Saint Mary's University, Executive and Professional Development 2018-2019 Programs

Executive and Professional Development 2018-2019 Programs

The classroom dynamic is really a shared space‌.

Knowledge is being drawn out from everyone in the room. Delvina Bernard, completing Certificate in Policy Development and Implementation

II

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Our educational and training offerings will put you ahead of the curve and are designed to show you where new skills and mindsets can take you while bringing immediate benefit to your organization.

The choice is yours.

Learning above and beyond.

Finding the training you need when you need it is critical. That’s why we offer you so many options.

Take a look:

You need training that translates into enhanced skills and greater on-the-job expertise. We deliver programs that enable you to:

−− More than 50 courses and 10 certificate programs −− A flexible 10-month schedule −− A talent development package with up to a 30% discount

Exceeding expectations.

At Saint Mary’s University, learning is multi-faceted — and fun. Here’s some of what we offer: −− Courses that enhance your insight and your expertise −− Acknowledged experts with experience in the subject and in training −− Opportunities to forge a new network, both colleagues and friends

−− Use what you’ve learned right away −− Understand current trends and address real-world scenarios −− Take best practices back to the workplace

Some things never change Our facilitators are leaders in their fields. They come from the Sobey School of Business and university partners. They come from businesses they own and operate. They are experienced, dynamic instructors and professionals in their own right. They can help you create impact with purpose.

Going above and beyond is second nature to our facilitators. Taking a course with us isn’t about sitting back and soaking things up-it’s about diving in and rolling up your sleeves.

Questions?

Contact us at epd@smu.ca if you have any questions about which program is right for you or if the program you are looking for is not within these pages.

For the most up-to-date program information, visit trainatsmu.ca

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You come away with a whole new appreciation of how to manage people effectively.

Kevin Thompson, Certificate in Skills for New Managers

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Table of Contents CERTIFICATES & SERIES

FINANCIAL

Certificate in Business Communications . . . . . . . . . . . . . . . . . . . . . . . . . 4 Certificate in Comprehensive Project Management . . . . . . . . . . . . . . . 25 Certificate in Engaging Stakeholders and Leading Change . . . . . . . . . 19 Certificate in Financial Management – Online . . . . . . . . . . . . . . . . . . . . 11 Certificate in Managing Conflict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Certificate in Managing Human Resources NEW! . . . . . . . . . . . . . . . . . 13 Certificate in Policy Development and Implementation . . . . . . . . . . . . 23 Certificate in Skills for New Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Certificate in Team Building and Group Dynamics . . . . . . . . . . . . . . . . . 15 Masters Certificate in Project Management . . . . . . . . . . . . . . . . . . . . . . 26 Series for Excellence in Financial Management NEW! . . . . . . . . . . . . . 12 Series for Excellence in Leadership NEW!. . . . . . . . . . . . . . . . . . . . . . . . 21 Series for Excellence in Written Communication . . . . . . . . . . . . . . . . . . 7

FULL COURSE LISTING COMMUNICATION

Certificate in Business Communications . . . . . . . . . . . . . . . . . . . . . . . . .

Business Writing Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Editing Essentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Grammar and Punctuation Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . .

Improving Interpersonal Communication . . . . . . . . . . . . . . . . . . . . . . .

Individual Writing Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Proofreading Plus NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Series for Excellence in Written Communication . . . . . . . . . . . . . . . . . .

Techniques and Strategic Communications for Government Professionals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Writing Effective Policies and Procedures . . . . . . . . . . . . . . . . . . . . . . . .

Writing Reports that Deliver NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Writing Skills for Challenging Communications . . . . . . . . . . . . . . . . . .

Writing Skills for Plain Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Writing Strategies for Winning Proposals NEW! . . . . . . . . . . . . . . . . . .

4 5 5 5 5 6 7 7 6 24 7 7 7 7

COMMUNICATION DIGITAL NEW!

Manage and Grow Your Website: Creating a Better User Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Website Research and Governance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CONFLICT RESOLUTION

Certificate in Managing Conflict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Foundations of Conflict Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Managing and Resolving Conflict in the Workplace. . . . . . . . . . . . . . . .

Negotiation and Dispute Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Third Party Neutral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9 10 10 10 10

Certificate in Financial Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Financial Management for Managers NEW! . . . . . . . . . . . . . . . . . . . . .

Series for Excellence in Financial Management NEW! . . . . . . . . . . . . .

Building the Financial Portion of a Business Case NEW! . . . . . . . . . . .

Financial Decision-Making NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Operational Budgets NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Understanding Financial Statements NEW! . . . . . . . . . . . . . . . . . . . . .

11 12 12 12 12 12 12

HUMAN RESOURCES

Certificate in Managing Human Resources NEW! . . . . . . . . . . . . . . . . . 13 Emerging Trends in Human Resources NEW! . . . . . . . . . . . . . . . . . . . . 14 Human Resources Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Talent Selection, Development and Retention . . . . . . . . . . . . . . . . . . . . 14

MANAGEMENT AND LEADERSHIP

Aligning Team and Organization: The Personal Approach . . . . . . . . . . 20 Applying Strategic Thinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Certificate in Engaging Stakeholders and Leading Change . . . . . . . . . 19 Certificate in Skills for New Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Certificate in Team Building and Group Dynamics . . . . . . . . . . . . . . . . . 15 Developing Managerial Effectiveness . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Engaging Stakeholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Essentials of Managing People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Facilitating Fundamentals for Group Discussions NEW! . . . . . . . . . . . 16 Leadership 2.0 NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Leadership Skills for the New Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Leveraging Team Dynamics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Making Change Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Meeting Leadership Challenges NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Risk Management Toolkit for Leaders NEW! . . . . . . . . . . . . . . . . . . . . . 21 Series for Excellence in Leadership NEW! . . . . . . . . . . . . . . . . . . . . . . . 21 Strategy Master Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Master Class in Strategy Execution: The Theory and the Practice NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Master Class in Strategy Formulation NEW! . . . . . . . . . . . . . . . . . . 22 Successful Team Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

POLICY

Certificate in Policy Development and Implementation . . . . . . . . . . . .

Developing Policy That Performs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Implementing Policy and Managing the Change . . . . . . . . . . . . . . . . .

Policy Evaluation NEW! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Writing Effective Policies and Procedures . . . . . . . . . . . . . . . . . . . . . . . .

23 24 24 24 24

Certificate in Comprehensive Project Management . . . . . . . . . . . . . . .

Masters Certificate in Project Management . . . . . . . . . . . . . . . . . . . . . .

The Project Management Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using Microsoft ProjectÂŽ Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25 26 27 27

PROJECT MANAGEMENT

In-House Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Registration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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Certificate in Business Communications No matter what your role, you need to be able to communicate. Over 70 percent of our workdays are spent interacting with others, so communication is an activity that we rely on heavily. The Certificate in Business Communications allows you to combine courses suited to your needs to build a certificate to fit your requirements, whether to improve your interpersonal, written or verbal skills. Once you complete one writing course, you can decide what other communication skills you want to work on.

Need some ideas on how to choose from the courses listed below to improve your daily communication? As a team member or team leader, you need to have well-developed interpersonal communication skills to get your ideas across clearly. Your writing is under continuous scrutiny and you want to gain some strategies for the government environment. And finally, regardless of your role, improving your writing skills will increase your ease and effectiveness in keeping people informed to maintain strong working relations.

If your goal is to improve your confidence and skills as a communicator then the Certificate in Business Communications is an ideal place to start.

Certificate Requirements

Individual Writing Analysis: Completion of each writing-related seminar in the Certificate in Business Communications entitles you to register for an additional analysis session.

See page 6 for details.

The certificate must be completed within a two-year period. Participants must complete the required Business Writing Skills seminar plus two elective seminars.

6 Day Certificate Program: $2,295 2018

CHoose 2 Electives

Required

Select the dates that work for you.

Sept.

Oct.

Nov.

2019 Dec.

Jan.

Feb.

Mar.

Apr.

