March 2019 by Enterprise IT World

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FOR THE CIOs. BY THE CIOs. MARCH 2019

ANNIVERSARY ISSUE COVER STORY

WITNESSING THE CLOUD REVOLUTION “India’s Booming Cloud Market is set to Be Worth $4.1 Billion By 2020,” Forbes’ validation has strengthened the morale of the Enterprise India.....p 20

SAURABH GUPTA

CIO, KENT RO SYSTEMS LTD.

“The role of the CIO currently is to help the business and look out for the opportunities that exist in the market.”....p 41

CHITRANJAN KESARI

HEAD IT, KANAKIA GROUP, MUMBAI.

“Kumbh 2019, is this a Digital Kumbh?”....p 27

RAVINDER ARORA

CHIEF INFORMATION SECURITY OFFICER, IRIS SOFTWARE

“IoT Security: Challenges and Solutions!”....p 27 CLOUD4C – A SISTER ORGANIZATION OF CTRLS IS POWERING 60 OF THE FORTUNE 500 GLOBAL MULTINATIONALS THROUGH CLOUD MANAGED SERVICES, BANKING/ ERP COMMUNITY CLOUD, DRAAS AND MANAGED SECURITY SERVICES.

EDITOR’S LETTER

PUBLIC CLOUD TO BECOME THE DE FACTO COMPUTING HUB

Global public cloud market is growing

on a very rapid pace to touch $206.2 billion in 2019, up from $175.8 billion in 2018. This is just an analysis but by the time we complete 2019, the number will be higher than expected. Similarly, India’s cloud market size is going to be $4.1 Billion by 2020 and my expectation is that it would much more than its projection. It has a great deal to do with the global market growth – particularly the growth in China and US. India offers huge advantage from the investment point of view. This is good for the folks who are in job and waiting at the sidelines for the jobs. The jobs may be in government or private, but the outcome of the investment will impact the lives of all the people. The huge consumer market in India and huge backend market in India for the consumption of the global consumers are the drivers of the Indian growth. As the population is growing and cost of living is growing, it is taking the pricing of the products to a higher side which is naturally eroding the profit margin and restricting the innovation. Therefore, organizations would look at ways and means to enhance the profit margin. One way they can do is by reducing the cost on the people the other would be restricting the cost towards the infrastructure acquisition. In whichever way they can restrict their expenses, they would do that. So, from the cost perspective towards man and

COVER STORY

NEXT MONTH SPECIAL

INFORMATION SECURITY FOR THE CIOS

The next issue is dedicated to information security for the CIOs. This issue is one of the most important issues in the year as cyber security is becoming centrifugal component in the entire CIO scheme of things. Therefore, we would like to take feedback from the CIOs and vendors and create our judgment.

infrastructure, cloud would be the best one. Of course, there would be restriction from various quarters – specially from the government side as it is peoples’ represented govt or democracy. But now the present government has already recognized the importance of cloud computing and have started outsourcing to the cloud companies or they have started building their own DC to put all their tools in their own cloud. This is the first step though, but it also has some restrictions. Some of the tools they may not get in their own cloud as it may not be so world class or may not be updated as per the world standard. Therefore, the next step is public cloud. Many of the large companies globally are in public cloud for reason that they would be globally competitive owning to their strong backend technology. Second advantage is that India is also an epicenter of SMEs who are absorbing the largest population of skilled and unskilled labor force. In order to retain the manpower and grow is not that easy unless you adopt world class technology in your services and product development. This not only gives the SMEs growth but also keeps the work force in good health. They take pride in working in an organization which is at par with any of the global large organizations and therefore they remain motivated and their productivity enhances. We can see the companies like Zomato, Uber, Ola, PayTM, Kent RO, OYO Rooms, Flipkart, etc., which are performing excellent in the index of national industrial performance. There are two reasons behind it – one they are on public cloud secondly, they have motivated workers, who can work day and night using the technology which can deter them from nowhere. Before I wind up I would like to thank every CIO / CISO, CFO/ CTO, and the vendor community who have supported us in reaching today, where we are observing this month (March 2019) as the 10th Anniversary of Enterprise IT World. I wish to get similar kind of support in years to come. I commit that on behalf of Enterprise IT Would, I would support you in bringing global trends and contents, which would help you in showing the path for growth. Thank you and happy reading!

S A N J AY M O H A PAT R A S A N J AY @ A C C E N T I N F O M E D I A . C O M

SUPPLEMENT

HEALTHCARE SECTOR

PLUS

The supplement story of the magazine would be around technology opportunity in healthcare sector. We will take perspective of the CIOs in this as well as the principals who are into this.

Interviews and Case Studies

Catch interviews, guest articles and case studies of recent applications from the Industry stakeholders, IT/ITES Vendors and IT leaders and CIOs from the Enterprise IT World CIO Community.

Send in your inputs to sanjay@accentinfomedia.com MARCH 2019 ENTERPRISE IT WORLD

CONTENTS V O L U M E 0 4 | I S S U E 0 1 | MARCH 2019 | W W W . E N T E R P R I S E I T W O R L D . C O M

FOR THE CIOs. BY THE CIOs.

Publisher: Sanjib Mohapatra Chief Editor: Sanjay Mohapatra Managing Editor: Anisha Nayar Dhawan Sub Editor: Pooja Jain / Sailza Kumari Designer: Ajay Arya Assistant Designer: Rahul Arya, Deepak kumar Web Designer: Vijay Bakshi, Sangeet Technical Writer: Manas Ranjan Lead Visualizer: DPR Choudhary MARKETING Marketing Manager: Nidhi Shail nidhi@accentinfomedia.com SALES CONTACTS Delhi 6/102, Kaushalya Park, Hauz

COVER STORY

Khas

THE CLOUD 20 WITNESSING REVOLUTION

New Delhi-110016 Phone: 91-11-41055458 E-mail: info@accentinfomedia.com

India’s Booming Cloud Market is set to Be Worth $4.1 Billion By 2020,” Forbes’ validation has strengthened the morale of the Enterprise India.

EDITORIAL OFFICE Delhi: 6/103, (GF) Kaushalya Park, New Delhi-110016, Phone: 91-11-41657670 / 46151993 info@accentinfomedia.com

CLOUD COMPUTING SAP HANA ON PROGRRESSION /40

Move Your SAP S/4HANA to Managed Private Cloud Hosting on Progression Cloud

16 CIO TALK

RAVINDER ARORA

“IoT Security: Challenges and Solutions!”

MORE INSIDE Editorial~ ~~~~~~~~~~~~~~~~~~~~~~~~~ 03 News~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 06 INTERVIEW CITRIX~~~~~~~~~~~~~~~~~ 38

CIO TALK

BI & ANALYTICS

“Kumbh 2019, is this a Digital Kumbh?”

“Workforce Analytics: The game changer for HR Industry”

DIGITAL KUMBH

ENTERPRISE IT WORLD MARCH 2019

HAPPYEST MINDS

Printed, Published and Owned by Sanjib Mohapatra Place of Publication: 6/103, (GF) Kaushalya Park, Hauz Khas New Delhi-110016

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ITWORLD

ROUND UP

JUNIPER NETWORKS ACQUIRES MIST SYSTEMS TO BRING AI TO IT B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

Juniper Networks has announced that the company has entered into a definitive agreement to acquire Mist Systems, a pioneer in cloud-managed wireless networks powered by Artificial Intelligence (AI). The deal will enhance Juniper’s enterprise networking portfolio by combining Mist’s next-generation Wireless LAN (WLAN) platform with Juniper’s best-in-class wired LAN, SD-WAN and security solutions to deliver unsurpassed end-to-end user and IT experiences. Under the terms of the agreement, Juniper Networks will acquire Mist for aggregate consideration of $405 million, subject to adjustment, payable in cash and the assumption of outstanding equity awards. The proposed acquisition is expected to 6

ENTERPRISE IT WORLD MARCH 2019

close in Juniper Networks’ fiscal second quarter, subject to regulatory approvals and customary closing conditions. It is expected to be slightly dilutive to FY’19 Non-GAAP EPS and slightly accretive to Non-GAAP EPS in FY’20. “Mist Systems has developed a unique blend of wireless, AI and cloud expertise that has enabled us to stand out from the competition and bring much needed innovation to the wireless space. By combining these proficiencies with Juniper’s expansive channel reach, world-class support and best-in-class networking and security products, we believe we will be well poised to change the IT landscape by ushering in a new generation of AI-driven products,” said Sujai Hajela, CEO of Mist Systems.

D ATA BRIEFING

The Supply Chain Management enterprise software market is growing from $12.2B in 2017 to $20.4B in 2022, achieving a 10.7% Compound Annual Growth Rate (CAGR). Source: Gartner

ITWORLD // NEWS BRIEF

Wipro launches Industrial IoT Centre of Excellence in Kochi

Corpkart launches Enterprise IT Vertical

Corpkart.com, the first B2B IT procurement platform in India, has announced the launch of Enterprise IT Vertical to address customers’ requirements related to Data Storage, End Point Security, Server Security and Networking. This addition marks the evolution of the platform in enterprise IT space serving large enterprise requirements and expands the range of offerings beyond end user computing, servers and printers. Manish Suri who has previously worked with Oracle India as Senior Regional Manager, Technology Sales has been roped in to lead the division. “Corpkart enables its customers to make their IT procurement efficient by 20% or more while allowing them to stay on the top of technology adoption curve,” said Mr. Vishal Sopory, CEO & Co-Founder of Corpkart. Corpkart showcases and sells a large range of products, including laptops, desktops, servers,

CIO

storage, UPS, laser printers, scanners, networking products, software, and antivirus solutions as authorised partner of leading technology OEMs like HP, Dell, Lenovo, Acer, APC, LG, Delta, Canon, Cisco, Microsoft, Quickheal and Adobe. As Corpkart represents OEM’s as authorised partner customers can access technical support and special pricing available specifically to them. Apart from straight forward ‘buy to own’ options, Corpkart offers comprehensive IT Lifecyle management solutions like Asset Refresh, Rental and Leasing programs. In Asset Refresh Corpkart would remove and offer to purchase the current end of life products installed in an organization to make the transition to new infrastructure easier and cost effective. The rental option from the online platform is for the organizations looking to change their capital allocation strategy from upfront investment to a pay as you use based consumption model.

EVENTS

12 APR 2019

MUMBAI This conference brings together bitcoin, cryptocurrency and fintech experts to discuss the opportunities and challenges emerging in the sector. GLOBAL FINTECH AND BLOCKCHAIN FORUM

ENTERPRISE IT WORLD MARCH 2019

The CoE marks Wipro’s commitment to developing innovative IIoT solutions that span across the technology stack for its customers in the industrial manufacturing, automotive, healthcare and pharmaceutical, consumer products and goods, and utilities space. Leveraging artificial intelligence, blockchain and robotics, the lab will develop Proofs of Concept (POCs) and marketready IoT solutions in an iterative agile development model. Separately, Wipro hosted a two-day hackathon on Industrial IoT from March 12 to March13 at its Kochi development centre, which saw active participation from leading engineering colleges in Kerala. Wipro will extend pre-placement offers to the winning participants in the final year of their engineering degree course while those in the penultimate year of their degree program will receive internship opportunities. The new hires will join Wipro’s IIoT research and development team in Kochi. “IoT presents a huge opportunity for industries in a hyper-connected world and we are confident that our end-to-end services and offerings will help our clients leverage IoT as part of their digital transformation goals,” Jayraj Nair, Vice President & Global Head – IoT, Wipro Limited.

27-28 MARCH 29 APRIL 2019 2019 Bengaluru A two-day programme covering discussions around DevOps, Microservices Architecture, etc. with stakeholders, business owners, partners and suppliers. WORLD DEVOPS SUMMIT

Pune A platform that addresses the opportunities and innovations being introduced by the IoT technology in the industrial ecosystem and enterprises. INDUSTRIAL IOT

22-26 APRIL 2019

Bengaluru A summit for entrepreneurs who took off as garage start-ups and are now into full-fledged global operations in the software development ecosystem. GREAT INDIAN DEVELOPER SUMMIT

ITWORLD // NEWS BRIEF

SonicWall’s new platform protects Cloud Apps, Wireless Networks and Endpoints

S/HE SAID IT

SATYA NADELLA

CEO, MICROSOFT

“Data is becoming the oxygen for new products and services. Data and digital technology is the new factor of production, be it in retail, health care, or other businesses.”

