ENX MAGAZINE DECEMBER 2019 ELITE DEALER ISSUE

engage ‘n exchange

G

2019 I

N

VOLUME 26 NO. 12 DECEMBER 2019

Connecting People, Ideas and Products in the Document Technology Industry since 1994

Th

A eW e ek In I M

G

ELITE DEALERS 2019

A CUT ABOVE THE REST TOP 10 STORIES OF 2019

ENX Magazine

PO Box 2240 Suite 729 Toluca Lake, CA 91610-0240 USA

tel: 818-505-0022 fax: 818-505-9972 email: enx@pacbell.net www.enxmag.com

HELP US CONSERVE NATURAL RESOURCES

To remove or change your address from our mailing list, please call, fax or email to: enx@pacbell.net

PRSRT STD U.S. Postage PAID Harisburg, PA Permit 94

Goodbye Laser.

Hello Future.

Hello fast, cool, smart...

Hello Epson Business Inkjet.

Epson’s PrecisionCore heat-free inkjet technology delivers high-speed, high-quality business color printing with high-yield ink systems.

Heat-Free Technology

advanced technology | amazing speed | high-yield ink systems | IT admin tools

epson.com/business-printers EPSON is a trademark and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation.

All other product brand names are trademarks and/or registered trademarks of their respective companies.

Epson disclaims any and all rights to these marks. Copyright 2019 Epson America, Inc.

Bob Stuart, Owner, JD Young; Lindsay Bohon, VP and Managing Director of Sales, GreatAmerica Financial Services

BUILD FOR TOMORROW “Partnering with GreatAmerica has turned out to be the totally positive experience they promised it would be. The transition of our leasing program was almost seamless.

Our sales team and our clients couldn’t be happier.”

Bob Stuart, Owner JD Young

2019 FRANK AWARD WINNER

“Best Leasing Company”

THECANNATAREPORT

RATED #1 TEN OUT OF ELEVEN YEARS

34th ANNUAL DEALER SURVEY

www.greatamerica.com | 800.234.8787

Our Managed IT Services Portfolio:

Disaster Recovery

THE FUTURE IS NOW, JOIN US! LEVERAGE VISUAL EDGE IT TO ENSURE FUTURE SUCCESS Make the Call to Learn How Your Dealership Can Build a Growth Foundation for Tomorrow

THE VISUAL EDGE TECHNOLOGY VALUE PROPOSITION:

On-Premise Cloud Office 365 Migration Data Security and Backup VoIP/Telecom

* Maintain your identity, employees and manufacturers. * Why leave your future to the whims of a private equity firm? Join VET and control your own destiny!

WE DO NOT WE DO NOT

NO EMPLOYEES WE ARE NOT

THEIR JOBS A PRIVATE EQUITY CHANGE YOUR CHANGE YOUR LOSE AS A RESULT OF THE GROUP NOR ARE WE MARQUEE... MANUFACTURER(S)... ACQUISITION... OWNED BY ONE...

Michael Brigner

Senior Vice President mbrigner@visualedge.com

Michael Cozzens

Vice President of Business Development mcozzens@visualedge.com

David Ramos

Chief Strategy Officer dramos@visualedge.com

Mark Gibson

Vice President/General Manager - Managed IT Services mgibson@visualedge.com

Brother Congratulates Its Authorized Dealers Action Imaging Group Tucson, AZ

Image Matters Knoxville, TN

Premium Digital Office Solutions, LLC Parsippany, NJ

Benchmark Business Solutions Lubbock, TX

Image Systems & Business Solutions Elk Grove, IL

Team Office Technologies Youngstown, OH

Caltronics Sacramento, CA

Laser Options Tempe, AZ

Cannon IV Indianapolis, IN

LDI Color ToolBox Jericho, NY

Vision Office Systems Charlotte, NC

FlexPrint Tempe, AZ

OneDOC Managed Print Services, LLC Oklahoma City, OK

WiZiX Technology Group Roseville, CA

TO LEARN MORE ABOUT THE BROTHER AUTHORIZED PARTNER PROGRAM, PLEASE CONTACT BAPP@BROTHER.COM

Staff

Connecting People, Ideas and Products in the Document Imaging Industry since 1994

engage ‘n exchange

DECEMBER 2019

VOLUME 26 NO. 12

In This Issue G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

A CUT ABOVE THE REST TOP 10 STORIES OF 2019

14

Susan Neimes Publisher & Managing Editor

STATE OF THE INDUSTRY

Top 10 Stories of 2019

18 19 20 28 42 74 94 118

2018 ELITE DEALERS: A Cut Above the Rest

Erik Cagle Editorial Director

Elite Dealers $300+ million Elite Dealers $100 million to $300 million Elite Dealers $50 million to $100 million Elite Dealers $20 million to $50 million

Ronelle Ingram Contributing Editor

Elite Dealers $10 million to $20 million Elite Dealers $5 million to $10 million Elite Dealers Under $5 million

124 2019 ELITE DEALERS INDEX 128 DISPLAY ADVERTISERS INDEX

Christina Kim Editor

engage ‘n exchange México & Latin America

engage ‘n exchange

La Revista del Distribuidor Dealer Source

Corporate Office

Susan Neimes - susan@enxmag.com | Erik Cagle - erik@enxmag.com 10153 1/2 Riverside Drive, Suite 729 | Toluca Lake, CA 91602 | tel. 818-505-0022 • fax. 818-505-9972 ENX Magazine is published monthly by Affinity Business Communications, Inc. Any inquiries should be sent to: enx@pacbell.net or mailed to the corporate office.

Copyright ©2019 by ENX Magazine printed in the U.S.A. All reproduction in whole or part is prohibited without written permission. Cover photo from depositphotos.com

6

•

www.enxmag.com | December 2019

We Saw It In ENX Magazine

What makes a successful CRM? The Right Platform

Leverage Automation

Customized to your Business

Create Master Users

The platform you choose today will be the foundation for how your CRM performs in the future. Make sure you select a CRM that meets the needs of today without compromising the the needs of the future.

Nothing is more powerful then a CRM system that is fine-tuned to your industry and your business process. Yet flexable enough to change at a moments notice when the market demands.

Today’s modern CRM system comes packed with all the latest tools. Automation can create reminders, send notices, update records just to get started, while streamlining workflows to maximize the bottom line.

The promise of CRM cannot be fully realized without high user adoption. Dealers with high performing teams have high user adoption rates, translating up to 80% return on investment.

Just a few of the tools available: CPQ (Configure, Price, & Quote) Territory Management TCO Tool

Forecasting Reports & Dashboards Mobile App

Approvals eAutomate Integration Outlook & Google Sync

NEW! Leasing Integration & Portfolio Management (Coming in 2020)

AgentDealer

A modern CRM platform for the Office Technology Industry

Schedule your demo today @ www.agentdealer.com The Sailor Group, Inc. | 13506 Summerport Village Parkway | Windermere FL 34786

Since 1985

Your Prime Source T EL: 800.729.8320

FAX: 800.829.0292

SPECIAL PROMOS JOIN THE COPYSTAR SMB BUSINESS DEALER PROGRAM! • Superior Hardware Technology • Customized Business Applications

M2040DN M2540DW

M2635DW M2640IDW

B&W Copy, Print, Color Scan, w/ Network, Duplex, Fax (Opt on M2040dn)

B&W Copy, Print, Color Scan, with Network, Duplex, Fax

• 42ppm (M2040DN) • 37ppm (M2540DW) • 350-Sht Paper Cap. • 50-Sht DSDP

• 42ppm • 50-Sheet ADF (M2635DW) • 50-Sheet DSDP (M2640IDW)

M2040DN

M2540DW

260 275

M2635DW

$

$

Rebate

Rebate

Rebate

M5521CDW M5526CDW

M2640IDW

180 310

$

• Online Sales Training • Online Service Training

• 600 x 600 dpi Resolution • 20 Seconds or Less (Warm Up Time) • 600 Sheets Std. Capacity • 1GB Memory

M4125IDN

M4132IDN

865 1100

Rebate

Rebate

$

Rebate

AirPrint

B&W Copy, Print, Color Scan with Network, Duplex, Fax (M3645idn)

25/32ppm B&W MFPs

$

P5021CDW P5026CDW

M3145IDN M3645IDN

M4125idn M4132idn

$

• Customer Support Hotline • Technical Support Hotline

• 47 pages per minute • 600-Sheet Capacity

7” LED

DEAL!

M3145IDN

$

M3645IDN

Rebate

Rebate

Rebate

B&W MFP with Network, Duplex, Fax

• 22ppm (BW/Clr) (5521CDW) • 27ppm (BW/Clr) (5526CDW)

• 600 x 600 dpi Res. • 30 Secs or Less (Warm Up Time) • 600 Sheets Std. Capacity • 1.5GB Memory

• Up to 62ppm • 600 Sheet Capacity • Internal Finisher & Stapler (M3860idnf)

M5526CDW

200 280

P5021CDW

$

Rebate

Rebate

Rebate

FS-C8525MFP

P5026CDW

$

CS-2553ci

Color Copy, Print, Scan with Network, Duplex, Fax (Option)

• 25ppm (BW/Color) • Up to 1600 Sheets

• 25ppm (BW/Color) • Dual 500 Sheets • 33.6 Kbps Fax (Option)

DEAL!

$

1900 Rebate

E PACKAG

DEAL!

$

1465 Rebate

$

M2640IDW

$

Rebate

Color Copy, Print, Scan with Network, Duplex, Fax (Option)

E PACKAG

M2635DW

1465 120 190 1560 Rebate Rebate

$

CS-307ci CS-356ci CS-406ci

Color MFP Systems COPY PRINT SCAN FAX*

E PACKAG

DEAL!

M3860IDN

M3860IDNF

$

Rebate

Rebate

CS-3212i

Up to

695

Rebate

7” LED Touch Panel

P2040DW

Rebate

• 32ppm • Dual 500 Sheets • 33.6 Kbps Fax (Opt)

• 40ppm • 250-Sheet Tray

CS-356ci

1890

$

CS-406ci

1300 Rebate

• 32ppm BW/Clr (307ci) • 37ppm BW/Clr (356ci) • 42ppm BW/Clr (406ci) • 600-Sheet Capacity • Wireless Print/Scan

$

B&W Printer with Network and Duplex

800

$

B&W Copy, Print, Scan w/ Duplex & Network, Fax (M6630/6635CIDN only)

B&W Copy, Print, Scan w/ Printer Network, Fax (Opt.)

Rebate

AirPrint

M6235CIDN M6630CIDN M6635CIDN • Up to 37ppm (BW/Color) • 250 Sheets, 100-Sht MPT

1125 1600

$

$

CS-307ci

$ $

M3660IDN

1250 500 570 690 Rebate $

Color Copy, Print, Scan w/ Color Printer with Wireless 24/30ppm Color MFPs Network, Duplex, Fax Network, Duplex

M5521CDW

M3655IDN

$

M3860IDN M3860IDNF

$

• 57 pages per minute • 600-Sheet Capacity

Touch Panel

M8124cidn M8130cidn

• 22ppm (BW/Color) (P5021CDW) • 27ppm (BW/Color) (P5021CDW)

AirPrint

B&W Copy, Print, Color Scan with Network, Duplex, Fax

7” LED

Touch Panel

E PACKAG

M3655IDN M3660IDN

PACKAGE SPECIAL! DP-5100 (PACKAGE 1) DP-5110 (PACKAGE 2) CS-356ci/406ci only

E PACKAG

DEAL!

1190

$

Rebate

135

Rebate

P2235DW 37 B&W Printer w/ Duplex & Network

l Specia $100 Rebate Sale!

All supplies & Parts available for prompt delivery!

ENX Magazine | www.enxmag.com

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

Copiers • Printers • MFPs • Faxes • Scanners E m a il: info @ n u w o rld in c.co m

Order Online! www.nuworldinc.com

Blind Drop Shipping

Copiers, Faxes, MFPs, Printers, Scanners MFC-L3710CW Digital Color All-in-One Wireless Printer

BIG SALE!

FAX-4100e

Network Electronic Copyboards

BIG SALE!

FAX-2840

BIG SALE!

High Perf. Laser Fax | 33.6Kbps | Network.........................

BIG SALE!

MFC-8220

BIG SALE!

MFC-9330CDW

BIG SALE!

B&W Laser All-In-One | 21ppm | 32MB Memory.................

Color Digital MFC | 23ppm | Duplex | W-Network...............

MFC-J5720DW

BIG SALE!

MFC-L2740DW

BIG SALE!

MFC-L5700DW

BIG SALE!

Color InkJet AIO | 35/27ppm (BW/Color)...........................

B&W All-In-One | 32ppm | Duplex | Wireless Network........

B&W Laser Printer | 42ppm | Duplex | Wireless Network...

MFC-L8610CDW

33ppm Color MFP • Duplex • Wireless Network...................

33ppm Color MFP • Duplex • Wireless Network...................

HL-L5100DN

40ppm Color Printer • Duplex • Network..............................

HL-L8250CDN

32ppm Color Printer • Duplex • Network.............................

HL-L8350CDW

32ppm Color Printer • Duplex • Network..............................

BIG SALE!

SALE!

REBATES VALID TILL 11/30/19

M C250FWB IM430FB

• 57ppm • 500-Sheet Tray

$100

$40

• 62ppm • 500-Sheet Tray

MX-2651 MX-3051

$100

REBATE

DR-C225II

DR-C240

250

$

799

REBATE AFTER REBATE

100

$

BIG

REBATE

SALE!

LASERJET M404DN

LASERJET M607DN LASERJET M608X 55ppm B&W Duplex, Network Ready Printer

INCREDIBLE DEAL!

65ppm / 130ipm (Up to 300 dpi Color/Binary) Scanner

SALE!

REBATE

LJ M501DN.............$100 REBATE CLJ M454DW...........$150 REBATE LJ M507N..................$90 REBATE CLJ M553DN..............$80 REBATE LJ M507DN...............$75 REBATE CLJ M553X...............$120 REBATE LJ M428FDN...........$100 REBATE SJ 2000S1...................$30 REBATE

CLJ M479FDW.......$200 REBATE SJ 7500.....................$150 REBATE

PRINTERS & MFPS B2338dw

B2442dw

B2546dw

$40 REBATE C2425dw

$85 REBATE MB2338adw

$200 REBATE MB2442adwe

$105 REBATE

$105 REBATE

$105 REBATE

42ppm BW Laser Printer

25ppm Color Laser Printer

IMAGEPROGRAF

ALL REBATES ARE VALID TILL DECEMBER 31, 2019

IPF TX-3000/MFP

IPF TM-305/MFP

36-inch Large Format Printers

36-inch Large Format Printers

SD622

2979

$

3999

$

AFTER REBATE

160mm/s/384K Mem.

CT-S601

200mm/s/384K Mem. DS-860

42ppm BW Laser MFP

WIDE FORMAT PRINTERS

Digital Duplicators BLOWOUT SPECIAL!

46ppm BW Laser Printer

36ppm BW Laser MFP

INCREDIBLE DEAL!

CT-S310II

BIG SALE!

BIG

$100

Rebate

WF-C5710

65ppm B&W Duplex, Network Ready Printer

865 $1444

Image shown: CT-S310II

65ppm B&W Network-Ready Printer

SALE!

$

PRINTERS & SCANNERS

LASERJET M608N

BIG

$80

REBATE

38ppm BW Laser Printer

60ppm Color Scanner for PC & MAC

• 80-100-130 sheets per minute • 600 x 600 dpi Scan Resolution • 1,000-Sheet Tray

• 30 pages per minute

$

REBATE

CLJ M479FDN........$150 REBATE SJ 2500F1...................$25 REBATE

KV-S1057C MKII

30ppm B&W/ Grayscale/ Color (Simplex)

MX-C303W MX-C304W

$100

REBATE

LJ M428FDW..........$130 REBATE SJ 7000S3.................$150 REBATE

REBATE

Fi-7160

25ppm B&W/ Grayscale/ Color (Simplex)

SD375

55ppm B&W Network-Ready Printer

ALL REBATES ARE VALID TILL NOVEMBER 30, 2019!

$15 REBATE

• 26ppm BW/Color (2651) • 30ppm BW/Color (3051) • 550-Sheet Paper Drawer

• 42/42ppm (BW/Color) • 500-Sht Tray

$150

$80

LASERJET M607N

LJ M428FDW..........$130 REBATE CLJ M454DN..............$80 REBATE

REBATE

DOCUMENT SCANNERS

BIG SALE!

BUY

• 25/25 pages per minute (BW/Color)

P501

BW Print • Copy • Scan • Fax Black & White Laser Printer • 45ppm • 45ppm • 600-Sheet • 500-Sheet Tray Tray

REBATE

BIG SALE! $100 REBATE

GREAT

MX-C250

BIG

SALE!

PROMOS

BW Print • Copy • Scan • Fax • 25ppm • 250-Sheet Tray

40ppm B&W Duplex, Network-Ready Printer

40ppm B&W Duplex, Network Ready Printer

• Smart Phone Ready • 34.5 (W) x 46 (H) Inches (Dimensions) • Double-Sided White Board

$35 REBATE

BUY

SALE!

BIG SALE! P800 P801 P C600 Black & White Laser Printer Black & White Laser Printer Color Laser Printer

MFPs

GREAT

BIG

BEST COLOR WHITEBOARD! Light Grey/Navy Color Available

BIG

LASERJET PRINTERS & MFPS

LASERJET M404N

• Up to 2 x 78.5” Diagonal Panels

Mobile Whiteboard

• Up to 2 x 78.5” Diagonal Panels

MONOCHROME & COLOR ALL REBATES ARE VALID WHILE SUPPLIES LAST!

Electronic Copyboards

BIG

Capture Boards

CAPTURE PROJECTED IMAGES & YOUR NOTES!

M-18 Series

SALE!

C-20 Series

BIG SALE! $75

ALL REBATES VALID WHILE SUPPLIES LAST!

• 30 pages per minute (M3051) • 35 pages per minute (M3550) • 550-Sheet Paper Trays

WRITE, PRINT, SAVE, & NOW EMAIL!

REBATE

MFC-L8900CDW

MX-M3051 MX-M3550

EMAIL D! ENABLE

• Up to 4 x 61.6” Diagonal Panels

High Speed Laser Fax | 33.6Kbps Super G3.........................

PPF-4750e

COPYBOARDS N-32 Series

High Speed Laser Fax Machine

Same Day Shipping

CT-S801

(TX-3000)

BIG

SALE!

300mm/s/384K Mem.

Rebate

(TX-3000MFP)

1147 700

$$

Rebate

(TM-305MFP) (TM-305)

IPF TA-20 24-INCH LARGE FORMAT PRINTER.........CALL FOR PRICING! IPF TA-30 36-INCH LARGE FORMAT PRINTER..................$650 REBATE IPF PRO2000 24-INCH LARGE PRINTER..........................$675 REBATE IPF TX-4000/MFP 44-INCH LARGE FORMAT PRINTERS...up to 1524R IPF TM-200/300/MFP 24/36-INCH LF PRINTERS...........up to $900R

Parts Order Hotline: 562.977.4949

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

NBS / ENX | December 2019

Since 1985

Your Prime Source T EL: 800.729.8320

FAX: 800.829.0292

REBATE PROMOS ALL INSTANT REBATE PROMOS ARE VALID THROUGH DECEMBER 31, 2019 TO CANON PREMIER PARTNERS OR WHILE SUPPLIES LAST!

SIGN UP TO BECOME A CANON 3P PREMIER PARTNER & GAIN THESE ADVANTAGES: • Quarterly Performance Bonus • Lucrative Instant Rebates

• Bid Support Pricing • Demo Program

MF236N

MF426DW

• 24ppm • 600 x 600 dpi Res. • 250-Sht Cassette, 1-Sheet Bypass

• 40ppm • 350-Sht Cap. • 33.6 Kbps Fax Super G3 • PS3

B&W Copy, Print, Fax, Scan, B&W Copy, Print, Fax, Duplex, Network Scan, Duplex, Network

REBATE

• 45 pages per minute • 256MB Memory • 500 Shts + 50-Sht MPT • 33.6 Kbps Super G3 Fax (D1650)

SALE!

LBP162DW LBP214DW

LBP6030W LBP6230DW

with Duplex, W-Network

with Duplex, W-Network

• 30ppm (LBP162DW) • 40ppm (LBP214DW) • 250-Sheet Paper Cassette

• 19ppm (LBP6030W) • PRINT • 26ppm (LBP6230DW) • 2400 x 600 dpi Res.

40

$

REBATE

$

• PRINT

95

REBATE

LBP162DW LBP214DW

LBP312DN

B&W Laser Duplex Printer w/ Network • 45 pages per minute • 550 Sheets + 100-Sheet MPT

3P BIG SALE!

Exclusive!

D1620 D1650

60

$

REBATE

$

55

REBATE

LBP6030W LBP6230DW

LBP351DN LBP352DN B&W Laser Duplex Printers w/ W-Network

3P

Exclusive!

• 58ppm (351DN) • 65ppm (352DN) • 1GB Memory

130 $155

$

REBATE

REBATE

LBP351DN LBP352DN

B&W Copy, Print, Fax, Scan, Duplex, W-Network

110 $150

$

REBATE

REBATE

D1620

D1650

MF810CDN MF820CDN

• 26ppm (BW/Color) (MF810Cdn) • 36ppm (BW/Color) (MF820Cdn) • 550 Sheets + 1-Sheet MPT • Duplex Exclusive!

Versatility REBATE

$ $ 375 3P 200 REBATE 810CDN

820CDN

Exclusive!

(MF735CDW)

45

$

90 $100

$

REBATE

REBATE

MF743CDW MF745CDW

60

$

80

$

REBATE REBATE REBATE REBATE MF264DW

MF267DW

MF269DW

MF269DWVP

MF644CDW MF741CDW

MF731CDW MF735CDW

• 22ppm (BW/Color) (MF644DW) • 28ppm (BW/Color) (MF741DW)

• 28ppm (BW/Color) • 250-Sheet Cassette • 50-Sheet MPT • 1GB Mem.

80 $115

$

Color Copy, Print, Scan, Fax, Duplex, W-Network

190 $125

$

REBATE

REBATE

REBATE

REBATE

644CDW

741CDW

731CDW

735CDW

3P

Color Laser Duplex Printers w/ W-Network

Color Copy, Print, Fax, Scan MFPs with Duplex & Network

3P

45

$

LBP622CDW LBP664CDW

MF743CDW MF745CDW • 28ppm (BW/Color) • 1GB Memory (Shared) • 33.6 Kbps Super G3 Fax

• 30ppm • 35-Sheet Simplex • 250 Sheets, ADF (MF264DW, • 50-Sheet DADF 1-Sheet MPT MF267DW) (MF269DW)

Color Copy, Print, Scan, Fax, Duplex, W-Network

Color Digital Copy, Print, Fax, Scan MFPs with Duplex & Network

(MF820CDN)

• Pre/Post Sales Support • Assigned Canon Sales Specialist

MF264DW MF267DW MF269DW / VP

Digital Copy, Print, Fax, Scan MFPs with Duplex & Network

BIG

65

$

• CFS Leasing Opportunities • imageCLASS Resellers Website

Exclusive!

(LBP664CDW)

• 22ppm (BW/Clr) (622CDW) • 28ppm (BW/Clr) (664CDW)

80

$

60

$

LBP654CDW LBP712CDN

3P

Color Laser Duplex Printers w/ W-Network

Exclusive!

• 28ppm (BW/Color) (654CDW) • 40ppm (BW/Color) (712CDN)

$

90

$

60

REBATE

REBATE

REBATE

REBATE

622CDW

664CDW

654CDW

712CDN

All supplies & Parts available for prompt delivery!

ENX Magazine | www.enxmag.com

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

Copiers • Printers • MFPs • Faxes • Scanners E m a il: info @ n u w o rld in c.co m

Blind Drop Shipping

Order Online! www.nuworldinc.com Same Day Shipping

DESIGNJET WIDE FORMAT PRINTERS ***ALL REBATES ARE VALID THROUGH NOVEMBER 30, 2019!***

DesignJet T525 24/36-in Printer

Designjet T730 36-in Printer

• 35 sec/page on D, 70 D prints per hour (Line Drawings) • 2400 x 1200 dpi Resolution $ • 1GB Memory • Wireless REBATE Capability

• 25 sec/page on A1/D, 82 A1/D prints per hour (Line Drawings) • 2400 x 1200 dpi Resolution • Gigabit Ethernet (1000Base-T), Wi-Fi, Hi-Speed USB 2.0

250

300

$

T525 (24-inch)

REBATE

T525 (36-inch)

BIG

$100

SALE!

REBATE

Designjet T830 24/36-in MF Printers

Designjet T1600 36-in PS Printer

• CMY (Dye-Based), mK (Pigment-Based) • 1GB Memory • Up to 2400 x 1200 dpi Resolution • 8.3 x 11 - 13 x 19-Inch Input Tray (Media Size)

• 180 A1/hr, 19.3 sec/A1 (Print Speed) • 128GB Memory • 500GB HDD (Self Encrypting) • Up to 2400 x 1200 dpi Resolution • 210 x 279 - 914 x 1219mm (Media Size) SALE!

Designjet T1700 44-in Printer

Designjet T2600 36-in PS/MFP Printer

• 26 sec/page (A1/D), 116 A1/D prints per hour • 128GB Memory, 500GB HDD (Self Encrypting) • 8.3 x 11 - 44 x 66 in (Media Size)

• 180 A1/hr, 19.3 sec/A1 (Print Speed) • Up to 2400 x 1200 dpi Resolution • 128GB Memory, 500GB HD (Self Encrypting) • 210 x 279 - 914 x 1219mm (Media Size) SALE!

BIG

BIG

SALE!

BIG

BIG

SALE!

Designjet Z6 24/44-in PS Printers

Designjet Z9+ 24/44-in PS Printers

• 866 ft² / hr (80.5 m²/hr1) on Plain Media • 128GB Memory, 500GB HDD (Self Encrypting) • Up to 8.3 x 11 - 44 x 66 in (Media Size)

• Up to 3.5 m² / hr (38 ft² / hr) (Print Speed) • Up to 2400 x 1200 dpi Resolution • 128GB Memory, 500GB HD (Self Encrypting) • Up to 8.3 x 11 - 44 x 66 in (Media Size) SALE!

Designjet Z6610 60-in Production Printer

Designjet Z6810 42/60-in Production Printers

• 1500 ft/hr1 (140 m/hr) on Plain Media (Print Speed) • Up to 2400 x 1200 optimized dpi Resolution • 64 GB Memory (Virtual) • 500GB Hard Disk Drive

• Print Speed Normal Quality: 140 m²/hr (1500 ft²/hr) (plain media) • Up to 2400 x 1200 optimized dpi • 64GB Memory (Virtual) • 500GB Hard Disk Drive

BIG

BIG

SALE!

BIG SALE!

OTHER

BIG SALE!

DESIGNJET PRINTERS AS SHOWN:

Designjet T125 24-in. Printer.........................................$100 REBATE

Designjet T3500 36-in PS/MFP Printers.....................................................BIG SALE!

Designjet T130 24-in. Printer................................................BIG SALE!

Designjet T7200 42-in Printer......................................................................BIG SALE!

Designjet T530 24-in. Printer................................................BIG SALE!

Designjet HD PRO 44-in MFP........................................................................BIG SALE!

Designjet T530 36-in. Printer................................................BIG SALE!

Designjet T1700DR/44 PS Printer.............................................................BIG SALE!

Designjet T2600DR 36-in. PS/MFP Printers.............................BIG SALE!

Designjet T1700DR/44 PS MFP.................................................................BIG SALE!

Parts Order Hotline: 562.977.4949

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

NBS / ENX | December 2019

Since 1985

Your Prime Source TEL : 8 0 0 .7 2 9 .8 3 2 0 FAX: 8 0 0 .8 2 9 .0 2 9 2 Ord e r On lin e : www.nuwor ldinc .c om

BTA CHANNEL EXCLUSIVE PRINTERS

AUTHORIZED PRINTER PARTNER PROGRAM ALL REBATE PROMOS & DEALER SPIFFS ARE VALID THROUGH DECEMBER 31, 2019

Comprehensive up to 3-Year Warranty

Direct OKI Tech Support Access

Service Labor Reimbursement

MPS5501B

MPS5502MB+ / Wireless MPS4242mc+ 55ppm BW MFPs

42/42ppm (BW/Color) MFPs

• 630-Sheet Cap., Upgradable to 3,160 Shts • 256MB Memory, Upgradable to 768MB Memory • 1200 x 1200 dpi Res. • 1GB Ethernet + USB • 30K High Capacity Toner

• 630-Sheet Capacity • 100-Sht Duplex RADF • 2GB Mem + 160GB HD • 1GB Ethernet + USB • Super G3 Fax

• 630-Sheet Capacity • 100-Sht Duplex RADF • 2GB Mem + 160GB HD • 1GB Ethernet + USB • Super G3 Fax • 20-Sht Convenience Stapler

55ppm BW Printer

100 REBATE

$

$

25

SPIFF

DUPLEX NETWORK

100 185 SPIFF

$

UP TO

REBATE

$

DUPLEX NETWORK

ALL MODELS

MPS4242mcfx+ 42/42ppm (BW/Color) MFP • 2,630-Sht Cap., 100-Sht MPT • 100-Sht Duplex RADF • 2GB Mem + 160GB HD • 1GB Ethernet + USB • Super G3 Fax • 50-Sht In-Line Stapler

UP TO

$ 300 450 SPIFF REBATE

$

Professional Marketing Support

$

DUPLEX

300

MPS3537mc+

ES5162LP

ES5473

ES7412

• 1200 x 600 dpi Resolution • 630-Sheet Capacity • 100-Sheet MPT • 100-Sheet Duplex RADF • 2GB Memory + 160GB HDD • Hi Speed USB, Ethernet • Duplex, Network

• 630-Sheet Capacity, • 50-Sht Duplex RADF • 3GB Memory • ID Card Copy • Duplex, Network • Super G3 Fax

• 350-Sheet Cap., • 50-Sheet Duplex RADF • 1GB RAM Memory • Duplex, Network • 1GB Ethernet + USB

• 630-Sht Cap. • 256GB Mem. • 1GB Ethernet + USB • Duplex, Network • PCL, PostScript 3

37/35ppm (BW/Color) MFPs

$

100

47ppm BW MFP

DUPLEX

SPIFF

NETWORK

ES5112

100

REBATE

25

$

DUPLEX

SPIFF

NETWORK

10

$

SPIFF

UP TO

37/35ppm (BW/Color) Printer

200 125

$

$

REBATE

DUPLEX

SPIFF

NETWORK

UP TO

$ 100 200 SPIFF REBATE

$

C532DN

MC363DN

• 31/27ppm (BW/Color) • 1GB RAM Memory • 1200 x 600 dpi Resoution • 250 Sheets + 100-Sheet Multipurpose Tray

• 1GB RAM Memory • 1200 x 600 dpi Res. • 250 Sheets + 100-Sheet Multipurpose Tray

• Standard 350 Sheets: 250-Sheet Main Tray, 100-Sheet MPT • 1GB RAM Memory • Duplex Auto

31/31ppm (BW/Clr) Printer

75

$

REBATE

150

$

REBATE

B412DN

MB472W

MB492DN

• 250-Sheet Main Tray, 100-Sheet MPT $ • 1GB RAM Memory REBATE

• 3GB Memory (Shared) • 250 Sheets + 100-Sheet MPT SALE!

• 512MB RAM Memory • 250 Sheets $ + 100-Sheet MPT REBATE

• 3GB RAM Memory • 250 Sheets + 100 Sheets (MPT)

150

35ppm BW Printer

35ppm BW MFP

BIG

DUPLEX NETWORK

31/27ppm (BW/Clr) MFP

MC573DN

30/30ppm BW/Color MFP

NETWORK

C332DN

31/27ppm (BW/Clr) Printer

47ppm BW Printer • 630-Sheet Capacity, • 3GB Memory • 1GB Ethernet UP TO + USB • Duplex, Network $

UP TO

150 REBATE

$

31/31ppm (BW/Color) MFP

DUPLEX

SPIFF

NETWORK

100

$

REBATE

42ppm BW MFP

150

200

$

REBATE

All supplies & Parts available for prompt delivery!

ENX Magazine | www.enxmag.com

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

Copiers • Printers • MFPs • Faxes • Scanners Blind Drop Shipping

Same Day Shipping

SIGN UP TO BECOME A TBPC FOR THESE ADVANTAGES:

Business Product Center

• Full Range of Award-Winning MFPs • Competitive Pricing • Online Sales & Service Tools • Unparalleled Sales & Technical Support • Comprehensive Training & Certification • No Sales Quota or Financial Commitment

DISTRIBUTED THROUGH IDS, A WHOLLY OWNED SUBSIDIARY OF NUWORLD BUSINESS SYSTEMS

2018A 2518A 3018A

MONO MFPS

3518A 4518A 5018A

B&W Copy, Print, Scan, Duplex, Fax (Option)

B&W Copy, Print, Scan, Duplex, Fax (Option) • 20 pages per minute (2018A) • 25 pages per minute (2518A) • 30 pages per minute (3018A) • 100-Sheet RADF (Option) or 300-Sheet DSDF (Option)

• 35 pages per minute (3518A) • 45 pages per minute (4518A) • 50 pages per minute (5018A) • 100-Sheet RADF (Option) or 300-Sheet DSDF (Option)

PACKAGE DEALS

A new 10.1” tablet-style touch screen

All Models + Stand + Toner + Developer + RADF (Package 1) / DSDF (Package 2)

2010AC 2510AC 2515AC 3015AC

COLOR MFPS

PACKAGE DEALS

A new 10.1” tablet-style touch screen

All Models + Stand + Toner + Developer + RADF (Package 1) / DSDF (Package 2)

3515AC 4515AC 5015AC

COLOR MFPS

Color Copy, Print, Scan, Duplex, Fax (Option) • 35/35ppm (BW/Color) (3515AC) • 45/45ppm (BW/Color) (4515AC) • 50/50ppm (BW/Color) (5015AC) • 100-Sheet RADF (Option) or 300-Sheet DSDF (Option)

Color Copy, Print, Scan, Duplex, Fax (Option) • Up to 30/30ppm (BW/Color) • 100-Sht RADF (Option) or 300-Sht DSDF (Option) (2515/3015 only)

PACKAGE DEALS

A new 10.1” tablet-style touch screen

All Models + Stand + Toner (CMYK) + Dev + RADF (Pkg1) / DSDF (Pkg2)

TEL: 888.372.3700

MONO MFPS

•

PACKAGE DEALS

All Models + Stand + Toner (CMYK) + Dev + RADF (Pkg1) / DSDF (Pkg2)

EMAIL: SALES@IDSWC.COM

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

•

A new 10.1” tablet-style touch screen

FAX: 562.921.1167 NBS / ENX | December 2019

TOP 10 Erik Cagle

State of the Industry News Briefing

Stories of 2019

THE SHIFTING TIDES

OF BUSINESS Just as we were putting this issue to bed, news broke that Xerox, recently flush and free of billion-dollar litigation, was considering the unthinkable: a cash-and-stock offer to acquire HP. Yes, Xerox acquiring HP—not vice versa. In fact, the Wall Street Journal reported the cash-and-stock offer being mulled by Xerox’s board of directors would represent a premium to HP’s $27 billion market value (which, in itself, is three times the size of Xerox’s). Funding would come via an informal commitment from a major bank. HP also confirmed receiving an offer from Xerox.

A

s you read this, perhaps the sides have already shaken hands and are just awaiting government approval and customary closing conditions. Regardless, it further illustrates the dizzying pace in which change is being thrust upon our industry and the business landscape in general. People, companies and technology are constantly evolving, and that’s a common thread among our top 10 stories of 2019. The business landscape has a way of correcting itself amid the tide of trends and the shifting needs of end users, not to mention supply and demand. The major players are strategically placing their pieces, and when necessary, snapping up pawns or joining forces with other players to give themselves an advantage.

14

•

In the end, it’s about being an agent of change or a victim of it. As these stories indicate, the biggest newsmakers are those who aren’t waiting around for those shifting tides to wash them away.

For your consideration, and in no particular order, we give you the top 10 stories of 2019.

STAPLES ACQUIRES DEX IMAGING. Hard to believe, but the most jaw-dropping deal in recent memory actually happened during 2019. It’s a pairing of one of the nation’s largest office technology dealers and office product retailers, and these players are quietly and strategically formulating their marketing approach. The silence that has radiated from the combined entity has been absolutely deafen-

www.enxmag.com | December 2019

ing, leaving prognosticators to forewarn how much damage a $16 billion concern could unleash upon the industry.

The rumor mill has been adding extra shifts with some mind-blowing future scenarios. Anonymous sources have related that Staples is currently, or has been, holding talks with multiple nine-digit revenue office technology dealer heavyweights—one in the Midwest region, the other on the West Coast—about joining the collective. Certainly, even given the bounty of M&A action that’s transpired in recent years, this industry remains quite fragmented. Attempting to add properties the size of, say, a Pacific Office Automation and/or a Marco would perhaps run afoul of the Hart-Scott-Rodino Act, which adds market protection against antitrust law violations. This, of course, is purely speculative, but certainly makes for great theater. So pass the popcorn.

FAMILIAR FACES IN NEW PLACES. There have been no fewer than seven major appointments or promotions to leading dealer and manufacturer corner offices during 2019. This past spring, former Xerox Global Imaging Systems top exec Dan Cooper assumed the mantle of CEO with Nashville-based Novatech following Founder/CEO Darren Metz’s decision to transition into the executive chairman role. Sharp’s former top honcho, Doug Albregts, raised many eyebrows when he accepted the position of president at Marco of St. Cloud, Minnesota—which was announced, ironically, during the week of the Sharp dealer meetings. And at the tail end of 2018, Patrick Flesch was promoted to president of the family-founded Gordon Flesch Company.

On the OEM side, Lexmark tagged Allen Waugerman, its vice president and CTO, as president and CEO. Late last summer, Enrique Lores became president and CEO of HP, replacing Dion Weisler, who decided to step down due to a famcontinued on page 16

We Saw It In ENX Magazine

Maintain Your Legacy Flex Technology Group is on a mission to build a legendary national technology and office solutions organization by acquiring successful entrepreneurial dealerships. If you’re a dealer with proven leaders, a solid marketplace reputation, strong financial performance, and the ability to provide superior employee and customer experiences — we want to talk to you.

FTG Provides Options and Flexibility • Achieve liquidity today • Retain business name and go-to-market strategy • Continue building your business while achieving additional liquidity • Reinvest in Flex Technology Group and their platform • Flexibility to have multiple partners with different exit options

Top 10 Stories of 2019 The Shifting Tides of Business ily health matter and return to his native Australia. Meanwhile, the former embattled Xerox CEO, Jeff Jacobson, took over as CEO of Electronics For Imaging (EFI), replacing Bill Muir, who stepped down for personal reasons. Muir had taken over for EFI Founder Guy Gecht in 2018.

Jacobson, a well-traveled executive who had stints with Presstek, Kodak’s Graphic Communications Group and Kodak Polychrome Graphics, became an executive partner with private-equity firm Siris, which acquired EFI. At press time, Brother International announced Kaz Ikeda had been elevated to chairman of the company, with Don Cummins taking his place as president.

XEROX-FUJIFILM SAGA REACHES AMICABLE CONCLUSION. Well, it took more than a year to hash out, but there is now not only a peace between Xerox and Fujifilm, but also an agreement between the two entities to continue doing business.

In early November, Xerox agreed to sell its 25% stake in Fuji Xerox to Fujifilm in a deal worth $2.3 billion all told. Xerox will continue to source hardware from Fuji Xerox moving forward. The terms also include the sale of Xerox’s 51% stake in Xerox International Partners to a Fuji Xerox affiliate. And putting a tie on the package is Fujifilm’s agreement to drop its $1 billion breach-of-contract lawsuit against Xerox, launched last year following the dissolving of the proposed $6.1 billion acquisition of Xerox by Fuji Xerox.

“These agreements reset our relationship with Fujifilm and provide both companies with tremendous opportunities to grow, together and independently,” said Xerox CEO John Visentin. “These agreements also unlock significant unrealized value for our shareholders, provide greater clarity for our customers and help us speed our transformation to a digital-first company.”

The peace accord ended a public saga that resembled a messy divorce and cus16

•

tody battle that played out during 2018.

The proposed deal led to stockholder upheaval, spirited by top Xerox investors Darwin Deason and Carl Icahn, who felt the company was being severely undervalued. Then-CEO Jacobson and five other Xerox board members exited, and Visentin took the helm while vowing to protect the firm’s interests, which triggered a courtroom battle that dragged throughout much of the year and prompted Fujifilm’s breach of contract suit.

It was a busy 2019 for Xerox, which also rebranded its Global Imaging Solutions direct operations as Xerox Business Solutions.

EPSON MAKES HUGE INKJET PUSH INTO A3 MARKET. A $10 billion global performer that has a penchant for dominating markets it enters, Epson felt the time was right to mount an offensive in the office market space with A3 inkjet product. It was not so much an effort to upset the laser/toner applecart, but rather a strategic decision to arm dealers with a viable option. Within a 100-day window, Epson mobilized marketing, sales and service units to bring awareness to the market and pave the way for an A3 inkjet platform for the office, completing the trifecta that includes consumer and industrial applications. Mark Mathews, vice president, commercial sales and marketing, helped spearhead the initiative that sought to sign on 200 dealers by the end of its fiscal year.

At the heart of Epson’s inkjet value proposition is its PrecisionCore technology that is baked into the WorkForce Enterprise series of color and monochrome printers, as well as a series of A4 products that fit into the Enterprise realm.

PrecisionCore has fewer moving parts, making it easier to service, and it uses a cold process that consumes less energy and is less taxing on the print head. Epson is also doing a lot of the sales legwork in helping drive end users to their channel partners.

www.enxmag.com | December 2019

INDUSTRY HEAVYWEIGHTS RAMP UP ACTIVITY. Last year, we chronicled how Visual Edge Technology (VET) was on an acquisition rampage, adding an unprecedented 18 dealerships to its collective. This year’s top tally of acquisitions belongs to Kelley Imaging Systems of Kent, Washington. Kelley reeled in eight companies—Empire Office Equipment of Lacey, Washington; four Montana firms—Mountain West Office Solutions (Billings and Helena), Copier Doctors (Butte), Valley Business Systems (Polson) and Midland Office Equipment (Billings); Competitive Edge Office Systems of Juneau, Alaska; Core Business Services of Medford, Oregon; and ABC Office Machines of Grants Pass, Oregon.

