five years on, the vision of a digital and interconnected India is in full flow. To get a slight glimpse of where India is in its digitization journey, the data generated in India was about 40,000 petabytes in 2010, and this is expected to rise to approximately 2.3 million petabytes by 2020, numbers twice the global rate.In Last year, Google claimed that roughly 10 million new users joined the internet phenomenon every month across India. Incomprehensible amounts of data present an FEBRUARY 2019 ENTERPRISE IT WORLD

19

COVER STORY

SRIDHAR PINNAPUREDDY FOUNDER AND CEO, CTRLS DATACENTERS

“Data localization will lead to explosion of data stored in the country and combined with adoption of cloud, IoT, analytics, and big data will help the growth of Indian datacenter industry. As a result the datacenter footprint is likely to cross 30 million square feet by 2025 from current 11 million square feet – that’s a whopping 300% growth.”

NUMBER OF HYPERSCALE DATA CENTERS : IN UNITS, GLOBAL , 2015-2019 509 448 386 338 259

2015

2016

2017

2018

2019

Source: Cisco/ Mordor Intelligence

immense challenge, not just from the management point of view but ensuring the integrity of services and security of citizen information. This prompted thecentral government to emphasize the importance of increasing cloud and data center investment in the Indian market in budget 2018.

As per ResearchAndMarkets.com’s “Data Center Market in India - Industry Outlook and Forecast 2019-2024”, the India data center market is expected to touch approximately $4 billion by 2024, growing at CAGR of around 9% during 2018-2024. A number of Industry reports observe that India is on course to become the second-largest investor in the DC market and the fifth-largest DC market by 2050.Major cities 20 ENTERPRISE IT WORLD FEBRUARY 2019

like Mumbai, Bangalore, Noida and Hyderabad are witnessing heavy investment influx from local and international players in the market. The research also observes that the increasing use of high-performance infrastructure is leading to the growth of rack power density to an average of around 8-10 kW in the India data center market.

This spurt in growth of DC infrastructure had been largely due to the traditionally data intensive sectors like BFSI, Telecom, Governance and IT and ITES. However, the digital empowerment of consumers surging demand for online experiences and adoption of technologies like AI, RPA and IoT in business processes, sectors like Retail, Healthcare, Real Estate and Manufacturing have joined the list of big space holding customers

for service providers. As Sridhar Pinnapureddy, Founder and CEO, CtrlS Datacenters explains, “90% of the world’s total data has been generated in the last three years. Factors that are driving the data explosion are social media adoption, smart mobile penetration (leading to usage of data on mobiles), the rapid deployment of cloud, IoT, and storage requirements.”

India’s datacenter service providers have a vital role to fulfil in this new phase of the economy.

Growth across sectors is predominantly dependent on transformation of services to more agile, scalable and often more efficientdigital platforms.

Factors that are fuelling the need for business to take data seriously are digitization of functions and processes, growing demand for enhanced customer experience, different dynamics of sales and marketing in the online ecosystem. The same factors are today’s competitive edge for an enterprise, influenced by adoption of technologies like automation, analytics, machine learning, AI, chatbots, sensors, IoT devices and mobility. The span of digitization today starts from the source of the supply chain and ends at the customer’s doorstep. Sunil Gupta, Exec. Director, President and COO, Netmagic Solutions sums this up, “An organization’s dependence on data and their inclination towards optimization of business processes drives this demand while state initiatives like Digital India support them. A DC helps keep up with the real-time demands of an innovative company.It is also an important building block in the digital journey of an enterprise.”

As per the ResearchAndMarkets.com.com study, Telangana is one of the leading cities in the Indian market, growing at the fastest CAGR of around 19% during the forecast period. The increasing initiatives by the state government in Telangana and Andhra Pradesh supporting facility service providers that are investing in

COVER STORY

NIKHIL RATHI DIRECTOR, WEBWERKS INDIA

“Data Localization will cause more data to be pushed to the edge and core datacenters and will drive the growth of commercial datacenters. Furthermore, the availability of shared resources including storage

and access to common resources such as multiple carriers will propel this.”

datacenters across the state is contributing to the growth of this region.Hyderabad is the major city for datacenter operations with presence of over 10 facilities.Mumbai is the hub for facilities deployment by major companies such as AWS, Microsoft, Alibaba, and Google in the Indian market. CtrlS, NTT Netmagic, ITI Limited, and ST Telemedia GDC are among the major investors across the India data center market. CtrlS is planning to invest over 2000 Cr in the hyperscale datacenter taking its footprint to 5 million square feet in the next eighteen to twenty months.The increasing demand for data management services from enterprise across sectors will drive the need for innovative infrastructure in the market in the coming years. The answer is Hyperscale facilities with the power capacities of over 50 MW. As per the report, the construction of such facilities is being undertaken by major operators in cities such as Mumbai, Bangalore, and Hyderabad.

FACTORS FUELLING THE DYNAMICS OF INDIA’S DATACENTERS Adoption of cloud-based services is growing globally with a proportional demand for IaaS, SaaS, and PaaS among enterprise customers in India.Adoption of SaaS dominates the Indian market adding revenue of around $850 million in 2018. The increasing investments from global cloud providers and leading colocation providers are fueling the need for facilities of Tier IV standard in the market. Companies such as CtrlS, GPX Global Systems, and Pi Datacenters are investing in facilities of Tier IV category in the India data center market, as per the ResearchAndMarkets.com report. India’s public cloud services market is expected to reach $4.1 Bn by 2020 and the country is second only to China as the largest and fastest-growing cloud services market in the Asia-Pacific region.

Going digital and tapping the power of data is the means to achieve to better internal functions and external delivery of services which is the mantra for better business for any organization today. “Digital transformation and innovation are today, extremely important in winning, serving, and retaining customers. Continued investment by the banking industry is a major reason,” Netmagic’s Sunil Gupta continues, “They are not only investing in primary DCs, but also in “near disaster recovery (DR)”, and “remote”. Another driver is manufacturing companies, who initially used captive DCs for SAP implementations. They have begun preferring third-party DCs when technology refresh cycles come up -- when their older equipment has outlasted their useful life, they are migrating to managed service providers.

Service providers generate efficiencies of scale and pass on those cost benefits to customers.”

The India data center market has multiple numbers of players participating in the competition across the country which has been a driving factor for innovation and better services. The steady development regarding IT infrastructure procurement, Greenfield, brownfield, and modular facility is creating lucrative opportunities for the leading players in the market. In fact, the growth in the DC market will be a growth opportunity for a number of other IT players in India.

As the report finds out, The India data center market by electric infrastructure is segmented into UPS systems, generators, transfer switches & switchgear, Rack PDU, and other electrical infrastructure. UPS systems dominated the largest India market share in 2018, growing at a CAGR of more than 13% during the forecast period.The installation of large UPS systems that are capable of supplying MW power is kept in a centralized location to provide backup power for the entire facility during an outage in the India market.

Diesel generators currently dominate over 95% of

the market, where the use of gas generators is very low. The increasing construction of large facilities will lead to the adoption of medium- and highvoltage switchgear in the market over the next few years. The construction of large datacenters will lead to the adoption of rack PDUs with the capacity of over 10 kW in the India data center market after 2020

HOW DATA LOCALIZATION WILL CHANGE THE GAME With initial recommendations on data privacy and management and a draft of the legislation on data protection titled Personal Data Protection Bill, 2018; India is on its way to having its own data protection regulations and liability for corporations. The entire ecosystem including techcompanies, start-ups and industry bodies came out in support for a law to safeguard Indian customerscustomer information in a rapidly accelerating digital economy.Data localization, as Nikhil Rathi, President and CEO, WebWerks India explains, “is a bit like having a national internet, a splinter net. Rather than choosing the best, fastest, and cheapest providers to store data, the choice is limited to domestic providers who have little incentives to provide superior services due to the lack of competition. The consumer and the society at large will notice data localisation measures through the cost and the number of services available.”

How data localization will change the dynamics of the storage game? It will mandate all businesses, big or small, domestic and more importantly foreign to keep the data of Indian citizens in the country. This means that Big guns like Amazon, Apple, Microsoft and Alibaba will have no choice but to go with the infrastructure providers in India. This is expected to be a tremendous boost to not just expansion of data center facilities in Indian but the online economy FEBRUARY 2019 ENTERPRISE IT WORLD

21

COVER STORY

SUNIL GUPTA EXEC. DIRECTOR, PRESIDENT AND COO, NETMAGIC SOLUTIONS

“An organization’s dependence on data and inclination towards optimization of business Iprocesses drives the demand while initiatives like Digital India support them. a. A DC helps keep up with real-time demands of an

innovative company. It is also an important building block in the digital journey of an enterprise.”

itself. As CtrlSDataceters’ Sridhar points out, “Data localization will mandate all the global multinationals operating in India to relocate and host the data in India. This will lead to explosion of data stored in the country. This combined with new adoption of technologies such as cloud, IoT, analytics, and big data etc will help the growth of Indian datacenter industry. As a result the datacenter footprint is likely to cross 30 million square feet by 2025 from the current 11 million square feet – that’s a whopping 300% growth.”