SonicWall has launched new platform offerings for SMBs and enterprises to protect against targeted attacks on wireless networks, cloud apps and endpoints. The company has introduced new cloudmanaged Wi-Fi access points and wireless planning tools designed to ease the deployment of global wireless networks. SonicWall provides real-time protection for cloud applications, including G Suite, Office 365, Box and Dropbox, in addition to equipping organizations with advanced Endpoint Detection and Response (EDR) capabilities. To enhance wireless security and performance, the company delivers a

QUICK BYTE ON

range of new cloud-based deployment and management solutions. “With the threat landscape rapidly changing, cyber security tools have to constantly innovate and adapt to be able to combat even unknown vulnerabilities. At SonicWall, our core objective is to equip organizations improve their security posture. With our agile and scalable endto-end suite of products, we are equipped to provide proven comprehensive solutions for dynamic cloud environments” said Debasish Mukherjee, Country Manager India and SAARC, SonicWall.

“Today, the reality is we are throwing away too much of our data because either we don’t have the time, the capacity,or the technology to extract and refine every bit of that data and turn it into economic value in the form of insights or actions. That is where the opportunity is. A N TO N I O N E R I , CEO, HPE.

SECURITY

76% Indian businesses hit by cyberattacks: Sophos’ EDR Survey Sophos’ global survey reveals that most cybercriminals are detected at the server, i.e. 39%, followed by 35% at the network and 8% at endpoints. 67% of the Indian organizations are planning to add Endpoint Detection and Response (EDR) capabilities to fight cyberattacks. 10 ENTERPRISE IT WORLD MARCH 2019

NEWS BRIEF // IT WORLD

F5 Acquires NGINX to Bridge NetOps & DevOps

Niki.ai Partnership with Google Pay enables Bharat’s Next Billion to Transact Online Niki.ai, a leading conversational commerce solution for the next billion internet users of Bharat, has taken another leap forward towards getting Indians from Tier 2 and Tier 3 cities, online. The AI-powered bot has recently collaborated with Google Pay (formerly Tez), Google’s mobile payment solution for India, to further simplify online transactions for masses. Ensuring that every Indian can transact online independently, Niki provides users with the ease of voice and text enabled transactions on a simple chat interface with multi-lingual support. It has empowered over 3 million Indians to transact online, as they can shop for numerous products EXECUTIVE

and services ranging from movie booking, bus booking, hotel and cab booking to utility bill payments, mobile recharges, local deals, among others, simply by talking to Niki. “While urban India and newer generations are quick to learn and adapt to new technology, as a one-stop transactions solution for Bharat, our focus also lies on the Indians who still spend a lot of their precious time making offline payments. We want to simplify digital transactions to the extent that everyone in the country, despite age, literacy or language barriers can make online payments independently, without any inhibitions. “ said Sachin Jaiswal, CEO and Co-Founder, Niki.ai.

F5 Networks, Inc. and NGINX have announced a definitive agreement under which F5 will acquire all issued and outstanding shares of privately held NGINX for a total enterprise value of approximately $670 million, subject to certain adjustments. “F5’s acquisition of NGINX strengthens our growth trajectory by accelerating our software and multi-cloud transformation. By bringing F5’s world-class application security and rich application services portfolio for improving performance, availability, and management together with NGINX’s leading software application delivery and API management solutions, unparalleled credibility and brand recognition in the DevOps community, and massive open source user base, we bridge the divide between NetOps and DevOps with consistent application services across an enterprise’s multi-cloud environment,” said François Locoh-Donou, President & CEO of F5. F5 will enhance NGINX’s current offerings with F5 security solutions and will integrate F5 cloud-native innovations with NGINX’s software load balancing technology, accelerating F5’s time to market of application services for modern, containerized applications. F5 will also leverage its global sales force, channel infrastructure, and partner ecosystem to scale NGINX selling opportunities to the enterprise. The acquisition of NGINX is expected to increase F5’s software revenue growth and increase the Company’s software revenue mix in fiscal year 2019. It secures F5’s Horizon 2 (fiscal year 2021 to fiscal year 2022) objectives of mid-to-high single-digit revenue and double-digit non-GAAP earnings per share growth.

MOVEMENT Citrix promotes Ravindra Kelkar to Area VP, Sales & Services, India sub-continent.

Ankur Goel becomes Plantronics’ Managing Director, India and SAARC.

Tata Communications appoints Sumeet Walia as the Chief Sales and Marketing Officer.

Sharat Sinha joins Check Point as Vice President for AsiaPacific and Japan.

Manish Suri appointed to head Coprkart’s Enterprise IT Vertical.

Quantum employs Liz King as the Chief Revenue Officer.

Paytm Money Appoints Suresh Vasudevan as its Chief Technology Officer

Aditya Khullar becomes the head of cybersecurity for OYO Rooms.

Sourabh Tiwari joins Meril Group as Group CIO

MARCH 2019 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

BOOK

SHELF

Design Decisions for Cloud Computing Service Models (SaaS, PaaS, and IaaS)

GLOBAL UPDATE

RSA Extends Evolved SIEM Capabilities to Reduce Digital Risk

MICHAEL J. KAVIS

PRICE

RS. 3,502.00 (HARDCOVER)

WHERE:

AMAZON.IN

RSA, a global cybersecurity leader delivering Business-Driven Security™ solutions to help manage digital risk, unveiled the newest version of its market-leading SIEM, RSA NetWitness® Platform, which features machine learning models based on deep endpoint observations to rapidly detect anomalies in user’s behavior to uncover evolving threats. This announcement furthers RSA’s strategy to help customers take a unified, phased approach to managing digital risk, an ever-increasing challenge faced by organizations with ambitious digital transformation initiatives. “Providing security analysts with a

complete platform for detection and response, from the disconnected endpoint to complete network view, integrated with machine learning and threat-aware authentication provides the visibility and actionable analytics security teams need to break down siloed views, leverage their SIEM’s data intelligence and analytics, and respond to complex threats in real-time,” said Mike Adler, Vice President, RSA NetWitness. The new features in RSA NetWitness Platform 11.3, including Threat Aware Authentication with RSA SecurID Access and RSA NetWitness Endpoint 11.3 will be available in the second quarter of 2019.

About The Book This book helps you in selecting the right cloud service model for your business.

Key Feature This vendor neutral guide will help you in making one of the most critical technology decisions that you will face selecting the right cloud service model(s) based on a combination of both business and technology requirements.

Fortinet to Protect Rockman Industries’ Manufacturing Plants Fortinet has announced that Rockman Industries Limited, a company that manufactures Aluminium die casting components, machined & painted assemblies for the world’s leading motorcycle and automobile OEMs has chosen Fortinet’s solutions to protect their data and Intellectual Property Rights (IPR) from advanced threats and gain real-time visibility for automated response to security incidents. Rockman Industries had a legacy firewall at the perimeter of its datacenter which was not adequate to protect its data and users from emerging sophisticated threats. Digital transformation of 12 ENTERPRISE IT WORLD MARCH 2019

their business required that its five manufacturing plants to now connect with the datacenter using a secure MPLS connection. With the manufacturing plants securely connected to the network, The IT team had to ensure 24×7 availability to support growing business needs and provide secure access to its 800+ users now connected to their network from the manufacturing plants. Finally, they had to provide a more secure authentication capability to critical servers as they hosted the companies most sensitive data and IPRs.

OVER)

NEWS BRIEF // IT WORLD

IceWarp partners with Orient Technologies

IceWarp, an all in one email collaboration platform for communication has announced its tie-up with Orient Technologies, a leading System Integrator and a premier Solution Provider in India’s IT space as its Platinum Partner in India. As part of this partnership, Orient Technologies will help its customers

(both – SMBs & Enterprises) to adopt IceWarp Messaging and Collaboration solution across the region. “In the past years, IceWarp has formed a credible list of clientele base in India. We are 100% a channel-driven company and currently, we are more aggressively pursuing a partner-driven model as our core business comes through these channel partners,” said Pramod Sharda – CEO, IceWarp India & Middle East. The tie-up aims in providing an exclusive experience of solutions from IceWarp. Customers working with Orient Technologies can customize their messaging and collaboration requirements by leveraging its deep experience in seamless migration, implementation and support.

DigitalOcean Launches Partner App Marketplace DigitalOcean, the Developer Cloud for modern apps, today announced the launch of Marketplace – a new platform that connects developers with easy-to-use partner-built solutions to enable easier app development, deployment and scaling with DigitalOcean’s signature 1-click simplicity. DigitalOcean Marketplace is the company’s first partner-led offering, extending its platform and allowing third-party providers an easy way to build, market and sell their software stacks with DigitalOcean.

DIGEST ALIBABA CLOUD LAUNCHES TECH FOR CHANGE INITIATIVE FOR SOCIAL GOOD Alibaba Cloud, the cloud-computing arm of Alibaba Group has announced the Tech for Change initiative at the Mobile World Congress (MWC). The initiative calls for inspiring ideas and joint efforts from enterprises, start-ups and young entrepreneurs, to tackle global social and humanitarian challenges in areas such as education, economic development and the environment through technologies. Alibaba Cloud, which provides cloud infrastructure to transform businesses digitally, will contribute to the initiative by offering partners with access to its technology expertise, global computing resources and talent development programs including Alibaba Cloud Academy and its AI competition platform Tianchi. One of the first partnerships of the Tech for Change initiative is aimed at supporting female education across the world. The first collaboration revealed at the MWC is with iamtheCODE, the first African-led global movement to mobilise governments, businesses and the philanthropic foundation on STEAMED (Science, Technology, Engineering, Arts, Mathematics, Entrepreneurship, and Design) education. The partnership will support young women programmers in marginalised communities through free online training and free access to cloud computing resources, with the aim to enable one million woman and girl coders by the year 2030.

Seqrite Endpoint Security recognized as top enterprise security product Seqrite, a specialist provider of endpoint security, network security, enterprise mobility management and data protection solutions, has been recognized by the prestigious AV-Test Institute in Germany. The brand has won the ‘Best Performance 2018’ award for its Endpoint Security Solution, bagging the top spot after undergoing series of intensive testing throughout the year. The AV-Test award demonstrates Seqrite’s capability to deliver strong endpoint protection against advanced threats and attacks while making minimal use of enterprise IT resources, which was well below the industry

average. This differentiated value proposition makes Seqrite Endpoint Security the perfect security solution for organizations looking to ensure that their endpoints are well-protected without hampering business output and productivity. The solution has especial relevance within emerging businesses, where the networks often have a significant percentage of endpoints with older OS and low hardware configurations. Based in Magdeburg, Germany, the AV-Test Institute is an independent testing institute that evaluates cybersecurity software for multiple operating systems. AV-Test certifica-

tions are trusted by corporates, public agencies and IT security companies on a global level. All certified products are tested in accordance with the most cutting-edge technologies and with utmost diligence, and have a global reputation for providing the best-possible protection against current threats. “With its “Endpoint Security” product, Seqrite managed throughout the entire year of 2018 to deliver consistently strong protection with minimal reduction of system performance. This achievement earns the AV-TEST “Best Performance 2018” Award” said Maik Morgenstern, CTO, AV-TEST GmbH.

