Quality times vol 2 iss 1 nqi newsletter 08 05 2015

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NATIONAL QUALITY INFRASTRUCTURE FOR NIGERIA

A quarterly newsletter published by the National Quality Infrastructure Project – a project funded by European Union’s 10th EDF Programme for Nigeria.

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building trust for trade

C O N T E N T S

TRADE PARTNERSHIPS – THE BASIS FOR IMPROVED QUALITY In the past two years, our work on the NQI Project for Nigeria has ensured an awareness of the economic rationale for improving on the level of quality that exists in Nigeria.

Within the policy landscape, the grounds for best practice are progressively changing existing trade standards in Nigeria.

Through the efforts of the NQI Project, a universal culture of quality has become a hot topic among policymakers in Nigeria. The Nigerian Government through the Honourable Minister of Industry, Trade and Investment voiced its commitment on 17 March 2015, to implement the crucial policy recommendations of the Green Paper for the Nigeria National Quality Policy.

Thus far, the NQI Project has focused its technical expertise and financial support to create an enabling atmosphere for new Quality Infrastructure (QI) institutions to flourish.

Several ongoing programmes aim to build the capacity of government MDAs, the quality control profession, and the Organised Private Sector in Nigeria. Work is ongoing to develop standards-based industrial practices and an innovation-driven approach to legal reform which will help correct existing gaps in the countrywide systems for quality control, business credibility and policy administration – using the vehicles of the Nigerian National Accreditation Service (NiNAS), and the Working Group on Technical Regulations (WG-TR) – to better improve Nigeria’s performance in the international markets.

This second issue of Quality Times illustrates the benefits of cooperation and partnership to the success of the of industrialisation process. It highlights the Quality Policy success story that follows the efforts of the National Steering Committee on Quality Policy to define a quality culture for Nigeria, and also the connections with the regional Quality System ECOQUAL for West Africa. Of equal note is the rising interest among local businesses that support the trade promotion infrastructure to offer regulated services for product testing and laboratory calibration.

An exclusive interview with Standards Organisation of Nigeria (SON) voices the reaction spurred on by the need of organisations in Nigeria to adapt to the demands of recognising the usefulness of international trade confidence as tool of economic development.

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Editorial Notes

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News and Features

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Success Story

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Partnerships and Events

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Tools and Resources

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- From the desk of the Editor.

This project is funded by the European Union

This project is implemented by UNIDO

The views expressed in this publication do not necessarily reflect the views of the European Commission.

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The NQI Project brings different institutions, businesses, communities and individuals together as stakeholders on the issues of quality.

New Ideas. Little Changes. Big Rewards.

NiNAS is the acronym assigned to the Nigerian National Accreditation Service – the quality infrastructure institution empowered to assess and accredit laboratories that offer testing and calibration services, inspection bodies, and certification bodies of quality management systems and products in Nigeria.

In response to growing interest from the manufacturing sector and also government establishments, the NQI team facilitated consultations between the FMITI, SON, the OPS and other interested stakeholders to bolster the initial preparatory work already undertaken by the National Standards Body. With support from the Minister of Industry, Trade and Investment, Mr. Olusegun Aganga, the Accreditation Steering Committee was created in 2014 to provide a balanced representation of public sector and business interests in the provision of accreditation services in Nigeria. This Committee will serve as an advisory organ for the operations of the NiNAS. NiNAS ASC Composition - Representation of Current Interests in 2014

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Public Interests Private/Business interests Laboratory Testing

Certification of Products & Systems

Personnel & Inspection Body Accreditation (POTENTIAL ACCREDITATION ACTIVITIES)

Source: ASC Membership List

Private/Business interests

The NQI Project team spoke with Mr. Joseph Odumodu, the Director-General of the Standards Organisation of Nigeria, during the review of the Green Paper for Nigeria’ Quality Policy in Abuja. SON is an implementing partner organization under the NQI Project and is also one of the key institutions that would be affected by the changes to quality infrastructure arrangement in Nigeria.

An excerpt from the interview granted by Mr. Odumodu.

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The Right Foot Forward In the months since the NQI Project team from UNIDO started its work, the passage of time has brought with it renewed insight into the strengths and abilities of Nigerian institutions to manage the likely challenges that would be imposed by the demands an enhanced quality environment.

