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FOR THE CIOs. BY THE CIOs. JUNE 2018
BEGINNING OF THE
GDPR
REGIME From 25th of May, 2018, the global IT Industry entered a new age of regulations and compliance with EU GDPR which is being touted to have a huge impact on the market and individual businesses... p38
2018
WATCH OUT FOR
PART-IV
A Special Edition For CIOs (Part-III) p16
CTRLS CONGRATULATES THE CHANGE AGENTS 2018 FOR THEIR OUTSTANDING CONTRIBUTION TO THEIR ORGANIZATION, INDUSTRY AND THE COUNTRY
EDITOR’S LETTER
IT LEADERSHIP GEARS UP FOR AN ERA OF REPERCUSSION AND LIABILITY
Right to privacy is a fundamental right and sooner or late it had to be acknowledged by major countries around the
globe. Digital economies have been thriving and with the rapid growth there has been an unprecedented influx of consumer information. With the amount of information on the move and stored in datacenters around the world, the line between what’s publically usable and what’s strictly private has become rather vague. This has led to unethical and objectionable practices by organizations globally, illegally hoarding and selling personal data of global citizens. With pressure mounting up with numerous instances of breaches from data in custody of businesses the world over, the governments started taking the issue of safeguarding their citizen’s data seriously. The European Union General Data Protection Regulations is the most solid step in this direction till date. The GDPR comes across as the Champion of Privacy, promising to be the guardian of personal information of European citizens, no matter where it is kept in the world. The GDPR is regulatory in nature and not just a directive, which means that compliance is mandatory and not an option. This sets a
NEXT MONTH SPECIAL
COVER STORY
Bringing BI to the Boardroom
new trend for Global Governments to ensure that their citizens’ privacy remains a top priority and whosoever falters in safekeeping of such information will be made liable for the damages. The Indian Government too has been pondering over this issue and a separate committee headed by ex-Supreme Court Judge SN Srikrishna to chalk out a draft for the Indian Data Protection Laws. Now, with the fact that customer data safekeeping is a priority like never before, it is time for enterprises to rethink their own data protection framework. The growing regulatory landscape doesn’t just put businesses under the radar of an ombudsman but it makes them directly liable for any theft under their watch. This puts the onus on IT Leadership to carefully draw out the data protection strategy for their organizations and come out of the shadows of other CXOs to take the lead role in the discussion, both on the technological as well as the business side. In case of an unfortunate breach, the GDPR directs the organization which collects, stores or passes on data belonging to an EU citizen as liable and this comes with financial penalties and a damaging blow to the Brand Image among the customer base. With an increasingly digital consumer mindset and market, information is today being exchanges at hand and forms integral components of a number of new age businesses. The consumer is today troubled with the question: Does a stranger has access to my personal information that is being guaranteed as safe? GDPR comes as a weapon for the governments and an asset to consumers as now, in case of a breach, the business will be held liable. The landscape is becoming more vigilant and CIOs and CISOs moving forward will be answerable and culpable for any penalty occurring due to a regulation breach. From the CIO perspective, it is now time to take responsibility for your actions, as the Board and the entire business looks up to them to keep breaches at bay and steer the business clear of any ill-effects of GDPR.
S A N J AY M O H A PAT R A S A N J AY @ A C C E N T I N F O M E D I A . C O M
SUPPLEMENT
Business Intelligence is the new digital word for an old concept of more informed business decision making. The rise of the third platform has given IT Teams the Data as gold and Analytics, AI and Cloud as the tools to extract the most intel possible out of the customer information at hand. BI is quickly becoming a buzz word not just among IT Leaders but all chief stakeholders and CXOs across organizations and is revolutionizing how business decision makers see the numbers today. We observe how far is Enterprise India in taking advantage of the BI empowerment in their boardrooms.
Data Explosion
PLUS
Data Explosion has been the most significant phenomenon of recent times. Information is at the forefront of all economic progress coming out as the most valuable resource. In an era of rapid data generation which is rapidly surging in the billion strong consumer economy, we take a look at where is India in its mission to cater to the exploding data treasure at disposal .
Interviews, Case Studies and Surveys
Literature and assessment on recent applications from the Industry stakeholders, IT/ITES Vendors and IT leaders and CIOs from the Enterprise IT World CIO Community.
Send in your inputs to sanjay@accentinfomedia.com JUNE 2018 ENTERPRISE IT WORLD
3
CONTENTS V O L U M E 0 3 | I S S U E 0 4 | JUNE 2 0 1 8 | W W W . E N T E R P R I S E I T W O R L D . C O M
Publisher: Sanjib Mohapatra Chief Editor: Sanjay Mohapatra Senior Editor: Chitresh Sehgal Associate Editor: Deepak Singh Designer: Ajay Arya Assistant Designer: Rahul Arya Web Designer: Vijay Bakshi Technical Writer: Manas Ranjan Lead Visualizer: DPR Choudhary Social Media Manager: Ravish MARKETING Marketing Manager: Kajal Sharma
2018
kajal@accentinfomedia.com
A Special Edition For CIOs (Part-III)
SALES CONTACTS Delhi 6/102, Kaushalya Park, Hauz Khas
CIO500 SPECIAL
New Delhi-110016 Phone: 91-11-41055458 E-mail: info@accentinfomedia.com
16
THE ENTERPRISE CATALYSTS OF TODAY
EDITORIAL OFFICE Delhi: 6/103, (GF) Kaushalya Park,
This month’s Change Agents feature heavily from verticals like Healthcare and Pharma, Financial Services, Logistics, Manufacturing and Real Estate.
MORE INSIDE Editorial~ ~~~~~~~~~~~~~~~~~~~~~~~~~ 03 News~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 06 FEATURE STORY~~~~~~~~~~~~~~~~~~~ 46
45 38 SPECIAL FEATURE
GDPR
“Beginning of the GDPR regime” 4
ENTERPRISE IT WORLD JUNE 2018
Phone: 91-11-41657670 / 46151993 info@accentinfomedia.com Printed, Published and Owned by Sanjib Mohapatra Place of Publication: 6/103, (GF) Kaushalya Park, Hauz Khas New Delhi-110016
CIO SURVEY / 54
We recently surveyed over 500 IT Leaders from the Medium and Large Enterprise segment
New Delhi-110016,
INTERVIEW
CORPKART
“Changing the way enterprises buy their IT assets”
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53
52 CIO TALK
DIGITAL DIARY
“Digital Transformation For The It Sector”
“Cobots Taking Human-Robot Interaction To The Next Level”
KPIT
OIA
ITWORLD
ROUND UP
D ATA BRIEFING
EU GDPR enforcement boosts Cyber Security jobs in India B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M
According to data from Indeed, there has been an upsurge in job postings for cyber security roles by 150% between January 2017 and March 2018, along with a corresponding increase of 129% in job searches for the same in the same period. Between January 2017 and March 2018, there has also been a spike in the number of job postings for Data Protection roles, which have seen an increase of 143%, while the number of job searches for the same have risen by 188%. The impending implementation of the General Data Protection Regulation (GDPR) law in Europe has stimulated Indian companies to fortify their databases, leading to an upswing in the search for cyber security and privacy professionals. Further, the unprecedented increase in the number of 6
ENTERPRISE IT WORLD  JUNE 2018
cybercrimes in the country has also created a number of job opportunities for data protection and cyber security professionals. According to the Cybersecurity Jobs Report 2018-2021, cybercrime will more than triple the number of job openings over the next five years. Given the Information Technology boom in Bengaluru, the city accounts for 36% of all cyber security related jobs in the country; leading by a considerable margin over Mumbai (17%), the NCR region (12%), Pune (9%) and Hyderabad (8%). Cyber security breaches and intricacies have touched all industries and sectors. Hence, it is vital for all organizations to increase their security systems and processes.
350%
Massive rise in ransomware in 2017, representing 7% of all global malware attacks. Source: Dimension Data
Postal Reg. No.: DL-SW-01 / 4200 / 17-19
Date of Posting: 1 & 2 of Every Month
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ITWORLD // NEWS BRIEF
Infosys Finacle, leading Indian Banks form Consortium for Blockchain-based Trade Network
Infosys Finacle, part of EdgeVerve Systems, announced successful formation of India Trade Connect, a blockchain-based trade network in India, in partnership with Axis Bank, ICICI Bank, IndusInd Bank, Kotak Mahindra Bank, RBL Bank, South Indian Bank and Yes Bank. The network is being used by the banks to run a successful pilot of Finacle Trade Connect, a blockchain technology based solution developed specifically to address the trade finance process requirements of banks. Finacle Trade Connect will enable increased automation and transparency, while helping efficiently manage risks in trade and supply chain financing operations. India Trade Connect has also been adjudged as the winner of
CIO
the prestigious Celent Model Bank 2018 award for Trade Finance and Supply Chain, affirming the potential of this network. Sanat Rao, Chief Business Officer, Infosys Finacle, said, “Blockchain technology offers unprecedented opportunities to transform banking. Like any innovative technology, the usage of blockchain-based applications will gradually increase from early adopters to others who will join based on proven and tangible benefits. In pursuit of this, digitization of Trade Finance processes using distributed ledger technology offers immense potential to eliminate the friction, cut costs and increase revenue through new business products that are now viable using the modern technologies.
26 – 27 JUNE 2018
26 – 28 June 2018
BLOCKCHAIN CONNECT 2018
ENTERPRISE IT WORLD JUNE 2018
Apollo will adopt Watson for Oncology and Watson for Genomics. The two IBM cognitive computing platforms will help physicians provide patients with personalized, evidence-based cancer care. This agreement is the first-of-its kind Watson for Oncology & Watson for Genomics deployment in India. Apollo Hospitals will build on its long legacy of clinical excellence with dedicated cancer care hospitals in India by implementing Watson for Oncology and Watson for Genomics across ten of its 64 hospitals. Watson for Oncology will be available at the Apollo Chennai and Delhi hospital from April 2018, followed by Hyderabad, Mumbai, Kolkata, Ahmedabad, Bhubaneshwar and Madurai over the next few months. Watson for Genomics will become available across the same locations in the following months. The Watson for Oncology and Watson for Genomics solutions will help oncologists at Apollo surface relevant data to bridge disparate sources of information and identify treatments that are personalized to each unique patient.
EVENTS
Silicon Valley, USA Conference brings together thousands of influential thought leaders to an intensive two-day blockchain discussion.
8
Apollo Hospitals leverages IBM Watson to enhance Data-Driven Cancer Care
Singapore ConnecTechAsia covers the entire spectrum of communication, broadcast, and enterprise technology and services reflecting the pulse of Asia today.
09 – 12 JULY 2018
HONG KONG World’s biggest companies, startups joined by major global media, hundreds of investors, attendees for three days of networking.
4 - 9 AUGUST 2018
CONNECTECHASIA
RISE 2018
BLACK HAT USA 2018
Las Vegas, USA World’s leading information security event provides attendees with the very latest in research, development and trends.
ITWORLD // NEWS BRIEF
Oracle AI/ML App Promises to Aid Smart Manufacturing
S/HE SAID IT
MARTIN CREIGHAN,
MD, AT&T AUSTRALIA AND NEW ZEALAND
“With digitally savvy populations and a history of leapfrogging traditional infrastructure, Asia could use health-tech innovation to deliver affordable high-quality healthcare as incomes and life expectancy rise dramatically across the region.”
The new Oracle Adaptive Intelligent Applications for Manufacturing leverage Ml and AI to process vast amounts of data from production environments and rapidly identify issues, enabling improved operational efficiency. Oracle Adaptive Intelligent Applications for Manufacturing enables manufacturers to spot anomalies during production, pinpoint the root cause of issues, and predict events before they occur. The applications enable manufacturers to look into every stage of the production process, foresee faulty processes and elements, and trace the impact of issues from production through to customer delivery. Built on the robust and scalable Oracle Cloud Platform with embedded machine learning capabilities, this solution includes a manufacturing-aware data lake that brings together and analyzes structured, semistructured, and unstructured data from multiple data sources on the shop floor. Oracle Adaptive Intelligent Applications
QUICK BYTE ON
SECURITY
10 ENTERPRISE IT WORLD JUNE 2018
for Manufacturing are designed to work in a complex and heterogeneous mix of IT systems such as Manufacturing Execution Systems (MES), Quality Management, Enterprise Resource Planning (ERP), Human Capital Management (HCM), Customer Relationship Management (CRM) and Operational Technology (OT) systems that include sensor and log data from equipment and machines as well as external environmental data such as humidity, temperature etc. “Traditionally, pattern and correlation analysis and predictive analysis are done by a small group of specialist data scientists,” said Ramchand Raman, Vice President, Oracle Product Development. “Oracle Adaptive Intelligent Applications for Manufacturing dramatically simplify the output of complex machine learning and AI algorithms and present these insights to average business users to drive better, faster decision making.
“Although many countries
maintain their own data privacy and security regulation, a blurred line separates the rights of the individual and organization. GDPR has removed this ambiguity in data management.” RAHUL KUMAR, COUNTRY MANAGER, WINMAGIC
Ransomware attacks shift focus to weak Business Supply Chains 2017 saw a worrying increase in ransomware and other cyberattacks targeting the supply chain, with the business and professional services sector receiving a significant increase of attacks, particularly in the EMEA region, which saw 20% of all attacks targeting this sector.
