January Issue 2020

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FOR THE CIOs. BY THE CIOs. JANUARY 2020

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FOR THE CIOs. BY THE CIOs. DECEMBER 2019

CIO 5

MEGA CIO 500 CONCLAVE AWARDS 2019

CTRLS CONGRATULATES THE WINNERS OF CIO 500 AND VALUES THEIR CONTRIBUTION TO THE INDIAN ECONOMY AND INDUSTRY

EDITOR’S LETTER

completely unwind in the evening.

This is first time that 500 CIOs from pan Indian and some from overseas locations received awards for their excellent job.

From the content point of view, the key takeaway was Innovation. The CIOs have to innovate to thrive in the tech world.

The data growth in India is expected to touch 109, 659 PB in 2022. Compared to global data growth of 175 Zettabytes By 2025. It is so huge that infrastructure needs to go near data to process. Therefore, there is possibility of huge Edge Computing growth in the country.

There would be a good number of edge data centers to be created this year. AI and ML will be of massive use while processing those data volume.

TECH-CITEMENT IN 2020!

Hello Friends.

First, I would like to thank all the CIOs for making CIO500 a monumental event in India. This was the first time that in India where 500 CIOs got together, ate together, played together and spent time together for 3 days. In this process they also learned from each other. However, the three-day event saw a huge content creation in the form of keynotes, presentations, panel discussions, etc. If I am not wrong there were at least 7 keynotes on various topics and technologies, there were eleven panel discussion, ten roundtable discussions and multiple one-on-one meetings. There were keynotes on IT infrastructure, Cloud Computing, HCI, Virtualization, Security, Managed Services, IOT, AI ML, etc. Plus, there were contents on how to enhance synergy between the CIOs and CEOs or CFOs. There were at least 50 exhibitors showcasing their products and solutions.

Along with the content, the CIOs were also treated with the game of Golf and Cricket. They were also treated with musical extravaganza making them

COVER STORY

NEXT MONTH SPECIAL

DATACENTRES GROWTH IN INDIA The next issue is dedicated to the growth of Data Centres in India. We would like to take feedback from the CIOs and Vendors and create our judgment on the rapidly blooming DC Market Landscape in India.

S A N J AY M O H A PAT R A S A N J AY @ A C C E N T I N F O M E D I A . C O M

SUPPLEMENT

QUOTES FROM TOP CIOS The supplement story of the magazine would have relevant quotes from the top CIOs in India.

PLUS

Interviews and Case Studies

Catch interviews, guest articles and case studies of recent applications from the Industry stakeholders, IT/ITES Vendors and IT leaders and CIOs from the Enterprise IT World CIO Community.

Send in your inputs to sanjay@accentinfomedia.com JANUARY 2020 ENTERPRISE IT WORLD

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CONTENTS V O L U M E 0 4 | I S S U E 1 1 | JANUARY 2020 | W W W . E N T E R P R I S E I T W O R L D . C O M

FOR THE CIOs. BY THE CIOs.

Publisher: Sanjib Mohapatra Chief Editor: Sanjay Mohapatra Managing Editor: Anisha Nayar Dhawan Sub Editor: Pooja Jain, Nidhi Shail Designer: Ajay Arya Assistant Designer: Shadab Khan, Rahul Arya Web Designer: Vijay Bakshi, Sangeet Technical Writer: Manas Ranjan Lead Visualizer: DPR Choudhary MARKETING Marketing Manager: Vaishali Shukla SALES CONTACTS Delhi 6/102, Kaushalya Park, Hauz Khas New Delhi-110016 Phone: 91-11-41055458

COVERAGE STORY

E-mail: info@accentinfomedia.com

16 CREATING HISTORY WITH CIO 500 CONCLAVE

EDITORIAL OFFICE Delhi: 6/103, (GF) Kaushalya Park, New Delhi-110016,

The historic edition of Enterprise IT World’s annual CIO Conclave, Dell Technologies – Ingram Micro Presents CIO 500 Conclave & Awards 2019 was hosted from 13th-15th December, at Hotel Pullman Novotel, Aerocity, New Delhi. The 3-day event, witnessed multiple knowledge sessions from the CIOs and the Partners as they came forward to share their experience and insights with their peers.

KEYNORE ADDRESS: /18

Cloud Without Chaos

26

MORE INSIDE Editorial~ ~~~~~~~~~~~~~~~~~~~~~~~~~ 05 News~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 08

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All rights reserved. No part of this publication can be reproduced without the prior written permission from the publisher.

Subscription: Rs.200 (12 issues) All payments favouring: Accent Info Media Pvt. Ltd.

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I.C.E: PARAMETERS FOR SELECTING THE RIGHT TOOLS

FUELLING INNOVATION WITH CLOUD

GOOGLE STANDS OUT IN THE CLOUD MARKET

RAJALAKSHMI SRINIVASAN

AJU SEBASTIAN

AJAY YADAV

RAO PODURI

“Product Manager, Evangelist, Site24x7”

“IBM Cloud Platform Leader, IBM ISA”

“Country Head, Media Agility.”

“CIO & CDO, Greaves Cotton.”

,

OBSTACLES IN THE DIGITAL TRANSFORMATION OF TRANSPORTATION AND LOGISTICS SECTOR

JANUARY 2020 ENTERPRISE IT WORLD

7

ITWORLD

ROUND UP

Compuage Partners with GOQii B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

GOQii have tied up with Compuage Infocom Limited for their general trade across India during its annual event #ReimagineHealth in Mumbai on 4th Dec, 2019. GOQii is working on its vision of ‘The Internet of Health’ by making preventive healthcare accessible under the GOQii ecosystem.

Compuage’s strong network and channel partner reach Pan India will enable GOQii to leverage its reach in general trade fraternity and strengthen GOQii’s objectives.

“We are delighted to partner with GOQii for their range of healthcare & fitness devices. GOQii’s 8

ENTERPRISE IT WORLD JANUARY 2020

platform of providing preventive healthcare platform is unique and given the state of ‘Sickcare’ delivery infrastructure the brand has tremendous scope in India. Their model of retail distribution very well fits into our business model and aligns well with our network. Our nationwide presence, counting no less than 800 cities and 12,000+ channel partners we are certain that we will be able to expand and promote GOQii to the largest possible audience,” said Bhavesh H Mehta, Chairman & MD, Compuage Infocom Limited.

D ATA BRIEFING

By 2020, Augmented Analytics will be a dominant driver of new purchases of Analytics and BI. Source: Gartner

NEWS BRIEF // IT WORLD

Pine Labs Partners with Kotak Mahindra Bank to Enable EMIs on Kotak Debit Cards

Pine Labs and Kotak Mahindra Bank (Kotak) have tied-up to enable EMI payments via Kotak Debit Cards. This arrangement enables over 10 million eligible Kotak debit card customers to pay for their purchases in easy instalments via the Pine Labs POS terminals.

Pine Labs has a network of over 150,000 merchants across India. It will be a win-win proposition for both consumers and merchants as EMIs extend the power of affordability to consumers.

“EMI continues to be one of our key growth engines. Our EMI business registered a 179% Y-o-Y growth in October 2019. During the

CIO

recent festive season, EMI-led transactions grew by 300% during Diwali days alone as against other days. Over the last year, debit card EMIs is being increasingly preferred by consumers. We are really excited to forge this alliance with Kotak Mahindra Bank for their debit card customers and look forward to taking our affordability product to millions of new customers. This also helps merchant partners increase their turnover and revenue. Thus, the entire value chain of the Indian consumer market is a winner,” said Venkat Paruchuri, Chief Product Officer, Pine Labs.

Hitachi Vantara Unveils Entry-Level Storage in India

Hitachi Vantara has introduced its entry-level storage system, Hitachi Virtual Storage Platform G130, for the India market. VSP G130 is an extension of the hybrid-flash VSP G series systems that supports smaller data center modernization initiatives. VSP G130 provides agile data infrastructure with minimal costs for SMBs, remote or branch offices that need local backup capabilities, direct attached storage (DAS) environments, and simplified virtual server deployments.

“Hitachi Vantara is dedicated to delivering innovative technologies that help business leaders in India manage the deluge of data being produced in their IT environments. Data center modernization begins with a foundation for consistent delivery of data at high speed and low latency, with support of diverse workload requirements and multi-cloud integration. VSP G130 is designed and priced to fulfill all these needs in the entry-level storage market,” said Pratyush Khare, Vice President, Pre-Sales and CTO, APAC, Hitachi Vantara.

EVENTS

05-06 FEB 2020

New Delhi The summit will cover areas like value added services, m-commerce, payment and networking, crucial issues relevant to the use and application of various digital media.

INDIA DIGITAL SUMMIT

19-21 FEB 2020

New Delhi This provides an opportunity for professionals, digital innovators, international businesses, leaders from IT, internet, IoT, & Embedded Technology industries to interact and do business with each other.

CONVERGENCE INDIA

20 FEB 2020

Mumbai It is a platform to discover the opportunities that IoT has to provide for the industrial setting.

India IoT Symposium

MANUFACTURING IT LEADERS SUMMIT

20 FEB 2020

New Delhi The summit will explore the convergence of AI, ML, and Blockchain at one place AI & Blockchain Summit

PHARMA IT SUMMIT

JANUARY 2020 ENTERPRISE IT WORLD

9

ITWORLD // NEWS BRIEF

Web Werks launches a DC in Delhi NCR

S/HE SAID IT

DAN SCHIAPPA

CHIEF PRODUCT OFFICER, SOPHOS

“5G devices come with built-in radios that don’t require communication with the corporate network anymore. This makes it incredibly difficult to identify threats and compromised devices.”

Web Werks has launched its data center in the Delhi NCR region thus becoming a National player in India. With a capable deployment of up to seventy thousand square feet in floor space, this data center located in the NCR region has a potential of 10 MW and will be capable of 1800 racks with further expansion possibilities.

The new standalone, well equipped, Tier III Uptime Certified data center will support strong demand from local and global enterprises including Government businesses, as well as cloud, carrier, and content providers who are increasingly relying on data center colocation and interconnection services in the National Capital Region. All major Telecom Operators connect into the data center on resilient fiber rings providing a cross-connect for services including internet, MPLS, domestic & international terrestrial data circuits.

The data center is equipped with a burstable Internet capacity aggregated from multiple ISP’s and offers OTTs, conQUICK BYTE ON

tent hosts and e-commerce organizations a robust, fast and cost-effective infrastructure to service their end-users. This data center is built and designed by IBM and features state of the art Siemens and HID Security Systems making it highly secured along with a 24x7 NOC. It will also act as a disaster recovery zone for the existing Web Werks data centers based in Mumbai and Pune and vice versa.

The Delhi DC is a high-density, hyper-scale and AI-powered data center built by Web Werks own core design & project team using innovative technologies and best practices for efficiency, high availability and six-layered cybersecurity.

Being Web Werks’ third DC in India, it will substantially create more than two hundred plus jobs in the capital region. The facility will benefit from Web Werks being SAP Certified and also Carbon Neutral contributing to Global Go-Green concepts.

“I believe that the 3 biggest challenges ahead in 2020 would be the implementation of Electric vehicle usage, harvesting solar energy and meeting power demands in the country.”

D R . H A R D I K PAT H A K IEEE SENIOR MEMBER, IEEE INDUSTRIAL A P P L I C AT I O N S O C I E T Y

SECURITY

Cybercriminals using conversation hijacking to steal money and sensitive personal information: Barracuda Barracuda researchers have seen a sharp rise in domain-impersonation attacks used to facilitate conversation hijacking. An analysis of about 500,000 monthly email attacks shows a 400-percent increase in domainimpersonation attacks used for conversation hijacking, from 500 in July 2019 to more than 2,000 in November.