From the institutions making up the National Steering Committee on Quality Policy, over 30 government establishments and private sector associations that operate quality infrastructure systems participated in the NQI training sessions on Good Governance and Professional Practices for NQI Professionals in Nigeria in December 2014. International experts from the Project delivered modular training focused on the core principles of ethical practices that would ensure sustainable NQI systems can be built up in Nigeria.

The feedback confirmed that the training had assisted them severally to evaluate their organisation’s operating procedures and management systems to propose progressive norms using criteria such as risk awareness, accountability, audit systems and regulatory compliance measures to enhance the delivery of the organisation and also the performance of individuals.

Public Interests

At the inaugural meeting, the Minister appointed the Department of Weights and Measures as co-chairperson, representative of the Federal Ministry of Industry, Trade and Investment on the Accreditation Steering Committee.

The committee duly elected, for its administration, the National Society for Quality as Co-Chair, while the Manufacturers Association of Nigeria secured the slot for Vice-Chair. In 2014, the NQI Project produced a Directory of Testing and Calibration Laboratories in Nigeria which indicated that laboratory testing and calibration services (continued on page 3)

SON DG Lists Changes and Benefits in the New NQI Climate

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By the end of the first quarter of 2015, over ten institutions had created an internal mechanism to instil the principles of good governance within their organisations, including a responsible staff empowered to act as auditor, to sustain the drive for improved management systems and corporate responsibility.

Q. An enhanced Quality Infrastructure for Nigeria will bring about changes to the structure and organisation of many key institutions in Nigeria, and also to their operations.

What specific changes do you foresee or anticipate would affect the structure and function of the Standards Organisation of Nigeria as the national standards body in Nigeria?

In government, management decision-making follows a process of hierarchies and ultimately it is the Board that determines where we are, where we should be headed and how we can get there. My ideas about what I think the changes should be, could hardly be considered as the intended outcome. (continued on page 5) 0 2

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Nigeria Produces Its First Quality Policy

International Expert delivers a training on Proficiency Testing

New Ideas. Little Changes. Big Rewards (cont.) could be provided locally – albeit at a basic level.

A listing of over 40 laboratories operating testing facilities for Food and Beverage businesses was compiled in January 2015 from both the Directory and stakeholder submissions, based on the level of the preparedness to be assessed for accreditation.

The NQI Project reviewed, in March, the findings of its Calibration expert from a field evaluation, spanning 3-months, of laboratories that calibrate equipment used in testing laboratories. Equipment calibration ensures readings recorded in testing laboratories are accurate and reliable. From the gaps noted between current laboratory practices in Nigeria and the procedures required by the international standard, the NQI Project will design an action to assist laboratories to address these gaps so they conform better to international practices – for better laboratory performance and greater acceptance of Nigerian goods.

UNIDO international experts delivered the firstphase of knowledge development trainings on Proficiency Testing (PT) to determine the extent of PT needs in the Food and Beverage industry sector with reference to the technical and management requirements of ISO 17043. By March, over 120 testing laboratories in four major cities had received training on ISO 17043 standards for Proficiency Testing with a focus on the Food and Beverage testing laboratory needs. There are viable opportunities to set up conformity assessment businesses in Nigeria to meet the demands of trade partners to comply with the conditions of trade standards and adopt qualitybased practices that promote cross-border trade.

This novel area in Nigeria is approached from the demand perspective while addressing formal ways to encourage local supply of accreditation services.

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“This document is another milestone in the implementation of Nigeria’s Industrial Revolution Plan which seeks to diversify the economy of this country and also our revenue sources with a focus on the areas where we have competitive and comparative advantages. In part, the Quality Policy document is the foundation for a self-regulatory framework that would help Nigeria achieve the benefits from innovation, technology, industrialisation, quality services leading to quality lifestyles.” Those were the words of the Minister of Industry, Trade and Investment – Mr. Olusegun Aganga, when the National Steering Committee presented him with the Green Paper for the Nigeria National Quality Policy to complete their assignment.

Over 50 multi-sector institutions in Nigeria were coordinated by the technical secretariat of the National Steering Committee (SON); and the UNIDO NQI Project provided technical support and an operational budget.