May

June

Business Writing Skills Writing for clarity and conciseness 25-26

4-5

Editing Essentials How to edit that first draft for effective communication Grammar and Punctuation Boot Camp Learn how to avoid the most common grammatical mistakes Improving Interpersonal Skills How to communicate successfully Techniques and Strategic Communications for Government Professionals Key strategies for sifting through the information to make recommendations

8-9

3-4

14-15

22-23 5-6

16-17

13-14

17-18

4-5

3-4

10-11

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Business Communications Seminars Business Writing Skills For the first time in history, writing has become the most common form of communication in the workplace. Unfortunately, the growing volume of written communication has resulted in an increased error rate, the need to prepare multiple pieces of writing when one would suffice and readers who are offended and frustrated by the tone of the writing. This class will help participants understand the keys to successful written communication and put those skills to the test. The principles on which effective written communication are built will be explored along with techniques to enhance conciseness and clarity.

Required seminar for the Certificate in Business Communications.

Course Information Facilitator: donalee Moulton, BA Fee: $765 2 Day Seminar: September 25-26, 2018; February 4-5, 2019;

May 8-9, 2019

Editing Essentials Whether you are sending an email to a colleague or writing a report for senior management, it is essential that your writing be concise and concrete. It’s equally imperative that the writing be well organized so that it flows smoothly and logically. First drafts don’t do this. It takes rewriting and editing to make your written communication in the workplace the best — and most effective — it can be. This course will look at the different types of editing, the elements of successful editing and tips for honing your rewriting and editing skills. The course will also look at how to distinguish between changes that have an impact and those that are simply fussing with words on the page.

Elective seminar for the Certificate in Business Communications.

Course Information Facilitator: donalee Moulton, BA Fee: $765 2 Day Seminar: November 14-15, 2018; April 3-4, 2019

Grammar and Punctuation Boot Camp REVISED Commas, semi-colons, split infinitives, and typos. Atten-hut! Grammatical and punctuation errors call into question your ability and your organization’s credibility. Getting it right builds confidence — for you and your reader. Grammar and Punctuation Boot Camp will help you understand modern English usage. The course also explores the difference between American and British usage and what is accepted as the gold standard in Canada. Tips and techniques are covered to enhance your use and understanding of the rules of grammar and punctuation. Participants are encouraged to bring their grammar and punctuation gripes and peeves to class.

Elective seminar for the Certificate in Business Communications.

Course Information Facilitator: donalee Moulton, BA Fee: $765 2 Day Seminar: October 22-23, 2018; March 13-14, 2019;

June 17-18, 2019

Improving Interpersonal Communication Your success in whatever role you take on is highly influenced by your ability to communicate your thoughts, needs and concerns in such a way that the recipient is open and able to understand them.

Equally critical to any successful communication is your ability to understand what others are communicating to you.

In this seminar, we will explore the communication process identifying when to use what mode, pitfalls and traps to avoid, including assessing your particular style/preferences and determining areas for you to further develop. We will work on how to build rapport, an essential element in promoting understanding. Finally, we’ll identify techniques in developing positive confrontation skills and delivering feedback to improve and build on new and existing relationships.

Elective seminar for the Certificate in Business Communications.

Course Information Facilitator: Michael Kennedy, BSc, CAE, MEd Fee: $765 2 Day Seminar: December 5-6, 2018; March 4-5, 2019; June 3-4, 2019

I am always nervous to enrol in professional development courses not knowing what to expect. donalee makes the process relevant by engaging the class and teaching material that can be used to better our day-to-day performance. I am excited to continue taking these classes and gaining even more confidence as I do!

For the most up-to-date program information, visit trainatsmu.ca

Business Writing Skills participant

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Business Communications Seminars Techniques and Strategic Communications for Government Professionals Issues wane. Or they explode. They can fade from front page coverage or they can dominate the news.

The difference between issues that are resolved successfully and those that escalate is how well they are managed — and communicated. This course delves into how issues are communicated and managed within government at all levels and how employees can contribute no matter what role they play in the process: subject matter expert, communications team, administrative support.

This course will look at why and how issues transform into crises and the communications tools — briefing notes, Q&A’s, backgrounders — governments use to manage an issue effectively. This hands-on program starts with the foundation of government communication, key message development, and builds from there.

Elective Seminar for the Certificate in Business Communications.

Course Information Facilitator: donalee Moulton, BA Fee: $765 2 Day Seminar: January 16-17, 2019; April 10-11, 2019

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Writing Effective Policies and Procedures See page 24.

Individual Writing Analysis Do you wonder if your writing is effective? Now you can find out through an opportunity developed in response to demand from participants in our Certificate in Business Communications.

This is an option to continue your learning through a personal writing analysis from our communications instructor, donalee Moulton. You will receive written feedback on key writing elements including completeness, conciseness, clarity and grammar. As well, a comprehensive readability analysis will be completed to assess the reading level of the writing and readers’ ease of understanding.

Requirement: Enrollment in the Certificate in Business Communications.

Completion of a writing-related seminar entitles you to register for an analysis session.

Information Facilitator: donalee Moulton, BA Fee: $255 + HST/session Scheduled upon request.

OF Participants said they would recommend their seminar to others niddU tafarA yb detaerC tcejorP nuoN eht morf

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Series for Excellence in Written Communication Writing is no longer limited to a few channels nor do the same rules apply to all channels. Understanding how to approach writing differently is half the challenge. That’s the case for content and how you expect the reader will respond. The Series for Excellence in Written Communication is intended to address those challenges and provide you strategies to navigate them all, whether it is in a digital world or on a complex topic.

Seminars can be taken individually or complete all five to receive your certificate of completion for the Series for Excellence in Written Communication.

Facilitator for all seminars: donalee Moulton, BA

Writing Skills for Plain language Using plain language means writing for your audience — so that you achieve your purpose. It’s about using words and phrases and diagrams and images to make your content — and intent — easily understood by your readers.

Plain language is also about organizing your content in a logical way so that ideas and information flow smoothly from start to finish. Plain language is about ensuring, as much as possible, that people know what they have to do or where they have to go or why something is important.

It’s about removing confusion and avoiding misinterpretation.

Course Information Fee: $765 + HST 2 Day Seminar: November 26-27, 2018; April 23-24, 2019

Writing Skills for Challenging Communications Writing good news can be tough but writing to address negative, controversial and other challenging situations is significantly tougher.

This one-day workshop will look at tips and techniques for preparing written communication for challenging situations. You will come to understand when a direct answer is ineffective — and when it works well.

The format for writing bad news will be discussed and the pros and cons of the “sandwich” concept will be explored.

Course Information Fee: $420 + HST 1 Day Seminar: December 12, 2018; April 17, 2019

Writing Reports that Deliver NEW Well-planned and well-written reports get better results — because they provide better information. But it’s not just the content that makes a good report, it’s as much the organization and the language.

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This workshop will look at the key problems readers have with reports and how to avoid them. It will also look at formatting and organization to ensure readers can easily navigate longer, more complex documents.

Course Information Fee: $420+ HST 1 Day Seminar: January 23, 2019; May 1, 2019

Writing Strategies for Winning Proposals NEW When opportunity knocks, it is often answered with a strong and effective proposal. For many organizations, new business and new funding are obtained with winning proposals. Successful proposals are founded on information that resonates with readers and language that brings this content to life.

This course will look at the components of a successful proposal and common problem areas. It will also highlight trends in proposal writing and how expectations and requirements have changed.

Course Information Fee: $420+ HST 1 Day Seminar: February 6, 2019; June 19, 2019

Proofreading Plus NEW Typographical and other grammatical errors cause bumps in the road that slow down, confuse and/or frustrate readers. Despite the unconventional use and spelling of words found in social media, error-free, professional writing is still expected in the workplace today.

This course discusses your role as a proofreader, the challenges proofreaders face and best practices for increasing accuracy and efficiency.

Your proofreading skills will be put to the test and there are exercises on the most challenging grammatical issues, including quotation marks, who/whom and possessives.

Course Information Fee: $420+ HST 1 Day Seminar: March 4, 2019; June 3, 2019

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Communication Digital Two new seminars to assist you with your digital communication challenges. Developed and facilitated by Stephanie Lummis, a seasoned User Experience (UX) strategist and practitioner with over 20 years of experience.