10 ENTERPRISE IT WORLD JANUARY 2020

NEWS BRIEF // IT WORLD

IceWarp Expands its Market Presence with Swan Solutions

Sophos Launches Managed Threat Response Service Sophos has launched Managed Threat Response (MTR), a fully managed threat hunting, detection and response service. The re-sellable service provides organizations with a dedicated 24/7 security team to neutralize the most sophisticated and complex threats.

These types of threats include active attackers leveraging fileless attacks and administrator tools such as PowerShell to escalate privileges, exfiltrate data and spread laterally, as explained in the SophosLabs Uncut article on Lemon_Duck PowerShell malware. Attacks like these are difficult to detect since they involve an active adversary using legitimate tools for nefarious purposes, and Managed Threat Response helps eliminate this threat.

“Cybercriminals are adapting their methods and increasingly

EXECUTIVE

launching hybrid attacks that combine automation with interactive human ingenuity to more effectively evade detection. Once they gain a foothold, they’ll employ ‘living off the land’ techniques and other deceptive methods requiring human interaction to discover and disrupt their attacks. For the most part, other MDR services simply notify customers of potential threats and then leave it up to them to manage things from there. Sophos MTR not only augments internal teams with additional threat intelligence, unparalleled product expertise, and around-the-clock coverage, but also gives customers the option of having a highly trained team of response experts take targeted actions on their behalf to neutralize even the most sophisticated threats,” said Joe Levy, Chief Technology Officer, Sophos.

IceWarp has tied-up with Swan Solutions, a professionally managed company that provides end-to-end Information Technology solutions for medium and large business enterprises.

Present across 50 countries, IceWarp has already acquired more than 900 customers in India in last 5 years. With its current partnership in action the company aims to gain a stronger understanding of their customers while providing seamless and elite experience. Swan solutions has a well-established market in India, IceWarp intends to leverage this existing relationship of Swan to achieve business from the Indian market.

Swan Solutions has entered into a Gold partnership with IceWarp and now has a target of 50,000 mailboxes to add up to the market. Channelling through Mumbai, IceWarp uses technology — including hardware, software, services and cloud solutions — to help customers resolve their most complicated IT needs.

Swan customer profile has been developed over the years to include successful, IT-savvy companies across all industry verticals.

With this strategic alliance in action, Swan would benefit from IceWarp’s policy and have access to rebates and dedicated account manager to work with their team closely and work with a focused approach to reach their target audience.

MOVEMENT Omega Healthcare has appointed Sumit Sachdeva as the Chief Growth Officer.

Veeam elevates Danny Allan as the CTO and Senior VP of Product Startegy.

Citrix has promoted Safi Obeidullah to Technology Strategist and Field CTO in APJ.

Sandip Patel has been roped in as the MD of IBM ISA.

DXC Technology names Vinod Bagal as the Global Delivery Head.

JANUARY 2020 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

BOOK

SHELF

Trailblazer: The Power of Business as the Greatest Platform for Change

GLOBAL UPDATE

Matrix Comsec Recognized as the Best Electronics Company at GESIA Annual Awards 2019

BY

MARC BENIOFF

PRICE

RS. 408.00 (PAPERBACK) WHERE:

AMAZON.COM

About The Book

Matrix Comsec has been awarded the Best Electronics Company Award in the recently concluded GESIA Annual Awards 2019, Ahmedabad. The Award has been instituted by the Gujarat Electronics and Software Industries Association (GESIA) to acknowledge the achievements of the ICT & Electronics industry in Gujarat.

“We are happy to win GESIA award for the Best Electronics Company. We thank GESIA for recognizing Matrix for our technologies, engineering and manufac-

turing. Matrix offers cutting-edge physical Security and Telecom solutions in more than 50 countries including many firstworld technologically advanced nations.

With 250+ R&D engineers, world-class processes and infrastructure, Matrix is committed to designing cutting-edge products. This award is a validation of Matrix’s innovation and design capabilities and will go a long way in motivating us towards building world-class solutions,” said Ganesh Jivani, Chief Executive, Matrix.

In Trailblazer, Benioff gives readers a rare behindthe-scenes look at the inner workings of Salesforce.

He reveals how Salesforce’s core values – trust, customer success, innovation and equality – along with commitment to giving back, have become the company’s great competitive advantage and the most powerful engine of its success..

Key Feature Trailblazer is a guidebook to help leaders, employees and customers to prepare for the next phase of global capitalism: the arrival of business for the power of good.

Tech Mahindra and Celonis Announce Global Strategic Alliance to Accelerate Enterprise Performance Tech Mahindra and Celonis have entered into a global strategic alliance to drive enterprise performance. They have deployed first of its kind AI solution for BPS (Business Process Services) to support digital transformation of customers globally.

The new partnership combines Tech Mahindra’s core focus to drive greater business impact for global customers that will accelerate Smart Operations, Automation and Digital Customer Experience leveraging Celonis’ core Process Mining technology. Celonis’ Intelligent Busi12 ENTERPRISE IT WORLD JANUARY 2020

ness Cloud not only discovers friction points in customer processes, but monitors for continuous improvement for ways to take actions.

The joint go-to-market approach will address key verticals like Communications, Media & Entertainment, Healthcare & Life Sciences, Retail & CPG (Consumer Packaged Goods), Banking & Financial Services, Insurance, Travel, Transportation & Hospitality, Hi Tech & Manufacturing, Energy & Utilities, Procurement, Finance Operations.

NEWS BRIEF // IT WORLD

AWS Announces New ML Services Reinventing Everyday Enterprise Tasks At the AWS re:Invent, AWS introduced five new AI services designed to put ML in the hands of more application developers and end users – with no ML experience required. AWS introduced new services that use AI to allow more developers to apply ML to create better end user experiences, including new ML-powered enterprise search, code reviews and profiling, fraud detection, medical transcription, and human review of AI predictions.

The new ML services are Amazon Kendra, Amazon CodeGuru, Amazon Fraud Detector, Amazon Transcribe Medical and Amazon Augmented Artificial Intelligence.

Amazon Kendra reinvents enterprise search by using natural language processing and other machine learning techniques to unite multiple data silos inside an enterprise and consistently provide high-quality results to common queries instead of a random list of links in response to keyword queries.

Amazon CodeGuru helps software developers automate code reviews and identify an application’s most expensive lines of code. Amazon Fraud Detector helps businesses identify online identity and payment fraud in real time, based on the same technology developed for Amazon.com.

Trend Micro secures Anthem Biosciences through its EDR and MDR solutions Trend Micro Incorporated offers advanced security solutions to Anthem Biosciences for its IT-OT environment. Trend Micro Deep Security provided integrated server security and virtual patching, while the Trend Micro Deep Discovery Inspector (DDI) provided 360-degree visibility by monitoring over 100 network protocols and detecting targeted attacks. Together, they elevated security for network, server, endpoints, and IIoT devices.

Anthem Biosciences, which had already been using Trend Micro’s endpoint solution are now using the Endpoint Detection and Response (EDR) and Managed Detection and Response (MDR) solutions. This helped them in threat hunting and provided them with real-time network forensic analysis for various security incidents. The solutions also offered real-time insights, along with remediation and preventive measures.

Spirent Integrates CyberFlood Data Breach Assessment with Fortinet Security Fabric Spirent Communications has integrated its CyberFlood Data Breach Assessment solution with the Fortinet Security Fabric. The integration provides Fortinet customers with automated security policy recommendations, enabling them to respond proactively to security vulnerabilities, misconfigurations, and other weaknesses discovered during the on-going assessments powered by Spirent CyberFlood.

“With constantly evolving security

threats and ever-changing networks and infrastructure, time-to-action is a critical capability for keeping networks secure and optimized. Integration with the Fortinet Security Fabric provides customers with a wealth of knowledge and visibility, connecting CyberFlood’s continuous assessments to an organization’s security infrastructure - a connection that produces important policy and heuristic change recommendations in real time.,” said Jurrie van den Breekel, Vice President of Business Development and Product Management, Spirent.

DIGEST TECH MAHINDRA INITIATES POLICIES TO CREATE AN INCLUSIVE WORKPLACE Tech Mahindra has taken up several initiatives to expand its Diversity & Inclusion (D&I) policy. The new policies are aimed at creating an inclusive workplace for all employees, and zeroes in on the needs of the LGBTQ+ community, new parents, cancer patients and survivors.

Tech Mahindra has increased the flexibility in its ‘Work from Home’ policy with the aim to making it feasible for new parents (all genders) to transition into early parenthood.

The new policy allows same-sex couples to avail 12 weeks of paid adoption leave.

Additionally, bereavement leave of three days will also be offered to same-sex partners. The new policies also take into considerations employees who intend to change their gender with a sexual reassignment surgery. Further, support groups for employees like new parents, cancer patients/survivors and fitness & lifestyle are also being created.

VMWARE’S NIRMAAN KICK STARTS CONVERSATION AROUND LEADERSHIP ROLES FOR WOMEN IN TECH VMware India hosted Nirmaan 2019, a unique forum that aims to build a strong ecosystem to create a more genderbalanced leadership talent pipeline. The event featured industry leaders such as Sindhu Gangadharan, SVP and Managing Director, SAP Labs India; Anitha Prasad, Head End-user support and experienceCIO function, Wipro; Shiv Bhasin – CTO/COO at National Stock Exchange of India Limited; Anshu Sharma Raja – Managing Director, Global Head – Retail Banking Technology at Standard Chartered Bank.

The forum brought together over 250 women professionals keen to strategize on building a more equitable industry where women are represented without bias across levels. Panelists shared their views on how technology has a crucial role to play in helping address gender inequalities in the workforce and inspire technology-driven positive change across hierarchies.

India’s ranking in gender diversity has improved with the representation of women in top leadership positions rising to 20 leadership in 2018 according to Grant Thornton’s Women in Business: Beyond Policy to Progress report. While the country has seen a definite upswing in diversity and inclusivity initiatives across organizations in India, it is only inching to close the gender gap in the industry, supporting women in their journey of growth at the workplace.

JANUARY 2020 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

MANAGEMENT

MANTRA

“Businesses need to go beyond the interests of their companies to the communities they serve.”

Pega Expands Cloud Choice Guarantee with Kubernetes Support

Ratan Tata, Former Chairman of the Tata Group

HPE Delivers the Cloud Experience Everywhere with Next-Gen as-a-Service Platform

HPE now delivers its entire edge-to-cloud portfolio as-a-Service, with the launch of HPE GreenLake Central, an advanced software platform that provides customers with a consistent cloud experience for all their applications and data, through an operational console that runs, manages and optimizes their entire hybrid IT estate.

Building on the tremendous momentum of HPE GreenLake, HPE’s IT as-a-Service offering, HPE GreenLake Central gives customers a simple, unified, digital experience across public and private clouds, the data center and edge workloads. This platform accelerates business

outcomes for customers by lowering costs and risks and providing greater choice and control.

HPE GreenLake Central allows customers to break through these challenges by delivering a single, integrated management control plane for their entire hybrid IT estate, and one operational console from which to direct and drive their digital transformation initiatives – all delivered as-a-Service. The platform gives customers the freedom to choose which tools they want to use to build applications, where and how to place their workloads and data, and only pay for what they consume.

Pegasystems now supports Kubernetes to provide its clients a new option for cloud containerization orchestration on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat. This continues the organization’s commitment to its Pega Cloud Choice Guarantee for clients self-managing their Pega applications on their preferred third-party cloud provider.

Pega Cloud Choice Guarantee has helped clients stay agile by avoiding cloud vendor lock-in. It gives clients the flexibility to run their Pega applications on Pega’s fully-managed Pega Cloud Services or on their Pega-certified cloud infrastructure provider of choice. At the same time, containerization has changed the way organizations manage their cloud applications. Kubernetes has quickly become the leader in cloud orchestration by enabling increased scalability, flexibility, and data security.

This means Pega clients can host their Pega applications on these top cloud providers while also leveraging Kubernetes to orchestrate their containerization strategies. This demonstrates Pega’s ongoing commitment to continually certify in-demand cloud choice options requested by clients.