UPCOMING
EVENTS 2018
S E C U RITY
SY M P O S I U M A N D AWA R D S 2 0 1 8
2018
2018
PARTNERS RECOGNITION 2018
FOR MORE INFORMATION PLEASE CONTACT: E-MAIL: INFO@ACCENTINFOMEDIA.COM / KAJAL@ACCENTINFOMEDIA.COM WEBSITE: ENTERPRISEITWORLD.COM PHONE NO: 01126566398 / 01149148449 / 8587835685
ITWORLD // NEWS BRIEF
UST Global decodes future of technology with Microsoft
HPE enables zero touch operations with Intelligent Assurance Hewlett Packard Enterprise (HPE) announced the launch of its HPE Intelligent Assurance suite at Digital Transformation World. HPE Intelligent Assurance is an artificial intelligence (AI), machine learning based platform that provides a powerful way to transform vast amounts of telecommunications network data into proactive resolution actions that pave the way towards zero touch operations and self-driven networks. “Communication Service Providers have a unique opportunity to embark on a successful journey to become Digital Service Providers,” said David Sliter, VP & GM, Communications & Media Solutions, HPE. “Our efforts are focused on helping them operate and orchestrate services in hybrid,
EXECUTIVE
virtualized and cloudified environments, leveraging intent-based modeling and artificial intelligence, to accelerate time to market and enable zero touch operations. HPE Intelligent Assurance is a new and major step in the achievement of our vision. It combines machine learning based intelligence with AI-driven automation to predict problems and proactively resolve them, 24/7.” “As CSPs introduce more and more services and move their networks from a hardware to a software basis, they will quickly find that their infrastructure is too complex and dynamic to manage manually,” said Andy Hicks, Research Director, IDC. “CSPs must therefore automate their operations; that automation, in turn, requires substantially better analytics.”
UST Global, a leading digital technology services company, in partnership with Microsoft, has embarked on a transformative digital journey that brings anthropology, art and technology together, to generate and transform innovative ideas into breakthrough services for customers. UST Global hosted ‘Future Decoded’ at its Trivandrum campus on 15-16 May, 2018, bringing UST Global and Microsoft Leadership, Digital Experts, Developers and IT Pros together to help expand the capabilities of technologists to create solutions of the future. UST Global employees were able to experience the array of possibilities with artificial intelligence, how to apply machine learning to transform various business roles, data driven business innovation models, workplace trends, technology and talent, how to transform lines of business with modern applications and tools and techniques for building a cyber resilient organization. Sunil Kanchi, Chief Information Officer and Senior Vice President, UST Global said, “As part of our digital transformation journey, Microsoft is our key partner to not only enable and enhance our employees’ capabilities in being future-ready, but also in creating cutting-edge solutions for our global customers.”
MOVEMENT Lenovo India appoints Amit Doshi as Chief Marketing Officer
Meheriar Patel joins Jeena & Company as Group CIO
Delzad P Mirza joins SP Group as Head Information Security
12 ENTERPRISE IT WORLD JUNE 2018
Vikas Gupta joins H Energy as Chief Information Officer
EPS ropes in R Gandhi as Independent Director to the Board
Forcepoint appoints Kevin Isaac as Chief Revenue Officer
Haptik ropes in Kartik Poddar as Business Head for Enterprise vertical
John Dalli joins advisory board of India blockchain startup QuickX
& PRESENTS
SECURITY
SY M P O S I U M A N D AWA R D S 2018
26 JULY
th
BENGALURU
Theme: Evolving Roles and Responsibilities in Protecting Critical Infra
03-AUG 2018 KOLKATA 10-AUG 2018 NEW DELHI 24-AUG 2018 MUMBAI
FOR MORE INFORMATION PLEASE CONTACT: E-MAIL: INFO@ACCENTINFOMEDIA.COM / KAJAL@ACCENTINFOMEDIA.COM WEBSITE: ENTERPRISEITWORLD.COM PHONE NO: 01126566398 / 01149148449 / 8587835685
ITWORLD // NEWS BRIEF
BOOK
SHELF
Enterprise Blockchain: A Definitive Handbook
GLOBAL UPDATE
Malware evolves to exploit Cryptocurrencies
AUTHOR
NAVVEEN BALANI, RAJEEV HATHI
PRICE
RS. 2,949.00 (PAPERBACK) AVAILABLE AT
AMAZON.IN
Fortinet announced the findings of its latest Global Threat Landscape Report. The research reveals cybercriminals are evolving their attack methods to increase their success rates and to accelerate infections. While ransomware continues to impact in destructive ways, some cybercriminals now prefer hijacking systems and using them for cryptomining rather than holding them for ransom. Data indicates that cybercriminals are getting better and more sophisticated in their use of malware and leveraging newly
announced zero-day vulnerabilities to attack at speed and scale. While the number of exploit detections per firm dropped by 13% in Q1 of 2018, number of unique exploit detections grew by over 11%, and73% of companies experienced a severe exploit. The threat data in this quarter’s report reinforces many of the prediction trends unveiled by the Fortinet FortiGuard Labs global research team for 2018 demonstrating that the best defense against intelligent and automated threats is an integrated, broad, and automated security fabric.
About The Book The book aims to provide a reference guide for building blockchain applications shedding light on a neutral vision and architecture for blockchain, without getting into vendor specific details.
Key Features Book demonstrates the working of two widely used blockchain implementations - Ethereum and IBM Hyperledger Fabric respectively.
Spirent joins hands Tier-1 SPs to enhance quality and efficiency in Network Automation Spirent Communications announced a new TM Forum Catalyst project, Automated Optimization of Customer QoE. The Catalyst focuses on the role of network automation as providers seek to optimize the quality of experience (QoE) for their subscribers while also improving operational efficiencies. Underscoring the challenge of balancing these objectives, tier-1 service 14 ENTERPRISE IT WORLD JUNE 2018
providers including AT&T, TIM and KDDI have signed on as Catalyst project champions. “Service providers are under intense pressure to simultaneously maintain their quality premium versus over-the-top competitors and dramatically reduce their operational expenses,” said Tom Russo, Catalyst project leader and business development director for Spirent’s
Lifecycle Service Assurance segment. Our Catalyst demonstrates how these historically conflicting objectives can now be achieved by deeply integrating customer experience analysis, automation and machine learning technologies. Catalyst focuses on a number of automated use cases with the potential to drive OPEX savings of at least $2 per subscriber per year.
NEWS BRIEF // IT WORLD
MANAGEMENT
MANTRA
“There is no limit what a man can do or how far he can go if he doesn’t mind who gets the credit.”
Akamai builds on Integration capabilities with Salesforce Cloud
– ROBERT WOODRUFF, EX- PRESIDENT, THE COCA COLA COMPANY (1923-1954)
BSNL, SAP link up to enable GST Accessibility in Rural India
State run telecom major Bharat Sanchar Nigam Limited (BSNL) and SAP SE announced signing of a Memorandum of Understanding (MoU) to jointly offer innovative GST solutions to enterprises across India. The collaboration leverages the capabilities of BSNL as GST Suvidha Provider (GSP) and SAP as Application Service Provider (ASP). BSNL, through its network of appx 115 million customer base currently connecting 646 districts, 4519cities/towns & 6.25 lakhs villages
across India, will provide enhanced accessibility to companies of all sizes, specifically SMEs, to create, consolidate and file GST Returns through SAP’s ASP solution in an easy, secure and smooth manner. The alliance will thus help realize the full potential of GST on the back of BSNL’s country-wide reach and SAP’s expertise in providing robust technology offerings. “As an intrinsic part of the Government’s Digital India initiative, we see GST as an important tool in the process for nation building,” Anupam Srivastava, Chairman & Managing Director BSNL. “Our mission is to ensure that every business in every town & village in the nation successfully adopts GST.“
Brightstar brings Video Conferencing as a Service to Indian enterprises
Brightstar corp launched Video Conferencing as a Service (VCaaS) - an offering that allows enterprises a seamless solution for high definition virtual communication, anytime and anywhere. Launched in partnership with Polycom, the cloud-based offering promises faster business execution, operator assistance, flexibility, scalability and comes bundled with managed services. Video conferencing market is currently placed at around USD 90 Mn in India. Video Conferencing as a Service (VCaaS), due to benefits such as
pay as you use, is becoming a growing part of it. Currently the VCaaS market size is anticipated to be around USD 18 Mn, and is expected to be around USD 25 Mn by 2020. The way enterprises collaborate and communicate has evolved significantly over the last years. Businesses today demand digital solutions that enhance convenience, improve productivity, as well as save time and capital. With cloud-hosted video conferencing solutions, companies can get meetings up and running in minutes, with highquality calls, that can be issued from a range of different devices, with a connection to the internet. This means that users get more face-to-face humanized communications, and administrators have a simpler way to offer secure and effective unified communications.
Akamai Technologies announced the release of the new Akamai Connector for Salesforce Commerce Cloud. Commerce Cloud enables brands to provide personalized experiences for shoppers that span web, mobile, social and in-store. And now, as part of Salesforce – brands can deliver completely unified experiences for customers that extend beyond commerce to include marketing, customer service and more. The integration of the new Akamai Connector with Salesforce Commerce Cloud allows organizations to take advantage of Akamai’s Web Performance solutions. Salesforce customers can leverage the new Akamai Connector to achieve end-to-end performance and reliability, with the added benefit of the security protections inherent in Akamai’s globally distributed cloud delivery platform. By using the Akamai Connector, Salesforce customers gain a streamlined way to connect their storefronts to Akamai’s cloud security and web performance solutions, protecting sites, mobile infrastructures and API-driven requests from malicious attacks to help ensure experiences are both optimized and secured. Akamai Connector is designed to help eCommerce businesses eliminate the complexity and management overhead of layering an alternative Content Delivery Network (CDN) on top of the Salesforce embedded CDN. With improved performance, retailers can minimize the risk of having poorly performing sites and maximize their ability to maximize revenue by delivering the best customer experience possible across the globe. “Creating personalized, omnichannel experiences is now more important than ever for brands,” said Mike Wolff, SVP, ISV Sales, Salesforce. “Customers can optimize web and mobile app performance and deliver the best experience to their customers as their business grows.”
JUNE 2018 ENTERPRISE IT WORLD
15
2018
IDENTIFYING ENTERPRISE INDIA’S CHANGE MAKERS (Part-III)
T
BY CHITRESH SEHGAL CSEHGAL@ACCENTINFOMEDIA.COM
his month’s Change Agents feature heavily from verticals like Healthcare and Pharma, Financial Services, Logistics, Manufacturing and Real Estate. The projects and future plans for the CIOs feature plans around Artificial Intelligence, AR, SMAC applications across organization processes, and multiple IoT projects ranging from Industry 4.0 and Supply Chain Transformation to Customer experience enhancement and offline use cases. There is a significant mention of blockchain across the community with a number of IT Leaders studying and exploring the applications of the revolutionary technology in their organizations. There has been a marked budget increase and an unsurprisingly dominant focus on Security restructuring and compliance with GDPR now a reality. With customer experience a priority, a number of end-user focused projects involving mobility, AI and IoT are being implemented. 2018 will have a big focus on consolidation of processes and new innovations based on smart technologies.
INDUSTY VERTICALS Health And Pharma
Financial services
Real Estate Infrastucture
FMCG
Manufacturing Media and Entertainment IT/ ITES/ Telecom 16 ENTERPRISE IT WORLD JUNE 2018
Logistics and Transporations
Education
CIO500 SPECIAL // CHANGEAGENTS 2018
NMIMS “Focus on the strategy and execution of running, growing and transforming the business.” Sector: Education Industry Experience: 39 years Previous Organizations: Welspun, Ranbaxy, ISPAT, HCL, PwC, Tata Steel
MUKUND PRASAD,
PROF IT, HR & STRATEGY
Core Areas of Expertise • Creation and execution of HR & IT Strategy at the conglomerate level • Creation of Shared services, • Program and portfolio management capabilities,
• Process improvement, automation and corporate governance within the group companies Key Credentials • Cases on Big data Strategy, AI, IOT, Digitization Technology Plans for 2018 • Big Data strategy and innovation, Business dynamics of IT Industry, Digitalization, Managing technology for business
JAYPEE HOSPITALS AND JILIT “Align IT with business needs of the organization.” Sector: Healthcare Industry Experience: 37 years Previous Organizations: HCL Technologies, Jaypee Cement, IIHMR, HAL IT Team Strength: 20
ALOK KHARE,
VICE PRESIDENT AND CHIEF INFORMATION OFFICER
Core Areas of Expertise • IT Strategy, Transformation, Application Implementation • Program Management, Project Management • Maintaining compliance with Best
Practices • End to end delivery management of critical programs and projects Key Credentials • BI Implementation • EMR Implementation for IP • Implementing process improvement initiatives Technology Plans for 2018 • EMR Implementation • Developing IT strategy, managing the complete network design and selecting software (HIS)
JUNE 2018 ENTERPRISE IT WORLD
17
CHANGEAGENTS 2018 // CIO500 SPECIAL
BAHWAN CYBERTEK CHANDRAN RAGHURAMAN,
VITEOS CAPITAL MARKET SERVICES K B VENKATARAMANAN
CHIEF INFORMATION OFFICER
CHIEF INFORMATION OFFICER
“Be focused on not just the technological but also the business value of your implementations.”
