Enterprise IT World December 2017 by Enterprise IT World

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CONGRATULATIONS! ENTERPRISE IT CMO LEADERSHIP AWARDS 2017 WINNERS

R S 2 0 | PA G E S 4 0 | V O LU M E 0 2 | I S S U E 1 0

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FOR THE CIOs BY THE CIOs DECEMBER 2017

ENTERPRISE

IT ICONS OF THE INDUSTRY

2017

Enterprise wide transformations across sectors have become the norm with newer use cased and business oriented solutions. CIOs have become business leaders in a world where IT is the main differentiator...... p22 CTRLS SALUTES THE EXTRAORDINARY CONTRIBUTION OF ENTERPRISE IT ICONS OF THE INDUSTRY AND LAUDS THEIR CONTRIBUTION TO THE ECONOMY AND GROWTH OF THE COUNTRY

EVENT COVERAGE ENTERPRISE IT INTERVIEW

CONSOLIDATION IS THE RIGHT WAY TO GO...

p 20

CMO LEADERSHIP AWARDS ..p 34

EDITOR’S LETTER

secure, reliable, and efficient operations remains a critical CIO job requirement, but CIOs are now increasing in their business profile honing IT leadership and entrepreneurship skills.

CIOS TRANSFORM INTO BUSINESS LEADERS IN 2018 2017 saw IT become the foremost driver for business growth and profitability. The CIO’s role has drastically transformed as

digital technologies play a vital role in businesses today. For an enterprise CIO today, it is no longer enough to understand the how, when, why and where information is going in and out of the organization. Now CIOs need to understand the demands of the business and how far can he take technology in fulfilling the organizational vision. With capabilities like Automation, third platform technologies and outsourcing of managed services, the CIOs role has changed from managing information and IT infrastructure to formulating business oriented IT strategies and spearhead growth by implementing innovative solutions and deploying new technologies. A CIOs role also encompasses developing a culture of innovation across the enterprise landscape and developing skill sets in employees to tap the potential of digital to the fullest. Maintaining

NEXT MONTH SPECIAL

It was an eventful year for Enterprise IT World with the CIO200 being a big success as we consolidated and grew our very own CIO Community of readers and contributors. The magazine is finally true to its tagline ‘For the CIOs; By the CIOs.’ Entering 2018, we have a number of CIO initiatives planned for the new year starting with 7 City CIO Gala Dinner in February, a number of vertical oriented IT Forums and the CIO500 Mega Summit planned for September next year. As part of our commitment to the CIO community, Enterprise IT World will strive to bring in the latest technology insight to the Indian CIO from across the globe as well as do its best in addressing their challenges and helping build a more cohesive and collaborative relationship between enterprises and technology partners. 2018 is set to be an incredible year for IT as breakthrough technologies like RPA, AI, DC Automation, SD-WAN, and Blockchain make inroads into organizational applications and infrastructure. Gartner predicts that by 2020, 100% of roles in IT will require a level of business acumen to effectively execute on the digital business strategy. Understanding the business need, interacting and collaborating with fellow CXOs in the organization and driving digital initiatives in line with the business strategy will become a norm in 2018 for CIOs. A CIOs role will always have technology at the crux of it, but moving forward business, growth and profitability will become key for them as they become the business leaders of tomorrow.

S A N J AY M O H A PAT R A S A N J AY @ A C C E N T I N F O M E D I A . C O M

COVER STORY

SUPPLEMENT

CIO Expectations for 2018

The Potential of AI

As 2017 comes to a close, we take a look at what the year had in store for the Enterprise IT ecosystem of India. With quotes from the Industry, veteran IT Leaders and CIOs, we will observe and analyze how the Industry is moving forward in terms of technology deployments across specific verticals and geographies. The story will also consider how the digital transformation landscape in enterprises and governments has shaped them to embrace 2018.

Artificial Intelligence as a technology has improved in leaps and bounds over the years. Empowered by new technologies like Big Data and Deep Learning, AI is setting new standards in terms of efficiency and rapidly growing its influence in business world through various applications.

PLUS

Interviews and Case Studies

Catch interviews, guest articles and case studies of recent applications from the Industry stakeholders, IT/ITES Vendors and IT leaders and CIOs from the Enterprise IT World CIO Community.

Send in your inputs to sanjay@accentinfomedia.com

DECEMBER 2017 ENTERPRISE IT WORLD

CONTENTS VOLUME 02 | ISSUE 10 | DECEMBER 2017 | W W W. E N T E R P R I S E I T W O R L D . C O M

Publisher: Sanjib Mohapatra Editor: Sanjay Mohapatra Associate Editor: Chitresh Sehgal Designer: Ajay Arya Assistant Designer: Rahul Arya Web Designer: Vijay Bakshi Technical Writer: Manas Ranjan Lead Visualizer: DPR Choudhary Visualizer: Ravish MARKETING Marketing Manager: Kajal Sharma kajal@accentinfomedia.com Marketing Manager: Rahul Ranjan rahul@accentinfomedia.com SALES CONTACTS Delhi 6/102, Kaushalya Park, Hauz Khas

COVER STORY

New Delhi-110016 Phone: 91-11-41055458 E-mail: info@accentinfomedia.com

ENTERPRISE IT ICONS OF THE INDUSTRY 2017

Delhi: 6/103, (GF) Kaushalya Park, New Delhi-110016,

ISO/IEC 27001: Benefits & Challenges PRIME INFOSERV

EVENT COVERAGE

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Editorial~ ~~~~~~~~~~~~~~~~~~~~~~~~~ 04 News~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 08 Interview (CIO CRIF Highmark)~ ~~~~~~ 20

“Enterprise IT CMO Leadership Awards”

INTERVIEW

Vishal Bhat TATA TELESERVICES “Empowering SMEs with a full fledged Telecom Infrastructure”

EDITORIAL OFFICE

ENTERPRISE IT WORLD DECEMBER 2017

INTERVIEW

Joergen Jakobsen, OCTAWARE Sophos

“Imore we go digital, more exposed we are to cybercrime”

ENTERPRISE TALK

FAREYE

“AI Creating an Ecosystem for Digital Logistics”

Everything you need to know to stop ransomware.

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ITWORLD

ROUND UP

IT Transformations suffer as CIOs and CFOs struggle to form a team: Forbes Report B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

Despite the high priority enterprises have placed on IT Transformation during the past few years, many of them still haven’t found the secret to gaining significant improvements in customer service and a clear competitive advantage from these efforts. A new study helps explain why. Less than stellar IT Transformation results often center on problems that arise between two pivotal players—CIOs and CFOs—and their struggle to work together as a cohesive team. A new report by Forbes Insights, in association with Dell EMC, “IT Transformation: Success Hinges on CIO/CFO Collaboration,” finds that a

ENTERPRISE IT WORLD DECEMBER 2017

stunning 89% of senior executives acknowledge that significant barriers exist—ranging from outdated ideas about the role of CIOs to obsolete reporting structures—that keep CIOs and CFOs from collaborating more closely. The study’s data derives from a global survey of 500 CEOs, COOs, CIOs and CFOs conducted by Forbes Insights and Dell EMC. The survey and a series of in-depth interviews with global IT and business executives also highlight other underlying frictions that thwart CIOs and CFOs from forming a united front to capitalize on the benefits of IT Transformation.

D ATA BRIEFING

USD 292 million The market volume of Cloud VR/AR by 2025 Source: Huawei Wireless X Labs Whitepaper

ITWORLD // NEWS BRIEF

HPE extends “Pay-Per-Use IT” model to key business workloads

Hewlett Packard Enterprise (HPE) announced the launch of HPE GreenLake, a suite of pay-per-use solutions available for top customer workloads. Those offerings include: big data, backup, open database, SAP HANA, and edge computing. As part of its continued focus on providing customers flexible consumption offerings, HPE is also rebranding and making enhancements to HPE GreenLake Flex Capacity, a market leading infrastructure consumption service. IT teams are under more pressure than ever to deliver solutions fast, while minimizing company risk and cost. The shift to consumption and “everything-as-a-service” accelerates

businesses, but often with the loss of control for IT. To answer this challenge, businesses require flexible infrastructure environments on-premises that offer cloud-like capabilities for workloads. HPE GreenLake simplifies the IT experience and offers customers choice in where workloads should live and how to flexibly consume them “Building on the leadership and success of consuming infrastructure with HPE GreenLake Flex Capacity, we are taking the next step in consumption,” said Rajesh Dhar, Senior Director, Pointnext, HPE India. “HPE GreenLake offers an experience that is the best of both worlds.”

GLOBEL

At the third edition of its annual ‘Google for India’ event, Google announced several new India-first products and features that offer a richer experience for the ever-growing base of Indian internet users. These additions both speak to the specific lifestyles of all Indians — two-wheeler navigation in Google Maps, bill pay in Tez — as well as the needs of India’s newest internet users — Android Oreo (Go edition) to improve the experience on low-RAM phones, new apps like Google Go and Files Go that are built from scratch, and The Google Assistant for the JioPhone that brings the benefits of the Assistant to millions of first-time internet users. Opening the event, Rajan Anandan, VP, South East Asia, said, “India crossed the 400 million internet user mark this year and Indians were consuming more data than ever before — 4GB on average every month, projected to grow to 11GB per month in the next four years. The growing base of Internet users is hungry for better online experiences and we at Google have been working to build new products and features specifically for them.” Setting the tone for the new launches Caesar Sengupta, Vice-President, Next Billion Users said, “Our India-first suite of products and features are aimed to help more people discover how the internet can make life easier and more convenient — whether it’s helping pay bills on time, navigating through the quickest routes or searching for answers to questions wherever we are. These products and features are India-first, but they are not India-only. “

EVENTS

21 – 23 DEC 2017

08 – 10 JAN 2017

11-12 JAN 2017

15 – 19 JAN 2017

4TH INT. CONF. ON IMAGE INFORMATION PROCESSING (ICIIP 2017)

10TH INT. CONF. ON COMPUTER MODELING & SIMULATION

21CFR11 COMPLIANCE CHECKLIST 2018

GEOSPATIAL WORLD FORUM 2018

Shimla, India Image security rises as a vital challenge for researchers in IOT and cloud computing environment. Special Session on Smart Image Security in Digital Life.

Google strengthens Next Billion Users initiative with made-for-India innovations

ENTERPRISE IT WORLD DECEMBER 2017

Sydney, Australia Conf aims to provide a platform to present ongoing research, and hence to foster research relations between the universities and industry.

Guernsey, Germany Course to give hands on experience on executing on computer systems validation of a system. of decentralized technologies.

Hyderabad, India Forum will establish the connection between geospatial technology and the Fourth Industrial Revolution (4IR).

NEWS BRIEF // IT WORLD

Vertiv drives Datacenter insight with Cloud Capabilities and IoT Gateway

S/HE SAID IT

STEVE GROBMAN,

CHIEF TECHNOLOGY OFFICER, MCAFEE.

