018 kellan fluckiger by EntrepreneursRadioShow

THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business

EPISODE #18: KELLAN FLUCKIGER Intro: You're listening to Diamonds In Your Own Backyard, the business owner's guide to success, inspiration, and community where each week, you'll hear fellow business owners share their inspirational stories, strategies, and moments of clarity that helped them find success. And now, here's your hosts, Travis Lane Jenkins and Sandra Champlain!

Kellan Fluckiger Travis: Hey, it's Travis Lane Jenkins, Sandra: And this is Sandra Champlain and we'd like to welcome you to Diamonds In Your Own Backyard. Travis: Hi Sandra. Sandra: Hello Travis. Travis: How are you dear? Sandra: I'm in a really good mood. Can I tell you what happened after our interview yesterday? Travis: Yeah Sandra: We had a great guest yesterday who talked about multi-tasking and I think you know me well enough to know that I can be busy on the phone and then an email comes in and I might check that or a text message comes through but our guest described how when we multi-task like that, we lose 10 points off our IQ which is similar to a person who just smoked marijuana. And I think, seeing that visual in my mind, knowing that I'm not a pot smoker and what it had me do yesterday is literally turn off the phone when I was doing something important, turn off any other things that were... Travis: Any other distractions? Sandra: Any other distractions and I got a heck of lot of stuff done. Travis: We're not going to hold it against you if you were a pot smoker, we're not here to judge, right? But I understand the vision. By the way, all of our guests are special. I think the point that you're making is that visualization really struck a chord with you. And me too, because I have a tendency to, and I think everybody is guilty of this - it's that we constantly need to be stimulated. You know, if the

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THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business

conversation slows down, if a movie slows down, whatever slows down, we whip out our phone, play a game, text somebody or read our emails. And we feel that we're being effective even if we're really not. Sandra: Right. And I want to be effective and I want to have great results and just implanting that picture in my mind, it's like I'm going to treat the appointments that I have with my stuff like spend one hour creating such and such. Like it's really an appointment I'm having with another person that I do turn off the distraction. You know what else came to me too Travis? It's that, you know you and I say that we give this show to fellow business owners to make a difference and I think this show is just every bit as important to me in my life and so I am so grateful to have this that can help me and every dream I have as well. Travis: Oh, I agree with you 100%. We've talked about this in one episode is we conceptualize this from a standpoint of giving and the funny thing is, we've got an incredible amount in return and so it turns out that we really need this and it inspires us. For me, I know speaking for me, interacting with other people and see some of the impacts. I was just on Facebook this morning and I had two people that left reviews of the show last night, I don't know if you noticed that. Sandra: I did. Travis: So I got a chance to go in and engage with them and thank them and there's so many people, matter of fact we were speaking with our guest you're about to introduce, about there's so many entrepreneurs that are about to start their journey or their dream, and then there are people who are knee-deep in the middle of making it happen or trying to steer their business in a certain direction and they need that inspiration, they need that insight, they need perspective from people that have been there, that have done it and want to share and give back. Sandra: And what we get to deliver today is actually breaking us all out of what we know is possible into those some of those long-forgotten dreams and actually the land of the impossible with our guest today. Travis: Right, right. So you want to... Tell me about him. Sandra: We're just waiting. Okay, we have the amazing Mr. Kellan Fluckiger and he is a coach, a keynote speaker, he's an author, he's a trainer, and we just met him a couple of weeks ago. He's a very cool guy. He is a catalyst to unlock maximum achievement in both individuals and organizations. Let me just tell you a little bit about his past. He had a 30-year career as an energy consultant. So he was a prominent figure in designing electricity markets around the world. He quickly became a coach for the startup teams and he created highly successful businesses which then invited him to a keynote speaker in that industry internationally in training people and businesses in productivity and self-management. Now, he brings everything that he has learned there into personal and still doing business coaching. Copyright © 2012, 2013 The Entrepreneur’s Radio Show

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THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business

Kellan has published five books and has a forthcoming book called "Live Life on Purpose". He really does empower individuals and organizations that they can accomplish the impossible. So, Travis you'll like this, he learned to ski and snowboard at the age of 45 and have now mastered even the steepest, double diamond runs on the slopes. Travis: That is so cool. Sandra: And having a few conversations, he empowers people to break the cage - things that are stopping them from fulfilling their dreams. He helps people create powerful relationships. He coaches people to actually be a better learner so that they can absorb material better and what excites me the most is his concept of jumpstarting your own inner genius. And I love this because he's done it and I know you love music Travis, and Kellan is an active musician and he has got music distributed all over the world. He's helped musicians tap into their dreams and get their music all over the world. I believe he has a recording studio. He's a painter; he has worked in galleries all over the world. I believe he has a recording studio. He is a painter; he has worked in the gallery all over the world. He's also a seconddegree black belt in martial arts and an instructor and has over 35 years of experience in meditation and motivation. So I want to introduce you to Kellan Fluckiger who clearly lives a life where all dream are possible. Kellan, welcome to our show! Kellan: Thanks very much. I appreciate the opportunity to be here with you. I'm glad we're on radio because I'm red from the introduction. Travis: What's that? Kellan: I said I'm a little bit red with the introduction. Quite glorious. Travis: Well you're an impressive guy there Kellan. Hey, before we get into the interview there were some weird feedback going on, could you hear that? Kellan: I couldn't hear anything Travis. Sandra: I couldn't either. Travis: Okay, I'm sorry. I just didn't want that stepping on what you were saying there Kellan. So wow, very impressive intro. I met you face-to-face but I have to admit, I didn't know all of those things about you. And so, wow. I'm just in awe of your accomplishments. So where do you want to start? How did you accomplish so much in your personal life and professionally? Where do you want to start with that? Kellan: One of the things that you told me about the show and our purpose here today was to be this catalyst which I believe in so strongly for entrepreneurs. And the entrepreneur and business owner that