As per real estate and infrastructure consultancy Cushman and Wakefield, the size of digital population in India signals exponential growth of data generated by connected internet users and presents a huge potential demand and scope of expansion for DC infrastructure. Nikhil opines, “This will cause more data to be pushed to the edge and core datacenters and will drive the growth of commercial datacenters. Furthermore, the availability of shared resources including storage and access to common resources such as multiple carriers will propel this.” With data mandated to be stored in the country, domestic enterpriseswill increasingly adopt cloud infrastructure which signals a great opportunity for datacenter service providers. However, localization of data can have its costs, and in a country with a billion strong population challenges to be addressed include security, space, power and infrastructural issues. The introduction of support infrastructure will help reduce power consumption, water consumption, and carbon dioxide emissions will aid players a larger India data center market share.

HOW THE SPS ARE RESOLVING CIO CHALLENGES Today, datacenter players in India are investing in multiple innovations that enable flexible and scalable enterprise operations in the era of cloud, big data, IoT, and AI across industries. Mega 22 ENTERPRISE IT WORLD FEBRUARY 2019

infrastructures with best in class services and cost benefits to customers are the riding factors in the race to gain larger group of end-users in the market among SPs. As per Sridhar, “CIOs are always on the tenterhooks, as they have to deal with the unknown. If they are managing an in-house datacenter, they have to deal with issues such as power outages, network outages, malfunction of chillers/AC’s/fire protection equipment, generator sets etc. The core problems with regard to data management perspective for a CIO are Datacenter uptime, Energy efficiency, Roundthe-clock management of datacenter, People and skill, Business Continuity, and Scalability. An able and available Data Center provider that takes care of all these aspects is the answer to such CIO headaches.”

WebWerks’ Nikhil elaborates on how having a datacenter service provider solves these issues. “The problems start with getting access to redundant infrastructure – Power & cooling.

A commercial datacenter already has this high speed, redundant and instant availability of telecommunication. Also, fiber redundancy and high speed internet can be picked up at a datacenter through diverse paths and diverse carriers often not available in in-house datacenters. Transit and transport is an issue which is solved with a DC already have multiple carriers providing services inside through diverse backbones with high capacity such as 10G and 100G available which cannot be deployed in the CIO location Internet availability.” Nikhil continues, “Another challenge an SP can easily take care of is Cloud burstingwhere Core infrastructure in a datacenter can burst into public cloud providers when the need arises. And lastly, availability of on-demand resources like cloud, storage, compute etc. is easier in datacenters.”

In terms of security, it is unlikely that a single enterprise ever has the space or budget to go

for security tools and framework that a service provider has in place. Having invincible cybersecurity measures in place is a core focus of the USP of their offerings to enterprises. Extensive physical security common for all customers ensures better quality of security that most individual businesses can afford. Sunil Gupta asserts, “All our services serve the end goal of providing machine-critical support to customers that host with us. We manage operating system databases, web servers, and provide security and disaster recovery services to our clients.”

GROWTH ABOVE AND BEYOND India’s Data Centers are in a phase of unprecedented growth with limitless scope of expansion as digitization reaches more and more people and corporation, in turn churning out more data to be hosted. B S Rao, Vice President - Marketing, CtrlS Datacenters gives a glimpse of their future plans at CtrlS Datacenters, “With major customers across all major industry verticals, we are growing at 50% year on year. Hyperscale is the answer to India’s rising storage demands and we are planning three Hyperscale (Tier-4) datacenters in Hyderabad (2 Million Square Feet), Mumbai (1 Million Square Feet) and Chennai (1 Million Square Feet).”

The opportunity and scope for expansion is well put by Sunil Gupta for Netmagic’s plans, “The demand foreseen tomorrow is showing today.The core of NTT Com-Netmagic’s offering comprises IT infrastructure hosting services; but we are increasingly expanding the cloud business, which has been doubling in terms of revenue over the past couple of years. We recently inaugurated two hyper-scaledata centres worth $144 Mn (INR 990 Cr) in Mumbai and Bengaluru with a total capacity of 13,600 sq m, which will scale up its data centre capacity by a whopping 70%.Such heavy investments are usually a barometer of the future demand that the company expects and how well

COVER STORY

B.S.RAO VICE PRESIDENT (MARKETING), CTRLS DATACENTERS

“In fact, today there are just over 25 Tier-4 datacenter operators across the globe. The largest Tier-4 player would have a footprint of approximately one million square feet. However, CtrlS will soon enjoy a cumulative footprint of 5 million Tier-4 datacenter space spread across 10

datacenters in India – thereby emerging as the World’s largest Tier-4 Datacenter”

Major challenges faced by CIOs with On-Premise Datacenter Challenge(s)

How Datacenters help resolve the Challenge(s)?

Datacenter uptime management

By providing robust datacenter facilities such as a Tier-4 infrastructure with an uptime SLA of 99.995%

Energy efficiency management

Providing Industry lowest PUE of 1.45 helping customers reduce the power costs by as much as 30%

Round-the-clock management of datacenter

Datacenters provide round the clock monitoring and management teams to ensure the infrastructure and applications are managed at the datacenter

People and skill management

If the company outsources to a datacenter, a CIO does not require inhouse resources, datacenter take care of the same.

Business Continuity Management

Datacenters provide a DR site at a different geography to ensure business continuity

Scalability Management

Datacenters are equipped to scale on demand and can cater to growing requirements of CIOs

Source: CtrlS Datacenters

its business has been doing over the years.Growth is unprecedented.”

Nikhil Rathi believes that Webwerks is ready to cater to the growing demand for data center space and future expectations of customers, “Our data centers are future-ready. We have scalable and flexible Infrastructure up to 200% of each Infrastructure for every enterprise customer and to further improve and adapt newer technology to further cater to any demands. Our expansions plans include building Data Centers in Bangalore, Chennai, and Hyderabad. We will plan to strategically deploy its new state of the art Infrastructure in these regions with scalable deployment in thousands of square feet floor space. Creating high-density data center will give a new wave for

digital transformation in India and with creating job opportunities in these regions.”

India’s datacenter market is quickly adapting to new trends and advancements in aspects like power, cooling solutions, and pricing. As adoption of Green IT grows, enterprise service providers are on their way to building energy efficient mega datacenters with right sizing, enhanced system architecture and better design. Cloud computing will have a greater effect moving forward which will lead to affordable datacenters hosting services for enterprises and startups.

Hybrid solutions will continue to drive overall cloud adoption in the country. Trends such as co-location services or captive data centers will dominate the adoption by heavily regulated verti-

cals that require strict data confidentialitysuch as BFSI, healthcare, and government departments.

With each sector having a different set of storage and hosting demand, CIOs need to carefully understand what type of infrastructure is most supportive of their business strategy and which service provider best suits their set of needs.

But what can be said with certainty, India is on its course to becoming one of the major super powers in the information era. This push from the entire economy towards a better future will heavily rely on the ability to generate, analyze and leverage data. As the world’s second largest market migrates from brick and mortar to digitally empowered, Hyperscale Datacenters are on their way from being a buzz word to reality.

FEBRUARY 2019 ENTERPRISE IT WORLD 23

COVER STORY

CTRLS DATACENTERS CtrlS is Asia’s largest Tier-4 Datacentre operating over1 million square feet of datacenter space in India spread across six datacenters located in Mumbai, Noida, Bangalore, Hyderabad and Chennai. and cooling equipment, motion sensors, efficient airflow management, humidity and water control, robust PDUs, best of breed cables etc.

SERVICES OFFERED l l l l l l l l l

Colocation Services Work Area Recovery Services Disaster Recovery Services Managed Services Cloud (Public/Private/Hybrid) Community Cloud (Banking, Manufactur ing, Insurance) SAP Cloud Hosting (SAP Landscape, SAP HANA, SAP S/4 HANA) Cloud Managed Services (AWS/Azure/GC) Managed Security Services

USP l l l l l

OVERALL INFRASTRUCTURE Currently, CtrlS boasts 1 Million Square Feet spread across six currently operational datacenter locations across the country. This includes Tier-4 Datacenters with two at Hyderabad, two at Mumbai and one at Noida and Bangalore each.