“The evolution of ransomware in 2017 should remind us of how aggressively a threat can reinvent itself as attackers dramatically innovate and adjust to the successful efforts of defenders,”

“Virtual machines become ‘rideshare’ machines.

At a recent IT Infrastructure, Operations Management and Data Center Conference, Vertiv, formerly Emerson Network Power, announced a significant cloudbased addition to the Vertiv portfolio that will empower customers with deeper insights across the data center. The Vertiv cloud offering will leverage the collective knowledge gleaned from decades of data center projects to deliver real-time analysis that will simplify and streamline data center operations and planning. As part of the Vertiv cloud offering, now available is a new Internet of Things (IoT) gateway that provides added security with simple installation and commissioning to streamline data center connectivity. The Vertiv RDU300 gateway, a new entry in the Vertiv RDU family of monitoring and control products, integrates with building

QUICK BYTE ON

management systems and ensures that any data passed to the Vertiv cloud from the customer site is done securely and using minimum bandwidth. Together the Vertiv cloud offering and Vertiv RDU300 gateway enable remote visibility, collection, and analysis of critical infrastructure data across all Vertiv products. “As an organization, we have designed and built data centers of all shapes and sizes and have millions of equipment installations in data centers and IT facilities in every corner of the globe,” said Patrick Quirk, vice president and general manager of Global Management Systems at Vertiv. “The accumulated knowledge from past, present and future deployments is a powerful resource, and this cloud-based initiative operationalizes that resource.”

FINANCIAL

It will be faster, cheaper and more convenient to manage increasingly distributed data using virtual machines, provisioned on webscale infrastructure, than it will be on real machines.” M A R K B R E G M A N , C H I E F T E C H N O LO G Y O F F I C E R , N E TA P P.

Alibaba Group announced FR for Q ended September 30, 2017: Revenue up 61% YoY at $8,285mil. Core commerce revenue up 63% YoY to $6,983mil; cloud computing up 99% YoY to $447mil. Rev from digital media entertainment upped 33% YoY to $721mil innovation revenue increased 27% YoY to $134mil. DECEMBER 2017 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

Cisco ties up with INTERPOL to combat Cybercrime

Cloudera, Tata Communications join forces to tackle data deluge Cloudera and Tata Communications announced a strategic partnership that enables enterprises to unleash the power of their data to fuel business growth. Leveraging Tata Communications’ global cloud footprint, underpinned by the world’s largest Tier one network, and Cloudera’s machine learning and analytics capabilities offer enterprises to quickly capture, store and analyze data in various formats and across multiple sources with their managed services for Big Data offering. IDC predicts that 163 zettabytes of data will be generated by 2025, which is ten times the data generated in 2016. This exponential

EXECUTIVE

growth leaves enterprises with the challenge of managing various types of data, from different sources, without busting budgets. This solution directly tackles this challenge by enabling organizations to better structure a wide variety of types and volumes of data, transforming overhead cost into a profit centre. With this, enterprises can capitalize on their data to drive greater productivity, enhance customer experiences and spur innovation. Managed services for Big Data is available in dedicated or multi-tenant private cloud environments, maintaining enterprisegrade regulatory and privacy standards.

MOVEMENT Tata Communications appoints Andrew Yeong as Head of Sales for Asia

Cloud4C ropes in Steven Granat as Senior Vice President, Americas

Veeam ropes in Riverbed’s Kate Hutchison as new CMO

In2IT Technologies ropes in Gursharan Saggu as CEO for United States

Incedo announces Nitin Seth as new Chief Executive Officer

SonicWall bring Wias Issa on board as Vice President APJ

Steven R. Springsteel joins Infogain Board of Directors

10 ENTERPRISE IT WORLD DECEMBER 2017

Headed by INTERPOL’s global cybercrime center, the INTERPOL Global Complex for Innovation (IGCI) in Singapore, the alliance will see the two organizations develop a coordinated and focused approach to data sharing. This not only will allow for quick threat detection around the world, but also pave the way for potential future collaboration on training and knowledge sharing. Noboru Nakatani, Executive Director of IGCI, commented: “The exchange of information and expertise between the public and private sectors is vital in combating cybercrime. No country or company can do this alone. INTERPOL’s agreement with Cisco provides us, and law enforcement in our 192 member countries, with access to important cyber-threat information which will help us not only detect attacks but also help prevent them.” Cisco’s best-of-breed security offerings and its architectural approach help customers secure their organizations more effectively from the network to the endpoint to the cloud. Cisco’s agreement with INTERPOL supports the organization’s programs targeting both “pure cybercrime” and cyber-enabled crimes .

Canon appoints Gary Lee as CFO and VP for India

NEWS BRIEF // IT WORLD

Huawei to delve deep into AI Robotics Systems research with University of Edinburgh

At 2017 Global Mobile Broadband Forum, Huawei and the University of Edinburgh signed a research cooperation to investigate the potential for AI robotics systems to operate over next generation 5G wireless networks. Researchers at Huawei’s Wireless X Labs and University of Edinburgh’s new Bayes Centre will investigate together how AI systems can inform and adapt wireless 5G networks to provide optimum wireless support to meet the needs of connected robotics and systems. Areas of initial focus include healthcare robotics and mobile video. The project will build on the University of Edinburgh’s existing research into AI and autonomous systems to provide new insights into how these systems will use AI to collaborate with mobile broadband networks. This can enhance the performance of both networks and applications to enable greater levels of interaction between people and systems. This new research project extends the existing relationship between Huawei and the University of Edinburgh following the announcement in June of a joint lab hosted at the University of Edinburgh’s School of Informatics. This new research cooperation was signed by Peter Zhou, Chief Marketing Officer, Huawei Wireless Solution, and Professor Charlie Jeffery, Senior Vice Principal, University of Edinburgh. Also in attendance were Professor Jon Oberlander, Assistant Principal Data Technology, who has joined the Advisory Committee of Huawei’s Wireless X Labs, and Mr. David Richardson, Director of Partnerships for the Bayes Centre. Peter Zhou at Huawei said: “We are delighted to continue working with the world-leading team at the University of Edinburgh to help understand how improvements within mobile broadband can foster innovation within wireless.”

Nokia expands Bengaluru R&D facilities with focus on next-gen technologies

The new facility will carry out research in areas including the cloud, ‘big data’ analytics, development of Voice over LTE (VoLTE) and applications, as well as next-generation core and 5G. The center, one of Nokia’s four global R&D sites, currently employs more than 6,000 engineers, with that number to rise in 2018. The Innovation Day is an annual event

INTERESTING

that brings together Nokia’s ecosystem partners – including customers, government, universities and start-ups – to witness demonstrations of the latest innovations. Nokia established a dedicated 5G/IoT lab in Bengaluru last year to work on applications for smart cities and public safety, as well as a number of IoT use cases including real-time city surveillance, smart parking

73% of #marketing executives see AI or a technology dependent on #AI as critical to the future of marketing, says @johnkoetsier. Shows how AI-driven technologies will give enterprises a competitive edge in 2018 Shows how the focus on leveraging Blockchain is growing for payments and information sharing in the industry. Source: https://twitter.com/drharshvardhan

DECEMBER 2017 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

Fortinet redefines Enterprise expectations for next-gen firewalls

Forcepoint predicts the start of ‘Privacy Wars’ in 2018 Adding to the constantly shifting environment which security professionals face is a perfect storm of drivers influencing debate around privacy. This mega-trend will cause tectonic shifts in the privacy landscape and influence the ways in which organizations collect and manage data. Forcepoint believes that the security industry has been focusing on the wrong things. Traditional security perimeters are eroding or becoming obsolete, and so, rather than focus on building bigger walls, the industry needs better visibility. Understanding how, when and why people interact with critical data, no matter where it is located, is crucial. Critical data continues to move to the

cloud, malware is constantly evolving, and despite growing investments in defensive technologies traditional security controls prove ineffective. “At the heart of our predictions is a requirement to understand the intersection of people with critical data and intellectual property,” said Dr. Richard Ford, Chief Scientist at Forcepoint. “By placing cyber-behavior and intent at the center of security, the industry has a fighting chance of keeping up with the massive rate of change in the threat environment.” “We know that data leakage and ransomware will continue to be the focus for remediation and prevention, but behavior-centric risks are now behind a multitude of security incidents,” Ford continued.

Fortinet announced its newest series of NextGeneration Firewalls (NGFW) that enable enterprises to deploy advanced threat protection and SSL inspection at their campuses and branch offices without performance bottlenecks. Increased adoption of the cloud and web-based applications and services are rapidly changing the security and networking requirements for enterprises who are embracing digital transformation, but also want to ensure they can do so securely. This has increased the demands on firewalls as they provide a natural gateway to manage and secure all the traffic while also providing enhanced networking features required by modern enterprises. Gartner predicts that: “by 2020, 50% of new enterprise firewalls deployed will be used for outbound TLS inspection, up from less than 10% today.” Gartner also states that “many enterprises are looking to firewall vendors to provide cloud-based malware-detection instances to aid them in their advanced threat detection efforts, as a cost-effective alternative to stand-alone sandboxing solutions.”1 It’s clear that expectations for firewall capabilities are growing to meet the needs of enterprise networks and modern NGFWs must evolve to keep up with changing infrastructure and a constantly expanding threat landscape.

McAfee fortifies Cloud Security leadership with Skyhigh Networks acquisition McAfee and Skyhigh Networks announced a definitive agreement to combine businesses, with McAfee acquiring Skyhigh Networks for an undisclosed amount. The move comes less than eight months after McAfee established itself as one of the world’s leading pure-play cybersecurity companies, dedicated to being the preferred cybersecurity 12 ENTERPRISE IT WORLD DECEMBER 2017

partner to customers. Skyhigh Networks and McAfee will complement each other’s portfolio and mission, allowing customers to modernize their cybersecurity environments and protect their most valuable asset – data – as it moves to the cloud. The combination of McAfee and Skyhigh will establish the leading company to

provide the cybersecurity architecture of the future, with endpoint and cloud as the critical control points, linked by the security operations center with actionable threat intelligence, analytics and orchestration, and enabled by an open ecosystem. Skyhigh Networks CEO Rajiv Gupta will join McAfee CEO Chris Young’s leadership team.“

NEWS BRIEF // IT WORLD

SHELF

BOOK

Life 3.0: Being Human in the Age of Artificial Intelligence

GLOBAL UPDATE

Oil & Gas Companies expect improved production efficiency with Digital Investments

AUTHOR

MAX TEGMARK

PRICE

RS. RS. 647.00 (HARDCOVER) AVAILABLE AT

AMAZON.IN

About The Book

Faster and better decision-making and shorter time to first oil and gas top the list of expected benefits that digital technologies can drive for upstream oil and gas companies, a new survey from Accenture and Microsoft Corp. reports. Respondents to the “Accenture and Microsoft 2017 Upstream Oil and Gas Digital Trends Survey” also estimated the monetary value of digital

technologies and noted the next wave’s potential to further transform their business, despite ongoing low oil prices. Asked to identify how digital benefits their companies, faster and better decision-making (30 percent) remained foremost. Faster time to produce oil and gas, however, jumped to second place from fifth last year (19 percent).