“Try new things and fail fast in order to be successful eventually.” Sector: Financial Services
Sector: ITES
Industry Experience: 30 years
Industry Experience: 35 years
Previous Organizations: Manipal University, IL&FS Infotech, Ballarpur Industries
Previous Organizations: Daimler India Commercial Vehicles, Zensar Technologies, Satyam Computers, HCL Infosystems
IT Team Strength: 150
Core Areas of Expertise • Establishing and Running IT department, Man Management, • Sales & Delivery Management of SAP, • Partnership Management, Vendor handling • Enterprise Applications Services Practice Head
Core Areas of Expertise • Infrastructure an application development for Post trade processing • Big Data, Robotics / Cognitive Computing, XaaS Key Credentials • Translating customer needs into deliverables primarily driven by technology • AI and robotics to achieve a significant straight thru processing capability
Key Credentials • ERP Implementation Pre sales & Delivery • Greenfield site – systems for the entire manufacturing organization Technology Plans for 2018 • Continue Project Management of ERP Implementations
Technology Plans for 2018 • VDI and Containerization for applications to be offered as SaaS • Lead the business transformation function from a long term strategy perspective. • Promote innovative uses of IT solutions across the organization
IT Team Strength: 200
18 ENTERPRISE IT WORLD JUNE 2018
CIO500 SPECIAL // CHANGEAGENTS 2018
TERRAGO LOGISTICS “Innovate and always keep IT simple.” Sector: Logistics and Transportation Industry Experience: 28 years Previous Organizations: ABInBev, SABMiller, GlaxoSmithKline IT Team Strength: 15
RANENDRA DATTA, CHIEF TECHNOLOGY OFFICER
Core Areas of Expertise • Aligning IT with business, M&A IT Integration planning and execution • Building Strategy for business and IT and managing diverse teams • Strategic Outsourcing and cost
management, Governance, Risk and Compliance • IoT based Analytics, Business Process Improvement Key Credentials • IoT based on demand Track and Trace movement of vehicles (Transport vehicles) for various client across core 4 cities in India for over 2000 truck movements Technology Plans for 2018 • IoT in Logistics and Transportation • Predictive and Associative Analytics
ARSHIYA INTERNATIONAL “Focus your budgets and strength in Digital transformation, Innovation for better customer experience and improved top line.” Sector: Infrastructure, Logistics and Transformation
• Business Analytics and information system
Industry Experience: 28 years
Key Credentials • Enterprise biz process optimization • Data Analytics and business strategic alignment • Partnered multiple business and transformation
Previous Organizations: Comsoft Infotech, Cyberlog, Mastek IT Team Strength: 25
RAJEEV PRADHAN, Core Areas of Expertise
VICE PRESIDENT IT
• Enterprise Digital Transformation • RPA and IOT, SAP S4/HANA, EWM & TM Implementation
Technology Plans for 2018 • Digital Transformation • Projects around Data Analytics and Customer Satisfaction
JUNE 2018 ENTERPRISE IT WORLD
19
CHANGEAGENTS 2018 // CIO500 SPECIAL
LARSEN AND TOUBRO REALTY TUSHAR VAGAL
CHIEF INFORMATION OFFICER
“Focus on the Implementation rather than running after numerous features.”
IMGC VIKAS ARORA
VICE PRESIDENT IT AND CHIEF INFORMATION OFFICER
“Don’t wish for IT, work for IT.” Sector: Financial Services
Sector: Real Estate Industry Experience: 28 years Industry Experience: 28 years Previous Organizations: Sahir Projects IT Team Strength: 20 Core Areas of Expertise • Digital Marketing • IoT and VR • ERP and CRM • IT Strategy, Portfolio Management & multi Company IT Budgeting & Debits Key Credentials • Various implementations for Real Estate on CRM • SAP based Real Estate solution with Integration for Customer Portals & Project Management • Digital Initiatives - 3D BIM, Checklist, IOT, Social Listening and Lead generation Technology Plans for 2018 • Data lake and AI • Marketing Automation • Video Analytics 20 ENTERPRISE IT WORLD JUNE 2018
Previous Organizations: American Express, GE, Philips Software, ST Microelectronics Core Areas of Expertise • Leadership, Team Management, Change Management • Digitization, Process Re-Engineering, Applications, Infra • Networking, Information Security, Cloud Key Credentials • Digitize and Automate Credit Appraisal mechanism • RPA for automation of repetitive activities. • Alternative Underwriting techniques and source of data Technology Plans for 2018 • Continue with Digitization and Automation of Business Processes • Explore RPA, AI to achieve operational excellence. • Proactive management and monitoring of Information and data Security
CIO500 SPECIAL // CHANGEAGENTS 2018
ALEMBIC PHARMACEUTICALS “Transition technology initiatives should be deployed as integral part of business than just a support function.” Sector: Pharmaceuticals and Life Sciences Industry Experience: 27 years Previous Organizations: Reliance Life Sciences
• Deploying Technology solutions in alignment with the growth imperatives Key Credentials • Infrastructure re-architecture and upgradation for digital readiness • Plant automation, information security
IT Team Strength: 45
GOPAL RANGARAJ,
HEAD IT
Core Areas of Expertise • SAP, IT Operations, IT Strategy • Plant automation, Supply Chain Management
Technology Plans for 2018 • Plant automation • Information security, governance & compliance • Analytics
INDUSIND MEDIA AND COMMUNICATION “Evolve and Upgrade with times to find business value in your IT investment.” Sector: Media and Entertainment Industry Experience: 25 years Previous Organizations: ILFS, TCS, Citicorp IT Team Strength: 25
TUSHAR POPAT,
VICE PRESIDENT IT
Core Areas of Expertise • Evolving IT Driven Business Processes based on the Business Rules
• Central & Remote Data Centre, Network Management, • Call Centre Integration, multilocation Secured Network roll-out Key Credentials • ERP, OSS BSS integration • Data Centre Management Technology Plans for 2018 • Hybrid Cloud management • End Point Security, VAPT
JUNE 2018 ENTERPRISE IT WORLD
21
CHANGEAGENTS 2018 // CIO500 SPECIAL
EMAMI AGROTECH ASHOK CHERIAN,
CHIEF INFORMATION OFFICER
“With limitless opportunities of Digital Transformation, there is no better time to be a CIO. Let us passionately co-champion Business Transformation leveraging the power of digitization.”
HAPPIEST MINDS TECHNOLOGIES DARSHAN APPAYANNA,
CHIEF INFORMATION OFFICER
“Stay hungry, stay foolish!” Sector: IT/ITES
Sector: FMCG Industry Experience: 24 years Industry Experience: 25 years Previous Organizations: Infosys Previous Organizations: JK Cement Ltd, Whirlpool of India Ltd., Tata Global Beverages IT Team Strength: 25 + Core Areas of Expertise • Executive Leadership, IT Strategy, Digital • Business Process Reengineering, ERP, CRM and Business Application Implementation • Analytics, Infrastructure Transformation, Security and Compliance Key Credentials • Complex Enterprise wide transformational projects at Country to Global levels • Led multiple green field challenges Technology Plans for 2018 • Network Transformation with SD WAN • Analytics Platform with predictive capabilities • AI and ML driven decision capabilities • Business Process Re-engineering 22 ENTERPRISE IT WORLD JUNE 2018
IT Team Strength: 40 Core Areas of Expertise • Technology adoption, Digital transformation • Customer experience, Solution engineering IT Leadership, IT Strategy Key Credentials • Smart collaboration intranet that leveraged cognitive intelligence • Smart search features like promoted search • RPA for automating workflow to provide a single gateway to employees to do their day to day activities Technology Plans for 2018 • Accelerate adoption of cognitive intelligence in network security, server management and communication and collaboration
CIO500 SPECIAL // CHANGEAGENTS 2018
ELECTROTHERM INDIA “Democratization of IT decision making, Evangelist approach to fast track technology adoption inside the business.” Sector: Manufacturing
• Digital Transformation and Change Management
Industry Experience: 24 years Previous Organizations: KazStroy Service Almaty, Kazakhstan, Deloitte, HT Media, BCH Electric
DR. VISHAD RAHANGDALE,
CHIEF INFORMATION OFFICER
Key Credentials • SAP ECC 6.0 implementation in Steel & DI Pipe Division in flat 110 Days (12 Manufacturing facilities, 50+ key business processes)
IT Team Strength: 25 Core Areas of Expertise • Strategic IT Leadership
Technology Plans for 2018 • Migration to SAP S4/HANA
WANBURY “Collaborate and conquer is the new mantra for a successful CIO.” Sector: Pharmaceuticals Industry Experience: 24 years Previous Organizations: SIRO Clinpharm, Elder, GlaxoSmithKline IT Team Strength: 38
JITENDRA MISHRA,
VICE PRESIDENT AND CHIEF INFORMATION OFFICER
Core Areas of Expertise • SAP - Cloud and Digital • Business Analytics – SAS Visual Analytics
Key Credentials • Business intelligence (BI) project provided increasingly strategic data driven decision. • Improved visibility enhancing Pharmaceutical value chain • Improving customer experience and growing revenue • Standardization of process, Decision Support System Technology Plans for 2018 • Smart Plant, IoT and AI
JUNE 2018 ENTERPRISE IT WORLD 23
CHANGEAGENTS 2018 // CIO500 SPECIAL
BALMER LAWRIE AND CO.
BMW GROUP INDIA
ABHISHEK AGARWAL,
PRAKASH KUMAR,
SVP AND CHIEF INFORMATION OFFICER
“Be Proactive, Not Reactive.” Sector: PSU
HEAD IT
“Build the right team, develop skills and business Knowledge.”
Industry Experience: 23 years
Sector: Automotive
Previous Organizations: Vodafone India, Bharti Airtel, Maruti Suzuki India, Wipro. DRDO , Ashok Leyland IT
Industry Experience: 22 years
IT Team Strength: 40 Core Areas of Expertise • IT Strategy, Portfolio and Program Management • Planning IT Policy & Cyber Security Policy, Partner Management • Managing Transformation Programs, Operations Management Key Credentials • Transition of GDS for Travel Vertical • Rollout of ESS / MSS, Asset Management, Distributor Management System Technology Plans for 2018 • Digitization for the entire organization • Transforming the B2C Model • Feasibility of implementation of IoT, AI across organization, Migration to Cloud
24 ENTERPRISE IT WORLD JUNE 2018
Previous Organizations: Delta Electronics, Reckitt Benckiser, Infosys Technology, Tata Global Beverages, National Productivity Council IT Team Strength: 100 plus Core Areas of Expertise • IT strategy, IT Operation and Infrastructure Management • Shared Services Management, Project and Program Management • Agile, SAP, BI, CRM Key Credentials • Dynamics 365 implementation for all Asia Pacific Markets of BMW Technology Plans for 2018 • Project to transform Online Sales • Data Analytics, Mobile Apps
CIO500 SPECIAL // CHANGEAGENTS 2018
INTERGLOBE TECHNOLOGY QUOTIENT “Innovate and keep changing.” Sector: Travel Technology
• Product innovation, M&A facilitation, and stakeholder/team management
Industry Experience: 22 years Previous Organizations: Sahara Net, Galileo India, CA Satyam ASP, Vital Castings IT Team Strength: 50
ANIL PORTER,
AVP IT AND GDS SERVICES
Core Areas of Expertise • Data Center Operations, Technology Innovation • Customer Service, BPO, Customer Training • Strategy planning, operations, service delivery
Key Credentials • Turning around and scaling up the business performance of different product verticals/IT/BPOs • VR3 Application for Travel Industry to manage change • AI implementation in customer service Technology Plans for 2018 • SOC Orchestration • Adoption of Low Code platforms
VODAFONE INDIA “Spend time working towards achieving your smaller goals. It helps you to keep you motivated and encourage at working towards achieving bigger goals and aspirations.” Sector: Telecommunication Industry Experience: 22 years Previous Organizations: Aircel, IBM, Airtel, Satyam Infoway, Matrix Paging
ANIS PANKHANIA,
GM IT DELIVERY EXCELLENCE
IT Team Strength: 50 plus Core Areas of Expertise • IT Strategy & Vision, IT Security Roadmap, Enterprise Architecture & Innovation • Program and Portfolio Management, DevOps/Agile Apps Development
managed CXX Projects across Country • MySpeed Test TRAI Servers for improving customer experience and security • Revamp of MyVodafone Application with digital first architecture Technology Plans for 2018 • Leading 360 Network Engineer Program Project for FY 17-18 • Network related Customer Experience Best practices • IT Cross Functional team setup to drive Agile Framework across the partners.