Manage and Grow Your Website: Creating a Better User Experience NEW Give your marketing team or those tasked with marketing activities in your organization the skills they need to work in today’s digital-first environment. This program teaches you what it takes to craft a great User Experience (UX) on your website.

Imagine the benefits of improving the digital-savvy of your marketing team so you can complete work in-house and reallocate digital budgets to more technical, complex projects.

This seminar will cover the following topics: What is User Experience Audience — knowing the user Content strategy and planning Writing for the web Search engine optimization Analytics Information architecture Usability Accessibility

Website Research and Governance NEW Your website should help you grow your organization and relationships with your customers but digital technology changes quickly and so do customers’ needs and expectations. Learn how to extend the lifespan of your website and help deliver a consistent user experience.

Gain skills to manage changes to your website within your organization —using limited resources effectively. This seminar will include discussion on user research, website governance and stewardship.

Course Information Facilitator: Stephanie Lummis, BBA Fee: $ 420 + HST 1 Day Seminar: November 22, 2018; May 10, 2019

Course Information Facilitator: Stephanie Lummis, BBA Fee: $765 + HST 2 Day Seminar: October 22-23, 2018; March 7-8, 2019

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of participants indicated the facilitator stimulated interest in the subject

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Certificate in Managing Conflict Conflict is something everyone avoids, but avoidance does not help. The best solution is to develop skills and knowledge so that you can approach conflict with confidence. The Certificate in Managing Conflict is a natural fit, a three seminar certificate consisting of one required and two electives from a choice of three offerings.

The Foundations seminar focuses on your individual attitudes and approaches to conflict resolution with a large focus on effective communication skills. You will explore key strategies, concepts and methods used to address and resolve conflict effectively. This will minimize the impacts of situations on yourself and others and contribute to more healthy personal and work relationships.

The remaining three elective seminars allow you to pick your area of focus. In the seminar on workplace conflict, you’ll work through everything from conflict coaching to the impact of technology and conflict resolution. Rounding out our options are hands-on seminars that will focus in the area of Negotiation and Third Party Neutral skills and strategies. The options allow you to pick and choose based on the experience you have already and the needs of your organization and the roles you’re likely to play in addressing conflict.

These seminars will have a large element of practice, application and feedback using role plays, exercises and simulations.

Certificate Requirements The certificate must be completed within a two-year period. Participants must complete required – Foundations of Conflict Resolution and two elective seminars.

6 Day Certificate Program: $2,625 2018

CHoose 2 Electives

Required

Select the dates that work for you.

Foundations of Conflict Resolution Powerful and practical approach to dealing with conflicts effectively

Oct.

Third Party Neutral Understand how you prepare, convene and support parties in conflict

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Dec.

Jan.

1-2

Managing and Resolving Conflict in the Workplace Conflict coaching and designing informal interventions Negotiation and Dispute Resolution Get hands-on opportunities to negotiate, mediate and/or litigate

Nov.

2019 Feb.

Mar.

Apr.

May

June

25-26

30-31

30-31

21-22

20-21

9-10

26-27

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Managing Conflict Seminars Foundations of Conflict Resolution

Negotiation and Dispute Resolution

Conflict is like air. It is all around us and unavoidable. It occurs in organizations, workplaces and relationships. Conflict situations are challenging to deal with but they don’t have to be confrontational or destructive. Individuals are often unsure how to approach situations in order to do both: resolve the situation effectively and keep the relationship intact.

An ongoing challenge, at work and in our personal lives, involves the resolution of disputes. Despite the importance of resolving conflict in a fair manner, many managers have little training in the process. This seminar examines resolving disputes using interests, rights and power-based approaches and the advantages and disadvantages of such approaches.

This course will provide participants with a practical and powerful approach to dealing with conflicts effectively. You will leave with: knowledge, skills, techniques and an introduction to a world renowned process, Interest Based Negotiation (IBN), to deal with any situation.

We begin the journey to creating a better and more respectful existence.

Resolution starts here!

Required seminar for the Certificate in Managing Conflict.

Course Information Facilitator: Michael E. Petitpas, BEd, CRCert Fee: $875 2 Day Seminar: October 1-2, 2018; February 25-26, 2019

Managing and Resolving Conflict in the Workplace The common issue most employees struggle with in their workplace is poor communication. Whether with work colleagues, reports or managers, the issues stem from no communication to miscommunication. With the advent of digital and social media communication channels dominating our workplaces, conflict arising from communication issues cannot be ignored.

This seminar will examine some of the key communication and conflict management skills necessary to more effectively reduce and resolve conflict in the workplace. There will be a specific focus on electronic communication and how it impacts organizational conflict management.

Following a hands-on approach, you will have the opportunity to negotiate, mediate and litigate. Participants will be exposed to both traditional and interest-based styles of negotiation with exercises designed to provide an effective opportunity to apply the concepts and techniques learned in class.

Elective seminar for the Certificate in Managing Conflict.

Course Information Facilitator: Terry Wagar, LLB PhD Fee: $875 2 Day Seminar: October 30-31, 2018; March 20-21, 2019

Third Party Neutral Bringing parties in conflict together for the purpose of reaching mutually agreeable solutions can be challenging and uncomfortable. However, doing so effectively can result in a healthier work environment. Resolving conflicts early also reduces stress, anxiety, absenteeism and costs associated with more adversarial processes.

This workshop builds on the basic skills and techniques acquired in the Foundations course. Participants will learn to assess whether or not mediation or facilitation would be appropriate and who would be the best person to convene the conversation. If you are that person, this course prepares you to assist and guide the parties through a process to create mutual understanding, resolve issues and keep the relationship in tact!

Your involvement will help turn confrontation into collaboration.

Everyone wins!

Elective seminar for the Certificate in Managing Conflict.

Elective seminar for the Certificate in Managing Conflict.

Course Information Facilitator: Bridget Brownlow, BA, MA, Con Res Cert Fee: $875 2 Day Seminar: January 30-31, 2019; May 21-22, 2019

Course Information Facilitator: Michael E. Petitpas, BEd, CRCert Fee: $875 2 Day Seminar: January 9-10, 2019; June 26-27, 2019

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Third Party Neutral is excellent, highly recommend this seminar to union and HR personal. This could reduce expensive grievances or disciplinary meetings.

Third Party Neutral participant

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online

Certificate in Financial Management The Certificate in Financial Management is offered as a self-paced online course, designed to help you become more effective in managing the financial aspects of your organization. Completing the certificate will give you the knowledge to make better informed financial decisions and plan more effectively for the future.

Certificate Requirements The Certificate in Financial Management consists of three online sessions. Each session should take 4 – 5 hours to complete and they must be taken in order and completed within a six month period.

Facilitator: Debi Peverill, BComm, CPA, CA Fee: $975 Technical Requirements: The sessions are compatible with all modern browsers including Firefox, IE 9+, Chrome, Safari and Opera.

They are also compatible with browsers of recent mobile devices (IOS and Android).

Required Online Sessions Financial Literacy: You will learn how to unlock the mysteries of financial statements. The online lectures will explain financial terms in an easy to understand manner. Each topic area features a set of questions that will test your understanding of the topic.

Budgeting and Projections: You will learn how to prepare a budget, including balance sheets and cash flow statements and develop an in-depth understanding of how the financial statements fit together. Most participants find that the completion of this session helps them to see financial statements and budgets in a clearer light.

Financial Decision-Making: Building on the concepts learned in sessions one and two, participants will learn how to approach a financial decision and determine the best course of action. Techniques include incremental analysis and capital budgeting.

All three sessions will include: −− High definition videos featuring facilitator Debi Peverill discussing each topic. Accompanying her on screen will be visual aids (many will be available to be downloaded). −− Test questions and exercises to complete followed by written and video answers.

Participants will also have: −− the ability to re-watch each section and re-visit tests and exercises as needed. −− email access to facilitator Debi Peverill should they have any questions or need support. −− receive two downloadable eBooks, Painless Financial Literacy (2015) and Budgeting Essentials (2015), both written

by Debi Peverill.