MARCH 2019 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

MANAGEMENT

MANTRA

“Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence.”— Sheryl Sanberg, COO of Facebook and founder of Leanin.org

HP and Andhra Pradesh government sign MoU on Additive Manufacturing Center of Excellence

Dell EMC Helps Indian Enterprises Organize Unstructured Data

The explosion of unstructured data is demanding new approaches and capabilities for organizations to unlock their data capital and enable digital transformation. To tackle these challenges, Dell EMC today announced a new addition to its flagship Isilon All-Flash storage system, along with the release of new Dell EMC ClarityNow software to give organizations visibility, control and mobility of unstructured data both on-premises and in the cloud. “As we move towards a data driven ecosystem, modernizing the IT infrastructure is an essential first step for driving digital business

initiatives and managing all of the accumulated data more effectively. The Dell EMC Isilon F810 scale-out NAS storage addresses these challenges by delivering extreme performance and efficiency to support demanding unstructured data workloads. Additionally, Dell EMC ClarityNow offers organizations a holistic data view across file and cloud storage, and allows end users to locate, use and extract value from their filebased data wherever it resides” said Nikhil Madan, General Manager & Area Director (India & APJ Global Accounts) – Data Lake & Object Storage, Dell EMC.

HP Inc India has signed a Memorandum of Understanding (MoU) with Andhra Pradesh Innovation Society (APIS) and Andhra Pradesh Economic Development Board (APEDB) to build a Center of Excellence (CoE) for additive manufacturing powered by HP’s 3D printing technology. The CoE is part of the state government’s vision to accelerate adoption of 3D printing in various industry sectors such as automotive, aerospace, defence, consumer goods, healthcare, apparel and construction. It will be equipped with HP’s cutting-edge 3D printers that can handle short run production and functional prototyping. HP will be the key knowledge provider for this initiative and will bring in its global 3D printing expertise to support various training programs that will be conducted at the CoE. Andhra Pradesh Innovation Society (APIS) will provide infrastructural support and enable necessary certifications and accreditations. Andhra Pradesh Economic Development Board (APEDB) will drive and encourage the usage of the CoE by government departments, Defence and Public Sector enterprises.

Cognizant Acquires Meritsoft Cognizant has announced that it has acquired Meritsoft, a privately-held financial software company based in Dublin, Ireland. Meritsoft is best known for its FINBOS platform for post-trade processing, an intelligent automation solution for managing taxes, fees, commissions, and cash flow functions between financial institutions. Meritsoft’s products are currently used by five of the world’s eight leading investment banks. “Increased compliance and regulatory obligations, focus on operational efficiency, and a range of new digital 14 ENTERPRISE IT WORLD MARCH 2019

technologies are among the forces that have led many of the world’s leading financial institutions to automate processes using Meritsoft and its FINBOS platform. Banking and financial services is one of the largest industries that Cognizant serves. Meritsoft brings proven automation expertise in case management, regulatory compliance, payment and settlement of claims, and tax and brokerage cash flows to help our clients in transforming their businesses for the digital era,” said Sean Middleton, President, Cognizant Accelerator.

NEWS BRIEF // IT WORLD

CoSoSys brings Content-Aware Data Loss Prevention to the Indian market

CoSoSys brings one of the most important modules of Endpoint Protector – ‘Content Aware Protection’ for scanning data in motion. With its Content Aware Module, it aims to curb the threat to data security by monitoring and controlling data transfers on company networks while at the same time offering a smooth user-friendly experience that greatly reduces implemen-

tation times. Best suited for the Enterprise and Small Medium Businesses, Data Leakage Prevention (also called Data Loss Prevention or short DLP) has become one of the main security challenges for companies all over the world. Endpoint Protector’s Content Aware Protection module is the easiest-to-use tool of its kind on the market. It allows companies to decide which sensitive data can leave computers by creating policies on predefined content or compliance regulations, such as GDPR, PCI DSS etc. “DLP has gained popularity around the world, including in India, and people have realized how important it is, to protect their confidential information and to make sure that the sensitive data does not leave the company`s environment. Organizations using a DLP solution, such as Endpoint Protector will benefit from affordable and efficient protection against the loss or theft of sensitive data, such as customer databases, bank accounts, personally identifiable information (PII) etc. as well as support in becoming compliant with data protection regulations such as PCI DSS, GDPR etc.”. said Mr. Filip Cotfas, Channel Manager, CoSoSys

Hewlett Packard Enterprise and Continental Launch Blockchain-Based Data Monetization Platform

Hewlett Packard Enterprise (HPE) and the technology company Continental have announced a new platform, expected to be available in 2019, for sharing vehicle data to enable new digital services that improve driver safety and convenience. The platform will help car

manufacturers monetize their data and differentiate their brands. Based on blockchain technology, the platform provides data sovereignty, security, transparency, and efficiency to overcome the barriers of sharing vehicle data. Applying a complimentary approach, HPE and Continental’s platform leverages a decentralized architecture based on blockchain technologies. Participants, such as car manufacturers, continue storing the data in their own data centers and only share specific data sets upon purchase directly with the buyer. This approach gives data sovereignty to all participants in the ecosystem, while at the same time providing a highly efficient and secure procedure for monetizing vehicle data.

Gartner Says Nearly 50 Percent of PaaS Offerings Are Now Cloud-Only

According to Gartner, currently, there are more than 360 vendors across 21 market segments, delivering more than 550 PaaS offerings. Forty-eight per-

cent of these offerings are cloud-only. Not a single vendor has a foothold across all 21 segments, and 90 percent of them only operate within a single PaaS market segment. “Business and technology leaders are shifting to strategic investment in cloud computing, Cloud computing is one of the key disruptive forces in IT markets that is gaining mainstream trust. Although many organizations anticipate a long-term retention of on-premises computing, the vendors of nearly half of the cloud platform offerings bet on the prevailing growth of cloud deployments and chose the more modern and more efficient cloudonly delivery of their capabilities,” said Yefim Natis, Research vice president and distinguished analyst at Gartner. Enterprise IT spending for cloud-based offerings will surpass spending for noncloud IT offerings by 2022, according to Gartner. The total PaaS market revenue is forecast to reach $20 billion in 2019, and to exceed $34 billion in 2022. MARCH 2019 ENTERPRISE IT WORLD

CIO TALK

IOT SECURITY: CHALLENGES AND SOLUTIONS! Going forward IOT security is important as there will be billions of devices connected. The connected devices concept is fantastic but is equally damaging as a malicious bot can crawl up to your core functions and access your core database.

16 ENTERPRISE IT WORLD MARCH 2019

CIO TALK

RAVINDER ARORA,

CHIEF INFORMATION SECURITY OFFICER, IRIS SOFTWARE

“IoT security is the technology area concerned with safeguarding connected devices and networks in the internet of things (IoT). Allowing devices to connect to the internet opens

them up to a number of serious vulnerabilities if they are not properly protected.”

urrently, there are over 23 billion IoT connected devices worldwide. This number will further rise up to reach 30 billion by 2020 and over 60 billion by the end of 2025. This massive wave of new gadgets doesn’t come without a cost. As IoT evolves and moves further into the mainstream, security becomes a bigger part of the conversation. There’s no denying the importance of IoT security. Depending on the industry and application, companies using IoT technology risk possible exposure from a range of threats stemming from hacktivism, terrorism, and cyber warfare. There also are personal security issues, like the possibility of a residential smart door being unlocked, and larger-scale ones, like the potential for a smart grid to be taken over by terrorists.

WHAT IS AN IOT ATTACK? The IoT attack surface is the sum total of all potential security vulnerabilities in IoTdevices and associated software and infrastructure in a given network, be it local or the entire Internet.

THE MIRAI ATTACK. Mirai is a malware that turns networked devices running Linux into remotely controlled “bots” that can be used as part of a botnet in large-scale network attacks. It primarily targets online consumer devices such as IP cameras and home routers. It is also considered a botnet because the infected devices are controlled via a central set of command and control (C&C) servers. These servers tell the infected devices which sites to attack next. Overall, Mirai is made of two key components: a replication module and an attack module.

WHAT IS IOT SECURITY?

WHAT IS THE SOLUTION?

IoT security is the technology area concerned with safeguarding connected devices and networks in the internet of things (IoT). ... Allowing devices to connect to the internet opens them up to a number of serious vulnerabilities if they are not properly protected. While businesses cannot stop IoT attacks from happening, they can be proactive in mitigating threats to network security and protecting valuable data and IT systems. ... For their part, consumers must hold businesses to higher standards and approach any IoT-related purchase with a critical eye. Nearly any internet-connected device can be considered an IoT device. With humanity’s growing reliance on the internet, the number of devices capable of being hacked and used as part of a botnet has increased dramatically. By 2020, there will be over three IoT devices for every human on planet earth

Each company must consider their own security needs to choose a platform that will allow them to reduce complexity and cost to provide a secure connection for all smart devices. An IoT security platform should include real-time updates to monitor all devices. Additionally, an IoT solution should allow users to security manage IoT devices with shared liability, prevent device tampering, automatically detect devices and gateways, remotely provision and manage devices, perform routine maintenance and collect diagnostics, and provide firmware updates to avoid recalls and keep device configuration secure.

1 – SECURE THE IOT NETWORK Protect and secure the network connecting IoT devices to the back-end systems on the internet by implementing traditional endpoint security features such as antivirus, anti-malware, firewalls, and intrusion prevention and detection systems.

2 – AUTHENTICATE THE IOT DEVICES Allow the users to authenticate the IoT devices by introducing multiple user management features for a single IoT device and implementing robust authentication mechanisms such as two-factor authentication, digital certificates, and biometrics.

3 – USE IOT DATA ENCRYPTION To protect the privacy of users and prevent IoT data breaches, encrypt the data at rest and intransit between IoT devices and back-end systems by using standard cryptographic algorithms and fully-encrypted key lifecycle management processes to boost the overall security of user data and privacy.

4 – USE IOT PKI SECURITY METHODS To ensure a secure connection between an IoT device & app, use IoT public key infrastructure security methods such as X.509 digital certiﬁcate, cryptographic key, and life-cycle capabilities including public/private key generation, distribution, management, and revocation.

5 – BEWARE OF LATEST IOT SECURITY THREATS & BREACHES To ensure the security of the IoT devices and applications, the device makers and app developers must beware of the latest IoT security threats and breaches. Since the IoT is still an emerging technology, its security breaches are bound to happen. Hence, both IoT device manufacturers and the IoT app developers must be ready for the security breaches with a proper exit plan to secure maximum data in case of a security attack or data breach. Last but not least, both IoT device makers and IoT app developers must also take an initiative to teach their employees and users about latest IoT threats, breaches, and security solutions. MARCH 2019 ENTERPRISE IT WORLD

INTERVIEW

EVERY BUSINESS ISSUE THAT YOU HAVE, CISCO HAS A SOLUTION FOR IT As enterprises have a plethora of technological challenges, Cisco as a company has solutions for these challenges. Rajesh Shetty, Managing Director, Enterprise Sales, Cisco India and SAARC, opens up about CIOs challenging roles in the everchanging cloud landscape and the role CISCO will play in it.

RAJESH SHETTY

MANAGING DIRECTOR, ENTERPRISE SALES, CISCO INDIA AND SAARC

“What is happening is that everybody thought that the cloud is the solution to all problems. Increasingly people are realizing that cloud

is another tool.”