Key Credentials • +6 lead in Net Promoter Score
JUNE 2018 ENTERPRISE IT WORLD 25
CHANGEAGENTS 2018 // CIO500 SPECIAL
VISIONARY RCM VIJAY ANAND,
VICE PRESIDENT IT
“Innovation, creativity and focus.” Sector: Healthcare Industry Experience: 21 years
PATHWAYS GROUP SATISH PAPNOI,
CHIEF TECHNOLOGY OFFICER
“Think from a different perspective, take organizational failures as challenges and convert them into opportunities to achieve the overall organizational success.” Sector: Education
Previous Organizations: Matrimony.com, TVS Infotech, VDS Infotech,
Industry Experience: 21 years
IT Team Strength: 60
Previous Organizations: SM Creative, Targus Technologies, Insight Computer
Core Areas of Expertise • IT Strategy, Compliance, Business Transformation • Enterprise Architecture, Managing applications, User computing • IT Operations, IT Governance, Systems Integration • Project / Program Management, Cloud Computing, Mobility Solutions
IT Team Strength: 29 Core Areas of Expertise • Campus IT Infrastructure planning, deployment & Management • Formulation the IT strategy and doable roadmap • System Architecture, Network and Systems security
Key Credentials • SSO implementation on Azure Cloud • Communication cost optimization and consolidation • Backup strategy deployment • Contact center revamp
Key Credentials • BYOD, SMART classrooms, separate Surveillance infra across campuses • Migration of on premise Applications to Cloud
Technology Plans for 2018 • Migration of internal applications to cloud platform • Revamping internal app dev team to an agile methodology • Migration of legacy applications to latest tech stacks.
Technology Plans for 2018 • Conceptualizing next generation digital transformation roadmap 2019-20 • Upgradation of Network Security Infra across branches • Explore AI, IOT for class room teaching and learning
26 ENTERPRISE IT WORLD JUNE 2018
CIO500 SPECIAL // CHANGEAGENTS 2018
ITC INFOTECH “The art of possible has never expanded as aggressively as it is happening today. We are witnessing a societal transformation led by intelligent digital. “ Sector: Digital transformation in Retail, CPG, BFSI, Manufacturing Industry Experience: 20 years Previous Organizations: Brillio, Infosys, Bell Labs
Key Credentials • Built product lines in areas of mobility, social, wireless and pervasive computing • Over 80 granted and published patents in Cross device mobile experiences, IOT security, and wearables.
IT Team Strength: 2000 plus
PUNEET GUPTA,
CHIEF DIGITAL OFFICER
Core Areas of Expertise • Digital transformation, AI, Blockchain, immersive experiences and customer engagement strategies
Technology Plans for 2018 • Global supply chain visibility leveraging blockchain • AI led automation in shared services • Conversational intelligence in B2B and B2C customer and service management
HEXAGON NUTRITION “Align Business Strategy with IT and increase Productivity in cost effective manner.” Sector: Food/ Pharma Industry Experience: 20 years
purpose
Previous Organizations: Quality Group (Tanzania), Diageo, PCS, Ballast Nedam, Meridian Infotech, Media Infocom
• Global Server Deployment, ITIL & Server Administration, ERP Implementation Key Credentials • ERP, VMS & CRM for Chennai Facility • Successfully migration to G Suite across group without any downtime
IT Team Strength: 10 plus
PRERAK SHAH,
CHIEF INFORMATION OFFICER
Core Areas of Expertise • IT Infra and Remote Infra Project Management • Data Centre Operations Management and Solution Programs
Technology Plans for 2018 • Integrate ERP, Vendor Management System & CRM • IOT solution to enhance productivity • Move all business critical applications to cloud from on premise
JUNE 2018 ENTERPRISE IT WORLD 27
CHANGEAGENTS 2018 // CIO500 SPECIAL
5AM VENTURES PANKAJ MITTAL,
CHIEF INFORMATION OFFICER
“Stay vigilant and embrace the new technology change. Be a Business Enabler.” Sector: Consulting
DISTRIBUTION LOGISTICS INFRASTRUCTURE (DLI) KALPATARU BHATTACHARJEE,
SVP AND CHIEF INFORMATION OFFICER
“Be innovative, quality conscious, cost effective and smart in order to be a game changer in technology adoption.”
Industry Experience: 20 years
Sector: Multi-modal Logistics, Manufacturing, Chemical
Previous Organizations: NSN, Ericssion, Vodafone, SLK Group, Tata
Industry Experience: 20 plus years
IT Team Strength: 23
Previous Organizations: Transport Corporation of India, UPS-Elbee, Assambrook
Core Areas of Expertise • AI and Blockchain, Cloud strategies, Communications • IT Strategy and Compliance Key Credentials • Collaboration Infra to Cloud Migration • Enabling Organizations for Digital Delivery using RPA, AI, IoT, Data Center Automation, Network and Security Solutions Technology Plans for 2018 • Migration of Communication to Cloud • Blockchain POV • IT AI Chatbots
28 ENTERPRISE IT WORLD JUNE 2018
IT Team Strength: 200 plus Core Areas of Expertise • Executive Leadership and Technology Architecture • IT Strategy, Policy, Road Map and Policy implementation, IT HR Management Key Credentials • Designed and implemented multiple workflow-based systems for business operation automation • DLI’s Innovative IoT Technology Solution integrating RFID and GPS; Unique in Multi-modal Logistics Industry Technology Plans for 2018 • New ERP implementation • Migration to Cloud Data Center • BI, AI and Block Chain
CIO500 SPECIAL // CHANGEAGENTS 2018
SHALIMAR PAINTS “Change from Me to We - Collective Leadership is Essential Part of CIO Profession...” Sector: Manufacturing Industry Experience: 20 years Previous Organizations: Videocon Industries, Tekcare India IT Team Strength: 25+
ASHOK JADE,
CHIEF INFORMATION OFFICER
Core Areas of Expertise • IT strategy, Large Systems Implementation, Change Management • Creating robust IT Architecture and Systems for business growth
• SAP, CRM, Mobility, Analytics, Infrastructure, IT Governance and Compliance Key Credentials • Implementation of Samvaad Dealer Management System • Implementation of ‘Influencer Management’ system Technology Plans for 2018 • Implementation of ‘Empower 2.0’ Mobile App for Sales Force • Business Analytics Platform with 50+ various KPI and dashboard
BENNETT UNIVERSITY “Leadership is about the influence you have on your team and not authority on them.” Sector: Education
IT Team Strength: 10
Management • ITIL Implementation, Application Designing, Quality Auditing • IT Process and Policy Design, Compliance, Vendor Management Key Credentials • Building state of the art University Campuses
Core Areas of Expertise • Delivery Management, Operation Management, License and Infra
Technology Plans for 2018 • Projects around DLP, SCCM, CRM, Sharepoint
Industry Experience: 27 years Previous Organizations: Shiv Nadar University, NIIT, Aptech
JOYJIT ROY GHATAK,
CHOUDHURY SR. MANAGER IT
JUNE 2018 ENTERPRISE IT WORLD 29
CHANGEAGENTS 2018 // CIO500 SPECIAL
H ENERGY VIKAS GUPTA,
CHIEF INFORMATION OFFICER
“Customer is Mobile, is Ubiquitous and is the ‘King or Queen’.” Sector: Project Execution Industry Experience: 20 years
L&T CONSTRUCTION SANJAY MISHRA,
HEAD IT AND CHIEF INFORMATION OFFICER
“Not every business problem needs an IT application. Start with the problem not with the solution.” Sector: Construction
Previous Organizations: Essar, Deloitte Consulting, L&T, KPMG, PwC
Industry Experience: 20 years
IT Team Strength: 30
Previous Organizations: GE Digital, IBM
Core Areas of Expertise • Digital, Leadership, Strategy, business transformation • e-Commerce, internet, web, mobile • Operational excellence, process re-engineering • Application development & implementation
IT Team Strength: 250
Key Credentials • Organization-wide Material restructuring achieving financial savings of more than 200Cr • SMAC Stack enablement for key processes Technology Plans for 2018 • Securing Corporate Environment from Internal & External Threats • Organization wide single Mobility platform, Collaboration platform and Integrated Communication Systems • Hyperconverged Infrastructure 30 ENTERPRISE IT WORLD JUNE 2018
Core Areas of Expertise • Development of Digital Strategy • Ability to translate a business problem into IT parlance • Adoption of latest tech (Cloud, AI, IoT) to make organization future ready Key Credentials • GST change for internally developed ERP • Adoption of Cloud first strategy and DevOps model within organization Technology Plans for 2018 • Transformation and up-gradation of core ERP Applications • Infrastructure and data Security
CIO500 SPECIAL // CHANGEAGENTS 2018
MIRAE ASSET CAPITAL MARKETS “Always focus on managing risk against investment.” Sector: BFSI Industry Experience: 20 years Previous Organizations: ING Investment Management, WNS Global, Orient Technologies IT Team Strength: 15
SANDESH GOVALKAR,
HEAD IT
Core Areas of Expertise • Networking, Data Centre operations • IT Budget and IT strategy • Infrastructure and DR
Key Credentials • Building innovative technology capabilities for the company, enabling launch of Institutional Broking and Investment Banking • Strategized Technology roadmap for the Broking and Merchant Banking start up • Set up systems & IT infrastructure in a quick turn-around time Technology Plans for 2018 • HRMS, Travel and Expense Management • DR, Backup
BLACKBERRYS “When was the last time you did things for the first time?” Sector: Retail
• Supply Chain optimization, ERP implementation and Migration
Industry Experience: 18 years Previous Organizations: Café Coffee Day, Bisleri International IT Team Strength: 23
RAJESH VERMA,
HEAD INFORMATION TECHNOLOGY
Core Areas of Expertise • Project Management, Data Center Modernization • AI, Mobility applications
Key Credentials • Omni-channel POS implementation for retails stores to enhance customer experience • AI to build on customer profiling and preference Technology Plans for 2018 • Retail POS expansion • AI and Mobility use cases
JUNE 2018 ENTERPRISE IT WORLD
31
CHANGEAGENTS 2018 // CIO500 SPECIAL
OPTIEMUS GROUP
GRASIM INDUSTRIES
ROHIT GAUR,
SAURABH GUPTA,
ASST. VICE PRESIDENT IT
GM AND HEAD IT
“The best brains of the nation may be found on the last benches of the classroom.”
“Deliver IT solutions for ease in business by making front end simple with complex backend.”
Sector: Manufacturing
Sector: Textiles
Industry Experience: 18 years
Industry Experience: 18 years
Previous Organizations: Best Food Group, Subros, Continental Carbon India, Spark Engineering
Previous Organizations: Binani, Vodafone, Gujarat Gas, CSC India & USA, Fidelity
IT Team Strength: 15
IT Team Strength: 15
Core Areas of Expertise • SAP, PLM, MES • IT Infrastructure Information Security
Core Areas of Expertise • SAP, Business Analytics • Infrastructure, Network Management
Key Credentials • Strengthen supply chain by linking demand forecast, material procurement and production scheduling, thereby improving the order to cash cycle through Paperless Manufacturing, Quality, Productivity, Compliance, Agility, Time and Cost improvements. Technology Plans for 2018 • Implementation of SAP and BI
32 ENTERPRISE IT WORLD JUNE 2018
Key Credentials • SAP Transformation, SAP PI/PO, Digital Signature & AP Automation • Supply Chain which includes S&OP, Warehouse management • Retail solution for digital catalogue and tablet based user experience for Linen Club Stores Technology Plans for 2018 • 40 Digital Transformation Projects across organization
CIO500 SPECIAL // CHANGEAGENTS 2018
DBS SCHENKER INDIA “Access the software assets of an organization and don’t work in Silos.” Sector: Logistics
IT Team Strength: 150
Key Credentials • Lead enterprise digital transformation projects and clients using leading Open Source technologies covering SMAC • Generated more than $20M+ in expense savings career-long while pushing profitability up to 9%
Core Areas of Expertise • Technical Leadership • Architecture, operations, ERP solutions • Cyber Security & IT Governance
Technology Plans for 2018 • Legacy migrations to AWS • Continuous Integration & Implementation of DevOps • RPA with Kapow
Industry Experience: 18 years Previous Organizations: Kaplan Financial, VDML
BALVINDER SINGH BANGA,
DGM INFORMATION TECHNOLOGY
TRANSUNION CIBIL “CIOs are now business leaders versus technology leaders and need to take up the mantle and help speed up the pace of innovation ensuring Darwin doesn’t knock on their door.” Sector: BFSI Industry Experience: 17 years Previous Organizations: Fullerton India, PCS Technology, APM Terminals, Wipro, Primus Telecom
A SHIJU RAWTHER,
HEAD – TECHNOLOGY INFRASTRUCTURE AND SECURITY OPERATIONS
Development, IT Projects • Budgeting and Forecasting • Information Security and IT Governance, Dev OpsKey Credentials • Hyper-converged Platforms • Hybrid Virtualization Setup • DR on Private own cloud • Digital Transformation
IT Team Strength: 85 Core Areas of Expertise • Digital Innovation, Digital, Managed IT Services • IT Infrastructure, App / ERP
Technology Plans for 2018 • Consolidation • Data Lake • Near DR
JUNE 2018 ENTERPRISE IT WORLD 33
CHANGEAGENTS 2018 // CIO500 SPECIAL
GLAXOSMITHKLINE JASMINE GORIMAR,
SENIOR COMMERCIAL TECHNOLOGY LEAD, SOUTH ASIA
“Live, Laugh, Work!” Sector: Pharma Industry Experience: 15 years Previous Organizations: Boehringer Ingelheim, Abbott Nutrition, JAG, Siemens, D-Link India IT Team Strength: 8 Core Areas of Expertise • Strategy and Governance • Stakeholder Management and Project Management • IT Business Partnering, Digital Transformation • IT Projects and IT Operations & IT Security Key Credentials • Managing multiple international projects and distributed teams efficiently • Mobilizing and managing stakeholders and financial resources to meet company’s long & short-term needs while handling commercial functions • Cybersecurity Framework Design and Implementation
34 ENTERPRISE IT WORLD JUNE 2018
SHAPOORJI PALLONJI GROUP DELZAD MIRZA,
GROUP CHIEF INFORMATION SECURITY OFFICER
“Success does not consist in never making mistakes, but in never making the same one a second time.” - George Bernard Shaw” Sector: Construction, Real Estate Industry Experience: 15 years Previous Organizations: Tata Technologies Core Areas of Expertise • Information Security, Cybersecurity, Risk management • Privacy, Vulnerability Assessments, Software Asset Management • Threat Intelligence, Audits, ISO 27001, GDPR Key Credentials • Strengthening InfoSec incident management process • Elaborate on the virtual patching solution Technology Plans for 2018 • Work with senior leadership and IT heads to strengthen cybersecurity • Data protection, securing data on the cloud • Automating linear tasks, incident response and optimizing threat intelligence
GUEST ARTICLE
VISHAL BHAT,
VP BUSINESS OPERATIONS – NORTH (SME), TATA TELE BUSINESS SERVICES
“Low latency solution backed by a SLA based service offers an appealing business
proposition to the trading community in India.”