CtrlS also has a Tier-3 Datacenter located at Chennai. Future plans include Tier-4 Hyperscale Datacenters planned to be rolled out by 2020 at Hyderabad (2 Million Square Feet), Mumbai (1 Million Square Feet) and Chennai (1 Million Square Feet)

LEVELS OF SECURITY CtrlS provides Military Grade security – all designed based on the military principles spread across nine (9) levels, which include fortified walls, remote controlled gate(s), two layered RCC pillar structure, reinforced RCC Walls for the entrance, 24 hours security (manned majorly by ex-military personnel), entry after re-verification & re-frisking, turnstile for individual entry, access control enabled access, baggage Scanner, metal detector based entry to the facility, bullet proof door(s), mantraps, biometric and card based dual 24 ENTERPRISE IT WORLD FEBRUARY 2019

l

authentication access to highly critical zones.

The company also has a world class Security Operations Center (SOC) to monitor its facilities, including DDoS prevention and ensure the facility is secured from any internal or external threats. The company also has certifications in PCI-DSS, ISO 22301, ISO 20000-1, SOC-1, SOC-2, ISO 27001 etc.

PUE CtrlS offer industry lowest PUE of 1.42due powered by 80 innovations in energy efficiency leading to lower consumption of energy as much as 25 to 40% lower than any other data center in the country which is commercially operated.

POWER AND COOLING CtrlS ensure optimization of power and cooling driven by industry best practices (based on American Society of Heating, Refrigeration and Air conditioning Engineers - ASHRAE)including special and effective hot-aisle/cold-aisle configurations and effective air-flow management, filling gaps in the racks with blanking panels, state of the art and most efficient and energy friendly power

l l

Tier-4 Datacenter Uptime SLA of 99.995% Industry Lowest PUE of 1.42 Zero downtime since inception India’s only quake proof and 100% pollution free datacenter Datacenters powered by Solar and renew able energy USGBC certified LEED V4 O+M Green Datacenters Military Grade 9-Zone Datacenter Security

VERTICALS SERVED Across all major industry verticals CtrlS serve 20 of the Fortune 100 Global multinationals, 35 of the ET 100 Indian companies including 80% of India’s top 25 banks, the world’s largest telecom company, the world’s largest car manufacturer, the world’s largest ERP services company, the world’s largest logistics player among others

FUTURE ROADMAP CtrlS is growing at 50% year on year and planning three Hyperscale (Tier-4) datacenters in Hyderabad (2 Million Square Feet), Mumbai (1 Million Square Feet) and Chennai (1 Million Square Feet) that would translate to a total of 5 million square feet across 10 datacenters by 2020 creating the World’s largest Tier-4 hyperscale datacenter infrastructure to serve mission critical applications requiring near zero downtime.

COVER STORY

NETMAGIC SOLUTIONS NTT Com-Netmagic Solutions is a major Datacenter player in India offering IT infrastructure hosting and cloud services.

OVERALL INFRASTRUCTURE Netmagic boasts 9 data centres across the country in cities such as Mumbai, Bengaluru, Noida, and Chennai. They have increased impetus on R&D with three centers in Bangalore, Pune and Mumbai. The total capacity is 33,000 m2 of server room area (equivalent to 11,000 racks) spread across 9 DCs.

LEVELS OF SECURITY Each of NTT Comm-Netmagic’s Public Cloud, DC or managed hosting layers has its own set of security services right from basic firewalls to preventive services and also customer-centric security like DDoS layers for e-commerce clients. Netmagic runs a full-fledged SOC out of Mumbai which delivers security services remotely to all its data centers.

PUE All our DCs are green datacenters, the entire infrastructure – construction, lighting, mechanical, electrical and IT systems – is designed to ensure maximum energy efficiency and a minimum impact on the environment.

In fact, DC3 has recently received a Platinum

rating from the Indian Green Building Council (IGBC).

POWER AND COOLING All our DCs are green datacenters, the entire infrastructure – construction, lighting, mechanical, electrical and IT systems – is designed to ensure maximum energy efficiency and a minimum impact on the environment.

SERVICES OFFERED • • • • •

Managed colocation Hosting Multi-cloud connectivity Infrastructure monitoring and management Managed security and disaster recovery

(DR) as a service • NTT Comm-Netmagic’s cloud package with data analytics and enterprise mobility

VERTICALS SERVED Cater an excess of 2000 enterprises globally belonging to domains including Banking and Financial Services, Insurance, E-commerce, Healthcare, Manufacturing, Hospitality, Education, IT & ITeS, Media and Entertainment among others.

Market leaders like Ratnakar Bank, Flipkart, IndiaInfoline, Thomson Reuters, H&R Johnson, Hungama, Yatra, Eureka Forbes, Mahindra Holidays, C-Edge and others are some of our large customers.

USP

FUTURE ROADMAP

• End-to-end managed services • Datacenter partners to most of the cloud service providers • Multi-cloud orchestration portal to deploy and ` manage multiple cloud platforms • Cloud to Infrastructure management • Potential back up of cash-rich NTT • NTT Comm-Netmagic’s Disaster Recovery

Targeting 29% revenue growth in FY 2019 fuelled by demand from BFSI, global hyper scale firms, IT/ITeS, manufacturing, media and government verticals. Aim to achieve CAGR of 25% to 30% over the next five years. Plan to add 150 professionals to our team of 1,270 employees to support our expansion plans this year.

FEBRUARY 2019 ENTERPRISE IT WORLD 25

COVER STORY

WEBWERKS INDIA WebWerks stands as one on the leading TIER III and TIER IV Data center provider offering Cloud Computing, cloud server hosting, dedicated servers, VPS Server hosting and colocation.

OVERALL INFRASTRUCTURE

POWER AND COOLING

WebWerks operates six plus state of art datacenters with remarkable 24x7 Rapid Action Support and guaranteed uptime of 99.995%. Their stateof-the-art Data Center is spread through 30,000 sq. ft. + of area. Our data center is equipped with all the mission-critical hardware and software, a reflection of the services that we provide to our customers.

Precision cooling systems designed specifically to meet the needs of data center heat loads and have very different service and maintenance needs than standard building air conditioning which is designed for occupant comfort.

We have HVAC with separate cooling zones and cold aisle containment for maximum cooling and efficiency. It receives powers from other substations with total electricity power capacity of IT equipment is 10 MW with N+N redundant the entire electrical system has built with redundancy and by pass mechanisms to ensure continuous operation.

LEVELS OF SECURITY 6 layers of security: Constant CCTV surveillance of outer and inside zones up to the bureau level, Access to gear territory 24x7 by means of card key, biometric and keypads, Caution detection zones, Multiple layers of physical security layers, including ID, get to cards, biometric readers, man-traps along with Industry standards compliances with PCI-DSS, HIPAA, ISO 27001, TIA-942 and SSAE18.

PUE Web Werks has deployed multiple technologies to efficiently manage data center power usage.

VERTICALS SERVED Our customers are majorly banks, financial institutions, small and medium enterprises manufacturing, pharmaceuticals, ecommerce sites, mission-critical application service providers, System Integrators. Our enviable client portfolio features companies that are listed with Fortune 500 across various business verticals including Government Sectors.

SERVICES OFFERED

FUTURE ROADMAP

• • • • • •

Our future plan expansions include building Data Centers in Bangalore, Chennai, and Hyderabad with new state of the art Infrastructure scalable deployment in thousands of square feet floor space. With scalable and flexible Infrastructure up to 200% of each Infrastructure for every enterprise customer, our Data Centers are future-ready.

Co-location Services Dedicated Servers VPS Hosting Disaster Recovery Services Work Area Recovery Services Cloud Hosting and Backup

USP Web Werks data centres offers more than 56

26 ENTERPRISE IT WORLD FEBRUARY 2019

varied services and A-la-carte menu which other data centers do not provide. We offer flexibility, hybrid models and even support to IOT and AI/ Machine Learning.

COVER STORY

PERCEPTION STUDY: INDIA’S LEADING DATACENTER SERVICE PROVIDERS Enterprise IT World surveyed over 200 CIOs and Enterprise IT Leaders on their experience with different Datacenter Service Providers in India based on their preference, and perception. The survey also observed the CIO level of satisfaction from their DC partners on specific parameters.

Most Popular Datacenter SPs in CIO Mindshare 4.2% % 1.1

1.