The deals increased Kelley’s holdings to 25 locations across Washington, Oregon, Montana and Alaska.

Another high roller was Flex Technology Group (FTG), which operates under the Oval Partners umbrella. FTG onboarded seven companies to its platform: CBE Office Solutions of Irvine, California; Laser Technologies Service of Greater Boston; Millennium Business Systems of Cincinnati; Office Equipment of Texarkana, Texas/Office Equipment of Southern Arkansas, El Dorado, Arkansas; Century Business Services of Costa Mesa, California; and Shamrock Office Solutions of Dublin, California.

FTG now has 16 dealer partners under its flag.

SHARP UNVEILS GENESIS OF SMART OFFICE PROGRAM. In another example of an OEM offering a paradigm shift (but not abandoning its MFP roots), Sharp used a series of road shows, culminating with its October dealer meetings, to spread the word about its Smart Office solutions. One of its cornerstone pieces is its celebrated Windows collaboration display (WCD), a 70” 4K Ultra HD interactive unit. In addition to enhancing collaborative end-user environments, the unit has built-in sensors that can connect

We Saw It In ENX Magazine

to the Microsoft Azure Digital Twins IoT platform to monitor and measure environmental conditions.

Another showcase piece of the Smart Office program is the Synappx platform, which consists of three apps: Meeting, Go and Workspaces. Meeting helps simplify conference gatherings, removing the time drag associated with connecting to different platforms. Go provides the ability to use a mobile device for scaling content to a large display, scanning documents and releasing print jobs from an MFP. Workspaces handles the aforementioned environmental conditions of a meeting space.

Other technologies, such as its 8K displays, cameras and see-through displays, add Sharp to the growing number of manufacturers embracing solutions that foster collaboration among increasingly mobile and remote team members.

CLOVER IMAGING FLEXES REMAN MUSCLES. With its parent company 4L Technologies trying to reconcile $700 million in debt while exploring strategic options with an investment banking firm, Clover Imaging Group’s (CIG) executive leadership pledged business as usual. In a letter to customers, CIG wrote “…we are charging full speed ahead, as we have a healthy sales pipeline and continue to make key strategic investments to capture long-term growth opportunities.”

It didn’t take CIG long to make good on its word. In mid-September, the company announced it had signed an agreement to acquire the business assets of LMI Solutions. The deal, pending approval by the court overseeing LMI’s receivership process, included all of the company’s inventory, intellectual property rights and manufacturing equipment.

And with certain manufacturers putting the squeeze on aftermarket competition, CIG delivered its Jumpstart Printer Financing Program, which includes 0% financing, no money down on equipment for qualified leads, end-of-term options and customized pay structures, among other enticements. The reman also proffered a Silver Bullet Program that gave

dealers up to 30% off their current pricing when they converted accounts that purchased HP imaging supplies to Clover’s remanufactured printer cartridges.

Touché!

MERGERS & ACQUISITIONS ON PARADE. Every year, we rattle off the year’s biggest acquisitions with the fervor of an Academy Award winner trying to thank as many people as possible, fearful of missing anyone. This list is by no means comprehensive, but it provides a snapshot of the volume of deals that were transacted in 2019.

Among the notable deals, Novatech acquired Consolidated Copier Services and Copy & Camera, while RJ Young added Digitec and Automated Imaging Systems. Marco obtained Executive Technologies and Gordon Flesch Company snapped up Advanced Systems.

Systel Business Equipment scooped up Complete Business Services and Advanced Imaging Solutions (Las Vegas) added Comworx. Centric Business Systems purchased Carefree Office Technology and Datamax acquired the copier division of Firmin’s Office City. GoodSuite brought on Advanced Office Automation and UBEO Business Services acquired AmPan Business Systems, its seventh deal in a 12-month stretch. WiZiX Technology Group obtained Edwards Office Systems and Advanced Business Systems acquired Office Specialists.

Among the manufacturers, Sharp picked up Saratoga Technologies. Xerox onboarded two multi-brand dealers— Rabbit Office Automation and Heritage Business Systems. Sharp Business Systems added Texas Document Solutions.

Ricoh bought software specialist DocuWare and HP acquired Bromium. And on the venture-capital front, an affiliate of Siris acquired Electronics For Imaging (EFI) for $1.7 billion. At press time, Tech Data was sold to private equity firm Apollo Global Management for $5.4 billion.

CYBERSECURITY DOMINATES MANAGED IT/MNS CONVERSATION. The scourge of

We Saw It In ENX Magazine

cybersecurity, including among businesses in the SMB community, is beginning to dominate the subject of managed IT/managed network services. CompTIA, a leading technology industry trade association, released a report this past fall, “Cybersecurity for Digital Operations,” that surveyed 500 U.S. businesses and found that 45% of companies are completely satisfied with their cybersecurity readiness. That’s up significantly from 2017, when only 21% were secure in their readiness. But that still leaves more than half of respondents believing they need to do more.

While this may present an opportunity for cybersecurity providers, it’s also a reminder that bad actors can strike anytime, anywhere. Recently, a repeat Elite Dealer revealed that his company had fallen victim to a cyberattack. While the company had data backup, it was actually more cost-effective to pay the ransom, as the backup process would have taken days to recover all of the data. Thus, even implemented solutions are not always a panacea in all situations.

BRISK ACTIVITY AMONG SOFTWARE AND SOLUTIONS. Late in the year, ConnectWise turned heads when it acquired Continuum and ITBoost, and created a strategic partnership with Webinfinity, yielding a business automation solutions suite. Continuum provides ConnectWise partners with A.I.-enabled service models to grow and scale in the areas of remote monitoring and management, security and data protection. Meanwhile, at the tail end of 2018, ECI Software Solutions obtained Print Audit, a provider of device and print management solutions, including tools for MPS, device data collection and document management.

Lastly, PrinterLogic—a leader in serverless printing infrastructure—acquired enterprise content management software specialist MaxxVault. The deal expanded PrinterLogic’s portfolio to include digital workflow automation, e-forms, content management, digital signature and secure storage. MaxxVault was rebranded as Vasion.

December 2019 | www.enxmag.com

•

17

2019 Elite Dealers:

A CUT ABOVE THE REST Another year has come and gone, and the face of the office technology dealership community continues to grow and evolve.

I

N

G

n another sense, it’s contracting as well. A kind estimate only takes a really good (or bad) experience within a given would peg the volume of acquisitions at more than vertical to establish a reputation. After all, these clients talk 100 during the past two years, and that doesn’t take to one another. into account the small tuck-ins of mom-and-pop/lifestyle The growing move toward inbound marketing. Hey, we operations that are consumed by regional consolidators, have no problem with dealers who pound the pavement and and never make the news wire. Even as we were putting 2019 knock on doors. But dealers can really flex their creative the December issue to bed, there were about five or six I Th AG by devising multi-touch marketing campaigns In I M deals that went down, including a pair by UBEO Business e We e k muscle that call upon various social media platforms and expertServices a week apart. driven blogs that help establish dealers as thought leaders But a funny thing happened on the way to our Elite on a given array of subjects. Some dealers have become Dealer list shrinking as a result…it never happened. For highly adept at hosting lunch-and-learns and educational every company that fell off the list due to contraction, seminars for clients and prospects—particularly in areas it seems that two more were added. Our ranks swelled such as cybersecurity, where much of the information is to 137 dealers this year, which represents a 58 percent fluid and can be vexing for the SMB crowd. Throw in growth during the past three years alone. Not bad for a website optimization and the ability to use one’s site as consolidating industry. We find it encouraging that more and more of an ecommerce tool, and dealers have a true path to more dealers are seeing the value and cache that comes with differentiation. being on the list (and perhaps the new listings add more Corporate citizenship and the community. Your candidates to M&A pipelines). dealership should be more than a ratable for community tax So what makes a dealer Elite? Good question…there income. Cutting a check for $250 as a donation is helpful, are no hard and fast benchmarks from which we measure but not as much as organizing a charity golf event, or excellence. We attempt to highlight a range of qualities that participating as a group in a 5K run to combat childhood has enabled these companies to flourish in an environment illness. It’s about creating a foundation that speaks to the that is not without challenges. Here are a few of the needs of many organizations. It is executives and employees characteristics that are prevalent among the industry’s finest. alike working shoulder to shoulder, creating school backpacks for the underprivileged, cooking meals for the Biggest business win of the year. This is a personal hungry, helping to make the holidays a little less depressing favorite. In the past, profiles have included extolling a for children facing life-threatening illnesses. Some of our company’s desire to provide quality products and services dealers have created causes that honor employees and at a competitive price. This seems a little too obvious and family members who have passed away. It reinforces your speaks to every business across all industries. But we like company in the minds of the local community, and makes to hear about the top takedown; accounts won after years them want to include you in their circle of vendors. That’s of calling on a prospect, or won despite a higher price tag a happy offshoot of corporate giving, but certainly not the because the client valued service. This is particularly true main thrust. for time-sensitive clients such as the education space, which have quick turn times as to not interfere with the academic If any of these characteristics are shared by your calendar. This is the dealer’s time to shine, to truly exhibit dealership, we invite you to submit your company for responsiveness. Especially impressive are the multi-tiered consideration in next year’s competition. For now, sit back, offerings that bring in software and ancillary solutions. It relax and enjoy this presentation of our 2019 Elite Dealers.

ELITE DEALERS 2019

18

•

www.enxmag.com | December 2019

We Saw It In ENX Magazine

Elite Dealers: $300+ million

Jeff Gau, CEO

Marco

Saint Cloud, MN www.marconet.com Year Founded: 1973 President/Owner: Jeff Gau Number of Employees: 1,406 Primary Vendors: Konica Minolta, Sharp, HP, Lexmark, Canon, Kyocera, M-Files, Microsoft, Cisco, IBM, Citrix, VMware, Mitel, Tech Data, EMC, HPE Primary Solutions Offerings: Managed/hosted services, business IT services, carrier services, phone systems, document management, physical security and audio/video systems Primary Leasing Partners: GreatAmerica, U.S. Bank

Approximate Yearly Revenue: $358 million Fastest-Growing Business Segments: Managed IT (18%) Biggest Accomplishment of the Past Year: One of Marco’s largest acquisitions saw it obtain Phillips Office Solutions, a 78-year-old east coast dealer that specializes in copiers, printers and document management solutions.

Why We Consider Marco Elite: • Acquisition marketing. Marco has developed a plan to help accelerate its M&A strategy and position the firm as a “company of choice” when dealers are seeking to divest their businesses.

The plan includes a bi-monthly blog authored by CEO Jeff Gau in concert with print advertising in industry publications. Gau’s blog touches on topics including how to choose a buyer and deciding when is a good time to sell, along with insights into the future of the copier industry. The call to action encourages dealers to reach out to Gau if they want to learn more about Marco and/or selling.

• Geographic growth. In addition to the Phillips Office Solutions acquisition, which added 140 employees and 10 offices—creating a strong presence in

both the Pennsylvania and Maryland markets—the dealer began working with a large health care provider in Texas, organically growing its on-site presence into the southern United States.

• Deepening relationships. Marco has formalized a cross-selling plan for its sales force to target clients that purchase only one type of solution from the dealer. In executing its CRM system (Salesforce) utilization, Marco can track opportunity development and performance. The company has also developed sales compensation plans to support the cross-selling initiative. Dashboard analytics are leveraged to review cross-selling percentages, profitability and success by region.

• Continuous improvement. All Marco employees are required to participate in Lean 101 and a standard worktraining course during their first year of employment. Upon completing the course requirements, employees may be asked to take part in a Kaizen event or join a continuous improvement team to help develop a process and/or resolve an issue.

Marco’s corporate headquarters in St. Cloud, MN We Saw It In ENX Magazine

December 2019 | www.enxmag.com

•

19

Elite Dealers: $100 million to $300 million Applied Imaging

Grand Rapids, MI www.appliedimaging.com Year Founded: 1987 President/Owner: John Lowery Number of Employees: 421 Primary Vendors: Ricoh, Canon, Océ, Kyocera Copystar Primary Solutions Offerings: Hyland, Microsoft, Square 9 Primary Leasing Partners: GreatAmerica, U.S. Bank, Wells Fargo, Canon Financial Services Approximate Yearly Revenue: $100+ million Fastest-Growing Business Segments: Detroit metro market, NetSmartai+ IT division Biggest Accomplishment of the Past Year: The dealer eclipsed the $100 million plateau, joining the ranks of a small group of upper-echelon performers, with four salespeople leading the way with more than $2 million in sales each.

Why We Consider Applied Imaging Elite: • Marketing and advertising. Customer testimonials, buffered by a series of case studies that have outlined their success, have proven to be critical to Applied Imaging’s marketing and advertising initiatives. Since 2003, more

than 150 customers have done radio commercials that provided insight into how their respective firms benefitted from their relationships with the dealer. Applied Imaging advertises each month on more than 30 radio stations in Michigan and northern Ohio.

• Top placements. Perhaps the biggest win for Applied Imaging during the year was a school district agreement that included well over 100 pieces of equipment.

• Industry kudos. Backed by its significant growth, Applied Imaging was named to the Inc. 5000 list of fastest-growing companies in the nation. The dealer is also an annual recipient of the Ricoh Circle of Excellence award and Canon’s Elite status.

• Community support. Employees are invited to volunteer 10 paid hours per calendar year to a charitable organization that resonates with them. Staff members are sent to volunteer during the workday twice per month at local nonprofits. Many employees and virtually the entire management team sit on the boards of non-profit organizations.

Larry Weiss

Atlantic, Tomorrow’s Office New York, NY www.tomorrowsoffice.com

Each year, Applied Imaging hosts a tailgate event in advance of the vaunted Michigan versus Michigan State college football showdown. The event enables employees and executives to have some fun with customers and prospects while showcasing the dealer’s product and service portfolio 20

•

Year Founded: 1959 President/Owner: Larry Weiss Number of Employees: 492 Primary Vendors: Ricoh/Savin, Toshiba, Konica Minolta, Kyocera, HP Primary Solutions Offerings: DocuWare, EFI, Datto, PaperCut, Kofax, Objectif Lune Primary Leasing Partners: DLL, Wells Fargo, U.S. Bank, CIT

www.enxmag.com | December 2019

Approximate Yearly Revenue: $155 million Fastest-Growing Business Segments: Managed IT (25%), MPS (17%), copier business (3%) Biggest Accomplishment of the Past Year: Atlantic, Tomorrow’s Office has significantly higher utilization rates, year-over-year, among its sales managers and reps who have benefitted from its CRM system.

Why We Consider Atlantic, Tomorrow’s Office Elite: • Digging into data. The dealer has developed an analytical team to review and analyze the data in its larger accounts. For a growing team, that has proven to be a valuable asset that has contributed significantly to additional revenue.

• Long-term deal. Atlantic, Tomorrow’s Office secured a five-year contract with one of the premier health care providers in New York City, a deal worth approximately $20 million.

• Hosted success. The Atlantic Production & Industrial Print EXPO, a one-day event that showcased the dealer’s production print offerings, attracted more than 70 key customer decision makers who were interested in learning more about this area of production. The event enabled Atlantic to generate more than $1.5 million in business within less than six months.

• Healthy obsession. Under the dealer’s monthly Obsessed with Excellence Award program, employees are encouraged to share stories of colleagues who go above and beyond the call of duty. The chosen stories are shared with the company, and the winners are recognized for their efforts and provided with a cash award.

Gordon Flesch Company (GFC) Madison, WI www.gflesch.com

We Saw It In ENX Magazine

Congratulations to Our 2019 Elite Dealer Award Winners!

Your selection places you among the industry’s best, and underscores your outstanding dedication and leadership in the communities you serve. We are proud to have you represent the Sharp brand in your local markets.

ABM INC Ft. Wayne, IN

DOING BETTER BUSINESS, INC Pittsburgh, PA

ACCESS SYSTEMS INC Waukee, IA

DONNELLEN MCCARTHY ENTERPRISES Cincinnati, OH

ADVANCED IMAGING SOLUTIONS Minnetonka, MN ALL COPY PRODUCTS INC. Denver, CO AUTOMATED BUSINESS SOLUTIONS Warwick, RI

EAKES OFFICE SOLUTIONS Grand Island, NE FLEXPRINT, INC. Mesa, AZ FRASER ADVANCED INFO SYSTEMS Reading, PA

CALTRONICS CPO Sacramento, CA CELL BUSINESS EQUIPMENT Irvine, CA CENTRIC BUSINESS SYSTEMS INC. Owings Mills, MD

FUNCTION 4 LLC Beaumont, TX GOODSUITE Woodland Hills, CA

LDI COLOR TOOLBOX Jericho, NY LES OLSON COMPANY Salt Lake City, UT MARCO TECHNOLOGIES St. Cloud, MN MILLENNIUM BUSINESS SYSTEMS Cincinnati, OH NATIONAL BUSINESS TECHNOLOGIES Albany, NY NBM, Inc. Burlington, MA OFFIX Gainesville, VA

GORDON FLESCH CO. INC. Madison, WI

OHIO BUSINESS MACHINES (OBM) Cleveland, OH

IMAGE 2000 Valencia, CA

PULSE TECHNOLOGY Carol Stream, IL

COPIERS NORTHWEST Seattle, WA

IMAGINE TECHNOLOGY GROUP LLC Chandler, AZ

RHYME Portage, WI

DEFINITIVE TECHNOLOGY SOLUTIONS, INC Bloomington, MN

KRAFT BUSINESS SYSTEMS, INC. Grand Rapids, MI

SMILE BUSINESS PRODUCTS INC. Sacramento, CA

COORDINATED BUSINESS SYSTEMS LTD Burnsville, MN

SOUTHWEST COPY SYSTEMS, INC. Albuquerque, NM SOUTHWEST OFFICE SYSTEMS Ft Worth, TX SPECTRUM TECHNOLOGIES INC El Paso, TX STANDARD OFFICE SYSTEMS Duluth, GA STONE’S OFFICE EQUIPMENT CO, INC. Richmond, VA U.S. BUSINESS SYSTEMS, INC Elkhart, IN UTEC (UNIVERSITY OFFICE TECH) Ann Arbor, MI VIRGINIA BUSINESS SYSTEMS Richmond, VA VISION OFFICE SYSTEMS Charlotte, NC YUMA OFFICE EQUIPMENT Yuma, AZ

To learn more about Sharp’s award-winning products and exceptional dealer network, visit us at SIICA.SharpUSA.com © Copyright 2019 Sharp Electronics Corporation. All rights reserved.

Elite Dealers $100 million to $300 million G

2019 I

N

President Patrick Flesch (left) and COO Mark Flesch

Year Founded: 1956 President/Owner: Thomas Flesch (CEO) Number of Employees: 580 Primary Vendors: Canon, Lexmark, Sharp, Kyocera, Ricoh Primary Solutions Offerings: Laserfiche, Continuum, Canon, PaperCut, Kofax Primary Leasing Partners: GFC Leasing (in house) Approximate Yearly Revenue: $151 million Fastest-Growing Business Segments: Managed IT services (10%), hardware (9%) Biggest Accomplishment of the Past Year: For the fifth consecutive year, Gordon Flesch Company was awarded the Top Dollar Volume Award by Canon U.S.A. as the nation’s largest independent office technology dealership for Canon technology.

Why We Consider Gordon Flesch Company Elite: • Inbound marketing. The dealer fancies itself as an “inbound marketing machine” that continuously updates its website with fresh content, downloadable information and twice-weekly blogs to help generate leads for its sales force. It has leveraged social media vehicles including Twitter, Facebook and LinkedIn, as well as search engine optimization to drive millions of dollars in sales through its website.

• Contractual success. Gordon Flesch Company has won several large deals with the largest health care provider and insurance company in its region, and has widened its relationships with a number of major universities.

22

•

• Software tools. The company rolled out its all-new software offering with the AskGordy application built on the IBM Watson A.I. Platform. The marketing initiative included new white papers, social media content and videos that illustrate GFC’s new cognitive computing platform.

• Community support. The dealer’s renowned GFC Foundation has contributed more than $2 million since its 2001 inception. Its executive team members are all active in local charitable and community-minded organizations including Nationwide Children’s Hospital and Madison Catholic Charities.

Impact Networking, LLC Lake Forest, IL www.impactmybiz.com

Year Founded: 1999 President/Owner: Frank Cucco (CEO), Dan Meyer (president) Number of Employees: 650 Primary Vendors: Konica Minolta, Kyocera, Ricoh Primary Solutions Offerings: DocuWare, Kofax, VMWare, PaperCut, Datto, HP, Microsoft, Storage Craft, Nerdio, Cisco Meraki, Google, Mendix, SolarWinds

At Impact’s bi-annual all-company meeting, 700 employees from four states—Illinois, Indiana, Wisconsin and California—come together to discuss company updates and celebrate success

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Primary Leasing Partners: TIAA Bank, Citi, DLL, Wells Fargo, U.S. Bank, GreatAmerica Approximate Yearly Revenue: $115 million Fastest-Growing Business Segments: Managed IT (159%) Biggest Accomplishment of the Past Year: Impact continues to get traction through its training program, which was developed in early 2018. The platform was driven by the continued movement from a hardware business to a solutions consulting company, which demands higher skill sets.

Why We Consider Impact Networking Elite: • Repeat performance. On the heels of its first-ever IT & Business Security Summit, Optimize2018, the Optimize2019 event proved a worthy successor. Nearly 1,000 attendees jammed Chicago’s Navy Pier to absorb 60-plus speakers and sessions at the one-day event, which was expanded to include digital transformation for growing companies. The keynote speaker was Robert Herjavec, one of the “sharks” from the ABC investment hit show “Shark Tank.”

• Recurring revenue. The biggest takedown for Impact came in the form of the largest managed IT deal in company history, with nearly $50,000 in monthly recurring revenue for a 60-month agreement. That opened the door to a six-figure hardware deal with the client.

• Social standing. Impact hired a social media coordinator to bolster the company’s digital efforts. Its inbound marketing strategy has paid dividends; year over year, its channels received 2.4 million impressions (a 99% increase from the previous year), 77,000 engagements (a 220% increase) and more than 50,000 clicks (a 317% boost). Impact also brought on a full-time content writer, focused on providing educational content for the website’s blog.

We Saw It In ENX Magazine

EQUIPMENT LEASING

Providing solutions, producing results Our business is committed to helping grow yours Competitive rates. Flexible programs. Excellent service. These are some of the capabilities you can expect from us. Add in our complete offering and you’re well-positioned to grow profits and retain your customers. It’s such a simple idea and our clients are fully embracing it.

“Makes the process simple for vendors” “Our clients benefit” “Easy to understand billing”

Call us at 1-866-424-9660 or learn more at TIAABank.com/commercial

Travis K., IKC Digital Solutions, Fullerton, CA

TIAA Bank® is a division of TIAA, FSB. Financing is provided by TIAA Commercial Finance, Inc. a subsidiary of TIAA, FSB and is not itself a bank or a member of the FDIC. ©2019 TIAA, FSB. 19VEF0680.03

Elite Dealers $100 million to $300 million G

2019 I

N

• Supporting the community. During the past 10 years, Impact has partnered with Pickard Elementary School in conjunction with the Letters to Santa program, providing gifts to its students. Each year, Impact employees gather donations, and also purchase and wrap gifts. To date, more than 3,000 gifts have been delivered directly to the students.

Jim Loffler

Loffler Companies, Inc. Bloomington, MN www.loffler.com

Year Founded: 1986 President/Owner: Jim Loffler Number of Employees: 575 Primary Vendors: Canon, Konica Minolta, Xerox, Océ, HP, Lexmark Primary Solutions Offerings: ABBYY, Square 9, Canon, PaperCut, Y Soft, Dell EMC, Datto, Webroot, Sonicwall, HPE, Ruckus Wireless, WatchGuard Primary Leasing Partners: U.S. Bank, GreatAmerica Approximate Yearly Revenue: $113 million Fastest-Growing Business Segments: On-site management solutions (19%), imaging (13%), IT solutions (7%) Biggest Accomplishment of the Past Year: Loffler received a number of awards that reflect the climate and culture of the company, including Top Workplace by the Star Tribune for the 10th consecutive year and one of the “100 Best Places to Work in Minnesota” for the fourth straight year.

Why We Consider Loffler Companies Elite: • Top guns. The dealer seeks out the best and brightest hires in the industry, individuals who are committed to the Loffler philosophy of exceeding expectations of clients, partners and 24

•

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Lofflerís team of nationally-recognized service technicians at the company’s headquarters in Bloomington, MN

the community. Serving the client is always the top priority, and the dealer strives to go above and beyond to deliver maximum value.

• Personalized approach. Customization and attention to detail are hallmarks of the Loffler experience. It offers the personal service of a small operation with the firepower of a mega dealer to address any needs.

• Multiple touches. Working in tandem with its partners and suppliers, Loffler has coordinated multi-phase marketing campaigns that are integrated into a focused approach that includes email, webinars and sales calls.

• Community awareness. Loffler Companies donates its time and resources to support a number of national and local organizations, including the American Cancer Society, Vikings Children’s Fund, Ronald McDonald House, Susan G. Komen Race for the Cure, Feed My Starving Children, Catholic Charities and Memorial Blood Centers, among others. Every year, Loffler sponsors a “Back to School Drive,” during which it collects school supplies in the lobby of its corporate headquarters for the Twin Cities Kids in Need Resource Center.

Primary Solutions Offerings: M-Files, PaperCut, PSIGEN, Veeam, Event Tracker, Microsoft, VMWare, Kofax, Citrix Primary Leasing Partners: Wells Fargo, U.S. Bank Approximate Yearly Revenue: $100+ million Fastest-Growing Business Segments: Cloud (700%), MPS (15%), managed IT, cybersecurity, document solutions (10%) Biggest Accomplishment of the Past Year: Novatech’s managed IT services business segment merged with DynaSis Integrated Solutions of Atlanta, leading to the dealer’s transition to becoming “the managed office experts.”

Why We Consider Novatech Elite: • Thought leadership. Novatech is dedicated to providing its team new resources to share thought leadership and educational content on business technology subjects. The dealer has direct-marketing campaigns that leverage email marketing, social media, white papers, events and news to its clients and prospects.

• Managed office. While acquisitions have been a driving force for Novatech in recent years, the dealer is positioning itself as a technology solutions company. As Novatech develops the managed office, it will rely on its leadership reputation to construct the managed print and IT, cloud solutions and cybersecurity segments of its business.

• Company roots. The dealer is proud of its heritage—it’s a family company that consists of a number of acquired family companies in its region.

Novatech, Inc. Nashville, TN www.novatech.net

Year Founded: 1998 President/Owner: Dan Cooper Number of Employees: 445 Primary Vendors: Konica Minolta, Canon, HP, HPE, Dell, MarkForged, Sonicwall, Mimaki, Mutoh

www.enxmag.com | December 2019

We Saw It In ENX Magazine

When does inspiration become celebration?

Xerox congratulates our partners on being named to the ENX Elite Dealers List.

Hard work has the potential to change the world. Here’s to your incredible accomplishments, today and always.

xerox.com

© 2019 Xerox Corporation. All rights reserved. Xerox® and “Made To Think” are trademarks of Xerox Corporation in the United States and/or other countries.

Elite Dealers $100 million to $300 million G

2019 I

N

• End-to-end solutions. Backed by its managed IT services, cloud solutions and cybersecurity platform, Novatech can host, secure, maintain and manage the business technology on the network, thus providing an end-to-end solution for its clients.

Chip Crunk

RJ Young

Nashville, TN www.rjyoung.com Year Founded: 1955 President/Owner: Chip Crunk Number of Employees: 652 Primary Vendors: Ricoh, Canon, HP, Lexmark, Mimaki, Océ Primary Solutions Offerings: Sophos, PaperCut, Canon, DocuWare Primary Leasing Partners: In-house leasing Approximate Yearly Revenue: $125 million Fastest-Growing Business Segments: Software (43%), MNS (23%), equipment (11%), DPS (9%), supplies (9%) Biggest Accomplishment of the Past Year: RJ Young acquired dealers in Alabama, Louisiana and Mississippi, with the Louisiana addition catapulting the dealer into a new geography.

Why We Consider RJ Young Elite: • Growing solutions. During the past few years, RJ Young has expanded its hardware and software solutions offerings. By partnering with Hyland OnBase and DocuWare, the dealer can better service enterpriselevel customers with document management, workflow automation and electronic content management.

RJ Young bolstered its hardware menu with interactive flat-panel displays from Ricoh and Sharp.

26

•

• In-house leasing. The dealer’s custom leasing and financing options are available for clients who don’t want to pay for the entire package upfront.

That enables them to drive business innovation while managing costs.

Monthly payments and financing options are available to work within any budget.

• Employee destination. The dealer takes pride in its Glassdoor rating of 4.4 stars and a CEO approval rating of 97%. RJ Young invests in retaining and developing top talent to form teams of specialists who are consistently improving their skills to add strategic value.

• Helping hands. During 2019, RJ Young held a Give Back Campaign throughout its Memphis, Knoxville, Jacksonville and Birmingham locations. The dealer donated a portion of its sales of equipment to local nonprofits, including Dolly Parton’s Imagination Library, St. Jude Children’s Research Hospital, Wounded Warrior Project, and Children’s of Alabama.

TGI Office Automation Brooklyn, NY www.tgioa.com

Year Founded: 1964 President/Owner: Frank Grasso Number of Employees: 450 Primary Vendors: Toshiba, Ricoh, Lexmark, HP, FP Mailing Primary Solutions Offerings: DocuWare, PaperCut, Kofax, Square 9, Drivve, LincWare, EzeScan, Continuum, M-Files, GoldFax, Carbonite, Datto, FabSoft, Gravic, GoFormz, EFI, Scanoptics Primary Leasing Partners: DLL, CIT, TIAA Bank, Wells Fargo Approximate Yearly Revenue: $100+ million Fastest-Growing Business Segments: Document workflow solutions

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Biggest Accomplishment of the Past Year: TGI was able to significantly increase its customer rolls in both the SMB and GEM spaces while simultaneously maintaining its emphasis on educating and training its sales and support teams.

Why We Consider TGI Office Automation Elite: • Clickable paper. The dealer updated its corporate brochure to better illustrate the workflow solutions it provides, and utilized Ricoh’s Clickable Paper to make the document interactive.

This provides information beyond the brochure; when an image is scanned, the viewer can watch videos, or visit specific landing pages, blog posts, case studies and social networks.

• On-film solutions. TGI has developed a video introducing its document management offerings, the first in a line of productions that will include security, managed print services, IT services/data backup and disaster recovery. The videos will be employed in showroom displays, presentations, email campaigns, the company website and clickable brochures.

• Healthy business. Some of TGI’s biggest takedowns included a pair of deals for which it implemented equipment and solutions at two large health care chains.

• Charitable efforts. Having earmarked nearly half million dollars to charitable causes each year, TGI participates in a number of programs, including the annual U.S. Marine Corps Reserve Toys for Tots Holiday Drive. The dealer held a breakfast event in Manhattan to collect and donate toys for Children of Bellevue Hospital.

We Saw It In ENX Magazine

Congratulations 2019 Elite Dealers We thank all our dealers for another great year of partnership and success.

Select Manufacturers & Product Categories Available Today

Brother

KYOCERA

www.arli.com Imaging Supplies

Printer/Copier/MFPs

Data Storage

Marketing Solutions

Learn more www.arli.com 800-887-3040 CALIFORNIA GEORGIA ILLINOIS NORTH CAROLINA PENNSYLVANIA TEXAS

Elite Dealers: $50 million to $100 million

All Copy Products

Denver, CO www.allcopyproducts.com www.verticomm.com Year Founded: 1975 President/Owner: Brad Knepper Number of Employees: 415 Primary Vendors: Konica Minolta, Canon, Sharp, Toshiba, Muratec, Océ, KIP, Kyocera, Promethean Primary Solutions Offerings: PaperCut, ECI Software, Canon, Drivve, Prism, PaperStream, StratoQ, Objectif Lune, Intellinetics, Square 9, Laserfiche, Kofax Primary Leasing Partners: GreatAmerica, DLL, U.S. Bank Approximate Yearly Revenue: $77 million Fastest-Growing Business Segments: Managed IT (25%) Biggest Accomplishment of the Past Year: ACP moved into its new corporate headquarters in Lincoln Park, Colorado, in the heart of Denver. Construction of the new home took two years.

Why We Consider All Copy Products (ACP) Elite: • Hot leads. The dealer has implemented a new lead-distribution system that automates the process of sending out leads, getting them into the hands of salespeople virtually immediately.

Another wrinkle is a lead timer ACP implemented, which gives the reps more urgency in responding. As a

result, the average response time of inbound leads is less than 15 minutes.

• Unprecedented deal. ACP registered the largest sale in company history during 2019, placing 4,000 devices at a large health care provider. The dealer has eight full-time employees dedicated to servicing this client.

• Website redesign. By moving its redesigned websites to a new, innovative platform, ACP has more control over the design and content without plugins that can slow the site down.

With clean code, a modern design and SEO-optimized content, its traffic numbers have soared and conversions have increased dramatically.

• Employee destination. In order to cultivate a working environment that generates pride and a sense of belonging, ACP solicits feedback from its team members to discover ways in which they can improve. The dealer also prefers to promote from within rather than filling upper-echelon positions with outside candidates.

Dan Reilly

Caltronics Business Systems – A Flex Technology Group Company Sacramento, CA www.caltronics.net

Year Founded: 1975 President/Owner: Dan Reilly (president) Number of Employees: 275 Primary Vendors: Konica Minolta, Canon, Sharp, KIP, HP, Lexmark 28

•

www.enxmag.com | December 2019

Primary Solutions Offerings: PaperCut, Square 9, Kofax, XMedius Primary Leasing Partners: GreatAmerica, Citi, DLL, U.S. Bank, Wells Fargo, TIAA Bank, LEAF, Canon Financial Services Approximate Yearly Revenue: $60$65 million Fastest-Growing Business Segments: Managed print, professional services, production printing Biggest Accomplishment of the Past Year: Caltronics continued to invest in its infrastructure that provided organic growth to all its partners in MPS, professional services and production printing.

Why We Consider Caltronics Elite: • Family support. As part of the Flex Technology Group of companies, Caltronics can provide extensive vertical market knowledge to help customers of all industries and sizes.

Its national reach allows Caltronics to service customers from a centrally located dispatch center. Its service model, in tandem with FTG’s resources, provides a consistent enduser experience.

• Sustained excellence. Caltronics has appeared on the Inc. 5000 list of fastest-growing companies for 10 consecutive years. The dealer has also ranked on the Top 100 CRN 500 Solutions list.

• Quality environment. The company holds the distinction of being one of the largest family-operated office equipment dealers in the United States.

In addition to the full spectrum of health and retirement benefits, Caltronics nurtures its employee base with opportunities for career advancement and community involvement in an authentic company culture.

• Giving back. Caltronics’ departments identify local nonprofits to support as a unit and use the experience to create team-building activities. Employees are provided with paid time off to support organizations of their choice, and as a whole, the company backs numerous fundraisers, including those to aid in the aftermath of California wildfires.

We Saw It In ENX Magazine

CANON CONGRATULATES ITS ELITE DEALER 2019 AWARD WINNERS This award honors a select group of dealers. Each has demonstrated exceptional leadership and a sincere commitment to providing its customers with premium-quality solutions, impeccable service, and an exceptional support team. Canon is proud to partner with these fine dealers as they continue to dedicate themselves to offering superb, customized solutions to the world’s ever-changing business challenges.

• Advance Business Systems • Advanced Business Equipment • All Copy Products • Alpha Laser & Imaging, LLC • Applied Imaging • Automated Business Solutions, Inc. • Caltronics Business Systems • CBE Office Solutions • Copiers Northwest, Inc. • Copiers Plus, Inc. • Corporate Business Systems • Datamax, Inc. • EO Johnson Business Technologies • Fisher's Technology • FlexPrint, LLC • Flo-Tech • Fraser Advanced Information Systems • Genesis Technologies, Inc. • Gordon Flesch Company, Inc. • Hendrix Business Systems, Inc. • KDI Office Technology • LDI Color ToolBox • Loffler Companies, Inc. • Marco Technologies, LLC • Marimon Business Systems • Modern Office Methods, Inc. • Novatech, Inc. • Offix LC • ProCopy Office Solutions • Proven IT • RJ Young • Spectrum Technologies • Standard Office Systems • Topp Business Solutions • Usherwood Office Technology • Vision Office Systems, Inc. • Zeno Imaging

Elite Dealers $50 million to $100 million G

2019 I

N

Centric Business Systems Owings Mills, MD www.centricbiz.com

Year Founded: 1990 President/Owner: Rick Bastinelli Number of Employees: 265 Primary Vendors: Sharp, Ricoh, Kyocera, HP Primary Solutions Offerings: M-Files, Square 9, PaperCut Primary Leasing Partners: DLL, U.S. Bank Approximate Yearly Revenue: $60 million Fastest-Growing Business Segments: Health care and production verticals, acquisitions Biggest Accomplishment of the Past Year: Centric assembled a team of employees, with representation from all departments, to define and document the company’s culture. The team identified qualities, mindsets and expectations that help provide clarity to new employees.

Why We Consider Centric Business Systems Elite: • Focused support. The Centric Connect program helps resolve post-installation issues with copiers and provides value for those clients who may lack IT support. Prior to its implementation, help desk technicians were spending more time solving customer network and software issues than dealing with device issues.

• Healthy growth. The dealer added a new health system client with 11 hospitals. The engagement included

Centric’s Scott Schnabel, executive vice president (left) and Rick Bastinelli, president 30

•

a managed print and copy services agreement for more than 5,000 devices, as well as production.

• Vertical approach. Centric has recruited, hired and trained members of its sales staff to become experts and focus on specific vertical markets. Their efforts are focused on prospecting, presenting, supporting and building business relationships in specific verticals such as health care, legal, religious, government, education and production.

• Community caring. The dealer’s staff supports and serves on local non-profit boards, including the Living Classrooms Foundation, Johns Hopkins Bayview Safety Advisory Board, Johns Hopkins Board of Trustees and the Stella Maris Advisory Board.

Copiers Northwest, Inc. Seattle, WA www.copiersnw.com

Year Founded: 1986 President/Owner: Mark Petrie (CEO), Gregg Petrie (president) Number of Employees: 250+ Primary Vendors: Canon, Oce, Sharp, HP, Lexmark, Konica Minolta, Nextiva Primary Solutions Offerings: Canon, PaperCut, Laserfiche Primary Leasing Partners: Wells Fargo, Canon Financial Services, DLL Approximate Yearly Revenue: $56 million Fastest-Growing Business Segments: Production equipment (20%) Biggest Accomplishment of the Past Year: The dealer opened its Imagination Studio, which houses the Colorado and Arizona wide-format products.

Clients that can’t afford to invest in these technologies can use Copiers Northwest’s in-house capabilities to produce wall and floor graphics, along with indoor and outdoor signage.

Why We Consider Copiers Northwest Elite: • Innovative marketing. Some of Copiers Northwest’s creative programs

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

CEO Mark Petrie (left) and President Gregg Petrie

have proven to be popular with customers, including the “Have Your Cake and Eat It, Too” promotion that offered color copies for the same price as black-and-white prints.

The dealer also takes advantage of manufacturer-sponsored promotions, such as HP’s lead-generating tie-ins with Spiceworks, one of the largest networks of IT professionals.

• Terrestrial radio. This year, Copiers Northwest kicked off a radio advertising campaign that featured top executives Mark and Gregg Petrie providing humorous banter on the leading stations in Washington and Oregon. While light-hearted, the spots touch on key business points.

• Manufacturer kudos. Among the many awards the dealer has received in the past few years is HP’s Premier Gold Partner status and the Hyakuman Kai Outstanding Sales Achievement award from Sharp. Locally, the company was named a 2019 Gold Business Partner by the Puget Sound’s Association of Legal Administrators.

• Community pillars. Copiers Northwest sponsors the Northwest Harvest Food Drive, and also participates in the U.S. Marine Corps Reserve’s Toys for Tots program. The dealer supports local sports teams with equipment and sponsorships, including the Boeing Classic (PGA tour event), the Seattle Thunderbirds minor league hockey team and Emerald Downs horse-racing track.

We Saw It In ENX Magazine

Elite Dealers $50 million to $100 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

EO Johnson Business Technologies Wausau, WI www.eojohnson.com www.locknetmanagedit.com

Year Founded: 1957 President/Owner: Mary Jo Johnson (owner/CEO) Number of Employees: 300 Primary Vendors: Canon, Lanier, Océ, Ricoh, Samsung, Toshiba, RISO, Cisco, Fortinet, HP, Nimble, Dell, Destroy It, Duplo, PSI, Standard, Zebra Primary Solutions Offerings: EFI, Fabsoft, Fusion Pro, MBM, MSI, Kofax, Objectif Lune, PaperCut, Print Fleet, PSIGEN, RFIDeas, Square 9, StorageCraft, ESET, Datto, Microsoft, VMWare, Autotask, Zixcorp, Barracuda, Stratozen, Qualys, Tenable, KnowBe4, Symantec, Cloudamize, ID Agent Primary Leasing Partners: In-house leasing through GreatAmerica Approximate Yearly Revenue: $60$65 million Fastest-Growing Business Segments: Production print (25%) Biggest Accomplishment of the Past Year: EO Johnson continues to invest in the Minneapolis market and has made a significant brick-and-mortar investment in its Eau Claire, Wisconsin, facility to accommodate a state-of-the-art demo studio showcasing its solutions and production print offerings.

Why We Consider EO Johnson Business Technologies Elite: • Market savvy. Backed by its experience and regulatory commitments in the medical and financial markets, EO Johnson continues to protect its clients with the highest level of care. To underscore that commitment, the dealer has rolled out several new security products through its Locknet Managed IT business. It also continues to partner its imaging and IT businesses to provide a more-robust security network and print offering to better protect customers.

