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FOR THE CIOs. BY THE CIOs. OCTOBER 2021
THE TEAMVIEWER PRESENTS ENTERPRISE IT WORLD CLOUD SUBMIT & AWARDS 2021 CONCLUDED SUCCESSFULLY More than 100 IT Leaders were awarded for their innovation | P-16
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EDITOR’S LETTER
CHANGE IN THE AIR
Hello Friends.
Life after the covid is seen as a refreshing change for many. But for those who are at the back of the IT infra there is no change. Their work is double now. Apart from addressing the previous remote work atmosphere they are now dealing with people who are working from office as well -real case of hybrid work atmosphere. On top of it, the management is asking them to innovate and bring the cost down, bring in new technologies and secure the entire infrastructure. Digital of course is their ultimate goal but before that there are other activities they are pursuing. Every day are dealing with new developments, patch management, educating workforce and customers how to securely access their emails, etc. Also, renewals of big-ticket SAP applications and many other things. To most of the IT leaders, the management has given assurance that they would deal with any financial challenges in order onboard right technology.
NEXT MONTH SPECIAL
During the pandemic most of the organizations have done better and earned profit. In the consumer market too, which is the end-user for every corporate except some sectors, others have done better. Specially IT consumption has gone up very high. Now the target is to maintain the momentum and out-perform the previous benchmark. Apart from the industry leaders, the start-up technologies have done very good during this time because of their new age technology integration. Of course, software as a service mode has resonated everywhere - including with the IT leaders in the large enterprises. Particularly in the DC technology enterprises have moved back and forth – from on-prem to hosted and back to on-prem too. Depending on their requirement they have done so, and it would continue this quarter and going forward too. Technology disruption in every organization has given the flexibility and affordability to the IT leaders. It is no more the one rule for all applicable or one product fit to all applicable. In order to gauge the market sentiment, Enterprise IT World has been doing a lot of events and surveys from time to time. Our latest endeavor is CIO100, which is going to be the largest CIO event for the ASIA. We are inviting the IT leaders in various countries in the region to participate and make the entries about their challenges so that we can take that to the OEMs and consultants to bring in better solution for the IT Leaders.
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COVER STORY
SUPPLEMENT
CLOUD COMPUTING
QUOTES FROM TOP CIOS
The next issue is dedicated to the Cloud Computing. We would like to take feedback from the CIOs and OEMs and create our judgment on the same.
The supplement story of the magazine would have relevant quotes from the top CIOs in India.
PLUS
Interviews and Case Studies
Catch interviews, guest articles and case studies of recent applications from the Industry stakeholders, IT/ITES Vendors and IT leaders and CIOs from the Enterprise IT World CIO Community.
Send in your inputs to sanjay@accentinfomedia.com 4
ENTERPRISE IT WORLD OCTOBER 2021
CONTENTS
FOR THE CIOs. BY THE CIOs.
Publisher: Sanjib Mohapatra Chief Editor: Sanjay Mohapatra
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26
24
28 INTERVIEW
GUEST TALK
INTERVIEW
VIKAS BHONSLE
ANDREW BRANDT
PIYUSH SOMANI
“Nurturing a Motivated Hybrid Workforce”
“The Expedition of Digital Transformation is a Positive Outcome of The Pandemic”
“Cring Ransomware Utilize 11-Year-Old Adobe ColdFusion Software to Begin Advanced Attack, Sophos Research Disclose”
“ESDS has the Largest Number of Banking Customers in India”
VIKAS BHONSLE
SECURITY
OCTOBER 2021 ENTERPRISE IT WORLD
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ITWORLD
ROUND UP
The world’s largest Sustainability Summit, TSS- 2021 begins B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M
The world’s largest Sustainability Summit, ‘TiE Sustainability Summit 2021 (TSS- 2021) begins today. Though it is a virtual summit, the inauguration of the event was held in person at HICC on Monday 4th October, 2021 morning. The rest of the sessions will be held virtually until 6th October, 2021. As of the inaugural time it had received a record number of 40,000 registrations from social enterprises across 55 countries and 5 continents. It is being hosted by TiE Hyderabad, the most recognized chapter worldwide. Over the three days, it will feature 225 speakers, 65 sessions over six tracks and 200 investors. With these magic numbers, it makes it the largest ever TiE event, the largest entrepreneurship conference, 6
ENTERPRISE IT WORLD OCTOBER 2021
and the largest ever gathering of social enterprises in the world. This is indeed the greatest platform for entrepreneurs. It is the platform where entrepreneurs meet sustainability. H.E. Dr. Claudio Ansorena, Ambassador, Republic of Costa Rica; Mrs. RonyYedidiaClein, Deputy Chief of Mission of Israel; Ms. VeredMivtzari, EM Director, Startup Nation Central (SNC), Israel; Shri JayeshRanjan, IAS, Principal Secretary of Industries & Commerce (I&C) and IT, Govt of TS graced as chief guests. Shri GautamAdani, Chairman, Adani Group addressed virtually.
D ATA POINT
By 2025, 75% of companies will “break up” with poor-fit customers as the cost of retaining them eclipses good-fit customer acquisition costs.
ITWORLD // NEWS BRIEF
TiE Sustainability Summit clocks 25,000 plus registrations from Social Enterprises across 54 countries
TiE sustainability summit (TSS 2021) hosted by TiE Hyderabad has clocked 25,000 registrations from social enterprises from 54 countries making it the world’s largest summit for social enterprises in the sustainability space. 85% of the registrants are founders, co-founders, chairmen, managing directors, directors of social enterprises. The size of start-ups include right from a start-up to a billion dollar unicorn. Aligned with the theme of the summit ‘Where entrepreneurship meets sustainability’, all social entrepreneurs representing their organizations will engage in discussions on policy making, debate on how to address and solve issues identified by UN in the sustainable development goals (SDGs), how to shape the future of social enterprises to create a deep impact at the bottom-of-the-pyramid (BoP) and deliver affordable solutions to the underprivileged people living in rural areas through technology and process innovation.
CIO
8
The summit will discuss on finding unique solutions to challenges such as access to water, healthcare, education, electricity, transportation, agricultural production, besides issues such as climate change, gender diversity among others. Manohar Reddy, TSS Global Chair and President TiE Hyderabad, said, “We have received an overwhelming response from the social enterprises across 54 countries and this stands as a testimony to our efforts at building a robust ecosystem of social entrepreneurs who can shape the future of planet by solving the issues highlighted in the sustainable development goals (SDGs). At TiE, it has been our constant endeavour to solve business and social problems through innovation, policy intervention to deliver unique, affordable solutions to the bottom of the pyramid.”
TiE Declare TSS Social Enterprise Award
TiE declare TSS Social Enterprise Awards to recognize social enterprises who are creating a deep and tangible impact on society, communities, animals, nature and planet through innovative business processes and technologies while pursuing the sustainable development goals (SDGs) defined by United Nations including affordable and clean energy, agriculture, clean water and sanitation, climate change, education, healthcare, life on land, life under water, livelihoods, poverty among others. TiE, Hyderabad in collaboration with social impact funds, country partners, development funds, and the government intends to launch a $200 million to $300 million social impact fund. As a part of this initiative, TiE has conceptualized the maiden TSS Social Enterprise Awards, and is the process of shortlisting the first set of social enterprises to be awarded. The social impact fund shall be used to help the most suitable social enterprises scale their business, enhance their products, attract skilled talent, access new markets. The funds will be allocated based on the merit of the social enterprise business model and ability to bring the desired social change. Praveen Tailam, Chairman of the TiE Global Board of Trustees said, “Social enterprises have emerged as the agents of change, and are addressing the most critical issues faced by the world – whether it is climate change or social issues, they have been solving them tirelessly through innovative technologies and processes.
EVENTS
29 OCT 2021
12 NOV 2021
2-4 DEC 2021
CMO Leadership Award
SME Channels Partner Summit Award.
CIO 1000 Conclave and Award
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ENTERPRISE IT WORLD OCTOBER 2021
NEWS BRIEF // IT WORLD
Telangana Top 11 Sustainability Startups- Showcase
S/HE SAID IT
SATYA NANDELLA
CEO OF MICROSOFT
“We have another real pandemic, which is a cyber” pandemic, he said. “The levels of attacks for sure have increased, but the need for our response to be top notch has also increased. We just have to get better as an industry.”
Telangana Government showcased 11 top Startups in sustainability space to the global pool of 40,000 registered delegates comprising entrepreneurs, startups and social entrepreneurs from 54 countries on Tuesday, day two of the TiE Sustainability Summit 2021. The Principal Secretary of IT MrJayeshRanjan while speaking at the inauguration the previous day said in the last 7 years since Telangana was formed, the state has demonstrated in umpteen domains how sustainability can be achieved. In continuation to that 11 startups were made to present their companies to the global audience. Speaking on the occasion MsShantaThoutam from the IT Department said, in 2014 when the Telangana state was formed it just had 200 and odd startups. Today there are more than 2000 startups. Telangana is the start-up state of India. It has T-Hub, which pioneers India’s leading innovation ecosystem. It synergises startups, corporations, governments, academia and investors to drive transformative change she informed.