In one year and five months, the Committee carried out public consultations in major Nigerian cities, and engaged policymakers to appreciate an industrialisation process that relies on trade innovation and competitiveness. The NQI Project enhanced the Committee’s output with capacity building programmes that analysed the NQI baseline and the application of fundamental principles on risk management and good governance in private and public institutions; and it also provided an operational budget. In 2014, UNIDO also organised two comparative case study trips to expose the Committee to the globally recognised quality systems in Austria and Malaysia.

On this basis, the Committee recommended a plan for the Government to implement policy directions that create a sustainable environment for good business practices, standardised processes for manufacturing, consumer redress against poor quality and unacceptable trade; with steps towards improving Nigerian laws to encourage entrepreneurship and uniform trade standards. The Green Paper is currently under review by the Federal Executive Council.

Some key innovations are the National Quality Council, a supervisory role on technical regulations regime for the Federal Executive. On the basis of best practice, work is ongoing to set up a national authority for accreditation services to serve all economic sectors. The roadmap for Technical Regulators in Nigeria is to help align Nigeria’s practices with the WTO Guidelines on TBT and SPS, to address trade barriers and safety of food products. The OPS benefits also through mechanisms that will create a profitable environment so private businesses offer certification services to support industrial growth.

Mr. Patrick Kormawa, the UNIDO Representative to Nigeria and ECOWAS explains the national impact thus, “this Quality Policy will bring together the Nigerian public sector, private industry and consumer environment as partners on the issues of quality. UNIDO’s role helped to ensure the Green Paper inculcates quality culture through the creation of credible quality infrastructure to realise the goals of the ongoing industrial revolution plan of the Government of Nigeria including, the systems for testing and certifying made-inNigeria products locally, to international standards”.

The Minister commended UNIDO and the EU for supporting the Government with technical expertise based on global innovations.

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Demand-driven Synergies: From Farm to Wealth The Federal Ministry of Health received support from the EU-funded NQI Project to kick-off the implementation of the National Policy on Food Safety in Nigeria. The joint initiative seeks to build capacity and create awareness on the issue of safe food handling to eliminate ‘high risk’ foods from the Nigerian markets and improve food manufacturing procedures to stimulate food exports from Nigeria.

At the public event to kick-off the implementation of this policy, the Minister of Health, Dr. Khaliru Alhassan had given assurance of support from the Government towards this outcome.

“The benefits briefly stated, include the curbing and drastic reduction of the incidences of food poisoning or food-borne illnesses in Nigeria, as well as enhancing the acceptability and the value of foods produced in Nigeria in other countries/international market.

The added benefit of increased foreign exchange earnings for the country, will assist the Federal Government realise its goals of moving away from merely relying on one revenue stream, and also to generate employment for our teeming youth.” He also tasked the Department of Public Health and the National Primary Health Care Development Agency from his Ministry to collaborate on this initiative.

In January 2015, the NQI initiative lent its support to the Ministry to establish two supervisory bodies – the Inter-Ministerial Committee on Food Safety and the National Food Safety Management Committee which are to oversee an integrated food safety control system for Nigeria and safeguard the mandates of the implementing government agencies.

The technical work of these two committees has been structured to address existing trade and international obligations, science and research, health, agriculture, and environmental concerns within this system by December 2017. The programme is to be supported through a sustainable funding system set up by the Nigerian Government.

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A Supply-end Upgrade: Trade Regulations The impulse to organise Nigeria’s framework for technical regulations grew stronger in 2014 following stakeholder reactions to the governance of trade practices in Nigeria.

To complement the Federal Government plans to restructure its functional organs, the NQI Project opted to support the reforms in the trade sector – through the multi-sectoral Working Group on Technical Regulations (WG-TR) a ensuing from the project activities implemented to build institutions with abilities to facilitate trade for Nigeria.

In March 2015, when the Working Group was inaugurated, the Permanent Secretary representing the Federal Ministry of Industry, Trade, and Investment, Ambassador Abdulkadir Musa expressed the Government’s wish for the 13 institutional members set upon their tasks to assess the Nigerian system of technical regulations against international best practice and WTO conditions; and to design a roadmap to harmonise this system in Nigeria with reference to the WTO TBT and SPS agreements to reduce trade barriers and improve standards of hygiene for food products offered for trade.

