Saint Mary's University Executive and Professional Development Programs 2017-2018 by Saint Mary's University EPD

Executive and Professional Development 2017-2018 Programs

aint Maryâ&#x20AC;&#x2122;s University and the Sobey School of Business are committed to lifelong learning and to providing opportunities for everyone to find relevant and rewarding for-credit and non-credit programing. Often a short course will fill a particular skill set or knowledge area that can help members of our business community move forward professionally to transition to a new and more challenging role. The educational and training offerings in this catalogue will put you ahead of the curve and are designed to show you where new skills and mindsets can take you while bringing immediate benefit to your organization. The Sobey School of Business is pleased to be involved in offering these vibrant programs, and to help you take advantage of the expertise of our top-notch faculty as well as the experience and insights of leading industry professionals. Our aim is to help build regional prosperity and create impact with purpose. We invite you to also consider our for-credit degree programs, and to explore custom programs we can develop in partnership with you. The School and University can also provide consulting services through the Sobey School Business Development Centre. Our graduates offer new talent with fresh global perspectives and are ready to work hard for your success. Please reach out to us if you have any questions or ideas about how we might partner. Sincerely,

Patricia Bradshaw, PhD, ICD.d Dean, Sobey School of Business at Saint Maryâ&#x20AC;&#x2122;s University

LEARN FROM LEADERS IN THEIR FIELD

Finding the training you need when you need it is critical. That’s why we offer you so many options:

Learn and apply Our facilitators are leaders in their fields. They come from the Sobey School of Business and our university partners. They come from businesses they own and operate. They come from the local community.

–– More than 40 courses and 11 certificate programs –– The option of taking individual courses or working towards a certificate –– A flexible 10-month schedule –– A talent development package option for savings of up to 30%

QUALITY At the Sobey School of Business and Saint Mary’s University, learning is multi-faceted — and fun. –– Courses that enhance your insight and your expertise –– Acknowledged experts with experience in the subject and in training –– Opportunities to forge a new network, both colleagues and friends

RESULTS You need training that translates into enhanced skills and greater on-the-job expertise. –– Use what you’ve learned right away

They are experienced dynamic instructors and professionals in their own right. Collectively, their research, knowledge and relevant experience represent the most contemporary business practices, skills, and strategies available. They can help you create impact with purpose. Learn and advance Going above and beyond is second nature to our facilitators. Taking a course with us isn’t about sitting back and soaking things up — it’s about diving in and rolling up your sleeves. Our facilitators will keep you engaged and informed. Group work, individual exercises, discussion, and information sharing are all on the agenda. Action planning for applying your learning back at the work place and personal insight and growth will be your take-aways.

Questions? Contact us at trainatsmu.ca if you have any questions about which program is right for you or if the program you are looking for is not within these pages.

–– Understand current trends and address real-world scenarios –– Take best practices back to the workplace

For the most up-to-date program information, visit trainatsmu.ca

Table of Contents and Calendar Certificates

Page

Certificate in Business Communications

Certificate in Comprehensive Project Management

Certificate in Consulting and Advisory Skills – new!

Certificate in Engaging Stakeholders and Leading Change

Certificate in Financial Management

Certificate in Managing Conflict

Certificate in Managing Today’s Workforce

Certificate in Policy Development and Implementation – new!

Certificate in Skills for New Managers

Certificate in Team Building and Group Dynamics

Masters Certificate in Project Management

Full Course Listing

Page

Fall 2017 Sept.

Oct.

Nov.

Winter 2018 Dec.

Jan.

Feb.

Spring 2018

Mar.

Apr.

May

June

COMMUNICATION Business Writing Skills

11-12

7-8

Editing Essentials

Essential Design Skills – for presenters and trainers

Grammar, Punctuation and Proofreading Boot Camp

Improving Interpersonal Communication

Strategic Communications for Government Professionals

15-16

Series for Excellence in Written Communication – new!

10-11

7-8

20-21

3-4 29-30

22-23

30-31 6-7

19-20

18-19

5-6

4-5 23-24

22-23

CONFLICT RESOLUTION Foundations of Conflict Resolution

20-21

5-6

Managing and Resolving Conflict in the Workplace

Negotiation and Dispute Resolution

Third Party Neutral

24-25

14-15

A Manager’s Guide to Financial Management

22-24

11-13

Budgeting Essentials

13-14

16-17 7-8

16-17

FINANCIAL 14-15

5-6

HUMAN RESOURCES

Human Resources Fundamentals – new!

Talent Selection, Development and Retention

30-31

5-6 6-7

30-1

Page

Fall 2017 Sept.

Oct.

Nov.

Winter 2018 Dec.

Jan.

Feb.

Spring 2018

Mar.

Apr.

May

June

MANAGEMENT AND LEADERSHIP Aligning Team and Organization: The Personal Approach

6-7

Applying Strategic Thinking

Building Organizational Excellence

14-15

Coaching for Development and Performance

7-8

Confronting Conflict and Change

Critical Thinking and Strategic Problem Solving

Developing Managerial Effectiveness

4-5

30-31 11-12 20-21 3-4

22-23

28-29

23-24

9-10 20-21

Engaging Stakeholders

12-13

Essential Facilitation Skills – for team and group leaders

26-27

Essentials of Managing People

Influencing Behaviour and Developing Potential

Leadership Skills for the New Manager

Leveraging Team Dynamics

Making Change Work

Maximizing Your Management Effectiveness

Successful Team Leadership

22-23

Understanding People Dynamics

14-15

21-22

Developing Policy That Performs – new!

8-9

27-28

Implementing Policy and Managing the Change – new!

Writing Effective Policies and Procedures

25-26 9-10 12-13

17-18

14-15

11-12

18-19

6-7

9-10 17-18

16-17 26-28

14-16 16-17

12-13 16-17

POLICY 4-5

14-15 31-1

30-1

PROJECT MANAGEMENT The Project Management Course

2-4

Using Microsoft Project® Workshop

18-19

29-31

28-30 31-1

Select Offerings

Page

Innovation and Sales

Retail

Co-operative Management

In-House Training

Registration Details FAQs

Registration Information

The Fine Print

For the most up-to-date program information, visit trainatsmu.ca

Certificate in Business Communications

o matter what your role, you need to be able to communicate. Over 70 percent of our workdays are spent interacting with others, so communication is an activity that we rely on heavily. The Certificate in Business Communications allows you to combine courses suited to your needs to build a certificate to fit your requirements, whether to improve your interpersonal, written or verbal skills. Once you complete one writing course, you can decide what other communication skills you want to work on. Here are some ideas on how to choose from the courses listed below to improve your daily communication. As a team member or team leader, you need to have well-developed interpersonal communication skills to get your ideas across clearly. An equally important facet of communication is presentation skills. Being able to present an idea with confidence is critical when seeking the support of decision-makers or influencing a certain outcome. And finally, regardless of your role, improving your writing skills will increase your ease and effectiveness in keeping people informed to maintain strong working relations. If your goal is to improve your confidence and skills as a communicator then the Certificate in Business Communications is a good place to start.

Certificate Requirements The certificate must be completed within a two-year period. Participants must complete the required Business Writing Skills seminar plus two elective seminars. Required Seminar • Business Writing Skills Writing for clarity and conciseness 2 DAYS October 11-12, 2017 February 7-8, 2018 May 7-8, 2018 Choose 2 Elective Seminars • Editing Essentials How to edit that first draft for effective communication 2 DAYS November 20-21, 2017 April 3-4, 2018 • Essential Design Skills — for Presenters and Trainers All about how people learn and remember 2 DAYS January 29-30, 2018 May 22-23, 2018

• Grammar, Punctuation and Proofreading Boot Camp Learn how to avoid the most common grammatical mistakes 2 DAYS October 30-31, 2017 March 19-20, 2018 June 18-19, 2018 • Improving Interpersonal Communication How to communicate successfully 2 DAYS December 6-7, 2017 March 5-6, 2018 June 4-5, 2018 • Strategic Communications for Government Professionals Key strategies for sifting through the information to make recommendations 2 DAYS January 15-16, 2018 April 23-24, 2018 6 Day Certificate Program Fee: $2,195* * Register for the Certificate in Business Communications and receive a discount of $100 off the regular price of your third seminar. Individual Writing Analysis Completion of each writing-related seminar in the Certificate in Business Communications entitles you to register for an additional analysis session. See page 6 for details.

Business Writing Skills For the first time in history, writing has become the most common form of communication in the workplace. Unfortunately, the growing volume of written communication has resulted in an increased error rate, the need to prepare multiple pieces of writing when one would suffice, and readers who are offended and frustrated by the tone of the writing. This class will help participants understand the keys to successful written communication and put those skills to the test. The principles on which effective written communication are built will be explored, along with the four elements of effective organization and how to ensure an appropriate tone. Participants will receive a copy of The Language of Success by Tom Sant. Required seminar for the Certificate in Business Communications. Completion of this seminar as part of the Certificate in Business Communications entitles you to register for Individual Writing Analysis. Course Information Facilitator: donalee Moulton Fee: $765 2 Day Seminar: October 11-12, 2017 February 7-8, 2018 May 7-8, 2018 Editing Essentials Uncertain how to make your writing clearer, crisper, and more engaging? This class will help. Whether you are sending an email to a colleague or writing a report for senior management, it is essential that your writing be concise and concrete. It’s equally imperative that the writing be well organized so that it flows smoothly and logically. First drafts don’t do this. It takes rewriting and editing to make your written communication in the workplace the best — and most effective — it can be. This course will look at the different types of editing, the elements of successful editing, and tips for honing your rewriting and editing skills. The course will also look at how to distinguish between changes that have an impact and those that are simply fussing with words on the page.