7 2.3 % %

23.6%

10.9% 8% 8.6%

22.4% 17.2% Other

CIO’s ranked datacenter providers based on their popularity and visibility of the brands. CtrlS Datacenters emerged as the most popular datacenter company followed by Netmagic and Sify Technologies.

Experience and Perception CtrlS Datacenters Netmagic ESDS & Sify Technologies

2

1

3

It is said that a brand is defined by customer experience. CIOs ranked the datacenter service providers based on their experience and perception. In this survey, CtrlS was ranked No.1 by the CIOs followed by Netmagic and Sify/ESDS.

FEBRUARY 2019 ENTERPRISE IT WORLD 27

cover story

India’s Most Preferred Datacenter SP 1.6%

% 3.2 % 3.2

6.3% 9.5%

54%

22.2%

Brand reputation, service quality and brand attributes define the brand preference. During the brand preference study with CIO’s, CtrlS Datacenters emerged as the top brand followed by Netmagic and STT

Parameters to rate a datacenter service provider?

Quality, reliability, uptime, security, SLAs, scalability, business continuity define how satisfied is the customer experience’s with a SP. In this perception study, uptime and availability was ranked highest followed by SLA. SLA: 81%

Security and Reliability

Uptime and Availability: 86% Technical Support: 70%

Customer Friendliness

DR & Back Up: 64% Scalability

Crisis and Disaster Management: 58% Scalability: 56%

Crisis and Disastar Management

Customer Friendliness: 45% Security and Reliability: 32%

DR & Back up

Technical Support

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CIO TALK

CHITRANJAN KESARI,

Head IT, Kanakia Group

“Leading digital transformation includes thorough assessment of the work, how we communicate, deliver results and ensure

there is holistic approach that is inclusive of all these elements.”

LEARNING FROM A DIGITAL JOURNEY OF A CIO Digital Leaders have to understand the company mission and vision in order to feel inspired and committed to achieve the organizations goals.

A real transformation, whether we talk about digital or any other, requires peoples buy in and the belief that they are part of something bigger.

M

y digital life started, when I left my manufacturing job in 2013 and started working in a company where way back in 2013-2014 teams are talking only for digital, Cloud, online platform and other online applications like customer portal, Real time DMS and little hope for some mobile apps at that time Blackberry like phone is phasing out and smart phones are evolving. A dead life of a blackberry phone is a good opportunity for a CIO to start to think of some Digital technology and mobile application.

As way back in 2011 when we started implementing some cloud based solutions to our manufacturing units, that times market pundits say that this is not going to survive for longer runs. But right now this is a future and all are slowly adopting the same. When Prime Minister Modi entered the picture, new hope cropped up and in a world were digital technology is at the front seat and has fundamentally changed everything we do and now we do it, it is important

to take a step back and think about how this is impacting people in the organization.

In this day and age, technology has allowed organizations to be more productive, and with a larger reach than ever before. Organizations are creating on new revenue and value by using digital technologies that have a direct impact on how products and services are impacted and how product and services are delivered, it is delivered properly or not. In the middle of all these changes we can visibly see a need to up skill people to ensure they are ready for the demands of this evolution and the new ways of working.

I remember when I am working in a company with multiple global presence required my presence 24/7 and I am always on my smart device to reply to my communication.

Leaders needs to consider not only the massive changes in their business and their customers, but also the changing work force, which expects an environment that is interesting, and purposeful and which allows them to develop themselves providing career flexibility, and new

ways of working. We need to rethink how we can create a differentiated employee experience that recognizes innovation to guarantee we continuous reinforce the behaviour we wish to see in the organization, either we can say GIS based attendance, smart KRA, KRA linked with top to bottom approach etc.

We need to also be mindful that roles have evolved and the skills and competencies we may have needed in the past may no longer be relevant today. We have to change our mind set from legacy to digital and we have to recruit, we have to increase the level of digital preparedness hand by hand in all functional areas, like ERP, CRM and some cloud based technology etc. It will also require the realignment of the organizational structure to ensure we integrate values and business goals with digital strategy, to improve the customer experience, increase communication and operational efficiencies.

Among all this changes, we have to understand our company mission and vision (Digital First) in order to feel inspired and committed to achieve the organizations goals. A real transformation, whether we talk about digital or any other, requires peoples buy in and the belief that they are part of something bigger.

As leaders of today, we need to realise that no matter how much is invested in the start-of the art technology, facilities, products or services, unless there is real change in the organization cultures and its peoples. A genuine transformation will not be successful and we will run the risk of not remaining current in today’s environment therefore become obsolete.

FEBRUARY 2019 ENTERPRISE IT WORLD 29

EVENT FEATURE

INFOSEC FOUNDATION AND ENTERPRISE IT WORLD SUCCESSFULLY CONCLUDE SECURITY SYMPOSIUM & CYBER SENTINEL AWARD IN BANGLADESH An initiative of Infosec Foundation and Enterprise IT World to engage leading business minds and stakeholders

I

n lieu of the growing Digital Transformation and increasing concern towards cyber security; Enterprise IT World Magazine, the leading IT Media Company, in association with Infosec Foundation engaged businesses and stakeholders with a Knowledge Forum on Cybersecurity challenges, Government initiatives towards them and current threats and their remediation.

The event held in Bangladesh was an absolute knowledge forum for businesses to understand the need of a more organized initiative towards cybersecurity in order to accommodate the future

technologies and solutions including IOT, Edge Computing, AI, BI, etc.

The knowledge forums helped the audiences understand the necessary trends to further help in better business decision making and to thrive successfully. Sanjay Mohapatra, Editor, Enterprise IT World opened the event with the welcome address and was joined by Sushobhan Mukherjee, Chairman, Infosec.

The event witnessed the presence of a series of speakers from reputed organizations including Access to Information Programme, Sophos, Klassify, Check Point Software Technologies,

Along with Hon’ble Minister of Planning of People’s Republic of Bangladesh, Muhammad Abdul Mannan, Mr. Sanjay Mahapatra, Editor, Enterprise IT World, Mr.Sushobhan Mukherjee, Chairman, Infosec Foundation and Mr. K.A.M. Majedur Rahman, Managing Director, Dhaka Stock Exchange at the Opening ceremony of Enterprise IT World & Infosec Foundation Security Symposium 2019, Dhaka.

View of the InfoQest magazine launch

Hon’ble Minister of Planning of People’s Republic of Bangladesh, Muhammad Abdul Mannan, giving inaugural speech

30 ENTERPRISE IT WORLD FEBRUARY 2019

Mr.Kapil Awasthi, Regional Director, North & East, Check Point Software Technologies Infosec Foundation

Mr. Sanjib Mohapatra, Publisher, Accent Info Media, welcoming Hon’ble Minister of Planning of People’s Republic of Bangladesh, Muhammad Abdul Mannan, with bouquet

Panel discussion on Security Orchestration and Managed Security. In the picture, along with the Moderation: Mr.Shaerul Haque Joarder, VP & Head of IT , EPIC Group , Panelists include Mr.Espen Haagenrud, CISO, Grameen Phone, Mr.Azim U. Hoque, Co-Founder at Cyber Security Forum, Founder and President at University IT Forum, Mr.B.M.Zahid-ul Haque, Head of Information Security, BRAC Bank Limited , Mr.Syed Almas Kabir, President – BASIS, CEO & shareholder of MetroNet Bangladesh Limited and Managing Director of AyAl Corp and Mr.Tanveer Ehsanur Rahman, CTO, Novo Telecom LTD

Along with Hon’ble Minister of Planning of People’s Republic of Bangladesh, Muhammad Abdul Mannan, Mr. Pallab Ganguly, Chairman – IEEE Comsoc Kolkata Section, CISO-Gen Calcutta Electric Supply Corporation (CESC) and Sanjay Mohapatra, Editor, Enterprise it world

Mr. Pallab Ganguly, Chairman – IEEE Mr.Mohit Puri, Director – Presales, India/ Comsoc Kolkata Section, CISO-Gen Calcutta SAARC, SophosSoftware Technologies Electric Supply Corporation (CESC)

Woori Bank and many more, which came forward to enlighten the audiences on topics including the Cybersecurity Initiatives by Government in Industry 4.0, Industry 4.0 Trends, Strategy & Best Practices, Advanced Persistent Threat Landscape and Remediation Roadmap. The event also concluded on various verticals discussing the Threat Trends, Intelligence and Response, Privacy Challenges in Big Data and Industry and related queries which may hamper CIO’s in near future.

