2 minute read
MEMBER RESOURCES
by EONE
MEDICAL RESOURCES
Avoid the wait with MDLIVE.
Your life is 24/7. Now your doctor is too. By activating your MDLIVE account, members can consult with a board-certified doctor by phone, secure video, or MDLIVE App – anytime, from anywhere. Do not wait until you need care, activate your account and download the App TODAY! MDLIVE has an average wait time of less than 10 minutes for non-emergency conditions and prescriptions can be sent to your local pharmacy. Call MDLIVE to treat: Insect bites Allergies Ear problems Cold / Flu Pink eye Constipation Rash Cough Sore throat UTI
Call 888-632-2738 or visit: https://members.mdlive.com/
Find a Doctor
Whether you need a doctor or facility, the provider search online tool can help you find what you are looking for based on your specific needs. It is easy for you to find the doctors you need: • Go to www.cfablue.com. • Select Find a Doctor; Search Now. • Under search providers, click the blue box
Find a Doctor under medical. • Until you have your ID card, select
Browse a list of plans
• Search by Zip Code or City, State. • Select BlueCard PPO as the network. • Search by doctor last name, specialty or facility, or choose the type of provider/facility you are looking for –based on your criteria you may be prompted for additional information. • Follow on-screen instructions.
• Once you have your ID card, you can
search using the 3 letter prefix of your
Subscriber ID- AAL Online Account Access
Get easy access to claims information 24/7 and order replacement ID cards, all on a secure website that is password protected and data encrypted.
Registering and Creating an Account:
• Go to www.cfablue.com. • Select the Members option to access your client information. • Click Register New User and enter your username, email, and type of user, and then click Submit. • Verify your identity by providing requested information (participant
ID, participant last name, participant zip/postal code, participant date of birth), and then click Next. • Establish your password, and then click Submit.
Viewing your Personal Claims:
• Click on Status and choose Claims History from dropdown options. • Enter the date for a specific claim you would like to review. • Claims will be produced beginning with the chosen date. • The Accumulators drop down will allow you to view claims, yearto-date deductibles, and out-of-pocket spending.