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THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business

are just starting or knee-deep in their business. So I guess where I would start in answering your question, I get that a lot, like "Is there anything you don't do?" But there's five things that I would start with right away for our entrepreneur friends and that is you have to have or develop, I call it, a raging passion for something. You got to love what you do and you have to love the people you're doing it for. So in my mind, if I don't really want something or want it for my--I call them as my student-customers, I never think of them as just customers, student-customers, if I don't really ache for them then I fail in my ability to deliver thing effectively, so passion. The second piece about it is vision. So about learning to ski or snowboard or get the music out or any of that kind of stuff, I always start with a seeing something done. I see it done, I feel it done, I enjoy it as if it were done. So passion, vision, and the third thing, of course, is where the rubber meets the road and that's persistence. Got to do it, so I kind of say, got to love it , got to see it, got to do it. And do it, of course, is over time. Nothing happens right away, got to work at things, whether you're discouraged or not. And the fourth and fifth one go with all that, that during while you're doing it. Of course, it's ongoing learning. You got to pursue the knowledge you need especially in this time of things changing so quickly. So as you build, as I build, business. This recording studio is the perfect example. When I started that, it was analog tape and great big mixing desks. Now, it's all shrunk to software in a computer and so it's a complete change in that particular business over the last three years, about how that all works. And then the last one is flexibility. You got to be able to change; so I wrote "Got to Roll with the Changes." As things change, our customer needs, and your own ability to deliver got to be able to change and do those things. And those are the five ways that I get things done. Travis: Well yeah, I love the flexibility piece of that. Well, I like all of those elements there but I love the fact that flexibility is one of the critical pieces because I know personally that I've gone through very tough times in my business and a big part, of the tough times that I went through, is I had become married to the way I did something or the way that our company did it or the way we offered it. And so, I, basically, was no longer, wasn't willing to be flexible. And so I got away with it for a little while but then it started catching up with me. Is what you're talking about? Kellan: It’s absolutely, you bet. If you're not selling what the customer wants, they're not going to buy it. And with the internet, the ability of you and me and everybody else to buy anything anywhere in the world, it's even more important. I mean, in the old days, when you had only a few stores, you went down there and you had the choice of what was on the shelf. Now, you can go on eBay or Amazon and buy anything you want from anywhere in the world. I'm particularly talking about electronically delivered products, information software that kind of stuff and if we're not providing exactly what people want, they're going to buy something else.

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THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business

Travis: Right. You know, even in your description there, when you were talking about going from analog to all the other phases of digital. So for me, getting back in time to change with the inflexibility is-my construction, my first business that I started was a construction business, and we'd really built it to this epic level and we were spending incredible amounts money for months, just unbelievable amounts and so, I had become fixed on that's the way we're going to do it, that's the way we're going to market this business. And then, I get distracted when I've had high levels of success so I take my eye off the ball ad I just kind of let things run on autopilot. As I took things, took my eyes off the ball, and then pay attention, the internet became a very critical player in this whole thing. And that was the beginning of the end of my business for me because I wasn't really willing to make that shift. And so unfortunately, I didn't make that shift until I lost it all. But the one thing that allowed me to get back on track is once I did become flexible and adapt those changes I made it all back. So for me, I think that's the perfect example of what happens when you're not flexible and when you finally do adapt the change. Is that a fair example? Kellan: It's a beautiful example. I have similar feeling going back to the studio. I became, at one point, too caught up in making sure that I had the greatest and latest of all the technical gear. I was so focused on that, that I made some silly decisions financially and saddled myself with too much debt, too much gear, making sure I had every piece of every last thing instead of focusing again on the outcome which is the client wants a cool song and you got to have some gear but everything doesn't have to be a certain way, you just have to make the client happy and they have to love it. And so I ended up in the same situation. I ended up with some financial problems because I had made silly decisions, making sure I had the latest of everything and still focusing again on the outcome, take my eye off the ball, and making the client happy and so I had to make significant adjustments in the same way. Travis: Yeah. You're a guy that's had incredible success in all these different places but you still have to learn these basic lessons, right? Kellan: You know, I liken it to the skiing piece. Yes, I'd learn to do hard runs but it isn't without burned skin and dislocated knees and some other painful and complicated experiences. So yes, that isn't in the intro but that's part of the learning. Travis: You know, we talked about this a little before we started the interview and one of the things that we all agree is, number one, I feel like, and this is the reason why we started the show, is entrepreneurs or successful businesses are painted in the light of perfection to where you're smarter, maybe this successful guys got this beautiful house, great car and all the vacation and all the dream stuff that you want. And you know, they take that snapshot in their minds and that's what a successful business person is, right, they've got all those trappings. Kellan: Right