Chief Guest, Mr.M.A.Mannan, Honorable Minister, Ministry of Planning, Peoples Republic of Bangladesh commented, “It is a matter of

Opening Remarks given by Mr.Sushobhan Mukherjee, Chairman, Infosec Foundation

Mr.Greesh Behal, Regional Head - West, KlassifyInfosec Foundation

Mr. Sanjeeb Sengupta of Check Point Software addressing t he audience

EVENT FEATURE

CyberSentinel 2019 Awardees, Bangladesh MOLLA MD REZAUL KARIM, DEPUTY GENERAL MANAGER (INFORMATION TECHNOLOGY) RUPALI BANK LIMITED TAPAN KUMAR NATH, DEPUTY SECRETARY AND ADVISOR GOVERNMENT OF BANGLADESH B M ZAHID UL HAQUE, HEAD OF INFORMATION SECURITY (CISO) BRAC BANK LIMITED MOTASHIM AL RAZI, FIRST ASSISTANT VICE PRESIDENT ONE BANK LIMITED

Mr. Sudipta Biswas, Vice President & CISO, Prime Infoserv LLP. giving an introduction to the Cyber Sentinels Awards.

Mr.Mohammad Arfe Elahi, Chief Technology Officer, Access to Information Programme (a2i)

MUHAMMAD ABUL KALAM AZAD, HEAD OF IT SECURITY & COMPLIANCE BANK LTD

EASTERN

SK. SHAKIL AHMED, SAVP & HEAD OF IT SECURITY DUTCH-BANGLA BANK LIMITED MAHADI HASAN HASAN, VP NATIONAL BANK LTD KAZI NAZRUL ISLAM, SR.CONSULTANT CYBER SECURITY PWC BANGLADESH MD.MAHBUBUL ALAM, HEAD OF INFORMATION SECURITY DIVISION PRIME BANK LIMITED OMAR F. KHANDAKER, CTO SONALI BANK

PARTNERS TO THE EVENT

SANDEEP PURI COUNTRY MANAGER -INDIA & SAARC - GURUCUL

“Bangladesh is a high potential market for us and we were pleased to be part of Enterprise IT World Security Symposium 2019, Dhaka, which was well attended by customers and partners.Gurucul

Risk analytics, Gurucul Identity analytics and Gurucul Fraud Analytics solutions are perfect fit for growing banking & financial and manufacturing sector in Bangladesh”

MR.GREESH BEHAL REGIONAL HEAD - WEST, KLASSIFY INFOSEC FOUNDATION

“We are extremely happy that we participated in the Enterprise IT World Security Symposium 2019, Bangladesh. It gave us opportunity to explore the potential market which is growing at nearly 8%. It was well attended event and the best part is that the,minister of planning, Bangladesh, is very supportive of

Indian companies who wants to participate in the growth story of Bangladesh. From Klassify point of view, I am of strong belief that after India, Bangladesh can be a destination for us.” immense pride for our country to host the core members of top IT organisations across the globe, who have come together to share their ideas and ideals on one of the crucial topic ‘Cyber Security’ an issue of concern across borders. We look forward to more such endeavors where we all can come together again for more such brilliant initiatives. We encourage and support anything which is progressive in nature. We would like to offer all our cooperation and support to the enterprises

who like to open operation in Bangladesh.”

Some of the top CIOs and IT Leaders in attendance included Mr.Mohammad Arfe Elahi, Chief Technology Officer, Access to Information Programme; Mr.Kapil Awasthi, Regional Director, North & East, Check Point Software Technologies; Mr.Mohit Puri, Director – Presales, India/ SAARC, Sophos; Mr. Pallab Ganguly, Chairman – IEEE Comsoc Kolkata Section, CISO-Gen Calcutta Electric Supply Corporation (CESC)

etc. They also gave presentation on various cyber security topics. Whereas Gurcul was present in the event by demostrative its unique Cyber security product lines.

The event was carried out to provide as an ideal platform for all CIO, CTO, IT Head, IT manager or IT decision makers who are responsible for their internal IT consumption and securing their organisations from the existing cyber threats.

Giving vote of thanks, Sanjib Mohapatra, Publisher, Enterprise IT World, said, “As a responsive media our objective is create awareness and connect people in various regions to deter the aggression of the perpetrators or cybercrime. I am extremely happy to tell that Bangladesh is one of the countries in the SAARC region which is becoming victim of the cyberattacks again and again. Of course, the reason lies in its growth which is touching 8% and it is becoming more stronger in the coming years.

The event was supported by Klassify, Gurucul, Sophos and IEEE. There were also CyberSentinels awards where 10 of Bangladesh based CISOs and Security professionals receive the award. It also witnessed the InfoQuest magazine launch.

FEBRUARY 2019 ENTERPRISE IT WORLD

31

FEATURE STORY

DIGITAL TRANSFORMATION IN BFSI NEEDS EQUAL SECURITY TRANSFORMATION EFFO Banking technology is expected to grow to $2.4 billion by 2020, with significant advancements in digital transformation efforts. But with the surge in digital banking services, hackers are increasingly focusing on vulnerabilities in emerging-market countries like India leaving organizations with no choice but to undertake a major revamp of cyber security.

I

BY CHITRESH SEHGAL

n an increasingly digital landscape, customer centricity and anytime availability are transforming how banking and financial services are delivered in the country. With customer expectations at an all time high, the focus on improved digital and mobile

32 ENTERPRISE IT WORLD    FEBRUARY 2019

banking experiences has seen rapid increase.

This has been directly proportional and can even be squared in terms of the security tools and reinforcements in the sector. Keeping up with competition is a continuous task for BFSI CXOs, which has influenced heavy investment in advanced technologies recently as Machine

Learning, Artificial Intelligence, Behavioral Analytics, IoT and Mobility being at the forefront of every new BFSI offering. This has fuelled innovation among both vendors and internal product development teams in enterprises.

The industry has been witnessing a huge

FEATURE STORY

appears to be a persistent thorn in developments and unhindered success of BFSI innovations.

Black hat hackers have been siphoning money from banks through small-scale to large scale critical cyber frauds through phishing attacks and cloning/stealing of cards/net banking identities/ information. Data from India’s apex bank RBI shows that during 2008-17, banks in India faced 130,000 reported cases of cyber fraud involving an estimated Rs. 700 Crore. The money siphoned off from one of the banks in the recent time is 14 times the bank’s FY18 profit. Cyber threats have been a constant for Indian financial enterprises where a severe cyber-attack can be bad enough to result in bank failure.

THE TECHNOLOGY LANDSCAPE

EEDS AN EFFORT shift among financial services organizations towards cloud-based services and infrastructure to cater to scaling consumer demand for greater convenience, mobility, and simplicity in digital capabilities. With innovation in mobility and digital banking, cybersecurity as a menace

Digital transformation based on customer centricity and mobility being the norm, one of the most significant technology developments in BFSI has been the Cloud. The benefits of cloud for digital banking purposes extend far beyond happy customers and investors. As Rajesh Maurya, Regional Vice President, India & SAARC, Fortinet points out, “In fact, data shows that by shifting their back-office functions to the cloud, banks can achieve savings between 30 to 40 percent.” With the deep embedded challenge of create more customers, and keeping the current ones interested, several factors are affecting the technology acquisition plans of enterprises today.

As Biju Varghese: SVP, Enterprise Solutions, SAARC & APAC, eMudhra opines, “Various factors affecting technology acquisition include enhancing core banking value; revamping the digital agenda; moving from information to insight; dealing with a changing risk regime; from cash to electronic modes of payment; grappling with financial inclusion and accelerating innovation.”

Operational factors such as the Capex involved significantly impacts technology developments for BFSI enterprises. Anshuman Pandey, Chief Technology Officer, Goals101 explains, “BFSI

ANSHUMAN PANDEY,

CHIEF TECHNOLOGY OFFICER, GOALS101

“Any technology which is not secure by design is a huge risk to the business and no amount of benefits

of the said technology can offset the potential risk to the organization.”

organizations already have systems in which they have invested heavily, and hence are increasingly cognizant of what new investments they make.

With the prevalence of cyber-attacks, phishing, social engineering, and the likes, security and regulatory compliance aspects of each new technology acquisition are significant factors.”

Anshuman continues, “A key contributor to acceptance or reluctance in acquisition, however, is the learning curve. Like any other established industry, getting employees to alter the way they work, and taking time out from core business to train employees is a challenge for BFSI organizations.”

This is a critical factor as Rakesh Viswanathan, Regional Director at Cyberbit points out, “Acquisition of technology is never a problem, but the concern is the troubling gap between the inherent value of the technology and the ability to put it to work effectively. To close this gap, BFSI organizations need skilled teams which can use these technologies in a best possible manner without compromising on cyber security.” There needs to be increased focus by BFSI organizations to train their workforce in technology operations and cyber-security awareness to ensure smooth delivery in actuality.