• Contractual success. Some of its biggest recent takedowns include the 32

•

refreshing of production print gear for the largest fuel/convenience retailer in the Midwest, a complete refresh of print services with a substantial health care provider in north central Wisconsin and a rollout of wideformat equipment to the largest home improvement retailer in the Midwest.

• Inbound marketing. EO Johnson has shifted its focus from a heavy outbound marketing strategy to inbound with an investment in HubSpot to streamline, automate and measure the outcomes of marketing campaigns, workflows and social engagement.

Since launching its inbound strategy in early 2019, the company has increased online leads with its optimized content, resulting in more leads and, ultimately, additional sales.

• Managed IT rebrand. Earlier this year, EO Johnson rebranded its managed IT service division, Locknet, with a new logo, tagline, website and marketing sell sheets, and clearly defined its client personas and marketing strategy.

The Locknet marketing message is now unique and competitive visually and tonally, strongly comparing to other IT providers. The company now ranks at the top in Google searches at each location. Blogs are directed specifically to their target audiences, and marketing material is relevant to managed IT, but also complements the EO Johnson brand.

FlexPrint LLC – A Flex Technology Group Company Mesa, AZ www.flexprintinc.com www.flextg.com

www.enxmag.com | December 2019

Year Founded: 2005 President/Owner: Corey Rivard (vice president) Number of Employees: 350 Primary Vendors: Ricoh, Canon, Sharp, HP, Lexmark, Brother, Zebra Primary Solutions Offerings: PSIGEN, Canon, PrinterLogic, HP, XMedius, PaperCut, DocuWare, Square 9 Primary Leasing Partners: Citi, GreatAmerica, U.S. Bank, Wells Fargo, TIAA Bank, DLL, Canon Financial Services, LEAF Approximate Yearly Revenue: $60$65 million Fastest-Growing Business Segments: MPS, professional services, production printing Biggest Accomplishment of the Past Year: FlexPrint continues to invest in its infrastructure that provided organic growth to all of its partners.

Why We Consider FlexPrint Elite: • Customer dedication. FlexPrint provides transparent billing and guaranteed quarterly business reviews while striving for continual process improvement. As part of the Flex Technology Group, the dealer ensures clients will have access to best-in-class service, employees and manufacturers.

• Contractual success. Some of the biggest wins for FlexPrint in 2019 include extensive deals that serve the retail, legal and health care business verticals.

• Human resources. The key to success at FlexPrint has always emanated from its core of 350 team members who are dedicated to enhancing the customer experience. Thus, the dealer takes great care in ensuring its employees are backed by personalized training that speaks to their strengths while challenging them to reach their full potential in a supportive environment.

• United approach. As part of the Flex Technology Group of companies, FlexPrint promotes OneFTG—one team with one plan and one goal, all

We Saw It In ENX Magazine

Setting the mark of excellence Congratulations to the 2019 Lexmark Authorized Business Solutions Elite Dealers.

Lexmark would like to congratulate 137 Dealers who have been awarded the 2019 Elite Dealer by ENX Magazine.

Thank you for sharing your knowledge with your customers, and for the support in your communities. We are proud to have you represent the Lexmark brand.

Elite Dealers $50 million to $100 million G

2019 I

N

working in concert to help each other grow as a business unit in their local communities.

Brad Craft

Image Source

San Bernardino, CA www.imagesourceusa.com Year Founded: 1988 President/Owner: Brad Craft Number of Employees: 210 Primary Vendors: Xerox, Mutoh, HP, Bourg, KIP Primary Solutions Offerings: Square 9, Umango, Kofax, PaperCut, Y Soft, XMedius Primary Leasing Partners: Xerox Financial Services, U.S. Bank, LEAF, Wells Fargo, Balboa Approximate Yearly Revenue: $55 million Fastest-Growing Business Segments: Managed IT Biggest Accomplishment of the Past Year: Image Source realized vertical expansion without enduring the overhead involved with added real estate.

Why We Consider Image Source Elite: • Business execution. Image Source customers appreciate the dealer’s consistent follow-through on its commitments. Its secret-sauce ingredients include an excellent technical staff, accurate and timely invoicing, along with efficient and effective supplies fulfillment.

• Happy employees. Image Source’s senior vice president of sales provides consistent, diligent sales leadership with a focus on growth and personal development. Its service and operations leadership provides dedicated focus and quality leadership to build a team of motivated technical support personnel. The dealer furnishes 34

•

the team with the tools, training and support necessary to provide customers with the highest levels of performance possible. Consistent development of the staff yields a path to advancement that stimulates the employees’ motivation to succeed.

• Community outreach. In addition to backing its educational clients with donations of supplies and other resources to support their endeavors, Image Source benefits charities and organizations including the Special Olympics, Trinity Youth Foundation, the American Cancer Society and Boy Scouts of America.

• Front facing. A past recipient of parent company Visual Edge Technology’s Entrepreneur of the Year award and Xerox’s Largest Revenue Partner of 2017, Image Source also graced the cover of ENX Magazine’s June 2018 issue.

Kelley Imaging Systems Kent, WA www.kelleyimaging.com

Year Founded: 1974 President/Owner: Aric Manion Number of Employees: 275 Primary Vendors: Toshiba, Xerox, Pitney Bowes, Lexmark, HP, Ricoh, Canon, Mutoh Primary Solutions Offerings: DocuWare, Abbyy, Treeno, XMPie, Hyland Primary Leasing Partners: GreatAmerica, U.S. Bank, Wells Fargo, LEAF, TIAA Bank Approximate Yearly Revenue: $60 million Fastest-Growing Business Segments: IT services (50%), professional services/ document management (40%) Biggest Accomplishment of the Past Year: Kelley Imaging Systems reaped a solid combination of organic and acquisition-based growth. The company added Core Business Services in late

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

2018, along with three dealers in 2019 that expanded its market coverage in Montana while establishing a market presence in southeast Alaska.

Why We Consider Kelley Imaging Systems Elite: • Customer value. Kelley Imaging Systems boasts a broad set of business technology solutions to support customers’ diverse needs—from printing to document management to IT services. The dealer made a strategic investment in personnel with industry-specific expertise across all services offerings.

• Documented success. The dealer provides document management services to streamline workflows and provide greater security and flexibility.

Leveraging partnerships with several document management software leaders, Kelley Imaging experts design and implement solutions with the help of a dedicated professional services team ready to adapt solutions to specific needs.

• Technology prowess. Kelley Imaging Systems implements and supports the IT infrastructure and applications that businesses need to thrive with one of the largest teams of technicians and engineers in Oregon. Its strategic planning process ensures technology is always aligned with and supporting the client’s short- and long-term business goals.

• Career growth. The dealer offers an aggressive growth strategy designed to reward performers. Offering a familyfriendly atmosphere, Kelley Imaging Solutions holds multiple companywide events to build its culture.

Monthly and quarterly employeerecognition programs offer financial

We Saw It In ENX Magazine

PREMIER USA MANUFACTURER

OVER

$1 BILLION OF IMAGING PRODUCTS SOLD!

ALARMED BY THE LACK OF REMANUFACTURING PARTNERS TODAY? Take COMFORT in knowing that DCS is a Premier US Manufacturer supporting our industry in the Past, Present and Future!

• Most Significant Direct US Remanufacturer with nearly $100 Million Annual Sales • Millions of TREND™ cartridges Sold with over 1000 product offerings • 100,000 sq-ft of Manufacturing and R & D space • 200 Years of experience in Engineering and Tech Support • ISO 9001 Operations and STMC Certification

DCS has what is expected from a World-class Partner • Vast Order Entry Integration Capabilities ... including Direct EDI, eAutomate and others • Most Extensive Selection of Aftermarket Copier Supplies • Extended Yield MPS Cartridges and Private Labeling Solutions for all types of Partners • Lifetime Warranty & Satisfaction Guarantee for all Aftermarket Toner Cartridges • Recycling Program since 2012 with hundreds of US Partners

Phone: (800) 766-5400 | Email sales@dcsbiz.com | Website: www.dcsbiz.com

Elite Dealers $50 million to $100 million G

2019 I

N

bonuses to individuals, while each employee is also given a paid day off to volunteer for a charity of his/her choice.

LDI Color ToolBox

Th

• Why LDI? By working with an independent dealer like LDI, customers have the opportunity to tap into a vast array of integrated products and services. The company is thoroughly vested in supporting every product in its portfolio.

• Top scores. Among the biggest takedowns for LDI during 2019 were deals in the health care, real estate and entertainment vertical markets.

A eW e ek In I M

G

ELITE DEALERS 2019

Jericho, NY www.myLDI.com

Year Founded: 1999 President/Owner: Jerry Blaine Number of Employees: 300 Primary Vendors: Canon, Xerox, Sharp, Toshiba, HP, Samsung, Epson, EFI, RISO, Oce Primary Solutions Offerings: Kofax, Canon, PaperCut, nQueue, MaxxVault, Digital Storefront, ECI Software, Zoom Primary Leasing Partners: Canon Financial Services, TIAA Bank, DLL, LEAF, Marlin, U.S. Bank Approximate Yearly Revenue: $75 million Fastest-Growing Business Segments: MPS, MNS, production print, Pro AV Biggest Accomplishment of the Past Year: In order to provide clients with the best solutions to match components to task, LDI widened the product portfolio of all its major manufacturers.

Why We Consider LDI Color ToolBox Elite: • Workflow solutions. The dealer made an investment that adds productivity and quality of life to customers, underscoring its commitment to evolve with emerging technologies.

• Making a difference. LDI has broadened its base of community support, and continues to invest in developing a platform for social responsibility, digital literacy and education.

LDI Color ToolBox’s New York City showroom 36

•

Les Olson Company Salt Lake City, UT www.lesolson.com

Year Founded: 1956 President/Owner: Troy Olson/14 Olson family members share ownership Number of Employees: 270 Primary Vendors: Sharp, HP, Fujitsu Primary Solutions Offerings: DocuWare, Sophos, PaperCut, eFile Cabinet Primary Leasing Partners: REVCO (internal leasing), U.S. Bank, Wells Fargo, DLL Approximate Yearly Revenue: $50 million Fastest-Growing Business Segments: Managed IT services Biggest Accomplishment of the Past Year: Les Olson Company became Sharp’s largest purchasing group in the world.

Why We Consider Les Olson Company Elite: • Dependable dealer. Les Olson Company has a proven track record of being available anytime to meet the customer’s needs. It’s ingrained in the culture for both owners and employees to be at the client’s beck and call, whether it’s for service or dispute resolution. As a testament to this dependability, the company has numerous client relationships that have lasted decades.

• IT proficiency. The dealer boasts the ability to offer every IT technology component a customer needs, including phone systems, servers

www.enxmag.com | December 2019

Les Olson Company’s board of directors (from left): Troy Olson, chief business development officer; James Olson, CEO; Lisa Thaller, chief business officer and chairman of the board of directors; Ryan Bingham, executive vice president of branch operations

and computer hardware, along with network cabling, monitoring, management and security, to name a few.

• Upfront terms. Les Olson Company provides service contracts that are competitively priced, minus any hidden costs or grandfather clauses. It avoids employing promotional specials that offer a low introductory rate with ballooning terms in the end. The dealer takes pride in its consistent fairness throughout the ownership cycle.

• Familiar song. The Les Olson Company TV/radio jingle is legendary in its market, and clients/prospects often sing it to the dealer’s sales reps when they do an office cold call. It is an example of the company’s strong brand recognition.

PERRY proTECH

Lima, OH www.perryprotech.com Year Founded: 1965 President/Owner: Barry Clark (CEO), Pat Summers (president) Number of Employees: 248 Primary Vendors: Konica Minolta, Ricoh, Lexmark, Microsoft, HP, Cisco, Promethean, BenQ

We Saw It In ENX Magazine

HERE’S TO THE

© 2018 KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. All rights reserved.

INNOVATORS

People with great ideas.

People who move the world forward.

People like you. The digital revolution has no doubt transformed the way you live.

The way you work too.

At Konica Minolta, we know a thing or two about change. We’ve been building technology that helps people do their jobs better for almost 150 years. The future is closer than you think. Are you ready for it?

Technology allows you to do things better.

To be more nimble and responsive.

To turn ideas into realities quicker than ever before.

Let’s get the future working better.

Discover the Workplace of the Future™ at reshapework.com

CONGRATULATIONS TO THE 2019 ENX ELITE DEALERS!

Elite Dealers $50 million to $100 million G

2019 I

N

included 600-plus new MFP units, and the dealer is now managing a fleet of more than 800 printers.

• Industry recognition.

PERRY proTECH has reeled in a number of industry recognitions, some of which include the Konica Minolta Pro-Tech Service Award, Ricoh Service Excellence Award, Emerging Market Ricoh PERRY proTECH celebrates the grand opening of its Award, Konica Minolta’s newly-constructed facility in Ft. Wayne, IN, in May Top Solution Seller of the Primary Solutions Offerings: Prism, Year, Cisco Elite Status, Lexmark Premier Circle, U.S. Bank Elite Award, PaperCut, OpenText, Kofax, SchoolGate GreatAmerica Prestige Dealer Award Guardian, Microsoft Azure and multiple United Way Awards.

Primary Leasing Partners: U.S. Bank, GreatAmerica, Wells Fargo Approximate Yearly Revenue: $75$85 million Fastest-Growing Business Segments: Net-new business (62%), MPS (26%), MNS (23%) Biggest Accomplishment of the Past Year: PERRY proTECH made a Prosource significant investment in its Fort Wayne Cincinnati, OH market with the opening of a new www.totalprosource.com facility.

Year Founded: 1985 Why We Consider PERRY proTECH President/Owner: Brad Cates (president Elite: and CEO), Ben Russert (owner) • Branding refresh. Due to its growing Number of Employees: 215 line of technology offerings, PERRY Primary Vendors: Konica Minolta, proTECH embarked upon an update Lexmark, Toshiba, HP, Kyocera of its brand to better communicate Primary Solutions Offerings: Hyland, the scope and interconnectivity of PaperCut, Kofax, OpenText its offerings in a modern business Primary Leasing Partners: U.S. Bank, environment. Messaging was built Wells Fargo, DLL around three core tenets that have Approximate Yearly Revenue: been a hallmark of PERRY proTECH $50-$55 million while speaking to its future: “History of Excellence. Experts in Technology.

Leaders in Innovation.”

• Health care expansion. The dealer saw significant growth in the health care vertical for MFP and managed print contracts with eight hospitals, including six net-new customers.

• Major wins. Four independent hospitals created a buying group and assembled an RFP for the Prosource unveils its newly renovated showbest solution from MFP and MPS room at its Cincinnati headquarters. From providers. PERRY proTECH worked left are Amy Mersch, marketing manager; with its manufacturer partners and Brad Cates, president and CEO; Ben Russert, internal resources to capture this owner; Melissa Schneider, marketing and sales support manager highly competitive contract. The deal 38

•

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Fastest-Growing Business Segments: Document management (58%), MPS (17%), hardware (16%), managed IT (16%) Biggest Accomplishment of the Past Year: Prosource measures the impact of its customer experience though the Net Promoter Score (NPS). In the past year, it has maintained a score above 92.

Why We Consider Prosource Elite: • Customer commitment. Prosource uses a customer-centric approach and an unflinching commitment to quality, service and customer enhancement via its TotalPro Experience. This end-toend approach identifies customer needs and exceeds their expectations while ensuring the dealer gets the job done right, from start to finish. It is backed by a make-right TotalPro Guarantee.

• Fantastic feedback. To ensure the dealer is following through on its aforementioned pledge, it engaged a research and data-analytics firm to administer a customer feedback survey. It yielded testimonials that underscored the notion that Prosource can deliver everywhere along the customer-experience path, from account managers to service techs, with efficient and effective performances.

• Great expectations. Prosource’s strategic, executive-driven “Flight Plan” lays out the year’s strategies with actionable steps mapped out by quarter, including training and development, and provides channels for employee feedback on topics ranging from culture to processes.

• Helping hands. Among the organizations supported by Prosource is the Dragonfly Foundation, which supports pediatric cancer patients and their families throughout their journeys. Last December, Prosource “adopted” 18 families affected by pediatric cancer. Employees purchased and wrapped more than 130 gifts to bring comfort and joy to these families during the holiday season.

We Saw It In ENX Magazine

Congratulations to the 2019 ENX Elite Dealers 98% of Elite Dealers use ECI technology to grow their business.

We’re proud to be a part of your continued success.

Learn more about our commitment to supporting the entrepreneurial spirit of office technology providers. www2.ecisolutions.com/elite-dealers-2019

www.ecisolutions.com | How business gets done.

Elite Dealers $50 million to $100 million G

2019 I

N

Proven IT

Tinley Park, IL www.provenIT.com Year Founded: 2003 President/Owner: John Cosich Number of Employees: 264 Primary Vendors: Xerox, Toshiba, Canon Primary Solutions Offerings: Laserfiche, PaperCut Primary Leasing Partners: LEAF Approximate Yearly Revenue: $61 million Fastest-Growing Business Segments: Managed services (324%) Biggest Accomplishment of the Past Year: Proven IT celebrated the grand opening of its Chicago Loop office with state-of-the-art technology nestled inside one of the city’s premier buildings. The dealer opened another office in Phoenix as well.

Why We Consider Proven IT Elite: • Marketing mavens. Proven IT has created a premade, branded box that sales executives can use; it includes documentation that showcases the company’s menu of solutions. Also, the dealer reserves space at local restaurants to treat clients to lunchand-learn sessions.

• Key score. By implementing Laserfiche document management solutions, Proven IT was able to optimize the workflow of a large school district in the Chicago suburbs. The district is now able to

Proven IT’s Tinley Park headquarters and distribution center 40

•

receive, store and process documents electronically.

• Employee perks. The dealership sponsors numerous employee events throughout the year aimed at cultivating a family atmosphere. A recent event—a party in the company’s parking lot, complete with a musical band and dunk tank—rewarded team members for reaching a goal. The company also attends a White Sox game every year.

• Charitable endeavors. Proven IT employees have helped raised more than $100,000 to benefit the Sertoma Centre. The company also created a scholarship (“Do It Stevie’s Way”) in honor of an employee’s son who passed away while undergoing heart surgery.

Systel Business Equipment Fayetteville, NC www.systeloa.com www.systelprinting.com

Year Founded: 1981 President/Owner: Keith Allison Number of Employees: 250 Primary Vendors: Ricoh, Konica Minolta, HP, Panasonic, Lexmark Primary Solutions Offerings: Square 9, PaperCut, RightFax, Pharos Primary Leasing Partners: DLL, U.S. Bank Approximate Yearly Revenue: $60 million Fastest-Growing Business Segments: Production print, inhouse leasing Biggest Accomplishment of the Past Year: For the first time in 20 years, Systel Business Equipment closed a pair of acquisitions. One provided a foray into an area where the dealer didn’t have much coverage. The company also gained

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

manufacturer authorization in three states where it has acquisitions pending.

Why We Consider Systel Business Equipment Elite: • Video marketing. Systel invested in its staff to help bolster its video campaigns, which are aimed at conveying its customer-service message in a more-meaningful and interactive way.

• Production growth. With the continued rise of inkjet and production printing, Systel decided to invest in a Konica Minolta AccurioJet (KM-1) inkjet press to test the technology while enhancing its in-house printing division for customers. The printing shop allows Systel to expand its customer reach and handle their printing needs during an equipment installation or upgrade.

• Schooling the competition. The 2019 campaign was a successful one for Systel in knocking down several large K-12 education accounts. One new client yielded a 600-machine installation after 35 years of calling on the account.

• Creative charity. Systel added a twist to its customer-appreciation events, partnering with two to three local charities in each market to raise money at each event. The funds are then divided among the charitable organizations. The events included a Casino Night and raffle/auction to support the causes.

We Saw It In ENX Magazine

A big hand for our dealers!

Congratulations to Elite Dealer Awards 2019 winners.

Advanced Imaging Solutions, North Las Vegas, NV Altek Business Systems, Inc., Telford, PA Applied Imaging, Grand Rapids, MI Atlantic, Tomorrow’s Office, New York, NY Automated Business Solutions, Warwick, RI BASE Technologies, Bethel, CT Braden Business Systems, Fishers, IN Coordinated Business Systems, Burnsville, MN Copiers Plus, Fayetteville, NC Electronic Office Systems, Fairfield, NJ Elite Imaging Systems, Troy, MI Image 2000, Valencia, CA

+ + + + + + + + + + + +

G

2019 I

N

+ + + + + + + + + + + +

Th

A eW e ek In I M

G

Impact Networking, LLC, Lake Forest, IL Kelley Imaging Systems, Kent, WA Marco, St. Cloud, MN Meritech, Inc., Cleveland, OH NATIONAL Business Technologies, Albany, NY Pearson-Kelly Technology, Springfield, MO Pulse Technology, Carol Stream, IL Quality Business Solutions, Baltimore, MD Rhyme Business Products, LLC, Portage, WI Solutions YES, Portland, OR Total Technology Solutions Group, Hanover Park, IL Zeno Imaging, Houston, TX

Š2019 KYOCERA Document Solutions America, Inc.

Elite Dealers: $20 million to $50 million Access Systems

Waukee, IA www.accesssystems.com

• Organic growth. The dealer has consistently produced substantial net-new growth each year. During the past year, the growth has accelerated in many of Access Systems’ key geographic markets, including eastern Nebraska and eastern Iowa.

The Access Systems leadership team

Year Founded: 1986 President/Owner: Shane Sloan Number of Employees: 230 Primary Vendors: Sharp, Ricoh, Toshiba, Lexmark, HP, HPE, Dell, Lenovo Primary Solutions Offerings: Square 9, PaperCut, Notable Solutions, Drivve, Microsoft, VMware, Sonicwall, Ubiquiti Networks, Datto Primary Leasing Partners: GreatAmerica, DLL, Wells Fargo Approximate Yearly Revenue: $45$50 million Fastest-Growing Business Segments: Cloud-based telecommunications services (80%), managed security (60%), MNS (20%) Biggest Accomplishment of the Past Year: It was the first full year for the Access Cloud Communications Solution, and it has resonated with current customer upgrades and new customers.

Why We Consider Access Systems Elite: • Educational content. As part of its marketing initiatives, Access Systems has produced digital content to inform clients on topics relevant to them.

These inbound marketing tools include service pillar pages, eBooks and webinars.

42

•

• Industry recognition. Access Systems has procured a number of industry honors, among them the 2017-2019 CRN Solution Provider 500, 2019 CRN Fast Growth 150, 2019 Toshiba ProMasters Elite Certified Dealer, the Sharp Hyakuman Kai Elite Dealer (consecutively from 2007 to 2019), 2016-2017 Sharp Platinum Level Service Provider and the Ricoh RFG Circle of Excellence Certified Dealership (2017-2019). The dealer is also a five-time Top Workplace, according to the Des Moines Register.

• Helping hands. In addition to being members in multiple Chambers of Commerce—supporting local economies and communities where they are located—the company’s 2019 Access Cares initiative provides employees with multiple opportunities to volunteer with, donate to and support children-focused nonprofits.

Advance Business Systems Cockeysville, MD www.advancestuff.com

www.enxmag.com | December 2019

Year Founded: 1964 President/Owner: Jeff Elkin Number of Employees: 170 Primary Vendors: Ricoh, Savin, Canon, KIP, Kyocera, Samsung Primary Solutions Offerings: Ricoh, DocuWare, Kofax, LincWare, MBM, PaperCut, Dell, EFI, Objectif Lune Primary Leasing Partners: Advance Business Systems & Supply Company (ABSSCO) Approximate Yearly Revenue: $40$45 million Fastest-Growing Business Segments: Managed IT Biggest Accomplishment of the Past Year: Advance Business Systems launched a new initiative, “We Live and Believe This Stuff,” a play on its tagline, which is intended to mobilize its 170 employees to provide greater support of the dealer’s local nonprofit partnerships and the causes they champion.

Why We Consider Advance Business Systems Elite: • Thought leadership. Advance Business Systems hosts events that are designed to provide added value and education for clients and prospects.

These include panel discussions with industry experts, showcasing the latest technology available to address specific industry needs, and workshops to help businesses in areas that provide them with a competitive edge.

• IT education. As an extension of its thought leadership, the dealer illustrates its expertise in the IT field via advertorials featured in local business publications. The information is also disseminated through blogs, email and social media. The content positions the company as an ideal partner to assist clients in achieving their goals.

• Contract excellence. One of the dealer’s top wins during the year was being named the sole MFP provider for all elementary schools, middle schools and high schools within a local school system.

• Perception is reality. Advance Business Systems recently conducted a perception survey among its

We Saw It In ENX Magazine

Elite Dealers $20 million to $50 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Advanced Office

Irvine, CA www.goadvanced.com

Advance Business Systems marks its 55th Anniversary with a celebration at the Maryland Zoo in Baltimore

employees and received extremely positive feedback. Team members noted the care that the company shows to its employees, the focus that it puts on mindset, the opportunities afforded to them and the variety of benefits beyond health care that make the company a desirable place for a career.

Advanced Imaging Solutions Minnetonka, MN www.ais-mn.com

Year Founded: 1997 President/Owner: Michael Keating Number of Employees: 67 Primary Vendors: Konica Minolta, Sharp, Lexmark, HP, Epson Primary Solutions Offerings: RSA, PaperCut, Prism, Square 9, PageDNA, EFI, Creo, Objectif Lune Primary Leasing Partners: U.S. Bank, Wells Fargo Approximate Yearly Revenue: $20+ million Fastest-Growing Business Segments: Production print, managed IT

44

•

Biggest Accomplishment of the Past Year: In late 2018, Advanced Imaging Solutions became the first company in the world to sell and install the Konica Minolta AccurioWide 160 wide-format device.

Why We Consider Advanced Imaging Solutions (AIS) Elite: • Tech guidance. One of the attributes of AIS that customers value is its ability to simplify technology. The dealer takes a hands-on approach to guide clients through complex technological decisions. AIS creates customized solutions to drive results.

• IT focus. Managed IT and voice have been two areas on which AIS has focused in recent years. To that end, the dealer earned the business of a large company in the Twin Cities for all of its MRR, IT projects and hardware, a deal worth in excess of $3.1 million dollars.

• Top-down culture. AIS has cultivated a family atmosphere that begins with its executive team, but incorporates and reflects its employee base. Team members feel as if their contributions are valued, and the culture is not “one size fits all,” as the organization is sensitive to individual needs.

• Industry honors. Over multiple years, AIS has garnered the distinction of selling the most Konica Minolta production print units. The dealer also captured Konica Minolta’s Pro-Tech Service Award and Sharp’s Hyakuman Kai award.

www.enxmag.com | December 2019

Year Founded: 1977 President/Owner: Richard Van Dyke Number of Employees: 100 Primary Vendors: Ricoh, Kyocera, Lexmark, KIP, Panasonic Primary Solutions Offerings: Kofax, PaperCut, Square 9 Primary Leasing Partners: U.S. Bank, GreatAmerica, TIAA Bank, Wells Fargo Approximate Yearly Revenue: $20$25 million Fastest-Growing Business Segments: Service revenue, solutions Biggest Accomplishment of the Past Year: The dealership relocated its headquarters from Santa Ana, California, to Irvine, a 50,000-square-foot facility that is double the size of its previous building and better supports its growth trajectory.

Why We Consider Advanced Office Elite: • Service firepower. By using Ricoh’s ARMS app, technicians have fast mobile access to device data and logs collected by Ricoh’s @remote service.

Backed by the data, techs can analyze history, troubleshoot issues and make repairs quicker. By checking the app

Advanced Office’s new corporate headquarters in Irvine, California

We Saw It In ENX Magazine

G

2019 I

N

Th

A eW e ek In I M

G

Supporting your business is our business

Our mission is to deliver an exceptional experience for both our partners and your customers.

We’re investing in new technologies and diversifying products and services to help you capture new business opportunities and fuel your growth. The Ricoh Dealer Partner Network: Results that matter.

Ricoh congratulates the 2019 Elite Dealers award winners. www.ricoh-usa.com © 2019 Ricoh USA, Inc. All rights reserved. Ricoh® and the Ricoh logo are registered trademarks of Ricoh Company, Ltd. All other trademarks are the property of their respective owners.

Elite Dealers $20 million to $50 million G

2019 I

N

prior to leaving for a call, techs can be assured of bringing the right parts.

• Vertical success. The company expanded its business with a major hospital network, providing equipment for affiliate hospitals across the southwest. The dealer also made a large sale to a reprographics company for two KIP 900 series color wideformat devices.

• By the numbers. Advanced Office constantly measures its performance and strives for improvement. Its average first-call effectiveness is 85% (2% above the benchmark) with an average response time of roughly 2.65 hours. It averages 73 minutes per call at the machine.

• Community support. The dealer supports numerous causes, including those championed by clients, such as the CHOC Walk in the Park. In addition to an annual holiday food drive, Advanced Office donates equipment to nonprofits including the Providence Speech and Hearing Center.

AIS (Advanced Imaging Solutions) North Las Vegas, NV www.ais-now.com

Year Founded: 2002 President/Owner: Gary Harouff Number of Employees: 100+ Primary Vendors: Kyocera, Xerox, Mitel, Ring Central, Digium, CenturyLink, Dell, HP, KIP, Cox Business, InterMedia Primary Solutions Offerings: DocuWare, Hyland, Microsoft, Blue Jeans, EFI, ECI Software, HyPAS Primary Leasing Partners: GreatAmerica, Wells Fargo, LEAF Approximate Yearly Revenue: $22 million Fastest-Growing Business Segments: Managed IT 46

•

Th

A eW e ek In I M

G

ELITE DEALERS 2019

This photo was taken in September during AIS’ president’s trip to Kona, Hawaii. All trip winners are pictured in this photo with their significant others. The employee winners (shown from left) are Keven Ellison, Mike Wolford, Marc Surette, Jeff Legreca, Jeff Falls, Jay Afzali, Jessica Clemmons, Gary (president) and Rosa Harouff, Roger Romero, Marco Rico-Ortiz, Allen Freckleman, Ed Lundquist, Belinda Hernandez, Chris Toledo, David Tortosa, Dennis Aganon, Peggy Sawyer, Jennifer David and Sergio Cervantes

Biggest Accomplishment of the Past Year: AIS had its entire executive management staff complete Riordan training in order to hire, lead and nurture its staff. In addition to integrating this information, AIS will be indoctrinating additional management staff into the AIS culture over the next few years.

Why We Consider AIS Elite: • Inbound marketing. About two years ago, AIS implemented HubSpot’s inbound-marketing methodologies, processes and automation platform.

This change in approach enables AIS to better understand clients based on their vertical market, the roles they play within the company and the needs of the organization. Its contentmarketing strategy went from 37 keywords on the first page of Google results to 398.

• Refreshed site. In addition to a recast website, themed content (“They Ask, You Answer”) and social media strategies, AIS has created a businessdevelopment telemarketing team, generating consistent and on-point blog content. The dealer has also guided its sales teams’ mindset to be more relevant to their clients and subject-matter experts by building a personal brand that speaks to their client base and complements AIS culture and values.

• Charting growth. The dealer captured an MPS contract for Nevada’s largest

www.enxmag.com | December 2019

charter school. In reducing the vendors for three of their school districts under the charter program from three to one, the client was able to reap a 32% reduction in equipment and output spend.

• Executive views. AIS launched an internal podcast, 49 BC, hosted by President Gary Harouff and featuring various team members. The podcasts cover company and employee updates, financials and company events— keeping all team members abreast of the company’s progress.

A Visual Edge Technology Company

Benchmark Business Solutions

Lubbock, TX www.benchmarkyouroffice.com Year Founded: 1994 President/Owner: Jeff R. Horn Number of Employees: 80 Primary Vendors: Xerox, HP, MBM Primary Solutions Offerings: Square 9, PaperCut Primary Leasing Partners: U.S. Bank, GreatAmerica, Xerox Financial Services Approximate Yearly Revenue: $20$25 million Fastest-Growing Business Segments: Aftermarket (18%)

We Saw It In ENX Magazine

®

WE ARE YOUR SOURCE FOR OEM PRINTER PARTS. For every 8-10 toners sold, there’s an opportunity to sell a maintenance kit.

Supplies Network stocks OEM long life consumables and user replaceable parts for most brands — just another component of our commitment to being a leading distributor in the imaging space.

• Certified OEM parts from major brands

We offer:

• Maintenance kits & photoconductor kits • Fusing assemblies, rollers & transfer belts • Aggressive pricing & product expertise

THE SINGLE SOURCE FOR YOUR IMAGING BUSINESS.

www. suppl i e sn e two rk .co m

1-800-729-9300

Elite Dealers $20 million to $50 million G

2019 I

N

Th

which, in concert with its commitment to unparalleled customer service, has entrenched Benchmark Business Solutions in the minds of its customers.

Benchmark Business Solutions recently celebrated the company’s 25th anniversary at its headquarters in Lubbock, Texas. The event was attended by more than 100 people and included their founder, current Lubbock Mayor Dan Pope. Pictured from left are Janet Jackson-Smith, Bobby Brown, Sandra Henley, Jerry Castellini, Dan Pope, President Jeff Horn, Joel Holder, Steven Jones, Jason Plott, Renee Payne and Katy Townley

Biggest Accomplishment of the Past Year: Celebrating its 25th anniversary, Benchmark Business Solutions has established a goal to exceed $25 million in revenue, which would call for 20% year-over-year growth.

Why We Consider Benchmark Business Solutions Elite: • Optimized approach. The dealer partnered with Convergo to improve its search-engine optimization and inbound marketing. The combination of SEO, inbound and email marketing strategies with continued improvements to website content have proven to increase lead generations.

• Lone Star success. Benchmark Business Solutions took down a large Texas education-based client in a $750,000 contract comprised of 80 A3 units and 100 A4 machines packaged with software, MPS and a customized service-level agreement.

• Industry accolades. Among the dealer’s honors are the MPS Master Elite Certification, the Torch Award for Ethics by the Better Business Bureau and the Blue Ribbon Award from the Chamber of Commerce. It also holds the distinction of being Xerox’s top Year-Over-Year Growth Premier Agent Dealer in the country.

• Making an impact. The dealer has a long, proud history of giving back to the communities it serves, fulfilling one of its seven core values (community impact). More than 75% of employees have adopted this value set 48

•

Paul Hanna

Blue Technologies Cleveland, OH www.btohio.com

Year Founded: 1995 President/Owner: Paul Hanna Number of Employees: 187 Primary Vendors: Konica Minolta, Lexmark, KIP Primary Solutions Offerings: BlueBeam, BlueProtect, BT Capture, Dispatcher Phoenix, DocsCorp, ECI Software, Kofax, Hyland Software, iManage, Metajure, Microsoft, PlanetPress, Print Shop Mail, PaperCut, Prism Primary Leasing Partners: DLL, U.S. Bank, Wells Fargo, CIT Approximate Yearly Revenue: $38 million Fastest-Growing Business Segments: Managed services (32%), document management Biggest Accomplishment of the Past Year: In addition to a new ERP system, Blue Technologies rolled out HubSpot CRM to go with a website refresh that is driving more traffic.

Why We Consider Blue Technologies Elite: • Tailor made. Blue Technologies takes pride in doing research for the client that yields the proper solutions as opposed to being tied down to a particular software title that integrates with their hardware. That flexibility is appreciated by both the dealer’s sales staff and its client base.

• Thought leader. Through its relationship with Smart Business

www.enxmag.com | December 2019

A eW e ek In I M

G

ELITE DEALERS 2019

Members of Blue Technologies accept the Smart 50 Business award from Corporate College and Smart Business

magazines, which serves many of the dealer’s geographic communities (particularly Cleveland, Akron and Columbus in Ohio), Blue Technologies furnishes authoritative articles that speak to a number of relevant topics while taking a brand-agnostic approach.

• Prospecting campaign. The dealer’s vertical marketing touches on education, email and inbound strategies. Blue Technologies leverages sales expert Kate Kingston to execute weekly and monthly appointmentsetting skills. A vertical education component was added, along with weekly educational sessions hosted by internal subject-matter experts.

Supporting social-media expertise was added through Clover Imaging’s Amplify.

• Community recognition. President Paul Hanna was a recipient of the Our Lady of the Wayside-Starlight Guardian Humanitarian Award, which recognizes selfless acts of individuals through devotion to creating opportunities for enhanced quality of life for many.

Braden Business Systems Fishers, IN www.bradenonline.com Year Founded: 1989

We Saw It In ENX Magazine

Elite Dealers $20 million to $50 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Braden’s headquarters in Fishers, Indiana

President/Owner: Erik Braden (managing partner), David Braden (founder) Number of Employees: 97 Primary Vendors: Konica Minolta, Kyocera, Dell, RISO, Microsoft, Apple, Cisco, Meraki, EMC, Aruba Primary Solutions Offerings: PaperCut, Square 9, Dispatcher Phoenix, Kofax, Unity, Pagescope, VMware, Veeam, Microsoft, Kyocera Apps Primary Leasing Partners: DLL, LEAF, Wells Fargo, U.S. Bank, Marlin Approximate Yearly Revenue: $40 million Fastest-Growing Business Segments: Managed IT (120%), MFP software solutions (40%+) Biggest Accomplishment of the Past Year: Braden Business Systems has grown its IT services division by leaps and bounds. The dealer has completely settled into a state-of-the-art office building.

Why We Consider Braden Business Systems Elite: • Marketing mavens. Seeking to bolster its online presence, Braden Business Systems has implemented an aggressive strategy around social media, search engine optimization and inbound marketing strategies.

Its new call center sets appointments daily for its sales team. Its sales reps have formulated personal branding strategies on social media that mesh with the dealer’s corporate brand.

• Driving business. In a contract valued at about $2 million per year, Braden

Business Systems struck a deal with the nation’s largest automobile service network to implement and manage its global IT needs, office equipment and managed print services.

• Service performance. While Braden Business Systems measures its performance via a number of metrics, it most values the real-time customer surveys. The company regularly scores 97% customer satisfaction and is striving to reach 100%. For less-thanperfect feedback scenarios, issues are resolved to the client’s satisfaction immediately.

• Community support. The dealer donates its time and financial resources to more than 100 local organizations in the communities it serves. It focuses on year-round initiatives, understanding the constant needs of organizations, among them the Gleaners Food Bank in Indianapolis.

CBE Office Solutions – A Flex Technology Group Company Irvine, CA www.cbesolutions.com www.flextg.com

Year Founded: 1993 President/Owner: Tarek Hafiz (president)

We Saw It In ENX Magazine

Number of Employees: 150 Primary Vendors: Sharp, Ricoh, Canon, HP, Oce Primary Solutions Offerings: Kofax, ECI Software, Laserfiche, Notable Solutions, Docuspeak, Canon, PaperCut Primary Leasing Partners: DLL, Wells Fargo, Canon Financial Services, Citi, GreatAmerica, U.S. Bank, TIAA Bank, LEAF Approximate Yearly Revenue: $45 million Fastest-Growing Business Segments: Mailing equipment, production print, enterprise copier/printer Biggest Accomplishment of the Past Year: CBE joined the Flex Technology Group family of dealers.

Why We Consider CBE Office Solutions Elite: • Marketing excellence. The dealer now has a full-time marketing department with emphasis on social media placements and multiple community-outreach programs. They include lunchand-learn sessions at the client’s office.

CBE also offers formalized training through webinars, joint meetings with vendors or casual thank-you catered lunches for valued clients.

• Major deals. CBE’s Valencia branch hammered out a $200,000 mailing equipment deal with a large financial client, underscoring the company’s efforts to scale Pitney Bowes mailing gear. They were able to sell other six-figure equipment accords in the same deal, representing multiple OEM products.

• Open roads. The dealer has been a longtime sponsor of Caltrans Adopt A Highway. This includes responsibility for five areas of trash pickup along a freeway near CBE’s Irvine head-

December 2019 | www.enxmag.com

•

49

Elite Dealers $20 million to $50 million G

2019 I

N

quarters. Signage, which is viewed by 1.1 million motorists each year, informs people of the dealer’s involvement on the 5 freeway. Customers frequently note seeing the signs and acknowledge the dealer’s good deeds.

• Diverse and happy. The employee roster at CBE reflects a bold mixture of social-economic background, race, religion, ethnicity, age and country of origin. Its Irvine branch boasts an average tenure of 15 years for sales and service positions.

Coordinated Business Systems Burnsville, MN www.coordinated.com

Year Founded: 1983 President/Owner: James Oricchio Number of Employees: 88 Primary Vendors: Kyocera, Sharp, Lexmark, HP, Epson Primary Solutions Offerings: Square 9, Collabrance, Microsoft, Allegiant Communications, Nexvortex, myQ, PaperCut Primary Leasing Partners: GreatAmerica, U.S. Bank Approximate Yearly Revenue: $20 million Fastest-Growing Business Segments: Managed network services (70%) Biggest Accomplishment of the Past Year: Coordinated Business Systems has established itself as a prominent player in managed network services, with the aforementioned growth rate now representing a substantial percentage of its revenue.

Coordinated Business Systems’ showroom 50

•

Why We Consider Coordinated Business Systems Elite: • Adjusting on the fly. When its inbound marketing efforts began to founder, Coordinated Business Systems spent four months researching various marketing agencies that were HubSpot certified. The dealer opted for a local marketing agency, and the early growth results have been favorable.

• Employee recruitment. When it experienced difficulty in its recruiting process, the company equated the process to the buyer’s journey and created a digital tool to nurture potential candidates. This was accomplished through HubSpot, using an email sequence and landing pages.

These pages cannot be found without a link, which is provided by the recruiter.

• Account takedown. Coordinated Business Systems wrested away a large investment firm client that had been dealing with a manufacturer’s direct operation for years. The dealer was persistent in calling, and when the existing relationship with the OEM direct began to sour, Coordinated pounced on the opportunity.

• Industry accolades. In addition to being a Kyocera Premier Dealer, Coordinated Business Systems won the 2018 Better Business Bureau Torch Award for Ethics and was named a Top Work Places 2019 honoree by the Star Tribune.

Datamax, Inc.