ROBUST LOW LATENCY TELECOM INFRASTRUCTURE FOR INDIAN TRADERS
Tata Tele Business Services intros Ultra Lola and SLA – two industry first offerings for institutional stock traders to help them execute transactions at unmatchable speed and process market data in real time basis in an error free manner and with virtually zero latency.
T
echnological prowess in the financial trading market is moving to the next level wherein automated computer programs decide on the execution of a trade based on certain pre-defined instructions. Institutional stock trading firms are working towards processing their financial transaction in real time basis with virtually zero latency to gain the most from market data and processing of that information. For ages, the most important prerequisites for stock exchange have been high speed seamless network or internet with zero or minimal latency. This necessitates a robust low latency telecom infrastructure that can help meet the above objective. Keeping the above requirements in mind Tata Teleservices Business Services (TBS) has especially designed a low latency solution called
Ultra LOLA, for the institutional stock traders to help them execute transactions at unmatchable speed. Ultra LOLA solution provides robust low latency telecom infrastructure to traders helping them process market data in real time basis in an error free manner and with virtually zero latency. Ultra LOLA is a fresh approach to network design with the objective of curtailing network latency at each stage of workflow.
ITS KEY FEATURES ARE The solution provides faster connectivity between National Stock Exchange (NSE) and Bombay Stock Exchange (BSE), with the shortest available distance possible in Tata Tele Business Services fiber path to handle traffic l It is redesigning of the network solution through replacement of traditional Ethernet over SDH (EoSDH) with specialized low latency l
switches l This solution provides no interim network elements between the switches at both ends, so as to minimize processing delays l The solution optimizes the latency from 10,000 micro seconds to 400 micro second which is 25 times faster connectivity than the conventional network speed. Low latency solution backed by a SLA based service offers an appealing business proposition to the trading community in India. Service Level Agreement (SLA) is an agreed upon measure of the average response and resolution times that the telecom operators provide to their customers. It is an optimum level of service where if the service provided is not optimal, the organization offers compensations to their customers. Tata Teleservices Business Services offers its customers 99.5% guaranteed service availability/uptime. In case of any non-compliance to provide a committed level of service, the customer will be provided with service credits as mentioned below: Tata Tele Business Services keeps doing innovations in products and services so that we can help our customers in their business endeavours. The PERFORMANCE
SERVICE CREDIT
Between 99.0% and 99.5%
1 day rental
Between 98.5% and 99.0%
2 days rental
Between 97.5% and 98.5%
3 days rental
Below 97.5%
4 days rental
targeted business segments are - small, medium and large enterprise across all business verticals. We are the first Indian Enterprise Service Provider to introduce SLA on Wireline Voice Services (PRI/SIP) in India. Globally service providers have been offering SLA on Voice Services however in India we will be the first. In India, telecom service providers do offer an SLA but only on Wireline Data Services. JUNE 2018 ENTERPRISE IT WORLD 35
INTERVIEW
CIOs NEED TO ADOPT A PROACTIVE PRIVACY-BY-DESIGN APPROACH
With GDPR enforced and similar Indian Data Protection Regulations on the way, CIOs need to make tectonic shift in how they take care of their organizational data, adopting a culture of security and a proactive approach with a holistic design towards minimizing risk.
From a perspective of a business and its CIO, what exactly does GDPR compliance entail? The General Data Protection Regulation (GDPR) is a revolutionary change as far as data protection is concerned. To my mind this is a de-facto gold 36 ENTERPRISE IT WORLD JUNE 2018
standard globally and is one of the most advanced and strictest data protection regulations It has two fold objectives, one is that of accountability, where organizations are required to be more accountable by complying with GDPR and secondly enforcement – ensuring the member states rigor-
ously enforce GDPR, else any non-compliance to GDPR will cost the business a penalty of up to €20 million or 4% of annual turnover. This is surely a heavy cost to pay, besides the impact on the stock value, loss of customer trust and erosion of brand value. Hence, the key focus of a CIO is to ensure
INTERVIEW
SRIDHAR PINNAPUREDDY
CHAIRMAN AND MANAGING DIRECTOR OF CTRLS DATACENTERS
“Indian CIOs, CISOs should treat data with much more care. A pro-active approach is desired especially towards data gathering, data management, data
access, data storage, data retrieval and overall data protection.”
compliance. Now, to address as to what GDPR compliance entails, As per European Union General Data Protection Regulation, GDPR is a regulation that applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. This definition encompasses personal data, including name, identification number, location data or online identifier, reflecting changes in technology and the way organizations collect information about people. GDPR not only applies to organizations located within European Union but also organizations outside the European Union who offer services/goods to/or monitor the behavior of EU data subjects. How is GDPR implemented and enforced? What are the facets of information exchange that fall under GDPR umbrella? Implementing GDPR requires a cultural change. It will require businesses to transform the GDPR legal requirements into compliant and a sustainable organizational and operational behavior. The implementation should focus on the GDPR principles of lawfulness, accuracy, fairness and transparency, integrity/confidentiality, purpose limitation and storage limitation. Successful implementation of GDPR is based on factors such as organizational readiness (and active engagement of stakeholders, readying a team to address the GDPR compliance, educating the stakeholders across business functions, maintain relevant personal registries, procedural adherence and implementation of procedures aligned with GDPR guidelines, and maintain consistency and accountability in the long run. GDPR provides individuals eight rights - right of being informed, right to access, right to erasure, right to rectification, right to restrict processing,
right to data portability, right to object, and rights related to automated decision making. Detection of data breaches (if any) and immediate notification of the same within the defined period of 72 hours is one key aspect of the regulation. Appointing a skilled and seasoned Data Protection Officer (DPO) – either full time (or) otherwise can be a key to implantation. In case the CIO, CDO collaboration is very important to achieving the compliance objectives. How can CIOs and CISOs ensure good security practices to keep information safe at the organizational level? CIOs and CISOs need to collaborate to draw out policies and procedures for protecting data and minimizing risk. Prevention is better than cure goes the adage – hence it is important to have a risk matrix, build perimeter protection and threat prevention (through sandboxing), robust access management procedures, password management (2-step verification), effective vulnerability management, timely patch management, endpoint security, data loss prevention, threat scanners etc. It is important to enhance the skills of people through effective training to pro-actively address the challenges. All key data managed by the business including personal information of customers, their source, type, storage, retrieval, organizing and protecting is key to successful compliance. Deployment of tools such as SIEM, device encryption, anti-virus can address compliance. To protect infrastructure firewalls, WAF etc can be deployed. Threat modeling, forensics (malware), threat intelligence tools can be leveraged to avoid breaches. Lastly, enterprise data leakage and protection, data discovery, data encryption, application control(s), predictive and behavior analytics can play a key role in keeping the data protected.
How do you see GDPR and similar regulations formulate the information landscape going forward? We need IDPR (Indian Data Protection Regulation) for India similar to that of GDPR in European Union. Now, as you are aware we had several issues of data leakages from several social media sites in India. It is estimated that over half a million Indian Facebook users may have been affected in a recent data breach – this has truly compromised the privacy of the affected Indian citizens. Therefore, data protection is the key, however, it could have an impact on a country’s economy affecting the trading of services/ products especially in a digital economy – overtly stringent protection (or) insufficient protection – both can have adverse effect on the businesses, customer confidence and economy resulting in adverse impact on the economy. Secondly, a data protection regulation requires every business to comply with stringent guidelines by deploying processes, procedures, tools to ensure privacy of citizens in that country. What is the role of IT/ITES service provider in ensuring compliance for their customer organizations? Indian IT, ITeS companies operate in Europe – together they enjoy revenue of approximately $200 billion in the region. It is necessary all of them to stay compliant. As shared earlier, noncompliance to GDPR shall attract for a penalty of €20 million or 4% of global turnover, whichever is higher. Hence, they require to ensure hundred percent compliance to GDPR, and thereby protect revenues, business growth and above all customer trust and confidence. What is your advice to Indian CIOs and CISO’s in terms of ensuring their enterprise information security in the GDPR era? Indian CIOs, CISOs should treat data with much more care. It will require a tectonic shift. A proactive approach is desired especially towards data gathering, data management, data access, data storage, data retrieval and overall data protection. It requires a cultural change as mentioned earlier combined with stringent internal policies aligned with the enforced regulation(s). An eagle watch is required to ensure privacy protection of customers – more so in the digital world. Lastly, they ought to make people accountable, enforce stringent access controls, deploy risk mitigation tools, review customer personal privacy rights more deeply, and cobble the data collection policies carefully, foresee the unforeseeable data breaches and plan accordingly, and most importantly adopt a proactive privacy-by-design approach. JUNE 2018 ENTERPRISE IT WORLD 37
COVER STORY // GDPR
BEGINNING OF THE
GDPR REGIME On 25th of May, 2018, the global IT Industry entered a new age of regulations and compliance with EU GDPR which is being touted to have a huge impact on the marketandindividualbusinesses.Thisvirtuallychanges the playing field, with a need to rethink how enterprises treat their data as arguably intense 4 percent penalties and a damaging blow to the brand image is the last thing any business needs. 38 ENTERPRISE IT WORLD JUNE 2018
GDPR // COVER STORY
A
BY CHITRESH SEHGAL CSEHGAL@ACCENTINFOMEDIA.COM
s per Wikipedia, the General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.
Superseding the Data Protection Directive, the regulation contains provisions and requirements pertaining to the processing of personally identifiable information of data subjects inside the European Union. Business processes that handle personal data must be built with privacy by design and by default, meaning that personal data must be stored using pseudonymization or full anonymity and use the highest-possible privacy settings by default, ensuring that the data is not available publicly without explicit consent, and cannot be used to identify a subject without additional information stored separately. No personal data may be processed unless it is done under a lawful basis specified by the regulation, or if the data controller or processor has received explicit, opt-in consent from the data’s owner. The business must allow this permission to be withdrawn at any time. A processor of personal data must clearly disclose what data is being collected and how is it stored, why it is being processed, how long it is being retained, and if it is being shared with any third parties. Users have the right to request a portable copy of the data collected by a processor in a common format, and the right to have their data erased under certain circumstances. Public authorities and businesses whose core activities centre around regular or systematic processing of personal data, are required to employ a data protection officer (DPO), who is responsible for managing compliance with the GDPR. Businesses must report any data breaches within 72 hours if they have an adverse effect on user privacy. Looking into the history of GDPR, it was adopted on the 14th of April 2016, and after a two-year transition period becomes enforceable on 25 May 2018. Because GDPR is a regulation and not a directive, it does not require national governments to pass any enabling legislation and is directly binding and applicable. The regulation applies if the data controller, processor, or the data subject is based in the EU. Under certain circumstances, the regulation also applies to organizations based outside the EU if they collect or process personal data of individuals located inside the EU.