Previously, the Department of Trade within the Federal Ministry of Industry, Trade and Investment ran the Enhanced National Focal Point on Multilateral Trade Matters since 2002 – as a multistakeholder platform to guide Nigeria in global trade negotiations – but within Nigeria, concrete arrangements to prepare and apply technical regulations for trade using WTO Guidelines posed a major challenge to both public sector regulators and Organised Private Sector businesses alike.

These will include quality infrastructure considerations applied in line with the WTO Sanitary and Phyto-Sanitary obligations to encourage trade in wholesome, safe and affordable Nigerian food products in the domestic and export markets.

Armed with feedback from stakeholders on the need for improved awareness of regulatory principles for developing trade standards, the WG-TR was constituted by 13 key institutions from this bloc that influence trade requirements for food and beverage, environment, energy distribution, standards development, and quality control in Nigeria.

In December 2014, trainings were delivered to enable the WG-TR members apply risk management strategies to improve the regulatory framework and sector-specific templates were developed.

Award. UNIDO is implementing this EUR 12 million West African Quality System Programme in the 16 ECOWAS Member States.

Outcomes from the NQI Project for Nigeria such as the National Accreditation Service will be adapted to achieve regional goals for effective trade integration in the ECOWAS sub-region.

The Working Group on Technical Regulations is expected to clarify how the functions of standards development, regulatory activities, market surveillance and conformity assessment are to be applied in Nigeria to enforce compliance with trade rules and also promote trade innovations among Nigerian businesses. Its recommendations will guide the procedure for Executive Oversight and will be proposed in a Green Paper for the Government’s consideration by 2017.

In a joint communiqué, the 42 institutional members of the multisectoral committee agreed on the task framework for their technical roles in the agriculture, trade, health, environment, science and research sectors resolving to align the system of managing food safety in Nigeria with Global Best Practices.

QUALITY SYSTEM: THE REGIONAL APPROACH The third phase of the EU-funded regional Quality System Programme was launched in Abuja, Nigeria in November 2014 to assist ECOWAS in its preparations to adopt a regionwide Quality Scheme and Quality Q U A L I T Y

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Changes and Benefits in the New NQI Climate (cont.)

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results for one incentive or the other.

Q. Two SON food testing laboratories received international accreditation With ELMS, it will be easier to ensure in 2014. In this business terrain, how the integrity of reports from SON. The National Quality Policy Green will they boost competitiveness paper recommends establishing a within the economy?

Q. And the National Quality Awards?

National Quality Council and SON will What is your vision for its success? likely play a major role to make it Ideally, we do not want to promote work. This Council will define, as the long-term export of primary SON recently completed a study with final authority, mandates of key commodities. Today, we now have the international agency, Global institutions involved in the NQI system The opportunity to test and certify Alliance for Improved Nutrition, of the during the review process. locally shea butter, cocoa, cashew current Quality Awards that we have nuts, etc for export . Now, the in Nigeria.

When I look at the major components products we test will be acceptable With funding from Global Alliance, the of metrology, accreditation, anywhere in the world providing training used the Fortification conformity assessment – among Nigerian exporters with an Programme currently operating in others, which exist within a national opportunity to make more money – Nigeria as a marker to re-assess the quality infrastructure … I have seen when we test their produce.

Nigerian Quality Awards. that there is a need to ensure that accreditation services are delivered SON now has an opportunity to For example, if within Nigeria through an independent National provide even 'blending support manufacturers are required to fortify Accreditation Body structured so as to services‘. This means a producer can foods with 10% of nutrients such as be able to stand on its own. test his produce at SON and blend the vitamins or iodine, we find what Personnel from SON will be able to product to meet with the expectations appears to be a discrepancy between take up positions as auditors or of the markets he seeks to export to. the iodine level at the factory setting inspectors insofar as they perform This is a new service we will offer to and the iodine level in the market these tasks within the framework local producers. setting. When the food product is already defined for the national tested at the factory, the iodine level accreditation body.