Participants will receive a copy of Editing Canadian English — A guide for Editors, Writers and Everyone Who Works with Words. Elective seminar for the Certificate in Business Communications. Completion of this seminar as part of the Certificate in Business Communications entitles you to register for Individual Writing Analysis. Course Information Facilitator: donalee Moulton Fee: $765 2 Day Seminar: November 20-21, 2017 April 3-4, 2018 Essential Design Skills — for presenters and trainers If you are a trainer, presenter or faculty member who is interested in how people learn and how you can incorporate educational best practices in your design and delivery, then this two-day workshop will be of interest to you. Helping people develop new skill, knowledge and attitude requires more than the ability to ‘cover material’. Effective learning design requires insight into how people learn and remember. That means understanding the finite capacity people have in processing auditory and visual information, how people remember over time and what works to maximize retention. This workshop is invaluable for anyone who teaches or presents. Effective design skills can turn a boring subject into an interesting one. Effective design skills can turn something you don’t look forward to delivering into something enjoyable for both you and your participants.

Grammar, Punctuation and Proofreading Boot Camp Commas, semi-colons, split infinitives, and typos. Atten-hut! Grammatical and proofreading errors call into question your ability and your organization’s credibility. Getting it right builds confidence — for you and your reader. Grammar, Punctuation and Proofreading Boot Camp will help you understand modern English usage. The course will also explore the difference between American and British usage and what is accepted as the gold standard in Canada. Tips and techniques will be covered to enhance your use and understanding of the rules of grammar and punctuation. Proofreading techniques will also be discussed so that you can catch mistakes before your readers do. Participants are encouraged to bring their grammar gripes and proofreading peeves to class. Participants will receive a copy of The Blue Book of Grammar and Punctuation: An Easy-to-Use Guide with Clear Rules, Real-World Examples, and Reproducible Quizzes by Jane Straus, LesterKaufman, and Tom Stern. Elective seminar for the Certificate in Business Communications. Completion of this seminar as part of the Certificate in Business Communications entitles you to register for Individual Writing Analysis. Course Information Facilitator: donalee Moulton Fee: $765 2 Day Seminar: October 30-31, 2017 March 19-20, 2018 June 18-19, 2018

Elective seminar for the Certificate in Business Communications. Course Information Facilitator: Alison McEachern, MEd Fee: $765 2 Day Seminar: January 29-30, 2018 May 22-23, 2018

Grammar, Punctuation and Proofreading Boot Camp is an exciting class led by an energetic instructor — who knew grammar could be so fun?

For the most up-to-date program information, visit trainatsmu.ca

Improving Interpersonal Communication

Strategic Communications for Government Professionals

Your success, in whatever role you take on, is highly influenced by your ability to communicate your thoughts, needs, and concerns in such a way that the recipient is open and able to understand them.

Issues wane. Or they explode. They can fade from front page coverage or they can dominate the news. The difference between issues that are resolved successfully and those that escalate is how well they are managed. This course looks at issues management within government at all levels and how employees can contribute no matter what role they play in the process.

Writing Effective Policies and Procedures Please see page 18.

Equally critical to any successful communication is your ability to understand what others are communicating to you. Indeed Steven Covey recommends in his 7 Habits — Habit 5: “Seek first to understand, then to be understood”. Communicating effectively is a process that is rife with pitfalls and traps that can sabotage your communications and consequently your relationships. In today’s environment there are many more modes of communication in use than ever before. These modes whether social media, email, texting, phoning, or face-to-face can be very effective when used in the right context but can also create misunderstanding or misinterpretation of the message. In this seminar we will explore the communication process, identifying when to use what mode, pitfalls and traps to avoid, including assessing your particular style/preferences and determining areas for you to further develop. We will work on how to build rapport, an essential element in promoting understanding. Finally, we’ll identify techniques in developing positive confrontation skills and delivering feedback to improve and build on new and existing relationships.

This hands-on program will help participants prepare briefing notes, policy statements, and other materials that are clear, targeted and useful. It will focus on preparing materials that quickly and succinctly capture the essence of an issue, the complexities of the issue, and the potential courses of action. Participants will receive a copy of Plain Language in Government Writing: A Step-By-Step Guide by Judith Gillespie Myers. Elective seminar for the Certificate in Business Communications. Completion of this seminar as part of the Certificate in Business Communications entitles you to register for Individual Writing Analysis.

Individual Writing Analysis Do you wonder if your writing is effective? Now you can find out through an opportunity developed in response to demand from participants in our Certificate in Business Communications. This is an option to continue your learning through a personal writing analysis from our communications instructor, donalee Moulton. You will receive written feedback on key writing elements including completeness, conciseness, clarity, and grammar. As well, a comprehensive readability analysis will be completed to assess the reading level of the writing and readers’ ease of understanding. Requirement: Enrollment in the Certificate in Business Communications. Completion of each writing-related seminar entitles you to register for an additional analysis session. Course Information Facilitator: donalee Moulton, BA Fee: $255 + HST/session

Course Information Facilitator: donalee Moulton, BA Fee: $765 2 Day Seminar: January 15-16, 2018 April 23-24, 2018

Elective seminar for the Certificate in Business Communications. Course Information Facilitator: Michael Kennedy, BSc, CAE, MEd Fee: $765 2 Day Seminar: December 6-7, 2017 March 5-6, 2018 June 4-5, 2018

NEW

Series for Excellence in Written Communication

riting is no longer limited to a few channels nor do the same rules apply to all channels. Understanding how to approach writing differently is half the challenge. That’s the case for content and how you expect the reader will respond. This new Series for Excellence in Written Communication is intended to address those challenges and provide you strategies to navigate them all whether it is in a digital world or on a complex topic. * Seminars can be taken individually or complete all four to receive your certificate of completion for the Series for Excellence in Written Communication. Writing Skills for Plain Language

Writing Strategies for Reports and Proposals

Using plain language means writing for your audience — so that you achieve your purpose. It’s about using words and phrases and diagrams and images to make your content — and intent — easily understood by your readers.

Well-planned and well-written reports and proposals get better results — because they provide better information. But it’s not just the content that makes a good report, it’s as much the organization and the language.

It’s also about organizing your content in a logical way so that ideas and activities flow smoothly from start to finish. Plain language is about ensuring, as much as possible, that people know what they have to do, or where they have to go, or why something is important. It’s about removing confusion and avoiding misinterpretation. Facilitator: donalee Moulton, BA Fee: $765 + HST 2 Day Seminar: January 10-11, 2018 May 22-23, 2018 Writing for Digital Audiences The average time a visitor spends on a website or reading an article online is approximately one minute (and usually, less). So, it’s critical to get your message out as clearly, concisely — and quickly — as possible. This workshop will teach you how to create engaging content. You will learn about the best practices of online writing and the basic principles of search engine optimization. While many of the principles of effective writing hold true, many others, as you will discover in this one-day workshop, do not.

This workshop will look at the key problems readers have with reports and proposals and how to avoid them. It will also look at formatting and organization to ensure readers can easily navigate longer, more complex documents. Facilitator: donalee Moulton, BA Fee: $420 + HST 1 Day Seminar: March 26, 2018 Writing Skills for Challenging Communications Writing a positive and upbeat document can be tough, but writing to address negative, controversial and other challenging situations is significantly tougher. This one-day workshop will look at tips and techniques for preparing written communication for challenging situations. You will come to understand when a direct answer is ineffective — and when it works well. The format for writing bad news will be discussed and the pros and cons of the “sandwich” concept will be explored. Facilitator: donalee Moulton, BA Fee: $420 + HST 1 Day Seminar: April 26, 2018

Facilitator: donalee Moulton, BA Fee: $420 + HST 1 Day Seminar: February 27, 2018

For the most up-to-date program information, visit trainatsmu.ca

Certificate in Comprehensive Project Management Project Managers

Project Team Members

Program Content

Develop the thorough knowledge, skills, and proficiency in understanding all concepts, tools, and techniques that underpin the requirements you will need to lead projects, and be recognized for excellence in your field. This course will provide coverage of all aspects of the project management framework, and is so comprehensive it will even provide the knowledge and confidence you require to write your Project Management Professional (PMP®) certification exams.

Fast track your career in Project Management. Become an integral part of your project’s success, and be valued and recognized for your project management savvy. This 8 day program is designed to not only provide the well-rounded expertise you require, but it is so comprehensive in the coverage of concepts, it will provide a knowledge base that will enable you to challenge the exam to become a Certified Associate in Project Management (CAPM®).

The Certificate in Comprehensive Project Management aligns with A Guide to the Project Management Body of Knowledge (PMBOK®) 5th Edition – Fall 2017 program and 6th Edition – Spring/Winter 2018

Project Leaders As a professional, you will confirm the importance of project management best practices, and their contribution in delivering successful projects, within your organization. To add value, best practices must be understood, applied, and supported by organizational leaders. A thorough understanding and application of the key concepts are covered in this program. Enroll your project team members, and imagine the productivity and effectiveness of a team who all understand project processes, common terminology, and a common approach to successful project management.

This eight day certificate program provides a full 360°review of all process activities as outlined in the fifth edition of A Guide to the Project Management Body of Knowledge (PMBOK®). Project managers and leaders will learn valuable concepts to enable the use of best practices in your industry, and be recognized for your knowledge and skills in leading organizational projects. Team members will also find value in this program, to enable them to be fully engaged in work projects in your team role. This course is so comprehensive, participants would gain the confidence they need to write your PMP® or CAPM® certification exams. A Capstone project allows time in class to apply key concepts, with highly valuable and popular interactions with fellow participants.