Talking from a CIO space, where is the market heading now? How is CISCO technologies influencing on those? DThe biggest focus I would say are in three basic areas. One area that they are heavily focused on is the customer experience which can be an internal customer which is an employee, or it can be an external customer which is a customer. So they 18 ENTERPRISE IT WORLD MARCH 2019

are very focused in terms of ensuring that the right level of experience is provided for their end customer and their internal customer. So, every discussion has got customer experience as one big area. The other area is in terms of automation, analytics, simplification. The advantage that we have from CISCO point of view that since we offer solutions across a wide gamut of products,

we are associated in every single activity that the customer is doing. The third is security on an end-to-end basis. One of the biggest drivers of that is basically cloud. If you look at how things used to operate like say 5 or 6 years back, used to have very few people who could access the internet, or very few people who could access anything which is cloud based. So all the traffic

INTERVIEW

used to come to a central location and from the central location there used to be an internet-link to go out. Today in the cloud era, 40-45% of your traffic is actually going on to the internet. If you’re using Microsoft Office 365, if you’re using any PAS or SAAS based solution or even CISCO Webex, everything is finally cloud based. From the branch itself, significant amount of your traffic is going on to the cloud. You have to think about how you get security embedded on an end-to-end basis. So, you know the CIOs and CXOs are spending quite a lot of time in grappling with this, these three areas. Coming from a CISCO point of view, what we have done is when we acquired a company called Source Fire, almost 5 years ago, we got one of the best AMP products. So, we took that AMP product and we embedded that in every single product that we make, that means it converts a switch into a censor, it basically converts a router into a censor, it converts an access point into a censor, whether you’re talking about an SDA van or any type of software defined architecture. Now, when you make a switch into a censor, that means every packet that is going you are now getting meta data out of it. Your router, whenever it is receiving or sending traffic onto the VAN it is again receiving meta data out of it. Now all this meta data helps you get information then you can automate and do lot of analytics in terms of what is happening within an infrastructure. Gone are the days when you talk about if I get attacked, I have to do abc, it’s a question of when I get attacked. So recovery has become more important than trying to prevent it. So, when you’re recovering, what you need is an intelligence that this is an attack. So, we have one of the best intelligence sources which is a framework called TALOS where all the security incidents around the world get captured and then we try to figure out that how is this happening, where did it start from, how long ago did it start. And then we can give information across to our customers. We offer this free of cost, we don’t charge our customer. So, let’s assume that a security incident which has started in the US, as an example, through TALOS you get information and before you get attacked or when that attack is actually coming into your network, based upon the patterns, we say your network is coming under a specific attack and these are the actions that can be taken. So, the emphasis is shifted from say can I put a door to what is the action that I need to take and how do I know an attack is coming. Other thing which happens is most of the attacks have become very directed. A specific attack is typically written for an organization. Now you have heard of many attacks where they have gone ahead, the Bangla-

desh Bank as an example was targeted. So, there are so many of those. But since we have TALOS, since we have information, and we also have in the latest switches that we have announced we call it (ETA) Encrypted Traffic Analysis. What it does is, based upon the traffic that is going through it, from where it is originating, where it is destined for, you make an analysis of that and we are giving guidance in terms of saying that this particular traffic is malicious, whereas this particular traffic is non-malicious. Because now since we are looking at every single packet, we know what benign information is going across. This wealth of information is also helping us in terms of the analytics and the automation part. Now this all is on the technology point of view. Since the landscape is changing, how do you provide solutions to customers? How do you go about in the market providing solutions? So, it’s actually again a combination. From a CISCO point of view scale becomes very important. We are not in the consulting business where we go and do something which is very bespoke for our customer. What we do is we create solutions which are like 80-85% standardized. And the last 15% is what gets customized. So, the product that we use, for let’s assume the pharma industry, the products that we use for manufacturing, or IT or education, binary remains the same. Now since these are all software defined, and they are programmable, the manner in which to leverage and use them that can be done in two ways. One can be the standard used cases, which we have solutions already created and we deploy that. Then the second one is because we are exposing the APIs and we have partners who are our definite partners they can come and customize according to specifications of a customer’s requirement. So in that way we are able to meet both worlds. How would you describe the role of CIOs under cloud? What is your take on that? TThe CIOs role is evolving. What is happening is that everybody thought that the cloud is the solution to all problems. Increasingly people are realizing that cloud is another tool. So, his job has become very complex. He has to figure out how the organization can meet the customer experience part in an increasingly complex world. He has to figure out how security is going to get embedded into it. He has to figure out productivity, he has to figure out application. So the CIOs role is changing. Some of them are morphing into Chief Digitization Officer, some of them are morphing into Chief Security

Officer. So, I don’t see the CIO role going away. I don’t see people not wanting to be CIOs. It’s just that a different skill set is going to come and frankly over a period of time my belief is that more and more CIOs will come from a business background. And more and more CIOs will become the CEOs of the organization. The business level discussion that CIOs are now having is very high compared to what was happening earlier. They are getting embedded into multiple different business units. And they are getting a cross-section view which makes them an ideal candidate to become the next CEOs. If you look at the pace in which the role of CIO is evolving because of the tech, it’s becoming increasingly strategic, they are having a say in everything. Digitization has now become core to every organization. If he is able to make that connection between business and tech then I would say he is in the ideal position to evolve. And that is why the CIOs role is changing so much. There are the ones to be the next leader. What are we going to see from the CISCO kitty that is coming up, new acquisition, new product launch? Lots of acquisitions are coming up. Cisco and acquisition go hand-in-hand. In the past 1 year it has been very security centric. If you look at the Gartner quadrant and if you look at CISCO literally in all the technologies, we are in the leader’s quadrant and that is one area CISCO will continue to acquire talent and company. The advantage of TALOS is that since we have a large install base, we get to know about the problem faster than anyone else and then we can proactively act on it and take precaution. When WannaCry happened, we got information from multiple sources faster than anyone else and we could prevent that from happening to our customer base faster. Customer experience is another area where you will find evolution on terms of what is happening. The biggest focus will continue down the path of rearchitecting CISCO down the path of software solution, cloud based recurring subscriptions. What about CISCO Services? We are doing quite a lot on the services side. Obviously, we’ll leverage our partners very heavily. A lot of new areas where we get into is where we leverage our services. Another thing we are finding out is a lot of niche companies are coming in with lots of services experience so we are leveraging them very effectively. So, the focus on services will always continue. But we are never going to be in a situation where we compete with our partners. We are always going to look at complimenting them. MARCH 2019 ENTERPRISE IT WORLD

COVER STORY

WITNESSING THE CLOUD REVOLUTION

20 ENTERPRISE IT WORLD MARCH 2019

COVER STORY

“India’s Booming Cloud Market is set to Be Worth $4.1 Billion By 2020,” Forbes’ validation has strengthened the morale of the Enterprise India. It is no longer just about the potential benefits of Cloud that is the driving force behind the conversion. Rather it is the testimonials of the CIOs who have been navigating the Cloud Market to enhance their business functionality, cost-effectiveness and overall management.

BY POOJA JAIN POOJA@ACCENTINFOMEDIA.COM

loud is the new standard across the industries, with CIOs trying to partake in the revolution as it happens. We spoke to the local market players to get their insights about the factors that have contributed to the growth of the Cloud Business in India.

FACTORS THAT LEAD TO THE GROWTH OF CLOUD IN INDIA

The Indian market landscape has changed tremendously over the last couple of years. With the increasing accessibility of the internet and the services that come with it, businesses are benefitting from an open economy that allows them to navigate the market more freely than ever before. Just as the Internet can be accredited to have broken the barriers that were previously limiting the economy and businesses, so has the Cloud taken on the mantle now. Talking about the effect of Cloud in the corporate world, Rakesh Soni, Cofounder and CEO of LoginRadius, said, “A corporate ‘no-cloud’ policy is soon to be a thing of the past. Soon a no cloud policy will be as rare as a no internet policy is today in organizations. A few years ago, companies were hesitant towards moving to the cloud, experimenting with smaller applications at first. But in the last few years, it has witnessed a dramatic change. Today, as part of digital transformation, companies are

MARCH 2019 ENTERPRISE IT WORLD

COVER STORY

B.S RAO

VICE PRESIDENT, MARKETING, CTRLS DATACENTERS LTD.

“With the proposed Indian data protection bill, all enterprises and businesses using cloud with resources deployed outside the country will have to move it back to India. Hence, it will lead to higher deployment

and consumption of cloud within the country.”

Cloud4C capability: Cloud4C is a ‘Made in India’ Tie-4 Cloud, in fact the World’s 1st Tier-4 Public Cloud which offers a four-copy architecture with built-in high availability, disaster recovery, backup with zero data loss and near zero downtime. Cloud4C offers industry best uptime SLA of 99.995% and highest levels of security with 40+ controls supported by twenty five security tools and is PCI DSS, SOC1, SOC2 compliant and continuous monitoring through our security operations centre. This guarantees peace of mind for our cloud users. Our 4C architecture offers Continuity (built-in high availability, disaster recovery and backup through 4copies), Compliance (SOC1, SOC2, GDPR, RBI etc), Customization (dynamic provisioning) and Control (Dashboard, self-service portal, billing etc). Cloud4C platform offers the ability to host mission critical applications which require zero downtime.

Cloud4C offerings: l l l l

Cloud4C Public, Private/Hybrid Cloud Community Cloud (Banking, ERP, Insurance) Cloud Managed Services (AWS, Azure. GCP, Cloud4C) Disaster Recovery as a Service

Cloud4C Differentiation: l l l l l l l l l

We are a Tier-4 Cloud services provider Providing ‘Near Zero Downtime’ with industry best SLA of 99.995%. ‘Zero Data Loss’ powered by our 4Copy architecture with built-in high availability, disaster recovery and backup Single SLA at Login 40+ Security Controls (Military Grade Cloud Security) Cloud Managed Services across major cloud platforms Local in-country hosting across 25 countries and 40 locations in line with respective country data protection policies GDPR Compliant Community Cloud 24X7 Support (Email, Telephone, Chat)

Customer Portfolio: l l l l l

60 of the Fortune 500 Global Multinationals 16+ Leading Indian Banks on Banking Community Cloud Over 500 Business powered by ERP Community Cloud 1000 Large & Medium enterprise using DR as a Service 250 Large Enterprise using Managed Security Services

moving most of their IT workload to the cloud.” As Cloud becomes the norm in the Indian Enterprises, it becomes important to understand the value, efficiency and effectiveness that using the Cloud bring to the business. This decon22 ENTERPRISE IT WORLD MARCH 2019

struction will allow the businesses to identify the opportunities that Cloud delivers on. And so going back to the initial realization of this immense potential, Rajeev Papneja, Chief Technology Evangelist, ESDS observes, “The initial

factors that drove the growth of cloud computing in India were cost savings on purchases combined with the freedom from management & maintenance of Datacenter, the hardware & software to a large extent.”

COVER STORY

RAJEEV PAPNEJA

CHIEF TECHNOLOGY EVANGELIST, ESDS

“I feel it will definitely slow down the pace at which cloud was getting embraced by Enterprises. More than anything else, understanding the clauses of the bill, its legalities and determining the applicable law would be among the initial challenges faced by Enterprises.”

This highlights an acknowledgement of the Cloud as a better alternative to the traditional Data Centers. Not just in terms of costeffectiveness, but also as an arrangement that allows remote accessibility and is conducive to innovation in the business operations. Cloud Computing, then becomes a solution for businesses aiming at a more streamlined management of data. “Businesses demand more agility to make sure that they can launch new services to give them an edge in a competitive market. In the process they are making an effort to get the data & applications and delivered services closer to the customer. And those data centres tend to be cloud oriented infrastructure. Companies are on a lookout for better ways of doing things, cloud being a solution to get things done more rapidly,” said Riyaz Tambe, Head of Systems Engineering, India and SAARC Palo Alto Networks. Cloud offers the businesses a competitive edge in the industry that stems from an enhanced deliverability when it comes to dealing with customers. This movement of the Indian Enterprises towards the adoption of Cloud, is multi-faceted, the government playing as important a role as the technology itself. “Although the country is still overcoming inconsistencies in high-speed internet connectivity, power supply, bandwidth, and optical fiber connections, interest in the cloud is being driven by the increasing need for business innovation and agility, the ability to scale fast in a competitive market, and the government’s thrust towards Digital India,” comments Forbes.