We will also provide some routine is 10%. However, the products in the testing services on common produce market would record only a 2-3% level In the area of conformity assessment, in the market, such as corn, and also of iodine fortification and some of SON laboratories are being accredited. monitor farms and the farm produce. such manufacturing companies are We will also operate as an inspection We would then be able to review getting awards for quality. and testing agency competing for a geographical variations in the results fair share of the market. SON will offer of the food we test.

The definition of Quality is not merely a unit to handle conformity limited to quality derived under assessment services, and also a We are preparing a strategic plan for laboratory conditions but ultimately, consulting unit. the laboratories to yield billions of quality is defined by the consumer.

Naira in testing services and, with our And if the consumer gets less than the With the system of government ability to participate in proficiency stipulated level of the nutrient, there funding in Nigeria, I see it as unlikely testing schemes with other countries, is no quality in that product. (See Pg.6) that a future administration will we will also serve the ECOWAS region. accept to fund a National Metrology Institute (NMI) for Nigeria. For Q. Could you share more insight on example, SON receives less than 10% the changes to the business of its budget from the Government. operations of SON laboratory Given that we have some residual facilities? expertise in this area, in line with our current mandate for scientific and We are introducing Electronic industrial metrology, SON seeks to Laboratory Management Systems host the NMI. (ELMS) so you are not able to change Looking ahead, we are going to see a results and we also want to transmit Standards Organisation with new results electronically. We are required divisions that host the expertise for to conduct our own testing, but often specialised areas of the NQI. We times we rely on outside testing believe also that we will play a key agencies because people deliberately role in the transition mechanism that DR. JOSEPH ODUMODU – DG SON falsify reports of laboratory test would be set up for this purpose.

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“GETTING IT RIGHT, FIRST TRY” – NATIONAL STEERING COMMITTEE ON QUALITY POLICY

metrology, standardization, and technical regulations. The task groups also touched on issues of communication, finance and budgeting.

2013 saw a marked shift in the industrial trade and investment priorities of the Nigerian Government.

Through its national development programmes for industrialization, the focus of the Federal Ministry of Industry, Trade and Investment has been to diversify the economic base of Nigeria and also to expand the industrial sources of revenue beyond the oil sector.

The National Quality Infrastructure (NQI) Project team from UNIDO reviewed the work plan and alongside SON supported the Committee with technical expertise, capacity building and an administrative budget.

The National Steering Committee on Quality Policy was set up in September 2013 as an inter-ministerial and multistakeholder working group drawn originally from 28 public sector and private sector institutions operating in different economic areas. The Minister of Industry, Trade and Investment, tasked the Committee with producing a Quality Policy Green Paper for Nigeria which would build in the element of standards to support the industrialization process and inform other national development initiatives for agriculture, mines and steel, natural gas, and the integrated master-plan for Nigeria.

The Committee carried out extensive consultations at the national and regional levels to include relevant stakeholder groups. The NQI Project also sponsored comparative case study trips to Austria and Malaysia to expose the Committee to best practice in other economies and produced review copies of the Green Paper.

The policy development process provided a learning experience on multi-stakeholder collaboration for the various government agencies in Nigeria, private sector businesses and institutions.

The roadmap highlights the need for a sustainable plan to engage with key policy influencers including the National Assembly , to align existing policies with the quality policy, and also to adapt best practice guidelines to fit Nigeria’s social On March 17, 2015 – a year and five cultural setting. Sensitization campaigns months later, the Committee completed its are also envisaged. task and presented the Minister with the Quality Policy Green Paper and the plan to As a next step action, the Minister will seek the adoption of the Green Paper and its implement it, for his review. implementation plan as national policies The Standards Organisation of Nigeria through the highest decision-making (SON) – as the Technical Secretariat of the structure of the Government of Nigeria – Committee – was charged with the Federal Executive Council. coordinating the implementation of the This will offer a foundation for Nigeria to achieve improved results for innovation, Committee work plan. industrialization, quality The work plan was designed to propose technology, services and a quality lifestyle for Nigerian innovations in five technical areas – society. accreditation, conformity assessment,

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The New NQI Climate (continued) The awards had been suspended in the last two years and the scheme is being reviewed as there is a gap in testing, a gap in the processes involved, and a gap in the confidence level.

Some of the previous award recipients do not see any value in it. So, we are looking again at the whole gamut of activities around the National Quality Award.