Palo Alto’s Months Old Security Breach Exposed Palo Alto has publicly acknowledged having fallen prey to a security breach. The data leak which is reported to have occurred earlier this year, in February, had been hushed by the company for months, and has only now been made public through an anonymous source.

According to the reports, personal details of seven employees, current and former, had been published online by a third-party vendor. The sensitive information that had been exposed online is their names, dates of birth and social security numbers.

Apparently, the first response of the global cyber 14 ENTERPRISE IT WORLD JANUARY 2020

security firm was to take down the data from the internet and terminate its relationship with the third-party vendor. However, Palo Alto continues to be silent about who the vendor party was, how the data leak happened or where on the internet the data was put up.

“We also promptly reported the incident to the appropriate authorities and to the impacted individuals. We take the protection of our employees’ information very seriously and have taken steps to prevent similar incidents from occurring in the future,” statement by a company spokesperson.

CHITRANJAN KESARI // GUEST COLUMN

CIO500: KUMBH OF CIOs Chitranjan Kesari, CEO, Netlynx Technologies writes about his experience at the CIO 500 Conclave & Awards 2019.

CHITRANJAN KESARI CEO, Netlynx Technologies Pvt. Ltd.

In the hands of the digital CIO’s, the awakening of the ecstatic culture of the Sangam (Novotel) is on and we from Netlynx Technologies Pvt. Ltd. wish all the Winners a Happy New year and Wish this 2020 comes as Digital Year with more knowledge and wealth to come.

What a date 13 to 15 December 2019! We have successfully celebrated Kumbh of CIOs in Hotel Pullman Novotel, Aerocity, New Delhi.

Everywhere all are talking about Digital Transformation, lots of technical discussions and partner-driven lucky draws make the environment very happy.

The rocking band of Aki Kumar made the CIOs dance and party.

A true platform for CIOs, we can say that our Prayagraj Ardh Kumbh Mela, 2019 is the Ardh Kumbh Mela, but CIO’s Kumbh Mela is the full Kumbh fair this year.

Our Novotel Hotel, New Delhi is our Triveni Sangam, and our saints are our beloved CIOs. This is one of the best times in Indian history that all CIO’s are on one platform discussing their issues and pain points with fellow CIOs and partners.

For Partners also, this is one of the platforms that almost 40+ partners are available for all segments and they also learned from each other and collected lots of business opportunities from CIOs. My personal experience after CEO position in Netlynx has given me lots of opportunities to learn and network for future business. I have learned how our company, Netlynx is different from others, there are IT companies and then there are integrated IT enterprises that redefine the very essence of the word ‘Service’.

Netlynx is one such entity that has given a completely new meaning to customer needs. No wonder then we are tagged as a leading cloud & IT infrastructure services company. Incidentally, we provide services to some of the top Indian and global organizations across several industry verticals and industries.

A true Ashirwad from all CIOs is required to make this mission successful, to save cost and improve service.

CIOs’ Mela planned one year back by Sanjay and his team and well-executed on time like booking of Air travel, Hotel, Trophy,

and partners. Well organized and well planned.

Several panel discussions, hot topics like changing role of CIOs’, Data centre and growth of cloud, Future of emerging technology, CEO vs CIO, Deep Learning, Data Security, Digital transformation in Bank/Manufacturing/ Healthcare, etc.

A well-managed, organized and what else, Yoga, Cricket and Golf and many more activities.

I am very impressed with the Band of Aki Kumar from USA, very innovative. We CIOs and Partners danced, giving us the opportunity to stay awake up till 2 am night to celebrate our success.

Hats off to Enterprise IT World team, Sanjay, Sanjeev, Pooja, Nidhi etc, who tirelessly worked 24/7 to make this happen and support from our partners.

Not even a single incident happened to dampen the feelings, everybody was happy.

First time in the history of CIOs’ event that more than 100+ Lucky draws were taken out, some CIOs won 3-4 gifts, some won Apple watches and BOSE headphones, and many more goodies.

I can say that everybody looks like a Digital Baba, a centre of attraction at Novotel, New Delhi.

I have met with some of the innovative companies like Techchef, HOLM Security, Graftronics, IceWarp and many more.

In the hands of the digital CIO’s, the awakening of the ecstatic culture of the Sangam (Novotel) is on and we from Netlynx Technologies Pvt. Ltd. Wish all the Winners a Happy New year and Wish this 2020 comes as Digital Year with more knowledge and wealth to come.

JANUARY 2020 ENTERPRISE IT WORLD

15

CIO500 CONCLAVE // COVERAGE STORY

From L to R: Inaugration by Rajesh Ramnani, Regional Director – Converged Platforms, Dell Technologies; Gautam Goswami, Chief Marketing Officer (CMO), Teamviewer; Sanjib Mohapatra, Publisher, Accent InfoMedia; B.S. Rao, VP – Marketing, CtrlS Datacenters; Sachin Waingankar, Assistant Vice President & Head - Cloud, Webwerks; Sanjay Mohapatra, Chief Editor, Enterprise IT World and Sailajanandan Nayak (SN) - DGM Marketing (CMO) - Ingram Micro.

CREATING HISTORY WITH CIO 500 CONCLAVE The historic edition of Enterprise IT World’s annual CIO Conclave, Dell Technologies – Ingram Micro Presents CIO 500 Conclave & Awards 2019 was hosted from 13th-15th December, at Hotel Pullman Novotel, Aerocity, New Delhi. The 3-day event, witnessed multiple knowledge sessions from the CIOs and the Partners as they came forward to share their experience and insights with their peers.

BY POOJA JAIN POOJA@ACCENTINFOMEDIA.COM

B

acked by consistent support from the CIO-Vendor community, Enterprise IT World ventured forth to create history with its annual CIO conclave by notching it up to an unprecedented scale and bringing in 500 CIOs under a single roof. 500 CIOs! 500 Decision makers!

Chief Information Officers, Chief Technology Officers, Chief Digital Officers, Director ITs, VP/ 16 ENTERPRISE IT WORLD JANUARY 2020

SVP ITs, IT Heads – the conclave was a melange of experienced, innovative, rising IT minds from Pan India, a feat that marked a first in the Asian Technology landscape.

The historic edition of Enterprise IT World’s annual CIO Conclave, Dell Technologies – Ingram Micro Presents CIO 500 Conclave & Awards 2019 was hosted from 13th-15th December, at Hotel Pullman Novotel, Aerocity,

New Delhi. The 3-day event, witnessed multiple knowledge sessions from the CIOs and the Partners as they came forward to share their experience and insights with their peers. These sessions transformed the conclave into a platform for dialogue and discussion as the decision makers of the Indian IT community congregated to dwell on the latest technology trends that are driving the Digital Transformation of the

COVERAGE STORY // CIO500 CONCLAVE

industries across all verticals.

The historic event was inaugurated on 13th December 2019, Friday, at Hotel Pullman Novotel, Aerocity, New Delhi as Sanjay Mohapatra, Chief Editor, Enterprise IT World and Sanjib Mohapatra, Publisher, Accent Info Media came forward with the esteemed guests Rajesh Ramnani, Regional Director – Converged Platforms, Dell Technologies; Gautam Goswami, Chief Marketing Officer (CMO), Teamviewer; Sachin Waingankar, Assistant Vice President & Head - Cloud, Webwerks; B.S. Rao, VP – Marketing, CtrlS Datacenters and Sailajanandan Nayak (SN) - DGM Marketing (CMO) - Ingram Micro to light the ceremonial lamp.

In the welcoming address, Sanjay Mohapatra, Chief Editor, Enterprise IT World thanked the CIO community for coming together in such a large number and making this event the largest conclave of CIOs in Asia. “The last couple of years have been witnessing a change in the leadership roles. But the onus of technology behind the business outcomes continues to be on the CIOs. The debate between on-premise and Cloud has come to a saturation point. Contrary to the apprehension that a CIO’s role will be marginalized, the emergence of a hybrid environment is making the role of the CIO more crucial than ever. The CIO 500 Conclave & Awards 2019 has been organized at such a large scale to bring together a large number of IT decision makers under a single roof and initiate dialogue among them so that they can share their insights, experiences with each other and collectively lead to the growth of the industry.”

Representatives from Dell Technologies, IBM, VMWare, TeamViewer, Site24x7 and Microsoft delivered insightful sessions to initiate conversations on key technology trends in the industry.

The first keynote was delivered on Cloud without Chaos by Rajesh Ramnani, Regional Director – Converged Platforms, Dell Technologies.

Followed by an address on Fuelling Innovation with New Cloud Technologies by Aju Sebastian, IBM Cloud Platform Leader, IBM ISA. After him, Gautam Goswami, CMO, TeamViewer spoke about the Changing Face of Remote Support in the Cloud First World. Pankaj Shukla, Director Solution Engineering, Govt. & PSU, VMWare India took the stage next to address the audience.

Rajalakshmi Srinivasan, Product Manager, Evangelist, Site24x7 gave the last address for the day.

Friday evening witnessed the first of the 11 panel discussions that were mapped out for the conclave. Thepanel on Datacenter & Growth in Cloud was moderated by Sumeet Sharma, Associate Director, KPMG India. He was joined on the panel by Mudit Agarwal, CIO & VP IT, Uflex; Rajesh Ramnani, Regional Director – Converged Platforms, Dell Technologies; Gaurav Agarwal, Senior Director, VMWare; and Sachin Waingankar, Assistant VP & Head - Cloud, WebWerks.

As the knowledge sessions drew to a close on the first day, the much awaited CIO 500 Award ceremony was commenced in the evening.

Almost 250 IT professionals were honoured on the first day of the event for their contribution to the Indian IT industry. The recognition – CIO Hall of Fame, Star CIO, Rising CIO, CIO of the Year, was awarded to the brightest IT minds of the country. And so the first day, came to a productive end as the IT community came together to unwind and network over cocktail and dinner.

14th December, Saturday, the second day of the residential event witnessed a series of industry presentations from representatives from MediaAgility, Nutanix, Redington, Sophos, Site24x7, Holm Security and Progression.

The panel discussions were mapped out during the first half of the day. Industry veterans came together to dwell on the nature of Digital Transformation in BFSI, Healthcare and Manufacturing sector. Besides this, the other panels were titled - Changing Role of CIO: Challenges and Opportunities; Future of Technology (Emerging Technology Trends, Top Trends);CEO Vs CIO - Aligning the Expectations of Board; AI/ML/ RPA and Deep Learning; and Data Security, Dark Web/Dark Net. The day also witnessed break-out sessions with Ingram Micro, VMWare, Redington, Site24x7, Netmagic and Team Computers as the professionals came together to derive business value. The CIOs also took on the opportunity to engage in personal meetings with IceWarp, CtrlS, MediaAgility, MITS and Redington.

This was followed by the award ceremony, where the contribution of 250 CIOs was celebrated by giving away the awards under the categories CIO Hall of Fame, Star CIO, Rising CIO and CIO of the Year.

Post the award ceremony, the day was closed off with a bang as the International Blues band lead by Aki Kumar took the stage and made the community dance along to the tunes of retro bollywoodmusic. The third day started with the IT community socializing with their peers as they came together for yoga, golf and cricket. The conclave was signed off with a Data Centre visit with CtrlS. Enterprise IT World is indebted to the CIO community for making this endeavour a historic event. Here’s to looking forward to many more years of innovating and adding value to the IT landscape in India and beyond. See you at CIO 500 Conclave & Awards 2020!

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CIO500 CONCLAVE // KEYNOTE ADDRESS

Rajesh Ramnani, Regional Director – Converged Platforms, Dell Technologies

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KEYNOTE ADDRESS // CIO500 CONCLAVE

CLOUD WITHOUT CHAOS: AUTOMATING IT

INFRASTRUCTURE In his keynote address, as he speaks about Automating IT Infrastructure with Dell, Rajesh Ramnani maps out a how-toguide for the CIOs.

