September Issue 2021

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FOR THE CIOs. BY THE CIOs. SEPTEMBER 2021

MINHAJ ZIA

DIRECTOR FOR COLLABORATION SALES, CISCO INDIA & SAARC

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EDITOR’S LETTER

BIG CHALLENGES FOR DIGITAL TRANSFORMATION

Hello Friends.

The ultimate goal for the CIOs is to achieve digital transformation for their respective organizations. As we know there are 7 key challenges i.e., Dedicated IT Skills, Change Management, Evolving Customer Needs, Defined Strategy, Budget Constraints, Ineffective Data Management, and Inefficient Business Processes.

These 7 challenges are quite aligned with the business objective of the organizations. First challenge is lack of dedicated IT Skills. This is something which is not under the control of the CIOs. Therefore, the leaders need to upgrade and reskill the skillsets of the existing. The second issue is change management. The companies need to develop practice for change management. This is nothing but practice. The third thing the leaders need to keep in mind is how to develop and see the need of the customers are evolving and accordingly plan and create or quire tools for the company to service the customers.

Strategy is something which is one of the most important aspects of the CIOs skillsets. Along with

NEXT MONTH SPECIAL

other stake holders of the organization, they need to create short term and long-term strategy and work around that.

Budget is always a constrain for IT but if there is a real requirement no CFO or management says no.

So, budget constrain is a myth. If a CIO is not getting adequate budget, it means she/he is not able to create a road map and showcase it to the management.

Data management and inefficient business process are also equally important. CIOs need to take it seriously.

Now how to start. CIOs need to think with digital first as a mindset and share the mindset with others in the group. Second is cloud first should be strategy as moving forward and security should be given utmost importance from the word go.

The problem with leadership is that they feel complacent about the skills and information. Of course, they are not wrong because there are overflow of information in the industry. Every now and then there is something or other in the industry trying to educate the leader about their skillsets and understanding.

One should not be bothered about this. They should be choosy about the information flow and try to learn as much as possible. Before sign out, I must welcome the CIOs and Leaders to join in our cloud summit where senior CIOs are going to share their cloud journey experience. This event is going to happen on 8th of October at 12 PM.

S A N J AY M O H A PAT R A S A N J AY @ A C C E N T I N F O M E D I A . C O M

COVER STORY

SUPPLEMENT

CLOUD COMPUTING

QUOTES FROM TOP CIOS

The next issue is dedicated to the Cloud Computing. We would like to take feedback from the CIOs and OEMs and create our judgment on the same.

The supplement story of the magazine would have relevant quotes from the top CIOs in India.

PLUS

Interviews and Case Studies

Catch interviews, guest articles and case studies of recent applications from the Industry stakeholders, IT/ITES Vendors and IT leaders and CIOs from the Enterprise IT World CIO Community.

Send in your inputs to sanjay@accentinfomedia.com 4

ENTERPRISE IT WORLD SEPTEMBER 2021

CONTENTS

FOR THE CIOs. BY THE CIOs.

Publisher: Sanjib Mohapatra Chief Editor: Sanjay Mohapatra

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Managing Editor: Anisha Nayar Dhawan Sub Editor: Nidhi Shail, Kumari Ambika Designer: Shadab Khan Web Designer: Vijay Bakshi, Sangeet Technical Writer: Manas Ranjan Lead Visualizer: DPR Choudhary MARKETING Marketing Manager: Vaishali Shukla SALES CONTACTS Delhi 6/102, Kaushalya Park, Hauz Khas New Delhi-110016 Phone: 91-11-41055458 E-mail: info@accentinfomedia.com EDITORIAL OFFICE

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16 CHECK POINT SOFTWARE TECHNO LOGIES ACQUIRES AVANAN DATA CENTER: /19 NTT expands its data center footprint by 20%

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27

22

28 INTERVIEW

GUEST TALK

GUEST TALK

VIKAS BHONSLE

DOUG MERRITT

MINHAJ ZIA

“Cloud Cost Management – 6 Actionable Steps to Lower Your Cloud Spend”

“A Center of Excellence is the Key to your Success in Multicloud Adoption”

“Organizations with Mature Data Practices Innovate Twice as Fast: Splunk”

“Inclusivity is at the Heart of Webex”

RAJENDRA CHITALE

SECURITY

SEPTEMBER 2021 ENTERPRISE IT WORLD

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ITWORLD

ROUND UP

DelaPlex Set up WMS Center of Excellence

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

delaPlex declared today the access of a new Center of Excellence (CoE) service that brings together niche expertise and highly skilled technical resources for the advancement of digital transformation in warehouse management (WMS).

The WMS CoE will go ahead as a global professional services center to provide custom solutions based on real world challenges including moving inventory from producers to consumers around the world. The WMS CoE launch is an important step in furthering the company’s underlining dedication to the evolution of digital supply chain technology.

Rizwan Ahmed, CTO for delaPlex stated, “As we continue our expansion of expertise in digital transformation for supply chain, delaPlex is proud to add Warehouse Management to complement our other specialized CoEs, including Workforce Management.”

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ENTERPRISE IT WORLD SEPTEMBER 2021

Ahmed continued, “Our performance success is a direct result of the contributions of skilled partners, quality vendors, highly trained employees, and Sarvesh’ s ability to make them all work together.”

Sarvesh Yadav, delaPlex Global Practice HeadWMS, said “Businesses today need to respond to changing market dynamics,” “This next-generation CoE service enables our supply chain customers and solution partners alike to react more quickly by tapping into our WMS expertise to achieve business solutions faster.”

DelaPlex is a global software development and business solutions consulting firm that is devoted to helping clients drive growth, revenue, and marketplace value.

D ATA POINT

33% of Technology Providers Plan to Invest $1 Million or More in AI Within Two Years

ITWORLD // NEWS BRIEF

NEC IRIS Recognition Technology Positioned First in NIST Accuracy Testing

NEC Corporation today declared that its IRIS recognition technology ranked first in the world in the most recent iris recognition technology benchmark test, IREX 10, connected by the globally authoritative U.S. National Institute of Standards and Technology (NIST). In this bench mark test, the technology was evaluated with an accuracy rate of 99.5% for “1: N Identification” for images including both among half a million people.

NEC also positioned first in the NIST IRIS recognition benchmark test in 2018, as well as the face recognition benchmark test results published in August 2021. In recent years, NEC has capitalized on its leading artificial intelligence (AI) to strengthen the performance of its IRIS recognition technology against images with deteriorated quality that often occur in practical situations. This has resulted in a significant improvement in the error rate when compared to previous technologies.

NEC plans to use this technology for “walk-

CIO

8

through” IRIS recognition and in combination with face recognition in order to provide highly accurate multimodal biometric authentication.

Multimodal biometrics provides high precision results even when face masks caps are worn, and support maintenance of hygienic environments with contactless identification.

As these technologies support safe and secure living, NEC anticipates they will used throughout a variety of applications, including payment at stores, access to facilitates, such as data centers that requires high security management, as well as food and pharmaceutical plants, clean rooms, and medical sites that demand strict hygiene control. NEC will capitalize on its portfolio of biometric identification solutions, ‘Bio-Idiom’, which includes face recognition technologies, and ‘NEC the WISE’, the company’s cutting-edge AI technologies, such as video analytics, in order to expand their use for Fin Tech, digital IDs and more.

Yotta Infrastructure’s NM1 Datacenter Awarded as First Tier IV Constructed Facility

Close on the heels of winning Datacloud’s best APAC datacenter award, the country’s largest datacenter - Yotta NM1 - now wins the rare distinction of being awarded the Tier IV Certificate of Constructed Facility by Uptime Institute (USA) – the leading independent datacenter advisory and certification organisation.

Sunil Gupta, Cofounder & CEO, Yotta Infrastructure, comments, “Last year we were thrilled to receive the Tier IV Certificate for Yotta NM1 design documents (TCDD), which was a prereuisite for the Tier IV Certificate of Constructed Facility (TCCF). The auditors at Uptime Institute monitored our live system demonstrations under real-world conditions and have finally validated the facility’s performance as defined during the design phase. I’d like to congratulate our Engineering, projects, and operations teams for their relentless pursuit of this rare achievement. Yotta NM1 data center now joins elite list of handful datacenters globally who have their facility thoroughly audited by Uptime Institute and received the Tier IV Facility Award.”

EVENTS

08 OCT 2021

12 NOV 2021

3 DEC 2021

Enterprise IT World Cloud Summit 2021.

SME Channels Partner Summit 2021.

Enterprise IT World CIO100 2021.

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ENTERPRISE IT WORLD SEPTEMBER 2021

NEWS BRIEF // IT WORLD

Trend Micro Bring Out its First Cloud One Data Center in India

S/HE SAID IT

PRAMOD SHARDA

CEO, ICEWARP INDIA & MIDDLE EAST

“Our platform is built on a secured cloud storage solution. We are proud to announce that our customers don’t have to worry about their sensitive or crucial data. We provide our customers a multi-fold user experience that is cost-effective.”

Trend Micro Incorporated, the global leader in cloud security, today announced the launch of its cloud one regional data center in India, to upload data sovereignty and safeguard data privacy in the country.

Cloud one is Trend Micro’s flagship cloud security services platform for protecting severs, resources, and applications in the cloud. Trend Micro takes the lead by becoming one of the first security vendors to have the broadest set of services around cloud security, delivered out of India. This move follows Trend Micro’s launch of its regional XDR in India last year.