In this deeply researched and vitally important new book, Max Tegmark, an MIT professor and co-founder of the Future of Life Institute takes us to the heart of thinking about AI and the human condition, bringing us face to face with the essential questions of our time.

Key Features Life 3.0 gives us the tools to join what may be the most important conversation of our time, guiding us through the most controversial issues around AI today

TUV Rheinland fortifies positioning in growing global IoT Market TUV Rheinland offers inspection, certification, and market approval services for low-power wide-area networks (LPWAN) on a global scale, thereby positioning itself on the rapidly growing global IoT market. The portfolio includes the Lora, Sigfox, WiSUN, NB-IoT (Narrowband IoT)

and LTE-CATMx technologies. TUV Rheinland is the only global testing service provider to cover all the relevant main LPWAN technologies on the market in its laboratories, thereby asserting its position as the leading testing service provider in the entire field of wireless technologies.

LPWAN technology is a crucial prerequisite for connecting ever more objects to the Internet, and is therefore considered to be a key driver for the Internet of Things (IoT). LPWAN enables the energy-efficient transmission of small data volumes over long distances.

DECEMBER 2017 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

MANAGEMENT

MANTRA

“It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do.”

-STEVE JOBS, CO-FOUNDER, APPLE INC.

Stratus Technologies unveils Edge Computing Strategy

Avaya expects to emerge from Re-structuring Process in 2017

United States Bankruptcy Court for the Southern District of New York (the “Court”) has confirmed its second amended chapter 11 plan of reorganization (the “Plan”). As a result, Avaya expects to emerge from its restructuring process before the end of this year. “The Court’s approval of our

plan is the culmination of months of hard work and extensive negotiations among our various stakeholders,” said Jim Chirico, President and CEO. Avaya projects to have approximately $2.925 billion of funded debt and a $300 million senior secured asset-based lending facility available upon emergence from chapter 11 protection, a substantial reduction from the approximately $6 billion of debt on its balance sheet when Avaya commenced its financial restructuring. This revised capital structure is expected to result in more than $200 million in annual cash interest savings compared to fiscal year 2016.

DBS Accelerator explores future technologies for Banking Sector

DBS Accelerator kicks off the second wave of applications under a new “always-on” programme format. DBS Bank (Hong Kong) and NestUnder the new “always-on” programme format, DBS Accelerator will host start-ups year round to continuously help strengthen the bank’s key transformational journey. Participating startups will have the chance to explore collaborative

14 ENTERPRISE IT WORLD DECEMBER 2017

opportunities with the bank. Applications from FinTech startups are now welcome via www.dbs-accelerator.com, where more details of the programme are available. The deadline to submit applications for review is 22 January 2018. DBS Bank (Hong Kong) CEO Sebastian Paredes, said, “The rapid pace of financial innovation is spurring many exciting breakthroughs that are transforming the way customers experience banking. Through the successful DBS Accelerator programme, we are actively shaping the future of banking as an active participant and partner in the FinTech ecosystem.” Nest CEO Lawrence Morgan said, “We believe in startups and corporates working together to drive the future of banking.”

With more than 90 percent of industrial companies wanting a simplified edge infrastructure that can be remotely managed, Stratus Technologies, a global leader in continuous availability solutions for mission-critical applications, unveiled its edge computing product strategy and direction at IoT Tech Expo, in Santa Clara, Calif. This strategy includes the latest version of Stratus’ flagship product, ftServer, along with a preview of a converged edge system, which offers enhanced remote management services in a rugged and easy-to-deploy form factor. Ideal for users in industrial automation (IA) or in distributed enterprises deploying Industrial Internet of Things (IIoT) applications, these products simplify the continuous availability and remote management of mission-critical edge applications, whether in the data center, on the plant floor or at the network edge, saving customers time and money. By delivering a series of highly available edge compute solutions, Stratus addresses the growing need for more intelligent systems at the edge, as demonstrated by a new worldwide market report by ARC Advisory Group. In that study, 91 percent of IA users surveyed stated having better systems and connectivity at the edge will enable improved real-time decision making. Yet, more than 90 percent also indicated that, as edge computing grows, organizations will need a simplified edge infrastructure that can be remotely managed. To address this, Stratus has released version nine of ftServer, its intelligent, self-monitoring and self-diagnosing edge server.

SECURITY INSIGHT

SUDIPTA BISWAS VICE PRESIDENT & CISO, PRIME INFOSERV

“The value of ISO 27001 to any business lies in the fact that, firstly, it is a management standard and secondly, that it looks at

information security from a holistic point of view.”

ISO/IEC 27001: BENEFITS & CHALLENGES Information is a valuable asset to both small and large businesses. It can make or break the business. When properly managed it allows to operate with confidence and ISO/IEC 27001 brings equal benefits to organizations of all sizes.

SO 27001 is an internationally recognized Standard that describes best practice for an Information Security Management System (ISMS). It encompasses people, process & technology and provides a riskbased approach to Information Security Management. The Popularity of ISO 27001, the International Best Practice Information Security Management Standard, has increased significantly over the past ten years. The result from the

96%

most recent ISO Survey show a 14 % increase of Certificates on the previous year. When properly managed it allows to operate with confidence and ISO/IEC 27001 brings equal benefits to organizations of all sizes. Information security management gives SMEs the confidence to meet expectations – from legal to new business opportunities – giving a solid and secure base to grow from. The value of ISO 27001 to any business lies in

the fact that, firstly, it is a management standard and secondly, that it looks at information security from a holistic point of view. ISO 27001 encompasses people, processes and Technology, in recognition that information security is not just about Antivirus software, Firewall or any other Security Tools, but depends on the effectiveness of organizational processes and the people who manage and follow them.

SOME OF THE KEY BENEFITS ON THE GROUND: l Identify risks and put controls in place to manage or eliminate them l Flexibility to adapt controls to all or selected areas of business l Improved information security awareness amongst all relevant parties l Gain stakeholder and customer confidence that their data is protected l Demonstrate compliance and gain status as preferred supplier l Build trust and credibility in the market to help win more business l Substantial increase in availability of IT system l Efficient Capacity planning & IT Infrastructure Augmentation l Ensures information is protected & available to stake holders l Visible improvement in Business Continuity l Cost savings by minimization of incidents

Requirement of ISO 27001 in Today’ s business Believe That Iso 27001 Plays Or Will Play A Vital Role To Take Care Of Their Company’s Information Security Lapses. DECEMBER 2017 ENTERPRISE IT WORLD

CIO TALK

PLAN AND EVALUATE YOUR CLOUD JOURNEY CAREFULLY

As digital technologies emerged, companies progressively digitized processes and functions as they transitioned from analog to digital. Cloud provides an ultra-flexible way to run services and try out new things without jumping through the usual hoops of IT provisioning. 16 ENTERPRISE IT WORLD DECEMBER 2017

CIO TALK

SCALABILITY

RAJEEV PRADHAN VICE PRESIDENT - IT, IT, ARSHIYA INTERNATIONAL

“Today’s scenarios Cloud computing has become such a hype, most of the CIOs want to ride on the big wave. It is very important

to know your strategy and business objectives you want to achieve.”

o compete and thrive in the face the market challenges, organizations need to embrace Digital Reinvention. Over the past two decades, businesses have worked through a digital Maturation. As digital technologies emerged, companies progressively digitized processes and functions as they transitioned from analog to digital. Digital Reinvention goes much further. Combining multiple technologies, including cloud, cognitive, mobile and the Internet of Things (IoT), Digital Reinvention rethinks customer and partner relationships from a need-, use- or aspiration-first perspective. The enterprise Visionaries and leaders of the industries have tendency to achieve their objectives better than their peers by doing things differently. They breathe the opportunity and grab it to implement as result they are usually the pathfinders for new markets; and they accelerate away from competition by creating efficiencies. Cloud provides an ultra-flexible way to run services and try out new things without jumping through the usual hoops of IT provisioning.

CIOS NEED TO CAREFULLY PLAN, EVALUATE THEIR CLOUD JOURNEY How can your organization define its successful path to the cloud? Here are some of considerations that needs to be done, when investigating before moving to the cloud.

IDENTIFICATION OF BUSINESS AND SPECIFIC OBJECTIVES TO ACHIEVE Today’s scenarios Cloud computing has become so much hype, with many marketing campaigns most of CIO wants to ride on the big wave. It

is very important to know your strategy and business objectives to achieve. What’s more, when moving to a public cloud, some organizations simply accept an out-of-thebox or cookie-cutter version of a cloud provider’s SLA, This is a common mistake that stems from the misconception that the cloud automatically provides scalability, resiliency, reliability and recoverability. Cloud computing has multiple flavors it is imperative to know which one suits your objective.

CLOUD COMPUTING OFFERINGS THAT NEEDS CRITICAL EVALUATION BEFORE WAY FORWARD. Alignment with an open cloud reference architecture can help your CIO deliver on the promises of the cloud while using a stair-step approach to cloud adoption – from on-premise to hybrid to full cloud computing. Some companies find their own path by constantly reevaluating their needs and shifting their focus when necessary – making the move from running a data center to delivering real value to stakeholders, for example.

SERVICE-LEVEL AGREEMENTS It is very crucial to ensure cloud providers meet expectations and objectives that you are expecting. A strong cloud SLA may not just be an answer. Organizations should not only negotiate SLAs, but understand their impact from both a technology and legal perspective. But most comforting cloud exhaustive servicelevel agreement and both the parties trying to put one of the major clause for the cloud provider is the promise to keep your applications up and running 24hrsX 7 days, avoiding headache of data center management and skills management.

Most common mistake with cloud installation is determining the exact performance issues. It is always very difficult to assess reason for system performance degradation. Especially if a business develops an application in-house and then deploys it to the public cloud, IT must be able to distinguish potential infrastructure issues from application issues. This helps the organization determine whether the cloud provider -- or its own application design – or its bandwidth is responsible for degraded performance or other issues. And Although we all know the “Cloud infrastructure provides the ability to scale an application horizontally, but only if the application is architected to leverage that ability.

ACCELERATE PROCESSES AND OPTIMIZE COST. Recognizing exceptional business growth, organization needs embark on a path to major transformation that powers greater agility and competitiveness. It is very important to choose the solution that best meets organization needs, and implement and support it moving forward. It is always easier to leverage on to cloud, that enables to support the chosen solution, ongoing maintenance, training, and system issues as they are the responsibility of cloud provider. This really helps relinquishing managing the infrastructure and skills resourcing to help focus on the core business.