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BY SANJAY@ACCENTINFOMEDIA.COM

n an era when businesses are turning to hybrid cloud as a crucial stage in their Digital Transformation journey, Rajesh Ramnani, Regional Director – Converged Platforms, Dell Technologies, in his keynote address at the CIO 500 Conclave & Awards 2019, asserts the need to automate the IT infrastructure.

Speaking for the cause of automation, Rajesh Ramnani talks about how it can be the key to monitoring and governing the infrastructure and its consumption by different departments.

How Can You Make Your IT Infrastructure More Automated?

The journey begins with deciding where a business wants its applications to reside. While some applications are pre-disposed to be put into the public cloud like Amazon or Azure, certain other applications require re-factoring before they can be a part of the new hybrid cloud infrastructure.

“There won’t be just a private cloud infrastructure or a private cloud infrastructure to boost your business applications. What we have seen is that multiple public

clouds and a few private clouds and the idea is to juggle the workload between one or the other. With VMWare and Dell EMC, Dell offers the Dell Technologies Cloud. Dell EMC is for Infrastructure and VMWare is for virtualization and cloud delivery. So, we put them together to deliver a strategy called Dell Technologies Cloud,” explains Rajesh Ramnani.

Mapping out the process for the same, he says, “We start out with a consistent infrastructure layer. The infrastructure layer delivers applications either in the private cloud environment or public cloud. At the end of the day you have to be the user of this infrastructure, so that you are able to understand how much is being consumed by which department and at what point in time.”

“So, this layer does a request automation which informs you the best way to put your applications whether it is on the public cloud or the private cloud. At the same time it allows you to govern the whole system in terms of monitoring the user info. So, at any point, the leader or the CEO has the visibility of how much of the infrastructure layer is being consumed by each department.”

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BY SANJAY@ACCENTINFOMEDIA.COM

CIO500 CONCLAVE // GUEST SPEAKER

Rohit Adlakha, Chief Digital Officer, Chief Information Officer, Chief Automation and AI Officer and Chief Experience Officer at Wipro Holmes.

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GUEST SPEAKER // CIO500 CONCLAVE

CIO IN THE MIDST OF DIGITAL DISRUPTION In his address, Rohit Adlakha from Wipro Holmes speaks about the digital disruption in the industry and how CIOs need to reposition themselves within the changing scenario.

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he industries today are on a journey of absolute disruption and digital transformation triggered by new-age technologies like AI, ML, Edge Computing, Automation, etc. It is being referred to as the 4th industrial revolution.

The revolution has penetrated the industries in such a way that all companies are going through their individual digital and AI journeys. “People often ask me what I mean by Digital. In my view digital is all about speed, agility, breaking down the siloes, looking at design thinking, looking at user experience, etc,” said Rohit Adlakha.

Delivering his guest knowledge session on the first day of CIO 500 Conclave & Awards 2019, Rohit Adlakha from Wipro Holmes spoke about the Digital Disruption and the CIO’s position within it. Rohit Adlakha occupies the positions of Chief Digital Officer, Chief Information Officer, Chief Automation and AI Officer and Chief Experience Officer at Wipro Holmes.

“AI has taken over the entire world. The fact is that today AI has become the biggest digital disrupter in the industry. It is not just humans that a CIO needs to manage, but they also have to manage bots, scripts and software. And when AI sits in the Cloud, especially public cloud, imagine what happens to security, governance and compliance and how do you measure them? In this world of Amazon and Uber, everyone is talking about anytime, anywhere, any device, any network access. What does that mean?” asks Rohit.

He goes on to say that in the context of an individual enterprise, when people talk about the employees in the company, it is potentially about all connected devices within that enterprise. So, what is the role of IT there? Is

it only about the Data centre? Is it only the application landscape? Is it the hybrid cloud?

Is it the end users? Or is it about managing all the connected devices within the company?

Sharing his experience Rohit says, “Our own estimate within Wipro is that these number of connected devices will be a much greater number than the number of employees we have. We have mobile handsets ranging from Android to iOS, We have operating systems which are Microsoft, Chrome, iOS. We have devices which could be HP, Dell, IBM, Lenovo, Apple. We have browsers which range from Chrome to Internet Explorers to Bing. We have communication happening through email which could be on Google Suite or on Microsoft Outlook. Then we have call conferencing capabilities from Cisco and Microsoft. Imagine CIOs having to manage this entire complexity where we can pick up our choice of in terms of any combinations and each of these combinations could be upto 100. Imagine the complexities that CIOs have to manage.”

A key factor of this digital disruption is that the culture of users is changing dramatically. People are talking about open offices, home offices and virtual offices.

The fact is that the workforce has become more culturally diverse. By 2025, 75% of the workforce will be millennials. Cloud sourcing is going to be big. It is estimated that in the US, about 33% of the workforce is going to be outsourced or freelancers. It is easier to manage people in a room using one common wifi network and a common security policy.

But how do you take care of people who are distributed across different spaces? So, the role of the CIO is going to change in terms of culture, types of users, types of bots, and it is going to become very complex, explains Rohit Adlakha.

Rohit simplifies the scenario with the example of Amazon. Their user interface is intuitive, everything is based on service based architecture and the entire self help-UI is so simplistic that 99% of the time, the customers need not have to reach a human. That is the exact experience people are looking at within the enterprise. So, user experience and operational security is going to be the key in this complex world.

“CIOs have to make sure that the business and IT alignment is there, which means shifting from operations to business, looking at the different sets of parameters. For instance, if you have onboarding new employees, can you give them a laptop, a user id password, access privileges, IT badge and everything else the minute that they join? So, the business and IT alignment, driving the company’s revenues and profitability is how the CIO should reposition themselves,” says Rohit.

Commenting on the challenges faced by the CIOs, Rohit says, “It is about security and trust. There is a natural connection between Cloud and Edge. It is looking at Zero Trust which is your identity, managing of assets and doing segmentation rather than having local networks. So, that every transaction you do, checking your email, logging on your laptop, whatever communication may happen, should happen with security and trust – that is the challenge a CIO has to tackle.”

Concluding his address, Rohit Adlakha asserts, “The pride of the CIO function is in answering how transformative and disruptive can you be. The whole idea is to become disruptive, innovative, and translating employee productivity and uptime into profits for the company. That is the differentiation that a CIO brings. And that is why the challenging task for a CIO is to constantly reinvent yourself.”

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CIO500 CONCLAVE // KEYNOTE ADDRESS

VMWare TANZU is a portfolio of products and services to transform the way enterprises hold Modern Apps. It is a string of products which provide services like building modern and containerbased applications, running it on any platform and managing it across multiple clouds. The purpose of VMWare platform is to enable the enterprises to so they can build as per their requirements for security, networking, infrastructure, etc. The VMWare Workspace One platform is to provide a comprehensive experience to the end users where they can access the application from any device with security interfaces.

Pankaj Shukla, Director Solution Engineering, Govt. & PSU, VMWare India introduced the product VMWare TANZU in his keynote address.

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GUEST SPEAKER // CIO500 CONCLAVE

NO DEMOCRACY, NO RIGHT CAPITALISM HAS SURVIVED ON LARGE INDUSTRIES: RAVINDER SINGH

BY SANJAY@ACCENTINFOMEDIA.COM

In his keynote address on Digital Compassion, Ravinder Singh CIO, (Tata SIA Airlines - Vistara), speaks about how the Indian education system is compassionate to give you bread and butter. But it is not compassionate to enable students so that they can create more jobs. He went on to suggest how this problem can be solved.

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he fact is that the hardware and software that we have in this particular country, is actually not paying for this particular country. No democracy, no right capitalism has survived on large industries. We have to go back to the space of creating more

employment. Go to the villages, bring smart satellites, transmit internet to remote villages and germinate as many start-ups as you can. In that space, let them create jobs. Re-define employment to make it a mix of creativity and productivity both. Use Blockchain to create a node for each and every citizen so that even minority voice is

noted at least if not agreed upon. Build locally, quickly and cohesively in this country. Find small spaces in your large companies where you can do genuine experimentation. Find, build and train from within your own locality. That is the only way we can redefine employment in this country.

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CIO500 CONCLAVE // KEYNOTE ADDRESS

Gautam Goswami, CMO, TeamViewer

CHANGING THE FACE OF REMOTE SUPPORT WITH TEAMVIEWER TENSOR

Gautam Goswami, CMO and Krunal Patel, Director from TeamViewer ventured into the multiple successful use cases of TeamViewer Tensor in their session.

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KEYNOTE ADDRESS // CIO500 CONCLAVE

Krunal Patel, Director, TeamViewer

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n the keynote address on “Changing Face of Remote Support in the Cloud First World,” Gautam Goswami, CMO and Krunal Patel, Director from TeamViewer presented the use cases of the TeamViewer Tensor.

TeamViewer Tensor is the enterprise remote support, remote access, and remote device control SaaS solution. The TeamViewer enterprise solution has been accepted by a variety of industries.

Gautam Goswami and Krunal Patel elaborated on the use cases of TeamViewer Tenor by selecting two examples. One, of a regular IT Support use

case and the other a hardcore business support use case.

Use Case 1 One of the largest state power distribution company in India relies on TeamViewer Tensor for internal employee IT support. The said company did a very detailed PoC for understanding why and how secure is TeamViewer Tensor. This is an internal support use case that the company deployed to primarily support their mobile workers – Android, iOS phones and laptops over internet.

Use Case 2 A cooperative bank did a very detailed analysis on the use case of internal branch support and mobile network customer support. They wanted to give a solution to their high network customers where they can do banking remotely.

The third use case explored was with Microsoft.

Gautam Goswami and Krunal Patel further delved into the possibilities of revolutionizing the face of remote control with the enterprise product, Tensor offered by TeamViewer.

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CIO500 CONCLAVE // KEYNOTE ADDRESS

Rajalakshmi Srinivasan, Product Manager, Evangelist, Site24x7

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KEYNOTE ADDRESS // CIO500 CONCLAVE

I.C.E: PARAMETERS FOR SELECTING THE RIGHT TOOLS Rajalakshmi Srinivasan, Product Manager, Evangelist, Site24x7, in her keynote address on ‘Adoption, Ability and Awareness to Survive and Thrive’ elaborates on the nature of the technology adoption that a business should strive towards.

BY SANJAY@ACCENTINFOMEDIA.COM

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ith new businesses coming up in India every year, the market out there is getting increasingly competitive. All these businesses are in different stages of digital transformation.

So, when you are embracing technology in your business, what should you focus on? Is it merely about implementing technology or is it more inclined towards adding value to it?

Rajalakshmi Srinivasan, Product Manager, Evangelist, Site24x7, in her keynote address on ‘Adoption, Ability and Awareness to Survive and Thrive’ elaborates on the nature of the technology adoption that a business should strive towards.

“While implementing technology, don’t be obsessed with using technology in a breakthrough and pioneering way, instead see how you can bridge the past and the future. Look back as well as look forward and try to balance the old and the new. There are a lot of businesses that can be born where we come from.

Take heritage along in your business and you will be able to give true value addition to your end users,” says Rajalakshmi Srinivasan.

The decision is between automating for the sake of increasing the speed, or completely re-imagining the way business operations are undertaken? What are the steps in a typical business application? First, the activity in question has to be modelled, a blueprint has to be designed, a chart has to be constructed of what all is to be done, achieving a standard, reducing the errors in the system, so that scaling up becomes a possibility and more activities can be taken up. So, this is a typical model. But workflow cannot be blindly automated. Ques-

tions are to be asked if this is really needed. Can some steps be avoided?

Rajalakshmi quotes Donald Knuth, Premature optimization is the root of all evil. “Think through if your automation or optimization is really needed. Don’t go on with it just because everybody else is doing it that will only create problems for your business,” explained Rajalakshmi.