Vijendra Katiyar, Country Manager, India & SAARC, Trend Micro said, “As a customerfocused organization, we help our customers to adopt cloud security services and give them the advantage to move to the cloud without worrying about data security and sovereignty.

QUICK BYTE ON

India is a significant market for us and to reinforce our commitment towards our customers in India, we have launched Trend Micro Cloud One data center for India region. It helps simplify cloud security for India region.

It helps simplify cloud security for our vast clientele-especially in BFSI, government and other regulated sectors,” He further added, “Cloud One addresses the most fundamental cloud security requirements of the customers, protecting a number of the most used cloud services, such as compute, file storage, containers, and server less functions, virtual private network, and more. Cloud one also enables customers to gain full visibility into their hybrid or multi-cloud environment, and ensure that the cloud service are configured correctly and are compliant to industry standards.”

“First, the outlook for global growth: for 2020 it is negative—a recession at least as bad as during the global financial crisis or worse. But we expect recovery in 2021.

To get there, it is paramount to prioritize containment and strengthen health systems—everywhere.

K R I S TA L I N A G E O R G I E VA , M A N A G I N G D I R E CTO R , I N T E R N AT I O N A L M O N E TA R Y F U N D

SECURITY

It’s time to bring in the cybersecurity experts “2021 has been a busy year for cybersecurity professionals so far. With global security incidents such as the Colonial Pipeline and Kaseya cyber-attacks, as well as the Microsoft Exchange data breach, business leaders are recognising that cybersecurity can no longer take a back seat. As remote work models increasingly become popular and the push towards digital transformation intensifies, customers have their hands full as they step up their environments and workloads to the cloud, train staff to operate with new technologies, and simultaneously ensure productivity and profitability. However, having dedicated personnel and resources to constantly monitor the threat landscape can prove to be an expensive and arduous task. This is where managed security services can come to the rescue.”

SEPTEMBER 2021 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

Kodak Alaris State First Ever BLI PaceSetter Award in Distributed Capture from Keypoint Intelligence

NEC Set up iPASOLINK EX Advanced, E-Band Wireless Transport Solutions in India NEC Corporation of India (NEC India) today declared the set up of iPASOLINK EX Advanced Dual, NEC’s outdoor, integrated, ultracompact microwave radio supporting 70-80 GHz band communication (E-band), in India. NEC is that forefront in developing and providing field-proven, reliable wireless backhaul solutions through NEC’s PASOLINK series of microwave Radios for providers all over the world iPASOLINK EX Advanced Dual is NEC’s first wireless equipment to offer 20Gbps capacity.

The low latency, multifunctional, and compact iPASOLINK EX Advanced dual caters to mobile operators that provide LTE Advanced and 5G services, as well as other customers demanding reliable and

EXECUTIVE

high-capacity transmission for epoch-making services. iPASOLINK EX Advanced Dual is highly adapted to network loads, weather unexpected or scheduled, provides flexibility and agility at a lower cost (compared to optical fibers) with matching reliability that satisfies demanding customers and their end users. Moreover, NEC’s radio equipment boats the lowest failure rate in the industry, providing customer long-lasting stable operation and high cost-efficiency.

Sandeep Sudeep, Vice President, Telecom, NEC India, said “The launch of NEC’s iPASOLINK EX Advanced Dual in India is a gigantic asset towards building NEC India’s Telecom stack prior to the much-awaited 5G rollout in the country.

Keypoint Intelligence, the world’s foremost independent provider of testing services and analytical information to the document imaging industry, today announced that Kodak Alaris has won the Buyers Lab (BLI) 2021-2022 PaceSetter Awards in Distributed Capture. Based on research conducted in the North American market, this accolade recognizes the OEM with the leading distributed capture technology portfolio, including single-function scanners, capture software, and professional services offerings.

Kodak Alaris makes it easy for businesses to unlock pertinent business information trapped in paper documents and send it where it’s needed next—all in an instant, from anywhere on the globe. Kodak Alaris combines an outstanding lineup of document scanners with workflow automation, distributed capture, and remote monitoring and management solutions to help businesses get the most out of their digital transformation investments.

Lee Davis, Associate Director of Software/Scanners, said “We are very impressed with Kodak Alaris’s distributed capture technology portfolio,” “The entire breadth of the company’s hardware is best characterized by its ease of use, media-handling capabilities, and image quality—a perfect fit in shared scanning environments.

MOVEMENT

Atul Soneja Joins CitiusTech as President

Chip Childers Joins Puppet as Chief Architect

Decimal Technologies Appoints Shikha Dhillon as the Head of HR

Zaggle appoints Arundhoti Banerjee as Chief Operating Officer

10 ENTERPRISE IT WORLD SEPTEMBER 2021

Bobble AI Strengthens its Senior Leadership team

Logmeln Titled Patrick McCue as Global Vice President of Channel Sales

NEWS BRIEF // IT WORLD

BOOK

SHELF

Marketing Management

GLOBAL UPDATE

BY

PHILIP KOTLER (AUTHOR)

ESDS Software Solution Build up its Team with Hiring Drive for 300+ Engineers ESDS Software Solution Limited, foremostIndia’s leading cloud service and end-to-end multi-cloud requirements providers, as per the Ken Research Report, is all geared up to expand its team base in India. This hiring drive will be focused on getting on-board 300+ engineers for the Mumbai, Nashik, Pune, Bangalore and Gujarat offices. The enrollment is open for both fresher and experienced candidates across various roles and positions.

With this recruitment drive, ESDS aims to not only invest in the new talents in the field of engineering but also help them flourish in line with the firm’s mission.

The new ESDS members will be joining various departments under the leadership of Piyush Somani, Managing Director & Chairman.

Mr. Piyush Somani, Managing Director & Chairman expressed, “At ESDS our mission is to achieve the 4B’s – Touching Lives of 1B+ people, Connecting to 1B+ Smart Devices, Unicorn in Make in India Advanced Technology and Raising 1B+ Trees, and with the joining of new talents we look forward to getting closer to our

mission. We believe in acquiring & sharing knowledge continuously, developing skills and enhancing professional growth. At ESDS it is our constant endeavor to do well for our country and make them proud with our work and culture.”

The hiring drive started from 1st September, potential candidates can visit the ESDS website or check the career section for roles matching their respective profiles and apply for the same The company operates the business on an asset-light model and offers products across diversified industries that include government ministries & companies and corporate entities across sectors such as BFSI, manufacturing, IT and ITES, telecom, real estate, pharmaceuticals, retail, and education and in several countries across the APAC region, Europe, Middle East, the Americas, and Africa. The company operates its business through three data centers in India, one each in Navi Mumbai, Nashik, and Bengaluru covering over 50,000 sq ft.

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About The Book The world of marketing is changing everyday-and in order for students to have a competitive advantage, they need a textbook that reflects the best of today’s marketing theory and practices.

Phillip Kotler Marketing Management is the gold standard marketing text because its content and organization consistently reflect the latest changes in today’s marketing theory and practice.

About the Author Pearson is the world’s largest education company, helping people of all ages to make measurable progress in their lives in more than 70 countries.

For all of us at Pearson and for the millions of people around the world who use our products and services, learning is a journey.

Keysight and Orolia Advance 5G Location-Based Services Based on Global Navigation Satellite System Technologies Keysight Technologies, a leading technology company that delivers advanced design and validation solutions to help accelerate innovation to connect and secure the world, and Orolia have joined forces to advance 5G location-based services (LBS) based on global navigation satellite system (GNSS) technologies.

Working with Orolia, a world leader in Resilient Positioning, Navigation and Timing (PNT) solutions, allows Keysight to extend its 5G device test solution

portfolio with advanced global navigation satellite system (GNSS) simulation capabilities. As a result, exciting users of Keysight’s 5G device test solution can easily address GNSS- related 3GPP protocol conformance and carrier acceptance test requirements by upgrading the software in Keysight’s E7515B UXM 5G Wireless Test Platform and combining it with Orolia’s GSG-8 simulator.

SEPTEMBER 2021 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

The Top 7 Ways Cyberscammers and Malware Operators Abuse Google Forms, According to Sophos Research

Sophos, a global leader in next-generation cybersecurity, has published research, “Phishing and Malware Actors Abuse Google Forms for Credentials, Data Exfiltration,” describing how cyberattackers – from entry-level scammers to advanced adversaries – abuse Google Forms to implement a wide range of attacks, targeting both organizations and individuals.

“The extent to which cyberattackers abuse Google Forms came to light while we were researching how malware abuses encryption to conceal its activities and communications,” said Sean Gallagher, senior threat researcher at Sophos. “Google Forms offer cyberattackers an attractive proposition: the forms are easy to implement and trusted by both organizations and consumers; the traffic to and from the service is secured with Transport Layer Security (TLS) encryption so it can’t be easily inspected by defenders; and the whole set up essentially provides a free attack infrastructure.

8 Additional Revenue Streams for Your Business Running a company isn’t always simple, and your cash flow may not always be as flexible – or as good – as you’d want. Diversifying your revenue streams is one way to make more money, and while it may not appear to be something you can do at first glance, it is certainly something worth considering because, if you dig a little deeper, you will most likely discover that you can add revenue streams without too many problems. Here are a few suggestions for generating extra revenue in your existing company.