HARNESSING TACTICAL AND STRATEGIC OPPORTUNITIES It is always difficult to train or deploy right resources for a short duration. Cloud makes it possible hire right resources from any location of world. For such opportunities cloud allows your strategic business to secure infrastructure as well as recruit and onboard those hard-tofind resources by applying a managed services contract to run your cloud model. In summary it is absolutely necessary that the consumer of cloud services needs to know exactly how the service is going to be used and best possible advantage is exercised from the service. Similarly the provider needs to ensure how this is provided to consumer. The selection of Cloud computing decision has to be taken with careful consideration and stringent review/ understanding of service level agreement. There is need to consider control mechanism, monitoring of services used, aggregation of data and application of different sources, cloud deployment and lifecycle. There needs to be absolute understanding and disclosures between the provider and consumer. DECEMBER 2017 ENTERPRISE IT WORLD

CIO TALK

BITCOIN: CURRENCY OR ASSET?

Mainly used as a speculative investment despite or due to its high volatility and larger returns, Bitcoin returns are essentially uncorrelated with all major asset classes which offer large diversification benefits. This low correlation, if stable and constant over time would also imply low risk from a macro perspective. 18 ENTERPRISE IT WORLDâ&#x20AC;&#x201A; â&#x20AC;&#x201A; DECEMBER 2017

CIO TALK

SOURABH TIWARI

CIO, OVERSEAS INFRASTRUCTURE ALLIANCE

“Whether it is currency or an asset, the potential to influence the economy as a whole depends on the success of Bitcoin or similar alternatives compared to existing currencies and financial assets.”

INTRODUCTION Bitcoin is defined as digital money within a decentralized peer-to-peer payment network. It is a hybrid between fiat currency and commodity currency without intrinsic value and independent of any Government or monetary authority. Bitcoin is a peer-to-peer electronic cash system which allows online payments to be sent directly from one party to another without going through a financial institution. This definition suggests that Bitcoin is mainly used as an alternative currency. However, Bitcoin can also be used as an asset and thus would serve a different purpose. Whilst currency is characterized as a medium of exchange, a unit of account and a store of value; an asset does not generally possess the first two features and can be clearly distinguished from a currency. If Bitcoin is mainly used as a currency to pay for goods and services it will compete with fiat currency such as the US dollar and thus influence its value and ultimately monetary policy. If, on the other hand it will mainly be used as an investment, it will compete with other assets such as government bonds, stocks and commodities among others and potentially influencing the financial system and financial stability. Whether it is currency or an asset, the potential to influence the economy as a whole depends on the success of Bitcoin or similar alternatives compared to existing currencies and financial assets. Bitcoins are mainly used as a speculative investment despite or due to its high volatility and larger returns. Interestingly, Bitcoin returns

are essentially uncorrelated with all major asset classes which offer large diversification benefits. This low correlation, if stable and constant over time would also imply low risk from a macro perspective. For example, if Bitcoins showed bubble - like characteristics, significant fall in the value of Bitcoins could be an isolated event if the correlation remained at zero and thus no other assets would be affected. If, on the other hand, Bitcoin investments were debt-financed, a significant fall in the value could lead to margin calls and then also affect other assets.

BACKGROUND Bitcoin can be defined as synthetic commodity money sharing features with both commodity monies such as gold and fiat monies such as the US dollar. Whilst commodity money is naturally scarce and has a use other than being a medium of exchange, fiat money is not naturally scarce but issued by a central bank and its main purpose is that of being a medium of exchange. In addition, both types of money can be used as a store of value. Bitcoin is a hybrid of commodity money and fiat money. Bitcoin is scarce by design, i.e. its scarcity is determined by an automatic, deterministic rule fulfilled by competitive mining similar but not equal to commodity money (e.g. gold) but its value is better characterized by fiat money as Bitcoins have no “intrinsic” value. Another important similarity of Bitcoin with gold is its non-centrality. When evaluating the potential future use and acceptance of Bitcoin, it is impor-

tant to analyze the growth path of Bitcoin supply. The supply of Bitcoins is perfectly predictable and will continue to increase in decreasing steps until 2040 and remain at the 2040 level ad infinitum. This has strong implications for the value of Bitcoins and the potential deflationary effects it may entail. Since the demand for Bitcoins, in contrast to its supply, is unpredictable both in the near future and beyond 2040, it is difficult to forecast the future value and usage of Bitcoins. However, the deflationary effects that are built into the Bitcoin system make it more likely that Bitcoins will be used as an investment than as a medium of exchange. If Bitcoins are not viewed as an alternative currency and not used as a medium of exchange, it will not compete with fiat currency and thus not affect the effectiveness of monetary policy. If on the other hand, Bitcoins are seen as a stable money benchmark and thus a medium of exchange, it may influence the value of fiat currency and ultimately monetary policy. Given the potential influence of Bitcoins on fiat money and thus on monetary policy, central banks and regulatory authorities carefully monitor the future developments of Bitcoin and other “virtual currencies”.

CONCLUSION Bitcoin’s intended purpose is as a medium of exchange but it may also be used as an asset and investment. Bitcoin return properties are very different from traditional asset classes and thus offer great diversification benefits. Analyzing we find about a third of Bitcoins are held by investors, particularly users that only receive Bitcoin and never send to others. A minority of users, both in number and Bitcoin balances, appear to use Bitcoin as a medium of exchange. This suggests that at present Bitcoins are held for investment purposes rather than being used for transactions. Whether the evidence towards investment rather than currency and thus a medium of exchange is due to the volatility of Bitcoin is a matter for future research. Since the size of Bitcoin investments and transactions can be characterized as small relative to other assets we do not see an immediate risk or even threat for financial or monetary stability. However, we believe it is important to emphasize that this conclusion is based on its size. If the acceptance of Bitcoin or similar ‘virtual currencies’ increased significantly on a global level, it could affect the behavior of consumers and producers and as a consequence change the relevance of monetary policy. Given Bitcoin’s global decentralized nature and independence from any central bank or supranational authority, regulatory oversight may be difficult and challenging. DECEMBER 2017 ENTERPRISE IT WORLD

INTERVIEW // CRIF HIGHMARK

CONSOLIDATION IS THE RIGHT WAY TO GO CRIF Highmark has had a phenomenal growth curve from humble beginnings in 2008 to becoming India’s top Credit Information Bureau in less than a decade of existence. CTO Pinkesh Ambavat opens up on how technology has been integral and indispensible to CRIF’s growth, challenges faced, role of technology partner CtrlS Data Centers in helping maintain credit information for over a billion people.

PINKESH AMBAVAT CTO, CRIF HIGHMARK

“Managing such a huge infrastructure can be verydifficult as banks need it running at peak efficiency to manage their loans and continue their business.”

20 ENTERPRISE IT WORLD DECEMBER 2017

CRIF HIGHMARK // INTERVIEW

How has been your journey bringing CRIF Highmark to where it is today? So, the way we had started our journey was by applying for license with RBI for starting a Credit Bureau in India. Initially there was only one Credit Bureau called CIBIL which is now TransUnion before we came into the market. When we got our license back in 2008, CRIF was a startup – a ten people company backed by the RBI. Till the time we hadn’t received the license, we started developing applications and solutions which were India oriented. At that time, most of the incumbent technologies around were brought from the US or Europe and there was nothing customized for Indian languages. For a Credit Bureau, identifying a person from a database is the main task while forming the report. That was specifically a challenge in India with the number of languages and scripts which make for different names, pronunciations and spellings in different regions. With postal addresses too, there isn’t a single or fixed pattern to write addresses in India and the banking databases were of very less help. Keeping these challenges as priority, we focused on simplifying this issue with readability of Indian names and addresses and wrote a marking algorithm as per the varied Indian nomenclature available. Once we got the licenses, we started with a Microfinance Bureau filling a huge gap as we were the first to found a Microfinance Bureau in India. The data quality for Microfinance in India was very poor compared to that of Consumer Bureaus where the players were already established. So with our initial offerings, we got a good traction with customers and most of them are still working with the Microfinance Bureau. There are only two players in the segment right now: CRIF and Equifax. Later on, we started with the commercial bureau and the consumer bureau as well becoming the only bureau which is in all the three segments: Microfinance, Commercial and Consumer. How big has technology been a part of the growth story? A Bureau is known to be operations and technology driven. The success of the products you bring in the market depends on how they can make life easy for a risk manager or an underwriter. For example, we can show clearly the credit an individual takes from Microfinance Institution and credit from Bank in a single report so that the underwriter gets a single view. We are the only Bureau which is providing these products in the market right now that focus on simplifying tasks for the Risk Manager or the underwriter. Technology is the main

driver behind how you design your products that makes things simple for the risk manager or underwriter. Now the infrastructure has grown big time. Initially we started with two servers and the volume was very less when we started in 2010. We were getting inquiries in numbers of about 40 to 50 thousand per day which has now increased to 0.5 Million per day. The growth has been phenomenal and this has been synonymous with infrastructure growth, better SLAs and uptime all thanks to technology.

“We were looking for a single partner instead of many partners and found that CtrlS being Tier-4 Datacenters were able to meet all our requirements be it SLA or uptime.”

What challenges did you face with the amount of Data and the services you offer? To give you a background, currently we have more than a billion data points and we have a single database of more than 50 TB now. Managing such a huge infrastructure can be very difficult as banks need it running at peak efficiency to manage their loans and continue their business. For us and also for our customers, uptime is very important. At the same time, with banks and microfinance institutions submitting data to us, security is as important. We cannot compromise on data security, uptime and response time as well because when you take a microloan from major players like Bajaj Capital, the loan is incomplete till we verify it, and we have to respond as quickly as possible to let them know if they can provide those loans or not. So for us response time is critical. And now there are online loan players as well. So the market runs very fast and we have to keep up with it. As more digital properties come up, improving our response time, uptime and data security will get even more critical. What has been the role of your CtrlS Data Centers as a technology partner in supporting your business growth? With the growing scale of operations we were always looking for a partner who could provide us with a single source for everything from data security and high availability to uptime.