When a business selects the tools that are to be used, you have to choose between multiple lonesome tigers or a pack of wolves which work together. “Working together is important rather than piecemeal technologies,” says Rajalakshmi.

In a survey she conducted across different organizations, she asked how companies use technology to run their business. The pattern discerned was that businesses selected the best product in the market for the solution they were looking for. And they ended up having different vendors for different applications. But in order to make sense of the data a business has collected through different sources, they need to have it all at a single console. Otherwise, each application from a different vendor runs with a different direction, with no end view in sight. So, there is a need to be careful in choosing a vendor as per the business requirements.

“The success of a set of tools does not depend on how well they work. it only depends on how well they work together. So, you have to choose a tool that has these capabilities,” advises Rajalakshmi.

What are we targeting to do?

A business has to keep tabs on who is doing what on the data. Log and audit record is important for business laws and from the compliance perspective. In order to survive in the

market that is coming up with compliances for governance, it is very important for a business to log and record everything that is being done.

It is also important for businesses to plan for AI. How to face the customers, competitors or the internal users of the product within the organization? For any organization, when they have to use a technology, it is not like they just purchase a technology, build on it and use it. It is not like that. Rajalakshmi lists down the parameters businesses need to take into account to select the right tool for their business. She calls it, ICE. Integration Capabilities – When a business gets a new tool, they already have an old tool in place. For them to be able to import or export the data they should have integration capabilities. So, they can have a wholesome view of the data to draw meaningful insights from.

Therefore, integration is important.

Customization – A business might want to add or remove certain aspects of the tool as per their requirement and convenience, so there must be options for customization in the products or tools that they are using, so customization becomes a necessity.

Extension – A business might want to extract the APIs or write your own modules. So, the tool must have the capability of extension as well so that they can re-write the modules.

ICE, therefore, becomes a key parameter when it comes to selecting a particular tool from a variety of options available in the market. It is all about making an informed, careful decision that suits the requirements of the business.

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CIO500 CONCLAVE // KEYNOTE ADDRESS

FUELLING INNOVATION WITH CLOUD In the discourse on innovation in Cloud within the enterprise, Aju Sebastian, IBM Cloud Platform Leader, IBM ISA, maps out the three things that stand out the most, in his keynote address at the CIO 500 Conclave & Awards 2019.

BY SANJAY@ACCENTINFOMEDIA.COM

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n today’s cloud-conscious age, industries are exploring different ways to use cloud with their Digital Transformation journeys. From running applications, new workloads, storing data, accessing different kinds of data, etc. Cloud is being deployed everywhere.

Enterprises are all in various stages of success in terms of how they are able to leverage the cloud and amalgamate that with their journey to innovate for their enterprises.

In the discourse on innovation in Cloud within the enterprise, Aju Sebastian, IBM Cloud Platform Leader, IBM ISA, maps out the three things that stand out the most.

Innovation: The ability to innovate with the latest technology that is available. Cloud has brought new-age technologies like AI and ML far closer to the enterprise than they have been ever before. It is easier for enterprises to consume, to use it to derive insights and deliver outcomes. It has also enterprises to access multiple types of data which was not possible earlier in organizations with on-premise environment.

Accessibility: Cloud has given the ability to access one’s own enterprise data and map that with external data. Bringing the different data sources together, it has enabled CIOs to drive business outcomes out of it.

Options: Cloud has also given ability to have the options and choices on where an enterprise wants to run its different workloads. Earlier they were stuck with a standard set of frameworks that existed with the on-premise data centres. But with different cloud service providers available to run data enterprises are able to choose the most optimal

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place to run their workload irrespective of where that destination lies - on-premise data centre, cloud provider, or a hybrid situation.

In spite of this, there is still a far way to go before absolute Cloud adoption can be achieved across enterprises. Aju Sebastian, IBM Cloud Platform Leader, IBM ISA says, “Yet, we see that only 20% of the enterprise workloads have moved on to the cloud. This is big opportunity. There is about 80% of the enterprise workload still sitting in the siloed environment. It means that innovation that we can drive out of those workloads is lost.”

Looking at the challenges that are causing the slowness of the movement to the Cloud, explains how some workflow is still restricted to the siloed environment. “Some of these applications have unique characteristics which bind them to a specific destination from, perhaps the security point of view, most likely to an on-premise destination.

These workloads are very uniquely and optimally positioned on the on-premise environment. And it becomes very difficult to move that,” says Aju Sebastian.

When it comes to moving those applications on to the Cloud, which in itself is a feat, the CIOs are again faced by certain challenges in the course of dealing with multiple cloud environments. Earlier we used to have the challenge of managing your on premise data centres, but now with shadow IT and the kind of innovation that is happening, there is penetration of cloud at a high level within the organization. And with multiple clouds coming into the picture, the management of all these clouds simultaneously and the workloads being run on them, is what the challenge for the CIO is.

KEYNOTE ADDRESS // CIO500 CONCLAVE

Aju Sebastian, IBM Cloud Platform Leader, IBM ISA

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CIO500 CONCLAVE // INDUSTRY PRESENTATION

AJAY YADAV, COUNTRY HEAD, MEDIA AGILITY.

The problem with moving to the Cloud is deciding on where to start, how to start and what all to move to the cloud. The biggest challenge is

monitoring technology advances and building the new stack. While we can easily adopt cloud, what’s important is how quickly we can do this. We need to accelerate whatever we are doing.

Time to market is more important. Also, with the cloud, you need a completely different skill set. CIOs are struggling to get cloud native resources. Rather than building a stack, you can directly use managed services, you can make a predictive technology stack and get transparency and fast result that impacts your bottom line

GOOGLE STANDS OUT IN THE CLOUD MARKET Media Agility works as an extended arm taking out Google Cloud technologies to different verticals and helping the businesses to adopt these technologies. In his presentation, Ajay Yadav, Country Head, Media Agility discusses the factors that distinguish Google Cloud from the competition in the Cloud market.

Security Security is the core of every Google service consumed, either in the enterprise segment, or in the consumer’s day-to-day life. Google believes Security is the utmost priority when moving to Cloud. Google has nine defence layers starting right from the chip required for BIOS to the top SaaS encryptions. Most of these security layers are built on a ML model that keeps on improving as and when the data gets improved. From security while building the application to security while

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deploying the application, Google has those features enabled just as checkboxes. When you are deploying an application on the Google cloud with a single service you can check the whole application vulnerability and other threats.

Open-Source Whatever Google is designing and offering in the enterprise world, is trying to be in the space of open source services. So, that tomorrow if you feel something is more interesting and innovative, you don’t need to lock in yourself to a particular service or a model of Google. You should be able to port these services as and when you want.

Intelligent Every single Google service that you consume today is built on an intelligent model. Even if you are using a Google Cloud platform, it gives you

recommendations for the right size of optimization. Based on the behaviour and consumption on the machine that you are using, Google will suggest you to optimize your machine so that you can optimize your investment. To that extent ML is enabled with all the Google services.

Transformative This is where Google proves to be the most engineering organization. We don’t believe in moving services with a status quo, moving services from a co-location to cloud. It does help in pre-empting the challenges of scalability. But for Google, the shift to Cloud has to be transformative in nature.

Even with the Data Analytics space, most of these services are managed services so that you don’t have to build an army to manage your infrastructure. What you should be focused on is innovation, which is what your business is demanding.

KEYNOTE ADDRESS // CIO500 CONCLAVE

MICROSOFT AZURE USE CASES Even if you have the vision to hold everything in cloud, there could be some applications that for some reasons you would not be able to move to cloud.

It means that you would have to maintain two environments. One, on-premise, and the other on Cloud. There are complexities because you have to have talent who needs to maintain certain on-premise services and certain services on the cloud as well.

Microsoft Azure gives you a functionality where, a public cloud can actually be used in the Data Centre, and the enterprise is not required to leverage its resources to manage two different clouds. Microsoft spends a lot on security. Microsoft Cyber Defense Operations Center has more than 3,500 full-time security professionals and has a $1 Billion annual cyber security investment.

Jatinder Singh, Director of Customer Success, Microsoft delivers the keynote address where he elaborated on the functionalities of Microsoft Azure with use cases.

Use Case 1: Anheuser-Busch InBev Anheuser-Busch InBev, headquartered in Leuven, Belgium, isn’t just a beverage company, it’s a technology company. From its Beer Garage in Silicon Valley to its Global Analytics Centre in Bangalore, India. The company is using technology to drive commercial and operational growth and increase sustainability by moving its IT operations to the cloud, and it is gaining more significant insights into business operations by breaking down data silos and building a global analytics platform. AB InBev chose Microsoft Azure as the best platform to support these game-changing advances.

Use Case 2: Wipro Wipro began the transformation of its internal application landscape a couple of years back and has been progressing aggressively to provide a great digital experience to its employees through re-imagined processes, simplified workflows and systems, enhanced automation and innovation. The Test & Development environments were the first to be on-boarded onto the Azure platform, subsequently, production environments were moved.

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CIO500 CONCLAVE // PANEL DISCUSSION

From Left to Right:- Sumeet Sharma, Associate Director, KPMG India; Mudit Agarwal, CIO & VP IT, Uflex; Rajesh Ramnani, Regional Director – Converged Platforms, Dell Technologies; Gaurav Agarwal, Senior Director, VMWare; and Sachin Waingankar, Assistant VP & Head - Cloud, WebWerks.

DATA CENTER & GROWTH IN CLOUD

BY SANJAY@ACCENTINFOMEDIA.COM

This panel on the growth of Data Centre and Growth in the Indian market, was joined by multiple panellists as they came together to discuss the changing scenario of the market.

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he first panel discussion of the event titled, Data Center & Growth in Cloud was moderated by Sumeet Sharma, Associate Director, KPMG India. He was joined on the panel by Mudit Agarwal, CIO & VP IT, Uflex; Gaurav Agarwal, Senior Director, VMWare; Rajesh Ramnani, Regional Director – Converged Platforms, Dell Technologies and Sachin Waingankar, Assistant VP & Head - Cloud, WebWerks.

Dividing the different kinds of applications

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based on their adaptability, Rajesh Ramnani, Regional Director – Converged Platforms, Dell Technologies, explained, “There are some applications that are an easy candidate for public cloud. But there are two sets of applications where some work needs to be done. First set of applications which goes under process called refactoring, which means that we put in efforts to move it from the base platform of that application and re-factor it into a new platform. But what we see in organizations that want to completely move on to a private or public cloud is that they

use refreshing. Here they completely refresh that application and replace it with a new application.”

Commenting on the adoptability of Cloud by first time users, Gaurav Agarwal, Senior Director, VMWare, said, “Companies like Makemytrip and Flipkart which are born in the cloud environment which naturally align to cloud to start with because they are developed on cloud. The reason for being on cloud is critical function. For example, for a company born in cloud what is required is to start small, but when they become of a certain size, there is cost, economics and

PANEL DISCUSSION // CIO500 CONCLAVE

workload to be considered. Companies that are born in cloud will gravitate towards cloud because they don’t have to hire expensive people to run and manage the environments. But with companies that are traditional, the same discussion would revolve around renting v/s owning. Some part of the capability needs to be kept within the organization. So, the CIO has to convince the CEO that it is not about saving costs but about building an agile environment.”

“Organizations have to decide, do you organize applications and then move to cloud or do you move to cloud and then organize applications.

The shift from changing an application takes far longer than first lifting the existing application and then building a team that can develop simultaneously. Rather than doing it sequentially, most mature organizations go for a mix of both. So, that they can re-use any platform and not get locked into a private data centre or a cloud platform, but

they can move back and forth. And then they also start testing their cloud provider and customer resilience from a responses point of view, so it is a mix of both,” he added.

The panel went on smoothly as each panellist shared his insights into the matter and the CIOs benefitted from having a window into the perspective of the vendor community as represented by some of the panellists.