For the most up-to-date program information, visit trainatsmu.ca

11

Financial Management for Managers NEW Are you a manager and/or supervisor who needs to boost your understanding of all things financial? Do you find yourself in the awkward position of being responsible for budget issues but don’t have the knowledge to use the numbers presented let alone understand what they mean? If you have answered “yes” to these questions, then Financial Management for Managers is right for you.

The program starts with the most basic of financial literacy and then progresses to the interpretation of financial information you see on statements and reports. You will leave this workshop with financial skills and knowledge which will take the mystery out of accounting reports and financial documents and allow you to make better financial decisions. −− Financial Literacy −− Managing Working Capital and Receivables −− Financing and Leverage Course Information Facilitator: Debi Peverill, BComm, CPA, CA Fee: $ 765 + HST 2 Day Seminar: October 3-4, 2018;

February 4-5, 2019

Series for Excellence in Financial Management

NEW

Financial information can be most helpful to drive decision-making or measure results.

Understanding how financial information is collected and what it is and is not telling you takes some skills. This new Series for Excellence in Financial Management has been created by a professional accountant who regularly works with businesses and organizations. The seminars included are focused on the topics most managers should understand.

Seminars can be taken individually or complete all four to receive your certificate of completion for the Series for Excellence in Financial Management Facilitator for all seminars: Debi Peverill, BComm, CPA, CA

Operational Budgets NEW Budgets are a powerful tool to drive financial performance, provided they are done right.

Understanding how budgets should be prepared, reviewed and compared to actual results will make the budget process in your organization more efficient.

Fee: $420 + HST 1 Day Seminar: November 5, 2018; February 27, 2019

Understanding Financial Statements NEW Learn how to understand and interpret financial statements. The mysteries of accounting terminology will be revealed. Deepen your understanding of balance sheets and income statements.

Fee: $420 + HST 1 Day Seminar: November 28, 2018; March 15, 2019

Building the Financial Portion of a Business Case NEW

Great, experienced; enjoyed the conversations, humour and the huge amount of knowledge from the instructor.

Thanks Debi, great job!

Participant’s comments about facilitator, Debi Peverill

12

Forecasting is a delicate balance of extrapolating from the past and predicting the future.

For businesses the ability to build the case for a possible event means being able to analyze all of the financial results of this decision. Participants will learn how to prepare the financial portion of the business case.

Fee: $420 + HST 1 Day Seminar: December 14, 2018; April 18, 2019

Financial Decision-Making NEW We all have to make financial decisions in business. The hardest part can be figuring out how to approach it, what information do we need and how do we prepare the analysis. What numbers should we crunch? This one day session will help participants with an approach to making business decisions.

Fee: $ 420 + HST 1 Day Seminar: January 28, 2019; May 27, 2019

Register online at trainatsmu.ca

NEW

Certificate in Managing Human Resources Build your career in Human Resource Management with a six-day certificate packed with practical content and proven concepts to help you become a well-rounded HR practitioner.

Human Resource practitioners are expected to be both knowledgeable and capable to make recommendations that will positively impact the growth of their organization. How will changes in demographics affect your organization’s hiring practices, employee relations or performance management systems? Does your organization have appropriate policies against harassment? Would implementing a compensation plan with a range of incentives better support your organization’s business objectives?

The Certificate in Managing Human Resources offers you an understanding of the many aspects and trends in the HR field and how they can be used effectively within your organization.

Certificate Requirements The certificate must be completed within a two-year period. Participants must complete all three required seminars.

6 Day Certificate Program: $2,295

2018 Select the dates that work for you.

Oct.

Nov.

2019 Dec.

Required

Emerging Trends in Human Resources Gain knowledge and skills to meet the HR needs of up to five generations of workers in a global workplace context Human Resources Fundamentals Examine the many aspects of an HR Practitioner’s role and best practices and up to date approaches to effective implementation Talent Selection, Development and Retention What is essential in ensuring to have the right people in the right roles and providing the right kind of environment?

For the most up-to-date program information, visit trainatsmu.ca

Jan.

Feb.

Mar.

Apr.

25-26

24-25

May

June 13-14

13-14

12-13

10-11

13

Managing Human Resources Seminars Emerging Trends in Human Resources NEW

Talent Selection, Development and Retention

The workplace of our parents’ generation is hard to find in the 21st Century. As the workforce changes, the workplace must respond to the new and various requirements of its people. Value systems and beliefs about what makes up a “good” workplace dictate how things are done.

These values and beliefs must be challenged and replaced if they are not producing the kind of workplace that encourages high performance and long-term employment opportunities.

Talent management for any organization is a continuous process. This program will illustrate how each step of the process is equally important.

A comprehensive recruiting process can eliminate the gut reactions that frequently result in a wrong hire. On-going performance management, coaching and development have been proven to have a larger impact on retention than annual salary increases. In addition, we will explore best practices in creating healthy and sustainable workplaces.

Innovative organizations are identifying ways to create the environment that is most conducive to building a high level of engagement. This two-day workshop will explore those best practices and critically assess whether they will work for us.

Having the right people in the right roles and providing the right kind of environment are the keys to achieving organizational success. Participants will leave with tools and templates that will enable them to immediately put learning into practice.

Required seminar for the Certificate in Managing Human Resources

Required seminar for the Certificate in Managing Human Resources

Course Information Facilitator: Brenda Fair, CPHR or Sylvie Thibault, BA, MBA Fee: $765 2 Day Seminar: February 25-26, 2019; June 13-14, 2019

Course Information Facilitator: Brenda Fair, CPHR Fee: $765 2 Day Seminar: December 12-13, 2018; April 10-11, 2019

Human Resources Fundamentals All organizations, large and small, rely on the performance of their people to succeed. As companies grow, it becomes necessary to develop systems and processes that support the human capital of the business. Human Resources Management is no longer just an administrative role; it has become professionally recognized and strategically necessary for high performing organizations. Often, HR leaders can have the most impact on the lives of the employees and in the success of the organization.

Human Resources Fundamentals examines the many aspects of an HR Practitioner’s role and provides best practices and up to date approaches to effective implementation. Hands-on, practical application takes place in class using tools and templates that can be immediately incorporated in your own organizations.

Required seminar for the Certificate in Managing Human Resources Course Information Facilitator: Brenda Fair, CPHR Fee: $765 2 Day Seminar: October 24-25, 2018; February 13-14, 2019

14

100 96

%%

OF Participants felt free to express their ideas on any aspect of the seminar

Register online at trainatsmu.ca

ENHANCED

Certificate in Team Building and Group Dynamics An effectively working team can accomplish far greater results than the same number of people working independently. However, there are no guarantees that all teams will work well together. In the Certificate in Team Building and Group Dynamics, the focus is on team building and how best to develop positive group dynamics.

Teams develop in stages and each of those stages contributes to the overall development of a strong team. The time spent to determine how the team will work together, what the roles are for the various team members including the leader and what will be used to measure the team’s outcomes are all essential to team development.

All teams experience differing group dynamics and it is important to understand how you can and will work together despite differences. Team members and leaders who understand how to diagnose and intervene in group dynamics will also be able to confidently meet the challenges that inevitably arise within any group.

The courses in the Certificate in Team Building and Group Dynamics will help you focus on how to develop a team to work together to achieve success and manage team issues effectively and appropriately.

Certificate Requirements The certificate must be completed within a two-year period. Participants must complete all three required seminars.

6 Day Certificate Program: $2,295 2018 Select the dates that work for you.

Required

Successful Team Leadership Learn the essentials mechanics of team development and how to create or develop a team that will successfully achieve its outcomes

Oct.

Nov.

2019 Dec.

Jan.

For the most up-to-date program information, visit trainatsmu.ca

Mar.

26-27

Apr.

May

June

23-24

Leveraging Team Dynamics How to build better strategies and habits for a stronger and more effective team Facilitating Fundamentals for Group Discussions NEW A team leader using proper facilitation can more effectively get a group of people to identify, accept and commit to solutions. Gain skills to facilitate your team.

Feb.