Rent Out Your Property Are you using all of the available space in your present company premises? If not, you could rent part of it out and make a decent living off of it. Many small companies need just a room, or perhaps a portion of a room. It’s difficult for these companies to find suitable premises; they are few and far between. If you have an empty room or space to rent, the owner of a small company may be extremely interested. Can you add shared secretarial services to your rental to make it more appealing, or perhaps shared kitchen space? You could even rent out the space on an as-needed basis for meetings. If you think carefully about who you rent to, there could also be opportunities to cross-promote and help one another in business.

Akamai to Obtain Guardicore to Expand Its Zero Trust Solutions to Help Stop Ransomware Akamai Technologies, the world’s most trusted solution to power and protect digital experiences, today announced it has entered into a definitive agreement to acquire Tel Aviv, Israel-based Guardicore. By adding Guardicore’s micro-segmentation solution into Akamai’s extensive Zero Trust security portfolio, Akamai will be uniquely suited to provide comprehensive protections to the enterprise, defending against threat actors and the spread of malware and ransomware.

Guardicore’s micro-segmentation solution is designed to limit user access to only those applications that are authorized to communicate with each other. By denying communication as the default, the threat surface and risk exposure are drastically reduced, thereby limiting the spread of malware and protecting the flow of enterprise data across 12 ENTERPRISE IT WORLD SEPTEMBER 2021

the network. This protection extends beyond the data center to the cloud, including bare metal, virtual machines and containers.

Tom Leighton, chief executive officer and co-founder, Akamai Technologies, said “Given the recent surge in ransomware attacks and increasingly stringent compliance regulations, investing in technologies to reduce the spread of malware has become mission critical,” Akamai Technologies. “By adding Guardicore’s leading micro-segmentation products to Akamai’s comprehensive portfolio of Zero Trust solutions, we believe Akamai will be able to provide the most effective way to combat ransomware on the market today.”

DIGEST ZERO CERTAINTY APPROACH TO INDUSTRY’S BROADEST CYBERSECURITY PLATFORM Zero certainty is a term frequently touted but rarely implemented authentically by cybersecurity providers. Trend Micro Incorporated is changing that with the full release of its risk insights capability following a beta test with 3,500 enterprises.

The industry’s broadest Zero Trust risk assessment solution now forms a critical component of Trend Micro’s unified cybersecurity platform.

Joel Stradling, Research Director European Security & Privacy, IDC, said “Some of the downsides of digital transformation projects are legacy security systems causing issues and an almost unmanageable expansion of complexity,” “To compound this, the threat landscape is increasingly sophisticated making defense strategies similarly complex.

DIGICERT 2021 ANNOUNCE OF PKI AUTOMATION SURVEY FINDS APAC COMPANIES ARE SCUFFLING WITH RELIANCE ON MANUAL PROCESSES AMID GROWING VOLUME OF DIGITAL CERTIFICATES DigiCert the world’s foremost provider of TLS/SSL, IoT and other PKI solutions, today released its 2021 State of PKI Automation survey that shows the typical enterprise in Asia Pacific (APAC) now manages over 40,000 publicly and privately trusted PKI certificates.

Manually managing this volume of certificates can lead to costly outages if not handled correctly, as evidenced by the finding that two-thirds have experienced outages caused by certificates expiring unexpectedly. More than one third (35%) have experienced five to six such outages in the past six months alone, as compared to the 25% global average.

FORTINET TAKE UP ITS SECURE SD-WAN MOMENTUM WITH NEW GLOBAL SERVICE PROVIDERS Fortinet today declared six new service providers have selected Fortinet Secure SD-WAN to differentiate their business and deliver new value-added services to customers. These six organizations, including Tata Teleservices, Comcast Business, Granite Telecommunications, C&W Business Panama, Acuative and 1&1 Versatel, are expanding their customer offerings powered

by Fortinet Secure SD-WAN, continuing Fortinet’s momentum with an existing and expanding list of service providers (SPs).

Vishal Rally, Senior Vice-President, Product and Commercial at Tata Teleservices, said “There is an emerging need to transform networks at scale without compromising security.

NEWS BRIEF // IT WORLD

MANAGEMENT

MANTRA

“Your smile will give you a positive countenance that will make people feel comfortable around you.”

Les Brown, The Motivator, Les Brown

Commvault Sees Request for Intelligent Data Management across Organization in India

Commvault (NASDAQ: CVLT), a foremost global enterprise software head in the management of data across cloud and on-premises environments, today announced a fast growing momentum in India as customers selected its award winning solutions to enhance data resiliency amidst the pandemic. With a strategic focus on building future-ready capabilities, Commvault delivers a unified data service platform designed to meet organization’s growing demand to intelligently manage their most critical asset- their data, no matter where it lives.

According to a Gartner report, enterprise information security and risk

management end-user spending in India is forecasted to reach US$2.08 billion by year end, an increase of 9.5% from 2020. The market growth in India is primarily driven by the increasing risk awareness across various sectors such as public sectors, BFSI, telecom, IT, and healthcare to protect and backup their critical enterprise data.

Anushuman Rai, Area Vice President, India and South Asia, Commvault, said “Data is one the most valuable assets a business can have with a tremendous impact on its long-term success and efficient as possible, Our proven technology doesn’t just protect the data —it also helps increase visibility, reduce data sprawl, and accelerate transformation across hybrid environments.”

The company’s rapid growth in the market reinforces Commvault’s leadership as customers increasingly move to intelligent data management, to store, protect, optimize, and use their data, wherever it lives. The recent rise in cyberattacks, especially ransomware, in the country, is also resulting in increased adoption of Commvault’s backup and recovery solutions to ensure business continuity, no matter what.

IndianOil Corporation Combine with Automation Anywhere to Accelerates Automation

Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced a collaboration with IndianOil Corporation Limited (IOCL) first oil marketing company in India to speed and scale automation to drive increased innovation across its 30,000 employee organization.

During the first phase of a five-year plan, IOCL has automated select key processes across departements including Finance, HR, Inventory, etc. using Automation 360, the world’s first AI- powered RPA platform.

“We have crowdsourced 50+ ideas through an enterprise-wide ‘RPA Botathon’ event that saw enthusiastic participation from hundreds of IndianOil employees across businesses and functions.

Participants trained to build bots on Automation Anywhere’s cutting-edge platform developed multiple bots by the end to this exercise. As a result, we now have a trained pool of resources capable of converting an idea into a bot” said Alok Khanna, Executive Director (SIS & IS), who is leading the digital transformation team of IndianOil. Milan Sheth, Executive Vice President, IMEA at Automation Anywhere.

Tata Tele Business Services Unveils Customer Experience Platform’ (CEP) For Businesses Tata Tele Business Services (TTBS), foremost enabler of digital connectivity and collaboration solutions for Enterprises in India has introduced industry’s first customer Experience platform (CEP)’ enabling a complete digital experience for their enterprise customers and partners. CEP is an innovation medium to bring the product virtual self-experience closer to the customers, at their availability and comfort.

CEP will enable the channel partners and TTBS team to easily communicate about specific product related details to the customer. Customers will be provided secured log-in credentials

to experience the product virtually and feel how it can be beneficial to their business with product demo videos and related industry specific case-studies. This is a user – friendly, collaborative solution built for faster, simpler, and closer approach for TTBS customers and partners.

Speaking on the occasion, Mr. joyjeet Bose, senior Vice president, Tata Teleservices sid, “In today’s world, “experience before you buy” mindset is reshaping how customer purchase tech products. There is nothing more powerful than allowing customers understand and experience how our product or solution truly solves their

business challenges. Customer Experience portal reaffirms our customer-first ideology as it redefines customer experience through a highly engaging integrated platform.”

CEP platform is fully secure; as the credentials of the customer who experience this platform remain confidential and login to the portal is done via OTP based MFA which ensures only the right party can access the services. CEP also acts as a comprehensive learning platform till the time the user is not completely acquainted or familiarized with the flow of use.

SEPTEMBER 2021 ENTERPRISE IT WORLD

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ITWORLD // NEWS BRIEF

Vertiv to Acquire the E&I Engineering Group

Micro Focus Announces New Solutions for Core Business System Modernization Micro Focus announced the general availability of Visual COBOL 7.0 and Enterprise Suite 7.0, providing flexible application, process and infrastructure modernization solutions for COBOL and mainframe systems. As organizations seek to deliver on IT strategies through modernization and digital transformation initiatives, Micro Focus Visual COBOL and Enterprise Suite 7.0 represent a decade of sustained investment that builds on the company’s more than 40 years of experience in modernizing business-critical applications running on the mainframe or distributed environments.

“This latest release reinforces our commitment to our customers by

delivering proven, robust solutions that protect their investments and enables them to meet the changing business expectations while taking advantage of new environments and infrastructures,” said Neil Fowler, General Manager of Application Modernization and Connectivity at Micro Focus. “Through the integration of application security with Micro Focus Fortify, the expansion of deployment options and the addition of new development tools for delivering contemporary mainframebased systems, these Micro Focus solutions give developers new ways to work with long-standing enterprise applications while delivering on a modernization strategy.