Certificate Requirements The certificate consists of 3 modules. The modules must be taken in order and completed within a one-year period. • Module 1: Project Introduction, Framework, Integration, Stakeholders, and Scope 3 DAYS Fall 2017: October 23-25, 2017 (Monday-Wednesday) Winter/Spring 2018: April 9-11, 2018 (Monday-Wednesday) • Module 2: Project Time, Cost, Quality, and Human Resources 3 DAYS Fall 2017: November 7-9, 2017 (Tuesday-Thursday) Winter/Spring 2018: April 23-25, 2018 (Monday-Wednesday) • Module 3: Project Communications, Risk, and Procurement, and Review 2 DAYS Fall 2017: November 22-23, 2017 (Wednesday-Thursday) Winter/Spring 2018: May 7-8, 2018 (Monday-Tuesday) 8 Day Certificate Program Facilitator: Sandra Martyn, PMP Fee: $3,370

PMP®, CAPM® and PMBOK® are all trademarks of The Project Management Institute, Inc.

Certificate in Consulting and Advisory Skills

o you use consulting skills in your role? Are you currently offering services and looking to improve your effectiveness? Most people think of consulting only in the narrow terms of an external provider of services to an organization. More and more we are seeing consulting skills being used by managers within organizations. Consulting skills can be used to solve issues, create value, maximize growth and improve performance. Learning from experience takes time. There is a value in equipping yourself first. The goal in this certificate is to provide that foundational knowledge to have you working your best in your consulting or advisory role. The Certificate in Consulting and Advisory Skills is a six day certificate consisting of four topic areas intended to give learners the broad strokes essential to being effective in a consulting or advisory role. As part of this certificate you will have the additional learning opportunity working on an applied learning project. Certificate Requirements The certificate consists of 4 modules and an applied project. The modules must be taken in order, followed by the applied project and completed within a one-year period.

Program Content • Module 1: Essentials of Consulting Understanding the role of a consultant and the important tools used in this role 3 DAYS October 17-19, 2017 April 25-27, 2018 • Module 2: Business Analysis and Needs Assessment for Consulting Learning to scope the work and collect the information 1 DAY November 16, 2017 May 18, 2018

NEW

PLUS Applied Project An opportunity to design and execute a project from start to finish while gaining experience into the practical side of consulting/advising work. Participants receive support from the instructor during class time and as they work on the projects and between the modules. During the final module participants will make a short presentation of their applied project for additional feedback. 6 Day Certificate Program with Applied Project Facilitator: Sylvie Thibault

• Module 3: Business and Organizational Development Working for clients requires an understanding of the larger organizations and their priorities. 1 DAY December 14, 2017 June 7, 2018

Fee: $2995

• Module 4: Selling Solutions and Projects Whether you’re working with internal or external clients you’ll need to understand how to present and promote solutions to your clients 1 DAY January 16, 2018 June 28, 2018

Spring 2018 Session: April 25-27, 2018 May 18, 2018 June 7, 2018 and June 28, 2018

For the most up-to-date program information, visit trainatsmu.ca

Fall 2017 Session: October 17-19, 2017 November 16, 2017 December 14, 2017 and January 16, 2018

Certificate in Engaging Stakeholders and Leading Change

n today’s world change is the routine. Half of everything you know about doing your job will be obsolete in 3-4 years — the trouble is nobody knows which half. To lead successfully in this fast-changing and complex world, you have to be able to engage multiple stakeholders and tap their strengths to create win-win-win solutions, get buy-in and commitment to ongoing change, and break away from ‘the way it’s always been done’, to create solutions that will work not only today, but tomorrow. On top of this, we are moving into the greatest labour crisis in history as the baby boomers retire en masse, and younger workers have different demands and expectations. They have zero tolerance for autocrats and bureaucrats — they want coaches and mentors, not bosses — and they want to be engaged in developing the strategies they implement. This certificate program provides you with the foundational skills you need to navigate complexity and lead co-creatively.

Certificate Requirements The certificate must be completed within a twoyear period. Participants must complete all three required seminars and the Applied Study Project in the Making Change Work seminar.

• Aligning Team and Organization: The Personal Approach How to skillfully align your organizational needs with your team’s needs 2 DAYS March 6-7, 2018 May 30-31, 2018

3 Required Seminars 7 Day Certificate Program • Making Change Work Apply a proven process to ensure complex change will work in your organization 3 DAYS November 14-16, 2017 March 26-28, 2018

Fee: $2,745* * Register for the Certificate in Engaging Stakeholders and Leading Change and receive a discount of $200 off the regular price of your third seminar.

• Engaging Stakeholders A proven framework for engaging stakeholders at all levels, within and outside your organization 2 DAYS February 12-13, 2018 May 9-10, 2018

Engaging Stakeholders was very valuable and engaging. The tools we discussed can be applied to changes I am dealing with today. The instructor brings real life experiences/examples to the seminar topic. I highly recommend this course to anyone leading change in their organization.

Aligning Team and Organization: The Personal Approach When are people most productive? When you’re getting them to do what you want, or when you’re getting them to do what they want? In the organizational world we talk a lot about leadership for “employee engagement,” but what are we really talking about? In this course you will learn how engagement is, above all, about attitude. In leading a team, you have to become skillful at working with people’s attitude. The trouble is, attitude is personal, and we usually think business is not. We try any number of impersonal leadership models, strategies and incentives, and most of the time they don’t work. That’s because to be an effective team leader you have to get personal. It’s not about psychologizing or leading emotional encounter groups. It’s about being skillful enough to align what your organization wants with what your people want, so they eagerly give their best performance. Participants will receive a copy of the book Keep Your People in the Boat, by Crane Wood Stookey. Required seminar for the Certificate in Engaging Stakeholders and Leading Change.

Engaging Stakeholders

Making Change Work

In today’s complex world you need to engage many other stakeholders in your change initiative and get their ‘buy-in’ and commitment to moving forward. Often you need to engage them in co-creating the way forward, aligning many different agendas and needs.

Did you know that 70% or more of change initiatives such as re-engineering, quality, and mergers fail — and for the same reasons?

As the old adage says, people don’t resist change. They resist being changed. One of the greatest reasons that most change projects fail is forcing change on others rather than investing the time to engage them and build their buy-in and commitment. Most people say they don’t have the time to do this, but they always seem to have time to deal with the mess that happens afterwards when they don’t. This program will show step-by-step how to engage and involve your stakeholders — employees, shareholders, suppliers, customers, members of your community and more. Required seminar for the Certificate in Engaging Stakeholders and Leading Change. Course Information Facilitator: Ravi Tangri, MSc, MBA Fee: $875 2 Day Seminar: February 12-13, 2018 May 9-10, 2018

PRE-SEMINAR PREPARATION: Prior to the course you will receive a memo and some readings from your instructor. We ask that you read the material and come prepared to discuss it. Course Information Facilitator: Crane Wood Stookey Fee: $875 2 Day Seminar: March 6-7, 2018 May 30-31, 2018

For the most up-to-date program information, visit trainatsmu.ca

During this three-day program you will learn what the biggest mistakes are in designing and implementing effective innovation, and how to avoid them. You’ll learn the secrets to making change work for the complex challenges you face today — a structured process for addressing not only the change you want, but also the real roots of resistance to change from all parties. In addition to traditional change tools, you will learn tools and techniques you won’t see anywhere else. They will uncover the root causes of resistance and ensure the changes you design will work for bottom-line results in the long run. To enhance your learning, this seminar provides the added opportunity to implement the tools learned in an Applied Study based on a case study from your own organization. Participants will receive a copy of the book Memory Jogger II by D. Ritter, F. Oddo and J. MacCausland. PRE-SEMINAR PREPARATION: Prior to the course you will receive a memo and some readings from your instructor. We ask that you read the material and come prepared to discuss it. Required seminar for the Certificate in Engaging Stakeholders and Leading Change. Course Information Facilitator: Ravi Tangri, MSc, MBA Fee: $1,195 3 Day Seminar: November 14-16, 2017 March 26-28, 2018

Certificate in Financial Management

he Certificate in Financial Management is designed to help you become more effective in managing the financial aspects of your organization. Completing the certificate will give you the knowledge to make better informed financial decisions and plan more effectively for the future. For the first time ever all three modules of this certificate are available online! This allows each participant to complete the three modules at their own pace over a six month period. Certificate Requirements The modules must be taken in order and completed within a six month period. Each module should take 4 – 5 hours to complete.

Module Three: Financial Decision-making Building on the concepts learned in module one and two, participants will learn how to approach a financial decision and determine the best course of action. Techniques include incremental analysis and capital budgeting. Technical Requirements:

Module One: Financial Literacy In this module you will learn how to unlock the mysteries of financial statements. The online lectures will explain financial terms in an easy to understand manner. Each lecture features a set of questions that will test your understanding of the topic.

The modules are compatible with all modern browsers including Firefox, IE 9+, Chrome, Safari and Opera. They are also compatible with browsers of recent mobile devices (IOS and Android).

A Manager’s Guide to Financial Management

of your operation/unit is impacted by the management of working capital, financing choices or cost factors. You will leave this workshop with financial skills and knowledge which will take the mystery out of accounting reports and financial documents and allow you to make better financial decisions.