Little Rock, AR www.datamaxarkansas.com www.datamaxtexas.com Year Founded: 1955 President/Owner: Barry Simon Number of Employees: 240 Primary Vendors: Canon, Konica Minolta, Lexmark, Kyocera, Dell Primary Solutions Offerings: Canon, Konica Minolta, Lexmark, Kyocera, Microsoft, Laserfiche, PaperCut, Intermedia Primary Leasing Partners: Datamax Leasing Division

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Barry Simon (left), president of Datamax Inc., and David Rhodes, president of Datamax Texas

Approximate Yearly Revenue: $49 million Fastest-Growing Business Segments: MNS (37%), production print (10%), color output (6.5%) Biggest Accomplishment of the Past Year: Datamax acquired East Texas Copy Systems in January of 2018 and successfully transitioned all accounting, billing, service, logistics, IT support, HR and marketing branding by mid-year.

Why We Consider Datamax Elite: • Unified communications. Datamax’s CommCare platform, created in tandem with Intermedia, is a system of cloud-hosted communication and collaboration applications and services that incorporates next-generation communication methods and devices into a single, integrated system. It includes an intuitive management portal for administrators to make system or endpoint changes efficiently from one centralized location.

• Managed support. The dealer offers MaxCare, a comprehensive portfolio of technology support services to enable clients to maximize their ROI on technology expenditures.

• Peace of mind. Datamax has offered in-house leasing services since 1975, which provides accountability and flexibility that fuels the business relationship.

We Saw It In ENX Magazine

ADD TOP OF THE LINE TO YOUR LINE Capture new business by partnering with the leader in digitalization for over a quarter century

THE

PANAS O N IC

A DVA N TAG E

SPEED

RELIABILITY

Document scanners that can handle up to 100,000 pages per day at speeds up to 280 images per minute.

Industry-leading, warranty coupled with average failure rates near zero equals maximum uptime.

SECURITY

BEYOND HARDWARE

Built-in auto erasure security prevents confidential information from being exposed during the scanning process.

Panasonic offers a variety of document capture, workflow and ECM applications from leading software partners. Providing its resellers with a complete document management solution.

Panasonic congratulates this year’s Document Imaging Industry’s Difference Makers!

For more information on how Panasonic Document Scanners can be the Difference Maker for your business, contact 877-207-0035 or visit info.panasonic.com/business-scanners

Elite Dealers $20 million to $50 million G

2019 I

N

• Community support. Through its DatamaxCares initiative, the company participates in community clean-up events, and volunteers at local soup kitchens and homeless shelters. The dealer also provides donations of office equipment to non-profit organizations to help them drive their mission.

Doing Better Business, Inc. Altoona, PA www.doingbetterbusiness.com

Year Founded: 2013 President/Owner: Debra Dellaposta Number of Employees: 103 Primary Vendors: Ricoh, Sharp, HP Primary Solutions Offerings: Ademero, PaperCut, Dell Primary Leasing Partners: GreatAmerica, DLL Approximate Yearly Revenue: $23 million Fastest-Growing Business Segments: MPS and digital imaging (20%) Biggest Accomplishment of the Past Year: The dealer takes pride in its customer feedback and survey participation, averaging more than 150 customer surveys per month. Its Net Promoter Score consistently falls between 92 and 96 per month.

Why We Consider Doing Better Business Elite: • Website refresh. Doing Better Business did an update of its website that included more effective marketing tools, blog posts and social media activity. The dealer also created an inside sales team to support its marketing efforts and provide lead generation to its outside sales team.

• Top grades. The dealer netted a contract with a county-wide school district to provide more than 800 units, automation, tracking, customized billing and FM support.

• Industry kudos. In the past two years, Doing Better Business has captured Best Places to Work honors in both Pittsburgh and Pennsylvania. During that same period, it was named to Ricoh Family Group’s Circle of Excellence, chosen as a GreatAmerica Dealer of Distinction and given the Sharp Hyakuman Kai Award.

• Community involvement. All three owners—Deb, Beth and Joe Dellaposta—donate their time and sit on the boards of local businesses.

Doing Better Business partners with several universities and technical schools, providing internship and employment opportunities.

DONNELLON McCARTHY AN ABS TECHNOLOGY COMPANY

Donnellon McCarthy Enterprises

Cincinnati, OH www.donnellonmccarthy.com

Doing Better Business owners (from left) Debra Dellaposta, Joseph Dellaposta and Beth Dellaposta 52

•

Year Founded: 1957 President/Owner: Jim Donnellon Number of Employees: 140 Primary Vendors: Toshiba, Sharp, Savin, FP Mailing, HP, Copystar, KIP Primary Solutions Offerings: PaperCut, SmartSearch, Ricoh Solutions, Toshiba, Drivve, DocuWare Primary Leasing Partners: U.S. Bank, DLL, GreatAmerica, Wells Fargo Approximate Yearly Revenue: $25+ million Fastest-Growing Business Segments: Managed IT (100%), software (100%)

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Jim Donnellon (left), owner and CEO of Donnellon McCarthy Enterprises, and Jim George, president

Biggest Accomplishment of the Past Year: The dealership was named a winner of the Cincinnati Better Business Bureau Torch Award for Ethics in only its second year of applying for the prestigious honor.

Why We Consider Donnellon McCarthy Enterprises (DME) Elite: • Customer appreciation. For more than 15 years, DME has been a corporate partner for the Cincinnati ATP Western & Southern Tennis Masters Series.

In order to thank its customers, DME set up a huge tent and invited more than 300 customers to enjoy dinner, refreshments and prizes.

• Inbound success. DME partnered with Clover Imaging’s Amplify group to push out weekly blogs through social media channels. The sales team at DME uses these information-packed articles to establish the company as a thought leader and generate sales.

• Knowledge is power. The dealer was able to secure an education client who had been with a competitor for many years. While not the cheapest bid, DME captured the deal through relationship building and demonstrating its value proposition.

• Local visibility. DME actively participates in events held at every community in which it has an office.

It partners with nonprofits and takes part in community service events, as well as fundraising activities. In the Cincinnati market, DME partners

We Saw It In ENX Magazine

儀甀愀氀椀琀礀 倀爀漀搀甀挀琀 ∠ 伀䔀䴀 椀渀欀 ☀ 琀漀渀攀爀 昀爀漀洀 䈀爀漀琀栀攀爀 琀漀 堀攀爀漀砀 ∠ 伀瘀攀爀 ㌀Ⰰ 挀漀洀瀀愀琀椀戀氀攀 愀渀搀 爀攀洀愀渀甀昀愀挀琀甀爀攀搀 匀䬀唀✀猀 椀渀 猀琀漀挀欀 ∠ 䔀砀琀攀渀猀椀瘀攀 儀䄀 瀀爀漀挀攀猀猀㨀 吀攀猀琀 戀攀昀漀爀攀 椀琀 猀栀椀瀀猀

匀甀瀀攀爀椀漀爀 匀攀爀瘀椀挀攀 ∠ 䌀甀猀琀漀洀椀稀攀搀 猀攀爀瘀椀挀攀 昀爀漀洀 攀砀瀀攀爀椀攀渀挀攀搀 猀琀愀昀昀 ∠ 伀瀀攀渀 氀愀琀攀 愀渀搀 猀栀椀瀀瀀椀渀最 昀爀漀洀 㠀㨀 䄀䴀ⴀ㠀㨀 倀䴀 䔀匀吀 ∠ 刀攀愀搀礀 琀漀 猀栀椀瀀㨀 伀䔀䴀Ⰰ 挀漀洀瀀愀琀椀戀氀攀猀Ⰰ 椀渀 漀渀攀 戀漀砀⸀ 䄀渀搀 挀愀渀搀礀 琀漀漀℀ ∠ 䄀搀瘀攀爀琀椀猀攀 昀漀爀 昀爀攀攀 眀椀琀栀 甀氀椀琀洀愀琀攀 戀氀椀渀搀 搀爀漀瀀 猀栀椀瀀瀀椀渀最 愀渀搀 瀀爀椀瘀愀琀攀 氀愀戀攀氀椀渀最 ∠ 䤀洀愀最攀猀琀愀爀⸀挀漀洀㨀 䔀愀猀礀 琀漀 甀猀攀Ⰰ 愀渀搀 漀瀀攀渀 ㈀㐀⼀㜀 圀圀圀⸀䤀䴀䄀䜀䔀匀吀䄀刀⸀䌀伀䴀 㠀㠀㠀⸀㘀㌀㈀⸀㔀㔀㄀㔀

Elite Dealers $20 million to $50 million G

2019 I

N

with Big Brothers and Big Sisters for events, and several employees are involved in child mentoring.

Eakes Office Solutions executives Doug Gallaway (left), managed print product manager, and Mark Miller, president

Eakes Office Solutions determined that billboard advertising, when done with proper planning and design, can still serve as a valuable marketing tool.

• Schooling the competition. Eakes Office Solutions nabbed one of the biggest school districts in the state with a package that included an MPS solution with production machines, copiers, printers, PaperCut software and eGoldFax. • Fun culture. The crew at Eakes Office Solutions follows the work-hard, play-hard mentality, as evidenced by celebrations for holidays, birthdays, milestones and achievements. Some examples include Fourth of July goodie bags, putt-putt tournaments and Husker Friday food days. A big bash was held this year for an employee celebrating his 40th anniversary.

Eakes Office Solutions Grand Island, NE www.eakes.com

Year Founded: 1945 President/Owner: Mark Miller Number of Employees: 267 Primary Vendors: Sharp, Ricoh, HP Primary Solutions Offerings: PaperCut, GoldFax, docMgt Primary Leasing Partners: Local leasing company Approximate Yearly Revenue: $15$25 million Fastest-Growing Business Segments: MPS (10%), janitorial services (127%) Biggest Accomplishment of the Past Year: Eakes Office Solutions established a new technology services division to focus on software solutions, imaging services and other ways to implement and integrate technology into an organization.

Why We Consider Eakes Office Solutions Elite: • Quick hits. The dealer produced a series of 15-second commercials to promote the four major divisions of its business in television ads. The length is designed to market two different product categories within the standard 30-second TV time slot.

• Time tested. In some of its moreestablished and saturated communities, 54

•

Edwards Business Systems, Inc. and Virginia Business Systems, Inc. Bethlehem, PA www.edwardsbusiness.com www.VAbusinesssystems.com

Year Founded: 1954 President/Owner: James B. Edwards, chairman and CEO of Edwards Business Systems, Inc. and Virginia Business

Jim Edwards, chairman and CEO, Edwards and Virginia Business Systems

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Jim Dotter, president of Virginia Business Systems (holding plaque) receives an award as “One of Virginia’s Best Companies”

Systems, Inc.; Raymond Fuentes, president of Edwards Business Systems, Inc. (EBS); James Dotter, president of Virginia Business Systems, Inc. (VBS) Number of Employees: 185 Primary Vendors: Konica Minolta, Xerox, HP, Muratec, Lexmark, MBM, Sharp, Fujitsu, KIP Primary Solutions Offerings: Square 9, Objectif Lune, Adobe Systems, Kofax, Notable Solutions, EFI, PaperCut, ECI Software Solutions, Page Scope Primary Leasing Partners: GreatAmerica, U.S. Bank, EBS, DLL, TIAA Bank Approximate Yearly Revenue: $43 million Fastest-Growing Business Segments: Document technology solutions, MPS, software solutions, production print Biggest Accomplishment of the Past Year: Annual growth is a consistent goal of EBS/VBS, one it continued in 2019.

Why We Consider EBS and VBS Elite: • Iron masters. The dealer’s production print offering encompasses equipment, application and software support and services. EBS/VBS boasts specialty solutions in hardware, software and technical connectivity for highvolume digital printing, production workflow applications, color profile management, variable data printing

We Saw It In ENX Magazine

Elite Dealers $20 million to $50 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

and digital marketing programs. Plans are offered under a variety of pricing and service programs to meet a client’s goals, needs and budget.

• Quick turn. EBS procured a contract with a large regional school district for a major document technology upgrade.

Tasked with installation, training and completion within a tight turn time, EBS leveraged its exceptional service history and client-centric approach to print management in winning the business.

• Problem solver. EBS/VBS boasts dedicated solutions teams that develop, among many diverse offerings, application software for document management. They feature specialized professional service and support teams to evaluate, implement and manage successful software solutions for clients. The dealers also have partnerships with software delivery companies for the most efficient resolutions to client’s needs.

• Jeans for Joe. When VBS suffered the untimely death of a warehouse employee nine years ago, it created a “Jeans for Joe” program—employees of both branches donated to the cause for the privilege of wearing jeans to work on a Friday. Those donations were matched by the company and presented to the employee’s surviving widow and children. The program has been expanded to benefit the American Cancer Society.

Primary Vendors: Canon, Konica Minolta, Ricoh Primary Solutions Offerings: Laserfiche, DocuWare, LincDoc, XMedius, ABBYY, PaperCut Primary Leasing Partners: GreatAmerica, U.S. Bank, TIAA Bank, Canon Financial Services, Marlin, Wells Fargo, CIT, LEAF, DLL Approximate Yearly Revenue: $25 million Fastest-Growing Business Segments: Geographic expansion, managed IT services, software solutions and professional services, acquisitions (IT services companies and imaging companies), production equipment and service Biggest Accomplishment of the Past Year: Fisher’s Technology has acquired copier and IT companies in Montana and Washington and opened offices in Great Falls, Butte, Bozeman, Helena, Missoula, Spokane, Colville and Pocatello.

Why We Consider Fisher’s Technology Elite: • Annual calendar. Each year, the dealer produces the Faces of Fisher’s calendar, which showcases its customers, as well as service technicians and engineers in the customers’ environment. The calendar illustrates the fun relationships it has with clients while highlighting its product and service portfolio.

• Tech on parade. During 2019, the company hosted the 8th annual Boise Tech Show, a one-day event that allows Idaho businesses to experience the

Fisher’s Technology Boise, ID www.fisherstech.com

Year Founded: 1936 President/Owner: Chris Taylor Number of Employees: 164

Fisher’s Technology owners (from left): Eric Strand, VP of sales; Chris Taylor, president; and J.T. Jones, CFO We Saw It In ENX Magazine

latest office technologies and products offered by vendors. The show includes educational seminars and a networking reception, providing attendees the chance to interact with innovative business leaders and IT experts.

• Standard for excellence. In 2018, the company was named the No. 1 IT & Tech Support Company in Idaho, per the Idaho Business Review’s Reader Rankings. The same poll chose Fisher’s as the No. 1 Office Equipment Company in Idaho. An 11-time winner of the Best Places to Work in Idaho, it is also a five-time Tribute to Women and Industry (TWIN) Awards honoree.

• Giving spirit. Each year, Fisher’s Technology donates money and in-kind printing to various nonprofit organizations. The dealer also encourages and recognizes its employees who personally donate money and time throughout the community.

Flo-Tech – A Flex Technology Group Company New Haven, CT www.flotech.net www.flextg.com

Year Founded: 1992 President/Owner: John Byxbee (president) Number of Employees: 125 Primary Vendors: HP, Canon, Lexmark Primary Solutions Offerings: PSIGEN, Canon, PrinterLogic, HP, XMedius, PaperCut, DocuWare, Square 9 Primary Leasing Partners: Citi, U.S. Bank, Wells Fargo, GreatAmerica, TIAA Bank, DLL, Canon Financial Services, LEAF Approximate Yearly Revenue: $30$35 million Fastest-Growing Business Segments: MPS, professional services, production printing Biggest Accomplishment of the Past Year: Flo-Tech has continued to invest in its infrastructure that provided organic growth to all its partners.

December 2019 | www.enxmag.com

•

55

Elite Dealers $20 million to $50 million G

2019 I

N

Why We Consider Flo-Tech Elite: • Vertical virtuosos. As part of the Flex Technology Group family of companies, Flo-Tech’s customers benefit from the organization’s extensive vertical market knowledge.

Its national reach allows clients to service customers from a centrally located dispatch center.

• Accounting prowess. While serving numerous verticals, Flo-Tech has enjoyed much success in the legal space, including the top 43 firms in the AM Law 200. It also counts five of the top 20 accounting firms in the United States among its client base.

• Physical expansion. The dealer recently moved to a new facility in New Haven, Connecticut, to accommodate growth, and is still seeking to fill a number of positions.

• Making a difference. Flo-Tech’s corporate philanthropy extends to a number of national and local organizations, including Connecticut Hospice and Palliative Care Foundation, Habitat for Humanity, the Arthritis Foundation, Junior Achievement, the Make-A-Wish Foundation, Susan G. Komen Foundation, Shriner’s Hospital and the American Forests Association.

Fraser Advanced Information Systems West Reading, PA www.fraser-ais.com

Year Founded: 1971 President/Owner: William A. Fraser Number of Employees: 165 Primary Vendors: Sharp, Canon, Lexmark, KIP, Toshiba, HP, Muratec Primary Solutions Offerings: Axcient, LabTech, Sophos, KnowBe4, RapidFire Tools, SharpDesk Mobile, Sharp, Intact, Y Soft, Kofax, PaperCut, Océ, N-Able, Canon Print & Scan, ConnectWise, VMware, MaaS360, Kodak Capture Pro, ScanShare, ECI Software, PDF 56

•

Th

A eW e ek In I M

G

ELITE DEALERS 2019

of cyberattacks. The dealer held 15 lunchand-learn sessions to educate customers and prospects on how having their information on the Dark Web could damage their operations.

• Mutual commitments.

Fraser AIS executives (from left): Bill Fraser, CEO and owner; Employee retention has Melissa Confalone, VP of sales; Jim Pierce, COO long been a forte for Fraser. It counts 20 employees who Pro, SharePlus, Fingerprint, imageWare, have been on the rolls for 20-plus MICAS years, eight who have been on board Primary Leasing Partners: Wells more than 30 years, and a pair of 40Fargo, U.S. Bank, DLL year tenured veterans. Among the Approximate Yearly Revenue: ways it salutes valued employees is its $45 million annual Get on the Bus Trip for all team Fastest-Growing Business Segments: members with more than 15 years. In MPS, managed IT, document 2018, the bus went to a winery and management brewery for dinner, wine tasting, music Biggest Accomplishment of the Past and fun.

Year: The dealer launched its Dark Web Monitoring and Unified Communications programs as it looks to continue diversifying its portfolio of services and increasing revenue.

Why We Consider Fraser AIS Elite: • Inbound strategy. After several years of consideration, Fraser pulled the trigger Michael Kahn on moving to HubSpot to fortify its inbound marketing strategy. The dealer sees value in providing content to website visitors who can use the information in a practical way to make Genesis Technologies Inc. decisions for their businesses. With Northbrook, IL fresh and engaging content, Fraser www.genesistechnologies.com continues to grow its online presence Year Founded: 1991 across all of the areas of its business.

President/Owner: Michael Kahn • Account takedowns. Its expansion Number of Employees: 70 in new geographic areas has enabled Fraser to win the business of one of the Primary Vendors: HP, Canon, Xerox, Kyocera, Brother, Zebra largest school districts in northeastern Primary Solutions Offerings: Canon, Pennsylvania. Three more district PaperCut, HP, PrinterLogic contracts followed suit, along with Primary Leasing Partners: MPS deals with university clients, GreatAmerica, Canon Financial Services, pulling in more than $1.5 million all HP Financial Services told.

Approximate Yearly Revenue: • Dark web. The aforementioned Dark $20 million Web Monitoring tool is one of several Fastest-Growing Business Segments: initiatives rolled out by Fraser to help Equipment sales (3%) businesses stay secure from the threat

www.enxmag.com | December 2019

We Saw It In ENX Magazine

Cheers to the 2019 ENX Elite Dealers!

We applaud your drive, dedication and excellence.

MFX-C3695i 14800 Landmark Blvd., Suite 720 Dallas, TX 75254 www.muratec.com • 469.429.3300 ©2019 Muratec America, Inc. All rights reserved.

PLS-475i

Elite Dealers $20 million to $50 million G

2019 I

N

Biggest Accomplishment of the Past Year: Genesis Technologies has greatly improved its hiring and development of entry-level sales reps.

Why We Consider Genesis Technologies Elite: • Shock and awe. Genesis Technologies loves to see the look on its customers’ faces when they are invited to luxury suites at a sporting event, concerts or their annual customer appreciation golf event. The dealer also works with manufacturers to hold technology summits.

• Under construction. The dealer is working with SEO software and partners to optimize its website and strengthen its inbound marketing.

Genesis Technologies is also in the process of a website refresh that will enable visitors to purchase equipment and supplies.

• Dashboard darlings. A new service offering from Genesis Technology, GT Insight—The Next Generation in Managed Print Service, focuses on user- and device-management software solutions, including instant assessment dashboarding.

• Among its charitable endeavors, Genesis Technologies supports local cancer foundations such as Cancer Kiss My Cooley. It also donates to charities such as Chicago Methodist Senior Services, Auxiliary of NorthShore University Health System and the Shriver Center on Poverty Law.

Image 2000

Valencia, CA www.image-2000.com Year Founded: 1992 President/Owner: Joe Blatchford (CEO), Rich Campbell (president) Number of Employees: 140 Primary Vendors: Kyocera CopyStar, Sharp, RISO, Toshiba Primary Solutions Offerings: PaperCut, DocuWare, M-Files Primary Leasing Partners: DLL, Wells Fargo, U.S. Bank, CIT, TIAA Bank, LEAF 58

•

Th

A eW e ek In I M

G

ELITE DEALERS 2019

James Imaging Systems, Inc. Brookfield, WI www.jamesimaging.com

Image 2000 co-founders Joe Blatchford (left), CEO, and Richard Campbell, president

Approximate Yearly Revenue: $32 million Fastest-Growing Business Segments: Hardware sales Biggest Accomplishment of the Past Year: Image 2000 opened two branches in the past year and plans to open another.

Why We Consider Image 2000 Elite: • Mobilizing sources. Image 2000 is making a concerted effort to leverage all of the manufacturer resources available to help increase market share. The dealer is marketing more aggressively with U.S. Bank Sharp special rates to close deals, and has attained significant buying commitments from partners to provide better client pricing.

• Contract wave. Among the sizable takedowns for Image 2000 was the biggest surf clothing company in the world.

• Star power. Image 2000 is the largest Kyocera Copystar dealer in the nation and is one of two companies to have been awarded Elite Dealer status by the organization.

• Community support. Among the many organizations supported by Image 2000 are the Glendale Adventist foundation, West Ranch High School’s cheerleading program and Burbank High School’s baseball team.

www.enxmag.com | December 2019

Year Founded: 1977 President/Owner: Lola A. Tegeder (CEO), Tom Tegeder (president) Number of Employees: 105 Primary Vendors: Toshiba, Konica Minolta, KIP, HP, Lexmark, OKI Data, Brother Primary Solutions Offerings: DocuWare, Objectif Lune, Drivve, ReRite, PaperCut, Kofax, Google Cloud Print, Toshiba, Page Scope Primary Leasing Partners: GreatAmerica, U.S. Bank, James Leasing LLC Approximate Yearly Revenue: $20$25 million Fastest-Growing Business Segments: Color imaging product sales (70%), MPS (50%), software solutions (65%) Biggest Accomplishment of the Past Year: A Toshiba Dealer of the Year, James Imaging Systems also received its second-consecutive Future 50 Company award presented by the Metropolitan Milwaukee Association of Commerce.

James Imaging Systems CEO Lola Tegeder and President Tom Tegeder

We Saw It In ENX Magazine

Elite Dealers $20 million to $50 million G

2019 I

N

Th

A eW e ek In I M

G

• Corporate giving. For the fourth year in a row, KDI teamed with the Nemours/Alfred I. duPont Hospital for Children to select a family in need and provide them assistance around the holidays. Through internal fundraisers, raffles and auctions, employees raised $3,000 in gift cards for a family.

ELITE DEALERS 2019

Why We Consider James Imaging Systems Elite: • Quick responder. James Imaging Systems offers a four-hour guarantee on response time, with an average time of 2.65 hours.

• Come prepared. All of the dealer’s tech vehicles are company-owned, GPS tracked and have a real-time parts and supplies inventory worth $6,000$10,000.

• Employee advantages. In addition to a generous benefits package, employees will soon be able to reap the added space from the dealer’s building expansion. The amenities will include larger, modern work spaces, advanced technology meeting rooms and a new employee lounge that can double as a collaborative meeting area.

• Helping hands. A longtime supporter of United Way of Greater Milwaukee, James Imaging Systems also backs the Metropolitan Milwaukee Association of Commerce/Council of Small Business Executives, the Waukesha County Business Alliance, St. Anthony School of Milwaukee and Waukesha Rotary.

KDI Office Technology’s Don Schatzman (left), president of sales, and Rick Salcedo, president and CEO, during the second annual Pink Ball charity golf tournament, which raised $84,000 for the American Cancer Society’s Making Strides Against Breast Cancer

KDI Office Technology Aston, PA www.kdi-inc.com

Year Founded: 1988 President/Owner: Ricardo Salcedo Number of Employees: 158 Primary Vendors: Ricoh, Canon, Lexmark, HP, NEC, Mitel, Digium Primary Solutions Offerings: DocuWare, Square 9, Kofax, nddPrint, PaperCut Primary Leasing Partners: DLL, TIAA Bank, Canon Financial Services Approximate Yearly Revenue: $44 million Fastest-Growing Business Segments: Managed IT, MPS, backfile scanning (25%)

Biggest Accomplishment of the Past Year: KDI Office Technology acquired IMR Digital in West Hazleton, Pennsylvania, which gives the dealer a significant presence in the document conversion space.

Why We Consider KDI Office Technology Elite: • National scope. The IMR Digital acquisition bolsters KDI’s ability to accommodate document conversion clients across the country. Its conversion staff added 20 experienced employees, including document-preparation clerks, data-entry specialists, document-scanner operators and quality analysts. The net result for customers is boosting efficiency, eliminating risk, enhancing information security, increasing collaboration, improving customer service and being audit compliant.

• Excellence in education. The dealer continues to have significant success in the K-12 market, both for charter and public schools. Its ability to save clients money in this vertical has led to numerous referrals. Attending educational-focused trade shows and association meetings has also keyed growth.

• Support function. In addition to its superior technical service, customers value KDI’s comprehensive range of products it supports, from the core basics of document output devices to networking and software solutions and digital document conversions.

We Saw It In ENX Magazine

Meritech, Inc.

Cleveland, OH www.meritechinc.com www.acecleveland.com Year Founded: 1978 President/Owner: Dennis Bednar (CEO), Mary Ann Bednar (president) Number of Employees: 150 Primary Vendors: Kyocera, Ricoh, Konica Minolta, Sharp, HP Primary Solutions Offerings: Cloud Route, Wan Dynamics, Dell, PaperCut, Objectif Lune, Barracuda, Continuum, Auvik, Cisco, WatchGuard, SolarWinds, Veeam, ConnectWise, Rapid Fire, HyPAS, Microsoft, Spectrum, AT&T, Everstream, Intellisys, Easton, PSIGEN, Promethean, GoldFax, SentryFile, Kofax Primary Leasing Partners: U.S. Bank, DLL, Wells Fargo Approximate Yearly Revenue: $32 million Fastest-Growing Business Segments: LED solutions (180%), telecom solutions (140%) Biggest Accomplishment of the Past Year: Meritech opened a new hightech office in Valley View, and plans to

Meritech executives (from left): Ken Vanden Haute, vice president; Mary Ann Bednar, president; Dennis Bednar, CEO

December 2019 | www.enxmag.com

•

59

Elite Dealers $20 million to $50 million G

2019 I

N

expand in the near future to other major markets within Ohio and surrounding states.

Why We Consider Meritech Elite: • Brand awareness. Meritech promotes brand recognition through a number of outlets, including local event sponsorship, trade shows, radio ads, signage and delivery fleets. Many sports fans in the Cleveland area recognize Meritech through their long-running partnerships with teams such as the Cleveland Indians, Akron Rubber Ducks and Lake County Captains.

• Top takedowns. The company signed renewals with some of the largest city governments, school systems and health care providers in the Cleveland/ Akron region, building upon its continued services and maintaining strong relationships.

• Sustained excellence. The dealer notched Kyocera’s Premier Dealer Award and Service Excellence Award for the 16th consecutive year. Meritech is a Ricoh Circle of Excellence Certified Dealer and a recipient of the Konica Minolta Pro-Tech Award for 25 years of Service Excellence.

• Employee recognition. The dealer enjoys recognizing employees for going above and beyond the call of duty. The Meritech Most Valuable Player Award is voted on monthly by employees, with the winners receiving a cash award and other perks, including the coveted MVP parking spot. An annual MVP is chosen during the company’s Corporate Kick-off in February.

Modern Office Methods (MOM) Cincinnati, OH www.momnet.com www.fullservice.net

Year Founded: 1957 President/Owner: Kevin McCarthy 60

•

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Modern Office Methods team members take a break following last summer’s corporate fun run

Number of Employees: 215 Primary Vendors: Ricoh/Lanier, Canon, HP Primary Solutions Offerings: MPS, document management, managed IT services, mobile workforce and cloud printing, production print, environment solutions, document capture, cost recovery and security software, electronic forms Primary Leasing Partners: U.S. Bank, Wells Fargo, DLL Approximate Yearly Revenue: $45+ million Fastest-Growing Business Segments: MPS, production business, MNS Biggest Accomplishment of the Past Year: The dealer’s service team was presented with the 2019 Canon Association of Technical Service Professionals (ATSP) Service Award.

Why We Consider Modern Office Methods (MOM) Elite: • Client events. As an enticement to its clients, Modern Office Methods entertains them at sporting events, including suites at Xavier University basketball games, Cincinnati Reds baseball games and Dayton Dragons events. A client appreciation event was held at a University of Cincinnati football game, coupled with a pregame tailgate for 75 clients and prospects.

• Renewed confidence. MOM extended partnerships with two of its largest clients in 2019, a large manufacturing company and a health care provider.

• Community involvement. For the last seven years, MOM has teamed with radio station WARM98 and WLWT-TV Channel 5 for the “Teacher of the Week” campaign to underscore its

www.enxmag.com | December 2019

commitment to the educational vertical. During 30 weeks of the school year, team representatives join broadcast personalities Jim Day and Amanda Orlando by surprising the “Teacher of the Week” in her/his classroom.

• Charitable endeavors. MOM team members invest in their communities in a number of ways, from collecting donations for Toys for Tots to collecting goods for deployed service members and building picnic benches for local parks.

Nauticon Office Solutions Gaithersburg, MD www.nauticon.com

Year Founded: 1997 President/Owner: Tom Cunningham (owner), Gary Sockel (president) Number of Employees: 95 Primary Vendors: Toshiba, Xerox, Lexmark Primary Solutions Offerings: PaperCut, Drivve, Square 9 Primary Leasing Partners: DLL, Xerox Financial Services, GreatAmerica Approximate Yearly Revenue: $20$25 million Fastest-Growing Business Segments: MNS (45%) Biggest Accomplishment of the Past Year: To support the health and wellbeing of underprivileged youth in the community, Nauticon Office Solutions provides daily lunches.

Why We Consider Nauticon Office Solutions Elite:

We Saw It In ENX Magazine

QUALITY BUILT, AMERICAN MADE

 �� � ��

So MP lu S tio ns

1 Co 00% m T pl AA ia nt

Fr ee La Cu be st lin om g

S Fu am lfi e-D llm a en y t

24 W M ar on ra th nt y

de p Ow en ne den d tly

In

M th ade e US in A

Elite Dealers $20 million to $50 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Nauticon Office Solutions team members

• Industry recognition. In addition to being named an Elite Dealer multiple times, Nauticon Office Solutions has captured the BEI Service Excellence Award and the Toshiba ProMasters Elite Service Award.

• Top takedown. One of the year’s biggest deals was an accord with the largest credit union in the United States.

• Thank you. As part of its customer referral program, Nauticon Office Solutions offers gift cards from one of its food-and-beverage clients.

• Community support. The dealer dedicates 10% of its revenue to local charities. Nauticon Office Solutions sponsors events including the YMCA’s ThingAMaJig Invention Convention, and provides resources to send underprivileged girls to the Girl Scouts of America summer camp. Its employees donate time to non-profit organizations.

Primary Leasing Partners: CIT, LEAF, DLL, GreatAmerica Approximate Yearly Revenue: $25 million Fastest-Growing Business Segments: Hardware (7%), MNS (2%), MPS (2%) Biggest Accomplishment of the Past Year: The dealer broke ground on an 11,000-square-foot expansion of its corporate headquarters. NBM is adding 5,500 square feet to both its office space and warehouse, creating an overall 40,000 square feet of space.

Why We Consider NBM Elite: • Heads up. NBM is in the process of launching a new SEO program that includes pop-up advertising.

Kevin Morris

OneDOC Managed Print Services LLC

NBM, Inc.

Oklahoma City, OK www.mpsok.com

Burlington, MA www.nbminc.com Year Founded: 1985 President/Owner: William Tracia (president) Number of Employees: 75 Primary Vendors: Sharp, Ricoh, Konica Minolta, KIP, Lexmark, FP Mailing, HP Primary Solutions Offerings: GoldFax, PaperCut, Intact, ImageSilo, Digitech 62

•

• Contract success. The dealer’s top takedown was for a prestigious private school in its market, with a deal that entailed replacing competitive MFPs and included an MPS contract.

• Industry honors. NBM is a repeat recipient of Sharp’s Hyakuman Kai Award for purchases of at least $5 million and is one of the OEM’s top 10 dealers in the nation. Recently, the company was named the “Best Office Equipment Dealer” by Mass Lawyers Weekly Magazine and is an HP Silver Partner.

• Corporate caring. Employees participate in a “Dodging for Dollars” fundraiser that benefits the local Boys and Girls Club. NBM makes annual donations to the YWCA, The United Way and Rofeh International, among other organizations. It also backs several charitable fundraising events for private schools, chambers of commerce and non-profit organizations.

NBM’s Tracia family members include (from left): Amie Tracia Geary, corporate counsel; William Tracia, founder and CEO; Nicholas Tracia, Boston branch manager

www.enxmag.com | December 2019

Year Founded: 2009 President/Owner: Kevin Morris Number of Employees: 26 Primary Vendors: Brother, HP, Konica Minolta, Xerox, Epson, Muratec Primary Solutions Offerings: Intellinetics, PaperCut, Y Soft Primary Leasing Partners: DLL, TIAA Bank, GreatAmerica

We Saw It In ENX Magazine

Elite Dealers $20 million to $50 million G

2019 I

N

Th

Approximate Yearly Revenue: $26 million Fastest-Growing Business Segments: MPS (20%) Biggest Accomplishment of the Past Year: In an era of declining document output, OneDOC continued to increase the number of pages it has under contract.

Why We Consider OneDOC Managed Print Services Elite: • Rules-based printing. In OneDOC’s leading conversation talking point with client and prospect CFOs, the company illustrates how it can reduce costs with their current vendor through rules-based printing and various other management programs without having to change hardware vendors.

• Opportunistic business. The company secured a placement of several hundred new units in a manufacturing account previously held by an OEM. The client was sold on the variety of ways in which OneDOC can help its bottom line with its portfolio of services.

• Just rewards. The company offers a compensation plan that rewards successful salespeople handsomely.

Employees benefit from unlimited vacation time and are entrusted to take the lead with clients.

• Helping hands. Among the organizations supported by OneDOC are the American Diabetes Association, the American Cancer Society and the United Way.

Mike McGuirk

ProCopy Office Solutions – A Flex Technology Group Company Tempe, AZ www.procopyoffice.com www.flextg.com 64

•

A eW e ek In I M

G

Year Founded: 2000 ELITE President/Owner: Mike McGuirk DEALERS (president) 2019 Number of Employees: 50 Primary Vendors: Ricoh, Canon, HP, Lexmark, Sharp, Brother, Zebra objective is to improve the quality of Primary Solutions Offerings: life in its community by supporting DocuWare, PSIGEN, Square 9, organizations that assist the needs of PrinterLogic, PaperCut children and young adults. In addition, Primary Leasing Partners: U.S. Bank, as part of the Gary S. Clancy Memorial TIAA Bank, Canon Financial Services, Scholarship and Golf Tournament, the Citi, GreatAmerica, Wells Fargo, DLL, dealer awards an annual Arizona State LEAF University scholarship to children Approximate Yearly Revenue: $20of employees in the state’s office $25 million equipment industry.

Fastest-Growing Business Segments: MPS, professional services, production printing Biggest Accomplishment of the Past Year: The dealer attained the highest gross-profit margin within the Flex Technology Group.

Why We Consider ProCopy Office Pulse Technology Solutions Elite: Carol Stream, IL • Responsive service. ProCopy notes www.pulsetechnology.com that its 2.5-hour response time is among the fastest in the industry.

Year Founded: 1955 Backed by its communication skills President/Owner: Chip Miceli and staunch commitment to client (president), Vince Miceli (partner, vice relationships, the dealer expanded to president) selling and leasing the top two office Number of Employees: 130 copy machines, Canon and Ricoh, Primary Vendors: Sharp, HP, Kyocera, across the United States.

Cerceno, Canon, KIP, Muratec, Lenovo • Biggest scores. The dealer Primary Solutions Offerings: MPS, enjoyed some significant wins in MNS, social media, archiving solutions, municipalities/state government, mailing solutions, office furniture and manufacturing and education. design • Career growth. In order to avoid Primary Leasing Partners: the “churn and burn” of employees, GreatAmerica ProCopy offers earnings and career Approximate Yearly Revenue: growth that ensure its members $30 million work happily as a team.

Employee recognition is the main focus of every quarterly meeting.

ProCopy’s President’s Club trip always includes two non-salespeople—the Employee of the Year and an employee with perfect attendance. The dealer also hosts periodic barbecues.

• Generous spirit. The dealer established its ProCopy Foundation in 2010 as a qualified 501c(3) non-profit organization. Its main The Pulse Technology family

www.enxmag.com | December 2019

We Saw It In ENX Magazine

Elite Dealers $20 million to $50 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Fastest-Growing Business Segments: MPS, MNS, office furniture, video display boards, records archiving Biggest Accomplishment of the Past Year: In integrating Des Plaines Office Equipment and Kramer & Leonard McShane’s, the company rebranded itself as Pulse Technology. The dealer has significantly increased its managed network services.

Why We Consider Pulse Technology Elite: • The rebrand. To better position the dealership in an evolving market, company President Chip Miceli and his executive team created a committee of representatives from individual companies to collaborate and recommend a name change. The new moniker suggests keeping abreast of the “pulse” of its customers. Miceli also gave a presentation on the merits of rebranding at a BTA conference in Texas.

• Explosive growth. The dealer has enjoyed extensive increases in e-commerce sales as well as office furniture and office product sales.

The addition of office furniture and products has proven wildly successful for clients who crave one-stop shopping convenience.

• New digs. The company purchased a new 36,000-square-foot facility in Schaumburg, Illinois, that will serve as its corporate headquarters. The space will be energy efficient, incorporate video walls for demonstrations and meetings, and feature a showroom to highlight the dealership’s latest lines of

copiers, multifunction printers, office furniture and more.

• Educating clients. Pulse Technology’s “Speakers Bureau” and “Lunch and Learn” programs continue to receive high marks from customers. The speakers program has a representative from Pulse addressing a business association, individual company or civic organization to speak on the topic of managed print services and its importance to business owners. Lunch and learns invite businesses to one of Pulse’s facilities to enjoy a mid-day meal and learn about the products offered by the company.

Rhyme

Portage, WI www.rhymebiz.com Year Founded: 1945 President/Owner: Mike Steinhoff Number of Employees: 100 Primary Vendors: Sharp, Kyocera Copystar, Xerox Primary Solutions Offerings: PaperCut, Square 9, Drivve Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $20$25 million Fastest-Growing Business Segments: Managed services (100%) Biggest Accomplishment of the Past Year: Rhyme continues to foster a family atmosphere that sees several employees with 40-plus years of experience.

Why We Consider Rhyme Elite:

• Marketing prowess. Through the use of marketing automation and response programs, Rhyme has been able to send more targeted campaigns to its email database. The result has been an increase in leads and engagement.

Likewise, the dealer has used analytics to garner increased information on its customers’ purchasing habits.

• Top scores. Rhyme has enjoyed a number of significant takedowns in the education space, an area where the dealer is fast growing its customer base.

• Industry accolades. In addition to capturing Sharp’s Hyakuman Kai Award for $5 million-plus in annual sales, Rhyme received the Business Excellence Award from the Portage Chamber of Commerce.

• Giving back. Under its Rhyme Time Scholarship Foundation, the company has raised more than $100,000 for scholarships to students impacted by cancer. A group of employees ignore the elements in taking the Polar Plunge, which benefits the American Cancer Society and G.R.A.C.E. (Greater Richland Area Cancer Elimination). The company also gives of its time and resources to United Way, YWCA, Big Brothers Big Sisters, Boys & Girls Club and local schools.

Joe Reeves

Smile Business Products Sacramento, CA www.smilebpi.com

Rhyme’s MPS team receives Xerox MPS accreditation in October We Saw It In ENX Magazine

Year Founded: 1997 President/Owner: Joe Reeves Number of Employees: 117 Primary Vendors: Sharp, Lexmark, Fujitsu, HP, Muratec, Epson December 2019 | www.enxmag.com

•

65

Elite Dealers $20 million to $50 million G

2019 I

N

Primary Solutions Offerings: Square 9, DocuWare, PaperCut, Microsoft, Datto Primary Leasing Partners: GreatAmerica, DLL Approximate Yearly Revenue: $30$35 million Fastest-Growing Business Segments: Rentals (30%), government poly-sub fleet (25%) Biggest Accomplishment of the Past Year: The dealer was able to reap growth in its poly-sub entities and commercial business, which it attributes to manpower and training.

Why We Consider Smile Business Products Elite: • Marketing activities. Smile Business Products turned to HubSpot to handle lead capture, social media and run campaigns. In order to generate relevant content for blogs, Smile enlisted the services of Clover Imaging Group’s Amplify platform.

The company is also crafting business growth strategies for its inside business development.

• Contract success. The dealer reaped several key takedowns in 2019, among them large city and county accounts as well as a major fuel provider.

• One-stop shop. The company prides itself on offering a variety of solutions to any device that hangs on the network—a hallmark of Smile.

• Corporate generosity. Smile assists a local food bank and family-services organization by providing a fleet of MFPs, car and monetary donations for their annual Run to Feed the Hungry event. The dealer also participates in the Camp Rockin’U Annual Sportsman’s Day, which gives foster children the opportunity to be outdoors and experience paddle boarding, basketball, baseball and other activities.