Vertiv, through its subsidiaries, has entered into a definitive agreement to acquire E&I Engineering Ireland Limited and its affiliate, Powerbar Gulf LLC (“E&I”) for approximately $1.8 billion in upfront consideration plus the potential for up to $200 million in cash, based on achieving certain 2022 profit milestones. The upfront consideration consists of $1,170 million in cash and approximately $630 million of Vertiv common stock. The transaction has been unanimously approved by Vertiv’s Board of Directors and is expected to close in the fourth quarter of 2021, subject to customary closing conditions.

Founded in 1986 by Philip O’Doherty, E&I is a leading independent provider of electrical switchgear and power distribution systems, pioneering unique in-house integrated power solution designs and technology tailored to individual client project needs.

With annual sales of approximately $460 million (2021E) and 2,100 employees, E&I has a long heritage in the power distribution market and deep relationships with a blue-chip customer base in more than 30 countries. E&I’s products represent a critical system of the data center power infrastructure and compete in an addressable market of about $7 billion, which is expected to grow 5% annually through 2025.

Poly Unveils New Video Conferencing for Smarter Hybrid Meetings Poly announced the addition of the Poly Studio X70 and Poly Studio E70 to its family of video conferencing solutions at Zoomtopia 2021.

The Poly Studio family is designed to upgrade the video collaboration experience and create meeting equality for all participants, whether in the office or dialing in remotely.

The lineup of Poly Studio video conferencing gear brings broadcast-quality video to every meeting, regardless of the participants’ location, so you can be seen and heard clearly. The Poly Studio X70 and Poly Studio E70 feature Poly Director AI technology, which includes Acoustic Fence, and NoiseBlockAI, giving your meeting 14 ENTERPRISE IT WORLD SEPTEMBER 2021

the feel of a real live broadcast quality production with your own in-room director.

Poly DirectorAI is the brain behind Poly’s cutting-edge video experiences. It uses AI and machine learning technology to deliver real-time automatic transitions, framing, and tracking that make everyone feel like they are in the room together. Poly DirectorAI perfects the hybrid working experience by seamlessly connecting those in the meeting room to those joining remotely.

The Poly Studio E70 intelligent camera is Zoom-certified, and the Poly Studio X70 video bar is expected to be certified by December 2021.

Both solutions will support Zoom Rooms Smart Gallery to bring meeting equality to medium and large rooms. Zoom Rooms Smart Gallery will use AI to create a gallery view, and send up to three unique video streams to frame-up in-room participants to remote attendees, to make sure everyone gets the face-to-face communication they crave.

“Having the best possible Zoom experience requires getting the best possible gear for your team’s home office and meeting rooms,” said Jeff Smith, Head of Zoom Rooms.

ADDITIONAL REVENUE STREAMS // BUSINESS MANTRA

REVENUE STREAMS

FOR YOUR BUSINESS

ing customers. Changing – or adding to – your product line demonstrates that you are up to date with current trends and understand what your consumers want.

Products With Added Value Whatever you offer, there will be something to sell beside it that compliments it and adds value to the purchase. If you go out and clean people’s carpets, for example, you might offer stain removal products. You can sell brushes and combs if you groom dogs. If you sell paintings, why not include frames or perhaps a framing workshop? Don’t offer anything that will replace what you’re doing; instead, sell something that will allow your clients to help themselves in between your visits. This can make a significant difference in terms of revenue and how well your business is perceived.

BY SANJAY@ACCENTINFOMEDIA.COM

Running a company isn’t always simple, and your cash flow may not always be as flexible – or as good – as you’d want. Diversifying your revenue streams is one way to make more money, and while it may not appear to be something you can do at first glance, it is certainly something worth considering because, if you dig a little deeper, you will most likely discover that you can add revenue streams without too many problems. Here are a few suggestions for generating extra revenue in your existing company.

Rent Out Your Property Are you using all of the available space in your present company premises? If not, you could rent part of it out and make a decent living off of it. Many small companies need just a room, or perhaps a portion of a room. It’s difficult for these companies to find suitable premises; they are few and far between. If you have an empty room or space to rent, the owner of a small company may be extremely interested. Can you add shared

secretarial services to your rental to make it more appealing, or perhaps shared kitchen space? You could even rent out the space on an as-needed basis for meetings. If you think carefully about who you rent to, there could also be opportunities to cross-promote and help one another in business.

Online Sales If you don’t already have an online store, starting one and selling online is a fantastic way to increase your sales and bottom line. You don’t even need to modify or build a new website; you can sell on sites like eBay and Amazon Marketplace for a fraction of the price. Holding stock is also unnecessary since you can simply purchase what you need when someone makes an order.

Additional Products Rather than finding new customers to purchase the same goods and services, it is usually less expensive to find additional items to offer to exist-

Work As A Subcontractor Have you considered becoming a subcontractor if you have marketable, skilled employees that other businesses might use? This could be a fantastic way to cover any holes in your schedule and keep your workers active at all times. It doesn’t even have to be individuals who work in construction or other physically demanding occupations.

Excellent managers, for example, can go and help elsewhere on an ad-hoc basis.

Take care to thoroughly screen each request for a subcontractor, as you don’t want to end up lending out valuable workers to a direct rival.

Also, make sure that you charge more than your current day rate; otherwise, by the time you’ve paid your employee, you won’t have earned any profit, rendering the exercise useless.

To access the complete article log on to: www.enterpriseitworld.com

SEPTEMBER 2021 ENTERPRISE IT WORLD

15

SECURITY // CHECK POINT

CHECK POINT SOFTWARE TECHNO LOGIES ACQUIRES AVANAN GIL FRIEDRICH, CEO AND CO-FOUNDER, AVANAN

Check Point Software Technologies Ltd. Acquires Avanan, the fastest growing cloud email security company. Avanan technology provides the high16 ENTERPRISE IT WORLD SEPTEMBER 2021

est level of security for emails and SaaS collaboration suites. Avanan will integrate into the Check Point Infinity consolidated architecture to deliver the world’s most secure email security offering.

Utilizing patented technology designed and built for cloud email environments, this will be the only unified solution in the market to protect remote workforce from malicious files, URLs and Phishing across email, collaboration suites, web, network, and endpoint.

Email technologies have evolved and transitioned from on premise solutions to the cloud.

With 95% of cyber-attacks targeting enterprise networks are caused by successful spear phishing,

the cloud email threat landscape has never been wider. The amount of phishing attacks doubled in 2020, with every Microsoft Office 365 user in the world attacked at least once.

The COVID-19 pandemic and the move to remote work continue to fuel the adoption of cloud office systems and the use of other collaboration suites beyond email (e.g. Teams, Slack, OneDrive), expanding users’ exposure to cyber-attacks even more. This expanded threat landscape requires a new approach to email security since conventional solutions built for on-premises email have failed to adapt for the cloud. Legacy email solutions (SEG) impair native security tools, are blind to cloud threats, and cannot protect collaboration suites.

Avanan, founded in 2015, is the world’s fastest growing cloud-email security vendor. The company developed a patented application-programming interface (API) solution to stop email threats before arriving to the inbox (inline), for both internal and external emails using AI based engines. With over 100 employees, it protects more than 5000 customers and over 2.5 million inboxes. The solution deploys in minutes like an app and is configured in a few clicks.

“More and more businesses are moving to cloud-email platforms and with email becoming a major channel to launch devastating cyber-attacks, this acquisition represents a huge potential as organizations are looking for a new approach to email and collaboration suite security,” said Dr. Dorit Dor, Check Point’s Chief Product Officer. “By integrating Avanan into Check Point Infinity, organizations will be able to modernize legacy solutions with email security as-a-service and protect cloud email and collaboration suites from the most sophisticated attacks. We’ve been using the Avanan technology as an OEM for the last 3 years and I am confident that with this new addition, customers will enjoy the best email security with the best cyber security capabilities.”

“Avanan’s journey to reinvent email security is starting a whole new chapter. By merging with Check Point Software, we are combining Avanan’s best in class A.I. that catches the sophisticated email-borne attacks everyone else misses, with Check Point Software’s unparalleled security capabilities and threat intelligence,” says Gil Friedrich, CEO and co-founder of Avanan. “With Check Point Software’s global organization, we plan to bring our joint solution to all organizations, of all sizes and geographies, to anyone that needs better security for their email and collaboration suite”.

Check Point Software entered into a definitive agreement to acquire Avanan and the transaction is expected to close imminently.

ANDROID APPS // SECURITY

APP SEALING LAUNCH DATA ENCRYPTION SOLUTION FOR ANDROID APPS

AppSealing, a foremost mobile application security solution contributor and service of INKA ENTWORKS, announced the launch of its data encryption solution for Android applications.

With this solution, companies can protect a slew of sensitive data like authentication tokens, unique identifiers, and passwords from unauthorized access and modification, the premium addition of this solution to its mobile application protection suite reiterates AppSealing’s commitment to enabling companies to fend off cyber attackers and prevent illegal application access, theft, deletion, or modification.

The solution offers first-rate encryption architecture and supports AES 256 encryption, the strongest encryption standard like PCI DSS (Payment Card Industry Data Security Standard), GDPR (General Data Protection Regulation), and HIPAA (Health Insurance Portability and Accountability Act). Companies are complianceready immediately without any coding or SDK integration.

James Ahn, CEO with INKA ENTWORKS, explains the relevance of data encryption for fintech companies: “Fintech industry is booming. The global fintech market, which was worth $128Bn in 2018, is expected to touch a figure of $310Bn in 2022. We have been collaborating with our clients to secure their mobile applications.