7-8

21-22

17-18

2-3

15

Team Building and Group Dynamics Seminars Facilitating Fundamentals for Group Discussions NEW The workplace has become much more team driven with the definition of a team expanding to include non-traditional participants. The demand for group effectiveness is crucial. Using effective facilitation skills can dramatically improve a group’s effectiveness. Those skills can be learned.

Egos, competing personal goals and/or interests combined with different perspectives and experiences can often derail group activities or create a less than satisfactory outcome. A team leader using proper facilitation can more effectively get a group of people to identify, accept and commit to solutions that will enhance the productivity of the group and/or the organization to which they belong.

Required seminar for the Certificate in Team Building and Group Dynamics.

Course Information Facilitator: Michael Kennedy, BSc, CAE, MEd Fee: $765 2 Day Seminar: January 21-22, 2019; May 2-3, 2019

Leveraging Team Dynamics Teams consist of people. Members of effective teams often have different backgrounds, personalities, perspectives and experiences. To maximize a team’s effectiveness, we need to integrate the diversity individual members bring to the team. If we are successful the outcome is one with excellent results.

We’ll explore the dynamics of team diversity, including the motivation behind behaviours using various behavioural models, differing personalities, the role that perception plays in misunderstanding and how to manage different or contrary expectations. We’ll look at assessing and managing our own behaviour, becoming more aware of others and building positive relationships, reducing or eliminating resistance and getting commitment to achieving common tasks.

Required seminar for the Certificate in Team Building and Group Dynamics.

Course Information Facilitator: Michael Kennedy, BSc, CAE, MEd Fee: $765 2 Day Seminar: March 7-8, 2019; June 17-18, 2019

16

Successful Team Leadership Most workplaces operate within a team environment and depend on the strength and success of that team to achieve outcomes. This two-day course focuses on the workplace team and its value. As a foundation, it is important to examine the ways in which teams are created, developed and managed. Much can be learned from identifying the strengths of a fully functional team and the pitfalls of a dysfunctional one.

Central to the success of any team is the ability of team members to communicate clearly with each other. This works best when established within the framework for the team and reinforced by team leadership.

Once functioning, determining the impact of the team requires measurement and evaluation.

Participants will take part in interactive exercises which will lead to a better understanding of how to create or re-design and lead a strong and successful team.

Required seminar for the Certificate in Team Building and Group Dynamics.

Course Information Facilitator: Brenda Fair, CPHR Fee: $765 2 Day Seminar: November 26-27, 2018; April 23-24, 2019

93

%

OF Participants felt the seminar provided them new skills and knowledge they could immediately apply at their workplace

Register online at trainatsmu.ca

Certificate in Skills for New Managers Ask anyone in management what advice they would share with someone wanting a career in management and you will get lots of different answers. But a common thread is that it will involve learning. With that in mind, the Certificate in Skills for New Managers was developed to give you learning experiences to prepare you for that next position.

Everyone’s path to management will vary, just as your education and work experience leading to that point is unique. The first step is to understand your skills and attributes and how they will translate into a role as a manager. Leadership Skills for the New Manager will provide you with an action plan, including what areas you may want to focus your next courses on.

For many beginning in management, it’s figuring out how to think strategically, in line with the organization while keeping personal goals in mind. Every new manager must understand that a large part of their job involves human resources and so it becomes very important to learn how to best work together. Ultimately the responsibility of every manager is to build processes that work — personally, for the team and for the organization. What you will be doing will change, so how you think about and approach that work will need to change.

Any new opportunity requires that you build on your current skills and learn new ones. By enrolling in the Certificate in Skills for New Managers you will be gaining fundamental skills in the specific areas you need, while learning from the experiences of other new managers joining in the certificate program. Some of the seminars in this program require some advance preparation to ensure you get the most out of the program.

Certificate Requirements The certificate must be completed within a two-year period. Participants must complete the required – Leadership Skills for the New Manager seminar plus two elective seminars.

6 Day Certificate Program: $2,295 2018

CHoose 2 Electives

Required

Select the dates that work for you.

Leadership Skills for the New Manager Develop a plan to prepare for a career in management by first assessing your leadership skills

Oct.

Nov.

2019 Dec.

10-11

17-18

Developing Managerial Effectiveness Learn to Prioritize, Plan, Prepare and Perform

10-11

For the most up-to-date program information, visit trainatsmu.ca

Feb.

Mar.

16-17

Applying Strategic Thinking Connects the elements of strategy for the organization to your role

Essentials of Managing People REVISED HR is the role of every new manager; understand fundamental HR practices and how best to work together

Jan.

7-8

Apr.

May

June

1-2

2-3

26-27

20-21

5-6

17

Skills for New Managers Seminars Applying Strategic Thinking

Essentials of Managing People REVISED

This two-day seminar is for managers and employees responsible for developing, implementing or participating in strategic initiatives or projects within an organization.

This program is designed for new managers in both public and private sectors who want to explore key issues in managing people. Managers in all departments play multiple roles without having formal education or orientation in human resources (HR) management. This program will introduce “people” management for frontline managers and specifically focus on talent development and accountability.

Applying Strategic Thinking is structured to enable you to identify and develop practical strategic and innovative thinking; you will have tools immediately applicable to the work environment. Your understanding of your role within your current organization and how to develop stronger alignment between personal strategy and organizational strategy will be enhanced.

You will work on understanding how to apply the concepts of strategic thinking to your day-to-day activities and utilizing the tools learned to enhance your work environment.

Elective seminar for the Certificate in Skills for New Managers.

Course Information Facilitator: Matt MacPhee Fee: $765 2 Day Seminar: December 17-18, 2018; May 2-3, 2019

Developing Managerial Effectiveness This two-day program helps new managers implement the 4 P’s (Prioritize, Plan, Prepare, Perform) of effective management in their work and as individuals. Participants will assess their strengths and weaknesses and develop goal plans for increased effectiveness. You will look at time use effectiveness from an individual as well as an organizational perspective.

It is a great way to gain the skills necessary to build Continuous Improvement plans.

Effectiveness includes both strategic, high level planning and day to day prioritization and delegation techniques. The number one rated need for employees is to work for effective and efficient managers; this program will help you develop the skills to be that manager.

Elective seminar for the Certificate in Skills for New Managers.

Course Information Facilitator: Brenda Fair, CPHR Fee: $765 2 Day Seminar: December 10-11, 2018; March 26-27, 2019;

June 20-21, 2019

18

Motivation, engagement and retention of the team are day to day responsibilities and ones that create the difference between a functioning team and a high performing team. This two-day session will be a lively, interactive seminar where participants will share their own experiences and learn from each other.

Elective seminar for the Certificate in Skills for New Managers.

Course Information Facilitator: Brenda Fair, CPHR or Sylvie Thibault, BA, MBA Fee: $765 2 Day Seminar: November 7-8, 2018; March 5-6, 2019

Leadership Skills for the New Manager So you’ve mastered your craft, you’ve learned the ropes. Now what?

You have been or will be, promoted into a leadership role. What does a manager really do?

Management can be both challenging and rewarding and this two-day seminar will help you navigate this new role. Knowing what to expect will give you the confidence to jump in with both feet. The interactive nature of this workshop gives you ample opportunity to listen to and learn from the other participants.

PRE-SEMINAR PREPARATION: Self-assessment is a key ingredient in this seminar. To help you understand your current management competency, you will be asked to do an online assessment. When you complete the assessment, a report, that is yours to keep and use during the seminar, will be created.

Required seminar for the Certificate in Skills for New Managers.

Course Information Facilitator: Brenda Fair, CPHR Fee: $765 2 Day Seminar: October 10-11, 2018; January 16-17, 2019;

April 1-2, 2019

It was surprising to me how learning about myself helps to show how I deal with others and how to change my thinking to get the optimization out of the staff.

Leadership Skills for New Manager participant

Register online at trainatsmu.ca

Certificate in Engaging Stakeholders and Leading Change In today’s world change is the routine. Half of everything you know about doing your job will be obsolete in 3-4 years — the trouble is nobody knows which half.