QUICK BYTE ON
The state has ‘WE-Hub’, India’s first state-led incubator exclusively for women. Though women entrepreneurs are on the rise, still women entrepreneurs in India and across the world continue to have difficulties in Access to capital & proper infrastructure; Appropriate industry connections.; Affordable childcare; Balancing professional & personal life; Business knowledge/basics;. Counselling & life coaching; Community to support Women Entrepreneurs; Transportation & safety. We Hub bridges this gap, she added. She spoke about IMAGE CoE, which is providing resources such as mentoring, technology support and funding for Gaming, Animation, VFX, Computer etc T-Works is another initiative added to strengthen the ecosystem MsShantha said. It is India’s largest prototyping centre in Hyderabad built to create and celebrate a culture of hobbyists, makers and innovators who explore and experiment without the fear of failure.
“Security should be embedded across people, processes, and technologies. Security needs to be a team sport that works alongside IT and developers to ensure protection across clouds, apps and all digital infrastructure. We have to develop a culture where all teams have shared interests and common goals or metrics, and where they speak one language.” R I C K M C E L R O Y , P R I N C I PA L C Y B E R S E C U R I T Y S T R AT E G I S T , V M WA R E S E C U R I T Y B U S I N E S S U N I T
SECURITY
Forcepoint to Strengthen SASE Offerings “All set to acquire Security Service Edge Leader Bitglass In order to strengthen its position in SASE, Forcepoint redy to acquire Bitglass. Bitglass delivers the industries only truly integrated cloud-native SSE platform for securing access to and usage of information as organizations transform to the cloud. It brings together best-in-class Cloud Access Security Broker (CASB), Secure Web Gateway (SWG), Zero Trust Network Access (ZTNA), and Cloud Security Posture Management (CSPM), combined with Data Loss Prevention (DLP) capabilities to enable uniform security policies for accessing the web, cloud, and private data centers managed through a single console.” OCTOBER 2021 ENTERPRISE IT WORLD
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ITWORLD // NEWS BRIEF
TiE Sustainability Summit concludes with the presentation of the TSS Social Enterprises Awards
Brillio Collaborate with Ciena’s Blue Planet Division to Develop Network Automation Suite Brillio, a global digital technology consulting and solutions company, is partnering with Ciena to co-launch the Blue Planet Enterprise Automation Suite (BPE), which includes innovative SaaS-based network automation solutions to help enterprise IT teams achieve operational simplicity, greater visibility, and patent-pending AIOps-driven control over their multi-vendor networks. Blue Planet and Brillio will coinvest in bringing the new Network Automation Suite to the enterprise market. The partnership combines the strategic advantages of both firms, with Blue Planet leveraging its software portfolio and extensive track record in the service provider market, and Brillio bringing to the table its domain expertise in product
EXECUTIVE
design and engineering, as well as deep and diversified experience in the enterprise market. Brillio recently launched a Brillio-branded BPE microsite designed to establish market awareness and help Brillio customers and prospects to learn more about the new automation suite. “We are excited to grow our partnership with Blue Planet as we co-develop and launch disruptive enterprise solutions that will spur greater innovation and together helps us address the large and growing enterprise networking automation market,” said Raj Mamodia, CEO of Brillio. “Our relationship with Blue Planet clearly demonstrates our key capabilities and leadership across Product Development (UX/UI), SaaS, and Network Automation.
The three-day TiE Sustainability Summit (TSS) 2021 concluded on Wednesday night It concluded with the presentation of the TSS Social Enterprise Awards. 115 social enterprises were recognized and felicitated. 22% of the award winners were women entrepreneurs. The award winners include Jayashree Industries founded by Padman of India, ArunachalamMuruganantham, who has built world’s first low-cost machine to produce sanitary pads, Dharavi Market, iKure, Gen Robotics, Marut Drones, Drona Maps, Aunt Flow (USA), Naandi, NICE, Civics Unplugged (USA), Carbonlites, Bharat Rohan, Bamboo House, Sukarma, Vise Organics etc. The TSS Social Enterprise awards were aimed at recognizing social enterprises worldwide that are focusing on creating a tangible impact on society, communities, as well as setting an example by leading from the front. The social entrepreneurs who use their business processes, innovation, technology to solve problems defined in sustainable development goals (SDGs) defined by the United Nations including affordable and clean energy, agriculture, clean water and sanitation, climate change, education, healthcare, life on land, life underwater, livelihoods, poverty among others.
MOVEMENT
Former Goldman Sachs VP Affix Hypersign as CSO
Siggi Stefnisson joined Avast in March 2021 as Head of Threat Labs
Andrew B. Gardner joined Avast in May 2021 as Vice President of Research & AI
Daria Loi, Ph.D. join Avast as Sr. Director Head of innovation
10 ENTERPRISE IT WORLD OCTOBER 2021
NEWS BRIEF // IT WORLD
BOOK
SHELF
Stories I Must Tell
GLOBAL UPDATE
BY
KABIR BEDI (AUTHOR)
Puravankara accelerates its Digital Transformation journey with IBM and SAP IBM today announced that Puravankara Limited is collaborating with IBM Global Business Services (GBS) to fuel tech-led innovations in its operations by adopting RISE with SAP. Through this association, Puravankara will reinvent its processes for superior business outcomes. IBM will integrate the SAP Cloud environment with Puravankara’s cloud environment to harness the unmatched power of cloud and ensure seamless enterprise functions. As a future-forward industry leader, Puravankara aims to employ an intelligent suite of solutions for operational agility and enhanced business efficiency while driving unprecedented growth. The company aspires to assess real-time fluctuations in the market and receive immediate and actionable insights across its project development through robust digitisation. Ashish Puravankara, Managing Director, Puravankara Limited, said, “As a resilient business entity, Puravankara has always pioneered tectonic changes in the real estate industry. Over the last year, as operational challenges took a new form, our primary focus was to build
an enterprise that leads the future of work and advances customer success. By collaborating with IBM to deploy SAP, we will modernise our business capabilities and solve on-ground bottlenecks with ease while setting precedence in this highly competitive industry.” Kamal Singhani, Country Managing Partner – IBM Services, India/South Asia, said, “By leveraging our deep consulting expertise and access to technological innovations, Puravankara will be able to fast-track their digital transformation journey, create intelligent workflows to drive the efficiency and agility needed in their dynamic industry landscape.” Subramanian Ananthapadmanabhan, Vice President – Mid-Market, SAP Indian Subcontinent, said, “With our RISE with the SAP solution, we accelerate our customers’ transition to the cloud and enable them to become future-ready organisations. By adopting RISE with SAP, Puravankara has taken another step towards serving its customers better with digital tools and technologies.
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About The Book Stories I Must Tell is the unusually candid and compelling memoir of a man who holds nothing back, in love or in storytelling. It is the story of a middle-class boy from Delhi whose career now spans the globe. Equally, it is the tale of how he survived the roller-coaster journey of the making, unmaking and remaking of him as a person.
About the Author Kabir Bedi is known worldwide for his roles in The Bold and the Beautiful, the James Bond film Octopussy, his European series Sandokan, and his Bollywood blockbuster Khoon Bhari Maang. He has done many fil ms and television series in Bollywood, Europe and Hollywood.
UiPath to Launch New Innovations for Faster, More Secure Automations and Deeper Integration within Enterprise Environments UiPath, a leading enterprise automation software company, today at its user conference, FORWARD IV, previewed new features arriving in its next platform update. The capabilities in UiPath 2021.10 help customers tackle some of the most common issues in the enterprise such as sprawling and disparate applications; applying artificial intelligence (AI) to every facet of work; helping IT with scaling, maintaining, and securing automation; and making it easier for developers to build
automations. Daniel Dines UiPath co-founder and CEO, addressing attendees at FORWARD IV in Las Vegas, said “UiPath has unprecedented knowledge of how work gets done. We know how people interact with user interfaces and documents and we know what processes look like and how they map to business outcomes,” “This release is both the most comprehensive automation platform for today and the right automation foundation for the future. OCTOBER 2021 ENTERPRISE IT WORLD
11
ITWORLD // NEWS BRIEF
Fujitsu Unveils New Global Business Brand Fujitsu Uvance to Create Fujitsu unveiled Fujitsu Uvance a new global business brand delivering a transformation portfolio for a sustainable world. Fujitsu Uvance will leverage Fujitsu’s technological capabilities and problem-solving expertise across seven key focus areas to offer unprecedented value to customers, while contributing to the achievement of its ultimate purpose — “to make the world more sustainable by building trust in society through innovation.” The word “Uvance” embodies a concept of making all (Universal) things move forward (Advance) in a sustainable direction. It demonstrates Fujitsu’s determination of “building new possibilities by connecting people, technology and ideas, creating a more sustainable world where anyone can advance their dreams.” Fujitsu Uvance will play a central role in driving the growth of Fujitsu’s core business, comprising seven key focus areas. Four of these consist of cross industry vertical business areas, which relate to the ideal state of the world and possible social issues confronting us in the present as well as in the future.