IMPACT ON INDIA Although India has its own regulations governing data privacy and security, the focus now is fully on individual organizations’ ability to embrace GDPR without reservation. This is understandable given the cost impact of noncompliance by companies. In fact, one can safely assume that with this financial year onwards organizations will have a dedicated budget for regulatory compliance and data security. Organizations in India need to place compliance and data security JUNE 2018 ENTERPRISE IT WORLD 39
COVER STORY // GDPR
SRINIVAS RAO,
CO-FOUNDER AND CEO, AUJAS
“Digital economy can only flourish when you connect people, process, data and things in an
ethical, meaningful and secure way. GDPR is a step towards that.”
as a priority considering the cost for violating these privacy laws is about to get very expensive. GDPR can cost up to 20 million Euros or 4% of annual turnover, whichever is higher, for intentional or negligent violations. With those kinds of stakes, investing in compliance now is the only right move for a sustainable business model. Pragmatic compliance does not need to be an expensive exercise too. Expenses are relatively low if implemented with a common sense approach. Understanding the parameters of the applicable legislation is key to getting it right. India has evolved to become a technology hub equipped with deep expertise and GDPR could be an opportunity for Indian companies to stand out as leaders in providing privacy compliant services and solutions. WinMagic’s latest survey of nearly 500 IT Decision Makers (March 2018) found that a significant number of businesses were lacking in systems needed to meet the data management requirements of GDPR, continuous encryption of personally identifiable information across cloud and on-premises servers, and data breach monitoring. Srinivas Rao, Co-Founder and CEO, Aujas, says, “Digital economy can only flourish when you connect people, process, data and things in 40 ENTERPRISE IT WORLD JUNE 2018
ARUN BALASUBRAMANIAN, MD, QLIK INDIA
“GDPR is considered by many to be the highest global standard and many
countries have and will continue to strengthen their privacy laws in the near future.”
an ethical, meaningful and secure way. GDPR is a step towards that. The toughest aspect of the GDPR is its guidelines to adhere to the security policies by organization handling EU data in and outside of the state. In order to be compliant, businesses must begin by introducing the correct security protocols in their journey to reaching GDPR compliance, including encryption, two-factor authentication and key management strategies to avoid severe legal, financial and reputational consequences.” Arun Balasubramanian, MD, Qlik India says, “The GDPR applies to companies in Europe (specifically those in the EU / EEA), so it will affect an Indian company which has a European office, or is marketing to European customers. In terms of readiness, companies have had a long time to prepare for GDPR, but as the GDPR bar is quite high, many are still struggling. GDPR is considered by many to be the highest global standard, and many countries have and will continue to strengthen their privacy laws in the near future.” The biggest challenge in meeting the requirements is understanding not only what personal data companies have in their multiple systems but also understanding the relationships of that data as well as who has access to it. This includes
monitoring the consent and tracking of who opted in or out in for campaigns, newsletters, or petitions. Despite the impending deadline, most APAC businesses which serve the EU market or have significant transactions that capture PII are still not fully prepared. According to the third biennial EY Global Forensic Data Analytics Survey by Ernst & Young (EY), only 12 per cent of firms in APAC have a GDPR compliance plan in place. “While GDPR affects private and public sector organizations handling PII, certain key industries will have heightened exposure as a result of the volumes of PII data they handle as well as the nature of their business,” said Rajesh Maurya, Regional Vice President, India & SAARC, Fortinet. “These include e-commercebased organizations operating internationally, as well as companies that serve significant numbers of tourists, visitors, or expatriates from the EU.” So, organizations preparing for GDPR must focus on reconfiguring their business processes and IT architectures, as well as reducing exposure of PII data. Enterprises in APAC should take a few necessary steps to accelerate GDPR compliance. They should engage a third-party firm to assess data protection practices and exposure to GDPR rules. Businesses should conduct a comprehensive data audit to understand data source, collection and processing. It should include documenting where GDPR impacted data is stored, how it is communicated between systems within the domain, and any external clouds or third-party data custodians. Further, they should determine how long it takes for data breach detection and mitigation and what is required to improve these processes to meet GDPR requirements. This element of the action plan should also include a detailed security assessment. George Chang, VP, APAC, Forcepoint, opines, “As the capacity to collect, store and analyze data for commercial purposes continue to grow exponentially, GDPR seeks to strengthen and unify personal data privacy and protection – putting people in control of their data and ensuring that businesses treat this data in a fair, transparent and secure manner. It’s no surprise that this seismic shift in the way we approach data security has caused a ripple effect across the globe, with many countries following suit and modernizing their own privacy and data protection laws.” He continues, “While many may be worried about the implications of a new regulatory era, it will create trust and provide good practices that will benefit both the individuals and the business. These laws collectively present a positive business opportunity, when approached in the right way.” Anant Maheshwari, President, Microsoft India, said, “GDPR designates individual choice as a priority over everything else. It stands on the pil-
GDPR // COVER STORY
GEORGE CHANG,
VP – APAC, FORCEPOINT
“While many may be worried about the implications of a new regulatory era, it will create trust and
provide good practices that will benefit both the individuals and the business.”
lars of mutual trust and respect, both of which are core to running any sustainable, ethical organization. It will govern how organizations within and outside the EU will collect, manage, process, and protect personal data while respecting individual choice.” It is being speculated that GDPR will spawn other regional entities to bring out their own versions of data protection. Although many countries maintain their own data privacy and security regulation, a blurred line separates the rights of the individual and organization. GDPR has removed this ambiguity in data management. Striking the right balance is a challenge to both businesses and regulators and GDPR comes along as a benchmark for future data privacy regulations because it is creating an ecosystem of compliance.
WHAT CAN ENTERPRISE IT TEAMS DO TO ENSURE COMPLIANCE GDPR warns businesses to collect information from customers only when needed. Even if you don’t need to comply with GDPR, this is simply a good practice. Your business saves money by having less data to protect and your customers
RAJESH MAURYA,
REGIONAL VICE PRESIDENT, INDIA & SAARC, FORTINET
“Healthcare industry must transition to New IP which is open, software-driven network design that can support the service levels which drive positive patient outcomes.”
gain the privacy that many desire in the process. Businesses should provide stakeholders with password management tools and training. Companies should include assessment tools to give launching point for GDPR compliance including security, assessment, data governance & management tools and user consent & compliance tools. The communication of the Security Team should reach each and every member of the workforce to maintain awareness and criticality of GDPR. Organizations should initiate GDPR compliance programs with regular newsletters, events, and making privacy and security part of their employees’ personal objectives and performance review process. As Rahul Kumar, Country Manager, WinMagic India explains, “Companies in Europe are already setting aside an average of $1.4 million as part of their GDPR readiness effort. The scene is no different in the US, where companies are spending $1 – $10 million towards GDPR readiness. It is also possible that as organizations’ data pool continues to grow, evolve and move, they will start institutionalizing programs on data privacy, security and user experience.” On the individual level, employees need to take control of their privacy, keep their eyes open and not surrender sensitive information to
ANANT MAHESHWARI,
PRESIDENT, MICROSOFT INDIA
“GDPR designates individual choice as a priority over everything else. It stands on the pillars of mutual trust and respect, both of which are core to running any sustainable, ethical organization.”
organizations that don’t need it. Businesses will now have to understand how much information they are giving out and what are they getting in exchange. Employees need to take their identity details seriously and not surrender such information without much thought. Rana Gupta, Vice President – APAC Sales, Identity and Data Protection, Gemalto deciphers the task for businesses, “Companies need to realize a breach is inevitable and key stakeholders, their customers, expect them to take reasonable measures to prevent breaches in the first place, and when that fails, to respond quickly and appropriately. In order to be compliant, a business must begin introducing the correct security protocols in their journey to reaching GDPR compliance, including encryption, two-factor authentication and key management strategies to avoid severe legal, financial and reputational consequences.” Over the past year or so, in the run up to the implementation deadline, NASSCOM and DSCI have been running various outreach programs for their members across major cities in India. The aim of these sessions has been to prepare and raise the awareness of the industry, especially SMEs and start-ups. As per NASSCOM, Indian companies have been complying with European JUNE 2018 ENTERPRISE IT WORLD
41
COVER STORY // GDPR
RAHUL KUMAR,
RANA GUPTA,
SHREE PARTHASARATHY,
COUNTRY MANAGER, WINMAGIC INDIA
VICE PRESIDENT – APAC SALES, IDENTITY AND DATA PROTECTION, GEMALTO
PARTNER, DELOITTE INDIA
“As organizations’ data pool continues to grow, evolve and move, they will start
“Companies need to realize a breach is inevitable and their
“Embracing GDPR with a strategic roadmap should be the immediate priority
institutionalizing programs on data privacy, security and user experience.”
data security directives since 1995, and GDPR is a graduated version of this existing framework. Comparing the older EU Directives with GDPR, the new regime provides relief and consistency but that comes with very stringent penalties on non-compliance. Most large companies are very well prepared due to economies of scale, however, the impact on SMEs and start-ups might be a cause for concern as they might struggle with several areas that render it costly for processors. These include appointing a data protection officer in organizations, the concept of privacy by design (encryption) and by default (processing the minimum amount of data), new privacy rights for individuals like the Right to Erasure and Right to Data Portability, and new consent rules which require consent for different activities from different stakeholders, including employees and customers.
THE WAY FORWARD AS PART OF THE GDPR REGIME In all fairness, complying with GDPR will go a long way in protecting the privacy and interests of all stakeholder communities linked to an organization. GDPR is also being touted as the step towards restoring public confidence in the ability of businesses to deliver services without 42 ENTERPRISE IT WORLD JUNE 2018
customers expect them to take reasonable measures to prevent breaches in the first place, and when that fails, to respond quickly and appropriately.”
putting their customers at risk. Compliance will help in driving operational efficiencies, and costsavings. With strong data protection strategies in place, customers will place greater confidence in businesses, and businesses will minimize the all too common reputational and financial fall out of a breach. At its core, GDPR is not about individual or corporate rights but about gaining and maintaining consumer trust. Companies that understand the opportunities of using data within the regulatory framework stand to benefit significantly along with their customers and suppliers. Indian businesses today are battling severe issues of data protection that have large business implications on productivity and customer confidence. GDPR should be viewed as a necessary step towards addressing privacy issues as it now brings data protection obligations of businesses in its ambit. As per Shree Parthasarathy, Partner, Deloitte India, “Embracing GDPR with a strategic roadmap should be the immediate priority for Indian CIOs which includes creating awareness, training as well as setting up a dedicated data protection framework. GDPR can be a competitive advantage for India, if enterprises understand its relevance and further bring in a risk-based iterative secure and agile mechanism to their
for Indian CIOs which includes creating awareness, training as well as setting up a dedicated data protection framework.”
business strategy.” This signals interesting times ahead and the businesses who plan properly, stay dedicated to the implementation of their plan and continuously evolve their strategy to adhere to the gold standards of GDPR will come out the winners. GDPR compliance should be perceived as a business advantage which can be a differentiator in the market. An entity compliant with GDPR requirements would definitely command more confidence from customers as compared to those who do not. In fact, GDPR presents a golden opportunity for India Inc. to drive thought leadership in the global market. The market will witness building up of expertise and capabilities and creation of new lines of advisory and consulting. Efficient GDPR framework will help businesses develop a market differentiator. The billion strong population of India is rapidly digitizing their ways and proliferating their information online for the first time. Businesses have a social responsibility of protecting their vulnerabilities and cannot compromise with customer information. In 2017, The Supreme Court of India reassured the government’s commitment to citizen privacy, declaring it as a fundamental right. Now the onus is upon the industry to reinforce the information security infrastructure of India Inc.
GDPR // COVER STORY
GDPR READINESS OF INDIA INC. We surveyed over 300 Enterprise Security Decision Makers on how their organizations are taking up the issue of GDPR, their security preparedness, the interest of other CXOs and Boards, the effort and work they had to do in order to be ready for 25th May and how they feel regulations and compliances will shape out the future of Business Information Security in the future.
WHAT IS THE INTEREST LEVEL OF YOUR COMPANY BOARD AND BUSINESS LEADERS IN EU GDPR AND ITS REPERCUSSIONS? Actively interested in understanding GDPR and contributing ideas
Not a top priority in boardroom talk
HOW FAR IS YOUR ORGANIZATION’S GDPR READINESS? We have the structure as well as the tools in place.
Almost three but still some gaps to plug
The process is underway but still along way to go
Passivelly interested in GDPR compliance
*Note: Chart based on responses of 300 Security Personnel from Medium and Large Enterprises across India.
JUNE 2018 ENTERPRISE IT WORLD 43
COVER STORY // GDPR
HAS GDPR COMPLIANCE ADDED STRESS TO YOUR CURRENT ORGANIZATIONAL IT WORKLOAD? Yes, there has been significant planning, restructuring and deployment
A little, there was a fair amount of work but we were able to cope well Not much, we were more or less equipped and required only small tweaks
WHAT HAS BEEN THE ROLE OF YOUR TECHNOLOGY PARTNERS IN GDPR COMPLIANCE READINESS?
Fairly Big. Our partners have been actively involved with our own IT team
WILL GDPR AND SIMILAR COMPLIANCES CRITICALITY TO BUSINESSES INFLUENCE THE CURRENT ENTERPRISE CYBERATTACKS LANDSCAPE?
Yes, it will result in a surge in incidences of hacking and data theft
Maybe, only time will tell
No. GDPR will not affect the number and size of future cyberattacks 44 ENTERPRISE IT WORLD JUNE 2018
Not much. We have the required security skill and capabilities in our in-house IT team
Major Role. They have helped us with understanding GDPR and outsourced capabilities
DO YOU THINK GDPR WILL HAVE SIGNIFICANT BUSINESS IMPACT IN FUTURE? GDPR will see a few casualties but businesses will be able to cope well
Verry much. This will see a number of business suffer critical setbacks
No. GDPR is not going to be a big influence on businesses going forward
CORPKART // INTERVIEW
CHANGING THE WAY ENTERPRISES BUY THEIR IT ASSETS Corpkart has taken a different approach, being an online marketplace for all infrastructure products and with a whole new approach aims to change the way businesses fulfill their technology requirements.
“Our goal is to integrate all elements of corporate IT requirement set and turn the generic parts into an on-demand utility covering everything other than business-specific application software.”