Through these awards we see a future of collaboration between the Consumer Protection Council, the Small and Medium Enterprises Development Agency of Nigeria and other government agencies in order to operate a holistic quality system that would be defined and rewarded through the National Quality Awards scheme.

Talking of collaboration, one of our major strategies will also ensure that we build stronger links with other agencies.

A standard does not stand on its own, unless as a mandatory standard it is used to improve the quality of life.

When we develop standards, we often find that mandatory standards and issues of Technical Regulations tend to intersect.

We need to engage and work with agencies like the Consumer Protection Council to ensure the success of the standard in improving the quality of life and I believe the spirit of the National Quality Policy is collaboration through a system to deliver quality to consumers ultimately.

Committee Members Pledge Commitment to Fundamentals of Quality Q U A L I T Y

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EVENTS GALLERY Capacity Building Programmes

UNIDO Training events: ▪ 1-2 & 4. ISO 17043 for Testing Labs (Lagos, Port Harcourt, Kaduna, Abuja) ▪ 3. Good Governance & Professional Practices for NQI Professionals – Government agencies and the private sector (Abuja) ▪ 5. Risk Management in Regulatory Frameworks for Technical Regulators (Abuja) ▪ 6. Foundations of Legal Metrology for Department of Weights and Measures (FMITI) personnel – (Tunisia) ▪ 7. Study tour of QI institutions for the Quality Policy National Steering Committee (Malaysia) ▪ 8. Pre-shipment Inspection process (Lagos) ▪ 9. Log-frame Review Tools (Abuja) The NQI Project works with…

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Stakeholder Engagement

Partnerships: 1-2. National Quality Policy public consultations (Abuja) ▪ 3. NiNAS Accreditation Steering Committee Inauguration (Abuja) ▪ 4-6. Technical Regulations consultations (Abuja) with the Nigerian Agricultural Quarantine Service; Nigerian Customs Service; Perm. Secretary - FMITI ▪ 7. Food Safety Ad-hoc Donor Working Group; ▪ 8-9. CPC Management; SMEDAN Management ▪ 10. Communication equipment presented to NQP Steering Committee Secretariat (Abuja )

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… the National Planning Commission, and the Department of Food Safety Federal Ministry of Health.

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Events: ▪ 1-2. National Quality Policy Green Paper presented to His Excellency, the Minister of Industry, Trade & Investment ▪ 3. His Excellency, the Minister of Health Inaugurates two Committees to supervise the implementation of the National Policy for Food Safety in Nigeria

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TOOLS AND RESOURCES

UPCOMING EVENTS: APRIL – JUNE 2015 Institutional Development  Consultations with the Working Group on the Organised private Sector – Lagos

Field Assignments

NQI Project Brochure

Directory of Testing and Calibration Laboratories

Laboratory Mapping Report

SME Guide

 Laboratory Mapping Exercise – Online  Field Study of Calibration Laboratories for ISO 17025 practice

Capacity Building  Training of Laboratory Personnel on ISO 17025 – Nationwide  Press Certification Bodies: Innovation and Standards in News Reporting

Ceremonies  World Metrology Day Commemoration  World Accreditation Day Commemoration

Conformity National Assessment Quality Benefits Policy Green Paper

National Food Safety Policy

Guideline on Good Governance for NQI Organisations

NQI Online Laboratory Mapping Tool Resources are available for download on the NQI Nigeria website: www.nqi-nigeria.org

Federal Ministry of Industry, Trade and Investment Old Secretariat, Area 1 Garki-Abuja Nigeria

info@fmti.gov.ng www.fmti.gov.ng For Contact and Enquiries: e.ubebe@unido.org Partnership and Visibility Unit National Quality Infrastructure Project www.nqi-nigeria.org UNIDO Regional Office in Nigeria UN House, Plot 617/618 Central Business District Abuja, Nigeria Tel.: (+234) 9 2205009 office.nigeria@unido.org

Delegation of the European Union to Nigeria 21st Crescent, Off Constitution Avenue Central Business District P.M.B. 280 Garki-Abuja Nigeria Tel: (+234) 9-4617800 delegationnigeria@eeas.europa.eu www.delnga.ec.europa.eu