Could Your Blog Do More To Make You Money? Blogging has become an increasingly popular way for people to make money. Combined with a strong social media presence, bloggers are able to make money in a number of ways through their online activities. Blogs can make money in a number of ways, but are you making the most of yours? Check out the following ideas to make more money from your blog that could help you enjoy a steady and reliable income. Make the most of advertising Your blog is a fantastic space for advertising. If you’re looking for additional revenue streams for your business or your personal venture, then advertising is an easy way to do it. If you get a good amount of hits each month, and you have the space to do it, then advertising could be an effective source of income. Online advertising can be very profitable, so it’s important to create a fantastic experience where ads can sit neatly on your pages.
HID Global Opens Warehouse in Bangalore to Strengthen Base in India HID Global opens a warehouse in Bangalore to support the company’s strategic growth in the Security Issuance identity business in the region and support partner community. With this facility, HID Global is better positioned to serve the growing needs of the domestic market and create new jobs. Located in the center of the business hub, local and regional customers will benefit from faster supply chain management, avoid the challenges of international logistic distribution, save on import duties and taxes costs. “As the Indian market witnesses exponential growth in five years, the addition of a 16,000 sq. ft. warehouse will promote the expansion of the workforce, improve service level commitments, and grow partnerships in the community. We want to be part of the journey and contribute to the identity market by introducing the latest technologies 12 ENTERPRISE IT WORLD OCTOBER 2021
with best practices locally,” said Wei Jin, Lee Regional Business Director, Secure Issuance APAC. “With this opening, all Secure Issuance products for desktops, including FARGO® printers, consumables, and related accessories, will ship from Bangalore. The local warehouse at Bangalore will keep us closer to the market, serving our partners better and strengthen our position in India,” said Vishal R. Soni, Director for Secure Issuance, HID Global India. India is the hub of HID Global’s 25,000 sq. ft. R&D center based in Chennai, which has grown tremendously over the past few years. The center provides solutions and services for physical and logical access, goID™ and cloud-based solutions, web, and mobile application development.
DIGEST BRILLIO TEAMS UP WITH CIENA’S BLUE PLANET DIVISION TO DEVELOP NETWORK AUTOMATION SUITE Brillio is partnering with Ciena to co-launch the Blue Planet Enterprise Automation Suite (BPE), which includes innovative SaaS-based network automation solutions to help enterprise IT teams achieve operational simplicity, greater visibility, and patentpending AIOps-driven control over their multi-vendor networks. Blue Planet and Brillio will co-invest in bringing the new Network Automation Suite to the enterprise market. The partnership combines the strategic advantages of both firms, with Blue Planet leveraging its software portfolio and extensive track record in the service provider market, and Brillio bringing to the table its domain expertise in product design and engineering, as well as deep and diversified experience in the enterprise market. LTI HAS EARNED THE KUBERNETES ON MICROSOFT AZURE ADVANCED SPECIALIZATION Larsen & Toubro Infotech has earned the Kubernetes on Microsoft Azure advanced specialization, a validation of a solution partner’s deep knowledge, extensive experience and proven expertise in deploying and managing production workloads in the cloud using containers and managing hosted Kubernetes environments in Microsoft Azure. Only the partners that meet stringent criteria around customer success and staff skilling, as well as pass a third-party audit of their container-based workload deployment and management practices, earn the Kubernetes on Azure advanced specialization. YOU FIX UP SOIL AND YOU CAN FIX UP EVERYTHING: SADHGURU, FOUNDER OF ISHA FOUNDATION Speaking on Leverage Indian Traditions for Global Sustainability, on the day 2 of the ongoing TiE Sustainability Summit, the world’s largest summit on sustainability by organized by TiE Hyderabad, Shri Sadhguru, Founder of Isha Foundation said soil is very crucial to the environment. You fix up the soil and you can fix up everything. The soil is losing its fertility. The soil is being abused. Without feeling for soil, we cannot have human beings’ emotional connection. The organic content of the soil is degrading. 62 per cent of India’s soil has less than 5% organic content. If it continues, we may face food shortage by the year 2035 or 2040. The soil will lose its fertility and will be unable to produce food, Sadhguru warned.
NEWS BRIEF // IT WORLD
MANAGEMENT
MANTRA
“Society is based on ambition and conflict, and almost everyone accepts this fact as inevitable.” Krishnamurti, Philosopher, Author, Public Speaker
KLEVV Rolls Out S1 and R1 Portable SSDs with Extreme Speeds
Alarming Trend: Backups Are Now a Ransomware Target
By: Jim McGann, Vice President Marketing & Business Development, Index Engines Intelligence needed for a quick and reliable recovery process When ransomware started penetrating firewalls and attacking organizations’ data, analysts and hardware providers preached backup as the best way to recover. And many organizations have relied on this for their cyber resiliency strategy. Now an alarming trend has developed with more sophisticated ransomware attacking and disabling backup to cripple organizations and drive ransom demands higher. FBI alerts and top tier security publications have noticed. In September the FBI and Cybersecurity and Infrastructure Security Agency
(CISA) warned: Malicious actors have also added tactics, such as encrypting or deleting system backups—making restoration and recovery more difficult or infeasible for impacted organizations. https://us-cert.cisa. gov/ncas/alerts/aa21-243a Conti Ransomware Adds Ability to Compromise Backups, according to a report published in September, which details how Conti has honed its backup destruction to a fine art. After all, backups are a major obstacle to encouraging ransomware payment. (https://threatpost. com/conti-ransomware-backups/175114/ ) FBI Alert on Hive Ransomware from August seeks processes related to backups, anti-virus/anti-spyware, and file copying and terminates them to facilitate file encryption. https://www.ic3.gov/Media/ News/2021/210825.pdf Many organizations have not. “Organizations are overly confident that their backups have integrity and can be used to recover data when they are hit by a ransomware attack, Index Engines vice President Jim McGann said. “Cyber criminals do not want organizations to easily recover, so they have set their sights on backup; corrupting, encrypting or deleting them, to make a very challenging to execute a reliable and timely recovery.
KLEVV, an emerging memory and storage brand introduced by Essencore, today announced its very first range of portable solid state drives (SSDs), the KLEVV R1 and KLEVV S1. Adopting incredible performance and stylish designs, both of them are ideal for active lifestyle users and creators that need to transfer large amounts of data, as fast as possible, across PCs, Macs and mobile devices. KLEVV S1 Portable SSD – Extreme Performance with up to 2,000MB/s Transfer Speed This compact, square and soft-edged portable SSD, the KLEVV S1, embodies an eye-catching yet minimalistic design. The metal-like border and stylish, glossy top surface reveals the uncompromising quality KLEVV insists on. The underside features a serrated aluminum heatsink that provides great thermal conductivity to ensure its outstanding sustained speed even in intense conditions. The premium KLEVV S1 connects via USB 3.2 Gen 2×2 (20Gbps) transfer and easy USB-C connectivity to perform extreme data transmission speeds as fast as 2,000MB/s. The S1 fully supports both Windows and Mac OS, and is available in extra-large capacities of 1TB and 2TB.
IBM Global Business Services Renamed IBM Consulting IBM today announced that IBM Consulting is the new brand name of its global professional services business previously known as IBM Global Business Services. Enterprises in every industry are seeking to navigate digital and business transformation with speed and agility. They require a technology consulting services partner that understands the stakes of this moment and will work with them to successfully drive change. Commenting on the launch, Sandip Patel, Managing Director, IBM India said, “The change to IBM Consulting represents the significant market opportunity that has opened up in front of
us, with many organizations in India and globally, seeking people and business partners to help them co-create and co-executer and co-operate their future operations. IBM Consulting is a growth vector for IBM in India and globally as we work with clients as their strategic business partner to apply hybrid cloud and AI technology to achieve their digital transformation goals.” In India, organizations across industries including Parle, BestSeller, State Bank of India, Amul, IOCL, Puravankara and others have embarked on their digital transformation journey with IBM Consulting. Sectors including banking, financial services & insurance, retail and Global
Captive Centers (GCCs) are currently the fastest growing focus areas for IBM Consulting in India. With 140,000+ skilled professionals in 150+ countries, the full breadth of IBM Consulting services includes strategy, experience, business process design and operations, data and analytics, systems integration, application modernization, hybrid cloud management and application operations.