WHAT THE EXPERTS SAY ABOUT THE INDIAN DATA PROTECTION BILL? The Indian Data Protection Bill, still in its early stages, pushes for data localisation. The Bill to be introduced in the Indian Parliament in June suggests that the personal data of Indian citizens

be held and processed within the geographical boundaries of the country. According to Sify, “The Indian Personal Data Protection Bill introduces and mandates the concept of ‘privacy by design’ (PbD). Organizations will have to embed this concept in the entire data life cycle of collection, processing and use, storage, transmission, archival and disposal. An organization will need to store at least one serving copy of the personal data on a server or data center located in India. Also, the bill requires organizations not to transfer or store overseas sensitive personal data or certain categories of personal data identified by the Central Government as critical personal data.” Commenting on the likely effect of the said Bill on the Cloud adoption in India, Rajeev Papneja, Chief Technology Evangelist, ESDS, said, “I feel it will definitely slow down the pace at which cloud was getting embraced by Enterprises. More than anything else, understanding the clauses of the bill, its legalities and determining the applicable law would be among the initial challenges faced by Enterprises. If we talk about data retention policies, each industry has its own standards and now there will be an additional standard applicable. In many cases it would become necessary for the Enterprises to now understand the underlying architecture deployed at the CSP end to ensure that it meets the required compliances mentioned in Data Protection Bill.” Though how far these apprehensions hold true, can only be answered in due course of time. Expressing a contrary view, B.S Rao, Vice President, Marketing, CtrlS Datacenters Ltd, said, “With the proposed Indian data protection bill, all enterprises and businesses using cloud with resources deployed outside the country will have to move it back to India. Hence, it will lead to higher deployment and consumption of cloud within the country. Secondly, since every business requires to address business continuity

and disaster recovery, additional resources will be managed through a secondary location. Hence, we will witness rapid growth of cloud resource consumption within the country to ensure compliance with the proposed bill.” Keeping aside the possibilities that might or might not be realized with the Bill, the industrial revolution that the Cloud is bringing about, has indeed resolved a number of challenges faced by the industry.

CIOS INFRASTRUCTURE CHALLENGES RESOLVED BY THE CLOUD The pace of Technology is much faster than what industries can possibly keep up with. While a business tries to wrap its head around a new technology and training its workforce in employing it to the benefit of the business, there is always already new technology in the market demanding to be explored. In such a landscape it becomes difficult for businesses to keep themselves and their resources updated. This is where Cloud offers an easy solution. Rajeev Papaneja, Chief Technology Evangelist, ESDS, identifies with Cloud, a possibility to stay updated at the front of technology. “A major challenge faced by the CIO’s was to keep the infrastructure relevant in fast paced changing technology era. With a huge amount of CAPEX investment done in purchasing different IT and Non IT components, upgrading it every 6 months, 1 year or even in couple of years was not feasible. They were forced to live with the obsolete infrastructure components in many cases. For a commercial DC, cost of many such components are amortized amongst many customers, thereby allowing them to always keep the infrastructure upgraded.” Apart from financial resources, the other end of the spectrum is a trained workforce. Empowering the employees in making use of the Cloud to the MARCH 2019 ENTERPRISE IT WORLD 23

COVER STORY

JONATHAN WOOD,

GENERAL MANAGER, INDIA, MIDDLE EAST, AND AFRICA (IMEA), INFOR.

“In India, we see tremendous growth opportunities in the SMB and enterprise sector across key industries such as manufacturing, retail, F&B, and construction. This is largely due to

the country’s macro-level investment in initiatives such as ‘Make in India’ and ‘Digital India’.”

Sify’s cloud Capabilities l l l l l l l

Migration from legacy DC infrastructure to Cloud platforms. Computer, Storage and Security layers as managed services. Grounds up build of cloud infrastructure. Turnkey management of Public and Hybrid cloud services. CloudInfinit CMP to provide multi cloud operational best practices. AWS/Azure/Oracle/Google cloud implementation. Delivering SaaS – for logistics - ForumNXT, for scalable pan-country testing model -iTest, Digital certifications - Safescrypt and E-learning platforms

Sify’s cloud offerings: Sify’s cloud offerings are aligned to their customers cloud transformation pursuit with a unified vision of ‘Cloud@Core’ which is also being followed by Gartner. The entire spectrum is across 4 shifts, defined below: Cloud enabling - Technologies that are not themselves cloud services, but form essential building blocks for building cloud services Cloud inspired - Services that have some cloud attributes, but do not meet all the cloud criteria Cloud Pure - Services that meet all the definitions of cloud and deliver the full cloud value proposition Cloud enhanced - Higher-level services that would not be practically possible without being enabled by pure cloud services

The various services offered under these buckets are: CLOUD ENABLING

CLOUD INSPIRED

CLOUD PURE

CLOUD ENHANCED

Cloud data centres Hyper reach/hyper scale transport AWS DirectConnect | XpressRoute l Software Defined Network services l Cloud build Private | Hyperconverged | Enterprise l Security services for cloud

Sify CloudInfinit Hosted SAP/ S4HANA Cloud l Oracle Exadata-as-service l Managed wireless network l UC on Cloud

AWS cloud service Azure cloud service l Multi cloud managed services l Managed orchestration platform

best of the company’s benefit, is a struggle in itself. The emergence of the Cloud and its assimilation in the business operations has transformed the workplace into a place of learning for the employees. “The primary skill which successful 24 ENTERPRISE IT WORLD MARCH 2019

organisations who have moved to the cloud have invested heavily in is the roadmap to the cloud, in the shape of enterprise architect skills. In this process they invested in skills to evaluate the offering as well as trained and reskilled many

App Modernization Big Data & Analytics l Forum NXT on Cloud l Online test on Cloud l Learning Management Solutions on Cloud l Internet of Things (IoT) l Industry solutions as a service

of their staff or hired to make the organisation cloud-ready.” Rohan Vaidya, Regional Director of Sales - India at CyberArk. Addressing the materiality of the matter, Rakesh Soni, Cofounder and CEO of Login-

COVER STORY

SANDEEP BHAMBURE

VICE PRESIDENT AND MANAGING DIRECTOR, INDIA AND SAARC, VEEAM SOFTWARE

“Digital transformation of businesses across sectors in India has led to sprawl in data, which can no longer be restricted to the four walls of a data center. In the digital world, there is an increased emphasis on delivering the best customer experience, placing Availability of data at the heart of an IT strategy. Additionally, as business outcomes increasingly depend on the ability to manage data intelligently, CXOs require cloud data management solutions with a new state of intelligence that anticipates the real-time business requirements across multi-cloud environments.”

Sify’s Cloud Differentiation: Sify has a unique set of ICT services; a one stop shop offering Enterprise Cloud + Hyper Connect Service + Cloud Security Practice + Certified Enterprise Applications in one bundle. These are just one part of a comprehensive ICT ecosystem that is supplemented by a full service Network, a string of top tier DCs and an industry grade applications availability. There are multiple service providers in the market offerings Cloud services. The handicap with most of them is that their services stop at being only Cloud services. So, from a client standpoint, integrations across and with other layers of the IT architecture typically calls into play other service providers. We eliminate that.

Radius, said,” Hosting systems and storing data on the cloud also provides safeguard in case of emergencies. CIOs realize that man-made and natural disasters can damage equipment, shut off power and incapacitate critical IT functions in a

company. Saving data on the cloud therefore brings with it an important advantage for companies.” Approaching the matter from the other end, where he compares the pre-Cloud era to a Cloud era market, B.S Rao, Vice President, Marketing, CtrlS Datacenters Ltd, said, “In the conventional, pre-cloud era a CIO had a challenge of match IT resource supply to realtime need of business as hardware suffered from scalability limitation, secondly, hardware would have a life span, besides the cost of annual maintenance. Secondly, the hardware required to be deployed on-premise with round the clock power, cooling, security etc with manpower to manage the resources. With Cloud computing a CIO is able to eliminate the cost of annual maintenance, hardware refresh cost, scalability/elasticity, excess costs, excess resources, availability challenges, security and compliance challenges.” Apart from these solutions for CIOs that the Cloud provides, there are also a number of other advantages that pertain to the everyday management and the culture of the organization. These have been enumerated by Ravindra Kelkar, Area Vice President, Sales & Services, India Sub-continent, Citrix, “With cloud, employees can carry their data and access it wherever they go. Cloud adoption not only makes businesses more flexible, but it allows them to use their personal devices to access this information if need be. Business can use file-sharing applications to collaborate effectively, despite geographic limitations. Therefore, one of the major advantages of cloud computing for businesses is the

increased mobility. This is particularly valuable in an age when employees desire flexibility in their schedules and work environment. Businesses that operate on the cloud can provide employees with options to work on the go, from home, across all devices.” Therefore, Cloud as a solution for CIOs, not just contributes to the business efficiency in terms of delivering to the customers, or cutting down the costs for the management, but it also goes a long way in revolutionizing the workplace for the employees by redefining the workplace dynamics.

Finally... B.S. Rao of CtrlS Datacenters Ltd concludes “Overall cloud adoption among Indian business including the micro, small and medium enterprises is just about 10%, while the enterprise penetration appears to be in the zone of 30 to 45%. Having said that, software as a service (SaaS) penetration is the highest with over 50% of all large, micro, small and medium using it. However, infrastructure as a service (IaaS) adoption in enterprise is estimated to be about 30% to 40%, while it could be anywhere between 5 to 8% across MSME’s in India. Therefore India offers enormous potential for all cloud players be it SaaS, PaaS, or IaaS.” he added, “Industry cloud players should make efforts to help MSME’s overcome their inhibitions and concerns of cloud security, availability, and business continuity etc. This will help them embrace cloud technology especially Infrastructure as a service (IaaS) and reap the benefits such as resource optimization, higher

MARCH 2019 ENTERPRISE IT WORLD 25

COVER STORY

ESDS’s Cloud Capabilities: ESDS is one of the top hybrid cloud providing companies in the nation who has its own R&D department. The doubly patented vertical autoscaling “eNlight” Cloud is indigenously designed and developed by ESDS R&D team in India. ESDS provides fully managed cloud services. R&D team at ESDS has built a set of products/tools that help monitor and secure the cloud applications and infrastructure. Cloud experts at ESDS assist the organizations to develop their strategy for embracing cloud as there is no one-size-fits-all cloud.ESDS has built capabilities of all the complementing technologies so as to act as a one stop solution provider for organizations, be it in relation to different storage offerings, security offerings, network management, Cloud Migrations, Databases or even applications.

ESDS’s cloud offerings? We pioneered the concept of community clouds in India. We provide Private Cloud, Enterprise Community Clouds and Hybrid Cloud solutions to our customers. We also offer quite a few PaaS and SaaS offerings. Our community clouds are bifurcated into l Enterprise community cloud l SAP community cloud l Government/Smart City community cloud and l BFSI community cloud All the community clouds are designed and certified to meet the compliance and performance requirements of respective industries/technologies. Besides community cloud offerings, ESDS has developed its own hybrid orchestration layer “eNlight 360” that helps customers cloudify their in-house Datacenter. As far as applications & services are concerned, ESDS provides l Security Insight services l Vulnerability scanning as a service l Network/Database/Infrastructure/Log/Service monitoring as a service l WAF as a service l APM as a service l Core Banking Platforms as a service l DR as a service l IoT as a service l Object Storage l gDNS as a service and more are in pipeline.

ESDS’s cloud differentiation: Our main differentiator is our vertical autoscaling technology that scales the VM’s vertically by increasing CPU and RAM in real-time based on the intelligent load sensing algorithm. This technology has assisted all the legacy applications to directly move to cloud and reap the benefits provided by cloud technology. There is no need for any kind of modifications at the code level when migrating legacy applications to eNlight cloud. Secondly, we take end to end responsibility and act as a single point of contact for our customers to whom we have provided PaaS. For our banking customers, we are responsible for making sure that the Infrastructure functions as desired, the Platform meets performance, the network connectivity management and database management are all taken care of. Basic managed support is included in our costing and for specialized manages services or SLA’s, the prices are competitive. We allow customization of SLA for every individual customer rather than asking them to sign a generic one.

26 ENTERPRISE IT WORLD MARCH 2019

NEERAJ BHATIA

DIRECTOR - CHANNEL AND PARTNER ALLIANCES, RED HAT INDIA AND SOUTH ASIA

“Today, there is tremendous opportunity for partners who can identify the hybrid cloud opportunity and build service delivery capability. With the right service capabilities partners can generate higher profits as well as retain and grow their customer base. Partners

skilled in the concepts of kubernetes, containerization, automation and mobility would be able to implement their expertise and foresight in making more informed transitions and fulfil the role of system integrators while providing services to their consumers”

productivity, elimination of capital expenditure, cost savings and speed to market.” As the industry cloud players continue to enhance the deployment of cloud computing the Indian market the market size could well surge past US $10 billion in next 5 years.