Spectrum Technologies

El Paso, TX www.spectrumistechnology.com www.strykercyber.com 66

•

Th

A eW e ek In I M

G

ELITE DEALERS 2019

• Industry accolades.

Among the honors Spectrum Technologies has received are the Canon Outstanding Partner Award, the GreatAmerica Prestige Spectrum Technologies executives Mitch Plesant (left), executive Partner Award and the vice president, and Kyle Elliott, president CRN Pioneer 250 MSP Award.

Year Founded: 1903 • Making a difference. Spectrum President/Owner: Kyle Elliott Technologies supports more than 50 Number of Employees: 90 charitable causes across west Texas Primary Vendors: Canon, Sharp, HP, and southern New Mexico, including Lexmark, Dell, Microsoft, Cisco the Borderland Kids Project, for which Primary Solutions Offerings: the dealer chooses a local elementary PaperCut, ECI Software, EFI, Canon, HP school and partners with it to identify Primary Leasing Partners: DLL, the least fortunate of the school’s Canon Financial Services, GreatAmerica students and their families. They Approximate Yearly Revenue: $20provide those students with “weekend $25 million backpacks” that are filled with a Fastest-Growing Business Segments: variety of food staples to cover their Managed services (49%), website most basic needs. design/SEO services (40%) Biggest Accomplishment of the Past Year: Celebrating its 115th year in business, Spectrum Technologies completed the acquisition and roll-up of a regional IT services company.

Why We Consider Spectrum Technologies Elite: • Cybersecurity protection. The dealer launched StrykerCyber, a dedicated offering in its IT division that focuses on delivering security solutions to enable clients to protect their customers, reputation and revenue.

Another service, InTegra IT Solutions, is a Spectrum JV company that develops and integrates missioncritical software solutions.

• Contract success. Spectrum Technologies was awarded a singlesource MFP/MPS contract with a school district that includes a built-in inter-local cooperative agreement, resulting in the placement of more than 750 devices. The dealer also sold client hardware and related imaging/ asset tagging and deployment services to a large multinational residential and commercial building firm for 2,000plus end users.

www.enxmag.com | December 2019

Standard Office Systems Duluth, GA www.soscanhelp.com

Year Founded: 1964 President/Owner: Bryan Ammons Number of Employees: 120 Primary Vendors: Canon, Sharp, Kyocera, KIP, HP, Oce Primary Solutions Offerings: PaperCut, Canon, SW100

Standard Office Systems

We Saw It In ENX Magazine

Is Your Color Replacement Cartridge Powered to

Go the Distance?

Make Picture Perfect Yield with Confidence

MK Imaging® Drums & Toners – QUALITY Performance You Can Measure Over 30 Years of Toner Manufacturing Experience on Every Page MK Imaging® Products are Used by Award Winning Cartridge Remanufacturers World-Wide Ask Your Wholesaler for Remanufactured Color Cartridges Made with MK Imaging® Drums & Kaleidochrome® Toners HP® M553/M577 • HP® M452/M477 • HP® M252/M277 • HP® M651/M680 • HP® M476 • HP® M855 HP® M351/M375/M451/M475 • HP® M251/M276 • HP® M551/M575 • HP® CP1025/M175 • HP® CP1525/CM1415 HP® CP5525/M775 • HP® CP4025/CP4525/CM4540 • HP® CP5225/CP5200 • HP® CP3525/CM3530 ® HP CP2025/CM2320 • HP® CP1518/CP1215 • HP® CP6015/6030/6040 • HP® 4700 • HP® 3600/3800/CP3505 HP® 2600/2605/1600 • HP® 3500/3700 • HP® 5500/5550 • HP® 2500/1500 • HP® 4600/4650

FOR FURTHER INFORMATION CONTACT CUSTOMER SERVICE TODAY Sales: 1 (818) 837-8100 | Tech Support: 1 (800) 466-0246 | Email: info@fgimaging.com | Website: www.fgimaging.com © 2001 – 2016, Mitsubishi Kagaku Imaging Corporation dba Future Graphics. All rights reserved. Future Graphics is a distributor of compatible replacement parts for imaging equipment. None of Future Graphics’ products are genuine OEM replacement parts and no affiliation or sponsorship is to be implied between Future Graphics and any OEM. Trademarks and brand names are the properties of their respective owners and used for descriptive purposes only.

Elite Dealers $20 million to $50 million G

2019 I

N

Primary Leasing Partners: SOS Capital, GreatAmerica Approximate Yearly Revenue: $32 million Fastest-Growing Business Segments: Managed IT Biggest Accomplishment of the Past Year: The dealership was awarded the largest bid in company history, a $2 million contract serving the Fulton County government.

Why We Consider Standard Office Systems Elite: • Relationship building. In an effort to strengthen customer relationships, Standard Office Systems implemented a customer learning center that features mobile-friendly how-to videos. Created by internal corporate trainers, the videos include solutions to common problems on the machines carried by the dealer.

• Flat-rate IT. Standard Office Systems offers a flat rate to customers for its managed IT services, which is preferred over allotted service hours.

This provides cost certainty for clients.

• In-house leasing. Through SOS Capital, customers can fund their purchases directly with the dealer, streamlining the process while adding an extra layer of convenience.

• Charitable endeavors. The dealer counts Relay for Life, Button Down Dash (a children’s charity) and the Elks Aidmore Golf Tournament, which supports foster children, among its community caring efforts.

Th

2019

Stargel Office Solutions Houston, TX www.stargel.com

ager; David Redd, VP of service •

G

ELITE DEALERS

Year Founded: 1987 President/Owner: Jack Stargel Number of Employees: 107 Primary Vendors: Toshiba, HP, Lexmark, Océ, KIP, Xerox Primary Solutions Offerings: DocuWare, PaperCut, XMPie, Printerlogic, Drivve Primary Leasing Partners: GreatAmerica, Wells Fargo Approximate Yearly Revenue: $25$30 million Fastest-Growing Business Segments: MNS (42%), MPS (27%), software (8%) Biggest Accomplishment of the Past Year: The dealer’s MPS team added more than 7,000 new printers under its MPS program, increasing its monthly recurring revenue by $85,000 per month.

Why We Consider Stargel Office Solutions Elite: • Uncommonly good. In what has proven to be a client favorite, Stargel Office Solutions delivers fresh-baked cookies in tandem with its equipment deliveries, and sales reps tote them along on calls as well. The dealer also implemented a referral program that rewards clients with prizes and gift cards.

• Managed services.

Two of Stargel’s biggest takedowns in the past year involved managed service contracts. One was for a financial institution that included remote monitoring, a complete refresh of their technology and a full disaster recovery plan.

• Employee perks. On every five-year employee The executive team at Stargel Office Solutions. From left are TJ DeBello, VP of sales; Rhonda Stagg, VP of finance and anniversary, team members administration; Jack Stargel, owner and president; Tyson receive a one-time bonus Stargel, owner and VP; Slade Stargel, owner and sales manin increments of $500, up 68

A eW e ek In I M

www.enxmag.com | December 2019

to $2,500 for 25-year celebrants. The dealer also offers employee profit sharing in years the company meets its annual goals. The payout is based on tenure.

• Community support. Stargel Office Solutions donated more than $100,000 to Texas Children’s Hospital last year.

Team members also volunteered at Houston Food Bank on Thanksgiving, and the dealer routinely participates in fun runs that benefit MS, leukemia and cancer treatments.

Stratix Systems

Wyomissing, PA www.stratixsystems.com Year Founded: 1970 President/Owner: Brent Simone Number of Employees: 135 Primary Vendors: Ricoh, RISO, Lenovo, Cisco Primary Solutions Offerings: PaperCut, DocuWare, Microsoft Primary Leasing Partners: DLL, TIAA Bank, GreatAmerica, U.S. Bank, Wells Fargo Approximate Yearly Revenue: $34 million Fastest-Growing Business Segments: MNS (20%) Biggest Accomplishment of the Past Year: Stratix Systems has completed several large acquisitions within the past 24 months and has successfully integrated them into the company’s brand experience.

Why We Consider Stratix Systems Elite: • Marketing strategy. The dealer crafted a marketing game plan that relies on inbound strategy, marketing automation, and developing and nurturing a lead conversion path by better aligning sales and marketing around the same goals, processes and personas.

• Contract coup. Stratix Systems was able to secure and extend several large,

We Saw It In ENX Magazine

Elite Dealers $20 million to $50 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Topp Business Solutions Scranton, PA www.toppcopy.com

multi-location fleets for health care, commercial lighting and electronic supply, and manufacturing clients.

• Leveraging talent. The dealer strives to engage and leverage its employees in a manner that makes them feel valued and respected. Creating an environment of trust, autonomy and the ability to innovate maximizes their success. Stratix also seeks to ensure employees strike a proper work-life balance, which is essential to their happiness, loyalty and productivity.

• Community involvement. Team members are involved with a number of nonprofits and sit on the boards/committees of organizations such as American Red Cross, Junior Achievement, United Way, Camp Fire Boys and Girls, and Greater Reading Young Professionals.

Year Founded: 1957 President/Owner: Paul Falzett (CEO), Chris Falzett (president) Number of Employees: 100 Primary Vendors: Ricoh, Canon, Konica Minolta, HP Primary Solutions Offerings: Laserfiche, PaperCut, Canon, EFI, Dolbey Systems, FTR Primary Leasing Partners: DLL, Wells Fargo, U.S. Bank Approximate Yearly Revenue: $20+ million Fastest-Growing Business Segments: MPS (50%), IT services (80%), document management (30%) Biggest Accomplishment of the Past Year: TOPP Business Solutions expanded the size of its sales team, which has done a great job of selling beyond-the-box solutions.

Why We Consider Topp Business Solutions Elite: • Small-dealer service. Being reactive to customer needs is a staple for Topp Business Solutions, which prides itself on being large enough to provide substantial internal resources, yet small enough to avoid corporate layers. The dealer can support everything it sells.

We Saw It In ENX Magazine

• SMB growth. Topp Business Solutions identified the SMB space, as well as MPS, as major focal points in 2019 to maintain organic, consistent growth in hardware and solutions sales. That paved the way to major wins in higher education and production print.

• Marketing evolution. The dealer is putting more emphasis on social media marketing as it continues to ramp up its digital initiatives heading into 2020.

• Community spirit. In 2019, Topp donated approximately $200,000 to charitable organizations in the regions it serves. CEO Paul Falzett and his wife, Anne, received three community awards during the year for their outreach work and financial generosity.

Usherwood leaders at an IT lunch-and-learn event at the UMass Club in Boston

Usherwood Office Technology Syracuse, NY www.usherwood.com

Year Founded: 1976 President/Owner: Louis Usherwood Number of Employees: 150 Primary Vendors: Canon, Xerox, HP, Microsoft, Cisco, Polycom, Milestone, Axis, Samsung Primary Solutions Offerings: Square 9, Milestone, Skype, Hypersign, Microsoft, Polycom, Canon Primary Leasing Partners: U.S. Bank, GreatAmerica, Canon Financial Services Approximate Yearly Revenue: $35 million Fastest-Growing Business Segments: Application software (44%), mailing (78%), unified communications (43%), digital signage (400%)

December 2019 | www.enxmag.com

•

69

Elite Dealers $20 million to $50 million G

2019 I

N

Biggest Accomplishment of the Past Year: Usherwood Office Technology was able to round out its Odyssey Global Suite of services and train all of its employees about the importance of using a clear and concise message among the team.

Why We Consider Usherwood Office Technology Elite: • Vertical venture. Usherwood Office Technology employed vertical market mailings with 100% follow-up that led to above-average outcomes.

• Cashing in. The dealer completed a deal with a northeastern regional banking institution—it included 447 MFPs supported through Canon uniFLOW and administered by Usherwood’s IT department.

• Employee empowerment. Creating a work environment that entrusts employees to make decisions on the front end of transactions fosters trust, respect and an overall positive experience for clients. Employees confer with management to establish goals, objectives and key performance indicators that will lead to outstanding results.

• Corporate giving. In addition to donating to several hospitals in the region, Usherwood supports the Museum of Science and Technology in Syracuse, New York.

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Woodhull, LLC

Springboro, OH www.woodhullusa.com Year Founded: 2000 President/Owner: Susie Woodhull Number of Employees: 80 Primary Vendors: Ricoh Primary Solutions Offerings: MPS, Kofax, Streamline NX, PaperCut, Digital Imaging, RightFax, GoldFax, back file conversion Primary Leasing Partners: U.S. Bank, GreatAmerica, Wells Fargo Approximate Yearly Revenue: $24 million Fastest-Growing Business Segments: Commercial imaging (25%) Biggest Accomplishment of the Past Year: Woodhull expanded its distribution into the Columbus, Ohio, market by opening a branch last January. While Columbus is a zero-base client market for the dealer, the city’s distinction of being the fastest-growing in the Midwest offers great opportunity.

Why We Consider Woodhull Elite: • Business simplified. The dealer provides consolidated invoicing into one all-inclusive payment that includes equipment, service, overages and con-

sumables. This avoids the hassle and time associated with multiple invoices.

• Net-new success. Woodhull captured a net-new client in a deal that included 250-plus Ricoh printers and a sizeable software solution. The existing copier vendor completely ignored the client’s MFP needs.

• Recognitions. This makes the 19th consecutive year for Woodhull capturing Elite Dealer honors. The dealer also hauled in Ricoh’s Service Excellence Award for the sixth straight year, and was named to the Top 100 Companies list by the Dayton Business Journal.

• Corporate philanthropy. Woodhull assembled water and food drives to support the 2019 Memorial Day tornado victims in Dayton, Ohio. Team members participate in the annual Diaper Drive for local children’s hospitals, and the company sponsored a 5K run for a local organization that helps people with disabilities become more independent.

XMC, Inc.

Memphis, TN www.xmcinc.com

Woodhull team members gather for a ribbon-cutting ceremony at its new Columbus office in Dublin, OH. Front row (from left): Tim Droesch, director of operations; Brandon Meek, director of sales; Susie Woodhull, owner and president; Bertrand Trick, VP; Gene Dudek, Ricoh senior dealer sales manager; Bernie Opatick, Ricoh major account consultant; Robert Woodhull, director of marketing; Stan Dick, Columbus sales manager; Steven Nolen, document management consultant. Back row: Peter McCloud, document management consultant; Zac Oty, document management consultant; Paul Tarango, senior print production specialist 70

•

www.enxmag.com | December 2019

Year Founded: 1991 President/Owner: Sean Seward Number of Employees: 90 Primary Vendors: Xerox, HP, FP Mailing Primary Solutions Offerings: Square 9, PaperCut, Kofax, ECI Software, Microsoft Primary Leasing Partners: GreatAmerica, Xerox Financial Services Approximate Yearly Revenue: $20$25 million Fastest-Growing Business Segments:

We Saw It In ENX Magazine

Elite Dealers $20 million to $50 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

The XMC corporate team partnered with Make-A-Wish and Memphis 901 FC to reveal that Rosario’s wish to go on a shopping spree was being granted. This presentation was made at halftime of the final soccer match of the season. XMC employees shown (from left, pink shirts): Mike Brown, Kate Linebarger, Sean Seward, Josh Reese, Iman Jones, Alyssa Hirsh, Justin Marek, Glenn Elton

Production, Managed IT (300%), MPS (40%) Biggest Accomplishment of the Past Year: XMC managed to win a highly contested partnership with a local sports team that allowed the dealer to leverage its technology and showcase its community impact.

Why We Consider XMC Elite: • Marketing strategy. A website refresh stresses XMC’s role as a solutions provider and trusted advisor to clients. The dealer also implemented the HubSpot Marketing Platform to streamline its digital footprint and communications, which touch customers and prospects with content specific to their roles and industries while streamlining its processes for social media, blog development and email communications.

• Production prowess. Backed by Xerox’s Iridesse production press, XMC has done numerous installations through the first six months of 2019 and anticipates further growth.

• Higher visibility. XMC has increased its footprint in the communities it serves through vehicles such as sponsoring local athletic programs and becoming more involved with local nonprofits and community programs.

• Corporate caring. During the last four years, XMC has partnered with Make72

•

A-Wish Mid-South, which grants wishes to children with life-threatening illnesses. XMC was also a flagship participant in “Real Men Wear Pink” through the National Cancer Society.

Company Founder Bob Hamilton raised more than $17,000 as he placed in the top 30 nationally.

Zeno Imaging

Houston, TX www.zenoimaging.com Year Founded: 1986 President/Owner: Jake Guarino Number of Employees: 125 Primary Vendors: Ricoh, Canon, Kyocera, HP Primary Solutions Offerings: Laserfiche, Canon, Streamline NX, PaperCut, Managed IT Primary Leasing Partners: Wells Fargo, CIT, DLL, TIAA Bank Approximate Yearly Revenue: $25$35 million Fastest-Growing Business Segments: MNS (200%), equipment (20%), MPS (10%) Biggest Accomplishment of the Past Year: Its acquisition by Visual

www.enxmag.com | December 2019

Edge Technology has provided Zeno Imaging with access to new resources and offerings, expanding its solutions capabilities for its clients.

Why We Consider Zeno Imaging Elite: • MPS tools. Zeno Imaging’s print-asa-service (PaaS) provides a complete managed print solution designed to eliminate the financial burdens of leasing or cash acquisition, while also providing creativity and flexibility for enterprise organizations. Large-scale print deployments can be customized to ebb and flow with organizational change. They also provide detailed print analytics to better manage user needs and ensure a consistent introduction of new print technologies.

It also eliminates the business disruption of outdated solutions.

• Lead generation. The dealer has adopted a robust, comprehensive leadgeneration plan through a subscriptionbased growth-as-a-service (GaaS) model. It entails messaging tailored to specific vertical and horizontal markets, company profiles, and industry applications delivered across a variety of channels. This results in better leads, higher close percentages, higher client satisfaction and a substantial increase in ROI per cold call.

• Winning pair. Zeno Imaging secured a pair of critical accounts during 2019, including a multinational oil and gas firm for copiers and print management software across North America. The second, a large hospital district, encompassed copiers, printers, facilities management and off-site printing services.

• Community outreach. In addition to team members volunteering within their communities, Zeno Imaging supports the Houston Livestock Show and Rodeo scholarship program for children, which provides roughly $20 million a year in scholarships. It also backs the Houston Food Bank.

We Saw It In ENX Magazine

Because Your Travel Partner is as Important as the Trip Itself

Building Relationships for Four Decades Throughout 40 years in the imaging industry, Katun and its employees have come to appreciate the relationships we’ve been privileged to share with suppliers and customers. Relationships built on trust and mutual respect, developed through shared experiences and common values. Sharing the journey with you has been as important as the journey itself.

As we enter our fifth decade in the industry, we have renewed our dedication to providing outstanding value, while also committing to solidifying and building these relationships.

We thank all Katun customers for the opportunity to serve you, with special recognition to those of you who have made ENX Magazine’s Elite Dealer’s list.

www.katun.com

Elite Dealers: $10 million to $20 million

Automated Business Solutions Warwick, RI www.absne.com

Year Founded: 1992 President/Owner: Alan Albergaria Number of Employees: 85 Primary Vendors: Canon, Kyocera, HP, Sharp, Lexmark, KIP, Formax, FP Mailing, Dell Primary Solutions Offerings: PaperCut, Laserfiche, EFI, ECI Software, Kofax, PaperCut Primary Leasing Partners: U.S. Bank, LEAF, Wells Fargo, Canon Financial Services, TIAA Bank, DLL Approximate Yearly Revenue: $15 million Fastest-Growing Business Segments: Production printing (60%), Managed IT (35%), MPS (20%) Biggest Accomplishment of the Past Year: In addition to significant growth in production print and managed IT/ telephony, Automated Business Solutions made several strategic acquisitions.

Why We Consider Automated Business Solutions Elite: • Cross-selling. With MFPs still a staple of success among its client roster of more than 4,000, Automated Business Solutions has enjoyed much success in selling production print machines, mailing equipment, VoIP systems and managed IT services within those

74

•

accounts, creating additional revenue streams.

• Keeping tabs. The dealer’s fleet tracker provides real-time information and visibility of technician locations to maximize response time and minimize internal costs.

• Local success. One of the biggest deals for Automated Business Solutions in 2019 was a major transaction within a local municipality.

• Employee empowerment. All employees of Automated Business Solutions are encouraged to impact change within the organization. But they are also treated like family, fostering a tight-knit environment. The dealer ensures that both employees and their families are involved in company outings. In addition, the company contributes academic scholarships for children of employees.

Cannon IV – A Flex Technology Group Company Indianapolis, IN www.cannon4.com www.flextg.com

Year Founded: 1974 President/Owner: Charles Bethel (vice president) Number of Employees: 50 Primary Vendors: HP, Ricoh, Lexmark, Toshiba, Zebra Primary Solutions Offerings: DocuWare, PSIGEN, Canon, PrinterLogic, HP, XMedius, PaperCut, Square 9 Primary Leasing Partners: GreatAmerica, U.S. Bank, Wells Fargo, Citi, TIAA Bank, DLL, Canon Financial Services, LEAF Approximate Yearly Revenue: $10$15 million Fastest-Growing Business Segments: MPS, professional services, production printing

www.enxmag.com | December 2019

Biggest Accomplishment of the Past Year: Cannon IV has benefitted from Flex Technology Group’s investment in infrastructure and its quest to add organic growth through MPS, professional services and production printing.

Why We Consider Cannon IV Elite: • Faithful servants. Customer loyalty is the foundation of success for Cannon IV, which still maintains its first-ever customer. Its client relations and passion for service have enabled it to become fully immersed with its faithful followers.

• Authentic culture. Cannon IV collaborates with its parent company, Flex Technology Group, to create an authentic culture that is promoted by a strong brand. The dealership prides itself in furnishing career advancement opportunities and the chance to make a difference within its communities.

• Environmentally aware. The company has designed, developed and taken to market a wide range of eco-friendly products and services for public and commercial organizations nationwide.

• Maintaining roots. The dealer still adheres to the core elements established by its founders, guided by a strong work ethic, a commitment to quality products and a willful desire to please.

Centriworks

Knoxville, TN www.centriworks.com Year Founded: 1964 President/Owner: S.R. Sumner Number of Employees: 65 Primary Vendors: Ricoh, Kyocera, HP Primary Solutions Offerings: Continuum, Collabrance, M-Files, PaperCut, PrinterLogic, Ricoh Primary Leasing Partners: U.S. Bank, GreatAmerica Approximate Yearly Revenue: $10$15 million

We Saw It In ENX Magazine

Elite Dealers $10 million to $20 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Centriworks hosted the 13th annual Athens Area Chamber Benefit, which featured 43rd President George W. Bush (front, center) as guest speaker. Shown from left are Centric’s Steve Sumner, Floyd Moretto, Mark DeNicola, Phillip Graves, Matthew Coleman and Jordan Sykes

Fastest-Growing Business Segments: Managed IT (78%) Biggest Accomplishment of the Past Year: The company has transitioned away from the Thermocopy brand, a staple since 1964.

Why We Consider Centriworks Elite: • Total rebrand. While Thermocopy was a familiar name to customers since 1964, the dealer felt Centriworks is a name that better represents the products and services it provides to the east Tennessee and southwest Virginia business community. That menu of services has grown to include managed IT, cybersecurity, IT consulting and software, and phone systems, among others. The company also redesigned its website.

• Contract excellence. Centriworks nailed down a large health care firm in east Tennessee with a deal that included 400 pieces of equipment with a total value of $3.3 million over the life of the deal. It was the third consecutive contract procured with the client, which valued Centriworks’ quality service and ability to meet SLA requirements.

• Manufacturer recognition. Ricoh recognized Centriworks as an Elite Level Dealer in its 2018-2019 RFG Eco Excellence Program, one of a small core of dealers to capture the sustainability honor. The OEM also named the dealer a 2019 Circle of Excellence Certified Dealership for its

commitment to customer service and technical expertise.

• Making a difference. Centriworks supports more than 40 non-profit organizations and its employees are active members of 20-plus Chambers of Commerce in Tennessee and Virginia.

The company also founded GoGreenET.com, which promotes sustainability efforts by businesses in east Tennessee.

Approximate Yearly Revenue: $10$15 million Fastest-Growing Business Segments: MPS, professional services, production printing Biggest Accomplishment of the Past Year: The dealer enjoyed significant wins in the entertainment and hospitality verticals.

Why We Consider Century Business Services Elite: • Vertical success. Century Business Services addresses the wide variety of needs from a diverse group of business verticals that include legal, education, manufacturing and health care.

• Cost containment. The dealer specializes in analytics, from examining paper-based, day-to-day costs to the most core processes in a client’s operation, and provides best practices for cost containment, IT services and document management.

• Full service. Beyond equipment and solutions, Century Business Services provides finance and procurement consulting services. It specializes in analyzing an organization’s procurement and finance strategy while providing recommendations for improvement.

• Helping hands. In line with parent company Flex Technology Group’s mission and fundraising activities, team members are allotted a paid day off that can be dedicated to a particular cause of the employee’s choosing.

Century Business Services – A Flex Technology Group Company Costa Mesa, CA www.cbsconnect.com www.flextg.com

CopyPro

Year Founded: 1998 President/Owner: Steve Hecht (vice president) Number of Employees: 50 Primary Vendors: Konica Minolta, Lexmark, HP, Kyocera Primary Solutions Offerings: FP Mailing, PaperCut, Prism, KIP Primary Leasing Partners: Citi, GreatAmerica, U.S. Bank, LEAF, DLL, Wells Fargo, Canon Financial Services, TIAA Bank

We Saw It In ENX Magazine

Greenville, NC www.copypro.net Year Founded: 1971 President/Owner: David Jones, Ed Murphrey (owners) Number of Employees: 94 Primary Vendors: Konica Minolta, Savin, Kyocera Primary Solutions Offerings: PaperCut, DocuWare, Objectif Lune Primary Leasing Partners: U.S. Bank, TIAA Bank

December 2019 | www.enxmag.com

•

75

Elite Dealers $10 million to $20 million G

2019 I

N

Approximate Yearly Revenue: $15$20 million Fastest-Growing Business Segments: Government accounts (14%), solutions (20%) Biggest Accomplishment of the Past Year: The dealership created a branded volunteer program, PROject PROvide.

Why We Consider CopyPro Elite: • Sales enhancements. The dealership’s account managers have increased their effectiveness through a number of initiatives—forming strategic alliances with IT companies, joining networking groups and creating solutions mailers.

• Big score. One of the top takedowns for CopyPro in 2019 was a 500plus piece equipment placement with a large university that included PaperCut. • Industry recognition. CopyPro has been recognized as a Konica Minolta Pro-Tech Service Award winner for 24 consecutive years. The company is also a seven-time Ricoh/Savin Service Excellence Award recipient.

Service trainer Bill Rogers has achieved Prestige and Prestige Elite certifications.

• Making a difference. The new, aforementioned PROject PROvide program allots each employee six hours of company paid volunteer hours per year. CopyPro also donates 1% of its annual profits to nonprofit organizations. The dealer and its employees mobilized to help its community following the devastation of Hurricane Florence.

Th

•

G

ELITE DEALERS 2019

CPI Technologies

Springfield, MO www.cpi-technology.com

Year Founded: 1963 President/Owner: Erik Crane (CEO/ owner), Heidi Crane (COO/owner) Number of Employees: 50 Primary Vendors: Toshiba, HP, Xerox, KIP, Riso, Formax Primary Solutions Offerings: PaperCut, DocuWare, ECI Software, Drivve, ReRite, Kofax Primary Leasing Partners: U.S. Bank, GreatAmerica, DLL Approximate Yearly Revenue: $10+ million Fastest-Growing Business Segments: Managed services (55%) Biggest Accomplishment of the Past Year: CPI Technologies has centered its recent efforts on providing clients and partners with a richer, more-diverse stable of products.

Why We Consider CPI Technologies Elite: • Vertical virtuosos. In the past year, CPI Technologies has been awarded a number of highly competitive bids by holding margins while still providing great value to the client.

• Industry accolades.

The company has been designated a Toshiba ProMasters dealer, offering the best in technical support for more than 10 straight years.

Its employees have traveled around the world on manufacturer incentive trips.

• Tee time. CPI Technologies is a The CopyPro leadership team (front row, from left): Anita Sutton, lead sponsor of the director of administration; DJ Fleming, director of IT; Debra PGA Web.com Tour Dennis, VP of support services; Jason Jones, COO. Back row: Bob Price Cutter Charity Pinner, branch sales manager; Richie Creech, director of service; Ron McClintock, director of aftermarket support Championship, the 76

A eW e ek In I M

www.enxmag.com | December 2019

CPI Technologies leadership, from left: Rob Kassing, VP of sales; Erik Crane, president and CEO (seated); Greg Gurke, VP of service

area’s premier summer sporting event. The dealer has been an active participant in the event for more than 25 years, and more than $17 million has been raised for local children’s charities.

• Employee versatility. Every CPI employee is cross-trained in multiple areas, which enables the dealer to maximize its team during busy periods.

That all-hands-on-deck mentality has fostered a cohesive, team-oriented environment.

EDGE Business Systems Roswell, GA www.edgeatl.com

Year Founded: 2012 President/Owner: Josh Salkin, Rick Duerr, Cha Holmes, Rich Simons Number of Employees: 45 Primary Vendors: Xerox, Toshiba, HP, Lexmark, KIP, FP Mailing, Cleartouch Primary Solutions Offerings: Kofax, PaperCut, Drivve, Lifesize Primary Leasing Partners: Wells Fargo, GreatAmerica, CIT, TIAA Bank

We Saw It In ENX Magazine

Quality

Consistent • Reliable • Guaranteed

Quality...

Premium Quality...

Fortunately, we’ve we’ve spent spent decades decades working working Fortunately, with our our factories factories making making sure we can with offer unheard unheard of of compatible compatible quality quality that’s offer comparable totoOEM OEM product.

Nectron comparable product.

Nectron has long sincesince established exactly where our has long established exactly where product is made and to and our product is made andour to unique our unique exacting specifications.

We pass and exacting specifications. We pass that quality thosesavings savingsalong along you, quality and those to to you, all all backed a 1 year1 guarantee.

Call backed withwith an ironclad year guarantee. us and learn why Nectron is the leading Try us and find out why Nectron is that provider of quality, inventory, andinventory, savings one bedrock provider of quality, that manythat resellers and wholesale and so savings so many resellers and distributors count on year wholesale distributors canafter relyyear. on year after year.

OEM quality - 1 year guarantee A huge inventory - ready to move today Volume pricing - for those large orders Custom branding - private label program Guaranteed same day shipping (With our late 6pm CST cutoff)

sales@nectron.com • 800-456-4678 725 Park Two Drive, Sugar Land, TX 77478

Elite Dealers $10 million to $20 million G

2019 I

N

Th

year for the Special Olympics, while an annual company golf tournament raises money for a local nonprofit.

Function4

Sugar Land, TX www.function-4.com

EDGE Business Systems ownership team (from left): Rick Duerr, Rich Simons, Josh Salkin and Cha Holmes

Approximate Yearly Revenue: $12.7 million Fastest-Growing Business Segments: Production color (300%), interactive display boards (200%), net-new A3 placements (30%), MPS/A4 (20%) Biggest Accomplishment of the Past Year: EDGE Business Systems relocated its headquarters to a new office that has double the square footage, including a technology showcase that’s 400% larger, with a focus on production, mailing and interactive displays.

Why We Consider EDGE Business Systems Elite: • Net-new opportunities. The addition of Cleartouch interactive displays has quickly grown to become a $1 millionplus complementary business for EDGE. A postage division was started in 2018, with the focus on the end-ofdocument lifecycle (mailing, shipping and tracking).

• Top takedown. The dealer secured its biggest deal with a popular Atlantabased food-service chain, a net-new win including more than $400,000 in Xerox, A3 and A4 gear, along with PaperCut. • Manufacturer accolades. In addition to being a three-time Xerox Document Technology Partner of the Year, EDGE has landed on the Inc. 5000 list of fastest-growing companies three consecutive years.

• Business philanthropy. Employees of EDGE helped paint a home as part of a Habitat for Humanity project. The dealer also volunteers its time each 78

•

Year Founded: 2014 President/Owner: Bill Patsouras, Paul Skinner, Bob Evans (partners) Number of Employees: 86 Primary Vendors: Konica Minolta, Sharp, HP, Kyocera Primary Solutions Offerings: M-Files, Kofax, PaperCut, ECI Software Primary Leasing Partners: DLL, GreatAmerica Approximate Yearly Revenue: $15$20 million Fastest-Growing Business Segments: Solutions (30%) Biggest Accomplishment of the Past Year: Function4 has made great strides in growing its IT business, particularly in Houston, which is its most-competitive market.

Why We Consider Function4 Elite: • Inbound success. Function4 has added heft to its marketing efforts by introducing inbound marketing strategies and software within the company.

A eW e ek In I M

G

ELITE DEALERS 2019

• Market penetration. It picked up several significant K-12 sales during 2019 in markets where the dealer did not have a presence.

• New solutions. Providing clients with options beyond the box has been a key initiative for Function4, which in recent years has added document management, network and device security, and cloud phone solutions.

In 2019, it added in-house helpdesk support for the new solutions.

• Core values. As a way of acknowledging employees who have embraced and personified the company’s core values, Function4 started a rewards program. The dealer believes its employees appreciate the passion and recognition of the trust its customers, team members, partners and community place in Function4.

Hendrix Business Systems Matthews, NC www.hendrixbusiness.com

Function4 team members (from left): Bob Evans, partner; Keith Watts, service manager, Beaumont; Ryan Skinner, general manager, Beaumont and Lake Charles; Sammy Tarrant, service manager, Paris; Brandon Deckert, director of administration; David Volberding, director of sales, Paris and Sherman; Bill Patsouras, partner; Brett Walters, director of application solutions; Roland Koennecke, service manager, Houston; Mike Holland, senior business analyst; Paul Skinner, partner

www.enxmag.com | December 2019

We Saw It In ENX Magazine

Elite Dealers $10 million to $20 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Year Founded: 1976 President/Owner: Roger C. Hendrix Number of Employees: 71 Primary Vendors: Xerox, Canon, HP, MBM Primary Solutions Offerings: Canon, Square 9, PaperCut, Therefore, PRISMA Solutions, EFI Primary Leasing Partners: Canon Financial Services, TIAA Bank, Wells Fargo Approximate Yearly Revenue: $15$20 million Fastest-Growing Business Segments: Production print, software, Canon/Xerox workgroup devices Biggest Accomplishment of the Past Year: Hendrix Business Systems completed its third acquisition of a local competitor that specializes in selling and servicing Xerox products. The move was made to strengthen its market presence in North and South Carolina.

Why We Consider Hendrix Business Systems Elite: • Marketing strategy. As software and technology growth has increased at a rate that exceeds the awareness of the average customer, Hendrix has placed more emphasis on the way it presents material to clients. The dealer has rewritten and created new collateral and website content, with in-house contributions based on realworld challenges encountered by its customer-facing teams.

• Major takedown. After five years of knocking on the door, Hendrix

captured the net-new business of a large manufacturer/retailer in the Charlotte, North Carolina, area.

The deal included high-speed production equipment for the client’s corporate reprographics department and workgroup devices to service the general user base. The dealer’s production team provided a custom solution that improves workflow efficiency and color output quality.

• SME support. The company’s newly christened Hendrix Production Team is comprised of individuals with decades of experience supporting production sales, servicing devices or working in print shops themselves. This is critical for anticipating pain points.

• Corporate caring. Hendrix donates its time and resources to a number of national and local charitable organizations, including the American Heart Association (and its Heart Ball), the Salvation Army of Charlotte (with its Magical Toy Drive), Habitat for Humanity and the Second Harvest Food Bank of Metrolina.

Image Systems & Business Solutions Elk Grove Village, IL www.isbscorp.com

Year Founded: 2005 President/Owner: David Boelter Number of Employees: 54 Primary Vendors: Ricoh, Brother, KIP, NetFortis Primary Solutions Offerings: Square 9, Datto, Avast Primary Leasing Partners: Wells Fargo, TIAA Bank, DLL Approximate Yearly Revenue: $10$15 million Fastest-Growing Business Segments: MNS/phones (50%), service and supply (35%), office supplies and furniture (100%) Biggest Accomplishment of the Past Year: Image Systems & Business Solutions completed the acquisition of

We Saw It In ENX Magazine

Image Systems & Business Solutions’ technology center showroom

McGrath Office Equipment, an 86-yearold firm. The addition is expected to provide a 30% increase in revenue.

Why We Consider Image Systems & Business Solutions Elite: • IT enhancement. Image Systems & Business Solutions has developed a strong IT sales and support division, bolstered by strategic partners to provide 24-hour, 365-day support for clients. In addition to dedicated salespeople, the dealer has engaged its equipment team with a generous compensation plan.

• Major takedown. The biggest sale of the year for Image Systems & Business Solutions was a large health care provider, which entailed Ricoh hardware and an MPS program for its existing HP fleet.

• Dialing profits. Image Systems & Business Solutions expanded its solutions offerings with NetFortis VoIP systems and unified communications.

Also, the addition of Brother Business Solutions to its MPS offerings has rejuvenated its sales team and provided customers with reliable, low-cost alternatives.

• Employee perks. Keeping employees engaged on a personal level has paid dividends for Image Systems & Business Solutions. It entertains events ranging from Friday summer barbecues to an annual company picnic hosted by the owner and a holiday party. An annual president’s trip for employees and their spouses is open to qualifying salespeople, and employees from all departments are included on a rotating annual basis.

December 2019 | www.enxmag.com

•

79

Elite Dealers $10 million to $20 million G

2019 I

N

Easy. Efficient. Reliable.

imageOne

Oak Park, MI www.imageoneway.com Year Founded: 1991 President/Owner: Rob Dube (president), Joel Pearlman (CEO) Number of Employees: 70 Primary Vendors: HP, Xerox, Lexmark, Konica Minolta Primary Solutions Offerings: PaperCut, Laserfiche Primary Leasing Partners: U.S. Bank, HP Financial Approximate Yearly Revenue: $17 million Fastest-Growing Business Segments: CPP contract revenue Biggest Accomplishment of the Past Year: The company was recognized as No. 1 on the Detroit Free Press Top Workplaces in Michigan. The recognition is based solely on surveys completed by the employees pertaining to the workplace, and reinforces its purpose to “Deliver the X to everyone, every day, every time.”

Why We Consider imageOne Elite: • Marketing boost. Backed by an inbound marketing strategy that includes a new website, blog and videos, imageOne has grown its website traffic and inbound leads over the past year.

• Double duty. The dealer added a twist to one of its favorite marketing campaigns, encouraging prospects to meet with them by offering the

ImageOne co-founders Rob Dube (left), president, and Joel Pearlman, CEO 80

•

option of donating $50 to a charity they specify from a rotating list of organizations. Following the meeting, the donation is made by imageOne in the prospect’s name and they are sent a thank-you card from the organization that was gifted. The campaign is marketed via email, social media, direct mail and landing pages.

• Survey says. imageOne surveys all of its customers about why they like doing business with them, and 99% said they would recommend imageOne to a business colleague. Reasons cited include “easy to work with,” “saves the clients time and money,” “is responsive” and “is a best-in-class MPS provider.”

• X factor. As cited earlier, the dealer’s quest to deliver an extraordinary customer experience is the driving force behind its “Deliver the X” model. The X is defined as genuine care that consistently produces extraordinary energy, actions and experiences. imageOne also uses the model in its hiring and training efforts with employees.

Imagine Technology Group (ITG) Chandler, AZ www.itgarizona.com

Year Founded: 2011 President/Owner: Mary Ellen Franz, Chad Schwartz, Rudy Parga (managing partners) Number of Employees: 52 Primary Vendors: Sharp, Toshiba, Lexmark, HP, FP Mailing Primary Solutions Offerings: Laserfiche, DocuWare, Microsoft, PrinterLogic, Kofax Primary Leasing Partners: Wells Fargo, TIAA Bank, in-house Approximate Yearly Revenue: $10$15 million Fastest-Growing Business Segments: Mailing solutions (50%), MPS (30%), hardware (25%), software (15%)

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Imagine Technology Group leadership Chad Schwartz (left) and Rudy Parga

Biggest Accomplishment of the Past Year: ITG not only garnered a 30% increase in revenue, it implemented an employee recognition program, met its internal KPIs and underscored its commitment to giving back to the community.

Why We Consider Imagine Technology Group (ITG) Elite: • Improved marketing. The dealer partnered with an outside marketing company to enhance its website and expand upon its social media presence.

Working in tandem with ITG’s sales team, the marketing company developed a program that reflects ITG’s current product offerings while incorporating business development ideas.

• High score. ITG procured a print management and hardware contract for the state’s largest utility company.

• Employee autonomy. When it comes to customer satisfaction, ITG empowers its employees to “do first, ask later.”

The dealer will never second-guess an employee who acts in the interest of satisfying a customer.

• Destination company. ITG partnered with an outside HR firm to develop job descriptions and training plans for employees to maximize their career experience and set the stage for individual growth.

We Saw It In ENX Magazine

Elite Dealers $10 million to $20 million G

2019 I

N

• In-house marketing. The dealer has a dedicated phone bank of employees who make in excess of 400 calls per day to set appointments for its sales staff. IOTEC also leverages hosted technology events for current customers and prospects, providing an overview of the technologies in its tool belt. The events are held in a fun environment to aid engagement.

• Superior service. IOTEC is one of only two dealers in its market to receive the Toshiba ProMasters Service Elite Award. The firm has also been recognized by Konica Minolta with the Pro-Tech Service Award.

Integrated Office Technology (IOTEC) Santa Fe Springs, CA www.iotecdigital.com

Year Founded: 2001 President/Owner: Bob Zieman, Doug Lu, Dana Ruf Number of Employees: 72 Primary Vendors: Toshiba, Konica Minolta, HP, Brother, Panasonic Primary Solutions Offerings: M-Files, Prism, DocuWare Primary Leasing Partners: Wells Fargo, U.S. Bank, DLL Approximate Yearly Revenue: $10 million Fastest-Growing Business Segments: Hardware (10%) Biggest Accomplishment of the Past Year: IOTEC continued to make strides in establishing a dedicated IT services division, establishing an infrastructure and identifying a partner.