Are you a manager and/or supervisor who needs to boost your understanding of all things financial? Do you find yourself in the awkward position of being responsible for budget issues but don’t have the knowledge to use the numbers presented let alone understand what they mean? If you have answered “yes” to these questions, then A Manager’s Guide to Financial Management is right for you. The program starts with the most basic of financial literacy and then progresses to the interpretation of financial information you see on statements and reports. It is important to understand how the overall financial performance

Module Two: Budgeting and Projections In this module you will learn how to prepare a budget, including balance sheets and cash flow statements and develop an in-depth understanding of how the financial statements fit together. Most participants find that the completion of this module helps them to see financial statements and budgets in a clearer light.

ONLINE

All three modules will include: • High definition videos featuring facilitator Debi Peverill discussing each topic. Accompanying her on screen will be visual aids (bullet points, examples, tables, etc.). • Many of these examples will be available to be downloaded and printed. • Participants will receive two downloadable eBooks, Painless Financial Literacy (2015) and Budgeting Essentials (2015), both written by Debi Peverill. • Throughout the course there will be test questions and exercises to complete followed by written and video answers. • Once you have viewed a section you may re-watch that section as many times as you like, including tests and exercises. • You will also have email access to facilitator Debi Peverill should you have any questions. Facilitator: Debi Peverill, BComm, CPA, CA Fee: $975

Participants will receive a copy of Running Your Business by Debi Peverill. Course Information Facilitator: Debi Peverill, BComm, CA Fee: $1,195 + HST 3 Day Seminar: January 22-24, 2018 June 11-13, 2018

Budgeting Essentials Please see page 20.

The content and quality of presentation were great primers or reminders to any manager overseeing accounting or financial controlling functions. A fantastic and succinct overview of the nosegay topics. Dan Barker, ENERCON Canada Services Inc. (Manager’s Guide to Financial Management)

Certificate in Managing Conflict

onflict is something everyone avoids, but avoidance does not help. The best solution is to develop skills and knowledge so that you can approach conflict with confidence. The Certificate in Managing Conflict is a natural fit, a three seminar certificate consisting of one required and two electives from a choice of three offerings.

Certificate Requirements

The Foundations seminar focuses on your individual attitudes and approaches to conflict resolution with a large focus on effective communication skills. You will explore key strategies, concepts and methods used to address and resolve conflict effectively. This will minimize the impacts on situations on yourself and others, and contribute to more healthy personal and work relationships.

• Foundations of Conflict Resolution Powerful and practical approach to dealing with conflicts effectively. 2 DAYS November 20-21, 2017 February 5-6, 2018

The remaining three elective seminars allow you to pick your area of focus. Workplace conflict has common elements and in this seminar you’ll work through everything from conflict coaching to the impact of technology and conflict resolution. Rounding out our options are hands-on seminars that will focus in the area of Negotiation and Third Party Neutral skills and strategies. The options allow you to pick and choose based on the experience you have already and the needs of your organization and the roles you’re likely to play in addressing conflict.

• Managing and Resolving Conflict in the Workplace Conflict coaching and designing informal interventions 2 DAYS December 13-14, 2017 April 16-17, 2018

These seminars will have a large element of practice, application and feedback using role plays, exercises and simulations.

The certificate must be completed within a two-year period. Participants must complete one required and two of the three elective options. Required Seminar

• Third Party Neutral Understand how you prepare, convene and support parties in conflict 2 DAYS January 24-25, 2018 June 14-15, 2018 6 Day Certificate Program Fee: $2,425* * Register for the Certificate in Managing Conflict and receive a discount of $200 off the regular price of your third seminar.

Choose 2 Elective Seminars

• Negotiation and Dispute Resolution Get hands-on opportunities to negotiate, mediate and/or litigate 2 DAYS March 7-8, 2018 May 16-17, 2018

Saint Mary’s has an excellent faculty who are very knowledgeable on the subject matter. I have gained great tools to use in my job as well as my personal life. Michael Nickerson, International Union of Operating Engineers Local 722 (Managing and Resolving Conflict in the Workplace)

For the most up-to-date program information, visit trainatsmu.ca

Managing and Resolving Conflict in the Workplace This course will more closely examine some of the key communication and conflict management skills necessary to more effectively reduce and resolve conflict in the workplace. Specific topics covered include electronic communication and how it impacts on organizational conflict management. Participants will benefit from a close examination and practice using a “conflict coaching” model suited for employees at all levels within the organization. In addition, there will be a comprehensive focus on designing and delivering informal interventions to better manage and resolve complex, multi-party disputes in the workplace. Elective seminar for the Certificate in Managing Conflict. Foundations of Conflict Resolution Conflict is like air. It is all around us and unavoidable. It occurs in organizations, workplaces and relationships. Conflict situations are challenging to deal with, but they don’t have to be confrontational or destructive. Individuals are often unsure how to approach situations in order to do both: resolve the situation effectively and keep the relationship intact. This course will provide participants with a practical and powerful approach to dealing with conflicts effectively. You will leave with: knowledge, skills, techniques, and an introduction to a world renowned process called “Interest Based Negotiation (IBN)” to deal with any situation. We begin our journey to creating a better and more respectful existence. Resolution starts with us! Participants will receive a copy of Getting to Yes by Roger Fisher and William L. Ury. Required seminar for the Certificate in Managing Conflict. Course Information Facilitator: Michael E. Petitpas, BEd, CRCert Fee: $875 2 Day Seminar: November 20-21, 2017 February 5-6, 2018

Course Information Facilitator: Bridget Brownlow, BA, MA, Con Res Cert Fee: $875 2 Day Seminar: December 13-14, 2017 April 16-17, 2018

Negotiation and Dispute Resolution An ongoing challenge, at work and in our personal lives, involves the resolution of disputes. Despite the importance of resolving conflict in a fair manner, many managers have little training in the process. This seminar examines resolving disputes using interests, rights and powerbased approaches and the advantages and disadvantages of such approaches. Following a hands-on approach, you will have the opportunity to negotiate, mediate and litigate. Participants will be exposed to both traditional and interest-based styles of negotiation, with exercises designed to provide an effective opportunity to apply the concepts and techniques learned in class.

Third Party Neutral The impact of unresolved conflict affects us all, be it in our personal lives or in the workplace. Effective conflict management makes good sense from both a human resource and a financial perspective. Those who are in a position of support, guidance or leadership, must find methods to help themselves and those around them. Bringing parties in conflict together for the purpose of reaching mutually agreeable solutions can be challenging and uncomfortable. However, doing so effectively can result in a healthier work environment. Resolving conflicts early also reduces stress, anxiety, absenteeism and costs associated with more adversarial processes. This workshop builds on the basic skills and techniques acquired in the Foundations course. It will provide participants with practical and specific skills, attitudes, and approaches required to bring parties together in a helpful and effective way. Participants will learn to assess whether or not mediation or facilitation would be appropriate, and who would be the best person to convene the conversation. If you are that person, this course prepares you to assist and guide the parties through a process to create mutual understanding, resolve issues, and keep the relationship in tact! The results will be a more effective and respectful workplace. Your involvement will help turn confrontation into collaboration. Everyone wins! Elective seminar for the Certificate in Managing Conflict. Course Information Facilitator: Michael E. Petitpas, BEd, CRCert Fee: $875 2 Day Seminar: January 24-25, 2018 June 14-15, 2018

Required seminar for the Certificate in Managing Conflict. Course Information Facilitator: Terry Wagar, LLB PhD Fee: $875 2 Day Seminar: March 7-8, 2018 May 16-17, 2018

Certificate in Managing Today’s Workforce

he complex diverse working environment of today requires greater flexibility, knowledge and skills than ever before to achieve the results demanded by employers. Modern science has given us greater insight into the motivation of personal behaviour and also challenged the effectiveness of many traditional models of leadership and management. The Certificate in Managing Today’s Workforce is designed to address these situations, giving the participant new insights, knowledge and skills in managing people to achieve the best results. Through exploring perspectives, heightening understanding, exploring new theories and models and developing practical applications, managers will walk away with a more complete picture of what is required to be a successful leader today. This program is designed for managers with at least two years’ experience who are looking to assess the effectiveness of their current skills, further develop their potential and/or update their repertoire/toolkit to achieve better and sustainable results. In every course, we answer why, what and how to make the changes necessary to reach your full potential. Through assessments, peer learning, and dynamic instruction, participants will develop awareness of their strengths and challenges. Relying on interactive learning principles, participants will engage in group discussion, co-create action plans, and build skills in a collaborative learning environment.

5 Required Seminars • Maximizing Your Management Effectiveness Discover your strengths, learn how to maximize them, and develop strategies to become more effective as a manager today 2 DAYS October 16-17, 2017 February 12-13, 2018 • Understanding People Dynamics Become familiar with some of the latest models in understanding people and learn ways to create a more engaging and trusting work environment 2 DAYS November 14-15, 2017 March 21-22, 2018 • Influencing Behaviour and Developing Potential Develop an understanding and skills in bringing out the best in people and create environments where alignment and collaboration are the norm 2 DAYS December 11-12, 2017 April 18-19, 2018

• Confronting Conflict and Change Learn constructive processes, develop skills to help others deal with change and handle conflicts in a positive way, at work and in life 2 DAYS January 22-23, 2018 May 28-29, 2018 • Building Organizational Excellence Examine and ascertain your current organization’s ability to meet current challenges to succeed in today’s environment. 2 DAYS February 14-15, 2018 June 20-21, 2018 10 Day Certificate Program Fee: $3,875* * Register for the Certificate in Managing Today’s Workforce and receive a discount of $500 off the regular price of your fifth seminar.