JANUARY 2020 ENTERPRISE IT WORLD 33

CIO500 CONCLAVE // CIO SPEAK

OBSTACLES IN THE DIGITAL TRANSFORMATION OF TRANSPORTATION AND LOGISTICS SECTOR

Rao Poduri, CIO & CDO, Greaves Cotton

India’s global ranking in the Logistics Performance Index by World Bank has dropped down from 35th in 2016 to 44th in 2018. Rao Poduri examines the obstacles that are hampering the growth of the Indian transportation and Logistics Sector.

I

ndian has dropped down from the 35th rank in 2016 to the 44th rank in 2018 in the global ranking, Logistics Performance Index by World Bank. The Logistics Performance Index is an interactive benchmarking tool created to help countries identify the challenges and opportunities they face in their performance on trade logistics and what they can do to improve their performance.

The LPI 2018 allows for comparisons across 160 countries.

In his presentation, Rao Poduri, CIO &

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CDO, Greaves Cotton, discusses the challenges that the Logistics industry in India is facing.

“Infrastructure is not as developed in India. There are problems with the mode of transportation, some of them are government-owned and some of them are private. There are inefficient storage facilities, poor adoption and adaptation of technology. It is because of lack of awareness, unaffordability and sometimes because people are used to doing things the old way. Lack of skill and manpower is a result of inadequate training, improper leadership and support. In order for the

logistics industry to grow, we need skilled personnel as warehouse managers and quality instruction supervisors. Some of these skills are being developed by companies investing in the right resources. But it is a long way to get there. There are also other challenges like regulatory hurdles (multiple regulatory agencies), obstacles in land acquisitions and lack of transparency in compliance. These are the challenges that people have to be aware of. It is not just about technology and technical solutions, it is also about understanding the underpinnings of the business,” he said.

CIO SPEAK // CIO500 CONCLAVE

ATUL GOVIL, CHIEF TRANSFORMATION OFFICER & HEAD (SAP & IT), INDIA GLYCOLS

In the macroview, the Indian economy is under a

slowdown. Besides that the technology heads are also facing immense pressure because of the changing technology

CIO-CFO DIFFERENCES HAMPERING TECHNOLOGICAL ADVANCEMENTS

R

eferring to the latest newspaper headlines that expose the ‘stagflation’ of the Indian economy from being the world’s fastest growing economy, Atul Govil deliberates on the how one way to look at the current economic slowdown in India is by acknowledging the practical challenges faced by the CIOs in pitching technology projects to the CFO of their organizations.

Digitalization in Manufacturing Organizations: Practical Challenges Faced Highlighting issues like high capital expenditure involved, management buy-in, and rigorous push to keep tech budgets flat or reduce each year. Atul Govil believes that CIOs and technology leaders tend to speak in a language which is practically gibberish to a CFO. And hence, the CFO is not able to relate to the technological advancements that the CIOs are bringing to the table. “CIOs

should think through the language in which they are projecting their ideas and projects to the CFO. Proposing a PoC is the most damaging thing a CIO can do for his/her cause. This is because technically when we speak of a Proof of Concept, by its very definition, it means that it is not yet real. It is so futuristic that it defeats the very purpose of taking up technology. So, rather than doing a PoC, we should think through doing a Pilot. A pilot is a far more focused activity that a CIO should think through,” suggests Atul Govil.

JANUARY 2020 ENTERPRISE IT WORLD 35

CIO500 CONCLAVE // INDUSTRY PRESENTATION

VARIOUS LAYERS OF CLOUD

ARCHITECTURE

In his presentation, Srinivasa Raghavan Product Manager, Zoho Corp, discusses about Cloud Architecture and how Site24x7, a cloud solution in Zoho Corp’s IT Management suite of product, assists in mitigating user experience challenges.

End User Layer: This is where the applications will be interacted with by your consumers (Cloud Clients) through Web browsers, mobile apps and tablets.

Application Layer: This is where the business logic of the application is hosted, i.e. (SaaS).

Platform Layer: This layer provides the backend of the production servers, NoSQL databases, queuing servers, and micro services.

Infrastructure Layer: This is where the actual infrastructure is hosted, i.e. servers, virtual machines, cloud servers, LB, firewalls and networks.

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INDUSTRY PRESENTATION // CIO500 CONCLAVE

CORE COMPETENCIES OF PROGRESSION

In his presentation Deval Kulshrestha, DGM – Technology Consulting, Progression speaks about the market position of the organization.

Data Center Infrastructure: Having experience of more than two decades, the team specializes in consulting, setting up and optimizing IT & DC Infrastructure.

Linus and Unix: Dedicated HP Unix & Linus experts to address complex solutions, having experience of delivering hundreds of successful projects.

Microsoft: Deep skills & experience in design, implementation, migration and optimization.

Virtualization & Cloud: Consulting, design, deployment & management through OEM certified team having solutioning expertise.

Database & Applications: Deep expertise & flawless delivery of DB administration, setup & optimization.

SAP / SAP HANA & DB Expertise: Cloud & SAP Expert team having solution architects, specialists and consultants having delivered the best of migration, deployment and management services.

JANUARY 2020 ENTERPRISE IT WORLD 37

CIO500 CONCLAVE // PANEL DISCUSSION

From Left to Right:- Amit Phadke, Group Head - IT, Western Union; Upkar Singh, Director IT, FIS Global; Anand Aggarwal, CIO, Capital Trust Limited; Dr Raveendran N, CIO, Sakthi Finance

DIGITAL DISRUPTION IN THE BFSI SECTOR

BY SANJAY@ACCENTINFOMEDIA.COM

In this session, the panellists talk about how technology is enabling the BFSI sector in providing user-friendly services and solutions that ultimately lead them to securing and retaining a large user base.

T

he Banking, Financial Services and Insurance (BFSI) sector is at the forefront of riding the Digital Transformation wagon. Upkar Singh, Director IT, FIS Global asserts that it is owing to the fact that BFSI is a sector that caters to a majority of other sectors that it has adopted Digital Transformation at such a remarkable pace. It is estimated that India will become the 3rd largest domestic banking sector by 2050 after China and USA. With India’s working population set to increase over the next decade, the two things put

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together promise an exponential growth. Mobile wallet transactions are also expected to touch 90 Billion by 2022. Within the India perspective, this kind of increasing user base and the digital disruption in the emerging technologies, will lead to a Digital Transformation in the BFSI sector.

Referring to the chronology of transformation in the BFSI sector, Upkar Singh explains, “Initially it was easier for banks to get a decent user base.

This was because earlier the criteria for selecting a bank were merely physical proximity to one’s residence. But today the users are looking at the kind of services banks are providing, the nature of

customer touch they have and the solutions they are offering.”

The question that arises is why is Digital Transformation required for such an industry as the BFSI sector.

Addressing this question, Amit Phadke, Group Head - IT, Western Union, says, “Digital Transformation is about agility, scalability and reinventing the processes and established business models.” According to Amit Phadke, Digital Transformation does not necessarily have to be disruptive. But if you are not disruptive, you have to be conscious about the competition that might

PANEL DISCUSSION // CIO500 CONCLAVE

take over. Instead of the new-age technologies like Blockchain, Artificial Intelligence and Machine Learning which have not yet been adopted at a large scale, Amit endorses Cloud as an integral part of the digital journey of the BFSI sector.

Especially new channels opening up in the international economy, is connecting the BFSI sector of the world. Such integration requires replacing the on-premise traditional model with Cloud.

This Cloud might not necessarily be public cloud.

It can be private or hybrid too. However, it opens up Pandora’s boxes like security and control to be placed to reach the business objectives that both the companies have.

Amit Phadke adds, “The fact is that IT is no longer a backbone. It contributes to business directly. So, when you talk about Technology not necessarily being disruptive, it can be about reducing inefficiencies, improving customer experiences, putting up simple things in a different perspective. With customers becoming impatient today,

you have to be on the top of things to retain them. This requires you to generate that kind of platform using the technology advancements that are happening. This is the leverage you need. This leverage will allow you to not just retain the customers you have bus also attract new customers.”

Contributing to the discussion Upkar Singh says, “With the new channels opening up, IT is playing a pivotal role in Digital Transformation. With new channels and personalized services you can make sense of the Technology usages in the industry and these directly cater to the end users.”

Moving on to the aspect of catering to the business value and end user satisfaction, Anand Aggarwal, CIO, Capital Trust Limited, talks about the necessity for the Non-Banking Financial Companies (NBFC) to have a differentiating factor that sets them apart from the competition in the market. Anand finds this differentiator in Transparency of operations that an NBFC has to offer to its clients.

“For a client, why should s/he go to a particular NBFC or another. The differentiator would be how transparent you are to the customer. What kind of services you are able to give to a customer?

This is the differentiator that would decide when a customer wants to come to you or stick with you.

If a customer is satisfied with their lender, why would they come to you? This is where technology plays a key role in this business,” says Anand Aggarwal.

The point is that your technology solution has to be extremely easy and user-friendly, because only then your consumer is going to be using it.

Because if the consumer is not able to use it, then what is the purpose of making that particular piece of technology available to the user. So, when you develop certain initiatives, always take feedback from a controlled set of users before rolling it out.

JANUARY 2020 ENTERPRISE IT WORLD 39

CIO500 CONCLAVE // PANEL DISCUSSION

BY SANJAY@ACCENTINFOMEDIA.COM

PANEL DISCUSSION ON THE FUTURE OF TECHNOLOGY

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PANEL DISCUSSION // CIO500 CONCLAVE

BY SANJAY@ACCENTINFOMEDIA.COM

PANEL DISCUSSION ON CEO VS CIO - ALIGNING THE EXPECTATIONS OF BOARD

JANUARY 2020 ENTERPRISE IT WORLD

41

CIO500 CONCLAVE // PANEL DISCUSSION

From Left to Right:- Atul Kirane, Vice President (Systems), ISMT LTD; Rajesh Pandita, India Regional Head - Group Processes & IT, Thyssenkrupp India Private Limited; Dr Sunil Gupta, ADDL. Chief-IT/HR, Economic Research Unit Govt of India; Sanjay Mohapatra, Editor, Enterprise IT World and Abhay Bapna, AVP IT, Adani Wilmar Limited.

DIGITAL TRANSFORMATION IN THE MANUFACTURING SECTOR

BY SANJAY@ACCENTINFOMEDIA.COM

In this panel, the panellists from the Manufacturing sector elaborated on the growth of the sector and the functionality of the integration of the OT and IT networks.

S

etting the context for the discussion on Digital Transformation in the Manufacturing sector, Rajesh Pandita, India Regional Head - Group Processes & IT, Thyssenkrupp India Private

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Limited, referred to the 1985 hit movie, Back to the Future. The sci-fi movie, took a time leap 30 years into the future, and depicted flying cars in the then imagined future of 2015. Today, in 2019 the incorporation of technology in the Manufacturing sector holds the promise of 2-seater flying

cars by 2021. This shows how far technology has led the Manufacturing sector and how much there is still to be achieved by mankind.

“The evolving cycle of cars, also demands providing for the risks that new technology brings with it. So, when you have technology

PANEL DISCUSSION // CIO500 CONCLAVE

evolving in terms of flying cars, you also need to have additional systems to ensure safety like an automated aircraft control management. This is where technology steps into the manufacturing space as it evolves and addresses all risks that it introduces,” said Rajesh Pandita.

Continuing this discussion, the panel on Digital Transformation in Manufacturing Sector was moderated by Rajesh Pandita, India Regional Head - Group Processes & IT, Thyssenkrupp India Private Limited. He was joined on the dais

by Atul Kirane, Vice President (Systems), ISMT LTD; Dr Sunil Gupta, ADDL. Chief-IT/HR, Economic Research Unit Govt of India and Abhay bapna, AVP IT, Adani Wilmar Limited as the esteemed panellists.

Sharing his experience, Atul Kirane, Vice President (Systems), ISMT LTD said, “For the first step

of Digital Transformation, we took up small steps that increased the visibility in our organization in terms of external customers as well as our internal customers. We introduced an app on our website.