Why We Consider IOTEC Elite: • Lead generation. IOTEC partnered with a lead-generation company that has provided quality prospects, particularly from businesses that have a high interest in leasing and purchasing equipment.

• Trade success. The biggest takedown for IOTEC in 2019 was a trade-show client that entailed more than 30 machines, along with digital signage, across the country.

82

•

KOMAX Business Systems South Charleston, WV www.komaxwv.com

Year Founded: 1999 President/Owner: Bob Maxwell Number of Employees: 46 Primary Vendors: Konica Minolta, KIP, FP Mailing, Canon Primary Solutions Offerings: All Covered, Adamero, Konica Minolta, PaperCut Primary Leasing Partners: DLL, U.S. Bank Approximate Yearly Revenue: $13.5 million Fastest-Growing Business Segments: Managed IT (30%), managed voice

Th

G

ELITE DEALERS 2019

(40%), production print (20%) Biggest Accomplishment of the Past Year: The company celebrated its 20th year in business by receiving the Konica Minolta Pro-Tech Service Award for the fourth straight year. The award is a positive reflection of KOMAX’s entire organization, covering elements ranging from service-management skills and inventory control of parts to dispatch system efficiency and service-call response.

Why We Consider KOMAX Business Systems Elite: • Innovative ideas. KOMAX ushered in a new marketing campaign by introducing a video that details the company’s commitment to customerservice excellence.

• Legal ease. The dealer enjoyed its biggest win of 2019 courtesy of a legal client. KOMAX secured the bid in a competitive process, with its service response time tipping the scales in its favor, and provided 300 color systems.

• Ideal host. The company hosted an educational market seminar that examined the products and services tailored toward the vertical. More than 50 schools learned information regarding managed voice, managed IT, school security and mailing systems.

The dealer also held a series of lunchand-learn workshops on managed IT and managed voice.

The KOMAX Business Systems team celebrates more than 20 years in business

www.enxmag.com | December 2019

A eW e ek In I M

We Saw It In ENX Magazine

Rhinelander

Chambersburg

ONE DAY TWO DAYS COMING SOON

Elite Dealers $10 million to $20 million G

2019 I

N

• Realizing dreams. KOMAX hosted its 15th annual charity golf tournament in support of the Make-A-Wish Foundation. The event has realized $170,000 to help fund the wish requests of children facing lifethreatening illnesses. The dealer also works with its local YWCA to promote programs that provide assistance to battered women, displaced families and efforts to combat racism.

Jeffrey Cousins

Kraft Business Systems Grand Rapids, MI www.kraftbusiness.com

Year Founded: 1995 President/Owner: Jeffrey Cousins Number of Employees: 46 Primary Vendors: Konica Minolta, Xerox, Lexmark Primary Solutions Offerings: docMgt, FileBound, PSIGEN, PaperCut Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $10$15 million

84

•

Fastest-Growing Business Segments: Managed IT (36%) Biggest Accomplishment of the Past Year: In an effort to increase its focus and drive for goals, Kraft Business Systems implemented a system of accountability. The effort began at the leadership level and has proliferated throughout all departments within the organization.

Why We Consider Kraft Business Systems Elite: • Focus shift. Kraft Business Systems has dedicated most of its marketing and prospecting efforts toward specific vertical markets, with a concentration on the types of clients for which it can provide the most value. Its content, approach and messaging are specific to the prospects.

• Leveraging expertise. One of the biggest wins in 2019 saw the company secure a deal with a 10-location orthopedic group. The client was drawn to Kraft’s print offering, but ultimately selected the dealer for its health care expertise and ability to enhance workflow efficiency and compliance within the solutions.

• Personal success. The dealer endeavors to foster an environment that is challenging and competitive, yet fun. For every department, Kraft Business Systems has outlined a path for advancement and the ingredients required to climb the ladder.

• Helping hands. The organizations supported by Kraft Business Systems include the Boys & Girls Clubs and Mel Trotter Ministries, both of which receive money and in-kind donations.

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Marimon – A Flex Technology Group Company Houston, TX www.marimoninc.com www.flextg.com

Year Founded: 1978 President/Owner: Anthony Marimon (president) Number of Employees: 80 Primary Vendors: Canon, HP, Lexmark, Mitel, NewLine Primary Solutions Offerings: PSIGEN, Canon, PrinterLogic, HP, XMedius, PaperCut, DocuWare, Square 9 Primary Leasing Partners: GreatAmerica, Citi, Wells Fargo, U.S. Bank, TIAA Bank, DLL, Canon Financial Services, LEAF Approximate Yearly Revenue: $10$15 million Fastest-Growing Business Segments: MPS, professional services, production printing Biggest Accomplishment of the Past Year: Marimon enhanced its presence in Dallas by moving to a larger facility at the epicenter of the Dallas-Fort Worth Metroplex. The space includes a 125-person conference room and a demo room for larger equipment.

Why We Consider Marimon Elite: • Growth evolution. The dealer has evolved alongside its customer base. It focuses on anticipating and addressing a client’s specific needs and delivering solutions that speak to them.

• Top deals. Marimon scored a significant deal with a logistics specialist and reaped major wins in the hospitality, non-profit and education sectors.

• Customer experience. As a point of differentiation, the dealer’s average Net Promoter Score of 78 goes a long way in client referrals from satisfied customers.

• Growing pains. The new Dallas facility was aimed at satisfying the rapid growth the dealer has experienced,

We Saw It In ENX Magazine

Elite Dealers $10 million to $20 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

and Marimon is looking to fortify its sales force in the Dallas and Houston markets. An expansion of parent company Flex Technology Group’s recruiting team is poised to address Marimon’s needs.

Millennium Business Systems leadership team (from left): David Varney, director of service; Venetta Diesel-Varney, VP of sales and marketing; Carolyn Ball, controller; David Bartlow, president (not pictured, Rober Bruns, director of strategic sales)

Millennium Business Systems – A Flex Technology Group Company Cincinnati, OH www.GetMillennium.com www.flextg.com

Year Founded: 2000 President/Owner: David Bartlow (president) Number of Employees: 50+ Primary Vendors: Sharp, Lexmark, Dahle Primary Solutions Offerings: PaperCut, Square 9, INFODYNAMICS, ScanShare, Drivve, GoldFax, Search Express, Lexmark Primary Leasing Partners: Wells Fargo, GreatAmerica, Fifth Third Bank, U.S. Bank Approximate Yearly Revenue: $15 million Fastest-Growing Business Segments: MFPs, MPS Biggest Accomplishment of the Past Year: Millennium Business Systems’ managed print services division has shown significant growth year-over-year.

Why We Consider Millennium Business Systems Elite: • Word of mouth. One of the driving forces that has enabled Millennium Business Systems to flourish with more than 10,000 clients is customer referrals.

• Marketing proclivities. The dealer uses quarterly promotions and bundled lease agreements (including service and supplies) to entice clients. The touch points

all include the company’s standard mission statement to provide customers with fair and competitive pricing, leading-edge technology and excellence in aftermarket service and support.

• Demonstrating value. Millennium Business Systems takes a consultative approach with its customers throughout the sales cycle. Its wellrounded sales approach includes ROI analysis, deployment recommendations and a detailed assessment of clients’ existing equipment, as well as internal and document production costs.

• Come together. In late September, the company announced that it joined the Flex Technology Group of companies.

The deal enables Millennium Business Systems to expand its reach while adding value and solutions offerings to customers.

NATIONAL Business Technologies Albany, NY www.national1927.com

Year Founded: 1927 President/Owner: Scott Mueller

We Saw It In ENX Magazine

Number of Employees: 70 Primary Vendors: Kyocera, Konica Minolta, Sharp, Avaya, FP Mailing, Dell, Xerox Primary Solutions Offerings: Microsoft, DocuWare, PaperCut, Datto Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica Approximate Yearly Revenue: $12$15 million Fastest-Growing Business Segments: MPS contracts, mailing machines, phone systems, Kyocera apps, IT services Biggest Accomplishment of the Past Year: NATIONAL Business Technologies opened a sixth technology center, located in Malta, New York. It also purchased a new 40,000-square-foot corporate headquarters in Albany.

Why We Consider NATIONAL Business Technologies Elite: • Good neighbors. All of NATIONAL’s employees live in the areas where they work. Because management teams are local, decisions can be made quickly with a problem-resolution process that is free of red tape.

• Vertical growth. The dealer continues to build on its strength in the county government and educational markets, adding five municipalities and six school districts to its client roster. The automotive space has proven fruitful as well; NATIONAL counts all of the largest car dealerships in the Capital District as clients.

• Employee perks. The hard work and dedication put forth by employees is not lost on NATIONAL. The dealer provides employees with incentives and awards for service, performance and going above and beyond the call of duty.

• Corporate caring. In addition to making donations that benefit youth and collegiate athletic programs, NATIONAL makes donations to local charities and non-profit organizations.

The dealer also has a strong presence in community events.

December 2019 | www.enxmag.com

•

85

Elite Dealers $10 million to $20 million G

2019 I

N

Offix LC

Gainesville, VA www.offix.com Year Founded: 1999 President/Owner: Stephen Valenta Number of Employees: 50+ Primary Vendors: Canon, Sharp, Samsung, Océ, KIP, HP, FP Mailing, Formax, Duplo Primary Solutions Offerings: Canon, PaperCut, ECI Software Primary Leasing Partners: Canon Financial Services, Wells Fargo, TIAA Bank, GreatAmerica Approximate Yearly Revenue: $10$15 million Fastest-Growing Business Segments: Wide-format printers (50%), production print (30%), mailing equipment (50%) Biggest Accomplishment of the Past Year: Offix has witnessed a shift in its company culture, fueled by an ongoing program aimed at attracting and retaining world-class talent through continuous

improvements in benefits and work environment.

Why We Consider Offix Elite: • Inbound initiative. Offix embarked on a fully-integrated marketing campaign that consists of training events, webinars, direct mail, digital marketing and demos—all aimed at reducing commercial messages that customers don’t want to hear—while providing education and support as a key element of its marketing efforts.

• Contract success. The dealer’s biggest wins were attained through a newly forged relationship with a mortgage company and a series of large government contracts obtained through its GSA small-business status.

• Timely response. In line with its “do right by the customer” philosophy, Offix boasts a 2.5-hour average response time. As the only Canon ATSP-certified business in the southeast region, the dealer is able to offer technical assistance and customer service that surpasses expectations.

Offix also has a 94.5% customer retention rate.

• Giving back. Offix provides support to families during Thanksgiving and Christmas. The company sponsors several local and national non-profit organizations, and also offers student scholarships.

Offix team members at the company’s Gainesville, VA, facility 86

•

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Ohio Business Machines, LLC (OBM) Cleveland, OH www.ohiobusinessmachines.com

Year Founded: 2002 President/Owner: Salvatore J. Spagnola Number of Employees: 105 Primary Vendors: Sharp, Canon, Kyocera, FP Mailing, Star2Star, Formax, Sophos, Synology, Dell Primary Solutions Offerings: INFODYNAMICS, Drivve, PaperCut Primary Leasing Partners: LEAF, Wells Fargo, DLL, PNC Equipment Finance Approximate Yearly Revenue: $10$20 million Fastest-Growing Business Segments: MPS (100%), MNS (150%) Biggest Accomplishment of the Past Year: OBM hosted a technology showcase at FirstEnergy Stadium, home of the Cleveland Browns’ NFL franchise.

Why We Consider Ohio Business Machines (OBM) Elite: • Tech talk. OBM’s technology showcase brought together all of the dealer’s tech partners (including Sharp, Canon, Sophos, Star2Star) to discuss the latest trends and exhibit their wares. In addition to the educational opportunity, the more than 300 customers and prospects in attendance were treated to food, drinks, stadium tours and games, with prizes ranging from iPads and TVs to Browns tickets.

• Building blocks. The dealer upgraded its partnership with the Browns, and procured a pair of deals with large insurance providers.

• Marketing success. OBM integrates its hardware with other media, including iPads, display boards and the Sharp

We Saw It In ENX Magazine

Congratulations to ENX’s Elite Dealers for 2019 from Mike Dudek, Esq., CPA - Zygoquest Group “seeking to unite”

About Zygoquest Group and Mike Dudek  Mike Dudek, an attorney and CPA, owns Zygoquest Group “seeking to unite” which provides customized merger & acquisition services (M&A) to buyers & sellers. Call or email Mike at (610) 585-1330 mdudek@zygoquest.com.  Dudek, Zygoquest is the #1 M&A authority in the office products industry.  Mike Dudek & Rich Wisniewski are authors of over 500 consummated M&A transactions including many technology services acquisitions.  Dudek has represented businesses sold to the largest industry players, including Xerox, Global-Imaging, Canon, Konica-Minolta, Sharp, Kyocera, Marco, DEX, FlexPrint, ImageNet Consulting, Visual Edge Technology, RJ Young, Ray Morgan, Applied Imaging Systems, ACP (All Copy Products), Kelley Imaging Systems, Fraser Advanced Information Systems, Centric Business Systems, Doing Better Business, and countless others.  Prior to founding Zygoquest, Mike Dudek was Vice-President of Acquisitions for IKON Office Solutions, a $5.5 billion NYSE company acquired by Ricoh Corporation.  Mike Dudek has evaluated transactions ranging from the smallest transactions to the largest deals in the office products industry – from million-dollar deals to billion-dollar deals.  See Zygoquest’s website www.zygoquest.com for deals you will recognize.  Dudek also owns the Law Office of Mike Dudek which provides owners customized and affordable legal services on mergers and acquisitions and other complex business transactions. See www.mikedudeklaw.com.

Elite Dealers $10 million to $20 million G

2019 I

N

AQUOS BOARD. The dealer also produces relevant radio advertisements to snare the attention of its target demographics.

• Employee enticements. The dealer encourages its workforce to have a voice and input into procedures and best practices. OBM invites employees from all departments on sales incentive trips to exotic locations. Non-sales employees are recognized for their work with the employee of the quarter award and employee of the year.

They’re also eligible to earn bonuses for generating sales leads.

Onnyx – A Flex Technology Group Company Sandusky, OH www.onnyx.com www.flextg.com

Year Founded: 1976 President/Owner: Steve Tamburrino (vice president) Number of Employees: 80 Primary Vendors: HP, Canon, Konica Minolta, Lexmark, Zebra Primary Solutions Offerings: DocuWare, PSIGEN, Square 9, Canon, HP, XMedius, PaperCut, Printer Logic Primary Leasing Partners: Citi, GreatAmerica, Wells Fargo, U.S. Bank, TIAA Bank, DLL, Canon Financial Services, LEAF Approximate Yearly Revenue: $10$15 million Fastest-Growing Business Segments: MPS, professional services, production printing Biggest Accomplishment of the Past Year: In addition to the corporate rebrand, Onnyx renamed its website and added enhancements.

Why We Consider Onnyx Elite: • Mission statement. The dealer provides solutions to help clients enjoy predictable budgeting, moreefficient workflows, enhanced security protection and sustainable print management strategies that save time and money, while being environmentally conscious.

88

•

• Top takedowns. Onnyx enjoyed some significant wins in a number of vertical markets during 2019, including municipalities and state government, banking and finance.

• Award winners. Onnyx hauled in a number of recognitions, including GreatAmerica’s Dealer of Distinction Award, the Addy Award for Best Dealer—Direct Mail, the HP Bestin-Class Award and Managed Print Advanced Specialist, as well as the Business of the Year by the Erie County Chamber of Commerce.

• Corporate generosity. Each year, the company holds a food drive to benefit the Erie County Care and Share Food Pantry Fall Food Drive. Last year, it collected more than 7,000 items. The dealer also participates in Bowl 4 Kids, hosted for Big Brothers and Big Sisters. In addition, each summer the dealer holds a school-supplies drive for the city’s schools of Alliance and Port Clinton. The goal is to fill 100 backpacks each for two schools.

Repeat Business Systems, Inc. Albany, NY www.RBSalbany.com

Year Founded: 1987 President/Owner: Dawn Abbuhl Number of Employees: 58 Primary Vendors: Ricoh Primary Solutions Offerings: DocuWare, RightFax Primary Leasing Partners: Wells Fargo, DLL, Marlin, LEAF, U.S. Bank Approximate Yearly Revenue: $10$15 million Fastest-Growing Business Segments: MFPs (10%), solutions software (15%), production printing (300%) Biggest Accomplishment of the Past Year: Repeat Business Systems grew over 15% organically and developed software to manage and right-size

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

each territory for better coverage and customer support.

Why We Consider Repeat Business Systems Elite: • Client approach. Repeat Business Systems has incorporated security assessments and protocols to ensure its copiers have the utmost in security standards. The dealer leads more with workflow applications and Ricoh’s latest technology that allows remote service and downloads with new features.

• Added security. The biggest win for Repeat Business Systems in 2019 came in the form of a large credit union. The dealer updated more than 40 machines after identifying security vulnerabilities in their incumbent brand’s machines. The deal included workflow and fleet management solutions.

• Healthy living. In a nod to workplace health, Repeat Business Systems gave all of its employees FitBit wearable technology. The company also furnishes in-house massages several times a year, in addition to monthly team-building activities.

• Good citizen. Each year for the past five years, Repeat Business Systems has donated to more than 100 local organizations. The company provides PTO for employees to donate toward a charity of their choice. The dealer also donated computers to an organization that teaches disadvantaged children how to code.

Repeat Business Systems team members gather in September for a company-wide meeting in their brand-new training room

We Saw It In ENX Magazine

Elite Dealers $10 million to $20 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Shamrock Office Solutions–A Flex Technology Group Company Dublin, CA www.shamrockoffice.com www.flextg.com

Year Founded: 2007 President/Owner: Brian Driscoll (president) Number of Employees: 50 Primary Vendors: HP, Ricoh (Savin, Lanier, Gestetner), Lexmark Primary Solutions Offerings: PSIGEN, Canon, PrinterLogic, HP, XMedius, PaperCut, DocuWare, Square 9 Primary Leasing Partners: Citi, GreatAmerica, Wells Fargo, U.S. Bank, TIAA Bank, DLL, Canon Financial Services, LEAF Approximate Yearly Revenue: $15$20 million Fastest-Growing Business Segments: MPS, professional services, production printing Biggest Accomplishment of the Past Year: Shamrock was presented with the Ricoh Circle of Excellence Award.

Why We Consider Shamrock Office Solutions Elite: • Diverse products. Shamrock’s wide product range includes a full line of copiers, fax machines, printers and scanners, all backed by a highquality, reliable service department. Its client base is also diverse, from sole proprietors to Fortune 500 companies, colleges, universities and school districts.

• Increased growth. The dealer enjoyed infrastructure investments from parent company Flex Technology Group that helped spur organic growth. One of its biggest wins during the year came from an education market client.

• Employee advantages. In addition to competitive wage and benefits

packages, the dealer offers in-house training and education programs designed to grow employee skills while providing opportunities for advancement.

• Nonprofit support. Shamrock provides monetary and service donations to various organizations, including the Marine Corps Scholarship Foundation and Special Olympics Northern California and Nevada. The dealer also sponsors East Bay youth sports programs and Saint Mary’s College athletics.

Sims Business Systems, Inc. Tempe, AZ www.getsims.com

Year Founded: 1978 President/Owner: Connie Sims (owner), Mark Sims (CEO), Justin Sims (vice president) Number of Employees: 40 Primary Vendors: Ricoh/Lanier, HP, Brother, Dell Primary Solutions Offerings: Ricoh/ Lanier, HP, Square 9, VoIP Primary Leasing Partners: U.S. Bank, TIAA Bank, GreatAmerica Approximate Yearly Revenue: $8$12 million Fastest-Growing Business Segments: MPS, managed IT (15%)

Biggest Accomplishment of the Past Year: Sims Business Systems underwent a renovation of its corporate office, installing low-energy lighting and watersaving devices, incorporating recycling programs and other green initiatives.

Why We Consider Sims Business Systems Elite: • Reconciling growth. The 2019 campaign saw Sims wrap up some of the largest sales in its history.

To support the growth, the dealer hired new technicians for its service department, as well as warehouse staff.

• Driving profits. Sims boasts a majority of Arizona’s major automotive dealerships as clients. The company also made great headway with several major medical accounts and recently partnered with Special Olympics of Arizona.

• Marketing excellence. The dealer expanded its social media presence through increased activity on Instagram, Facebook, LinkedIn and YouTube. A new podcast, “Exposing Entrepreneurs’ Secrets,” was launched and can be found on most major platforms, including iTunes and Spotify. The podcast features interviews with leading Arizona entrepreneurs.

• Helping hands. Sims works with local schools, government offices and nonprofits to provide business process optimization and technology that allow them to run more efficiently and save on their monthly costs. The company runs fundraising campaigns for local organizations several times a year and matches up to 25 percent of raised funds.

Sims Business Systems team members We Saw It In ENX Magazine

December 2019 | www.enxmag.com

•

89

Elite Dealers $10 million to $20 million G

2019 I

N

nies in Oregon to Work For” list by Oregon Business for six consecutive years. In addition to being a Kyocera Premier Dealer Award winner, Solutions YES has attained Platinum Dealer status from DocuWare.

• Think local. As a growing company, Solutions YES is constantly creating new jobs. The dealer buys locally when possible, and its Solutions YES Community Solutions program entails a quarterly project that benefits the communities it serves.

Solutions YES

Portland, OR www.solutionsyes.com Year Founded: 2011 President/Owner: Sean Bell Number of Employees: 50 Primary Vendors: Kyocera, Xerox, HP Primary Solutions Offerings: DocuWare, Kofax, Biscom, MyQ, PaperCut Primary Leasing Partners: TIAA Bank, U.S. Bank, CIT Approximate Yearly Revenue: $12 million Fastest-Growing Business Segments: Document management (500%), print (111%) Biggest Accomplishment of the Past Year: Solutions YES enjoyed another solid year of revenue growth, which approached 115%.

Why We Consider Solutions YES Elite: • Quick dealings. By using Kyocera Fleet Services, Solutions YES can offer faster service call resolution and provide more proactive customer service.

• Armed and ready. With each of its company service vans stocked with more than $5,000 worth of parts, Solutions YES is able to provide equipment repair on the first visit. As a result, its customer retention rate hovers around 99%.

• Industry recognition. The dealer has been named to the “100 Best Compa90

•

Your Texas-Class Document Technology Company

Southwest Office Systems, Inc. Fort Worth, TX www.sostexas.com

Th

G

ELITE DEALERS 2019

Why We Consider Southwest Office Systems Elite: • Cutting edge. With the help of its TAG (technical advisory group), Southwest Office Systems explores new technologies to improve the efficiency of its technical team. The dealer also has a Sharp-certified factory trainer on staff for certification training.

• Educated wins. Southwest Office Systems procured a pair of new customers during 2019, both large charter-school systems across the state of Texas.

• Rewarding environment. The awards program at Southwest Office Systems includes Million Dollar Month—all employees receive a cash bonus when the dealer eclipses seven-digit sales in a month. Another monthly promotion, the Shout Out program, lets team members recognize one another for outstanding support. An annual Team Member Awards Banquet salutes employees, and its SOS Bucks rewards program gives them the chance to shop for items including logo wear, bags, bears, coolers and mugs.

• Generous spirit. Executive and team members partner with Mission Arlington each year at Thanksgiving and Christmas to provide food and gifts, including back-to-school supplies, to families in need.

Employees are active in community organizations such as veterans and retirement communities.

Year Founded: 1964 President/Owner: Vince E. Puente Sr. (president, sales and marketing, coowner) and Buddy Puente (president, finance and operations, co-owner) Number of Employees: 51 Primary Vendors: Sharp, Kyocera, Epson Primary Solutions Offerings: PaperCut, GoldFax, INFODYNAMICS Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica Approximate Yearly Revenue: $15$20 million Fastest-Growing Business Segments: Wideformat devices Biggest Accomplishment of the Past Year: The company performed a major renovation of its 39,000-squarefoot office space, including its state-of-the-art SOS executives Vince Puente (left) and Buddy Puente showroom.

www.enxmag.com | December 2019

A eW e ek In I M

We Saw It In ENX Magazine

C O N G R AT U L AT I O N S TO A L L T H E E N X E L I T E D E A L E R S IN THIS ISSUE AND A SPECIAL THANKS TO THOSE WHO SELECTED GOLD LINE AS THEIR SUPPLIES PARTNER IN 2019.

S E E W H AT T H E S E 2 0 1 9 E L I T E D E A L E R S A R E S AY I N G A B O U T G O L D L I N E

VISIT: CPD.LDPRODUCTS.COM/TESTIMONIALS

Book a demo: cpd.ldproducts.com/demo Email us: cpd@ldproducts.com Call us: (866) 780-9385

Elite Dealers $10 million to $20 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

TTSG

Hanover Park, IL www.ttsg.com Year Founded: 2010 President/Owner: Tim Ward Number of Employees: 45 Primary Vendors: Kyocera, HP, Zebra Primary Solutions Offerings: DocuWare, PaperCut, TopAccess, eBridge, PinPoint Scan, DM Connect, CentraQ Primary Leasing Partners: DLL, Wells Fargo Approximate Yearly Revenue: $10$15 million Fastest-Growing Business Segments: Solutions Biggest Accomplishment of the Past Year: During 2019, TTSG moved into a new state-of-the-art facility that was designed to provide its customers with better service, and its employees with an upgraded work environment.

Why We Consider TTSG Elite: • Improved accommodations. The aforementioned move to a new facility in Hanover Park, Illinois, has paved the way for enhanced employee engagement and the ability to bolster service to its customer base. The new space also fosters improved inter-office communications.

• Big takedown. During 2019, TTSG netted a contract with a college prep school valued at $1.2 million.

• Lights, camera, action. In an effort to give job applicants better insight into a potential employer, TTSG developed employee spotlight videos to aid in attracting top talent. These videos have proven more effective than mundane job listings by showcasing the dealer’s culture and employee work experiences.

• Helping hands. The many organizations supported by TTSG include Northern Illinois Food Bank, Volunteers of America (Operation Backpack), Ray Graham Association, 92

•

Lavelle Law Charities Food Drive, Woodfield Area Children’s Organization and Feed My Starving Children.

WiZiX Technology Group Roseville, CA www.wizixtech.com

Why We Consider WiZiX Technology Group Elite: • School’s in session. The company’s new sales-training program, WiZiX University, is a multi-year master sales certification program conducted online, guiding a rep throughout his/ her entire career with the dealership. It culminates in a certification equivalent to a masters in sales and marketing.

Reps and managers are expected to invest 15-20 minutes of training at the beginning of each day.

• Top takedowns. WiZiX has enjoyed several takedowns in the education space with both Ricoh and Toshiba product. One school district pulled down well over $1 million in sales revenue for the company.

• New kids. Despite celebrating just its second full year in business, WiZiX was awarded the Toshiba Pro-Master Service certification, making it the only northern California dealer to earn the distinction. WiZiX also qualified for the Ricoh dealer trip to Morocco.

• Ante up. The dealer is an annual major sponsor for the “All in for Arden Arcade Celebrity Poker Tournament,” which rakes in more than $100,000 each year to benefit Rotary and local children’s charities. WiZiX also sponsors and supports local golf tournaments throughout central and northern California.

Year Founded: 2017 President/Owner: Gary Johnson Number of Employees: 56 Primary Vendors: Ricoh, Toshiba, Kyocera Copystar, Brother, KIP Primary Solutions Offerings: DocuWare, PaperCut Primary Leasing Partners: TIAA Bank, U.S. Bank, Wells Fargo Approximate Yearly Revenue: $10$15 million Fastest-Growing Business Segments: MFP, service/supplies (30%) Biggest Accomplishment of the Past Year: With two acquisitions in the past year (and four in a 12-month span), WiZiX continues to expand at an aggressive clip. The company moved into a new headquarters and impleShown from left are WiZiX Technology Group executives Gary mented its WiZiX Univer- Johnson, president; Jill Jurevich, CFO; Eric McIntosh, VP of sales north sity Training Program.

www.enxmag.com | December 2019

We Saw It In ENX Magazine

4 The Office, Pittston, PA A-COPI, Augusta, ME AIS, North Las Vegas, NV Allen Business Machines, Fort Wayne, IN ACT Group, Cromwell, CT Advance Business Systems, Cockeysville, MD Advanced Business Equipment, Asheville, NC Advanced Business Solutions, St. Augustine, FL Advanced Imaging Solutions, Minnetonka, MN Advanced Office, Irvine, CA Allied Business Solutions, Boise, ID Alpha Laser & Imaging, Evansville, IN Altek Business Systems, Telford, PA Applied Imaging, Grand Rapids, MI Atlantic, Tomorrow’s Office, New York City, NY Automated Business Solutions, Warwick, RI BASE Technologies, Bethel, CT Bay Copy, Rockland, MA Benchmark Business Solutions, Lubbock, TX Blue Technologies, Cleveland, OH Braden Business Systems, Indianapolis, IN Caltronics, Sacramento, CA Cannon IV, Indianapolis, IN CBE Office Solutions, Irvine, CA Centric Business Systems, Owings Mills, MD Centriworks/Thermocopy, Knoxville, TN Choice Office Equipment and Supplies, Willowbrook, IL Coordinated Business Systems, Burnsville, MN Copier Fax Business Technologies, Buffalo, NY Copiers Northwest, Seattle, WA Copiers Plus, Fayetteville, NC CopyLady, Fort Myers, FL CopyPro, Greenville, NC Corporate Business Systems, Madison, WI CPI Technologies, Springfield, MO Datamax, Little Rock, AR Definitive Technology Solutions, Bloomington, MN Docugraphics, Charleston, SC Doing Better Business, Hagerstown, MD

Donnellon McCarthy Enterprises, Cincinnati, OH Eakes Office Solutions, Grand Island, NE EDGE Business Systems, Roswell, GA Edwards Business Systems/Virginia Business Systems, Wyomissing, PA Electronic Office Systems, Fairfield, NJ EO Johnson Business Technologies, Wausau, WI Fisher’s Technology, Boise, ID FlexPrint, Mesa, AZ Flo-Tech, New Haven, CT Fraser Advanced Information Systems, West Reading, PA Function4, Sugar Land, Texas GoodSuite, Woodland Hills, CA Gordon Flesch, Dublin, OH Hendrix Business Systems, Matthews, NC Image 2000, Valencia, CA Image Matters, Knoxville, TN Image Source, San Bernardino, CA Image Systems & Business Solutions, Elk Grove Village, IL Image Systems for Business, Somerset, NJ Imagine Technology Group, Chandler, AZ Impact Networking, Lake Forest, IL Integrated Office Technology, Santa Fe Springs, CA James Imaging Systems, Brookfield, WI KDI Office Technologies, Media, PA Kelley Imaging Systems, Kent, WA KOMAX Business Systems, South Charleston, WV Kraft Business Systems, Kentwood, MI Laser Options, Tempe, AZ LDI Color ToolBox, Jericho, NY Les Olson Company, Salt Lake City, UT Marco, St. Cloud, MN Martin Group, Lake Geneva, WI Meritech, Cleveland, OH Mid Ohio Strategic Technologies, Worthington, OH Millennium Business Systems, Cincinnati, OH Millennium Business Systems, Livonia, MI Modern Office Methods, Cincinnati, OH Nauticon Office Solutions, Gaithersburg, MD

Novatech, Memphis, TN Offix LC, Gainesville, VA Ohio Business Machines (OBM), Cleveland, OH On Demand, Houston, TX OneDOC Managed Print Services, Oklahoma City, OK Pearson-Kelly Technology, Springfield, MO PERRY proTECH, Lima, OH Premier Business Products, Troy, MI Premium Digital Office Solutions, Parsippany, NJ ProCopy Office Solutions, Tempe, AZ Prosource, Cincinnati, OH Pulse Technology, Elk Grove Village, IL Repeat Business Systems, Albany, NY Rhyme, Portage, WI RJ Young, Nashville, TN Shamrock Office Solutions, Dublin, CA Sims Business Systems, Tempe, AZ Smile Business Products, Sacramento, CA Solutions YES, Portland, OR Southwest Office Systems, Dallas, TX Standard Office Systems of Atlanta, Duluth, GA Stargel Office Solutions, Houston, TX Stone’s Office Equipment, Richmond, VA Stratix Systems, Wyomissing, PA Systel Business Equipment, Fayetteville, NC TGI Office Automation, Brooklyn, NY The Swenson Group, Livermore, CA Total Technology Solutions Group, St. Charles, IL U.S. Business Systems, Elkhart, IN United Office Systems, Marietta, GA Usherwood Office Technology, Syracuse, NY UTEC, Ann Arbor, MI WCC Business Solutions, Clearwater, FL Wizix Technology Group, Roseville, CA Woodhull, Springboro, OH XMC, Bartlett, TN Yuma Office Equipment, Yuma, AZ Zeno Imaging, Houston, TX

Elite Dealers: $5 million to $10 million

Founder Elmer Maucher

ABM Co., DBA Allen Business Machines Fort Wayne, IN www.abmfw.com www.allenbusinessmachines.com

Year Founded: 1953 President/Owner: Dan Maucher Number of Employees: 32 Primary Vendors: Sharp, Canon, Kyocera, Mitel, HP, Fellowes, Intimus Primary Solutions Offerings: Square 9, INFODYNAMICS, PaperCut Primary Leasing Partners: GreatAmerica, DLL, ABM Leasing Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: Equipment (28%), leasing (28%), managed IT (16.5%) Biggest Accomplishment of the Past Year: ABM became an authorized Canon dealer for large document printers. The dealer also expanded its IT service offerings.

Why We Consider Allen Business Machines (ABM) Elite: • Dealer growth. The company’s ABM Leasing arm registered $414,000 for the last quarter. In addition to becoming a Canon dealer, the firm expanded its offerings in production printing equipment.

• Top jobs. Along with taking down bids on three school districts, ABM completed a 100-machine installation for a county government and installed 94

•

its first phone system through Mitel.

• Sustained excellence. A mark of consistency, ABM has captured the Hyakuman Kai Award from Sharp for 17 consecutive years. The dealer also was named a Platinum Service Award winner by the manufacturer, and has been a PROS Elite 100 dealer every year since 2010. The Better Business Bureau recognized the company with its Torch Award for ethics.

• Building hope. ABM provides its employees with an extra day of paid vacation to donate their time to Habitat for Humanity and its home-building program. The company rents out a portion of its facility for $1 to the Birthday Bags non-profit organization, which furnishes birthday parties to needy children between the ages of 3 and 14.

the leading primary school software solutions and copy equipment dealers in Maine, with several large wins in the K-12 market.

Why We Consider A-COPI Elite: • Educational excellence. The dealer has a proven track record of providing its customers, the K-12 segment in particular, with top-quality Toshiba products and award-winning service.

A-COPI has established a stronghold among many K-12 schools in Maine and New England.

• Addressing needs. Backed by two locations and the Visual Edge Technology network, the dealer services more than 4,000 customers throughout the state of Maine.

• Streaming the process. A-COPI has put together an easy-to-follow cost-benefit analysis, allowing them to provide customers with precise decisions and a lease with a service agreement.

• Turn time. As a part of the Visual Edge Technology family, A-COPI has been able to offer lower costs and quicker response times to customer requests.

The dealer has an expanded customer base to companies with locations around the New England coast.

Robin Spencer

ACT Group

A-COPI

Cromwell, CT www.goactgroup.com

Gardiner, ME www.a-copi.com Year Founded: 2006 President/Owner: Robin Spencer Number of Employees: 34 Primary Vendors: Toshiba Primary Solutions Offerings: PaperCut Primary Leasing Partners: Wells Fargo, DLL Approximate Yearly Revenue: $6 million Fastest-Growing Business Segments: Software solutions Biggest Accomplishment of the Past Year: A-COPI has become one of

www.enxmag.com | December 2019

Year Founded: 1974 President/Owner: Cindi Gondek (CEO), Greg Gondek (president) Number of Employees: 30 Primary Vendors: Ricoh, Kyocera, HP, 3D Systems, RISO, Henkel, Rize Primary Solutions Offerings: Square 9, CIMA, EcoprintQ, PaperCut Primary Leasing Partners: CIT, U.S. Bank, Wells Fargo Approximate Yearly Revenue: $510 million Fastest-Growing Business Segments: Software solutions, MPS, 3D solutions

We Saw It In ENX Magazine

Elite Dealers $5 million to $10 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Action Imaging Group – A Flex Technology Group Company

Kevin Jackson

Tucson, AZ www.actionimaginggroup.com www.flextg.com

Biggest Accomplishment of the Past Year: ACT Group has developed tools for sales and marketing that are enabling it to be faster, as well as more productive, responsive and professional than its competitors.

Why We Consider ACT Group Elite: • Market insight. Behind its 3D team and marketing department, ACT Group has devised software for capturing marketing analytics from its website— it provides insight into what prospects are seeking and what attracted them to the dealer’s wares.

• Contract success. While ACT Group entered the bidding for a coveted health care account as the underdog, its expertise won the day and a 170-plus machine installation.

• Sales enhancements. ACT Group developed software for its sales team that captures data, tracks productivity ratios and enables them to enter all the call data they require on the fly. It also maps out prospects and clients based on their daily schedule, enabling reps to spend more time selling and less time planning.

• Gracious grants. Now in its 20th year, the ACT Group’s grant program provides equipment, services and supplies to non-profit organizations in need of assistance for their officebased technologies. The company also supports United Way and several local charities.

Year Founded: 2006 President/Owner: Walter Thomas (managing partner) Number of Employees: 25 Primary Vendors: Ricoh, Canon Primary Solutions Offerings: PrinterLogic, Square 9, DocuWare, PSIGEN, PaperCut Primary Leasing Partners: GreatAmerica, Citi, Wells Fargo, U.S. Bank, TIAA Bank, DLL, Canon Financial Services, LEAF Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: MPS, professional services, production printing Biggest Accomplishment of the Past Year: Action Imaging Group has made great strides in organic growth, along with parent company Flex Technology Group.

Why We Consider Action Imaging Group Elite: • Risky business? The dealer offers a Risk-Free Performance Guarantee as part of its pledge to provide customers with the best service possible.

• On the clock. Action Imaging Group stands by its benchmark 2.5-hour response time for service. In fact, the company will discount its services by 1% for every 10 minutes beyond the scheduled appointment time.

• Guaranteed satisfaction. If a client is not 100% satisfied with the performance of a product installed by Action Imaging Group within its first five years of operation, the dealer will replace it at no cost with a similar model.

• Corporate charity. Action Imaging Group sponsors events and charities within its local community, including water drives, children’s homes and other local chapters.

We Saw It In ENX Magazine

Advanced Business Equipment Asheville, NC www.abecarolina.com

Year Founded: 1981 President/Owner: Kevin Jackson Number of Employees: 41 Primary Vendors: Konica Minolta, Canon, KIP, Kyocera, Dell, Xante, MBM Corp.

Primary Solutions Offerings: PaperCut, ECI Software, All Covered, Microsoft, Dispatcher Phoenix, Continuum, Kofax, Servosity, Prism, Ubiquity Primary Leasing Partners: GreatAmerica, DLL, TIAA Bank Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: MNS, managed voice Biggest Accomplishment of the Past Year: Advanced Business Equipment initiated a process improvements plan based on employee feedback.

Why We Consider Advanced Business Equipment Elite: • Office makeover. The dealer renovated its Greenville offices and gave its showrooms an overhaul with branded posters highlighting its products and services.

• Leveraging resources. Advanced Business Equipment made great use of a summer intern. She was tasked with performing an internal audit and digitizing past contracts and records. The company also hired an HR manager.

• Manufacturer recognitions. For the 19th time, Advanced Business Equipment was presented with the Konica Minolta Pro-Tech Service Award. It was named a bizhub PRO Standards Award winner

December 2019 | www.enxmag.com

•

95

Elite Dealers $5 million to $10 million G

2019 I

N

for excellence in business planning, sales performance, support and service execution, as well as market and promotion execution. GreatAmerica named Advanced Business Equipment a Dealer of Distinction Award winner for the 10th year in a row.

• Keeping it light. The dealer uses a number of promotions to ensure its employees are happy and productive, including Employee Appreciation Day—which features an ice cream party with games and music— Popcorn Fridays and cubicle birthday celebrations.

Allied Business Solutions Boise, ID www.digitalallied.com

Year Founded: 2003 President/Owner: Tom Beeles Number of Employees: 55 Primary Vendors: Toshiba, Xerox, Lexmark Primary Solutions Offerings: M-Files, PSIGEN Primary Leasing Partners: U.S. Bank, TIAA Bank Approximate Yearly Revenue: $9 million

Fastest-Growing Business Segments: Managed IT (200%) Biggest Accomplishment of the Past Year: Allied Business Solutions acquired Competitive Edge, a Xerox agency in Salt Lake City.

Why We Consider Allied Business Solutions Elite: • Working environment. As a way of devising programs and activities designed to make for a more fun and engaging workplace, the dealer created a FUN-damentalists Committee that focuses on culture and employee events.

• Top contract. The biggest takedown for Allied Business Solutions was a large government entity that encompassed 70 new machines.

• Sponsorship success. The dealer provided sponsorship for a wide range of organizations, among them the Boys & Girls Club of Nampa, Idaho, and Salt Lake City; the Snake River Stampede Rodeo; Boise Hawks baseball; Treasure Valley Children’s Theater; NNU President’s Dinner; Four Rivers Cultural Center; Nampa Babe Ruth Youth Baseball; the College of Western Idaho benefit event; and the Malheur County Fair.

• Top awards. Allied Business Solutions has been named one of the Best Places to Work in Idaho. It’s been selected to the PROS Elite 100 and boasts an A+ rating by the Better Business Bureau.