CHALLENGES WITH DIGITIZATION With online banking, increased reliance on dynamic collection of data through new digital channels, protecting this data and providing it to customers and third parties in a secure manner and when required are a challenge for the industry. Attacks like Cryptojacking have leapfrogged ransomware as the malware of choice.

As Rajesh Maurya of Fortinet points out, “While ransomware continues to be a serious concern for financial networks, the number of unique cryptojacking signatures nearly doubled in the past year, while the number of platforms compromised by cryptojacking jumped 38%. Perpetrators include advanced attackers using customized malware, as well as “as-a-service” options available on the dark web for novice criminals.” Another big challenge is growing encrypted traffic. While encrypted traffic has always been a staple of financial organizations, it now represents an unprecedented 72% of all network traffic, up from 55% just one year ago. Rajesh explains “While encryption can certainly help protect data and transactions, it also represents a challenge for traditional security solutions. The critical firewall and IPS performance limitations of most legacy security solutions continue to limit the ability of organizations to inspect encrypted data at network speeds. As a result, rather than attempting to slow down time-sensitive financial transactions, FEBRUARY 2019 ENTERPRISE IT WORLD 33

FEATURE STORY

RAJESH MAURYA,

REGIONAL VICE PRESIDENT, INDIA & SAARC, FORTINET

“The issue isn’t that security devices aren’t in place but that they operate in isolation. Security and operations teams rarely have

clear and consistent insight into what is happening across the network.” a growing percentage of this traffic is simply not being adequately analyzed for malicious activity, making it an ideal mechanism for criminals to spread malware or exfiltrate data.” Another major security challenge is Botnets which are getting smarter. The number of days that a botnet infection was able to persist inside an organization increased 34% during Q3, rising from 7.6 to 10.2 days, indicating that botnets are becoming more sophisticated, difficult to detect, and harder to remove. This is influenced by organizations failing to practice good cyber hygiene, including patching and updating vulnerable devices, protecting IoT and other devices that can’t be directly hardened, and thoroughly scrubbing a network after an attack has been detected.

As per Rakesh Viswanathan of Cyberbit, the challenges for BFSI in 2019 will include “finding the right mix of investment and automation using artificial intelligence, dilemma of implementing blockchain technology which can prove to be a panacea, connecting with third party providers to drive customer centricity, tailor service catering to individual needs and speeding up response time to clients.”

Another major challenge is management of digital identities of individuals and enterprises to offer an integrated omni-channel experience that extends banking, wealth management and payment services in a seamless fashion. As Biju Varghese of eMudhra opines, “While digital identities have become safer at one level, given the ubiquitous nature of their use in the evolving fintech world, cloning of these identities can lead to amplified risks. Managing customer access to solutions and services becomes increasingly confusing.”

The customer demographic has witnessed a shift towards young, more tech-aware customers who less forgiving of inconveniences and expect instant, personalized services. BFSI organizations are always exploring adoption of new technologies to proactively ensure faster response in their services. Anshuman Pandey of Goals101 34 ENTERPRISE IT WORLD FEBRUARY 2019

explains, “A key challenge will be to utilize these new technologies such as Mobile, Biometrics, Cloud, ML & AI, Blockchain, etc, to the fullest, while ensuring security and compliance. Another significant challenge that will be in focus is to best use data to engage customers, prevent attrition and positively impact business. The decision between building and buying will further exacerbate these challenges.”

PERENNIAL SECURITY HEADACHE With data sensitivity core to BFSI, organizations have increased focus on security in their technology infrastructure. This is impacted by rise of digital banking but lack of privacy mindset in users. Recent much publicized cyberattacks like Pune’s Cosmos Bank, State Bank of Mauritius, UK’s Metro Bank, Bangladesh Bank and Australia’s Judo Capital have accelerated the need for revamp of security practices. Factors like financial risk, reputation loss, regulatory penalties, and post-facto security revamping costs have resulted in proactive adoption and greater emphasis on authentication, biometrics, encryption, digital certificates, firewalls, and filtering password protection to ensure customer confidence in their services.

As Rajesh Maurya explains, “Challenges continue to grow, and financial institutions– especially those in the midst of digital transformation efforts – are being highly targeted by cybercriminals. Commercial Banks, Fintech Companies, Stock Brokerage Firms, Asset Management Firms, and Insurance Companies that support digital transactions through mobile apps are increasingly being targeted and exploited by malicious criminals as they struggle to figure out how to inspect and secure the growing volume of encrypted traffic, battling the persistent botnets, and addressing new malware trends. The challenges of siloed deployments and fragmented infrastructure have further enabled an alarming increase in cyber events. The issue isn’t that there

BIJU VARGHESE: SVP

ENTERPRISE SOLUTIONS, SAARC & APAC, EMUDHRA

“Given the ubiquitous nature of their use in evolving fintech world, cloning of digital identities can lead to amplified risks. Managing

customer access to solutions and services becomes increasingly confusing.”

aren’t security devices in place but that these solutions almost always operate in isolation.

Security and operations teams rarely have clear and consistent insight into what is happening across the network.”

RBI Guidelines on Cyber Security Framework for Banks has detailed the required Cyber Security Framework focusing on three main areas - Cyber Security Operations Centre (C-SOC), Cyber Security Incident Reporting and Cyber Security and Resilience. Financial organizations have deployed a SOC with their Network Operations Center (NOC) to increase visibility, centralize management, and improve control. But even with centralized NOC and SOC solutions in place, teams running them tend to still be siloed and only focus on half of the equation. In today’s complex ecosystem of hyperconnected digital networks, a unified approach to secure network operations effectively mitigates resource constraints while closing the gaps inherent in isolated management strategies.

There is a tendency for organizations to feel

FEATURE STORY

RAKESH VISWANATHAN,

REGIONAL DIRECTOR AT CYBERBIT

“The sector will invest in AI and ML to stay ahead of attackers Growing demand for highly skilled cyberdefenders will lead larger

BFSI players to build in-house cyber academies to train their teams.”

SRINIVASARAO MUPPANENI,

GROUP CIO, THE AP AND TELANGANA STATE COOP BANKS

that their security posture is stronger than what it is. But breaches help open the eyes of information security leaders who have started formulating and following robust cyber crisis management plans to mitigate and deal with any possible scenario. Financial institutions are witnessing increased targeting (three times more than any other industry. As per Rakesh Viswanathan of Cyberbit, “Because of increased number of attacks, BFSI organizations are moving towards data lakes and threat hunting techniques for effective investigation of cyber threats. Data lake is the optimal solution to fulfill cybersecurity use cases as it collects log from all possible security layers like networks, endpoints, servers, and security products like DLP, VPN, firewalls etc.

This technique makes forensics and investigation comparatively easy.”

TRENDS THAT WILL RULE 2019 With digitization of operational aspects Smart paperless workflows will be a big deployment trend for enterprises in the space. As Biju Varghese understands, “With the help of embedded AI aiding backend operations and new changes in eSign guidelines by Govt of India, banks will be able to quickly identify bottlenecks in their operation workflows and bring in significant improvements in process efficiencies.” AI and ML are also the core technologies towards more personal customer experiences. “Virtual Banking is all set to be the raison d’être for technology in BFSI,” Anshuman Pandey continues, “Use of AI to engage customers with relevant content and deliver personalized services is a big focus.

Financial industry is the main market for blockchain use cases. Rajesh Maurya explains, “Firms are deploying blockchain to support mainstream sovereign currency processes—not the controversial cryptocurrency transactions that initially thrust blockchain into spotlight.” Rate of blockchain adoption is growing fast—expanding its footprint across multiple industries and

economic sectors. A recent IDC report projects a 73.2% worldwide compound annual growth rate (CAGR) between 2017 and 2022 for spending on blockchain solutions with global rise in spending from $1.5 billion in 2018 to $11.7 billion in 2022.

As Biju notes, “‘IndiaChain’, the largest blockchain network in India by NITI Aayog, will see adoption to increase transparency, combat frauds, and many other use cases. Virtual Private Cloud and associated technologies such as IoT may play a big role in operational optimization in the sector.”

For the cybersecurity professional, blockchains are another enterprise asset to protect from adversary interference. Fortunately, at the technology’s current stage of evolution, almost every blockchain project is a greenfield project.

This offers application designers the opportunity to build security into the project at the beginning of its development cycle.