OCTOBER 2021 ENTERPRISE IT WORLD
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ITWORLD // NEWS BRIEF
Zoho One grows by 104% in India and announces new apps
Cloud 20/20™ Contest Becomes Unisys Innovation Program; Registration Opens for India’s 13th Annual Technical Project Competition Unisys Corporation today announced that registration is open for the company’s annual flagship technical project competition for engineering students across India, featuring a new name: the Unisys Innovation Program (UIP). Established in 2009 under the name Cloud 20/20™, UIP enables engineering students to develop career-ready technical and soft skills by applying theoretical knowledge of the latest technologies to solve real-world problems. The contest is open to research students, postgraduates, pre-final and final-year engineering students in computer science, information technology and other related streams. It brings together stakeholders from across the tech innovation fields to provide rich experiential learning to students. Since its inception, more
than 55,000 students have taken part, making it one of India’s most anticipated technical contests. The program has several facets that appeal to different factions of the tech community, structured into two primary program tracks: n The Student Innovation Program challenges students to use emerging technologies for original and creative solutions to defined problems. n The Targeted Innovation Program tasks students with solving specific business problems provided by Unisys and its partners and clients in the industry. These programs allow students to collaborate with peers, faculty and Unisys mentors, who provide guidance and expertise in the run-up to the competition.
Zoho Corporation introduced six new apps, three new services and seven major platform enhancements in Zoho One, the operating system for business. In 2020, Zoho One’s customer growth was 60% y-y globally, and 104% in India, its second largest market. The new release empowers businesses to solve disjointed data challenges and close communications gaps across silos, so organizations can become more productive, adapt more quickly to remote and hybrid work model, and become poised for growth. “The experience that employees, customers, partners, and suppliers get when dealing with businesses is typically a reflection of how that business and its systems are structured internally. Today, the majority of systems are disconnected as a result of siloed solutions offered by vendors,” said Praval Singh, Vice President, Zoho Corp. “Unification of a business requires unification of the underlying systems, which can then provide a truly unified experience, internally and externally, along with unified insights. Zoho One was created with this vision and keeps expanding its unbeatable value with new additions and improvements year over year.”
Cring Ransomware Utilize 11-Year-Old Adobe ColdFusion Software to Begin Advanced Attack, Sophos Research Disclose Sophos a global head in next-generation cybersecurity, has issue research, “Cring Ransomware Exploits Ancient ColdFusion Server,” describing a sophisticated attack the Cring ransomware operators mounted against a target after hacking a server running an unpatched, 11-year-old version of Adobe’s ColdFusion 9 software. The target used the server to collect timesheet and accounting data for payroll and to host multiple virtual machines. The attackers breached the internet-facing server in minutes and executed the ransomware 79 hours later. Andrew Brandt, principal researcher at Sophos, 14 ENTERPRISE IT WORLD OCTOBER 2021
said “Devices running vulnerable, outdated software are low-hanging-fruit for cyberattackers looking for an easy way into a target,” s. “Cring ransomware isn’t new, but it’s uncommon. In the incident we researched, the target was a services company, and all it took to break in was one internet-facing machine running old, out-of-date and unpatched software. The surprising thing is that this server was in active daily use. Often the most vulnerable devices are inactive or ghost machines, either forgotten about or overlooked when it comes to patching and upgrades. “But, regardless of what the status is – in use or
inactive – unpatched internet-facing servers or other devices are prime targets for cyberattackers scanning a company’s attack surface for vulnerable entry points. This is a stark reminder that IT administrators benefit from having an accurate inventory of all their connected assets and cannot leave out-of-date critical business systems facing the public internet. If organizations have these devices anywhere on their network, they can be sure that cyberattackers will be attracted to them. Don’t make life easy for cybercriminals.”
BY SANJAY@ACCENTINFOMEDIA.COM
CLOUD COMPUTING
On the heels of its most recent expansion into the Czech Republic and Slovakia, Commvault unveiled Backup-as-a-Service (BaaS) solutions known as Metallic, which is now globally available across 30 countries, including in Asia, with portfolio availability in India, Hong Kong, Malaysia, and Singapore. Metallic is also now generally available in additional geographies through Metallic managed service provider (MSP) partners. Bringing Metallic innovations to more parts of the world is an ongoing priority for Commvault, as is constant innovation. Metallic recently added to its arsenal with all-new Metallic™ Backup for Microsoft Dynamics 365 and Microsoft Azure Active Directory protection solutions, and enhancements to the Metallic Cloud Storage Service. With the addition of Metallic Backup for Microsoft Dynamics 365, Metallic supports all three Microsoft cloud platforms – Dynamics 365, Microsoft 365, and Azure. Commenting on the launch, Anshuman Rai, Area Vice President, India and South Asia, Commvault said, “India’s Software-as-a-Service (SaaS) industry has the potential to be valued at $1 trillion by 2030 and the continued increase of cloud adoption by customers in India especially midmarket and small enterprises, makes it one of the largest markets for us to capture. We are excited to bring Metallic’s SaaS data protection technology to India as it offers every digital enterprise, proven enterprise-grade performance for cloud data protection and backup as a service, ensuring flexibility and scalability in today’s hybrid cloud market.” Manoj Nair, General Manager, Metallic, commented “As enterprises across APJ adopt cloud services faster than ever, the demand for agile, cloud-delivered data management to mitigate cyberthreats, ensure recoverability, and drive compliance is rising,” “With today’s news, customers and partners around the globe now have access to Metallic’s unmatched portfolio of cloud-native SaaS offerings to protect all major enterprise workloads at massive scale. Not only that, but Metallic also ensures customers won’t be waiting up to 10 days for a restore – with unique flexibility to protect data close to the source – on-prem, in the cloud, or to the Commvault HyperScale X appliance.” Metallic provides simple, flexible, and inte-
ANSHUMAN RAI AREA VICE PRESIDENT, INDIA AND SOUTH ASIA, COMMVAULT
COMMVAULT UNVEILED METALLIC BAAS IN ASIA PACIFIC grated data protection for cloud and hybrid cloud workloads as opposed to point products that solve only part of the problem. Metallic’s capabilities, including breadth of coverage for SaaS applications, endpoints, hybrid cloud datacenter workloads, and its unique SaaS Plus storage flexibility
eliminate the need for disparate point solutions and siloed data. With simplified management, reduced infrastructure costs, and fast time to value for customers, Metallic provides quick and easy protection for all data with a simple, easy-to-use SaaS model. OCTOBER 2021 ENTERPRISE IT WORLD
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BY SANJAY@ACCENTINFOMEDIA.COM
CORPORATE STORY // CLOUD SUBMIT & AWARDS 2021
The much – awaited “TeamViewer Presents Enterprise IT World Cloud Submit & Awards 2021” was concluded on 8 October 2021. At the beginning Sanjay Mohapatra, Chief Editor of Enterprise IT World Magazine welcomed the guests and enumerated the importance of cloud computing and said how cloud computing is pushing the CIOs and IT Leaders closer to their objective of achieving digital transformation. At the same time, he also raised the concerns of the IT leaders about how cloud is becoming a costlier affair with the arrival of new technologies. Giving keynote presentation, Kurnal Patel, Director-Sales TeamViewer, said: “We are seeing various models including companies becoming B2B to B2C again B2B and all these changes are putting pressure on the IT systems. He discussed about how AR is taking center stage in a lot of industries to connect the processes in order to bring all the communications together.” As per him the customer itself is changing and the way you produce and supply is also changing. And with all this changes statuesque is not an option that is why innovation & transformation has become new normal. Innovation and agility to innovate has become one of the important indicators for organizations not only to survive but also to prosper. We have seen over the period, efforts enterprise make for digitalization has been very fragmented. He added, “Yes we have best of the breed ERP and CRM, and on top it you have RPA solution, but we are still trying to find point problem and we are still to some extent not inclusive when we are saying digital transformation for the entire workforce. In his keynote presentation, Venkataraman, D, Executive Director- Sales & Strategic, Crayon Software Experts India, spoke about Cloud to Growth. He said, “If you look at the change that has happened during past 18 – 24 months, I will say everything has changed. The way learning happens today from students to teacher, how the business is reaching out to the customers, how the buyer is finding the seller – all of these changed through a paradigm shift today. And it is for the good. We at Crayon believe the power of technology to drive the greater good. The moment the Human expertise & IT combined; it unlocks the potential of IT & innovation. We strongly believe in this statement and live by this. Our journey started 19 years ago. We developed expertise in software and cloud advisory in 19 years. We have 600 certifications on a wide range of technologies and solutions. We are currently in the position of addressing 80% of global addressable market with about 1600 employees spread across 50 offices in 35 counties. We have a strong partnership tide of
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THE TEAMVIEWER PRESENTS ENTERPRISE IT WORLD CLOUD SUBMIT & AWARDS 2021 CONCLUDED SUCCESSFULLY More than 100 IT Leaders were awarded for their innovation
CLOUD SUBMIT & AWARDS 2021 // CORPORATE STORY
with global base life Microsoft and AWS, we are able to serve customers across different clouds. Today, we are publicly listed company in Norway on Oslo stock exchange.” He also highlighted on how Govt sector is focusing on the cloud and segment in order to help to serve the citisens better. Nishant Tripathi, Cybersecurity Consultant, North, Sophos Technologies Pvt Ltd, speaking on Close Gap in cloud Security, said, “For last 18 – 20 months we have been living in a very different era and businesses have been forced to change the way they used to work in the past. In
the security industry also we have done a lot to improve in past 4-5 years. Particularly, not only how businesses have evolved but also how attackers have shifted their game but how the customers have adopted cloud because no one was prepared for this pandemic. As we migrate to Cloud, it is not only putting up servers and applications onto cloud and assessing from anywhere but also this adoption has given a lot of opportunities for companies to grow, opportunities to adopt new business process. But at the same time, this has given a lot of surface area to making an attack from the attackers’ post of view cyber-criminal.