Certificate Requirements The certificate must be completed within a threeyear period. Participants must complete all five required seminars.

For the most up-to-date program information, visit trainatsmu.ca

Building Organizational Excellence (formerly Ensuring Effective Organizational Structure and Process) Market forces, globalization, and advancing smart technology are putting tremendous pressures on organizations to be innovative, adaptable and responsive to ever-changing wants and needs. Delivering the right output at the right time is essential for success. The result is more demanding workplaces that are flexible and swift in meeting market demand. These workplaces require that problems/opportunities are quickly identified and appropriate actions taken.

Confronting Conflict and Change Change is inevitable and often leads to conflict. People often have different perceptions and/ or expectations of everyday situations which can also lead to conflict. Identifying your conflict style, developing appropriate responses and understanding their consequences is all part of the process. In this module participants will learn constructive processes and develop skills to help others deal with change and to handle conflicts in a positive way at work and in life. Required seminar for the Certificate in Managing Today’s Workforce.

In this seminar participants will discover and build the foundation for effective, authentic leadership. Participants will learn about their natural leadership style and strengths, core values, and connect this to a vision for what effective leadership looks like today. They will discover what may be holding them back from achieving the success they desire. They will have opportunity to reflect on their own purpose, mission, and values and learn how to align and put into action goals that will guide them in attaining the personal results they seek. Participants will develop their own professional development plan, designed to create a sustainable and successful future.

What’s needed? Structures, processes and relationships that are strong yet fluid enough to deal with the rapid pace of change. Traditional business models no longer work.

Course Information Facilitator: Michael Kennedy, BSc, CAE, Med Fee: $875 2 Day Seminar: January 22-23, 2018 May 28-29, 2018

Participants in this seminar will develop competencies in how to maximize performance by aligning structures, tasks and culture.

Influencing Behaviour and Developing Potential

Required seminar for the Certificate in Managing Today’s Workforce.

It’s a generally accepted philosophy that people want to do well. The issue is that they may not even recognize let alone know how to develop their potential. Most times bosses, employees, clients, and business partners may be unaware of the impact their behaviour or performance is having on others or the success of the organization’s endeavours. In this seminar participants will discover the science behind motivation and what’s required to change attitudes and behaviours. Participants will develop their understanding and skills in bringing out the best in themselves, and others.

Course Information Facilitator: Harriette Schumacher, BA, CACE, CEC, PCC Fee: $875 2 Day Seminar: October 16-17, 2017 February 12-13, 2018

Required seminar for the Certificate in Managing Today’s Workforce. Course Information Facilitator: Michael Kennedy, BSc, CAE, MEd Fee: $875 2 Day Seminar: February 14-15, 2018 June 20-21, 2018

Required seminar for the Certificate in Managing Today’s Workforce. Course Information Facilitator: Harriette Schumacher, BA, CACE, CEC, PCC Fee: $875 2 Day Seminar: December 11-12, 2017 April 18-19, 2018

A great and comfortable environment to learn practical knowledge which I can directly apply to my job.

Maximizing Your Management Effectiveness

Pre-Seminar Preparation: Participants will have the opportunity to complete the Gallup Strengths Finder 2.0 assessment.

Understanding People Dynamics The workforce of today is more diverse and complex than ever before. Expectations are higher and more demanding from employees, bosses, suppliers and clients. Depending on the life stage of individuals and even organizations, demands may be quite different and challenging. In this seminar participants will become familiar with some of the latest models in understanding people and learn ways and means to create a more engaging and trusting work environment. Required seminar for the Certificate in Managing Today’s Workforce. Course Information Facilitator: Michael Kennedy, BSc, CAE, MEd Fee: $875 2 Day Seminar: November 14-15, 2017 March 21-22, 2018

Certificate in Policy Development and Implementation

olicy is the link between organizational intent and behaviour. It is reflected in what organizations do, and in what they do not do. When it is clearly articulated, communicated, implemented and managed, policy provides focus and consistency. It clarifies intent and enables organizations to manage expectations; it enables leaders to empower and provide guidance to their people. It enables them to monitor, oversee and manage for results. More and more organizations are opting to use documented policy statements and manuals as the primary means of providing that focus and consistency. However, many organizations struggle with what policy is, with when and how it is most effectively developed and applied, and with how to articulate it in ways that are relevant, appropriately comprehensive, and understandable. Too often they misstep and the results are policies that aren’t really policies; policies that have no impact or unintended impacts; and policies that aren’t implementable or enforceable.

NEW

The certificate must be completed within a two-year period. Participants must complete all three seminars.

• Writing Effective Policies and Procedures The language of policy and writing for clarity 2 DAYS January 31-February 1, 2018 April 30-May 1, 2018

Required Seminars

6 Day Certificate Program

• Developing Policy that Performs Introduction and overview to effective policy and decision making 2 DAYS November 8-9, 2017 March 27-28, 2018

Fee: $2195*

Certificate Requirements

* Register for the Certificate in Policy Development and Implementation and receive a discount of $100 off the regular price of your third seminar.

• NEW — Implementing Policy and Managing the Change Implementation Strategies and how best to communicate 2 DAYS December 4-5, 2017 May 14-15, 2018

The Certificate in Policy Development and Implementation has been designed for practitioners of all experiences taking one from the initial stages of policy development to the final stages of documenting it. Participants will be introduced to strategies by experienced policy practitioners to enable them to lead, manage, support, and influence the policy process.

For the most up-to-date program information, visit trainatsmu.ca

Developing Policy that Performs Effective policy begins with the decision that an organization requires direction with respect to how to manage an issue. It is developed through a process of due diligence through which leaders are informed by relevant information and analysis. This leads to the selection and implementation of the management option that reflects the best opportunity to manage the issue in a way that will produce the best results for the organization and its clients. Participants will develop a prioritized policy agenda and development plan. Required Seminar for the Certificate in Policy Development and Implementation. Course Information Facilitator: Rose Landry Fee: $765 2 Day Seminar: November 8-9, 2017 March 27-28, 2018

NEW Implementing Policy and Managing the Change Policy implementation is the process through which organizations provide people with the awareness, knowledge, tools and skills they will need to work with new or changed policies. Change management is the process through which organizations support individuals to participate in the adoption of change as a result of the new or amended policy. Good communications are essential to both. In this seminar you will learn how to ensure that new and amended policies will be implemented consistently and confidently. Required Seminar for the Certificate in Policy Development and Implementation. Course Information Facilitators: Rose Landry and donalee Moulton Fee: $765 2 Day Seminar: December 4-5, 2017 May 14-15, 2018

Writing Effective Policies and Procedures Policies guide an organizationâ&#x20AC;&#x2122;s decision-making and bring a consistency to those decisions. They also provide much needed direction for employees, customers and others. That presumes, of course, that users can decipher the policy language. Often legalistic, dense and elevated, the language of policy can stand in the way of compliance and support. During this two-day course, you will learn how to write clear and effective policies and develop a template for policy preparation. The difference between policies and procedures will also be reviewed and participants will write a detailed procedure. Be forewarned though: you may need gloves to complete this procedure. Participants will receive a copy of 7 Steps to Better Written Policies and Procedures by Stephane Page. Required Seminar for the Certificate in Policy Development and Implementation. Course Information Facilitator: donalee Moulton, BA Fee: $765 2 Day Seminar: January 31-February 1, 2018 April 30-May 1, 2018

Certificate in Skills for New Managers

sk anyone in management what advice they would share with someone wanting a career in management and you will get lots of different answers. But a common thread is that it will involve learning. With that in mind, the Certificate in Skills for New Managers was developed to give you learning experiences to prepare you for that next position. Everyone’s path to management will vary, just as your education and work experience leading to that point is unique. The first step is to understand your skills and attributes and how they will translate into a role as a manager. Leadership Skills for the New Manager will provide you with an action plan, including what areas you may want to focus your next courses on. For many beginning in management, the responsibility of overseeing and developing budgets is a challenge because they don’t understand the concepts. For others, it’s figuring out how to think strategically, in line with the organization while keeping personal goals in mind. Every new manager must understand that a large part of their job involves human resources and so it becomes very important to learn how to best work together. Ultimately the responsibility of every manager is to build processes that work — personally, for the team and for the organization.

What you will be doing will change, so how you think about and approach that work will need to change. Any new opportunity requires that you build on your current skills and learn new ones. By enrolling in the Certificate in Skills for New Managers you will be gaining fundamental skills in the specific areas you need, while learning from the experiences of other new managers joining in the certificate program. Some of the seminars in this program require some advance preparation to ensure you get the most out of the program. Certificate Requirements The certificate must be completed within a two-year period. Participants must complete the required Leadership Skills for the New Manager seminar plus two elective seminars. Required Seminar • Leadership Skills for the New Manager Develop a plan to prepare for a career in management 2 DAYS November 6-7, 2017 April 9-10, 2018

Choose 2 Elective Seminars • Applying Strategic Thinking Connects the elements of strategy for the organization to your role 2 DAYS December 4-5, 2017 April 11-12, 2018 • Budgeting Essentials Learn how each entry builds to create the final financial statements 2 DAYS February 14-15, 2018 June 5-6, 2018 • Developing Managerial Effectiveness Learn to Prioritize, Plan, Prepare and Perform 2 DAYS March 20-21, 2018 June 25-26, 2018 • Essentials of Managing People HR is the role of every new manager, understand fundamental HR practices and how best to work together 2 DAYS January 17-18, 2018 May 14-15, 2018 6 Day Certificate Program Fee: $2,195* * Register for the Certificate in Skills for New Managers and receive a discount of $100 off the regular price of your third seminar.