ROAD AHEAD FOR BFSI As pre-cursor to any successful implementation, CIOs need to ensure that the technologies they evaluate are secure & scalable by default, have the least learning curve, are easy to deploy and manage, and do not distract the organization from their core business. Digital transformation efforts spread security resources thin, restricting visibility and fragmenting controls and requiring an equivalent security transformation effort.

CIOs need to rethink their security strategy and implement global best practices. They need to redefine the security framework and shift from conventional security like point products, manual management, and reactive security to a strategy where different security elements are integrated into a single system, security workflows can span multiple network ecosystems, threat-intelligence is centrally collected and correlated, and threat detection and response is automated and uniform. Rapid response times are crucial, which makes the implementation of truly expansive and integrated security automation essential,

“A major challenge with new technology partnerships is that there are too many service providers with less expertise.

We expect innovative solutions and support to come from the service providers.”

from data collection to coordinated responses to threats.

With mobile banking becoming mainstay, maintaining a comprehensive inventory of devices of end users through third-generation network access controls and behavior base-lining is important to monitor for aberrant behavior and malicious activity. Indian BFSI CIOs need to invest in detection tools and data lakes platforms to keep zero-day attack and threats residing at end-point at bay. They need to keep their infrastructure isolated and protected from the open environment and have robust and rapid incident response plan to deal with any possible attack scenario.

Hackers are increasingly focusing on vulnerabilities in emerging-market countries like India. BFSI IT and Cybersecurity leaders need to rethink their strategy, from automating their security hygiene measures to replacing isolated security devices with an integrated security fabric architecture that seamlessly spans the growing attack surface. As the Indian banking technology expected to grow $2.4 billion by 2020, the year will see significant advancements in BFSI digital transformation efforts. Organizations do not have much of a choice but to undertake a major revamp of cyber security.

FEBRUARY 2019 ENTERPRISE IT WORLD 35

INTERVIEW

DIGITAL SHOULD IMPACT BOTTOM LINE AND NUMBERS With a first base of enterprise IT and industry-first examples of automation in her hat, veteran CIO Priya Dar is ready to take Godfrey Phillips to the next level through Digital initiatives that get the most out of vast amount data at hand.

How are you using digital technologies in your organization?

Godfrey Phillips is India’s second largest tobacco manufacturer and has been around for 75 years. It is the flagship company for Modi enterprises. So, pretty early in our manufacturing journey we understood the value of automation. We started our automation journey towards the late 1990s. We started implementing enterprise IT with automation around functions like finance, purchase, etc and were pretty much set by the beginning of 2000 with the enterprise. The next step we took was infrastructure.

By the time the digital wave came in, we were pretty much set at the place where we were going to take the next leap.

We look at digital as something that will help our business.

It is no longer just an IT initiative that’s automating functions. Digital should impact bottom line and the numbers.

It should give you access to information which will increase your sale. That is what we are going with Digital at GPI. We are using the technology to ensure that it directly impacts our business. We are taking initiatives, steps, and projects to make sure that happens.

Can you give a few examples of digital projects have impacted the business?

One of the things we are very proud of at GPI is automation in our leaf division right from buying the raw material to manufacturing. Earlier, everything used to be done on paper and then sent to the back office. About 5 years back, we were the first ones in the industry to automate the whole system end to end. We use handheld scanning with barcodes right from the platform when we buy. There’s a six to seven step process that goes through multiple locations. A very important thing we want to do in our industry is traceability. This means that if you have a product in your hand, can you tell the material used in that product. We built a custom solution where we started scanning and all the data used to go in the backend system which was Cloud-based and every step is tagged with information which can be could traced back to the earlier 36 ENTERPRISE IT WORLD FEBRUARY 2019

one. It is done all using handheld scanners from Motorola that were prevalent 5-6 years ago. We are planning to move to a simpler technology. All the paper work, the running around, headache of management, everything went away from day 1.

We also have a number of partnerships. We are working with a startup called Crop to make sure that contract farming is done according to set standards. We have a cloud based solution that monitors farms and also gives vital information to the farmer like the type of fertilizer to use, and the water quality etc. From the farming perspective, we are doing a lot to help them and build connect between the company and the farming community.

Are you leveraging AI in any of your projects?

We have this data repository that we have just created and are exploring AI to now use this data to do more than just reporting or dash boarding. We are doing a few pilots to figure out what works and what doesn’t work. The ideal situation would be a solution telling us, ‘Pick up this product put this scheme on it and sell it here.’ We are working towards that.

What are your expectations for technology improvement throughout the industry?

One of the things missing currently is functional or industry-level solutions. We have a number of technology solutions but there’s a lack of industry specific solutions. We have to figure out what works for us. In one of the conferences I attended, a person stood up and said that chatbots are not viable and we shouldn’t waste time on them. But for a company like us, we see a lot of value in chatbots, and benefits. So, you have to look at solutions specific to your industry. It can’t be that something that works everywhere will work here. You have to pick and choose, understand your businesses, and understand what the customer needs from you. There’s nothing technology can’t do but you have to figure out what you want the technology to deliver.

INTERVIEW

PRIYA DAR,

CHIEF INFORMATION OFFICER, GODFREY PHILLIPS INDIA

“There has to be clarity about the scalability of projects and POCs and actual viability of rolling it out for the business.

Pilots should be run in a way that they are tested to be scalable for the business.”

What is your advice on successful IT initiatives?

Data is the future of the Enterprise IT ecosystem. There needs to be more volume and better quality of data. If you talk about AI, that’s where one of the biggest challenges lie. There are a lot of experiments around AI, not just data, but voice and chatbots. The first hurdle that we hit is the quality of data and it throws up its own set

of challenges. When you’re inside an enterprise, data quality is not that big a deal. It is completely under your control and you can put rules and systems in place. Once you go out in the world and expand your data it comes back with new challenges. So that is one of the biggest things that we will have to work on as an industry.

From an FMCG perspective, there are a lot of things that we need to do. We can’t pick and

choose and do everything together. There has to be a prioritization. Third thing is scalability.

There has to be clarity about the scalability of projects and POCs and actual viability of rolling it out for the business. A project that runs successfully in one place has to be scalable for other environments. CIOs need to ensure their pilots are run in a way that they tested to be scalable for the business.

FEBRUARY 2019 ENTERPRISE IT WORLD 37

SPECIAL FEATURE

INDIA’S SMART CITIES: HOW FAR HAVE WE PROGRESSED?

With revenues expected to an aggregate of $47.70 billion by 2023, the Indian Smart City projects have brought forth a new wave of opportunity as government, private companies and technology come together to innovate smarter cities for the citizens.

BY CHITRESH SEHGAL CSEHGAL@ACCENTINFOMEDIA.COM

N

early a third of India’s population resides in urban areas.

Cities are integral to an economy contributing a vital share to the GDP and also being the main consumers which drives investment in the market. Four year down the line, a number of smart city projects initiated by the NDA government are reaching maturity. The journey of India smart cities

38 ENTERPRISE IT WORLD FEBRUARY 2019

till now has been decent in its pace but a number of challenges come to face when trying to transform infrastructure and services for millions. The government earmarked INR 48000 crore for the Smart Cities Mission, a phenomenal statement in itself.

The Smart City projects brought forth a new wave of opportunity with collaborations from Central and State Governments, Private Technology

SPECIAL FEATURE

Players, Angel Investors, Urban Municipal Bodies and Innovators. The first 100 Smart cities mission expects an investment over $15Billion in the next few years. The vision is to move towards efficient and effective management solutions and infrastructure for diverse urban environment needs.

The planning of projects involved observing global best practices looking at ground realities and challenges. Smart city initiative will also be a fuel for investment in the cities which will in turn work in the favor of bringing jobs.

When talking about the numbers, a total of 2,342 projects worth Rs 90,929 crore have been tendered under the Smart City proposal. Of this, around 75 per cent are under progress or completed, as on November 30, 2018. The pace of

implementation of projects has picked up significantly during the last few years. As per industry reports, there has been a 290 per cent increase in projects tendered, 332 per cent increase in projects grounded or completed and 479 per cent increase in projects completed since October 2017. As Vishal Mehra, Vice President and Director, iRAM Technologies explains, “The pace of implementation of projects under the smart city mission has picked up significantly during the last few years.

According to the Centre for monitoring Indian Economy (CMIE), if this elevated level of implementation continues then we could see a faster completion of projects in the near future. As per The Ministry of Housing &Urban Affairs, 5,151 projects identified by the cities worth more than

Rs. 2 lakh crores are in various stages of implementation in 100 cities. 534 projects worth Rs. 10,116 crores have been completed, implementation has commenced for 1,177 projects with a cost of Rs. 43,493 crores, and tendering has started for 677 projects with a cost of Rs. 38,207 crores.”