Our latest offering of end-to-end data encryption further strengthens our mobile application security portfolio and leadership position in the market. We are pleased to make fintech, payment, banking, and gaming apps a lot more secure. We are excited to partner with our customers and help be complaint protect sensitive data, take relevant actions against hackers, and build their business and reputation confidently.”

Govindraj Basatwar, Global Business Head with INKA ENETWORK, said “Digital banking enables companies to provide Fintech and banking services at the touch of a button. It is a great way for companies to serve their customers, but it also means opening Pandora’s Box since attackers are lurking around. Data localization restrictions also put an additional responsibility. With data encryption, we aim to help Fintech companies focus on customer experience, compliance with localization policies, and revenue generation within the safe walls of security.”

SEPTEMBER 2021 ENTERPRISE IT WORLD

17

SECURITY // SOPHOS RESEARCH

PHISHING STRIKE ON THE RISK: 83% OF ORGANIZATIONS IN INDIA REPORT INCREASED ATTACKS THROUGHOUT THE PANDEMIC, ACCORDING TO SOPHOS RESEARCH CHESTER WISNIEWSKI, PRINCIPAL RESEARCH SCIENTIST, SOPHOS

Sophos, a global Chief in next-generation cyber security, today announced the finding of its global survey, “Phishing Insight 2021,” which disclose that phishing attacks targeting organization set up substantially during the pandemic, as millions of employees working from home became a prime target for cyber security. The majority (83%) of 18 ENTERPRISE IT WORLD SEPTEMBER 2021

the IT teams in India said the number of phishing emails targeting their employees increased during 2020.

Phishing has been around for 25 years and remains an effective cyber-attack technique.

One of the reasons for its success is its ability to continuously evolve and diversify, tailoring to

topical issues or concerns, such as the pandemic, and playing on human emotions and trust,” said Chester Wisniewski, principal research scientist at Sophos. “it can be tempting for organizations to see phishing attacks as a relatively low-level threat, but that underestimates their power. Phishing is often the first step in a complex, multi-stage attack.

The finding also reveals that there is lack of common understanding about the definition of phishing. For instance, 67% of IT teams in India associate phishing with emails that falsely claim to be form a legitimate organization, and which are usually combined with a threat or request for information. Sixty-one percent consider Business Email compromise (BEC) attacks to be phishing, and half of the respondents (50%) think thread jacking- when attackers insert themselves into legitimate email thread as part of an attack- is phishing.

Wisniewski, said “The ideal would be to prevent phishing emails from ever reaching their intended recipient,” “Effective email security solutions can go a long way towards achieving this, but this should be complemented by alert and primed employees who are able to spot and report suspicious messages before they get any further.”

NTT // DATA CENTER

seventh US data center campus. NTT Phoenix PH1 will add 36MW of IT load capacity and is the first of seven planned data centers on the 240MW campus.

EMEA: In the past year, NTT has opened new data center buildings in Amsterdam in the Netherlands, and Munich and Frankfurt in Germany, continuing its position as the number one data center provider in the German market. In the UK, the new flagship London 1 Data Center opened in December and, when fully operational, will increase NTT’s capacity by over 200% to support the digital backbone of the UK’s financial services, media, and gaming industries. NTT has also invested in duct and fiber to interconnect all its London data centers.

Over the next two years, NTT will increase its available IT load in EMEA by over 40% as it builds 13 new data center buildings across nine markets in six countries to deliver an added 115MW of IT load across 50,000m2. NTT will launch its first data centers in Madrid and Johannesburg as well as adding buildings to Vienna, Zurich, London and across Germany, with expanded data center interconnections.

NTT EXPANDS ITS DATA CENTER FOOTPRINT BY 20% NTT named market leader with even more capacity as business online surges

BY SANJAY@ACCENTINFOMEDIA.COM

N

TT Ltd.’s Global Data Centers division provides a full stack of ICT services and continues to expand its global data center footprint by 20% to build a connected future that will benefit enterprise and hyperscale clients around the world.

NTT operates data centers across Europe, North America, Africa, and Asia, including a major presence in India. It delivers and operates global interconnected data centers with cross regional data center networks through key markets such as London, Singapore, Tokyo, and Virginia in North America. Its expansions in data center services provide increased data center

capacity and network connectivity across all geographies, including: Americas: In 2020/21, three new data center campuses were opened in Hillsboro, OR, Santa Clara, CA, and Chicago, IL, in addition to expansion in Ashburn, VA. NTT’s 47-acre (approx. 190,000m2) Hillsboro campus features five data centers with 126MW of planned IT load and Subsea Connect, a trans-pacific network connectivity service that provides connectivity between Hillsboro, Oregon and Tokyo, Japan using NTT’s Pacific Crossing (PC-1) subsea cable system. The Phoenix, AZ campus will open in early 2022 and be the

APAC: Jakarta 3 in Indonesia will launch 15MW at Bekasi, approximately 30km from Central Jakarta, by the end of this year. By taking advantage of NTT’s strengths as a network operator, clients will be able to easily connect with IXs and ISPs. Additionally, Cyberjaya 5 in Malaysia started to provide 6.8MW and plan to expand another 6.8MW to the Cyberjaya campus. In Japan, a new data center with 21MW of IT load capacity has been built in Tokyo. In response to strong demand from its clients, NTT is considering further expansion in Bangkok (Thailand), Osaka Metropolitan area (Japan), and Southern Vietnam.

India: With Mumbai 8 going live soon, the Chandivali campus, India’s first operational hyperscale data center park, will reach 85MW of IT load. Over the next 18 months, four new hyperscale data center parks will also become operational: two in Navi Mumbai and one each in Chennai and Delhi, adding approximately 133MW of IT load and 50,000m2 of floorspace. Interconnections for 10 data centers across India will also be rolled out in 2021 and submarine cable landing stations are planned in Mumbai and Chennai.

To access the complete article log on to: www.enterpriseitworld.com

SEPTEMBER 2021 ENTERPRISE IT WORLD

19

GUEST COLUMN // CLOUD SPEND

CLOUD COST MANAGEMENT – 6 ACTIONABLE STEPS TO LOWER YOUR CLOUD SPEND

1. Deploy Cloud Resources on a Small Scale – Only pay for what you use Most of the time, companies tend to purchase more storage arrays or compute nodes than they actually require. It is wise not to purchase additional resources if your applications or workloads don’t really need them. Also, not having excess cloud resources allow you to measure and predict the performance of your environment better and help to analyze cost savings. To start this, it would be prudent to go for a Pay-as-you-go model, which will enable the users to assess the requirement more appropriately.

BY SANJAY@ACCENTINFOMEDIA.COM

2. Resource Tagging – Apply labels to accurately track resources Resource Tags are simply metadata labels that are assigned to your resources. Tagging allows you to attribute the costs of each resource to the specific business area, even when the resources are not in use. When you have specific goals defined, the tags will help you to predict and measure your environment to further lower cloud compute costs.

RAJENDRA CHITALE,

CFO, Crayon Software Experts India.

Most of the time, IT departments are anxious about their increasing cloud cost, especially when they are working with AWS, Azure, or GCP on a daily basis. The best way to eradicate this problem is to have a strict practice of cost management for every single resource created in the public cloud.

There are many different aspects to consider. In terms of strict optimization, here are a few places to start.

20 ENTERPRISE IT WORLD SEPTEMBER 2021

3. Reserved Instances – Measure, then pre-pay for compute costs Reserved Instances is a discount billing concept in which businesses can obtain significant discounts in return for committing to a specified level of usage.

The discount terms, however, vary from provider to provider.

The benefit of reserving an instance instead of going with an on-demand model is that the hourly compute costs are significantly lowered. However, going for Reserved Instances will be possible only when the company is able to predict its usage levels or else the commitment would result in extra costs if not consumed.

4. Cloud Monitoring – How to monitor your cloud

environment Cloud monitoring allows you to identify, manage, and improve the status of your cloud-based resources by using cloud-native or 3rd party measurement tools.

Initially, your cloud spends will increase because you are adding additional services. Over the time, with cloud monitoring, you will be able to pinpoint the exact sources of excess cost and take action to lower or remove them.

5. Cloud Monitoring Tools – Which tool is best for you?

There are many cloud monitoring tools in the market today.

Choosing the right tool depends on your specific business needs and long-term goals. The two most common cloud-native tools are Amazon CloudWatch and Microsoft Azure Monitor.

Regarding 3rd party tools, it is important to have a detailed understanding of your specific requirements before making a decision. Monitoring solutions will vary by price, functionality, and size of the environment being monitored.

6. Hiring a Partner – External dedicated expertise Many organizations do not have the bandwidth or the headcount or the expertise to effectively manage each portion of their cloud environment, especially in a multi-cloud setup. Unless you have the appropriate resources, hiring a partner is the best recommendation. Many partners will have dedicated resources that are specific to each cloud provider, which allows them to pull the right technical architects for a particular problem.

While there isn’t one answer to keeping cloud costs low, the best you can do is to keep a proactive approach. Focus on gaining short-term wins while setting up for success in the long term.

DO OR DIE // GUEST COLUMN

DO OR DIE: MODERNIZATION IS IMPERATIVE Do you know: 80% of US federal IT budget of $ 90 billion is spent on Operations & Maintenance of legacy IT systems

SUMIT KOTHIYAL,

BY SANJAY@ACCENTINFOMEDIA.COM

Vice President Solutions- JK Tech.