CIO TALK

CHITRANJAN KESARI, HEAD IT, KANAKIA GROUP, MUMBAI.

“Use of technology in managing the crowd, social media branding, hospitality, Swachh Bharat, online payment, bank on mobile

vans, Paytm and Google Pay are some of the ways in which the use of digital technology transformed this Kumbh 2019 into a Digital Kumbh.”

KUMBH 2019, IS THIS A DIGITAL KUMBH? The Kumbh 2019 was the first of its kind. With the use of digital technology to enhance the attendee experience, Kumbh 2019 saw a conflation of the traditional with the modern. Chitranjan Kesari talks about the reality of a Digital Kumbh in India.

rayagraj Ardh Kumbh Mela, 2019 is the Ardh Kumbh Mela held at Triveni Sangam in Prayagraj (Allahabad), Uttar Pradesh, India from 15 January to 4 March 2019. This is the first time in the Indian cultural history that Digital technology has been used in this Kumbh for safety, security, promotion, visitor services, command and control rooms, online payment, etc. to give a few instances. Indian has never seen this type of high-tech Mela. Some companies provided online aarti through their mobile applications. Other kind of technology that was used at the Kumbh are - CCTV camera, Live streaming important places and events like aarti, and GPS tagging. Google has also been known to provide free internet on some of the strategic sites.

CCTV played a major role in managing security at such a crowded event, as it allowed the management to track all the visitors and take immediate actions in case of any disturbance to the peace of the gathering. Command and control rooms also witnessed the use of digital technology for the enhancement of security. Apart from these, regular online facilities too have been availed by the attendees with respect to online booking of rail and air tickets, hotel rooms, online payment of bills, online money transfers, calling ambulance or police in case of emergencies, etc. The Digital Baba was a particular centre of attraction at the Kumbh Mela. At the hands of the Digital Baba, was the awakening of the ecstatic culture of the Sangam. It symbolized the kamandal, khapper, trishul or sword instead of the MacBook, Trypod,

Selfie Stick, the expensive iPhone. These Digital Babas have differentiated the Indian spirituality and cultural traditions from the tune of the confluence of the Sangam, the stories in the camps, the satsangs, bhajans, meditations, chanting, tapas and yogic practices. The Government had also made certain special arrangements for media persons, providing computer and free internet for them. The Kumbh 2019 also became a promotional site for Digital India and Swatch Bharat movements. Use of technology in managing the crowd, social media branding, hospitality, Swachh Bharat, online payment, bank on mobile vans, Paytm and Google Pay are some of the ways in which the use of digital technology transformed this Kumbh 2019 into a Digital Kumbh. MARCH 2019 ENTERPRISE IT WORLD 27

CLOUD SURVEY

THE INDIAN CIO CLOUD SURVEY The Largest Ever Indian Cloud Survey Indian cloud services market in India has been witnessing rapid growth and is likely to surpass $5 billion by 2021 from the current estimate of approximately $3 billion. Over sixty percent of Indian businesses are using cloud services in various forms such as SaaS, PaaS and IaaS, They are deriving major benefits including scalability on demand, optimised resource utilisation, faster speed to market, cost savings, low to nil capital expenditure through pay-as-you-use model. While the country is witnessing rapid growth of cloud adoption, the market is witnessing intense competition from global cloud players such as AWS, Microsoft Azure, Google, IBM Softlayer, Alibaba and home grown cloud service providers – CtrlS (Cloud4C), Netmagic and others. Today more than ever, CIOs are playing a pivotal role in steering digital transformation within their respective organisations to align with business objectives and cloud has been playing a key role as a force multiplier. We therefore initiated a CIO Cloud survey to understand how the cloud players stack up. The survey focused on preference, their current cloud provider, SLAs, customer support, security, reliability, technical support and pricing effectiveness. A total of 5,481 Indian CIOs and IT Leaders took part in this detailed survey. Our research team analysed the survey critically to present the following summarised survey outcomes. Interestingly, AWS, Microsoft Azure, CtrlS (Cloud4C), Google appear to be the frontrunners in Indian Cloud market followed by IBM and Netmagic.

MOST PREFERRED PUBLIC CLOUD PROVIDER Brand preference of Indian CIOs indicated that AWS, Microsoft Azure to be the number one player(s) while CtrlS (Cloud4C) as second most preferred cloud brand followed by Netmagic and Google Cloud. Most Preferred Public Cloud Provider 0%

10%

20%

24%

AWS

24%

Microsoft Azure 15%

CtrlS ( Cloud4C ) 11%

Netmagic Cloud

11%

Google Cloud

ESDS -eNLight Cloud

IBM Cloud

28 ENTERPRISE IT WORLD MARCH 2019

30%

CLOUD SURVEY

PUBLIC CLOUD THAT CIOS HAVE WORKED WITH 47% of Indian CIOs indicated that the top three cloud players they have worked with are AWS, Microsoft Azure and CtrlS (Cloud4C). They are closely followed by Google Cloud, Netmagic Cloud, and IBM Cloud. Public Clouds that CIOs have worked with 0%

10%

15%

20%

18%

AWS 16%

Microsoft Azure 13%

CtrlS ( Cloud4C ) 11%

Google Cloud 10%

Netmagic Cloud 7%

IBM Cloud 6%

Sify Cloudinfinit

ESDS -eNLight Cloud

NxtGen Cloud

SAP HANA Cloud 2%

Alibaba Cloud

Salesforce

Digital Ocean Cloud

MARCH 2019 ENTERPRISE IT WORLD 29

CLOUD SURVEY

CLOUD PLAYERS WITH BEST SLA Every business today requires that the cloud applications enjoy seamless availability without disruption/outage, to ensure the services are delivered as per the expectations, CIOs leverage service level agreements (SLAs) with defined uptime, and other terms and conditions for provisioning and subsequent consumption of services. The CIO Cloud Survey on SLA indicated that AWS, Microsoft Azure are rated best in SLAs at number one followed by IBM Cloud and CtrlS (Cloud4C), Google Cloud at number two and three respectively. Public Cloud Providers ( Best SLA ) 0.0%

2.0%

4.0%

6.0%

8.0%

AWS

7.6%

Microsoft Azure

7.6% 7.4%

IBM Cloud CtrlS ( Cloud4C )

7.2%

Google Cloud

7.2%

NxtGen Cloud

6.9%

Netmagic Cloud

6.9%

Alibaba Cloud

6.9%

Sify Cloudinfinit

6.7%

e2e Technologies

6.6%

Digital Ocean Cloud

6.6% 6.5%

ESDS -eNLight Cloud 3.6%

Adobe

Oracle Cloud

3.1%

Salesforce

3.1%

SAP HANA Cloud

3.1%

XcellHost Cloud

30 ENTERPRISE IT WORLD MARCH 2019

3.0%

10.0%

CLOUD SURVEY

CLOUD PLAYERS PROVIDING BEST CUSTOMER EXPERIENCE AWS, Microsoft Azure were rated at the top by CIOs followed by Google Cloud and CtrlS (Cloud4C) as the second best. Netmagic emerged as the third best provider followed by Alibaba Cloud and Sify CloudInfinit. The survey indicated that CtrlS (Cloud4C) is rated number one among India (Home Grown) cloud players followed by Netmagic, Sify CloudInfinit and NxtGen Cloud. It is indicative that Indian cloud players need to work hard in ensure customer experience, if they are to take on Global Cloud Players in the Indian market. Public Cloud Providers (Customer Experience) 0%

8% 9%

AWS

Microsoft Azure Google Cloud

CtrlS ( Cloud4C )

Netmagic Cloud

7% 6%

Alibaba Cloud Sify Cloudinfinit

NxtGen Cloud

6% 6%

E2E Technologies

ESDS -eNLight Cloud Digital Ocean Cloud

Progression Cloud

IBM Cloud

3% 3%

Oracle Cloud

Adobe Salesforce

XcellHost Cloud

SAP HANA Cloud

10%

MARCH 2019 ENTERPRISE IT WORLD

CLOUD SURVEY

CLOUD PLAYERS PROVIDING BEST SECURITY AND RELIABILITY The CIO survey indicated that AWS, Microsoft Azure at the number slot followed by Google Cloud, IBM Cloud and CtrlS (Cloud4C) provide the best cloud security and reliability. Robust security controls combined with resiliency of cloud are key parameters. Public Cloud Providers (Security and Reliability) 0.0%

2.0%

4.0%

6.0%

8.0%

AWS

7.7%

Microsoft Azure

7.7%

Google Cloud

7.6%

IBM Cloud

7.6%

CtrlS ( Cloud4C )

7.6%

Netmagic Cloud

7.0% 6.7%

Sify Cloudinfinit

6.6%

Alibaba Cloud Digital Ocean Cloud

6.4%

ESDS -eNLight Cloud

6.4%

NxtGen Cloud

6.4% 6.3%

e2e Technologies Salesforce

3.4%

Oracle Cloud

3.3%

Adobe

3.3%

SAP HANA Cloud

XcellHost Cloud

32 ENTERPRISE IT WORLD MARCH 2019

3.1% 2.9%

10.0%

CLOUD SURVEY

CLOUD PLAYERS PROVIDING BEST CUSTOMER EXPERIENCE Round the cloud technology support and being available to support is a key to ensuring the information technology issues are addressed in a timely manner. The CIO survey indicated that AWS provides the best technology support followed by Microsoft Azure, Google Cloud and CtrlS (Cloud4C). Public Cloud Providers (Tech Support)

10%

AWS

12% 10%

Microsoft Azure Google Cloud

10% 10%

CtrlS ( Cloud4C ) 8%

Netmagic Cloud 6%

IBM Cloud

Alibaba Cloud Sify Cloudinfinit

ESDS -eNLight Cloud

Digital Ocean Cloud

NxtGen Cloud

E2E Technologies

XcellHost Cloud

Oracle Cloud

Salesforce

SAP HANA Cloud

Adobe

15%

MARCH 2019 ENTERPRISE IT WORLD 33

CLOUD SURVEY

CLOUD PLAYERS PROVIDING BEST SCALABILITY The CIO survey has indicated that AWS, Microsoft Azure and CtrlS (Cloud4C) provide the best scalability and are rated number one, two and three respectively followed by Google Cloud, IBM Cloud and Netmagic Cloud. Public Cloud Providers on the Parameter of (Scalability) 0.0%

5.0%

10.0% 12.1%

AWS 9.9%

Microsoft Azure CtrlS ( Cloud4C )

9.8%

Google Cloud

8.3%

IBM Cloud

7.3%

Netmagic Cloud

7.3%

Sify Cloudinfinit

6.0%

ESDS -eNLight Cloud

6.0%

Alibaba Cloud

5.4% 5.0%

NxtGen Cloud

4.8%

Digital Ocean Cloud

4.4%

XcellHost Cloud

e2e Technologies

3.2% 3.0%

Salesforce Oracle Cloud

SAP HANA Cloud Adobe

34 ENTERPRISE IT WORLD MARCH 2019

2.8%

2.4% 2.3%

15.0%

CLOUD SURVEY

CLOUD PLAYERS PROVIDING BEST PRICING The CIO survey has indicated that AWS, Microsoft Azure and CtrlS (Cloud4C) provide the best and optimized pricing for cloud services in the Indian Cloud Services market. A deep survey by our research team indicated that CIOs are seeking cost effective pricing and customised pricing based on their unique business needs. Public Cloud Providers (Pricing) 0.0%

5.0%

10.0%

AWS

12%

Microsoft Azure

10%

CtrlS ( Cloud4C )

10% 8%

Google Cloud Netmagic Cloud

IBM Cloud

Sify Cloudinfinit

ESDS -eNLight Cloud

Alibaba Cloud

Digital Ocean Cloud

XcellHost Cloud

NxtGen Cloud

E2E Technologies

SAP HANA Cloud

Salesforce

Oracle Cloud

Adobe

15.0%

Summary The CIO Cloud Survey 2019 has indicated that AWS, Microsoft Azure and CtrlS (Cloud4C) are the top three cloud players in the Indian market. The cloud market has seen a rise in wide adoption of SaaS among large enterprises and small and medium enterprises, while IaaS would witness rapid growth in the next five to six quarters. CIOs have very clearly indicated that price-performance is key while security and reliability is key to selecting a cloud service provider. For those cloud players, who are indicated to be lagging as per the CIO survey, it is imperative that they re-invent their strategy to improve their brand perception, brand experience and service experience. With cloud services market likely to surpass the $5 billion mark by 2021, almost all cloud player in the Indian Cloud Market will find a unique place for themselves respectively. Last but not the least, we would like to express our thanks to the 5,481 Indian CIOs and IT Leaders who actively participated in this survey. MARCH 2019â&#x20AC;&#x201A; â&#x20AC;&#x201A; ENTERPRISE IT WORLD 35

BI & ANALYTICS

WORKFORCE ANALYTICS: THE GAME CHANGER FOR HR INDUSTRY With the amount of data generated, it is vital that businesses grasp meaningful insight from data and analytics – but what key areas should be focused on for best results, and how could this enhance the backbone of your company, the supply chain.