The number of public-private partnerships has picked up and successful implementation of projects is attracting new players and backing for future projects. As Kamal Arora, Sr. Director - Sales (Govt.) at Dell Technologies says, “We are seeing a good momentum on several smart city projects being implemented in partnership between various state governments and enterprises across the country. India is currently undergoing a massive digitization wave and transformation to become FEBRUARY 2019 ENTERPRISE IT WORLD 39

SPECIAL FEATURE

Where have the projects reached New Investment Project announced Investment Project announced

40,00,000 35,00,000 30,00,000 25,00,000 20,00,000 15,00,000 10,00,000 5,00,000

Source: CMIE VISHAL MEHRA VICE PRESIDENT & DIRECTOR, IRAM TECHNOLOGIES

“Smart cities will generate large amounts of data in daily operations which can offer insights and economic value that cities can use to improve efficiency and bring new services to improve lives of citizens.”

a digitally enabled nation and technology is at the heart of this transformation. The Smart Cities project is a tremendous initiative by the government and has created a vast amount of opportunities for the country and its IT industry. Companies across sectors are identifying ways to benefit from India’s Smart Cities project.”

MAJOR TRENDS IN THE SPACE 40 ENTERPRISE IT WORLD FEBRUARY 2019

Smart infrastructures and smart Data Centers (DCs) are at the core of smart cities. With technologies like IoT, Mobility, Sensors, CCTV visual data, AI usage, Machine Learning all massive churners of data, India will need a massive upgradation of IT infrastructure. A number of major DC players are wary of this need and have massive Hyperscale projects on going, Data center will be the places that will manage, coordinate,

and rationalize the resources, tools and technologies that will make up the entire structure of India smart cities. Vishal opines, “Smart City, by definition, is a set of communities that are building infrastructure to continuously improve the life of their residents by harnessing the growing data revolution. A smart city is considered smart due to its inherent intelligence in dealing with its resources and environment by harnessing the

SPECIAL FEATURE

KAMAL ARORA SR. DIRECTOR - SALES (GOVT.) AT DELL TECHNOLOGIES

“Smart Cities need superior digital architect and digital infrastructure to ensure proper planning and execution.

They also rely heavily on a solid digital foundation and smart data management”

RAVINDRA KELKAR SENIOR DIRECTOR, ENTERPRISE & PUBLIC SECTOR, CITRIX INDIA

“While India is still in the process of building a hospitable and sustainable IoT ecosystem, ensuring steady development of policies,standards and best

practices for IoT connectivity is of utmost importance.”

potential of IoT and AI. Smart cities will generate large amounts of data in daily operations. This data exhibits high volume, real time extremely heterogeneous in its sources. This big data can offer insights and economic value that cities and stakeholders can use to improve efficiency and lead to innovate new services that can improve the lives of citizens.”

Although housing and city development in India has largely been unstructured, smart cities present a great opportunity to adopt new technologies that refine the way city dwellers avail amenities. A big part of the success is about making urban living convenient, cost effective and environment friendly. IoT is already being used to develop city wide efficient parking solutions, street lighting management and monitoring system, for reporting air quality parameter, waste management by monitoring garbage bins, public transport management, traffic management etc.

Kamal Arora tells, “The solutions to develop and execute smart cities can broadly be categorized into applications and digital infrastructure.

Applications for the delivery and monitoring of the services and digital infrastructure will be the foundation on which applications will run.

Smart Cities need superior digital architect and digital infrastructure to ensure proper planning and execution. They also rely heavily on a solid digital foundation and smart data management.

Dell Technologies Smart City Partner Ecosystem brings together players offering different solutions and capabilities to help in the execution of Smart Cities and IoT projects. This opportunity will bring significant growth in IoT and AI which will be witnessed with the help of smart city projects. The data so created will be humongous and will help city administration to be more proactive for citizen services. The Intelligent traffic management systems deployment will be helpful not only in managing the traffic better but will also make the roads safer.”

Smart cities need a holistic blueprint and global best practices embedded to create custom solutions that cater to city specific needs. Ravindra Kelkar - Senior Director, Enterprise & Public Sector, Citrix India says, “While India is still in the process of building a hospitable and sustainable IoT ecosystem, ensuring steady development of policies, standards and best practices for IoT connectivity is of utmost importance. In the age of digitization, software-defined networking must not be limited to the data center but must also reach the edge -smart IIoT equipment that requires a smart network.”

SCOPE AND OPPORTUNITY MOVING FORWARD As per United Nations, between 2014 and 2050 India is expected to add 404 million people to its cities. In the next decade, over 50 billion devices

will be connected through machine-to-machine communication and The Internet of Everything (IoE) will be a $1.5 trillion-a-year business globally. There will be another $2 trillion annually in new services and within this market, the global urban services segment is estimated to be around $2 trillion in revenues and savings over the next decade.

The Smart Cities Market revenue in India is expected to grow at a CAGR of 18.5% during the forecast period 2017–2023 to touch an aggregate of $47.70 billion by 2023. Vishal Mehra states, “The smart city market has a huge potential for IT players in India. The smart city is segmented on the basis of components that include hardware, software and service. Today, hardware components account for highest market share whereas the software component is expected to grow rapidly in the smart city market. Hardware component is dominating the market owing to increased demand of hardware components for gathering data required for analysis. For, installation of every software onto any system needs the hardware components, hence making it highest segment holder.” According to Infoholic Research, the smart cities market in India will experience significant growth due to the increasing demand for high-performance computing, increasing reliability, stability, and supportability, reduction in ongoing cost, elimination of traditional systems and manual processes, and better security.

FEBRUARY 2019 ENTERPRISE IT WORLD

41

INDUSTRY INSIGHT

JORGEN HEIZENBERG,

Senior Director Analyst, Gartner

“Real-time analytics on constantly changing data requires different skills and a different mindset. The need for data and analytics governance policy is leading to smarter,

FOUR WAYS TO STRENGTHEN YOUR DATA ANALYTICS WORKFORCE FOR THE FUTURE Tackling workforce structure is integral to an organization’s digital business transformation success. Data and analytics leaders cannot master today’s opportunities and challenges of digital business using yesterday’s roles and organization design.

C

hief data officers (CDOs) consistently mention lack of relevant skills or staff as one of the top internal roadblocks to success.

The Gartner 2018 CEO Survey highlighted a similar pattern, with respondents listing a “lack of appropriate talent and capability in the workforce” as the biggest inhibitor to digital business progress. Data and analytics ranked first among tech-related skills that CEOs will need most.

Algorithmic business is creating new responsibilities and roles for those managing data and analytics. The growing importance of data and analytics creates new strategic challenges for organizations and data and analytics leaders. Now is the time to create an organization with new data and analytics roles fit for the future.

There are a few things that data and analytics 42 ENTERPRISE IT WORLD FEBRUARY 2019

leaders must focus on as they begin their journey to support the transformation required for digital business.

Rethink existing roles The workforce landscape is changing. Some traditional IT roles are being disrupted by “citizen” roles performed by line-function business users.

Other new hybrid roles that span functions and departments and blend IT and business roles are also emerging.

Algorithmic business is creating new responsibilities and roles for those managing data and analytics and requires different, complex skills in areas such as artificial intelligence (AI). Real-time analytics on constantly changing data requires different skills and a different mindset. Furthermore, the need for data and analytics governance policy is leading to smarter, more adaptive governance, resulting in necessary changes in organizations

more adaptive governance, resulting in necessary changes in organizations and roles related to data and analytics.”

and roles related to data and analytics.

Managing a hybrid and distributed organizational model Data and analytics use now impacts the entire organization. This means it doesn’t make sense for multiple, disparate teams or even a single centralized team to oversee the assets. The recommendation is to establish a hybrid and distributed organizational model spanning all data and analytics use cases in the organization.

The CDO is the senior executive who bears organizational responsibility for fostering value creation from its data assets and with the external data ecosystem. The CDO should work with the analytics center of excellence as well as the decentralized teams. As transformation toward digital and algorithmic business continues new roles blending IT and business functions will emerge.

For example, when business and information leaders agree on monetizing data by generating revenue or other financial benefits from exchanging it, hiring an information product manager is vital.

The office of the CDO will gradually begin to lead more data and analytics strategy, and initiate focused, strategic use cases for experimenting, which will broaden across the company over time.

Data and analytics leaders should plan to establish or build out the office of the CDO to manage information assets, deliver insights to the business to improve decision making and generate incremental value.

FOR THE CIOs. BY THE CIOs.

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