This was used by our competitors and prospective customers. This had a database of our products and dimensions we had as mandated by the world industries. The advantage of this app was that it allowed us to analyze the kind of traffic that was coming to our website in terms of what kind of users wanted to use our website. This gave the Marketing team insights into a potential customer base. The framework includes, at the lowest level, the basic production data, then the management system, the IIoT, then the Analytics layer, and this is all integrated to the customers, stakeholders, management and employees.”

Moving on to discuss the integration of OT and the IT networks as prompted by the audience,

Rajesh Pandita said, “There have been instances where companies have integrated OT and IT networks. Unless you put in the right security control, you might not want to essentially integrate, or you may just leave it as one-way integration or communication, which is more like monitoring and gives control, but from the security point of view, you would want the path to be shut down, so it is about what you are trying to deploy or integrate. What is secure for someone else might not be as secure for you. You need to take a calculated risk and do a risk assessment based on what is the benefit you will accrue from it.”

Rajesh Pandita concluded the session by asserting that, Digital Transformation is more about the Digital mindset which has to be run by the CEOs of the company themselves which will bring transformation throughout the business.

JANUARY 2020 ENTERPRISE IT WORLD 43

CIO500 CONCLAVE // PANEL DISCUSSION

BY SANJAY@ACCENTINFOMEDIA.COM

PANEL DISCUSSION ON AI/ML/RPA AND DEEP LEARNING

44 ENTERPRISE IT WORLD JANUARY 2020

PANEL DISCUSSION // CIO500 CONCLAVE

BY SANJAY@ACCENTINFOMEDIA.COM

PANEL DISCUSSION ON DATA SECURITY AND DARK WEB

JANUARY 2020 ENTERPRISE IT WORLD 45

CIO500 CONCLAVE // PANEL DISCUSSION

From Left to Right:- Girish Koppar, GM IT, Wockhardt Hospitals; Kishor Gojiya, Head IT, CIMS Hospital; Syed Kadam Murshed, VP IT, Future Oncology Hospital; Vijay Anand, VP IT & Compliance, Visionary RCM and Vishal Anand Gupta, CIO, Suraksha Diagnostics.

DIGITAL TRANSFORMATION IN HEALTHCARE SECTOR

BY SANJAY@ACCENTINFOMEDIA.COM

This panel elaborated on the evolution of the Healthcare sector as the service providers increasingly incorporate technological advancements in favour of providing an integrated, transparent experience to the patients.

T

he panel on the Digital Transformation in the Healthcare Sector was an exploration into how technology is shifting the focus of the healthcare solution providers to customer-centricity where

46 ENTERPRISE IT WORLD JANUARY 2020

the priority is to offer the patients a transparent access to the processes. Moderated by Syed Kadam Murshed, VP IT, Future Oncology Hospital, the session was joined by Girish Koppar, GM IT, Wockhardt Hospitals; Kishor Gojiya, Head IT, CIMS Hospital; Vishal Anand Gupta,

CIO, Suraksha Diagnostics and Vijay Anand, VP IT & Compliance, Visionary RCM. Syed Kadam Murshed, VP IT, Future Oncology Hospital, began the discussion by highlighting nthe fact that customers are coming up as an evolving factor in the healthcare industry. In

PANEL DISCUSSION // CIO500 CONCLAVE

addition to the customers or patients, another important factor in this industry are the doctors and the hospitals that are providing the healthcare facilities.

Taking off from this point, Girish Koppar, GM IT, Wockhardt Hospitals, recounted that, “In the last decade a lot of things have changed in the healthcare industry. One example would be the digital access to test reports for the patients. They no longer have to physically go to the hospital or pathology lab to collect their reports. They can get it, for instance, through email. Then there is the emergence of mobile apps for doctors and patients and the integration with bio-medical devices. This transformation is becoming a life saving experience.” because data is being captured and delivered. Initially claims were processed manually and physically, This integration of technology into the healthcare industry has accrued multiple benefits. Speaking on this, Kishor Gojiya, Head IT, CIMS Hospital, said, “Over the last couple of years, the focus on keeping and storing health records of patients is becoming important. Today everybody wants their health records on their phones or IoT devices. Based on the scenario that people today are aware of the technology advancements, healthcare should have a robust system wherein

they can develop and design according to the customer needs. So, for the healthcare service providers, it is mandatory to build the ERP on their platform so that their customer gets satisfaction according to their requirements.”

Connecting the healthcare industry with the insurance claims, Vishal Anand Gupta, CIO, Suraksha Diagonstics, contributed to the discussion from his experience. He said, “We tried to bridge the gap from the technology and data front which a customer faces. Most of us have gone through the medi-claim based process of admitting a patient in the hospital and waiting for hours to understand the status of the claim, whether it has passed or not.”

Addressing the intimation process in medi-claim based processes, Vishal said, “There is a huge concern in the insurance industry for pre-intimation.

Usually we are used to a post-intimation process.

Once you are done with everything, the hospital will send your data to the insurer, the insurer would then go through it, if there is any issue with respect to that, they will come back to you. This entire process of the patient getting discharged for an insurance patient typically took six to eight hours. With the connectivity technology brought, and the internal operability of data, this process of waiting gets eliminated. So, the moment the

patient gets intimated to the system, the process starts. The challenge is that it is still not real-time.

The challenge could be with respect to the policy level as some hospitals might not want their real-time data to go to the insurance companies. It is always a very controlled mechanism of sharing the data.”

“The problem is that everybody is looking at it from their own perspective but nobody is looking at it in terms of customer centricity in their workflow. If we look at the Ubers and Olas of the world, their success comes from customer centricity in their workflow. People have to change their approach from operation centricity to customer centricity. The insurance companies are trying to make their processes as transparent as possible. Every intimation that comes in, which all departments it is going through, what is the time frame they are taking, it is all available either on their website or on their mobile apps or partner systems. As much of transparency into their workflow comes in, the customers are well advanced notified that this is what is happening and this is what is supposed to happen in the next step of your claim process,” Vishal explained.

Vijay Anand, VP IT & Compliance, Visionary RCM ended the discussion with a comparison of the Indian and US Healthcare Scenarios.

JANUARY 2020 ENTERPRISE IT WORLD 47

CIO500 CONCLAVE // PANEL DISCUSSION

From Left to Right:- Harish Chandra, CTO, Sarovar Hotels; Anand Kumar Sinha, CIO & Director IT, OCS Group India; CG Prasad, Ex AVP Technology, Next Story Group; Anil Porter, AVP IT & GDS Services, Interglobe Technology Quotient Transportation; Nitin Agarwal, President, Group CIO, CTO, CDO, Edelweiss Financial Services and Chitranjan Kesari, CEO, Netlynx.

THE CHANGING ROLE OF CIO – CHALLENGES & OPPORTUNITIES

BY SANJAY@ACCENTINFOMEDIA.COM

In this panel, CIOs from different verticals came together to address the question – With the changing scenario, will the role of CIO continue to be relevant or will it be evolving into something else?

A

ddressing a recent study by Forbes, Chitranjan Kesari, CEO, Netlynx, moderator for the panel discussion titled ‘Changing Role of CIO – Challenges & Opportunities’, questioned the

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panellists about the challenges faced by the CIOs and whether given the current scenario of new IT designations coming up, will the role of CIO continue to survive as it is. The panellists were Harish Chandra, CTO, Sarovar Hotels; Anand Kumar Sinha, CIO & Director IT, OCS Group

India; CG Prasad, Ex AVP Technology, Next Story Group; Anil Porter, AVP IT & GDS Services, Interglobe Technology Quotient Transportation and Nitin Agarwal, President, Group CIO, CTO, CDO, Edelweiss Financial Services.

Commenting on how the role of the CIO has

PANEL DISCUSSION // CIO500 CONCLAVE

evolved through the years, CG Prasad, Ex AVP Technology, Next Story Group said, “When I started my career, the terminology for this role was EDP (Electronic Data Processing). Then it evolved into IT (Information Technology). Then followed ICT (Information Communication Technology). Now it is IS (Information Systems).

If there is no change in the ecosystem, you will not evolve. So, the role of the CIO will not go away, it will go on evolving.”

According to Nitin Agarwal, President, Group CIO, CTO, CDO, Edelweiss Financial Services, “The challenge that an IT leader is facing today, be it a CIO, CTO or CDO is the sheer pace of change. If you look at the number of new technologies that are being developed and adopted now, they make processes efficient and faster.

So, how do you pace yourself with the industry and how do you architect yourself where you are always ready for an opportunity. The world is no longer about saying that I am going to adopt this technology and will capitalize it in the next two years. If you take that long, it will become outdated. That is the biggest challenge - How

do you accommodate for the future where you are continuously able to change and adopt the technology innovation?”

Placing the role of the CIO within the ambit of the organization, Anil Porter, AVP IT & GDS Services, Interglobe Technology Quotient Transportation, said, “CIO’s survival would depend on how good they are with adaptability, appliances and governances because that is where they bring in the value of experiences to ensure stability to the organization.”

“First is they have to stay up-to-date with the new technologies like AI, ML, RPA. They should know how to convert business objectives and values into technologies and what is the RoI they bring through the process,” CG Prasad added to the discussion.

Anand Kumar Sinha, CIO & Director IT, OCS Group India addressed the question through the analogy of binoculars. Just like the two lenses of the binoculars form a single vision, the two lenses for the CIO are Business and IT. The expectation from the CIO is that you should look at Business and IT from a single vision. The challenge is about

generating business outcome. Because unless and until there is some business outcome, there is no sense in adopting technology. Budget and profitability are major factors here. In terms of data, whatever data you are collecting, whether through traditional or through transformational projects, what are you doing with that data is important.

Insights are a challenge.”

“The role of CIO is going to be doubled. Earlier it was about Change, Innovation and Operation.

The square will add to it Customer, Insight and Optimization. From sales, to negotiation, to people management, the role of the CIO is diverse and cannot be done away with,” Anand added.

The discussion came to a close with Harish Chandra, CTO, Sarovar Hotels reinforcing that, “The role of CIOs is not going away. They are adding value to other functions, be it Marketing, Sales, Finances or Security. They are supporting function. They are business managers, and they guide different functions to make sure that business value is there.”

JANUARY 2020 ENTERPRISE IT WORLD 49

CIO500 CONCLAVE // INDUSTRY PRESENTATION

Ganesh Iyer, Regional Sales Director North & East, Nutanix

Stefan Thelberg, CEO, Holm Security

Milan Chaturvedi, Redington (India) LTD. Vipul Anand, Strategic Advisor - Digital Transformation and New-age Technologies & SVP-IT & CIO, Hindware Group

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DATA CENTRE VISIT // CIO500 AWARDS

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CIO500 AWARDS

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CIO500 CONCLAVE // EXHIBITORS PROFILING

CNT INDIA CIO 500 Conclave was hotspot for innovation; it was a pleasure to be part of the conclave. We got the

About the Company: CNT India was founded in 1997 by Dipesh Mangla, an alumnus of Pune University.

Computers Network & Telecom India Private Limited is a leading partner in Information Technology service where we collaborate with clients in various industrial sectors to solve their most pressing challenges from strategy through execution.

CNT provides strategic solutions, applications services, technology solutions and managed services to major customers Pan India.

opportunity to connect with CIO’s and business leaders under a single roof where we could have discussions on business transformations happening and the new technologies required for addressing the newer requirements. We could meet the industry veterans who shared their experience. Also, it was organized in a way where the entire set up was full of energy.

The day was full of knowledge sharing sessions, workshops, awards and dynamic discussions. To add to the cake, the icing was the band arranged for the entertainment of the CIOs which made everyone shake their legs while enjoying drinks as well.