For the most up-to-date program information, visit trainatsmu.ca

Applying Strategic Thinking This two-day seminar is for managers and employees responsible for developing, implementing or participating in strategic initiatives or projects within an organization. Applying Strategic Thinking is structured to enable you to identify and develop practical strategic and innovative thinking; you will have tools immediately applicable to the work environment. Your understanding of your role within your current organization and how to develop stronger alignment between personal strategy and organizational strategy will be enhanced. You will go through the process of identifying your organization’s strategic plan and begin to understand the strategic thinking that went into the development of the plan. Next you will work on understanding how to apply the concepts of strategic thinking to your day-today activities and utilizing the tools learned to enhance your work environment. Elective seminar for the Certificate in Skills for New Managers. Course Information Facilitator: Michael Sanderson, BA, MBA Fee: $765 2 Day Seminar: December 4-5, 2017 April 11-12, 2018

Developing Managerial Effectiveness

Elective seminar for the Certificate in Skills for New Managers.

This two-day program helps new managers implement the 4 P’s (Prioritize, Plan, Prepare, Perform) of effective management in their work and as individuals. Participants will assess their strengths and weaknesses and develop goal plans for increased effectiveness. You will look at time use effectiveness from an individual as well as an organizational perspective. It is a great way to gain the skills necessary to build Continuous Improvement plans.

Course Information Facilitator: Brenda Fair, CPHR Fee: $765 2 Day Seminar: January 17-18, 2018 May 14-15, 2018

Effectiveness includes both strategic, high level planning and day to day prioritization and delegation techniques. The number one rated need for employees is to work for effective and efficient managers; this program will help you develop the skills to be that manager. Elective seminar for the Certificate in Skills for New Managers. Course Information Facilitator: Brenda Fair, CPHR Fee: $765 2 Day Seminar: March 20-21, 2018 June 25-26, 2018 Essentials of Managing People

Budgeting Essentials If accounting isn’t your background, it can be frustrating when tasked with reviewing transactions or trying to understand how transactions are recorded. This two-day seminar will simplify budgeting, accounting, and allow you to focus on keeping track of your finances. Starting with basic journal entries, you will learn how each entry builds to create the final financial statements. Learn about the key steps in budget preparation including month-end accruals and adjustments. This course is taught in an entertaining and easy-to-understand format that will leave you with sound knowledge about the essentials of budgeting.

This program is designed for new managers in both public and private sectors who want to explore key issues in managing people. Managers in all departments play multiple roles without having formal education or orientation in human resources (HR) management. This program will introduce “people” management for frontline managers and specifically focus on talent development and accountability. Motivation, engagement and retention of the team are day to day responsibilities and ones that create the difference between a functioning team and a high performing team. This two-day session will be a lively, interactive seminar where participants will share their own experiences and learn from each other.

Leadership Skills for the New Manager So you’ve mastered your craft, you’ve learned the ropes. Now what? You have been, or will be, promoted into a leadership role. What does a manager really do? Management can be both challenging and rewarding and this two-day seminar will help you navigate this new role. Knowing what to expect will give you the confidence to jump in with both feet. The interactive nature of this workshop gives you ample opportunity to listen to and learn from the other participants. PRE-SEMINAR PREPARATION: Selfassessment is a key ingredient in this seminar. To help you understand your current management competency, you will be asked to do an online assessment. When you complete the assessment, a report that is yours to keep and use during the seminar will be created. Required seminar for the Certificate in Skills for New Managers. Course Information Facilitator: Brenda Fair, CPHR Fee: $765 2 Day Seminar: November 6-7, 2017 April 9-10, 2018

Elective seminar for the Certificate in Skills for New Managers. REQUIREMENT: Please bring a calculator to class. Course Information Facilitator: Debi Peverill, BComm, CA Fee: $765 2 Day Seminar: February 14-15, 2018 June 5-6, 2018

The course material was engaging and easily transferable to every day practical application. I will have no problem easily transferring this knowledge to my work place immediately and am sure it is going to initiate positive change. Meaghan Roberts, Region of Queens Municipality (Leadership Skills for the New Manager)

Certificate in Team Building and Group Dynamics

n effectively working team can accomplish far greater results than the same number of people working independently. However, there are no guarantees that all teams will work well together. In the Certificate in Team Building and Group Dynamics, the focus is on team building and how best to develop positive group dynamics.

Certificate Requirements

Teams develop in stages and each of those stages contributes to the overall development of a strong team. The time spent to determine how the team will work together, what the roles are for the various team members including the leader and what will be used to measure the team’s outcomes are all essential to team development.

• Successful Team Leadership Learn the essentials mechanics of team development and how to create or develop a team that will successfully achieve its outcomes 2 DAYS November 22-23, 2017 April 16-17, 2018

All teams experience differing group dynamics and it is important to understand how you can and will work together despite differences. Team members and leaders who understand how to diagnose and intervene in group dynamics will also be able to confidently meet the challenges that inevitably arise within any group.

The certificate must be completed within a twoyear period. Participants must complete all three required seminars. 3 Required Seminars

• Essential Facilitation Skills — for team and group leaders Develop your ability to observe and intervene in group dynamics effectively so that you keep your team members on track to achieve results 2 DAYS February 26-27, 2018 June 12-13, 2018 6 Day Certificate Program Fee: $2,195* * Register for the Certificate in Team Building and Group Dynamics and receive a discount of $100 off the regular price of your third seminar.

• Leveraging Team Dynamics How to build better strategies and habits for a stronger and more effective team 2 DAYS January 17-18, 2018 May 16-17, 2018

The courses in the Certificate in Team Building and Group Dynamics will help you focus on how to develop a team to work together to achieve success and manage team issues effectively and appropriately.

For the most up-to-date program information, visit trainatsmu.ca

Essential Facilitation Skills — for team and group leaders Participation is both a blessing and a curse: a blessing because it brings energy, commitment, and new ideas to our work places and communities and, a curse because the more people that are involved in a group process, the more challenging it is to get good work done. This workshop is designed to help anyone involved in group work keep their team members on track and achieve results in a harmonious and efficient manner. Whether you are a facilitator, supervisor or a committed team member, this workshop will help you develop your ability to design, observe and intervene in group dynamics effectively. Being educated in how to do this is key to confidently meet the challenges that inevitably arise when a group commences its work. Participants will receive a copy of Facilitator’s Guide to Participatory Decision-Making by Sam Kaner, et al. Required seminar for the Certificate in Team Building and Group Dynamics. Course Information Facilitator: Alison McEachern, MEd Fee: $765 2 Day Seminar: February 26-27, 2018 June 12-13, 2018 Leveraging Team Dynamics Teams consist of people. Members of effective teams often have different backgrounds, personalities, perspectives and experiences. To maximize a team’s effectiveness, we need to integrate the diversity individual members bring to the team. If we are successful the outcome is one of excellent results. However, diversity, whether in perception, belief, values, or expectations, if not respected and managed appropriately, can cause friction and dysfunction because of conflicting opinions or interpretations of situations. These differences can cause emotional hijacks, blocking or preventing more rational responses. If not handled properly relationships can be damaged creating defiance and resistance to our efforts, slowing down processes or outright failure in achieving our tasks/goals. We’ll explore the dynamics of team diversity, including the motivation behind behaviours using various behavioural models, differing personalities, the role that perception plays in misunderstanding, and how to manage different or contrary expectations. We’ll look at assessing and managing our own behaviour, becoming

more aware of others and building positive relationships, reducing or eliminating resistance, and getting commitment to achieving common tasks. Required seminar for the Certificate in Team Building and Group Dynamics. Course Information Facilitator: Michael Kennedy, BSc, CAE, MEd Fee: $765 2 Day Seminar: January 17-18, 2018 May 16-17, 2018 Successful Team Leadership Most workplaces operate within a team environment and depend on the strength and success of that team to achieve outcomes. This two-day course focuses on the workplace team and its value. As a foundation, it is important to examine the ways in which teams are created, developed and managed. Much can be learned from identifying the strengths of a fully functional team and the pitfalls of a dysfunctional one. Central to the success of any team is the ability of team members to communicate clearly with each other. This works best when established within the framework for the team and reinforced by team leadership. Once functioning, determining the impact of the team requires measurement and evaluation. Success is then determined by achieving the team outcomes. Participants will take part in interactive exercises which will lead to a better understanding of how to create or redesign and lead a strong and successful team. Required seminar for the Certificate in Team Building and Group Dynamics. Course Information Facilitator: Brenda Fair, CPHR Fee: $765 2 Day Seminar: November 22-23, 2017 April 16-17, 2018 Coaching for Development and Performance This program is designed to equip leaders with the skills required to become effective leader — coaches. If you have an interest in bringing out the best in people by helping them improve performance, communication, relationships, and team building, then this program is for you. It draws from the most advanced knowledgebase in the field of coaching, Coaching Out of the Box™. A program initially developed for leaders who have limited time resources but

have a keen interest in developing coaching as a key competency. In this two-day seminar, the program is translated into a simple, intuitive and highly transferable framework that will help build coaching capacity. Especially for those wanting to maximize their competitive edge in a world where demands on expectations, technologies and markets are constantly evolving. Leaders will be introduced to the 5/5/5 framework for successful coaching: 5 Guiding Principles for successful coaching; 5 Step Coaching Exchange Process; 5 Core Coaching Skills. Participants will discover powerful coaching technique that will enhance and grow their communication and leadership skills. Course Information Facilitator: Harriette Schumacher, BA, CACE, CEC, PCC Fee: $975 + HST 2 Day Seminar: February 7-8, 2018 April 3-4, 2018 Critical Thinking and Strategic Problem Solving Organizational success rests in the hands of executives who possess superior problem solving skills. Successful business leaders are trained to examine problems and opportunities critically, and implement solutions to respond to competition and improve performance in their organization. This course provides intuitive tools that enable executives to rapidly cut to the heart of strategic and organizational challenges, focusing on areas that have the greatest impact on performance. Participants will learn a step-by-step process for diagnosing business issues, generating options and implementing innovative solutions. Participants will receive a copy of Alex Lowy’s best-selling business book No Problem. Receive 14 PDUs towards your PMI® Continuing Certification Requirements. Course Information Facilitator: Alex Lowy, BA, MES Fee: $1,275 + HST 2 Day Seminar: October 23-24, 2017 May 9-10, 2018 This program is delivered in partnership with Schulich Executive Education Centre at York University.