By: Deepti Moolya, Happiest Minds Technologies

or many years organizations have used technology to drive tactical information to manage the Workforce. However not been able to capitalize on the huge amount of data which can be converted into actionable insights. The rise of information and increase of millennial Workforce and wave of digital transformation has increased the need for ‘Workforce Analytics.’ According to Peter Sondergaard, Vice President of Gartner, “Information is the fuel of the 21st century, and data analytics the combustion engine.” Organizations today, face many challenges related to workforce, right from hiring, training, rewarding retaining along with old traditional systems, to consolidated global reporting across geo’s, and self-service reporting, etc. To overcome these common issues, the primary goal of any successful Organization should be “to place a right people for a right position at the right time” says Lily Mok, research director for Gartner EXP’s. Analytics is the best tool to achieve this goal. These advanced set of data analytics tools and metrics will analyze patterns and causal relations based on performance and improvement of the organization and individual. Analyze recruitment, staffing, L&D, fills, cost per hire, accession rate, retention rate, add rate, replacement rate, time to start and offer acceptance rate, compensation, 36 ENTERPRISE IT WORLD MARCH 2019

etc. And then build a predictive model that can be used by the Human Resource team to improve employee performance and get a good return on the investment. Two key components of HR Analytics: I) The Necessity arises from the need to have a core human management team with current industry expertise. Earlier the concentration on “intangible assets” did not even amount to 50 percent of the value creation and today it is almost 65 percent. II) An opportunity is when there is readily available data available virtually that can give information about the management and the development of the people. With the brains of Analytics, these data that can give some powerful assistance by transforming them into some valuable, actionable insights and intelligence.

2. Understand the data or Information required to measure: It is important to look at two aspects: • Review the data: With the huge amount of structured and unstructured data exists in various geo’s, you may need to identify what data your organization has and who is using it. • Ask the right questions-It means what you want to tell larger audience using this data, it depends on strategic goals of the organization and what are the priorities of the business. 3. Look for insights from data and reports and turn into meaningful actions. The data or reports used may be useful, but it will be impactful when analyzed properly. Examples: If the time of hire for niche skill has gone up from 60days to 90days, what does that mean, what actions do you need to take?

STEPS IN HR ANALYTICS:

HR ANALYTICS FRAMEWORK:

While HR is striving to be a strategic function focusing on HR analytics, Deloitte devised analytics models to assess various programs, using workforce analytics to assess leadership orientation, change inclination, training needs analysis etc. As Deloitte’s Global Human Capital Trends 2016 report notes, “77 percent of executives now rate people analytics as a key priority … In response, companies are building people analytics teams, rapidly replacing legacy systems, and combining separate analytics groups within HR into one strategic function.” The same report found that 44 percent of surveyed companies use workforce data to predict business performance. They also use benchmarking to measure both efficiency and effectiveness of these programs. They recommend a four-step “issue/facts/ understanding/actions” process, emulating basic methodology by leveraging analytics both classify the opportunities or issues and evaluate the impact of actions taken. 1. Start with workforce issue at hand: Whether dealing with engagement or retention, identify the issue and then check if you have the information needed to measure.

HR&OD experts identify the data sources. Then the HR data model is defined through data integration and normalization. The data is then stored, from the data storage, HR&OD experts identify the objectives. After which, the analytics experts formalize them using data mining, statistics, machine learning, etc., then they interpret results and report to the executives then according to the result executive team allows them to do the required changes in the organization. From the above figure, we can see that after implementing HR Analytics significant jumps in relationships such as job satisfaction vs. customer satisfaction; job satisfaction vs. attraction; stress vs. productivity; and conflict vs. Productivity. These Analytics help the organization to be healthy and wealthy as well. Starting from Hire to Retire in the spectrum of variables could be measured to check the health of the organization. 1. Recruitment: Net Hire Ratio, Cost per Hire, Source Mix, New Hire Rate through Internal/ External, Rehire Rate, Interview/Offer Ratio etc., Average Sign on Bonus Ratio could be measured 2. Internal: Promotion Speed Ratio at Various levels and bands, IJP Ratio, Cross – Function

BI & ANALYTICS

PETER SONDERGAARD VICE PRESIDENT OF GARTNER

“Information is the fuel of the 21st century, and data analytics the combustion engine.”

Mobility could be measured. 3. Retention: Vol/Invol Attrition YTD (Year to Date), MTD (Month to Date) through Performance Bands, Levels could be measured. 4. Performance Management: Average Performance Rating, Participation Rate, Rating distribution etc could be measured. 5. Training: Training per HR, per FTE (Full Time Equivalent), expense per employee, quality could be measured. 6. Compensation & Benefits: Comp Cost per

FTE, Overtime Rate, Bonus Rate, Average Cost Rate for Contractors, Benefits exp per FTE, ESOP (Employee Stock Ownership Plan) could be measured. 7. Workforce: Average Workforce Headcount, Age, Span of control, Geo& location split are measured. But there are few common mistakes which one should avoid during driving and exploring the HR Analytics. They are: 1. Keeping a data live even when it has no clear

business reason for it. When the data does not have any important objective or specific business goal, keeping it alive is a common mistake. These data should be deleted from the data storage. 2. Assessing workforce only on simple measures such as grades and test scores often fail to accurately predict the success. One should give the employee a hypothetical condition or give him a challenging job and judge the success based on the efficiency and accuracy. After which you can analyze whether he/she fits right into the role or not. 3. Analyzing HR efficiency metrics only while failing to address the impact of talent management on business performance. HR efficiency metrics are the measurements used to determine the value and effectiveness of HR initiatives, turnover, training, return on investment, costs of labor, and expenses per employee. To achieve success in HR Analytics one needs to keep few things in mind. 1. Transparency of business and workforce information. 2. Analytics as a journey, not an end. 3. Develop a culture of data-driven decision-making. 4. Empower line managers to decide on this, not just HR and L&D. There’s no doubt with HR Analytics that any organization which can attract the right competencies, manage talent effectively, utilize capacity efficiently, and retain people and set itself up for long-term success. According to the above statistics surveyed by MIT and IBM, Multinational companies using HR Analytics can witness 8% higher sales growth, 24% higher net operating income and 58% higher sales per employee. Which, proves the importance of HR Analytics tool today. MARCH 2019 ENTERPRISE IT WORLD 37

INTERVIEW

INDIA IS AMONGST THE FASTEST GROWING AND EVOLVING CLOUD MARKETS IN THE WORLD. Indian cloud market is growing on a fast track and each vendor has a contribution to this growth. Ravindra Kelkar, Area Vice President, Sales & Services, India Sub-continent, Citrix is speaking about Citrix’s strategy.

It is believed that India’s booming Cloud Market is expected to reach $4.1 Billion by 2020 (Forbes). What are the factors behind this growth in the Cloud business in India? India is amongst the fastest growing and evolving cloud markets in the world. With the government 38 ENTERPRISE IT WORLD MARCH 2019

being a strong advocate of digital based solutions and digitization especially through the Digital India program, we are on a path of unstoppable technology growth. The focus has been especially on cloud and harnessing its potential to help accelerate the pace of this growth. With the cloud market’s tremendous popularity

and growth in India, cloud computing is rapidly advancing, and most companies are adopting this model. This is evident by recent changes in the enterprise business model of enterprises that have adopted cloud-based services to revolutionize the notion of infrastructure flexibility. Cloud simplifies remote access and flexibility while also

INTERVIEW

RAVINDRA KELKAR

AREA VICE PRESIDENT, SALES & SERVICES, INDIA SUB-CONTINENT, CITRIX

“Citrix Cloud is a platform that hosts and controls Citrix services and connects to your resources through the Citrix Cloud Connector on any cloud or infrastructure i.e. - on-premises, public cloud, private cloud, or hybrid cloud.”

being cost effective; saving an organization on the considerable spending on hardware and storage solutions. Due to the thrust for digitization from the government, organizations now have the backing required to transition to new intelligent solutions. With Citrix’s workspace, network, analytics and virtualization portfolio, we are able to support organizations in upgrading their IT infrastructure. We can therefore say that Citrix not only has the cloud solutions that customers require but is also playing a key role in helping them in their overall digital transformation journey.

What are the real CIOs infrastructure challenges that are being resolved by Cloud? The cloud infrastructure and its definition have evolved over the years. Although the term has been around for almost a decade, the concept has just recently started gaining popularity and momentum. Moving to cloud may seem complicated at first, but the transition can help mitigate a series of long-term problems including misplaced IT focus, high data maintenance cost, outdated technology and poor communication. To CIOs, moving to the cloud is a chance to overcome internal limitations and improve their value proposition. The benefits of a cloud-based network significantly outweigh the benefits of staying with an onsite solution.

HARDWARE ARCHITECTURE Cloud reduces or eliminates the need for businesses to purchase equipment and build out and operate data centres. This enables

saving on hardware facilities and other expenses required out of traditional computing and helps gain the benefits of services like analytics, AI, and the opportunity to collaborate outside the business premises.