They have been very much sophisticated in today’s time. They have introduced new ways to launch and it’s not only about malware but there have been multiple incidents of data breaches and authorized access, and Cryptomining and Cryptojacking kind of concepts.” Biswajit Mohapatra, Partner & Executive Director, Hybrid Cloud Transformation, IBM, speaking on the topic of Robust to Resilience: Your Hybrid Cloud Transformation, said “As you know the world has changed and so also the risk for all of us. The pandemic has provided unprecedented challenges to all of us and at the
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CORPORATE STORY // CLOUD SUBMIT & AWARDS 2021
same time it has presented unique opportunity as well. Today, enterprises as trying to reset their business models and reimagine their business processes and reinvent their business to stay competitive in the marketplace. The world is really becoming more intelligent, interconnected and instrumented today. That is exactly giving us the opportunity to think differently, act differently and transform to the new ways, whether it is economically, socially or technically. A new business paradigm is really evolving. When we talk about the new business paradigm, it comprised of three distinct leavers. The first lever is all about new business models – how organizations can reimagine their businesses, how can they do the market activation – that is evolving as a core focus for many of the enterprises today, the second lever is all about new ways to do work. How can I leverage all those exponential technologies that is available today to create actionable insights for the business; how can make my operations more responsive. The third lever is all about building new expertise by learning, unlearning and relearning is going to be the key focus for all of us. So, building that restless talent and orchestrated ecosystem is going to be extremely important. Gone are those when you could decide that you operate in silos, and you have all the capabilities of the world to deliver solutions to your client and it is not going to work that ways today.” Talking in the panel discussion on, “On-Prem vs Cloud – which is better?” Dr. Rizwan Ahmed, CTO, delaplex, said, “Cloud adoption has grown & popularity in recent years is further sustained and accelerated after the pandemic due to the digital transformation leadership according to Gartner. Worldwide end-user dependence on Public Cloud Service is forecasted to grow to a total of US$396 billion in 2021. Cloud services bring freedom enabling hardware consistency, agility, and enhanced functionality. It is very hard to deny the cloud benefits.” Dr. Mukesh Mehta, CTO- CISO, Batlivala & Karani Security India Ltd, added, “Cloud vs on-Prem is the dilemma for every today. It is there for last five years and it would continue to be there. Five years back, when we started our cloud journey, we started with one cloud but today, everyone is in multiple cloud, hybrid cloud and in same problem – whether it is BFSI, Manufacture, even healthcare. These are the common problems that everyone is having. For BFSI, many applications are in cloud, and many are on-prem. So BFSI would continue to stay in hybrid and mix mode.” Amit Nerurkar, Shelby Limited, said “In the cloud governance we have to decide how the users will make the use of the cloud services. We have
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to create a policies to control the overall cost, minimize the overall security risk & improve the efficiency plus accelerate the deployment of the services for the business to get the benefit out of it. This is extremely important because the cloud at one point gives you a lot of flexibility but with flexibility comes a responsibility & have to check what exactly is happening overall governess frame work you have to have in place so that cost doesn’t go off the rope at the same time risk are minimize plus the business gets the benefit out of it. When it comes to overall governance you have to ensure that asset deployment system, interaction, data security everything is properly considered examined and managed. When you are shifting from on premise IT infrastructure to the cloud you need to have additional layers of complexity for your own system architecture has to be taken care. Atul Anand, Head Production Readiness Delivery and Transformation, Toll Technology Center, said, “when we see that Industries are having a tectonic shift because of so many things, whether it is SNACK phenomena, things are changing. Digital transformation is eating its own pie. For me, most important thing is – business, which is asking to scale up things faster or we looking for the thing which is in our own house. We being 100 plus old organization, the newer implementation the newer role out have to happen on cloud that’s how we can get agility, scalability as well. Having said that as I also see that how the kind of generation who is going the work force, they are the people how want solution. For them the cloud can be right way because you can put your application, you can put your new development. We need to understand that what the business requirement is.” Talking in panel discussion on, “Is security still a concern on the cloud” Mr. Arvind Koul, IT Infrastructure, added, “The Cloud adoption has been prodigy shift especially during the pandemic time people realize the power of cloud & you need to secure perimeter. Data breaches are something which is happening so frequently that is the first threat in the environment. It’s become so costly for the organization to recover from this happening. The primary reason for all this breaches but primarily I see human error. It’s very important to create an awareness, educated staff, how to handle the data and how to save it from the hackers. We need to think how to remediate and have a strategy to go with the method while we remediate line down all this kind of threats. ” Ravindra Arora, CISO, Infogain, said, “Top five concerned for the security concerned are, People are talking about organization transformation to
the cloud but very few people are talking about security for the cloud. I also believe it’s even easy to transform start your journey meet your cloud transformation but also difficult part to ensure that there is an adequate security and privacy controls available in the cloud. Security has really become our biggest priority, there should be a concept of security of design. Once we actually outsource something to the cloud we actually lose control in monitoring this is the most big concerned I have witnessed myself when we have given keys to other person to manage then there is definitely losing control, we don’t know what is happening, we don’t get the 24*7 monitoring so these are the some issue.” Mr. Aryan Panchal, Head IT DIGITAL & CISO, Indigrid Ltd, said, “cloud service provider is responsible for the security of the cloud which is the permitted area and we as customer we are responsible for the security in the cloud (what we are hosting with cloud) so this of and in we need to understand and apply and take the related mentions. There should be an end-to-end security architecture &implementation of it. We need to design and implement root cyber threat intelligence efficiency monitoring of the security breaches, the vulnerability, and the text act to support all this so that we can rely on the detection and the containment of this kind of activity.” Sachin Wangankar, Vice President, HeadCloud Web Werks India Pt. Ltd, said “Today security is very important to cloud and cloud companies’ platforms. We listen to a lot of devops but devops cannot be complete without security. Security cannot be a past thought but should be for thought. If you are on SaaS model, then you are more concerned about draining the data and putting the right controls. It gets more and more responsibility oriented as you go for PaaS or IaaS. The responsibility goes more onto the consumer front or to the organization. So, today, we speak about data, storage, data coming from multiple options. Before you store data, there are multiple options we need to choose from. You can’t have a similar or same data for all the data classifications. There are solutions where the data is actually in scripted before it is stored on to the storage mechanism.” Styajit Das, Director Cloud Infrastructure Services, Capgemini Technology Services concluded the session by saying, “We all understand that cloud is the future and irrespective of the security concerned that we have, it is a journey. We have to face it.”
ORACLE // INTERVIEW
WE CONTINUE TO EXPAND OUR FOOTPRINT OF ORACLE CLOUD INFRASTRUCTURE With IT budgets under rising scrutiny, using a hybrid cloud approach helps enterprises
save significantly on IT CAPEX and instead use the most modern, secure, enterprise-class technologies via an OPEX, pay-peruse model.
Srikanth Doranadula, VP-HYBRID CLOUD SYSTEMS,
BY SANJAY@ACCENTINFOMEDIA.COM
ORACLE INDIA
Why is hybrid cloud emerging as the go-to IT infrastructure model for businesses? Business and Technology have become deeply intertwined. In the rapidly changing business landscape, organizations are becoming more technology-smart to both stay ahead of the competition as well as remain relevant to customers. They are increasingly embracing hybrid cloud strategies to protect earlier investments in technology, while creating a shorter, faster runway for innovation, with the cloud. They are realizing that a hybrid cloud strategy can help them scale faster and better, given the public cloud’s innovative and flexible services. Further, organizations are also benefiting from superior economics, more choice, greater agility, improved regulatory compliance, and much stronger business resilience overall. Why are more and more Indian organizations betting on a hybrid cloud strategy? A hybrid cloud model offers Indian enterprises the ability to remain agile, innovate faster and introduce new products/services to their end consumers quickly, giving them the time-to-market advantage. Further, aspects like deployment choice and auto-scalability offered by a hybrid
cloud model are helping Indian organizations focus more on their core business - and leave IT management to the experts i.e., cloud providers like Oracle. Advanced, automated security is another key factor, as the tech provider is responsible for regular, timely updates. For example, the flexibility of cloud deployment models we offer via our next-generation cloud infrastructure is helping Indian enterprises remain fully compliant with regulatory requirements. Another key factor is predictable and transparent pricing. With IT budgets under rising scrutiny, using a hybrid cloud approach helps enterprises save significantly on IT CAPEX and instead use the most modern, secure, enterprise-class technologies via an OPEX, pay-per-use model. What’s Oracle’s approach to delivering hybrid cloud solutions to enterprises? We continue to expand our footprint of Oracle Cloud Infrastructure (OCI) public and Government cloud regions worldwide. Some of our other offerings that enterprises can take advantage of, to design the right hybrid cloud strategy, include: Oracle Roving Edge Infrastructure: This is our newest hybrid cloud offering within OCI. With this, we are bringing core infrastructure
services to the edge with our Roving Edge Devices (REDs). These are ruggedized, portable, scalable server nodes. Using this, organizations gain the capability to run cloud workloads wherever they need them, even in the remotest locations globally. Oracle Cloud VMware Solution: Using this, a number of large and mid-size banks in India are already realizing the benefits of OCI’s dedicated, cloud-native VMware-based environment. This is helping them retain a high level of control. Auto scalability and lower costs are two other aspects resonating very well with our customers in India. Oracle Dedicated Region Cloud@Customer: With this offering, an enterprise can avail all capabilities typically offered via a public cloud region, but they are delivered right inside their own premises. In effect, enterprises get the very same complete set of modern cloud services Oracle offers, APIs, industry-leading SLAs, greater price-performance benefits, and advanced security - but more importantly, within their own datacenters. A lot of large enterprises are finding this to be a very compelling proposition.