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Travis: But the part that's missing is all his failures, all of those times he fell down, he's skinned his knees or she's skinned her knees, and just made those mistakes and you don't get to be an expert without making those mistakes and that's part of the reason why it's wonderful to interview people like yourself that has had success in many different areas but you're also willing to share the bumps and bruises and scrapes and even broken bones along the way before you acquired the success, right? Kellan: Absolutely. And I have to say, just in terms on the human side of it all, mistakes and roadblocks and struggles come not only in financial ways or your example of adapting to change quick enough or my example of being caught up too much in the techno side of stuff but also the personal problems that come in there too. We all have the same kind of bumps and bruises and those things make you take your eye off the ball as well and the answer is going to be the same every time. You go back to your passion and your vision and figure out how to change it in a flexible way because you really want to do this and want to provide your customer with the experience or the product that they want and that drives you to start over or to get up and fix it or adjust it or do whatever you need to do. Travis: So, how does a business owner without, you know, we learned through serious failure. In many cases, how does the person that hasn't got on their journey, how do they correlate into what they're doing? How do they remain flexible or realize when they're getting off the path and making poor decisions? Kellan: Well, maybe there's a successful entrepreneur that hasn't fallen down a bunch of times or had the struggles that we've talked about. If there is, I don't know any. And so let's assume that there aren't. If you are an entrepreneur that hasn't had those things yet, I certainly wouldn't be trying to promote fear or worrying about it but I would make sure about two things: One, expect there to be hard times. It's no different from training for some difficult sport or anything else. It's going to be days, weeks, months or you don't want to and things hurt or they don't work right. So expect that. But at the same time, prepare yourself for those kinds of discouragements or barriers or when things are going too slow and make a decision ahead of time. When that happens, not if it happens, I am going to take stock, go back to basics, make the changes that are necessary. A key point that I think is important is seek help. Seek help; one of the things that's emerging so much right now is coaching. Even with all the success that I've had, I have a coach. I have someone that I turn to and talk to and work with, that can look at me and my stuff from an outside perspective to help me when I get stuck and some other tool that is increasingly available with the internet. Travis: Right. I agree with you and am glad that you've taken it there because it's something that everybody needs. It really frustrates me because people think of getting a coach for everything but some of the most important things in their lives. I see people that make very little money but they've got a coach for working out or they've got a coach for cooking. When you know, the success of your business affects and impacts an incredible number of people and it has an incredible effect in your life. Copyright © 2012, 2013 The Entrepreneur’s Radio Show

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THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business

So getting a coach, I don't think we can completely ever eliminate the mistakes or the highs and the lows but you can, circumvent or avoid some of the severe failures. If I had someone when I was at the height of not seeing what I needed to see. If I would have a coach at that time saying "Travis, Travis you are not paying attention." You know I was surrounded by a group of yes-men and everybody was on my payroll and they were too afraid to say anything, not that I was a tyrant but you know what, I pay them. They're on my payroll. But a coach, you still pay him but most coaches, if they're worth their salt will say things that will offend you or even make you angry at times because they're willing to lay the truth to you. Kellan: And what you're paying them to do is different. You’re paying the coach to do that. So yes you're paying them but you're paying them to keep you on the path; you're paying them to call your attention and to point out things that you need to think about or do different. Travis: Right, right. You know, another thing right off the head is that there are coaches everywhere right now. And there's a great title of a book "Never Trust a Skinny Chef", and you know, it's a brilliant title and I think the reason why it makes everybody laugh is it because it makes a lot of sense. There's so many people out there coaching that have not had success in the field that they're coaching in and that confuses me. So of course, I think that's one of the qualifications is that you need to get guidance from someone that had success in the field that you need advice and coaching in, right? Kellan: Oh, absolutely. And that checking the credentials, I guess, of your coaches or something. Right now, it's sort of a due diligence thing on the individual's part, there's no rules or laws about that and I'm not necessarily suggesting we need to rush to do that but I certainly did a bunch of due diligence when looking for a coach, whether it's the kind of businesses that they had, what they're doing, their background. I spent an hour on the phone with the fellow discussing his background, his corporate work and coaching and how long has he been doing it and who his clients were and what kind of clients he had, what does success look like and then I told him what I was doing and we talk frankly about whether or not his skill set was a match for me and he explained what he would be doing and what he wanted me to do and we sort of matched it up. We didn't go in blind at all. And that's absolutely one of the most important pieces. I echo what you said. If I had somebody calling it for you at that time very likely you would have done something different. I feel the same way. I didn't have anybody saying "You know, you're actually missing the boat here, Kellan." And you're going to drown and so I wish that I had and certainly recommended both for myself because I do it and for others who are trying to do the things that we've done. Travis: Absolutely.

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THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business

Sandra: Kellan, can I jump in for a second? Kellan, you were speaking to me in a previous call about some of these monsters that we have within and I was just wondering, it's a great idea to have a coach and I think a lot of times we're stopped by our own internal conversations. And can you drop how coaches can help move people forward from our own, you know, inner monsters? May describe what that is? Kellan: Well, you referred to monsters and I have a free course that I'm building and would be ready in a couple of weeks called "Master Your Monsters." And I sort of make a funny analogy about the monsters that we knew as kids that live under the bed or in the closet that frightened us, that kept us from doing stuff. You know, going to sleep, getting up, whatever we need, the monsters are going to get us. And we all have these internal feelings: The I-have-no-time, the I-am-not-good-enough, you know, the fear monster, the procrastination monster, and to be a little light about it, I call them monsters. But having that internal conversation out loud with your coach is one of the most empowering pieces of this because then, lots of that internal dialogue is faulty. Lots of that internal dialogue is stuff that isn't true and the coach can help us see and agree with ourselves and you're going to laugh at it. You know that's not true and I know it and now I finally have somebody that's going to call me on this and here we are. Travis: Yeah, and you can't even really feel how, you don't even understand how ridiculous it is until you talk it out with your coach, right? Kellan: Yeah and you say it out loud and it sounds silly and it's like if I actually think that. And no, I guess I don't. And it's sometimes a really big shift. Travis: And it's sometimes it's just a thought. You know, I've lived with a thought in my head for five years and then I get it out and talk about it and I think "How crazy is that?" But it was a legitimate thought until I talked about it. Now, it's got to be in a space where you'll feel comfortable; you know, a coach's job is to not make you feel like an idiot as much as you know. Because you know, you can do it, you can do anything but it's really about getting down to the reality of what is and what it's not and then moving beyond it, right? I think that's another element of what you're explaining here, right? Kellan: Absolutely. Coaches have got to create a safe space. There's no need for the coach to make me feel silly; I do enough of that myself. You know, when I sort of look at my own things and I'll take care of that and the coach, the coach's responsibility is to get me past there. Okay, good, we did and we figured out that's the case so now what? So what's the step, what's the replacement? So we're going to take that out, it's not helpful, it's not building my business, it's not building my client base or it's not instilling trust and confidence in my client or myself, my personal ability. What's next? How do we replace that? What is the process? And this is what I was talking about in the beginning. There is not enough sort of, structure and framework and help I don't think available and that's why coaching is so