To lead successfully in this fast-changing and complex world, you have to be able to engage multiple stakeholders and tap their strengths to create win-win-win solutions, get buy-in and commitment to ongoing change, and break away from ‘the way it’s always been done’ to create solutions that will work not only today, but tomorrow. On top of this, we are moving into the greatest labour crisis in history as the baby boomers retire en masse and younger workers have different demands and expectations. They have zero tolerance for autocrats and bureaucrats — they want coaches and mentors, not bosses — and they want to be engaged in developing the strategies they implement.

This certificate program provides you with the foundational skills you need to navigate complexity and lead co-creatively.

Certificate Requirements The certificate must be completed within a two-year period. Participants must complete all three required seminars and the Applied Study Project assigned in the Making Change Work seminar.

7 Day Certificate Program: $2,945 2018 Select the dates that work for you.

Required

Making Change Work Apply a proven process to ensure complex change will work in your organization Engaging Stakeholders A proven framework for engaging stakeholders at all levels, within and outside your organization Aligning Team and Organization: The Personal Approach How to skillfully align your organizational needs with your team’s needs

For the most up-to-date program information, visit trainatsmu.ca

Oct.

Nov.

2019 Dec.

Jan.

Feb.

17-19

Mar.

Apr.

May

June

25-27

7-8

21-22

19-20

24-25

19

Engaging Stakeholders and Leading Change Seminars Aligning Team and Organization: The Personal Approach When are people most productive? When you’re getting them to do what you want, or when you’re getting them to do what they want?

In the organizational world we talk a lot about leadership for “employee engagement,” but what are we really talking about? This highly experiential course will give you the skills you need to engage people at the deeper level of their personal attitude. You will learn to apply the 7 slogans of effective team leadership, and the 3 questions that tell you to how to align organizational needs with the personal needs of your people.

You will also learn personal leadership practices that help you bring your own most clear and productive attitude to your leadership challenges, no matter what crisis of the moment presents.

Making Change Work During this three-day program you will learn what the biggest mistakes are in designing and implementing effective innovation, and how to avoid them. You’ll learn the secrets to making change work for the complex challenges you face today — a structured process for addressing not only the change you want, but also the real roots of resistance to change from all parties.

In addition to traditional change tools, you will learn tools and techniques you won’t see anywhere else. They will uncover the root causes of resistance and ensure the changes you design will work for bottom-line results in the long run.

Required seminar for the Certificate in Engaging Stakeholders and Leading Change.

To enhance your learning, this seminar provides the added opportunity to implement the tools learned in an Applied Study Project based on a case study from your organization. Those enrolled in the certificate will be required to complete.

PRE-SEMINAR PREPARATION: You will receive a memo and some readings from your instructor, that we ask you read and come prepared to discuss.

PRE-SEMINAR PREPARATION: You will receive a memo and some readings from your instructor, that we ask you read and come prepared to discuss.

Course Information Facilitator: Crane Wood Stookey Fee: $875 2 Day Seminar: February 19-20, 2019; June 24-25, 2019

Required seminar for the Certificate in Engaging Stakeholders and Leading Change.

Engaging Stakeholders In today’s complex world you need to engage many other stakeholders in your change initiative and get their ‘buy-in’ and commitment to moving forward. Often you need to engage them in co-creating the way forward, aligning many different agendas and needs.

As the old adage says, people don’t resist change. They resist being changed. One of the greatest reasons that most change projects fail is forcing change on others rather than investing the time to engage them and build their buy-in and commitment. Most people say they don’t have the time to do this, but they always seem to have time to deal with the mess that happens afterwards when they don’t. This program will show step-by-step how to engage and involve your stakeholders — employees, shareholders, suppliers, customers, members of your community and more.

Required seminar for the Certificate in Engaging Stakeholders and Leading Change.

Course Information Facilitator: Ravi Tangri, MSc, MBA Fee: $875 2 Day Seminar: January 7-8, 2019; May 21-22, 2019

20

Course Information Facilitator: Ravi Tangri, MSc, MBA Fee: $1,195 3 Day Seminar: October 17-19, 2018; March 25-27, 2019

This course was elegantly designed and eloquently delivered. It provided thought and provided the structured time to think, digest and develop.

Aligning Team and Organization participant

I really enjoyed the hands on learning as much as tackling a project with my peers. We were a small group so it was easy to engage and feel comfortable with one another as we helped each other in our projects.

Making Change Work participant

Register online at trainatsmu.ca

Series for Excellence in Leadership

NEW

Leadership is not a static role. Experience you gained in your leadership roles will help you navigate the goals and priorities you need to focus on now.

What if you were able to leverage the experience and knowledge from other leaders?

Taking the time to assess and evaluate yourself as a leader is not something you routinely do. Why not? Usually time limits and your focus is on others.

This series will allow some time and capacity to invest in your own leadership development. Structured programming that will create a supporting coaching and development element for those leaders looking to recharge and evolve.

Seminars can be taken individually or complete all three to receive your certificate of completion for the Series for Excellence in Leadership.

Facilitator for all seminars: Michael Kennedy, BSc, CAE, MEd

Leadership 2.0 NEW In Good Boss, Bad Boss: How to Be the Best and Learn from the Worst, Robert Sutton, helps us understand why self-assessment, reflection, feedback, knowledge and experience will be key to our success as leaders.

Those leaders who fail to be open to feedback, lack interest in personal change or feel nothing can be learned from leadership courses are likely future Bad Bosses.

If you are in a leadership role with experience and previous leadership development but wish to strengthen your leadership skills this seminar is designed with you in mind.

How do you feel you are as a leader? How do others view you as a leader?

Do people respect, admire and want to emulate? Becoming a Good Boss takes time, experience and a willingness to learn and adjust behaviours.

Leadership 2.0 is an opportunity for those leaders wishing to maximize their potential as effective leaders.

Course Information Fee: $765 + HST 2 Day Seminar: October 24-25, 2018; April 3-4, 2019

Meeting Leadership Challenges NEW We have all taken on expanded roles and experienced challenges not foreseen even when lots of preparation was done to avoid that happening.

Imagine if you had the chance to pull together a coaching team every time you faced a leadership challenge and needed some advice.

You are encouraged to bring with you challenges you’d like to get input on. You don’t need to face a leadership challenge for the first time with no resources to work with. Gain the benefit from the experiences of all the other leaders in the room.

Course Information Fee: $420 + HST 1 Day Seminar: February 13, 2019; June 24, 2019

Risk Management Toolkit for Leaders NEW Any decisions leaders make; any actions they take involve risk. Each individual and organization has a different tolerance to the level of risk acceptable. Are you more risk averse or risk tolerant?

With greater requirements for speedy delivery of goods, decisions and actions, the risk of something going wrong is greater than ever before.

If risk is not addressed appropriately, organizations risk losing customers, employees and reputation.

This one-day seminar will give leaders a simple process and easy tools to identify, assess and address risks. You can develop appropriate plans before things go wrong. A chance to react appropriately when things change or do not go according to your expectations.

Course Information Fee: $420 + HST 1 Day Seminar: December 13, 2018; May 13, 2019

This seminar is designed to be a supportive toolkit to those in leadership roles. It will allow for discussions and exploration of strategies to respond to the most common challenges leaders face. An opportunity to determine the best direction to navigate with greater ease those current challenge you are facing.

For the most up-to-date program information, visit trainatsmu.ca

21

Strategy Master Classes Developed and delivered by Alex Lowy, who consults widely as a strategic advisor and educator, helping organizations address strategic challenges in a systematic and effective manner. He writes extensively on the topic of strategy and decision-making, including several best-selling business books.

Master Class in Strategy Execution: The Theory and the Practice NEW

Master Class in Strategy Formulation NEW

It is estimated that 70-90% of strategies falter in implementation and fail to meet their objectives. Strategy execution has to compete for resources and attention with the demands of running the business. Unless you have prepared for this, the urgency of the day-to-day will always win out.

Your organization’s success depends on effective strategic leadership.

This seminar puts the critical pieces of the strategy puzzle together in a straightforward way that increases process understanding and will improve your ability to implement a set of proven analytic and design tools.

The key to successful implementation of strategy lies in being: organized, committed, disciplined and agile. This seminar will cover a practical and effective four phase method for orchestrating and managing the strategy execution process.