Most software businesses that sell/support applications built over the past few decades, often with the same code base and technology stack, run mission and business-critical processes with such software. Are termed legacy, not actually a negative connotation, but, if you are using it for your IT infrastructure it is a ticking time bomb.

Most of the business and technology stakeholders agree that legacy is no longer a choice, but a vital business imperative, but are unsure of the right approach.

The obstacles that cause businesses to postpone or even abandon modernisation projects, vary from one organisation to another and can occur at different stages during the process such as the kind of programming languages used, application architecture, mode of deployment, etc.

Few examples that can help clarify: n Software built with 3G/4G programming languages which are difficult to support n Monolithic architectures with tight bonding between UI, data, and application logic, making them inflexible and difficult to change n Primarily deployed as on-premises based applications, designed to solve a narrow business problem in each domain “If you can’t do business differently then, do different business”

Very often the businesses have a dual challenge of continuing to support an existing base of customers for survival, and at the same time, pursue growth and acquisition of new customers.

And this is where it gets tricky, as there is always a conflict in balancing the priorities and needs of short-term vs long-term goals.

Let’s look at some of the major challenges of modernisation that organisations face when taking on the task: n Heavy Legacy Ecosystem: In most enterprises, that have been running their IT for over two decades, there would be a vast array of applications that exist in legacy technologies.

In such scenarios, when the management takes the decision of modernising the entirety of the legacy footprint, it ends up having a monumental business impact. Taking out even a single application on to the modernisation route, the upstream and downstream applications would continue to exist legacy technologies which also have a lot of legacy protocols, file formats, etc. Hence it becomes quite risky to take them out into a modern platform in one go.

Using a re-factoring approach, wherein the selective sections are taken first to re-structure and optimize existing code without changing its external behaviour, followed by the rest, is generally the plan of action that needs to be followed. This ensures that once all the applications have been modernised and re-platformed, the support for the legacy footprint could eventually be turned off. n Data Migration: Businesses today, have a lot of data which includes their business transactions. Even if you are a new business, most of this data will run into gigabytes if not petabytes or terabytes, and would generally be organised across various database and file formats, etc. Apart from

this, there also might be older encoding being used, which ends up adding another dimension of difficulty in data migration, if not planned well. Overcoming these challenges, and looking at rehosting via cloud enablement, by deploying existing applications or build new components in the cloud or hybrid environment and cloud become quite a task to undertake when dealing with such scenarios. n Ensuring Business Continuity: Another thing that businesses need to look at while undergoing a modernisation process is that they need to ensure that the new platform has similar functionalities that match the existing data formats so that the switch does not end up interrupting business. Business continuity is quite crucial; hence it is essential for platform modernisation processes to ensure that a seamless transition takes place with clean data from the legacy app to the new platform. n Data Security and In House Expertise: One of the biggest challenges that businesses face today is data security. It could be high risk or low risk, there are many kinds of security challenges that generally must be checked upon and taken care of. In today’s world, the risk of cyber-attacks is quite high for cloud data platforms, when compared to on-premises, hence solid data security measures need to be in place.

Having talked about data security, another issue that plagues many data modernisation projects is the lack of in-house expertise. Generally, operation teams are quite adept at handling problems that are related to either infrastructure or are applicationspecific and it is quite difficult to have command over both domains, in a way thatcan build a cohesive application.

To access the complete article log on to: www.enterpriseitworld.com

SEPTEMBER 2021 ENTERPRISE IT WORLD

21

GUEST COLUMN // MULTICLOUD ADOPTION

partners in place.

BY SANJAY@ACCENTINFOMEDIA.COM

A CENTER OF EXCELLENCE IS THE KEY TO YOUR SUCCESS IN MULTICLOUD ADOPTION

VIKAS BHONSLE,

CEO, Crayon Software Experts India.

The one broad objective that is expected from any implementation of technology or solution is that the initiative proves to be successful. This applies to Multicloud and Hybrid cloud solutions too, which have now become the de facto mode of digitalization. Gartner predicted that in 2021 – 90% of enterprises will adopt a Multicloud strategy.

Three factors play an important role for the successful implementation of any Multicloud solution – the right knowledge, strategy and 22 ENTERPRISE IT WORLD SEPTEMBER 2021

Multicloud: A makeover of culture and discipline Adding Multicloud solutions mean having different cloud vendors, who will have their own unique processes, billings, systems and solutions. The goals and the concepts of each vendor are the same, but with multiple vendors, you will be addressing different demands, apps and processes. Multicloud offers innovations and opportunities suited to applications and business requirements, but this also requires a very serious level of insight and visibility – not to mention technical expertise.

From the outset, you will require agile cloud experts and an informed management team. If you start buying and consuming cloud services without the proper framework and governance in place, you will only end up spending more time and resources in sorting out the complex cloud entanglements, which might prove to be a very costly affair.

A Multicloud Center of Excellence (CCoE) One of the best practice methods of ensuring the success of your Multicloud journey is to build an internal Cloud Center of Excellence. This is the name given to a centralized, cross-discipline team that will manage and implement the entire process.

A CCoE team is usually small and consist of experts in different areas of your digital estate, which are mostly the cloud infrastructure, architecture, app development, licensing, security, data analysis. It is very useful to include members from Non-IT functions, especially those from finance, security and operations.

Lastly, from the outset, it should have a significant buy-in from the executive team as well.

A CCoE has the ability to take a holistic view of where your business is now and where

it wants to go. It will look at the governance, planning, and architecture of your IT system and the critical aspects of using Multicloud services efficiently.

A CCoE promotes organizational change Before you embark on the process, it is worth contemplating that the switch to a Multicloud environment will entail structural and cultural change.

With a Multicloud deployment, purchasing and procurement move out of the finance arena and enter the operations arena.

The rapid evolution of services means that old-school CIOs and IT teams are not enough. Your business will be best served by an expert team that consists of cloud architects, engineers, data scientists and security engineers.

An expert adviser can accelerate the change Building a CCoE can be done by internal resources. However, inviting external resources can expedite the process with respect to required structure and expert knowledge. Choose a partner, who has comprehensive relationships with all the leading hyper-scale vendors and deep experience in helping clients migrate to the cloud.

The best way to begin building a Multicloud center of excellence is by taking the following steps: n Ensure the goal and strategy are well defined n Build the team with organizational buy-in and ensure they have the authority to make changes n Create minimum viable standards and governance n Get operational teams to use the defined governance by supporting the initiatives and projects n Keep building culture by delivering training and evangelism n Use a partner to speed up deliverables & enhance the efficiency.

CLOUD ADOPTION // GUEST COLUMN

DATA RESPONSIBILITY NOW NEEDS TO CATCH UP WITH ACCELERATED CLOUD ADOPTION

LEO LYNCH,

Director, Asia Pacific, Arcserve.

BY SANJAY@ACCENTINFOMEDIA.COM

COVID-19 has been a significant catalyst for cloud adoption, pushing many businesses past their initial reluctance. According to Gartner, Australian organisations are expected to spend almost A$10.4 billion on public cloud services in 2021, up 18.2% from 2020.

Arcserve recently conducted a major survey that delves into cloud computing trends and how ANZ companies feel about cloud adoption in general. The study revealed that almost half of all respondents (45%) increased their cloud backup and recovery services because of COVID-19.

Cloud backup and recovery on the rise but security concerns persist The pandemic has driven a wide range of cloud backup and recovery investments, with 63% of companies increasing investment in cloud backup use and 43% implementing data recovery plans that rely on the cloud.

The cloud adoption trend is likely to persist even after the pandemic subsides, mainly because many companies now feel more comfortable with remote working. Facebook and Microsoft have publicly stated that their employees can permanently work from home, even after a

widely adopted vaccine.

As a result, more support will be needed to effectively manage and protect data at these edge locations. And that raises an interesting question: is the cloud secure? A lot of companies don’t think it is. Our survey found that 47% of respondents in our region believe data backed up to a public cloud (AWS, Azure, Office365, etc.) is less safe than data backed up on-premises.

This belief is understandable. It is human nature to trust yourself with the care of something valuable, such as your beloved pet or precious house plant, rather than someone else. The same holds for your data. When you go to the cloud, you are handing over the care of your most trusted asset, so there is naturally some hesitancy there, whether the risks are real or not.

Even though COVID-19 has been a significant accelerant of cloud uptake, many companies are still hedging on their cloud journey due to security, control concerns, and hidden indirect costs. But are these concerns justified? Are the security risks serious enough to put a halt to your cloud transformation?

The short answer is “no.” Most public clouds are more secure than any system you could install in your data centre.

Data protection is a shared responsibility As businesses transition their data to the cloud, they should understand that cloud security is a shared responsibility between the cloud service provider and the customer. Cloud service providers, such as AWS, typically secure the core infrastructure and services as part of their commitment. When it comes to securing operating systems, platforms, and data, there are several tools provided by cloud vendors to protect data; however, the customer must still take responsibility to ensure their data is safe.

Similarly, with a service like

Office 365, Microsoft guarantees the service, but it does not guarantee your data’s safety. It will secure your data for 30 days, and after that, it cedes responsibility.

That is why it recommends that you use third-party software to protect your data long-term.