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THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business

important to help entrepreneurs find that structural framework to give meaning to these beliefs, fears or the worries that we have to take us to the next level, to let us see it, believe it, then work at it with a passion. Travis: Right, right. So, helping to remove some of the nonsense while reinforcing the stuff that helps them take forward steps. Kellan: Yeah, I describe it as obliterating barriers and then identifying and bringing to life your personal dreams. And getting rid of sentiments at the beginning, getting rid of the notion that something's impossible. Impossible stuff is stuff we just haven't done yet. And they seem difficult but we just actually don't know about that impossible part until we give it some real effort. Travis: Yeah, we didn't know what we didn't know. We didn't know that we could do that. I would like to back up and clarify something. How old are you Kellan? Kellan: 56 Travis: 56? I'm 46 and Sandra is 46 also and we come from kind of the same era. So I want to talk about credentials here. I agree that we should look at credentials. And I think growing up, credentials, my dad had credentials on his walls, you know he went to this school and he get this and that and I feel like over the last 10, 15 years, may be 10 years, for me, and I want to get your feedback on this, credentials have changed. I’m much less interested in someone that has gone to school for something and I'm much more interested in someone that has gotten results in that something. And maybe we need to take it back out of the mix here because that really doesn't apply but you know for. Is that what you mean when you say credentials? That they have succeeded in the industry that they're coaching you in? Or maybe doing not the industry but doing the coaching that you want? Kellan: I absolutely think that's important. And the most successful coaches, particularly we're talking about business or life coaches, are ones that have learned to overcome the barriers. That they have actually learned and done it, not learned it in a classroom but learned it from the school of hard knocks if you will which is I've learned to do it, either because I liked it myself or because I've helped enough people through it that I can just really participate in that process well enough and in a complete way. When I was doing electric market design I can't tell you how many meetings I had. I had a meeting at Stanford with probably the most notable economists in the world gathered during the time of California's electricity crisis which some listeners might know in 2001. And they were all PhD economists from around the world and the level of their lack of understanding about the behavior of the market participants was incredible. And it was because they had all the academic learning and less experience credential if you will, that made it one of the most interesting lectures I had. I had to give a lecture to that group. And it was one of the most interesting lectures I had.

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Travis: Well you know, so I had to relearn this lesson. As a young man, I hated to study. Actually, there's three things I hated: speaking, reading, and writing. And now, those three are my favorites. I have not connected to that yet but early on, my success, I found success very early on rather than just studying that, I just went out and did it and did it and did it and modified on the fly and I just didn't know what I didn't know. I just kept putting one foot in front of the other. And I just kept dialing things until I get the results that I want. And then, I become older, 10, 15 years later, I've become more refined, more educated; I get to where I liked education and learning. And I got to where, rather than implement, I like to study something and get it down pat before I implement. And I found that it took me three or four times as long so may be the learning curve is three months on something? If I studied it, I wanted to learn it real good first before I implement it, I could take that three months and multiply it times four and that's how long it's going to take me to get results. And then I had to re-awaken myself to how I used to get results very fast and that was through implementing. I had to get it back to implementing again. I believe that supports what you were saying as far as the coach in the academic versus the one that has earned his or her stripes in doing it. Right? Kellan: I agree and I just have a little saying for that and the saying is: The preparatory way to do things is the typical ready, aim, fire and the experience, a way of readying, fire, steer. So I am very much for ready, fire, steer camp because if we keep on aiming, as fast as things move, we'll be doing that forever. Because it keeps on moving all the time, so fire and steer the boat. Travis: And it's not completely blind archery or anything but it's taking action, logging what's right, what's wrong, modifying, you know. And it's no different than when a ship leaves a port and it's on its destination and it's clear where it's going but it's constantly getting itself back on course. And I think that's probably a good visualization of that tactic that you're talking about, right? Kellan: Absolutely. And an airplane that flies makes regular course corrections because of wind changes and everything else and it knows it's flying from New York to Chicago but it makes a dozen or 20 course corrections along the way with the signals coming in that tells it, "Okay, a little to the left, a little to the right." So yeah. Sandra: And it doesn't make it bad or wrong for getting off course and beat up on itself. Kellan: It's not even off course. It's still on the way from New York to Chicago, it's just an adjustment. Travis: I want to talk to you about something else, and this is a touchy topic for me and I'm going to share it with you guys because I think that it's worth talking about. So, I don't know if you know Kellan and a lot of people do know that I had a catastrophic failure, you know I had this incredible level of success and then I lost it all due to events of my own doing. And it's been an extremely high level of pain, source of pain for me and it's still painful to me even today. And only recently did a couple of