VISHAL SOPORY,
CEO & CO-FOUNDER, CORPKART.COM
Why Corpkart? Corpkart is an attempt to build a large, scalable business which enables corporate customers to have access to technology products in an efficient and transparent way. We built the online platform as it presents the decisionmakers with the right tools for research, evaluation and comparison. Corpkart allows OEMs to share their offerings with the large relevant audience right at the point of consideration. We see Corpkart emerge as the preferred partner for leading OEMs to take their products to institutional and corporate customers. What is the business model of Corpkart? Corpkart lists and sells Technology hardware and Software products from leading tech OEMs in its online platform. Dedicated Corpkart sales and product specialists support customers in the process. In addition to offering the ability to buy products, Corpkart completes the proposition by presenting solutions related to complete life cycle of IT assets which are customised to the stage of the organization itself, whether it’s is a startup or a large mature company. Corpkart offers Asset refresh programs where we remove and purchase the existing end of life products installed in an organization. As the next step in addition to standard credit terms
Corpkart is offering leasing or rental options as preferred by a company in line with their capital allocation strategy. During the life of the products, a free warranty management and asset tracking tool from Corpkart allows corporations to ensure that their IT infrastructure is always available and they benefit from warranty and service provisions. Corpkart completes the cycle with assured buyback and EOL upgrades options. What is the unique value proposition of Corpkart.com? A business model strongly anchored in an online strategy is an imperative today. This is the prerequisite to exist today and essential to be future ready. Having upfront information and comparison of products while you are planning your IT strategy and budgets is a game changer. Corpkart is the pioneer in this space and while we work to introduce our capabilities we also hope that progressive CXOs will see the incredible range of benefits of a transparent platform that is offering a new approach to acquisition, management and disposal of IT assets. Do you think you are alternative to traditional business or you would like to complement? Corpkart goal is to change the way corporations
procure and manage their standard IT hardware and software assets. We believe that they should have a linear scalable access to the core IT infrastructure which is always current and grows with their needs. To this end, we are offering a range of solutions that address complete life cycle and companies can pick the elements relevant to them. We are building on top of the traditional business model of selling IT hardware and software, but our goal is to integrate all elements of corporate IT requirement set and turn the generic parts into an on-demand utility covering everything other than business-specific application software. What has been your growth so far? What is your expectation for 2018-19 from the revenue point of view? We plan to extend our reach to 10,000 business and institutional customers from the current set of 1000 customers. We also plan to be the partner of choice in the country for the leading technology OEMs when it comes to reaching out to the corporate customers. While we are already at 100 Cr revenue we hope that revenue growth will track the expansion of customer set. Our target is to make our customers IT procurement efficient by 20% or more. If we are able to deliver that, it will be an awesome measure of our success. JUNE 2018 ENTERPRISE IT WORLD 45
FEATURE STORY
INTELLIGENT, CONNECTED AND AUTONOMOUS:
ENTERPRISE SUPPLY CHAIN 4.0 CIOs are betting big on Enterprise Supply Chains are the next key market differentiator; moving on from the traditional string of individual components to a highly connected, autonomous and real time decision-making mechanism backed by technologies like AI, RPA, IoT, ML, Mobility, Cloud and Analytics.
BY CHITRESH SEHGAL CSEHGAL@ACCENTINFOMEDIA.COM
S
upply Chains run and rule the world. It can be argued that supply chain have been vital components of human societies for ages and has been the pipeline which has supported progress. By definition, a supply chain is a system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer. It encompasses the entire process of procuring the raw materials, bringing the load to the operational lines, and further transporting the final product to the customer. With the world embracing the Digital way going forward, enterprise supply chains are transforming from structured, rigid processes to dynamic, flexible operations with real time visibility and control. Supply chains across the globe have been rapidly transforming with the 46 ENTERPRISE IT WORLD    JUNE 2018
advent and introduction of digital technologies like IoT, Cloud, AI and Big Data Analytics. Enterprises today are focusing on eradicating the gaps in their supply chains and optimizing them to in turn improve margins, enable agility and reduce risk. Real time and end to end visibility is helping organizations have greater control across the entire supply chain. The surge in information and with it BI and Analytics is enabling businesses to identify gaps and rectify them in real time.
CURRENT SUPPLY CHAIN LANDSCAPE AND CHALLENGES Any business relies heavily on its supply chain to keep the processes moving. An optimized supply chain is a critical differentiator in the market today. There are a number of common challenges businesses across the world face with respect to supply chain management. Globalization has
FEATURE STORY
TECHNOLOGIES INFLUENCING SUPPLY CHAINS 3D PRINTING
BIG DATA ANALYTICS
AUTONOMOUS VEHICLES
ROBOTICS
BLOCKCHAIN
MACHINE LEARNING
ERP
ARTIFICIAL INTELLIGENCE
DRONES TRANSPORTATION MANAGEMENT SYSTEMS
ENTERPRISE RESOURCE PLANNING
JUNE 2018 ENTERPRISE IT WORLD 47
FEATURE STORY
MILAN KUMAR,
ARINDAM SINGHA ROY,
GLOBAL CIO, WABCO
HEAD IT, EAST INDIA UDYOG
“Technological progress has transformed supply chains from a staid cycle to a highly
“A successful digital supply chain has a top-bottom approach helping
dynamic, interoperable system that can easily and immediately accommodate ecosystem partners and bring about an optimal evolution over time.”
presented critical supply chain management challenges to enterprises. Growing markets and hunt for cheaper production costs have made several companies outsource aspects like manufacturing and retail. This leads to an extended supply chain that isn’t completely under control. Fast changing market trends and customer preferences have brought out shorter product lifecycles and rapid change in products come coupled with the problem of tampering the supply chain. Compliance poses another major problem as multinational companies with massive supply chains often fail to keep a check on little frauds in between and have a tough job accounting the process at each step. Digitization of the Supply Chain promises to alleviate all of these issues, giving organizations end to end visibility, real time control and transparency in their supply chain operations. With the customer being at the forefront of any business decision, companies have moved away for a supply driven business towards a demand driven business, constantly exploring ways to reduce inventory cost, reduce product cycle time and move product quickly and cost effectively. In today’s fast moving economy, the concept of Supply chain has emerged to be one 48 ENTERPRISE IT WORLD JUNE 2018
eradicate functional silos, augment communication and meet targets and enabling organizations to change their hybrid supply chain style into flexible digital models, giving much needed organizational elasticity.”
of the important sectors across worldwide. This transformation is rooted in the rapidly increasing pace of doing business. This has given rise to digital supply chains which remove focus from process and structure to collaboration, automation, analytics and flexibility. As Arindam Singha Roy puts it, “Supply Chain Management with IT services has completely changed the outlook of how companies manage their supply Chain and how they maintain their collaborative relationships with their suppliers and satisfy the needs of their customers.” Supply chain arguably is the most critical part of any manufacturing organization. Businesses have to constantly maintain the Supply vs. Demand ratio managing and maintaining just in time requirements. The face of the supply chain has changed a lot over the last decade with the help of technology like SAP, MS Dynamics etc. As Arvind Kumar opines, “In early 2000s, we needed to plan for a quarter in advance to fulfill our daily production requirements and fulfillment ratio, stock management, and vendor / supplier management. Managing warehouses and maintaining minimum stock and relevant stock inventory involved great effort and manpower.”
RAVINDER ARORA,
HEAD INFORMATION SECURITY, IRIS SOFTWARE
“The dynamism in technology products including smartphones, GPS devices, tablets and similar
mobile devices has seen a steady rise in portable supply chain technology which is invaluable in monitoring the supply chains wirelessly.”
He continues, “But nowadays, we always work on minimum stock management and achieving JIT requirements with the help of Technology and inventory is available on just a click away. Technology isn’t just streamlining Supply chain processes but also helping resource utilization.” For the manufacturing industry, this signals a paradigm shift. As Milan Kumar, Global CIO, WABCO explains, “Technological progress has transformed supply chains from a staid cycle to a highly dynamic, interoperable system that can easily and immediately accommodate ecosystem partners and bring about an optimal evolution over time. There has been a shift from linear supply chains to a networked, dynamic system of supply operations which will change the course of competition in the manufacturing industry.”
TECHNOLOGIES INFLUENCING THE TRANSFORMATION Supply Chain operations drastically improved in the twenty first century with basic automation and analytics becoming household across industries. This transformation was further fuelled by widespread adoption of applications like ERP. Now with the influx of Digital Technologies, the
FEATURE STORY
ARVIND KUMAR,
Management are Vendor Management Inventory (VMI); Electronic Data Interchange (EDI); Cross Docking; Collaborative Planning Forecasting and Replenishment (CPFR); Advanced Planning and Scheduling and Radio Frequency Identification (RFID). This has put Supply Chain as one of the main stream functions and among key differentiators for businesses. What started with strategies and implementations of MRP, MRP II, Production Planning, Line Balancing, ERP progressed to Advanced ERP, VMI, JIT, Integrated Supply and Demand Planning, Advanced Planning and Optimization, WMS, Transportation Management and Optimization, and statistical techniques on top down planning and bottom up planning. Connecting suppliers and customers and making the entire plan accurate to the point and then tracking the secondary sales and integrating these with production planning and procurement planning. Development in consumer technology products such as smartphones, GPS devices, and tablets have enabled a steady rise in portable supply chain technology which is cost effective in monitoring using wireless technology.
AJAY YADAV,
GM IT, ELIOR INDIA CATERING
HEAD IT (NORTH), ARIL
“Nowadays, we always work on minimum stock management and achieving JIT requirements with inventory available just
“Companies can review large amounts of data in real time to not only create better demand
a click away. Technology isn’t just streamlining Supply Chain processes but also helping resource utilization.” landscape has a lot of scope for CIOs to explore applications and use cases. Cloud computing IoT, cloud, digital supply chain and machine learning are the fulfillment systems of the future for hi-tech manufacturers and have improved the operational
planning strategies but also to share it with other crucial players in the supply network to avoid bottlenecks or disruptions in the planning and production process.”
BENEFITS OF A DIGITAL SUPPLY CHAIN
efficiency of supply chain processes. Increasing innovation in AI, RPA and predictive analytics are altering global opinions about the supply chain concept and adding a new dimension to it. Some of the recent innovations in Supply Chain
A fully digitized supply chain offers 360 degree benefits to an enterprise. Companies can assess planning, data management solutions, and production as part of their objectives and end goals. Replacing the traditional functions with connected and intelligent systems, paperless environment, IoT enabled processes and remote monitoring of the entire process. The advantages of this transformation for an enterprise are reduction in operational costs; improved efficiency
TOP ENTERPRISE SUPPLY CHAIN PRIORITIES Reducing Operational Costs
Streamlining of Process
Improving Products and Services
Decentralizing Supply Chain Components
Increased/ Real Time Monitoring
Better Customer Experience
Informed Decision Making with BI
Expanding Geographical Footprint
Reducing Carbon Emissions
JUNE 2018 ENTERPRISE IT WORLD 49
FEATURE STORY
SANJEEV KUMAR,
DIRECTOR AND CIO, APON INDIA
“The benefits of digitizing the supply chain include accurate planning, cost and time
optimization, improved customer service, real time visibility, accurate billing and timely transactions making the entire operation transparent and trust worthy.”
through reduction of errors; greater customer satisfaction, flexibility, lesser disruptions and better informed decision making in impromptu scenarios. The technological empowerment of the supply chain is perhaps the biggest boon for the manager. As veteran CIO Parveen Kumar Sharma puts it, “The flexibility it offers to logistic managers in tracking and monitoring the entire supply chain enables decisions on the fly which averts disruptions in the supply chain.” Arvind Kumar, who head IT for an organization dealing with food products with short lifecycles sees unprecedented perks of a digital supply chain, “We have a complete and holistic over view of our business along with forecasting and better funds management via better supply chain management. GPS navigation enables us to track our shipment live and avoid any unforeseen delays. IoT is helping us maintain precise hygiene, temperature, and nutrition levels during transportation.” IoT allows collection and evaluation of data which when coupled with Analytics enables supply chain managers to make perfect predictions of demand, in turn helping in framing accurate planning strategies. An intelligent and connected supply chain brings organizational flexibility to put in place 50 ENTERPRISE IT WORLD JUNE 2018
PARVEEN KUMAR SHARMA,
CONSULTANT IT AND CTO, THE INSTITUTE OF CHARTERED ACCOUNTANTS OF INDIA
“The flexibility technology offers to logistic managers in tracking and monitoring the entire supply chain enables them to take decision on the fly which averts disruptions in the supply chain. This results in enhancement of customer satisfaction.”
a suitable degree of centralization aimed at reducing process costs like manual labor and physical reporting. This converts into better process quality and productivity at the same time helping central master data management to avoid discrepancies. Milan Kumar who is the Global CIO at WABCO opines, “Digitizing the supply chain results in a more forward-looking approach and establishes a highly interconnected system allowing more connections and sharing of data across networks. This data allows creation of advanced analytics opportunities and the application of the data to augmented reality, cloud-based tracking and customer self-service opportunities.” With more information at disposal than ever before and connectivity at its best, helps remove communication silos enabling information to be gathered and communicated in real-time. This extensive information and easy collaboration leads to agility and effectiveness. “A successful digital supply chain has a top-bottom approach,” explains Arindham Singha Roy, “It helps eradicate functional silos, augment communication and meet targets. Technologies such as RFID, sensors, and GPS help organizations change their hybrid supply chain style into flexible digital models, giving a much needed organizational elasticity in
a rapid and volatile market.” Any technology always comes with certain quantifiable benefits and the same is true with a digital supply chain. As veteran IT Leader Sanjeev Kumar explains, “The benefits are in all areas right from Accurate Planning and inbound-outbound quantity scheduling; cost optimization to an extent of 6 %, time optimization on an average 10%, improved customer service ranging from 70% to 90%; route and delivery visibility in real time, no pilferage and no dead freight giving 1-2% gain here, no inaccurate billing and timely payment to transporters. Moreover it has made entire supply chain digital, transparent and trust worthy.” Probably no new concept is a hit till it adds value in terms of security. Digital supply chain ensures that data on exchanges like invoice timing and approval status are stored in the cloud keeping confidential financial information will protected.