Participants will gain a better understanding of their organization’s strategic directions and how they should be formulated.

Course Information Facilitator: Alex Lowy, BA, MES Fee: $ 875 + HST 1 Day Seminar: December 14, 2018; May 13, 2019

93 22

%

Participants will examine the purpose and possibilities for strategic planning. The focus will be on learning the Seven Step Winning with Strategic Planning Process. Case studies and participants’ own organizational examples are used to illustrate and deepen the lessons.

Course Information Facilitator: Alex Lowy, BA, MES Fee: $875 + HST 1 Day Seminar: November 13, 2018; April 5, 2019 Related strategy programming Applying Strategic Thinking.

See page 6.

OF Participants felt learning experience will assist with future opportunities at their workplace

Register online at trainatsmu.ca

REVISED

Certificate in Policy Development and Implementation Policy is the link between organizational intent and behaviour. It is reflected in what organizations do, and in what they do not do.

When it is clearly articulated, communicated, implemented and managed, policy provides focus and consistency. It clarifies intent and enables organizations to manage expectations; it enables leaders to empower and provide guidance to their people. It enables them to monitor, oversee and manage for results.

More and more organizations are opting to use documented policy statements and manuals as the primary means of providing that focus and consistency. However, many organizations struggle with what policy is, with when and how it is most effectively developed and applied and with how to articulate it in ways that are relevant, appropriately comprehensive, and understandable. Too often they misstep and the results are policies that aren’t really policies; policies that have no impact or unintended impacts; and policies that aren’t implementable or enforceable.

Learn the elements in properly evaluating your policy’s effectiveness.

The Certificate in Policy Development and Implementation has been designed for practitioners of all experiences taking one from the initial stages of policy development to the final stages of documenting it. Participants will be introduced to strategies by experienced policy practitioners to enable them to lead, manage, support and influence the policy process.

Certificate Requirements The certificate must be completed within a two-year period. Participants must complete all four REQUIRED seminars.

7 Day Certificate Program: $2,715 2018 Select the dates that work for you.

Required

Developing Policy that Performs Introduction and overview to effective policy and decision making

Oct.

Nov.

2019 Dec.

Policy Evaluation NEW How is the policy working? Do people understand it?

Are there compliance concerns?

For the most up-to-date program information, visit trainatsmu.ca

Feb.

7-8

Mar.

Apr.

May

June

13-14

Implementing Policy and Managing the Change Implementation Strategies and how best to communicate Writing Effective Policies and Procedures The language of policy and writing for clarity

Jan.

21-22

23-24

10-11

29-30

27

5

23

Policy Development and Implementation Seminars Developing Policy that Performs

Writing Effective Policy and Procedures

Effective policy begins with the decision that an organization requires direction on how to manage an issue. It is developed through a process of due diligence through which leaders are informed by relevant information and analysis. This leads to the selection and implementation of the management option that reflects the best opportunity to manage the issue in a way that will produce the best results for the organization and its clients. Participants will develop a prioritized policy agenda and development plan.

Policies guide an organization’s decision-making and bring a consistency to those decisions. They also provide much needed direction for employees, customers and others. That presumes, of course, that users can decipher the policy language. Often legalistic, dense and elevated, the language of policy can stand in the way of compliance and support.

Required Seminar for the Certificate in Policy Development and Implementation.

Course Information Facilitator: Rose Landry, BA, MPA Fee: $765 2 Day Seminar: November 7-8, 2018; March 13-14, 2019

Implementing Policy and Managing the Change Policy implementation is the process through which organizations provide people with the awareness, knowledge, tools and skills they will need to work with new or changed policies.

Change management is the process through which organizations support individuals to participate in the adoption of change as a result of the new or amended policy.

During this two-day course, you will learn how to write clear and effective policies and develop a template for policy preparation. The difference between policies and procedures will also be reviewed and participants will write a detailed procedure. Be forewarned though: you may need gloves to complete this procedure.

Required Seminar for the Certificate in Policy Development and Implementation.

Course Information Facilitator: donalee Moulton, BA Fee: $765 2 Day Seminar: December 10-11, 2018; April 29-30, 2019

Policy Evaluation NEW Evaluation is a decision support tool used to enable decision makers to assess the current and future value of policies, programs, processes, structures, and tools. It is critical in the policy cycle.

Good communications are essential to both. In this seminar you will learn how to ensure that new and amended policies will be implemented consistently and confidently.

This seminar will cover the full scope of evaluation in policy work.

Policy options must be evaluated to assess their relative value.

The policy implementation process must be evaluated to ensure it has been comprehensive and complete. Policies must be evaluated to ensure they have been and will continue to be effective.

Required Seminar for the Certificate in Policy Development and Implementation.

You will benefit from this seminar if you are or wish to be involved in policy development as a policy analyst, influencer, or an implementer.

Course Information Facilitators: Rose Landry, BA, MPA and donalee Moulton, BA Fee: $765 2 Day Seminar: January 21-22, 2019; May 23-24, 2019

Required Seminar for the Certificate in Policy Development and Implementation.

24

Course Information Facilitator: Rose Landry, BA, MPA Fee: $420 1 Day Seminar: February 27, 2019; June 5, 2019

This course was very illuminating and has enhanced my understanding of policy development. It has also provided tools which will assist in the management of the development process. The instructor, Rose Landry, was very knowledgeable and allowed participants to question and contribute to the session. Her experience and knowledge enhanced the learning and sparked my interest and ability to look at policy in a different way. I highly recommend this course. Thank you.

Developing Policy that Performs participant

Register online at trainatsmu.ca

Certificate in Comprehensive Project Management Project Managers Develop the thorough knowledge, skills, and proficiency in understanding all concepts, tools, and techniques that underpin the requirements you will need to lead projects, and be recognized for excellence in your field. This program will provide coverage of all aspects of the project management framework, and is so comprehensive it will even provide the knowledge and confidence you require to write your Project Management Professional (PMP®) certification exams.

Project Leaders As a professional, you will confirm the importance of project management best practices, and their contribution in delivering successful projects, within your organization. To add value, best practices must be understood, applied, and supported by organizational leaders.

A thorough understanding and application of the key concepts are covered in this program.

Project Team Members Fast track your career in Project Management. Become an integral part of your project’s success, and be valued and recognized for your project management savvy. This 8 day program is designed to not only provide the well-rounded expertise you require, but it is so comprehensive in the coverage of concepts, it will provide a knowledge base that will enable you to challenge the exam to become a Certified Associate in Project Management (CAPM®).

This eight day certificate program provides a full 360°review of all process activities as outlined in the sixth edition of A Guide to the Project Management Body of Knowledge (PMBOK®). This course is so comprehensive, participants gain the confidence they need to write their PMP® or CAPM® certification exams. A Capstone project allows time in class to apply key concepts, with highly valuable and popular interactions with fellow participants.

Program Content: Aligns with A Guide to the Project Management Body of Knowledge (PMBOK®) 6th Edition.

Facilitator: Sandra Martyn, PMP

8 Day Certificate Program: $3,370 2018

Required

Select from Fall 2018 or Spring 2019.

Oct.

Nov.

Module 1: Project Introduction, Framework, Integration, Stakeholders, and Scope

16-18

Module 2: Project Time, Cost, Quality, and Human Resources

Oct. 30 - Nov. 1

Dec.

Jan.

Feb.

Mar.

Apr.

May

June

15-17

FALL

Module 3: Project Communications, Risk, and Procurement, and Review

2019

SPRING

FALL

14-15 FALL

Apr. 29 - May 1 SPRING

14-15

SPRING

PMP®, CAPM® and PMBOK® are all trademarks of The Project Management Institute, Inc.

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The Masters Certificate in Project Management Why have over 12,000 leaders chosen The Masters Certificate in Project Management?

Simply put, graduates of our conveniently scheduled nine-module program wanted a program that would develop qualified, capable and well trained project managers. This program is not theory.

It delivers tools, techniques and knowledge that can be used immediately in the workplace.

Founded upon the Project Management Institute’s A Guide to the Project Management Body of Knowledge (PMBOK®) 6th edition, this program gives you the knowledge and tools you need to consistently deliver projects on time, on budget and within scope.