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people helped me get in touch with the source. The beginning of the end of my business when I didn't pay attention is when my mother died. And I didn't handle that very well and my business was not set up very well to run without me and I couldn't be present. And now, you know, the loss of my mother was just overwhelmed me but only recently, I figured out that I've never forgiven myself for what I did. You know for the pain I took everybody through, for the pain I inflicted on my family and that was a major source because I know my mom is in a better place and she's looking down at me and smiling and wants good things for me but I've only recently got in touch with the fact that I've never forgiven myself for what I've done. I've now forgiven myself for what I've done and that has alleviated a lot of pain. I don't know where you can take this or you and Sandra but I think, I think everybody, well maybe not everybody, but I mean a lot of people have experience incredible levels of failure, I think they need to have permission to let those mistakes go, learn from them but don't let them own you. Give yourself permission to let go of it. What's your perspective on that? Kellan: Well I guess as you described that I think about I personally experienced some really significant personal issues as well that has caused me enormous pain and I struggled with the same, some of the same things that you've described, the cause is different and all that kind of stuff. But finally what drives me is this: If I remain locked up in my sadness or shame or guilt or whatever the right word is, if I'm locked up in that and then I have completely eliminated my ability to help or give or do anything in the future. And so everything I did that was good in the past, the success that I had has now ended. And I have completely stopped my ability to contribute when I do what you said which is I make my peace with it, I forgive myself or others, I recreate my ability to provide, to give, to blessed the lives of others with the products and service that I have, to provide excellent service and also perspective and understanding to those who might be able to look for me or look to me for that kind of guidance and so that's what finally made me realize how important it is to get past it and do something. Do I want to be attend to my life saying "Okay I went to succeed and then I stopped because of my personal problems or situation or struggle?" Or do I want to learn from that and then double my ability to give and to provide by getting past it, forgiving the right people, myself included, which I echo your sentiment there and that was a critical piece for me too and then augment my ability to do something and all the good that's lost to the world because someone stays locked up in that unproductive and unhappy space. Sandra: I'd like to jump in on this too guys. I know if either one of you or a listener is thinking about some kind of regret or something they haven't forgiven themselves for. If you can just kind of play the game in your mind and look back at that person who made those decisions back then. Have a little compassion because in that moment that you made whatever decision or you didn't make a decision and your business failed, that individual did the best job he or she could with the information they had at hand. Because if there wasn't better decisions to be made, they would have thought of it and they would have chosen it. So have some compassion for yourself, for that person that was you back in the day and know that the tools you had then, you made the best decisions you knew to make because if

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you could have done something else, you would have. So to have that forgiveness, to have that compassion and also to know that the way our minds operate is bad thinking can be a really bad habit. We create, I don't really remember what it's called, neuro-patterns or something like that in our brains and the way we think. So the longer you spend the time in guilt and replaying these things in your mind, the more your mind starts doing it on its own. So it may not even be your fault and often we blame ourselves for bad thinking and why should I and it really takes like "Enough! Enough, I'm not even thinking about this anymore!" And short-circuit that thought and put something new in because as much time as we may spend devoted to obsessing about what we've searched or what we have done or the pain, it's like it's time that we move on to something else. So going back to the coach, or even having a friend who is a committed listener or a partner and getting that on loudspeaker, you have the opportunity to shift it and put something else in. Travis: Right, right. Kellan: One of the things I would like to add to that Sandra, in the meditation study and also the books that I read, our minds can regularly recreate neuro pathways and thoughts and feelings that we regularly have, we strengthen. It's like walking a path to the woods; if you have path to the woods, it's a well-worn path and it's a path of guilt, of shame, of pain, that would be the path that your mind normally goes on. If you break a new path either with the help of a coach or a friend and you just keep walking that path until it becomes a neuro pathway and your brain actually reprograms. So they've done all kinds of research and books about that, about the reprogramming in your brain and everything else but allows us to actually reprogram those feelings and neuro pathways that Sandra referred to in the mind. And that's absolutely a true and scientifically documented piece of work. Travis: Right. It's like side roads, you know? When I'll catch my lower middle inner child wanting to go down ridiculous, unuseful path, what I'm trying to think in different directions and so I just view it now as I turned down the wrong road, I stopped, put it in reverse, back up and continue to move forward to a path that's interesting and can help perpetuate positive thought and positive deductions or positive solutions and so I consciously try to disengage myself with those paths I'm going down. So that's a great visualization you're painting there, Kellan. Because at times, I find myself really trivial on thinking "Come on, get off on that and move on to something productive.” You guys find yourself slipping in the direction? Sandra: Oh, all the time. And it's just like the airplane though. It's making course corrections, don't beat yourself up over it, know that it is part of the human machinery, this is what we do but we have a choice whether we're going to think it or not and get back on track and get into communication.

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THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business

Kellan: That's interesting. Here's a funny way I think about that. Everybody uses the GPS and you screw up and you turn the wrong way or you go in a wrong path or you do whatever, the GPS doesn't jump up and scream at you "You dipstick! You've gone the wrong way! You idiot!" instead, it's recalculating "At the next opportunity, turn left." And it gradually gives you the course correction gently and without judgment. There's two things you mentioned: One is, intentionally. So on purpose, you make a decision "You know what, I'm actually going to do this." And then I do it on purpose, I'm going to make a change, when I catch myself thinking and feeling I'm going to make a change. Here's what I'm going to change. Because when you do it on purpose and change it gently, just like the GPS, at the first opportunity make a U-turn. Travis: Yeah, I agree. And I feel like I've been on this path for a while and I recognize that I'm constantly evolving to my higher level of self because I catch myself, I don't necessarily beat myself up too much. Every once in a while I may say a negative word and just kind of get me on the back but just the recognition of that has been moving me in the right direction for a long time. Because for years, even though I had high levels of success, I used to dwell in those negative neighborhoods or shady streets or all that other stuff, and I just don't allow myself to stay there very often. Now Kellan, we've talked a lot about the fourth and the fifth, and I don't remember the first, second, and third, do we have time to go deeper into some of those? Kellan: You bet. First, it's passion, vision, persistence, learning, and flexibility. And we can talk about passion, vision, and persistence. So passion is, a lot of people will go in business and the drive is I just want to do something that makes a lot of money and if they try this and then that doesn't work, I'm going to try this over here and they switch from things that they tried. I personally know lots of people that their entrepreneurial feeling is whatever makes money. My experience is that driver won't lead generally to successful business over the long-term. You have to have something that you're passionate about. Travis: Let's go deeper there. Tell me why. Why is that? Kellan: Because some services, you know that everybody has got some up and downs, we all do. I have them, you have them, Sandra have them. And everyone of the entrepreneurs listening to us are going to have them or will have them. Those will stop you if you don't have a strong desire to provide whatever product or service that you provide. So I'll give you an example. One of the things I've done is teach piano lessons to both beginners and very, very, advance students because of my music background. If I didn't have a passion for them and a real feeling to see them performing at a really excellent level, I would be frustrated early on if they didn't practice and didn't do the things that lead to that and then I wouldn't have students. You just can't keep up the interest and get through the bumps if you don't have the passion for it. That's been my experience.