In 2014, we migrated our entire data into CtrlS Datacenters. We were looking for a single partner instead of many partners and found that CtrlS being Tier-4 Datacenters were able to meet all our requirements be it SLA or uptime. Also, they provided a one stop shop for managed services so I did not have to stress about increasing my internal IT Team. Thus, we identified a good partner and the involvement has evolved gradually and now they are also responsible for managing our security as well. With this partnership, security and uptime are covered where they are giving us 99.995% uptime and the SLA response time is also met. What are your future technology plans at CRIF for 2018? CRIF has always embraced the latest technologies and with the kind of data as I mentioned, in future, we will majorly focus on improving customer experience and further improving response time from less than 3 seconds to less than 1 second. We also have a new product which is an Anit-Fraud solution wherein we are going to invest more next year. Also, we are working on Big Data technologies, and we are going to bring it into customer experiences by mid next year. Using Big Data, we are going to create a lot of analytical products and also explore how Big Data can improve any particular area of our business, products and services. What are your expectations from your technology partner in your future endeavors? Two things – Big Data technologies are relatively new and everybody is working around it but not many are successful. We’re going to need help from CtrlS as our partner on how a profitable planning can be done around Big Data which serves the purposes and interested of CRIF as well as our customers. Then comes in the backup strategy which will need to be redefined; and how the Disaster Recovery Plan should be in place for the plans around Big Data technologies in future. We already have an efficient DR strategy with CtrlS but with Big Data we will need to reform it with their help. What is your advice to fellow CIOs and the Industry? My only advice is going to be consolidation. Today most enterprises have multiple infrastructures and multiple vendors. Because of this, they end up creating a lot of internal IT and have to spend a lot in supporting the multiple investments in infrastructure. Consolidation is the right way to go, with either Cloud or Private Cloud, and with managed services outsourced to a single vendor. DECEMBER 2017 ENTERPRISE IT WORLD

COVER STORY

ENTERPRISE

IT ICONS OF THE INDUSTRY

2017

BY CHITRESH SEHGAL CSEHGAL@ACCENTINFOMEDIA.COM

Enterprise wide transformations across sectors have become the norm with newer use cased and business oriented solutions. CIOs have become business leaders in a world where IT is the main differentiator. With 2017 coming to twilight, Enterprise IT World takes a closer look at six such top CIOs from different verticals that are not just IT Leaders but Business leaders for their organizations today. These industry veterans don’t just have unparalleled technology knowledge but a vast CXO experience successfully implementing large projects and leading IT teams across global geographies. They have been driving enterprise wide digital transformation and creating a culture of innovation through collaboration and leveraging the newest technologies. 22 ENTERPRISE IT WORLD DECEMBER 2017

COVER STORY

VIPUL ANAND GROUP CIO, JINDAL STEEL AND POWER LIMITED

IT is about alignment with stakeholders, hands on technologies and business processes and promoting

innovation and creative mindset.

SECTOR: Manufacturing

IT TEAM STRENGTH: Over 300 Personnel across Domestic and Global Locations

CORE AREAS OF EXPERTISE IT Strategy formulation and execution of projects l Managing large IT teams across locations l Churning out Business benefits through judicious and cost effective utilization of IT solutions across the geography l Expert in SAP Applications leading SAP-HANA and SAP GST and GRC large implementations l

PROFILE Vipul Anand is the Group Chief Information Officer for Jindal Steel and Power Limited,

leading Indian steel and energy Company with turnover of approx. US$ 3.3 billion. As part of the Core Management Team, the veteran IT leader has been integral in aligning IT strategies with the Business objectives with a focus to implement IT systems in a time bound manner, within cost frameworks and with best utilization of the resources. He is also the Business Head for the IT arm of the group: Jindal Infosolutions Limited which specializes in turn-key implementation of technology solutions for Steel, Mining, Infrastructure, Education and Financial business operations for domestic and global clients. In a career spanning over 25 years in Business and Technology, Vipul has worked with multi million revenue organizations and diversified Industrial Groups The Aditya Birla Group, Honda Siel, NK Minda Group, Hughes Escort Communication Limited and Dr BK Modi Group companies. He is an active speaker and author at

domestic and international forums and is a mentor to technology innovation solutions group across CIOs of the World and is on the advisory panel of reputed global OEMs including Google.

KEY CREDENTIALS Huge experience and expertise in various IT domains includes SAP and Oracle Business Applications and technologies l Manufacturing, Business, Finance and Controls Automation l Creating Business Value of IT l Setting up SAP Projects handled by the in-house nurtured team at almost zero cost l

TECHNOLOGY PLANS FOR 2018 Conceptualizing and executing a Digital transformation roadmap for the Jindal Group. l Speedy execution of initiatives in the areas of Social, Mobile, Analytics and Cloud. l

DECEMBER 2017â&#x20AC;&#x201A; â&#x20AC;&#x201A; ENTERPRISE IT WORLD 23

COVER STORY

RUPINDER GOEL GLOBAL CIO & SR.VICE PRESIDENT, INFORMATION TECHNOLOGY TATA COMMUNICATIONS

Result oriented IT plans and strategies are about empowering customer and employees.

SECTOR: IT/ Telecom

IT TEAM STRENGTH: 1000 Plus

CORE AREAS OF EXPERTISE Digital and IT in Telecommunication Outcome oriented strategic technology outsourcing models l Driving the vision of IT & Networks through technology and innovation l l

PROFILE A global technology leader, Rupinder is presently Global CIO for Tata Communications Limited across all lines of business encompassing Voice, Network, Growth Ventures and all other allied lines of Business. With over 25 years of experience in IT and telecommunications for B2B and B2C he has vast global working experience in Canada, USA, England, South Africa, Singapore, Africa and India working with organizations 24 ENTERPRISE IT WORLD DECEMBER 2017

like Lebara, Bharti Airtel and UTC. After a long tenure out of the country, he moved to India for deploying business transformation models using technology for emerging markets of Asia and Africa. Rupinder is leading Digital Transformation at Tata Communications by driving adoption of Cloud, Mobility, Big Data, Social and Automation using IoT & M2M. His work covers evolving the company’s Information Technology and assets into a more flexible and creative Digital platform to enable IT as a competitive and revenue differentiator going forward. Rupinder is known for Building outcome oriented technology outsourcing models to deliver next generation IT for enabling growth and differentiated customer experience and Steering executive partner governance with global partners to drive business outcome linked deliveries.

KEY CREDENTIALS l

Undertook DC Consolidation to consol-

idate the discrete DCs of Tata Communications in a single target DC in Pune upgraded to Tier III with 99.982% of facilities uptime. l Enabled Automated Infrastructure deployment, highly virtualized workloads, Tiered storage and self-service management l Worked on Project Galaxy to transform Business Intelligence within Tata Communications to compete on a global level.

TECHNOLOGY PLANS FOR 2018 Define Digital Architecture to remove complexities from an IT application environment comprising of multiple CommercialOff-The-Shelf applications (COTS), on premise custom built systems and cloud based SaaS applications. l Increase employee productivity related to business intelligence by a minimum of 20% l Achieve a competitive advantage for overall cumulative growth (top-line + cost reduction) l

COVER STORY

PUNEET KAUR KOHLI GROUP EXECUTIVE VICE PRESIDENT AND CTO, BAJAJ CAPITAL

Energy, positivity with a can do attitude in life and a very good personal-work life balance.

SECTOR: BFSI

IT TEAM STRENGTH: 200 Plus team members

CORE AREAS OF EXPERTISE trategic and tactical planning IS Procedure and Budgeting l Systems Architecture l Network and System Security l Disaster Recovery Planning, IS Risk Assessment & Management l Regulatory Adherence and Governance l Executive leadership and supervision l l

PROFILE A result oriented IT Leader, Puneet Kaur Kohli is currently the Group Executive Vice President and CTO for Bajaj Capital, spearheading digital transformation in the Indian BFSI sector. Her works involves providing technology vision and leadership for developing and implementing information technology initiatives that support

the long term objectives. She collaborates with leaders at the highest level of the organization and manages a global team of professionals who are accountable for the delivery of all information technology services. Puneet brings on board her 22 years of global experience having developed and implemented strategic plans and end user services by addressing company needs and promotion of growth. She has lived and travelled to different parts of the world across geographies in Dubai, US, UK, Canada & across APAC especially on projects, working with leading companies like Motorola, Reliance, Duncans, Carrier Aircon, UK Land Investments, Bharti Airtel Limited, Soma Networks and Motoricity (AT&T). Her proficiency lies in creating strategic IT annual and long term roadmaps with focus towards generating new revenue streams through innovation and intelligence. She is currently heading multiple projects focused at bringing Bajaj Capital’s complete wealth management portfolio online working as transformation agents of the company along with

her IT heads and team.

KEY CREDENTIALS: Set industry benchmarks in 2017 on BFSI platform for Bajaj Capital. l Rolled out CRM, HRMS, ERP, the dialer from the call center perspective, complete new UI/UX designing, technology platforms and upgradation. l Company digital transformation with Cloud at the bank end, BCPDR, and single sign on architecture. l Leveraging IT is playing as a digital agent, enabling Bajaj Capital’s business to go online. l

TECHNOLOGY PLANS FOR 2018: Major enterprise level transformation bringing offerings from offline space to the online space l Hit the markets with new offerings across apps portfolio like customer360, CRM360, Partners360. l Strategizing and implementing Online as a new revenue channel for the Group. l

DECEMBER 2017 ENTERPRISE IT WORLD 25

COVER STORY

DHIREN SAVLA GROUP CIO, VFS GLOBAL

There is no other way but to keep learning and there is no alternative but hard

work.

SECTOR: ITeS & Citizen Services

IT TEAM STRENGTH: 135 Globally

CORE AREAS OF EXPERTISE Formulating Business & IT strategy trategic implementation of Global IT Projects l Companywide Digital Transformation l Multi-country global operations l l

PROFILE Dhiren Savla currently holds the tag of the Group CIO of VFS Global which is the world’s largest outsourcing and technology services specialist company for diplomatic missions and governments worldwide serving the interests of the diplomatic missions of 55 sovereign 26 ENTERPRISE IT WORLD DECEMBER 2017

governments. In his role, as a member of the Global Executive Board of VFS Global Group and Global Leadership Board of Kuoni Group, Dhiren is responsible for enabling business strategy & formalizing IT strategy for various G2C, E2C businesses – Visa processing, Identity Management , Citizen Services. In the past, he has handled responsibility of CIO of Kuoni Group in emerging markets. His highlights included incubation and execution of Identity Management SBU as P&L Responsible & Business Head. He has been responsible for conceptualizing and building niche business solutions catering to biometrics, border management and citizen identity space. Dhiren Savla is a truly Global CIO with over 25 yrs of multi geo experience in BFSI, KPO/ BPO, Travel & Infrastructure having brought transformation through IT for some big names like Crisil Limited, IL&FS Investment, PL India,

Sharekhan, Merrill Lynch and The Great Eastern Shipping company.

KEY CREDENTIALS Managing customers, cross-border teams, regulators and global partners in 24*7 operations spread across the globe l Introducing outcome based, business linked Global Strategic Outsourcing contract l Implementation of SAP/ Successfactor in over 120 countries. l Implementation of multi mode biometrics in various countries. l Transformation project covering over 10000 users Technology Plans for 2018 l Currently working on a Digital platform for future for the Group l Development of an Analytics based product offering l

COVER STORY

PUNEESH LAMBA VICE PRESIDENT AND GROUP CIO, CK BIRLA GROUP

Always wear the hat of a Business Leader while designing and implementing technology related solutions.