Delivered by expert instructors with extensive real world experience, this is an outstanding program for any professional who is pursuing a career in the fast-paced field of project management. Our flexible program schedule includes a blend of weekend and weekday modules.

Program Take-Aways −− Learn to manage your projects better, from planning to quality and cost management −− Become a more effective communicator and leader −− Be prepared to write the PMI certification exam −− Advance to a more senior level in project management −− Connect and network with other project managers Participants will receive all program materials electronically so access to the internet and a suitable tablet or laptop to use during this program is required.

18 Day Certificate Program: $7,965 All modules run from 8:30 am - 5:00 pm and include refreshment breaks, lunches, all teaching materials, and a certificate of completion.

2018 2018-2019 Program Schedule Module 1: Program Introduction Review course objectives. Establish a strong foundation for learning.

Introduction to the PMBoK® and PM fundamentals Module 2: Project Planning and Control A complete foundation in successful planning and implementation

Required

Module 3: Leadership, Communication and Stakeholder Management Improving your project effectiveness in HR, communications and stakeholder management Module 4: Project Quality Management Learn how to build quality measures into every project Module 5: Effective Project Cost Management Manage your projects through the lens of cost minimization Module 6: Assessing and Managing Project Risk Approaches to evaluating project uncertainties and risks Module 7: Procurement and Contracting Management Successfully manage key vendors and partners

Nov.

Dec.

2019 Jan.

Feb.

Mar.

Apr.

May

16 Nov. 29-Dec. 1

11-12

8-9 Feb. 28-Mar. 1 28-29 25-26

Module 8: Filling in the Gaps and Final Exam Review of key concepts and the Final Exam

16-17

Module 9: Project Simulation

30-31

This program is delivered in partnership with Schulich Executive Education Centre at York University.

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The Project Management Course

Using Microsoft Project® Workshop

Projects are temporary undertakings that deliver a unique product, service, or end-result and must always be aligned with business strategies and goals. A majority of global senior managers agree that project management skills are important or even critical, for not only successful project delivery, but organizational success, advancement and competitiveness

Your projects just got a lot easier to manage. Our introductory and intermediate level workshop design is ideal for both managers and staff with little or no previous experience with project management software.

Participants will be led through practical exercises which illustrate the many software features. The workshop covers tangible management issues including: setting up a project; scheduling and assigning tasks; allocating costs and resources; and tracking progress.

This is an ideal course for anyone looking for a practical yet adaptable approach to managing projects successfully. Learn new skills and enhance your ability to manage simple or complex projects. Learn how to adapt the processes to the size and type of project.

In class, the five project management process groups (Initiating, Planning, Executing, Monitoring/Controlling, and Closing) provide a comprehensive and practical overview of the entire project from beginning to end. Lively classroom discussions, group breakout sessions, and receipt of six critical templates are highly rated and popular components of this project management course.

Receive 21 PDUs towards your PMI® Continuing Certification Requirements, or 21 Contact Hours to assist you in qualifying to become a Project Management Professional in the future.

Course Information Facilitator: Sandra Martyn, PMP Fee: $1,745* + HST 3 Day Seminar: October 1-3, 2018; January 23-25, 2019; June 5-7, 2019

REQUIREMENT: Please bring your laptop computer and power cord.

Your laptop must be installed with Microsoft Project® Standard 2016* (English), Standalone Version (Microsoft Project® 2013 and 2010 Standard Version users are also welcome in class). Basic Computer Skills required.

Receive 14 PDUs towards your PMI® Continuing Certification Requirements.

Course Information Facilitator: Sandra Martyn, PMP Fee: $1,160 *+ HST 2 Day Seminar: December 5-6, 2018; June 25-26, 2019 This program is delivered in partnership with Schulich Executive Education Centre at York University.

This program is delivered in partnership with Schulich Executive Education Centre at York University.

* Special Pricing: Register for both Using Microsoft Project® Workshop and The Project Management Course and pay only $2,705 + HST, saving $200.

927

participants, on average, join us for their professional development each year since 2014.

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In-House Training If you would like to enhance the expertise, skills and insights of your team, we would like to help — by bringing our team to your workplace.

In-house training can give you the greatest flexibility — and the most successful outcomes. It allows for: −− Diving deeper into issues −− Focusing on the needs of your organization −− Strengthening work teams through learning together Our goal is to meet your needs. Together we will determine what will work best for your employees. This may involve running an existing course, customizing a course or developing a new course altogether.

In-house programming can be delivered at your location, saving travel time and allowing more from your organization to participate. The costeffectiveness and convenience of this option make it a great choice for many organizations.

To learn more about developing programs for your team, call

902.420.5638 or 1.800.877.0874.

The Fine Print Registration Recommended three weeks in advance of class.

Payment Policy – Payment is due in advance of the program start date. Pre-readings or any course preparations will be provided to you when course payment has been received.

– Fees include program material and a certificate of completion.

– All programs include refreshment breaks and lunches. If you have any food allergies/dietary requirements, please provide notification with your registration. A substitute lunch will be provided.

– Fees, dates and facilitators are subject to change.

Group Discounts – A 10% group discount is available for three or more registrations from the same organization that are submitted together for the same program. Separate registration forms are required for each person. A 15% discount is available for five or more registrations following the same terms.

– Ready to book 10 or more seats for use in a one-year periodcontact us for a Talent Development Package. Some exclusions apply.

Cancellation, Transfer and Substitution Policy – Cancellations received a minimum of 3 weeks in advance of the program start date will receive a full refund. Online programs are non-refundable.

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ONLINE: trainatsmu.ca

2

FAX: 902.420.5284 or 1.866.511.7111

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MAIL: Saint Mary’s University Executive & Professional Development 1800 Argyle Street, Suite 801 Halifax NS Canada B3J 3N8

For more information call 902.420.5638 or 1.800.877.0874 or email epd@smu.ca

– Non-attendance will incur the full program fee.

– Candidates may be substituted if notice is provided in advance of the program start date.

– Saint Mary’s University reserves the right to re-schedule or cancel programs due to insufficient registrations. In such circumstances, two weeks’ notice will be provided to program participants.

– Saint Mary’s University’s liability is limited to reimbursement of paid program fees.

Certificate of Completion Your certificate of completion will be awarded at the end of the program.

Check In Procedure Please arrive 15-20 minutes prior to the start of your program, where you will be checked in and directed to your classroom.

Location Saint Mary’s University at 1800 Argyle Street, 8th floor, Halifax, NS Parking is available at various downtown locations.

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Register online at trainatsmu.ca

Design: KBROWNDESIGN Photography: Kelly Clark Photography Printing: Advocate Print

Register today!

– Late cancellations or transfers to another offering (less than three weeks) for Saint Mary’s University programs will be subject to a 15% administration fee.

The Sobey School of Business at Saint Mary’s University is home to the David Sobey Centre for Innovation in Retailing and Services.

Shaping a strong future for the retail and services sector in Canada

Join us April 2019 for Executive Leadership Program; Retail Innovation, Strategy and Excellence (RISE)

Research • Innovation • Education

Apply: DavidSobeyCentre@smu.ca Building executive leadership and analytical skills to drive innovation and excellence within your retail business.

DavidSobeyCentre.ca

Education that fits the Co-operative Business Model Co-operative Management Education (CME) at Saint Mary’s University in the Sobey School of Business offers professional development and customized workshops to meet the needs of busy working professionals in co-operatives, credit unions and mutuals around the globe.

• Short courses on co-operative finance or strategy • Fall co-operative tours to Italy or Spain • Credit union intensive program in June • Part-time Master’s, Diploma, and Certificate academic programs Information: cme@smu.ca or www.ManagementStudies.coop

Executiv Professio Develop

For the most up-to-date program information, visit trainatsmu.ca

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Creating success for individuals and organizations since 1989

For more information visit trainatsmu.ca or call 1.800.877.0874.

Executiv Professi Develop

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Please photocopy this page and fax mailing label changes, additions, or deletions to 902.420.5284 or 1.866.511.7111. Thank you.