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OCTOBER 2021 ENTERPRISE IT WORLD
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DATA CENTER // CYBER THREATS
remote work – largely driven by the pandemic – have made the security environment much more challenging. Few organizations actually have the people, processes, and technologies that match a mature cybersecurity model.”
Jeff DeVerter, Chief Evangelist, Rackspace Technology
NEW RACKSPACE TECHNOLOGY SURVEY OF INDIA IT LEADERS REVEALS LACK OF CONFIDENCE, RESOURCES IN RESPONDING TO GROWING ARRAY OF CYBER THREATS
BY SANJAY@ACCENTINFOMEDIA.COM
C
lose to half of (46%) of India’s IT leaders say they are not “fully confident” in their ability to respond to data, malware phishing, supply chain, ransomware, cloud, IoT and application attacks, according to a new global survey by Rackspace Technology® (NASDAQ: RXT), a leading end-to-end, multicloud technology solutions company. Out of the 150 respondents in India, fewer than half (46%) of local respondents say they can effectively respond to incidents, mitigate threats (45%), or understand the nature of the threats they are facing (40%) when it comes to organisations’ attack response capabilities. 20 ENTERPRISE IT WORLD OCTOBER 2021
The survey of 1,420 IT professionals also reveals widespread uncertainty that organizations possess the talent and skills to meet cybersecurity challenges, with the majority of (89%) of respondents saying their organizations lack the necessary skills and expertise to respond to a growing array of threats. “Though most respondents to our survey say they are ‘prepared’ for cyber-attacks, there is a high degree of anxiety about their ability to effectively confront adversaries who are increasingly sophisticated,” said Jeff DeVerter, Chief Evangelist Rackspace Technology. “Moreover, the expanding use of the cloud, IoT and applications, as well as a tight talent market and an increase in
IT Trends Driving Cyber Complexity The ubiquity of the cloud, DevOps methodologies and the condensing of development cycles, coupled with other IT trends, have made addressing cyberthreats an increasingly complex task. 31% of India’s survey respondents cite the growth in cloud and IoT as key challenges, followed by new threats and attack methods 39% and the growth in data volumes, digital operations, and remote work (42%), which has resulted in increased opportunities for attackers. Forty-eight percent of India respondents say their ability to manage application security in a more complex environment is influenced by new ways of working, including DevOps and Agile development practices. Other dynamics include faster release/delivery cycles 52%, the growth in microservice application architectures (51%), hybrid/multicloud environments (49%) and container runtime environments (43%). When asked about the nature and targets of the cyberattacks they are seeing, network/platforms (65%) lead the way, followed by web applications (54%) and network operating systems (48%). More than half (53%) of all attacks are Advanced Persistent Threats (APTs), while 43% involve stolen credentials and 38% result from unauthorized exposure to data. Talent and Staffing Pain Points More than half (52%) of India survey respondents say they having difficulty recruiting and retaining cybersecurity talent, with the greatest skills gaps in the areas of cloud security (41%) and network security (38%) which respondents also identified as their most critical roles. Across the businesses, IT leaders cite lack of expertise (89%), lack of resources (91%) and lack of time (63%) was their most pressing cybersecurity and compliance challenges. Most local respondents manage cybersecurity in-house, with less than a third enlisting external expertise, either through Managed Security Service Providers (MSSPs), Managed Detection and Response Providers (MDRPs) or systems integrators. Cloud, data, integrated risk security network and identity access are most frequently handled by in-house staff while (41%) outsource integrated risk security and 45% task by external partners to assist with network security. To access the complete article log on to: www.enterpriseitworld.com
DIGITAL JOURNEY // DATA CENTER
visibility, Budget allocation and forecasting, Overprovisioned resources etc. To overcome these challenges, customers need to start analyzing and applying the cloud cost optimization best practices regularly. There are 5 key foundation Pillars of cost optimization. These pillars provide guidance to apply best practices in the design, delivery and maintenance of cloud environments. A cost-optimized workload fully utilizes all resources, achieves an outcome at the lowest possible price point and meets our functional requirements. n Right-Sizing Services n Right Pricing Model n Right Storage Class n Increase Elasticity using Auto-scaling n Measuring & Monitoring
igital transformation is all about enhancing customer experience by adopting cloud-based intelligence industry solutions and establishing cloud-native application development i.e., building applications directly on cloud to realize the actual benefits of Cloud. Cloud-native development is an application development and deployment approach which is the most effective way to gain application performance while reducing deployment risks. A Cloud-native development combines a modular architectural approach like microservices, Containers, API and DevOps practices to allow continuous application delivery.
30% their cloud consumption pricing going towards waste and 70% going towards efficient spend. So, it’s essential to creating and enabling a cost Governance Model right from the beginning of the digital journey driving by cloud. Public cloud service providers (CSPs) continue to grow in popularity and top providers such as Google Cloud Platform, AWS and Azure offer competitive prices to attract enterprises and financial organizations. Cloud cost optimization is a continuous process and it reducing the overall cloud spend by identifying mismanaged resources, eliminating waste, reserving capacity for higher discounts and Right Sizing computing services to scale.
Cost Optimization Strategy and Approach: Adopting the right cost optimization approach can help customers to control and optimize cost effectively. When we compare Cloud with Traditional Data Center Application Deployment then there is a paradigm shift of financial model from CapEX (Capital expenditures) to OpEx i.e. on-going monthly operating expense and cost structure according to the subscription plan. There are four phases of cost optimization approach that I have discussed in the below section. Phase 1: Data Collection – This phase mainly involves capture monthly billing data for all the application environments and understanding customers cloud billing reports, services and usage trends. Phase 2: Analysis and Interviewing – This phase involves figuring out how and why part of the service consumption keeping in mind all the best practices, offerings, saving plans, free tier utilization etc. and top cloud resource utilization by cost. This phase involves interviewing the right cloud teams to understand the app performance requirements. Phase 3: Recommendations: This phase involves a list of recommendation and submission of a summary report to customer on what to apply first then how to apply it. It includes all the cost optimization solutions for all the applications with % of cost savings per applications and per environment. Phase 4: Implementation: This phase involves the cloud service provider implementation steps for the given recommendations, risk & mitigation analysis details, down time requirements and high-level change management process.