The Masters Certificate in Project Management Why have over 11,000 leaders chosen The Masters Certificate in Project Management? Simply put, graduates of our conveniently scheduled 9-module program learn how to manage projects. This is our most important objective — to build qualified, capable and well trained project managers. This program is not theory. It delivers tools, techniques and knowledge that can be used immediately in the workplace. Offered in partnership with the Schulich Executive Education Centre, York University, The Masters Certificate in Project Management is one of the most popular project management programs in Canada, now graduating over 1,000 participants per year. Master the nine key areas of Project Management that are tested in the PMP® certification exam. Founded upon the Project Management Institute’s A Guide to the Project Management Body of Knowledge (PMBOK® Guide), this program gives you the knowledge and tools you need to consistently deliver projects on time, on budget and within scope. Delivered by expert instructors with extensive real world experience, this is an outstanding program for any professional who is pursuing a career in the fast-paced field of project management. Our flexible program schedule includes a blend of weekend and weekday modules.

Program Take-Aways • Learn to manage your projects better, from planning and team building to quality and cost management. • Become a stronger, more effective communicator and leader. • Be fully prepared to write the PMP® certification exam. • Advance to a senior level in project management. • Connect and network with other project managers. Program Content • Module 1: Program Introduction Review course deliverables, expert instructors and teaching modules 1 DAY November 17, 2017 • Module 2: Project Planning and Control A complete foundation in successful planning and implementation 3 DAYS November 30-December 2, 2017 • Module 3: Leadership, Communication and Stakeholder Management Outstanding communication skills to ensure project success 2 DAYS January 12-13, 2018

• Module 4: Project Quality Management Learn how to build quality measures into every project 2 DAYS February 2-3, 2018 • Module 5: Procurement and Contracting Management Successfully manage key vendors and partners 2 DAYS February 22-23, 2018 • Module 6: Assessing and Managing Project Risk Approaches to evaluating project uncertainties and risks 2 DAYS March 22-23, 2018 • Module 7: Effective Project Cost Management Manage your projects through the lens of cost minimization 2 DAYS April 19-20, 2018 • Module 8: Filling in the Gaps and Final Exam Review of key concepts and the Final Exam 2 DAYS May 10-11, 2018 • Module 9: Project Simulation 2 DAYS May 24-25, 2018 18 Day Certificate Program November 17, 2017-May 25, 2018 Fee: $7,875 + $500 Supplemental Technology Fee (No HST) All modules run from 8:30 am-5:00 pm and include refreshment breaks, lunches, iPad, all teaching materials, and a certificate of completion. This program is delivered in partnership with Schulich Executive Education Centre at York University. Location: Sobey Building, Saint Mary’s Campus

For the most up-to-date program information, visit trainatsmu.ca

The Project Management Course

Using Microsoft Project ® Workshop

A project is a unique undertaking that creates a desired result. It contributes to one or more organizational objectives while achieving both project and product objectives. The five project management process groups, (Initiating, Planning, Executing, Monitoring and Controlling, and Closing) provide a comprehensive and practical view of an entire project from beginning to end. The course provides a solid grounding in project management processes while recognizing the often neglected human side of project management. This is an ideal overview for anyone who is looking for a practical approach to managing projects. Participants love the step by step approach, and the numerous techniques and templates that are included.

Your projects just got a lot easier to manage. Our introductory workshop design is ideal for both managers and staff with little or no previous experience with project management software. Participants will be led through practical exercises which illustrate the many software features. The workshop covers tangible management issues including: setting up a project; scheduling and assigning tasks; allocating costs and resources; and tracking progress.

Receive 21 PDUs towards your PMI® Continuing Certification Requirements. Course Information Facilitator: Kathryn Pottruff, BBA, BA, PMP, MSc or Sandra Martyn, PMP Fee: $1,745 + HST 3 Day Seminar: October 2-4, 2017 January 29-31, 2018 May 28-30, 2018

REQUIREMENT: Please bring your laptop computer and power cord. Your laptop must be installed with Microsoft Project® Standard 2013 (English), Standalone Version. Microsoft Project® 2010 and 2016 Standard Version users are also welcome in class. Basic Computer Skills required. Receive 12 PDUs towards your PMI® Continuing Certification Requirements. Course Information Facilitator: Kathryn Pottruff, BBA, BA, PMP, MSc or Sandra Martyn, PMP Fee: $1,160 + HST 2 Day Seminar: October 18-19, 2017 May 31-June 1, 2018

These programs are delivered in partnership with Schulich Executive Education Centre at York University. * Special Pricing: Register for both Using Microsoft Project® Workshop and The Project Management Course and pay only $2,705 + HST, saving $200.

HUMAN RESOURCES NEW Human Resource Fundamentals All organizations, large and small, rely on the performance of their people to succeed. As companies grow, it becomes necessary to develop systems and processes that support the human capital of the business. Human Resource Management is no longer just an administrative role; it has become professionally recognized and strategically necessary for high performing organizations. Often, the HR leaders of the organization are the ones that can have the most impact on the lives of the employees and in the success of the organization.

Talent Selection, Development and Retention Talent management for any organization is a continuous process. This program will illustrate how each step of the process is equally important. Job fit has been determined by The Harvard School of Business to be more important than education, skill and experience. A comprehensive recruiting process can eliminate the gut reactions that frequently result in a wrong hire. On-going performance management, coaching and development have been proven to have a larger impact on retention than annual salary increases. In addition we will explore best practices in creating healthy and sustainable workplaces.

Human Resource Fundamentals examines the many aspects of an HR Practitioner’s role and provides best practice and up to date approaches to effective implementation. Hands-on, practical application takes place in class using tools and templates that can be immediately incorporated in your own organizations.

In the end, it is the people that achieve the overall strategic objectives of an organization. Having the right people in the right roles and providing the right kind of environment are the keys to achieving organizational success. Participants will leave with tools and templates that will enable them to immediately put learning into practice. A personal plan of action that will identify next steps and personal development options will be created for each participant.

Course Information Facilitator: Brenda Fair, CPHR Fee: $765 + HST 2 Day Seminar: October 30-31, 2017 February 5-6, 2018

Course Information Facilitator: Brenda Fair, CPHR Fee: $765 + HST 2 Day Seminar: December 6-7, 2017 April 30-May 1, 2018

Develop new skills, expertise, and insights.

Saint Mary’s University and the Sobey School of Business support Executive and Professional Development Education needs in a variety of ways. Stretch your understanding and awareness. Take newfound knowledge and practices back to the workplace. Explore programs that are relevant, practical, flexible and results-oriented. Learn to make an impact with purpose. Executive & Professional Development

Executive & Professional Development

SELL BEY ND BORDERS MU LT I P LE MAR KET S SALES T R AI NI N G

Spark of Innovation, delivered with THNK School of Creative Leadership Spark of Innovation is your introduction into THNK’s approach to human-centered innovation. Leading with the methods and mindsets of design thinking and enriched with tools from the fields of business model innovation, creative leadership, agile teaming and applied play, this is a repeatable and rigorous innovation process, validated by the world’s largest creative companies like Salesforce, Pixar and Amazon. Packed with hands-on workshops, group discussions, insight-filled reflection and cutting-edge case studies, this immersive 3-day program will leave you with new levels of confidence, knowledge and tools to apply immediately back in your organization.

PROGRAM INFORMATION Facilitators: Sarah Dickinson, Founder, THNK School of Creative Leadership Vancouver Erin Cooper, VP Company Programs, THNK School of Creative Leadership Vancouver Location: Saint Mary’s University Campus, Change Lab Action Research Institute (CLARI), Atrium building, Halifax, Nova Scotia 3 DAYS November 20-22, 2017

Selling Beyond Borders Thanks to technology, new channels, and expanded supply chains, “distance” takes on a new meaning. Meanwhile, populations in our own country are growing increasingly diverse. The world is not just out there, but also right here, in our own backyards. This program will guide current and future sales professionals in selling in a multi-cultural environment. Selling Beyond Borders will position you for success by focusing on the best-in-class sales skills and behaviors that will deliver the top results. To achieve successful sales in multiple markets, you must learn to use the right strategy for the right place, notice and understand cultural differences, and adapt your style to a different way of doing business. PROGRAM INFORMATION Facilitators: Anita Punamiya, CompreCultures Ltd Bruce Good, Conference Board of Canada Allen Bessel, Optimé Location: Saint Mary’s University Campus, Change Lab Action Research Institute (CLARI), Atrium building, Halifax, Nova Scotia 4 DAYS Building Cross-Cultural Communications Expertise: November 8, 2017 Championship Selling: November 29-30, 2017 GameDayTM: February 28, 2018 IN ADVANCE: complete online Culture-Active assessment and Sales Skills assessments For more information, please visit SobeySchoolPD.com

For further information: smu.ca/academics/sobey

Retail Innovation, Strategy and Excellence (RISE): Executive Leadership Program The Executive Leadership Program, RISE, will develop the leadership skills of participants and equip them with skills and tools that can be used to make their companies more innovative and competitive.

uild your executive leadership and analytical skills to drive innovation and excellence within your retail business.