ENTERPRISE PROJECTS AND DEPLOYMENTS Supply Chain transformation technologies are today being used in processes across diverse verticals right from the critical ones like BFSI, Manufacturing, Healthcare and Government, to FMCG, Education and Retail. Arvind Kumar, Head IT at Elior Catering India is investing big time in transforming the supply chain at his organization, “We are in process to rollout for our food manufacturing processes which will help us in not only managing our supply chain but also our food production; sales and distribution processes. In the education sector, supply chain technologies are being deployed to streamline and simplify labor intensive processes like Examinations, stationary supplies and curriculum collaboration. Parveen Kumar Sharma, CTO for ICAI comments, “We are using CDS portal for the supply of student’s course material and monitoring the complete cycle from order to delivery of study material.” Ravinder Arora explains how projects like Transport Management Software are being used to enable centralized management, “It is now possible to have such a panel in your mobile device where you can organize your inventory data, manage shipping, monitor distribution and create an electronic bill of landing, all in the comfort of your office or while on the go. This enhances customer experience and reduces errors in the entire process.” Blockchain is a remarkable concept that is being heavily explored for use cases and applications in the supply chain domain. Arindham Singha Roy of East India Udyog explains, “We are planning to do pilot on leveraging blockchain in Supply Chain as physical, financial, and digital
FEATURE STORY
SUPPLY CHAIN TRANSFORMATION TRENDS FOR ENTERPRISES
PRADEEP AGARWAL,
SENIOR SALES DIRECTOR- ERP, ORACLE INDIA
"One thing that CIOs need to keep in mind when designing the supply chain, they should think 5 to 7 years ahead, design for the future, and deploy incrementally based on business value addition."
information will be brought together in one platform to reveal sources of value leakage — from everyday inefficiencies to fraud and abuse — and helps us to adopt new strategies to combat them.” Blockchains have the ability to resolve transparency and traceability issues in processes. Moving a product from supplier to customer requires people, resources, knowledge, processes, and financial transactions. It becomes complicated to display the full picture of a large supply chain system to everyone involved. Information is distributed to various people at various times, and this data is typically stored in multiple locations which can be made accessible by implementing blockchain based solutions.
FUTURE OF THE ENTERPRISE SUPPLY CHAIN In the near future, traditional supply chains will shift from being merely a support entity to a decision-making entity. Coupled with Big Data and Cloud Computing, digitizing the supply chain will empower companies with greater data gathering, reporting, and analytics capabilities. Enterprise supply chains aided by the industry 4.0 will better the understanding of customer expectations resulting in enhanced customer
n Functional Measurement to Customer Service Measurement to Relevant Value Measurement n Dumb Technology to Smart Technology to Automatic Technology n Training to Knowledge Based Development to Talent Management n Managerial Accounting to Value-based Management to Total Value Orientation n Untenability to Sustainability to Pro-sustainability n Customer Service to Relationship Management to Intelligent Value Co-creation n Local Optimization to Global Optimization to Glocal Optimization n Incremental Change to Transformational Agility to Prognostic Agility n Risk Agnostic to Risk Management to Risk Prognosis n Information Hoarding to Information Sharing to Information Synthesis n Demand Forecasting to Demand Endcasting to Demand Shaping n Vertical Integration to Virtual Integration to Flexible Network Integration n Inertia to Innovation to Transformation n Functional Focus to Process Focus to Systemic Focus n Adversarial Relationships to Collaborative Relationships to Vested Relationships
relationships. Digital supply chains will be able to identify risks more proactively and preventatively and mitigate them effectively. Companies will be able to review large amounts of data in real time to not only create better demand planning strategies but also share data in the moment with other crucial players in the supply network to avoid bottlenecks or disruptions at different stages in the planning and production process. For the next 10 years, emerging supply chain roles will reflect a focus on profitability and performance improvement, as well as strong analytical skills that can leverage the algorithms and advanced simulations powered by AI and prescriptive analytics to create new value for the business. These roles will include process improvement managers, business development leads, risk managers and data scientists. The Supply Chain will be completely JIT, an initiation already executed by e-commerce companies for on demand supply from anywhere to everywhere and will lead to on demand manufacturing of products with almost zero stock management. AI is expected to be used in a big way in the SCM. Advanced AI solutions have numerous
applications in the supply chain including gesture recognition solutions in the procurement process, automated warehousing, and autonomous vehicles designed to navigate without human input. Improved speed, dynamics and resiliency of the supply chain operations leading to greater customer responsiveness will count for higher revenue and better market valuation. The major trends that will influence investment in supply chain technologies are customer satisfaction by optimized services, product shelf life, and analytical tools signaling increased focus on B2C in comparison to B2B. Impact of RPA, IoT, ML, Mobility and Mobile App enablement with real-time Cloud based analytics will enable analysis and constant fine tuning of the enterprise supply chain. The scope of value addition through supply chain transformation is rapidly increasing with newer technologies and use cases coming up every day. A digitized supply chain promises a great step towards better business in future but the quality of skills and effort required and deployed will ultimately be the key success differentiator for enterprises moving forward. JUNE 2018 ENTERPRISE IT WORLD
51
GUEST ARTICLE
MANDAR MARULKAR,
CHIEF DIGITAL OFFICER, KPIT
“Enterprises need to build a ‘Think Digital’ culture, where every employee is passionately curious about the digital future and every leader is profoundly uncomfortable with the status-quo.”
DIGITAL TRANSFORMATION FOR THE IT SECTOR
IT/ITES companies need to have business agility to respond to the changing market dynamics and most of these companies are investing in technologies that can drive the differentiation.
STILL A BUZZWORD? A lot has been said about digital transformation, with varying opinions on what it truly means and why enterprises should care about it to drive business value. Digital transformation is nothing but a comprehensive change in attitude that enables businesses to remain relevant and competitive by keeping up with the fast-changing industry landscape, while also helping to retain existing customers and attract new ones. While the adoption of new technology, of course, forms part of this, it also involves a significant cultural shift which will have an impact on everyone in the workplace. Led by the CIOs, digital transformation is enabling businesses to create new revenue sources, transform their business models, and remain agile.
JOURNEY IN THE IT SECTOR
Companies should first establish the digital infrastructure that is required to test the pilot projects. 52 ENTERPRISE IT WORLD JUNE 2018
These projects are mainly in the area of building intelligent ERP or using cognitive technologies to gather predictive business insights or setting up an IoT infrastructure. The three main areas of digital transformation are setting up a foundation infrastructure, revamping traditional systems and use of emerging technologies. At an organizational level, not all IT/ITES enterprises are early adopters of digital transformation. It needs a top-down approach. A CEO needs to be committed to investing in digital transformation projects to drive competitive advantage by attracting and retaining the right talent. EMBRAC-
ING CHANGE
The key to the success of a digital transformation program hinges on its strategy. As companies adopt modernized technologies such as IoT, Big data, cloud, and mobility, securing the data and managing risks become pertinent. Companies that are on a digital transformation journey must
make cyber-security a top priority. It is essential to maintain confidentiality, integrity, and availability of data in all these contexts—on premises, in the cloud, and in hybrid environments. Following are the few aspects that can help companies embrace digital change internally: l Providing requisite training to the CIO about the changes digital technologies can bring to the business. l Bringing paradigm shift in the thinking process within the IT team considering new ways of building infra and systems. l Building strategy for cloud-native applications and creating architecture, learning and utilizing open source technologies for faster innovation and cost optimization. l Creating bi-model team structure, rolling out DevSecOps &CI/CD (Continuous integration/Continuous development/deployment) methodology. Re-looking the relevance of the existing vendor relationships and identifying and developing new strategic relationships with digital startups and giants. Enterprises need to build a ‘Think Digital’ culture, where every employee is passionately curious about the digital future and every leader is profoundly uncomfortable with the status-quo. Companies with a futuristic vision should take a comprehensive view of their transformational strengths and weaknesses vis-à-vis technology adoption. They need an end-to-end transformation mechanism to streamline operations, develop new businesses that serve new customer demands, and eliminate those operations that don’t align with their organizational goals. Transformation on such a scale is a long process, involving several challenges. But, at the same time, it will also open up unprecedented opportunities.
DIGITAL DIARY
SOURABH TIWARI,
CHIEF INFORMATION OFFICER, OIA
“Although, the market for cobots is increasing fast, there is still a long way to go and adoptions depend on the range of problems it can resolve for multivariety of users and industries.”
COBOTS TAKING HUMAN-ROBOT INTERACTION TO THE NEXT LEVEL
A cobot or a collaborative robot is a robot intended to physically interact with humans in a shared workspace. This is in contrast with other robots, designed to operate autonomously or with limited guidance, which is what most industrial robots were up until the decades.
C
OBOT, is a collaborative robot that works alongside humans better than traditional robots. It interacts with humans, save time and money. Industrial robots have been around for decades, but real cobots developed on Denmark universal robotic system. Globally, they are used in neurosurgery, bartending, physiotherapy, filmmaking and many industries. Today, there are about 400 UR cobots in India, across sectors, especially automobile and auto-components, FMCG and Electronics industries. Many large companies are going to buy robots because they have no choice. Small and medium based enterprises targeting for cobots.
ROBOT VS COBOT: Partnering in human-machine teams: Classic industry robots are powerhouses that carry
out their work following a fixed program without regard for people working around them. Accidents are prevented using fences and cages. Cobots, however, are specifically designed to work together with people, not just for them. Instead of being caged, they work in a cooperative environment and assist with complex tasks that cannot be fully automated. For example, they can hand components to human co-workers, who execute the more precise assembly or quality control tasks. Cobots are very easy to program. Unlike traditional industrial robots, which require specialized programming skills, some cobot models even learn independently. Other systems can be given work instructions without coding, using a graphic user interface. Employees can thus flexibly reprogram cobots and use them for a variety of tasks.
Usable anywhere: Not only are cobots easy to reprogram, they are also relatively easy to move and utilize at other points on the production chain. Most cobots can be mounted on any surface – horizontal, vertical, on the ceiling. And they are often light enough to be carried by just one person. Any industries with 100 percent automation required robots with sophisticated sensors, cameras and security systems; which would be an expensive proposition options. While, on the other hand Cobots emphasise on limited or partial automation features where no need of sensors to perform the job; also less costly too. The cost difference between robots and cobots is huge, and that’s why this is targeting more towards SME enterprises. The need for product customisation, cost and flexibility are driving the growth of cobots. Cobots cannot execute any task on its own but has to be embedded and engineered with specific multi-platform applications. Cobots are currently used by few bank institutions. Companies have also been able to deploy their expensive manpower’s to work towards strategically than operational function. Robots having market presence of around 40$billions, whereas cobots having only 1$ billion by coming next year. Although, the market for cobots is increasing with a fast pace of 65% CAGR- there is still a long way to go and become a mainstream for enterprise performances. Cobot adoptions fully depend on the range of problems it can resolve for multi-variety of users and industries. Cobots will be helping hands to humans. Cobots are once again one of the most exciting trends at HANNOVER MESSE. Such as at the flagship trade fair Industrial Automation where opportunities from the latest automation solutions are on display. JUNE 2018 ENTERPRISE IT WORLD 53
CIO SURVEY
DATACENTER SERVICE PROVIDER CIO PERCEPTION STUDY
Others
Go4Hosting
Pi Datacentres
Nextgen DC
Tata Communications
ESDS
Reliance IDC
Netmagic solutions
Sify Technologies
Most Popular Data Center Service Providers among Indian Enterprise IT Heads
CtrlS Datacenters
We recently surveyed over 500 IT Leaders from the Medium and Large Enterprise segment to understand the current frontrunners of the Indian Data Center Market. The survey ranks the go-to Datacenter Service Providers among Indian CIOs as well as ranks the biggest names in the market as responded by the participants.
*Note: Top 3 Datacenter Service Providers make up for over 50 percent of the CIO Mindshare.
Top Datacenter Service Providers from CIO Experience and Perception CtrlS Datacenters
Netmagic Solutions
54 ENTERPRISE IT WORLD    JUNE 2018
Tata Communications
4 Sify Technologies 5 NxtGen Datacenter Solutions 6 ESDS Software Solution 7 Reliance IDC 8 Pi Datacenters 9 Go4Hosting 10 Ricoh IDC 11 GPX Global Systems 12 Web Werks India
RNI NO: DEL ENG/ 2017/ 69906 Postal Reg. No.: DL-SW-01 / 4200 / 17-19
Date of Publication: 28 of Every Month Date of Posting: 1 & 2 of Every Month