Introduction: According to the “Flexera State of the Cloud Report 2021”, Many organizations are spending
Foundation Pillars of Cost Optimization: There are many challenges related to cloud cost optimization and few of them are poor cost
To access the complete article log on to: www.enterpriseitworld.com
Dr. Rabi Prasad Padhy, Head of Cloud Digital Practice Financial
Services, Infosys
CLOUD COST OPTIMIZATION SETS THE FOUNDATION FOR A SUCCESSFUL DIGITAL JOURNEY
BY SANJAY@ACCENTINFOMEDIA.COM
D
OCTOBER 2021 ENTERPRISE IT WORLD
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GUEST ARTICLE // HYBRID WORKFORCE
VIKAS BHONSLE CEO, CRAYON SOFTWARE EXPERTS INDIA
NURTURING A MOTIVATED HYBRID WORKFORCE
BY SANJAY@ACCENTINFOMEDIA.COM
Remote working has been the biggest paradigm shift in our lives after the pandemic’s advent. Organizations are still navigating this new change, and many of them are opting for a hybrid-work model, while others are still working remotely. According to a Gartner study of June 2020, 47% of the respondents said they intend to allow employees to work remotely full time going forward, while 43% of survey respondents reported they would grant employees a hybrid model, and the rest will provide flexible hours. At this juncture, organizations must strive for high adaptability and flexibility, in order to stay agile and relevant in business. The major concern here is managing a well-adjusted and motivated hybrid workforce and assuring team productivity. Connectivity is the key The pandemic’s overnight impact revealed that those organizations that were already technically prepared to manage a remote team fared far better than the rest in navigating the cataclysmic changes of the pandemic. To establish seamless coordination between different teams, organizations must provide appropriate technical support and smooth-running backend processes. The IT team’s role at this junction takes center stage. The idea is to ensure that the remote-location factor should not affect the seamless functioning of teams and their work pace. 22 ENTERPRISE IT WORLD OCTOBER 2021
Strong Company Culture Another most essential factor for the success of a hybrid workforce is the organization’s relationship with the employees. Naturally, during stressful times, employees seek additional transparency, empathy, and display of strong leadership values from the management. Companies must establish and foster a strong company culture for the workforce to feel connected and united with the organization’s ideology. By and large, managing people in a remote work model can be as effective as managing in a traditional office environment, if team communication is well managed. WFH through Employee Perspectives The hybrid or remote-working scenario, however, is said to have disrupted the work-life balance of many employees. At times the line between working hours and personal time gets blurred while working from home. Undefined and stretched working hours for a prolonged time can lead to burnout and anxiety. Again, most people live in shared spaces with young children and other members. They may need to share their work devices, especially with young children who have online classes through phones or laptops. Hence, organizations must have flexible working hour policies that ensure that their employees are not working overtime and also that they have their working hours as per
their convenience. With COVID-19’s impact across businesses, employees may go through uncertainties about their current job situations and other related issues. This can lead to unwanted stress and insecurities amongst the employees. In order to prevent that, companies must send out regular information regarding employee welfare schemes, promotions, salary opportunities and other benefits, and keep their employees well informed. Employee Activities With zero physical meetings and only-online interactions between co-workers, the communication process can become tedious to some extent. Non-work related interactions and activities initiated by organizations have proved to be a great success with the workforce during the lockdown. Such activities help teams feel connected and keep the camaraderie going stronger. Any steps taken for employee’s well-being will never go unnoticed and will play a critical role in long-term talent retention and talent acquisition. It is agreeable to say that the nature of work, engagement and office settings have changed profoundly after the recent pandemic. Workplace dynamics will continue to go through several alterations. Re-learning and adaptations to the changing scenarios will help businesses to keep moving forward.
HYBRID WORKFORCE // GUEST ARTICLE
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BY SANJAY@ACCENTINFOMEDIA.COM
INTERVIEW // DIGITAL TRANSFORMATION
V I K A S
B H O N S L E
CEO, Crayon Software Experts India
The strategy for digitization must be for the long term. So it is advisable to choose carefully before investing in digital tools.
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DIGITAL TRANSFORMATION // INTERVIEW
THE EXPEDITION OF DIGITAL TRANSFORMATION IS A POSITIVE OUTCOME OF THE PANDEMIC Being in the business of digital transformation, what are the major requirements that you come across from clients in India? Indian organizations are currently seeking digital transformation assistance in cloud solutions, cloud storage and cybersecurity measures. The pandemic drove most organizations into the remote and hybrid work model, which led to the rising demand for cloud services. Also, companies have come around to understand that digitization is now a major priority for their businesses to be efficient and stay relevant in the long run, much before the COVID-19’s advent. The pandemic increased that pace and made it an overnight necessity. Today, we are helping companies in cloud storage, digital workspaces, unified service delivery platforms, and other tools that can bring speed and efficiency to their business processes. How is India coming up as a digitally smart country? The researchers at Harvard University have emphasized that India is leapfrogging into the Fourth Industrial Revolution. We are now the second-fastest digitizing economy and a recognized global IT force. India’s expertise in information technology has broadened the country’s possibility of innovation in every aspect of its economic engine. It has helped optimize resources across sectors ranging from e-education, manufacturing, agriculture, healthcare, retail, financial services, banking, national defense, and security to public utilities. However, it is one thing to be digitally equipped and another to utilize the benefits of data generation. Several drawbacks such as data skills gap, data silos, manual processes, business
silos, and data privacy and security weaknesses have kept Indian companies from taking full advantage of their data pool. With data analysis, companies can derive predictive knowledge for improved decision making, mitigating risk & fraud, improving customer service, and optimizing and improving customer experiences. How much advantage are Indian businesses deriving from the Big Data boom? Surprisingly, Big Data is proving to be a bane than a boon for many organizations at present. Some companies are still reluctant to pursue any data analytics strategy, while others are keeping their data in their own data centers despite knowing the benefits of data processing at the edge or the cloud. According to new research by Dell and Forrester Consulting, 82% of organizations in India generate data faster than they can analyze and use and 71% of businesses say they constantly need more data than their current capabilities provide. The research further highlights that 63% of Indian businesses struggle with security and compliance requirements, and 67% are already overwhelmed with their current data repository. Many of them don’t possess the technical skills required to manage a data lake. The situation can improve if companies start shifting to an as-aService model for most of their applications and infrastructure. It will allow businesses to save time and resources from moving and tracking data from one platform to another and help derive actionable insights faster. With an as-a-Service model, companies also gain better control of their IT spend, improve their outdated IT infrastructure, and better support their data teams — all
without committing to heavy Capex costs. How do you see the COVID’s impact in the digital landscape of India? With any crisis. come greater opportunities. The nationwide lockdown in 2020 unwittingly accelerated the digital transformation process amongst businesses, as they had to ensure business continuity at all costs. This expedition of digital transformation is a positive outcome of the pandemic. COVID lockdown protocols resulted in people resorting to virtual proximity. The frequency of using digital services and platforms was on the rise like never before. From learning to working to entertaining, all happened online through digital modes. Therefore, it was a natural progression for businesses to deliver seamless digital solutions to their consumers. As per a McKinsey report, the digital transformation has impacted Asia in a manner that it is at least four years ahead, which means we achieved as much digital prowess by 2020 as expected to achieve not before 2024. What are the key aspects companies must keep in mind while transiting to digital mode? In normal times, while making any drastic change to the business processes, companies usually take sufficient time in planning and consulting with experts, treading carefully and after running several pilot projects, they make their final moves. However, in the new normal, there is less time for companies to spare in planning, especially when it comes to digital transition. Planning at times is dilly-dallying in disguise, which companies must be aware of. Playing safe and taking it slow can prove to be a strategically bad move. To get a digital transformation process on track, companies must now reassess their digital initiatives. Two major areas that companies need to assess in their digital initiatives – one, that provide immediate help to the workforce, customers, and the broad set of stakeholders to which the business is responsible, and two, that strengthens the company’s positioning for the new normal world. How have Crayon Software Experts India’s journey been so far? We are comparatively a new entrant in the industry, and with passing time, we are maturing very well in the data transformation business. We have spent the last several years developing and diversifying our offerings.
To access the complete article log on to: www.enterpriseitworld.com OCTOBER 2021 ENTERPRISE IT WORLD 25
SECURITY // RANSOMWARE
CRING RANSOMWARE UTILIZE 11-YEAR-OLD ADOBE COLDFUSION SOFTWARE TO BEGIN ADVANCED ATTACK, SOPHOS RESEARCH DISCLOSE
ANDREW BRANDT, PRINCIPAL RESEARCHER, SOPHOS
Sophos a global head in next-generation cybersecurity, has issue research, “Cring Ransomware Exploits Ancient ColdFusion Server,” describing a sophisticated attack the Cring ransomware operators mounted against a target after hacking a server running an unpatched, 11-year-old version of Adobe’s ColdFusion 9 software. The target used the server to collect timesheet and accounting data for payroll and to host multiple 26 ENTERPRISE IT WORLD OCTOBER 2021
virtual machines. The attackers breached the internet-facing server in minutes and executed the ransomware 79 hours later. Andrew Brandt, principal researcher at Sophos, said “Devices running vulnerable, outdated software are low-hanging-fruit for cyberattackers looking for an easy way into a target,” s. “Cring ransomware isn’t new, but it’s uncommon. In the incident we researched, the target was a services company, and all it took to break in was one internet-facing machine running old, out-of-date and unpatched software. The surprising thing is that this server was in active daily use. Often the most vulnerable devices are inactive or ghost machines, either forgotten about or overlooked when it comes to patching and upgrades. “But, regardless of what the status is – in use or inactive – unpatched internet-facing servers or other devices are prime targets for cyberattackers scanning a company’s attack surface for vulnerable entry points. This is a stark reminder that IT administrators benefit from having an accurate inventory of all their connected assets and cannot leave out-of-date critical business systems facing the public internet. If organizations have these devices anywhere on their network, they can be sure that cyberattackers will be attracted to them. Don’t make life easy for cybercriminals.” Sophos found that following the initial breach, the attackers used fairly sophisticated techniques to conceal their files, inject code into memory, and cover their tracks by over-writing files with garbled data or deleting logs and other artifacts that threat hunters could use in an investigation. The attackers were also able to disable security products because the tamper-protection functionality was switched off.