Indeed, you should have the right cloud backup and recovery solution to protect your data comprehensively and gain the full control you need. It will help if you look for a cloud storage solution that safeguards data by taking continuous snapshots and provides multiple recovery points. This solution ensures that your data remains protected and always gives you easy access and visibility into your data.

The good news is that more and more companies realise that data protection is a shared responsibility and that they cannot leave it all to their cloud provider. When asked whose responsibility it is to recover data and applications in a public cloud (AWS, Azure, Office365, etc.) in the case of an attack or loss of data, 61% of survey ANZ respondents said it is their responsibility. In comparison, only 39% said that it is their cloud provider’s job.

Of course, there are other barriers to putting data in the cloud, such as compliance and regulation concerns. All told, 87% of survey respondents confessed that their adoption of cloud backup and recovery had faced obstacles, with security, compliance requirements, and lack of control of the data cited as the most significant concerns.

These barriers are even trickier because every industry—whether finance, healthcare, education, etc.—is always changing its rules around what kind of security is needed and what certifications are required.

To access the complete article log on to: www.enterpriseitworld.com

SEPTEMBER 2021 ENTERPRISE IT WORLD 23

CLOUD COMPUTING

DARRYL COX

SAMEER REDIJ

BY SANJAY@ACCENTINFOMEDIA.COM

CEO – INTERNATIONAL MARKETS (DUBAI LOCATION)

Cloud and Data Center company, ESDS Software Solution Limited has announced the appointment of Darryl Cox as CEO – International Markets (Dubai Location) and Sameer Redij as their Chief Revenue Officer with effect from August 16, 2021, and August 4, 2021, respectively.

Darryl Cox CEO – International Markets (Dubai Location) has over 2 decades of experience in the field of strategic alliances. Prior to joining ESDS Software, he was associated with Infor Dubai as an alliance director. He holds a master’s degree in business administration from the University of Northampton.

Now Chief Revenue Officer at ESDS, Sameer Redij has more than a decade of leadership experience field of IT and systems. Prior to joining ESDS Software, he was associated with companies such as Twenty Twenty Media Private Limited, Gartner India Research & Advisory Services Private Limited, HCL Infinet Limited and IBM India Private Limited. He holds a bachelor’s degree in engineering from the University of Mumbai and a postgraduate diploma in business management from the Indian Business Academy.

Speaking on the recent appointments, Mr. Piyush Somani, Managing Director and Chairman, ESDS said, “I am pleased to welcome Darryl Cox and Sameer Redij to the ESDS family. Given 24 ENTERPRISE IT WORLD SEPTEMBER 2021

CHIEF REVENUE OFFICER, ESDS SOFTWARE SOLUTION LIMITED

END TO END CLOUD SERVICE CO. ESDS STRENGTHENS LEADERSHIP TEAM the skill and leadership capabilities of both, we stand to scale great heights in Cloud SaaS and Infrastructure Solution and continue with our

business mission to help companies and corporations alike to digitally transform their business operations.”

CLOUD COMPUTING

SARAH FRANKLIN

KEVIN RILEY

BY SANJAY@ACCENTINFOMEDIA.COM

PRESIDENT AND CHIEF MARKETING OFFICER, SALESFORCE

Salesforce (NYSE: CRM), the global leader in CRM, today declared Health Cloud 2.0, technology designed to empower businesses and governments to deliver better health and safety for their employees, customers, and communities.

As we helm a future that’s a hybrid of digital, inperson, and on-site, focus has shifted to ensuring health, safety, and effective business operations in the new normal — which is key to building trust and business continuity. Now, COVID-19 testing, vaccination, contact tracing, wellness assessments, and delivering healthcare from multiple settings are critical as organizations in every industry are looking for ways to be together safely with their customers and employees.

Sarah Franklin, President and Chief Marketing Officer, Salesforce, said “Every company is eager to be together safely with their customers, prospects, employees, and partners as they look to get back to growth and combat digital fatigue,” “We built Dreampass, powered by Health Cloud 2.0, to bring our community together safely in San Francisco for a special in-person experience unlike anything else in the world.”

Kevin Riley, SVP and GM, Healthcare and Life Sciences, Salesforce, said “Since the beginning of the pandemic, we’ve made it a priority to address this global crisis, sourcing 60 million pieces of

SVP AND GM, HEALTHCARE AND LIFE SCIENCES, SALESFORCE

SALESFORCE SET UP HEALTH CLOUD 2.0, A CONNECTED PLATFORM TO HELP DELIVER HEALTH AND SAFETY FROM ANYWHERE personal protective equipment for hospitals around the world, providing contract tracing for millions of people, and powering the delivery and administration of over 100 million doses of vaccines,” “With Health Cloud 2.0, we’re continuing to enhance our capabilities around care from anywhere, digital health credentialing, contact tracing, vaccine management, and more so that employees, customers, and communities can succeed in the new normal.”

Salesforce understands these needs intuitively.

This week the company is deploying Dreampass, a new part of the Health Cloud 2.0 portfolio, at its three-day, hybrid digital and in-person Dreamforce conference. Dreampass enables robust and scalable COVID-19 safety protocols for in-person attendees, including managing proof of vaccination, integrating with testing vendors, and delivering automated personalized communications throughout the process to help ensure a safer environment for attendees, staff, and the community.

SEPTEMBER 2021 ENTERPRISE IT WORLD 25

SECURITY // CYBERATTACKS

SEVENTY-ONE PERCENT OF INDIAN ORGANIZATIONS ATTRIBUTE DAMAGING CYBERATTACKS TO VULNERABILITIES IN TECHNOLOGY PUT IN PLACE DURING PANDEMIC

Tenable published a global study that revealed 71% of organizations in India attribute recent business-impacting cyberattack to vulnerabilities in technology put in place in response to the 26 ENTERPRISE IT WORLD SEPTEMBER 2021

pandemic. The data is drawn from ‘Beyond Boundaries: The Future of Cybersecurity in the New World of Work,’ a commissioned study of more than 1,300 security leaders, business execu-

tives and remote employees worldwide, including 92 responses in India, conducted by Forrester Consulting on behalf of Tenable.

The study found a stark contrast between Indian organizations’ plans for a hybrid work model and the reality of securing it. Eighty percent of Indian organizations plan to have employees working from home at least once a week in the next 12-24 months, while 63% plan to make a permanent move to remote work over the next two years. But, an alarming 53% of security and business leaders expressed concerns that their organizations are only somewhat or not prepared at all to secure their workforce strategy.

Specific challenges about supporting a remote workforce include the lack of employee awareness to secure home networks and personal devices (53%) and visibility into employee security practices (56%). To further compound matters, a meagre 29% felt that they have enough staff to adequately monitor the attack surface. It’s clear that organizations need to eliminate blindspots by shoring up their defenses to support the next phase of their workforce model.

Impact of an atomised attack surface The study also found that the fast deployment of new technologies to facilitate remote work heightened the level of risk for Indian businesses.

In the past year, a staggering 88% of Indian organizations experienced a business-impacting cyberattack, with 56% of respondents indicating that the attacks targeted remote workers. It comes as no surprise that, as organizations adopted new technologies to embrace remote work, their software supply chain expanded. Sixty-three percent of security leaders attributed recent attacks to a third-party software vendor compromise – underscoring the need for greater visibility into the atomised attack surface.

“The future of work is without perimeters and organizations must be prepared to secure their new reality,” said Kartik Shahani, country manager at Tenable India. “It’s more important than ever for business and security leaders to lock arms and weave cybersecurity into the fabric of their organizations’ digital infrastructure.

Organizations must rethink their approach to understanding and managing cyber risk in the new world of work.”

Hybrid work models and a digital-first economy have brought cybersecurity front and centre as a critical investment that can make or break short- and long-term business strategies. To address this demand, Indian security leaders plan to increase cybersecurity investments in vulnerability management (92%), cloud infrastructure and platforms (84%) and identity access management (66%).

SPLUNK // SECURITY

ORGANIZATIONS WITH MATURE DATA PRACTICES INNOVATE TWICE AS FAST: SPLUNK DOUG MERRITT, PRESIDENT AND CEO, SPLUNK

“In today’s world, data is a strategic asset helping organizations not just survive, but thrive,” said Doug Merritt, President and CEO, Splunk.

“Our current era of innovation is propelled by those who are doing more than just storing and managing data. Organizations that have invested in placing data at the core of their operations are twice as innovative and twice as productive as those that aren’t.”

Splunk unveiled its State of Data Innovation report, which reveals a remarkable achievement gap between organizations with mature data practices versus data-innovation beginners. On average, data innovators release twice as many products and increase employee productivity at double the rate of organizations with less mature data strategies.

The report, built using research conducted

by Enterprise Strategy Group and directed by Splunk, surveyed 1,250 global business and IT managers from Australia, Canada, China, France, Germany, Japan, New Zealand, Netherlands, UK, and the U.S.

Data Innovators Are Reaping Real Business Benefits Simply put, data maturity is an accelerator. In today’s digital landscape, businesses not only need a complete view of their data, but the ability to act upon their data quickly. Those who have invested heavily in data and met the criteria for a mature data approach are seeing great rewards, including: n Innovating at double the rate of beginnerlevel organizations n Entering new markets and increasing customer wallet share at nearly twice the rate of data beginners n Increased employee productivity by 16% in the past year, nearly double the increase of beginner-level innovators (9%).

n Being nearly twice as likely (66% versus 36%) to be directly monetizing their data.