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Travis: Right, right. And I agree with you. I feel the same way. It's what keeps you warm at night at tough times, your passion. My passion is what keeps me going, keeps me from giving up, keeps me from getting angry, keeps me from doing all these things that my lower self would like to do because I'm passionate about it. That's my feeling. I just wanted to make sure that we're landing this because a lot of wisdom is phrased in clever sound bytes, and I want to make sense to everybody, I think a lot of people don't get them to a deeper level unless you've lived it right? Sandra: Hey, I've got a question o wise gentlemen and listeners. That passion is great and we all had it starting out but in the moment that we're in despair, when things aren't working, tell us, is there a practice we can put in to remember our passion? That will actually excite us again? Kellan: I'll tell you what I do. What I do is when in the moment that I had the passion I use those moments to create a vision of myself in the achievement, in the goal, in the end, in the place. So if I'm building a business, which is a successful business, wildly ecstatic customers completely enjoying the products and services I'm building. So if it's the piano, playing the beautiful music that they will and all the kind of stuff. Or martial arts, I'll envision myself doing amazing things and all that kind of stuff. And when I hurt or when I have failed or when I've lost the passion, intentionally again, I would go recreate that vision and feeling. So I will say "I remember, I know." I will take some time, not just for a second but for a minute or may be even an hour to completely immerse myself in that image and feeling again and remember why I loved it in the first place, why it motivated me so strongly and for me taking that time and recreating that feeling and vision is the thing that rekindles my itch when I'm burned out or burned up. Travis: Mine is a little more shallow initially. So in the beginning, I had dreams of exotic cars and vacations and being rich and famous, and all that other stuff. And then I found something that I could throw my whole self into and now that was as a young man. There were things that I wanted to accomplish, freedom that I wanted to have and then as I grew, I become deeper and as I acquired some of those things that money can give me, I also became a much more deeper person and I realized that the real success wasn't just in those nice things. I still do like those nice things, but the real success for me or fulfilment was making a difference in people's lives. Now, I didn't have that clarity, when I started out. I didn't start out saying I want to make a difference in people's lives. It just wasn't there. But as I evolved and you get some of those things and you're like "Wow, I thought that was going to quench my thirst but it hasn't." And then you continue to evolve and you look for something that quenches that thirst and for me it was finding and making a difference is really what did it for me and I still like the nice stuff that goes along with it. But those things don't own me; they're just a piece of what I like. Does that make sense?

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Kellan: Makes perfect sense and it's funny because when we're younger all we want fancy whatever-itis, bank, clothes, cars, whatever. And it's always a journey figuring out that one of the trite things is money can't buy you happiness but it lets you enjoy your favorite misery. If you just take that, sure, we all like that. I need two. I wanted to make money and I wanted to do things and I don't want anyone to listen to this and feel like there's anything wrong about making money because there's not. But, what I can tell you is that money won't make you happy by itself. If you haven't done something that is a legacy, that means something good, that money's going to be pretty empty, and you'll be, well not you personally, but I, I will be forgotten quickly, if all I did was a bunch of stuff that make money and I didn't do something meaningful, as soon as I am gone, I would be gone. Travis: And so, the money will solve a lot of your problems and I come from a very poor background. Very modest background and so the money did solve a lot of immediate problems and we had worried about how we're going to pay rent. You know there was a time when me and my wife, really thought long and hard on whether we could afford to bring in a bottle of water in the house in the big container. It's $15 a month and you know, we just didn't know whether we could commit to that. And so money solves all of those problems but it doesn't solve, because money is great, it frees you on so many levels, it allows you to do some great things for people that you love as long as you don't let it taint your relationship between you and them. But what money doesn't solve is that deep yearning inside of you and I think that's what we're trying to hold into or say clearly because money does help with a lot of things. Is this accurate definition on your side too, Kellan? Kellan: I agree with you completely and I would just sort of elaborate one piece. The more you have money and it has solved those problems that you have correctly identified then the louder that deep yearning get. Because those other things - whether you're going to have food or rent - those are gone and so the noise that yearning makes gets louder and louder because we sort of immediate and pressing things are out of the way. When the money is there, that stuff goes away and then what's left is that really loud yearning of "Yeah, I know. You have all this, but what did you do? What have you left?" Travis: Yeah, well, that's a brilliant way of saying it because that yearning, that yearning couldn't even be heard at the beginning of my journey. And then as I acquired more things that hunger, that deep hunger, and I couldn't explain it for many years. That deep hunger become more and more painful and although I couldn't put my finger on it, that's a brilliant way of describing it. For those of you that haven't gotten there yet, you know, both Kellan and I are both right brainers here and so you we're trying to paint this picture of what to expect, what you're looking for on the journey there. What are the things, we're getting close on time, we're close to an hour, what are the things, I wanted to lead you into asking about, tell me about Jumpstarting your Inner Genius, something that you've coined and something that you could share a little bit of. Tell us about that.