CYBERSECURITY AND SAFETY // SECURITY
CYBERSECURITY AND SAFETY, COLLABORATION, INNOVATION: THREE-WAY APPROACH TO PUSH INDIAN AUTOMOTIVE ECOSYSTEM
NXP India, one of the biggest R&D Centres for NXP Semiconductors and leading organization in secure connectivity solutions for embedded applications organized their 9th Mega Tech
Summit- Security & Safety Week. With the theme ‘Are Safety and Security a source of competitive advantage for next-generation products’ the virtually held event shed light on how in the
hyper-connected and constantly evolving Indian automotive sector, safety and security technologies should be given due importance. Cybersecurity and functional safety, multilevel stakeholder collaboration & engagement, and sparking innovation through incentives, were identified as the pathway to an indigenous automotive ecosystem.The four-day long virtual event comprised of multiple engaging keynotes by NXP Global leaders starting with Rafael Sotomayor, Executive Vice President & General Manager, Connectivity & Security, Henri Ardevol, Executive Vice President & General Manager, Automotive Processing, Lars Reger, Executive Vice President & Chief Technology Officer and Steve Owen, Executive Vice President, Sales and Marketing. Lars Regar, Executive Vice President and Chief Technology Officer, NXP Semiconductors, said “Software functionality is important, but all security is actually interlinked and anchored. There’s nothing like distinct software or hardware security, it is the overall security that matters at the end of the day.” Without stringent cybersecurity measures, the entire vehicle can be hacked. The notion that hacking is only limited to software or integrated systems is becoming a thing of the past with integrated and embedded systems coming into play. For strengthening cybersecurity through tech adoption and giving impetus to innovation, multiple players need to be on board. This cannot be done without government incentives, concerted approach and a knowledge sharing framework that involves all stakeholders. Sanjay Gupta added “Safety and security are non-negotiable. Any future product irrespective of its performance and intelligence cannot capture the mass market without consumer’s ‘trust’. Hence future belongs to those who take a holistic approach to safety and security and is focused on correct-by-construct approach by building next-generation products and solutions.” Functional Safety (ISO26262) integration into semiconductors development cycle is a niche skill and requires specialized training. Skilled workforce and keeping the curriculum in sync with latest industry innovations is another imperative for a world-class ecosystem. “A nation that can do this best in keeping curriculum updated with times and imparting best-in-class training to college grads will have the thought leadership lead when it comes to innovations and building a tech ecosystem”, added Lars. OCTOBER 2021 ENTERPRISE IT WORLD 27
INTERVIEW // DATA CENTER
BY SANJAY@ACCENTINFOMEDIA.COM
P I Y U S H
S O M A N I
Managing Director and Chairman, ESDS Software Solution Ltd.
We have built a comprehensive Cloud platform that our customers rely on, consisting of Cloud infrastructure, well-architected solutions aimed at reducing cost and providing safety, flexibility, scalability, and reliability to enterprises compared with the traditional on-premises IT models
28 ENTERPRISE IT WORLD OCTOBER 2021
DATA CENTER // INTERVIEW
ESDS HAS THE LARGEST NUMBER OF BANKING CUSTOMERS IN INDIA What is the state of DC capacity requirement in India? While 25 projects are operational, 20 are under development, 20 construction projects have been announced and 5 projects are being planned, the construction activity in building data centers is important to augment capacity. Few of state governments including Maharashtra are allotting dedicated land to build data centers in the region. It is estimated that investments in data center industry would reach USD 5 billion by 2025, up from USD 3.4 billion in 2019. Briefly tell us about ESDS as a DC company from its genesis to growth? As a company, ESDS is engaged in the business of providing managed Cloud and Data Center services; continuous and uninterrupted supply of our services is a critical component of our business. ESDS’ customers require continuous access to their data and round-the-clock service assistance. ESDS caters its services through three Data Centers in India, one each in Navi Mumbai, Nashik and Bengaluru have maintained an uptime of at least 99.995% during the last three fiscal years. ESDS Data Centers are placed in connected on a 10 Gbps backbone network. This Data Center backbone network is backed up with state-of-the-art disaster recovery services. ESDS also serves its customers with Cloud-based data backup and recovery solutions. What are the competitive advantages of ESDS vis-à-vis the competition? Today, ESDS is amongst India’s leading Managed Cloud Service & end-to-end multi-Cloud requirements providers. We have built a comprehensive Cloud platform that our customers rely on, consisting of Cloud infrastructure, well-architected solutions aimed at reducing cost and providing safety, flexibility, scalability,
and reliability to enterprises compared with the traditional on-premises IT models. ESDS’ Competitive Strength lies with the following1. ESDS offers a comprehensive and integrated range of offerings that provide a “one stop shop” for managed Cloud solutions to a diversified and marquee clientele. ESDS’ business offerings provide a comprehensive range of solutions, which we believe provides a “one-stop-shop” for its customer’s Cloud adoption, and is an important factor in customer acquisition, retention and set us apart from its competitors. 2. A robust and scalable business model with multiple levers of growth. ESDS is characterized by multiple levers of growth, such as Government initiatives for promoting Cloud services, technology, and other partnerships. We believe we are well-positioned to leverage on such opportunities due to our robust and scalable business model due to patented Vertical Auto-Scalable Cloud Technology, which plays an important role in achieving optimal capacity utilization, thereby allowing us to service larger load demands. ESDS operates its business on an asset-light model, which comprises ownership of computing hardware assets only. What are the top 10 compelling reasons for the CIOs to go to ESDS for their DC requirements? ESDS presently hosts more than 1300 customers across industries on its Data Centers situated at Nashik, Navi Mumbai, and Bengaluru, aggregating a floor space of over 50,000 square feet. As a CIO, one gets the following benefits with ESDS for their DC-related requirements• “Tier 3” Status Data Centers by QSA International Limited connected by a 10 Gbps backbone network • Data Centers situated within Indian geographic boundaries, ensuring maximum data
security & availability • Uptime of 99.995% across all Data Centers (during the last three fiscal years) • Cloud-based Disaster Recovery as a Service • eNlight is built on multiple layers of security and is, therefore, able to deliver enterprise-grade security. As Cloud is becoming more relevant for the organizations owing to their digital journey, what is the play of ESDS in this situation? During the ongoing pandemic, the shift of work culture from office set-ups to virtual work generated the urgent need of secure, reliable, scalable, and cost-effective technology services across the country. The hybrid Cloud witnessed the majority investment as compared to public and private Cloud model during the pandemic. Since the outbreak of the pandemic, the Indian organizations have become more data driven in terms of their decision making; thereby leading to the growing use of Cloud technology to make optimal utilization of insights from data. The demand for adoption of Cloud computing for application by the educational institutions has also gained momentum during the pandemic period. ESDS is the first Cloud Service Provider in India to offer Community Cloud services on a multi-tenant model to organizations with a similar business model and requirements. By hosting their critical data and applications with ESDS, businesses get the high levels of security backed with uptime of 99.995% during the last three fiscal years. As you are going for a public offering, what is your objective behind it? Which are the areas that you want to invest? We are considering all funding alternatives, including transactions in the capital markets. How is your participation in Edge Data Centers? Any Data Center provider deploys edge Data Centers so that facilities remain close to the end-users so that they can deliver resources and cached content to their end-users. These facilities remain connected to a central Data Center or multiple Data Centers. Today, organizations across industries use edge Data Centers as high-performance & cost-effective techniques for their end-customers with core Data Center functionalities.
To access the complete article log on to: www.enterpriseitworld.com OCTOBER 2021 ENTERPRISE IT WORLD 29
THE STUFF // PRODUCTS & SERVICES
CIO TOYS
B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M
BEST POWER EQUIPMENTS LITHIUM BATTERY SOLUTIONS
Best Power Equipments, India’s leading power manufacturing brand recently announced that it is now offering lithium battery solutions with a 5 year warranty. Lithium batteries last longer and recharge faster, saving time, money and reducing risk throughout the lifecycle of the uninterruptible power systems (UPS). Due to its higher reliability, efficiency and higher power density, BPE‘s lithium battery is cost-effective as compared to others in the market. Lithium batteries are poised to become the preferred choice for UPSs in IT applications. This can 30 ENTERPRISE IT WORLD OCTOBER 2021
be accredited to the growing awareness among users about reduced greenhouse gas emissions. Since its inception, BPE has more than 1 lakh installation base, 300 plus channel partners, and long standing association with Ingram Micro and IRIS Computers as national distributor. BPE, being an Indian domestic manufacturer aims to achieve sustainable development goals and promote innovation, creativity, and sustainable work to boost the country’s economy and become one of the leading player in the global markets. BPE with its headquarters at Noida, India,
was established in the year 2000. The company has strategically expanded, by providing power solutions for IT, Industrial & Critical equipment, telecom, data centers & electro-medical gadgets, not only in India but at Singapore, Malaysia and other countries. BPE manufactures at its state-of-the-art manufacturing facility at Noida. The product range includes Line Interactive UPS, Single Phase Online UPS, Three Phase Online UPS, Rack Mount/ Modular UPS and Solar Inverter & IDU.
Transforming telecommunications enriching the customer experience atos.net
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