SECTOR: Automotive

IT TEAM STRENGTH: 90+

CORE AREAS OF EXPERTISE l Applications implementation and reimplementation l Supply Change Management l IT Strategy & Roadmap development

PROFILE Puneesh Lamba is a is visionary IT leader currently the Vice President and Group CIO at CK Birla Group, a US$ 1.6 Billion diversified conglomerate with interests in automotive,

healthcare, education and building. Puneet is at the helm of IT Strategy & Roadmap development, digitization initiatives, technology differentiators and IT solutions implementation for the group companies Avtec, Birlasoft, GMMCO, HIL, HMFCL, Hospitals, Orient Cement, Orient Electric, NEI and Neosym with an Annual Revenue of more than INR 10,000 Crore. Puneesh has lead mission critical Business/IT projects for multiple diversified business groups. He has a great insight of ERP and a vision for future IT. He has mentored and coached numerous professionals who have themselves achieved great heights becoming CIOs of large corporations.

TECHNOLOGY CREDENTIALS Numerous successful ERP implementation and reimplementation cases l Ran projects around IoT, Chatbots, Analytics and Augmented Reality for the Group in 2017 l Reinforced IT Security, and initiated digitization initiatives across group companies l

TECHNOLOGY PLANS FOR 2018 Explore opportunities around Artificial Intelligence, Cognitive Computing and Analytics. l Leverage third platform and technologies for Enterprise digital transformation. l

DECEMBER 2017 ENTERPRISE IT WORLD 27

COVER STORY

ARUN GOYAL PRESIDENT AND CIO, HCG HOSPITALS

Simplify processes and promote quick decision making through a collaborative approach for the IT team.

SECTOR: Healthcare

IT TEAM STRENGTH: 50 Plus

CORE AREAS OF EXPERTISE Amalgamation of technology with people and processes leading to a high level of operational excellence. l Oncology based application management, Web based applications and Migration from old to new applications l DC/DR operations l

PROFILE A seasoned business IT leader, Arun Goyal is the President and Chief Information Officer at HealthCare Global Enterprises Limited which specializes in cancer care and reproductive 28 ENTERPRISE IT WORLDâ&#x20AC;&#x201A; â&#x20AC;&#x201A; DECEMBER 2017

medicine. Arun has been spearheading digital transformations of the Group hospitals as well as driving innovation in healthcare with new Apps and management solutions, leveraging latest technologies in the space. A seasoned professional with flair of designing innovative strategies for accelerated growth he has over 28 years of experience in Government and Corporate spanning across industries including Healthcare, ITES, Law enforcement and Media. Extensive exposure to a gamut of areas including HR, Admin, IT, Business Development, Purchase and Warehousing, Logistics, Commercial Excellence and Project Management has built a proven competence for him in driving re-engineering as well as transformational strategies leading to top line growth as well as bottom line improvement. Arun has worked with organizations like Doordarshan, Central Bureau of Investigation, Onicra Credit Rating Agency,

Quest and Paras Healthcare in the past with a vast experience in interfacing with top management, driving direct teams, collaborating with cross-functional resources and handling external stakeholders including vendors & statutory bodies.

KEY CREDENTIALS Enterprise wise implementation of HIS, SAP, LIMS, RIS-PACS and other applications l Strengthening IT Infrastructure and structuring approach of IT project implementation l

TECHNOLOGY PLANS FOR 2018 Implementation of EMR/OIS and CRM across group healthcare properties l Launching a highly digitized and efficient version of Tele-ICU l Completion of past projects and future project planning l

COVER STORY

ANIL NAMA CIO, CTRLS DATA CENTERS LIMITED

Aligning IT with Business is the key to achieving organizational goals

SECTOR: IT Services

IT TEAM STRENGTH: 1000 Plus

CORE AREAS OF EXPERTISE Developing result driven, revenue oriented IT Strategies l Product Innovation Delivery l Service Design and Infrastructure Augmentation l Creating Business Architecture and Solution Landscape l

PROFILE Anil Nama has a vast 30 years of IT experience creating infrastructures and bringing innovation and technology to

organizations in the defense and private sector. Early in his career, he was associated with armed forces and was later a part of computer network defense. In his post defense avatar, Anil has had experience heading IT for companies like Airtel Datacenter, AKS IT Services. Anil is a prominent Information Security Consultant in India At CtrlS, Anil is responsible for product Innovation and business strategy and has been closely involved in evolving innovative solutions for specific requirements across verticals. He focuses on Service Design, Service Augmentation, Products Strategy for delivering web 2.0, Information Assurance and user experience. His tech expertise encompasses Data Centers, Enterprise Architecture, Risk

and Compliance, Cloud, Information Security, Service Design and Delivery. Anil is also a seasoned business leader and a part of initiatives like Brand Development, Business Strategy and Tactical Plans.

KEY CREDENTIALS Successfully Developed Banking Community Cloud and Government Community Cloud l Created new revenue streams and pan global presence. l

TECHNOLOGY PLANS FOR 2018 Roll out new Cloud Strategies Transform the delivery team with new age mantra of automation and self healing

l l

DECEMBER 2017â&#x20AC;&#x201A; â&#x20AC;&#x201A; ENTERPRISE IT WORLD 29

INTERVIEW // TATA TELESERVICES

EMPOWERING SMES WITH A FULL FLEDGED TELECOM INFRASTRUCTURE A leader in Enterprise Business space, Tata Docomo Business Services (TDBS) has more than 50,000 SME customers across India. With TDBS’ SME business growing at 15%, the company is well-equipped to serve connectivity needs through the length and breadth of the country.

VISHAL BHAT REGIONAL OPERATIONS HEAD FOR NORTH & EAST (SME), TATA TELESERVICES

“SMEs are now going digital to bridge the gap with large corporations and operate with them on a level-playing field. We

understand the immense value of knowledge and capacity building.” 30 ENTERPRISE IT WORLD DECEMBER 2017

TATA TELESERVICES // INTERVIEW

What are your key offerings for SMEs? At TDBS, we offer a wide range of voice solutions varying from traditional TDM technologies to IP, wireline to wireless, and inbound to outbound. We also have mobile enterprise solutions and cloud enterprise solutions that all-round connectivity. We also provide technology-based offerings across the following service categories – l Enterprise Collaboration: Conferencing l Enterprise Connectivity: Data Solutions, Managed Solutions, Voice Solutions l IoT Solutions: Asset Tracking, Fleet Tracking, Workforce Tracking, School Bus Tracking l Marketing Solutions: Call Register Services, Hosted IVR, SMS Solutions, Toll Free Services l Mobility Solutions: Collection Application, Mobile Device Management, Research Application, Sales Application, Service Application We also offer a wide range of services to cater to the business community. Our Workforce Management Solution integrated with Mobile Device Management (MDM) is one such offering which helps in effective personnel management, securing confidential data, compliance, and lending uniformity and flexibility to the consumer. What is TDBS’ strength in Digital Technology, please highlight IOT / M2M/Cloud solutions? TDBS provides a full-fledged telecom infrastructure which enables digitization and connectivity bundled with applications. By bundling connectivity solutions with the end application, TDBS endeavors to provide a one-stop-shop solution to customers in their attempt to go digital. We offer the most comprehensive suite of solutions in the enterprise space and caters to every digital requirements of customer and their ecosystem. We work with partners to build custom solutions, but we take end-to-end ownership for the customers. We also offer a stack of ready to deploy, cloud-based standard solutions to enable the customer to begin their digital journey in a quick and efficient manner. We were the first to offer cloud based IOT services and SaaS solutions among others to enterprise customers across the country. We were the first telecom service provider to set up an IOT practice in the country, providing complex solutions to enterprise customers across the country. At present, TDBS is offering IOT solutions in the areas of Fleet Management, Asset Tracking and Automated Meter Reading for Utilities.

What are the challenges being faced by SME’s in adopting digital? Lack of awareness about digital still persists with enterprises. Some of the issues faced by enterprises faced by enterprises are listed below l Lack of technology know-how, funds, cost, return on investments, cluttered product portfolios, marketing and branding, etc. l Poor digital infrastructure l Successful execution/Implementation of digital strategy l Ambiguity on business model to leverage digital - as enterprises have varied requirements in terms of scalability, flexibility, costs, etc. Creating awareness and educating enterprises about digital benefits is important for the industry to evolve and catch-up with the fast growing economy and ever changing technology landscape. Industry bodies/forums, government agencies have an important role and a major stake in making enterprises to realize full potential of going digital. How is TDBS helping SMEs go digital? Small and Medium Enterprises play a vital role for the growth of Indian economy by contributing 45% of the industrial output, 40% of exports. SMEs are now going digital to bridge the gap with large corporations and operate with them on a level-playing field. We understand the immense value of knowledge and capacity building. It is our constant endeavor to enhance the knowledge base of our customers through symposiums, various forums, and webinars. Through our various initiatives we impart education on the importance of going digital and the significance of a capable technology partner in the effort. TDBS conducts an annual thought leadership platform— the Do Big Symposium - where industry stalwarts from across business verticals convene to deliberate upon the way forward for digital technologies. We spend an enormous effort and time in conducting similar events which enhance enterprises’ comprehension of digitization and its potential benefits. We engage with our customers on a continual basis to understand the issues and challenges faced by them. It is our continuous effort to create innovative and affordable product and services based on the needs of our customers. Some of the traditional homegrown businesses for example, in Kerala, some of the biggest jewellery business houses, most of which began as small businesses have effectively deployed TDBS ICT solutions that have helped them expand their presence, and tap into the vast customer-base across the country. Our customer BYJU’s, used a cost-effective, scalable solution

to connect students across the country with the company’s Business Development Associates on their mobile numbers and captures call recordings for regulatory purposes. Another customer, Janalakshmi used the unique two 8-digit Toll Free numbers which enabled the company to have load based routing of 50% each to terminate the calls of a specific state to a designated call center agent. IVR & Call recording featured call servers were installed to meet the regulatory guidelines. Could you share examples of few customer partnerships, and how did they benefit from the solutions provided by TDBS? Here are some names of customers that have benefitted from partnership with TDBS for their ICT requirements: l BYJU’s – a Bangalore based education start-up l Kalyan Jewellers – a Kochi based major jewellery retailer l Delhi Public School Karnal- A well-known school in North India l 31 Parallel BPO- Offers cutting edge BPO services to its customers around the world With the ICT solutions offered by TDBS, these companies have enhanced operational efficiency, improved customer engagement, achieved seamless & secure visibility and connectivity across the value-chain, cost reduction, and better ROI. How does TDBS differentiate itself vis-a-vis competition? TDBS is strongly focused on product innovation and has been offering many “firsts” to the industry and businesses alike. For instance, we were the first to offer cloud services to SME businesses across the country. Our product portfolio is built to offer best fit solutions to SME customers. We understand the immense value of knowledge and capacity building. It is our constant endeavor to enhance the knowledge base of our customers through symposiums, various forums, and webinars which is what makes us unique vis-à-vis our competitors. Through our various initiatives we impart education on the importance of going digital and the significance of a capable technology partner in the effort. TDBS conducts an annual thought leadership platform— the Do Big Symposium-where industry stalwarts from across business verticals convene to deliberate upon the way forward for digital technologies. We spend an enormous effort and time in conducting similar events which enhance enterprises’ comprehension of digitization and its potential benefits. DECEMBER 2017 ENTERPRISE IT WORLD

INTERVIEW // SOPHOS

MORE WE GO DIGITAL, MORE EXPOSED WE ARE TO CYBERCRIME Although India today is the sixth country in the world in terms of economic power, in the cyber index they are far and further behind. Government and enterprises are going digital fast but cybersecurity isn’t developing fast enough, which means they’re more exposed.