Retail Innovation: disruptive forces are transforming the retail sector. Innovation is the key to success. Retail Strategy: new business models are creating greater value for customers and reducing friction in the marketplace. Retailers need to rethink their strategies for the future. Retail Excellence: operational excellence is a must in today’s hypercompetitive and fast changing retail environment. Retailers who smartly use data can reduce inefficiencies and at the same time be more responsive to customers.

Program Overview Emerging business models, new technologies and innovations present opportunities and challenges for today’s retailers. Technology, intense competition and changing customer demographics and preferences define today’s retail landscape. To prosper, retailers need to become more customer-centric, build collaboration across organizational silos, and develop a culture of innovation and agility. All of this means change. Change does not happen without leadership.

You will be exposed to current ideas by thought leaders and subject matter experts. Through a combination of personalized coaching, case studies, group exercises, simulations and discussions, you will not only hone your own leadership and analytical skills, but you will also identify innovation opportunities and develop an action plan for your company

Who Will Benefit? Participants should have significant responsibilities within their organizations, typically with 10 or more years of retail experience. Appropriate participants include executive and senior leadership.

RISE Program Topics Day 1 (p.m.) Strategic thinking in a changing retail landscape Day 2 (a.m.) Retail innovation Day 2 (p.m.) and Day 3 Effective leadership in a retail environment Day 4 Digital, omnichannel and customer experience

Program Benefits Participants will leave the program with enhanced knowledge, attitude and skills in a range of areas. The program has several key learning outcomes. Participants will: • deepen understanding of the disruptive forces impacting the retail sector • gain new perspectives into retail business models and innovation • demonstrate use of data analytics to improve retail operations and business performance • analyze strategic and operational retail challenges and formulate appropriate solutions • develop greater personal awareness of leadership and decision-making style, and improve ability to work in and lead teams • be able to identify and lead innovation and improvement opportunities Participants develop a personal action plan and a company action plan focused on an innovation opportunity.

Day 5 Retail analytics and operational excellence Day 6 Integrative exercise and plan of action Our Approach The program leverages action-based learning in a dynamic and interactive teaching environment. In addition to using case studies, you will engage in role-playing, simulations, group and industry panel discussions, projects, and mini-lectures. Evenings will include guest speakers and team activities. April 8-13, 2018 Sobey School of Business, Saint Mary’s University, Halifax, NS To apply or for more information: DavidSobeyCentre@smu.ca (902) 496-8272 DavidSobeyCentre.ca

For further information: smu.ca/academics/sobey

Education that fits the Co-operative Business Model Co-operative Management Education (CME) offers rigorous and dynamic programs for co-operative management professionals. Available on-line and in-person, this global business education recognizes the unique social value co-operative models bring to business. Credit programs: • Master of Management, Co-operatives and Credit Unions (3 years) • Graduate Diploma in Co-operative Management (20 months) • Certificate in Co-operative Management (10 months)

Short-term Professional Development

Enhancing Business Performance through Co-operative Management Practices: How to Strengthen Identity, Loyalty and Participation

Credit Union Development Education program [CanadaDE]

Study Tours to Co-operative Hot Spots

(3 days) Fee: $1500

(5.5 days) Fee: $3,250

(10 days)

Vancouver, British Columbia (November 1-3, 2017)

This full immersion program brings credit union professionals from around the world together to learn co-operative principles, credit union philosophy and international development issues. Tools to tackle the pressing challenges that cooperatives and credit unions face today. This is a partnered program with the Caribbean Development Education

Our international study tours are an opportunity to gain valuable exposures to models of co-operative excellence. For more information contact Erin Hancock cme@smu.ca.

or Winnipeg, Manitoba (January 16-18, 2018) http://www.smu.ca/academics/sobey/ enhancing-business-performance.html

www.ManagementStudies.coop

Halifax, Nova Scotia June 3 – 8, 2018 http://www.smu.ca/academics/sobey/ canada-de.html

For further information: smu.ca/academics/sobey

Training as a team In-house training offers organizations and employees significant benefits. These include: –– Providing a common foundation for applying new skills –– Diving deeper into issues –– Enabling full and robust discussions –– Focusing on issues and skills relevant to your organization

In addition to training that is relevant, engaging and informing, we provide a full package of materials and a certificate of completion for each participant. For you, there is a comprehensive evaluation report highlighting outcomes and results. Finding out more about customized training is only a click or a call away. We can be reached at epd@smu.ca or 902.420.5638, 1.800.877.0874.

–– Building content that matters to your organization, industry and sector –– Strengthening work teams through learning together In-house training can be held at your place, saving travel time and allowing more from your organization to participate. The cost-effectiveness and convenience of this option make it a great choice for many organizations.

Our strength is our commitment to working with businesses in our community.

FAQs How can I find the course that’s right for me? We’ve made it easy for you. In the Table of Contents all our courses are listed by topic. You can also visit us at trainatsmu. ca for the most current course list.

When do I receive program materials? Any pre-class assignments are provided prior to the start of the program generally in plenty of time to be reviewed by you. All other materials are provided on the first day of class.

Will courses fit my schedule? Absolutely. Most courses run over two days with some shorter and longer programs. Usually courses run from 9:00 a.m. to 4:30 p.m.

What does my fee cover? Lots. Your registration includes all program materials, a certificate of completion, lunches and breaktime refreshments. Some instructors, we’re told, even bring a little chocolate treat to class.

We have introduced some on-line learning which can be completed on a schedule that suits you best. Do I have to register, in advance? Yes, registering books your seat. It’s best to sign up at least three weeks before the start date. However, later registrations are accepted if a seat is available. What is a ‘required course’ vs an ‘elective’? Required course: a mandatory course. However, when you take the course is up to you.

I need special accommodation. Can you help? You bet. Our programs are held in wheelchair-accessible facilities, and we’re here to help with any other requirements you have. Please let us know what you need two weeks ahead, and we’ll arrange everything. How can I find out what’s happening at EPD? Check us out at trainatsmu.ca. Or better yet, subscribe to our e-newsletter by emailing us at epd@smu.ca.

Elective: a course of your choosing. While a certain number of courses are needed to earn a certificate, you decide, within a selection of courses, which ones best suit your needs.

ONLINE: trainatsmu.ca

FAX: 902.420.5284 or 1.866.511.7111

MAIL: Saint Mary’s University, Executive & Professional Development 1800 Argyle Street, Suite 801, Halifax NS Canada B3J 3N8

Registration three weeks in advance of class is recommended. For more information call 902.420.5638 or 1.800.877.0874

The Fine Print Check In Procedure Please arrive 15 – 20 minutes prior to the start of your program. Proceed to the learning facility where you will be checked in and directed to your classroom. Certificate of Completion Your certificate of completion will be awarded at the end of the program. Locations and Parking Saint Mary’s University at the World Trade Centre • 8th Floor, 1800 Argyle Street, Halifax, Nova Scotia • PARKING: Parking is available at various downtown locations. Saint Mary’s University Campus – Sobey Building • 4th Floor, Sobey Building, 903 Robie Street, Halifax, Nova Scotia • PARKING: Daily parking permits (valid from 8 am to 5 pm) are available for a fee of $10/day + HST. Permits are not required for Saturdays. Parking fees are non-refundable and space is limited.

Certificate and Group Discounts • Register for a certificate and receive a discount off the regular price of your last seminar in the certificate. See certificate program pages for details. • A 10% group discount is available for 3 or more registrations from the same company that are submitted together for the same program. Separate registration forms are required for each person. A 15% discount is available for 5 or more registrations following the same terms. Payment, Cancellation, Transfer and Substitution • Payment is due in advance of the program start date. If your program requires advance readings/ preparation, payment must be received before your material can be sent to you. • Fees/dates are listed with each program. • Fees include program material and a certificate of completion. • All programs include refreshment breaks and lunches. If you have any food allergies/dietary requirements, please provide notification with your registration. A substitute lunch will be provided.

For the most up-to-date program information, visit trainatsmu.ca

• Fees, dates and facilitators are subject to change. • Cancellations, transfers and substitution requests must be made in writing to epd@smu.ca. • Cancellations received a minimum of 2 weeks in advance of the program start date will receive a full refund. • Late cancellations or transfers to another offering (less than 2 weeks) for Saint Mary’s University programs will be subject to a 15% administration fee. • Non-attendance will incur the full program fee. • Substitute candidates may be sent if notice is provided in advance of the program start date. • Saint Mary’s University reserves the right to reschedule or cancel programs due to insufficient registrations. In such circumstances, 2 weeks’ notice will be provided to program participants. • Saint Mary’s University’s liability is limited to reimbursement of paid program fees.

Creating success for individuals and organizations since 1989

Executive & Professional Development

For more information visit trainatsmu.ca or call 1.800.877.0874.

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Please photocopy this page and fax mailing label changes, additions, or deletions to 902.420.5284 or 1.866.511.7111. Thankatyou. Register online trainatsmu.ca