Some Industries Are More Data-Driven Than Others The study quantifies data innovation across industries as well, including: n 50% of manufacturers applying data innovation to improve materials yields report a significant or game-changing impact. n Over 50% of retailers using data innovation to optimize inventory or personalize offers, product recommendations and customer service report a significant or game-changing impact. n 75% of healthcare orgs prioritize investments in data-innovation platforms (versus point tools). n 61% of financial services firms are impacting product/service development with data innovation, the highest percentage of all industries surveyed. n 67% of government agencies are data innovation “beginners”.

Some Countries Are More Data-Driven Than Others Approaches to data innovation also varied across regions. Below are key regional findings: n 69% of North American organizations tend to prioritize investments in data-innovation platforms (versus point tools), slightly more than in Europe (67%), and notably ahead of APAC (58%). n 33% of APAC organizations rate better data utilization as their top business and IT priority for the next 24 months, a significantly higher proportion relative to both North America (21%) and Europe (17%). n 54% of APAC organizations are using observability to improve how they innovate with their data, outpacing North America and Europe (both 42%). n On average, 12% of IT budgets at European companies are allocated to solutions and staff that investigate, monitor, analyze and act on data, trailing North America and APAC (both 14%). n European organizations were the least likely to report hiring a chief innovation officer to drive initiatives (64%, versus 72% in North America and 75% in APAC).

“In the past year and a half, in the midst of a global pandemic, the value of data-driven innovation and digital transformation has only been catalyzed,” said Adam Demattia, Director, Customer Research, ESG.

To access the complete article log on to: www.enterpriseitworld.com SEPTEMBER 2021 ENTERPRISE IT WORLD 27

Q&A // WEBEX

BY SANJAY@ACCENTINFOMEDIA.COM

M I N H A J

Z I A

Director for Collaboration Sales, Cisco India & SAARC

Transforming the Hybrid Workspace must bring together networking, security,

and collaboration tools to enhance health and well-being, safety, and efficiencies.

28 ENTERPRISE IT WORLD SEPTEMBER 2021

WEBEX // Q&A

INCLUSIVITY IS AT THE HEART OF WEBEX What is the opportunity of collaboration post-pandemic?

The global pandemic has changed how we work and embedded collaboration technologies into our society’s fabric – from telehealth visits, remote learning to virtual legislatures. Today, collaboration technology plays a critical role in ensuring everyone has equal access to the global economy regardless of geography, language, or personality type. According to Gartner, by 2024, in-person meetings will account for just 25% of enterprise meetings, a drop from 60% prior to the pandemic.

In this increasingly hybrid world, virtual collaboration is no longer viewed as just a communication tool; it is becoming the connective tissue within an organization’s culture.

As businesses come to grips with the realities of a hybrid workforce, CIOs are focused on collaboration solutions that empower sustainable remote work, hybrid work, and a safe return to the office – all this by adhering to local rules and regulations and keeping employees and data safe and secure. Therefore, to cater to the evolving needs of the hybrid world, the demand for secure collaboration platforms that provide end-to-end data security from device to device, in transit, at rest, and when it’s stored will continue to grow.

What is the opportunity for Cisco Webex?

At Cisco, we are committed to using technology to empower a workforce and transform workspaces. With continued innovation, and a comprehensive technology portfolio, Cisco can help any organization provide simple, smart, and secure hybrid work experiences – from the office to the home and everywhere in between.

Therefore, we foresee a massive opportunity for Webex in this digital-first world, as collaboration without compromise is key, especially as these platforms continue to facilitate critical functions like governance, citizen services, banking, and more.

India has consistently recorded the second highest usage of Webex globally since March last year. In 2021, from January to August, we have already seen a 25% increase in usage. This rise is driven not only by enterprises but by sectors like small businesses, governance, healthcare, education, etc. Therefore, we are confident that Webex is one of the few platforms with the global reach to drive transformation at scale – benefiting from its networking heritage and as part of the world’s largest enterprise security company. It can enable a shift away from the reliance on in-person interactions and geography-based hiring, opening the global economy and giving everyone a seat at the table—no matter where the table is.

What are the innovations Cisco Webex has adapting to the new situation?

At Cisco, we think about powering hybrid work in two distinct ways: enabling a Hybrid Workforce and transforming Hybrid Workspaces.

Enabling a Hybrid Workforce means providing secure access and collaboration from anywhere, anytime. Transforming the Hybrid Workspace must bring together networking, security, and collaboration tools to enhance health and well-being, safety, and efficiencies.

Apart from enhancing collaboration capabilities, Webex has been updated with over 800 new features and a selection of new devices to give users an uninterrupted, immersive, and intelligent experience whether they’re at home, at work, or on the go. In today’s hybrid world, organizations need flexible and inclusive solutions that have security build into them from the foundation.

Our Webex portfolio is at the center of our customers’ strategies for securely empowering teams and increasing productivity.

The all-new Webex Suite is the industry’s first suite for hybrid work to combine meetings, calling, messaging, polling, and events in one offering and allows the employee to access our full suite of

Webex tools to connect, communicate, and cocreate with co-workers, customers, and partners.

Our capabilities for virtual event execution can support up to 100,000 participants, coupled with the industry’s first audience engagement solution that can make meetings more engaging in the form of polling, quizzes, etc. Moreover, we have the unique opportunity to embed inclusion into our collaboration platform, marked by well-being and ensuring every voice is heard and valued.

Therefore, our new People Insights feature aligns with the goals people set personally for their meetings, work-life integration, connections, and focus time, helping people work smarter and combat burnout. Most importantly, eliminating language barriers is a key step to enabling a truly global, hybrid workforce. Through our real-time translation feature, Webex customers can preview translations from Hindi into 100+ languages.

These innovations will help us ensure that we are powering a hybrid world with inclusivity at its core, leading to work experiences that are inspiring to employees and that help attract top talent.

How is inclusivity at the heart of Webex?

Our innovations represent our commitment to helping our customers and partners achieve their highest potential as they move from the old remote work world to the new hybrid work world.

Inclusivity is at the heart of Webex, and this value system is embodied in our brand.

A Cisco study estimates that 98% of future meetings will have at least one participant working remotely. Through these innovations, we want to ensure everyone in a hybrid workforce has equal opportunity and voice to thrive and be successful, and all these feature differentiations are based on this vision. We firmly believe opportunity is unevenly distributed throughout the world, but human potential is not. Therefore, if we do this right, we can level the playing field – creating opportunities regardless of geographic borders, socio-economic background, or language.

How is Hybrid working simplified with Cisco Webex?

Through a combination of hardware and software, we create tools that connect people, teams, ideas, and workflows with a single click, gesture, or simply our voice. Most importantly, to be successful in the era of hybrid work, organizations need to make sure their solutions are flexible, inclusive, supportive, secure, and easily managed on the backend by IT, and the all-new Webex is all about simplicity.

To access the complete article log on to: www.enterpriseitworld.com SEPTEMBER 2021 ENTERPRISE IT WORLD 29

THE STUFF // PRODUCTS & SERVICES

CIO TOYS

B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

KODAK ALARIS CLAIMS FIRST EVER BLI PACESETTER AWARD IN DISTRIBUTED CAPTURE FROM KEYPOINT INTELLIGENCE

Keypoint Intelligence, the world’s leading independent provider of testing services and analytical information to the document imaging industry, announced that Kodak Alaris has won the Buyers Lab (BLI) 2021-2022 PaceSetter Award in Distributed Capture. Based on research conducted in the North American market, this accolade recognizes the OEM with the leading distributed capture technology portfolio, including single-function scanners, capture software, and professional services offerings.

For this study, Keypoint Intelligence invited all leading document imaging OEMs to complete an exhaustive questionnaire detailing their industry vision, strategy, product portfolio, professional services offerings, and value proposition as it relates to distributed capture technology. After gathering this data, Keypoint Intelligence analysts 30 ENTERPRISE IT WORLD SEPTEMBER 2021

used a proprietary rating scale to determine the BLI PaceSetter Award winner. Kodak Alaris makes it easy for businesses to unlock pertinent business information trapped in paper documents and send it where it’s needed next—all in an instant, from anywhere on the globe.

Kodak Alaris combines an outstanding lineup of document scanners with workflow automation, distributed capture, and remote monitoring and management solutions to help businesses get the most out of their digital transformation investments.

“We are very impressed with Kodak Alaris’s distributed capture technology portfolio,” said Lee Davis, Associate Director of Software/Scanners.

“The entire breadth of the company’s hardware is best characterized by its ease of use, mediahandling capabilities, and image quality—a

perfect fit in shared scanning environments.

Meanwhile, Kodak Alaris’ Info Input Solution and INfuse Smart Connected Scanning Solution equip organizations with powerful OCR, forms recognition, document classification, intelligent data extraction, and workflow automation capabilities.”

“Claiming the first ever BLI PaceSetter Award for Distributed Capture is a tremendous honor,” said John Blake, Senior Vice President, Marketing & Product Management for the Alaris division of Kodak Alaris. “We continue to invest in distributed capture solutions that extend our scanners’ capabilities beyond hardware to nclude software, solutions, and services that create significant value for our customers and partners.”

Transforming telecommunications enriching the customer experience atos.net

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