JOERGEN JAKOBSEN

Regional Vice President, Asia Pacific & Japan, Sophos

“It's often a priority in fast developing countries to develop and leapfrog to latest technology because of the business benefits. Unfortunately cybersecurity often is not as high on the priority list.”

32 ENTERPRISE IT WORLD DECEMBER 2017

SOPHOS // INTERVIEW

Why has cybercrime been on such a steep rise across the globe in recent times? Cybercrime is on the rise and it’s getting more organized and more sophisticated for a number of reasons. This has an impact globally but also as an India. Cyber crime is increasing because it’s getting easier for the bad guys to be bad guys. It’s getting organized and if you go to the dark web and you go on to some of the websites, it is getting well organized. Today, it’s actually not so difficult to be into cyber crime. As an example, it was coincidently in India, we had recently held a CIO event and we had one of our technology people over and he demonstrated on the stage in front of those people how easily a criminal can go in to the dark web and get some money from websites that sell stolen credit cards; from the stolen credit cards buy some bitcoins. From the bitcoins, cybercrime services can be bought. There would be people online who’d run a ransomware campaigns against the targeted companies. As he was doing that and he also took down a few encrypted laptops on the stage. The obvious intent is for these people to pay bitcoins with which they can buy stolen iPhones and iPads online and then sell them in the real world and make money. Unfortunately it’s relatively easy to be into cyber crime today. Which means that today, two biggest threats in the cybersecurity landscape: Ransomware because it’s an easy way for the bad guys to monetize their trade and the other one is more the traditional hacking where people are stealing information which could be industrial espionage or state owned organizations spying and stuff like that. So this is happening to everybody across the world and it is becoming more visible with a couple of big wakeup calls early in the year, Wannacry which was very broadly disseminated as well as Petya or NotPetya. Such attacks hit everywhere. With the number of hacks and breaches growing almost every week, why do you think security is coming out as such a big challenge for Indian INCs? In India, we are going into digital transformation everywhere with digital societies and digital Governments. The more we go digital, the more exposed we are to cyber crime. Although India today is the sixth country in the world in terms of economic power, if you look at the cyber index they are far and further behind. India is developing really fast economically in the government and in enterprises but they’re not developing as fast in cybersecurity, which means they’re more exposed. For example, in India,

a number of companies still that run on older software. That was the issue with Wannacry with old versions of Windows. It’s often a priority in fast developing countries to develop and leapfrog to latest technology because of the business benefits. Unfortunately cybersecurity often is not as high on the priority list. So unfortunately, some companies will learn it a little bit the hard way. A big wakeup call came a few weeks ago with US Company Equifax and the C.E.O. had to step down. It’s a big impact on a company. The stock prices dropped. It is unfortunate but it also is significant to peers in the industry which is probably a good thing because sometimes people kind of need a wakeup call. In India there is a lack in terms of the cybersecurity compared to the economic development which exposes Indian companies a bit more. Do you see any change in their outlook after these recent breaches? We saw a lot of demand from our customer base in India and outside coming to Sophos after Wannacry to rethink their cybersecurity strategy. That meant that a lot of customers were looking for solutions. For a cyber security company like Sophos that’s obviously good but it is also bright that a lot of companies understood the threat in a much better way. In recent interactions, we have also seen many of these customers are elevating cybersecurity to be at a high level in the organization with a board of director’s subcommittee around governance and risk in cybersecurity. Given companies are now become more digital enterprise and if they get attacked it’s a very significant risk to the business continuity for them. On the good side of the table, protection technology is getting more advanced and sophisticated as cyber crime is evolving and getting more sophisticated and organized. So it is a bit of an arms race between the bad guys and the good guys on how fast they can develop the technologies to win. It has been an ongoing race but a part of being accelerated over the last few years. Where are the cybersecurity companies like Sophos in this race compared to the bad guys? A number of new technologies are becoming available. In the old days, things were signature based understanding a bad file from a good file but today and you can spot a bad file much more accurately with behavioral aspects. Machine learning, deep learning and artificial intelligence techniques are being built into products. You

need to have a high detection rate and a low false positives rate. The other thing, we as Sophos have focused on because of the structure of our company is network security. Specifically in India, with very strong firewall and endpoint security, we have very strong positioning and though we have very good and different set of competitors on both sides, it’s unique that we have more or less fifty-fifty of our business on each side. The products we have in network security and endpoint security are market leading in their respective Magic Quadrants It allows us to have a portfolio and integrate them in what we call synchronized security so that the different security products can interact with each other. We’re the only one in the industry that can do that which is a huge value proposition to a number of customers especially in the mid market where a lot of customers work without cybersecurity experts and staff but have generalist I.T. people that manage the infrastructure. Having an integrated, sophisticated, automated cybersecurity solution is really valuable to them. So we have a lot of investment in to establish what we call it the heartbeat between the different products so they actually can communicate it in an automated fashion without really intervention of the people. What is your advice to CIOs and CISOs? There are two types of companies: companies that have already been breached and companies that have been breached but don’t know it yet and typically the average time to discover being breached is hundred forty two days. What we recommend to customers, how they should think. Most of the customers have been breached and they don’t want to talk about it because they don’t want to go public around it with the reputational risk. But even if you have not been breached, you should probably assume you already have been breached and think how you would want to protect yourself against it. It is more common than not that companies are is getting breach and that’s why people are nervous about it. CISOs and CIOs are nervous because they are often accountable to the governance and risk committee and the board. Their job is to keep the company safe but boards assume they always how to do that right and we have seen a lot of times that they don’t always know how to do it. It’s a very fast evolving industry as well. What you knew last year is not what you need to know this year and what you know this year might not be what you need to know next year. They need to stay on top of such things making ensuring cybersecurity a continuous process DECEMBER 2017 ENTERPRISE IT WORLD 33

EVENT COVERAGE

ENTERPRISE IT CMO LEADERSHIP AWARDS Enterprise IT World recognized some of Indian IT’s top marketing leaders for their noteworthy contributions towards the growth of their Brands through innovative strategies and ideas.

n the eve of 24th November 2017, Enterprise IT World recognized some of the country’s top marketing leaders in the IT Domain with the Enterprise IT CMO Leadership Awards. The award recognized their outstanding contribution to the Industry, having played a key role in blending traditional and contemporary strategies to build robust brands and rich customer experience. These business leaders have fostered growth and enhanced product/ service experiences through integrated marketing strategies. The winners were chosen by a jury consisting of Industry Veterans, IIM Alumni, stakeholders and members of IT Industry Trade Associations and media persons based on industry observations from 2017. CMOs and Business Leaders from Global,

34 ENTERPRISE IT WORLD DECEMBER 2017

and Indian Multinationals attended the ‘Red Carpet Awards’ Gathering. The awards also recognized young leaders that have been driving forces behind some well known IT brands under the Emerging CMOs category. The awards ceremony was hosted at The Eros Hotel, New Delhi, as a special segment conjoined with the SME Channels Annual Tech Summit 2017, the sister publication catering to the Indian IT Channel Ecosystem under the Accent Infomedia Banner. The Summit also saw keynotes presentations and award presentations from influential and revered CIOs like Puneet Kaur Kohli of Bajaj Capital, Dr. JS Sodhi of Amity Group, Dr. Sunil Gupta of Ministry of Steel-ERU, Bharat B. Anand of Ministry of Home Affairs and Prasenjit Mukherjee of BSES Power, New Delhi. The ceremony closed curtains with a group photograph of the award winners.

A VIEW OF THE ATTENDEES AT THE EVENT.

VISHAL ALAGH, COUNTRY MARKETING MANAGER, IXIA WINS EMERGING CMO AWARD 2017. THE AWARD HAS BEEN RECEIVED ON HIS BEHALF FROM SANJIB MOHAPATRA, PUBLISHER & DIRECTOR, ACCENT INFO MEDIA PVT. LTD.

KUNAL AMAN, HEAD OF MARKETING, SAS INDIA RECEIVING ENTERPRISE IT CMO AWARD FROM SANJIB MOHAPATRA, PUBLISHER, ACCENT INFO MEDIA PUBLICATIONS.

EEN

VING A,

EVENT COVERAGE

SRIHARI PALANGALA, DIRECTOR & HEAD OF MARKETING, DELL EMC RECEIVES ENTERPRISE IT CMO AWARDS 2017 FROM BHARAT B ANAND, CIO & CTO, MINISTRY OF HOME AFFAIRS, GOVT. OF INDIA

B.S. RAO, VP-MARKETING, CTRLS DATACENTERS FOR BEING WINNER OF PRESTIGIOUS ENTERPRISE IT CMO AWARD 2017. THE AWARD HAS BEEN RECEIVED ON HIS BEHALF FROM BHARAT B ANAND, CTO & CIO, MINISTRY OF HOME AFFAIRS

KRISHNAN CHATTERJEE, DIRECTORMARKETING, SAP INDIA WINS ENTERPRISE IT CMO AWARD. THE AWARD HAS BEEN RECEIVED ON HIS BEHALF FROM BHARAT B. ANAND, CIO, MINISTRY OF HOME AFFAIRS, GOVT. OF INDIA

PRASENJIT ROY, SVP - MARKETING, NETMAGIC RECEIVES ENTERPRISE IT CMO AWARD 2017 FROM BHARAT B ANAND, CIO & CTO, MINISTRY OF HOME AFFAIRS, GOVT. OF INDIA.

PARAG AMALNERKAR, DIRECTOR - MARKETING, NETAPP INDIA WINS ENTERPRISE IT CMO AWARD 2017. THE AWARD HAS BEEN RECEIVED ON HIS BEHALF FROM BHARAT B. ANAND, CIO, MINISTRY OF HOME AFFAIRS, GOVT. OF INDIA.

KAUSTUBH CHANDRA, HEAD MARKETING & COMMUNICATIONS, DIMENSION DATA INDIA RECEIVES ENTERPRISE IT CMO AWARD 2017 FROM BHARAT B. ANAND, CIO, MINISTRY OF HOME AFFAIRS, GOVT. OF INDIA

ANOOP JARIAL, VP- PRODUCT MARKETING, D-LINK INDIA WINS ENTERPRISE IT CMO AWARD 2017. THE AWARD HAS BEEN RECEIVED ON HIS BEHALF FROM BHARAT B. ANAND, CIO, MINISTRY OF HOME AFFAIRS.

YOGESH B. DUTTA, COO, CP PLUS RECIVING ENTERPRISE IT CMO AWARD 2017 FROM SANJIB MOHAPATRA, PUBLISHER, ACCENT INFO MEDIA.