Members of Allied Business Solutions executive team, shown from left (front row): Emily Rose, VP of finance; Lisa Mesenko, marketing manager; Tom Beeles, president and CEO; Lisa Novotny, VP of administration and HR; Joe Sibert, VCIO senior network engineer. Back row: Erik Schlichting, VP operations; Tobin Bartholomew, VP business development; Alan Gold, director business development; Joe Critchfield, regional sales manager 96

•

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Alpha Laser & Imaging, LLC Evansville, IN www.alphalaserimaging.com

Year Founded: 1999 President/Owner: Aaron Althaus (executive partner, COO), Jason Althaus (executive partner, vice president of sales) Number of Employees: 32 Primary Vendors: Ricoh, Canon, HP, Lexmark, OKI Data, Brother Primary Solutions Offerings: PaperCut, Canon, ICE, XMedius, DocuStore, Microsoft, Kofax, Fortinet Primary Leasing Partners: U.S. Bank, GreatAmerica, Canon Financial Services Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: Production print, large-format devices Biggest Accomplishment of the Past Year: In April, Alpha Laser & Imaging signed on with Canon to become a fullline authorized dealer.

Why We Consider Alpha Laser & Imaging Elite: • Canon fire. Practically before the ink was dry on Alpha’s agreement to sell the full line of Canon gear, the union produced the biggest takedown in company history—an agreement with a hospital that included nearly 400 Canon devices. The OEM provided great support throughout the process.

• Service success. Alpha Laser & Imaging is a Ricoh Service Excellence Certified Dealer that boasts a few Prestige technicians—the highest service award available. In fact, the dealer has won the recognition in all seven years that it has been presented to Ricoh dealers.

• Family atmosphere. The Althaus brother ownership duo of Aaron and Jason provide a work setting that

We Saw It In ENX Magazine

Elite Dealers $5 million to $10 million G

2019 I

N

allows employees to maximize their potential. They allow/encourage team members to try their talents in different aspects of the organization: sales reps have become service techs, and a receptionist showed interest in handling collections. But whether it’s an employee luncheon or the whole company taking the afternoon off to catch a movie, keeping employees happy is the key.

• Relationship building. Getting to know prospects and their business in a relaxed and casual manner has proven critical to Alpha Laser & Imaging’s relationship forging. The company is not bound by policies or guidelines if a customer needs help or additional discounts to close a deal. Finding solutions to client challenges is the top priority.

Altek Business Systems, Inc. Telford, PA www.altekimaging.com

98

•

Year Founded: 1991 President/Owner: Ray Derstine Number of Employees: 22 Primary Vendors: Kyocera, Xerox, KIP Primary Solutions Offerings: DocuWare, Objectif Lune, EFI Certified, Microsoft Primary Leasing Partners: GreatAmerica, Wells Fargo Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: IT solutions (203%) Biggest Accomplishment of the Past Year: Altek Business Systems adapted a new entrepreneurial operating system (EOS) to ensure it was hiring the right people and utilizing them on the right teams and the proper jobs.

Why We Consider Altek Business Systems Elite: • Blog success. Blogs on social media platforms such as LinkedIn and Facebook have positioned Altek Business Systems as a thought leader and strengthened its brand. The creating and sharing of posts has increased its organic search engine position and increased organic website traffic and leads.

• Contract growth. In a year that saw the company achieve 38% net-new business in hardware and aftermarket contracts, Altek Business Systems’ biggest takedown was a major manufacturer of automotive aftermarket parts, a deal which includes more than 20 units.

• Prospect source. The dealer has emphasized working with local chambers of commerce by hiring an inside sales representative to touch base with non-customers to create conversations that could lead to new business.

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

• Giving back. In addition to being major event sponsors for four local Chambers of Commerce, the dealer provides donations and sponsorships to three community-based non-profit mental health care providers. It also works with nonprofits that provide temporary housing, job skills training, food banks and English-as-a-secondlanguage courses.

BASE Technologies Bethel, CT www.baseinc.com

Year Founded: 1992 President/Owner: Mike Boyle Number of Employees: 30 Primary Vendors: Kyocera, HP, KIP Primary Solutions Offerings: Square 9, PaperCut Primary Leasing Partners: Wells Fargo Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: MPS (17%) Biggest Accomplishment of the Past Year: On the strength of its MPS program and application offering, BASE Technologies recorded its thirdconsecutive year of double-digit growth.

Why We Consider BASE Technologies Elite: • First impressions. In order to cultivate a personal experience with each customer, BASE Technologies treats prospects to a batch of freshly baked cookies during the first meeting. In fact, the dealer has a commercial oven which sales reps use to churn out the cookies themselves.

• Monitoring growth. Using Kyocera Fleet Services, BASE Technologies

We Saw It In ENX Magazine

Elite Dealers $5 million to $10 million G

2019 I

N

Th

A eW e ek In I M

G

students. Select interns are given the opportunity to work at the dealership and learn sound business principles, while potentially opening the door for future employment at Bay Copy.

ELITE DEALERS 2019

The BASE Technologies team

is able to monitor and service devices remotely without interfering in the client’s daily operations. That tool enabled the dealer to re-sign a large financial institution for five years.

• Tailored fit. One of the strongest calling cards for BASE Technologies is its diverse solution offering. The dealer partners with multiple manufacturers to craft specific document solutions for the client.

• Free equipment. BASE Technologies donated office equipment to an innercity community center that offers after-school programs for kids of all ages. The company also participates in a mentoring program for a local school district, and is a primary sponsor for a local YMCA’s charity event.

Ray Belanger

Bay Copy

Rockland, MA www.baycopy.com Year Founded: 1972 President/Owner: Ray Belanger Number of Employees: 30 Primary Vendors: Konica Minolta,

Muratec, HP, Toshiba, Lexmark Primary Solutions Offerings: MPS Primary Leasing Partners: GreatAmerica, Wells Fargo Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: MPS Biggest Accomplishment of the Past Year: Bay Copy continues to see growth with several major health care networks.

Why We Consider Bay Copy Elite: • Best practices. In addition to collaborating with the Select Dealer Group and Lexmark Dealer Advisory Board to glean best practices, Bay Copy elevates its local visibility through its affiliation with the South Shore Chamber of Commerce, where CEO Ray Belanger has served on its board of directors. Bay Copy sponsors several Chamber events each year, including luncheons and an annual expo.

• Print management. Its growth within the health care vertical enabled Bay Copy to secure an MPS deal that covers all of one organization’s output devices, including copiers, printers, MFPs and copy centers, along with a significant portion of the client’s other devices.

• Ongoing education. The dealer’s technicians are constantly upgrading their training and education through independent programs and OEM-based offerings. Bay Copy encourages all of its employees to stay on top of technologies and trends that impact customers.

• Client internship. In a reciprocating gesture with one of its new clients, Bridgewater State University, Bay Copy is offering internships for

We Saw It In ENX Magazine

Copier Fax Business Technologies, Inc. (Copier FAX) Buffalo, NY www.copierfaxbt.com

Year Founded: 1990 President/Owner: Al Scibetta, Andrea Scibetta, David Scibetta (owners) Number of Employees: 36 Primary Vendors: Konica Minolta, Lexmark Primary Solutions Offerings: DocuWare Primary Leasing Partners: DLL Approximate Yearly Revenue: $8 million Fastest-Growing Business Segments: Documentelligence (bundled hardware, software, IT and document management), hardware Biggest Accomplishment of the Past Year: Copier FAX redesigned its website to reflect the company’s position as an office technology company.

Shown from left are Copier Fax owners Al Scibetta, Andrea Scibetta and David Scibetta

December 2019 | www.enxmag.com

•

99

Elite Dealers $5 million to $10 million G

2019 I

N

Why We Consider Copier FAX Elite: • Enhanced website. The dealer’s aforementioned reboot significantly enhanced its ability to provide customer service through the portal and provide more in-depth product information. While the relaunch was a year in the making, Copier FAX is confident it will continue to update, improve and engage clients at a higher level.

• Doubling down. The dealer not only renewed one of its biggest clients in 2019, but grew its share within that company, which was acquired by another firm and significantly increased in size. Copier FAX provided solutions to help the client reconcile this growth and maintain costs.

• Sharing all the scoop. As a complement to its new site, the dealer relaunched its external newsletter that is distributed to nearly 7,000 contacts.

It was rebranded as Documentelligram, a play off the company’s bundling program, Documentelligence. The newsletter contains industry-related reports along with fun stories about the dealer, photos, product updates and upcoming events.

• Supporting causes. Among the organizations that Copier FAX supports is Summit, a non-profit organization for Autism awareness.

The dealer also backs Buffalo Hospice, while its employees sit on the boards of organizations including Rotary International, Summit Education and Cardinal O’Hara.

Copier Fax’s newly-designed service and delivery fleet at the KeyBank Center, home of one of the dealer’s leading partners, the Buffalo Sabres 100

•

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Three generations of Smith family ownership at Copiers Plus (from left): Drew Smith, director of communications; David Smith, VP of admin; Bob Smith, president; Tim Smith, general manager

Copiers Plus

Fayetteville, NC www.copiers-plus.com Year Founded: 1985 President/Owner: Bob Smith Number of Employees: 50 Primary Vendors: Kyocera, Muratec, Epson, Canon Primary Solutions Offerings: Kyocera Document Solutions, Ademero, DataBank, Biscom, PaperCut, MyQ Primary Leasing Partners: GreatAmerica, Marlin, Wells Fargo, TIAA Bank Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: MPS (22%), print authentication and tracking solutions (25%), systems integration with MFP technology (20%) Biggest Accomplishment of the Past Year: Copiers Plus was one of the first companies in the southeast to become TDS 2.0 certified through Kyocera.

Why We Consider Copiers Plus Elite: • Subscription savvy. The dealer launched its new PLUS Connections Program that offers troubleshooting and connection services at a low-cost subscription. Some of the services include interface configuration, updating drivers, remote phone support, printer/copier troubleshooting, scanning functions, new workstation print and scan configurations, and operator training.

www.enxmag.com | December 2019

• Top takedown. The biggest win for Copiers Plus came via a large MPS deal with a prominent law firm that has multiple locations across the state.

• Industry honors. Copiers Plus has been named a Premier Dealer Award and Outstanding Technical Performance Award winner by Kyocera for each of the last two years. The dealer also copped GreatAmerica’s Prestige Partner Award during that same time.

• Employee engagement. The dealer leveraged Dave Ramsey’s EntreLeadership business guidance book to create a weekly report tool. All employees fill out the report, which is reviewed by their manager. Findings are shared in weekly leadership meetings, enabling the dealer to improve the working environment for team members.

Copy-Fax Digital Office Solutions Virginia Beach, VA www.copyfaxva.com

Year Founded: 1983 President/Owner: James Serrao (president), Steve Serrao (CFO) Number of Employees: 37

Executives of Copy-Fax Digital Office Solutions (from left): Jim Serrao, founder; Jay Serrao, president; Sherry Serrao, co-founder; and Steve Serrao, CFO

We Saw It In ENX Magazine

Elite Dealers $5 million to $10 million G

2019 I

N

Primary Vendors: Toshiba, Lexmark, Brother, Panasonic, MBM, KIP Primary Solutions Offerings: PaperCut, Drivve, Prism, ImageTrust, ECI Software, Lexmark Primary Leasing Partners: U.S. Bank, Wells Fargo Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: MPS (40%), wide-format (10%), solutions (10%), shredders (20%), scanners (30%) Biggest Accomplishment of the Past Year: Copy-Fax concentrated on rightsizing its internal departments and streamlining processes, allowing each employee to work more efficiently, which enhanced productivity.

Why We Consider Copy-Fax Digital Office Solutions Elite: • MPS growth. Copy-Fax continues to ride the success of its MPS platform.

Its PageSmart Program provides auto toner replenishment and simple fleet management with one rate for color and one for black-and-white, bolstered through the addition of a Pay By Cartridge feature. Under this, clients are charged when a cartridge is automatically shipped, as opposed to paying by the page.

• Vertical virtuosos. The dealer enjoyed a number of big wins in 2019 across the vertical landscape, securing deals in health care, education, construction/ engineering, legal and finance.

• Marketing evolution. Copy-Fax reaped 12% year-over-year revenue growth on the strength of its marketing evolution.

The dealer switched to a hosted Microsoft Office 365 that allows sales, service, management and operations to collaborate and share. As a result, internal time and administrative costs have decreased.

• Giving and receiving. In addition to assisting numerous local and national charities in its fundraising efforts, Copy-Fax sponsors the local Chamber of Commerce’s Women’s Business Council. Also, the dealer won the 2019 Chesterfield County Medium Business of the Year.

102

•

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Corporate Business Systems’ Dan Bowie (left), VP of sales, and Mike Blake, president

• Striking a balance. President Mike Blake understands the need to foster a working environment that strikes a balance between meeting the needs of the business and the personal lives of the company’s team members.

Success in business helps provide a fun environment.

• Giving spirit. Corporate Business Systems supports non-profit organizations through monetary and office equipment donations. Team members also aid organizations that care for developmentally disabled adults.

Corporate Business Systems Madison, WI www.corpbussystems.com

Year Founded: 1998 President/Owner: Mike Blake Number of Employees: 25 Primary Vendors: Xerox, Ricoh, HP, Canon, Lexmark Primary Solutions Offerings: Xerox, PaperCut Primary Leasing Partners: GreatAmerica, Xerox Financial Services Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: Production print (19%), net-new business (28%) Biggest Accomplishment of the Past Year: Corporate Business Systems is on pace to register its most-successful year in company history.

Why We Consider Corporate Business Systems Elite: • Refined offerings. Corporate Business Systems is constantly evolving its product and service offerings to provide the best-possible experience for customers. One of the reasons for its biggest year to date is the focus on three critical offerings—production printing, document imaging and MPS. • Top takedown. The dealer’s biggest win came courtesy of a distributor with national exposure.

www.enxmag.com | December 2019

Definitive Technology Solutions (DTS) Bloomington, MN www.go-dts.com

Year Founded: 2004 President/Owner: Matt Stokes (CEO), Gordon Running (president and COO) Number of Employees: 35

Definitive Technology Solutions’ Mark Stokes (left), CEO, and Gordon Running, president and COO

We Saw It In ENX Magazine

Elite Dealers $5 million to $10 million G

2019 I

N

Primary Vendors: Sharp, HP, Dell, Lenovo, SonicWall Primary Solutions Offerings: DocuWare, ECI Software, PaperCut, Microsoft, Veeam, VMware Primary Leasing Partners: U.S. Bank, GreatAmerica Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: Managed IT services (78%), net-new business (31%) Biggest Accomplishment of the Past Year: DTS celebrated its 15th anniversary by partnering with HP to become a Premier Dealer for its A3 and A4 products.

Why We Consider Definitive Technology Solutions Elite: • Growth strategy. The dealer has developed unique sales programs to help its reps procure net-new business.

Its service team ensures client satisfaction throughout the customer experience by exceeding industry service benchmarks.

• HP-enabled success. DTS teamed with HP to win a contract with a local college to install new HP PageWide MFPs. The deal also includes management of the school’s existing printing environment.

• Looking Sharp. For the 14th year in a row, DTS captured Sharp’s Hyakuman Kai Elite Award for sales of $5 million.

The dealer was also cited by Sharp as a Platinum Level Service Provider.

• Employee building. DTS offers extensive sales and service training,

along with continuing education opportunities through its manufacturers and partners. In addition, DTS focuses on building a great culture through company events, team building and volunteering.

Docugraphics

Charleston, SC www.docu-graphics.com Year Founded: 2002 President/Owner: Thomas Fimian Number of Employees: 36 Primary Vendors: Xerox Primary Solutions Offerings: Xerox Primary Leasing Partners: GreatAmerica, Xerox Financial Services Approximate Yearly Revenue: $6 million Fastest-Growing Business Segments: Fleet implementations (25%), services (40%) Biggest Accomplishment of the Past Year: Docugraphics has been named to the Roaring 20s list of the fastestgrowing small companies in South Carolina by SC Biz News.

Why We Consider Docugraphics Elite: • Top-class service. The dealer uses a White Glove Print Services program to bring an MPS approach to organizations of all sizes. The program

Th

A eW e ek In I M

G

ELITE DEALERS 2019

offers a proactive and workflowbased approach to a client’s print and document workflow environment.

Docugraphics analyzes the client’s document workflow and offers comprehensive, customized solutions to improve, manage and innovate complex processes.

• Contract success. The company’s biggest takedown was a large managed services fleet deal for a major local health care provider.

• Google reviews. With many purchasing initiatives stemming from Google searches, the dealer encourages its clients to share their experiences with the firm through Google reviews. In fact, Docugraphics incents employees to ensure clients post their reviews. It has proven to be the dealer’s most-successful SEO method, increasing online and call-in requests by more than 40% within 12 months.

• Clutch support. As the dealer does much of its business within a hurricane-prone section of the southeast, it has provided free machines on loan following weatherrelated disasters. The company focuses its charitable efforts on local organizations to maximize the benefit to the communities in which it does business.

Electronic Office Systems Fairfield, NJ www.eosnj.com

Thomas Fimian, president of DocuGraphics (second from left), and team members accept the 2019 Roaring 20s award as one of the 20 fastest-growing small companies in South Carolina 104

•

www.enxmag.com | December 2019

Year Founded: 1983 President/Owner: Andrew Ritschel Number of Employees: 39 Primary Vendors: Kyocera, Ricoh, KIP, HP, Polycom, Neopost, Fujitsu, Canon, ShredPro Primary Solutions Offerings: PaperCut, Hyland

We Saw It In ENX Magazine

Elite Dealers $5 million to $10 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Electronic Office Systems executives (from left): John Learn, service manager; Andrew Ritschel, president/owner; Sean Stoddard, general manager

Primary Leasing Partners: Wells Fargo, TIAA Bank, CIT, LEAF, U.S. Bank, DLL Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: Video, telecom, document/content workflow (500%) Biggest Accomplishment of the Past Year: Electronic Office Systems installed an industry-modified version of Salesforce CRM. Why We Consider Electronic Office Systems Elite: • Marketing success. The dealer employs a wide variety of measures for reaching out to and engaging clients.

They include, but are not limited to, authoring subject-matter-expert articles for publications, social media touches, authoring blogs, participation in networking groups, trade shows, cham-

bers of commerce event participation and speaking engagements.

• Schooling competition. Electronic Office Systems took over the printing and copying needs of a large publicschool system.

• Employee pinpointing. Adhering to the philosophy that it can train to the skill sets and knowledge required for the job, Electronic Office Systems hires for attitude and cultural fit.

Management cultivates an open-door policy and avoids departmental/ executive silos.

• Making a difference. The dealership is actively involved in helping shape the laws and politics of New Jersey.

The company donates to all of its non-profit clients and their fundraising missions. Paid college internships are also available.

Elite Imaging Systems

Troy, MI www.eliteimagingsystems.com Year Founded: 1994 President/Owner: David Snyder Number of Employees: 25 Primary Vendors: Kyocera Copystar, Canon Primary Solutions Offerings: Kyocera apps, PaperCut, GoldFax, DataBank Primary Leasing Partners: GreatAmerica, Wells Fargo, DLL, TIAA Bank Approximate Yearly Revenue: $5$10 million

Fastest-Growing Business Segments: Hardware (31%), software (96%), service and supplies (11%) Biggest Accomplishment of the Past Year: Elite Imaging Systems relocated its headquarters to a 12,000-squarefoot, state-of-the-art facility in Troy, Michigan, and opened a satellite sales office in Detroit.

Why We Consider Elite Imaging Systems Elite: • Sales competitions. To strengthen its focus on net-new business, the dealer has devised a number of contests and programs. For example, COPI (constant ongoing pipeline initiative) assigns points to the items that are sold under net-new categories. This has created a friendly-yet-competitive environment among the sales staff.

• Top takedowns. Some of the biggest wins for Elite Imaging Systems include national and global automotive suppliers and a major health care provider in the Midwest.

• OEM kudos. Elite Imaging Systems has been recognized as a Copystar Elite dealer for the past 12 years.

During the past three years, it has ranked third in sales for the country with Kyocera/Copystar.

• Team players. The dealer has fostered a team atmosphere built on mutual support. From barbecues to luncheons and team-building events, Elite Imaging Systems keeps everyone loose and relaxed.

GoodSuite

Woodland Hills, CA www.goodsuite.com

Team Elite We Saw It In ENX Magazine

Year Founded: 1998 President/Owner: Dan Strull Number of Employees: 33 Primary Vendors: Sharp, HP, Canon Primary Solutions Offerings: Datto, Pax8, Continuum, Drivve Primary Leasing Partners: U.S. Bank, DLL Approximate Yearly Revenue: $6 million

December 2019 | www.enxmag.com

•

105

Elite Dealers $5 million to $10 million G

2019 I

N

within their communities on various charitable projects. Also, employees are encouraged to pay for meals/coffee for any first responders that they see in the community. They are reimbursed for the good deed, but told not to mention which company they work for, as giving is more important than recognition.

GoodSuite executives (from left): Paul Cooper, president; Brent Portera, director of managed services; Dan Strull, founder and CEO; Stuart Fratkin, executive vice president

Fastest-Growing Business Segments: Hardware, IT Biggest Accomplishment of the Past Year: In a year when the dealership rebranded from Copier Headquarters to GoodSuite, it also acquired two dealerships and created a second sales team.

Why We Consider GoodSuite Elite: • New name. As the company was exploring options to rename itself, the customer base was canvassed to learn more about how they viewed the dealership. It was a learning experience with several surprising (but positive) takeaways. The discovery process helped form the basis for GoodSuite’s We Know You campaign.

• Service success. The dealer takes a proactive approach to service and takes pride in its sub-two-hour response times that have elevated its Net Promoter Score to an all-time high.

• Culture-building. GoodSuite truly lives by its core values, which entail treating employees and external customers equally. Its Living is Giving core value emphasizes the need to give of one’s time and efforts as opposed to merely making a monetary donation.

• Open hearts. The dealer’s employees participate in buying and building Battalion Buddy bears that are given to the children of recently deployed military personnel. Employees are given two paid days off to work 106

•

Image Matters

Th

A eW e ek In I M

G

ELITE DEALERS 2019

to control information scanning and output control.

• Industry recognition. An eight-time ENX Elite Dealer, Image Matters is a past Xerox MPS Dealer of the Year and Platinum Channel Partner, as well as a GreatAmerica Premier Dealer.

• Community caring. The Image Matters team works with Pond Gap Elementary School and East Tennessee Children’s Hospital in campaigns to support children for Christmas while receiving treatment.

Knoxville, TN www.imagemattersinc.com Year Founded: 1999 President/Owner: JD Sullivan (president), Bob Lovelace (vice president) Number of Employees: 30 Primary Vendors: Xerox, HP, Brother, Muratec, KIP Primary Solutions Offerings: Xerox, HP, PaperCut, Kofax Primary Leasing Partners: Wells Fargo, GreatAmerica, DLL Approximate Yearly Revenue: $7$10 million Fastest-Growing Business Segments: Enterprise, commercial printing (30%) Biggest Accomplishment of the Past Year: Image Matters celebrated its 20th anniversary in 2019.

Why We Consider Image Matters Elite: • SEO strategy. The dealer continues to expand its SEO-based marketing efforts, which have been merged into its CRM system for long-term relationship campaigns. In a nod to legacy marketing, Image Matters continues to emphasize its partnerships with local drive time and sportsradio broadcasters to maintain brand awareness within the community.

• Top contract. Image Matters hauled down an ongoing solution with a manufacturing organization that resulted in 250-plus new MIFs and an organization-wide security suite

www.enxmag.com | December 2019

Image Systems for Business, Inc. Somerset, NJ www.imagesysgroup.com

Year Founded: 1987 President/Owner: Art Schwartz Number of Employees: 30 Primary Vendors: Konica Minolta, Xerox, Lexmark, HP, Epson Primary Solutions Offerings: PaperCut, Square 9 Primary Leasing Partners: DLL, U.S. Bank

Image Systems executives (from left): Michael Schwartz, Susan Schwartz, Art Schwartz

We Saw It In ENX Magazine

Elite Dealers $5 million to $10 million G

2019 I

N

Approximate Yearly Revenue: $5 million Fastest-Growing Business Segments: MPS Biggest Accomplishment of the Past Year: Image Systems for Business enjoys a 97.3% customer-retention rate that reflects upon the company as a whole.

Why We Consider Image Systems for Business Elite: • Familiar faces. The dealer’s success in providing an extraordinary customer experience can be traced to its level of familiarity with clients and the confidence earned by Image Systems for Business. Clients are acquainted with team members on a first-name basis, solidified by the firm’s 32 years of client satisfaction.

• Paying dividends. During 2019, Image Systems for Business sold and implemented a six-figure hardware and software solution to a regional bank with nearly 20 locations. It featured Konica Minolta hardware and PaperCut cost accounting with secure release. The contract was won despite a competing bid that was significantly lower from a cost standpoint.

• Tee time. Since golf is the unofficial yet often-acknowledged sport of the business world (and a great venue to conduct business), Image Systems for Business held an executive golf outing that included 28 hand-picked prospects and clients.

• Tenured excellence. More than 40% of the company’s staff has been on board for 10-plus years. In addition, with few exceptions, the dealer doesn’t outsource any job functions to thirdparty providers.

Primary Vendors: HP, Canon, Sharp, Lanier, Toshiba, OKI Data Primary Solutions Offerings: Square 9, DocuWare, PaperCut, Virtual Data Partners, KIP, Fujitsu, NeoPost Primary Leasing Partners: GreatAmerica, Wells Fargo, Citi, TIAA Bank, U.S. Bank, LEAF, Canon Financial Services, DLL Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: MPS, professional services, production printing Biggest Accomplishment of the Past Year: Laser Options and ProCopy Office Solutions centralized branding, services and support in Tucson, Arizona, to Action Imaging Group.

Why We Consider Laser Options Elite: • Valued partner. Laser Options sees its business through the eyes of customers and develops or sources solutions to assist them with achieving greater productivity and efficiency.

• Customer success. Among the top takedowns for Laser Options were significant deals in the retail, legal and health care verticals.

• Industry kudos. The dealer has earned a spot on the Inc. 500/5000 list multiple times. It has also been named one of the Top 10 Office Equipment Distributors and one of the Top 25 Manufacturers in Arizona.

• Community support. Laser Options identifies non-profit organizations to support as a departmental team and creates team-building activities around it. Employees are given a paid day off to dedicate toward a charity of choice.

Laser Options – A Flex Technology Group Company

Martin Group

Phoenix, AZ www.laseroptionsinc.com www.flextg.com

Year Founded: 1993 President/Owner: Corey Rivard (vice president) Number of Employees: 50 108

•

Lake Geneva, WI www.martingroup.com Year Founded: 1980 President/Owner: John Stensland Number of Employees: 20 Primary Vendors: Konica Minolta Primary Solutions Offerings: OneSource, PaperCut

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Primary Leasing Partners: GreatAmerica, Municipal Capital Approximate Yearly Revenue: $5 million Fastest-Growing Business Segments: Software sales Biggest Accomplishment of the Past Year: Martin Group recognized a need for more structure and resources to be available to its consultants, so the dealership hired a new sales manager and assistant.

Why We Consider Martin Group Elite: • Signs of success. After refreshing the look of its website, proposal and sales-document branding a year ago, Martin Group has turned its attention to updating its building sign and technician vehicles. The consistency will help solidify the corporate branding initiative.

• Client rebound. One of the more satisfying deals of the year was a buying group client procured 20 years ago that saw some members snared away by a competitor four years ago, lured by the promise of better equipment and service. Fastforward to earlier this year, the Martin Group meets with the client, finds out the promises made weren’t kept, and wins the client back. The incumbent tried lowering prices, but

We Saw It In ENX Magazine

Elite Dealers $5 million to $10 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

On Demand Incorporated Houston, TX www.ondemandhouston.com Millennium Business Systems executives (from left): Ryan Neu, sales manager; Jason Waidmann, senior account executive; Tony Wichmann, senior account executive; Angela Neu Wichmann, general manager

was rebuffed when the client said it preferred Martin Group’s level of service.

• Planet friendly. Mindful of the abundance of waste that can be produced when operating a fleet of copiers (empty toner bottles, full waste toner bottles, old imaging units/ drums) the dealer has fully embraced Konica Minolta’s free Clean Planet recycling program. Martin Group’s client consultants have worked to enroll customers into it, and the company also affixes stickers on its devices to remind them to utilize the program.

• Community support. The dealer sponsors local sports teams and non-profit organizations, as well as local schools and their fundraising efforts. Martin Group also donates equipment to community events and local organizations, such as Agape House, a home for abused or distressed girls.

Millennium Business Systems Livonia, MI www.2millennium.com

Year Founded: 1997 President/Owner: Michael Neu Number of Employees: 39

Primary Vendors: Toshiba, Xerox, KIP Primary Solutions Offerings: PaperCut, Toshiba- and Xerox-embedded solutions Primary Leasing Partners: GreatAmerica, U.S. Bank Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: Hardware, MPS Biggest Accomplishment of the Past Year: Millennium doubled the size of its sales team and was on track to record its most-profitable year ever.

Why We Consider Millennium Business Systems Elite: • Bonus discounts. Millennium’s new non-profit program provides deep discounts for schools, churches and other 501 3(c) organizations. Its “give a printer, get a printer” trade-in program has dramatically increased printer MIF and MPS clicks.

• In-house printing. If a client’s machine is down and Millennium cannot fix it, the dealer will run their jobs in its new in-house print shop.

• Team culture. When Millennium’s sales team reaches its quarterly goal, they get to enjoy an outing of their choice. The company uses its own version of the Olympics, as employees compete to win the gold medal in a team-building event.

• Backing clients. Millennium gets behind many of the causes championed by its non-profit clients, including golf tournaments, fundraisers and various annual events.

We Saw It In ENX Magazine

Year Founded: 1999 President/Owner: Michael Gray Number of Employees: 20 Primary Vendors: Kyocera, Sharp, MBM, Martin Yale, Pitney Bowes, Epson Primary Solutions Offerings: Drivve, PaperCut, Satori, ecoprintQ Primary Leasing Partners: GreatAmerica, DLL, Marlin, TIAA Bank, CIT, Wells Fargo Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: Color copiers (175%), document management (180%), Pitney Bowes (125%), inkjet (150%) Biggest Accomplishment of the Past Year: On Demand expanded its office space to accommodate growth in its sales department.

Why We Consider On Demand Incorporated Elite: • Banner performance. On Demand allows its partner school and non-profit organizations to use its copiers for banner printing.

On Demand President Michael Gray (center) accepts the award for his company being named to the Houston Business Journal’s “2019 Fast 100” list of fastest-growing companies

December 2019 | www.enxmag.com

•

109

Elite Dealers $5 million to $10 million G

2019 I

N

• Biggest takedown. One of the dealer’s biggest wins was a national occupational medicine provider with more than 50 locations.

• Customer convenience. In order to simplify doing business with the company, On Demand created a customer portal through its website that allows users to request service and supplies, as well as view and pay invoices.

• Charitable efforts. Among the organizations supported by On Demand are the City of Hope and Knights of Columbus. The dealer is also active in the Houston Postal Consumer Council.

Pearson-Kelly Technology Springfield, MO www.pearsonkelly.com

Year Founded: 2002 President/Owner: Mike Kelly (CEO), Chelsey Bode (president) Number of Employees: 39 Primary Vendors: Konica Minolta, Kyocera Copystar, HP, Dell, Fortinet, KIP Primary Solutions Offerings: Square 9, Biscom, PaperCut, All Covered, Kofax, Konica Minolta, Kyocera, Datto Primary Leasing Partners: DLL Approximate Yearly Revenue: $5$10 million

Fastest-Growing Business Segments: Managed IT (1,300%) Biggest Accomplishment of the Past Year: Pearson-Kelly Technology posted 23% employee growth in a highly competitive job market with historically low unemployment.

Why We Consider Pearson-Kelly Technology Elite: • Workplace now. Pearson-Kelly initiated an omni-channel marketing campaign that focused on the “Workplace of the Now,” a twist on Konica Minolta’s Workplace of the Future platform. The campaign combined print, social, and digital marketing efforts encouraging businesses to utilize technology for both employee retention and satisfaction while driving company profits. By incorporating these technologies into their own operations, Pearson-Kelly underscored the “eat what you cook” philosophy.

• Cracking windows. In one of its biggest deals, Pearson-Kelly performed a complete Windows 7 replacement, including logistics planning and deployment, for a large regional health care provider.

• Website refresh. The dealer did an overhaul of its website to better emphasize calls to action and illustrate that its services are applicable to any environment. The site rebrand also helped simplify making calls for service, supply orders and sales requests.

• Culture club. Pearson-Kelly’s corporate culture is held high in regard

Pearson-Kelly Technology’s leadership team (shown from left): Ed Fluharty, Zach Efaw, Charles Johnston, Ryan Glidewell, Chelsey Bode, Mike Kelly, Krislyn West, LaVada Carnahan, Lee Flood 110

•

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

throughout the organization. Starting with its hiring practices, the dealer ensures top candidates are chosen on culture fit as well as qualifications. Candidates are walked through a process that includes company tours, meet and greets, personality profiles and interviews, giving Pearson-Kelly a deeper dive into how they might fit in with the corporate culture.

Premier Business Products Troy, MI www.premier-business.com

Year Founded: 1982 President/Owner: Craig Zimmerman Number of Employees: 42 Primary Vendors: Kyocera, Toshiba, Konica Minolta, Lexmark, HP Primary Solutions Offerings: Vendor provided solutions Primary Leasing Partners: U.S. Bank, LEAF, Wells Fargo Approximate Yearly Revenue: $9 million Fastest-Growing Business Segments: MPS (11%) Biggest Accomplishment of the Past Year: Premier Business Products hit its mark with every vendor’s quota.

Why We Consider Premier Business Products Elite: • Operators standing by. While the dealer uses just one email address, it covers all issues a client may have, and it’s backed by a 60-second response to all requests.

• Better mousetrap. Unhappy with the performance of a national provider, a non-profit health care client turned to Premier Business Products for a multibrand solution that included 62 units.

• Team-building. Diana Miller, Premier’s vice president of admin,

We Saw It In ENX Magazine

COPIER SUPPLIES AND FUSER PARTS For Use In

CANON

®

• •

TOSHIBA

Minolta bizhub C 287, 227 MFP Minolta bizhub PRESS C 7000, 6000 Minolta bizhub C 3850, 3350

Toshiba e-STUDIO 357, 307, 257, 207 Toshiba e-STUDIO 2505 F, 2505 H, 2505 Toshiba e-STUDIO 4540, 3540, 3040, 2540, 2040

®

ImageRUNNER ADVANCE C 5255, 5250, 5240, 5235, 5051, 5045, 5035, 5030, 3530, 3330, 3325, 3320, 355, 350, 255, 250 ImageRUNNER 9070, 8500, 8071, 7200, 600, 550, 105, 85, 60 ImageRUNNER 1018, 1019, 1020, 1022, 1023, 1024, 1025 •

MINOLTA

• • • •

Replacement Cartridges Toner Refill Fuser Rollers & Parts Components

®

• • • •

Replacement Cartridges Toner Refill Fuser Rollers & Parts Components

Toner Refill Fuser Rollers & Parts Components uninetimaging.com © 2019 UniNet Imaging Inc. All names and material of the manufacturers belong to their respective owners. Trademark names were mentioned only to show compatibilities.

Elite Dealers $5 million to $10 million G

2019 I

N

Premier Business Products executives (from left): Jim Berry, VP of new business development; Diana Miller, VP of administration; and Craig Zimmerman, president

schedules monthly events to foster unity among employees.

• Community support. The dealership has donated 33 machines to various non-profit organizations in 2019. Its employees also donate their time with their clients’ food programs.

Quality Business Solutions Baltimore, MD www.copyquality.com Year Founded: 2001

President/Owner: Jerry DiMartino Number of Employees: 55 Primary Vendors: Kyocera, Konica Minolta, FP Mailing, MBM, HP, Dell, Sangoma Primary Solutions Offerings: PaperCut, Kofax, Prism, Labtech, ECI Solutions, Soaring CRM, Square 9 Primary Leasing Partners: In-house leasing, DLL, TIAA Bank, Wells Fargo, GreatAmerica, LEAF Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: Konica Minolta production press equipment (75%), IT Services (70%), website development (50%), FP Postage mailing solutions (40%), document management software (35%) Biggest Accomplishment of the Past Year: Quality Business Solutions has installed more high-volume press equipment and telecom solutions through its expanded relationship with Konica Minolta.

Why We Consider Quality Business Solutions (QBS) Elite: • Comprehensive solutions. Customers like that they can get a diverse range of products and services from QBS— from website design to IT support, telecom and postal solutions, all under one roof.

• Top score. QBS’ biggest takedown was a Maryland business, a wide-ranging deal that included IT services, mailing solutions, press equipment, office copiers/printers and website design.

All told, it represented a $500,000 revenue solution.

Quality Business Solutions’ leadership team. Front row (from left): Janey DiMartino, CFO; Christina DiMartino, admin manger; Jerry DiMartino, CEO. Back row: Anthony DiMartino, accountant; Joseph DiMartino, sales manager 112

•

www.enxmag.com | December 2019

Th

A eW e ek In I M

G

ELITE DEALERS 2019

• Big on Baltimore. Being locally owned and operated gives QBS a leg up on the Baltimore market, particularly with customers in need of one to 100 machines. Providing personalized service, as opposed to chasing 1,000-unit installs, is the dealer’s calling card.

• Giving back. QBS has long been a supporter of St. Jude Children’s Research Hospital. The firm also donates to Baltimore-area non-profit groups and furnishes complimentary equipment to underprivileged Maryland schools.

Southwest Copy Systems Inc. Albuquerque, NM www.southwestcopy.com

Year Founded: 1992 President/Owner: Michael Contois (president), Dorothy Contois (vice president) Number of Employees: 32 Primary Vendors: Toshiba, Sharp, HP, Lexmark Primary Solutions Offerings: Square 9, XMedius, Intermedia Solutions, VoIP phones Primary Leasing Partners: DLL, U.S. Bank, GreatAmerica Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: MPS, A4 (30%) Biggest Accomplishment of the Past Year: Southwest Copy Systems continues to develop and expand its IT department.

Why We Consider Southwest Copy Systems Elite: • Building brand. Since becoming an HP Premier Dealer, Southwest Copy Systems now offers only OEM

We Saw It In ENX Magazine

THE

discover

difference Premier Wholesaler of Pre-Owned Copiers

P ONE STO N SOLUTIO ER I FOR COP IONS, T INSTALLAALS & REMOV ICS LOGIST

• Over 5000 copiers located in our state-of-the-art warehouses • Inventory includes all major brands • All copiers tested by technicians • Specializing in dealer sales • Low meter and recent model copiers • Discounted nationwide freight services

Call 1-973-777-5886 New Jersey • Illinois • California

phone: 973-777-5886 | fax: 973-777-5889 email: sales@marsintl.com |

www.marsintl.com

Elite Dealers $5 million to $10 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

solutions to all of its managed print services clients.

• Major takedowns. Southwest Copy Systems continues to expand its reach within the education vertical, eclipsing 30% growth over the past two years.

• Family feeling. Even as the company continues to grow, it strives to ensure a family culture is maintained. It fosters an open-door policy for employees to discuss matters of a personal or professional nature.

• Helping hands. The dealer supports a number of charitable organizations, including Catholic Charities of New Mexico and the Children’s Cancer Center. In addition, Southwest Copy Systems donates tickets for minor league baseball games to more than 15 non-profit entities.

Primary Leasing Partners: GreatAmerica, U.S. Bank Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: Hardware (35%), board displays (30%), managed services (25%) Biggest Accomplishment of the Past Year: Stone’s Office Equipment posted a Net Promoter Score of 97.83, ranking it eighth in North America according to CEO Juice.

Why We Consider Stone’s Office Equipment Elite: • MPS overhaul. The company reinvented its MPS platform during 2019, replacing its 10-year-old program with technological advances.

A product technology specialist was hired to address client needs as well.

• Contract success. Stone’s Office Equipment continues to flourish among its medical and legal clientele.

The dealer had three significant wins that encompassed copiers, printers and display boards.

• Partner kudos. In the past year alone, Stone’s Office Equipment was recognized by Sharp with the Hyakuman Kai Award and by Lexmark for outstanding sales. It was named a Prestige Partner by GreatAmerica and a Gold Partner by U.S. Bank.

• “A Day in May”. The dealer’s charitable campaign benefits a number of organizations, including The Jillian Fund, the Cameron Gallagher Foundation, Henrico Police Foundation and Virginia State Police Association.

Dean Swenson

The Swenson Group (TSG) Livermore, CA www.theswensongroup.com

Stone’s Office Equipment Richmond, VA www.stonesoffice.com

Year Founded: 1970 President/Owner: Sam Stone (president), Mike Berry (vice president), Tina Berry (secretary) Number of Employees: 25 Primary Vendors: Sharp, Lexmark, Epson, FP Mailing Primary Solutions Offerings: PaperCut, Square 9 114

•

The leadership and family owners of Stone’s Office Equipment (from left): Mike Berry, Tina Berry, Sam Stone

www.enxmag.com | December 2019

Year Founded: 1993 President/Owner: Dean Swenson Number of Employees: 22 Primary Vendors: Konica Minolta Primary Solutions Offerings: PaperCut, Square 9, Prism Primary Leasing Partners: U.S. Bank, TIAA Bank, GreatAmerica Approximate Yearly Revenue: $8.5 million Fastest-Growing Business Segments: Managed network services (15%), MFPs (28%)

We Saw It In ENX Magazine

Elite Dealers $5 million to $10 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

The Swenson Group hosted a customer appreciation event at a local winery to celebrate its 25th anniversary

Biggest Accomplishment of the Past Year: The Swenson Group held a customer appreciation event at a local winery in conjunction with its 25th anniversary.

Why We Consider The Swenson Group (TSG) Elite: • Best in class. TSG has the highest Net Promoter Score for both customer satisfaction and customer retention in its marketplace. Its performance is used as a marketing tool for prospects.

• Education success. The year’s top takedown was a private college, a deal which included multiple MFPs and a “follow me” print solution that allows students and faculty to securely print and release jobs anywhere on campus.

• Top honors. For the 12th consecutive year, TSG received Konica Minolta’s Pro-Tech Service Distinction Award.

The dealer was chosen an All Covered Top 3 Managed Network Services Dealer and garnered the GreatAmerica Dealer of Distinction Award.

• Customer support. As non-profit organizations represent the company’s largest vertical market share, TSG enjoys company-wide participation in client fundraisers such as walkathons, casino nights, crab feeds and golf tournaments. TSG also supports victims of area fires, Wounded Warriors/Blue Angels Foundations and The Jillian Fund.