KNOVOS About the Company: Knovos is a leading technology innovator developing solutions for automating, integrating, and innovating Information Governance. Our technologies strengthen decision-making, foster actionable insights, and ensure compliance in support of some of the world’s most influential corporations such as law firms, Partners, Governments, IT, Pharma, Manufacturing, Forensic, Education, Hotels, Banks, and more.

Established in 2002, Knovos is spear headed

by Dharmesh Shingala (CEO) & Kirit Palsana (Director), & has presence across US, Europe & Asia and is now expanding further into South 84 ENTERPRISE IT WORLD JANUARY 2020

Solutions Offered: Seamless business transformation entails slew of process improvement, technology innovation and people who are prepared and ready for what’s next. That’s where CNT team can make all the difference.

IT Infrastructure Optimization, Data Center Solutions & Services, Data Center Life cycle management, Remote monitoring (IOT, Independent GPRS), Enterprise Mobility Solutions, Network Solutions, Incorporating Automation In the WAN, Delivering Secure Network Services, Network Topology & Design, Surveillance & Security Solutions, Technology Support Services for Network Security, Network Services for Software-Defined Networks (ITaaS), Smart Surveillance, Smart City Solutions, High Density Wi-Fi access hotspot solutions,

America & Australia.

Solutions Offered: Today Knovos is one of the fastest growing, full spectrum, and globally recognized innovative solution provider for Risk, Compliance, eDiscovery, Data Collaboration, Arbitration, Planning and Project Management.

“CIO 500 event was a first of its kind for Knovos. Slated as the largest gathering of CIOs in Asia, the event was a great platform to build, engage and monetize CIO relationships. With an audience of the top level management across verticals from Manufacturing, Retail, FMCG, to Hospitality, Pharma, etc. the conclave offered an optimum exposure to Knovos for an impact throughout the market. We look forward to participate further in similar CIO events to leverage existing relationships and build new ones.”

Smart Mobility Solutions, Cloud Engine solutions, Mobility Solutions, Corporate provisioning & activation, Deployment & Mobile Device management, Corporate asset tracking, Management & Audit Service’s, Remote Infrastructure Management, IOT & Artificial Intelligence Services, IoTization - Device, Gateway, Connectivity, Security, IoT Platform – Data Storage, Device Management, IoT Applications & Analytics, Integration of IoT Applications with the rest of the IT landscape, Cloud Services, Deployment, Migration and change Management, Managed Services and Support, Network Optimization & Transformation, Managed Services, Technology Consultation, Multi Network Services, Network Transformation and Outsourcing Services.

Brands Available: DellEMC, Hewlett-Packard, IBM, Red Hat, Cisco Systems, NetApp, Citrix, VMware, Symantec, Microsoft, APC, F5 Networks, Aruba Networks, Radware, Commvault, Check Point, Veritas.

Contact Details: Computers Network & Telecom India Pvt. Ltd. 14/6, LGF, Kalkaji, New Delhi – 110019 India +91 11 41603319, +91 9871194281, sales@cntindia.net | www.cntindia.net

EXHIBITORS PROFILING // CIO500 CONCLAVE

ARROW PC NETWORK About the Company: Arrow PC Network is an ISO certified, leading IT Services Integrator delivering world-class IT infrastructure services to customers PAN India. We are a team of dedicated professionals and certified engineers focussing on innovation to provide cost effective solutions and efficient services.

Solutions Offered: IT Hardware and Solutions, Virtualisation, Cyber Security, Hyper

Converged Infrastructure, Data Centre Modernisation.

Different Brands Available: Dell, VMware, Commvault, Sonicwall, Netmagic, Cisco, Polycom, Microsoft, HP, Sophos, Fortinet, Symantec, Bitdefender.

Contact Details: Gurpreet Singh, Managing Director, 9811054239

Accent Infomedia has done a wonderful job creating a massive gathering of CIOs of India under one platform. This was an ultimate

opportunity to Learn, Network & Share ideas with the industry veterans. Looking forward to attend more such events in future. Our best wishes to team Enterprise IT World and Accent Infomedia.

RAS INFOTECH About the Company: Headquartered in Hyderabad, with an extended market in Middle East and south-west Asia, RAS delivers exceptional information security management products to its customers ensuring secure access to the internet and efficient business processes.

RAS Infotech has partnered with technology leaders in the relevant solution category and are able to provide our customers with effective protection to fulfil their cybersecurity needs, thereby enhancing their business up-time. RAS Infotech partners with vendors like F-Secure, Trustwave, DeviceLock, Secudrive, Senhasegura, Knowbe4 etc to name a few.

Furthermore, one of RAS Infotech’s initiatives towards providing IT Security Services to its customers and channel partners is the concept of ‘RAS Security Labs’. This initiative is a result of RAS Infotech’s two decades of experience in

the Cyber Security domain and comprises of trained, experienced and certified experts in areas like Vulnerability Assessment and Penetration Testing, Security Orchestration, Automation and Response and Ethical Hacking to name a few.

Solutions Offered: RAS Infotech operates with a sole objective of providing complete Network Security and Network Management Solutions in Cyber Security space.

Contact Details: Shams Islam – Country Manager – India RAS Infotech Limited 7 1 638 TO 643 Flat No 407 Bhanu Enclave Sunder Nagar Erragadda, Hyderabad, Telangana 500038 Telephone: 040 23705430, 040 66774989

JANUARY 2020 ENTERPRISE IT WORLD 85

CIO500 CONCLAVE // EXHIBITORS PROFILING

SRSG CIO 500 Conclave has been our first experience with Enterprise IT World as organisers as well as being participants in exhibition.

In one word it was Awesome Experience that we had. Meeting all top shots in one go, an amazing thing. The conferences and networking has opened new doors of opportunities. We would surely look forward for our participation on bigger scale in future.

86 ENTERPRISE IT WORLD JANUARY 2020

About the Company: SRSG journey started as frontrunner to bring Apple technology to the Indian subcontinent. Today, SRSG has emerged as one of the leading full-service player offering an array of products and services for system integration, broadcast consultancy, IT infrastructure services, maintenance services and digital archiving services for the broadcast industry.

We are known for our quality of support and customer service. This high quality support is delivered through our regional and branch offices across the country. All members of our engineering and support team are Apple Certified Professional and are rated high by the international system of Apple certification. Our team brings large and successful experience of delivering high quality online and remote support – 24X7.

Solutions Offered: Mobility Solutions, Broadcasting Solutions, Automation Solutions, Transmission Solutions, Archival Solutions, Asset Management Solutions etc.

Different Brands Available: Apple, VMware, IBM, Samsung, Dell, Microsoft Surface, Neopack etc in IT and Mobility Solutions and Services. Dejero, Archiware, Promise, Sony, FileCatalyst, Telestream, HARMAN, Adobe, BlackMagic Design etc for other solutions and services.

Contact Details: Sanjeeb Mekap: Managing Director +91-11-49508100 2nd & 3rd Floor, Plot no - 2, Site no-37 & 38, Local Shopping Complex, Behind Kalkaji Post office, Kalkaji- 110019

BOLLYWOOD BLUES // CIO500 AWARDS

JANUARY 2020 ENTERPRISE IT WORLD 87

CIO500 CONCLAVE // CIO CREDENTIALS

CIO CREDENTIALS VIRENDRA VISHNU

PRASHANT JADHAV

Head of IT, Centre of Excellence, Air Products

GM-IT, Great Eastern Energy Corp Ltd

“Great event, I loved it. Thank

“Indeed memorable!

Event is something

you, Enterprise IT world!”

very special!.”

ANAND RUHELA

IT Head, Manipal Global Group

“It was an island of CIO and technology vendors.

First time in the history of events we saw such a Huge and grand technology event which was managed and organized successfully, each moment was perfectly synced across. Huge Congratulations to you and the entire Enterprises IT World team.”

SALONI VIJAY

BY SANJAY@ACCENTINFOMEDIA.COM

General Manager – Central Cluster IT Operations, Vodafone Idea Limited (formerly Idea Cellular Limited),An Aditya Birla Group & Vodafone partnership

“Thanks for having us on a huge and reputed platform of CIO500 award and conference. Congratulations to you and your team for successfully conducting the biggest CIO event!! Looking forward to be a part of your other events and initiatives.”

88 ENTERPRISE IT WORLD JANUARY 2020

CIO CREDENTIALS // CIO500 CONCLAVE

HARISH CHANDRA

CTO-Sarovar Hotels

“What a well organised event. It is not easy to handle IT event of this scale.

We got opportunity to see old CIO’s fraternity friends from all over India. I met them after more than 5 years. You are doing great job in connecting business partners and CIOs together. Wishing you the best for your next year events. Take good care.”

MANISH KUMAR PATHAK

Head IT & Automation, Sahara Hospital

ARCHIE JACKSON

Senior Director and Head of IT & IS, Incedo Inc.

“The best I liked of this event was even though it was, a 500+ CIOs, not

“Congratulations to u & kudos to your team for wonderful event on large scale.”

a moment did I feel being amongst a crowd. Almost 80% were known friends and colleagues.”

CHANDAN CHAUDHARY

Cofounder at Techchef Consulting India Pvt. Ltd.

“We wanted to thank all of the people who were the part of CIO500 organized by

Enterprise IT World and special thanks to SK Mohapatra for his great effort to make Asia’s biggest CIOs’ reunion successful. We appreciate all of your huge effort which made this reunion great with memorable clicks.”

SUNIL GUBRANI

Head IT, RAL Group Company

“Thanks again for organising this very successful event. Your

event has been a great success in all possible respect. We hope you & your team continue the series & we wish you all the best with that.”

JANUARY 2020 ENTERPRISE IT WORLD 89

THE STUFF // PRODUCTS & SERVICES

CIO TOYS

DIGISOL TRIPLE PLAY 4 PORT GPON OLT DG-GO4304-4E2SFPP

DIGISOL Systems’ 4 Port GPON OLT DG-GO4304-4E2SFPP is ideal for Fiber-to-the-Home solution, enabling users to access high-speed internet connection with Layer 2 and Layer 3 functionality & can connect upto 512 ONUs. The DG-GO4304-4E2SFPP OLT is designed for network environments that require compact high performance and low port density and easy installation. It attributes 4GE (copper) and 2 SFP/SFP+ (1GE/10GE) slots independent interfaces for uplink and 4* PON ports with each port supporting 128 ONUs under 1:128 split ratio.

Featuring 1U height 19 inch rack mount product comes with a highly compact design that saves a lot of space compared to large OLTs traditionally used in networks. It can be deployed closer to end-users at places like Smart residential & com-

mercial buildings for flexible installation and easy deployment. The OLT provides Dual power supply backup to ensure reliable operation of equipment. The OLT can be used in “Triple-Play”, Surveillance, Enterprise LAN and IOT applications.

The DG-GO4304-4E2SFPP GEPON OLT comes with standard 1 year warranty support and is attractively priced.

Price: On Request Warranty: 1 Year, Contact: www.digisol.com

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

NETGEAR SECURITY AND STORAGE SOLUTIONS TO SAFEGUARD DATA

The NETGEAR GS110TPP has 10 Gigabit RJ-45 ports including 8 PoE+ ports for the deployment of modern PoE devices. Each port provides up to 30 watts of power with a total PoE power budget of 120W, which is ideal for the deployment of devices that require power

90 ENTERPRISE IT WORLD JANUARY 2020

as well as network connectivity, such as wireless access points, both Pan-Tilt-Zoom and fixed IP Cameras, VoIP Phones, security door locks or any other PoE-powered device.

The NETGEAR GSM7248 is a gigabit enterprise-class switch with 48-ports with a

non-locking design for full throughput simultaneously. It optimizes bandwidth, security, and control with full Layer 2 management capabilities. The network administrators can use any combination of these features to ensure uptime, availability, bandwidth and throughput.

Date of Publication: 28 of Every Month Date of Posting: 1 & 2 of Every Month

RNI NO: DEL ENG/ 2017/ 69906 Postal Reg. No.: DL-SW-01 / 4200 / 17-19

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