FLEXIBILITY AND COLLABORATION With cloud, employees can carry their data and access it wherever they go. Cloud adoption not only makes businesses more flexible, but it allows them to use their personal devices to access this information if need be. Business can use file-sharing applications to collaborate effectively, despite geographic limitations. Therefore, one of the major advantages of cloud computing for businesses is the increased mobility. This is particularly valuable in an age when employees desire flexibility in their schedules and work environment. Businesses that operate on the cloud can provide employees with options to work on the go, from home, across all devices. With the adoption of cloud, organizations small and large alike can find solutions to their problems. It enables a stable, reliable, and scalable data infrastructure, while helping you store, process and analyse data from multiple sources within your business, giving the opportunity to focus on innovation and growth. Provide a brief description of your Cloud Capabilities. Can you enumerate your cloud offerings? At Citrix, we are favorably positioned to help organizations in their transition towards cloud-based solutions. Citrix Cloud services

have received widespread acceptance in India and across the world. Organizations have realized cloud’s potential owing to delivery of flexible, fast, and seamless access to a host of work apps and data. Citrix Cloud is a platform that hosts and controls Citrix services and connects to your resources through the Citrix Cloud Connector on any cloud or infrastructure i.e. - on-premises, public cloud, private cloud, or hybrid cloud, allowing you to create, manage, and deploy workspaces with apps and data to your end-users. With the emergence of new technologies, organisations globally and locally are evolving in terms of the way they operate. Workstyles and workspaces are now more aligned to accelerate overall growth by leveraging digital solutions like cloud. Considering the various advantages and its seamless alignment with the existing IT structure to ensure minimal disturbance, cloud is truly enabling workspace transformation. What is your road map for next 12 -36 months? While 2018 was a year of establishing our strategy and consolidating to enable rapid growth, we believe that 2019 will be the year where Citrix will have the biggest opportunity to redefine itself. 2019 will be the year we move beyond virtualisation. We aim to significantly increase our market visibility by moving away from being just about virtualization, thereby ensuring differentiation in terms of our positioning. Encouraging partners to reach beyond core virtualization products can be a potential game-changer for Citrix. Citrix has always been known to deliver virtualization products. However, now is the time for us to also cater to 70% of organizations out there who don’t need virtualization. The offering that is opening these new lines of partner revenue are Citrix Workspace inside of Citrix Cloud. In this evolving landscape, Citrix finds itself well positioned to support organizations through these changes. Citrix Workspace enveloped in a Citrix Cloud is the tool that will help us achieve this. We are going to be able to expand our market presence by being able to meet the needs of more users. Workspace is a client-side app for any device and OS, delivering a user portal for ingesting all Citrix back-end services as well as loads of apps from popular SaaS vendors. The Citrix Workspace offering has enabled us to work in sync with our partners and expand our scope of offerings. With the proliferation and growth of digital tools through technologically enhanced workspaces, we look forward to working closely with our partners in 2019 to achieve our objective. MARCH 2019 ENTERPRISE IT WORLD 39

CLOUD COMPUTING

MOVE YOUR SAP S/4HANA TO MANAGED PRIVATE CLOUD HOSTING ON PROGRESSION CLOUD When it comes to Cloud Adoption, it is crucial for a business to identify the best SAP S/4HANA hosting cloud partner. This could be all the difference between a successful conversion and a failed attempt.

J B HOODA

CO-FOUNDER & DIRECTOR, PROGRESSION INFONET PVT LTD.

“The team at Progression invests itself completely for each client and ensures that we get down to true essence of delivering the best dedicated cloud environment for SAP

S/4HANA.”

he rise of new age startups in the last few years laid the establishment of the fact that businesses need agility. To be in an agile environment, it is essential that IT—which is the backbone of all progressive enterprises—enables them to focus on business expansion instead of becoming a roadblock. The one conundrum CIOs face is whether to go onpremise or cloud to achieve high availability, security and agility for business critical applications. Often, going on-premise seems like an obvious decision for CIOs under the impression that it would be easier and more accessible, however, it comes with multiple challenges that lead to roadblocks. On the other hand, cloud enables them to significantly reduce capital expenditure, adopt agility, get past the technology obsolescence worries and yet achieve data integrity and security. When it comes to cloud, most enterprises find it difficult to decide the right enterprise cloud partner for SAP S/4HANA hosting. CIOs spend a lot of time and resources in determining factors that are of priority to them. Agility, deep understanding and competence, high availability and support experiences are a few of the many reasons that dominate the decision making amongst the CIOs. Considering that SAP is the heart of your business and understanding the complexity of 40 ENTERPRISE IT WORLD MARCH 2019

the task, it is essential that CIOs choose a hosting partner that has the required skill sets, vast experience and a strong culture of responsiveness. Ever since the inception in 1995, Progression has set the bar high by continually transforming by adopting latest technology trends earlier than most and enabling its clients to focus on their core strengths to gain competitive advantage. We are aware that your business may evolve along with your IT needs and our Infra experts will be in touch with you wherever, whenever and will ensure that your enterprise gets comprehensive private hosting that exceeds expectation, whatever it takes. The team at Progression invests itself completely for each client and ensures that we get down to true essence of delivering the best dedicated cloud environment for SAP S/4HANA so that the clients get a mature and secure architecture, the ability to conduct timely audits, get quicker performance upgrades and enhanced data security. Moreover, a Dedicated Technical Account Manager for every client ensures quick and contextual response and resolutions, typically within minutes and hours. When we went live with its Data Center, we established our vision as to provide all our clients with deep expertise and experience of more than two decades to empower them with mature, technically superior, transpar-

ent Managed SAP HANA Hosting. Our Data Center is heavily protected with multiple layers of security, starting with Firewall, Intrusion Detection & Prevention System, Anti Bots/Malware, and secure tunnel VPNs from Tier 1 OEMs. Our motto has always been to focus on enabling clients with business agility while we take complete ownership of High Availability and performance of their SAP S/4HANA Infrastructure. The servers and storage that we use are from Tier 1 and SAP Certified vendors only. We aim to continually optimize the IT resources of our clients to offer industry leading ROI. With the Cloud Market blooming, we believe that the quality of Managed Service delivered and experienced will matter a lot more than regular hosting service. Over the years we have evolved as a trusted Managed Cloud Service Provider covering milestones across emerging technologies including Data Center & Storage Consolidation, High Performance Computing, Virtualization, Cloud Design, Disaster Recovery, and Remote Infrastructure Management. Widely recognized for our perfect combination of infrastructure, skills & governance and passion to stay abreast of the latest technology innovations and breakthroughs, we are ISO 27001:2013 certified and adhere to ITIL v3 standards in service delivery.

CIO TALK

THE ROLE OF THE CIO CURRENTLY IS TO HELP THE BUSINESS AND LOOK OUT FOR THE OPPORTUNITIES THAT EXIST IN THE MARKET. Saurabh Gupta talks about his company’s journey from in-house data centres to AWS. What were his apprehensions and what has been his experience through the digitization process?

“As a CIO you need to keep on innovating and see whether your policies work or not. And then take it to the next level.

Keep experimenting because the moment you stop experimenting it is going to cost you.”

SAURABH GUPTA

CIO, KENT RO SYSTEMS LTD.

Written & Edited by: Pooja Jain and Anisha Nayar Dhawan

What has been your experience with Cloud and Amazon Web Services? Cloud has allowed us to do many things which we were not planning to do earlier. It has enabled us to scale up and down our infrastructure as per our needs. Basically, all services and solutions that weren’t available to us when we were doing things in our own Data Centre. It gives us the ability to do a lot of things faster in a very cost-effective way and that has helped us in doing our business. How has Cloud changed your business operations as compared to when you were on your own servers and how has that changed things for the better? When we were using our own data centres, we had a limitation in terms of admin infrastructure. We could not scale our infrastructure according to our demands. For example, there were days when we were getting lots of hits on our CRM for the website, and our systems would slow down which would result in poor customer experience. Once we moved to the cloud it allowed us to scale up the infrastructure and downgrade it as and when required. It has allowed us to move away the things that are not core to us. We don’t have to rely

on the expertise of certain individuals. Moving the business to Cloud has allowed us to focus on our core businesses. It has also allowed us to have a security mechanism built into the cloud. Why did you decide to go ahead with AWS for your cloud services? We chose AWS because we realized that it is a very stable platform. We took references from some of the other users and found out that their services and their uptime is very good. The performance of the servers is also good and their services are reliable. There is also a bunch of services which are available off-the-shelf. For example, they have a database service which you can directly plug in to your applications. The fact that the AWS network is pretty strong also helps, because when you start using their services, the department of AWS will help you in getting on-board and solving your problems. As of now, are you completely on the Cloud or are you using a mix of in-house services and the Cloud? If it’s a mix how do you distinguish what will go on the Cloud and what will stay with you in your in-house server? Currently, we are using the mixed services. So,

some of the services are hosted in our data centres and some of the services are on the Cloud. The services which we have in our own Data centre are mostly used by our corporate users. So, any service which is used only or mostly by the corporate users are hosted on our data centre. Other services that are customer facing or partner facing are stored in to the Cloud. What were the challenges or fears that came to your mind when you were thinking of switching to the cloud? There were multiple fears when we decided to move to the Cloud. The first was with respect to data security. Second, whether the services on our data centre will work when we move services to the Cloud. Whether the kind of reliability that we have in our own data centre, will continue on the cloud or not? So, this is why we started moving the services very slowly. We took some services and moved them to the cloud from our own data centre. We saw that those services were stable and they were working as per expectations. Then we started moving more of them. That’s how we migrated to the cloud. To read the complete article, log on to www.enterpriseitworld.com MARCH 2019 ENTERPRISE IT WORLD

THE STUFF // PRODUCTS & SERVICES

CIO TOYS

POLYCOM TRIO 8500, SMART CONFERENCING SOLUTION FOR ALL BUSINESS MEETINGS

The closed technology ecosystem of phones, emails, chat, and shared sites is a thing of the past, and has been replaced by a growing number of open platforms that foster easier communication and collaboration within organizations. The employees today prefer a collaborative work culture which helps them to get the work done at any time, effortlessly. Technology-enabled huddle rooms have developed as one of the most sought-after technologies

which satisfy the need for real-time, productive collaboration. Development and deployment of video conferencing platforms/solutions is now a crucial component of every organization. There are numerous smart conferencing tools available in the market today which enable remote teams to come together to meet the requirements of the organizations, proving distance is no longer a barrier. Coupled with this, there is also a growth in the number of start-ups and SMBs in India – these organizations are looking for technologies that make their business more efficient, reputable and profitable. The rise in digital workforce and trend of remote working, globalization and growth in SMBs looking for solutions that increase their efficiency and business all mean that modern businesses rely heavily on conference calls to hold virtual meetings. To do this effectively, organizations need something a bit more sophisticated than a simple

speaker phone. Polycom meets the above requirements and the company’s revolutionary RealPresenceTrio can be used for both voice and video calling; it is easy to use and effective as well as stylish enough to grace the boardroom. Polycom Trio 8500 guarantees next-gen video conferencing quality. This exemplary device enables you to start calls on time, with the same interface as on Skype; Polycom’s legendary voice quality makes sure every syllable you speak or hear is crystal clear with Polycom® HD Voice™ technology. A device like Trio 8500 enables the organization not only to cut down on travel costs but also enables to carry out meetings across borders on real-time basis effortlessly. The sleek and sophisticated design of the Trio 8500 makes navigation simpler than ever. Polycom Trio boasts of an impeccable feature that makes the users share data with a touch of a button further complimenting the agility of workers/users.

SYNOLOGY

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

D-LINK NEW GENERATIONDGS-3130 SERIES LITE LAYER 3

D-Link’s new generation of Lite Layer 3 Managed Gigabit Switches- the DGS-3130 series are available in 24 or 48 10/100/1000BASE-T Mbps or SFP Gigabit Ethernet port models, including two models with full PoE support to provide a complete 10G managed switch portfolio. The series is the first on the market with six built-in 10G stacking/uplink ports providing high physical stacking bandwidth (up to 9 switches with 80G bandwidth) and flexibility with a variety of port combinations. Three software images are combined into a single, unified software image to provide powerful Layer 2 and Layer 3 features necessary to fulfill a wide range of different application requirements. The DGS-3130 series offers reliability and complete management options. RJ-45 console/ management ports provide out-of-band Web

42 ENTERPRISE IT WORLD MARCH 2019

UI access. A dedicated management port that is separate from data ports continues to function even during traffic congestion, equipment malfunction, or network attacks. All models in the series also feature built-in, high-capacity 6kV surge protection, which effectively protects the switches against damage from electrical surges and lightning strikes. Additional Features l Advanced L3 feature IGMP filtering provides the capability to manage IGMP snooping, which in turn controls the forwarding of multicast traffic. l Advanced L3 feature IPv6 Neighbor Discovery supports more traffic through IP address scalability. l Supports OSPF L3 routing protocol using link-state routing for increased efficiency

and scalability and maximized bandwidth usage in large enterprise networks. l Comprehensive security features such as ACL, Storm Control, and IP-MAC-Port Binding (IMPB) with DHCP Snooping ensure your network safety as your business grows. l Compatible with OAM standards for Carrier Ethernet to enable the highest level of service assurance. l ERPS (Ethernet Ring Protection Switching) provides higher reliability by enabling service provider to build scalable layer 2 aggregation networks.

RNI NO: DEL ENG/ 2017/ 69906 Postal Reg. No.: DL-SW-01 / 4200 / 17-19

Date of Publication: 28 of Every Month Date of Posting: 1 & 2 of Every Month