ADARSH KAUL, MARKETING LEAD, AVAYA INDIA RECEIVING ENTERPRISE IT CMO AWARD FROM BHARAT B ANAND , CIO, MINISTRY OF HOME AFFAIRS, GOVT. OF INDIA.

DEEPTI SHARMA, MARKETING HEAD, SUSE RECEIVES EMERGING CMO AWARD 2017 FROM SANJIB MOHAPATRA, PUBLISHER, ACCENT INFO MEDIA.

JESSICA D’CRUZ, HEAD MARKETING - INDIA & SAARC WINS EMERGING CMO AWARD 2017. THE AWARD HAS BEEN RECEIVED ON HER BEHALF FROM SANJIB MOHAPATRA, PUBLISHER, ACCENT INFO MEDIA.

SHREESHA NAGAR, SENIOR MANAGER MARKETING, EATON INDIA FOR BEING WINNER OF EMERGING CMO AWARD FROM @SANJIB MOHAPATRA, PUBLISHER & DIRECTOR, ACCENT INFO MEDIA PVT. LTD.

DEBMALYA DEY ROY ( DEB ), VP-SALES AND MARKETING, PI DATACENTRES RECEIVING ENTERPRISE IT CMO AWARD 2017 FROM BHARAT B. ANAND, CIO, MINISTRY OF HOME AFFAIRS, GOVT. OF INDIA

KAUSTUBH PATKI , COUNTRY MARKETING MANAGER, MICRO FOCUS INDIA WINS ENTERPRISE IT CMO AWARD 2017. THE AWARD HAS BEEN RECEIVED ON HIS BEHALF FROM SANJIB MOHAPATRA, PUBLISHER, ACCENT INFO MEDIA.

VISHAL PAREKH, MARKETING DIRECTOR, KINGSTON TECHNOLOGY WINS ENTERPRISE IT CMO AWARD 2017. THE AWARD HAS BEEN RECEIVED ON HIS BEHALF FROM BHARAT B. ANAND, CIO, MINISTRY OF HOME AFFAIRS, GOVT. OF INDIA

UDAYANATHAN VETTIKKAT, HEAD MARKETING, CISCO INDIA RECEIVING ENTERPRISE IT CMO AWARD 2017 FROM SANJIB MOHAPATRA, PUBLISHER, ACCENT INFO MEDIA.

JAYDEEP DESHPANDE (JD), HEAD-MARKETING INDIA & SAARC, QLIK RECEIVES ENTERPRISE IT CMO AWARD 2017 FROM SANJIB MOHAPATRA, PUBLISHER, ACCENT INFO MEDIA.

GAURI AMBARDEKAR - RAJE, SENIOR MARKETING MANAGER, KODAK ALARIS INDIA’ RECEIVES EMERGING CMO AWARD 2017 FROM SANJIB MOHAPATRA, PUBLISHER, ACCENT INFO MEDIA.

GEETU BHATNAGAR, CMO, ORACLE INDIA RECEIVING ENTERPRISE IT CMO AWARDS 2017 FROM BHARAT B ANAND, CTO & CIO, MINISTRY OF HOME AFFAIRS, GOVT. OF INDIA

ARVIND SAXENA, GROUP MARKETING HEAD, SIFY TECHNOLOGIES FOR WINNING ENTERPRISE IT CMO AWARDS 2017 FROM BHARAT B. ANAND, CIO, MINISTRY OF HOME AFFAIRS, GOVT. OF INDIA

DECEMBER 2017 ENTERPRISE IT WORLD 35

TECH TRENDS

HOW RPA ENABLES NEW WAYS OF COLLABORATION By definition, RPA needs technologists and non-technical employees to work hand in hand to identify processes ripe for automation and to rethink them so the automated processes don’t simply speed up outdated ways of doing things, but actually improve business processes.

36 ENTERPRISE IT WORLD DECEMBER 2017

TECH TRENDS

ABHIJIT KAKHANDIKI VP PRODUCTS, AUTOMATION ANYWHERE.

“As RPA deployments increase and businesses accrue experience with their bots, processes that are automated will get increasingly complex with hybrid workforces that require human and digital workers to collaborate.”

y now, people have begun to hear of the many benefits of robotic process automation (RPA); dramatically reduced costs, fewer errors and faster business velocity. But did you know that RPA also helps employees collaborate? It might not seem obvious at first, but yes, RPA encourages employees to work more closely with one another—as well as with customers and even the software robots (bots)that make up your new digital workforce. Here are five ways that collaboration is improving: 1. Collaboration between IT and the business For decades, experts have been advocating that IT and the business should be working more closely together. But at many organizations, this has yet to result in true collaboration between technical experts and business users. When taken to an extreme, this disconnect can turn into true technological dysfunction where rogue shadow IT activities proliferate because business users don’t feel listened to by IT. This is simply not possible when deploying RPA. By definition, RPA needs technologists and non-technical employees to work hand in hand to identify processes ripe for automation and to rethink them so the automated processes don’t simply speed up outdated ways of doing things, but actually improve business processes. 2. Collaboration between employees and customers Whether B2B or B2C, interactions between sales people and customers are complex. Discussions

about product characteristics—size, color, features—that best suit the customer’s needs must be supported by more routine tasks like determining if the product is in stock, processing the order, and arranging for delivery. Unfortunately, these more mundane aspects of selling often get in the way of closing the actual sale. By automating those aspects, and letting bots take care of them, you can collaborate with customers to make sure you deliver products or services that meet their precise requirements. 3. Collaboration between employees who never previously collaborated The act of automating an end-to-end process itself forces employees to collaborate—including employees who never before had reason to interact with each other. That’s because to create bots that automate a process, you have to think through the process carefully. What’s the current way of doing something? How many humans are involved? From which departments? Is the current way of doing things the best way of doing things, or have you just “always done it this way”? To automate well, you have to get crossfunctional teams together—people from accounts payable, invoicing, finance, and customer service, for example—and think through all the conditions, constraints, and possible improvements. You may have a dozen different process variations that you weren’t even aware of. But talking it through makes you realize how everything is interconnected.And by collaborating within cross-functional teams you optimize processes rather than just hardening processes that are a result of legacy systems or just out dated thinking.

4. Collaboration between troubleshooters and problem-solvers Collaboration also helps with troubleshooting and problem-solving when automation processes go awry. Say a transaction that has been automated fails. A best-in-class bot solution will provide insight into what went wrong. By informing the right people, and keeping them in the loop, you open up opportunities for them to collaborate on solutions in a timely manner—including whether there is some systemic problem with the automated process that humans need to put their heads together to solve. Several Automation Anywhere enterprise customers are developing bots using a dual-team approach to ensure the bots work properly. One team develops the core automation functionality whereas another validates the logic of the automation. If anything is misaligned, the two teams come together and work collaboratively to remedy the problem. This ensures that the logic is thoroughly tested and double-checked through close collaboration. 5. Collaboration between employees and bots As RPA deployments increase and businesses accrue experience with their bots, the processes that are automated are going to be increasingly complex, and will require hybrid workforces that require human and digital workers to collaborate. That’s because as processes become more complicated and multifaceted, human judgment will often be needed at some point—or multiple points—in the process. Bots will perform their share of a task, pass it onto a human, who will then pass it back to a bot to take another action—thinking, making a choice, deciding on a course of behavior—that only a human can do. We’ll see more and more of these bot-human collaborations the more deeply RPA becomes embedded in businesses.

IN SUMMARY RPA is here. But automation, despite conventional notions about it, doesn’t mean that human workers will cease to interact with each other. In fact, the opposite is true. RPA will actually encourage collaboration—between different business departments, between cross-functional teams, with customers, and even with the bots themselves. And in one sense RPA always encourages collaboration – by freeing humans from the tedious, repetitive tasks that a bot can do better, faster, and cheaper, humans will do what they do best: interact with each other collaboratively to create real value for the business. DECEMBER 2017 ENTERPRISE IT WORLD 37

ENTERPRISE TALK

KUSHAL NAHATA CO-FOUNDER AND CEO, FAREYE

“Companies are increasingly leveraging the power of artificial intelligence and machine learning to improve

their logistics decision making.”

AI CREATING AN ECOSYSTEM FOR DIGITAL LOGISTICS Given that, last mile delivery forms such an important part of the buying experience, brands have no choice but to remodel their logistics functions. Artificial Intelligence is enabling predictive logistics and redefining the user experience in many ways.

he digital wave has swept every industry and logistics is no different. The rise of eCommerce, intense competition in industries like retail, eCommerce, FMCG, hospitality, and healthcare etc. around the world has given consumers plenty of convenient buying options at competitive price. Customers want to receive their parcels at the earliest, once they have clicked the order button. Given that, last mile delivery forms such an important part of the buying experience, brands have no choice but to remodel their logistics functions. Therefore, they are increasingly leveraging the power of artificial intelligence and machine learning to improve their logistics decision making. AI is enabling predictive logistics and redefining the user experience in many ways. Efficient Job Allocation- The fundamental 38 ENTERPRISE IT WORLD DECEMBER 2017

problem in last mile logistics is known asTravelling Salesman Problem (TSP). It is about identifying the shortest route a salesman should take to visit a number of locations and return to starting point. If there are ‘n’ number of locations to be visited by a delivery person, there could be 1x2x3…xn possible ways to do it. The problem can get even more astounding if there are hundreds of delivery personnel present at different locations. The manager would find it very hard to deep dive into this pool of data and allocate jobs to the team based on skills set, traffic conditions, and impromptu demand. However, a mobile-based logistics management solution can perform this task efficiently using geo-intelligence for route planning and location of the delivery person. Additionally, it can also be customized to make analytical decisionsbased on factors like skill sets, dynamic demand, and return/reschedule requests from the customers. Geo-intelligence

also enables the system to automatically calculate the expected time of arrival (ETA) and share it with the customer in real time. Machine Learning based geocoding - Enterprises must use sophisticated algorithms to self-learn the ‘correct’ address from listed delivery addresses and their success and failures. Machine Learning based geocoding platform searches from its internal billion plus addresses, breaks the address into multiple parts to increase the hit from map providers and uses different map providers to increase the geocoding accuracy. Additionally, the algorithms also lets the application schedule deliveries basis ‘type’ of address – home or office. For instance, a delivery to an office will not be scheduled over the weekend or on public holiday. Error free planning, keeping multiple scenarios in consideration not only reduces the man-hours for logistics company, but improves the overall delivery happiness score. Customer Support-At any stage of buying cycle, customers may face troubles. Logistics companies are deploying self-learning virtual customer assistants to interact with customers to address simple and repetitive troubles or queries. The system can recognize speech as well as data (customer, contract, transactional, and operational information) to provide human-like experience to the customers who need help. AI enables the system to consider multiple scenarios within a couple of seconds (something completely impossible for human support staff) and provide the best possible resolution. The system also learns through new problem scenarios shared by customers and provides solutions faster if the same problem comes again in the future.

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