U.S. Business Systems, Inc. Elkhart, IN www.usbus.com

Year Founded: 1992 President/Owner: Michael Kidd Number of Employees: 32 Primary Vendors: Kyocera, Lenovo Primary Solutions Offerings: Square 9, PaperCut, Datto, Autotask, Kyocera apps

We Saw It In ENX Magazine

Primary Leasing Partners: U.S. Bank, GreatAmerica Approximate Yearly Revenue: $6.2 million Fastest-Growing Business Segments: MNS (305%), aftermarket supplies (127%) Biggest Accomplishment of the Past Year: U.S. Business Systems was named Business of the Year for 2018 by the Elkhart County Chamber of Commerce.

Why We Consider U.S. Business Systems Elite: • Spreading the word. While U.S. Business Systems prides itself on having loyal clients, it also values the monthly business it receives courtesy of customer referrals. The dealer has a good track record for retaining clients.

• Going wider. U.S. Business Systems expanded the business with a banking client it had acquired the previous year by providing scanners, check printing units and thermal printers.

• Charity marketing. The dealer created a “Supporting Our Communities” marketing piece which speaks to the company’s core value of good citizenship.

U.S. Business Systems donates a portion of its sales proceeds to a different organization every quarter.

• Community support. In addition to the marketing piece and quarterly donation initiative (benefitting agencies such as Habitat for Humanity, Boys and Girls Club, Council on Aging and CASA), U.S. Business Systems provides paid time off for employees to donate toward a charity of their choice.

December 2019 | www.enxmag.com

•

115

Elite Dealers $5 million to $10 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

United Office Systems executives (from left): Michael Walsh, president; Michelle Daniel, VP; David Harding, director of service

United Office Systems, Inc. Marietta, GA www.unitedos.com

Year Founded: 1992 President/Owner: Michael Walsh Number of Employees: 30 Primary Vendors: Konica Minolta, Lexmark Primary Solutions Offerings: PaperCut, Square 9, Dispatcher Primary Leasing Partners: Wells Fargo, U.S. Bank, LEAF Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: Production print (50%), A4 equipment (20%), solutions software (20%) Biggest Accomplishment of the Past Year: United Office Systems captured the Konica Minolta Pro-Tech Service Excellence award for the 12th year in a row.

Why We Consider United Office Systems Elite: • Web optimization. United Office Systems hired a third-party SEO specialist to implement and manage its website optimization efforts.

• Top takedown. The dealer’s biggest win came courtesy of a large transportation company with more than 50 offices across the country.

The deal included new MFPs for each office, dedicated scanners and an MPS program to support all of their printers at their corporate and branch offices.

116

•

• Sales surge. The company hired an inside business development representative to develop net-new business opportunities for the outside sales reps.

• Employee empowerment. United Office Systems fosters a clientfirst environment that encourages employees to make critical decisions for the company, which generates long-lasting relationships with customers.

UTEC

Ann Arbor, MI www.utecit.com Year Founded: 2008 President/Owner: Kevin Van Kannel Number of Employees: 48 Primary Vendors: Sharp, FP Mailing, Formax, Epson, Muratec, Microsoft, Kyocera, Lenovo, Dell, HP, Copystar Primary Solutions Offerings: Industry Weapon, Datto, Cylance, Microsoft, Infrascale, ECI Software, Micas, Jive, PaperCut, Prism, Clarity Voice, FP Mailing, FlexMail, QTrack Primary Leasing Partners: GreatAmerica, DLL, UniFi, Wells Fargo, U.S. Bank Approximate Yearly Revenue: $8 million Fastest-Growing Business Segments: Net-new customers Biggest Accomplishment of the Past Year: UTEC acquired Digital Office Solutions, which represents the Kyocera

www.enxmag.com | December 2019

line. The deal significantly increased its customer base and expanded its geographic territory.

Why We Consider UTEC Elite: • Par excellence. UTEC was named the official MFP technology provider for the Rocket Mortgage Classic PGA event. The deal spans the length of Rocket Mortgage’s fiveyear accord with the PGA. For its part, UTEC placed equipment in the media center and tour offices while providing technicians throughout the tournament.

• Educated success. The dealer renewed five-year agreements with multiple school districts. UTEC placed 120 new machines within the districts, fortified with Sharp’s G-Suite technology that comes standard on its advanced series machines.

• Family friendly. Extending flexibility to attend youth events or care for a sick child is part of UTEC’s commitment to creating an attractive working environment. Company lunches and barbecues enable employees to enjoy each other’s company in a relaxed environment, and UTEC’s facility includes a gym and a 165” video wall that is used for parties and other events.

• Community awareness. UTEC extends a helping hand to numerous non-profit organizations, including Ele’s Place, The ChadTough Foundation, SafeHouse Center, Washtenaw 100, Ypsilanti Proud and 826 Michigan.

UTEC’s IT help desk team (from left): Help Desk Manager Steve Panoff and IT technicians Beth Ann Campbell, Nick Falzetti, Aarron Russeau, Tim Marusca

We Saw It In ENX Magazine

Elite Dealers $5 million to $10 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Vision Office Systems executives Fred Habbal (left) and Jason Habbal

partnered with FCS Nation Radio to sponsor its pregame show.

• Healthy growth. One of the top wins was a health care facility in need of an equipment refresh. The dealer widened the overall solution by adding Sharp’s AQUOS BOARDs to patient rooms, which allows physicians to show x-rays and other tests, and provides the ability to write on the board.

• Industry kudos. In addition to receiving GreatAmerica’s Premier Dealer Award, Vision Office Systems won Canon’s Outstanding Achievement Award.

• Making a difference. For the past nine years, the dealer has provided financial support to the Lake Wylie Children’s Charity, which benefits families with children facing life-threatening illnesses.

Vision Office Systems, Inc. Charlotte, NC www.visionofficesystems.com www.vosupstate.com

Year Founded: 1997 President/Owner: Fred R. Habbal Number of Employees: 40 Primary Vendors: Canon, Muratec, Sharp, Brother Primary Solutions Offerings: Square 9, Canon Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $5 million Fastest-Growing Business Segments: Printers (50%) Biggest Accomplishment of the Past Year: Vision Office Systems has expanded its product lineup through Sharp with AQUOS BOARDs and commercial displays.

Why We Consider Vision Office Systems Elite: • Sports marketing. Vision Office Systems sponsored the PGA Korn Ferry Tour’s BMW Pro Am event, which provided clients and employees the opportunity to interact in a social setting while watching the next generation of golfers. The dealer also

WCC Business Solutions Clearwater, FL www.wccbs.com

Year Founded: 1976 President/Owner: Gordy Link Jr. Number of Employees: 25 Primary Vendors: Ricoh Primary Solutions Offerings: ICE, PaperCut, Streamline, Global Scan, Informa, ICore Connect

Primary Leasing Partners: GreatAmerica, U.S. Bank, LEAF, Wells Fargo Approximate Yearly Revenue: $5$10 million Fastest-Growing Business Segments: Imaging (30%), aftermarket (12%) Biggest Accomplishment of the Past Year: WCC Business Solutions placed greater emphasis on customer retention during 2019 and exceeded its expectations.

Why We Consider WCC Business Solutions Elite: • Referral program. WCC Business Solutions implemented this new effort, offering a $250 Visa gift card for referring clients.

• Growing base. In addition to its focus on client retention, WCC Business Solutions continued to add new customers to its base month after month.

• Tech talk. The dealer holds quarterly technology events in its showroom.

Vendors, clients and prospects are all invited to learn how WCC’s equipment integrates with its software and solutions.

• Total transparency. WCC Business Solutions is up-front with its employee base about how the organization is performing via sharing financials with them during quarterly meetings. This helps team members better understand how they contribute to achieving the company’s goals.

WCC Business Solutions team members We Saw It In ENX Magazine

December 2019 | www.enxmag.com

•

117

Elite Dealers: Under $5 million through donations of money, equipment and supplies, as well as providing time and resources for community events.

tions, schools and churches. In addition, it sponsors not only local youth teams, but also Chamber of Commerce events.

Carmen Pitarra

4 The Office

Pittston, PA www.4theoffice.net Year Founded: 2006 President/Owner: Carmen Pitarra Number of Employees: 6 Primary Vendors: Xerox, HP, Sharp Primary Solutions Offerings: PaperCut, Axess, Printsmart, online store (40,000-plus office supply items) Primary Leasing Partners: Xerox Financial Services, Wells Fargo Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: Furniture (120%), equipment and service (150%) Biggest Accomplishment of the Past Year: 4 The Office successfully transitioned into ECI Solutions’ e-automate ERP software and improved all aspects of the business process internally.

Why We Consider 4 The Office Elite: • Web sourcing. Search engine optimization remains a top priority for the dealer, which continues to reap double-digit sales growth online, including some large companies for service and equipment.

• Top takedown. 4 The Office secured business with a local school district that featured 20 machines with a service agreement, including eight Xerox D series units, A3 and A4 products, and print management.

• Local exposure. The dealer is engaging with community organizations such as Little League, including team sponsorship and multiple sign placements for added exposure.

• Community support. 4 The Office supports local non-profit organizations 118

•

Advanced Business Solutions LLC St. Augustine, FL www.goabsinc.com

Year Founded: 2004 President/Owner: Adam Gregory Number of Employees: 7 Primary Vendors: Xerox, OKI Data, Lenovo, ClearTouch Primary Solutions Offerings: Xerox Primary Leasing Partners: LEAF, Wells Fargo, CIT, Xerox Financial Services Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: Managed IT (25%) Biggest Accomplishment of the Past Year: Advanced Business Solutions sold its Atlanta operation and focused on growth at its Florida office.

Why We Consider Advanced Business Solutions Elite: • New initiatives. Advanced Business Solutions’ technicians collaborated with the company’s admin to develop a new service offering, which has been warmly received by clients. The dealer also augmented its inbound and outbound marketing strategies through increased use of social media.

• Big scores. Two of the top new contracts for Advanced Business Solutions were with a large health care provider and a facilities management group.

• Employee-friendly. The teamwork exhibited by Advanced Business Solutions employees is rewarded through company trips. The dealer also relies on employee feedback to develop an enhanced business model.

• Charitable endeavors. The company makes donations to non-profit organiza-

www.enxmag.com | December 2019

Choice Office Equipment and Supplies Willowbrook, IL www.TheChoice4biz.com

Year Founded: 2010 President/Owner: Tod Alsip Number of Employees: 12 Primary Vendors: Kyocera Copystar, FP Mailing Primary Solutions Offerings: Kyocera solutions Primary Leasing Partners: TIAA Bank, LEAF Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: MPS (30%) Biggest Accomplishment of the Past Year: Choice Office Equipment and Supplies has been able to deliver a consistently strong customer experience for clients due largely to its ability to hire and retain the best employees.

Why We Consider Choice Office Equipment and Supplies Elite: • Quick turn. With the addition of Kyocera Fleet Services, Choice Office Equipment and Supplies can offer full remote and on-site service support and supply replenishment.

• Contract success. The dealer’s top takedown of 2019 was a large and growing health care provider with multiple locations.

• Custom solutions. Rather than trying to force a client to use a specific program, Choice Office Equipment and Supplies customizes the program to fit their particular needs. Their customers appreciate the flexibility.

We Saw It In ENX Magazine

Elite Dealers Under $5 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

• Community caring. The company makes donations of money and equipment to a variety of local causes, and its employees participate in various fundraising activities.

Service Elite dealer for quality service and support. GreatAmerica bestowed its Prestige Partner honor on ClearView for the fifth year in a row.

• Game on. ClearView Business Solutions recently invested in a gamification application that makes it more entertaining for its sales team to prospect.

• Supplying hope. The dealership donates copiers, printers, toner, parts and service to non-profits and startup companies in need. ClearView also sponsors and participates in a 5k run that supports nonprofits.

CLEARVIEW

CopyLady executives Cynthia Duff, president and CEO; and Dan Detrick, vice president

BUSINE SS SOLUTI ON S

ClearView Business Solutions, LLC

CopyLady

Tampa FL www.cvbusinesssolutions.com

Fort Myers, FL www.copylady.com

Year Founded: 2014 President/Owner: Matt Lane Number of Employees: 18 Primary Vendors: Toshiba, KIP, Lexmark, HP Primary Solutions Offerings: PaperCut, Drivve, ECI Software Primary Leasing Partners: GreatAmerica, Wells Fargo Approximate Yearly Revenue: $2.5 million Fastest-Growing Business Segments: Color MFPs (30%) Biggest Accomplishment of the Past Year: ClearView recorded a 40% increase in revenue over the past year.

Why We Consider ClearView Business Solutions Elite: • Namesake objective. ClearView Business Solutions believes every business deserves to have a clear understanding (or view) of all expenses associated with their copiers and printers. The dealer’s simple qualification and approval process ensures the best use of its customers’ time when choosing an office equipment vendor.

• Industry kudos. The company has been recognized by Toshiba as a ProMasters

Year Founded: 2002 President/Owner: Cynthia Duff Number of Employees: 17 Primary Vendors: Kyocera, Xerox, Epson Primary Solutions Offerings: 1mage Software, PaperCut Primary Leasing Partners: Wells Fargo, GreatAmerica Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: Wide-format (300%), rentals (21%) Biggest Accomplishment of the Past Year: CopyLady donated 10% of its profits back to the local community.

Why We Consider CopyLady Elite: • Pit prowess. To promote the company’s two-hour, on-site service guarantee, CopyLady changed its technicians’ polo top to a NASCARstyle bright-blue shirt with checkered flags and logos for the company and the service guarantee. With the techs’ outfit resembling that of a racecar pit crew, it’s a conversation starter for CopyLady’s commitment to fast and accurate service.

• Top contracts. The dealer landed a pair of key wins in 2019; one was the We Saw It In ENX Magazine

largest law firm in its county, the other is the biggest interior decorator in southwest Florida. The latter included copiers and service for multiple offices across several counties.

• Selfless approach. The “service above self” company culture is embodied by executive and team member participation in volunteer activities at women’s shelters, food banks and community clean-ups. The activities have a salutary effect on building camaraderie among the employees.

• Female empowerment. CEO Cynthia Duff participates in local business workshops as a guest speaker to empower other women to achieve success and confidence in business.

Mid Ohio Strategic Technologies Columbus, OH www.bizmachines.com

Year Founded: 1979 President/Owner: Karen Hoskinson (president), John D. Hoskinson II (vice president) Number of Employees: 18

December 2019 | www.enxmag.com

•

119

Elite Dealers Under $5 million G

2019 I

N

central Ohio. GreatAmerica also cited Mid Ohio Strategic Technologies as a Dealer of Distinction and a Prestige Partner.

• Community awareness. The company supports multiple non-profit organizations through donations of money, time and resources. Churches are another target of the dealer’s generosity in an effort to help them enhance their technology.

Mid Ohio Strategic Technologies executives (from left): John Hoskinson Sr., founder; Karen Hoskinson, president; JD Hoskinson, vice president

Primary Vendors: Toshiba, Lexmark, Kyocera, Muratec, HP, Fujitsu Primary Solutions Offerings: Field2Base, Ancora, Formed A.I., Simply Paperless, SentryFile Primary Leasing Partners: GreatAmerica, U.S. Bank Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: Hardware (25%), solutions (25%) Biggest Accomplishment of the Past Year: Mid Ohio Strategic Technologies reinvigorated its culture with the addition of new employees with fresh ideas.

Why We Consider Mid Ohio Strategic Technologies Elite: • Happy anniversary. The dealer is working on a marketing campaign in conjunction with its 40th anniversary.

A series of events will include an open house and showcase opportunities that will pull in the community and other businesses, in addition to clients and prospects.

• Contract success. There were two pivotal takedowns for Mid Ohio Strategic Technologies, including a hardware deal for a manufacturer that provides interior accessories for automotive vehicles. The dealer also had success in automating a number of construction companies’ business processes.

• Industry honors. The company is a two-time winner of the Top Women-Owned Businesses honor for 120

•

Premium Digital Office Solutions Parsippany, NJ www.premium-digital.com

Year Founded: 1999 President/Owner: Alan Schwartz, Van Seretis (managing partners) Number of Employees: 16 Primary Vendors: Muratec, Lexmark, Brother, Panasonic, Neopost, Dahle, Konica Minolta Primary Solutions Offerings: PaperCut, All Covered, Ademero Primary Leasing Partners: TIAA Bank, Wells Fargo, GreatAmerica, U.S. Bank, DLL, LEAF Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: Color MFPs (20%), Printing services (20%), A4 (30%) Biggest Accomplishment of the Past Year: Premium Digital Office

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Solutions added All Covered IT and VoIP solutions, giving it a complete approach to the office environment.

Why We Consider Premium Digital Office Solutions Elite: • New partners. In addition to onboarding All Covered’s IT and phone offerings, Premium Digital Office Solutions turned to Brother for incremental business and MPS within its customer base, which has already paid dividends.

• Proper match. The biggest win for Premium Digital Office Solutions in 2019 was a non-profit client that included the installation of 50-plus machines. In right-fitting equipment within the client’s facilities, the dealer was able to reduce costs, as color jobs can now be sent to the proper device instead of desktop color printers.

• Familiar faces. The dealer believes it is vital for the sales force to establish personable one-on-one relationships with clients, and not rely on phone calls and email blasts to forge connections. Premium Digital Office Solutions wants to make each client feel as if they are the firm’s only customer.

• Benchmark excellence. In 2018, Premium Digital Office Solutions was presented the Excellence Award by the U.S. Institute of Trade & Commerce for exceeding industry benchmarks for all of its shipments.

Premium Digital Office Solutions team members (from left): Van Seretis, Alan Schwartz, Gary Alessio

www.enxmag.com | December 2019

We Saw It In ENX Magazine

OWN THE OFFICE, PIECE BY PIECE April 14-15, 2020

GAYLORD PALMS, ORLANDO, FL With over 1,500 attendees, ITEX is the largest and most extensive conference connecting vendors and Business Solution Providers. Attend ITEX and learn from other successful dealers how they are growing their businesses.

MANAGED IT, SECURITY, TELECOM

MANAGED PRINT

RESELLER AUTOMATION

SMART OFFICE

DOCUMENT MANAGEMENT

Visit www.itexshow.com to register today and take advantage of our early bird promotions THIS YEAR’S SPONSORS DIAMOND SPONSOR

PLATINUM SPONSORS

evolvedoffice

PARTNERSHIPS WITH

CO-LOCATED EVENTS

evolvedoffice

Elite Dealers Under $5 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Team Office Technologies Austintown, OH www.TeamOfficeTech.com

Year Founded: 2003 President/Owner: Thomas Reeveley Number of Employees: 26 Primary Vendors: Toshiba, Lexmark, Brother, OKI Data, Epson, HP, Fujitsu, KIP, Dell Primary Solutions Offerings: Adobe, Drivve, eBridge, PaperCut, Square 9, Pharos, PSIGEN, Kofax, cybersecurity, computer network support Primary Leasing Partners: LEAF, Wells Fargo, Marlin Approximate Yearly Revenue: $3.5 million Fastest-Growing Business Segments: Managed services, IT support, copiers, VoIP Biggest Accomplishment of the Past Year: Team Office Technologies continues to convert clients to a fully managed business-process solution, managing their servers, workstations, copiers/MFPs and business applications.

Why We Consider Team Office Technologies Elite: • Vertical solution. The dealer custom developed document management software for the title documents industry.

122

•

• Client success. Team Office Technologies secured a deal with a legal client that entailed Kofax eCopy scan stations and a live query connector to Time Matters software.

• Task masters. Regardless of the degree of difficulty, Team Office Technologies handles many challenging projects that involve multi-tier integrations.

• Helping hands. Team Office Technologies provides copier donations, along with gift baskets and certificates, in support of local events, as well as goodie bags for children’s Christmas parties.

Upstream Office Solutions Tampa, FL www.upstreamofficesolutions.com

Year Founded: 2012 President/Owner: Mark Wild Number of Employees: 9 Primary Vendors: Toshiba, Kyocera, Epson

www.enxmag.com | December 2019

Primary Solutions Offerings: PaperCut, SentryFile Primary Leasing Partners: TIAA Bank, Wells Fargo Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: Service (14%), sales (13%), supplies (8%) Biggest Accomplishment of the Past Year: Upstream Office Solutions increased its share within customer accounts through several large equipment upgrades.

Why We Consider Upstream Office Solutions Elite: • Growth initiatives. Expanding its managed print services platform has been critical for Upstream Office Solutions, including current clients and prospects.

• Client success. The biggest takedown in 2019 for Upstream Office Solutions was a 21-branch health care provider with new MFPs in a deal worth $210,000.

• Earning power. The dealer abides by the philosophy of “you get out what you put in” when it comes to employees. The result is a strong core of workers who are competitively paid and treated well by the company.

• Giving spirit. Upstream Office Solutions provides equipment donations to local charities in need, and also sponsors many events.

We Saw It In ENX Magazine

Elite Dealers Under $5 million G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS 2019

Yuma Office Equipment

Yuma, AZ www.yumaofficeequipment.com www.yoeconnext.com Year Founded: 1998 President/Owner: Daniel Bombard Number of Employees: 15 Primary Vendors: Ricoh, Xerox, Lexmark, Sophos Primary Solutions Offerings: ScanShare, PaperCut Primary Leasing Partners: U.S. Bank, GreatAmerica, Marlin Approximate Yearly Revenue: Less than $5 million Fastest-Growing Business Segments: Managed IT Biggest Accomplishment of the Past Year: Yuma Office Equipment continues to thrive in its ability to offer VoIP solutions.

Why We Consider Yuma Office Equipment Elite:

• MSP strategy. A multitiered marketing strategy that includes direct mail, email, social media, radio/ TV broadcasting and billboard placements has enabled Yuma Office Equipment to grow its MSP offering substantially.

• Business growth. Yuma Office Equipment became the sole technology provider for a pair of health care organizations. The deals included copiers and MFPs, managed network services and VoIP systems.

• Managing success. The dealer was awarded MSP of the Year during a ceremony at the Harvard Business Club.

• Gratis printing. Yuma Office Equipment provides free printing for a number of non-profit entities and also furnishes equipment donations to such organizations. Owner Daniel Bombard also serves on several volunteer boards at local and national levels.

CONTACT US TODAY!!!

17 Years Experience We Look Forward to Working with You

Stay Connected Share Your Views

The Largest Circulation in the Document Imaging Industry

27,000 Copies

Distributed Each Month!

Subscribe for ENX Magazine and/or ENX The Week in Imaging at www.enxmag.com

We Saw It In ENX Magazine

December 2019 | www.enxmag.com

•

123

engage ‘n exchange G

2019 I

N

Th

A eW e ek In I M

G

ELITE DEALERS

Congratulations to 2019 Elite Dealers engage ‘n exchange

2019

ngage ‘n exchange 1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.

25.

26.

27.

28.

29.

30.

31.

32.

33.

34.

35.

124

4 The Office A-COPI ABM Co., DBA Allen Business Machines Access Systems ACT Group Action Imaging Group – A Flex Technology Group Company Advance Business Systems Advanced Business Equipment Advanced Business Solutions LLC Advanced Imaging Solutions Advanced Office AIS (Advanced Imaging Solutions) All Copy Products Allied Business Solutions Alpha Laser & Imaging, LLC Altek Business Systems, Inc. Applied Imaging Atlantic, Tomorrow’s Office Automated Business Solutions BASE Technologies Bay Copy Benchmark Business Solutions Blue Technologies Braden Business Systems Caltronics Business Systems – A Flex Technology Group Company Cannon IV – A Flex Technology Group Company CBE Office Solutions – A Flex Technology Group Company Centric Business Systems Centriworks Century Business Services – A Flex Technology Group Company Choice Office Equipment and Supplies ClearView Business Solutions, LLC Coordinated Business Systems Copier Fax Business Technologies, Inc. (Copier Fax BT) Copiers Northwest, Inc. •

www.enxmag.com | December 2019

Pittston Gardiner Fort Wayne Waukee Cromwell Tucson Cockeysville Asheville St. Augustine Minnetonka Irvine North Las Vegas Denver Boise Evansville Telford Grand Rapids New York Warwick Bethel Rockland Lubbock Cleveland Fishers Sacramento Indianapolis Irvine Owings Mills Knoxville Costa Mesa Willowbrook Tampa Burnsville Buffalo Seattle

We Saw It In ENX Magazine

PA ME IN IA CT AZ MD NC FL MN CA NV CO ID IN PA MI NY RI CT MA TX OH IN CA IN CA MD TN CA IL FL MN NY WA

118 94 94 42 94 95 42 95 118 44 44 46 28 96 96 98 20 20 74 98 99 46 48 48 28 74 49 30 74 75 118 119 50 99 30

DEALERSHIP 36.

37.

38.

39.

40.

41.

42.

43.

44.

45.

46.

47.

48.

49.

50.

51.

52.

53.

54.

55.

56.

57.

58.

59.

60.

61.

62.

63.

64.

65.

66.

67.

68.

69.

70.

71.

72.

73.

74.

75.

76.

77.

78.

79.

80.

81.

82.

83.

84.

85.

86.

Copiers Plus Copy-Fax Digital Office Solutions CopyLady CopyPro Corporate Business Systems CPI Technologies Datamax, Inc. Definitive Technology Solutions (DTS) Docugraphics Doing Better Business, Inc. Donnellon McCarthy Enterprises Eakes Office Solutions EDGE Business Systems Edwards Business Systems, Inc. and Virginia Business Systems, Inc. Electronic Office Systems Elite Imaging Systems EO Johnson Business Technologies Fisher’s Technology FlexPrint LLC – A Flex Technology Group Company Flo-Tech – A Flex Technology Group Company Fraser Advanced Information Systems Function4 Genesis Technologies Inc. GoodSuite Gordon Flesch Company (GFC) Hendrix Business Systems Image 2000 Image Matters imageOne Image Source Image Systems & Business Solutions Image Systems for Business, Inc. Imagine Technology Group (ITG) Impact Networking, LLC Integrated Office Technology (IOTEC) James Imaging Systems, Inc. KDI Office Technology Kelley Imaging Systems KOMAX Business Systems Kraft Business Systems Laser Options – A Flex Technology Group Company LDI Color ToolBox Les Olson Company Loffler Companies, Inc. Marco Marimon – A Flex Technology Group Company Martin Group Meritech, Inc. Mid Ohio Strategic Technologies Millennium Business Systems Millennium Business Systems – A Flex Technology Group Company

We Saw It In ENX Magazine

CITY Fayetteville Virginia Beach Fort Myers Greenville Madison Springfield Little Rock Bloomington Charleston Altoona Cincinnati Grand Island Roswell Bethlehem Fairfield Troy Wausau Boise Mesa New Haven West Reading Sugar Land Northbrook Woodland Hills Madison Matthews Valencia Knoxville Oak Park San Bernardino Elk Grove Village Somerset Chandler Lake Forest Santa Fe Springs Brookfield Aston Kent South Charleston Grand Rapids Phoenix Jericho Salt Lake City Bloomington Saint Cloud Houston Lake Geneva Cleveland Columbus Livonia Cincinnati

STATE

PAGE

NC VA FL NC WI MO AR MN SC PA OH NE GA PA NJ MI WI ID AZ CT PA TX IL CA WI NC CA TN MI CA IL NJ AZ IL CA WI PA WA WV MI AZ NY UT MN MN TX WI OH OH MI OH

100 100 119 75 102 76 50 102 104 52 52 54 76 54 104 105 32 55 32 55 56 78 56 105 20 78 58 106 80 34 79 106 80 22 82 58 59 34 82 84 108 36 36 24 19 84 108 59 119 109 85

December 2019 | www.enxmag.com

•

125

DEALERSHIP 87.

88.

89.

90.

91.

92.

93.

94.

95.

96.

97.

98.

99.

100.

101.

102.

103.

104.

105.

106.

107.

108.

109.

110.

111.

112.

113.

114.

115.

116.

117.

118.

119.

120.

121.

122.

123.

124.

125.

126.

127.

128.

129.

130.

131.

132.

133.

134.

135.

136.

137.

126

CITY

Modern Office Methods (MOM) NATIONAL Business Technologies Nauticon Office Solutions NBM, Inc. Novatech, Inc. Offix LC Ohio Business Machines, LLC (OBM) On Demand Incorporated OneDOC Managed Print Services LLC Onnyx – A Flex Technology Group Company Pearson-Kelly Technology PERRY proTECH Premier Business Products Premium Digital Office Solutions ProCopy Office Solutions – A Flex Technology Group Company Prosource Proven IT Pulse Technology Quality Business Solutions Repeat Business Systems, Inc. Rhyme RJ Young Shamrock Office Solutions–A Flex Technology Group Company Sims Business Systems, Inc. Smile Business Products Solutions YES Southwest Copy Systems Inc. Southwest Office Systems, Inc. Spectrum Technologies Standard Office Systems Stargel Office Solutions Stone’s Office Equipment Stratix Systems Systel Business Equipment Team Office Technologies TGI Office Automation The Swenson Group (TSG) Topp Business Solutions TTSG U.S. Business Systems, Inc. United Office Systems, Inc. Upstream Office Solutions Usherwood Office Technology UTEC Vision Office Systems, Inc. WCC Business Solutions WiZiX Technology Group Woodhull, LLC XMC, Inc. Yuma Office Equipment Zeno Imaging •

www.enxmag.com | December 2019

Cincinnati Albany Gaithersburg Burlington Nashville Gainesville Cleveland Houston Oklahoma City Sandusky Springfield Lima Troy Parsippany Tempe Cincinnati Tinley Park Carol Stream Baltimore Albany Portage Nashville Dublin Tempe Sacramento Portland Albuquerque Fort Worth El Paso Duluth Houston Richmond Wyomissing Fayetteville Austintown Brooklyn Livermore Scranton Hanover Park Elkhart Marietta Tampa Syracuse Ann Arbor Charlotte Clearwater Roseville Springboro Memphis Yuma Houston

We Saw It In ENX Magazine

STATE

PAGE

OH NY MD MA TN VA OH TX OK OH MO OH MI NJ AZ OH IL IL MD NY WI TN CA AZ CA OR NM TX TX GA TX VA PA NC OH NY CA PA IL IN GA FL NY MI NC FL CA OH TN AZ TX

60 85 60 62 24 86 86 109 62 88 110 36 110 120 64 38 40 64 112 88 65 26 89 89 65 90 112 90 66 66 68 114 68 40 120 26 114 69 92 115 116 122 69 116 117 117 92 70 70 123 72

Quick Quality

Engineered High-Quality Metal Printer/Copier Stands

CABINETS

All Cabinets Can Ship Same Day!

QQC

Warehouses located in Kentucky and California OEM & Generic Compatible Options

TA3252

LX50-13

LX4140-20

TA3110

• 888-831-3030

• qqcabinets.com

NEWEST ENX AD QQC.indd 1

Flat-Pak Design No tools required

• info@qqcabinets.com 7/23/2019 9:15:57 AM

The missing piece you have been looking for.

Circuit board repair, fixing assemblies, laser scanners, control panels, staplers, motors and more.

All under one roof with 100% employee owned customer service and the best warranty coverage in the industry.

NATION-WIDE REPAIR HOLDING COMPANIES

Nation-Wide Repair Service www.nwrsinc.com Fusion Image Technology www.fusionimagetech.com 16151 Foster Street | Overland Park, KS 66085 Customer Service 866.655.8676 | Technical Support 800.798.1814

We Saw It In ENX Magazine

December 2019 | www.enxmag.com

•

127

DECEMBER 2019

Display Advertisers Index ACDI ...................................... 43 https://acd-inc.com Agent Dealer ............................. 7 Phone: 1-888-414-8120 www.agentdealer.com All Leasing Services ............. 133 Phone: 1-866-727-3750 Fax: 1-949-727-3850 www.alscopiers.com Arlington ................................ 27 Phone: 1-800-887-3040 Fax: 1-847-689-1616 www.arli.com

DCS.......................................... 35 Phone: 1-800-766-5400 www.dcsbiz.com

Hytec........................................ 63

ECI Solutions.......................... 39 Phone: 1-866-342-8392 www2.ecisolutions.com/elitedealers-2019 www.ecisolutions.com

Image Star............................... 53

EPSON ...................................... 2 https://epson.com/business-printers Escalera ................................. 123 Phone: 1-800-622-1359 www.escalera.com Evolved Office....................... 101 Phone: 1-954-903-7900 dealersolutions@evolvedoffice. com

BTA.......................................... 93 www.bta.org

Flex Technology Group.......... 15 Phone: 1-815-790-0658 Email: Dan@OvalPartners.com www.flextg.com/connect

CET Group ............................. 97 Phone: 1-508-802-9959 www.CETGroup.com www.Q2Products.com Clover Imaging Group........... 81 www.cloverimaging.com/ makeanimpact 128

•

www.hytecrepair.com

Phone: 888-632-5515 www.imagestar.com ITEX 2020 ............................. 121 www.itexshow.com ImagineIT ............................. 123

Brother ..................................... 5 Phone: 1-866-455-7713 (x8) www.Brothersolutions.com Contact: bapp@brother.com

Canon ...................................... 29

Phone: 1-800-883-1001

Future Graphics ..................... 67 Phone: 1-818-837-8100 www.fgimaging.com GreatAmerica Financial Services...................................... 3 Phone: 1-800-234-8787 www.greatamerica.com

www.enxmag.com | December 2019

Phone: 1-585-872-5802 Empties@ImagineRecycling.com Katun....................................... 73 www.katun.com Konica Minolta ....................... 37 www.reshapework.com KYOCERA ............................. 41 LD Products ............................ 91 Phone: 1-866-780-9385 www.cpd.ldproducts.com/ testimonials LEAF Commercial ................. 31 www.LEAFnow.com/enx-1219 Lexmark .................................. 33

We Saw It In ENX Magazine

DECEMBER 2019

Display Advertisers Index Liberty Laser Solutions......... 61 Phone: 1-800-570-1897 www.LibertyLaserSolutions.com Mars International.................113 Phone: 1-973-777-5886 Fax: 1-973-777-5889 www.marsintl.com Muratec.................................... 57 Phone: 1-469-429-3300 www.muratec.com

NuWorld Business Systems................................. 8-13 Phone: 1-800-729-8320 Fax: 1-800-829-0292 Parts order: 1-562-977-4949 www.nuworldinc.com

Ninestar Technology Co., LTD......................................... 132 Phone: 1-800-817-0688 www.ninestartechonline.com Novatech................................. 103 www.novatech.net/acquisitions

Static Control.......................... 83 Phone: 1-919-774-3808 Phone:1-800-488-2426 www.scc-inc.com

Panasonic................................ 51 Phone: 1-877-207-0035 www.Info.panasonic.com/ business-scanners

Supplies Network.................... 47 Phone: 1-800-729-9300 www.suppliesnetwork.com

Pinnacle Sales, Inc................... 71 Phone: 1-440-734-9195 www.psi-ohio.com/excellence

Supplies Wholesalers..... 134-135 Phone:1-866-817-8795 www.SuppliesWholesalers.com

Nation-Wide Repair Service.................................... 127 Customer Service:1-866-655-8676 Q2Products.com...................... 97 Technical Support: 1-800-798-1814 www.nwrsinc.com QQC Cabinets....................... 127 www.fusionimagetech.com Phone: 1-888-831-3030 www.qqcabinets.com Nectron International Inc....... 77 Phone: 1-281-240-2222 Phone: 1-800-456-4678 Fax: 1-281-240-0468 www.nectron.com

Sharp........................................ 21 www.SIICA.SharpUSA.com

TIAA Bank............................... 23 Phone: 1-866-424-9660 www.TIAABank.com/commercial Toshiba................................... 136 Phone: 1-949-462-6201

Ricoh........................................ 45 www.ricoh-usa.com

UniNet.....................................111 www.uninetimaging.com

RingByName.......................... 107 Phone: 1-800-330-2233 https://money.ringbyname.com

Visual Edge Technology............ 4 www.visualedge.com

Ross International..................113 Phone: 1-973-365-9900 Phone: 1-800-240-ROSS Fax: 1-973-473-8800 www.ross-international.com We Saw It In ENX Magazine

Xerox........................................ 25 www.Xerox.com Zygoquest Group................... 87 Phone: 1-610-585-1330 www.zygoquest.com

December 2019 | www.enxmag.com

•

129

DECEMBER 2019

JANUARY 2015

Business Card Directory Cartridge Warehouse Cartridge International, Inc. International,

Don’t Get Don’t GetStung Stung

By The Competition!

By The Competition!

er.cr.ocmom n e n o t o i t w w ww.c.c ww ww Ask about our

For All All Your Your OEM, OEM, Compatible For Remanufactured Supplies && Remanufactured All Makes Makes All Models && Models

12,000 Different SKU’s

Toners Inkjets Laserjets Drums MICR’s Developers Ribbons Ribbons Copy Copy Cartridges Cartridges Maintenance Maintenance Kits Kits Developers l

l 

l

l 

l 

l 

Contact Joe: sales@CWItoner.com Contact sales@CWItoner.com Call ph: 310-828-2225 fx: 310-828-2262 ph: l747-888-9990  fx: 747-230-5127 Now 2880 Colorado Blvd., Monica CACanoga 90404 Park, CA 91304 7900Santa Alabama Ave.,

Digital Duplicators Risograph & Ricoh Bought & Sold RZ990 RZ220 RZ390 RZ590

1700 3700 3750 3770

MZ790

***All Models*** ***Available***

HQ7000 HQ9000

JP8000 JP8500 JP4500 JP3000

---------------------------------

Rebuilt Duplicators Retail Ready Full Tech Support Full Parts Support

SELLING

MASTERS • OEM • Compatibles

Now Available!!

CALL NOW!

Phone: 405-912-1700 Fax: 405-912-1900

email: culver-enterprises@swbell.net

“We want your empties.

BUY/SELL COPIERS So does everybody else.”

Remarketing IT Assets Reposession Service Copiers Others might talk a good game, but EOS delivers: ✔ Speedy payment

Specialized Logistics ✔ Fast & accurate

Contact us now. It really Electronics does pay to work with us!

inspections R2 Certified Recycling

303-465-3134 TRI RESOURCES INTERNATIONAL

YKC

✔ Best-in-the-business, match-or-beat pricing

800 . 4 8291-1900 7.6798 860 Your global empties partner since 1996.

w w w. thinkarcoa.com www.eosusa.com

We Buy & Sell Cell Phones | Empty Inkjet & Toner Cartridges | OEM Surplus | Laptops & IT Equipment

Used Copier Sale USA, North & South America Welcome

Canon, Konica, Toshiba, Ricoh, Xerox, etc...

YKC, Inc. 435 Oehler Pl. #200 Carlstadt NJ 07072

C 2009 Asay Media Network

Hela Chang Canoncopier@hotmail.com Phone: 201-313-0055 Fax: 201-313-0077

www.golfgong.com

Stay Connected Share Your Views

The Largest Circulation in the Document Imaging Industry

27,000 Copies

Distributed Each Month!

Subscribe for ENX Magazine and/or ENX The Week in Imaging at www.enxmag.com 130 64

••

www.enxmag.com | l December 2019 www.enxmag.com January 2015

WeSaw SawIt ItInInENX ENXMagazine Magazine We

DECEMBER 2019

Clear out, cash in!

First in Integrity. First in Service.

$ELL your surplus supplies! · Copier Toner

· LaserJet Toner · Copier Drums

· Ink Cartridges · Printer Parts

· Free Quotes!

(800) 533-9949

ext. 240

www.SellSurplusSupplies.com

Nationwide Air-Ride Shipping De-Installation ► Data Security www.goschock.com ► Storage NATIONWIDE COPIER800-733-2753 SHIPPING ► Insurance info@goschock.com DAILY PICKUP MAJOR METRO AREAS ► ►

www.goschock.com | 800-733-2753 | info@goschock.com

WE SELL

Fax, Copier & Laser Printer Parts Specialist

EMPTIES!

(Live friendly assistance all day)

FREE PARTS RESEARCH FOR

INK & TONER CORES, DRUMS & FUSERS, ALL BRANDS!

CANON

17 Years Experience

NO PARTS #’s NEEDED TO ORDER WE STOCK FUSER UNITS, FEED KITS, DRUM KITS, CIRCUIT BOARDS & MANUALS l l l

l l l

l

HARD DRIVES FOR ALL COPIERS IN STOCK. ALL BRANDS NETWORK & SCANNER OPTIONS IN STOCK FAX KIT OPTIONS FOR ADD ON TO ANY EXISTING COPIER FUSER UNITS & CIRCUIT BOARDS. ALL MODELS IN STOCK Order parts without parts # Parts Ship Same Day Free parts diagrams CANON

Call Us For Free Parts Research Dial: 1-800-634-9329 or 1-866-FAX-PART Visit our websites at: WorldOfFax.com and CopierPartsStore.com

CONTACT US TODAY!

585-872-5802

Empties @ ImagineRecycling.com Summer End Compatible Toner Cartridges For Brother Printers TN660 $3.19 DR630 $6.69 TN221K $4.09 TN221/225-4pk $16.55 TN221/225-5pk $20.65 DR221 $6.89

We Saw It In ENX Magazine

Savings

For OKI Printers Drum B410 $19.89 Drum B4200 $26.99 Drum C330 $42.99 Drum B431 $19.99 Drum B4400 $14.99 Drum C3100 $21.99

Ph: 610-430-1300 - sales@itcsupplies.com

December 2019 | www.enxmag.com

•

131

SW PLATINUM MPS TONER LINE Engineered in the USA Quality Manufactured by Our Tier 1 Factory Partner PR

EMIUM

LIFETIME

• Engineered for Robust MPS Environments • Lifetime Performance Guarantee • Full Equipment Protection • Patent Safe Design • ISO / STMC Certified • Elegant, Professional Packaging • Highest Quality BOM (Bill Of Materials) • Highest Page Yields = Lower CPP (Cost Per Page)

T RAN

Y

W

AR

1-866-817-8795 www.supplieswholesalers.com

LEADING DISTRIBUTION

SHIPPING SAME DAY UNTIL 8:00PM* (EASTERN) DELIVERING TO 95% OF THE U.S. POPULATION WITHIN 1-2 DAYS BY GROUND (FREE OVER $200)

© 2019 - Supplies Wholesalers, All rights reserved.

Not responsible for typographical errors. Prices subject to change without notice.