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Kellan: I would love to. We have all heard the things, you know we use a small percentage of our brain, 2%, 5% and that leads us all to "Gee, what would happen, what could I do if I could turn it all on?" And this is about discovering intentional practices that let us do that. And so Jumpstart your genius, it comes out of my long, you mentioned many years, in meditation and not just meditation but some other practices about learning that go with that. And that it's how you approach learning and how you think about it that let you start in a different place. Most of us particularly start in a new subject, a new piece of software and we start from a place of disempowerment, we start in a place of weakness, start in a place thinking we can't do it at all, or that it's going to be hard. Instead, jumpstart your genius is a way to think about learning and a way to develop some internal practices so you start your learning from a place of strength. You start your learning from a place of confidence and from a place of understanding that you not only can do it but you can learn it and use it in an inspired way with the rest of your knowledge and wisdom to leverage your ability and your reach. So that's kind of the genesis of Jumpstart your Genius. It's a series of practices to go through mentally and also how you approach learning things that let you start up from a position of strength and empowerment and confidence. Sandra: Can I ask you Kellan, because we'd love to leave our listeners something that they can do after they listen to this episode? Is there any example that you can give for this? Or even something else that you brought up that might be a step we can take right now and that. Kellan: Help me, ask the question again Sandra. Sandra: Just a tool that somebody can use after this episode, whether it's Jumpstarting Your Own Inner Genius or some way of, I think many of us have things we want to do, we want to learn things, we want to accomplish, is there a second example, like a step somebody can take right now after listening that would propel them forward? Kellan: So I'll give you two things. One is you can go to the website which is www.kellanfluckiger.com and there's a free course sign up called Master Your Monsters. That would be one thing you can do right away. The other one that you can do that is an example is that I had a piece, a very complex piece of legislation to do in electricity deregulation in Alberta, Canada. And we had an incredibly compressed time to do it and all of the legislative attorneys and staff that I had told me that it could not be done and nothing had ever been done in that timeframe, even a small thing, let alone an enormous piece of legislation because it would truly change the regulatory landscape and so the approach that I use and I would leave as an example is this, I didn’t ever argue with my staff and attorneys that "Okay, we can't do it. I understand you're telling me that, we can't get it done and done well at the time that we have. The Minister wants it but I'm happy to go to him and tell him we can't do it. What I need you to do is just tell me which piece you can't do, what is it exactly that we can't do? And as soon as you tell what that is, I'll go tell him we can't do that because he may be able to provide resources or additional help to do it." And we kept going with that approach and we got it done. So the piece to leave is this: When you're Copyright © 2012, 2013 The Entrepreneur’s Radio Show

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overwhelmed, identify specific, not overall, not generally, exactly what is it that you can't do and then A, either get help doing that or figure out if that little piece isn't that big and that I can do that one. What is it there next that I can't do? Well, it's this, and then go to somebody that can help you do that or someone I can look up quick to do that. And you just sort of keep going and stop focusing on the overwhelming piece but on what is the real piece that's on the way? And by using that specific approach and then by getting help or figuring out that it wasn't as bad as I pretended or thought or imagined it was allowed them to accomplish what was considered impossible by every single person except me. Travis: I'd like to talk about these big corporate things but this applies to a one-man army, 10-man army, whatever. This is just personal tactics for improvement, correct? Kellan: It is absolutely, because while that is in a corporation, it was done one person at a time. That is one conversation with one engineer on the staff and one legislative attorney. I've had that conversation with myself as I do things all alone so I figured that my pile of things to do or if it's a physical thing in the studio putting stuff together or a project to finish. What are these things that are blocking you right now? What this thing that's causing me this big consternation and just focus on that one thing. So if you look at it in business, what is the one thing that I got to do with my website, the one piece of content that's really scaring me right now? One thing that's in the way and is that really, if I get some help, as bad as I thought? And approach it that way one at a time and you can do it. Travis: Right. Well you know, a great example, I was having a conversation with one of the salesman at one of my other companies that I own and we were talking about, he's struggling right now and he used to be superstar salesman and I started bringing up a topic again and I can tell he was getting aggravated and he says "I already know what you're doing." And I said "Listen, you don't know where I'm going. We're talking about this because the answer to your problem is on the path of discussing what's going on." And that didn't strike him at first, that didn't make sense with him so I said "Listen, we've talked about this from several angles and we haven't really hit the answer yet. Let's talk about it, let's have a third person with us." And we talked about it and after 10 minutes of us tossing it around I really feel that we were keying in to what his problem was and now this is going to make a difference in his income to the tune of 60, 70, 80 thousand dollars. And a lot of times, those answers will not come up until you have dialogue thrown back and forth. We've talked about this; communication is like throwing a ball. You need to throw the ball to somebody, even if you had it a hundred times you need to have that discussion a hundred and one times, maybe from a different angle and that for me, feels like a connotation of what you're talking about right now. Am I correct?

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Kellan: It is and you mentioned another key piece which is breaking down the barriers. I don't want to do this, I don't want to talk about this, and that emotional negativity, that feeling of defensiveness or whatever it is would have prevented that ball from being thrown. Tossing around it that opens the heart and the mind to sort of getting and it has a lot to do with how you as a boss approach it too. And that goes for coaching too. If it's free, if it's safe then that tossing around can do all of those things that you describe and land on the pot of gold. Travis: Right, right. Man, excellent stuff. Kellan we've covered some great stuff. Sandra: I just like to jump in. This last conversation just resonated something with me the whole throwing the ball. As a business owner, it's very often lonely and you may not have a coach and we have the support of us right here, TravisandSandra.com but why not go to our website at TravisandSandra.com, join our community, hop into that, but also there's a link to go to our Facebook page and here is a perfect and free place to get yourself on dialogue as opposed to monologue and because our past guests come in, and join in on the conversation. So why not use us and get into that dialogue where something new can show up? How that sounds? Travis: Right, right. One of the things we've talked about is, I want to steer away from speaking to all you listeners. I want you to know that I'm talking specifically to you, our listener. It's like you're sitting in your living room and you're holding this conversation with bright, intelligent people that have been there that have had incredible levels of success, and we're bringing them to you and you get to sit down with me, Sandra, and Kellan, and there’s four of us is having this conversation. So when I say you, I mean you our listener. Whether there's 10 of you or 10000, 100000, it doesn't matter. We're bringing in an incredible level of knowledge, skill set, perception that will make an unbelievable difference in your life and your business. So when you get to TravisandSandra.com, the only reason we mention that, there's nothing to sell here. This is all about giving back and helping. What happens is you opt in to become part of this business inner circle and we can have more dialogues, there's several things that we share with you that when you come in and just listen to iTunes which I’m completely fine with but I want to hear from you. I want to engage with you. I want to hear what you're like, what are your dislikes, I want to hear your opinion I want to hear how you've taken something that we've talked about from Kellan or any of our great guests and apply it to your business. We're after a ripple effect here, we want a tiny ripple to have tidal wave effect in your life and I'm going to ask you to pay it forward. I'm going to ask you to help someone, mentor them. In fact, when you get to TravisandSandra.com there's an opt in for a consumer guide of critical things that you need to know about marketing your business that no one is talking about because everybody has something to sell you. There's nothing wrong with people selling you things except when the advice they're giving you is in tax or income then you got to be careful with that advice. I don't want to get on my soapbox here but this is a community of giving and we want to give you a degree in business from people that have been there rather than just by reading a book.

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Listen to incredible people like Kellan and learn from his mistakes, learn from Sandra's mistakes and mine. Am I leaving anything out here, Kellan? Sandra: No. Oh, I thought you meant Sandra. I just want to say that if you need our help too, we also want to know what your struggles are and what we can help with. Travis: Yeah, I agree. How about your Kellan, what do you think? Kellan: I think that's great and not only that it's great. Yay. But it's really important what you said about the monetary piece of it, the pay it forward, the sharing, the true giving without trying to get something particular in return, that's so important because we live in the internet, in this jaded world of you know, what do they want? What are you trying to sell me? When are they going to ask for my credit card? Without that being there, it is so refreshing. But what you're saying there is too important so I couldn't agree more with the opportunity you presented. Travis: Well, thank you. I want to be clear, selling is not bad. We all make our living selling stuff but I want you to model this in your business. Give first. I get so many salesmen, that I've hired. Let me put it this way: Life doesn't work out that way. Put the effort in first; give your client something first. You don't wait for them to give you something, give them something first. I promise you that will begin the shift, there’s other step that go into that which we'll cover in other episodes but that's the beginning of the attitude that you should have. I want to close by sharing another quote that I love from Napoleon Hill. Sandra: Hey Travis, can I just ask Kellan how he spells his name for our listeners who might not have caught it. Travis: Yeah, and Kellan by the way once you spell it out what we’ll do we'll have everything you need in your site including the links at TravisandSandra.com. They can just click below the picture of you and click on it and they'll find it. Kellan: Yeah, okay. Great. My name is unusual and I've spelled it a billion times because it's so weird so my name is Kellan, K E L L A N Fluckiger F L U C K I G E R. www.kellanfluckiger.com. Sandra: Kellan, before Travis reads that quote, because he's got some great quotes, I just want to really thank you for spending this time with us and being such a giver. I'm just honored that you are in our lives, you're my new friend and I'm just really thankful for the difference that you make for individuals and organizations. Kellan: Thank you. I love this and this is a great place to talk and I appreciate the opportunity. Travis: Yes, Kellan. You're a master my friend, I'd like to consider you my friend now and stay in contact with you and work together in concert to bring more value to audience may be and come on Copyright © 2012, 2013 The Entrepreneur’s Radio Show

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again this hour has flown by and I know you have so much more to share with us so may be farther down the line, we can agree to reconnect and share some more of your great wisdom. So thank you. Kellan: You're absolutely welcome and I'll be happy to do it. I would consider it sad if we only talk once and if we didn't continue and we make this great connection to explore them and to get with each other to give as much as entrepreneurs and business communities as we possibly can.

End of Interview Travis: Excellent. You’re wonderful. Sandra: How about that quote Travis? Travis: Self discipline begins with the mastery of your thoughts. If you don't control what you think, you can't control what you do. Simply self-discipline enables you to think first and act afterwards. So think about that. Napoleon Hill's quote. That's all we have for today. I'm sure you absolutely enjoyed the episode. Either way, I want you to take a minute, go to Facebook, tell us what you think about Kellan and his brilliance and the brilliance that he shared with us. And I look forward to connecting with you in the next episode. It's almost Thanksgiving, I know you're probably listening to this later in the year but we're on the holidays, this is a great time to show our appreciation to our loved ones and everyone in our circles so thanks for joining us today and have a great day. Sandra: Have a great day. Travis: Take care.

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THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business

How We Can Help You We know that finding someone that you can trust online today is hard and that so many “so called gurus” are self-‐appointed and have never really even done what they teach you to do. That’s exactly why we created the Double Your Profits Business Accelerator. This is an exclusive offer for our fans at a fraction of its normal cost. Here's what to expect. We'll Schedule a 'One on One' private session, where we'll take the time to dive deep into your business and tell you what is missing, so that you can have your best year ever! We'll do this by performing a S.W.O.T. Analysis. This tells us your Strengths, Weaknesses, Opportunities and Threats within your business. This will be an eye opener for YOU, for several reasons, however some of the most common reasons are. As the 'Business Owner' it’s difficult to see the big picture of your own business because you’re in the middle of a daily management. And you are too emotionally involved to completely impartial. This is a common problem for EVERY business owner. It doesn’t matter if you are a one-man army, or an army of 150, the problem is still the same.

Travis Lane Jenkins Business Mentor-Turn Around Specialist Radio Host of The Entrepreneurs Radio Show “Conversations with Self-made Millionaires and High-level Entrepreneurs That Grow Your Business"

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